Robert Spears

30 de jun. de 2021

I just want to thank Justin, Katie, Scott and Andrew for the great customer service. They were great with my kids while we were waiting for all the paper work. They were all amazing. Great customer service awesome team. Was the best experience I had with Cochran so far and will definitely be back in the future to work with them again. Thanks again keep up the great work. A+++

Nancy Black

5 de sep. de 2021

I drove in without an appointment because my right rear tire kept losing air. I was politely acknowledged right away. My car was given to Carson. Within 1 hour, he had repaired my tire and I was on my way. He was such a nice young man, certainly a good choice for Cochran to employ.

Dorreen Allen

13 de jun. de 2021

When I bought my car the sales department, especially Nick and Scott were extremely customer oriented. I really thought is was too good to be true until I needed service. Not only did they take care of the problem correctly and quickly they even called to check on me to make sure things worked out. The service guy that handled the call was also great! I’ve never felt comfortable with an auto purchase until now. I will definitely buy my next vehicle from them. Thanks guys!

Chris Stone

21 de may. de 2021

Greg was phenomenal, I'd give him 20 stars if I could! I didn't have high expectations when I had my diesel towed to Cochran Nissan of South Hills on a weekend. I called in the following Monday expecting the worst in terms of length of time to get it back. Greg thanked me for being courteous enough to call in first thing to tell them what was wrong, and said he would make every effort to get it looked at Despite it having an issue, I was due for an oil change and an inspection, which I didn't think they would do without a scheduled appointment. Greg said that they could take care of everything and I should have it back in a day or two. Greg kept his word and I had it back by Tuesday afternoon, just in time to go to my exterior firefighter class so I wouldn't have to bum a ride. I can't say enough about how above and beyond I feel the service department went to accommodate my needs. Everyone I dealt with in person and over the phone was professional and courteous. I will definetly keep working with this Nissan as I expect to have my Titan XD for many years to come.

Dave B

20 de ago. de 2021

So, for years I have stressed and struggled every time I have purchased a used. There has never been a time where after the sale, within 1 day to 2-3 weeks, I didn't discover some major problem with the car that was almost always deliberately hidden from me by the seller. Sometimes this has amounted to many thousands of dollars of unexpected repairs. I couldn't financially take this risk this time, so I tried something different. I followed the recommendations from a few people I knew that thought very highly of #1 Cochran, and decided to exclusivly purchase a car from them. This worked out very well - right from the start, from the very down-to-earth no-nonsense salesperson who didn't play games, but instead just helped me out in any way he could - even to the point of getting their mechanics reports for me to look over (to help sooth my fears of getting a getting another lemon), and even picking me up from home and driving me to the dealership to purchae the car. Though about 1-2 weeks after, that the car's check engine light came on. I was very fearful that "Just great- another lemon!". I talked with some friends and they all told me to call them back (#1 Cochran) as "they stand behind their cars". So fearfully, I called. #1 Cochran ended up looking at the car, and just fixed. It wasn't a very significant problem, but they probably had no obligation do do anything at all but I think did it since I had just bought the car from them. This proved to me that yes, #1 Cochran really does stand behind what they sell. Sure, NO used car seller can know every little hidden problem with the car they are selling - I didn't expect #1 Cochran to either. But this did show me one very important thing: #1 Cochran was honest, and really did want to sell me a good car, from the fact that they comb over the car and fix everything they can before they even put the car up for sale, plus gave me the mechanics reports, and then still stood behind the car right after the sale when some prior-unknown rogue problem showed up. I could never hope to have anything better than that - I could not be more pleased. #1 Cochran has now earned my loyalty, and I trust them. This experience might have now turned me into a permanent future customer. Thank you #1 Cochran for being honest and standing behind what you sell.