Christine Dugas

24 de jul. de 2016

Having never bought a new vehicle or financed a car loan before, I was understandably apprehensive. Ryan Burge put me at ease within five minutes of our initial meeting! He gave me his full attention and took notes as I explained what I was looking for in a car. Out in the parking lot he had two or three vehicles to choose from that were exactly what I was looking for. Back in his office, Ryan took the time to explain everything about financing my loan, including options regarding financing, etc. He made sure to include in my package any discounts and sales that were currently offered through the dealership. While I sat and relaxed (and thought about my new car!), Ryan completed all the paperwork and took care of every little detail right then and there! He made this transition very smooth for me, and I am very satisfied and impressed with the personal time he gave me. Before I left his office he made certain that I was completely clear and comfortable with the transaction and that I was happy with my new vehicle! Without a doubt, Ryan went above and beyond what was required of him! Thank you, Ryan, for making this such a great experience!Sent from my iPhone

Fernando Garcia

20 de jul. de 2016

I had a great experience at Al Serra Chevrolet. Since I've made the very first inquiry to request some information on a vehicle, I was immediately contacted by Josh Deshaw who promptly provided me everything I was looking for and helped me to get my new vehicle very quickly. All staff members were very friendly, they explain you all details in a very clear and transparent way and they work with you all the way to get you the vehicle you need. I would definitely return to Al Serra for my next vehicle

ted bidwell sr

19 de jul. de 2016

thanks to all who helped answered prompt question transmission filter replace when by answered

Richard Bunker

12 de jul. de 2016

AL Serra does a superior job of handling any problems on your vehicle

Duane Hetherton

10 de jul. de 2016

Had a oil change and lube everything was great.my experience with the people was really good.

James A

10 de jul. de 2016

In for oil change with appointment and it took an hour.

Dave

6 de jul. de 2016

Thought there might be a safety problem with my car. They did not hesitate to give me a loaner.

Renee

1 de jul. de 2016

I leased a 2016 chevrolet trax. The salesman and his assistant were very helpful they explained all the features of the car and allowed me to test drive a couple vehicles

Wayne Wentzel

30 de jun. de 2016

Naomi, the service rep, was very professional and helpful. My car was ready sooner than I expected.

EdK

27 de jun. de 2016

Just bought my 4th vehicle from Al Serra in Grand Blanc. Kyle was a great person to deal with.

Thomas pettit

27 de jun. de 2016

Everything went great in the purchasing of my new Chevy.

lauretta,

24 de jun. de 2016

could not find a problem which was the computer kept shutting down and i was left w/running lights only.

Kim

24 de jun. de 2016

I had my vehicle in for routine service. Was treated great and was out in a timely manner.

Peter Kier

23 de jun. de 2016

I miss my former write up man Aaron Jaques.. But like my son says they get rid of older employees.

James H. Vallaire

22 de jun. de 2016

great, friendly, very helpful service and we really enjoy working with Glen Libtow .

New Traverse owner

14 de jun. de 2016

Very pleasant experience. Tim Macdonald was very patient with me while I was choosing my new car.

George

13 de jun. de 2016

I am always pleased with all the services and products.

dontshopatalserra

7 de jun. de 2016

I purchased a used vehicle from Al Serra after 2 weeks they called me and told me they messed up the paperwork and that I owed them an additional $2,266.00....now they are taking me to court. The paper states clearly what the out the door price was and they are trying to SUE me for their mistake - I talked with several managers and they are doing nothing - BEWARE of this dealership!!!

James

4 de jun. de 2016

Service / excellent quality work completed on time very competent service advisor.

JEEVES

31 de may. de 2016

NO PROBLEMSALL WENT WELLWOULD RECCOMMENDNOT SURE WHY IT HAS TO BE FIFTY CHARACTERS

Gary

24 de may. de 2016

Rear Door froze up, took it in and had latch and Mechanism replaced

Scott

21 de may. de 2016

Took my car in for an oil change. Service was done quickly with no problems.

Sheila

18 de may. de 2016

Great dealer who treats all customers as if they are family.

Jeff Marshick, D.O.

17 de may. de 2016

I've purchased two vehilcles (Cadillac's) from Al Serra in Grand Blanc, MI. When it came to getting a new car for my daughter I knew of nowhere else I'd go besides there. Ryan Burge has always been extremely helpful and went above and beyond to aide me in leasing a Chevrolet Cruze. Will always purchase/service my vehicles from Al Serra!!

Pete Kier

17 de may. de 2016

They take care of you when need service. Miss my service write up man . he is no longer there. I had known him for over 30 years

C ONeil

15 de may. de 2016

I have my regular service done at Al Serra because they don't recommend unnecessary repairs but do keep a watchful eye on the important things

Peter L. Diesel

15 de may. de 2016

Quality and service, a one two punch. The up front people who deal with the customers go out of their way to address all of my problems and then they go beyond. The Al Serra team is the best.

D Leach

14 de may. de 2016

Service man that helped was very nice, very helpful polite and courteous. When I was ready to pay my bill another serviceman came up and asked me why I didn't get other services done(fluid changes) I told him that I couldn't afford it right now I need to buy food first, I'm on social security not a lot of $$$. He seemed mad. I really don't think I should be questioned about my decision. That's the only beef I have . It wasn't the first serviceman that helped me. it was some other guy??

Music Man

13 de may. de 2016

We came in for the 12 month service on our 2015 Malibu.The service was excellent. Thanks

Minnetta Petrowski

11 de may. de 2016

We have bought our cars from al serra for many years and always get great service the are all friendly and helpful.

ECH

10 de may. de 2016

I traded in a 2007 Impala for a 2016 Traverse. Each time I went to the dealership to test drive a vehicle the salesmen were very helpful. Tom Goodwin ended up being "my" salesman even though Robbie helped out when he was busy. All in all, from start to finish, a great experience. That is why I went back to Al Serra to make this purchase (I had bought the Impala from Al Serra in Sept of 2007).

Rusty

10 de may. de 2016

Larry Logarta provided great service.Waiting room looked like it needed to be restocked with refreshments.

Leon

10 de may. de 2016

nice quick service and clean service department, car was ready when they said

An unhappy service customer

8 de may. de 2016

Constant trouble with 2010 Silverado loosing oil - not burning it. Serra could not determine why other than it had a bad spark plug. After several trips to Serra, each time the spark plug was replaced. Now out of warranty, with no answers, we went to an independent repair shop who told us this is a know issue of a bad cylinder and gaskets and even gave us the repair bulletin number. Back to Serra my husband goes only to be told that the options are to rebuild the engine or a new engine. Knowing current problems with is engine and knowing Serra couldn't fix it the first several times, my husband said a new engine. Serra told him it would take up to 7 days to get the truck ready. I called the regional warranty division, explained the situation, and then called Serra letting them know expect a call from the regional warranty division. Guess what? The truck w/new engine was ready the same day. HM........ An open known warranty issue with the engines and Serra can't fix it. The regional warranty manager was going to request that the engine be sent to GM for tear down and analysis to determine if Serra could or could not fix the engine while it was still under warranty. HM.......................... Not good service business.

Go Green!

7 de may. de 2016

Sales staff was very helpful in looking at purchase options. Finance staff handled financing directly with my credit union. A few days after the purchase, the special service team called to assist with setting up and using the infotainment system. I haven't used the service yet, but may call them with questions.

Gary Dragan

7 de may. de 2016

The salesman was not the most friendly I have ever met, he seemed to be in a hurry to get us out and get home.

JH

6 de may. de 2016

Tire repair was done in timely fashion . The cost was what it had been estimated to be. Employees were friendly and professional.

Richard Beecher

4 de may. de 2016

From the purchase process to the regular service visits my experience has been excellent.

Michael Garontakos

4 de may. de 2016

Went in for maintenance on my 2015 Traverse, the service was great and they were able have my vehicle done in a timely fashion. As a retired salesman for the automotive industry, I've seen many dealerships and by far Serra Automotive is the best I've dealt with.

Brad Peters

4 de may. de 2016

I have always received fast, quality service whenever I come to the dealership. I would not think of going anywhere else!

Retiree

2 de may. de 2016

We were treated with respect. Work was done and we were called that our auto was ready for us to pick up.

Tom Sitko

2 de may. de 2016

My experience was wonderful. I was loaned a car till was work was completed, and the staff was excellent.

Linda Lefler

2 de may. de 2016

Robbie Robertson was my saleman. He is a awesome person and did is job top notch. I have found my go to person for all my auto needs. I also love my new car! Thank you Al Serra!!! Linda Lefler

SUZANNE ECKER

29 de abr. de 2016

YOUR SERVICE IS VERY HELPFUL AND GREAT SERVICE. SERVICE PERSON IS VERY FRIENDLY AND SAW TO MY NEEDS FOR A LOANER CAR.

Rebecca Kanera

29 de abr. de 2016

I HAVE NOT HAD MY CAR SERVICED YET!!! I AM STILL WAITING FOR THE PART TO COME IN.....THIS IS WEEK #3 OF WAITING......I HAVE CALLED & CALLED & CALLED - THEY KEEP SAYING - PART STILL NOT IN....IT IS A GM RECALL NOTICE #15757 - & THE NOTICE DOES STATE THAT THE PART IS AVAILABLE........

Linda H

26 de abr. de 2016

I was very impressed with the way I was treated and taken care of. My wait was minimal and a loaner car was available so I wasn't inconvenienced in any way. It was an great experience .

Michael D

25 de abr. de 2016

I am very pleased with Al Serra's service department. Not only did they do an outstanding job replacing the parts on my Tahoe but picked up my vehicle at where I work and brought my Tahoe back when finished with work. Thank You

Mickie

22 de abr. de 2016

Mr. Rykulski was very helpful getting my car right in for repairs with no hassle about the repair being covered under the precertification. He also provided me with a beautiful Buick Enclave as a loaner while my Traverse was in the shop.Very pleased.

Robin D

21 de abr. de 2016

Great service from beginning to end fast and friendly

janet

8 de abr. de 2016

I leave my car there and then we had to have it repaired had great service in both areas

Cliff tallman

8 de abr. de 2016

It was the easiest car buying I have experienced very friendly salesman

Kathy

2 de abr. de 2016

Great throughall service, clean facility, polite efficient service

wjctshort

23 de mar. de 2016

I have a 2015 Chevy Tahoe and the employees were very knowledgeable and helpful.

larry d. johnson

21 de mar. de 2016

had to pay for oil change that rain over milliage.

A.Lee

25 de feb. de 2016

Tim was great to work with and made the process of buying a new car quick and enjoyable.

Craig T

20 de dic. de 2015

I was looking to take advantage of the Heavly discounted 2015 trucks, Erik Faulkner may my purchase very enjoyable ! I will be back for my next purchase

Dissatisfied

25 de ago. de 2015

Took my Volt in for repairs three times within three weeks for a lit service mode light. Thefirst time they said I over filled the gas tank. I informed them I didn't believe I did, but okay. Next time the said I over filled again. I stated they were incorrect, I only filled once since the last visit and I removed the gas nozzel without rounding up to the dollar amount. They inferred I was lying and based on stats I filled three tImes. I was angry and told the manager but I was wrong according to them. Two days later the light came on again without putting any gas in the vehicle.This time I guess they finally believed me, but I never drove the Volt again. After them having the car for four days, they took the car for a test drive on June 18th and the car was TOTALLED.If they had listened the first or second time, I would still have a vehicle..

carol

29 de jul. de 2015

I have tried 3 times to have service done to my car, hoping my experience would be better. Not a chance, i would ever recommend them, EVER. I have taken my dodge to a ford dealer service center multiple times for maintance and repairs, always great out come. Why cant al serra do this?

kingstonlake

10 de oct. de 2013

Came in looking for a Toyota SUV. Trading in a Honda CRV 2002 low miles Very nice condition. Blue Book/ NADA value at lowest possible book value = $5000 Retail value was $9000. They offered me $3000 trade in for one of the highest rated compact SUV's on the market. Laughed and walked out while youngster tried to tell me how he came up with the #. My father had the same experience with Serra and unfortunately they gave my old man a bath. Guaranteed they were gonna slap at least an $8000 price tag on the CRV. Look, i get car dealerships are legalized misrepresentation and deception. Just stick to your guns with these types and walk out the door if they can't even give you an honest price. Famous for their "only" price on vehicles then expect you do dicker and deal with them on the low ball fraud they try to pull on a trade in. Hypocrisy at its best.Erroll the salesman was pleasant and nice.

dan33

11 de may. de 2013

I own a 2007 chevy suburban. It has 80000 miles, I bought an extended AUL warranty to cover the repairs about 2 years ago. Every time I bring the car to this dealership for service I get the worst experience. I had to bring the car three times so that they could finally fix the problem, I don't think their service team look thoroughly to find and fix the problem. I live about one mile away from this dealership, and I tell you I would never go there any more. There is no respect for the customer's time, and convenience. I think that any mediocre mechanic will do a better job than them. the only difference is that with a regular mechanic you get one on one explanation, and better understanding, and for sure, a smaller bill. If GM wants us to buy their cars, they should have better censorship of the local dealers that abuse the car owners.

JenniferSanders35

9 de sep. de 2012

I brought a 2010 charger from Mr Leonard on Sept 6 2012. Mr Anthony Young made sure my windshield was fixed right away and answered all my questions. Thanks guys.

KarenAnway

6 de jul. de 2012

Had a 7:00 a.m. Tuesday morning service "appointment". Took over an hour to get "checked in" and they never got to my car to look at it until Friday afternoon(behind I guess). Once they looked at my car they were unable to determine why the service engine light comes on, or the gages stop working periodically. Really, there is no code stored from the service engine light? The automatic trunk release does not work and they could not figure out why, said they needed another $200 to "further diagnose" why the trunk release does not work. $350 to diagnose? I told them the low coolent light keeps coming on even though it is not low and there are no leaks. They filled the low coolent and said it was fine now (never checked the sensor so I am sure it is not fine). My car is a Cadillac XLR, and it is my second one. I used to have it serviced at a dealership that has been closed due to GM restructuring but I know that this specific car needs a mechanic that has had training in XLR due to the specialized electronics. This service plaza is a complete rip-off, they should have told me right up front that they did not have an XLR trained mechanic. They also should not have made a 7:00 a.m. appointment if they were not ready to look at the car that day.

rockind78

26 de jun. de 2012

Called to inquire about an Oldsmobile Intrigue that was for sale. I simply requested pictures of the car that were not included in the online ad. I was told by the associate (Jennifer) they would be sent later that day. She never sent them and never called back. When I called later that day to follow up as to why she had not sent ANY pictures (I told her that cell phone pics would suffice). She rudely informed me that she was too busy to take any. I called the following morning and dealt with someone else and was told the car was sold. Apparently the right hand doesn't ever seem to know what the left hand is doing at this place. I would not trust these people to sell ice to igloos if their lives depended on it. The two people I dealt with were incredibly rude and negligent.

Dobitus

25 de ene. de 2012

Had my Chevy S-10 worked on, new radiator, new air conditioning compressor and front end work plus alignment. After the work was done, the truck still pulled to the right. The technician told me he would realign the truck after I purchased new tires. I took the truck to another shop and they aligned the front end with the existing tires, and there have been no more problems. Al Serra offered half my alignment money refunded, but I don't see why I have to pay for poor quality work at all. I want my alignment money ($60) refunded in full....

Bobcat3

23 de dic. de 2007

The Al Serra dealership sales staff was friendly and answered all of my questions about the Envoy. I've been buying my cars from Al Serra for years and even though I live closer to the Patsy Lou Williamson dealership, it's worth the extra 5 mile drive. The sales staff does not pressure you into a sale. It's a friendly and relaxed enviroment. The service department and body shop are second to none.

samsam

6 de feb. de 2006

I have bad credit and Scott went the extra mile to obtain financing for me. He never made me feel like a second class citizen, and was able to help me when others wouldnt take the time. I will buy again from him in the near future.