alice

16 de ago. de 2016

He was awsome.He made sure that the car fitted my budget .Tom also gave me time to think about my decision and gave me plenty of options.They all were very professional even thou I went after work with my 4year old who was not happy to be there.They all kept a smile on there face and they assured me that everything was fine.I love my Dodge Charger....Tom with the nice hair you ROCK.

K

3 de ene. de 2016

An appointment is worthless. Vehicle goes into some kind of a staging order and is looked at in the order in which it falls. Last year my vehicle was kept for 3 days to tell me a part needed to be ordered. They never notified me of the part arriving. Two weeks ago the service agent could not find any thing in my records for the given problem. I showed them 3 separate dates on their stationary receipts of this issue. Agent didn't know how to check for service bulletins, I went home and found several off the Jeep website. Two weeks ago another service agent advised that my part I was told I needed was in Cleveland and should be at the dealership on Saturday 12/19/15. As of Jan 1, 2016 I still have not heard from the dealership that the part was in. Pathetic !!!!!!!!!!!!!

grandblanc

12 de abr. de 2015

I have taken my vehicle in 3 times for the same repair. Each time I end up renting a car because it takes Al Serra multiple days just to look at the vehicle and order parts. Once the parts arrive, I have to drop the vehicle off again for multiple days while they fix it. The last two times the original problem was worse when I picked the vehicle up. Would not recommend this dealership to my friends or family.

Angelacooper1

30 de may. de 2014

Sold me a certified used car that began giving me problems within the first week. They don't seem concerned at all and I have to take it back for a second service within 3 months of purchase. You would be better of going VOA.

PatrickRenee

4 de nov. de 2013

Needed an appt. for recall. Was put on hold twice. This was 3rd attempt because part was not available before. Part is available now but service writer would not tell me if they had it in stock. All I wanted to do was make sure the part was there before wasting my time and theirs bringing it in. Was told they would have to do an hour inspection to determine if it needed said part. I told him that I tried to get recall taken care of twice already but was told the part needed to complete recall was not available the first time and not in stock the second time. Just tell me if you have part in stock -if not I will schedule for when it is in. I got upset called another dealership. First thing they did was see if part was in stock and then made my appt. was really that simple. I stopped buying and having cars serviced at Al Serra dealerships years ago and now I remember why. -No customer service - makes customer feel like they don't know what they are talking about when I am reading it directly from recall letter. Terrible customer service as usual.

DanielleK

16 de jul. de 2013

Jeff Jones and Steve Carnes bent over backwards to get me a deal. Being that my family and I are from Chicago and that Grand Blanc is a 4 hour drive, they really worked hard to sell us the truck of our dreams. They did everything perfectly through phone and email, and even offered to deliver the truck to us. We declined and drove up there just to shake hands and tell them in person how wonderful it was dealing wtih them. The Auto Plaza was HUGE and the people in it were extremely friendly. I would recommend (and am pushing my family hard) to buy a car from these guys. They have made a lifelong customer out of me and my husband. Fair prices, GREAT service, Clean dealership. You cannot go wrong at Al Serra Auto Plaza!!!