Francine1229

28 de oct. de 2016

Arron galindo was a great help in getting my daughter into a car she loves. Everyone there was so nice. Cane was very helpful and I appreciate both of them.

Corporal 1243

26 de oct. de 2016

The Dealership was extremely helpful when I arrived to look at new cars. I had the privilege of having Adrian Perales as my salesperson. I was in a tight spot with my trade-in value and Adrian and the Sales Management did an outstanding job of making a deal we could live with. Adrian had complete knowledge of the Chevrolet Malibu and Sold me immediately.

Dolores Romo

20 de oct. de 2016

Robby went above and beyond along with Cain, and Carlos Loya! Impeccable customer service. Gave me non-stop attention the minute I walked in to the minute walking out with my vehicle.

denisa gatewood

18 de oct. de 2016

Adrian Perales went above and beyond helping get into a brand new 2016 Chevy Equinox. The customer Service there is unbelievable! Everyone at that dealership was great. Not to forgot the friendliest Finance Mgr...Kylie Yonts.

ChrisRB

18 de oct. de 2016

Since I've been able to purchase my own vehicles, I've only bought from Adrian Perales. He's helped me since my credit was terribly low and been extremely straight forward on what my realistic options were both times. I went to see him in Midland at a All American Chevrolet a couple of months ago about a truck and we couldn't make the numbers work, but he texted me last week and said he thought he had found something. He had kept his eye out for two months unbeknownst to me and was able to . I can't recommend him enough. The general manager, Mr. Richards, was more than helpful. There was a slight mix up with the truck, but he personally handled the situation and went above and beyond to make sure everything went as smoothly as possible.

Tamara Seaton

14 de oct. de 2016

Adrian has been so helpful, knowing I wanted a Camaro he went above & beyond to make it happen! He even came to my house, in West Odessa to pick up some financial documents...all AFTER working in Midland all day, just so I could get my car quickly! Top notch service!

Colleen

12 de oct. de 2016

Very impressed with All American Chevrolet of Midland. Highly recommend them. Adrian Perales (sales) is very professional and is very knowledgeable about the vehicle we were interested in. He cared about what we were looking for and wanting. First time customers and very happy customers. Love the car. Thank you All American Chevrolet of Midland!!

Mrs. K

6 de oct. de 2016

Must have changed management....atmosphere is different. We were greeted immediately, even though the lot was busy. A few months back I couldn't get waited on or a call back.....looks like a change occurred for the better. We will be trading at All American in Midland, plus sharing info with our friends! Our salesman, Johan,knows the product and was able to answer all my questions. Thank you!Mrs. VK

Mybandscks

19 de sep. de 2016

A simple oil change takes two hours. Another time I had dropped my truck off to have the thermostat changed to fix my heater before leaving on a vacation. Simple fix. An hour at best. Two weeks later when I got home it still wasn't done. The staff is nice but the service department is a joke. I don't care if my oil changes are free, I'll be paying to have them done somewhere else. Every time I think I'll give them one more chance, maybe it was an off day. And they remind me that this is not the case.When I initially bought this truck, I tried doing it from here but could not get anyone to help me. Apparently when oil is doing good you have to beg a salesman to take your money. I drove to Chevy in Lubbock two hours away to get the customer service I needed to buy a xxxx truck.

MONICA WARREN-JENNINGS

18 de jul. de 2016

Lionel Jones is very professional and precise with a great patience. He's a great salesman with a great understanding for customer needs. Thanks ever so much Lionel.... I greatly appreciate you.

Laura

10 de jul. de 2016

Ok, so we initially went to Chevrolet in Odessa.....terrible experience!! We literally walked out empty handed even after being approved! Long story short, same brand, different experience!!! Midland surpassed our overall experience and expectations. Starting with our sales lady, Eli, she was on top of her game the whole time and allowed us to change our minds many many MANY times before we picked the truck we wanted. She promised us a fast and easy process, she totally delivered! My husband walked out with a truck from the showroom!!! We love our new truck and we're super super happy that we decided to ditch Odessa and drive to Chevrolet Of Midland! Thanks guys!!

Melissa Rodriguez

14 de jun. de 2016

The Service Department, Sales and Manager were quick and professional and understanding when customer called to check the status of our new 2015 Silverado for a preplanned out of town trip. The 2015 Silverado was being serviced; due to passenger windows not functioning when new Silverado was purchased.

salival1

16 de may. de 2016

Great place to get good deals for a car. My son was happy with his new ride. thanks to the guys at All American Chevrolet of Midland.

iammai

9 de may. de 2016

Adrian helped us from start to finish. Showed us the vehicles we were considering, and drove us around to find similar ones. He worked with us on getting what we wanted in the vehicle we wanted. It took a little longer than I wanted to get everything going (finding the keys to test drive, paper work, finance), but overall, I'm satisfied with the assistance we received.

KendraHouston_23

18 de abr. de 2016

Dax worked extremely hard to get me in the vehicle I wanted. He is extremely honest and trustworthy and I appreciated the experience of having him sale me a vehicle with my best interest at heart. Everything went extremely smooth and I think the deal that was offered to me was very fair and even upwards of generous. I cannot remember the name of the lady who did my finances, but she was great at explaining that side of things to me and gave me great advice for my future investment in the vehicle. Overall, amazing experience. I even took part in the money machine! Just made the experience all the more memorable.

Luci01dog

1 de abr. de 2016

The young lady who helped me was very polite and helpful. Thanks Amanda! The service was very good! I have taken my truck and my daughters car there and so far so good.

Robert L. W. Martin

30 de mar. de 2016

Salesman was courteous and very conscientious about his job. Went out of his way to make sure I got what I wanted. Would definitely recommend him as a customer supporter for your company.

Saul2015

18 de mar. de 2016

The only thing I dislike about this dealership is their service center. You have to make appointments for oil changes and for any mechanical problems and it will be weeks before they even see it. The gentleman at the oil service counter was very rude. He even mentioned that they could not change my oil for two weeks because he didn't have appointments available until then. The dealership in Odessa has very prompt service. They will change your oil within the hour. They have a friendly staff who will go above and beyond to help you.

Heath

15 de mar. de 2016

Great Place Great Team Members! Love my new Traverse!!!!!! Mike I. is a great salesperson!!

Warren GMC 2015

5 de mar. de 2016

We recently bought a 2015 GMC Acadia from Adarian in January 2016. We got the vehicle well below market value on CarGurus. I sent in an email about the vehicle and Adarian called back in a timely manner. We agreed on the price and Adarian said he would bring the Acadia to me in Amarillo. I told him if the vehicle looked as good as the pictures on the internet we would take it based on seeing it up close and personal. It was in great condition. The only complaint I had was it only had one key and remote. We had to purchase another key set here in Amarillo . As a GM dealer and me purchasing a GM vehicle I felt they should have supplied us the 2nd remote. To be fair the sales manager took the price of the remote and key out of the selling price. I would recommend this salesman and dealership and consider using them again for another vehicle. Warren Williams Amarillo, Tx

Lisa Albritton

24 de feb. de 2016

Reanna Lowrance KUDDOS sales. I have been a previous buyer here . Best xperience . I grew up driving Chevy .

MN123456

13 de feb. de 2016

Truly exceptional experience from the beginning to the end. This store is the only place I will ever go to buy a Chevrolet. Thank you All American Chevrolet for making my car buying experience how it really should be!! You all are the best!!

Linda Abila

10 de feb. de 2016

I had an overall exceptional salesperson that did everything right to get what I wanted. I was very pleased with the way that I was treated.

ShippCar

7 de feb. de 2016

Best service I've had in a long time. Friendly and very helpful staff. I would definitely recommend the service department to anyone. Overall great experience

Dolores Sydow

4 de feb. de 2016

All American In Midland is a great place to do business, whether you are buying a car or having yours serviced

SteveW

18 de ene. de 2016

I began searching for a new and or used car several months ago, test driving the new 2016 Honda Civic EX Turbo, 2015 Nissan Altima, 2016 Hyundai Sonata Hybrid, and even a 2015 Toyota 4 Runner. Of all these new cars, I highly recommend the Civic, winner of the 2016 North American car of the year, a far more prestigious award than a single magazine can ever award. However, I soon realized that buying a good used car a few years old offers far more value than you will ever get buying a new car, regardless of the brand. If you are buying a used car, Honda and Toyota, in my humble opinion have the best track records for long term reliability and resale value. I also wanted a hybrid, because of their efficiency and low cost ownership. Most people don't realize this, but brake pads last much longer on a hybrid and the starters on these cars are extremely durable and reliable. They have to be, because of the thousands of cycles engaged by the start/stop engineering system. Additionally, by capturing the heat and storing this energy for use later during the brake regeneration, the brake pads have a much longer life. Uncaptured heat deterioates brake pads much more quickly in a normal gas engine. Well, after much research, I began looking for a 2013-2015 Toyota Avalon Hybrid. It met all of my needs, had great styling, luxury, room, reliability, durability, resale value, a large trunk for a hybrid at 14 cu. feet, and had a combined epa mpg of 40. Remember, Toyota invented the hybrid. Since I work for a major airlines, I began searching nationwide at several major used car websites. I was willing to buy from an owner or dealer, as long as the price was right. When I saw this 2014 Toyota Avalon Hybrid Limited for only $22,877 I knew I had a winner. FYI, the cars lists for over $44,000 new.So, I called my credit union and was able to secure 1.9% financing for 48 months. Jesus assisted me, stating we can do everything over the phone and internet and you can pick up your car the next day.He was absolutely right. My credit union faxed the forms to me, I signed and dated them and emailed them back in a pdf attachment. I financed sales tax, license, all fees and did not have to pay anything down. Of course, my excellent credit rating allowed all of this to transpire. I called my insurance company and added this car to my policy. Jesus picked me and my girlfriend up at the Midland airport on Saturday, the next day. He handed me the keys right off the bat and I drove the car to the dealership with my girlfriend next to me in the front seat. He asked if we were hungry and offered us hamburgers with Dr Pepper to drink. After all, this is the All-American Chevy dealer in Midland and this was an All-American lunch. Kylie had us sign the remaining papers in the finance office, explaining everything before I even signed it. She gave me copies of all the signed papers and then Jesus showed me how to operate most of the major controls in the Avalon. He even paired our phones and entered my home address into the navigation system. We left for San Antonio in a clean car with a full tank of gas and huge smiles. One final note, I did not think this car had the optional technology package until I began driving home. After I engaged the cruise control and was talking to my girlfriend, the car suddenly braked on it's own. Evidently, I was getting too close to the car in front of me. This technology package also includes automatic bright lights. The car also has a rear spoiler. The only option it did not have were the 18 inch wheels. Quite frankly, they make the car ride rougher according to most expert reviewers and are a poor value for $1,799. In summary, this was by far the best car buying experience I have ever had. I was able to buy a great used car not far from my home at a really good price and Jesus made everything so easy. I highly recommend the All American Chevy dealer in Midland, Tx. Sincerely, Steve

Ricky57

12 de ene. de 2016

I was very pleased with the service I received. They started when they said they would and finished when they said they would. Overall good experience.

RL Barnes

12 de ene. de 2016

Service Center is terrible. Took vehicle in to get oil changed, tires rotated and flat repair. Techs on first attempt didn't rotate tires of fix flat and I was told it was done. Talked to Service manager and took it back and he said he would put someone right on it. Took it back dropped off at 10:00 am went back at 4:20 pm they said it would be 20 to 30 minutes and 1 hour and 30 minutes later tech brought it up and said it was done and I asked about flat and he hadn't even read work order then proceeded out and just looked at tire and said it looks OK needless to say that is when I lost it and I will never ever for any reason use this service center again.

Myogarcia

11 de ene. de 2016

Called to get my daughters car in for recall. Don was very helpful and understanding and got her car in on short notice! Work was done in one day and she was able to get back to school. I'm very grateful

larapk

11 de ene. de 2016

I went to change the oil in my 2011 Silverado at 10:00am and drove home at 1:00 pm in my New 2015 Silverado,,,,Great Service!!!!!!!!!!'

Yovanni1980

8 de ene. de 2016

I liked the way we got treated with honest and great service. Reanna Lowrence was very helpful and very friendly. She answers all of our questions to her best knowledge.

Josue_c

20 de nov. de 2015

Had a great experience. Jesus Cardona is a great sales man. I would definitely recommend him and this dealership to anyone look to purchase a vehicle. I'll be make any future purchase through them.

Kristie3969

2 de nov. de 2015

Very friendly very fast and very efficient. Was able to get my vehicle in for service quickly where others were months out. Had a seat belt and side air bag sensor recall they got me in quickly and also was able to get my Radio warranted.

supermom

6 de oct. de 2015

I bought my vehicle from this location and it didn't end up good after getting my car. It was supposed to be exciting but only had problems and management not return nag calls. Only to find out it's under new management, I spoke with Elizabeth a new manager there and she has gone it of her way to make it right. I can't thank her enough for helping me. I would definitely recommend this all American dealership to anyone, great staff!!!!

Carrie1261

3 de sep. de 2015

Always friendly and finish in a timely manner and usually have the parts available that I need. I especially like the free oil change I signed up for when purchasing this vehicle.

Matt Walsh

11 de ago. de 2015

Jeff Seyler and Chris Robinson did a fantastic job!!! Thank you!

Pleased in Midland, Tx

28 de jul. de 2015

My appointment was for 7 a.m. and was checked in on time. Dealership provided routine oil change and check plus tire rotation. Work was done in a timely fashion. Took a 1,000 mile trip the next day and car performed perfectly. Very pleased with quality of service and professionalism of employees.

TODD GARDNER

2 de jul. de 2015

MANAGER'S ARE HORRIBLE. THE PROCESS TAKES TOO LONG.. IT WAS GREAT WHE CARLOS AND LADONNA AND KATHERINE WERE THERE.. 300 CARS A MONTH TO 100. WOW PITIFUL

carbuyer1316

21 de may. de 2015

We went in to the dealership 3 different times interested in a new Chevy Silverado 1500. We weren't really ready to buy the first two times we were there, and our experience was fine. We went in the third time, finally ready to buy, with a solid comparison to another truck we were offered in Austin. They were able to find us close to the same truck on their lot, so we decided to sit down and negotiate. Their first offer was literally $12K more than the truck in Austin, so we laughed at that. After about two hours of back and forth and waiting around for what seemed like days, they ended up coming down to around $35K, which was just a couple thousand more than the Austin truck. Still out of our price range, we decided to leave, but with no hard feelings. Dax was very friendly and nice to work with and we left disappointed but not angry at all with the dealership for not being able to meet our price. Once we got home, after much discussion, we decided that the end price they offered was doable, so we called Dave (the general mgr or owner) to let him know that we wanted to come back and get the truck. The receptionist told us he was with a customer but would call us right back. This was at 4:30pm on a Saturday afternoon. 5:30pm rolled around and we still hadn't heard anything, so we called again and were told he was still with the same customer but he would definitely call us back. 7:30 rolls around (THREE hours after we called back), and I convince my already fed up husband to call one more time.....this time the receptionist puts us on hold to go find Dave. She tells us that she just spoke with him and he will call us back in 2 minutes. We literally never heard back. We called to buy a truck, and the call was literally never returned. After wasting about 8 hours of our day, we went to Austin the next week and bought the exact same truck for $2000 less than Midland was offering. I wouldn't ever buy a car out here, especially not from here. We also plan to drive to Odessa for our servicing needs.

Angela

25 de mar. de 2015

Have been a loyal customer for 20 plus years, have bought multiple new cars here. Came in recently to purchase a Traverse or similar and was treated horribly! After selecting the vehicle I wanted was told my payments were twice as what was expected! One glance at the paperwork showed they were adding $20,000 onto the price of the Traverse! When I pointed this out and started to leave I was told that I was "upside down that much" on a Malibu I had purchased 3 years ago THERE! I was then told I can search elsewhere. I explained to Carlos that if I purchased elsewhere I would never be back, at which time he said he agreed and understood. Two days later I purchased a new Buick Enclave in Abilene for EXACTLY what Carlos reported I would never be able to do. So, thus ending a 20+ year relationship. Hope it was worth it! Go somewhere else and check around! Familiarity is not always best! BUYER BEWARE!

bananaboat

30 de ene. de 2015

Went in to check out Silverados and I don't think it could have taken any longer than it did. I was interested in a very close set of requirements and it took 3-4 hours to find it, fill out any sort of paperwork, negotiate the price, or anything else punctuated by long periods of waiting around doing absolutely nothing. It took so long the first day that we had to return again the next day after getting preapproved for a loan at a bank. After many hours of waiting yet again, they tried to push us to dealer financing at an outrageous 6 percent (bank gave us 1.8) despite having been told we had our own financing previously, so they wasted my time preparing the paperwork for it. Finally, after several hours more waiting, the final paperwork was ready to be signed and I took the truck home which only started another circusThe 'new' truck was dirty and hadn't been washed, and after I personally washed it I discovered numerous swirl marks in the paint. One key was missing and has yet to be replaced multiple weeks later though this was disclosed upon sale. There were charcoal briquettes in the bed and I found a fingernail clipping next to one of the air vents (really?). After airing up the tires (which had low pressure), I found a huge dent that had been concealed by mud, and discovered that the odometer was off by a factor of two from the disclosure statement. Yet again, I had to return to the dealership.After yet another significant wait, they agreed to pay to repair the dent and fixed the mileage form/title the next day. Their explanation for the mileage discrepancy was a clerical error or that it was from another dealership when the evidence points to it having been a loaner, demo, or employee joy ride despite denials (1k+ miles on a new vehicle that has been on your lot since manufacture? yeah okay.). I dropped the truck off a few days later at the body shop only to discover that no one had actually submitted the necessary paperwork authorizing the repair, and that the body shop people had no idea what I was talking about. This lead to yet another hour+ long wait as the problem was sorted out wherein I was told I could leave the truck there to be repaired. At this point, the finance side of the operation had to be asked multiple times to send the buy order to the bank so they could approve my loan.So, after 5+ days of my truck being at the bodyshop, I called and asked what the status of the repair was only to be told that no one had actually submitted any paperwork so I had just been without a vehicle for 5 days for no reason without any notification that something was wrong. Great. So yet another trip to the dealership to talk to a manager wherein he discovered that someone dropped the ball and the sales manager hadn't gotten and/or submitted the paperwork. Even more waiting. Finally, it seems to have been sorted out and I received an estimate for repairing the dent and a date to drop the truck off.The new date to drop off the truck was rescheduled to a later date by the body shop adding another several days. Finally, I was able to drop the truck off to be repaired and left. Another 5 days later, I call the body shop to check the status of the repair and initially have a difficult time actually getting a hold of anyone in the body shop. The next day, I attempted to call again and was told that the status would be checked and I would be called back shortly. I was never called back. This happened three times. Finally, I was told that the truck was in paint and ostensibly would be ready shortly. The next day I called again, had difficulty reaching anyone again with another 'we'll check and call you back shortly' fail. Finally after reaching someone, I find out that the truck wasn't actually in paint and is only now in paint so add 3 more days to the ETA because they're closed on the weekends. After waiting through the weekend, I called on Monday when it was supposed to be ready. Surprise, surprise. It wasn't. "It will be ready tomorrow, we will call you when it is". So the next day comes around, and I wait for the phone call. Completely unsurprisingly and in line with all the other phone calls, they never actually called me. I called an hour before they closed and lo and behold it was indeed ready. Hallelujah, the crisis is over right? Nope.I drive over to pick it up and the first thing I notice is a bunch of new swirl marks in the paint where they had washed it improperly. Furthermore, they forgot to replace 4x4 sticker on the replaced panel. I go in, and apparently the person who was in charge of my repair is not there that day so they struggle for 10 minutes to find my paperwork so I can just leave.After getting my keys and leaving the lot with my vehicle, I turned on my left blinker only to discover that it is not working properly with a message on the dash. They screwed up the wiring when replacing the rear panel. Fantastic. So I get to drop my vehicle off at the dealership yet again, for who knows how long. They said it would only take a day to rectify, but since every single other estimate has been incorrect, who knows.Not a single aspect of the sale went well. The scratched/dented condition of the 'new' vehicle, the loss of paperwork, the required multiple trips to the dealership, the incompetence of the body shop, and the seemingly terrible organizational structure wherein I must have talked to 5-6 people for hours were all unacceptable. So far, I estimate at least 8+ hours spent waiting at the dealership or attempting phone calls. Absolute nightmare of an experience. I will not ever do business with the dealership again, and I will recommend everyone I know to stay far, far away.The only positive part of the experience was the help of one of the Sales Managers, Lionel Jones.

JaniceG22

31 de oct. de 2014

I had a a good experience... They took very good care of us. Sales was willing to work with us on a good price I am greatly satisfied

Ashley M Brassfield

14 de oct. de 2014

My servjce advisor, Susan Glynn was great! She handled the issues I was having with my vehicle very well! She kept me up to date throughout the entire process and let me know approximate times things would be done. Very good overall experience with the service department!

guatusa

8 de oct. de 2014

I made an appointment to have an oil change on my 2014 Chevrolet Cruze. This car has been nothing but a nightmare since we bought it and people at All American Chevrolet in Midland are not very friendly. My apppointment was at 4:00 p.m and didn't get it back until 6:00 p.m. Wow!!! really 2 hours for an oil change. Then this guy explained to me about my four free oil changes that I have in a year. Recommended me not to change the oil when my care was saying change oil!!!.a NIGHTMARE all the way.

Ms. E

23 de sep. de 2014

We came in looking for a used truck in the low $20,000s. We were very clear about our requirements: $25,000 max with no down payment aside from our trade in. Explained to Gina that we didn't care what brand or color, just that it be a four door with decent leg room as we have two growing children.Two hours of gritting my teeth as she ignores me and speaks only to my husband later we finally get the price of the truck she's pushing on us. $28,995, and they want a $2500 down payment! No, we already told you our max is $25,000 and there is no down payment. This led to more nonsense that lead nowhere until we had to leave to pick up our children. "Just ten minutes" she says, and since she still has the key to our vehicle we said fine, but after that we MUST leave. Ten minutes are up, she is nowhere to be seen, so we get up and start heading to the door to see if that will get her attention. It got someone's attention, I assume from what came next he was supposed to be the good cop to her bad. Eventually I had to physically take the key to our vehicle out of his hand where he was fidgeting with it. "Oh is this yours?" Yes, and we are leaving NOW. I will never go back to that nightmare, I will tell anyone who listens never to go there, and most importantly, steer clear of Gina!

spwbo1

8 de sep. de 2014

Purchased a used vehicle with a bad motor ... and they knew it was bad. Some people will do ANYTHING for a fast buck ... completely shameless!

Matt strickland

12 de jun. de 2014

I bought a used truck from them yesterday, and found the dealership and the sales personnel to be pleasant. Brandon Farmer worked hard for our business and I felt like he was a good person to deal with. I feel like I should have pushed for a lower price but that is my mistake not theirs. So with having just received the car yesterday I am happy with the service of All-American of Midland, I hope I can still say that in a few years.

DavidC

11 de abr. de 2014

Buying process was excellent. Willing to work on pricing Got what I liked and paid what was excellent price

nikk0125

28 de feb. de 2014

I began looking into getting a new car by looking at the website first. I found a car and fell in love with it. I filled out all the information that was needed to get a quote. After about an hour I got an email from Denise telling me a little bit about herself. I was very impressed with that. I went into the dealership very nervous. I am a single mom and the only car I had purchased before was with a co-signer, so I didn't have any credit to speak of. I wasn't sure if I would qualify for a loan or be able to purchase anything on my own. Denise was AWESOME! She went above and beyond to help me get into a car that would fit my budget. She listened to my needs and wants as far as what kind of car I was looking into. She had given me several options and really fought for me when it came to getting the price and payments to where I could afford them. I will never forget my experience I had there. She made me feel right at home.

JenniferBarnett

27 de feb. de 2014

By far the best vehicle buying experience we have ever had. Denise worked with us over the phone first and made sure she explained everything we would need to get the vehicle we wanted. When we arrived at the dealership she gave us many options to choose from and went over every detail to make sure we were really getting the right vehicle for us. We were soo pleased with our experience that we went back for a second new vehicle within 2 weeks. Denise has made several follow up calls to make sure we did not have any questions and were enjoying our vehicles. I celebrated a birthday on February 6th and Denise called and "SANG" Happy Birthday to me. The reason this is soo special is because I lost BOTH my parents between May & September 2013 just last year. My mom sang to me every year and this was the first year that she would not. Denise could've just called and said Happy Birthday but she chose to take it a step further. By her doing that act of kindness my year was made better and I feel blessed to have crossed her path. She has become a lifelong friend. i will definetly recommend this dealership and Denise Hanson.

filo

10 de feb. de 2014

I was buying a new Tahoe and was quoted a certain amount of rebate for my new purchase. I also negotiated a price for my trade in. In the beginning of the deal it seemed agreed to. It was even written down on a 'deal sheet' they called it. However, when my contract was printed out, the numbers changed. The finance guy-Brendan, wrote on a blank piece of paper the 'numbers', then slid contract over for signatures. It was pretty slick actually, practiced theft as it turned out.When I brought this to the attention of the dealership, I was ignored, then when I attempted to get a solution through the BBB, they blew off the BBB and me. Very bad example of a business practice. Now I know where the stereotypical image of the slick huckster car dealer came from. They are in the business of making money at the expense of honest business practices.Horrible place, not honorable at all.

Kirahshae

15 de nov. de 2013

We just bought a used Cadillac escalade and it has been the worst experience ever! The salesperson lied to me several times and the manager was rude. We were promised to have the front right panel fixed and since your body shop is not working we had to take it somewhere else and they ran into problems where it needed more work and he refused it so now the vehicle will look awful because the paint can't match. We have bought another vehicle from the Lithia in Odessa, we had the best experience there. As a returning customer that spent $70,000 on a Corvette I would expect to get better service than that! We have now spent over $110,000 on vehicles from your stores and the used one is going to look terrible! I will never return to the Midland store and I will tell everyone how horrible they are. And when the body shop called the manager Carlos to talk to him he was even rude to her and would not let her even finish explaining the problem! I have had at least three other people tell me how bad that places since we bought the Escalade. You say you thrive for customer service good customer service, we did not experience that it was a fight and a struggle to get the things we wanted done and in the end we end up with a vehicle that is still going to look bad.

tomgray1

20 de ago. de 2013

We have purchased two vehicles from Lionel Jones and he is always very friendly and knows what we are looking for and what I can affordhe calls regular after the sale to check on the vehicles performance and sometimes just to chat, even though he is very busy.We would very highly recommend Lionel And American Chevrolet. TOM & NELL GRAY

Sorensond0928

15 de ago. de 2013

I have bought my last 4 cars from Denise and I will buy my next 20 cars from her. She is very friendly will call me months after my purchase just to check on me to see how I am liking my car and to make sure I am happy with the buy. When I pick up my new cars she will go over every step of the car with me showing me how to work everything and making sure I am aware of all the car has and can do. It is always cleaned from top to bottom and a full tank of gas!!! Anytime I have problems or concerns I can call her or text and she will respond very quickly!!! I have sent many friends and family members to her...

Dcamp5105

18 de jul. de 2013

Thank you Don for the communications. It makes a big difference. Please work on training your personnel to do the same. Again thanks for your response.

WilVark

17 de mar. de 2013

My sales rep; Denise Hanson, was great! I have always wanted a Corvette and she help make this experience painless. She responded to all my neurotic questions and requests. I can in with very specific expectations and with the help of her team, she was able to find the bette I was looking for and at the price I wanted to pay.

EastSideGh0st

3 de dic. de 2012

Lionel was very helpful and was able to make sure I left the establishment happy. The quality of the vehicle was fairly good, overall a good experience

jeslaneb

29 de nov. de 2012

My family and I have bought our last 4 vehicles from Denise and we were very comfortable and very happy during our purchases. It was a pleasure working with her.

bbcintexas

19 de sep. de 2012

$55,000 for a new Chevy truck with no jack and no tools to crank the spare tire to the ground in case of a flat. No service manual. To top it off, the dealership told me I would have to pay for these thing. Totally unacceptable. I called Chevrolet and they had trouble finding All American Chevrolet in Midland as an "authorized" dealer. Took quite a few questions/answers with the factory people before they finally figured out who they were. Now I have to wait for a phone call from the dealer to "resolve this dispute." Like having surgery and having the hospital that stitches are optional. No more flying under the radar for All American Midland.DO NOT BUY HERE. You've been warned.

Truckin

13 de jul. de 2011

This was a great dealer, super friendly service and would do anything to help make a deal with you. I give this place a 10 out of 10. Great Service and they'll take anything for a trade in!