B&W

16 de abr. de 2014

This was our first visit. Nice facility. Friendly staff. Excellent service. We were very satisfied with everything. We will be regular customers with our two Toyotas and will recommend the dealership to our friends.

rav4 fan

9 de abr. de 2014

First visit good service friendly staff prompt service

reece shaw

28 de feb. de 2014

have all my service done here have 2 cars, same year 2009. my appt. are always done in a good time frame

schumaka

20 de feb. de 2014

I recently purchased a vehicle from a local dealershiop other than Anderson Weber and with much regret, I admit I made a big mistake. The transaction was a disaster from the very minute I walked in the door. Not only was the transaction a mistake but chosing to have my vehicle serviced at that dealership was also a mistake. After 2 attempts to fix my vehicle, the dealership consulted with the professionals at Anderson Weber. Anderson Weber's Service Department gave advice on what should be replaced to fix the problem. With many implications of my inconvenience to the dealership, I was informed (when I reached out to them after not hearing anything) the problem was fixed. The day after I got my vehicle back, the check engine light was back on. I took my vehicle to a reputable service department and was advised it did not appear the advice given to fix my car was taken, It was later admitted by the service manager of the dealership where I purchased the vehicle that a 'work around' was done in order to try to save them time and money. Please note, I am paying for a service agreement that I purchased without being informed there was a deductible. My vehicle was in the shop a total of 5 times before the problem was reconciled. I also requested to have the oil changed 3 times and it was not done. I have requested service records since the purchase of my vehicle and finally received them, only after filing a complaint about the dealership. Although I did not purchase my vehicle at Anderson Weber, when I went there to follow up on the suggestions for repair (after my vehicle was taken there two separate times because the problem could not be identified) I was greeted with smile. I also did not feel like an inconvenience and was treated like a loyal customer instead of being called 'ungrateful' by the owner. The repairs I requested were completed after the FIRST time asking. I did not have to take time out of my day to call and sit on hold for extended periods of time (greater than 10 minutes many times) to see if my car would be ready when I was told it would be. Since Anderson Weber serviced my vehicle, I have not been stranded and have had no further problems. I was treated with respect and kindness even though it was known I was not there to make a purchase. After being called ungrateful by the owner, being treated with disrespect and as an inconvenience, having my bank illegally debited and being called a liar, hearing justifications regarding everything that went wrong with my transaction, which was admitted by the owner, time lost from work, being stranded with my 2 year old, payments that were guaranteed not being honored, disappearing paperwork from my file, generic service records (when I finally received them) stating very little information and no diagnostics or repairs made, cancelled face to face meetings.....I could go on and on but the point is, that I know as an Anderson Weber customer now, I will not have to worry about any of this again. The staff at Anderson Weber not only deserve my thanks for proving not all dealerships only care about only themselves and customer loyalty is of no concern, but also recognition and praise for their claim to have pride and integrity. It is well deserved!!!

RAVel

5 de feb. de 2014

I've been taking my Toyota RAV to these guys for over six years. They were very good six years ago and they keep getting better and better. They explain everything very well, give me an estimate of how long the repairs will take, provide an exceptionally comfortable waiting area (with WiFi), are extremely courteous, answer all of my questions, and show that they value me as a customer. Recently, my "Check Engine" light came on, and they took me immediately and had it fixed in a short time. My recent experiences have been exceptional.

Dreamweaver

1 de feb. de 2014

My husband took my car in for a diagnostic test and an oil change. Two possible problems were diagnosed and then taken care of. The waiting area at AW is comfortable with oversized chairs, reading materials, a TV, computer & wi-fi access plus a choice of coffee, tea and hot chocolate as well as fresh fruit and water. The staff are accommodating and helpful.

Thomas Welu

11 de dic. de 2013

invoice number 269622 states do not overfill engin oil -- note overfilled by 1 inch

LaVon M Blum

22 de nov. de 2013

I have done business with Anderson-Weber Toyota since April of 2008 when I purchased my new truck. I have always gotten good service. It can be very costly. What I mean about that is I recently took it in for a "tune-up" that was going to cost $200 (did not include oil change, checking alignment, rotating tires which is usually part of the "tune-up" as I have that done elsewhere now because of convenience) so felt it was a little high because of not having that done. I refused fuel system cleaning at $145, Brake fluid change at $110 and Frt nd Center Diff - $220, which would have brought the bill to around $700.00. It seems extreme. I was also very confused by the new way of checking in. It appears that only one person can do that now. Don't know what that is all about. I would also like it if the service advisor would explain the bill before paying it. Instead the bill is sent to the front desk where the bill is paid. I typically do not look at the bill until after getting home. The bottom line is that I have been treated well over the last 5 1/2 years and have always gotten good service. The above are just a few thoughts that I always have in the back of my mind. I also had the vehicle "detailed" while it was there. Wow, VERY SATISFIED. Truck looks like new inside and out.

Kolo

23 de sep. de 2013

I recently bought a used vehicle from Anderson Weber Toyota in Dubuque, Iowa. It was a very good experience. I had been looking for a used 1996-2002 Toyota 4Runner with less than 100,000 miles, in my price range, and close to where I live, which is in North Dakota. I became aware of a 2001 Toyota 4Runner with 77,xxx miles for sale at Anderson Weber, via the Internet. I am a conservative and cautious person by nature, so I was a little hesitant when considering this vehicle. Being as it was a Toyota dealership, I believed the vehicle would be accurately described and the price fair. I had some questions about the 4Runner and the salesperson, Otis, answered them honestly, accurately, and promptly. I put a deposit on the vehicle and flew out on a Friday to pick it up. Otis picked me up at the airport and drove me to the dealership. I checked out the vehicle, filled out the paperwork, and was on my way. I drove the 4Runner 700 miles back to North Dakota without any problems. Without reservation, I would highly recommend buying a vehicle from Anderson Weber Toyota. Otis, the salesperson, was courteous, professional, honest, and sincere throughout the experience. The vehicle is what I expected and was accurately described.

Keliza

9 de jul. de 2013

I have taken my previous cars here for service and the employees have always been so incredibly nice and helpful. That has not changed at all as I took my new car in for an oil change today and was greeted with smiles and wonderful service!

David Stabenow

6 de jul. de 2013

Excellent Service. On Time. Good Value. Would Recommend.

Christina G

3 de jul. de 2013

I just purchased a used car from Anderson-Weber and am very satisfied. I went there to test drive an Avalon, but decided it wasn't the right car for me. I did leave my name and number and Otis called me promptly when the car I did end up buying was traded in. He was very helpful and quick to assist. The buying process went very smoothly and I got a great deal. I would definitely do business with them again and will specifically go through Otis.

Toyota fan

2 de jul. de 2013

We have bought 4 cars from Anderson Weber. They have always worked well with us and have always given us a fair deal. You can get your car fixed there for decent rates. You can get oil changes at cheaper rates when buying a car there. All of their staff are extremely friendly and helpful. I would not go anywhere else for my car.

BarbB

30 de jun. de 2013

I have two Toyota vehicles and have had this dealership service them for a couple of years. (Didn't live in the area when I purchased them). They have been very friendly, accommodating, and thorough. In the future I will purchase my Toyota's from them. I would recommend this dealership to anyone.

Bob Lucke

27 de jun. de 2013

Quality customer service is obviously paramount at Anderson Weber. The work is described and cost estimated accurately. Service/repairs are done well and in a timely fashion. A loaner car was provided which was really appreciated. Facilities are great from the drive up entry to the waiting room. They are truly customer oriented.

Kyle L

25 de jun. de 2013

The place is clean and quiet. They are friendly and were punctual both in starting the repair and in their estimation of how long the repair would take. The estimated cost was right on. I couldn't have been more pleased despite not liking cars, dealerships or paying for repairs.

Randy's F150

24 de jun. de 2013

I always enjoy taking my Ford F150 truck to Anderson Weber for service. The truck is getting to be 15 years old so it is important that they find anything that might be getting bad and they alwasys let me know of any problems and the cost before they do the work. They always have it done when they say. And I just love the $10 customer loyalty discount I get for a oil change!

Believer in Toyota

21 de jun. de 2013

I bought my 2007 Camry Hybrid in Utah in 2006. After 158000 miles the first minor repair manifested: a "rattle in the rear" was properly diagnosed as a need to replace the rear sway bars. The price was estimated at $112+ taxes. The time was estimated at 1 to 1-1/2 hours. The rattle is gone; the cost was $105; and the time elapsed was 1 hour 15 minutes. I'd say that was great service. While waiting I walked & then sat in the comfortable waiting room actually nodding off in the peaceful atmosphere. I hope I didn't snore... Thanks Anderson-Weber Service Team!

HappyCamper

21 de jun. de 2013

Took the car in for a repair. As always, they were very respectful and professional. They offered me a loaner car, even though the repair only took around an hour. We consistently have a positive experience every time no matter who we deal with at Anderson Weber. This is the only place we will take our cars!

Kathleen Scherrman

3 de jun. de 2013

I own a Honda and have always taken it to AW for service, even though I didn't buy it there. The service department is top-notch. They really listen to your concerns and are straight forward with the diagnosis and cost. There are no surprises at the cashier window like at other dealerships. Everything at AW is clean and welcoming -- it's obvious that the people in charge care about customer satisfaction .. The shuttle vehicles are clean, the restrooms are clean, the service waiting area is clean. The waiting area is, like someone else said, like your own living room at home. Real chairs, not doctor office chairs. Great coffee. Lots of reading material and internet access. It's relaxing to wait for my service to be completed. Everyone on the staff is friendly and it's obvious that they really care about their jobs. The shuttle is fast and the drivers are friendly and easy to talk to -- which makes you feel at ease. The office staff is quick and knowledgeable. I've never had to wait in a line to pay for my vehicle.

Christina

27 de may. de 2013

Had oil changed and car serviced. Service very good. Will come back again. Live in Milwaukee but always come back to Anderson weber for service!!!

cmj

23 de may. de 2013

Just in for oil change which is no charge since I bought my vehicle new there. All the employees I dealt with are very friendly and helpful. The waiting room feels like you're at home. I was so comfortable I almost fell asleep.

Mr.Lawrence

13 de may. de 2013

After buying another new vehicle from the Webers, I decided to enhance my truck with aftermarket parts. The kit came with some incorrect parts that the service dept, was able to remedy so that I could have the desired results without extra cost or inconvenience. I thank the service, sales and ownership for this great treatment and look forward to future business. D

A loyal local customer since the early 1980's

11 de may. de 2013

We keep returning to this dealership for our cars and related service because (#1) they sell a quality of product - Toyota; and (#2) the sales staff (Chris Ludescher in particular) and the service department reps (Bill Stiermann, John Wilhelm, among others) treat us courteously and are professionals in their respective areas. While some prices seem a bit high at times (for both the product (cars) and service - perhaps due to little, if any, nearby competition?), we appreciate the efforts that have been made to contain and/or lower costs without sacrificing quality, and to pass those savings along to us as customers when possible. We appreciate the consumer friendly hours of the Service and Parts Departments, and the availability of loaner vehicles and shuttle service is also high on the list of "likes." The mutually agreed upon repair work is done right and completed on time the first time, 99.999999% of the time! That's hard to beat, and a definite plus about A & W.

Barb

9 de may. de 2013

Have been taking my vehicles to Anderson Weber for maintenance since moving to the area. Have been very pleased with all the service people I have dealt with each and every time.

Jim Fleming

16 de abr. de 2013

When it comes to older Toyotas, the place to be sure that my '98 Camry and '06 Sienna are kept up well is Anderson Weber Toyota in Dubuque, Iowa. They always suggest things that could be done, are on top of all the maintenance both scheduled and required from ware. They are nice about not pressuring you into doing things you want to wait on or just don't have the cash to do at this time. The shuttle service provided seals the deal and keeps me coming back even if I can get an oil change cheaper with a coupon somewhere else. Thanks!

Joan

28 de mar. de 2013

I believe this is the 5th Toyota that both my husband and I have purchased from Anderson Weber over the past 25 years. I have always received exceptional servicing and general maintainence on all of our vehicles over the years. Both the sales and service staff are pleasant and go out of their way to meet my needs. The lounge area at AW is neat and clean and offers beverages, fruit, a TV, assorted periodicals as well as a computer to use while waiting for the vehicle to be serviced. I am a fan of Toyotas and can recommend it as a reliable and well manufactured vehicle. It meets all my requirements for a functioning vehicle and requires very little maintainence.

Beege

18 de mar. de 2013

Friendly service, great explanations of options and work completed. I have used this dealership for a long time and am rarely disappointed.

KeepingTheToyotaGoing

16 de mar. de 2013

Though I wish their fees for maintenance were less expensive, they do take good care of my car and also of me while I wait, since I am from out of town.

Jim W

15 de mar. de 2013

We've been customers for more than 40 years, and wouldn't consider going anywhere else. Their sales staff is top-notch, and the service department is courteous and accommodating when repairs and maintenance are needed. While their waiting room is state-of-the-art and inviting, they've always had a loaner car available for long repair jobs, allowing us to make business calls and run errands while our vehicle is "in the hospital."

Janet M. S.

3 de mar. de 2013

We are long term customers (40 Years) of Anderson Weber and the service and the friendly staff are #1. The staff is always helpful if we have a problem. They are willing to work around our schedules for service.

Clinton Toyota fan

1 de mar. de 2013

Friendly personnel. Goes out of way to make customer comfortable while waiting. Service is of high quality. Have recommended to others. Is worth the drive for the experience

Happy Customer

27 de dic. de 2012

We purchased a Toyota Highlander from Anderson/Weber in July and had our first oil change/service in December. The service was quick and painless. The service people were friendly and very helpful. Great place to buy and service your vehicle.

Toyota Owner

21 de dic. de 2012

Service was done as scheduled and a loaner was provided for the time that the car was in the shop.The car was purchased new from this dealership.

Rosemarie Steppan

19 de dic. de 2012

People at Anderson-Weber are always ready and willing to help and answer all my questions

The Cleaner

17 de dic. de 2012

I have been having my car service work done at Anderson Weber for over six years now. They have always been fair priced and honest with all of my vehicle repairs and service needs. Having a mechanical background myself and watching how they explain the difference between needed repairs and recommended repairs to other customers is refressing to say the least. My daughter had a car problem while she was visiting us. She was 85 miles from her dealer and it was a friday. They gave her a new loaner car for 3 days so she could get back home while her car was being repaired all covered under warranty for no charge. I highly recommend Anderson Weber for service work and will likely give them a call on my next vehicle purchase as well. They treat you like a welcome guest.

emeraldgirl

17 de dic. de 2012

My car died -- turned out it was the alternator. But my job requires that I be able to respond instantly to emergency calls. When I said this to the service guy, he said "We'll take care of you." And they DID. The car was repaired the same day for a reasonable price. I checked the price -- and it was very fair, so they clearly did not take advantage of the situation.And they were very nice. Courteous, professional. I'd go back.

Sister

16 de dic. de 2012

My experience at Anderson Weber over the past five years has been excellent. I appreciate the helpful and respectful way service department personnel speak with me, never sounding condescending in providing explanations and information about work needed, and listening to my report of a problem. I have been happy and satisfied with work, estimates, and recommendations. The courtesy extended in the waiting area is exceptional: computer, coffee, fruit snacks, comfortable seating. I did not buy a car at AW, but the lease was handled so well, I would definitely consider it.

Randy Dunkel

15 de dic. de 2012

This is a very friendly group of employees who are very passionate about their business. They are kind, curteous, and helpful when they are servicing or selling individuals a new or used vehicle. The waiting rooms have all the amenities neede to make your wait enjoyable.

Doug B retired Toyota customer

12 de dic. de 2012

We always receive great service at Anderson-Weber. Friendly personal service is the reason we keep returning to the dealership.

Always driving

8 de dic. de 2012

We've used Anderson Weber's service department for 9 years and 215,000 miles, and have always had the best of service. No exceptions. I highly recommend them - for both their service department and their sales department.

Janice

27 de jun. de 2012

Good knowledgeable service. Have been coming to this place for service of my vehicles for over 15 years.

Busy Family

29 de abr. de 2012

We recently purchased a brand new Toyota Sienna from this dealership. The salesman was very pleasant, informative, and non-aggressive, which was reassuring. The entire staff appears to try their best to make sure that your experience is a positive one. The dealership even offered to fix a component for us that was not included in the original warranty.

minivan mom

18 de abr. de 2012

From the minute before I stepped in the door I was at ease to meet a whole staff of people that didn't pressure you or make the car buying experience a dreaded one. We told them what we were looking for with type of car, price, mileage, etc & immediately went on a test drive- they didn't try to up-sell us. When we inquired about the asking price they gave the answer immediately, no asking questions trying to keep us there longer than necessary. Being from out of town we weren't ready to make a purchase that day & the vehicle we were looking at & interested in sold the next few days. I called our salesman to tell him we wanted to work with him & to keep an eye out for anything else they got in that meet our wanted requirements. A few weeks later I got a call on a Saturday saying they were getting a leased trade-in on Monday. I personally thought it was great to hear from him on the weekend. The next week we drove the 90 minutes back to the dealership & bought the vehicle. Again, service remained great as they took down all our info earlier in the week to speed the process come the day of purchase. If our sales rep didn't know an answer he would find out call back within minutes, he never seemed to care about the amount of questions we had & again there was nothing but honesty with him. I enjoyed working with all depts of the dealership & will definitely recommend & go there for all future vehicle purchases!

Evadnna

10 de abr. de 2012

I have gone to Anderson-Weber for over 25 years. They have always provided friendly and competent service. I give them my highest rating both in service and sales. Of course, since I have kept my current car since 2001, I have used service the most and they have been great. They have helped with understanding what is needed and in explaining pricing. They get an A+ from me.

Gemms

9 de abr. de 2012

Very clean and very nice atmosphere. They are always very friendly and helpful

charlie

3 de abr. de 2012

I have been going to Anderson Weber for at least 15 years and have always found them to be very helpful, efficient, prompt,and have had no problems with my Toyota Camry. Keep up the good work.

Old man

31 de mar. de 2012

I have used Anderson-Weber since 2004 - first for the purchase of a new Sienna, and since then for all service. I can't recommend them highly enough. Professional, always on time, always honest, fair charges for all work done a loaner when I need it. I don't think you could find a better dealer anywhere.

Anderson Weber

30 de mar. de 2012

Prompt sales persons to take care of you, nice comfy clean waiting area with tv and beverages, comfy chairs, internet service, they do what is needed and not push extra things, they offer ride services or loaner vehicles, always courteous and professional

D.J. Moose

29 de mar. de 2012

They did a 75,000 mile tuneup on my Corolla. They did a fast and quality job. It was very easy to schedule, and to get the car in and out quickly.

golfnutz

27 de mar. de 2012

Started with AW Toyota back in 1995 and have continued to purchase Toyotas through them. Always take care of me and the prices seem fair.

DBQIA

25 de mar. de 2012

Exellent service. Detailed description of the problem. Job completed quickly and to our satisfaction.

Rea73

23 de mar. de 2012

It took them less time than previously indicated to make the repairs to my rear window wiper arm and blade. They even tested the wiper are before telling me the work was finished.

Elk Run1

15 de mar. de 2012

I recently bought a 2010 Toyota Rav from Anderson Weber. It was my fourth vehicle from this dealer. This is a completely professional organization: knowledgeable, helpful, friendly, without any pressure whatsoever. And sales staff listen to the customer and help identify the customers needs first before looking at models and price. I would recommend Anderson Weber to anyone looking for a positive car buying experience.

Harper

14 de mar. de 2012

Excellent customer service with Ben and Mike Hefel at Anderson Webers in DBQ. Ben convinced us to switch from the brand we had all of our lives!

New Van Owner

11 de mar. de 2012

I had a wonderful experience with this dealership. The salesman Ben was amazing and very honest.

James

29 de feb. de 2012

Picked up my new 2012 Tundra today. Couldn't be happier with Anderson Weber. No BS & no pushy salesmen. Good trade-in price & deal.

Doctor J

28 de feb. de 2012

I had a warning light come on during my drive to Dubuque on a Friday evening. I showed up at the dealership Satruday morning without an appointment but the service manager said they wouild take a look and see what the problem was. They idenified the problem within 5 minutes and offered to put the new part in and have it completed that morning. They were great even though I'm sure my showing up disrupted their schedules.

Freddie

22 de feb. de 2012

I recently traded in my 09 Camry. My original intent was to purchase / lease a 2012 Camry. The people at Anderson Weber were so engaging and courteous that I leased a 2011 Avalon. This is my 6th vehicle from Anderson Weber. I have always found them to be knowledgeable courteous and thoughtful throughout the process. I would Strongly recommend the entire dealership.

Commander

5 de ene. de 2012

Great Purchase process, and routine Service over past 20 plus years.

Mklein

16 de dic. de 2011

I have only bought one vehicle from Anderson weber, but I continue to have my vehicles serviced there. They are superb when it comes to EVERYTHING customer service related!! They just get it right the first time!! Even though I own a HONDA, they treat me just as well as if I just bought a NEW car from them!!!! No place around can top them!!

grandma

4 de dic. de 2011

Dealership kept car until problem was solved. Persistant

suzheber

3 de dic. de 2011

Anderson-Weber employees have consistently been polite and courteous. They make suggestions, but don't push to do things if I can't afford them.

Roxxy

2 de dic. de 2011

My husband and I just moved to Iowa from California and were in dire need of a car/truck that would handle well in the winter. We were recommended by my father in law to check out this dealership since he has had GREAT experiences with them. We worked with Chris in Sales and he was fabulous! We decided right away that we were interested in a new car and thought we would check out the new trucks. It didn't take long for us to choose... however the specific truck we were looking for was not in stock at the dealership. Chris found us the exact truck we were looking for at another dealership. We are now the proud new owners of a 2012 Toyota Tacoma. Working with Chris was what made our experience as delighful as it was. We will be back in the future to purchase another car :o)

James

2 de dic. de 2011

We've been dealing with Anderson Weber for more than 30 years, and are never tempted to look anywhere else. Chris is so personable and easy to work with, and Mike makes the paperwork part of getting a new car painless. Their service department is top notch too! It's always a pleasure doing business with them.

White Camry Girl

28 de nov. de 2011

We have dealt solely with Anderson-Weber for our Toyota Camrys for more than 12 years! We bought our son's Carolla in 2001. He's still drivihng it! On my reccommendation, my dad bought his Carolla in 2004. We are still driving that, as well! This is a serious tribute to the folks there! We hold the sales-people, and the service-people in very high esteem! It is a pleasure to do business with such a Company as Toyota and their dealers at Anderson-Weber. They may continue to regard us a regular customers!

Camry Lover

28 de nov. de 2011

We have been dealing with Anderson-Weber in Dubuque, IA for many years. We haven't driven anything but Toyota Camry's for over 10 years. Family members (my father, my son) have bought Carollas from this dealer as well, since 2001. This is a tribute to the quality of the vehicles, and the service we experience at this dealership! We hold the sales and service people in high regard. It is a pleasure doing business with Anderson-Weber!

Linda

27 de nov. de 2011

In our world today it is often difficult to find businesses with the integrity and honesty of yesterday. The mechanics here treat me like family and work on my car as if it is their mom's car. I have received excellent service and never feel as if I am being taken advantage of. They are polite, friendly, competent and honest. I could not ask for more. A good mechanic is like a good doctor. Your life depends upon it!

Diane

18 de nov. de 2011

My "check engine" light came on. I made an appointment, dropped it off early, and it was done early! No fuss, easy.

PJEDIL

15 de nov. de 2011

Anderson Weber has always done a great job with our service trips and oil changes.

BretN

12 de nov. de 2011

We've purchased our last 4 vehicles from Anderson-Weber and we have all of our service done there. Unless the dealership starts hiring rude, incompetent employees, I don't anticipate going anywhere else.

Flame

12 de nov. de 2011

Vehicle taken in for a regularly scheduled oil change and service discovered the water pump needed to be replaced. My husband and I were given a vehicle for a loan to run errands (as we did not expect to be taking 3 hours of our time in town for that repair!) and the dealership got the repair done the same day. Outstanding service and attention to us, the customers.

Shell

11 de nov. de 2011

Great car and great deal! Excellent customer service!

Grandma

6 de nov. de 2011

My son and I were both very happy with the sevice of the salesman, friendliness of everyone around and willingness to find me the vehicle I wanted.

Shade Tree

5 de nov. de 2011

I had my oil change and tire rotation completed at Anderson Weber in Dbq and was very happy with the service from everyone from the person who opened to garage door to the payment I made. Everyone is always so polite and happy. We travel to Dbq to complete our service work because of the great service, and relaxing waiting room they have.

My Toy

3 de nov. de 2011

I appreciate the detail and guideance by the salesperson as I worked through the process of upgrading my vehicle. I did not know what I wanted, Chris was able to figure out by what I did not want the perfect options for me.

Totoya Lovers

31 de oct. de 2011

We had a fabulous car buying experience with our salesperson Russ Webber. He was very professional, knowledgeable, efficient and personable. He answered e-mails promptly with direct answers to our inquiries. He helped us set up the bluetooth phone and many other helpful extras. It was a wonderful experience. Everyone at the dealer were friendly, and helpful. Thanks!! Susanne and Tom Henson Marion, IA Definately worth the drive!

Jeffro

29 de oct. de 2011

We were taken care of, in a very prompt manor, and happy witht he results.

molly

23 de oct. de 2011

I go to alot of dealers for service work and parts as we are a used car deaership. AW is top notch in every aspect. From the friendliness and professionalism of all the staff to the comfortable waiting room with Starbucks coffee! This shows AW cares about their customers as well as takes care of their employess. Their customer service can't be beat!

Happy 4Runner Owner

22 de ago. de 2011

This dealership makes the regular maintenance process painless. You get a detailed description of items that need to be performed when scheduling the appointment as well as an estimate for each. The staff is always very professional and a pleasure to deal with.

Charlie

5 de ago. de 2011

This dealership is in the top of its class in providing prompt, complete and reasonably priced repair and service. Their staff, especially Steve in Service, explain what the vehicle needs and they do not add unnecessary items. A great bargain. And Russ Weber is a fair auto dealer, always helpful.

Toyota lover forever

2 de ago. de 2011

I have returned again and again to this dealership because of the respect, the care, and the overall quality of service they provide. I always feel well cared for when I leave rather than feeling like I was taken advantage of from some of my local dealers. I drive from Milwaukee to Dubuque, Iowa to give them my business because they are this good.

SilverFox

30 de jul. de 2011

I cannot overstate the excellent service I received when obtaining my recent oil change, etc. The care taken to be sure all was done quickly, efficiently and in a quality manner was the best. I urge all involved to get a raise! I will recommend this dealership/service center to anyone who may ask. Thanks to all!

schaefer

29 de jul. de 2011

The dealer replaced a high beam headlight on one side and a low beam headlight on the other side, which was quite a process involving removing the bumper because of the high voltage lights. They arranged for the manufacturer to pay 90% of the cost, and they completed the repair in the time that they had suggested that it would take.

not car smart

27 de jul. de 2011

The time we waited was very short and the service was great. No questions left unanswered

hybrid

6 de jul. de 2011

I always get my oiled changed here. I have purchased two prius from them and am completely satisfied with their service.

Bushels

21 de jun. de 2011

I was scheduled for an oil change, but the dealership (Service employees) keep me informed about other issues that may arise. I appreciate the heads up on other things that will keep my car running well past the 110,000 miles I currently have one it!

long time customer

9 de jun. de 2011

We always return for our service needs. After explaining our the service needed, we are asked if we need a ride anywhere or our pointed to the very nice customer waiting area. We are also advised of any future service points. Great technicians and wonderful service, we'll continue to be their customers.

notavailable

7 de jun. de 2011

I went in last Thursday for my regular oil change and they changed my oil and my oil and AC filters. On Sunday morning my husband noticed a large pool of oil under my car. Seems the maintenance person forgot to put in the oil plug. Luckily we were still able to drive the car the 26 miles back to the dealership and they did quickly perform the repair. I now have a mess in my garage and I have lost the trust I had in their maintenance personel. Not sure if I will go back again.

dpjw55

6 de jun. de 2011

I have always received excellent service at Anderson-Weber

Bull Durham

3 de jun. de 2011

Not only did we receive good service faster than we'd been prepared for, but we were pleased some items that could have been duplicated for service were not, since new tires had recently been installed and the brakes had been checked at that time. We were very pleased with the service. Janet

Danno

31 de may. de 2011

Service is always on time. Waiting area is incredible, comfortable, internet. John in service called me with estimate, and car was done on time. I highly recommend the entire organization to anyone looking for new, used or service. I purchased a used car out of town, and brought it to the service shop for completing the work. I had a choice on which dealer to go to in town for warranty work, but I chose Andersen Weber due to my past positive experiences. Thanks

lonsat

28 de may. de 2011

While my vehicle was being serviced I sat and read an enjoyable book while drinking a complimentary cup of coffee. The service was routine and no additional problems complicated the process. At the end I thought the cost was a bit staggering for a routine maintenance. I do expect good quality work.

Retired

24 de may. de 2011

Great experience - sales rep very knowlegable on all aspects of the vehicles. Purchased at this dealership 11 years ago & received same attention.

Organist

22 de may. de 2011

AW's customer service personnel treat me (an older woman) with respect and concern. No one ever talks down to me. Conversation is professional and friendly, advice is easily given and always helpful and honest. I appreciate availability of loaner cars when needed. A loaner is offered--I don't have to ask if the service will take over about 90 minutes. I appreciate easy access to the internet on a dealer provided computer, as well as wireless internet readily available for use with my laptop. I am a teacher, and know I can take homework to do during service and repair times. The coffee, tea, and fruit available in the clean and very nice waiting area is appreciated by customers and staff alike. Service often takes a bit shorter than predicted time. AW facilitated the original lease for my car, and the salesman treated me with respect and care, answered all questions, and explained all the paperwork and terms clearly. As a teacher, I appreciated that information and the way it was conveyed.

Jeff Weber

17 de ene. de 2008

My entire experience with the employees of Anderson-Weber was amazing. Very knowledgable and friendly sales staff. Being from a much larger city I was surprised to find out I could get a better deal from a smaller dealer without any pressure or gimicks. Small town midwest values are evident at Anderson-Weber. I will be back when my wife and daughter are ready for new vehicles.