Pamela

12 de abr. de 2016

My experience was superb, I have never liked the car buying process, but my experience with Jim Hardy was professional and courteous.

jpapafinland

12 de abr. de 2016

My husband and I had an incredible experience here! We worked with Jim Hardy, and he made every part of the day fun and relaxing. I would definitely recommend friends and family looking for a new car!

Vickie

12 de abr. de 2016

I am always apprehensive when I purchase a car, but Jim was nice and friendly. He did not try to oversell the vehicle. No pressure. I would buy another car from Jim Hardy.

Teresa

12 de abr. de 2016

Jim Hardy was a great salesperson. He worked great with us on % and monthly payment.

Kelly

12 de abr. de 2016

Excellent shopping experience A++++ by Jim Hardy!!!!

Jim

12 de abr. de 2016

Jim was friendly and courteous, he was very knowledgeable about the Audi world that we were interested in. Everyone in the facility was friendly.

Reita

12 de abr. de 2016

Jim Hardy has been a DREAM to work with! He was super helpful, listened to what I wanted vs what I needed, and made my payments affordable. I am PUMPED to be in my new Audi!

Vanessa

12 de abr. de 2016

Jim Hardy was a pleasure to work with. He was knowledgeable and helpful. He made the buying process enjoyable.

Michelle

30 de mar. de 2016

This has been a great experience. Jeannie is the BEST!!! Go see her NOW!!!

Lanis

23 de mar. de 2016

I was extremely pleased with my experience purchasing my first Audi. The dealership was state of the art and the friendly staff made it such an easy purchase. I would highly recommend this dealership and its friendly staff to anyone who is interested in a high line import like myself. My salesman Aaron was a pleasure to work with and he was very knowledgable.

James

15 de mar. de 2016

Easiest car buying experience I have ever had. I would recommend this place to anyone buying a luxury vehicle. Our salesman Aaron wasn't too pushy and made our experience very easy.

Sabrina

14 de mar. de 2016

Customer Service was very outstanding, Clayton made the process very simple.

Roll Tidelle

14 de mar. de 2016

Clayton was exceptional when I came in to inquire about the new Q7. If I were in the market to buy a new car I'd definately buy from Clayton.

Leslie

14 de mar. de 2016

I worked with Clayton and he is the best Audi rep ever. I would come to him every time.

Richard

14 de mar. de 2016

Pleasure to work with Jim at Audi: with a trade in purchase. Moving to the new building has made the service even more enjoyable.

Susie

11 de mar. de 2016

My husband & I recently bought a Q5 from Audi Birmingham. It was an all around pleasant experience. Our sales rep, Aaron Hawk, was very professional, knowledgeable, and very customer service oriented. We have had a few questions since the purchase and Aaron has always promptly called us back and answered all questions. I would definitely recommend buying a vehicle from Audi Birmingham and especially Aaron Hawk.

Lkl1216

1 de mar. de 2016

I bought a car for the first time over the weekend and it was a great experience. The employees I worked with were very helpful throughout the process! I know where I'll be buying all cars in the future!

Lmmuzquiz

22 de dic. de 2015

Top-notch customer service and professionalism! No-nonsense and dedicated to making me, a new customer, 100% satisfied! Jonathan Harris was, and continues to be, an exceptional sales consultant. He, and the service dept team, helped me with some big decisions and I couldn't be happier! I drive a lot between GA and AL so I'm very relieved to be driving a new, reliable, sporty and comfortable SQ5! Thanks so much to Jonathan and the rest of the team!

Walt187

14 de dic. de 2015

My salesman was awesome!!!! The rest of the customer service was less than satisfactory, I hope that I can re-establish the confidence that I should have with a company that I have made such a large purchase with. It may not be nothing to Tom Williams but it was a significant purchase for me, once again my salesman was awesome!!!!!

777Pilot

22 de nov. de 2015

Don't normally do reviews but these folks did me right. Purchased a used Toyota with just the photos and the integrity of Steve Huett and it was an excellent transaction. Car was as advertised and it has been everything we had hoped for. I don't normally make large purchases without a direct eyeball on the item but this was all done over the phone--including the shipping to another state. Again Steve Huett is a man of his word and served us well.

cmann3

8 de oct. de 2015

My wife and I just took delivery on our new Audi that we had ordered. I cannot comment enough on our sales adviser Steve Colter. When we first looked at new cars he was well informed of the differences between the different trim line and engines of the vehicles we were looking it. Steve was able to place our order, correct one tiny error in the order system before production and kept us informed of the progress from start to finish. Jordan the finance manager, sat down with us and went through all the details of the purchase as well as additional services such as Audi Care, etc that we could add on. Upon delivery of our car, Steve greeted us as we walked up to the door, had the car ready for a test drive and made sure we were acquainted with all the bells and whistles before we left the lot. Overall a very pleasant experience and I will certainly use Tom Williams Audi and Steve again without hesitation.

francois

28 de sep. de 2015

I was very satisfied with my experience with Tom Williams. Ask for the Sales Professional: Steve Huett, he's really great, knowledgable, professional and friendly.

jthart

10 de sep. de 2015

My wife and I purchased a used BMW from Tom Williams Audi/Porsche. During our test drive we noticed the driver side mirror would not move, and upon deciding to purchase the paperwork included repairing the motor. While the repairs were performed satisfactorily, it took almost a week and a half of going back and forth (the reasons we were given were that the wrong part came in first, then an additional part was needed, then some other part was actually needed, etc.). The day after we took possession of the vehicle, the service engine light came on. At first it seemed like it could have been a loose gas cap, so I replaced the cap and the service engine light went off. After a couple of days, however, the light came back on. This time I took the vehicle to an independent shop and had it diagnosed. The VANOS solenoids had to be replaced and new oil filter installed and additional oil change performed. This ran just shy of $600. Within a couple of days of taking delivery we also discovered the trim around the front windshield has become dry rotted. Pricing parts to replace these pieces myself, I'm looking at just under $350. To be fair, I should have thought to inspect these pieces during the test drive, it just did not occur to me to do so. I'll chalk that one up to lessons learned. Finally, we are now going on having the vehicle for three weeks, and it still has not been detailed properly as promised. It was vacuumed and wiped down (maybe even with a damp rag, but was not detailed as promised). To make a long story short, while I was initially quite pleased with the salesman's honesty and candor, or at least the impression of such, the follow-through and subsequent issues without assistance mean that I cannot recommend Tom Williams as a dealership to do business with. Words of advice: take the time to truly inspect any used vehicle you may be interested in purchasing from Tom Williams, and I would highly recommend not accepting their word on any service performed without verifying as much as possible with an independent shop. In the end, we are content with our purchase only because of the low mileage and planned longevity of the vehicle we chose to purchase, but definitely not happy with the issues we've already experienced and the complete lack of prompt service and follow-through we've experienced.

happy driver

7 de sep. de 2015

I found the exact car that I was looking for and now drive a new Porsche Cayman. I looks good,sounds good and drives like a dream. Wow ! Thanks Steve Colter and team at Tom Williams. Dave

susanp

4 de sep. de 2015

We had a very good experience at Tom Williams Audi. Our search was open minded and we had done a bit of research on the internet. So we knew the product was top rated. What made the difference for us was the professionalism of the staff. Specifically our salesman, Jonathan Harris! I will recommend him to anyone considering a vehicle.

Puffy Chuckles

4 de sep. de 2015

I purchased a used BMW x5 a few days ago. Bernard made my experience so relaxing and pleasurable. He was a delight to do business with. I highly recommend Tom Williams Porsche/Audi to anyone who is looking to purchase a car.

AudiA6Pam

9 de ago. de 2015

Trading my 2007 Audi A6 for a 2016 A6 was so easy. I did most of the work over the phone. My salesman Jonathan Harris stayed after hours to make sure I got my new car cleaned and understood the differences between it an my previous A6. Thanks Jonathan for everything!!!

tarynlegvold

27 de jul. de 2015

Couldn't have had a better experience. Very easy and very quick. everyone is very eager to please. I purchased a certified 2013 Audi A6.

EP

24 de jul. de 2015

Everything was great. They made my feel just like home, and also great experience on test driving. Those guys are really professional; patient and kind.

AmyCWade

7 de jul. de 2015

Spend July 4th with Bernard at Tom Williams Audi. What a great guy to deal with! So knowledgeable and helpful about making our first Audi purchase. Everyone there was so courteous & professional. Highly recommend Tom Williams Porsche/Audi for any of your new car needs.

Sullinsphelan

27 de may. de 2015

I would highly recommend Mark Colvin to anyone looking for a car. He was thorough, friendly and made the process easy. This was the most pleasant car buying experience that I have had in all my years of driving

scott o

1 de may. de 2015

Tom Williams Audi was excellent. Ask for Hannah in sales as she was excellent to work with. They made the process easy and the service is excellent.

cbreaves78

27 de abr. de 2015

I would have to say this was one of the best car buying experiences I have had. The salesman was not a high pressure salesman which made my car buying experience much easier. I would highly recommend Tom Williams and any Audi product to other car buyers

Photon2012

22 de abr. de 2015

I can't say enough good things about the people here. We have done business with their service department for a couple years now and they have always been exceptional. Valerie in the service department is one of the most pleasant and helpful people that I have ever encountered in any business. They consistently bend over backwards to help and accommodate. Our wonderful experience thus far led us to recently purchase our CPO 2012 S4 and it is exceptional. I knew from start to finish that they were trying to inform me so that I could buy the car that I wanted and not trying to sell me what they had on the lot that afternoon. Love you guys.

sjeter

22 de abr. de 2015

I had the best car buying experience of my life with Tom Williams Audi! I have purchased many vehicles in my life, but this was so pleasant and so easy. The people were extremely friendly and courteous. They were on top of everything! They did not pressure me at all into buying something I didn't want. Hannah was so nice. She let me drive every car I wanted to drive and gave me great information about each one. I didn't have to wait for hours to buy the vehicle. They had everything done for me when I came in after work to pick up the car. All I had to do was sign the papers, and the Manager couldn't have been nicer! Hannah also took the time to show me all of the cool features of my new A4 and get everything set up for me while showing me how to do it. Great, GREAT, GREAT EXPERIENCE!!! I will definitely buy from them again! :)

Hester

20 de abr. de 2015

I loved the Team of Tom Williams Audi. I purchased a Q5 from Hannah Griffin and her team at Tom Williams. Everyone made my experience very welcoming and made it the Best car buying experience. I LOVE MY Q5.Thanks to Hannah, Greg, Lily, Michael

YETI Girl

14 de abr. de 2015

We love the Team of Tom Williams Audi. I recently purchased my Audi Q3 from Hannah Griffin and her team at Tom Williams and they took care of every detail with no issue and in a timely manner. It was the best car buying experience.

taintless

31 de mar. de 2015

Jonathan Harris was great to work with! He listened to my needs and understood what was important to me when searching for my perfect A5. I LOVE my new Audi!!

Heather

9 de mar. de 2015

I purchased my Audi Q7 after seeing it online. We worked with Steve as our salesman. He was very knowledgeable and easy to work with. Great experience.

Candi Adair

4 de mar. de 2015

My husband & I have bought many cars over the years. We have never had a car buying experience like the one we experienced yesterday. It was by far as close to perfect as it could get. Hannah Griffin was our salesperson and she went above and beyond our expectations. She took so much time with us. After the sale was complete, she sat in the car with me and basically set everything up, including my phone, iPod, radio stations, seat memory & even programmed my garage door opener. She even went as far as walking me step by step through the navigation system. She wanted to make sure I was 100% comfortable knowing everything about my new car. I highly recommend Hannah and this dealership if you are looking for a new car.

lmasson

24 de ene. de 2015

I had been looking around at buying a new luxury SUV. I had the pleasure of working with Lily Young and Steve Colter. I cannot say enough about how wonderful they have been to work with! Lily made this an extremely easy, enjoyable and stress free experience for me! She was in constant communication, very knowledgeable and a complete pleasure to work with. This has by far been the best experience I have had buying a car. I would, without a doubt recommend this dealership!

ronniewill

12 de dic. de 2014

I've had several Audi's. All of them have been outstanding.You would be hard pressed to fine a finer product in the automotive arena.Not only are the cars top notch,but the whole experience from the time you drive into the dealership,untill you take delivery is first class.Never have I seen a team of professionals, from salespeople ,to management,to service personal that are as dedicated to making your experience as enjoyable and painless as possible.Thanks for making this last purchase a special one for me.I look forward to seeing you again up the road. Ron W.

Robert Brady

21 de nov. de 2014

My new Audi is a joy to drive and makes me look good. Service at the dealership was top notch although the delivery from Audi was over long.

Jtetstone

18 de nov. de 2014

Working with Bernard during the leasing process was a great experience. Beginning to end he thought of everything that could or would be needed to expedite the leasing process. Great experience!

icecoldco

3 de nov. de 2014

Huge thanks to Mike Wilson and his great team at Tom Williams Audi! I drove away in the car I wanted with no complaints or questions, I would buy again.

auditlc15

13 de sep. de 2014

Great experience! Hannah Griffin was knowledgeable, made me feel comfortable, informed and no pressure. I will recommend Tom Williams Audi to our friends and family!

baamscott

16 de ago. de 2014

It was the fist car I have every bought that I did not leave frustrated and wanting to pull my hair out.. I will definitely return.

MHocutt

11 de ago. de 2014

Great group of people here that will make your buying experience one to remember. Michael was a great asset in helping us purchase our car. No pressure and there for the buyer! Give them a shot, you will enjoy your next car buying experience.

Sdavis9398

15 de jul. de 2014

Alonna Payne at Tom Williams sold me two Audi cars and a BMW X 5. She and her team did great work. I would not think about buying from anyone else!!

Troy boy

2 de jul. de 2014

Superb handling of email questions, phone follow up, test drive and closing the deal. Well worth the drive from nashville. Nice inventory and treat you like a repeat customer at a small dealer, would never know part of a mega dealer.

jeff314

5 de jun. de 2014

Tom Williams Audi Porsche gave me a great deal on a 2011 Toyota Camry with only 7,500 miles on it. I did a 500 miles radius search and couldn't find anything that came close to the deal that they offered. I took a big chance by driving 311 miles to purchase a car that I only seen pictures of on the internet and it was everything that they promised. I would definitely buy from them again. The staff was very friendly and down to earth and not like the pushy salesman I'm used to at dealerships. Ask for Mark Colvin when you go here if you want the best deal you ever got on a vehicle.

Paul305

28 de abr. de 2014

This was the first time I purchased a vehicle from a dealership outside of my state. At first, I was a bit apprehensive about making such a large purchase from a dealership that wasn't around the corner from my house; however, the staff at Tom Williams Audi made this experience all the more pleasant and worthwhile. I purchased a 2014 Audi RS7 and drove from Miami, FL to Birmingham to trade in my BMW, all because of the level of service, professionalism and price I received from Jim Hardy, Lee and Greg. From the moment I arrived, I was greeted with a friendly smile and questions of concern regarding my journey. Jim even offered to carry my bags in! Moments following my arrival, Jim immediately processed my trade-in and Lee brought the RS7 around so we can take it for a spin. He was very knowledgeable about the vehicle and walked me through the setup and customization process. We then went for an exhilerating drive on this two-lane stretch of road through the hills with bends and twists in abundance. It was there where I fell in love with the RS7! This entire experience has shed new light on the dread and skepticism associated with buying a car. The people at Tom Williams Audi are working hard to change that perception, and they have succeeded. I highly recommend buying your next luxury vehicle from them and I look forward to doing business with Jim and the gang again, shortly.Paul

cpeek

24 de abr. de 2014

This is the second used car we've purchased from Steve Colter and each time, he and the whole Tom Williams crew matched or exceeded our expectations. The whole experience was extremely pleasant and both times we felt like they were truly working for us to get us the best car and financing possible. We definitely recommend seeing what they have available, whether you are interested in purchasing a new or used vehicle.

2014AudiS5

19 de feb. de 2014

Special thanks to Greg Garrison, and Jordan Whisenhunt. And a very Special thanks to Steve Colter! This was my first visit to Tom Williams Audi, and it was a great experience. Ask for Steve when you go. I drove 170 miles to this dealership to purchase my Audi S5, and it was worth the drive. I cant say anything negative about my buying experience at Tom Williams Audi. I give them a 5 star rating because my experience there wsa great.

cptlsc

18 de feb. de 2014

Although I am not one of the easiest customers Bernard did an excellent job in finding the right Audi for me at the best deal. I would recommend that anyone looking for a new Audi do yourself a favor and contact Bernard.

Klusco

13 de feb. de 2014

Everything required by the representatives of Tom Williams to close the deal was unusual. I arrived to their dealership with a pre approval letter for well above the negotiated price for the vehicle. In past car purchases, I have always completed the paperwork at the dealer at the time of signing for the car purchased. However, Cy requested that I pick up the check at my bank before I came over to get the vehicle. Even though I thought that this was requiring an unusual burden on the purchaser ( which the bank manager agreed with), I stopped by the bank during lunch today (2/13/14). Unfortunately, When I arrived at the bank, representatives of Tom Williams had not faxed the required information for me to get the check or even begin the paperwork. I had even communicated to representatives of Tom Williams that I would be at the bank that day. Tom Williams was lacking in customer service by requesting the unusual step of my picking up the check. A car purchase should not be this difficult in this day and age of technology. I know that the check could have been transferred from my bank to Tom Williams without my taking time out of my busy work schedule. Why would they want to make the car buying experience harder? I have a theory.I do not know if Tom Williams wanted to sale the SUV to another customer at a higher price than I negotiated, but I find it odd that not a single representative called to inquire how they could make this right after my wasted trip to my bank. That is just common courtesy extended to a customer in any business.Sadly the representative from Tom Williams Automotive DID NOT live up to their motto to "treat the needs of each individual customer" or "demonstrate our commitment to excellence!"

mhaydel

26 de ene. de 2014

Bernard Abu-Jody was the best sales representative I have ever worked with! 100% professional and friendly. Was patient and got me the discounts I asked for. Didn't lie to me and gave me a great buying experience! Would recommend him and the dealer to anyone!!!Sales Manager Michael Corley worked along to make the deal close easily. Thanks guys!!

thanhhuy

7 de dic. de 2013

thanks for all the help that steve and the tom williams audi team help us. with all the time and the work you guys done to us. thanks a lot. wish you guys have a great holidays.

rebecca25

14 de nov. de 2013

Steve Colter was our Sales Associate and he took great effort to show us all the features and options on the various models we were interested in. We did not feel rushed in to a buying decision, and it was stressed to us they wanted to make sure we left completely satisfied with our decision.I am now a happy owner of 2014 A4, and loving the drive.

militiades

17 de sep. de 2013

Steve is fantastic. We went to Tom Williams to scout out Audi SUVs and Steve made sure we got a chance to look at everything we considered. We always get the feeling from him that he's trying to take care of us and our needs instead of just selling something. I bought my first car from Steve (Audi A4) and will always think of him as the go-to-guy for others down the road. He works on the Porsche side, so if you're looking for an Audi it's more than worth a trip to the other side of the building.

whocare846

22 de ago. de 2013

I spent about three weeks finding the perfect vehicle. I found it at Tom Williams Audi. The price was excellent and the value was great for the type of vehicle that I ended up purchasing. I called Hannah everyday and she was always friendly and helpful with every step of the process. She worked tirelessly to get me into the vehicle that I wanted and made every effort to ensure that I was happy before, during, and after the sale. I would highly recommend this dealership for their professionalism, value of vehicles and quality of staff.

Giro

19 de ago. de 2013

Salesperson was very kind and friendly, but beware I was lied to a lot. Good thing I did my research online, dealer said I could not purchase a 2014 A4 with just Navigation, but checking the Audi website I was shocked that it is possible to purchase an A4 with just Navigation. If you can take you business somewhere else, it is recommended, don't believe anything the salespeople say. Although on the flip side, the dealership was very clean and had decent snacks (compared to other car dealerships). The paperwork took about 45 minutes to about an hour. Another warning, don't expect to receive any help after you've bought your car from here. I called and called Steve at least 3-4 times after I bought the car, and have yet to receive a reply. Good price on the car though, got it below Truecar, and the Audi MSRP.

jsnscarborough

15 de may. de 2013

I recently made a used car purchase over the internet from Tom Williams Porsche Audi. I was very skeptical at first about buying a car online, but it ended up being an easy and painless experience, which is why I'm taking the time to post this review. My salesman, Michael Corley was friendly and easy to deal with. I've been searching for a few weeks and I know I got an excellent price for my purchase and I didn't even need to haggle. I'll definitely be returning for my next purchase and recommending Tom William and Michael Corley to all of my family, friends, and anyone else who's in the market.Sincerely,Jason S.

Syded70

25 de abr. de 2013

My wife and I purchased a used 2009 Audi A4. My wife was alone when she purchased this car and I instructed her to ensure the tires on the vehicle were good. Mark Colvin told her that they would not put any vehicle on the lot that had 50% or less tire life and this vehicle's tires were in good shape. My wife took the word of this salesman and drove the vehicle off the lot. Once she arrived home I investigated the tires and found them to be in poor condition. Also, the vehicle's alignment is clearly off and the car shakes at interstate speeds. We have taken the vehicle to two different certified tire service centers and both places said they are in bad condition. In addition to this problem, they lost one of super expensive keys and gave us an owner's manual to an Audi TT. They did correct the last two problems. Ironically, while we were at their own service department a mere 2-3 weeks later getting our new key programmed, they provided a free multi-point inspection and they stated that the tires needed immediate replacement. We attempted to contact the general manager Chris Cull regarding this matter and he will not speak to me concerning this problem. Although, we love the car, this dealership will not be receiving any of our future business. If you do use this dealership I would inspect the product thoroughly and with a bit of knowledge because your ignorance may become their upper hand.

msdoodlebugg

22 de abr. de 2013

We were using USAA auto buying service to location a dealership near us. The information on the exact car we wanted was sent to Tom Williams because the dealership was a True Car Pricing dealership. Shortly after submitting the information I received a call from Hannah G. we went over all the information on the car. She said they had the exact car in stock. This was a surprise to me because we had been to Atlanta the week end before looking so I ask her to give me the VIN # on the car. She read off the VIN number. Even though I had their True Car Pricing from USAA I asked her the price. She put the phone on hold then came back and told me someone was test driving the car at the moment. I told her we would drive down the next day but could she email me the price, which she did. After 4-5 driving we were exiting off the interstate to Tom Williams dealership when we received a call from Greg. We had no idea who Greg was but my husband told him we were almost there. When we arrived at Tom Williams we were greeted by Greg. i told him we had been talking to Hannah, thats when he told us Hannah worked for him. He then told us that (Cy) would be bringing the car around in a few minute and directed us inside. Greg then made mention of the color of the car, i told him that is not the car we called about. He then went and pulled the information that was forward to them from USAA. Once he realize it was the wrong color he started back pedaling. He said that he could get the car we wanted. He went in the back and came back with a different price than the price Hannah emailed me(I have the email). We kept trying to get him to explain why the car price was so much more than the price she gave me with the only difference being the color( the charge for the color should have been 495.00) He couldn't explain that, so we kept asking him were was the car they thought we wanted. He could never show us the car. During all this I asked him for the VIN # of the car he said he could get for us. We asked him where was the car located. He told us Kansas, I said thats the same VIN# the saleman in Atlanta said he could get for us. My husband told him we were going for lunch and would come back. During lunch we discuss all the lies we were told in a very short period of time. When we went back to Tom Williams after lunch I told Greg we had many questions he could not answer: 1- where is the car? 2- why did the price change? 3- When did he realize they didnt have the car? 4- Did a magic jennie make the car disappear?( we never met or seen Hannah or Cy while we were there so I am guessing the magic jennie got them also). The car he said he could get was not in Kansas, it was in Ft. Lauderdale, Florida area. We drove 4-5 hours on my birthday to get a car that only existed in their minds. If you are considering Tom Williams..Run the other way, unless you enjoy lies and a little bait and switch.

countryboyandthenurse

25 de ene. de 2013

All I can say is WOW.. We dealt with Cy on internet sales . The men from this dealership are EVIDENTLY rewarded for bad behavior and when I called for a Gm well all I got was a TOOL. We had agreed on price with CY and he kept changing the terms . We live 4 hrs from dealership and asked for a Buyers Order but Cy said he would not give us one . He wanted a 2k dep but refused to give us something binding us to the SUV we had wanted to buy.. All I say to anyone even thinking about going to this dealer is to RUN. When you have a Sales Person( CY) tell you just because you drive a Linclon Truck doesn't mean we want to sellto you and we choose whom we sell to.. No surprise though this place is owned by Sonic Automotive which has horrible reviews on everything from Service to how they treat their customers. I complained to the GMS > Lowell . He didn't even call us back... Ridiculious..

Bamasurgeon

12 de dic. de 2012

I visited the dealership with my mother who has her heart set on an Audi Q7. We entered the dealership and had to search for someone to help us. They did not have a Q7 and the salesman told us that we could check back at the end of the month when they might have one... He didn't seem interested.We walked over Porsche part of the dealership to look at a Cayenne, since it is in the same class as her 2011 BMW X5. The greeter ignored us, and was somewhat rude when approached. He asked if we needed help. A few minutes later, they finally found a salesman; the same guy from the Audi side. I had to be a bit pushy to get him to show us the car I was interested in. He did not offer a test drive, but was kind enough to point out that the cheaper versions were around the corner.My family has bought 3 vehicles from the BMW dealership and 1 from the Landrover dealership which are part of the same group, but will not be buying a vehicle here. Their website states that they are enthusiastic about selling Audi's; the only thing they were enthusiastic about during our visit was getting us out of the dealership. We obliged.

olivine28

27 de nov. de 2012

I went to Tom Williams Audi to purchase an S5. I was there with my mother and we walked the lot for quite some time looking at vehicles and no one came out to greet us or ask if we needed any help. That left me with a very bad impression of this dealership. As a luxury car buyer and someone who has friends who purchase luxury vehicles I would never recommend this dealership to them.As far as I'm concerned, they lost my business and possibly future business from potential buyers. Good luck with such lousy customer service. Your company needs to start from the drawing board and learn how to treat customers with the respect that you would want.I ended up going to Atlanta and had an excellent experience. I will not be bringing my new S5 to Tom Williams Audi for service. I'll drive to Montgomery if I need service.

carmstrong

7 de ago. de 2012

After speaking with Lee Goodson on the phone I visited the dealership and was greeted by Michael Corley. The service was very good and within three hours I was driving away in my new vehicle. I would recommend Tom Williams for future car purchases.

KelseyJ

26 de abr. de 2012

I was looking for a used vehicle. Alonna locate several vehicles I "thought" I wanted. After much indecision on my part, Alonna took the time to help me sort through what I wanted in a vehicle and the best fit. Still undecided, she called me one day and said she had located the perfect match for me. I went to the dealership, test drove the vehicle, we went through it - going over all the items on my checklist and it was a fit. When I picked the vehicle up, it was clean and Alonna made sure every detail was in place. While I was at the dealership, the staff was always friendly and professional. I have since been back to the dealership for servicing and have not been disappointed in the way I have been treated or the work done on my vehicle.

robincamille

26 de abr. de 2012

I was recently, searching for a higher end - used vehicle and decided to visit Tom Williams Porsche Audi. I was immediately greeted by Lee, a salesman who was friendly and very helpful. Even though I wasn't looking to purchase "new" just yet, he still spent time with me and patiently answered my novice type questions. Even though I am not ready to purchase a new Audi at this time, I will most definitely be buying it from this dealership when I do!

swaid0726

26 de abr. de 2012

The sales staff and the management were extremely friendly and helpful. We got exactly what we were looking for in a vehicle in the price range we wanted. The complete experience in purchasing our Audi was pleasant from beginning to end. I would definately recommend this dealership to anyone in the market for a new or used car.

ternst

26 de abr. de 2012

People and facilities are wonderful and very easy to deal with in all aspects of the car buying experience. Will be a loyal customer going forward

Feb2204

26 de abr. de 2012

I purchased an audi years ago from this dealership & was very happy w/ the professional and friendly service. My husband and I have purchased 2 more automobiles in the last few years from Jim Kadziolka and his staff. We have a teenager turning 16 yrs old soon, so we'll be back to Jim soon!

lorik524

25 de abr. de 2012

Excellant service, always provide a car to use, always ready when promised.All the people are friendly. loaner cars are very clean.I have been going there for years. this is my second Porsche

Panamera

25 de abr. de 2012

I have purchased a dozen cars from Lowell, Lee and Jim over the years. They continually put up with my demands and come through for me time after time. Richard does a fantastic job in the service department as well. I have no problem recommending these guys as they are world class.

KBunhappy

28 de dic. de 2011

Took 2003 Audi A6 Quattro in for service to have timing belt changed. They had provided an estimate of $1865 over the phone. I confirmed this with the Service Manager. Later that morning received a call that they had discovered that the harmonic balancer was falling apart and had damaged the cover and the car would not be drivable unless these were replaced. Estimated cost was additional $535 for parts with no additional labor. Parts were not in stock and would have to be ordered and it would be two additional days before the car would be ready. There were no prior symptoms of this problem and you would think that if the problem was bad enough to damage the cover there would be some noise or other indication that there was a problem. However, I will give them the benefit of the doubt and assume this was a legitimate problem. My main complaint is the overall customer service. When they called to tell me car was ready, they provided me a final cost that was $100+ over the previous estimates. Even worse, when I arrived to pick up the car the "real" final cost was even higher ($2600) which was $200 over the estimates. No one could explain why the final cost was higher. How could they not know the real cost when they called to tell me the car was ready? Also, you can never get anybody to answer the phone when you call the Service Department. It always goes to voice mail and you have to wait for someone to call you back. Not the kind of service I would expect from an "upscale" auto dealership (or any auto service provider for that matter).

KamdenSully87

13 de may. de 2011

I came home on leave to purchase a pre-owned A4, I'm currently stationed at Robins AFB in middle georgia. First off the salesperson had very little knowledge of the vehicle she was trying to sell. The vehicle that I ended up purchasing was delivered dirty inside/out, with 1/4 of a tank of gas, repairs promised in my buyers contract were half done, they gave me my trade in vehicle as a loaner car while they allegedly serviced the the A4 I purchased. I had to ask my salesperson to clean the car after 4days and 3trips to the dealership. Worst of all after only owning my A4 for less than 3weeks the alternator goes bad. I purchased a 2008 Certified pre-owned A4 Quattro, now I have to ask myself how does a vehicle that was certified by a certified Audi mechanic is sold with a defective alternator and squeaky brakes pass an 300 point audi inspection with those issues? Finally when I call back to the dealership about my issues the only thing she seemed to be concerned about was the low rating I submitted on a survey about my experience with their dealership. Audi's are great driving machines, however if you are in the birmingham area and are lookin to buy an Audi I would strongly suggest you take you business elsewhere.

myjay

9 de mar. de 2010

I used this dealer before for a 2007 A4 and was looking to purchase a 2009 Q5. They would not meet my trade in price on the A4 or willing to order or get the Q5 I was looking for. They wanted to sell me what was on the lot and I did not want what was on their lot, so I went on a search for my own car and found it at the price and terms I wanted over the internet at a dealer 100 miles away. Needless to say they had a firm buyer and I walked away to a dealer in Montgomery. I only use this dealer for factory serice and they are always slow on that and have never called me when my car is ready. They are only used for service, because they are close to my house. I must say I get better service on my Ford than my Audi, but I do love my Q5.

easyduc

12 de sep. de 2004

I took my A6 quattro in for service and when finished, I found greasey hand prints on the armrest of door and console. I pointed this out to them and they gladly cleaned them. However after driving sixty miles home, I smelled burnt oil after opening the door. So I raised the hood to have a look and to my shock I saw the oil cap missing and oil covering the engine compartment. I also found an eight inch long gash in the drivers door paint that was not obvious in the shade at the dealership when the car was given back to me. I called the service manager to voice my discuss with them and he was very apologetic and offered to send me oil, a new cap and a free car detail on my next visit! Why would my new car need a detailed just after the first oil change? Also he had no concern for the engine after the loss of oil.<br>On another visit (same car) for a recall, I was given a rental car from Enterprise, my car had been placed in a storage area and forgotten about for a month! I finally called them to inquire about the delay and was told they had norecard of my car being written up for service and I had to prove it to them by the Enterprise records via a phone call.<br>So the next call from them is to tell me that they could not find my car! So I politely tell them that I will report it stolen to the Jefferson County Sheriffs Dept. if I didn't hear fom them in two hours.<br>They found the car in a storage lot, dirty, would have it finished in two days with a detail job and I could pick it up. <br>Well they lied, it was still dirty, I got charged on my credit card for the rental and they refused to pay up until my lawyer got involved.<br>I'll never go back........