wmishak404

19 de nov. de 2014

When I walked in the dealership, everyone was really friendly. The timing for the service is punctual and my car had no problems when the serviced it. They were also really courteous to other customers as they wait to get their car serviced.Experience was overall amazing.

Volkswagaon

14 de may. de 2014

Jody as the manager is great, she got me on the road while my car needed repair. She informs me of the situation and provides me with knowledge I need to make decisions. Infroms me of the possible charges. Then I am back on the road.

LSidney

3 de may. de 2014

I had my Audi Q5 in for Inspection/Emissions and detailing. The service department kept me informed of the progress and returned a very clean, newly inspected vehicle to me at an incredibly reasonable price.

wgoss2211

30 de abr. de 2014

My recent experience at your dealership was exceptional! The service department was expedient and thorough in handling my vehicle's current maintenance issues. Mr. Herzing was courteous, accommodating and very informative as to my vehicle's current condition as well as to future maintenance issues. Thank you for providing outstanding customer service.

resummers

10 de abr. de 2014

Jody is great to work with My car had the 30 Day Inspection and the Scotch Guard application. The service did not take long and after some mild corrections the car was complete and looked brand new. The individuals that worked on my 2014 Passat should be rewarded. Thanks, Ron Summers

KaseyStar

8 de abr. de 2014

I purchased my car from here in 2012 and have always had a really good experience each time I go in. They are very accomodating and helpful and very friendly.

jgregg9847

13 de mar. de 2014

Catrina Stevens was amazing!! When things did not go as planned she was able to help me get everything done. She was pleasant to work with and also easy to reach.

rlutz

24 de feb. de 2014

My experience with your service team was very good. Catrina was excellent. She took the time to fully explain all the work and costs and I really appreciated that. I also appreciated the use of a loaner car for the time my vehicle was at your shop. The one thing I would mention is my car was returned with a completely empty tank. When I dropped it off, it had at least a 1/4 tank of fuel or more. I mention this because I know you ask your customers to return their loaner cars with a full tank of gas. As a courtesy to your customers, it might be a good policy to return their car with at least as much fuel as it came in with.I have owned this car (Audi A4) for 10 years. My only complaint is the cost for maintenance of the vehicle. Repairs/parts over the life of the car (not just this specific incident) have been substantially more expensive than other cars I have owned. Add to that premium oil, gas, coolant, etc. over the years and the costs really add up. I expected that to some degree when I purchased the Audi, but I have to say it will be a significant factor in my next purchase. I realize that reflects more on the brand than on your service team. Again my experience with your staff was very positive.

tammygallagher

23 de feb. de 2014

The service given was on time. The personnel was very courteous and prompt in their dealings. The waiting area was comfortable, clean and amenities were provided to make the time pass quickly.

tussey631

7 de feb. de 2014

First of all, everyone at the service center was very welcoming and helpful. Because I was having a minor problem with my 1999 Audi A6, Catrina had me speak with Tom, your mechanic. This was so helpful and, I believe, put us on the right path to solving the problem. I also had an oil change and general servicing which was done very professionally. Above all, there is communication between your service people and the customer which is so helpful and much appreciated.

cms324

31 de ene. de 2014

Excellent service / customer service. Quick, easy and efficient. Jodi is very pleasant to work with. I look forward to coming again in the future.by the way, get a window screen for the sun. I feel for the people that work in there. The sun was directly in their eyes and ours in the morning. (Not a bad problem).

InbornGenius

25 de ene. de 2014

I have a flat tire for my Audi A4, and the wheel was broken as well. Basically they got my tire and wheel very fast from Germany, and total cost is about 1000 USD

jsmilnak

23 de ene. de 2014

Excellent customer service. Catrina was excellent and went above and beyond for my service appointment. She provided great customer service and I would highly recommend State College Audi and Catrina.

ericsweet

15 de ene. de 2014

katrina was very courteous and helpful. this was not always the case before she stepped into this position. the previous person behind the desk was not as friendly. katrina has made my experience at Audi more satisfying. Katrina makes you feel welcome and important when you walk through the door. she has definitely made a positive impact for the dealership.

rkskeet

1 de ene. de 2014

I had a bad windshield wiper blade and the service team took me in quickly to address the problem.. The service experience was very positive. My service rep was very professional, pleasant and friendly.. Your facility with the new upgrade is very pleasing.. Good Job!!

scootergibbs

28 de dic. de 2013

Questions were answered, very polite, service was quick and painless. Worth the travel from Altoona. although when windows were done they should have wiped them down to get finger prints off, not a big deal, just filling in the 25 words. We will continue to have your dealership do the service on our car. Thank you

seg10972

14 de nov. de 2013

Working with Phil Marks was a real joy. He will be my salesman for life. He made the buying experience enjoyable and was extremely thorough in every step of the process.

markh1626

17 de oct. de 2013

Trish is very helpful and very thorough. Everything was taken care of as requested. At the last minute I even asked her to check out a small dent in my door to see if it could even be fixed and to let me know and I would have it done later. She had it evaluated and gave me the name and number of the person who does those repairs for the dealership. Great service. I love that my car gets washed too!

sallylynne

16 de oct. de 2013

I brought my Audi on for its 15000 service. From the phone call to set up an appt. until I picked up my car the way I was treated was first rate. The car was cleaned and shining . The estimate of time it would take was correct. They also remember things about you, so they truly get to know you. Great job.

dingyaqi1994

25 de ago. de 2013

The service of buying cars is vey well ,and at the same time, I have bought the auto insurance. In addition, the price is very fair.

Vicki4

18 de ago. de 2013

Everything was done in a timely fashion when I asked for a user car till the work was done one was provided. I have to go back in a week for a new part and they worked around my schedule. Everyone was very helpful and friendly.

ajdelisi

10 de jul. de 2013

I waited for my 55,000 mile service to be performed and the 4-5 hour expected wait time was under 2 hours so I was very pleased to get back on the road to my home in Williamsport which is a 70 mile trip from the dealership.Trisha greeted me with a smile upon arrival and answered my many questions concerning my expected service.

Msullivan21

21 de jun. de 2013

I've been driving my Q5 for 3 years and 100% of my service was performed by this dealership. They definitely create the wow factor with Trisha leading the service department. I've never had a better customer service experience than. Get when dealing with Trisha and this dealership.With 75K miles I considered trading my '10 for a Q5 2013. While my initial visit to the dealership to pursue a possible trade, I was disappointed with my experience. In the end it was nothing more than a bad timing issue. Once I approached the dealership about my concerns they addressed everything, and I mean everything to my satisfaction. Brian Kansala, as the sales manager, did everything possible to make sure my experience not only met but exceeded my expectations. He did just that.I look forward to a contiining relationship with Audi of State College and sharing my experience with friends and colleagues. As a business owner myself, I understand the value of customer service and making the sale a true experience.. Obviously Charles, Jeff, Bbrian, Trisha and heir entire team do as well.Michael Sullivan

fredvon

13 de jun. de 2013

There are several reasons for my giving this dealership my highest rating. The service manager is very friendly and easy to reach. After only one visit she remembered me and knew what car I owned and needed to have serviced. The entire service department operates in a very professional manner. When they promise to have a car ready at a certain time, it is ready, serviced correctly and competently, and clean. Written explanation is usually provided, describing what was done and why. Compared to other dealerships I have done business with, State College Audi is better in every way!

allen7347

7 de abr. de 2013

Purchasing our new Audi Q5 at Audi State College was like a breath of fresh air, both literally and figuratively. It was located in a beautiful rural area surrounded by rolling hills and farmland, and the buying experience was nothing like the high pressure dealerships we are accustomed to in the NY City metro area. My wife had her heart set on a certain color combination (Cuvee Silver/Chestnut leather) that was very hard to find. I discovered Audi State College by searching the internet for the vehicle. They knew how badly she wanted this exact Q5 but quoted a very competitive price nonetheless. The trade-in of our 2007 Hyundai was also part of the deal. We were at their mercy because they had given us an approximate sight unseen value beforehand. Not having physically inspected the car we were afraid they would play games and offer less when we actually showed up at the dealership. Instead, they judged that the car was in excellent condition, and gave us a credit of $500 more! Overall, the staff was professional and cordial. The Showroom Manager Mark and the Business Manager Matt were both great. Our salesman, Devon Feighner, was soft spoken, patient, and had an unbelievable knowledge of the vehicle, especially when it came to the technology features which are amazing but can be overwhelming. First he took time to inspect the Q5 with a fine tooth comb to make sure it was spotless and in perfect condition. Then Devan sat next to my wife and went through all the controls and features. He answered every question of hers with calmness and with answers that were easy to understand. Devan even invited us to call him anytime in the future and he would be happy to explain anything again. Highly recommended. Our whole experience was so pleasant that we are convinced that the long ride to Audi State College was well worth it. We had no service issues, but the concerned and trustworthy character of the dealership gives us no reason to believe their service would be otherwise.

Amkmeco

20 de ago. de 2012

I used to go to Fiore dealership in Holidaysburg PA but since they treated my friend and my old neighbor in an unpleasant way, I switched to the guys at state college. In my opinion, they are much better than those non-trustable guys at Fiore especially after they got a new building for Audi with a spectacular showroom that makes you feel you are in a true dealership. Though I had some issues with them not fixing some of my problems from the first time, but overall experience is good. Also if you are looking to get a god deal on Audi, Volvo, or VW go to these guys at state college and they will never let you down.