Angry Customer

23 de oct. de 2016

First impression, they say last longer. Trust is one of the qualities of a good business, and so far a decision by one of the managers in this dealership has shown to me that they can be trusted, or one of the decision makers cannot be. I ordered a car through this dealership,(a privilege I gave them- I could have done European delivery through another dealership) waited for three months and finally got told that the vehicle has been sold. Maybe I will write another review later along the line, but I am not convinced, this is dealership to deal with.

Audi West

22 de oct. de 2016

I went to get my oil changed 2 weeks ago and paid over $400 for it and today while driving my oil sensor starts beeping and I pulled over to check my oil and my oil was black and the oil was at its minimal. I called and spoke to Gwendlyn who was very rude and told me that the sensor was probably bad and that if I didn't let her speak she'd hang up on me. She was really rude!! Also, come to find out it wasn't a bad sensor because when we poured 2 quarts of oil in it the sensor light went off. I will never come back and will be filing a dispute with my cc company.

Ed S

19 de oct. de 2016

It is always a pleasure to deal with the service folks at West Houston Audi. I've been going there for 10 years for good reason. The folks there know me and always provide me with good advice and guidance. I have always been pleased with their service work - their hospitality is an added plus.

Errol Campbell

19 de oct. de 2016

My service/repair was organized and handled by Jon with excellent service as always.

Liubomir Bonev

19 de oct. de 2016

Thank you Gents.It was good and fast service. Keep it up all the time.

Gayle Drucker

12 de oct. de 2016

It was a very good experience. The staff is efficient, knowledgeable and friendly.

Gaidra Joseph

7 de oct. de 2016

My first time car buying experience with Audi West (Mr. Granger and Mr. Jamal) was exceptional. I will be a loyal Audi West customer for a long time because of their professional and courteous service provided to me throughout the process in its entirety. Thank you, Audi West for hiring the "right" staff.Gaidra

K D

7 de oct. de 2016

No games straight forward dealership. Worked price over phone and in and out with paperwork.

Steve Guy

6 de oct. de 2016

Very good service. Staff really friendly and helpful. They provided the answers for all my doubts.

Jong Uk Kim

3 de oct. de 2016

It was a great experience to buy my new Q5 with Ahmad. Everything was streamlined and he tried to help everything.

Melissa Frank

29 de sep. de 2016

Ms. J Miller and Mr. Machauer ensured I had the best customer service experience. They checked on me frequently. They kept me informed. About the status of my vehicle. They treated me like I was a family friend. Thanks!

Christopher Byrd

28 de sep. de 2016

We were on a journey to Houston when all of a sudden we were alerted to a service engine soon light. ( in reference to an oil change) We didn't have an appointment but called anyway and to our delight were told to come right in. The job was done quickly and we were soon on our way! THANKS, AUDI WEST!!!!

mattshaver

9 de sep. de 2016

Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered that the work done by Audi West Houston was...well...I'll let you be the judge of what to call the work done by the good people at Audi West Houston. From my latest service report: "left broken bolts", "coolant hose was mounted incorrectly", "engine control module holder was not installed back correctly", "broken bolt to the holder", and "pinch (sic) wires in the harness"Of course, Audi WH claims that because the warranty on that repair had expired, they won't do anything. Nevermind that they were the only ones to ever service the car, and of course it would have never been discovered as long as the one's who did the shoddy work to begin with were the ones checking the vehicle. The car was purchased CPO from them, and they showed me maintenance records that they had been maintaining the car before I bought it.To recap, no one touched the car to do work on it except for Audi West Houston staff either before or after I bought the car until I moved across the country and the new dealer found all the mess AWH left behind.I've been taking my car to a independent shop for the past year and half and they keep finding things that make me wonder how any car that comes out of Audi WH's shop stays on the road. Do yourself a favor, and if you need work done on your Audi, look for a good independent mechanic. Avoid these people at all costs.

Saso Denkovski

27 de ago. de 2016

Buying a new car could be a cumbersome process, but Mr. Mohamed Qureshi handled the entire process like a true professional with great customer care being his ultimate objective. I would recommend this location and Mr. Qureshi to anybody interested in buying a new Audi.

dkdallas

22 de ago. de 2016

I have been going to this dealership for three years to get the same problems with my A7 fixed unsuccessfully

Christina Richmond

20 de ago. de 2016

Kendrick was a polite professional salesman and Britney was as well. They made our buying experience a pleasure. We will definitely purchase our next car from them

Marjoe

20 de ago. de 2016

My sales representative, Shaun Hannon, at Audi West Houston was easy to work with, friendly, and knowledgably with Audi vehicles.

Marjoe

19 de ago. de 2016

My sales representative, Shaun Hannon, at Audi West Houston was easy to work with, friendly, and knowledgably with Audi vehicles. My experience compared to most dealers do not compare.

Raj Grewal

18 de ago. de 2016

Great service and hospitality. 5-Start service overall. I worked with Gaylyn Marks on a Saturday early morning service appointment and I was very impressed how she talked about all that needs to be done. Quick turn around and excellent Wifi connection too which helped me work while I was waiting.

Frank Nordby

18 de ago. de 2016

Good process handled from Houston via Norway as I was on holiday.

Richard

18 de ago. de 2016

Excellent facility with service technicians who are very helpful

Michael Mills

17 de ago. de 2016

Very helpful, easy and quick process. Good interaction at all levels of the process, from initial facility reception through to final delivery.

Demetrius Smith

15 de ago. de 2016

Great service rep that always provide the best and most friendly service everytime

The Wedel's

12 de ago. de 2016

This is the 5th Audi from the same dealership, and we could not be more satisfied. Brand and Dealership loyalty is worth it.

Kent Bigelow

11 de ago. de 2016

Staff was friendly, attentive, and worked toward my goal in this purchase.

Franklin Myers

10 de ago. de 2016

Outstanding job by Erik! Friendly; great follow through; thorough. I'll be back!!

Patricia

9 de ago. de 2016

This is my eighth Audi and I love my S5! Prior to moving to Texas, I lived and purchased my Audi vehicles in New York, Florida, and Switzerland. From my experience, my sales experience with James Watts and Mack Albukhari have been the best worldwide. Thank you Audi West and keep up the great Audi experience.

marsh138

8 de ago. de 2016

Trevor Hanes And Kendrick Benson did an really good job in taken care of me and my with on our Audi A4 purchase. We drove away in the car of our dreams. The dealership was really nice and we were taken care of from start to finish. Everyone we worked we did an good job! Nice!

VT

6 de ago. de 2016

Ray Williams by far made my new car shopping experience comfortable and easy. He is very knowledgeable about the brand and helped me choose the best model for me. I look forward to working with him in the future!

Gabriel O. Slack

3 de ago. de 2016

Audi West Houston was very professional, fair, and transparent. Jorge Narvaez was my sales rep and he did a phenomenal job with my first Audi purchase!

Have Audi Q5

3 de ago. de 2016

Great............People in service are really knowledgeable and friendly especially Eric

Gabriel Slack

2 de ago. de 2016

The dealership was very customer friendly and negotiated fairly.

John Johnson Jr

1 de ago. de 2016

Very pleased with my appointment and Chen. Beautiful new dealership!

Rodrigo Correa

30 de jul. de 2016

Great sales person, no pushing and felt no pressure during the buying process.I enjoyed very much the excellent customer service and purshasing process.

Howard Chung

30 de jul. de 2016

I was looking to trade in my Mazda and I had my eyes on a 2016 Audi A3. Initially, we couldn't come to terms with a price that I liked. However, salesman Magdy worked tirelessly for me and worked with me and the manager to get the price down to what I was comfortable with! I never felt pressured or forced, the entire team was very pleasant along the whole process. Mark in finance was quick and friendly; I was in and out of there in 20 minutes!! I would certainly recommend this dealership to others, especially Magdy and his great patience.

Tat-shing Lam

29 de jul. de 2016

Brought my Audi Q7 for its 15K mile service. Everything was great especially in their new facility

Susan Hargrove

29 de jul. de 2016

Always professional and friendly. Took the time to explain in detail the work that was performed on the car to me as well as to my husband over the phone. Would I recommend them, I already have. Keep up the great work!

Di

26 de jul. de 2016

Good piece but not happy it has not warranty. I love the car but it has already light coming out saying CHECK and it's been with me just got a week. Scare to go to a mechanic now ?. No much money left.

Sarah

21 de jul. de 2016

What a fantastic new service center and customer support. Very helpful staff with a state-of-arts facility design. Very well done!

Hannah Harrell

21 de jul. de 2016

Everything was perfect My car was serviced in a timely manner

Maria Carlson

15 de jul. de 2016

I purchased a pre-owned Audi 5 that had a mechanical failure in the first two weeks. Within 24 hours of dropping off my vehicle, it was repaired and returned to me. I couldn't be happier with the level of customer service or immediate turn around time that I received.

Geoffrey Chan

12 de jul. de 2016

Greetings Mr General Manager, Unfortunately, my earlier call did not reach you. I left you a VM.I am writing to see if you can review the matter and Credit my account for $447.88Reason? On 5/23, I bought my A8 in for couple issues - Lane Assist and ACC unavailable. After an hour, service rap advised me the cause was with non OE windshield and need re-calibrate which is $447.88 I authorized it. Few hours later, I asked for update. Servcie Rep stepped away and John was kind enough to assist me. He told me re-calibration does not work with no OE windshield but ACC is working and LA does not work.. Service Rep came back later, she told me both LA and ACC are not working and need OE windshield in order for calibration to work. . She suggested to replace the windshield and it is in stock. But, I questioned her stating John told me ACC is working. She stepped away and came back and stating that the camera is not working...etc.At that point, I have no confident in her and would not authorize any more work and asked for invoice. When I saw the invoice and asked I am being charged $447.88 while problem is not fixed? But, she insisted that the way it is. So, I decided to take up the issue later (cause I need to get back to work and I've been at AW from 7 AM - 1 PM).My issue is Service Rep SHOULD TOLD ME RE-CALIBRATION MAY NOT WORK WITH NON-OE WINDSHIELD AND I WILL PAY FOR THE SERVICE RENDERED!! IF SHE TOLD ME, I WOULD HAVE NOT AUTHORIZE THE WORK AND DISCUSS OTHER OPTIONS. (the fact is both Lane Assist and ACC were working until both failed couple weeks ago?? )Then, I consulted the matter with Service manger on 5/25. He told me he will contact me asap to set up appointment to replace OE windshield and agreed my request for FREE re-calibration. Mr. GM it's been 3 business days (or 7 days) and I haven't had any update from your Service manager or Serv rep..At this point, I have on confident with with Audi West to fix my problem. Hence, please kindly consider my request to re-reimburse me the $447.88 Regards, Follow is he e-mail I sent Audi West GM after second visit .Mr, GM, ,I wish I didn't have to write this.but I was compelled to giving the unpleasant experiences I had. Another Service manger responded the earlier e-mail I sent to you. He promised he will do it right if i give Audi West another chance....so I did.Unfortunately, it didn't.Issue ONE:I bought the car in on Monday to replace windshield and re-calibration - it should be 1 day's work but it wasn't done until Wednesday. Issue Two,when I was in your shop last time, Gaylyn told me windshield is $700 and installation labor is $150. But, windshield on invoice is $922 ( Audit Central cost is $750). It's perplexing. Issue Three, Mike promise he will delivery to car to my house yesterday, it didn't happen. I have no issue picking up the car myself but - a promise is a promise.Issue Four, After I pick up my car, I found radio, Navigation, Phone, entertainment and manual button on steering wheel is not working. (Invoice claim $69 worth of multi-point inspection is free - how did Audi West missed all these issues? Was that just a line to make Audi West looks good?But, to Service manger's credit, he did honor his two promises (1) to waive re-calibration and (2) apply re-calibration dollars of previous visit to the cost of windshield, but I have to ASK for second item. Otherwise, Audi West will charge me full price on the Windshield. But, still I firmly belief your company over charge me on the windshield. As a professional myself, I found my experience with a supposedly professional Audi West appalling.Regards,

Kevin Mitchell

11 de jul. de 2016

Staff was a pleasure to work with and made this a very pleasant process.

Karla123

9 de jul. de 2016

I walked in and out with the exact car I wanted in under a few hours. Shaun Hannon in sales got me through the whole thing haggle and pressure free. Mark in finance was so fast and efficient at finding me good terms on the loan. Everyone was really friendly and helpful and the new dealership looks great!

Texas Longhorn Mom

7 de jul. de 2016

I recently purchased my first Audi from Audi West and had a great experience with Kendrick Benson. He made car buying quick and painless. I would highly recommend stopping by to see him for your next Audi purchase!

Mike Benjamin

7 de jul. de 2016

asked for information about extended maintenance agreement. was in the dealership for 2 hours before getting minimal information at the last minute.

Sandy

7 de jul. de 2016

Hit a pothole in Houston and came right into have my tire replaced. They took care of me fast and had me on the road again quickly! Great service department!

Linh Dang

7 de jul. de 2016

My husband and I were tremendously impressed by Gaylyn, a Service Representative at Audi West Houston. She helped us obtain our car service in a polite & professional manner of which we appreciated very much. She's definitely a gem in this business.

Lisa Eldridge

4 de jul. de 2016

Just went for inspection this time but everything went smoothly and on time as usual.

LS

4 de jul. de 2016

The Audi A 7 is a unique driving experience. Lexus has been my vehicle of choice for over twenty years. Now, Audi is my forever choice vehicle. The Audi West Houston staff is the best and their facility is "second-to-none." My sales specialist, Amadou, was extremely helpful. He followed up the sale with phone calls to make sure everything was going well. The tech specialist, Krista, and the service consultant, Johzanne, are superb professionals. On a scale of 1-to-10, my overall experience at Audi West Houston is 12! On a side note, my Audi A 7 is "raising eyebrows" everywhere I go. It is a beautiful vehicle and a joy to drive.

A.F Jones

4 de jul. de 2016

Great customer service manager, vey good with taking care of my car. Didn't try to sell me services or parts I didn't need, much appreciated!!

David Chandler

1 de jul. de 2016

I took my car in due to a leak, which ended up being the water pump. The price, $1180, was a little high I thought. After leaving the dealer for lunch I discovered a very loud grinding noise when backing up. I took it back to Audi the next day and they could not duplicate the problem or find anything wrong. The next day, with the problem still occuring I took it back to Audi so they could try to find the problem again. The next day they called me and said that the mechanic had left an old part stuck in the engine which was causing the noise. No apology or compensation was given. I am a little disappointed in a very expensive service being done so sloppily.

Timothy L

30 de jun. de 2016

This was our first service experience since we bought the car from Audi of West Houston . It was 5 Star all the way ...

James Stevens

29 de jun. de 2016

I have been dealing with Audi West Houston for the past 7 years. They have always done a great job. They have moved to their new facility which is fantastic. I really liked the process of the garage doors opening and being able to drive right in to get out of the heat. Also, a big thunderstorm came during the pick-up and we were high and dry inside. I can't wait to buy my 2017 S5 from Audi West Houston.

Gayle Drucker

27 de jun. de 2016

The salesman was efficient, informative, patient, negotiable and answered all my questions. I had e-mailed the dealership the day before about a certain car and they replied in a very timely manner.

Abu yousuf

26 de jun. de 2016

Keep up good work thanks . It was my first visit and had great experiences .

SpiroptimusPrim3

25 de jun. de 2016

I went in to this dealership to check our a few models. I ended up leaving with the car I wanted. Muhammad made the process very easy, with little hassle. I will come back when I am ready for another car.

Russ Oechsel

25 de jun. de 2016

The service was handled well and the parts were ordered for a broken piece on the sunroof shade.

James Thompson

25 de jun. de 2016

My service reps Chien Tsai and Jon Dakus were very helpful in completing my service. I have no complaints.

Jessica Bressler

23 de jun. de 2016

From the salesman to the finance manager, everyone worked so hard on making my purchase happen.

Kimberly Tovar

21 de jun. de 2016

Excellent customer service. Repair completed within a reasonable time frame.

Sarah M.

19 de jun. de 2016

Purchasing my Q5 with Kendrick at Audi West Houston was the best car buying experience I have ever had. Kendrick took the time to learn what we were looking for, showed us multiple options, and worked with us to get the car for a great price. He let us test drive several cars, and even helped me install my daughter's car seat in the back of the Q5 so I could see how it would fit, how the rear AC would feel for her, etc. Kendrick was knowledgeable about every aspect of the vehicles we looked at, and he never pressured us. The whole experience felt like a breath of fresh air after visiting a high-pressure sales, pushy environment at a different dealership the previous day. Kendrick, and everyone at Audi West Houston, made us feel like valued customers, rather than just another number in the sales column. If you're looking for an enjoyable, stress-free car buying experience, I definitely recommend Kendrick and the rest of the Audi West Houston team!

Santiago Pena

17 de jun. de 2016

the service was quite good. Eric Ta -the Service Advisor who took care of me- was excellent

Miguel Castano

17 de jun. de 2016

Very nice experience. All the service staff are very professional and polite. Jon Dakus - the service advisor - did a very good job in offering additional service and keeping me in the loop all the time. Highly recommendable dealership. Congratulations.

Christian Molina

17 de jun. de 2016

Smooth process. As I pulled up my vehicle was ready to go.

Cecil Moon

16 de jun. de 2016

The ease in which the first salesman approach us was appreciated. He answered our questions very professionally and informed us of the variations the cars came in and the configurations. At no time did he pressure us or compare another type car to the Audi. We mentioned we were looking at other type cars and he said if we didn't find what we liked elsewhere, come back by and he would help fine something we like. Base on his attitude and customer interface, we wanted to do business with the Audi organization.

JP

16 de jun. de 2016

Audi Q7. James Watts and his team were very accommodating, attentive, professional. Ther knew their product and made sure we left understanding the process, options, and product very well. James was very accessible, knowledgeable and proactive which delivered an excellent experience in buying our first Audi.

Dennis Kucinskas

14 de jun. de 2016

I have had to bring my A7 in 3 times to get the issues fixed that I first requested. These were simple requests. The problem with the service department is that there is no concern for detail.

Gerald Brobbey

13 de jun. de 2016

It was great. Ta my service advisor was great.. The service was fast and well done

Richard Ward

11 de jun. de 2016

John in service is always great and ensured our car did not leave the service department until the mechanics had solved our problem.

Jenniferolee

6 de jun. de 2016

I shopped for a used Audi Q7 in Austin, Houston, San Antonio and the Valley but found the prices and sales team at Audi West to be most responsive and have the best prices. It was a joy to work with Cory C. From Audi West. I got a beautiful CPO Audi with only 20k miles on it for a great price. The facility is beautiful.

Shaun, Daren

1 de jun. de 2016

We had a great buying experience with Audi West Houston and would highly recommend buying your next car from Shaun. We did a lot of shopping around at other luxury dealerships in the Houston area and none came close to the professionalism and customer service we received at Audi West.

PatAM

30 de may. de 2016

The last visit that i have for maintenance was great. Customer service was and is always good. Personnel are always polite and friendly. The facilities are very clean. Does not have any bad experience since we bought my Audi A6 from the the same dealer but different location. i love my Audi A6 . Thank you.

DJay

27 de may. de 2016

The service department is very helpful and the service advisors are very friendly.

Bardia Jahangiri

26 de may. de 2016

I've been in touch with other Audi dealers too but I sealed the deal at Audi West Houston because they are very professional, friendly and do their best to offer the best rates. And it is the most convenient location for people residing in central Texas (College Station, Bryan, Brenham, etc.)

Boris Makarov

26 de may. de 2016

The service was great and. Very friendly staff. I like the facility, it is very convenient

Holte End Lion

23 de may. de 2016

I am a proud new Audi owner thanks to the excellent service and support provided by the team at Audi West Houston. In particular, James Watts went above and beyond to work with me and find the Audi that met my wish list - from out of state and in just a few days! Krista Grimes did a great job too getting me up to speed with all my new technology, and Mack Albukhari was very helpful in my Audi selection too. Overall this was a great and very enjoyable car buying experience. I look forward to being an Audi owner and a satisfied Audi West Houston customer for many years to come.

Holte End Lion

23 de may. de 2016

I am a proud new Audi owner thanks to the excellent service and support provided by the team at Audi West Houston. In particular, James Watts went above and beyond to work with me and find the Audi that met my wish list - from out of state and in just a few days! Krista Grimes did a great job too getting me up to speed with all my new technology, and Mack Albukhari was very helpful in my Audi selection too. Overall this was a great and very enjoyable car buying experience. I look forward to being an Audi owner and a satisfied Audi West Houston customer for many years to come.

Matthew Taylor

23 de may. de 2016

Excellent communication. Repairs done quickly and professionally

Rowena Mercado

23 de may. de 2016

The best! I came without an appointment because it was my day off and they accomodated me without problems. The new location is nice and spacious and clean...

bdw

23 de may. de 2016

Just an oil change and tire rotation..................................

Ron Chang

23 de may. de 2016

I took my R8 to Audi West for routine maintenance and my service advisor told me that the interior is a bit wet (drove through some high water during recent flooding in Houston). After insurance approved the repairs, I was able to pick up the car in about 5 weeks. When I picked up the car, there were several issues:1. There were about 26 additional miles on the vehicle then when I dropped it off. Audi West says this is normal as they need to take the car out for test drives and normally they have to make sure everything is working and it requires driving extensively. 2. The car had a very odd smell, like that of a hotel room, ie, someone smoked in the room and they sprayed air freshner to mast the smell of the smoke. Again Audi West says this is normal since the car had water damage, they spray air freshner to mask the smell. However, if they replaced all the carpet with new factory replacement unit, why would there be a smell? The smell is still in the car even though I bought my own air freshner and have been spraying for days and it will not go away.3. The ashtray cover was broken. My service advisor was kind enough to offer free replacement immediately when I told him. This was really the only good part of the experience. However, it still means I need to take an extra trip out there to get it installed.4. The car was filthy when they delivered it, they said it sits outside everyday since they don't have room inside. Asked me if I want them to run it through the automated car wash! I told them "No", you have damaged the paint enough already but letting it sit in the sun for 5 weeks. 5. I just happened to have purchased a vehicle and was picking it up on the same day. This was a used 2009 A4. Funny enough, the A4 was perfectly detailed, down to shiny paint, clean interior, shiny rims and tires, making a perfect delivery.

Abhishek Giri

23 de may. de 2016

Good efficient service. Was done in an timely way. Service manager was polite and informative. Car was cleaned well.

Errol Campbell

20 de may. de 2016

Excellent experience even if a little pricey!My rep Jon was excellent, good guy with exceptional customer service.

Zimzebob

19 de may. de 2016

Initially had problems with car refusing to go over 15 mph. After the second time, it was determined that the ECM was the problem. Replacement of the ECM solved the problem.

Robert Charnock

18 de may. de 2016

Excellent service and very well done. I was well taken care of and all my questions and/or requests were answered.

Emmie Schulte

17 de may. de 2016

I highly recommend Audi of West Houston to anyone looking to purchase a new or used vehicle. I was in and out in about 3 hours from start to finish, and everyone was very accommodating and professional. I had a wonderful experience all around.

Nancy Mcintyre

17 de may. de 2016

Outstanding customer service! I take my A-4 for service to no one else.

Grace YBH

17 de may. de 2016

It seemed like one day to the next I had an Audi.... my dream car. However, I applied for the loan online, talked to the salesperson and agreed to the deal over the phone. All I needed to do was test drive it. Got to the dealership after fighting traffic for over an hour and the car was not there. Waited around for an hour and no car. Test drove a car "exactly" like the one I was buying so, I was "sold". Went to pick up MY car the next day and it is not "exactly" like the car I test drove. It does not have navigation and a few other perks. AND it has 1000 miles more than it was advertised and sold to me at. So, there were some character flaws (as with all car sales men/dealerships, I guess) in the deal but, I am still happy with my car and the deal I did get. Manny, the sales guy, did the best he knew how and made my car shopping pleasant.

Pamela Vindett

17 de may. de 2016

The buying experience at Audi West was the best I have ever experienced. From their front desk personnel and sales staff, all the way through to their finance department, they provided excellent customer service. I would highly recommend this dealership to anyone who is considering buying an Audi.

Redfish

16 de may. de 2016

Stopped by Audi of West Houston on our way back from a recommended dealership in Katy. We're from Seabrook, so Audi of West Houston is way out of our way. We stopped just to look, not knowing if Audi was within my budget. My wife and I were shopping for her an SUV. Thankfully, we were introduced to Shawn Echols. Mr. Echols actually listened to what we were looking for. He introduced us to the Q5 and accompanied us on two test drives. Mr. Echols did a fantastic job showcasing all of the Q5's features. After the test drives, Mr. Echols escorted us inside and thoroughly explained price points, financing and rebates available. The whole thing was no pressure. My wife was in love with the Q5. The next day I called Mr. Echols, worked out a great (honest) deal and picked up our new Q5. I would gladly drive from Seabrook again for the experience we received from Shawn Echols.

Barney M

16 de may. de 2016

Worked with Shawn Echols to order and purchase a new Q7. All went smoothly and the communication was constant and timely! Mike Farrell in the Service side is top notch!

Old guy

14 de may. de 2016

My second Audi purchased at Audi West Houston. LaShawn Echols worked with me through the ordering and taking delivery of a 2017 Q7. The experience was flawless with continuous communication. Excellent dealership with excellent personnel- on the Service side Mike Ferrel is tops!

Myra Shireman

14 de may. de 2016

Went back to Audi West Houston for my 15,000 mile service. Staff was extremely helpful and sincere. Even arranged for us a session at Topgolf around the corner while we waited. Had a blast. Would recommend Audi West Houston to all my friends.

EL

10 de may. de 2016

Love the new facility very modern and high tech, the workers were all very kinda and helpfully, was very pleased with the experience

KatyPD

10 de may. de 2016

The dealer recently moved its service center to a much more convenient location for me. It is a nice, clean facility and service is good. Disappointed that the car (Audi A8} gets only 25k miles on a set of tires. Had to replace the tires twice in 50k miles and they are not cheap!. Explanation given is that the tires are low profile and wear quickly. We have two other cars with similar tires and have had much better wear experience with them. Doubt I would get another A8.

AudiQ5

9 de may. de 2016

Very nice new building, friendly and prompt service.

Phyllis Mayo

9 de may. de 2016

Did 25K service on my Q5. They gave me a loaner as I had a few extra things done on my car. Jon in service was very accommodating.

Frances Spencer

9 de may. de 2016

I CAN IN FOR SCHEDULE REPAIR. WAS PROMPTLY RECEIVE BY CUSTOMER SERVICE REP. HE EXPLAIN EVERYTHING TO ME AS MIGHT HAPPEN IF THEY DIDN'T HAVE PART, BUT WITHIN 2 1/2 HOURS. THEY FIND OUT THE PROBLEM AND WAS ABLE TO CORRECT IT INSTANTLY.

Lizette Hernandez

8 de may. de 2016

I am new to Audi and had an amazing experience. EriK Ta my rep was on POINT!

Nwadinma Nwogu

6 de may. de 2016

I took my vehicle in for repairs. The dealership repaired the original problems and took the time to visit and repair other problems with my vehicle. I was really impressed by the service.

Bryony Welsh

5 de may. de 2016

Everything was perfectly satisfactory - once I found my way into the service dept.

Carlos Gonzalez

4 de may. de 2016

The staff is great ask for Bojan or Cory those two guys made the process of purchasing my vehicle very easy

Thomas Stephen

2 de may. de 2016

I called Audi West for 1st 5000 miles services and I was surprised that the operator managed to find a slot for me the next day. On the day, I was greeted by Erik Ta (service Advisor), he was a very nice and friendly person, The waiting room in the new Audi West showroom was very comfortable, I managed to finish some work stuff while waiting. The service was completed around one hour which was what Erik promised. Overall I am happy with the Audi West After Sales Services.

Jim Ling

2 de may. de 2016

They were able to get my car in for repairs the day after the flooding, and were able to get me a loaner car, even though a number of them were damaged in the flood. The repairs were done within a day despite a number of technicians not being able to get to the shop. I was very happy with the service.

Cheri and Gary Stine

28 de abr. de 2016

We planned to buy new, but just bought a Certified Pre-Owned 2016 A6 at Audi West Houston. We love the car and this dealership! Shaun Hannon was our sales specialist, and he communicated with us online and by phone, to make sure we got the car we wanted. The dealership did partially flood before we could purchase the car, and although our car was not in danger, Shaun checked out our final pick from top to bottom, before we even took a test drive. Financing was super easy, and we were able to do so much online and via text/email, to buy the car. Signing the papers went quickly as well. A few days after we brought our car home, we returned to Audi West and met with the tech consultant, Krista. She spent 2 hrs showing us how to work the many safety and technology features of our car. She was so helpful and thorough. Just today, I had a question about service, and Mike took the time to answer all of my questions about the process, over the phone. The staff we dealt with at this dealership, made us feel like they valued us as customers. We feel we bought a great car at a great dealership.

Ricardo Borjas

27 de abr. de 2016

This dealership has always excelled on service quality and doing my first service on my new car was no different.

R. Bossarte

27 de abr. de 2016

I brought my car in for rough idle, to have it checked for water damage from a recent flood, and to get the AC cabin filter replaced. I got a loaner while my car was being worked on. The service was all done quickly and the they washed and vacuumed my car as well as doing a tire shine. I was glad it looked great and ran great when I got my car back. Thanks, Chen.

Jaime Guerrero

27 de abr. de 2016

great service and quick repair. Love my Q7. I will recommend Audi West Houston.

Armando Reid

27 de abr. de 2016

Prompt and polite service from Erik Ta. He called to keep me updated and also called as soon as my vehicle was ready.

Douglas Hargrove

26 de abr. de 2016

Had some warranty repair work performed. Everything went accordingly. And we love the new facility and showroom.Thanks again for taking such good care of us!

Yeny Perez-pulido

26 de abr. de 2016

Great job and service received as part of my Honda care plan.

LUI777

15 de abr. de 2016

"FIRST TIME AUDI PURCHASE""I really appreciate all the professional, courteous, and friendly assistance of the Audi west Staff while purchasing my new 2017 Audi Q7 Quattro vehicle. In particular I have to mention Ray Williams, my salesman, Shaun Hannon, - Audi Brand Specialist, and Mark Sahagun, - Finance Manager. All these persons show an outstanding professionalism and dedication to their work making my buying experience a pleasant one. I really recommend this dealership if you are in the market for an Audi vehicle.Sincerely,Luis W. Rios

Maria Santos

6 de abr. de 2016

Mike Farrel gives us the best attention and customer service ever !!! 0 wasting time !!!

Byron Yordanopoulos

6 de abr. de 2016

I had shown the service person and customer service the small scratches to the right front bumper . I had asked them to take care of the scratches but they did not

Chad

5 de abr. de 2016

Great buying experience. The process was fast and easy

John Walters

31 de mar. de 2016

Shaun Hannon was my brand specialist and from the first time I stepped on the property, he made me feel welcome and as if I was his priority. Very knowledgeable about the line and someone that could speak from experience. The entire process was easy and the willingness to even negotiate a bit with me on the "no haggle" price was appreciated. I will definitely look forward to going back to Audi of West Houston for my next car.

Lily Teo

31 de mar. de 2016

My Husband and I came by to look at a pre-owned vehicle in the lot and not an Audi. The Sales rep James Watts was very polite, not pushy which made us feel nice and comfortable. It took us less than 2 hours to decide the purchase the pre-owned SUV as James was efficient and made us very happy with his service provided! We will sure recommend our friends to him in future. Thank you Audi of West Houston!!

Carla Beverly

21 de mar. de 2016

On March 12, 2016, my father and I visited Audi West Houston. We had the wonderful opportunity to meet an Outstanding Audi Sales Specialist by the name of Mr. James Watts. After introducing himself to us, we explained the reason for our visit and he listened to us and showed us a selection of cars. He was very well spoken, and very knowledgeable of the cars. He was also a pleasure to talk to. Mr. Watts went into great detail about Audi, insuring we knew about some of the history and features to help me make a decision on purchasing the Audi of my choice. His professionalism, attention to detail and enthusiasm were all key factors in helping me make my final decision. His interest in helping me save money on financing should also be noted. I walked out of their dealership happy, excited and with a brand new Audi A3! I would also like to note, the Finance Director, Rene Vereecken, was also a tremendous help. I would highly recommend Audi West Houston.

Leonard Merrell

21 de mar. de 2016

Everything about the experience was excellent. From the moment I drove into the service bay to the completion of my service requirements, I was treated as a special customer. The service manager was attentive and courteous. My loaner car was there quickly and I was on my way to the rest of my morning. The work on the car was completed on time and the car was washed and cleaned before returning to me.

Nam Jo

17 de mar. de 2016

Very customized service and reliable service with accurate appointment. Also a quite easy to access the facilites.

jerry a

9 de mar. de 2016

Worked with George Narvaez at the dealership. George made it painless to buy. In all my years with dealerships, George was the easiest to work with. I highly recommend him. The dealership is only as good as the people they employ. Congratulations to Audi West for having such a competent staff member.

John Honda

25 de feb. de 2016

the service was great the dealership is in a good location so it makes it easy to get in and out,

Tammy

25 de feb. de 2016

I was on my way to purchase a new Lexus, but thought I'd look at the Audis on my way. My first time to an Audi dealership. Carlos Rosales assisted us. We did a test drive, had a lot of questions and ultimately decided on my first Audi. We couldn't have asked for a better guy to help us. Carlos was knowledgeable, courteous, and very accommodating to our needs and requests. There was no pressure to purchase, the once over of our trade in was quick with a number, and it didn't all day to arrive at a mutual deal. I'm very happy that we stopped in!

Khanh Nguyen

24 de feb. de 2016

great costumer service. everyone is my favorite! low on rental cars, but thats okay. great new environment where i can work there comfortably and wait for my car.

Kelly88

23 de feb. de 2016

From day one, Jorge Narvaez, at Audi West Houston was more than helpful with all of my questions! Jorge emailed me back over several days as I searched for an Audi Q5. I never felt pressured and Jorge was always very informative. I highly recommend Audi West Houston and their team.

Macario Cordova

20 de feb. de 2016

Tom in service did a exceptional job getting my vehicle in and out of service and was very pleasant to work. He went far and beyond to take care of me as a customer.

Amit

9 de feb. de 2016

I came to see the new 2017 Q7. I wanted to trade in my 2015 Q7 and upgrade the car. The sales man never gave me a test drive and he was very rude. He seemed not interested in selling the car to me for some reason. Never seen a sales rep like he was

Alberto Montenegro

1 de feb. de 2016

I bought my car at West Audi and service it in the same place. Their new location is nicer and bigger place than the old one, love it. Every time I take my car, they take care of me, love the person that opens the door for you and greets you. Great quality service! My car is spotless when I pick it up.Thanks for taking care of my A6, please keep up with the great work!.Your customer.Alberto

Happy Audi Driver

28 de ene. de 2016

Carlos Rosales was my salesperson. He knows the cars well and can answer all of your questions. He is excited about the cars and that makes it a better experience. He is easygoing and good at his job!

Christina

4 de ene. de 2016

I had been looking at new SUV's for a few weeks at it was time to upgrade. Went I stopped in to Audi West Houston to take a test drive I had NO intention of purchasing that day. I had done my reviews and knew the Q7 was a superior vehicle. Working with Shawn Echols and his great salesmanship led me to purchase the new Q7 that day on the spot. He demonstrated everything and was so willing to work with us to get a deal and a trade in value that we know was fair for both parties. Without his eagerness to assist over and above I more than likely would still me making a decision as to which vehicle to purchase. Everyone as the dealership was very friendly and the new facility in beautiful. I look forward to working with Audi West Houston for years to come.

Steev G

4 de ene. de 2016

We were in the market for a pre-owned Audi Q5. I've always thought car salesmen only cared about their own interests (commissions from sale), and we came in expecting to experience that. But after meeting with Shawn Echols, all that changed. He is an exceptional salesman - professional, zero haggling, not pushy, and will work with you to get you the best bang for your buck. Shawn Echols gave us a great deal on a brand new 2016 Audi Q5 and a fair value on my trade in (2011 BMW 535i). He worked to ensure we got the car we wanted - features/specs, and color (exterior and interior). We felt ZERO buyer remorse. He even sent a text a couple of days later to let us know that he is available for any questions should we have any. I would recommend Audi of West Houston and please ask for SHAWN ECHOLS!

Mr. Citizen

29 de dic. de 2015

I had an AMAZING experience here!!!! Maybe since I was Buying the car right off of the Lot. But I spent no more than 1 1/2 hours in the dealership! It was basically IN AND OUT! I had "Bojan" as my salesman, and he was ABSOLUTELY amazing from START to finish!

Katie335

29 de nov. de 2015

I recently bought at Audi Q5 from Bojan Secerkadic at Audi West Houston. He was extremely helpful in working with me to get a great deal. He made my first car buying experience easy and enjoyable. I would highly recommend Bojan and the Audi West Houston dealership.

Mayra

25 de nov. de 2015

I came by to look at a pre-owned vehicle, its not an Audi, Sales rep Sean was very polite, not pushy which made me feel very comfortable, this place is great and they sure know how to treat their customers with respect and professionalism. Thank you Audi of West Houston!!

Michelle P.

23 de nov. de 2015

I felt well taken care of at this dealership. I loved how there was NO haggling over price and the price was very fair. Jean Vazquez my sales rep was very knowledgeable and helpful with the whole transaction. I will highly recommend this dealership to my friends and family. The Sonic experience was AWESOME!!!!

myTT

2 de nov. de 2015

I purchased my 2016 TT at Audi West Houston where I serviced my 2001 TT for over 6 years. I wanted to remain with the same Audi team of professionals. Picking out the car was an easy task because the Nano Gray color caught my eye when I first spotted it on display. James Watts, Audi Brand Specialist is very knowledgeable and helpful. Working with James made the process painless, efficient and the entire purchasing event very easy.

Karen Hardin

1 de nov. de 2015

Shawn Echols (sales) and Daren Granger (manager) were awesome to work with! No pressure, easy to deal with and more than fair on my trade in (Volvo C70). I definitely recommend Audi West Houston....and ask for SHAWN ECHOLS!

Karen H

1 de nov. de 2015

Shawn Echols (sales) and Daren Granger (manager) were awesome to work with! No pressure, easy to deal with and more than fair on my trade in (Volvo C70). I definitely recommend Audi West Houston....and ask for SHAWN ECHOLS!

Apple123

28 de oct. de 2015

Took car for 45k service. Had an appointment, but waited an hour and half. Car was suppose to be ready on the same day. We went back the next day to pick up the car. Waited more than an hour and half again.

Hanhoonlee

27 de oct. de 2015

Krista Grimes and Ray Williams awesome people! Helpful and knowledgable. After service is also great. Highly recommended to work with this dealership and these people.

FritzSandra

26 de oct. de 2015

My wife wanted an SUV and I suggested we try some of the Luxury or top of the line SUV's. About a month ago we went to Houston (we live about 45 miles west of Houston) to look and drive some SUV's. Our first stop was Audi West. Greg Wales was the first sales person to meet us and we told him we were just looking for now. He understood and for the first time in my 43 years of buying automobiles, he did not pressure us once. We told him we had a Travel Trailer to sell first but we would be back once it sold. We left feeling very at ease. Greg called a couple of weeks later to see if the trailer sold and that was it. No..."Well you better hurry up because we can't hold these cars!...or anything to that effect to make us feel like we needed to buy. When the trailer did sell, my wife called to let Greg know we were coming down. Greg said he would not be able to meet us due to the death of a close friend. He stated that David Demarest would take his place and would be glad to help us. David was very kind and very helpful. Test drove a Q5 and David showed us all the neat stuff about the car. We ask David to give us price for the Q5 and what they would give for the trade-in and he did. I told him I never bought on the same day of an offer and had to think about it. David did go get the Manager to come speak with us who was very nice but he did something I really dislike. The Manager said, "What would it take to sell you this Q5 today"...or a facsimile thereof. Again I told him I had to think on it and I would be back with an answer within a week. At that the Manager and David said thank you and we went on our way. Exactly a week later we visited and made a counter offer which they accepted and we bought the Q5. The whole experience was enjoyable and we plan to do our future business with Audi West.

delden123

30 de sep. de 2015

Spoke with David about 6 months ago when visiting the dealership, showing interest in a number of different models. Wasn't sure which one to buy. David made sure he followed up on occasions since then in a friendly manner. Returning 2 weeks ago, having decided on the model, David made the experience of buying and test driving a car very pleasurable and efficient for both myself and my wife.He has a great sense of humor, which helps when one has to hand over a lot of cash for a new car in the end.

Olivier

29 de sep. de 2015

Recently transferred in to Houston from overseas and wanted to buy a Q3. Got a good deal from Sean who provided excellent service throughout the whole process, incl. a great recommendation to get my new car insured. Sean delivered the car seemlessly to my office and introduced me to all new features very efficiently: all in all awesome service and friendly attitude!

Badgerct

22 de sep. de 2015

I walked in not expecting to purchase a car at all, but that all changed as soon as JT started showing us around. He was informative, professional, fun to talk to and never tried to up sell me on my bottom line price. He found my wife and I the perfect A3 that met all of our needs at the perfect price. He made us feel like we were more than just customers and never once looked down on us. I HIGHLY recommend Audi West Houston and JT.

Linda Dang-DeBesse

21 de sep. de 2015

We were in the market for a new SUV with a third row and we looked at the BMW X5, Lexus GX460, and Acura MDX. We loved our Mercedes ML350, but it didn't have a third row. After shopping around at all the dealerships, Audi West Houston had what we were looking for, the Q7. We were impressed with the team at this dealership - our salesman Shawn Echols was great, he listened to our needs and made the deal happen very smoothly and hassle-free. His manager Scott Miller also worked with us on the numbers and made the deal hassle-free. We usually spend a whole day at any other dealership working out a deal on a vehicle, but the team at Audi West did not put us through that experience! We will definitely be back for another Audi.

Badgerct

21 de sep. de 2015

I walked in not expecting to purchase a car at all, but that all changed as soon as JT started showing us around. He was informative, professional, fun to talk to and never tried to up sell me on my bottom line price. He found my wife and I the perfect A3 that met all of our needs at the perfect price. He made us feel like we were more than just customers and never once looked down on us. I HIGHLY recommend Audi West Houston and JT.

AB

2 de sep. de 2015

Audi West Houston was great, this is my second car from the dealer. Sean Crotty was very helpful when it came to locating the car I was looking for. I highly recommend this location if you're in the market for a new or used car. Ask for Sean.

Damian Mcclain

21 de ago. de 2015

Audi West Houston was great. Carlos was helpful when it came to selecting the right car for my needs. Mr. Vereecken the finance director was kind and patient. I highly recommend this location if you're in the market for any car, they'll have it! Ask for Carlos.

halaswamy

16 de ago. de 2015

David Demarest and the sales manager Daren Granger were exceptional, friendly and made car buying a pleasant experience. These 2 gentlemen are an asset to any institution and I recommend the services of David. They were very professional, just great.Five star experience!!!

Now a Two Audi Family

24 de jul. de 2015

We were on the road to Austin when our 2005 Audi A6 started smelling of fuel, again. We had been taking it to a local mechanic who I liked but ended up dissatisfied with. Since we had to get to Austin and it clearly wasn't safe to drive smelling gasoline, we decided to give Audi West Houston a try. Not only did they get us in right away mid-day on a Saturday, the bent over backwards to accomodate us even helping us find a nearby rental car so that we could continue our trip. Turns out the previous mechanic hadn't done complete work on our fuel pump. Fixed it for under $200. Our service rep was fantastic! Now, that's the start of the story. While our 10 year old A6 was my dream 40th birthday car, we were getting close to parting with it. The week after we got back from our trip, I came by to meet Dave in the sales department. He was great. Very nice, happy to answer any question, let me get a feel for the new A6 on the highway, and not pushy at all when I told him I wasn't ready to pull the trigger. He asked if he could follow-up and I said okay, and he did. The following Saturday we came in a bought our new 2015 A6. 3 months later, we're thrilled with it. Yesterday, I drove my wife's car and now we're in the market for a TT for her. We will be shopping at West Houston Audi.

RobV

23 de jun. de 2015

Audi West rocks!! This last buying experience at Audi West could not have gone better! I have owned (5) Audis over a 15-year period, am very loyal to the Audi brand, and never had a better buying experience... from the initial online/phone inquiry to the negotiation process all the way to finance. We were also very impressed with the car selection as well as the different price points... not 100% of the vehicles were top-loaded and full of unwanted options. Our Sales person JT Taylor listened during the initial negotiation, understood our expectations, and delivered on each of the agreed price points as well as options we wanted for our next Audi. Even though there were delays getting the S3 out of the port of Houston (Customs), JT gave us a loaner car for the week until the car arrived (talk about taking care of the customer). Thank-you Daren, JT and team for the "attention to detail" to the customer and a great buying experience - we are looking forward to future business at Audi West.

TS

29 de abr. de 2015

David Demarest was great to work with, he was actually a breath of fresh air. Everyone at the dealership was friendly and I had the best experience I've ever had at a dealership. David took his time with me and tried to accommodate my every need in a vehicle. I would definitely recommend Audi West Houston.

Donna S

18 de abr. de 2015

Great place!! This is my 3rd Q5 and I couldn't be happier! Always get my service done here and they are always prompt and courteous! Would highly recommend!!

Tony Audi Fan

27 de mar. de 2015

I recently bought an Audi Q5 from Audi West Houston. My consultant was Greg Wales and he did an awesome job. Very friendly, no pressure and knowledgable about the vehicle too. The sales manager Scott was super nice and a pleasure to work with also. I would definitely recommend Greg Wales and Audi West to my friends and family.

Carl Robles

27 de mar. de 2015

I have had most makes of car. And there is a differents in an Audi. I'm a customer for life. Everyone That this dealership is very helpful and nice. Go see Scott Miller the manager there. He will welcome you to make you feel at home.

P.Butler

26 de feb. de 2015

I just purchased a Q5 from this dealership. It is the 4th car I have purchased or leased from this exceptional dealership. This dealership never fails to do an exceptional job and this latest experience confirmed why I continue to do business with Audi West Houston. The salesman I worked with Paul Petticrew was a joy to work with. He was very professional, a great listener, customer oriented and did not pressure me. In fact, he was very patient while I worked through the process of deciding on the car to purchase. He made several suggestions based on what I said I wanted in a car and then found the perfect car for me. He kept in touch via text or email every step of the way and has already scheduled a follow-up appointment to see if I have any questions about the car. He is truly the best car salesperson I have ever worked with.

Sue

16 de feb. de 2015

Everything about working with Hector at Audi West Houston was great. I love driving the new Audi Q3. Hector found us the car we wanted and got us a great price. It was a great experience working with Hector.

Jimm

2 de feb. de 2015

Recently bought my SQ5 at this dealer. Love the car... Unfortunately when I tried to schedule an appointment for the car's first scheduled maintenance I ran into a host of issues. I started off trying to schedule an appointment online. After selecting the make and model year I got an error stating "Maintenance services are not available." Very odd... I tried the old fashion method and called the Service number listed on the website. The phone rang 20 times and I was disconnected. Called back no answer. Third time after ringing for a while I was transferred to the front desk. The front desk then politely transferred me to someones voice-mail. I left a message and still have not received a call back. Pretty bleak service. Looks like I will need to track down another dealer to service my ride.

Mike S.

29 de ene. de 2015

I bought an Audi A7 from Dakota Owen and i will tell you that the experience was the best I've ever had. Dakota Went out of the way for me to get me the car I wanted at a great price. This is my 2nd Audi and I will keep buying Audi's for years to come! If anyone wants a new Luxury car i recommend Audi and Dakota Owen!!!

Sarah

27 de ene. de 2015

My husband and I came in looking for our first Audi. We weren't sure about all the options we were able to get or what exactly we wanted. Sheila (our saleswoman), showed us the models on the floor and really helped us to realize what would be best. We sat down and she explained us all the options we were able to get and what she really thought were actually helpful to us. We narrowed down from 30 cars to the perfect one for us! We looked at models, color samples, options... it really was great to finally have someone to take the time to get us what fit us rather than trying to push the wrong one because its more money! We love our A4!!!

Audilover832

27 de ene. de 2015

Audi West was great car buying experience. My salesman was Dakota Owen and he was fabulous. He was very knowledgeable about the cars and he was very hospitable. If you want new or CPO Audi i recommend Dakota Owen and Audi West. I have referred many family and friends to him and will keep doing so. He is awesome! My next car will be for my wife and i will by it from Dakota. Thank you so much for how much you guys care!!

Donna in Katy

22 de ene. de 2015

Just purchased my 3rd Audi from West Houston. Sales staff is always friendly and courteous. They always get me exactly what i am looking for even if they do not have it. Purchase the Audi care because it makes getting service easy and inexpensive. Jon and Mike always take great care of me when i bring my car in for service.

Unknowingly

21 de ene. de 2015

tried to schedule an appointment by calling the service department. Nobody answers the phone. Always answer machine. Left a message but no response.

kchiassonaz

13 de ene. de 2015

I worked with Greg Wales in Houston after hit and miss communication with other dealerships in Dallas where I live - which was very frustrating. I was turning in my 2011 A8 to lease a new 2015 A8. I told Greg the description of the car I desired and the numbers I needed to hit. And, within a few call and emails the deal was done. The turn in of my car was super easy and my new one was in the show room, detailed, with a sold to 'me' sign which I thought was a nice touch of class. I will definitely do business again with Houston Audi West and Greg Wales.

kchiassonaz

13 de ene. de 2015

I worked with Greg (Charles) Wales in Houston after hit and miss communication with other dealerships in Dallas where I live - which was very frustrating. I was turning in my 2011 A8 to lease a new 2015 A8. I told Greg the description of the car I desired and the numbers I needed to hit. And, within a few call and emails the deal was done. The turn in of my car was super easy and my new one was in the show room, detailed, with a sold to 'me' sign which I thought was a nice touch of class.I will definitely do business again with Houston Audi West and Greg Wales.

Ana Traknyak

9 de ene. de 2015

Rene, at the Finance department in the Audi west Houston was very informative and provided very helpful information during my last visit. His input, guidence and advise in helping both my husband and I to select a warranty was invaluable. I'm very happy Audi West Houston, has a friendly, knowledgeable and helpful face. Thank you.

Matt Shaver

6 de ene. de 2015

Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered that the work done by Audi West Houston was...well...I'll let you be the judge of what to call the work done by the good people at Audi West Houston. From my latest service report: "left broken bolts", "coolant hose was mounted incorrectly", "engine control module holder was not installed back correctly", "broken bolt to the holder", and "pinch (sic) wires in the harness" Of course, Audi WH claims that because the warranty on that repair had expired, they won't do anything. Nevermind that they were the only ones to ever service the car, and of course it would have never been discovered as long as the one's who did the shoddy work to begin with were the ones checking the vehicle. Do yourself a favor, and if you need work done on your Audi, look for a good independent mechanic. Avoid these people at all costs.

mattshaver

5 de ene. de 2015

Had to pay almost $2500 in extra labor and parts during a recent trip to a new dealership (I've moved out of the Houston area), after they discovered that the work done by Audi West Houston was...well...I'll let you be the judge of what to call the work done by the good people at Audi West Houston. From my latest service report: "left broken bolts", "coolant hose was mounted incorrectly", "engine control module holder was not installed back correctly", "broken bolt to the holder", and "pinch (sic) wires in the harness" Of course, Audi WH claims that because the warranty on that repair had expired, they won't do anything. Nevermind that they were the only ones to ever service the car, and of course it would have never been discovered as long as the one's who did the shoddy work to begin with were the ones checking the vehicle. Do yourself a favor, and if you need work done on your Audi, look for a good independent mechanic. Avoid these people at all costs.

Lake

29 de nov. de 2014

As the title said, no one called me from Audi for my inquiry.

amppolo1

21 de sep. de 2014

Terrible communication, terrible customer service, overall disappointing experience. I love my Audi, but I wish I would have given my business elsewhere. The communication was terrible, e-mails not responded to by the finance team, appointments not being fulfilled due to weather, but never being informed to that being a problem. Reception was spotty at best when I arrived. HUGELY disappointed. Wish I would have taken my business else where and I will in the future. Great car brand, terrible representation.

Pra Bhakta

2 de sep. de 2014

In this day and age, time is of value and with misleading advertises, everyone's time gets wasted. When I called regarding this advertise, it appeared you already knew of this issue yet IT WAS STILL POSTED ONLINE on cars.com. No steps or actions were taken to remove the advertise which only leads me to believe that it was purposely made to be a gimmick to make people call. Understand that this is not only FRUSTRATING but makes people not want to use this dealership. No------No----------No

SHAH

14 de ago. de 2014

WE AS A FAMILY SHOCKED, HOW CAN ANYONE CAN TREAT THEIR CUSTOMER SO BADLY, THEY DID NOT GAVE ME ALL WHAT I HAVE PURCHASED, WHEN I REALIZE, I ASK THEM TO GIVE ME AUDI GUARD KIT ( FOR WHICH I HAVE PAID FOR) i HAVE BEEN TOLD THAT WHAT MAT COMES WITH CAR THAT IS WHAT I HAVE PAID FOR, I INSISTED PLEASE SHOW ME ON AUDI WEBSITE OR SOME SORT OF PROOF THAT WHAT I HAVE PURCHASED, I WAITING FOR ALMOST 2 HOURS THEN THEY GAVE ME WITHOUT UTTERING A WORD. SIDE MIRROR WAS NOT PROPER, I ASKED THEM TO FIX IT, I HAVE BEEN TOLD THEY HAVE TO ORDER NEW ONE FROM GERMANY AND THEN SEND IT FOR PAINTING WHICH TAKE ATLEAST 10/12 BUSINESS DAYS, UPON MY INSISTANCE HE TOOK TO MECHANIC AND WITHIN 10 MIN. HE GOT BACK TO ME WITH FIX SIDE MIRROR, BUT THEY MAKE ME WAIT FOR AT LEAST COUPLE OF HOURS. EVEN I HAVE WORST EXPERIENCE ON FOLLOW UP ISSUE...................

akshat23

14 de ago. de 2014

PLEASE CHECK MY REVIEW ON EDMUNDS.COM. I WAS NEVER BEEN TREATED LIKE THIS MY ENTIRE LIFE. WE AS A FAMILY REALLY SHOCK WHY THEY TREATED US LIKE THAT.

moniki

23 de may. de 2014

Daren was awesome!! Every single promise / statement he made to me he honored. He was very patient with me. As a single woman, I was nervous and worried about being taken advantage of. I felt like Daren treated me very fairly! I will definitely go back to Momentum if he is still there the next time I buy a car. I have already recommended the dealership to several people.

James Deltoro

28 de abr. de 2014

I have to say I have bought alot of customer and Byron De Braine was awesome. He even went out of his way to bring me the car. Thank you Byron

kyle1993

14 de abr. de 2014

I purchased an Audi on the last day of 2013. I worked with Dakota Owen. He was very helpful and patient with the process. I was not sure I was going to purchase the vehicle because it had more on it than I wanted. Dakota worked with me on pricing that made it each to make the decision to move forward. I would recommend the dealership to anyone.

Dale and Kimberly

6 de abr. de 2014

Found a used car here and from start to finish was the best experience I have ever had. Bernie Dvorak and Daren Granger were simply great. They got the car fully checked out, cleaned up and it looked so good when I picked it up. My daughter was so very excited to get this car. I would hands down do business with this dealership again (and will). The entire process was clean, simple and the way all dealerships should handle their customers. Looking for a new or used car? Before you buy, check them out as I am sure you will be pleased with their service.

Ryan19

1 de abr. de 2014

I would love to say that I will think about Audi as my first option for new car. I'm looking for my wife a car for her birthday. Ken was our salesman and was very professional and friendly. He was able to answer all our questions and even hooked me up with one of their experienced technicians for some detailed questions. He made this car buying experience completely painless for me. Ken has helped me to get a great deal on the A4. I definitely got the royal treatment. I've purchased cars in the past, and it had always taken way too long. At Audi West Houston it didn't take long at all, and I was made so comfortable while the paperwork was done. I love the A4 I purchased, and I would come back to get another one for myself too. Anyway, Ken is a professional and experienced salesman that I would recommend for everyone. I highly recommend this dealership.

Gr8Exp

30 de mar. de 2014

Tri Nguyen was an awesome salesperson to work with! He helped us out in every way and was not pushy! He was very easy going and friendly! I would definitely deal with Tri again if/when purchasing another car. Overall, I had a great experience.

tavalore

13 de mar. de 2014

The specific car I was looking for was on the lot and within 15 minutes we had a deal. Audi is very generous to its returning customers. Both the salesman and finance manager were friendly and knowledgeable. This is a well run dealership.

tachandl

10 de mar. de 2014

Dealership atmosphere friendly and courteous. Experience with our salesman, Justin Mayer, was very pleasant. Justin was accommodating and answered all of our questions and/or concerns. Justin provided a pleasant experience. We would recommend Audi West Houston and Justin to any of our family and friends.

romeo231

9 de mar. de 2014

My overall experience with Audi West Houston was a pleasant one. Mr. Justin Mayer did his best to accommodate our needs and made us feel comfortable purchasing a vehicle with him. We are very happy with Mr. Mayer's level of service and would recommend him to others.

jmt4254

8 de mar. de 2014

The staff and management were very professional and knowledgeable with my new car purchase. I didn't feel pressured and all my questions were answered in a kind and helpful manner. The price was reasonable and the staff was flexible on some of the options I wanted, so I walked away feeling like I got a good deal.

rdmorrow

8 de mar. de 2014

Dakota was a great guy. He was very professional but he was not pushy. he was very familiar with the Audi A4 and all of its features. I have referred others to your dealership, and to Dakota. I am confident that some of my referrals will eventually lead to additional sales.Thanks for a great experience. The dealer is first class. Dakota is first class.Rick Morrow

lakatiqua

8 de mar. de 2014

Our sales person, Dakota, was very helpful. He was very knowledgeable and respected our time. We chose a vehicle, test drove, and signed up all within record time. I'd definitely recommend him and the dealership. A great place to do business with professional and courteous staff.

ABDJR

8 de mar. de 2014

My wife was tired of the Lexus LS460 and wanted to look at an Audi A8. Dakota Owen was our salesman and was very professional and friendly. He was able to answer all our questions and even hooked me up with one of their experienced technicians for some detailed questions on the two engine options. Ended up buying a new A8 3.0. Very pleased with dealership and Mr. Owen. Would recommend this team to friends and family.

rcatlett

8 de mar. de 2014

Dakota made this car buying experience completely painless for me. He was truly concerned with getting me the best deal possible for me and my family. I appreciated the honesty and wilingness to negotiate. One of the smoothest car purchase transactions I've had in a while. Would highly recommend this dealership to anyone!

vakhmadikin

8 de mar. de 2014

I had a great experience to work with Dakota. I have purchased A4 and then came back to him to purchase a car for my wife.Good work. Always there to help, answer questions and find the solution.If I will need another car I will be calling him no doubt.Thank you , Dakota!you are doing very well and whole your team is great!Sincerely,Vadim.

LovemyLS

30 de nov. de 2013

I purchased a used 2008 Lexus LS460L from this dealer that sells cars from $5k to $100k and expected to not get much attention or respect. I was treated like a King and followed up with. We worked a very fair deal after only one offer. The car was driven to my mechanic by the staff to be checked over as subject to my mechanics approval. The car was clean and ready for delivery at the agreed on time. When my ship comes in I will buy a new car form this dealership again. Ask for Tri and he will take good care of you!

Tresca719

30 de nov. de 2013

I've always wanted an Audi, but I can't afford a new one, so I finally treated myself to a gently used A4. There is no need to buy a new one, since they hold up so well. My car looks brand new! My salesman, Daren, met me right away. He found the perfect car for me, and I definitely got the royal treatment. I've purchased cars in the past, and it had always taken way too long. At Audi West Houston used cars, it didn't take long at all, and I was made so comfortable while the paperwork was done. I'm hooked on Audis now, and I'll never go anywhere but Audi West Houston used cars to buy one.

kobenguy

28 de nov. de 2013

I have a 2004 MDX and have loved it. With the miles creeping up, I decided it was time to start a new chapter in my car life. I went to Momentum Luxury Cars/Porsche Audi West Houston and met Tri. He was really easy going but knew what he was talking about. I usually dread the experience, but this one was different. He put me at ease, offered me coffee right away, answered all of my questions with patience. By the time I left, I was happy in my 2013 MDX. He even said he would personally wash my car when I came in! Now that is customer service.

Linsey

23 de oct. de 2013

I don't understand how some people had a bad experience, mine was Great! Some people get a little snooty because they own a Audi or Porsche I think. Anyway, I love this location and the staff. I believe it was a lady name Sandy who helped me get some work done on my 2012 Audi. She was very helpful, and funny. I definitely will be back to this location!

gdib11

20 de oct. de 2013

Experience here was great. The people at the audi dealership were nice and helping with any questions or concerns that i might of had. I really recommend that if you end up going here, you see Ken Simon. He is great, explains everything clearly, buyer friendly and will help you get in the car that you want. I highly Recommend this dealership if you are looking to buy a car.

Lucy71663

19 de oct. de 2013

VIP Treatment from beginning to end. Wonderful sales people. Finance Manager very great to work with. I am in sales also and think I could learn some lessons from them! Thank you again Tri and all the wonderful people at West Side Audi Porsche.

Celeste

9 de oct. de 2013

My husband and I came in last Saturday looking for a car we saw advertised on the internet. We were quickly greeted by an awesome representative, Bernie Dvorak. The car we liked was better than advertised, and even saw another we loved too. We had a lot of trouble with our credit union getting the deal through, but Bernie helped us through it. 3 days after a nightmare with the credit union we drove off in an incredible car, and a friend. The service, time and care Bernie took into helping us was unsurpassed to any other I have experienced. (He doesn't know this, but we call him Uncle Bernie :) I would recommend Bernie Dvorak and this dealership to anyone!

kimngan23

24 de sep. de 2013

Tri Nguyen provided me with honest and exceptional customer service. It was a pleasant car buying experience and I will return and refer others to Audi West Houston for sure. I absolutely love the Audi A6 I purchased. Tri helped to guide me to make the best choice for my lifestyle. It was worth the drive from Wylie....EXCEPTIONAL CUSTOMER SERVICE!

MymyNg

24 de sep. de 2013

This dealership is great! i do not live in Houston but i drive to this dealership because the customer service is well worth it. From the moment i walked n the door , Mr Tri Nguyen treated me as if i were their most important customer. He was very knowledgeable about all the cars and is the nicest people you will ever meet. The whole process was so smooth it was surreal!

kkapoun

4 de sep. de 2013

Dakota Owen was very responsive and helpful in the purchase of our new car. He was able to find the perfect car for us in a very short period of time, which we needed. I highly recommend the dealership and definitely recommend Dakota. His sales approach is very personal and that makes the whole process that much more enjoyable.

erraj

2 de sep. de 2013

Was looking to buy a Q7 and visited the Audi West dealership. The salesperson, Dave Satia, was a pleasure to work with. He thoroughly explained the features of the car, took us on a test drive and made sure we were happy with the purchase. He texplained us about the deals we would receive and was completely up front and honest with us. The purchase experience was not pressured and they answered all my questions. The trade-in value on my prior vehicle was reasonable. They even helped me get a great interest rate on financing. All in all a great experience and would recommend them and use them again.

petersfamily

2 de sep. de 2013

My wife & I were looking for a new Audi and had been to another dealership inside the loop and were not satisfied with the service we were receiving, so we decided to go to the West Houston dealership. When we drove up, we met Ken Simon and were instantly won over. He was friendly, personable, knowledgeable, and incredibly customer service oriented. He asked us what we were looking for and immediately showed us different options. He thoroughly explained the features of the car, took us on a test drive and made sure we were happy with the purchase. He showed us the A6 and A8 and we decided to go with the A8 because of the additional space, the performance and the overall more luxuriousness of the car. Once we decided on he car we wanted he did not beat around the bush about price, he told us what sort of deal we would receive and was completely up front and honest with us. Frankly, I am not one to typically take the time to write a review, but the overall customer experience is the reason I have chosen to do so. I highly recommend him and the dealership and we are loving the car!

mdfarrell

29 de ago. de 2013

This dealer and the salesperson, Justin Mayer, was a pleasure to work with. They knew what I was looking for and contacted me when they had the model I wanted. The purchase experience was not pressured and they answered all my questions. The trade-in value on my prior vehicle was reasonable. All in all a great experience and would recommend them and use them again.

andflores

29 de ago. de 2013

Saw this Car on auto trader dot comIt was awesome and did expect it to be at this dealership!I left purchasing my car with Eli wanting to check in with him about life advice!He was awesome, soft spoken, and honest and not by any means feeling like it was a live or die decision.It was hey its a great deal Hey dont get that car they are not reliableHonest opinions and I love that!Ease----genuinely nice, never felt like we were on a time crunch and waited with me throughout the whollllleee process! It was awesome and as easy as getting a pair of shoes!

kscarb75

28 de ago. de 2013

Dakota Owen is the friendliest sales person I've ever had in my 40 years. I highly recommend the dealership and definitely recommend Dakota. He doesn't just want to sell you a car. He wants to be your friend and a lifelong sales person. Check them out!

MaseratiGT

27 de ago. de 2013

Worked with Tri Nguyen in the purchase of our 2010 Maserati Gran Turismo. Audi West Houston went beyond the car of duty to make my buying experience a great and enjoyable one! Tri exemplifies what customer service should be. He was a professional, patient, and very detailed when it came to explaining to my husband and I all the gadgets and features this Maserati had to offer. Our overall experience was top notch from beginning to end! I would definitely come back or refer a friend. Best dealership ever!!

Moses Thunker

26 de ago. de 2013

Wow im really sad you guys had a bad experience! My experience was great, i had a few things wrong with my vehicle so I left it in the hands of The Audi service department. Not only was the staff professional and descriptive of their services and price but the result of their work left me pleased. I also like how i was informed for future maintenance services. I would recommend taking your vehicle in for service!

05whtCorolla

26 de ago. de 2013

Our salesperson, Tri Nguyen, crossed every T and dotted every I. Best experience I ever had with any dealer. It was a very fast and easy transaction, got every thing done quickly and got me on my way. Beautiful car (2008 Lexus IS-F) as described, Tri Nguyen told me on the phone I would not be disappointed and he was right. Thank you very much for a great experience at Momentum Luxury Cars/Porsche Audi West Houston.

KasperG

16 de ago. de 2013

Searched on Cars.com and found the new (used) car I have been looking for 2010 Chevrolet Equinox LT with 38,000 miles. My wife & I got to the dealership and we were greeted warmly and we were able to see the vehicle we found on Cars.com. The car was better then advertised. We informed them that we had other cars at other dealerships we wanted to look at and at no time did they down grade other dealerships and other vehicle brands. We loved that and were impressed. They did try to make us a deal before we left which was where we wanted to be but we needed to see more then just the 1st car we looked at. They understood and we ended up back and purchased the vehicle at an even better price. If you go there to look or willing to purchase ask for Bernie Dvorak in Sales, great to deal with we recommend him.

JLTDUDE

17 de jul. de 2013

- bought a pre-owned BMW X5 in Jan 2012 with CPO (confirmed by Sam Seddiki - Pre-owned Sales Manager)- had minor issues after a year and was told that CPO was not active by the BMW Dealer- Pre-owned Sales Manager - Sam Seddiki was NOT helpful- Met with Greg Chapman (Sales Manager) and Alan Stubs (General Manager)- They were quite friendly and resolved the matter - They accepted the responsibility for the repair - got my car fixed at Momemtum BWM (total cost of approx $4500) - gave me an Audi loaner during the repairNote to self: Review all the paperwork and warranty/CPO details on a pre-owned vehicle before signing the deal. Do no take the sales person word for it. They will promise the moon (irrespective of any dealership)

Disgruntled shopper

4 de jul. de 2013

Recently purchased an Audi A5 from Audi North Houston. After browsing at the cars in the show room for a few minutes alone and asking the receptionist whether sales staff was available, I was left standing for another five minutes. I finally approached a sales staff who 1) did not introduce himself 2) did not greet me with a smile, proceeded to ask whether he could ask me. This was the beginning of the 4.5 hour purchasing experience for me at Audi West Houston. Another few key points I was not satisfied with are: 1) sales staff was not knowledgable regarding finance plans - 2 hours of back and fourth 2) Sales staff left out the discount agreed upon once I agreed to purchase the car (says it was unintentional, I think otherwise) 3) After explaining that it would take two days to fund my bank for the down payment, sales staff was very pushy to close the deal the same day. Net, I got the car I wanted, the deal was average, the experience was one I expected from a used car dealer lot however I even had a better purchase experience at carmax than at Audi West Houston. Hope this aids you in your purchase.

Eric

28 de jun. de 2013

Took my Audi TT in for maintenance and Mike took good care of the car and most of the repairs were done to satisfaction and because it was under the audi car, free of charge to me. The only ding was the loaner car was a old honda accord.

BrianGoldman

10 de abr. de 2013

I purchased a used car from Audi West Houston. This is the first time that I purchased a car without actually seeing it first because I live in Florida. I purchased a 2009 Acura RL and it was priced well. My experience with the sales person was less than pleasant as he always made excuses that he was busy and almost acted like I was hassling him because I wanted to purchase this car. It took almost 3 days just to establish the final purchase agreement with the correct numbers. It was then another week before I could get the car shipped to me with continued excuses. I am sorry that I keep saying excuses, but they were just that. I am not very tolerant of excuses when I know they are just that. I am a manager of a busy local mortgage company and well understand the angle of customer service while under pressure. This salesman kept trying to feed me lines like I was clueless. Needless to say I finally got the car....I was pleased overall in receiving the car, BUT the car was shipped without being detailed at all and looked like it had been either sitting on the lot for 3 months without being touched other than the occasional test drive. I mean come on I am buying a LUXURY car and you would think I would at least get a detail??? Within 1 week of getting the car I had to pay for a decent detail ($120), buy a new battery ($100), new windshield wipers ($20) and an oil change ($40). So I had to come out of pocket $280 within a week of getting the car and most of these things should have been done at the dealership prior to shipping this car to me. I am a reasonable person and was disappointed by these extra expenses and called to speak with the manager or GM. After I was shuffled around about 8 different calls to numerous different full voice mailboxes I finally got the so-called GM on the phone. I explained my frustration and he was very calm and explained to me that he was just about to go into a meeting with the manager of the used car division and he assured me he would personally make sure I was called back to find a happy resolution Well here we are almost a week later and do you think I have received a call back??? You guessed it!!!! If you have to buy a car from here becasue the price is too good to pass I understand, but for any other reason I would highly recommend AVOIDING this dealership, it's sales people, management and any other advertising from them because I would not believe a thing they said.....dirty car dealers and I hate to say that because one of my best friends is in the business.

Marie coupe

10 de feb. de 2013

This place is a joke. Will never purchase a car here again, It seems they try and purchase cars that are about to fall apart.

Macy

29 de ene. de 2013

We called this people to buy a car, kept getting the round about, also the kept giving us different prices, never a straight forward answer. They definitely would not negotiate with us, I have a very excellent credit and their financing rate was 4x what some other bank gave us. These people seriously are not ready to sell their cars.

Unsatisfied

22 de dic. de 2012

Inquired about a certified pre-owned car....went back and forth to make a deal. When dealership wouldn't budge we gave up. Called a few days later to inquire about the car and see if they could meet us half way. At this point the dealership won't call us back or even give us the courtesy of telling us that they will not make a deal. Yet they keep sending us emails asking if we have purchased another vehicle yet or if they can provide us more information about the vehicle. We emailed them back....yet still no response. The lack of customer service is unacceptable! I don't feel we should continue to contact them... They should try and sell us a car!!!!

sunshine003040

9 de oct. de 2012

This dealership is a huge RIP OFF, do not and I repeat DO NOT buy a vehicle here. We shopped around for a vehicle at a few Audi dealers, this dealership offered a price $250 less than any other, decided to purchase here on a Sunday. Time to sign papers, there is a $500 DEALER SERVICE CHARGE attached to bill, when inquired was first told it is a $500 fee on all foreign vehicles required to be collected as a tax, when inquired more, was told it was a fee approved by Texas DMV that the dealership must collect.I informed finance guy that I will be calling Texas DMV to verify this, he said go ahead as he is 100% sure they can legally collect this $500. Monday, called Texas DMV, they are shocked, they said there is no approval by their office for this dealership to collect a $500 fee on any foreign owned vehicle. Texas DMV requested I file a complaint with their office.I called this dealership after talking to Texas DMV, the finance guy said "oh, I was not aware that Texas DMV did not approve this, that is what I was told in training to say, you must talk to manager". Spoke with manager, told him what Texas DMV said - his answer was "well check with our corporate office, they have filed all the paper work allowing me to collect this $500". Called Audi's corporate office, they are shocked to hear about this - never filed any paper work for this dealership to collect this $500. Corporate office requested dealer give a refund, dealer is refusing. When pressed by Corporate as to what this $500 fee is for - manager finally admitted it's a fee for a loaner vehicle when servicing"There were two other fees that we insisted be removed before signing papers. I wished I had waited one more day, called Texas DMV first but please do not let the same thing happen to you. DO NOT BUY A VEHICLE at AUDI West HOUSTON.

akoroll90

6 de oct. de 2012

My wife has an A4 coming off a lease. We were interested in a new Q5 because we are expecting our first child.My wife made an appointment for Wednesday at noon. The dealership called and rescheduled to Saturday. When we arrived we were greeted very rudely and informed that we would have to wait for an unspecified amount of time to meet with Greg the Sales Manager. At the time we observed Greg sitting in his office with another sales associate. They did not appear to be very busy.After waiting for a time we inquired how much longer the wait would be. Greg came out and explained that "Audi is the hottest car in the world right now" and that they "do not normally take appointments on the weekends". I explained we had a confirmed appointment. Greg said we would just have to wait in a very condescending manner.After considering our discussion I thanked Greg for making our car buying decision easier and we headed to a competitors lot.I would recommend West Houston Audi to anyone.

Dono77

22 de sep. de 2012

I inquired about a used 911 earlier in the year. A sales rep. called we discussed the vehicle and set and appointment. I arrived on schedule the sales person was paged and did not appear as I waited for about 10 minutes. The sales manager was paged, he was unresponsive as they must have left for lunch. I explained my time is valuable I'm not going to wait an hour for someone to sale me a car. Inquired recently about another vehicle received a hang up call a few days later, called the numnber back. The salesperson had a walk in, the internet salesperson apologized about my previous experience and the current non available salesperson, inquired about my schedule promised a follow up in the middle of the week when my schedule permitted, no follow up. Just go direct to a wholesaler or an individual. Not the type of high end dealership that you want to give your money too.

Formula 1 Maven

11 de ago. de 2012

Recently had the 40K Maintenance Service performed on my Audi. When I dropped the car off I had mentioned that the hard plastic seat backs were pulling away from the actual seat. When I came to pick the car up, I went to look at the repair and it was not performed. The Service Advisor apologized told me that if I left it overnight he would have the seats fixed. Came back the next afternoon and the repair was completed and to my surprise, they did not charge me.

simpsonmeter

20 de abr. de 2012

Overall, I have received very good sales support and service from Audi West. I am very pleased with my new vehicle and the service personnel have been taking good care of the car each time I come in. The whole team is very courteous.

shdarwish

11 de mar. de 2012

Multiple vistas for same problem; no cling back; lack of caring even when complained to service manager and dealership manager. Shame for a luxury brand and car paid for more than 50K.

doffina12

9 de dic. de 2011

Went to this dealer ready to purchase a Q5 they had on the lot. First, they lo-balled us on our trade in offer on our A4(no surprise). Their explanation for that is that they have to sell it as Certified Pre-owned and that costs money. Sorry, but that's your expense, not mine. Also, when you BUY a CPO car, you pay more, so they are double dipping there. We had gotten an offer from Carmax for $2500 more, so that was not an issue, we were going to proceed with the purchase. When we were presented with the invoice, there were additional charges that are pure profit and not charged by other dealers: $500 for their "Dealer Service" program, which is a fee they charge each customer to pay for their loaner cars. $297 for etching the VIN # on the glass, which is already done. Their admin/doc fees are also inflated, making the total price almost $1000 more. We left, and went to North Houston Audi, owned by Sewell, and ordered our Q5 from them. Audi West and Momentum Audi are both owned by the same company. Obviously business is good since they didn't seem to work with us to earn our business and didn't seem to care we went elsewhere. Avoid at all costs.

dennis.teer

28 de sep. de 2010

Service department not responsive to returning calls and could be more friendly. Left messages with receptionest and salesman but no return calls from them or service department for four days. Finally service guy returns call but gives me name Frank and when I call back asking for Frank no one there by that name. My 2010 Q5 is 6 months old with 1200 miles, I hope all future service calls are more responsive than the first one.

TTgirl

22 de feb. de 2010

Horrible experience with service dept.! They had no idea what was wrong with my TT. So they started telling me different things I needed fixed. I got a couple of them fixed, and the problem was still there. Aren't they supposed to be experts on Audis? It takes them forever to get in touch with you. I never would have went there if I had read any of these ratings first. Next time I will do my research! STAY AWAY!!

shewberj

23 de dic. de 2009

Summary: Absolutely abysmal experience with sales. Played the classic bait and switch game on us, wasted our time. Do not expect a transparent deal, and don't bother trying to deal with them via phone or internet. There is a REASON why the reviews of the Sonic Automotive dealerships (including Momentum) are consistently rotten. Their behavior may be legal, but it's far from ethical.Be sure you check their rating with the BBB before you decide to do business.http://www.bbb.org/houston/business-reviews/auto-dealers-new-cars/sonic-automotive-inc-in-houston-tx-2758/Details:I contacted Dana, the internet director at the dealership via email to arrange a test drive of a new A4. After being stood up, without any excuse, I was helped helped by someone who was marginally uninformed about the product. I contacted Dana the next day and was able to successfully negotiate (I thought) a deal on a specific car; we confirmed the numbers via telephone and discussed financing -- I was assured that they could beat my bank's rate. I told them the deal was acceptable and that I would be there within the hour to finish the paperwork. At this point I was informed that someone else was interested in the car and it was being test driven, so I "should hurry if I was interested."Upon arriving, I was allowed to test drive the car, and Vern demonstrated its features, because the other buyer's "deal wasn't firm." After being assured that the car was ours, suddenly, it was sold again, but miraculously, another vehicle at a significantly higher price was still available. When I assured them that there were no other vehicles on the lot that met both my price and feature requirements, the original car (again miraculously) became available.When the paperwork arrived, the price was NOT what was agreed to, the payment was over 100$/month higher than I had calculated, and the salesman "didn't know" what interest rate was used. (I had advised them prior to this that I had outside financing at ~4%; I later calculated their rate to be in excess of 7%). They feigned poor communication with my original contact at the dealership as the reason for these "errors."During this time, I observed 2 other sets of people test drive the car that was promised to me. I can only imagine that they'd been given the same bait-and-switch treatment. At this point I demanded the keys to my trade in, and the Vern and Joe (sales manager) both had the audacity to appear shocked. The only thing I can say good about this dealership is they gave me back the keys quickly, probably because they thought I was about to blow a gasket in the middle of the showroom.

madaudi

4 de nov. de 2008

Brought my CPO Audi in for a problem with water in the passenger side floor. Was told that they would not fix it under warranty because the part had been tampered with. I had owned the car 3 weeks, the car was still under factory warranty. I had also mentioned I had something rattling in the back of the car, they told me that another dealer had done the work improperly, even though it was an Audi dealer, they would not fix the work under warranty. I will never bring my car to this dealer again.

Luc5987

20 de jun. de 2007

I had the most horrible experience. I have an 2001 Audi TT convertible. When I brought the car in for warning lights that appeared, I informed them of a leak in the top and was ASSURED the car would be kept in a dry place.Three weeks later, I picked my car up which was parked outside in the pouring rain. They'd removed my fuel door button (was not able to gas up) and my dash lights did not work (they work now). My turbo was out, check engine light was on, there was no gas in the car and my cd changer didn't work. I just want my car in the same condition as when I dropped it off. I spoke with the service manager, Dusty, who disrespectfully informed me that it was all my fault for bringing in a car with a leak. When I told him I was assured it would be kept dry, he once again rudely told me it was my fault even though they left my car in the rain knowing it had a leak. I am not upset that they will not return my car to the original condition. I am incredibly upset at the disrespect I have received. An apology is all I am asking for.I called Audi Customer Care who contacted Dusty. He is exercising his right to refuse service to me. My only option is to contact the BBB and let people know how horribly I was treated.I am in the process of moving overseas. If the issue is resolved before I leave, I will gladly remove all negative reviews.