Tom H.

27 de jun. de 2016

Nick LeFebvre is friendly, candid, extremely knowledgeable and very helpful in taking care of my 2010 F35. On a recent service matter, he went far above and beyond typical service assistance in dealing with an issue on my vehicle. He was efficient, effective and timely, and made a customer for life.

OlderOwnerOfOlderInfiniti

26 de jun. de 2016

My Infiniti i35 is older, and I am the second owner. Nick and Dave have helped me when I have arrived (usually unannounced) with questions or something to fix. Now I am confident that my 2002 i35 is as good as it can be for its age! They may think I bring my car in for service and don't request a loaner so I can enjoy the WiFi, coffee and chocolate chip cookies in the waiting room. :)

Larry Bonner

20 de jun. de 2016

The most friendly and professional services from the entire department I have ever experienced. I was met with my advisor and was briefed on the services I requested. Dave also informed me of any recalls related to my vehicle. He gave me an estimate of how long it will take before my vehicle services was completed.

S & M Wilson

15 de jun. de 2016

I brought my infiniti in 2014, it was a 2015 vehicle, John Garza was the dealer at the time. We were looking around at the beginning and he was just hired there to work about a week prior. He was so polite and if he didn't know the answer he went and got someone who did. He was amazing, I was looking to purchase an infiniti since 2007, and seven years later the experience was awesome. I could not and would not ask for a better vehicle the QX80 is amazing and stylish for me and my family. I recently had to visit the service department for service and Chris Hamm was excellent it was nice, polite and funny. He met all my expectation of what customers service should be like. I will recommend this dealership to anyone. It is great and the people really know how to treat you.

VJ Young

14 de jun. de 2016

From start to finish purchasing our Infinity QX60 from Austin Infiniti was a great experience. We were greeted with a friendly smile by the Receptionist and then almost immediately greeted by our Salesman, John Garza. John was such a pleasure to work with and very patient with our questions. He stayed with us throughout the whole process. We had a few extras added to the vehicle so they had to keep it for a couple of days but immediately gave us an Infiniti loaner car to use until our vehicle was ready. Dave Henricks in the Service Department was so pleasant and helpful. He took care of everything and did it with a smile. Dave and John both seem to really love their jobs. I would highly recommend this dealership for anyone that is looking for a new or used vehicle. You won't be disappointed.

T1Dude

13 de jun. de 2016

Infinitis are very reliable, but after 8-10 years when you need service, or at routine service times (like oil changes), Austin Infinity takes care of you. I plan on buying Infinitis just to get the service from Austin Infinity. Makes life so much easier when people actually want to make things simple and easy for you.

Paul Reddam

13 de jun. de 2016

My wife and I have both been long-term Infiniti owners. She still has hers from 06 and I just traded in my 2009 for a 2016. A big part of my decision to stick with Infiniti was the service department. I've dealt with just about everyone in there they are respectful, fun and fast. The star player over there is Dave Henrick is a good guy, honest as they come and can often pinpoint a problem over the phone.Over the course of a decade now I can't think of a single dealing with them wasn't positive.Thanks for the best pit crew a non-race car driver could ever have. (grin) Cheers,

debbie786

10 de jun. de 2016

Dave Henricks and Austin Infiniti are awesome!! They always keep me informed without taking advantage of my time. I seriously believe they are the best dealership ever!! The service department is the main reason I am a repeat Infiniti owner (plus i really like the car).

Tylermcd97

9 de jun. de 2016

Great guys with knowledge and prompt professionalism. I get everything I need here, and they look out for their loyal customers, even if it's something you need and can't take on all at once, they will work with you!

Ken B007

30 de may. de 2016

Mark Bailey, the Service Director, makes you feel like family and personally assures a wonderful service experience. Mark's staff are trained to greet you and discuss all aspects of the work to be performed . When you pick up your car, you find that it has had the necessary work performed and your vehicle has been washed.

Jaime

23 de may. de 2016

I am horrible with name, but I will always ask for Bobby Davis moving forward. All services at Infiniti are great but Bobby was pheanminal.

Tenner

18 de may. de 2016

If you going to by an Infiniti I would highly recommend going see Bobby Davis if you would need to have any service at all.

mgerchow

8 de may. de 2016

Chris was awesome from start to finish. Infiniti is lucky to have him. He even called me on his day off to give me an update on my car. I especially remember when I dropped off my car how he focused on me and made me feel like I was the only customer in the dealership that day, even though that clearly wasn't the case.

duzman

4 de may. de 2016

As always, Nick is the best! We always have a good experience with Nick and Austin Infiniti.Between Troy Johnson, our sales person and Nicholas LeFebvre, our service advisor the level of customer service we receive from them is outstanding.

Q70Power

20 de abr. de 2016

They care about there customers. They listen and appreciate your visit. You don't feel harassed like most dealerships. I know my sales guy, My finance Rep my Service Rep and Management are pleasant to talk and they know there customers.

bosslady21

18 de abr. de 2016

Service is always great! The staff goes out of their way to give you quality service. We've had warranty work and routine service, always do a top notch job.

Hollywoodtoo

17 de abr. de 2016

Getting your car serviced is never a fun idea especially when you are getting large service items done. I called in advance and they had a loaner car available and ready for me. They called me with any issues and then they called me again right when it was ready. I like the communication and responsiveness. Will use them in the future.

NECHEVARRIA75

14 de abr. de 2016

I've owned first a JX35 for two years and now a QX60 for one year. Service has always been impeccable. Every service person I've dealt with has made me felt comfortable. AND, I do recommend buying their Elite Protection plan. At first I hesitated, but I gotta say it was a great decision. The plan has covered two new tires and a lost key.

Ditto Dude

2 de abr. de 2016

Nick knows the cars. He knows the bigger picture when it comes to the business. He is honest and a pleasure to have work on my car. There is a reason I will drive 5 hours to have him work on my car.

Mycara

31 de mar. de 2016

Austin Infiniti provides high quality service to customers. Your experience starts with the concierge service when you drive up and continues through the check-in process, the servicing of your vehicle by knowledgeable staff, very reasonable costs for service and finally, the car wash prior to your vehicle being returned. If you are waiting for your car while it is being serviced, you will find a well appointed waiting room with comfortable chairs, lots of reading materials, wifi and nibbles.Suffice it to say, you will have a great experience here. Infiniti's rock and Austin Infiniti rocks too!!

JMAN2099

30 de mar. de 2016

Every time I take my vehicle in for service I am met with the most awesome customer service!!!Bobby the service advisor is truly exceptional!I appreciate the endless effort & happy atmosphere INFINITY provides...THANKS a millions!!!!!!!!!!!!

Deerob1234

22 de mar. de 2016

Since the first time I visited Austin Infiniti they have always been the best team. From the attendant outside to the service consultant I have always felt like they truly care about my vehicle. The service is always professional and Bobby Davis is always honest with me about my vehicle's needs. Keep up the great job.

Jane G

18 de mar. de 2016

I have had my Infiniti for 8 years now. Nick has always been my service advisor and I've always had outstanding service. I feel that he has my best interests at heart and always makes sure any issue with the car is dealt with quickly and efficiently. He is very sensitive to my time. Overall great service!

ATX Proud

16 de feb. de 2016

As a first-time Infiniti owner, I now wonder what took me so long. My purchase experience with Tony Anthony was the best I've experienced in 25 years. The exceptional customer service carries over to the service department, as well. From the moment you drive in, you are welcomed in a friendly and thoroughly professional manner. I highly recommend Infiniti Austin!

BBernardo

15 de feb. de 2016

I am driving my 4th infiniti and Nick has always been my service advisor. I have always received outstanding service as he goes above and beyond to ensure I am satisfied with my q50.

caratex

11 de feb. de 2016

The service department really is top notch. Dave is wonderful to work with- extremely professional. Would highly recommend-they were very kind to work around my work schedule. From the moment I stepped out of my car (valets), in the service department (Dave), and even checkout- just great service. Nice people with great attitudes. I really appreciate that level of service- you just don't see it like this anymore.

GReeves52

2 de feb. de 2016

I guess you can say Iam spoiled in some ways. Our vehicle is the best machine on the road, the service provided at Austin Infiniti is awesome and Monte Reger is the "best" Service Manager ever. The Customer Service Center is the "place", where you can can kick back and relax. I love this place!!!

White 2015 q70l san antonio

15 de ene. de 2016

Great salesperson highly recommend I bought six or seven cars in the past but had the best experience with her!! She got us the best deal possible.

Motown80

11 de ene. de 2016

I truly enjoy working with Steve in the Service Department. He is very attentive and responsive. I must add that each member of the staff that I encounter is always extremely courteous and professional just like Steve. My car is ALWAYS returned to me cleaner that I left it and with the repair work done correctly the first time. The service experience itself over the years has made my brand new purchase of my 2006 M35 worth the cost.

Bob P

10 de ene. de 2016

I was searching for a very specific car. Found it at Austin Infiniti. Unfortunately by the time I got there it was sold. Howard Shaw took it upon himself and found me an even better equipped model in California. He worked with his team and negotiated a New Years Eve delivery. Had a few things to get done by service team and Monte took great care to make sure it was perfect. That's why that was the 5th vehicle I bought from Austin Infiniti.

MAK

9 de ene. de 2016

Bobby has been my service advisor since I bought my 3 2014 Infinity Q50 for business last year he was always Punctual, friendly and for most able to accommodate my last minute requests.

Tamberboy

5 de ene. de 2016

I had a great experience at Austin Infiniti this past Saturday. Bobby Davis was very friendly and patiently walked me through everything going on with my car. The service team finished with my car earlier than expected! I will definitely be back.

PW

1 de ene. de 2016

Austin Infinity has a terrific service department. They are always courteous and very accomodating. I totally recommend them for purchasing a car and service. PW

ICC_FX50

1 de ene. de 2016

Dave Hendricks has provided excellent service for my cars for the last 9 years. This is my second Infiniti car. Always completed the service in time, taking great care of the car. Excellent overall service experience.

InfinitiM45

26 de dic. de 2015

Service Advisor Steve has always been great to work with. Each service has been completed in a time frame they've set, and most times under what was quoted. Car comes back running great and clean every time!

Gpragay

12 de dic. de 2015

Excellent service, excellent people. Infiniti always treat me and my car better than any other place. I will always return to them and I strongly recommend Austin Infiniti. Thank you Bobby!

Ken Dreger

12 de dic. de 2015

The motor that lowers the steering wheel caused a issue, we took it into the dealer and within a hour we were back on the road! Great service!

Cameronfjones87

27 de nov. de 2015

Anytime I get my car serviced, I get treated well, an they take the time to go over what they did and needs to be done to my vehicle, as well as what can wait. If I drop it off and have things to do, they are happy to offer a loaner vehicle. Exceptional customer service.

Diane

22 de nov. de 2015

Bobby Davis and his service team are very professional, friendly, & attentive. They provide excellent service and are very honest about the issues with my vehicle. They take great care of my car and when I get my vehicle back, it is clean and all the issues have been addressed. My Infiniti and I are very happy.

Caryn1860

6 de oct. de 2015

What an expensive mistake to lose a remote key! $350 seriously? $70 to "program"?Personnel at the dealership was Helpful and pretty efficient but the price gauge is painful.

duzman

16 de sep. de 2015

From Nick, my service manager to Troy my sales exec, the only thing that can be said is wow.They are the consulate professionals, and make any experience at Austin Infiniti a pleasure.

Martikv

31 de ago. de 2015

The entire service experience was seamless and easy from booking the appointment, droping off my car, the communication provided during the process, and picking up my vehicle.

My Nguyen

30 de ago. de 2015

I purchased my car from one of the Houston Infiniti dealerships. As a first time customer with Austin Infiniti, not only was I impressed with the service, but the staff was very friendly and helpful. For a Saturday, the wait time was reasonable. I'm a happy customer so I'll definitely return to Austin Infiniti for my next car service. No more driving to Houston for an oil change or car maintenance.

Retired King

19 de ago. de 2015

I purchased my Inifiniti pre-owned from another dealership and had no idea of the maintaince record. After driving it for over a year with no problems the maintaince remainder message appeared on the display. Everything appeared to be running smoothly until it begin to die at low speeds in parking lots. I put up with that awhile until I decided it was dangerous. Made a service appointment and when for the whole nine yards as I wanted my car in tip top shape.

Leon123

18 de ago. de 2015

I entered the service department without an appointment. I was waited on right away by very friendly service people. I was directed to the waiting room where I also found the service and the refreshments very nice.

Markone

30 de jun. de 2015

Great customer experience. The entire staff was welcoming and the atmosphere was terrific. The waiting room was comfortable. The service tech was very knowledgeable and informative.

hschoi22

27 de jun. de 2015

Good but labor us too expensive for diagnostic good richard is very friendly and explan really well about the reportI recommend him for sure

EricsG35

15 de jun. de 2015

Friendly and professional service done within a reasonable time. Monte made sure everything was taken care of on time so I could get on with my day. Thanks guys!

Pat

6 de jun. de 2015

Monte Reger is great and my service is great! I keep going back to Infiniti for my service because they do such a good job and are always friendly and helpful.

mike_in_austin

21 de abr. de 2015

Austin Infiniti gave me everything I wanted and more. I was checking out program offers through my employer and filled out a form to see what type of discount I might get on an Infiniti. Within 3 minutes of submitting the form, I was contacted by the local dealership and transferred to salesman Tony Anthony.I admitted two things to Tony over the phone. 1) I felt Infiniti was a bit above my price range2) I had looked at the G37 convertible 5 years ago when I purchased my last car and absolutely loved it, but it was considerably more than I had budgeted to spend.Tony listened, and invited me to come out and drive the Q60 convertible the next evening. I figured I would at least drive the car this time (5 years ago I didn't want to torture myself by driving something I could not have). Between that phone call and the test drive, I spent time doing some research. I put together the options I would want and determined the MSRP. I then checked with TrueCar (this is a TrueCar certified dealer!) and found that I could get the car below MSRP. I also checked to see how the car was trending in sales and found I might be able to get it at slightly lower than the TrueCar price.Additionally, I looked into financing. I found the best rate available at a local Credit Union, and confirmed with them I could finance through them with no money down at a great rate.When I got to the dealership, Tony was great. He listened to what I wanted in the vehicle and he told me what he had in stock that matched what I wanted. He also showed me a price that was even lower than I had thought I might pay. Talk about not needing to haggle! We took a test drive and I loved this car. I looked at a couple different choices on the lot and selected the one I wanted.I told Tony and his finance manager, Chris Morton, that I was secure in getting financing through the local Credit Union and told them the rate. Chris asked me to give him a chance to match the rate, so i filled out an application. The next morning, Tony let me know that Chris had found a lender who would beat my best rate! This purchase just kept getting better!I arranged an appointment to complete the purchase the following day. I was at the dealership for less than an hour. My car was already prepped and waiting in the showroom. I signed papers with Chris, had a quick tutorial with Tony on the car instrumentation, and was introduced to the service director, Mark Bailey, who let me know about upcoming events.I must say, this was a fantastic, stress free experience. Did I mention i love my new car?

BobbyO

8 de abr. de 2015

Worked with Steve Donovan and he did an awesome job! He explained the service process and made sure that the service was completed on time. Thank You!

Tangia

27 de feb. de 2015

Husband traded in his 2010 G37 for 2013. 2013 quoted at S27,719 when on site 2013 listed at $25,500. Trade in $13,000 when blue book dealer is $15,500. Joe said, Well sorry, that's what Joe agreed too. I don't take advantage. He got a free tint that he wasn't charged for. If your not happy, come back in & we can make a deal." I said, "That's your job is to take advantage of the consumer. We bring you back the car & you might pay it off. But we loose the $21,600 of equity in the 2010. This was not a good deal."

Lbergstein

31 de ene. de 2015

Working with Tony Anthony is always the best experience. He is honest and true to his word and takes pride in it. We are loyal clients as a result. Tony's sales skills makes car leasing/buying an effortless experience at Austin Infiniti. In finance, JW Cooper is the best you can find. He is passionate in his career and genuinely cares about his clients. I have never worked with a finance manager that is as wonderful as JW.

SF

27 de ene. de 2015

Stay away from this stealership!!! They will rob you!!! I was offered $4000 less than my trade was worth and they wanted me to pay $3000 more than the car I was looking at was worth. I was not being unreasonable as another dealership was able to make this deal. This stealership has lost my business for LIFE. I will not purchase a car here EVER!! You want a real dealership where you will be treated fairly go to Sewell Infiniti of Dallas. I had my first horrible experience at Infiniti of Austin in 2010 and then again in 2014. All three Infiniti vehicles I purchased were from other dealerships due to the fact that they want to rob their customer's instead of make lifelong clients. I was even told that the car I was interested in was sold and I contacted the dealer again shortly after I found out that the car was still available on the lot. This was either a LIE by the salesman or a bait and switch scheme. On a lighter note my G37S Sedan is gorgeous and I am very happy I purchased it from Sewell Infiniti.

mpavon

20 de ene. de 2015

I had a great experience every time we had to interact with Austin Infinity. In particular Chris Corn has taken excellent car of us, not only during the sale, but also after it. When we have questions he takes the time to guide us and provide us with an answer.The expresso bar is also a big plus,

AustinM47

8 de dic. de 2014

On my previous service visit to Austin Infiniti I had service performed that I did not authorize. On this visit, I simply couldn't get a timely return call to discuss the specific services I wanted to have performed. Monte Reger was the service agent both times. I only received a call after sending an e-mail asking to have my car ready for pick up so I could have service done elsewhere. I understand service department are busy, but it does me no good to bring a car in for service only to have it sit all day and not have anay service performed on it.

nononurse

1 de dic. de 2014

Best experience ever buying a car. From the first e-mail to driving off the lot in a brand new beautiful car, I've never been more pleased. Courteous, efficient, down to earth honest people. You can't go wrong looking and especially buying here! 10 out of 10!!

sjohn00

28 de oct. de 2014

I initially called Austin inifiniti sales and some one connect me to jim price a day before to check out the lease terms and Next day i went to austin infiniti to actually see the car and jim price gave a very good deal and i leased G37, Jim Price is very professional and polite and did a awesome job and i very much appreciated his assistance and the experience and also Kaylyn Passwater from finance is very calm and polite and professional. Overall its a great and very pleasant experience with Austin Infiniti. - Thank youJohn S

jdlucas27

19 de ago. de 2014

My mother and I have had a rough experience with salesman and dealerships in the past. She had been working with Joe from Austin Infiniti and she wanted us to go check out a couple cars Joe suggested for us. He even put these cars on hold until we arrived later that day. The car was for me and I wasn't looking to upgrade but something different. My Jeep Wrangler needed a lot of work and Infiniti was willing to match my offer from another dealer but we ran into a problem. The title office made a bad clerical error regarding the mileage of my Jeep. Joe knew the hassle it was going to be and talk to anyone he needed to help us fix this. I was only buying a lower cost used car but he still put in 100% effort like I was the most important client. Everything worked out wonderful! Plus, my used car gets all the perks of being purchased at the Infiniti dealership . So check out Austin Infinti and ask for Joe!!

cspringers52705

16 de ago. de 2014

I initially sent an email to find out the price of a black G37 with black interior. We negotiated back and forth and couldn't come to an agreement. I was offered a white one and a red one in place of the black. I declined both colors and said there was a vehicle 2 hours away that I was going to go get instead. Promptly after that I got an email stating that the car I originally inquired about was "on sale" (the stock number was even included in the email). We negotiated again and agreed on a price with a window tint. Perfect! We arranged for my husband and I to leave work early to come pick up the car yesterday. We arrive and were walked out to the car. ...there sat a red car with tinted windows. The car I already said no to. We were told to sit still and he would be right back. He came back and said "good news, the car you thought you were getting is only 10 dollars more a month". I showed him the email where we specifically negotiated the black car I wanted and we didn't even get an apology. It was almost insinuated that it was my fault for the misunderstanding. In the end we left without a vehicle and without an apology.

mrbriz

22 de jul. de 2014

This was my first car purchase and I was very nervous going in. I spent several months searching for the right car and actually worked with Joe on a couple options. My experience at Austin Infiniti was great but it was made even better with the support of Joe. He is a great listener and doesn't act pushy or use aggressive sales tactics to pressure you to buy. When I needed time Joe gave me space and when I decided on the car I wanted Joe went to bat for me and ensured I got the price I requested and didn't have to pay a dollar more. They say in sales that people buy from people, and Joe Antenorcruz is a person that I will continue to buy from for years to come. I will confidently refer my closest family and friends to him to ensure they have a great buying experience as well.Thanks Joe!! Keep up the good work - continue to debunk auto sales stereotypes.

carolm21

16 de jul. de 2014

My experience with Austin Infiniti was one of the most pleasant I've experienced with car dealerships. I particularly liked the lack of pressure to purchase a car. Kaylynn and Sean went above and beyond to help me with the purchase of my new Infiniti G37. Kaylynn is a fantastic salesperson and Sean was wonderful at helping me with financing options. Austin Infiniti should be proud to have them on their staff. I would definitely recommend purchasing with this dealership.

Matt509

12 de jul. de 2014

We don't normally like to visit dealers as there will always be sales pressure, however, we were looking at an Infinity QX60 online and it looked quite nice. We had no experience with Nissan or Infiniti before so we decided to give a visit to the dealer. We met with Chris Corn, who was very polite and able to answer all of our questions. During the process there was no sales pressure. We decided to do a test drive and Chris was able to select the vehicle with the right color and options that we liked. We also had a vehicle to trade in and Chris was able to get a great trade in value while at the same time offered price reduction for the new vehicle. Over the weekend we realized that the wheat interior color would be hard to maintain and keep clean, and we feared that we would not be able to enjoy it. We called Chris on Monday and expressed our concern, of which he eased and took care of immediately (it was his day off!). We came back on Tuesday and Chris had the same vehicle with a black interior ready for our exchange and I only had to redo a few of the documents (those that had VIN numbers) and we were in and out of the dealership in very short time.Chris Corn genuinely showed that he was willing to help and resolve all of our concerns to satisfaction. I am not sure if other dealerships or sales persons would be able to perform a vehicle exchange like we experienced. Typically sales people only like to take care of new business and show less interest once the vehicle is sold. However Chris has shown exceptional customer service for pre and after sales.I would highly recommend working with Chris Corn at this Austin Infinity dealer for a true best in class sales and customer service experience. This was the best car purchasing experience we ever had.

Ray Sapinoro

11 de jul. de 2014

Originally went to Austin Infiniti to look at used non-Infiniti vehicles. Spoke with Joe Antenorcruz, and he explained and provided all the information needed. He was very knowledgeable and was not pressuring. We ended not purchasing but exchanged contact information for future. Joe kept in touch every few months and was always available for questions.6 months later timing was good for us to get a new vehicle. Looked up Joe, sent him our requirements for vehicle, price and timeline. He was able to find a match quickly and since he knew our budget (base on online guides\estimates) he was able to make it work. We came in, test drove and purchased. We bought a certified vehicle and they really stand by their vehicles.Great car shopping/purchasing experience! Already recommending friends just to stop by and look with both Infiniti and non-Infiniti models in their inventory.

Skylight221

26 de jun. de 2014

I went down to check the price of QX 60 at Infiniti dealer this week. I never thought that I will going to buy the vehicle at the same day, well I bought QX60 now, it is what is... :-). I want to say Thank to Kaylynn Salcido, she's very nice lady, she was helping me through all the process, and event when I want to take out my new car to the road, she told me I have to teach you how to handle a new car first before you can drive it.

ynot3d

8 de may. de 2014

I bought the car in from Austin Infiniti and I drive me car 185 miles to Austin Infiniti to have it serviced. The quality is much high than the dealerships in the Houston area.

cav2108

6 de may. de 2014

Austin Infiniti's Service Department is what keeps us coming back again and again to Austin Infiniti. WE have lived in Austin for 16 years and dealt with several brand dealers. Austin Infiniti is the best by far.

ElvaDenise

17 de abr. de 2014

I brought my Infiniti in for a routine oil change on a Wednesday morning. The staff are always so very friendly and knowledgable. I wasn't pushed or sold into any additional services, but was made aware of the current condition of my vehicle. The waiting area is a comfortable lounge with all the amenities I need to be able to work remotely and not lose any time away from work. And certainly, the complimentary car wash is always a plus because it saves me so much time. Every time I leave the service area, I feel like i'm driving a brand new car off the lot. Thanks, guys and gals!!!

elhagemeier

14 de abr. de 2014

I took my Infiniti M37 to Austin Infiniti for it's first service at 3750 miles. The guys on the drive greeted me and helped me get started. While they took my car back, I went to the waiting area and was able to have bottled water, pretzels and warm cookies straight from the oven while I worked on my laptop. When my car was finished, my service guy Nick brought it to me just outside the waiting room. It was a very efficient service and the wait was not bad at all. Thank you Austin Infiniti!

rplanet

9 de abr. de 2014

My car did not feel like it was driving quite right. Monte was extremely friendly setting up my appointment and arranged to have his Mechanic Josh ride along. Josh really knew his stuff and noticed right away that the alignment was off. He also gave practical advice on which issues were normal or an issue that could be fixed. Monte got the car turned around while I waited, answered all my questions, and left me feeling satisfied. Phenomenal experience.

Seapearl88

9 de abr. de 2014

My overall experience at the Infiniti dealership was awesome. Angel Chavez Jr. made me feel like family, and was great at helping me make the correct decisions for my services that day. He also gave me an accurate wait time. Alongside the lobby attendant making my wait comfortable and pleasurable. The icing on the cake was when I needed a charger for my dead phone, the cashier was kind enough to lend me theirs. After getting my car back, it felt so much better. My tech did a great job. It was a great experience and it makes me look forward to seeing this amazing team again

tootsie6

31 de mar. de 2014

Every visit is a Welcome visit, gives Good Customer Services, Make You Feel like Family, Make You want to continue coming back to buy from them. Great Place.

mdow

30 de mar. de 2014

My service consultant Nick was professional and friendly. He also gave me helpful tips for maintaining my vehicle and was interested in answering questions about my vehicle. Great service.

cgeurin

27 de mar. de 2014

Austin Infiniti Service is always great to work with. They're right there to get you checked in (and if your Service Consultant is busy someone else will chip in to get you checked in), are great with recommending service needs now and the near future without "surprises" and do the work right the first time. Finally, the post-service car washes are excellent!

GReeves52

24 de mar. de 2014

Mr. Reger provided excellent service and information. !We will be back for future services!!Note: My first contact with a different Service Manager was not a good one, he was too busy?? Monte Reger save the day !!!

dogs2020

23 de mar. de 2014

Fast service and very professional. Mr. Lefebvre was able to meet all my needs and completed all the work as promised. When I picked my car up it was even washed.

JillKlucher

22 de mar. de 2014

The Service Team is always prepared and ready to accept clients as they arrive. There is not a long line waiting or crazy going on preventing efficient service. They know we are coming, have the paper work ready (or the vehicle) and have a loaner in the queue. It is a fabulous experience!! THANK YOU Nick and Mark for making me feel special!!

MichelleLemke

20 de mar. de 2014

Monte Reger is always very attentive, listens to my concerns, and he provides answers to all my questions. I appreciate his professionalism and good-natured personality.

Jburton0901

11 de mar. de 2014

Excellent service in every area! Monte was excellent. The lounge area was fantastic. I do have to say the hostess could smile a bit more however everything else was wonderful!

GrayDawn

8 de mar. de 2014

New tires for FX35. Great price and service as always. Very personable dealership. Wanted the best tires for this application and the dealership was able to explain which ones to buy and beat all the tire outlets, plus they know my car and how to work with the special rims.

HomesByJack

7 de mar. de 2014

As always, great service, fantastic employees. And I enjoy your watiing area with variety of TV programs and nice assortment of snakcs and drinks. Keep up the good work.

alexmartinez

4 de mar. de 2014

This was my first visit to the Service Department for my new Infiniti Q50, and everything was better than I expected! They had everything ready to go, including my loaner car, and got me on the road to my office very quickly! When I returned that evening, they had my car washed & ready to go, took a few minutes to return the loaner and got heading home very soon! Overall, thumbs up for a great experience! :)

npruitt1

24 de feb. de 2014

As always, Steven Donovan and the Infiniti Service team are great. The level of service provided from the car port to the register is top notch. I never have any complaints. I will always recommend Steven as a Service Manager. He always calls back when he says, and he always delivers.

dsand77

23 de feb. de 2014

I drove the car today and it seemed to me the performance was better than ever - thanks!. (Two idler belt pulleys were changed on Friday, Feb 21).There was no "vibration" through my feet that I had brought the car in for. Still a slight circling of the engine idle but this is not a problem judging by the way the car goes.The reason I gave 'good' on some categories rather than 'great' was due mainly to the fact that communication could be improved a little; like a bit more detail about what might be wrong & why the work to be done can fix it.

Donnagm

28 de ene. de 2014

The service was outstanding. I was finished very fast and I didn't even have an appointment. Very good work and very nice to work with.

MarkPerry

28 de ene. de 2014

Great dealership and great employees. I would say that as price goes it is comparable to most auto service shops, what makes Infiniti different is that they are interested in earning and keeping your business and understands that as consumers we can not always "shell" out a bunch of money and will help in that area. I have always used Dave Henricks as my services consultant since I purchased in 2010 and I continue to due to his quick response and straight forwardness. I have thought about purchasing Audi and BMW's and I always come back to Infiniti.

ElvaDenise

14 de ene. de 2014

The staff at the service center are very helpful and pleasant to work with. I really appreciate the honest feedback on service recommendations for my vehicle. I never feel like i'm being coerced into any recommended service, which makes me feel comfortable to ask questions and to return. Thanks for the awesome guest waiting area (snacks, drinks, and wi-fi are all super)!

Mark Richards

12 de ene. de 2014

Brought my Qx56 in at the last moment to the service department to see if they could fix the minor issue I had with a small vibration on the front of my vehicle. Service department went out of there way to get me in. The service department was outstanding. I would recommend the Infiniti dealership in Austin to all my friends. Camey Martinez The sales consultant that sold me my QX56 months ago was also helpful with questions I had on the 2014 Infiniti QX 80. She made me feel right at home when I was waiting for my vehicle to be serviced.

hazem278

29 de dic. de 2013

Very unfriendly crew. I tried to meet with the used cars manager more than twice, but he declined to accept! There also was no fiollow up & it felt like I was begging for their business!

dtaute

19 de dic. de 2013

I was early to my appointment which didnt cause a problem for anyone. They got me right in allowed me and my kids to relax have a snack watch TV while they changed my oil and washed my car and vaccumed it. Ready in the time they said, everyone was pleasant. Also the waiting room had very few folks in it- this was a Saturday. Later for comparison I had to take my son's Toyota in for an oil change - different experience. Had appointment, dropped it and returned to get it. The waiting room was jammed packed with many folks, familiies included who appeared to be there for a long while. Said the oil change would take two hours and did call me when it was done. I went to pick it up and they lost the paper work so I had to wait while they wondered around the place to find it. Seemed chatotic, folks husseling and scrambleing - no one was rude but I cant say they were overly friendly either. Seemed systematic - garage doors flying open, expecting me to know where to go and who to ask for - the feeling was loads of staff but I felt invisible. Totally different experience - same result got my oil changes but pretty sure no one at Toyota knows it. Thank you

Coleyaustin

23 de nov. de 2013

We did not have an appointment and We were finished in less than an hour. Nick is always very friendly and very helpful the waiting room is very nice.

Kim Lerche

21 de nov. de 2013

Your service is excellent! Having service personal like Nick Lefebvre is the reason why I will always look forward to my visits and is the reason why I will always drive your vehicles. Thank you for everything! Kim Lerche

MacKay1234

7 de nov. de 2013

Monty is the best service manager ever.. we own 2 infinitis and it is always a pleasure to work with him. today I was in and out waiting on an oil change in 35 mins! Super great service!!! We will continue to always on an Infiniti just cause the service is so wonderful!

joerobinson

5 de nov. de 2013

Monte and your staff are always great to work with. I have never had an issue with them. Great addition to your staff. I got to meet the mechanic this time and he was great as well, however, I cannot remember his name at the moment. I am sure you can pull up my work order and figure it out though. Great Job Austin Infiniti!However, I am not a fan of this section of your survey, 25 words or more. Really, if I don"t type enough you won't accept my response. That's pushy. Also why are you forcing me to create an account in order to submit something you sent me asking for my input?

fjohnson15

3 de nov. de 2013

Mark Bailey is a true asset to your company! The guy is a obvious perfessional in what he does! He kept me informed thru out the visit and answered all my questions with enthusiasm that I've never experienced at a new car dealership! This was my first visit to the Austin Inifiniti Service DEPT. But I must say, it was a pleasurable one! Thanks Mark for a job well done!!!!

ksatrauss

30 de oct. de 2013

As always, Nick provided friendly, outstanding Service! It's too annoying that this rating system makes won't let me send my rating without "25 words," signing-up and creating a password.Austin Infiniti service is great ... this rating system in unsatisfactory

kpittman99

30 de oct. de 2013

Larry picked up my car on time and as scheduled...and returned it by1:00. Extremey friendly and helpul! Thank you Larry! Having my car serviced is so easy and painless!

berman

23 de oct. de 2013

The service at Austin Infiniti has excelled in every area. My service rep--Nick--always goes the extra mile. Every visit has been a pleasant experience, with an outcome that exceeds my expectations.

AustinAustin

20 de oct. de 2013

The service center at this Infinity dealer is the best dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain things and that they are helpful and absolutely no "talking down" ever or anything negative. Great car service experience dealer is especially difficult for women to find, in my experience, so it is wonderful to have found this service crew at this dealer -- friendly, customer best interests paramount, honest, fair. They arrange rides or a loaner car for my routine service, and do little extra things at no charge (ex., wash car before returning it). They always ask before doing extra things that would be a charge, do not overcharge, and are extremely neat and careful. This is my first Infiniti. When I get my next car I may want to look at a different brand, but I will look at Infiniti first because the ownership experience is so wonderful. Great group of folks here, and they have my loyalty.

ehb3rd

19 de oct. de 2013

The service center was ready when I arrived for my scheduled appointment. Service consultant allowed time to answer my questions and concerns before work started. I knew what the pricing was going to be before the work started. I was notified before anything extra was done so I could approve the work and pricing.

mking86

7 de abr. de 2012

I brought my G37 in today to have a routine oil change done, and mentioned to Nick that my brakes were making a squeaking noise and mild vibrations. After a few minutes in the waiting room he came out with a printout diagnostic explaining what the techs had concluded the story was with my car. He explained everything clearly and told me that they would resurface my rotors and change the brake pads in addition to the oil change under warrantee. Since today was good friday they were somewhat short staffed and the work took a bit longer than expected, so he was kind enough to comp me the oil change to make up for it. Overall I had a good experience and felt well taken care of by the staff and will definitely be going back. Great job Nick and the rest of the staff you guys earned another customer for the rest of the time I'm stationed down here.

rabush

30 de mar. de 2012

Having purchased one Infiniti automobile, on a return trip to the dealer for servicing, I mentioned to the same sales agent that I wished to purchase a second Infiniti - this time the SUV - the FX. That was over three months ago. Not once did I receive a follow up call nor email - not once. I assumed that she had dropped the ball, took my wife to the Lexus dealer and purchased the car we wanted in less than two weeks. I might add that the purchase experience and follow up at Lexus was seamless. Painless. Ten days ago, out of the blue, Camry called me - as I said, three months after we had spoken about the second car. She told that they had "finally" found the car I wanted. Having spoken to others, more senior, at the dealership, I am aware that she was not telling me the truth. She had dropped the ball which is what she should have said in the first place. She opted to lie. Had she simply ignored me, as I assumed she did, things would have been fine. I found a car and importantly, my wife is happy with the purchase. camry's mistake was greed - the off chance of selling another car at the expense of customer satisfaction. It's unfortunate that one employee is allowed to impact the relationship. Needless to say, I will not be using her services again and I would strongly recommend that you have a back up plan in the event you are looking at Infiniti cars.

Stevcom

26 de feb. de 2012

Shealea Greer with Austin Infiniti made a trade offer to upgrade to a new Infiniti G37 convertible for my wife. She made the offer based on an Infiniti upgrade promotion that prior to my inquiry she admitted knowing nothing about. I accepted her offer subject to her inspection of our trade in. Anthony Raglin, a salesman with the dealership, made a trip to our home in Granbury, 3 1/2 hours away to pick up the car and take back for their inspection. I also gave Anthony a partially completed, signed, credit application and copies of my drivers license and insurance. The credit application included my social security number in order to allow them to pull a credit report to verify my credit. After they looked at the car Shealea called several times to discuss the trade value, we finally came to an agreement on the trade value which was exactly the offer amount she had previously made, the only problem, I needed to complete the credit application. I informed her I had purchased several vehicles over the last 12 months with less information than I had provided her and that all of the other dealerships simply used my social to pull credit along with a signed credit application. That was not good enough for her however as she demanded that I fill in the other items missing from the report. The other items were, my place of employment, (we are self employed and I noted that on the application I sent to her) and next of kin who did not live with us as well as some information regarding income and home mortgage. Now understand, I already have an Infiniti lease and also have other Nissan financing in place on another vehicle that was purchased earlier this year. I tried to explain to her that all she need to do was to have her F&I manager pull my credit and she could find all the information she needed. Nothing doing, it was by the book or nothing. When I told Shealea she appeared to be way over her head in as much as her ability to put a sale of this nature together she took extreme offense and cancelled the deal. I sent her a completed credit application the next morning, but she would not accept it. I would never consider doing business with this dealership unless I wanted to be treated like this was my first car I ever purchased.

jonnymo

8 de ago. de 2011

Amazing buying experience. We started working with Camy through the dealer website. She got back to us right away with an excellent first offer. We negotiated over the phone and they gave us a deal that could not be beat. When we got to the dealership everyone was very friendly. They made handling our trade in quick and painless. We were walked through all the features of the car and Camy was very knowledgeable. The entire process was very upfront and honest. I would buy from them again and have recommended Austin Infiniti to all my friends.

averagedriverguy

23 de dic. de 2010

This dealer may be the best in the USA for all I know.I just bought an Infiniti recently after years of Lexus and BMW.The car itself is good (M45S) - it does not have the luxury of Lexus, but has better performance/handling. It does not have the performance of BMW but is more luxurious. And it has a huge trunk and fits 5 comfortably, which is awesome. The service is OK. Nothing bad.However, compared to Lexus/BMW/Mercedes, the service is middling at best. When I say "Lexus" going forward, it means both Lexus/BMW/Mercedes.At Lexus, when you arrive for service, someone immediately walks to your car, asks your name, brings the paperwork already printed, has you sign a car liability thing for the loaner car that is already prepared, double checks why the car is there, and then has you on your way in no time flat. The service is very fast, professional, courteous, and respectful.By contrast, I have several times gone to Infiniti to see lots of people milling about, obviously busy, and stood there for several minutes before someone eventually walks up and asks what I want. Then, eventually, the paperwork is created and within usually 15-20 minutes you are out of there with a loaner car. Not bad but not as fast as the other luxury brands. Staff are casual - friendly enough but offhand compared to Lexus. It feels like a GM service, not a luxury brand.At Lexus/BMW/Merc, when there is any issue of any kind, they just take care of it. Especially BMW - if something is a little out of warranty it is not unusual for them to just take care of it anyway. They really bend over backwards to give a great customer experience, and do all sorts of little things they don't really have to do. You get the feeling they want you to be 100% satisfied, and then some.At Infiniti, by contrast, they don't give an inch. If something is a little out of warranty when you take it in, even if acting up prior, sorry Charlie you're out of luck. The rules are the rules, no exceptions. For things which cost very small amounts of money they miss an opportunity to delight, and instead are just average.I guess that's the difference: Lexus/BMW/Mercedes really try to delight their customers, where Infiniti seems to be happy with just being OK. I think the Infiniti team think they are delighting the customer, so it is not lack of intent but lack of understanding of what it takes. They should start hiring their service mgrs from Lexus/BMW/Merc to up their game.Because of the service experience, and for no other reason, I am planning to sell my Infiniti in Q1, and buy a Lexus, BMW or Mercedes.Again, Infiniti service is good, not bad, but it simply does not match up to the competition.

gmata13

30 de nov. de 2010

I bought a Certified M45 2.5 yrs ago. This weekend I was told by another dealership that my car had 80% of the body repainted. When I purchased the vehicle I was told it had a clean car fax and hadn't been in an accident. I will never purchase a car from this dealership again. If you do, paint meter their cars and verify that it hasn't been in a wreck. Protect yourself because this dealership will not.

kelramos

4 de nov. de 2010

Taking my car in to Austin Infiniti for service is always a wonderful experience. Their technicians are efficient and thorough, and I have never had a recurring problem with my car once I take it in. Every time I bring my car in for service, I get a fantastic loaner car, and never have to wait around for my car to be finished. Dave Hendricks takes excellent care of me, and lately has even started remembering to ask if my windshield wipers need replacing (in the Texas heat and cold, it seems the windshield wipers give out after about 6 months). Several of my co-workers have bought and service their cars at Infiniti based at least in part on how much I praise the dealership. I would never take my Infiniti anywhere else for service!

lancejv

16 de ago. de 2010

Austin Infiniti8140 Burnet RoadAustin, Texas 78757BEWARE. I purchased my Infiniti from a Dealer outside of Texas. I had only been to Austin Infiniti one time to have work done on my vehicle, but maintained the vehicle impeccably just not at Austin Infiniti. I received a letter from Kevin Martin the Vice President of Total Customer Satisfaction via Infiniti National Consumer Affairs Department stating that they had become aware of a cosmetic issue with the dash material on vehicles like mine. For this reason, Infiniti extended my vehicles Limited Warranty to 96 months and unlimited mileage. Several weeks after receiving the letter, my car started to have issues with the dash that was described in the letter that I had received from Infiniti National Consumer Affairs Department. I called Austin Infiniti to schedule an appointment with the Service Department to have the issue corrected, giving them two week notice so that they could make sure they had the parts for my vehicle. After leaving my car with Austin Infinitis Service Consultant Steve Donovan, I was told my car would be ready that day. Later that afternoon, I received a call from Steve Donovan saying that my car was not ready, and that they were not going to fix the warranty issue. When explained why by Steve Donovan, I was told that because I had not been bringing my vehicle to Austin Infiniti for maintenance they would not fix my warranty issue. I asked to speak with the General Manager of Austin Infiniti, Allen 'Big Al' Clauss, and he said that they are a private Infiniti Dealer and that they could refuse service to anyone they choose. After picking up my vehicle, I contacted Infiniti National Consumer Affairs Department, to see if they could help me out. I spoke with Emalea Reid, Regional Consumer Specialist for Infiniti North America, and after her research she stated that I would have to take my vehicle to another Infiniti Dealer. The closes Infiniti Dealer is over 80 miles away, and who is to say that they will not refuse the vehicle warranty work as well. When I asked Emalea Reid if I could speak with her supervisor, she refused to tell me how to reach that person or even tell me their name. In short, it is very very confusing as to why Austin Infiniti could refuse to fix a warranty item that I was instructed by Infinity National Consumer Affairs Department to have fixed at their location. PLEASE BEWARE OF AUSTIN INFINITIS PRACTICES REGARDING HONORING WARRANTY WORK ON ANY INFINITI VEHICLE.

KimKinMom

23 de feb. de 2010

From the first phone call to the final close Shealea and Camey were very responsive and very upfront about everything. Since I don't live in an area that has an Infiniti dealership price was the most important buying factor for me. Shealea quoted me a great price on a new 2010 G37 from the very first. I did not have to haggle over price and I like that. In fact, I was a little concerned that the price she gave me might not be the actual car I was wanting (we did this all over the phone and email) since it was so much lower than other quotes I had gotten. When I asked her about it she was very straight forward with me - told me I had told her up front that I was buying on price and so she gave me her best price up front. I like that way of doing business!

acthammer

14 de oct. de 2009

My experience at this dealership has been great. I own a 2003 G35 coupe which I bought from Shalea Greer. She was very knowledgeable about the car, was always honest and truthful, and is still friendly to me when I'm in for service - 6 years after the sale. Plus, their service department is the best I've ever encountered. I've owned Lexus products and have had service in several of their dealerships but none of them equal Austin Infiniti. I have never once had to return my car due to a problem not being fixed. The drop off is always quick and the loaner car is waiting right outside the advisor's area. I would not hesitate to buy from this dealer again but unfortunately Infiniti doesn't make a car that interests me at the present. I'm hopeful one will come along in the next couple of years. My only complaint might be their lease rates weren't as good as some of the other Infiniti dealers in the state. That might have more to do with the timing of my purchase, though.

fijiwill

23 de ene. de 2004

I typically buy an average of two new cars per year to drive. I don't really have much brand loyalty to any one manufacturer so I try to drive as many different cars as possible. I decided to go take a look at the new infiniti FX45 in september at Austin Infiniti. I was test drving the FX45 no later than 20 min. after walking into the dealership and had a quote on the car by the end of the hour. The best part was that I was wearing my torn jeans, teva sandals, and a t-shirt that I workout in and the guys there treated me no different than their most valued customer. I checked prices on similar FX's from other dealers and the Austin Infiniti qoute was less, and this was after I told the other dealers that I had already gotten a quote from Austin Infiniti. I am sold on the service and quality of service of this dealer. Probably not going anywhere else for a while.

ccooper

8 de dic. de 2003

I recently purchased a 2004 G35 Sedan from this dealer. If there had been an alternate dealer in Austin or San Antonio that had the vehicle I wanted, I would have left and gone there based on my experience. For that matter, I nearly left to go to Sewell Infiniti in Dallas since when I spoke with them on the phone they were much more helpful and courteous.<br><br>Since my employer is a vendor used by Nissan, I am eligible for Nissan's Vehicle Purchase Program. Based on this, I took a serious look at both the Nissan and Infiniti vehicle lines given that my discount would save a few thousand off MSRP and since I was supposed to be given a pre-determined price without any negotiation. The first time I stopped by to see if the dealer participated in the VPP program and get a quote for the pre-determined VPP price, the sales person said that they didn't participate. After speaking with the manager on duty though, he agreed that they might be able to quote me the price, and that he'd have the New Car Sales Manager call me the next day to discuss.<br><br>After hearing back that they would give me the VPP price for the month, I scheduled a time to come in with my wife for a test drive a few days later. On the day of the test drive, we arrived at the agreed upon time but ended up waiting around a lot and in the end only got to spend 15 minutes with the sales person driving the car and 15 minutes with us driving before they closed. Since we were still interested in the car, we set up a time to come back the following day to drive further. Before leaving, when I brought up the topic of price, the sales person started to hedge again whether or not they would honor the VPP price. By the time we left, we were pretty frustrated given how much time we had wasted, and that they still hadn't told us the price. This was especially annoying given that I was able to call Sewell Infiniti in Dallas and get a quote on the VPP price in less than 20 minutes over the phone.<br><br>When we went back the following day, we were given about 45 minutes to drive the car alone because they were having a sales meeting. This was great, but when we got back to the dealership the shenanigans started again. First, when I brought up the topic of price the sales person tried to stick a credit application in my face which I complained about vigorously. Second, the sales person didn't seem to have the answers to any of my questions and kept running off to talk to other people making the discussion very drawn out. Finally, I blew up and said that if they had any desire to sell me the vehicle today they needed to quote me a price NOW or I was leaving. After that, things settled down and the experience became tolerable.<br><br>The bottom line is that if you walk in the door to this dealership without clear expectations and knowing exactly what you want, I could totally see this dealer walking all over you. It is unfortunate that there is not a second Infiniti dealership in Austin to keep them honest.