Laurie Wadlington

22 de nov. de 2015

My salesperson Bob Lyman was terrific-a great asset to your staff. No pressure, was very informed about the vehicle and helpful in showing me how to negotiate myself around the technology. Thanks to Bob, I had a great buying experience!

Michele Montalvo

14 de nov. de 2015

Everything went smooth from start to finish! Been buying and servicing my vehicles here for years!

Dan Dela Cruz

13 de nov. de 2015

All I can say my service advisor Craig Dinkelman went above n beyond for me, to honor my warrenty on my gmc, Of all the service dealership service dept I been too in the valley this is the best sevice team, friendly, listen to what u want to do with your vehicle, and gets the job done right first time, you go home with a big smile on your face which makes you want to come back, Tell u the truth I never bought my GMC from them, but with the awesome service I will not go nowhere else..

Christopher Varela

13 de nov. de 2015

It was a great experience. I got the truck I was looking for and wanted. Yasmin Hernandez was excellent to work with. Originally, we could not work out a deal in the spring time, but she kept following up with me and now I have the truck I was looking for. I'm glad she found me my new truck.

Kristen Velasquez

10 de nov. de 2015

Darin & Dave C. made sure everything was done perfectly!!! Exactly how All service should be.

Victoria Sanchez

3 de nov. de 2015

I couldn't have had a better experience. By far the best experience I've had with any car dealership. All the staff members were very friendly and helpful. If a place wants to make a deal, they will make sure it happens just as this place did. GMC Buick Autonation not only helped with one vehicle but with two. We now have two amazing, reliable vehicles in my family. They made sure that we were leaving with something we wanted and could afford. I will definitely refer my friends and family when they are in need a vehicle. Thank you so much for everything.

Arnold Hernandez

21 de oct. de 2015

service department its always high rating from me.. they are very professional individual..

Myron Carson

18 de oct. de 2015

I was pleased with the entire process of selecting and buying of my 2015 Buick encore.

Danielle

5 de oct. de 2015

GMC and Craig Dinkelman provided excellent service. Upon dropping my car off, I was offered a shuttle ride home, without asking, in lieu of waiting two hours for my husband. Craig was knowledgeable and helpful in determining my vehicle's issues. He did not encourage me to complete unnecessary repairs, and was adamant about determining the root of the problem. The only downside was that my car was not washed when I picked it up, but Craig apologized and offered to either wash it then or for me to bring it back for a wash at a more convenient time. I greatly appreciated the ease of my experience.

Kevin Morsey

5 de oct. de 2015

Excellent service department with friendly personnel. Thanks for your professionalism.

Joseph Hickey

3 de oct. de 2015

Great experience. The staff is excellent. I was treated fairly with my trade in.

Patrick Garofalo

10 de sep. de 2015

The staff is knowledgeable accommodating, and courteous. The waiting room is comfortable

William Coppinger

5 de sep. de 2015

The team of Joe Fiorillo and Marc were out standingThey both knew their business and had a good grasp of the product.I WOULD NOT HESITAT TO GO THEM AGAIN!Auto Nation almost lost me when I had to deal with Eriche was at best arrogant and combative,I after dealing with him started to look at other dealers in town and in Utah and Calif.Your Finance person,Angela was also helpful and professional

Ruby

2 de sep. de 2015

Most self-serving and/or incompetent service we have ever seen. 25 Sept 2014 bought tires, they performed their multipoint Vehicle inspection/income generation inspection Was told that breaks were nearing failure, needed to repair. Had breaks inspected by two other shops, have over 50% breaks left. Again on 25 Sept 2014 asked Autonation GMC to look at emergency break as it would not engage. From Autonation GMC and I quote Inspection found brake pedal broken and Autonation GMC said they could fix it for about $579.00. Did not let them fix the broken break. 2 Sept, 2015, asked Imperial Auto Center to look at emergency break. Installed a drop of lubricant on latch, works fine now. Installed after market tail lights on Yukon and could not get these lights to work. Took to Autonation GMC to find where I had error. Was told that the lights were defective and charged me $265.00. Their work did not settle with me so I inspected the system and found two fuses were blown out. Replaced fuses, tail lights work perfect. Autonation GMC refunded me my money. This dealership should not be allowed to even inspect a vehicle. They are there for one purpose, rip off the customer, no matter what, get their money by deceit and dishonesty. I have the Autonation GMC invoices to prove the above statements.

Terry Carlson

31 de ago. de 2015

The battery on our 2014 Buick Lacrosse became defective. Took the car to the dealership. Craig got us right in. Had the battery replaced, did the service on our car and had us back out the door in less than two hours.

Charlsie Biard

25 de ago. de 2015

From the initial phone call to Robert Singleton to vehicle pick-up, I was treated with thorough communication, warmth and respect. This, indeed, was royal service, so friendly and certainly professionally dealt with regarding my car. Almost like overnight, my car developed a major hole in the tire, a broken seat support base for the front driver's seat and an obvious rumble sound/feeling under the front engine. Tire was replaced, seat support replaced and broken engine mount repaired within 24 hrs. How 'bout that? I love your service and would gladly purchase a new car if I could afford it. I'm a retired teacher on a fixed income so I'm limited. Regardless, I love my Enclave; feel so safe and guarded whenever I drive it. Great experience!!

Michael Davis

22 de ago. de 2015

Yasmin was fantastic and helpful! Got me into a great new car at the monthly payment I was looking for.

Nancy Maslach

18 de ago. de 2015

Caryn Lowe has got to be the very best service advisor I have ever had in my 50+ years of owning automobiles. She is genuinely concerned about your needs and will do everything she can to rectify the issues at hand.I drive over 225 miles one way to get to Henderson, NV, so that she can work with me, if and when I have concerns about my Buick. I can always count on her to be respectable, no matter how busy she is - making me feel comfortable and at home at the Henderson dealership.Thank you for hiring and taking good care of such representatives as Caryn for Buick Auto Nation, Henderson. Please do continue to appreciate her, as she deserves recognition for who she is as a person, for her work ethics and dedication to her job.Congratulations!Nancy Maslach

Michele

14 de ago. de 2015

Rachel is a GREAT sales person and I will use her again! Eric and Rachel took good care of us. We will definitely be back for our next vehicle.

Linda Todd

13 de ago. de 2015

Everyone is extremely friendly and helpful car delivery/concierge department shows new car explaining everything

Jaime Huggins

11 de ago. de 2015

They were professional and fast! We had our newborn and toddler with us, and they helped get us through the car buying process as fast as possible.

Kelly R.

8 de ago. de 2015

I was helped out as soon as I arrived and the service manager was very friendly. I had a great experience overall and I would recommend!

John Wasserburger

8 de ago. de 2015

I do not drive my new pickup very much, less than the miles required for a scheduled oil change. I was given by E mail a scheduled oil change, tire rotation, lub, etc. I was given a date and time. I took the truck in as scheduled and all was completed in a timely manner, plus they washed my truck for me as well.

Warren King

5 de ago. de 2015

I brought my GMC in for a recall. They were very prompt in taking care of me, no waiting time. My truck was ready at the time they said it would be. Then I met with Craig and he gave me a couple quotes on some items that need attention. He was very good at explaining everything to me. Thank-you for such good service, and it was a nice suprise to have my truck washed when the job was complete.

Bruce D.

5 de ago. de 2015

We made an appointment through Steve to meet with Joe at 9 a.m. Everything went according to plan. We got information without pressure, and since we had done our homework, we were ready to purchase. The car we wanted (in the color we wanted) had to be transferred from another lot so we returned mid-afternoon. We met Steve, who was also very personable and helpful. What we hadn't anticipated, and should have, was having to make an immediate decision with Susie about the maintenance contract. That was a considerable amount of money, and we felt rushed into the decision. Upon reflection, we probably chose the right option for us, but upon leaving the dealership that day with our new car, we were not 100% certain. If the maintenance options had been discussed with us in the morning, we would have had some time to think about them more carefully.The bottom line is that we are happy with our purchase and have already told others about our experience at the dealership.

James Wojt

4 de ago. de 2015

I scheduled an appointment online and arrived early. I was greeted by a very friendly service representative and it virtually no time to take all my personal info etc. We outlined the work that needed to be taken care of. It was performed in a quick and professional manner.I was very pleased with everything about the service I received. Quality of work, service everything was great. I have no problems recommending this dealership to others.

Robert

4 de ago. de 2015

Smoothest auto purchase ever...........................................................................................................................................................

Michael Barr

31 de jul. de 2015

My experience was great at auto nation GMC, the entire staff was helpful in helping me reach the correction on leasing then buying. sales people were friendly and courteous

John Worosz

31 de jul. de 2015

I had the best car buying experience ever. My salesman was very knowledgeable about all the features of the vehicle I picked out to test drive. After we decided to purchase the truck, Larry was very diligent in getting the truck cleaned and ready for pickup. When we came to pick it up, he noticed the truck wasn't as clean as it could've been, so he made a verbal appointment for me to bring it back, because it was late, and have it re cleaned. Larry was an outstanding salesman and representative for the company. I look forward to working with him in the future.

Mark Pellerin

31 de jul. de 2015

Had a noise in my front end that came out of nowhere that sounded like something was binding / popping when turning the steering wheel. Caryn recognized it when she drove it into the back for an oil change but I could not leave it due to family emergency. She made sure that when I dropped it off on the following Tuesday, it got taken care of.

Arthur Nisenson

25 de jul. de 2015

I had a great experience thanks to Robert in the service department. He greeted me as soon as I pulled in for service, and told me the approximate time it would take to put in my new radio. The CD player wasn't working, however, they fixed it very quickly. The waiting room was spotless with very comfortable chairs. As soon as they finished, Robert came and found me and the job was done! I will definitely be back to this service department for my next service needs. Thank you to Robert and the staff for a job well done!

Ducila Schanz

23 de jul. de 2015

I was not happy with your service prior to my last service appointment. I was told about a service contract for oil changes and was never signed up for, in fact I was ignored about it. I bought this car and paid cash for it with no offer with any service contracts. The new service advisor that was assigned to me at this visit was more than helpful and I was treated with respect and I signed up for service contract for oil changes. If you had more service advisors like him, you would have better business. Due to the previous service I received from your other service advisors, I have been thinking of never buying another buick again due to the rudeness I received when I purchased my car which I paid cash for. Service shows a lot to your customers about integrity and how you care about the products you sell. PS: I purchased this car in another state. I applaud your new service advisor that helped me for my last service visit.

Carrie Bradley

22 de jul. de 2015

My current service Rep, Court, listens to my requests and makes recommendations; however, doesn't preasure me into accepting his recommendations.

Jennifer Thurman

19 de jul. de 2015

We bought our new Buick Encore 90% based on our salesman, Steve. We first worked with Steve over a year ago when we were interested in the Enclave. He showed as the vehicle, and was honest with us in suggesting it wasn't the best time for us to buy a new vehicle, even though it cost him a sale that day. We returned months later to look at the Encore with Steve. Again, He never tried to push a sale. Then, in what I've found to be a rarity amongst salesmen anymore, he personally followed up when he knew we were coming out of an existing lease and offered to show us pricing for the Encore. We love the vehicle and the deal was hard to pass up, but what sold us was the no pressures personal attention we received for over a year leading up to the final sale.

Crombough

18 de jul. de 2015

Wow talk about bad customer service ! I never ever write reviews but felt I had an obligation on this one. I took my 2015 Yukon xl. in for service because the engine light came on. They asked to keep the car over night even though it was a quick fix. I asked them to fix weather a weather stripping problem and wash it. No problem I was told. I called 3 times the next day starting at 1:00 to 4:00. I was told they wood call me back in an hour the first time. Finally after waiting they told me it would be ready after 5:00. I came in at 5:15. Waited and waited in a lobby that smelled like gasoline. I now have a headache. It was not ready. It didn't get washed as I didn't wish to wait for it. The weather stripping didn't get fixed and they asked me to come back on Wednesday. I won't be going back their ever. Had a much better experience last oil change at fairway gmc. To top it off. All they did was change a spark plug. And they put 21 miles on my car. Guess someone needed a free car for the weekend. Terrible dealership. Cannot be trusted in my opinion.

Kurt Johnson

16 de jul. de 2015

Terrific service. Dave made the process quick, easy and pleasant for me.

William East

14 de jul. de 2015

Robert S The individual that takes care of my appointments does a outstanding job with schedule and length of time it will take to perform the necessary task. It sees that I never have time to thank him and the mechanics. So thanks guys....

Isaiah Graham

13 de jul. de 2015

Our representative Bob was very helpful and not too pushy. Gave us the info requested and helped with a smooth transition into a new vehicle.

Merced Quintana Jr

7 de jul. de 2015

The staff at Auto Nation kept you up to date on the status of your new ordered vehicle. They let you know when it was being built, and when it was shipped.

Cat Martin

5 de jul. de 2015

I love my GMC Acadia! The staff was attentive to my wish list and friendly. They made my wish list come true! I would definitely recommend all my family and friends.

Genevieve Brown

3 de jul. de 2015

quick response upon arrival, fast to understand problem and courteous contact throughtout the service process

Donald Shepardson

27 de jun. de 2015

Dave Castellan was great to work with in buying our new Denali. The paperwork by Susan Rocca was fast and efficient. These are two very good people to work with.Dean Shepardson

Mike Nichols

26 de jun. de 2015

The service department team is very nice. They attended to me promptly and arranged for me to get into a rental car quickly. They had my car for 2 days and my car was back to normal, and they washed it. Top notch department.

believer77

25 de jun. de 2015

The service that I received from Auto nation Henderson NV Buick G.M..C was the very best service I have ever received when purchasing a car, The prompt service in returning my phone calls that my sales rep Larry Francis gave was truly outstanding, and I know when it becomes time to purchase my next car, Auto nation Henderson Buick G.M.C will be my first choice in my returning. and I want to say thanks once again to Larry Francis for his kindness and follow up phone calls he made to make sure I was satisfied Robert Ayoub.

Martha Olson

20 de jun. de 2015

The best experience buying a car in all my 50 years of driving! And the installation of a sun roof in my Encore was done like factory-new. Can't tell it was added on. Everyone I have dealt with from sales, to finance, to service to the rides back and forth have been A+. I look forward to dealing with this dealership in the future.

Alice Goen

17 de jun. de 2015

Everyone was so friendly. My sales associate, Larry Francis, showed great integrity and willingness to help. His follow-up phone calls were a nice touch. Autonation Henderson made my experience of buying my Buick Encore No hassle, No stress and easy.

Joseph Doran

15 de jun. de 2015

Robert Singleton always does a great job when I bring my acadia in for service.Thanks to the gen. manager for the loaner car as it was two days for the work and this is my only car for driving. Also all the other staff that I had contact with were very helpful.

David Casano

12 de jun. de 2015

Excellent all around service. The service writer was really up to the job and is an asset to the dealership.

Joseph Stellavato

9 de jun. de 2015

Had been to a bunch of dealerships on Memorial Day and was looking to buy a vehicle due to all of the sales going on. The most polite people were at GMC. They were very friendly and were willing to work with me on price and were very concerned about my satisfaction. I have since recommended your dealership to 2 other people. Very satisfied customer here.

George Downey

8 de jun. de 2015

Great service with a friendly service representative who took the time to listen to any issues I had and made me feel right at home. Also, helped with a ride back home for me on Saturday when they normally don't have shuttle service.

Susan Campbell

5 de jun. de 2015

We had a great experience. Dave C. was easy to work with and not a pushy salesman like we've had in the past. The whole experience was easy and calm including the financing.

Anne M.

2 de jun. de 2015

Friendly staff from start to finish. When I drove car in to be serviced, they were prompt and calling me back was prompt also. They explained what needed to be done and what level of service to expect.

Dana Pecor

1 de jun. de 2015

Excellent experience as always. Robert had the paperwork ready and got my vehicle right in for service. My vehicle was also nice and clean when I left the dealership. Short wait time too. Thank you.

Karen Jimenez

30 de may. de 2015

Went to dealership 3 times. We were very impressed. There was no pressure.

Howard Cooper

30 de may. de 2015

We were traveling from Colorado to Las Vegas on vacation to see our kids and grandkids when the engine light came on. The dealer in Flagstaff said it was a recall problem and he did not have the part so advised us it was ok to drive the vehicle and have it repaired in Vegas at the buick dealer. Made an appointment with your dealership for Monday morning and explained the situation to them, they got us a rental car so we could do the things planned since they would have the car most of the day. Went back to get car, they were all very good and helpful, have not had a problem with the car since. We received excellent service from everyone involved...

Lorrie Collins

22 de may. de 2015

It was great doing business with Auto Nation GMC Henderson Family. I attend church in Pahrump, Nevada and the vehicle handles very well. Nancy was friendly, professional and efficient. The Terrain, Denali met my vehicle needs.

Lesley Moffitt

19 de may. de 2015

As alway the customer service was great, and all my concerns regarding my vehicel were promptly and well taken care of.

Melissa Mullin

7 de may. de 2015

Thank you to Court who went above and beyond with my service appointment. He proactively helped me make sure I knew all about my warranty coverage and even looked at past service to be sure I paid appropriately. He also took care of my rental car situation which was so helpful because I am a busy mom with 3 little kids. I really appreciate the service at this dealership.

Richard Scott

2 de may. de 2015

Service and Personal above approach. Well treated by all Personal

Jim Duffley

28 de abr. de 2015

One of the best Service Departments I have ever experienced...Keep it up...

Tommie Duane Troutmon

24 de abr. de 2015

The service people was kind and knowledgeable and very helpful. The wait was a bit longer than I expected. And I do not think my tires were rotated as I requested and paid for. My truck and tires were dusty and there were no handling prints on none of the wheels or tires. When you pay for something you expect it to be done. I was very dissatisfied with that.

Patricia Harrington

16 de abr. de 2015

I brought my car in for a repair, and was very happy with the care and attitude of my service person. The waiting area is great....coffee, TV, and snacks available for purchase. What more could you ask for? Very pleased with my experience!

Shirlee Herring

9 de abr. de 2015

First I would like to say, that I was in no way pressured by anyone, the staff let me walk around and look at the cars at my leisure. when I was ready to talk about buying a car (2015 Terrain Denali), My Salesman Marc answered all the questions I had, and was very patient. The entire staff was very polite and made me feel extremely at ease through the whole car buying process. I will definitely be a loyal customer to Henderson GMC AutoNation!! Shirlee Herring

The Newlyweds

7 de abr. de 2015

First time we actually got everything we wanted in a car purchase... My husband is soooooo happy with his new Sierra, and I can't help but be green with envy! I bought an Acura RDX last year, and after seeing the Buick Enclave... that's what I should have bought and I should have bought it at Autonation GMC in Las Vegas... I would have gotten the best deal ever...

John Alesia

3 de abr. de 2015

I was very pleased. Rachel answered all my questions and met my every request.

Ken Rota

31 de mar. de 2015

no senior discounts. other than that everything ok

Warda Ali

18 de mar. de 2015

Robert Lyman is the only reason why I bought my car. He was extremely professional, very hardworking and one friendly guy. He welcomed me and my husband. He answered our questions and concerns and never pushed us to buy a car. He allowed us to make our own decision. This is how much of class act this guy was he gave me and my husband a chance to just talk amongst ourselves. I recommend everybody to go to GMC to see Bob :). We actually went to other car dealer places and all the car sells men were rude. And it usually takes one to make or break a company and Bob makes it. GMC is lucky to have him :)

Charles Baxter

11 de mar. de 2015

routine maintenance. We can trust that your service staff know what they are doing and are properly trained.

Sam Palumbo

7 de mar. de 2015

diagnostic the problem and fix it, staff is always friendly and courtesy

Sherman Nowlin

3 de mar. de 2015

Very Professional and Friendly.Over the years I have had the opportunity of dealing with a host of dealerships from all manufactures.They are one of the best so far. I hope it continues

Mitchell Roach

1 de mar. de 2015

Appointment was started on time, vehilcle was delieverd back in a resonable amount of time with all work perfomened to my satisfaction

Jesse Marquez

25 de feb. de 2015

place was really clean everybody was so friendly and court the service writer was really nice he explained to me everything and I'm really really happy!! tnks

Thelma Marco

19 de feb. de 2015

Waiting room is too far from service area, Brought elderly mom with her car and it was far for her. But, they were nice enough to bring car when done to that door. So I guess it balanced out.

Kathleen Mancini

18 de feb. de 2015

I have previously purchased two cars before my 2015 Buick Encore, a 1990 Lexus 400 - sold and 180,000 miles when I purchased a 2002 BMW 530i - trade-in on the Encore. I was quite specific about what I was looking for in what will probably be my last car purchase. While there was one car on your lot which met most of my requirements, it was not an AWD, which was a must. Joe Fiorillo spent quite a bit of time searching for, and found, an AWD with everything. He was patient and determined to help me find what I wanted. He arranged to have the car delivered to your dealership, prepped and brought to my home at the end of the day. If not for Joe, I may very well have gone elsewhere and probably settled for my second choice in a vehicle.

Jared Gunderson

17 de feb. de 2015

Caryn made is easy and shuttle service was a plus. Thanks

Joseph Melvin

15 de feb. de 2015

The folks at the dealership were so very nice even though to finish the deal we were there till a very late hour on a Saturday.

Jeff Williams

12 de feb. de 2015

THE STAFF IS PROFESSIONAL AND COURTEOUS. SINCE I TAKE VERY GOOD CARE OF MY VEHICLES I GENERALLY KNOW WHAT IS NEEDED. YOUR STAFF NEVER TRIES TO SHOVE "FIX-IT'S" ON ME AND WORK IS PROMISED AS ORDERED. I ALSO BRING MY LEXUS TO YOU BECAUSE I TRUST YOU. FOR A DEALERSHIP, THAT SAYS A LOT

Gary

11 de feb. de 2015

A pleasant sales experience and being the first time I ever ordered a vehicle gave me enough time to get over the usual fears associated with sticker shock and financing.

Fred Young

10 de feb. de 2015

Service work on my immaculate suburban performed flawlessly as always. Service technician Mike Buckmaster always goes above and beyond while servicing all three of my vehicles. Robert the service advisor is great too.

Tracy Verduzco

5 de feb. de 2015

My daughter is a salesperson at AutoNation in Henderson, NV and she found the perfect car for my husband and I. She found us a 2015 Buick Verano which is roomy enough to accommodate my walker or wheelchair, there is plenty of room in the back seat for my teenage son and the car has awesome handling of the road, not to mention the great gas mileage! To sum it all up, we are ecstatic with our new Buick.

Robert Adams

24 de ene. de 2015

Everything went smooth and very professional. The sales staff and manager wascourteous and was concerned with my needs..

Rod L.

1 de ene. de 2015

We arrived in Henderson from Australia and knew nothing about buying a motor vehicle in the US. Fortunately we happened to find AUTONATION BUICK GMC in HENDERSON NV. The help and advice that we received from the staff was absolutely wonderful. They were very patient, courteous and considerate with us. We road tested many cars, changed our mind several times and asked loads of questions. Right through all of this, there was no high pressure sales talk - just good advice and help. In the finality it was easy to decide to use AUTONATION. We purchased our new car and could not be happier. We particularly commend ROB L for the outstanding manner with which he handled the whole process. We have no hesitation whatsoever in recommending AUTONATION, HENDERSON to anyone and everyone who is thinking of purchasing a motor vehicle.Rod and Lyn from Australia.

Dawn Wallace

11 de dic. de 2014

Your dealership made the hassle of buying a new car a lot less painful than I thought it would be. I got a great car for a good price and didn't feel pressured by pushy salesmen!!

Kent Johnson

11 de dic. de 2014

Your service department properly diagnosed and repaired not just one, but two faulty glow plugs on my 2010 GMC truck. Another GMC dealer/repair place couldn't figure it out. Thank.

Cody Smith

10 de dic. de 2014

They have Been on top of all my recall notices for my 2014 GMC Sierra and my 2010 Buick Enclave. when the vehicles were in the shop they offered a free shuttle to and from your location the prices are a little high but you pay for a good product.I will be using them for most of my needs.

Graeme Latta

9 de dic. de 2014

Really enjoyed my experience at Autonation. I was handled perfectly and at no time was any pressure put on me to purchase something I wasn't happy with. I was guided through the process perfectly and had the decision left up to me as to whether to buy or not. Really the vehicle sells itself and after looking up the details online and test driving it, the dealership was pretty much just guiding the ship until I decided that it was the vehicle that I wanted. Helping me through this and making me feel comfortable and valued was the saleman Tom Cruz, who was extremely helpful, and knowledgeable, especially after I had taken delivery of the vehicle.

Lucendah Burns

4 de dic. de 2014

I would love to say I had a beautiful experience no hassle, no run around. My sales Robert Lyman was a blessing and pleasure to work with, he was very honest and straight forward and also got my payment where it needs to be.The sales manager Susan was also wonderful and very helpful and straight forward.I purchased my first Gmc 2007 Acadia Beautiful truck I'm definitely a satisfied costumer. THANK YOU AGAIN GMC !!!!!!

Raymond Henningsen

29 de nov. de 2014

I can only say both Eric and David went out of there way to put my deal together. I have bought a few cars from Auto Nation and without dough, this was the best experience I had with baying a truck. I will share my experience with my family and friends.Ray Henningsen

David Cunningham

27 de nov. de 2014

very good customer service I was impressed. Thanks

William Barrett

26 de nov. de 2014

I got a recall and called this dealership. Taking care of the problem went extremely smoothly. After making the appointment I was called two times and sent two emails, reaffirming that I would be there. Upon arrival I was greeted with very informative and and accurate info on what was to be done, And most importantly, just how long this procedure would take. Every thing went down just as they stated, In fact it was done 15 minutes early! So Thank You. Bill B

Jim Conklin

26 de nov. de 2014

I had a fluid leak after a recent repair job performed by the dealer. When I called they got me set up immediately and when I needed to change the appointment from that morning to afternoon I was able to do so on the computer with very little effort. The dealership finished with my car in a couple of hours, Mark picked me up, and I was on my way with no charge within 5 mins.

Gregory Hewkin

21 de nov. de 2014

Knowledgeable salesperson, convenient location, good selection of cars

Paul Sanucci

15 de nov. de 2014

Went to Auto Nation GMC/Buick to look at a 2014 used GMC Terrain. Met Robert (Bob) Lyman the sales rep. Bob was the most honest, helpful and knowledgeable salesman I"ve ever had the pleasure to do business with. I purchase a new vehicle for myself and my wife about every three or four years so I know the drill, not usually a fun experience. I went there thinking I would purchase a used Terrain. Bob was able to tell my wife wasn't happy with the used Terrain although they had several to choose from. Bob took the time to show me all of my options buying used, buying new, even the sales manager got involved and helped to work a lease deal that allowed me and my wife to get the exact color and equipment she (we) wanted. They really took the time to explain how the vehicle and equipment all worked at the time of delivery too! I drove clear across town and really glad I did. By the way Bob is a 21 year Marine Veteran, that probably explains his kindness and patience. Great buying experience!!!!!!!!!

Richard Herman

13 de nov. de 2014

I was approached by a young sales women who really surprised me that she was so informed and knew all the options and how they operated on a GMC 1500 truck. Most male sales people at other auto companies sales persons never in my 60 years of purchasing trucks and cars was as well informed/trained/had vehicle knowledge as the women who helped me through the benefits and advantages of owning a GMC truck. Based on her abilities I now own a 2014 1500 Sierra Truck. I must add that over the past week to 10 days she has contacted me 4-5 times with offereing her assistance in any feature of my truck that I could need her assistance. I owned my own electronic business for over 40 years and had over 100 employees and wished at any time in those 40 years I could have found a sales person or an engineer that was as complete in dealing with the public on sales and engineering issues for our products as this young women. GMC is very fortunate to have such a person represent them to possible owners of GMC Trucks and Autos.

Jean Putney

8 de nov. de 2014

The experience was very interesting. The folks were super nice and explained all to me and the cost, which was none. I also saw many vehicles and wanted onebut I knew that it would be imposable at this time. Over all, the experience was wonderful. A satisfied customer. Jean Putney

Gina g

6 de nov. de 2014

First of all I love my car or this experience would've been even worse I wasn't looking to buy a care as I just bought one 7 months ago but my boyfriend was buying one and I wanted to make a two car deal. They didn't want any part of that they said they didn't want to talk to me until they were done with him. So I left and the next day they had a car for me. So I went in test drove the car and left without a deal. First thing in the morning I had an emailing telling me that they bought that car just for me. Like they were. Trying to guilt me into buying it. I had my price that I was willing to pay. We were still far apart. Remember I had a new car I didn't need to buy one I had the upper hand, so I thought. We spent most of the day going back and fourth. Finally they agreed on my price and monthly payment. So I went to the dealership and signed the paperwork. Little did I know that signing a contract is not a binding contract. About a week later I got a call that I needed to come in and resign my contract. New terms interest rate went from 5 % to 8% and payments went from 72 payments to 78 payments and the monthly payment when up 15 dollars. I was very upset and of course the car I traded in was already gone, or at least that's what the said. So when they ran my credit and gave me the 5% quote they hadn't even tried to get me a loan. They just wanted the sale and did whatever needed to get it. I will never buy another car from there or recommend them to anyone

Steve

3 de nov. de 2014

Although I ultimately did not buy a vehicle from AutoNation Buick GMC Henderson, I did like the response to questions I had. I dealt with a couple of different sales guys and the sales manager, and everyone was very helpful. I chose not to buy at this time for my own financial reasons, but I will strongly consider them in the future. Nobody was pushy at anytime while I was there.

James Gagliano

31 de oct. de 2014

Could not have asked for better service and understanding of problems. Enjoy my visits for service or just information on varies issues. Service department is very knowable and the sale staff is extremely helpful.

Barry Seibert

23 de oct. de 2014

I don't usually do these surveys; however, I was never more pleased with the service I received this past week. I made an appointment and came on time and was served right away. I had my oil changed, tires rotated and received the 27 point inspection. I was asked if I wanted new windshield wipers and I said YES. When I received the bill, I noticed the charge for the windshield wipers was $ 0.00. I was very surprised with the whole visit. Not just because of the wipers, but I also wasn't pushed to sell me more work as I always was in the past when I only came in for only an oil change. A very good experience.

Nicholas Bohr

21 de oct. de 2014

Rob in sales was amazing. Went above and beyond. Don't like the hassle of buying a car, but rob made it easy

Karlene Kracht

9 de oct. de 2014

Nancy Bortolussi, Sales Associate went way out to provide us with great customer service by searching to find us the exact car we were looking for. Everyone at the dealership were very friendly and helpful. We love our car!!!

Donald Frantti

3 de oct. de 2014

I showed up on a Saturday morning at opening time and was told it would be a long wait without an appointment. So I made an appointment the following Friday and was taken care of. Appreciated the complimentary car wash.

Adam Sternberg

28 de sep. de 2014

GMC had my vehicle for one week to try and determine what the issue was with my vehicle. I felt the transmission was slipping, but they worked diligently to find any system failures and could not. My vehicle is working fine now and not sure what it was, but the dealership spoke to me a few times to get more descriptions of what was happening, offered for me to drive around with their mechanic in the car, etc. They did everything and of course gave me a loaner car to use in the meantime. Thank you GMC for wanting to ensure I'm a satisfied customer each time I take my car in for service.

Christopher Price

23 de sep. de 2014

Excellent service and the service rep was very friendly and attentive.

Johnny Smith

19 de sep. de 2014

My vehicle was serviced in timely fashion. All personnel were friendly and courteous.

Istrate Costein

18 de sep. de 2014

All recalls were promptly taken care of in a timely manner

Cecilia Powell

17 de sep. de 2014

Nancy, our sales person, was a true professional with out the traditional car sales pressure. Nancy let's the vehicles sell themselves while she tends to her customers wants and needs. Mark the sales/finance manager the nicest and hardest working closers in the business. Thank you AutoNation Buick for a pleasant buying experience.

Berry

16 de sep. de 2014

Purchased 2013 GMC Sierra online. The process was painfully slow, 4th car I have bought online and this was not a smooth transaction. Left an inquiry about the vehicle, 4 days later, no response from salesperson. The manager emailed and asked if I had any questions, and told him I had not heard anything from them. Once agreement on purchase was made, they took forever to get paperwork to me to sign, and it had to be notarized ( first time for that in the 4 cars I have bought online) Then shipping took forever....... Vehicle was as expected but no second key and a nearly empty gas tank that they said would be full. This dealership is probably great to buy from in person, but not recommended for online buyers until they get their online purchases more streamlined.

Ricobreeze

7 de jun. de 2014

From day one, i have been completely satisfied with the service my car receives from your dealership. love how appts. are handled with a email/call to reconfirm the time of your appt. . The gentlemen who handles my car's needs , Alain Delallana, is wonderful...I am completely happy with your service...

Holly

4 de jun. de 2014

Purchased a Buick LaCrosse and it was an excellent experience!!!

Pablo Frias

23 de abr. de 2014

100% satisfied, David Castellan did a good job. I definily will be back next time.

Denise M. S.

17 de abr. de 2014

Recently needed a repair, parts were in stock and repair was done in 3 hours while we used the free Internet, drank free hot chocolate and were in a very comfortable area with air conditioning. Everyone we spoke with at the dealership was friendly and listened to our car story.

Richard

8 de ene. de 2014

Great followup to my appointment with reminders. Service experience was good too. Very good detail job for the price and I took advantage of buying a service package deal too. All done in quick enough time to just wait in the lobby.

John

30 de dic. de 2013

Came in with a service engine light on -- diagnosis of a crack in the gas line came quickly -- covered by warranty. Very polite and professional staff.

James

28 de dic. de 2013

Came in for an oil change and they found an oil leak round the pan and a bad motor mount. Everything was taken care of without hast! The service writer Alan and the mechanic Greg did an outstanding job!

Jackie

17 de nov. de 2013

Great customer service overall. The sales team members who helped me with my purchase, are very knowledgeable and wasn't pushy. The service team who work on my car are courteous and never hesitate to answer any questions I have. AutoNation had what I was looking for in a car and delivered more than I asked for. I'm loving my new Buick :-)

Joan L

9 de sep. de 2013

The service was fine; my only disappointment was with the free car wash. There is something on a bumper that does not wipe off and no effort was made to clean it off. Maybe that isn't part of the free wash.

barbarawhitmore

8 de sep. de 2013

Bought a 2013 Terrain. Great service, very helpful and I can finally understand the new GPS. I recommend Desert GMC to anyone buying a car.

Ashley

8 de jun. de 2013

I have been buying cars for years. I just wanted to let you know that i really appreciated how easy it was dealing with you. Thanks

Larry Cotton

4 de jun. de 2013

The sales department Super my sales man Jim TOPS. Finance person Sue was fast and efficient and explained everything TOPS. Now the sad part your service dept is the worst EVER , ANYWHERE taking 3 hours to get a new car ready was very uncalled for I would NEVER visit your sevice department for anything BOTTOM of the barrel Sorry.

Ron from Henderson

16 de may. de 2013

My '99 GMC Suburban had a problem. The Vehicle would shake and vibrate at speeds above 54 mph. After several attempts the problem was fixed. I applaud Robert Singleton and Evan Levy for their kindness and great customer service. I wish I had people like them working for me when I was in business.

emal1742

11 de abr. de 2013

I brought my GMC Terrain in for the first service appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did I have any concerns with my Terrain. While verifying my information in the computer my vehicle was already taken to the shop to perform the service. I was offered coffee or water. The service took less than 90 minutes and they also washed my vehicle. I felt very confident in Alain and the service department. The amount of time spent at the dealership was much better than other dealers that I had previously delt with. My next appointment was set up for me and I was wished a great day. Couldn't have been made more welcomed and appreciated by all. Excellent dealership and staff.

B. EBELING

15 de feb. de 2013

purchasing a new vehicle was a great experiance. sales staff are very friendly and professional.

Lexus guy....

15 de feb. de 2013

Believe it or not, Desert GMC Buick sold the vehicle to someone else while I was reviewing the paperwork.....I was an out of state buyer attempting to close the deal over the phone. They emailed me the paperwork to sign. I had some questions, called them, couldn't get a hold of the salesperson, and left him a message to call me. 2 hours later when I finally got inpatient and call him, he informed me he had sold the car to someone else. Thanks Jim and Eric. Classy move on your part!

myacadia

2 de feb. de 2013

Steve, Tony, and Eric were great to work with. Loved Tony's humor. It was a big decision and I appreciated their patience. Would recommend dealership and these employee names to friends. Thank you!

Newtruckforjenn

1 de feb. de 2013

Liked dealing with Desert Buick. Very helpful and not pushy. Steve, Tony, and Eric were great! Loved Tony's humor. Thank you! Very happy with this dealer.

ElliM

15 de ene. de 2013

Fast, friendly, comment service. Would highly recommend this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best!

Sharon A. Moranski

6 de ene. de 2013

This was the second Buick we have purchased from Jim and the Desert Dealership. We went to the dealership twice and had numerous telephone conversations with Jim until he located the perfect vehicle for us. We had an awesome experience.

kimberly

6 de nov. de 2012

Tony was very helpful . I Told him I needed a car I could afford to pay cash and he found me the perfect family car .

pillspuhl

18 de oct. de 2012

Steve really took the time to show us what he thought would work for us and our children. He listened to our needs and showed us the vehicles that would fit our needs. No pressure, no hassle at this dealership. And they even stayed with us after the dealership was closed for the evening.

Daniel G. Folkerts

13 de oct. de 2012

This is the second vehicle I have purchased from Dick Wellon Desert Buick GMC. He is a perfect salesman. He asks if you already have a vehicle in mind and since I did he did not stear me to another one. Also he answers his cell phone whenever you need him.

dorpemberton

9 de oct. de 2012

Drove to Las Vegas from Los Angeles in 1 day just to get this car because of poor sales from 3 dealers in the LA area who couldn't find the car I wanted. In less that 2 hours I was driving back home to LA! AWESOME FAST, PROFESSIONAL SERVICE!

Bob Muse

28 de sep. de 2012

I've always been hesitant to get work done at the dealer because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I had an issue with a "service airbag" warning on the dash. I was told after a diagnostic that a sensor in the front bumper was faulty and needed replacing. In a moment of weakness and fearing that airbag components were out of my league for home repairs, I agreed to have the work done even though the price quoted was over $450. I paid the ticket which had a misc. charges line item of almost $35. When I questioned this, I was told it was to pay for shop incidentals such as towels and things like that. I found this amount unusually high since they only replaced an electronic component that you could hold 3 of in your hand. The next day I took the vehicle back because the "service airbag" warning was still showing on the dash. Now I'm told I have another defective unit but to quell my anxiety of probably another $500 bill, was told I would receive "lots of discounts and no labor charges for the second sensor. Ok, they are working with me I thought. With some research, I found the first sensor was sold to me for $30 more than retail, the second was sold to me at retail minus 10% and that the sensor is available from gm parts direct for half what the first one cost. Ok, now that I'm feeling ripped off, I go under the car to find out how hard the parts are to exchange. They are in plain site, nothing to get out of the way, 1 bolt, 1 electrical connector. $256 labor.My contention after all this is that I was overcharged for the original part and grossly overcharged for labor. There was 1 hour and 45 minutes between my auth. to do the work and when I was told my car was ready. $256 labor. Enjoy that extra money because I won't be donating any more.After hearing from the dealership, I understand half the labor charge was for diagnostics. They realized half the labor was at the wrong higher rate and refunded $40. They had no answer for my complaint about charging $35 for shop supplies to plug in an electronic module or charging $30 more than retail for the part. No way would I trust them ever again.

Gvader

4 de sep. de 2012

Long story short I had a very pleasent experience with Dave Cassellan who not only followed up on every aspect of my questions but when I picked up my new GMC 3500 he actually knew how to work and program everything in the vehicle, amazing. I would recommend you look up Dave if you visit this dealership.

Happy Client

21 de ago. de 2012

The enitre staff was friendly and easy to deal with. They made you feel very comfortable and the buying process was a snap. I would definately purchase another car from them

rick&sharon

15 de ago. de 2012

The employees made us feel as comfortable as possible as their dealership is currently under going construction. The trailer we were in got quite crowded toward the end of the day. However, the reason we were there was to purchase a new Terrain, we thought we could get a little better price but were satisfied with the deal. Overall it was a good experience.

bryants6709

15 de ago. de 2012

We found the car we wanted on Sunday when the dealer was closed. I decided to return and met with Steve Ballero. I found him to be very pleasant and helpful. His biggest concern was my comfort and making sure I had what I needed by providing comfortable surroundings and answering all my questions and taking the car on a test drive. I really enjoyed working with Steve and consider him to be a #1 salesman. I will definitely refer anyone I know that is looking for a car to him. I found access to the dealership to be very easy and I'm sure that when the remodeling is done, the facility will be #1 as well. I brought the car back to have windows tinted and some work done on the headlights. Both jobs were completed promptly. I enjoyed dealing with everyone involved in closing this deal and getting the work done on the car.

Buy Private

3 de jul. de 2012

This was the best experience of my life...and I have had to buy at least 40 vehicles in my life. He was quick no pressure. They gave us a 3 day return policy a 90 day warranty and 2 years of oil changes and this was on a 13 year old used truck. I would highly recommend DESERT BUICK AND BRIAN in particular. They just won me back over to dealers instead of private parties. Thanks Desert Buick Love my new truck and have zero buyers remorse...I LOVE IT!!!!

buick21

1 de may. de 2012

My recent purchase of my new "Buick Enclave" at your dealership was a great experience!My salesman Dick Wellon was very patient and informative. This was the first time I'd ever bought a vehicle myself, and I must say he put me at ease, and got me through the process with calm and caring. At no time did I feel pressured or rushed. In fact everyone that I dealt with was terrific!I feel that I will always be well taken care of from your dealership should any problem ever arise. Thankyou all very much!

wes1w1

15 de feb. de 2012

When I arrived at the dealership I met with the salesman Larry Francis and I explained to him exactly why I was purchasing a vehicle. Which was to reestablish my credit. I also explained to him that I was looking for something dependable and inexpensive. Mr. Francis showed me what was available on the lot and was very patient with me as I made my decision. I purchased a 2004 Chevrolet Impala and was very pleased with the discounted purchase price. I was very impressed with Mr. Francis professionalism and willingness to assist me in getting exactly what I was trying to purchase. The next night while i was driving the vehicle to work, the temperature gauge appeared to rise and fall very rapidly. So After I got off work the next morning I returned to the dealership and met with Dave Thomas the Used Car Manager and explained to him that the temperature gauge appeared to rise and fall very rapidly in the vehicle. Mr Thomas apologized for the problem I was having with the vehicle and stated that he would be happy to send the vehicle over to the service department and have the problem fixed at no cost to me.I explained to Mr. Thomas that I didn't feel comfortable about the vehicle having the problems it was having and wanted to utilize the 150 miles/3 day return policy to select another vehicle. Mr. Thomas stated it was my choice to have them fix the vehicle at no cost to me or I could utilize their return policy and choose another vehicle.I stated to Mr. Thomas I would just rather choose another vehicle. Mr. Thomas made contact with the salesman Dick Wellon to assist me in selecting another vehicle. Mr. Wellon showed me what was available on the lot and was also very patient with me as I made my decision. I purchased a 2001 Pontiac Grand Prix and was again very pleased with the discounted purchase price. And again I was very impressed with Mr. Wellon's professionalism and willingness to assist me in getting exactly what i was trying to purchase.Mr. Wellon apologized again about the problems I had with the first vehicle and even special ordered an extra key that I needed for the Grand Prix, at no cost to me.Even though I had problems with the first vehicle I purchased. I'm very pleased with the excellent customer service I received and I'm very happy with the exchange for the second vehicle. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO OTHERS AND I WILL PURCHASE MY NEXT VEHICLE FROM THEM. OUTSTANDING JOB GUYS!!!!!Wesley

clmouzon

1 de dic. de 2011

Both David and Dick were very patient with me and offered the best deal. They provided Excellent Customer Service. I will be back to visit. Thanks