Ramon Ruiz

17 de dic. de 2015

From the beginning of telling the sales person what we were looking for to the final signing, everyone we spoke to were amazing. Not once were they pushy or trying to convince us to make the purchase. We were shown what we wanted and told from the beginning what we were looking at price wise. Complete professionalism and great customer service.

Pedro Madril

14 de dic. de 2015

Cliff was very helpful with me. it allowed me to purchase a new car. Thank for all the help.

Jeanette Kelley

11 de dic. de 2015

I was greeted as soon as I arrived and directed into a lane for service. I was asked how my Equinox was running and if I had any concerns.I was shown to the waiting room and the refreshments available.They told me it would be 2 hours and it was exactly 2 hrs. They even washed my car.I really appreciate the service I get at Auto Nation Chevrolet!

Niranjan Chandragiri

10 de dic. de 2015

Got appointment easily and they were courteous, efficient and prompt.

Walt Loecke

7 de dic. de 2015

We brought our truck into Bay #6. The service manager there was very helpful, sincerely interested in helping us get back on the road. The diesel mechanic did a wonderful job of repairing our truck. As we waited, I discussed a possible trade for a new truck. Even though we did not reach an agreement, I was treated very kindly by the salesman and the boss. They left me with the thought that if conditions allowed, that is where I would like to buy my new truck. Bingo for Auto Nation Chevy Dealership. Thank you! Sincerely, Walt Loecke Manchester, Ia.

Sonja Ward

5 de dic. de 2015

I had an oil change and I had 2 visor that had to be replaced. The service specialist was very friendly

Robert

4 de dic. de 2015

Overall better than my experience with other dealerships in the area. Fast complete service and a car wash.

Mary Hughes

3 de dic. de 2015

WE WOULD LIKE TO THANK THE STAFF AT SUPERSTITION SPRINGS CHEVY LOCATION FOR THEIR SERVICE ESPECIALLY LISA VERDUGO AND CLIF CORNELIO THANK YOU, RUSSELL & MARY HUGHES

Robert Taber

28 de nov. de 2015

Thomas Michilli ? Spelling, at lane 4 goes out of his way to get it done. I like his can do attitude. Dealership employees of all ages which is a positive. Place is clean and the coffee is my favorite as is the popcorn. Sincerely, Mary Ann Taber

Virginia Brown

2 de nov. de 2015

Everyone at AutoNation was very helpful and made sure we were comfortable while we were buying our Malibu! It is a stressful time for Senior Citizens , especially, and they were all very understanding, and readily explained some of the new technology.I would definitely return there...this is the second car we have purchased from them.

Nate Marino

30 de oct. de 2015

I was searching for the perfect Camaro SS 1LE. I was having a hard time finding exactly what I was looking for until I came to your dealer. Rob and Marty were able to help me find the exact car that I was looking for. Marty was very knowledgeable in explaining the features of the car. He was also very efficient in getting the financing done, having the car detailed for delivery and having me on the road in no time. Everyone who I encountered there was great and I appreciate the excellent service. As a fellow sales professional, this kind of service goes a long way for me. Thank you

Bruce Sherman

27 de oct. de 2015

Worked through Arizona Federal Credit Union with Todd Hale. Excellent experience!

Larry Kieselhorst

18 de oct. de 2015

Justin was great. I bought a Tahoe from him out of state. Other than AZ tax laws being jacked up, it was agreat experience. No issues and he was very knowledgable, helpful and available for my questions and requests. I've bought a lot of cars and this dude was top notch.

Harold Weaver

16 de oct. de 2015

It was like being treated like family... It was really friendly and could not ask for a better car buying time

Adams

12 de oct. de 2015

Got promised a price got another price took finace forever for paper work after. Car brought had issues not getting car plates after 2 months ...finace never called back after so many voicemails .. Asked to speak to manager by the name scott sniffins never got a call either. When to dealer to speak to gm after frusturation of john moss not getting my paper work ...after scott sniffins was rune un polite WORST PERSON I DEALT WITH HE OVEREXCEED WITH RUDENESS AND DISRESPECTFULNESS. autonation for people they have udermanagement calling corprate ater he insulted me on his office saying if i dont leave voicemails they cant get back on blank calls LIKE YOU SERIOUSE WALKED AWAY AFTER HIM SAYING I SHOULD BE MORE PATIENT IF NOT GO TO ANOTHER DEALER FOR BUISNESS !

Karl Stewart

7 de oct. de 2015

Very clean facility, staff is always friendly, knowledgeable and ready to help. My vehicle is always ready at the promised time.

Donald Jackson

4 de oct. de 2015

Only complaint was that wait was a little too long with appointment scheduled.

Christy Taumanu

23 de sep. de 2015

My Husband & I recently went in to purchase two vehicles I was tired of always putting miles on one good car, I had looked into multiple different dealers to go to for promotions & what not's but the email I received from Roger Aguilar at Superstition Springs Chevy did it all, he was very understanding very humble and up front & all though I worked with many other associates who were also very helpful-Lisa Verdugo & sales manager George B, I have to say that when a few things got forgotten or when we were so frustrated & ready to leave & not complete the deal it was the kindness of a finance manager who gave us lunch..yes that's right lunch! & Roger Aguilar who defiantly jumped into action & made things complete! Due to recent life changes I will already be looking into upgrading my brand new 2015 Chevy Equinox and wont go anywhere else but back to Roger Aguilar and the great team that surrounds Superstition Springs Chevy! They made it happen once & I am confident they will make it work again! Thank you!!!!

Garrett

20 de sep. de 2015

I took my car in and the service adviser Bryan was there to help me out Thge car was making a weird noise from the breaks and he got the mechanic to take a test drive with me and he was able to hear it and know what the problem was and withing a few hours i got my car back and it was perfect

Diego Ortiz

19 de sep. de 2015

Service was great I liked the way I was treated the sale was just perfect for me

Jen Smekal

14 de sep. de 2015

I absolutely love Robert in service. He is super personable and very helpful. I've been taking my car to him for about a year and he always remembers me. Every time I've gone to him he's been more then helpful with everything. Best service guy I've met.

John Blickensdorf

10 de sep. de 2015

AutoNation staff treated me with the utmost courtesy and professional help in purchasing my new vehicle from the time I entered the door .

Linda Lou Newkirk, Candace Yates

2 de sep. de 2015

Everyone was very helpful, kind, friendly, and they all stayed until we were finished with all the paperwork.

Laynee DePietro

2 de sep. de 2015

Thomas was wonderful! I really appreciated his extra care and making sure my vehicle was fixed and safe. He was kind and everyone was very friendly in the waiting room which was very comfortable. Thank you!

John Mazzoli

26 de ago. de 2015

I went in for a problem I noticed and the service mgr found another that was evident and used GM warranty to repair at no additional cost to me. How much more must you have if I am satisfied.

Richard Haas

21 de ago. de 2015

Good experience, no long hours of haggling with the sales manager for the price on a trade in. Very courteous and efficient, also enjoyed the low pressure sales pitch and NOT trying to push something on me that I didn't want. Also had a door ding That needed to be removed through pointless dent repair, that was scheduled and taken care of in a timely manner also.Over all rating of AutoNation sales and maintenance departments is top notch.

A Flan

13 de ago. de 2015

Would have not made a deal that day if it wasn't for the help of a salesman named Steve. He came back with several different deals and vehicles giving my wife and I many options. He even went as far as driving to Gilbert to get yet another vehicle show us. Give him an at-a-boy for me.

Cheryl Barnes

26 de jul. de 2015

They worked hard to get us the deal we wanted. Very painless, Sales and financing very helpful.

John C Smith

24 de jul. de 2015

It was great. I met with Service Agent Thomas Muccelli and he knew what was wrong with my Suburban right away. He let me know how much it would cost and took care of a few other problems that I thought I had. The experience was excellent and I was back on the road very quickly. Service with a smile and the dealership was great.Thanks again ThomasJohn C Smith

Marvel Bennett

23 de jul. de 2015

I started on the internet, progressed to coming into the dealership after the internet sparked my interest. I had a small problem with the number of contacts I had before and at the dealership. I had 2 different contacts from the net, followed by a sales manager (internet)at the dealership that I spoke to who handed me off to another sales person (#3). That person was very helpful an we completed a deal. I still have some regrets from the purchase of the truck, we did not make a point of getting everything we wanted. We settled for what we thought we where getting. Our mistake, I didn't do enough homework before the purchase and may have missed a discount or two. Again my fault.

Lance Koppelmann

23 de jul. de 2015

Everyone is always friendly and willing to help. I love Superstition Springs Chevrolet.

Robert Masten

21 de jul. de 2015

There was some misunderstanding as the auto that I bought did not have cruze control. I told the salesman that I took long trips and had to have cruze control. When I tried to ingage the cruze control, it would not ingage. I returned to your dealership and explained the problem and the sales manager went to some different solutions and finally settled of replacing the steering wheel as the simplest solution. Hopefully this will satisfy me. Other than this item, I am completely satisfied with the Cruze and when the control is installed, I will be satisfied with the dealership.

Steve Sims

19 de jul. de 2015

It was smooth, easy and the team did everything to earn my trust and...ultimately got me to sign the deal. I am more pleased with my Camaro now than I was at the time of purchase.

Joel Rogers

18 de jul. de 2015

We were in an unfortunate accident and totaled our 2011 Acadia. All three passengers , me, my husband and our dog, were uninjured. We purchased an Eclipse to replace the Acadia. Our salesman, Marty Bateman went above and beyond to find us the vehicle we wanted.

Lorie Vargas

16 de jul. de 2015

My experience with Auto Nation has been very good, everybody there are very nice and polite. Thank you for the great service.

Vernon Rich

14 de jul. de 2015

We were returning home after a couple of days at the Arizona Biltmore. The air was working when we got there,but now it was blowing Hot air.for 30 minutes we endured till we arrived at our Auto nation dealer. They gave us a ride home and 3 days later the Air was fixed, and no charge. Thanks for the GM protection Plan.

Christine Adkins

13 de jul. de 2015

My experience was great - there was air conditioning, HD television, comfortable chairs in the lounge, breakfast coffee and donuts, ice water, and helpful, knowledgeable staff. Thank you, Autonation!

Ruth Holt

11 de jul. de 2015

It was a foot experience. Everyone was friendly and helpful.

Donald Fisher

2 de jul. de 2015

The sales staff was extremely professional and courteous (Stephen Lawag) my salesperson went out of his way to ensure that my purchasing experience went smooth and that I was satisfied.Brian George who assisted with the sale and financial agreement went smoothly and that I was totally satisfied with my terms.This is the third purchase I have made from AutoNation Chevrolet and my best overall experience.

Briana Brewer

2 de jul. de 2015

Excellent staff, understood my financial needs and got me into an awesome car that fits PERFECT for me and my everyday needs.Highly recommend this dealership.

Melissa Glashagel

2 de jul. de 2015

I am extremely happy with the service at Autonation. I got an amazing vehicle and every person I dealt with there was friendly and helpful. I will recommend Automation to everyone I know that is looking for a new vehicle!

Barbara Dillon

30 de jun. de 2015

Professional and friendly service. Promises kept and all service needs completed on time. Mark Thomas, Service Director, is approachable and dedicated to top-notch customer service. His experience and knowledge of Corvettes provide AutoNation an advantage that cannot be found at other dealerships.

Sharon Winters

29 de jun. de 2015

The staff was very helpful. I am enjoying my new car,

Lauren King

29 de jun. de 2015

Your service advisor did a great job, and made sure my vehicle was taken care of properly while working with my busy schedule.

Tony Malaj

29 de jun. de 2015

Your team exhibited a level of customer service and professionalism that Thoroughbred Chevrolet in Chandler should be envious of. Your team dances circles around those unfriendly people at Thoroughbred. We purchased our vehicle at Thoroughbred and if we would have known how good your service was and conversely how bad theirs was; we would have purchased from you in the first place. Your team was very good at explaining the service policy, the steps to what they would do, and the work afterwards. Your leadership team has done well and your team is beyond reproach!

Katina Farley

27 de jun. de 2015

Shane Hicks was very helpful and accommodating. I was pushing the time limit to get my oil change done, but he made sure that it was finished in time and was more than helpful in getting my car in fast.

RefSuzy

19 de jun. de 2015

If you are quoted anything from this location don't hold your breath. I personally went to the Superstition location for an oil change, made an appointment and when I got there they stated that I lied and wouldn't get the price I was quoted.

Randy Walsky

19 de jun. de 2015

I was very pleased that the purchase of my new car took a lot less time than I expected. We had to negotiate my trade value, but the price of the new car was already set.

Jaime Sanchez

16 de jun. de 2015

Incredible service! I went in for a pit stop and oil change. My advisor Gonnell noticed a recall and told me everything was going to be taken care of. It was a very long wait time but the waiting room had entertainment, food and drinks to keep me distracted. The advisor finally come out and told me everything was done and did a multi-point inspection and even replaced a really bad battery cable for me. I was blown away of the extra service done to my vehicle. The amount of service done to me and my vehicle has earned the dealership a loyal customer, thank you.

Geraldine Coito

13 de jun. de 2015

My experience at auto nation was awesome . My agent was so nice and he listened to everything I had to say. He was kind and understanding and would recommend all my friends and family to go to auto nation. Thank you,

Andres & Patricia

6 de jun. de 2015

Sales associate Keith Hickman is to be commended for outstanding customer service and expert knowledge. Keith's demeanor was friendly and an excellent "work with" customer attitude. Keith took his time to explain to my wife and I all viable options. We are elated with our 2015 Silverado LT purchase.E-Comm Director Brian George's customer service was outstanding as well. Our one and only very NEGATIVE experience came at the hands of F & I MGR Chris Tilden. Chis was way too insistence on selling us extra coverage and was also insensitive to our budgetary needs - he almost made us walk out on the purchase. To topped it off he did not even shake our hands or said anything once the signing of sales contract was completed. Gad, bad customer service.

Phillip Miller

5 de jun. de 2015

Everyone is very nice and got the job done. They all made it easy to help up purchase a vehicle.

James Romano

5 de jun. de 2015

Ivan was my salesman and boy was he patient, I drove him crazy going back and forth from all the models, and that was very important. He also kept us up on all the information of what was happening during the financing never just left us sitting there wondering what was going on, once we recieved the approval which was quickly being it was a holiday (memorial day). He had the car move to be detailed. The entire process from finally pick to leaving the dealership with payment amount to name of finance company was less than 3 hours and I was home by 5. and I didn't get there til about 2pm. Thank you so much Jim and Cathy

Sarah Moyer

2 de jun. de 2015

I have wanted a Chevy Equinox since 2007 (I rented one for 3 days and fell in love with it). I worked on my credit, but life happens, and I knew that it would be a small challenge to get a new car. When we decided to go look and see what could be done the sales team was great. I was honest with my needs and limits, and they were honest with what it would take to make it happen. There was no haggling, no stress, and free donuts!!! I ended up leaving (in less than 4 hours total!!) with a 2015 Chevy Equinox. . . . And I LOVE it! Thank you team at AutoNation, especially Marty!!!

Sara Wagner

1 de jun. de 2015

My Battery died on the Saturday of Memorial Day Weekend. My 2013 Spark was jumped by AAA, but the dealership where I had purchased my car was closing in 10 minutes. Desperate, I called Auto Nation Chevy at Superstition Springs. Not only did you get me in (with an already full service schedule) but the service was fantastic. My Spark's battery was still under warranty, but your service dept. had to send a shuttle to Tempe to get a replacement. Your lounge was comfortable, your staff extremely accommodating. This is where I will come for all future service for my Chevy Spark & I will recommend your dealership to my friends! Thank You!

Michelle Zacofsky

26 de may. de 2015

My salesman was knowledgeable, patient and really attentive. The whole team made it an easy decision to buy here.

Jane Sepulveda

25 de may. de 2015

Keith was an outstanding service representative. Courteous and knowledgeable.The recall work was done in a short amount of time. Keith was able to send the driver to pick me up at work on my lunch. This enabled me to get my car back when I needed it. After the Fiasco with Brown and Brown Chevrolet, it was refreshing to find a dealer who actually listened to their customer. Your dealership will be the only Chevy dealer I plan on going to for service.

William Blaine

22 de may. de 2015

Mike and Mike both did a good job in coordinating and having the service items addressed.

Kimberly Malchow

19 de may. de 2015

I was treated like a rockstar by both my salesman and the general manager. I was given a wonderful deal on a 2015 Camaro which I thought would not be possible with my bad credit. To top off the whole experience while I was in with finance signing all the papers the general manager came in and reworked the numbers to allow me to get the ultimate extended warranty, free tint, window and tire coverage and almost every ad on for the same payment agreed-upon. How she did it I have no clue, I didn't ask questions I just took the amazing deal. I am a customer for life. Thanks AutoNation!!!!!

Karen Gowing

14 de may. de 2015

They were not going to let me leave without a truck. I was stressed out, it had been 25 years since I bought anything. They made laugh and try to relax. The guys were so nice I would come back again. They know their stuff. I love my truck just not the payments.

Jason Myers

12 de may. de 2015

Great, friendly and knowledgeable sales staff! Quick and easy buying process.

John Waite

5 de may. de 2015

It was good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dale Jenson

5 de may. de 2015

I was traveling through Arizona and the check engine light went on in my Chevy Silverado. I contacted AutoNation and they not only fixed the problem but when they found out that I was on a long trip pulling a trailer they also checked out everything else. I was staying in a local RV park and they took me back to my trailer while the work was being done and then picked me up when it was finished. I was very pleased with their service and their willingness to answer my questions. I would certainly recommend them to others.

Linda Gulley

3 de may. de 2015

I first met Mario Elsberry when I began looking at vehicles outside your showroom. He was very personable and asked if I wanted to take a test drive. I told him I just started looking and I didn't know what I wanted. Mario told me he had just recently began working at the Dealership. After taking a test drive, we looked at other vehicles on your lot and another Salesman, Robert Diggs, came over and asked if I had any questions. After a few hours of looking and talking with both Mario and Robert, I decided on a Sonic. Robert was very patient with me in deciding on model, color, etc. I also appreciated being shown various features of the car, along with setting up On Star and XM radio. I am very happy with this car. I've had 2 calls from Mario checking to see if I have any questions or concerns and 2 e-mails from Robert. I really appreciated this treatment and will NOT hesitate to refer family and friends to your dealership. I returned to get my windows tinted 6 days later. Tom Lord in the Service Department was very helpful. The work was done in a shorter time than originally estimated. It was a pleasure doing business with Mario and Robert. They are excellent assets to your Company. I hope Mario and/or Robert are there when I purchase my next car. Before I came to your Dealership, I went to another in the area and I was very disappointed when I left. I didn't test drive a car. One Salesman was only interested in dollars - how much I wanted to spend, down payment, and monthly payment. I didn't know because I hadn't decided on a car. These factors depend on model I select. They lost a customer. Again, thank you very much!!!

Alexa May & Shane Harkins

2 de may. de 2015

The guys at Auto Nation Chevy literally went above and beyond for great service on getting our brand new car.

Paul Soderquist

1 de may. de 2015

Tom Lord got me in quickly for warranty "recall" service.

Niurka Perez

30 de abr. de 2015

It is always a good experience thus far. It really goes to making my decision to stick with Chevy in the future. The service department not giving me any trouble each time I go in, and as a female that is truly appreciated.

Dina Krain

28 de abr. de 2015

I have a 2014 Chevy Traverse that I bought new from this dealer, and the experience was surprisingly pleasant. Unfortunately a problem developed with my OnStar system, and I did not have a lot of time to get it fixed before leaving AZ for our summer home elsewhere. In its current state the OnStar was unusable. Because of circumstances beyond the control of the service technicians, to get my car ready by April 30 would require the intervention of the management in the dealership, Mark Thomas, Service Mgr, and Warren Miller, Gen Mgr, working directly with their contacts within General Motors. These two men did absolutely everything they should have, and could have, to resolve the problem. They kept me informed by phone speaking to me directly offering detailed explanations as to the cause of the problem, and the solution. When they couldn't reach me they left messages. Last week the part arrived at the dealer, I brought my car in, and waited in the clean, comfortable waiting area for an extended period. I had been offered several options but chose this one. The OnStar system has been working perfectly since. During my lifetime I have purchased several cars from several dealerships around the country. This dealership is without a doubt the best I have done business with. Their service department personnel has helped me with routine matters before like oil changes, and yes, it takes awhile to get the job done. But that is true no matter where I get an oil change unless I'm the first person in the shop. I highly recommend this dealership, and in particular the following personnel: Warren Miller, General Manager; Mark Thomas, Service Manager; Robert Diggs, Sales.

Jesus Lechuga

28 de abr. de 2015

The service is awesome, Thomas has been a wonderful help. He has been my service tech since I purchased my 2009 malibu and now my gmc sierra. I wouldn't like to take my vehicles any where else. Awesome place and awesome staff.

Mark Weeks

23 de abr. de 2015

traveling to to area from Minnesota, needed Headlight replacement and the service team did a great job.

Shele Taylor

22 de abr. de 2015

Martin Bateman was excellent. He was able to obtain the vehicle we wanted from another dealership and even found me an extra rebate. He was very nice and easy to work with. He answered all of our questions and even linked my phone to the car for me. I highly recommend Marty and this dealership.

JillianMiller

15 de abr. de 2015

I sold my car that I originally bought at this dealerships and was told that I could get a reimbursement for the remainder of my gap insurance and maintenance plan. Autonation Chevrolet Superstition Springs was very unresponsive from the beginning. I suppose because I was getting money back and not spending money with them I am not worthy of good customer service. Phone calls were never answered and e-mails were never replied to so I finally had to go in to the location to speak to someone to find out what needed to be done to get this refund. I spoke with Adam Middaugh and Thomas Sullivan and submitted everything to them and they said they would take care of everything from there. I was told that I would receive a check within in 4 - 6 weeks from Autonation. Here it is 8 weeks later and I haven't received a check so I e-mailed them to see if they could check on the status of the refund. Three (3) e-mails later and 2 voicemails left and I still have not received any sort of response. I have bought my last 3 vehicles from this dealership but unfortunately they will never get my business again as I have learned that you are only a priority to them if you are giving them sales and your money.

Brian Marr

6 de abr. de 2015

I bought a used car at a different dealership and only have a small window of time to return it. The car started making engine noise so I panicked and took it over to SS Autonation. I barged in without an appointment and the service advisor Thomas Muccilli got the car in within the hour and they were busy. Thanks Autonation!!

Dominick Arteca

3 de abr. de 2015

Greatest experience purchasing my new Chevy they were professional they were knowledgable and stand by their word. I would recommend Auto Nation Chevrolet to my family friends and coworkers and know they will get the same exceptional service I received.

Lewanna Rathbun

2 de abr. de 2015

I had to take my car in for its first maintenance trip, but having bought my car at a dealership 3 hours away, I had to find a closer dealership. There were only a couple of issues... more of a "it would have been nice to know this" than a gripe and now that my "first time there" experience is out of the way, they shouldn't be an issue anymore. Outside of the following things, everything else went absolutely perfect. Everyone was really friendly and the shuttle service was great! Would definitely recommend.1 - The first is that I scheduled the appointment online and for whatever reason, it wouldn't tell me that this was a covered maintenance trip. I was sure I shouldn't be charged but making the appointment showed me that I was going to be charged in the appointment summary. 2 - When I drove up, there weren't any signs that told me where to go. I had to ask around and ended up asking other customers at first. Either way, there doesn't seem to be a central "check in".3 - I dropped off my car at 1pm or so. I chose to have the shuttle bring me home but they didn't pick me up to get me back to my car until around 5pm. I wasn't expecting it to take that long and it would have been nice to have an estimate for how long it was going to be.

Charles Woodcock

1 de abr. de 2015

We were visiting Arizona and had driven 2300 miles with our 2014 Silverado and wanted to get the oil changed before heading back. We got an appointment in a timely manner and everyone was very professional and friendly.

Mary Kay

31 de mar. de 2015

was not happy about having to run back and forth between dealer and credit union daughter had to wait to be picked up 2 1/2 hours no time saved here.email should not be required you alraedy have it.

Krista Liebert

27 de mar. de 2015

This was the BEST car buying experience ever. I'm a 53 year old woman with lots of car buying experience and generally, I'd rather have a root canal than go to buy a car. I usually have zero respect for car salesmen. They are the brunt of lots of jokes for a reason. This experience was unlike any other car buying experience for me. The people at this particular dealership made me feel cared for like I do by my family. They were transparent and did not play games. I did research ahead of my visit and even visited a different dealership in the valley. Our salesman at Autonation listened, showed me what I needed to see addressing all of my concerns, and sold me a car beyond my expectations. I will be a repeat customer next time I need a new car. I have already recommended them to everyone I work with and all of my family in the area.

Brandon Ray

23 de mar. de 2015

Very professional team I couldn't of asked for a better group of individuals to work a deal with. Thanks again Auto Nation!

Roger Smith

19 de mar. de 2015

We have purchased many vehicles over the years but this transaction was by far the best experience, they stayed within our budget and we were able to have the car we wanted. The staff are all very nice, friendly and helpful. We are very pleased!

Chris Nall

18 de mar. de 2015

Since I moved to Arizona I brought my different Corvettes to Thomas he's always done an excellent job got them in and out always been upfront with me let me know what's going on in this work with my busy schedule I would definitely recommend Thomas any day of the week

Maria Martinez

16 de mar. de 2015

Thank you for always being courteous and very professional.

Richard Demmers

12 de mar. de 2015

Very professional and quick experience. Sales staff was very helpful.

Don Silver

12 de mar. de 2015

Quick service with a clean car after. Received additional help at no charge.

Robert Aguirre

5 de mar. de 2015

I have always taken my HHR to this dealer since I purchased it. Mr Thomas Muccilli has always been a super Service Advisor and has been truthful and straightforward in meeting my needs. I know I can count on him to let me know when things need to be done.

Robert Mccallum

1 de mar. de 2015

I got an appointment the next day for service and the service was prompt at the scheduled time complete with a car wash. Thank you for the fast service.

Michael

28 de feb. de 2015

Was pre-approved before I started shopping, Robert Diggs and Thomas James gave me the best deal they could and all the rebates I was entitled to. Tom and Adam in finance were helpful with no pressure or scare tactics...they not only matched my pre-approved rate but were able to BEAT it! Thanks again AutoNation Chevy team!!

Anthony Sylvester

27 de feb. de 2015

It was the second duramax I have bought from you and both times I have been very happy overall

Jason Collamber

25 de feb. de 2015

Service tech was awesome! Explained everything and made sure all my concerns were met

Nic

21 de feb. de 2015

My family and I went to purchase a car. We were ignored and rudly talked to buy one gentle man then the guy that did help us ignores us doesn't return calls and tells he can't help us wow

TA in Mesa

20 de feb. de 2015

Clean polite and quick. Can't ask for more than that.

Tom Draper

17 de feb. de 2015

I have worked as a GM technician for various divisions for 28 years,this dealership has always exceeded my expectations. The customer service they provide is outstanding. Thanks to the entire crew including the service advisors, technicians, parts dept and cashier.If there were more stars to rate you I would give them to you.

JC

12 de feb. de 2015

Great service! I went in for a check up because I thought I heard some engine noise. The technician inspected the vehicle thoroughly and even entertained a drive with me in the vehicle. The result was what I heard was normal. The service advisor was also very helpful. I would definitely return for future services.

Mike Baird

10 de feb. de 2015

We recently moved to the area and started going to Auto Nation for service on our 2014 Malibu and 2014 Silverado. We are extremely impressed in the service and personnel at this dealership. We have gone to other dealerships and this one rates on the top of our list..

Marcial Quinones

10 de feb. de 2015

The service was excellent. The service department went beyond to make the experience a smooth one.

Appreciative customer!!

8 de feb. de 2015

Tommy Durante knows how to take care of his customers! Thanks Tommy!

Rachel Bryant

4 de feb. de 2015

Everyone was very helpful and friendly and fast my salesman jerry was very helpful

John Sas

3 de feb. de 2015

Had issues with the onstar system. They were able to replace it in very timely manner.

Jeffrey Hightchew

28 de ene. de 2015

all was good. everyone in the buying process made it easy.

Ed

24 de ene. de 2015

Had a good experience at AutoNation at Superstition Springs. My Service Drive Manager is Tommy Durante. Tommy is a great guy, helped me tremendously and knows his stuff. He runs the show in Lane #2 and I would advise you call and ask for him-for anything. The people in front of me were dropping off their Cadillac and he was equally as helpful and friendly to them as he was me.

Deborah Edberg

23 de ene. de 2015

Keith was extremely helpful. He turned what was a bad day into a better day. Very fast service and super friendly. I will definitely go back and ask for Keith.

Desiree Dennee

22 de ene. de 2015

Donny was great to work with; I went for an oil change but he reminded me there was a recall and would check my car. He was friendly and on top of everything. Thank you!

David Fischer

22 de ene. de 2015

I don't know how to answer your survey. Needed a new motor ... an $8000 hit that I could not afford. If we had been home we would have had other options including a used engine, used car, new car. Here I had one option. Tough decision for us. Did we do the right thing? I still don't know. But please don't consider me remarks as a complaint about Keith. I have nothing but good to say about him. He was caring, considerate, understanding of our plight ... even loving toward us. But did I do the right thing?

William Nelson

20 de ene. de 2015

Went in to buy a pickup on the holiday costco event, played the game and bought a pickup4 hours later

Crystal Wolf

16 de ene. de 2015

I was very happy with the service and staff. They got me in a soon as they could, provided me with transportation while my car was being worked on. I trust them with my car and feel they are very knowledgeable with my car as well. Very Happy. :)

Rosemarie Zugner-pomeroy

15 de ene. de 2015

Marty was very helpful, respectful and willing to help, even after we changed our minds about which car we wanted.

Grant McIntosh

14 de ene. de 2015

The day we made an appointment turned into a zoo, Tommy was very professional, and went the extra mile to make sure we got a ride home and picked up when the car was finished, we appreciated his efforts very much

Tina Saragoza

6 de ene. de 2015

My car was making a noise, brought it in and they were fast friendly and effective in trying to find out what was wrong with my car was very satisfied.

Sonja Ward

6 de ene. de 2015

I have been coming to Auto Nation since 2006, on my 3rd new vehicle and have never had any issues with service. I will be a return customer when prices come down on new trucks or I win the lottery lol

Dennise Martinez

28 de dic. de 2014

I was wanting to buy a car as a Christmas gift for my dad, after looking into many dealers I finally found one I trusted. My dealer was Ivan Lopez and he was beyond helpful. He showed me all of the cars I needed until I found the one. He was so patient and was there every step of the way. When I told him I was ready to pick up the car h asked if I wanted it delivered, had the tank filled, and had the car perfectly detailed. He made my first finance car experience better than I ever hoped for. Thank you! :)

Patricia Danielson

27 de dic. de 2014

I found that Tommy in the service department was very helpful & gave us the help we need to get our vehicle in order.He was respectful & friendly.We will certainly use your dealership again.

Ann Bricker

20 de dic. de 2014

This was my first time due to a recall. Service person was very friendly but I just will remember to schedule an appointment next time rather than just walk-in. It was just for a key chain re-call but with out an appointment it took nearly 2 hours. My fault - not theirs.

Michael

20 de dic. de 2014

This dealer did a great job getting us right in and even having recall repairs done in the allotted time!! I was very pleased!

Fred Lembke

20 de dic. de 2014

I was very satisfied in how promptly it was repaired..

Roger Turner

19 de dic. de 2014

I only came in to get a key fob programmed - it was. What more can I say?

Thomas Baker

18 de dic. de 2014

The salesman and GM were both very good to work with. I had a good experience purchasing the truck.

Jeff Crothers

15 de dic. de 2014

Very good experience. Everything was explained and gone over with me.

Jeannette Bonucci

14 de dic. de 2014

Very Friendly and quick service. Did not have to wait for representative to take my car in and was very friendly and treated me with respect.My biggest complaint however is the phone service to get a service call. I had to go to the dealership to make my appointment. The telephone service is of now value and needs to be addressed by someone!!!!!!! Cannot get connected to a "live"person. They did call back but I was not at home to receive the call back and when trying to respond, it is useless to try.

Chris and Christy

10 de dic. de 2014

We recently purchased a 20015 Chevy Malibu. The customer service was out of this world. Buying a car, was for the time, a relaxed event. We will be going to buy all of our future cars here!!!

Lisa Cordas

9 de dic. de 2014

Was very satisfied with the experience. Would recommend to others.

Marguerite Greene

6 de dic. de 2014

Tommy Dirante and AutoNation get top marks in my book for his fast friendly service. I know good service which was not forthcoming from an out of town dealership. Thanks AutoNation.

Michael Gillingham

6 de dic. de 2014

Bought my 2011 cts v and had my easiest car buying experience.... Ever!

Maria

4 de dic. de 2014

My experience with this dealership was excellent. All of the staff was attentive and patient while I looked for my vehicle. They went above the call to find me a deal I was happy with. Thank you to all of them, me and my car are very happy!

Sharon Mertz

3 de dic. de 2014

Very friendly staff throughout visit. Speedy!! Hardly got the first page of the newspaper read. We were there for our 5000 mile oil change and tire rotation. Left Minnesota with only 1500 miles on our 2014 Traverse. Boy, do we love that car!! When we got here I couldn't remember how to run some of the features on the car,- especially the radio- so came over to the sales floor. 2 very helpful young men walked me through all my questions. Have already bragged about our experience this year, as well as experience last year with our 2005 Chev Silverado. But that is another story. Only concern, it is hard to find the entrance driveway. Signage is small.

Richard Johnson

2 de dic. de 2014

Our key fobs were programmed at a reasonable cost and the work was done quickly and we were treated like a valuable customer. Thanks!

Helen Reece

24 de nov. de 2014

The recall was done ,the service job, and they check battery and found it was bad .The battery was under warranty so. They did a very GOOD JOB! THANKYOU. They seem to want your business,so they really treat the customer right.

cad owner

21 de nov. de 2014

What a breath of fresh air! I am a snowbird that was treated like a VIP! I had a recall on my key switch and stopped to see if they would help me out. The service manager said "Yes, we have the part to fix the recall, if you have an hour to wait, I will get you in right now." It was done in less than an hour. The mechanics did a great job, were clean and friendly.... no more issue. Before we left Utah, I tried to get my dealer to fix it before we left. They said they didn't have the replacement part, give them my phone # and email, and they would contact me when they could schedule me. Still haven't heard from them. If I ever need anything done, this is the place I will bring my car. When it's time to buy another car, I will buy it here. I believe they will take care of any needs or issues. Thanks

Richard Viano

20 de nov. de 2014

Great service and friendly people. Keep up the great work.

Joseph Acuri

19 de nov. de 2014

Nice quick service - honest and hard working - I will be back.

Warren Hackett

18 de nov. de 2014

It was very easy to schedule an appointment and when I arrived 5 minutes early, I was directed to the appropriate lane. The service was completed in a reasonable time frame and all repairs were completed professionally to my knowledge.

KellyV

14 de nov. de 2014

I brought my 2008 Malibu in for two recalls: steering column and brakes. For any work done in the past, I would give this dealership 5 stars but not this time. The technician who worked on my car did not put the panel back correctly so there was a gap on the right side next to the steering column. I didn't notice it right away so I ended up having to come back a second time to get it fixed -- annoying.

Stanley Wheatley

10 de nov. de 2014

It has always been excellent and I will continue to use this dealership for service and will recommend the dealership to others.

EMH

8 de nov. de 2014

Took my 13 Silverado in for its scheduled oil change under the two year maintenance plan.I just move to AZ from IL and Bobby made me feel right at home and welcomed. I will continue to do business with them. They did wash my truck, they could have dried the water off in some spots but still great service and job guys.

Darin

7 de nov. de 2014

Very good experience. They got me in when promised and out ahead of schedule. Excellent work.

Daniel Wetterstrom

5 de nov. de 2014

My service advisor, Tom Lord, was very friendly and helpful. I did not have to wait for an appointment even though I was only in for a recalled ignition switch on my HHR. My experience with AutoNation was extremely satisfactory.

Robin Mann

30 de oct. de 2014

The most friendly people in the car business. From the time I make the call for service to the call it was finished. Mike was on top of the issues and addressed them like a professional. Thank you Mike and AutoNation Chevy.

Gaile Mckinney

28 de oct. de 2014

Our high rating speaks in and of itself. Speed in execution was steller!!! Courteous service individuals and overall a first time "great" experience. We are grading a 9 vs. a 10 (4 star vs. 5)only because we were quoted an out the door price for service on our vehicle that was later rescinded/increased. Also, at 49K miles, we flushed out transmission as recommended however, upon reviewing with GM the recommendation was 80-90K? Thank you kindly!

Paul Bradsher

27 de oct. de 2014

everyone was very helpful and treated us well, would recommend to others

Aaron Bernhard

26 de oct. de 2014

I went in for the ignition recall service. The overall service was good and people were friendly. My only complaint is when I made my service appointment online and received the email confirmation, the service rep still had no knowledge of my appointment. He was still able to squeeze me in, but the job took about 6 hours instead of three.

CWF

24 de oct. de 2014

I traded in vehicle(s)for a 2015 Silverado LTZ, the initial deal as told by my sales person; Mark Faridian and General Sales Manager Jerry Castano was identical as promised at the end of the process. They stood by their word. I was very pleased to see that the end result was as promised, my life experience with car dealerships, shows this was unique, therefore, my next purchase will be with AutoNation, and hopefully with both of them. I will recommend them to friends and family.

Alan Reeser

23 de oct. de 2014

I bought my Silverado there and get it serviced only there. They know the vehicle and have let me know when things are coming up on it.

Ray

22 de oct. de 2014

Superstition Springs Chevrolet performed a recall and repaired a problem with a door lock in a matter of hours. Great service!

Scott Tank

21 de oct. de 2014

I have been to the dealership twice for routine service on my Malibu. Great people to work with, a very friendly group thru out the dealership..

Arizona newbe

11 de oct. de 2014

I traded in two cars on new one and I was treated well. They beat another dealer that had stopped negotiating because they would not go lower by a good margin. They were fair to work with. I would buy another car there.

Gregory Taylor

9 de oct. de 2014

Two sales managers had different ideas about deal, but ultimately it got done.

Barbara Rogers

2 de oct. de 2014

Rick Adams made it a great experience from helping to set up the appointment to the servicing of my car, it was a great experience. He was friendly and very helpful

Jeremy Sandoval

1 de oct. de 2014

I was completely satisfied. I was just looking at vehicles and ended up buying a truck. Everyone was very nice to myself and wife. I am and will recommend to family and friends.

Micheal Jeffers

20 de sep. de 2014

I am very impressed with their online reservations and the check in process in the service center is quick and efficient. Awesome waiting room with WiFi, snacks, beverages and work space. Service guys are professional and transparent about repairs. I just moved to Arizona, but i have found my service center!

Gale Pence

20 de sep. de 2014

We just moved here from Ohio, so we didn't know what to expect, being in a new area. It was very organized and everyone seemed very friendly. We will be back again.

Theresa White

18 de sep. de 2014

The previous time I came to get an oil change I was so upset. I waited 6 hours. I promised I was not coming back.However this past Monday I had to go for another oil change and everywhere else was booked. However I came and met Mr. Tommy Duarte in the service department. He was so friendly, knowledge was impeccable. A major plus he didn't try to get over on me because I'm a female (I have experienced that entirely too much with maintenance on my truck). Mr. Tommy got my truck in and out in record time even with lollipops for my children. I was blown away by his service.

Ron D

12 de sep. de 2014

I had an excellent service rep Tommy Durante. I've been here before. And the service and repair work always is top shelf.

ken

12 de sep. de 2014

I got the exact car I was looking for they even called a couple days later with a better rate and lower payment.

Malachi T

9 de sep. de 2014

Fixed a leaking AC compressor and did a couple recalls. One part was back-ordered for a week, but they got the work done quickly and were very professional. No hard sales tactics.

Linda G

6 de sep. de 2014

Mike G was super nice and very organized. Had things done before I asked :-) I bought my car at another Chevy dealer, but Superstion Springs is closer to home. Boy am I glad I went to Superstition Springs Auto Nation. I will go there for all of my car needs; and I will buy my next new car there.

waiting for this car for 42 years!!!!!!!!

3 de sep. de 2014

Wouldn't purchase a car anywhere else. Sales person.. Tony Young was great!!!!!!!!!!!!!!!

Vanice

27 de ago. de 2014

The people here helped my get out of a mess that I was in, and got me into a nice Avalanche that I am enjoying every passing day. It is good on gas and very nice inside for being a used vehicle.

H.Miller

25 de jul. de 2014

Amazing amazing service. Ask for Roberto Reyes. He's great.

Gary Robinson

23 de jul. de 2014

Had an oil change and tire rotation. No big deal, but had a completely satisfying experience with AutoNation Chev. at Superstition Springs !

DanaB

16 de jul. de 2014

This was my second time buying a car from Superstition Springs Autonation. The whole team makes the car buying experience stress free. From sales to finance to service it was easy. When its time for a new car I will be going back. You just can't beat this team.

Jean

19 de jun. de 2014

I have been going to AutoNation Chevrolet for service for some time. When I talked with my service man concerning extended warranty he had me speak with Martin. After discussion I decided to purchase a used car. Martin and the buying staff treated me with great respect. As a single woman I always fear being taken advantage of and definitely did not feel pressured or pushed into making a purchase. I love my Equinox.

Tamie L.

2 de jun. de 2014

We have bought 2 vehicles from AutoNation Chevrolet Superstition Springs and have always had a great experience both in sales and service.

Chuck Rosr

29 de may. de 2014

I greatly appreciate the Great Customer Service that I received from Thomas Mucelli. He kept me well informed of the work required as well as the time that would be needed to complete the work. The work was completed before the time promised, and below the price quoted. Dealing with Thomas made it a great experience as his customer service is above, and beyond what one would expect. Every employee at this dealership that I dealt with provided outstanding customer service. Thanks for making this visit as easy, and painless as one would expect when repairs are needed. I would highly recommend this dealership to anyone needing a vehicle, or repairs. Great Customer Service.

Bob Liles

18 de abr. de 2014

I am very satisfied customer due to their close location to the Superstition Freeway, their business professionalism won me over. Great job on my 2012 Malibu!

SD Vette Buyer

17 de abr. de 2014

I purchased a car from this location in Mesa, AZ mostly online from my home town of San Diego, CA. Found it on cars.com and sent and email and had an immediate, and gracious, response from Egor Hunka who I worked with throughout the process. We traded many emails, calls and a few texts. I was never pressured in any way and the response times and quality of info was great. I flew to AZ last Sunday, headed to the dealer and the car was everything Egor told me it was from look, quality, condition. I bought it on the spot. They got me in and out in a reasonable time frame and I drove it home. The best 350 miles of my driving life.... Everyone I met at the dealer was friendly and professional and the whole experience was great. Keep it up guys!!

Elaine

4 de abr. de 2014

One of the best experiences I have ever had purchasing a car. Jerry Miller was a fabulous salesman who did not pressure sale me.

San tan valley windshields

1 de abr. de 2014

Great service, very friendly. I will be buying my next car from auto nation Chevrolet in Mesa for sure.

Julie M

1 de abr. de 2014

I usually find car buying especially odious and time-consuming, but Autonation made the process pleasant and friendly. I used the Consumer Reports Car Buying Program, which gives you the "rock-bottom" price on the car, so you don't have to fight about pricing. They connected me with an Autonation Direct representative. The reps aren't commissioned, so their only job is to help you find what you want. The rep, Chip, was a super-sweet guy who helped me.find a car with the exact specs I was looking for, helped me complete my loan application over the phone, and set an appointment with Justin at Autonation Chevrolet Superstition Springs. When I went to meet with Justin, he already had the car ready for me to test drive. He explained all of the car's tech and was especially knowledgeable because he drives a different model year of the same car. When I decided to go forward with the purchase, he helped me set up my Bluetooth and OnStar, explained the service package, and gave me a tour of the service facility. Signing the paperwork and making the down payment took about 30 minutes. As a stressed-out working law student, I really appreciated that I didn't have to waste my valuable time haggling and filling out reams of paperwork. I really like the fact that they gave me the star treatment even though I was buying a less expensive car. I will definitely recommend this dealership and the Consumer Reports process to everyone I know who's in the market for a car, and I will definitely use them again!

Sharon D

28 de mar. de 2014

After a rocky start I ended up having an excellent experience. My thanks goes to the Sales manager Thomas James and my salesman Jimi Tucker. They were both a pleasure to work with. I would highly recommend them both. This was the easiest new car Purchase I ever made. Thanks!

Ms yohan

25 de mar. de 2014

Thomas always makes sure what I ask is now he keeps me informed on what I may need to do on my next visit and gets me on and out in a reasonable pint of time .I love the remodeled waiting area

horrible service

21 de mar. de 2014

OUTRAGEOUS PRICING. SAID I WOULD GET 10% OFF, GOT $25 OFF OF $550 BILL. QUOTED $40 FOR AIR FILTER, BOUGHT ONE AT WAL-MART FOR $12. I HAD TO FIND MY OWN CAR AFTER PAYING OUTRAGEOUS AMOUNT. CAR HAD SCRATCHES ON FRONT WHICH LOT ATTENDANT JUST SHOOK HIS HEAD, ASKED FOR MANAGER, EMPLOYEE POINTED TO OFFICE WHICH WAS EMPTY. NEVER AGAIN WILL I VISIT.

jan1955

18 de mar. de 2014

To expensive, to high prices for simple repairs. They think people are crazy. When you come for an oil change they want to sell you, not necessary repairs for almost $1000,-. Never again will go there.

rkpease

16 de mar. de 2014

My daughter and I purchased a car for her from this dealership. After a week she realized she hated having a stickshilf. We went back to the dealership and spoke to Jimi. They were wonderful. They redid all the paperwork on what had been her second choice. They never said anything about her having the other car for a week. They just took it back and got her into a car with an authomatic transmission. Jerry Castano the Finance Director did a great job. Not only did they work with us on trading the cars but they got her a wonderful deal on the interest rate.

Majester

13 de mar. de 2014

Evan was my sales associate and provided me with exceptional service. I ended up purchasing a 2015 Tahoe LTZ for the price I wanted to pay. No hard sell. I have used this dealership 3 times now and although I have looked around at all the others within a 30 mile radius I have never got a better deal or service elsewhere. If you want a Chevy, this is the place to go.

cietaylor

5 de mar. de 2014

Evan Vandun, our AutoNation sales associate, was extremely helpful a I selected my new Equinox. The process was was quick and easy. My questions were answered with expertise. Thank you for a great product!

Pat Moore

17 de feb. de 2014

Contacted Egor Hunka online and he was very straightforward with responses to my questions. I was looking at another Camaro at Thorobred and but due to Egor's answers, I went to Autonation SS first. Ended up buying the Camaro from them. I did a lot of homework ahead of time for all aspects of the purchase and they were spot on with pricing and professionalism. Finished up with Andrew Harmon in Finance who was just as personable and informed. Both cut to the chase and avoided all the back and forth, even though I like to negotiate. They listened to me and I listened to them and the overall deal and experience was excellent. I would definitely send people looking for a car to see them.

J. & R. T

13 de feb. de 2014

Marty was a very helpful sales person, sincere and respectful. All the employees at this location are very determined to help you out to buy the vehicle of your choice.

dinakrain

1 de ene. de 2014

The go to dealer for Chevy vehicles is AutoNation, 6330 E Superstition Springs Blvd, Mesa AZ 85206. The salesman you want to work with is Robert Diggs. We met with him on Dec 31, 2013 & had the best experience buying an suv possible. Robert is a real pro. He knows the Chevy line backward & forward. He is pleasant, personable, reasonable, funny, attentive, and satisfying his customer's wants is his goal. Robert gave myself & my husband 3 solid hours of his constant attention. He never once became distracted by other customers that were in the showroom. It was all about us, all the time. Generally I don't trust auto salesmen. Working with Robert we couldn't wait to place an order fast enough. Don't waste your time going elsewhere. Speak to Robert Diggs, you'll be glad you did.

Donna

31 de dic. de 2013

They always take good care of my corvette. I am super picky about my car and Thomas always remembers not to wash it. Very detail oriented. Great service and follow up.

Pamela

30 de dic. de 2013

Tom Muccilli was very polite and helpful. Noticed that I had a small dent in my 2013 Malibu and gave me the name and number of Dent Wizard who will be able to fix the dent.

Cathleen

30 de dic. de 2013

I was always very happy with AutoNation Chevrolet Superstition Springs, until my last experience. It took 1 hour and 45 minutes to change the oil. Why? Because they had a staff meeting in the middle of my oil change. I understand the need for meetings, but really? When there are over 15 customers in the waiting room? And we recently bought a new Chevrolet Silverado at Freeway Chevrolet (November 2013) - the experience was far superior than our experience in December 2012 from AutoNation Superstition Springs. Sorry guys, I thought we had good experience with you. But Freeway Chevrolet upped the game.

Jeffrey

30 de dic. de 2013

Vince in Service always takes care of us. Very courteous and fair. We bought our Volt, Corvette ZR1, SSR, and Z06 from this dealership. We are lifetime customers!

Greg

20 de dic. de 2013

The problem was a column lock on my vehicle. The problem was found but I have a problem with the lockout as this is my fifth time in the shop for the same problem. What I am in the dessert and the lockout acts up?

Tim

17 de dic. de 2013

Wonderful experience, great service! Rental car was ready and Tim took care of everything for me! This is my first financed vehicle and for all future cars I will continue to shop with Auto Nation!

Moine Gates

16 de nov. de 2013

The service received and the personnel have always been excellent!

John C

2 de nov. de 2013

As always I received excellent service and friendly personnel. Thomas Muccilli took very good care of me and my corvette

Coyotefan

14 de oct. de 2013

Appointment was quick and done very well. No questions about taking care of my issue late on a Wednesday afternoon.

haln

14 de oct. de 2013

Thomas is always so great to work with and I trust his advice.

Darrell Rose

14 de sep. de 2013

Working with Thomas is why we only have your shop work on our vehicles. Thomas is the BEST ADVISOR we have dealt with. Thanks for the GREAT service Thomas provides, and the GREAT WORK that Mike does on our vehicles. Your shop is the only place we will have work done, and your dealership the only place for future vehicle purchases. Thanks again. Darrell Rose

Joe

5 de sep. de 2013

Chris at this dealership is a great example of what customer service should be like he is always in a great mood and goes above and beyond to make sure his customers are happy when they leave.

Karl

1 de sep. de 2013

The staff was very courteous and the service was good. I was late for my appointment and they still took my truck right in.

Jewlz411

29 de ago. de 2013

We had to bring in our trailblazer for a recall & Chris was great, had our truck back sooner than expected! AWESOME customer service!

KD

21 de ago. de 2013

When trading in an almost new car, the salesman said they were giving me a great price on my trade and I was only loosing about $700, which I was OK with. The monthly payment looked about right for this amount, too. It wasn't until looking at the finance paperwork with the finance manager that the real loss was over $7,000 and the loan payment amount was more than quoted and for a much longer period. It's a learning opportunity for me: Never let them know your spouse has her heart set on a specific car, always review the numbers when sitting with the sales person and be careful with who you trust. It's completely my fault for being so trusting. Everyone was very nice, but after all is said and done, I feel like I need the knife pulled out of my back.

Ol' Hippy

16 de ago. de 2013

These guys are really professional. I would describe as the best new car purchase experience in 40 years! Corresponded first by email, followed up by visit. We ran into a couple of glitches with Ally Bank, but the AutoNation team placed the lease elsewhere and we got the car we wanted, for the price we wanted, and even a higher trade-in than expected. I couldn't be more satisfied. And the popcorn was great!

jrobins333

29 de jul. de 2013

I took my Suburban in because I had a problem with the battery draining overnight. Something was drawing excessive power when the vehicle is shut off. I was told that the service charge to look at the vehicle was $68 but I would only pay that if they found something and I refused to fix it. They told me right away that they found the problem. My alarm was malfunctioning and draining the battery. So I said can we just disconnect it. The service manager Vince said no it has to be removed because of the way it is wired it can't simply be disconnected. So I paid $150 to remove it. I was told it no longer had the drain and was fine. I took it home and left it parked for 2 days. I went out to start it and it was dead. I called and was told to bring it back in. I received a call a couple of days later that they had now found the problem. A penny was stuck in the cd player and was causing a short. That made no sense as the radio has no power when the truck is shut off and Vince said that it must be moving around and when they tested it before it probably wasn't in the right position but when I drive it it slides into a position causing a short. Sounds like a load but I was assured this would fix the problem. I said I can remove a penny and was told that would be bad as if it wasn't done correctly it might short out other things. It cost me $70 to remove penny from the cd player (no I did not get to keep the penny). Then they kept the truck for 3 more days just to be sure it was fixed. I was told they went out and it started right up every day. I went to pick it up and the battery was dead in the service parking lot. Vince said maybe he started it too many times. Apparently you can't start a vehicle daily and expect it to run. So I left it there and said I want it fixed and am not paying another cent to do it. No it has been there for over a week and no one has called me to tell me what it going on. I am done with this place.

Vegan Volt owner

20 de jun. de 2013

We had looked at a few other Chevrolet dealers in the valley and made offers on a few Volts. These other visits took 2 hours to get no where (as in, no deal was made just back-and-forth slow process with sales people). When we made contact with Egor at AutoNation Chevrolet he got the negotiating process done quickly and made the deal we were looking for happen on the exact car we wanted. So in the same 2 hours time it took to accomplish nothing at other dealerships we were out the door with our new car and financing done. Great customer service!

Liz Martini

16 de jun. de 2013

I purchased my Equinox 1 year ago. The purchase was really smooth and the sales staff was great. I took my car in for the 15,000 mile check up. Chris was very helpful and took the time to explain the recall on my car. He is very polite and knowledgeable. I recommend this dealership to all my family and friends.

2013 chevy sonic LT Turbo

14 de jun. de 2013

Same as above ! it was a pleasant experience. plenty of cars to choose from and car is great.

Jim Harris

13 de jun. de 2013

Very short wait time and my service manager Tim Thompson took very good care of me and answered all my questions as he always does could not be more happy with my service at this dealer ship

susan

3 de jun. de 2013

i would first like to say how great it feels to go to a dealership where everyone is very helpful and not pushy and only cares about trying to sell you a car , i had such a great experience at this dealership that i would be gladly refer my friends and family .

Steveoprs

3 de may. de 2013

1st time I enjoyed buying a new car no pressure they appraise your trade and give you back your keys not like others that hold them hostage lol Great deals and work to get you what you want was very Happy and will buy there again Tony was great to work with

tdnix68

20 de abr. de 2013

We purchase our 2013 Chevrolet Camaro SS on April 15th, 2013. The dealership did not give us the run around and treated us with respect. We received the best deal and more car. Thank you Power Chevrolet

Bonnie Koppelmann

23 de mar. de 2013

We have bought 3 cars from Power Chevrolet Superstition Springs. Everyone is so helpful from the sales people, to the finance people, to the repair department. Awesome experiences and I would definitely recommend.

tom

22 de mar. de 2013

Recently went on a test drive with one of the Service Technician Experts, Ken, and we both agreed on my Monte Carlo's front end issues. He was VERY knowledgeable Thomas Muccilli is my Service Professional of choice because of his professionalism and his vast knowledge. I always go to his lane or ask for him. Have had many years of service done at Power Chev. Tell the WHOLE Team to keep up the GREAT work...

John

19 de mar. de 2013

Am very happy with my dealing's with Power Chev. and Ryan Deluca. All questions I had were explained to my understanding.I look forward to working with them in the near future.

Barry G

18 de mar. de 2013

As usual, the Service Manager, Thomas Muccilli is AMAZING - he is professional, knowledgeable about Corvettes in general, and specifically about Z06s, he is courteous, and he actually cares about his clients. The service techs know their stuff - they are super sleuths at identifying obscure vibrations and fixing them. What a great team! I highly recommend the Service Department here!

DOCJP

16 de mar. de 2013

This dealership showed great concern for me, my car, and my satisfaction. I have enjoyed my purchase transaction and would highly recommend them to my friends

Rosinamm

16 de mar. de 2013

I highly recommend Power Chevrolet Superstition if you are looking to purchase a car or if your car needs service. The sales staff made our purchase so easy and every one was so helpful. Never pushy or hard to deal with, just very professional and nice. The service department was top notch and they were able to help us when we were in a jam.

Shelley

7 de mar. de 2013

Our salesman (Ryan Deluca) was wonderful. Not pushy, just very informative and helpful. We had a pleasant experience and will be back again.

Danny&Stacey - Camaro fans

26 de feb. de 2013

I just wanted to Thank Ryan and Tim for all their hard work they did to get us in our new 2013 Camaro. They were both very nice and helpful and not once were either of them pushy. It made our experience a wonderful one. My husband has been buying vehicles from Chevrolet for the past 30 yrs. Thank you again.

slh2003

25 de feb. de 2013

I found it was the first dealer I had ever been too that actually listened to what I had to say, this was a refreshing change and of course gave me a lot more confidence in the saleman I was dealing with. I find with myself if I explain my parameters and they cannot meet them they should just be honest, this dealership was completely honest, honesty brings confidence to the consumer in my opinion. I have already started to tell my coworkers what a great experience I had with this dealer.

LYNN1

18 de feb. de 2013

i am a finance mgr at other brand wanted the new camaro i got excellent treatment , customer service, and i am very picky and have very high standards because im in the business i will definetely recommend this chevy dealer to friends, family , and any co workers who are looking for a chevy. VERY SATISFIED WITH SERVICE AND TREATMENT. THANKS GUYS GREAT JOBDONNA LYNN CHARLES

RG

18 de feb. de 2013

We brought our newly acquired 2011 Aveo in to check on a leak that we had been told was from the transmission pan gasket. Not being aware this could have taken several hours we were taken aback when told we would have to leave the vehicle and return when it was finished. We had not made this sort of arrangement and were even more concerned when told we lived outside the shuttle service. Our Service Adviser, Henry Dibin, took extremely good care of the situation. The problem with the leaky tranny was taken care of and a recall service on some plug wires was done at the same time. Also, the vehicle was washed, we didn't expect that, and we had the tires rotated, at the advise of Henry. We are well pleased and because of the care we will return.

roniclement

11 de feb. de 2013

I came in to buy a used car. When I arrived, Stacey had all the paperwork prepared. All I needed to do is sign some forms and give him a couple things so copies could be made. The car was already cleaned and ready to go as well. John in finance was friendly and knowledgeable and had me out of there in a short amount of time.

KarenD1225

6 de feb. de 2013

Power Chevrolet of Superstition Springs is by far an outstanding dealership. I have visited several dealerships over the past month in search of a new car. I found the same things in common everywhere I went, the salesman didn't have much knowledge of the vehicles they are selling. As a consumer, how do I purchase a vehicle from a dealership where a salesman cant stand behind there product with simple knowledge? I then found Marty, the salesman at Power Chevy. He is extremely knowledgeable of every feature and option of the Chevy Equinox and took the time to LISTEN to what I was looking for in a vehicle. He was more concerned about making me happy then making a sale. He searched all the inventory to find what I wanted. When he couldnt locate an Equinox with leather. He went out of his was to find a solution and that was to have it installed for a very reasonable price. Listening and customer service is key and Power Chevy has found that key in Marty.Marty referred me to Jorge for the financing of the new vehicle. Jorge was very knowledgeable and professional. He kept my payment in the range that I asked for. He worked very hard to find me a great interest rate. On the day I picked up my new Equinox, the process was fast and easy. Marty showed me every option and feature in complete detail. He took the time to explain and set up On star before I left. I met with John to sign the loan papers. He was extremely knowledgeable and explained all of my options for the extended warranties in detail. What really impressed me about John is he took the time to log into his own On star account on his phone to show me how it worked remotely from an Iphone. My overall experience with Power Chevy was excellent. I just received an email from Marty today, he wanted to let me know that if I have any concerns or questions he was there for me. I am really impressed by this dealership and the employees they have working for them. I will be a returning customer in the future not because of the "deal' or the "price", but simply because of the knowledge and the service I was given.

julieta03

28 de ene. de 2013

I purchased my 2007 Chevy Cobalt from Power Chevrolet on 5/6/12, and on that day everyone was very friendly and easy to work with. Every visit since then, and there have been many, has been the exact opposite. After 2 weeks the sun roof and windows stopped working, and the low coolant light came on. After getting very upset that I had only owned the car a couple weeks, they offered to do the repairs at no charge. A couple months later my battery went dead. I asked them if they put new batteries in the car, and they said that they just check to make sure the battery is good before selling it. He also said that since we're in AZ, batteries die quicker. I told him I've lived in AZ my whole life, and batteries don't die after 2 months so he replaced it for free. In September of 2012, my breaks stopped working so they fixed the calibers, but I had to pay the $200 warranty deductible. I also told them that my car had been accelerating when I'm in second gear and I have the gas and clutch released. They said the calibers would fix that problem, but it wasn't fixed. In January of 2013, my check engine light came on, and the accelerating was getting worse. They fixed 5 different leaks in the engine, repaired the front hub, replaced the serpentine belt, replaced the thermostat but did nothing to repair the acceleration issue. In fact, the service guy told me I was lying and that I must be pressing the gas because that's not possible. They had my car for 6 days, and they didn't offer a rental until I called repeatedly, and they had already had my car for 3 days. I had to pay the $200 deductible again. I have called them numerous times to try and resolve these issues and find out if they're truly doing full checks on my vehicle since a new problem comes up every couple months. They either don't return my calls or tell me that cars need repairs as they get older. Thomas James is the only good employee in the entire place, and he is the only reason I got the first two repairs done for free. Everyone else, including the general manager won't return my calls or do anything to work with me. I have now filed a complaint with the BBB.

Kelly Muccilli

12 de ene. de 2013

I always feel like a VIP whenever I visit the dealership!

Trying to spend $$$

4 de ene. de 2013

Came to the dealership to look at new 2013 sedans. Due to construction we were trying to find where to park/exit, etc. We looked at a few on the south side and were looking for a salesman. We saw there were more cars on the north side and drove there to look After looking we were trying to find out how to get out. A salesman on a golf cart came speeding up and I explained that we were starting to look at cars but had not found help and now were looking to get out. When I told him we would have to come back because we needed to leave he very patronizingly told me that I obviously was in a hurry and had better slow down on his lot. I said "excuse me?" and he replied "you heard me, slow down. Get moving". I started to ask why I was being spoken to like this when I had been polite in explaining the situation but decided against it. There are too many Chevy dealerships in the valley to put up with a rude attitude. I am sure I can find someone who wants to sell me a neew car.

Kelly Muccilli "Car Crazy Lady"

16 de dic. de 2012

The BEST Chevy dealership I've ever been to!They always have my best interest in mind whether it's in the sales or service department. I trust the employees and always leave completely satisfied!!

ddurelle

11 de dic. de 2012

This dealership has performed service on my vehicle approximately 4 times now. I continue to get outstanding service, fair prices and am always treated like my car is the only one they are working on. Marc was great at communicating the details of my service and ensuring my vehicle was completed when promised. I highly recommend this dealership as I have experienced nothing but consistently friendly and attentive staff each and every time.

MPfeffer

2 de nov. de 2012

Please note I am writing this review almost 9 months after my purchase. I generally don't care to write reviews online but after a sit down with my last sales consultant, I told him Id take some time out of my day to write a well deserved review. We had been looking for 4 months for a new car. We looked around at other dealerships and not one of them really wanted to work with us. But Ed Stralko and Thomas James did everything in their power to work with us and get to us to our price. I was very happy with the friendliness of all staff members and I feel like we've continued an ongoing friendship with Ed outside of the dealership. I am pleased to say that I would send anyone that I know looking for a new or used car to Power Chevrolet in mesa and talk to them. And can say that I will be back to buy another car someday. Great job guys!Mary & Troy

azdesrtdude

1 de ago. de 2012

WARNING DON'T BUY FROM THIS DEALERSHIP purchased a 2007 aveo here over 5 years ago and their customer service just gets worse. From the minute I sat down to do the paperwork they were dishonest. I told them I didn't want their theft insurance for $750 and they said sorry its automatic. Then I find out my car isn't even made in the USA it was made in South Korea. After two months the car's interior started falling apart and when I brought it in under warranty they said sorry that's not a defect that's abuse! The paint rubbed off all over the console and to clean my interior I followed the directions and just used a damp cloth. Well after owning the car 5 years now I've replaced several parts and no wonder the aveo was discontinued what a piece of junk. So I went in July 31 2012 and purchased a window switch. I took it to Pep Boys and a mechanic plugged it in and it didn't work. So two hours later brought it back to Chevy superstition springs parts department and the nasty guys that run that department told me too bad you opened the bag no refunds. This is the way I'm treated after buying a junker car for 15k and several parts. I even had another part on order. I would never buy a part or a car here ever again. I really wish the president hadn't bailed them out with my tax money. I hope this dealership goes out of business because they have the worst customer service I've had ever witnessed. And the sales people all sit in one golf cart ready to attack you!!

zacharywiseman715

6 de jul. de 2012

The car is great and the sales staff was nice and helpful. I got a lot for my money and paid a fair price.

Shkoff

18 de jun. de 2012

I live a mile from this dealership so it would be very convienent for this dealership to be "my dealership" but I avoid Power Chevrolet like a plague. I have never bought a car from them, gotten any service done, or purchased any parts from them. Not because I wasn't looking to do so, but because they don't give me a chance before they run me off the lot with the sarcastic, rude and anti-customer service attitudes. If you are a customer looking to use this dealership, do so at your own risk. The only employee at this dealership that I have worked with that does a great job is Thomas Muccilli. Management needs to take lessons from Thomas on how to properly treat customers. Here are my specific examples: 1- last year I was looking to buy the new SS camaro, and the sales guy totally told me stats about the car that were totally false. i.e. "The camaro has 460 hp" etc. I ended up buying my Camaro from another dealership in the valley. 2-I needed a small grommet part for my camaro so I went down to the parts department and asked for the part. He replied, "I've never heard of that part..." and that was it. The parts guy didn't even offer to help me find the part! 3- I drove up to the service department to get my oil changed, the guy asked me if I had an appointment and I said no. He told me it would be 2 hours before he could even get me in! There were NO cars in the service bay! So I drove down to the dealership I bought the camaro (without an appointment) and they had me in and out in 45 min! 4-I went outside to talk to some sales guys about the ZL1 and all they said was hey didn't have any, I asked if I had to order one and they said yes and just sat there! I have heard of no pressure sales, but that is ridiculous. I then told them I was going to look at the lot and they didn't say anything back at all and just sat there watching me. Needless to say, I WILL NOT buy my ZL1 through Power Chevrolet on Superstition Springs Blvd, in Mesa, AZ. I attempted to reach out to the GM of the dealership and he didn't call me back.

rbaz2007

2 de abr. de 2012

Power Chevy at Superstition Springs is very rigid, inflexible, and generally does not care about selling vehicles. We were there a total of 3 minutes before the salesman (not sure of his name, but honestly did not care to remember much about this smarmy individual) declared that he was "not budging" on any prices. STAY AWAY FROM THEM! HORRIBLE SERVICE & HORRIBLE ATTITUDE!

denisshall

17 de feb. de 2012

I had purchased my 2010 SS Camaro from Ed at Van Chevrolet of North Scottsdale. I had Returned early this year to seek out a Suburban LTZ for my wife and had learned Ed was no longer with Van. I had Submitted a call to find out he was all the way out in mesa. I can proudly say I made NO mistake going the distance to work with this young man once again! He made us feel instantly at home from the start and displayed no pressure. I was floored by his knowledge of my wife's new suburban; He had answered all my questions very thoroughly and made me conferrable in my decision of purchase. I will continue to go the distance to work with Ed. This is a young man who is going to grow and do well in his profession and based on his presentation of both my Camaro and my wife's Suburban; He is very proud of the the product he sales.

rhondapurser

19 de sep. de 2011

On the 9th of Sept, I had my car fixed at Power Chevrolet. I paid for it with my ATM card and was charged $695.00 for the service. On the 14th of Sept, I was checking my balance and saw a second charge for the same $695.00 on the 13th. I called them and was informed that I needed to call back at 11:00 A.M to talk to the head cashier. She called me back and informed me that there had been an error and I, as well as others, had been double billed. When asked why they had not called to inform us the answer was that it would have been to much work to call the people they did it to. After a long discussion, the answer was that they were not going to do anything to expedite getting our money back and I was hung up on. After calls to the general manager, Friday and Monday of the week, when we asked for him,he was not in for the day, however one rep actually said he really was only at lunch and he never returned our calls. Went in and spoke with the customer service rep on Friday and she said she would get back to us on Monday. Monday at 1:00 , we finally called her again to find out what they were planning on doing, NOTHING. Called twice to ask if any other manager might be able to help us, was sent to 2 voice messages. The third phone call,I explained my frustration and they said they would go and find someone and not put us in a mailbox, waited 3 minutes to have someones voice mailbox answer. After 6 days now we we still do not have our money back. I have spent numerous time on the phone and a trip there to speak with them and they still have the $695.00 without even an apology. It would of only taken a phone call when it happened, instead I have been inconvenienced no end and have kids in new york that couldn't get accomadations because my card was turned down and they were out on the street and lost there reservation. Call me before you use these guys, thanks 480-414-8862

baseacemom

6 de jul. de 2011

Our sales person, Fred Long was very helpful-answered all questions. Made us both feel welcomed. From the first minute we met Fred, we felt that he had our best interest in mind in finding just the pickup we were looking for to pull our travel trailer. We recommend Fred for all of your needs in purchasing a new or used vehicle. Our experience during the purchase of our new truck was great. All of the staff at Power were great-offered cold drinks, snacks. Made us feel appreciated. This is the third vehicle that we have purchased from a Power dealership and will go there again when we are ready to buy again.

farginriver71

25 de jun. de 2011

Giving a rating for this dealership because they more than deserve it. Just purchased our 2nd vehicle in 4 months from Power Chevrolet Superstition Springs. On both occasions, they went far and beyond what was expected to make sure we got what we really wanted.

karlabeck

6 de may. de 2011

My visit to Power Chevrolet began with a service issue on a vehicle that I had purchased last fall from another valley dealer. The fact that I did not take the car to that dealer should indicate my more than bad experience. The people had Power Chevrolet go above and beyond for their customers. Beginning with the red carpet in the service garage to the way they make you feel. They make their customers feel that they count. There were so many issues with my old car that I looked at a new car purchase. Luis Becerra went to bat for me and got the job done. Rick Ballester was fantastic at making sure my needs were met. Steve Gause made sure that I understood the new car and all of its features. I will never go anywhere else for my vehicle needs. They should have the highest ratings possible.

Sammy13

2 de may. de 2011

I was interested in trading in my '07 1500 Silverado for a new 3500. They did not have any 3500s on the lot and told me there was one on the other side of town. He then decided that I did not need a 3500 and proceeded to pressure me towards a 2500, which there was 3 on the lot. He showed me a couple and when I started asking questions about differences between the 2500 and the 3500 all I got were a lot of eye rolling, sighs and muddled answers. I suggested we go back inside so we could find the answers. I sat in the waiting area for an hour and a half. I even asked if I could just order the truck I wanted from the manufacture, which one would think a dealership would jump at! With all the exasperated sounds from him I almost asked him if I was bothering him by wanting to buy a vehicle!! Also the dealership had no literature on the trucks and spoke to me like I was just a stupid girl even though I knew more about trucks then the salesman did. Needless to say I left and went across the street to the GMC dealer, which was awesome! (ask for Rip, he is so great and no pressure!)I then thought like a business person and decided to call the Sales manager of Power Chev. Haha...very funny. He apologized and told me up and down that it was no problem to take care of me. He wrote down all my information and the kind of truck I wanted and said he would get back to me on a price. ( I really wanted a Chevy...) I have NEVER heard back from anyone from this dealership. I guess Power Chevy does not need my business because the sure acted like they had more important things to do then sell me a truck I wanted.

galeziewski

25 de abr. de 2011

This was one of the best car buying experiences I have had. My wife and I went by the dealership on a Sunday afternoon to look at a used Corvette that we saw in an Internet ad. Justin Matusow met us when we arrived and showed us the vehicle. He was able to answer all our questions about the car, and moved another vehicle so we could take it on a test drive. There was no pressure to get us to buy the car, and when we sat down to go over the price, Justin provided us with both the retail and wholesale price numbers. The vehicle was fairly priced, based on the Kelly Blue Book numbers we had researched, as well as other similar vehicles we had seen for sale. We received a fair value for our trade-in, and within a couple of hours after arriving there, we were driving home in a Corvette. We completed the paperwork after the dealership had closed for the day, but Justin stayed around to make sure that everything went well and to make sure we could drive the vehicle home that night. Overall, a great car buying experience!

notopowerchev

17 de abr. de 2011

I took my Silverado in for an oil change, tire rotation and 27 point inspection. The service adivsor Mike Debartolo told me I needed $1000 worth of maintenance items done. The quote included nearly $300 to replace the rear brake pads and $600 to replace a water pump. A second opinon at another shop said the pump will need to be replaced eventually but is in no danger of failing soon and will be happy to do the work for less than half the price the dealer quoted. What really ticked me off was the high pressure sales pitch from Mr. Debartolo suggesting that the engine will be completely destroyed within a couple weeks. This is not professional behavior and I will never take my business there again!

tylerlelandharper

12 de abr. de 2011

Egor was very helpful and made sure we were comfortable with the Chevy cruze we got also he went on the test drive with us and every question we had he answered quickly and confidently. Therefore I gave him five in every category because we left with the car and were both happy

zr2blazer02

6 de oct. de 2010

RUN and don't ever look back! I had been going to this dealership since 2002 with my chevy zr2 blazer. Been there 15 plus times. In 2007 I had the fuel pump replaced and had a lifetime warranty, which means they would replace free of charge to me for the life of my Blazer. I moved to San Diego and as of October 2010 the fuel pump went out again. Called Stephanie in service and told her I couldn't find my receipt and asked her if she'd fax me a copy. She said no problem. Didn't receive a fax or a call back so I called the following day. She said sorry but she was busy and she had to go through boxes of stuff because they did something with their computer system. I called back and ask for the Manager (Fernando) . He acted like he was going to help and asked me for the VIN number. I took it right off old receipts from them. He called me back and said he couldn't find any trace of me and asked me to send him a copy of an old receipt. I did and 4 hours went by. I called back and left message. Fernando called me back and said we purged all your files and can't help you. I said thats not acceptable and something has to be done. He said SORRY. I told him I'd take action against them and write a review on the internet about how they do business. He actually laughed at me. I contacted GM and they took a report and said they can't just erase files like that and said they'd talk to Mr Fernando. Well, I'm happy to say I found my receipt so Power Chevrolet will have to pay even though they purged all my files. So, much for the 100 percent satisfaction they print on their receipts. Save yourself and go some where else!!!

azsuzanne

8 de sep. de 2009

I am disgusted at the service we received at Power Chevrolet dealership. We purchased a new 2009 Suburban at the end of July that started to stall on us while driving (we almost had two accidents as a result). The dealership attempted to fix it, but agreed with us that the vehicle was unsafe and they said they understood I didn't want to put my family back in it given the nature of the problem. The first stalled incident almost caused me to rear end a car with my three kids in my car. It happend twice after that. They agreed to put us in a new Suburban with 0% financing (just to be nice), but what they didn't do was apply our paid off Tahoe trade in ($8100), the $3000 cash we gave them or the $2000 rebate we received on the first one. They said they "fixed" the car with the upgrades GM sent them, but no one could guarenntee it wouldn't happen again. After hours of us waiting in the waiting room, they presented us with loan for thousands more than what we paid for the other one and did not take off anything since it was being considered a "trade in." We signed reluctanlty because the safety of my family was at stake if we continued to drive the vehicle. I'm sickend that they would do this to us. They had us over a rock and a hard spot that forced us to choose being taken for over $10,000 or keep a lemon that jeopardised the safety of my family until the Lemon Law kicked in when they would of had to return our money. I really thought they were working for us to help us and sell us a quality vehicle, but in the end they sold us two Suburbans and made a killing off us. Shame on them.