Dillon

17 de dic. de 2015

The customer service was amazing. The sales rep and managers were very helpful.

Lydia Prescott

17 de dic. de 2015

I would definitely refer the sales and finance team to friends - we thought they all did a great job. Unfortunately, can not say the same for the service dept. - we went to the service dept after an AutoNation employee referred us to the dept -? We had questions - and we felt we disturbed the 6 employees who were in a circle talking and the service employees were not helpful. Also, when we p/u the truck after a permacote appt. we were given a dirty truck - when asked if they could clean it, it took an hour and we still were delivered a dirty truck. As a manager in my field of employment, this level of service would be unacceptable.

Kyle Sarosi

17 de dic. de 2015

parts were in stock and avalible when I arrived at the dealership. I was treated above my expectations

Christopher St. Cyr

16 de dic. de 2015

The deal was direct and easy. The car was cleaned and ready to go. Finance took a long time to get going, as there was someone in front of us who apparently couldn't make up their mind. I would have hoped to have someone else available, but chevy did a good job keeping us entertained while we waited.

Elina Alvarado

16 de dic. de 2015

They took the time to show me the 2 cars I had in mind and worked with me on making a decision even tho I was the one taking forever making the decision I just wanted to make sure I was happy when walking out the door

Chevy Girl

13 de dic. de 2015

I usually hate the car dealer experience but Autonation Chevorlet was pain less thanks to Lexi Anaya she was very polite and courteous she worked hard to get the answers for us we needed, her attitude is what brought me back after talking with other dealers. Also the fair price we received for our trade in. Hope now the service we receive if we need it in the future will be the same for our new vehicle.

Annette St John

13 de dic. de 2015

I was so impressed with how I was treated and how fast my vehicle was fixed. Phillip Salas was courteous and very professional. I will continue to bring my car here for service. Thanks for your help Phillip!

Lynn Boon

12 de dic. de 2015

Sandy goes above and beyond your expectations. She truely cares about her clients.

Scott Hodge

12 de dic. de 2015

Let me start by saying that I have bought 5 cars & trucks over the years from the Valencia AutoNation Chevrolet dealership & I can't remember a better car buying experience than this time. It was refreshing to not be pressured or pounced on by a salesman the second I stepped onto the lot. The sales consultant, Mani Benavidez who helped me, knew more about the truck I was interested in buying than I expected. Mani really took the time to show me all the features about the 2016 Colorado I purchased. He was one of the best informed sales consultants that I have ever dealt with. I can't say when I plan on buying another vehicle, but the Valencia AutoNation Chevrolet dealership will be my first stop when I do!

Rayvaughn Vernon

10 de dic. de 2015

We walked in only looking around. Rodin McNerney approached me very kindly and with great enthusiasm. He was very friendly and knowledgeable on the cars in the lot. He showed me the camaros, test drove with me and i loved them! He was very helpful and will definitely be referring family and friends to him and chevrolet

Stephen Bohjalian

10 de dic. de 2015

Team was friendly and accomodating. Felt that my needs were heard and met.

Steve Frankel

8 de dic. de 2015

Eric Cea was the service department rep that I worked with on this appointment. I appreciate the excellent customer service experience that he delivered as well as his professionalism. He is an outstanding representative for the dealership. I plan to call him directly for all of our future dealership needs.Thank you!

Colleen Ozuna

5 de dic. de 2015

This was our first time at your location .I made my appointment over the phone . When we arrived...we did not have to wait. We were taken care of right away. Eric took great care of us! His follow-up and follow through is a nice change.To be treated like we mattered. Customer service is alive and well...We will tell everyone to go to Auto Nation at Creekside in Valencia.

Joshua

3 de dic. de 2015

I have been a resident in the Santa Clarita Valley for 24 years. My new Silverado is my third vehicle purchased from Autonation Chevrolet Valencia and I am still extremely satisfied. Danny and Percy were professional and knowledgeable, I would recommend them and have to family, friends, and co-workers. Thank you and see you soon!

Control Fire Protection

2 de dic. de 2015

I believe a few bolts on the transmission were left loose but the problem was fixed promptly after notifying the dealership.

Allen Thompson

2 de dic. de 2015

I had been shopping for the truck localy for over a week. The local dealerships and even some on the outer areas took too long to respond. I like to move and get things done. Once I placed the call to Teris i was hit with emails and calls trying to make the deal right then. Amazing service. The day Teris was out sick Randy the Sales Manager picked right up where Teris left off and finished the deal. Seamless exchange.

Frank Adame

29 de nov. de 2015

I had the best expirance with auto nation the sale man that help me worked really hard he went out of his way to get what I was looking for

Ruby Cervantes

29 de nov. de 2015

The experience was very pleasant and easy. I would consider this dealership for future car needs

Dwayne Smith

26 de nov. de 2015

Easy in and easy out. Great customer service with advisor Maria Lindsey. For a busy place wasn't too badly unorganized.

Bruce Picone

24 de nov. de 2015

Our salesman Tim Leary was a pleasure to deal with unlike experiences we've had in the past and we wouldn't hesitate recommending him to a friend or family member. Jennifer in the finance department was very friendly and accommodating and made us feel comfortable.

Richard Ryan

20 de nov. de 2015

Mike Seilheim was superb. He delivered what I expected from a consummate professional.

Sean Oliver

19 de nov. de 2015

Brandon made it simple and worry for me that is why I chose to drive to Valencia to purchase from him even though I had a friend who works at av chevy and said he would beat anyones price for me. I liked brandons follow up and communication with me.

Sean Hawbecker

18 de nov. de 2015

Had a great experience. Expected to buy a used car ended up getting a new one because they were able to work with me so well.

Marianne Enciso

18 de nov. de 2015

Tim Leary and Mark genuinely helped me get a new car. I had previously bought a 2015 Chevrolet Spark from another dealer unfortunately a tree fell on it and total wrecked my car. My insurance paid me back to buy a new one but my previous dealer could not give me a good deal so I scouted for new dealerships. Thankfully a friend recommended me to Chevrolet Valencia. I just came in without an appointment and we were quickly accomodated by Tim and Mark. I told them my story and without hesistation they offered me a good deal on a new Chevrolet Spark. They made my auto buying experience smooth and hassle free. I greatly reccomend them for their service. Kudos Chevrolet Valencia! *I generally have good experience with Chevrolet dealerships. This is not a paid advertisement, justa genuine feedback from a happy client.

Michael Steen

12 de nov. de 2015

Manni was a great salesman he made the car buying enjoyable and easy. He went the extra mile to make me happy and ensure that I got everything that I was looking for. The only thing I could say poorly about the experience was that the financing process could have been better I had to go back two additional times to make all the paperwork right I'm an easy going person but for others it might have been a negative experience for them to come back.

Conrado Ortega

11 de nov. de 2015

I had a great experience at the dealer and I would recommend it to my friends and family

Cynthia Balboa

10 de nov. de 2015

Great service, great place, treat you like family.

Chad

10 de nov. de 2015

I found the service staff at AutoNation in Valencia to be great. Easy to deal with, and made for a smooth process when having my truck serviced. It was also helpful that they provided complimentary shuttle service to and from my home, so I did not have to wait around at the dealership.

DDC

7 de nov. de 2015

Zuleima and Dillion were awesome! They beat the pants off the deal one of the other dealers was offering and the whole buying process took less than an hour which I think is some kind of world record! They were also diligent in helping me resolve a minor issue with my car after the sale by calling GM on my behalf instead of just handing me off to the service dept. The car is awesome and I am amazed at how far Chevy has come in the past few years. Great job all around!

Daniel Marquez

5 de nov. de 2015

The employees at the dealership are absolutely incredible; they are knowledgeable, courteous, understanding, and cheerful. AutoNation has done a wonderful selecting such a great team!

Willie Mcneal

4 de nov. de 2015

They take the time and proper care of my car everytime. I wouldn't go anywhere else

Patricia Pelayo

1 de nov. de 2015

Everyone was very helpful and the car buying experience was excellent

John Pfrommer

1 de nov. de 2015

Had issues with my third row in my 2015 Tahoe. Had to bring it back and forth a few times, which was not fun, but our customer service rep was very kind and helpful.

David Lopez and Diana Raines

29 de oct. de 2015

I was very impressed how your rep Collin worked with us!

Peggy Verbanek

28 de oct. de 2015

Dematrey the manager was great.he wasn't pushy . He listen to my concerns and help me so much in my decision.The orther 2 sales people Stephanie and and the man on the contract started with R. Was excellent. I will highly recommend the 3.I will continue to purchase from this particular dealer.It was a great experience and I will share my experience with everyone.

Darren Bell

24 de oct. de 2015

It was painless I was in and out and they really work with my budget

Kris Feldman

22 de oct. de 2015

I am very happy with my Chevy Cruze! A great car, and great service.

Samantha Oakes

22 de oct. de 2015

Salesman was helpful throughout the entire process

Julia Duffy

19 de oct. de 2015

This was my first new car purchase, and everyone there made me feel comfortable and welcome. I didn't feel overwhelmed or uncomfortable asking basic questions, and everyone was more than willing to take me through the process step by step.

Harold Daugherty

17 de oct. de 2015

Service was done on time, even getting new tires for my 2007 Corvette. Steve Johnson was on top of the job constantly and even debited one service since I had to wait hours for delivery of the tires.

Chyanne Davis

16 de oct. de 2015

I had the salesman named Dillion. He was incredible and patient. I needed a car but had no clue exactly what I wanted. He had great charisma. His knowledge of each model was great and was able to explain what I may enjoy out of each. He showed me so many different cars and I was a repeat customer coming back 2 or 3 times. Just so over satisfied with his impression of making sure I walked away with something I enjoyed not just selling a car. I am happy to say best first car buying experience I recommend him to all.

Christopher Garcia

15 de oct. de 2015

It only took 2 hours to drive off in my new truck and the customer service was great

Gregory Bruehl

15 de oct. de 2015

This is the second Camero we've purchased with this dealer and we have had a great experience both times. Very friendly and helpful and they were able to get us the price we need to be able to get into a brand new car.

Greg Harris

15 de oct. de 2015

I called and explained to the service writer what I needed done to my vehicle. When I dropped it off at the after hours drop off I even wrote the exact same service request. When I called the next day to check up on my vehicle the service writer was confused on what I needed to be down and started in authorized work on my truck. After I complained to him that this is not what I wanted done he refused to call be back when the vehicle was complete. Then when I went to pick it up he did not want to give any kind of apology or explain what went wrong just said go pay for your car over their. I was extremely disappointed in the lack of professionalism from Power Chevy in Valencia and being this was the second time this happened at this dealership I will take my repairs to another none Power dealership. Even though it would be a inconvenience for myself and my company, I believe that good customer service goes along way to continue to have return business in this day and age.

Crystal Brackin

13 de oct. de 2015

I was very happy with the service and timeframe in which it was completed. The staff are very friendly and helpful.

Steve Babos

13 de oct. de 2015

Good car wash and interior wipe down after servicing of vehicle!

Richard Catalani

9 de oct. de 2015

I have become a Chevy guy due to the relationship that myself and my family have built with the AutoNation dealership but most especially our salesman, Mike Selllheim and Robert the Service Manager. They go out of their way to take care of us. I started going here after they took such good care of our two daughters. They continued that level of care with my wife and myself. Often times you read such reviews and take them for granted. This review is my true and accurate assessment of the care I have received at this dealership. Thanks guys!!

Robert Phillips

9 de oct. de 2015

Customer service has always been the reason we return to our Chevy dealer.They take the time to share there thoughts and explain clearly about what is going on with our cars. We feel that we are treated fairly.

Robert Turner

9 de oct. de 2015

Got me the best deat posible and over had fun with the whole team.

CAR

7 de oct. de 2015

Steve Johnson is our service rep and he has been outstanding. Everyone at AutoNation Chevrolet is friendly, courteous, and helpful.

Susan Solt

6 de oct. de 2015

I have been very impressed with the service department at AutoNation Chevrolet Valencia. Sandy has taken great care of me since I leased my VOLT from the best salesperson I have ever worked with, Tim Leary. This is an honest and fair, very low pressure dealership, that really goes the extra distance for its customers.

Jay Reed

6 de oct. de 2015

The drop off and pick up its always fast and courteous. Unfortunately this is the third time I have taken the car in for the same issue and they have had trouble finding the route problem and have replaced alot of unnecessary parts. hopefully this time well be the end of it

Richard Allen

5 de oct. de 2015

I have had all the work on my cruze done at this dealership including tires. I have never been anything but completely satisfied. Steve Johnson has been my service advisor since day one and he has been great. My next car will car will definetly be bought here.

Mark G.

3 de oct. de 2015

There was a strange metallic rattle underneath my new truck. Of course the first time I brought it in for inspection the noise wouldn't happen. The advisor understood and suggested that I bring the truck back with no appointment needed when it happened again. Two days later I returned and had the mechanic ride along until he then heard the noise. The next day, after many hours of labor, the mechanic removed the piece of welding rod that was rolling around inside the frame. The advisors always understood my concerns and even they were shocked with the results. All of the service personnel were friendly and professional during the whole experience.

Christopher West

1 de oct. de 2015

My sales person went out of his way to make sure everything was right. He came in on his day off to add the navigation that I wanted.

Joyce Brady

29 de sep. de 2015

Marie Lindsey was great. She was very helpful. Thomas the shuttle driver was friendly and helpful.

Jay Reed

25 de sep. de 2015

The vehicle drop off is very quick and easy even if no appointment was made. Advisors are easy to work with.

Suzette Gerzina

15 de sep. de 2015

Everyone was so friendly and made getting an oil change kinda fun (if that's even possible!). I wish I could remember the name of the woman that helped me. She was awesome! We were laughing and joking around. Not what you expect when you have to go in for an oil change on a Saturday morning. I also appreciated the complimentary coffee, water and comfy chairs while I waited.

Brittany Lehman

11 de sep. de 2015

I have never been to your dealership before in the past, but had the best experience and plan on coming back every time I need to go to a dealership. Jennifer was the most kind and helpful person, I would like to deal with her every time I need to come in and will recommend her to everyone I know as well as the dealership!

Leon Taylor

10 de sep. de 2015

We were very surprised with the service we received. We have had dealings with this dealership in the past, it was under a different owner, and didn't appreciate how they handle their customers. Basically went to check out the truck and the price. Lucky, we had LaMonte Dewindt as our salesperson. He was very knowledgeable, polite, listen to us and answered all of our questions. Because of LaMonte, we decided to purchase the truck with you. He is the best.

James Keach

3 de sep. de 2015

Collin Caruthers is the best sales person I have dealt with I highly recommend him

Samantha Spackman

2 de sep. de 2015

This was the best and most easy car buying process ever!

Eric Swain

29 de ago. de 2015

Colin was the best! We visited another dealership, put everything on the table, they gave us the runaround. When we went to Auto nation we were defeated, and worn down, gave Colin the same knowledge of finance and credit history. He verified what we gave him, and gave us options. We came home with the Showroom Pickup!

Todd Dusenberry

25 de ago. de 2015

Purchased a 2015 Silverado LTZ. Dealership was a pleasure to work with.

Dolly Ramirez

17 de ago. de 2015

Awesome experience with all the departments at this dealer

Jesus Luna

15 de ago. de 2015

Our salesman was awesome, took the time to help us out and was very knowledgeable, thanks again!

Deborah

14 de ago. de 2015

We had an awesome salesperson, Emmanuel, and the whole experience of buying our new 2015 Volt was very pleasant and professional from initial visit & test drive, to finding a specific car that met our needs through the financing process.

Danielle Hobson

12 de ago. de 2015

I always experience great service at Auto Nation Valencia. This service appointment was my best experience yet, thanks to Robert. He was extremely helpful and he made the process as quick and painless as possible.

Mary Carlton

11 de ago. de 2015

The visit went smooth, the Rep was very professional and he recommended the correct service for my vehicle at the right time. I enjoyed the couple of hours it took to get my vehicle back in condition. Thanks to a great team for caring for our safety.The location has been superb especially the WIFI access, keep up the good work to include free coffee and bottle water while u wait. I was told how long it would take and it was right on time. I will recommend this service to all my friends and family alike. Each time we visit, we feel at home and welcomed by the team, since purchasing our vehicle a year ago, AutoNation has delivered at every level, we have not desire to visit elsewhere. This was one of several visits that we can look back at and think of the pleasant time spent awaiting the repair of our vehicle.

Louis Depalma

7 de ago. de 2015

Great customer service.and clean facilities.Pleasure to do business with

Robert Martin

6 de ago. de 2015

Mike S. Was the sales person helping us as well as donna. They were both very friendly and knowledgeable. It was a very good experience.

Shannon Martin

6 de ago. de 2015

Everyone was very helpful, Mike Sellheim made our car buying experience much easier then I ever thought it could be!

Sylvester Hardison

3 de ago. de 2015

Excellent customer service, nice facility. Comfortable waiting room

Jose Razo

2 de ago. de 2015

Steve was excellent. All work was completed as expected. I would definitely return for all future work!

Natalie Anderson

2 de ago. de 2015

Robert Perez, is the only person that we will deal with all of our car needs. He is full of knowledge and is always there to help us with all of our car concerns. I feel very lucky to know him and trust him with all of our cars. Thank you!

Jeff and Michelle Spurgeon

23 de jul. de 2015

Our overall experience in purchasing a new vehicle at your dealership, AutoNation, was nothing but absolutely positive! Your salesperson, Rodan, was a pleasure to work with and went out of his way to make sure we got the best deal possible. Jason in finance, was extremely thorough in explaining all the options available in regards to the multiple warranties and we loved his sense of humor. We would definitely recommend AutoNation (and Rodan) to our family and friends who are considering purchasing a new car...in fact, we already have!

T. Brooks

19 de jul. de 2015

Mike Sellheim did a great job through our entire buying process. His product knowledge is vast. I felt as if he really wanted us to get the best car we could afford. We visited the dealership numerous times while trying to decide where to buy. Each time we visited we had a positive experience which helped us decide where to buy.

Teri

13 de jul. de 2015

Robert was very professional and helpful. He greeted me with a simle upon my arrival at the dealership.He gave me timely updates on the progress of my car repairs. Robert asked if their was anything else that he could do for me and thanked me for being a valued customer. He was a pleasure to work with.

Anthony Hernandez

13 de jul. de 2015

Always great at taking care of me! Employees are awesome!

Debra L

4 de jul. de 2015

I brought my car in for a recall repair. According to my monthly OnStar report my vehicle also needed an oil change, but I wasn't sure that was accurate. I discussed it with my service advisor and he said that according to my service records, mileage, etc. I did not yet need an oil change, which obviously saved me from spending approximately $75 unnecessarily. I appreciated the honesty rather than the dealership taking advantage of me. Despite the fact that there is a Chevy dealership in my local community, I have always taken my vehicle for service to Auto Nation Chevy Valencia (where I purchased my car) even though it is 45 miles away due to the great customer service.

Howard Gourneau

4 de jul. de 2015

Routine maintenance performed. Staff helpful and efficient.

Larry Coia

30 de jun. de 2015

As I have stated before in my surveys for this auto nation dealership. Everything is First Class. From the check- in to the service to the check-out where everything they did to my Equinox is explained. Maria is a top notch service agent. I like the information I am give as to what my car is needing in the way of accessories ie. This time I needed windshield wipers. Just great service. And this place is super clean. Bathrooms, waiting area, service area, and my car is washed! Can you believe that. Wonderful. General manager is seen greeting customers who are in the waiting area offering coffe, water etc. very pleasant young man.

James Johnson

25 de jun. de 2015

The service Manager and advisors always provide what I expect, communication, problem fixed, good price and excellent service. I take my vehicles to the PROFESSIONALS at Chevy because I don't like stress, they just fix it and call me when it's ready. It's that simple.

Chris Perez

16 de jun. de 2015

Very friendly and super quick! Everyone was very nice and answered all questions.

Robert Turner

15 de jun. de 2015

My service Advisor Roberto Perez ALWAYS takes Excellent care of me!Roberto keeps me informed when needed.I actually trust him and that can not be said too often for Service Advisors as they usually are too pushy because the Service Managers push them to hard sell their customers.I have been asking for Roberto when I make all my appointments for years with my old (1994) and new truck(2014).Thank you Roberto I really do appreciate your effort!!

John Lee

15 de jun. de 2015

I was completly satisfied with the customer service that was provided to me . The sales rep that helped me out provided me with features and benefits of the auto I was interested in and eventually purchased . Jennifer was very knowledgable and knew her business . Everyone in the dealership was very polite and professional from the greeting until the time I drove my car off the lot . I'm just glad it was a smooth transaction thanks to your workers being well trained . Keep up the good work :)

Margarita Mena

10 de jun. de 2015

The dealership gave me the appointment time that I needed go fix the issue with the car, and that is very important to me. They are professional!

Matthew Webb

5 de jun. de 2015

Very Patient and explained everything well. Thank you Fred !

Daniel Trippeda

1 de jun. de 2015

My wife and I walked around the new 1500 trucks without any sales person bugging us and that's what we liked. When we were ready that's when we went to get a sale person. We were told to see Mr. Michael Sellhem about trucks and he made us feel like we were old friends and we told him what we wanted in a truck and he found that exact truck. Thanks mike for making us feel like good friends and family. Love our new Silverado 1500 truck.

Jorge Lara

30 de may. de 2015

The sales person was very courteous and showed us all the options that could fit our requirements for a new car purchase. He took the time to explain the different trim levels and allowed us to experience the features of each trim level. Ultimately leaving us to decide what vehicle and trim level fit our needs and wants. I have been coming to this dealership since 2001, both for vehicle purchases and vehicle service, and there is a reason I do ... I appreciate the customer service of the dealership and love the product offerings from Chevrolet.

Lisa Gundo

29 de may. de 2015

Using the car buying programs through Schools First & AutoNation was the BEST car buying expeience I have ever had. No upselling features I didn't want, no haggling, no hassle. I would never go back to dealing with a car saleman again. It was FANTASTIC!

Gordon Mackenzie

29 de may. de 2015

Very good experience at Auto-nation - Valencia, Robert Perez is professional, and I was taken care of in a timely manner. Thank you.

Mary Hoffman

23 de may. de 2015

I literally coasted into the service driveway as my Tahoe's alternator died. The service group was great and took care of me right away. I knew, since it was after 5pm on a Friday that I would need to leave my vehicle overnight - no problem. I received a call from my service advisor the following afternoon that my vehicle was ready and due to my schedule they were kind enough to leave it out for me to pickup at my convenience. I appreciated the kind and quick service that got me on my way again. Thank you.

Consuelo Duenas

23 de may. de 2015

Maria was my advisor and she was GREAT. She took me in and made all the notes of the issues I had and was keeping me updates on the progress. She made me feel so welcome and listen to.Great experience

Miguel Constancio

20 de may. de 2015

I was greeted in a friendly and professional manner. The issues with my vehicle were found and repaired quickly. Thank you, Julie.

Marvin Delgado

16 de may. de 2015

Everyone at the chevy dealership was very friendly,caring and time efficient. Thanks you guys!

Marina Pelaez

15 de may. de 2015

I had a stress free experience when purchasing my vehicle. I would definitely recommend my salesman, Fred, to anyone looking for a positive car buying experience. Everyone at the dealership was helpful and courteous. Loving my Cruze!!!!

Luis Castillo

14 de may. de 2015

In my opinion, AutoNation has taken the experience of buying a car to the next level. I have dealt with many auto dealers over the years, but I have to say I have never experienced the superior customer service I experienced at AutoNation. The sales representative (Brandon Hill) went above and beyond to make sure I was satisfied every step of the way of the transaction. Look forward to buying my next car with AutoNation!

Jennifer Nogosek

13 de may. de 2015

Our salesman Manny made everything go as smooth as possible and was very personable. I will definitely contact him again when we are in the market for another car.

Natasha Sanchez

12 de may. de 2015

Excellent work all the time. Good servicenice, clean.

Chris Cooper

8 de may. de 2015

Jennifer Klugman was outstanding!!!!....she was extremely attentive, well-informed and a absolute pleasure to deal with. This was by far the best car buying experience I've ever had. I would without question refer someone to this dealership because of Jennifer. I would like to thank Jennifer and the finance department for actually making this a positive experience.

Andrew Calderella-cubbage

7 de may. de 2015

It was all good. Steve Johnson is a great repair manager.

Sonia Gamboa

5 de may. de 2015

I first sent an email inquiry about the 2015 Chevy Silverado. I got a response from Emeka. He was very helpful in trying to get me what i wanted and the color. I went out to see him 2 times and no deal the price was too high and the payment were a bit much for me. So we kept in touch and finally last day of the month. He called me with what I could handle. He really worked hard to make this deal happen. (sorry for being such a pain). I appreciate all that he did for me. I was driving a Chevy Cruze but the drivers these days just are not considerate anymore. Now I feel safe and I Love My truck. Can't wait to go one a long trip. Thanks Emeka and Chevy Autonation. Sonia G

Vanda Fernandes

2 de may. de 2015

Was very happy with this service and very kind employees . It was fast and my car was washed after it was done

Robert Barnes

24 de abr. de 2015

The staff was very helpful and professional. The service was done quickly and a recall for the sunroof was taken care of at the same time. I wasn't aware of the recall so it was nice to know the service staff are keeping up with those things. They also kept me updated about the progress of the service, always a good thing! Overall a very good experience.

Gary Donatella

20 de abr. de 2015

Service rep, Mr. Johnson and parts manager Kyle Sarosi very helpful when it came to my situation. Provided me with a rental car because car was under warranty. Replaced leaking water pump. Everything seem to br fine now.

Miguel Flores

20 de abr. de 2015

I came in to the dealership after having a horrible experience at another dealer. We were helped right away. We knew what we wanted to see and ended up loving the Impala which wasnt on our list. We were able to get the Impala and are in love with how high tech everything is. Couldnt be more satisfied with everything.

Luis Medina

12 de abr. de 2015

My spouse and I just went in for a test drive. Roger LaPrairie helped us finalize our decision on buying our new car. Roger pulled out all of the stops and was forth coming on every step of our purchase, he disclosed all of the information we needed to know and was not pushy at all. I want to thank Roger and the AutoNation of Valencia for doing a great job in getting us in our hassle free new car.

Joshua Simon

8 de abr. de 2015

Dealt with the online department, made the purchase smooth and easy.

Armand

7 de abr. de 2015

Jennifer was perhaps the best auto sales professional I have ever used. Very fair, straightforward and helpful

K. A, Elders

2 de abr. de 2015

Salesman knew my vehicle inside and out and helped me make a killer deal that I thought would not be possible. Love the car and love my experience with Autonation Chevrolet of Valencia.

Larry Gross

30 de mar. de 2015

I have a local Chevrolet dealership 8 minutes from my house which is very convenient. However, I don't trust them. I do trust Autonation Valencia with my 2012 Corvette Grand Sport and no one else. They get the job done right the first time, every time and they're careful with my vehicle. The service staff is friendly and helpful. My service writer Sandy is terriffic. Thanks.

Patricia Willsey

23 de mar. de 2015

I went in for my very first certified service. The wait was almost nothing & I loved the service agent. She was sweet and friendly. They repaired the fuel door and all ended happily and much satisfied.

Bonnie Ryder

19 de mar. de 2015

I had a great experience with the lady who helped me with the service. I want to say her name was Maria? I will definitely call her back when I can buy the tires I need and all other services.Thank you!

Albert P.

13 de mar. de 2015

I went in for an oil change and tire rotation last week. I had an appointment and was waiting quite a while. This should have been a tip off of what was coming. I spoke to the Service Representative and she was pleasant. Later that day I was told that my vehicle had several leaks. Power steering leaking, brake fluid leaking, engine oil, differential and transfer case. I was told I should change my hydro booster immediately, along with the pressure lines. I looked at their recommendations and chose not to do these repairs and get a second opinion. The next day I had a huge oil stain from some fluid leaking out of my truck. I called the service rep and asked to speak to the Manager, a person named Matt. I told him my vehicle was not leaking when I took it in and now I had a huge leak. He said its leaking because we told you it was leaking. I said it was not leaking like this and they must have done something. He said we do not do that. He went on to say that I was trying to get work done for free. Keep in mind I just paid over $200.00 the day before. Additionally, Matt did not offer any solutions to the problem, he simply insulted me with his remarks. I told him his customer service was terrible and that I would not be back to Autonation Chevrolet again. I said I would not give them a favorable review, Matt the Manager chuckled and said go ahead and do that. So here it is. Lastly, I got a second opinion and the problem was discovered. I had a 3 inch coolant hose that had a small hole in it. This hose was leaking coolant and causing everything too appear as if it was leaking. The repair was a few dollars and I was on my way with no leaks. I drove my truck nearly 1,000 miles with no issues. All I can say is that Autonation tried to have me repair non existent problems which would have cost me thousands of dollars and when I questioned the problems I was confronted by a very defensive Manager that accused me of wanting free work done. The fact is that the true problem was not properly diagnosed. If they would have thoroughly checked my vehicle or asked me to bring it back and check it again, maybe they would have discovered the real issue. Terrible experience and I will not be back.

Nancy

12 de mar. de 2015

Danny was very helpful when choosing our Traverse. We looked at all of them until we found the one that met our needs and the price range. All the staff at the dealership were very thoughtful even though we weren't there direct client.

Julio Paredes

3 de mar. de 2015

Great customer service. Fast turnaround on oil changes. Service department is outstanding

Kenneth Nunes

2 de mar. de 2015

Everything about my service was perfect except for 1 minor incident....I noticed everyone was receiving a car wash after their service was completed, however I did not receive this same treatment. I was looking forward to having my car washed but was very disappointed when my vehicle was completed and still remained dirty when everyone else had received a car wash detail. After my remaining warrantied oil changes are finished I will not be returning back for any service as I don't want to be let down again. If there's anything that can be done to keep my loyalty and business I'm very much open to suggestions

Jerry Wilbourn

2 de mar. de 2015

It went smooth .Had my oil changed. It was almost closing time but it still got done .It took them a hour to do it .

Rosario Salazar

1 de mar. de 2015

The process was smooth and Cesar Martinez was very courteous. Very pleased with the service I received. Also, the car is comfortable and the gas mileage it's great.

Branden Mellinger

26 de feb. de 2015

Av Chevy didn't call back for 3 days so, I called Valencia Chevy they were able to get me in that day and Sandra Shanfelt was excellent. Very professional, polite, and made it a fun expierenence. Will definitely come back to this Chevy dealer.

A_DO

20 de feb. de 2015

The sales representative, Zule, was highly attentive and made our car buying experience easy and stress free.

Olga Alvarado

19 de feb. de 2015

it was a pleasure being there customer service excellent

Jim Chaffee

19 de feb. de 2015

The service department agent who assisted us was outstanding.

Mary Kahley

18 de feb. de 2015

I was met by MARIA she was such an Angel she help me understand all that was going to be done with my car. She arranged a rental car, had the shuttle come to my house to pick me up. The driver Albert, was very kind and, I knew I was in safe hands with him.My overall experience with your company was EXCELENT!! Please recognize these two workers as they went beyond the call of excellence. You should be very proud of these two, Maria and Albert, for they truly know the meaning of Kindness and workmanship. I was truly blessed.

Maira Aldana

18 de feb. de 2015

Great experience, Chad was extremely patient and helpful.

James Wamsley

17 de feb. de 2015

Although the main reason I requested service was not resolved as a "could not duplicate", staff was courteous, car was completed in a reasonable amount of time, and cost was acceptable.Repair reason: transmission mode button non responsive sporadically. Oil change.

Laura Miyabe-dendo

12 de feb. de 2015

very professional and friendly Wonderful experience!

Happy Volt Driver

6 de feb. de 2015

I was able to speak to a friendly and qualified service adviser. I was able to get an appointment that was convenient for my schedule. I used the courtesy shuttle which was operated by a very courteous and safe driver. The dealership washed my car. I was so happy. All work was completed to my satisfaction.

Michael Denton

5 de feb. de 2015

The salesman was very courteous and not pesky....the dealership offered me a fair deal, only after I returned with competitive prices from other dealerships.

Damien WhiteatAssociates Farmers Agent

5 de feb. de 2015

Fast completion, Great customer Service. Early hours to bring in car, free car wash which looked great!!!!!!!!!!

Austin Storms

22 de ene. de 2015

Robert was fantastic and got done what was needed in a fast time table.

JH

21 de ene. de 2015

bought a Chev truck and asked that they check a low tire since I was traveling 70+ miles. They claimed they did but half way through my journey home the low air tire light came on and I had a flat and was stuck in the middle of nowhere. I asked to speak to manager he never called back!

Rebecca Brunzell

16 de ene. de 2015

Good experience, friendly staff, drove off with my dream vehicle

Emma Stewart

8 de ene. de 2015

Donna Harte was an excellant sales person with me. She went the extra mile to help me find "just the car" for me that would meet my requirements. She made the buying process go quickly and very smooth as did Jason Beainl in the financial department. Donna even introduced me to Maria in service department. Donna also took me to return my rental.This had been a good transaction formed out of a bad situation, car crash that totaled my previous Chevy.

Joe Droll

7 de ene. de 2015

Everyone was helpful and easy to work with. I would have work done there again.

Benjamin Cook

24 de dic. de 2014

Friendly and knowledgeable. Overall experience was good.

Celina Delgado

22 de dic. de 2014

When I pulled up to the dealership service department, I was immediately taken in and helped. Once all the paperwork was taken care of, I was showed to the waiting room. The service needed on my car seemed pretty quick and efficient since I was only there to get a recall checked out. Once my car was ready someone came to get me, I checked out at the reception desk, and my car was brought to me. Overall, service was great and the everyone working there was friendly.

Michael Jetter

19 de dic. de 2014

Courteous and performed the repair needed on my Volt. I would go to them again.

David Arnold

17 de dic. de 2014

Mr. P. Cruz is the Best Sells Person. This is the 2nd Truck last one was 2009 same Truck Z71.

Mark Oerum

17 de dic. de 2014

Very easy deal straight forward treated very fair!

Cassie Kim

11 de dic. de 2014

The kids waiting room was very cold with tile flooring. My children kept complaining of the temperature. A child-friendly area rug would do wonders to help keep the room warmer.Other than that, everything went very well.

Barry Fellabick

4 de dic. de 2014

Went in on a Saturday to settle a recall that we had gotten for our HHR. I had forgotten to set up the appointment but they took us anyways. They told us that it would be 3-4 hours to complete. They had actually gotten it done under 3 hours. I was very impressed.

Theresa Hurst

3 de dic. de 2014

My visit at Valencia autonation was one of the most pleasant compared to other dealerships that I have purchased vehicles at. Thank you to Fred for all your help you made this purchase one of the most easiest and smoothest.

Dolores Gonzalez

2 de dic. de 2014

We purchased our truck from your fleet manager Mike. He was great to work with. Thank you so much, we love our new truckHappy Holidays!!!

Johnny Austin

30 de nov. de 2014

I had the opportunity to work with Mike at your dealership. Buying a car can be a stressful experience, however Mike provided us the best experience and alleviated our worries.

Martin Contreras

30 de nov. de 2014

Steve was great!. He got me in n out in no time. My next appointment for sure will be with him.

Jessica Gomez

26 de nov. de 2014

I took my chevy Cruze for a recall and the the service I recieved at auto nation was good. Everyone was really friendly my only complaint would be that it took longer than they said. I felt better when the associate offered to fill up my gas tank for the inconvenience of it taking longer than expected. Overall good service

Ann Pietschker

25 de nov. de 2014

Experience was pleasant. Friendly, helpful sales agents, great prices. There was no hard sales pressure and the sales person-Lamont really knew about the vehicle, how to operate all the bells and whistles, etc.

Jessica Madrid

13 de nov. de 2014

Lamonte, was the sales rep that helped us with the purchase of our new 2014 chevey cruze diesal. However, after 3 days the check engine light came on. Lamonte, referred me to sandy who was the service rep, and chuck, which is the manager, all three went out of there way to fix the problem, and make sure that we were well taken care of. I was blown away on the customer service that these 3 autonation employees shoed and gave both my wife and I.

Leslie Hamm

12 de nov. de 2014

I was satisfied with the process in purchasing my Chev. Traverse.

Stephanie Fradkin

12 de nov. de 2014

This was my first time purchasing a car. The salesman that I worked with did everything in his power to make sure I got the car that I wanted at the price i was willing to pay. He was completely understanding of what I needed and was there 100% of the time to make sure it was what i got!

Joanne Cleary

6 de nov. de 2014

THIS DEALERSHIP SHOULD BE A 10 ALL THE TIME, I HAVE NEVER WORKED WITH A DEALERSHIP THAT MADE ME FEEL LIKE I WAS THE MOST INPORTANT CUSTOMER THERE. WITH SUCH A BUSY OFFICE THE SERVICE I RECEIVED WAS AMAZING. YOU ARE THE BEST IN MY BOOK.THANK YOUJOANNE

Anthony Monton

6 de nov. de 2014

Customer Service kept me informed of progress of repairs and service time was quick.

Viking Alum

30 de oct. de 2014

Had my HHR in for a recall repair. I had to call the Dealer several times to just get the parts on order, make the appointment, and to find out if my car was finished. CS could've been more proactive. The staff was friendly and the repairs seem ok. But would never go to a Dealer except for Warranty or Recall issues.

Nancy Fairbanks

29 de oct. de 2014

I dropped my vehicle off overnight to be serviced. I could not have received better service. The staff was very professional, especially Sandi. I plan on going here for all my future vehicle maintenance needs.

Rosie Salcedo

29 de oct. de 2014

Sandy was extremely helpful! She understood my concerns and assisted me to resolve them efficiently. Thanks!

Lori Dorman

29 de oct. de 2014

was treated nicely and given a good rate. Process was quick and effortlessly. Bathrooms were very clean and staff was nice. I do think buying a new car I should have been giving back car floor mats!

Deanna Wait

29 de oct. de 2014

Very pleasant experience. Chad was very personable and informative. I wanted to buy locally and they made it possible.

Papa Fer

25 de oct. de 2014

We traveled from San Diego and where surprised with the attention to our needs and the deal was clear an to the point and we ended up with a better deal than we spectated. Great customer service and honesty!!! Thank You for this great experience!!!

Diane Kelly

24 de oct. de 2014

Came in for a recall item. Steve was extremely helpful in checking on availability of the part, scheduling, and getting back to me in a timely manner. Upon my arrival, Maria was very pleasant and accommodating. The job was done quickly,and my car was washed. Thank you!

Kimberley B.

23 de oct. de 2014

Robert was so helpful. He communicated well regarding the repairs and the timeline.

Wilson Constante

21 de oct. de 2014

From the moment I drove in the dealership I was serviced and helped in the outmost professional manner. I was opened the door to the offices and quickly prepared for service. It's been like this every time I take my vehicle for service.

Bryan Vasquez

15 de oct. de 2014

Everyone was extremely friendly, they helped me right away, worked with me on my trade in and got me the car I wanted. Definitely the best dealership I've ever been to.

Melissa Flores

13 de oct. de 2014

Great experience, a bit of a wait but was to be expected. My service representative Maria S. was great from the moment i made my appointment to the time my vehicle was ready, will recommend her to anyone who needs service at a chevy dealer.

Wes Yamaoka

13 de oct. de 2014

Everything went well, except you lost my reservation. It took a while to get written up, about a half hour.

Mark Whaling

10 de oct. de 2014

I had a warning light and rough idle.Drove in and they put me in a rental car right away.A call later that day and they told me I needed a new engine.a few days later and I had a new engine... It was clean and simple and the guy handling me was the best.came back today with a belt problem and they fixed it as i stood there.( Mechanic Shipply was a nice guy )back on the road and WOW its like fantastic.. Thanks ChevYour customer 4 trucks in a row

Seasons Choy

6 de oct. de 2014

Service was done very fast and the service man Steve was very helpful, friendly and had all of the answers I needed. Job well done

Eric Mickelson

2 de oct. de 2014

I told them what specific items I wanted in my next car. They went out of their way to make sure I could have it at a price we both thought was fair. It was also the fastest financial process I've ever been through. It was great to not be hassled and pressured to buy all the "extras" in the finance process!

Rudy Frenes

2 de oct. de 2014

They agreed to everything that i requested.. salesman went above and beyond the call of duty. Hands down the easiest time i have ever had in purchasing a vehicle.. thanks lawrence dewindt

Gerilyn Loubrica

2 de oct. de 2014

Wait was long but estimate was on point. Would definately go back!

Michael Odle

25 de sep. de 2014

Helpful staff and attentive without being pushy. The salesperson did a great job explaining the features of my new vehicle.

Robert Alterman

15 de sep. de 2014

The salesman that helped me get into my 2014 Cruze was Great! Rodin was awesome. The kind of salesman who was focused on getting me into the car i wanted. He was welcoming, no pressure, all facts and straight forward. When its time for another car, Valencia Chevrolet and Rodin will be my first and only stop!

RALPH

9 de sep. de 2014

Lack of communication - Had to call them several times to find out what was going on with my Mailbu. They rebuilt the transmission. They had the car for 25 days. The positive part is that at least they paid for a rental car for me to use during that time. When I picked up my car the receptionist didn't want to give me any paperwork right then, she wanted to mail it, I insisted that I walk away with the proper papers. Overall I am not impressed.

RG

6 de sep. de 2014

Tom Bergin was great! There was a recall on my Camaro and when I arrived at the dealer was greeted by Tom Bergin, a very friendly guy. He took care of me and also recommended other needed services for my car.

Tired of Waiting

29 de ago. de 2014

After getting the runaround with my local Chevrolet dealer/service department for weeks on a couple of minor matters (to them I suppose?) and being in the local area to AutoNation Chevrolet Valencia, I decided to stop and see if I could get some assistance. Not having made a reservation/appointment for assistance I didn't expect much...Well to my surprise all concern from the parts to the service department (Sandy) provided me outstanding assistance. We were elated (wife & I) as to how fast and their explanation of every step they took to assist us. Definitely would come back for service assistance, even though I leave a distance from here (approx. 1 hr driving) and would recommend to friends and family.

Steve

3 de jul. de 2014

This is my 3rd truck I have purchased from Mike Selhiem at AutoNation Chevrolet Valencia. I always have had a great experience and most important, great price. even the service dept is outstanding. from Jerry Hicks to all the guys in service, they provide great service and fix it the 1st time.

Ninjaflex

12 de jun. de 2014

The only reason why I am docking 1 star is because the receptionist never seemed to understand what I was asking. I would call and ask for the same sales man and she would always respond with "who" and a long pause. Other than that my experience working with the team was awesome considering most of the deal was done over the phone.

Gary1926

17 de abr. de 2014

If you are looking for an auto dealership that cares, look no further than AutoNation Chevrolet Valencia. Anyone from the General Manager Chuck Coya to the Service Manager Matt Gooding, and their staff (like Jerry Hicks) will assist you from start to finish. Don't go any further than to AutoNation Chevrolet Valencia. You have found a dealership that is on your side as a customer and there for your needs after the sale.

Michael

27 de mar. de 2014

I received a notice from Chevrolet about my 2011 Equinox. Since I drive so many miles it was difficult to get it on sooner. With just 528 miles left on my warranty, I made the appointment and took it in. Steve handled the service call flawlessly. The next morning after evaluation, I was informed that a huge amount of work would be done cost free, under the warranty. Steve phoned me the following week to pick it up. Upon my arrival I found the work to be perfect to my liking. Steve took the car from me and called me the next day. Upon my return he assured me they had found a minor problem in the previous work, rectified that situation and test drove the car a number of miles to assure all was fixed. I am completely satisfied with this facility and their employees. If you need a service advisor at AutoNation Chevrolet, ask for Steve!!

Vicki M.

5 de mar. de 2014

The service department fixed my car with out an appointment, not only the minor repair but they fixed the recall at the same time... The Service Manager was wonderful... The entire experience will make me give up my local mechanic...

Violet

24 de feb. de 2014

2013 Chevy traverse has transmission problems. Our traverse is just over a year old & has had transmission work done three times. I have been told that there has been a few traverses brought in with same problem. The dealer itself is good, no complaints.

Howard

20 de feb. de 2014

My buying experience at Auto Nation Chevrolet was excellent over all! I am also very pleased with my new Chevy Cruze Turbo Diesel! Thanks to Tim and all the staff!

Fredy Cano

11 de feb. de 2014

We were looking for a bigger car than we had, and we like the Equinox because of the space it has, we found it at Chevrolet in Valencia we loved it, customer service was amazing, nice warm people, the whole experience of buying a car was easy and really smooth. Im looking forward to buy another car from them.

Emptypockets40

10 de feb. de 2014

This review is for SERVICE only. Jerry is the "man" in service. Always takes real good care of me. Sandy and Robert are equally awesome. These are REAL people, unlike the plastic, evil sales staff and the greedy Financial staff. I got duped into buying a vehicle at a monthly payment amount I cannot afford. I asked for help to re-finance, but to no avail. Jerry and his staff in Service is the only reason I would ever return to Auto Nation/Power Chevrolet Valencia.

DiannD

29 de ene. de 2014

I emailed by application and was contacted immediate stating to come down and test drive the car. I was at the dealership about 1 1/2 hours and drove away in my new car. After signing the original contract the Finance Manager called me back stating he got me a better rate and lowqer payment, so the following day went down and signed the new contract. I would recommend AutoNation to everyone. Thank you AutoNation.

Leah

29 de ene. de 2014

We are very happy with Valencia Chevrolet. We called them to tell them we were coming to look at a particular car, they said they would hold it for us until we got there, which is good because we had one just like it sold out from under us the week before. We looked, drove, negotiated and bought. When I say negotiated it was not a hard sell at all, but a very nice and quick back and forth with Charles the sales manager and Jennifer our sales person. I really cannot say enough nice things about Jennifer, Charles and the finance guy, though I can't remember his name, sorry. I have had several e-mail follow-ups from Jennifer making sure that we are happy with our purchase and to see if we have any questions or need any help with the car. They processed the paperwork quickly and got us out on our way. No hard sell from the finance guy either. I highly recommend them, they are a class act.

SCV Local

26 de dic. de 2013

Sent request for pricing info to this dealer several times. It took the Internet manager, James Booth, several days to finally get back to me. We scheduled an appointment to take a look at a Silverado, however, when I arrived the vehicle's battery was dead and wouldn't start. After about an hour I came back and it was still dead. They advertised some pricing on local commercials, but wouldn't come remotely close in honoring it. Will try and rip you off on trade-ins. Doesn't respond to inquiries in a timely manner. James Booth is not a professional. Avoid at call costs. Had much better experiences at AV and Rydell Cheverolet.

amgad farag

24 de dic. de 2013

I walked to the dealer to buy a suberban truck and I got shocked from the way I been treated really bad from a sales manager when I wrote what I am offering for the truck he just pulled the paper from me and through it in the trash in a bad way his name is seth landesman I bought 19 cars over my life from a dealer never seen rhat treat from any of them.

JOHN'SCRUZE2013

22 de may. de 2013

Very quick, complete, honest and straight forward. No stone was left unturned with regards to any and all options associated with the deal. Thank you Power Chevy!!!

amland1

5 de dic. de 2012

I negotiated the purchase of a used Corvette last week while traveling. I worked with two different sales people plus a sales manager via email over the weekend. We had finalized the deal on Tuesday with a written confirmation that I would pick the car up Thursday. I was traveling in Mexico, which they knew, prevented me from coming in sooner. I had setup the appointment confirming my visit to purchase the car as well. On Thursday morning, my bank had contacted the purchasing manager confirming the VIN and information so I could pick up the car. During lunch, I went to the bank to pick up certified checks for the purchase and setup insurance for the vehicle. I had an appointment set for 4:30 and then emailed saying I could come in earlier at 3:30. Only then did they tell me they sold the car to someone else! They didn't bother to call or email me. The only way I found out was I emailed them asking for an earlier appointment! I went in after going to the bank to cancel the checks to speak to the GM. He said that I didn't sign a contract for intent to purchase which NO ONE actually told me about. The emails don't count he said. He effectively said it was my fault I didn't get the car. They were not professional or believe in trust. I have never been treated so poorly by a dealership. Go somewhere else! Pay more if you have to! I am just to avoid them.

RickNel2

25 de jul. de 2012

The car was perfect and very clean when delivered. The sales staff was very helpful and explained how to work everything. Our salesman was very nice and took great care of us. We love the new car and only wish we could have gotten a Camaro too!

Excursion SUV for my Picture Framing Business

6 de ene. de 2012

Thanks to Power Chevy for a totally seamless experience. I'm 63-years-old and have purchased several cars, this was by far the easiest car deal I've ever done. All the paperwork was filled out when I got there, the salesperson's demonstration of the vehicle was awesome and everyone from the salesperson to the General Manager over delivered every step of the way! ! And they continue to send follow-up emails to ensure I'm totally satisfied. I will definitely recommend Power Chevrolet Valencia to my friends and family. Also, thank you Cars.com for helping me find the exact truck I was looking for at a dealer who exceeded my expectations!!