Dianne Walker

7 de nov. de 2016

This was a first-time service visit for my 2016 Ford Mustang. The outdoor person was very polite and approached my car as soon as I pulled up. He directed me to the service office. The service person, Robb, was also very polite, amusing, efficient and informative. The staff inside the office seemed to get along very well with each other. I went into the customer lounge area to wait. Inside of one hour my car was done. Oil change, filter change, tire rotation, wash. I was quite surprised at how little time this all took. My appointment was early A.M. and as I sat in the lounge I noted the cars lining up for service/repair. So, this site was busy and apparently people choose to be there. Payment was quick and easy. In short, I had a very good experience and feel comfortable to bring my car here again.

Valued Customer

13 de oct. de 2016

Auto nation ford and Greg Speer are always willing to work hard to meet clients deadline. Gregg provides exceptional customer service

Danielle N

6 de oct. de 2016

Thank you Shelly in the service department for all your hard work troubleshooting and making phone calls to see if my battery was under warranty.

David Blomgren

5 de oct. de 2016

Fast friendly service. Got very prompt attention and they performed the work in less time than anticipated.

Chuck Webster

1 de oct. de 2016

Fair, sales person was great, manager I think his name is Romeo was outstanding

William Everitt

27 de sep. de 2016

The experience was great. They were able to help me hone down the options to what I needed.

Fred Beach

27 de sep. de 2016

A fairly simple warranty repair turned into a frustrating experience. The entire experience left me with a very poor impression of this business's commitment to customer service.

Jerry gawartin

25 de sep. de 2016

Tyler was great in helping me select the car of my choice and going through the negotiation process.

Mike Boone

17 de sep. de 2016

It was a good experience, and my service representative was very professional. I will be back.

Kathy Valis

12 de sep. de 2016

As always excellent service. Service people very curteous. Was slightly disappointed that car was not washed, since the cost of my service was kind of expensive.

Crystal

11 de sep. de 2016

We had a great experience at Autonation Ford Valencia

B Pope

10 de sep. de 2016

My experience at AutoNation Ford Valencia was rather pleasant. My sales agent Dixon Falodun was very professional and accommodating. I appreciated his patience, knowledge of the vehicles I was interested in but mostly - I never felt like I was getting hustled. He's a cool dude. The finance staff was on top of their game as well. Roy and Howard took very good care of me. I felt uplifted rather than drained as I have many times before at different dealership. I'm super stoked on my new car and the smooth transaction. I highly recommend AutoNation Ford Valencia.

Valued Customer

10 de sep. de 2016

Customer Service was horrible. No one answers the phones except the salesman (of course) and they won't help get the right person on the line. I was never called back that my vehicle was ready, or that they had to replace a part that needed me to pay for it. I had to drive to the facility to ask a service adviser if my vehicle was ready. Then drive to drip my rental off before picking up my car. With regards to repairs, they were charging $400+ to replace 6 spark plugs even though the warranty work they had to do was in the same area of the engine, taking apart the manifold to reach the coil that needed replacement. Charging 2-hrs of labor to do a 30-minute job for the mechanics.

Lisa

10 de sep. de 2016

The folks at Autonation Ford Valencia were great! Their friendly staff helped me find the perfect used car! They really bent over backwards to give me a great deal and made my car buying experience as stress free as possible. We'll be in the market for an another vehicle in a few months and will be sure to go see Mher and the good folks at Autonation Ford in Valencia.

Yanina

8 de sep. de 2016

I had an amazing experience at auto nation. Tyler was a huge help.

bryan juarez

7 de sep. de 2016

had an excellent experience after going to some very horrible dealers elsewhere. id like to say that my sales person andrew gevshenian was great and helped accomidate all of my needs.

Grant and Sandra

7 de sep. de 2016

After an initial setback, Robert Pane from Service provided a much needed reassurance that he was absolutely going to resolve the issues. He left no questions unanswered and provided the best communication possible. He even stayed after his shift to make sure we were comfortable and taken care of. Exceptional dedication and Customer Service! OUTSTANDING!

JULIO CESAR LOPEZ

3 de sep. de 2016

Hello V.A.N This JULIO and Sandra.. I was interested in the ford fusion Energy w/ carpool stickers..I earlier that day came from Rydell Northridge because I researched they had the car I was interested in. I must of walked around the lot several of times and no one came out to assist me. I actually had to ask for help. The car didn't work out for me it had high mileage and due to their Service I wasn't satisfied. So I saw a second that I was interested in at your Lot. As soon as I got to the Lot. I was greeted by George Fielding I was like WHOA they actually come to you.. Well the car didn't work out for me either but I kept doing my research on CARS.COM I found my Car in "TUSTIN" Autonation. Sandra was in West Hills Hospital having Surgery and was Hospitalized for a whole week. George was amazingly helpful in picking up tthe car in TUSTIN (I Dont even know where Tustin is) George asked I can take you the car to the Hospital if you like? George wasn't desperate in trying to make a Sale. He knew that I wanted that Car. First of all my Car is 2013 w/13,000 miles! I was like perfect done deal. George and I communicated back and forth on working the Numbers.. On his day off he had his CoWorker and Manager and the Financing Dept Step in! BOOM! George exceeded all my Expectations made the Numbers work pretty amazed on the Number and DELIVERED my Car to our HOUSE with my Wife recooperating from surgery. If that's not amazing service then what is? Signed by Julio & Sandra from Sylmar. Thank you and God Bless V.A.N.

Kathy Padilla

2 de sep. de 2016

Work was done in a timely fashion. I found my service advisor to be friendly, courtous and eager to solve my problem.

Mrgsxr1000

2 de sep. de 2016

Great experience! I've owned fords my whole life and other than one car I've bought at one dealer. So now I have another place I will look in the future!

ArmyMike

1 de sep. de 2016

Thank you Fadi and Major Ty for all of the assistance and help

JS

31 de ago. de 2016

Great Team at AutoNation Valencia! Very happy with our new Expedition.

David Avila

27 de ago. de 2016

The salesman was very friendly. I had no issues with him. The process was very lengthy though and they didn't really describe what they were doing in each step. Before I went in and even after I went in I had told them that I was already approved for a loan through my credit union and that I had a check for them and did not want to finance with them. They still tried to finance the vehicle through them and they tried to sneak it in. They tried to have me sign the finance papers by acting oblivious to the fact that I had already told them I had a check for them from my credit union. And even after I went to hand them the check the finance guy tried to get me to finance with him by saying that it was the same thing. I had to push the issue and he finally took my check. Now after having the vehicle for 3 weeks there are things falling apart on it and the dealer hasn't been very helpful in helping us fix the issues. The vehicle we bought is a 2015 Ford Explorer that had 38k miles on it. The passenger front door panel is falling off and they want us to pay 825 dollars to fix it. We bought a certified pre-owned vehicle because we wanted to lease of mind that things would go wrong with the vehicle. Unfortunately that is not the case and we now have a car that is 3 weeks old to us with a door panel that is falling apart and the dealership has not been very helpful in getting this issue fixed for me.

June Glynn

26 de ago. de 2016

I always take my Expedition to Greg at Valencia Ford for servicing. He is very professional and friendly and they get the work done in a timely manner.

Marcela R.

26 de ago. de 2016

Frank R. was great. No pressure. Delivery was first rate. Love my new Explorer Sport

R. Wayne Woods

18 de ago. de 2016

Excellent. . .the people at Auto Nation Ford made purchasing my Fusion extremely simple.

James Wagner

17 de ago. de 2016

Tyler Colbert was outstanding as a sales rep in getting me the vehicle that I wanted. Tyler was very detailed oriented and explained things well plus was able to get me a price that I thought was more than acceptable.

Valued Customer

16 de ago. de 2016

Greg speer has always helped me and my father's company for years. He's fast and always takes great care of us. He always tries to get our personal and company vehicle back fast thank you greg

chris

16 de ago. de 2016

Howard is an outstanding service repwhat else do you want

Denise

12 de ago. de 2016

Made appt. took the car in no record of appt. I made it in person with an. Advisor. Had my car 12 days, while I was on vacation to save them car rental. The car was there for 2 recall maters and routine oil change. Called before coming in just to make sure it was ready. Which the person who took the call was rude and after asking if it's done and her rudely saying Yes she didn't that my name and when I drove 26 miles to get my car they didn't do the oil change and said it wasn't big deal they could do it now while I wait. I was just coming come after being on 12 day vacation and school starting the next day but I could wait! And if I didn't double check I would have sent my daughter off to college not thought about it til Christmas break! The engine would have blown up! I have bought 8 new cars from this dealership in past 30 years! One of the main reasons was because of my service( miss you Mike Owen) I will not ever go back and I plan on sharing this and poor custom service with all of Santa Clarita. I have tried the past 4 visit but that's it!

Kathy

9 de ago. de 2016

I had great help from my service representative in determining what my car needed immediately and in the near future. As I was waiting my car was done in great time and the shuttle service took me where I needed to go.

Austin

9 de ago. de 2016

My experience was great. Greg was very helpful and knew exactly what he was doing. He noticed there was a recap on some steering bolts and had them replaced while my car was being serviced. Before picking up my car he also made sure it was clean and ready to go!

teachermom

7 de ago. de 2016

We had an excellent car buying experience at Auto Nation Ford in Valencia. Our salesperson Johnny was extremely helpful and patient as we went through the process. (We were a bit nervous buying a used car - had lots of questions/concerns and wanted to take our time - not feel pressured or rushed). We are so pleased with our purchase and highly recommend Johnny and Auto Nation to any one wanting to feel confident and satisfied when buying their next car.

Steve H.

7 de ago. de 2016

The warranty claim was handled expeditiously from drop off to total time of service. The service technician offered various service recommendations with no pressure. Overall, I was very satisfied.

Angela

5 de ago. de 2016

I have had great experiences with AutoNation Ford in Valencia. I bought my vehicle with great negotiations and a reasonable time frame at the dealership. I have got my car service done every time with no hassles. Whenever there was something wrong with the car that was also handled very good with out feeling like I was being ripped off!

Tina

5 de ago. de 2016

Awesome!! Greg is the best in service!! We always take our 3 cars to him!! Very honest and respectful.

Patrick R. Sheehan

4 de ago. de 2016

This dealership performed the Air Bag Recall procedure in addition to Automatic Transmission Service and Power Management Computer Software Update for my '08 Mustang GT. The customer service from the Service Department was excellent! Will be back for additional servicing when required.

David Felix

2 de ago. de 2016

My experience working with Mr Neal was what sold me on the vehicle. He went out of his way to make me feel comfortable throughout the entire process. I would highly recommend dealing with Mr Neal if you want a vehicle.

Nancy Almaraz

2 de ago. de 2016

We couldn't have asked for a better experience with the entire process of buying both our cars!!! Dixon was not only very professional but also was very friendly. Ty in financing was superior !!! General Manager was awesome....what more can I say?

Rene

2 de ago. de 2016

I always feel at home when I go to Autonation Valencia.

Dan Chalfant

1 de ago. de 2016

service advisor Robert Pane was a great deal of help and very courteous and efficient service. I was a drop in customer and he took care of my needs as if I were a long time customer! thank you!

no a/c in so cal

31 de jul. de 2016

Dropped off car when my air broke and not willing to drive in So cal 100+ temps. I got in rental and ended up being covered under warranty so they took care of everything.

Jenna

30 de jul. de 2016

The service department was very nice, Howard is who helped me and he was great. I was greeted right away and everyone was very nice. I did however have a problem after I gave them my keys. I went to go get my stroller and car seat out of the car while I waited for my husband. it was over 100 degrees that day and I was holding my 10 month old while trying to get the stroller, then once he was in the stroller get my car seat and walk to the side walk. Not one person came to help me and multiple sales people walked right past me or saw me struggling. While I waited for my husband I was accidentally standing in front of an 'employees only' door and multiple employees walked in and out of it and said "excuse me" because my car seat was in front of the door and no one offered to help me move it. I love ford and have bought 2 cars from ford, but I was very disappointed with the customer service that day.

Raul

25 de jul. de 2016

My car had an issue I didn't know about and Ford made me aware of the issue and fixed my car. They fixed it in a timely manner also!

Eric

24 de jul. de 2016

Buying a new truck is extremely stressful especially when you can?t find the truck that you want. AutoNation Ford worked really hard to find the truck that I wanted. I had two other dealers tell me that they were going to find me the right truck and neither one of them called back. Ultimately, I bought a truck form AutoNation and received a fair deal. I don?t believe that there is such a thing called a great deal. The dealer has to make money on the cars they sell. Because of this, my expectations are to get a fair deal and I can only give 4 out of 5 stars. If I ever find a dealer that is willing to not make a profit and give me a great deal I will give them five stars. I would shop at AutoNation again.

James whiteman

23 de jul. de 2016

Great overall service and experience... Johnny was so helpful in getting this deal done. Amazing job

Jonathan

23 de jul. de 2016

My experience at autonation ford was a pleasant and a very helpful experience, I will definitely recommend my family an friends to shop at autonation ford.

Steven Harris

22 de jul. de 2016

Very pleasant leasing experience with sales rep. Bruce Gruman. Deal went smoothly and we got what we wanted. Would be happy to recommend this Auto Nation dealer to any of our neighbors or friends.

Cody

20 de jul. de 2016

helpful service advisors and good mechanics makes for a good expericence

J. Gil

18 de jul. de 2016

All Ford Auto Nation sales personnel were helpful, courteous and knowledgeable and my experience through the entire process was handled with the utmost professionalism.

Liset

18 de jul. de 2016

Great service..was fast and ready to go. I was very pleased with how fast and efficient they were.

Tme Construction Inc

16 de jul. de 2016

The Service was Excellent and Greg is a great advisor have used him for years.

Ford Fusion fleet vehicle

15 de jul. de 2016

Took vehicle in for maintenance service. Everything was completed in a timely manner. Staff (Rob) was professional, courteous, and I appreciated his call to let me know when my vehicle was ready for pick up (and it was actually ready sooner than the time he quoted me on which was great !) In addition, I appreciated the "exterior rinse" on the vehicle ! Thank you !

New car

13 de jul. de 2016

Buying my new Ford Edge was a great experience thanks to my wonderful salesman and his managers. I would recommend many people to the automation does dealership.

Wesley

11 de jul. de 2016

When I arrived I was immediately helped by a smiling, friendly clerk who answered my questions and provided needed information.

Roger Fowble

5 de jul. de 2016

Went to the dealer looking for a new truck and meet Jonathan who helped me with what I was looking for and found the right truck for what I needed and then worked hard to get me the best deal.

Hillary

5 de jul. de 2016

Greg Speer has been my service advisor for years and he provides great customer service and repairs are always top notch

Robert

3 de jul. de 2016

When I brought my F-150 in for it's first service I found the service representative to be helpful and friendly. The oil change was done in a very reasonable time. I felt like a valued customer.

Roger

1 de jul. de 2016

I have been going to this dealership for the past 10 years I have owned my truck. This by far was my worst experience I have had. This is all do to the service advisor. This person is representing your dealership and does not have the skills to be doing so. Not calling me about the status or not even calling me back. I asked her twice about fixing my wiper system and yet when I picked up my truck up and drove home I noticed it was not completed. The service advisor thought because she took care of my car rental that I should be grateful when in fact I don't care about the money. I wanted my truck repaired and common courtesy to call me back. To even make the situation worse when I called her on my way home and left another voice message she texted me back instead of calling and apologizing for the tech not completing the service. There is more to this story but I don't have time to continue on.

Charlene McMullen

30 de jun. de 2016

Frank was awesome! I stopped in to ask a few questions about used trucks for my husbands business. Frank gave me multiple options and introduced me to the Transit Connect as an alternative. The Connect fit my needs perfectly, the financing options were exactly what I was looking for, and my payment was less than what I was paying for our current vehicle (trade-in). There was no pressure from anyone at the dealership, just information and answers to my questions. I couldn't be happier with the process and the results.

Paulete

30 de jun. de 2016

Howard in service is great! He addressed all of my concerns, and took care of everything. I will use Howard for any services from now on.

SCV Mom

26 de jun. de 2016

Polite, comprehensive attention and very fair pricing.

Anita Warrick

25 de jun. de 2016

Very happy with full experience. Everything was accomplished that we set out to have done at AutoNation. As of now, the Focus is running great. Also, very satisfied with the shuttle service. Prompt and friendly.

Jame Davis

22 de jun. de 2016

Ruben Billings gave us excellent service and showed exceptional knowledge when listening to our specific needs.The finance person, Roy, we dealt with was also very helpful and explained everything, so my daughter, wife, and I could understand all expenses. Both men went above and beyond to meet our automotive needs.

Emun

20 de jun. de 2016

The dealership did efficient and quick work on my 2013 Ford Fusion. I had to get a oil change and get my battery replaced and they were able to do it around 2 hours

Ralph

14 de jun. de 2016

Greg is very knowledgeable and helpful, great guy to do business with.

Veronicadz

13 de jun. de 2016

I am 100% satisfied with experience I had at Ford in Valencia. I bought a Ford Explorer 2WD 2013 and the gentlemen that was helping me get it was very professional about it. There was no pressure, very attentive to our needs, and was giving great customer service. The staff there were so helpful and patient and the facility and environment was great. I absolutely would recommend this car dealership to anyone who is looking for a Ford.

Mark

12 de jun. de 2016

Routine service. I always bring my truck here, and I am always satisfied.

Norman

10 de jun. de 2016

I love coming to Auto Nation Ford in Valencia for service. I have 3 Fords and have purchased 1 of them at Auto Nation Ford. I am always treated like family especially at the service department and Greg in the service department is wonderful.

Antonio Carlo Gambino

10 de jun. de 2016

Bought a new car from another dealer and broke down...8 hours from home. Howard arranged for a rental car so I wasn't stranded on Memorial Day weekend. Howard called with an update and the car was repaired and ready at the time promised. All other staff encountered were equally helpful and greeted my family and I with courtesy. The initial circumstances leading to my being brought to the dealership were horrible. Everything changed when I stepped out of the tow truck. What a great team. If I lived closer I would be a regular customer. I am sorry I live at the other end of the State, eight hours away.

RLM

10 de jun. de 2016

The sales team behaved very unprofessionally. I have purchased many cars and a lot at this dealership, this was by far the WORST experience. And..............since the salesman won't stop emailing me to complete a survey, this is what he gets. He actually sat down and showed me the star system, begging for 5 stars and a good Yelp review (which I told him you're not allowed to solicit, by Yelp's rules.) I can't "unsubscribe". I have received over 10 emails and several phone calls in the week since I bought the car. STOP.

ChrisS

10 de jun. de 2016

I wanted to buy a Ford Edge but I wanted a particular color interior and engine size. I also wanted the Titanium level of trim. AutoNation did not have it in their vast stock. When they realized that was the one I wanted they found it for me. Tyler Colbert was such a breath of fresh air as a salesman and he really worked with me. I would buy another car there anytime.

Scott S

10 de jun. de 2016

They did the services and were honest about what needed to be done. Also honest about what is covered by warranty.

John

8 de jun. de 2016

Howard was a great service advisor. Very nice and knowledgable. Even after my free two years of oil changes, I will continue to come here.

Robin Sherlock

4 de jun. de 2016

I had tested 10 different makes of cars before deciding on buying my Ford Escape. I had several salesmen in the process and they were all really awesome. They were so knowledgable about the car which really helped sell it to me. So many other dealers have salespeople that don't know much about the features and it doesn't do anything to help sell the vehicle! Everyone at Auto Nation Ford in Valencia was helpful, friendly, professional, and knowledgable. They all seem to act like a huge team family. I definitely recommend anyone to buy their car from here!

Chris Allen

1 de jun. de 2016

Car was ready by 4pm of the same day I brought it in at 1pm! Highly appreciated!

Hans Gabriel

27 de may. de 2016

Good service and the service department was very helpful and explained everything in detail. The mechanic even tried to help me trouble shoot the problem over the phone.

Lauren

26 de may. de 2016

Very pleasant staff. Felt comfortable and happy with my purchase

Valencia

26 de may. de 2016

The customer service at Auto Nation iis the best I've encountered in a long time! Also, I was prepared to pay for my 20,000 mile service, and it was FREE! A matter of fact, my 10,000 mile service was free also. I am so impressed with Auto Nation. I can't stop telling people about it. THE FREE POPCORN and BOTTLED WATER tastes great! ?My other car is a Mercedes, and in 10 years of driving it, I've never received service like Auto Nation's.

Lee

26 de may. de 2016

Scheduled an appointment earlier in the week to bring our 2013 Focus in on Friday due to a recall notice and e-mail. When the vehicle was dropped off on Thurday night I was told that they were very busy and may not get to it until late Friday, if at all. I guess having an appointment doesn't mean what I thought it did. They were finally able to check it late Friday and determined that a part had to be replaced which would not be in until Monday. Didn't appreciate finding out late Friday that they would need to keep the vehicle through the weekend. The repairs were made and the car was available to be picked-up on Monday afternoon. Definitely appeeciate the ease in drop-off and pick-up, much more so for picking-up the car. The repairs seem to be properly done - car definitely runs smoother. Did not appreciate being down a car for almost 96 hours/4 full days with no warning. Would only get recall or warranty work done at any dealer. and nothing else. The private mechanic I have used for 18 years has saved me thousands of dollars. Definitely worth driving the 20 extra miles..

Philip

25 de may. de 2016

I had a minor service request and they were able to complete the entire job by the time I finished a complementary cup of coffee, checked my E-mails, and lusted over a new Mustang GT.

James Smith

24 de may. de 2016

Purchased the first of many trucks for our business. Great Service, Great People, and Great Prices.

Aline

16 de may. de 2016

Haward did a great job. Excellent service. Turn around time was quick and the shuttle service was great.

David

16 de may. de 2016

First, I call Dealer and ask if they are open on Saturday for service and am told, yes. I go there 8 am and am told they only do oil changes on Saturdays as there are no mechanics there to look at my overheating problem. The following week I get an APPOINTMENT for 7am on Friday. I told them, I thought the radiator fan was not working, as I never saw it come on. After leaving the car all day, I call at 5:30pm to see if it is ready as I haven't heard from them. They tell me that they haven't even looked at it yet and won't be able to do so until Monday and want me to leave it there all weekend. What was the purpose of having the 7am appointment if they didn't even look at my car??? Wasted day! On Monday afternoon, they call me and say I need a waterpump because it was leaking, but the fan was working ok. Maybe, but I never saw it leaking on my driveway after checking numerous times. They told me they would have to order the part but couldn't get it done until Wednesday, two more days. On Wed. I call them at the end of the day and you guessed it, it wasn't done. In fact they hadn't even started it because they said they had to do someone else's car first. Now they have had my car for 5 days and not touched it! Now promised for Friday. When I complained about not having a car for a week, they offered rental car which was covered under my warranty. Great! Why didn't you tell me the first day? So, Friday they finally finish and when I pick it up the paperwork says they had to replace the fan because it was still overheating despite the waterpump replacement. Gee, sounds familiar!! Poor customer service! However, the service rep. Greg Speer, who probably had nothing to do with servicing the vehicle, was very nice.

Staci Fasano

15 de may. de 2016

Brought my 2014 Ford Focus in for a recall. My service advisor Howard Rice made the transaction extremely smooth. Car was ready within the time he told me it would be. Shuttle was prompt to rental car facility. Definitely a pleasant experience overall! I would recommend friends and family to this dealer anytime. Customer service was second to none. Thank you,

Todd Marquardt

15 de may. de 2016

Was a fantastic experience, George and Roy took great care of me and I love my Fusion Hybrid, so far getting a confirmed avg mpg of 43. Supposed to improve as the car breaks in!

Richard

13 de may. de 2016

Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bob

12 de may. de 2016

We have been car shopping for quite a while using Cars.com and reaching out to local dealers. We found an advertised truck and clicked the check availability button. Within a few minutes, Tyler responded and we began the process. After a few emails and phone calls we were on our way to the dealership. Upon arrival, we found a vehicle that we liked even better. It was a very low stress process. We were able to do all of our negotiating around a comfortable table over a cup of coffee. They were very fair with our trade-in value and we did not ever feel that we were being taken advantage of. Spending money to purchase a new vehicle is a big thing for us but the experience at Auto Nation Ford was very pleasant.

April and Robert Hunter

12 de may. de 2016

I had a very unpleasant experience at Sunrise Ford of North Hollywood. They were sleazy and I felt like I needed a shower after dealing with Victor, the Finance person. Night and Day difference at Autonation Valencia! Ty got us amazing financing, and Amanda did a great job as a newbee! We felt like we got a great deal, and they secured a great interest rate with our subpar credit. So happy with the new car, will definitely recommend.

Daniel Carper

11 de may. de 2016

It was great working with Baig Mirza to purchase our used Jeep Wrangler. He was very helpful and a pleasure to work with. We would definitely recommend Baig and Ford Autonation.

Alex

5 de may. de 2016

They finished repairing my car in one day, and the service was friendly and positive.

Robert Keet

3 de may. de 2016

Ruben Billings was very helpful in helping me find exactly what I wanted.

EDS

30 de abr. de 2016

All of the staff were great, all the way to financing!!!!!!

Bill & Melissa T

30 de abr. de 2016

Pleasure buying our new veh. Our sales person was excellent. Enjoyable experience A ++

Stephen

26 de abr. de 2016

My wife found the car she wanted online. We drove down to Valencia, and met with Kevin. Kevin may be experienced painless and the deal with easily made . The next vehicle I am looking for, I will check with Kevin first . It is well worth the drive to Valencia from anywhere in the state.

Chris Hicks

26 de abr. de 2016

We had a great buying experience this past weekend. Ruben the salesperson and Mike the Manager had it handled from the start and were able to get us a great deal on a new Flex. It was truly a no hassle buying experience.

CAL1 BUILDERS

6 de abr. de 2016

The sales staff was very experienced with meeting my needs for a commercial truck.

Lissitaa

21 de mar. de 2016

I went out looking for car prices. Want planning on buy in a car because im only a student. Turns out it didnt mater I was still capa le to buy a car and my brother loved his deal and so did I. That same day we took 2 cars and we love them. Not planning on taking them back

Chris C

21 de mar. de 2016

Such a great dealership to work with. Steve and his crew work extra hard to get you the car you want and the payments you want. Meg is excellent and this is the 3rd time I get a car here. Looking forward to working with them again when I come get the new Focus RS

Ranger

21 de mar. de 2016

Everything was fine except it took longer to replace a battery than I thought should.

Showe

10 de feb. de 2016

Had my car serviced and it was quick and easy. Everyone there was very helpful and nice. I would defiantly recommend this dealership.

E . H. Butland Corporation

8 de feb. de 2016

Great Service., Great help, Great Ford truck. Clean facility.

Bianca

26 de ene. de 2016

I had a great experience here. I'm a college student and a first time buyer, so I was excited and anxious for the purchase. My sales guy, George, was extremely accommodating with me coming in to look at some cars. He was really patient and friendly. He made a list of exactly what I wanted and showed me just that. I ended up finding exactly what I was looking for, a Ford Focus Titanium sedan. It was a long process since I'm a first time buyer, but everyone there was doing what they could to make this a positive experience for me and help me out in any way that they could. Once the whole finanancing process was done with, George took the time to show me how everything in the car works and answered all of my questions. I walked out of there with the Focus and I couldn't be happier. I definitely recommend this place!

Melody

25 de ene. de 2016

Dijon was our sales person. he was so personable and he was so patient with us and we tried to make this huge decision. he had a lot of information and his manager was very attentive too. our whole experience was wonderful. we love our new used Ford Edge.

Brendon

19 de ene. de 2016

painless, quick, got what we needed. Thanks! Amin worked back and forth with us over and over to make sure we got exactly what we needed.

Maria Machado

16 de ene. de 2016

Process of buying a bit to long, it took about 7 hours but the experience in general was good, very professional environment.

Mel

14 de ene. de 2016

I had no intention of buying a car, I just tagged along with my boyfriend to view the card that he wanted. After spending some time looking at some daily driver cars for him, I decided to look into possibly buying one of my own. I ended up test driving a Mazda CX-7 and fell in love. Mher with our local dealership was really patient and drove us to the different lots to look at quite a few different options.At the end of the day, we went home with three "new to us" used cars. We are both really happy with the purchases. I'll use AutoNation again in the future when the time comes.

GUSTAVO DUTTO

13 de ene. de 2016

The lease for my 2013 Ford Egde ended and I got a new lease for a 2016 Ford Escape. I decided to stay with Ford because of the excelente customer service.

Chatsworth Landscape

12 de ene. de 2016

Placed order by phone for custom stake bed and received in a timely manner.

Tom Holm

10 de ene. de 2016

Angela and the crew at AutoNation did an exceptionally great job at selling me a car in a positive and professional manner. I have purchased over 100 cars, and this was the best car-buying experience I have ever had. I drove past 6 other dealerships and over 60 miles to get to this dealership. Because of their excellent service, I will do so for my next car purchase. Great job!!!

Danny W

10 de ene. de 2016

Ruben was a pleasant and professional gentleman to deal with regarding the lease of our new explorer sport.

G Abbott

10 de ene. de 2016

Traded in my old Escape for a brand new loaded 2016. They had the model and a great sales process that has full disclosure on all details of the contract. Love my new car too!

Cynthia Paskos

4 de ene. de 2016

I had a very positive experience. Meg was great, and all the staff was friendly and helpful, making a stressful experience actually pleasant! I recommend AutoNation highly to anyone wanting a reliable, certified used car at a good price.

Wendy

1 de ene. de 2016

As a first time buyer, I had heard all the horror stories about the process of buying a car and was a little nervous. I was pleasantly surprised however to find how willing AutoNation Ford was to work around my requests. I worked primarily with George Fielding and appreciated how I didn't feel pressured into making one decision over another. George listened to me and worked hard to understand my needs and desires and pick the best car that fit me. If I didn't want a feature or package, I wasn't pressured into purchasing it. The day of purchase, I wound up working with Dixon Falodun and was equally pleased with his services. Both men made themselves readily available to any questions I might have.My only complaint about the process was about how confusing the proposals were. The cost of the same care seemed to change with each proposal, and I kept being told not to look at the total amount of what I am paying but to only focus on the monthly payment. It was confusing to see the numbers change so much and understand why or how,. I realize this had nothing to do with either George or Dixon, but was really a "numbers game" played with someone in the back room. Overall, however, I am happy with my Ford 2016 SE and would buy from this dealer again.

DeeDee

29 de dic. de 2015

I was very happy with the entire process and everyone was very helpful and friendly will keep going there to get a new lease :)

Laura Y.

26 de dic. de 2015

Very easy for me to walk in and purchase a used car. The dealership was very fair. I really appreciated the No hassle experience.

MDH777

24 de dic. de 2015

AutoNation Ford Valencia was very courteous and patient while I was searching for a Ford F-150. There was never any pressure to hurry and buy a vehicle. I was encouraged to ask questions and test drive various F-150 models in order to get a better perspective on which model would fit my needs. It doesn't get any better than AutoNation Ford Valencia!

Larry McB.

22 de dic. de 2015

I asked Mr Baig for a price on the phone and he emailed all info necessary to just walk in and sign, without even leaving my house!No song and dance like you always get at a dealership, you know the one when you ask for a price and they answer you with "what do you want your payment to be?"

Linda Haggerty

19 de dic. de 2015

It was a pleasure to spend time at the dealership everyone was so nice and fun

Annie

5 de dic. de 2015

Best experience buying/leasing a vehicle that we have ever had. I highly recommend this dealership.

Jill R. "Happy new car owner"

4 de dic. de 2015

I am the proud owner of a new 2015 Ford Focus. The staff at Auto Nation Ford Valencia were very friendly and knowledgeable about the cars I was interested in. The dealership has a wide variety and options of vehicles to choose from. They were also very patient with all my questions and made the car buying process the best and easiest I have ever had in buying a car. Thanks again Auto Nation Ford Valencia!

Steve Whitney

1 de dic. de 2015

Shelly was quick and efficient and pointed out things I needed to be thinking about for the next service.

DavidC

28 de nov. de 2015

Stopped by randomly and discovered the Ford Fusion and decided I'd get it if the price is right. Because I have kids I wasn't able to sit at the dealership for hours and negotiate so I went hope and the dealer I spoke with and myself emailed for a few days until I was satisfied with the price. Everyone was kind and courteous despite meBeing a little difficult. Once we agreed upon the terms I came in and signed the papers and drove off in my new car. Fast and easy and affordable. The only only drawback was that I wish the dealership had more snacks and drinks available while we waited.

Jen F

20 de nov. de 2015

Everyone there was so nice and helpful and NOT pushy . They wanted to work with me to help me get the car I wanted . Overall great experience .

Chris Lane

18 de nov. de 2015

I went to the dealership feeling a little anxious and not wanting to go through the typical car pressure selling tactics that we all know to well, but the atmosphere was really chilled, fun and loose. The were extremely professional and they made car buying experience a joy instead of a pain. I would definitely buy from them again and recommend them to my friends.Make sure you say hi to Fadi, Mo, Steven and Ty!!

sally d

1 de oct. de 2015

very clean facility and friendly staff. Shelly was the person I talked to and I thought she was fast and kept me updated on my car.

Brian Mandley

29 de sep. de 2015

This is the 5th car I have bought from this dealer and my second Edge.The experience at this dealership has always been pleasurable and efficient. That's why I keep going back !!B

Brian P

15 de sep. de 2015

Couldn't have asked for a better car purchasing experience!

Alisa

9 de sep. de 2015

James was so helpful with everything! This was the first new car I have ever bought and he made the process really great and easy! I would definitely refer others to go see him for any of their car needs.

Ford owner

6 de sep. de 2015

Great customer service. Friendly staff from the moment you drive on the lot. Two thumbs up

Rob Brack

1 de sep. de 2015

Awesome Experience, very pleasant and HonestReally enjoyed the experience

Cobian

31 de ago. de 2015

Dixon was wonderful. Car buying experience was very easy and we will recommend to friends and family.

Herman Yih

19 de ago. de 2015

I got a quite reasonable quote from them four weeks before I visited AutoNation FORD Valencia . About three days before the visit, they notified me FORD has introduced the Label Day specials and made it more attractive. When I arrived at the dealer, the sales person Branden Bender drove us around the lots to find the car I was looking and we finally found it. Mr Bender was very professional in explaining the price differences with different models/options and what FORD discounts we were qualified for. It didn't take us long to reach an agreeable price. The purchase process was quite smooth without a lot of hassle.

Mary

10 de ago. de 2015

I needed to buy a new car and wanted a small hatchback. Autonation Ford in Valencia was our first stop--and turned out to be our only stop. Autonation not only had the car I wanted but had a good payment plan as well.

Brandon

5 de ago. de 2015

Howard was a great service adviser who helped me with getting some extra things done on my car that were recalls in a short amount of time. They met my time constraints perfectly!

Cynthia and her kids

27 de jul. de 2015

In 2006 we bought a Ford F 150 and a Mustang at the same time. This time we bought 3 Ford Fusions..One for me, my daughter and son.Fadi was our sales person and Steve the Mgr were great!! I liked the time they took with us. Fadi made the experience for my daughter extra special, since this was her first car.If your looking foe a sales person, I highly recommend Fadi , I promise you won't be sorry.

Rebecca H Cooper

25 de jul. de 2015

My experience at Auto Nation Ford was awesome from sales to financing. They were very helpful and happy to assist me in the purchase of my new 2015 Ford Focus . Thank you so much

Daisy C.

21 de jul. de 2015

So glad I came to ford auto nation in Valencia the staff and service was great. Branden made my shopping experience easy and successful. I would definitely recommend anybody to him. I got a Ford Fusion and I'm absolutely in love with it

Marisela

17 de jul. de 2015

My daughter was shopping for her new car and Branden made every effort to get her the best deal possible. She left very happy with her new Ford Fusion. We are both very pleased and happy with the help and friendly service. Thank you Branden!

Kathy

17 de jul. de 2015

Repairs done in a very timely manner. Always treated very well by Greg Spears at Autonation Valencia. He takes time to explain any repairs needed.

brian s.

13 de jul. de 2015

Bill and Amin were extremely helpful and thorough. It was the easiest car purchase I have ever had.

Jessica Feather

13 de jul. de 2015

Excellent service! They worked with us and got us everything we asked for in a new truck. Reps were friendly, easy to relate to our circumsances and extremely flexible to our needs

Eng Air

29 de jun. de 2015

I have seven service trucks and have purchased all but one from these guys. Super nice and helpfull. No pressure to add junk onto the vehicle, they get me exactly what i ask for. Bill and Amin are great guys and go the extra mile.

Patrick Braden

16 de jun. de 2015

My experience was most satisfing. Good salesman ship,great attitude, etc,etc,etc,etc,etc,etc,etc,etc.

Brandon

14 de jun. de 2015

It's a great dealership, very helpful, convenient, and will work through a problem and find a solution.

Hilma Casaubon

14 de jun. de 2015

Auto Nation Ford in Valencia service department is great/accommodating/courtesy/ready to help you!!! I can not recommend them more highly for service on your car.

Pauline Giles

2 de jun. de 2015

AutoNation Ford Valencia made our purchase experience one we will not forget. Customer service at Valencia Ford is priority and everyone has a friendly professional attitude. Baig, our sales person went above and beyond to make sure all our requirements were met. The Mustang we wanted was not available at Valencia, Baig tirelessly searched until he found the one we requested. The whole process went without issues, it was fun and relaxing. Ceasar, another great salesperson was also optimum in helping us reach our goals. The purchase transaction was easy and Tyrone made it light and humorous. We are certainly going to enjoy our Mustang and will be back in the future. ? ? ?

Jeanne Ruiz

31 de may. de 2015

It was a very nice experience!!! The gentleman that helped us had only been on the job a few weeks but he was exceptionally helpful. Ultimately it was his kindness and sincerity that led to us buying another Ford . Thank you Ford for employing such a wonderful man. He's a awesome salesman!!!!

Sandy (Colortone Automotive Paints in Los Angeles)

31 de may. de 2015

We bought a Transit Connect last week. Once we agreed upon the price the buying process was fast, efficient and easy.

keith

23 de may. de 2015

went in with little time and they got the deal done in a timely manner

Guy Spinosa

23 de may. de 2015

I was looking to purchase a used truck for my son on the internet and came across AutoNation Ford Valencia. After inquiring about a truck, Nicole Jones e-mailed and called me back to see how she could help. She helped me find the truck I was looking for at a great price. A few days after the purchase, she e-mailed me again to see how my son liked the truck. She was very helpful with the whole purchase.

Marilyn

22 de may. de 2015

Cesar Diaz was wonderful. Friendly and easy to work with. Would definitely buy another car from Cesar.

Nic Rohe

20 de may. de 2015

Great costumer service by Dixon. I'll recommend this dealer anytime.

Hugo Naranjo

19 de may. de 2015

I have the faster esperience and the Person how take care of me was really friendly and he make fell he really cares of my car

Re

16 de may. de 2015

THEY ARE VERY HELPFUL . ALSO NOT PUSHY. GOES OVER THEIR LIMITS TO MAKE SURE THAT THE CUSTOMER IS SATIFIED. GREAT CUSTOMER SERVICE

Lonnie

16 de abr. de 2015

I bought an amazing for 2015 Explorer from ford AutoNation Ford in Santa Clarita. You just have to drive one, just an incredible car...I love it! The buying experience was very different from other dealers that I have used in the past. The gal I dealt (Online - Ecommerce Salesperson) with had a very approachable, non-pushy way about her. She made me feel at ease, as buying a car is a very stressful. She setup my cell phone for me and showed me all the bells and whistles the car has. We gave each other at hug at the end of my purchase. The financial manager was also awesome and made that process a breeze. Ford AutoNation has a family atmosphere and goes the extra mile to make sure your sales experience is exceptional!

Kurt H

15 de abr. de 2015

I enjoyed dealing with the people at AutoNation Ford in Valencia. I drove out with what I wanted (Fusion Energi Titanium) at the right price.

Robert

9 de abr. de 2015

I bought a brand new Ford Edge and the experience was amazing. So easy and very fair prices without the hassle, haggle, or negotiating. I was so happy when I left the dealership and everyone there was so easy to work with. Ask for Roy! Nice guy and not pushy at all. If you give him a fair price, he will work to make sure the sale gets complete.

Clyde Tate

7 de abr. de 2015

I wasn't expecting to make a purchase only look at a specific car, but they made it worth my wild to buy it! I did!

Adam Brown

2 de abr. de 2015

I was looking for a high quality used truck, and I found it at AutoNation Ford Valencia.I found the exactly the truck I was looking for (2010 F150 Platinum Edition) at a competitive price. The car buying experience was made easy, due to the knowledge and professionalism of Chris, the AutoNation Ford Sales Associate. I would highly recommend you considering AutoNation Ford Valencia for your next new or used car purchase.

Phill

31 de mar. de 2015

Wonderful buying experience, no pressure, and plenty of help.

sweber

31 de mar. de 2015

We leased a Ford Focus. The salesman was very helpful, and found the car we wanted on their offsite lot. When we found the car, they did everything they could to make a deal that worked for me.

Victor Castillo

31 de mar. de 2015

A week ago I bought a 2015 ford Mustang. Chris at auto nation & the finance department made it possible for me. They helped me to ser up an affordable payment, they're willing to work with you. Despite other dealers auto nation ford really cares about the customer service & does it well. I would definitely come back for my next car in a couple of years. Thanks Chris from Auto Nation Ford.

terry smith

25 de mar. de 2015

It's a good dealership to go to, it was great for me

David

12 de mar. de 2015

We purchased a Ford F150 truck at AutoNation Ford Valencia. Our salesman was Dixon and he did a great job. From previous conversations, Dixon knew what we wanted and he called us right away when they got a few in, as this model did not start shipping until after the first of the year. We went to the dealership as soon as we got the call. The transaction was smooth and everyone there was very accommodating. We also made a followup visit to AutoNation because they had to order an additional part that we requested. The Service dept., as well as the Sales dept., was very customer oriented. It's been a pleasure doing business with AutoNation Ford Valencia.

Bon

11 de mar. de 2015

I was greeted with a friendly smile. I had no intention of buying a car that evening, I was just searching to see what I would like to buy. I came across the C-Max and fell in love. The sales team had me in my dream car in no time flat.

RH

3 de mar. de 2015

Quick and efficient! I told them what I wanted and what I was willing to pay and they found the Explorer I wanted and said yes to my very competitive price request..I couldn't be happier. Thanks to Mike, Iman,Ty and the whole team.

Jessica

25 de feb. de 2015

My husband and I went to ford and dealt with Angela and Romeo. 2 most amazing people ever. We really felt at ease and not pressured into any thing. They worked with us over phone and email for days before we even went in and ran our credit. Once we got there they had the trucks ready for us and everything was super quick. Best experience we have ever had buying a vehicle. Angela was amazing and laid back and romeo ALWAYS called me back when he said he wad going too.

Dana Turner-Webb

18 de feb. de 2015

The experience was wonderful however, I suggest that they have more than one finance manager on staff on any given day as there was a long wait to finish my paperwork.

Mia

11 de feb. de 2015

Went in on Superbowl Sunday to test drive a new Ford Escape. The service was great. Chris T. showed me all the features of the new car and was a great help. A few days later I returned to the dealership to buy the car and was helped by Dixon P. and Mike, both were great in helping me buy my first car. I can't thank them enough for making the process easier and fun. I recommend all of them to those who are looking to buy a vehicle from Valencia Ford. Thanks you guys!!

JoshC

11 de feb. de 2015

We we're just looking around but ended up with a great car and a good deal. Baig helped us out and was very helpful and got us a great price.

CAL 1 BUILDERS

10 de feb. de 2015

It was the best car buying, transaction, and minimal time spent purchasing my new work truck. I will definitely go back for my next vehicle.

Fusion energi owner

9 de feb. de 2015

Friendly, Knowledgeable staff; Knew the features of the Energi Hybrid.

Lin Howell

9 de feb. de 2015

Dixon helped me with my purchase of my 2014 Ford Edge. He was great to work with. All the sales people were extremely friendly and helpful in setting everything up for me. I would highly recommend Dixon for you car buying experience.

Lauri Roche'

5 de feb. de 2015

It was helpful and informative. one of the reasons I bought the truck. Roy is the best.

Z. Conner

5 de feb. de 2015

By far the nicest people at any dealership, would always have my vehicle serviced and/or repaired there.

Brian

5 de feb. de 2015

It was the usual "grind" - pity there's no easier way to buy a car!

SoCalGiantsFan

4 de feb. de 2015

Took our Chrysler Town & Country to this AutoNation Ford Dealer due to their having a better run service department than the Chrysler Deal next door.

Jamie Parker

3 de feb. de 2015

I purchased a vehicle from AutoNation Ford Valencia on Friday 1/30/15, overall I am more than pleased with the entire process. I still have a to get the windshield repaired that had a large crack in it.

Steve

21 de ene. de 2015

salesman worked extremly hard to find just the right vehicle

jt05

21 de ene. de 2015

%100 satisfied for my new ford flex thank so much for helping me, although i have a bad credit but you guys never stop thank you thank you great service great people.

Me

13 de ene. de 2015

They were willing to drive very far out of the way o pick me up. Fast service. In and out withing a few hours. Highly recommend.

Jennifer in Cali

9 de ene. de 2015

My salesman Dixon Falodun was helpful and knowledgeable. He Made my buying experience worth it! Steven Jones in Management and Howard in finance welcomed me into the Ford family. Looking forward to and loving driving my new Ford Fiesta Titanium. I stopped by the dealer today with a few questions and they were happy to help. Thank you Ford of Valencia. Creekside road. Santa Clarita niegjnor Jennifer Cole.

Ruth Flohr

3 de ene. de 2015

Your staff and services were excellent. I'd definitely lease there again!!!!!

Donna Dennis-Hill

3 de ene. de 2015

They say no haggle but I found that I needed to ask for what I wanted. It saved me money. Very nice and knowledgeable team. I appreciate the advantages of dealing with a reputable company that has the customers interest at heart as well as making a profit. I am glad they know you can do both.

Alaskan campers

24 de dic. de 2014

Purchased by ordering a 2015 F350 KING RANCH. I received the lowest price compared with other offers.

Memz MUSTANG

19 de dic. de 2014

Felt welcomed, had answers to all my questions regarding vehicle features.

gburton

2 de dic. de 2014

This was the best car buying experience I have ever had. My sales man Mirza Baig was extremely responsive to all my needs and was also patient, as it took me a while to make up my mind as to what car I wanted to buy. I would recommend this dealership to anybody. AutoNation Ford may be a little smaller then some of the larger high volume monster dealerships in the Valley, but don't be fooled by all their advertising gimmicks. AutoNation was still able to give me a super great price, with much better "one on one" customer service then other dealerships. A+++ rating.

Judy K.

5 de nov. de 2014

I had a good experience at the Valencia AutoNation Ford. I went in just to look but ended up buying my Ford Escape. Mr. Rutherford was very courteous and helpful. This was my first experience in buying a car by myself. I am enjoying my Escape.

Happy customer

16 de oct. de 2014

Simple.....love my new car; service was excellent; and I was helped throughout the process in a most sincere way!

Shaun K.

14 de oct. de 2014

I was looking to build an F350 crane truck with a very specific crane. Bill Henderson was my salesman and he was great. He got me a quote very fast and got me a very good price. I appreciate great fleet service with fair pricing and no funny stuff. Bill made my purchase very easy and I will definitely be buying my next truck here. Also Amin the fleet manager was also very helpful.

CMax Owner...

8 de oct. de 2014

Purchasing my vehicle at Autonation Ford was easy; Steve Jones & my salesman Warren were both great.

Qdjudie

2 de oct. de 2014

This was the worst car buying experience Ive ever had!!!! I would not recommend this dealership to my worst enemy. From the Internet sales rep Steve Lewis to the Finance person Ty Woods I have never dealt with such dis-honest, self-serving people. They wouldnt accept my Capital One Blank Check (this is a pre-approval with Capital One) because they told me Capital One declined me. They were so kind as to find me a bank that would finance me that was of course through their finance department How convenient! They made me feel like an absolute looser! Like they were doing me a big favor and I should be so lucky!!! When I called Capital One to find out why I was decline since I was already approved with a blank check I was told that they had declined an application from AutoNation Ford because I already had an approved application with them and they werent going to approve 2 applications for the same person with the same car! I was told by Capital One that they did that so I would see the supposed decline and use their available financing at a higher rate I might add. Steve the sales person knew nothing about the car he was trying to sell me (its a good thing I had already done all of the research myself) and had me come back to the dealership twice. This should have been my first clue! Ty Woods NEVER listened to me. I live in a small mountain community where the only way to get mail is at the Post Office via a PO Box. The USPS doesnt even recognize our street address and I had to provide a utility bill to show my physical street address. I re-iterated several times that all correspondence should be sent to the PO Box. The PO Box is our mailing address, and we do not get mail at home! 2 months later Im still waiting for my license plates and registration Why? Because they sent my physical address to the DMV and the DMV mailed my plates and registration to my home address which technically doesnt exist with the USPS so they were returned to the DMV!!!! I will never go back!!! Please think twice about buying a car with AutoNation Ford Valencia if you want a good car buying experience. If youre looking for a horrible customer service experience with lying and cheating than this is the place for you!

Happy Buyer

26 de sep. de 2014

I had a vehicle in mind. I found it in their inventory. We sat down in the office and worked out the details. They got the pricing and payments where I needed them to be. It was all good!

Bryan W

25 de sep. de 2014

Everyone was very Friendly. My sales Associate, Jacob R. was very inviting, down to earth, knowledgeable, and didn't pressure me. I appreciated that he listened to my questions and didn't force unwanted information on to me. He stayed by my side through the whole buying process, and has kept in touch afterwards to check in and see if I have any questions. I would definitely recommend visiting and checking out this dealership.

Al Porcellino

2 de sep. de 2014

Outstanding service - Took care of a technical problem involving an engine smog part.

sparky

13 de ago. de 2014

I went to automation ford valencia because it was closest to my home and although they did not have what I wanted in there innovatory they went out to another dealer and found what I wanted. The buying experience was no pressure and a wonderful experience I cannot give a repair report because the truck is only 4 days old all in all I would recommend them for a new car or truck purchase.

Stephen3rd

6 de ago. de 2014

Bought a 2014 Explorer XLT a few weeks ago - very painless process. I made an appointment with Roy Witmer to come in on my lunch hour and when I arrived Roy was ready to go and the vehicle I had preselected from the website was clean and ready to go. After a quick test drive, back to the office to go over the paperwork for the new vehicle as well as the turn-in of my existing lease. We agreed on a deal and I returned to work letting them know I'd be back after work to finish the deal. When I returned, the new vehicle had been detailed and Roy took it to put gas in while I was waiting for the finance guy. Finance was probably the least friendly person I met at the dealer and I had to ask him for paperwork I knew I needed but he hadn't offered to me - glad I've bought/leased a car or 2...or 15 over the years and knew what to ask for. Other than that, the facilities definitely aren't up there with Galpin...no Starbucks in sight and the soda machine is outside...but for the short amount of time I was there it was comfortable enough. Can't say enough good things about Roy though - if you need an easygoing, friendly, knowledgeable salesman - give him a call.

Tim

5 de ago. de 2014

Had a great experience. The internet sales team at Auto Nation Ford in Valencia searched for multiple cars for me before my arrival. When I showed up to look at their inventory they were more than helpful showing me multiple Explorers. The buying process was painless and casual. They have been great answering my questions after the sale as well. Second car I have purchased from this group in Valencia. More to come!

Pam

29 de jul. de 2014

Thank you for a great buying experience! Everyone was very kind and respectful, best buying experience.

Andrew Monson, satisfied customer

27 de jul. de 2014

Automation was the best. We went to Galpin first because we thought they had the best prices but when we sat down to make A deal sticker price went up $2,000 could not get the payment we needed . Autonation there was no haggling we told them what we needed and we got what we wanted. Everyone was nice especially our sales person Phil Redrow. It was so nice not arguing back and forth for a good price we were presented with the best price right away . And we have purchased at least 15 different cars from other dealerships.

Jason

24 de jul. de 2014

Great service and customer care. They took really good care of me and found what I wanted.

patrick and Aub

2 de jul. de 2014

We travelled from out of state to purchase a car at autonation ford, valencia. They had the best deal we found in three states. we were in on a sunday morning, everyone was very nice and professional. it was a great buying experience. they are highly recommended. even though they wouldnt throw in the 20th anniversary shelby GT500.... thanks for the great service guys. the wife loves her new car.

Kathie

29 de may. de 2014

I bought a new Escape on Monday and it went smoothly. The car was ready for me when I got to the dealership. There was no pressure. Howard was great and showed me how to sync up before I left. Got a great deal and I'm very happy with my new car.

VLP

1 de may. de 2014

Everything done as asked. Did not have a repair just cleaning and coating; seems good. Restroom could be better. Very good Customer Service and Transport. Satisfied overall sofar; first visit..

MAJR

21 de abr. de 2014

I have been going to this dealership since 2000 Would not go to any other dealer for a purchase or service. They are honest and very helpful.

Tony M

16 de abr. de 2014

Ford Autonation made my car buying experience a breeze. I purchased a car through Mr. Baig and the help of Steven Jones. It was a car for my daughter and even she commented on how nice everyone was. They took the time to answer her questions and reassure her that they were there to meet her every need. I wouldn't hesitate to return to For Autonation Valencia for my next car purchase.

Moriah09

15 de abr. de 2014

Great service all the way around, friendly staff, very knowledgable.. However, the finance department is very slow. They almost lost my business and another for having us wait so long.

Cindy

9 de abr. de 2014

The team at AutoNation Ford Valencia made my car buying experience a breeze! Everyone was very helpful, knowledgeable and pleasant to deal with. And, I'm thrilled with my new Ford Fusion Energi! This car allows me to drive in the carpool lane and makes my life so much better! Thanks AutoNation!! PS. the only reason for the 4 star rating on facilities is the air conditioner was down; but they did keep a fan running and the temp was fine.

Ford Friend

21 de mar. de 2014

I like all the people who work at Ford, they are helpful and friendly. It was a great buying experience. I love my new car!

shcrsh

5 de mar. de 2014

Left a mega ford dealership unhappy..came to valencia and got the deal I wanted and was in and out in less time I spent at the other dealership. Warren and the sales manager did a great job

BillB

25 de feb. de 2014

I live in Valencia and recently had my Father's F250 serviced at AutoNation Ford Valencia, they treated my father so well and did such a good job that I decided to purchase my new F150 from them. It was the best buying experience that I have ever had. It was fast, effecient and fair. If this is the way that al AutoNation stores operate I will purchase and service all of my cars with AutoNation.

MIKE MARASA A SECOND TIME BUYER

22 de feb. de 2014

THIS IS THE SECOND FORD F 150 TRUCK I BOUGHT FROM AUTONATION. I GO THERE AND WILL ALWAYS GO THERE BECAUSE THEY HAVE THE CLEANEST CERTIFIED TRUCKS AT A REASONABLE PRICE. NO WORN OUT / POLISHED JUNK. THE BUYING PROCESS IS FAIRLY QUICK AND THERE IS NO PRESSURE TO BUY. IF YOU KNOW WHAT YOU WANT - CHECK OUT THEIR WEB SITE - AND MAKE AN APPOINTMENT TO TEST DRIVE.

Adam Guyot

12 de feb. de 2014

Great experience! I would highly recommend the staff at AutoNation Ford Valencia. I walked in to look and test drive and drove away in a new Ford Flex. No pressure, they worked with me on price and really took care of me and made it a completely painless experience. Carl was great and everyone else there was very friendly.

Greg In Santa Clarita

8 de feb. de 2014

I came to AutoNation Ford - Valencia, Ca to look at purchasing a 2014 Ford Fusion. I worked with Warren Stewart and found his knowledge, professionalism and eagerness to ensure we had a full understanding of the deal we ultimately were able to make. He was very helpful throughout the entire process and I would recommend him to any of my friends interested in looking at the purchase of an automobile from this dealership.

Tammy

28 de ene. de 2014

Worked with Peter and he was very helpful. I traded in my BMW for a Ford Fusion and LOVE IT!

Renato juse

5 de ene. de 2014

The service was the greatest took me 3.5 Hrs. To get the car i want. This mustang shelby GT500 is just like a horse back Riding. I want to thank you so much you have a very helpful sales person Baig.

Tina

21 de dic. de 2013

Wonderful service and friendly people. Willing to get what you want at the price you want. Not pushy at all!!!! Carl, Nick, and Steve are amazing!

Doug H

3 de dic. de 2013

We spent Sat morning with Steve Jones and Steve Lewis - a great buy on a new 2014 Ford Explorer, and negotiations were easy and fair. This is the second time we have purchased a vehicle dealing with Steve Jones - a true gentleman. Keep up the good work, Steve & Steve!

hay4man

22 de nov. de 2013

Carl and Victor were the best. No high pressure, just helpful facts and service. Best buying experience ever.

NOT A FAN

19 de nov. de 2013

Never been lied to so much in my life. I was told I had a deal so I arranged financing only to be told that the truck I was buying was not there and I would have to wait for three days for it to arrive ( I was told it was getting a utility bed that I wanted built) three days later the truth came out. It was not there. It was in another dealers inventory and they sold the unit. They told me that they could order me one but it would be $4000 over the previous price. DRIVE TO GALPIN

Jennifer

3 de nov. de 2013

My brother works for a ford dealership, but I got a better deal from Roy. He was nice and straightforward. He even took the time to teach me how to use the Sync and navigation systems. I would definitely go back to him for my next purchase.

Teri B.

25 de oct. de 2013

Purchasing a car at the Ford dealership was a satisfying experience. Peter our salesman was very courteous, and knowledgeable. He made purchasing our car a simple experience. I love my new Ford Focus and would recommend Peter and the AutoNation Ford dealership to my friends, without a doubt.

Mike-1948

12 de oct. de 2013

This dealership wants to sell vehicles. I drove 1 hour to this location and was not disappointed. The local dealership where I live didn't want to deal. So I headed to Valencia, California where they met my needs. Go and see for yourself. I recommend Autonation.

John and Becky

16 de sep. de 2013

My wife and I worked with Howard Rutherford at the dealer to lease our new 2013 Ford Fusion Energi. It was great to be able to walk in, give him the layout of what I knew, what I needed to know and what my current finance options are. Howard worked with us and the other staff at the dealer to make sure we had what we needed with the price we wanted to pay. The location is clean, the staff is nice. One of the best parts, they did not make me feel like they are trying to hide from you. The floor is well lit, the offices all have glass walls. The staff was more than willing to talk to us. It might be the simple things, but it makes a difference when you can look back at the end of the deal and know that they are willing to take care of you. Howard also helped when I had a few simple questions a week later. That is great to me!

Chris

14 de sep. de 2013

This place is awesome. I wouldn't go anywhere else. Staff treats you great. Very professional.

GeraldC

11 de jul. de 2013

Pleasant folks, good truck, acceptable price. Wouldn't hesitate to recommend.

gclare

4 de jul. de 2013

Your typical auto dealership, with the typical negotiating games.

JForchione

2 de jul. de 2013

I don't even know where to begin. This was the best car dealership I have ever had the experience of working with. Every single person was pleasant and I enjoyed speaking with all of them. All of the staff members through the process from managment to financing were top knotch. My car salesman, Roy, was definitely on my side and helped me in every way he could. Including follow up calls later that day in order to make sure everything was to my level of satisfaction. Again I can't say enough good things about not only the dealership but the experience of buying a car from AutoNation Ford in Valencia. Five star staff.

Herbert Bennett

8 de may. de 2013

My Wife and I purchased our 2013 C Max From Power Ford of Valencia,Ca and we love the ride and handling of it. I Love the quietness of the vehicle and how comfortable the ride is.

danny

1 de may. de 2013

Where do I Start, 5 Stars all around, I got 3,000 more for my trade than Galpin Ford offered, Better price on a new 2014 GT and it had all the options that I wanted. You see Power Ford of Valencia is owned by a network of dealers that is 5 x larger than Galpin Ford could ever be. So they were able to easily locate the car of my dreams, When Galpin only tried to shove the wrong car that they had in stock down my throat. The General Manager Dennis Hawkins went out of his way to shake my hand and thank me for giving him the business. The salesperson , Steve Jones was a first string salesperson, really a cut above. No hassle interaction and STRAIGHT talk pricing. If you want to call Steve he answers at the first ring (661) 907-1235 and if for any reason he does not answer he is busy selling your neighbor a car so leave a message. Trust me it's worth waiting for a call back. This is not some BS review someone asked or paid me to do. This is 100% genuine and you will not regret it.

Martin M. aka 818martin

3 de abr. de 2013

After a terrible experience at another dealer, I was pleased to find that Power Ford Valencia was genuinely interested in getting me in to the truck I wanted. Before driving to the dealer, I gave my salesman Carl Lythcke a stock number (from their website) and when I arrived he had the truck ready for a test drive. Also, I had my grandaughter with me and Carl had some crayons in his desk for her. THIS WAS TRULY THE BEST DEALERSHIP EXPERIENCE EVER!!!

Ken Parrillo

14 de mar. de 2013

Great place to shop and have a good laugh while spending your money

Peter I.

8 de mar. de 2013

I was in the market for a Ford Edge SEL model. I heard of Power Ford online and contacted them. I spoke with Carl who is their internet manager. He went over the costs of the car and gave me their very best price-no haggling involved which I really liked. As the particular car I was interested in wasn't in stock at their lot Carl found one and personally went to another dealer and picked the car up. What service!! David in the finance dept. was also a pleasure to work with. He explained all of the forms to us very clearly and got us thru the process of all the paperwork in a very timely manner. All in all a very nice car buying experience.