hondadockster

23 de ene. de 2016

Brought my Honda Accord in for service a few minutes before the scheduled time and was attended to immediately. Took about an hour for the service to be completed.Service rep Jim Kern was very attentive and friendly.

Black

18 de nov. de 2015

I waited for the completion of service - took about an hour, which seemed reasonable. Customer service was great, and they gave me prices for suggested repairs - no pressure.

kareng3147

23 de oct. de 2015

We took our car for an oil change. We had an appointment, but it still took two and one half hours to change the oil.This is the second time we had to wait for an oil change.

Lopez,Nicole39

2 de oct. de 2015

I had 3 recalls on my car. I called and they gave me a quick appointment. They also gave me a lender for the day. When I picked up my car I notice by the documents that I received pertaining to the work they did on my car that not only they completed all three recalls but they completed an entire inspection of my car to ensure everything was good and the transmission was running well. Good customer service and quick service. Thank you and God bless

billc

16 de sep. de 2015

i bought a 2013 CRV in early august, the first week i had it had a hesitation. i took back to the dealer they could not find anything wrong. i have take it back three more times and they make do what i'm saying it's doing. they checked with Honda they said they have no fix for problem.Balise is trying to fix the problem but they can't make it do what i'm complaining about. hopefully it will happen all the time then they will find problem.

lv1

4 de ago. de 2015

I BROUGHT MY 2015 CR-V FOR OIL CHANGE/ TIRE ROTATION TIRE ROTATION NOT DONE I MARKED THE TIRES DUE TO OTHER BAD EXPEDIENCES THE DID IT AFTER I POINTED IT OUT TO THEM NOW NEED TO GO BACK DUE TO TIRE LIGHT LIGHT ON

M. Santos

23 de jul. de 2015

I recently purchased my fourth car now from Balise, this time a Honda CRV. Liza Lozada was wonderful and professional and treated me great, from start to finish, even coming in on her day off to make sure I got my car on time. I have to say I always end up at Balise, after shopping around, because they give me a fair no nonsense price, and I am treated well by everyone at their dealerships (Honda and Toyota so far). I do my homework and shop around, and still have ended up at a Balise dealership for my last four cars. Thanks so much Balise.Mike Santos

M.Medina

7 de jul. de 2015

I was on the search for a suv since my Honda accord was beginning to get small for my growing family. I needed a vehicle with more cargo space. I had left my info on Balise Honda site, and within 5 minutes I was contacted by Lizandra Lozada. I visited Balise Honda in W.SPFLD that same day. Lizandra and the Banking manager Shane Bhatty treated me with respect and heard my needs and did a great job. Lizandra helped me in purchasing a Honda crv that my family and I will enjoy for years to come. Thank you lizandra and Balise Honda.

annie123

3 de jul. de 2015

I've been a customer for 3 years and everything that has to be done to my van gets done here never had a bad experience Chris from service is great also Arsen from sales dept.

ann,47

19 de may. de 2015

I have been leasing cars from this dealership for over 12 years. They go above and beyond expectations. They are always friendly and quick to answer all questions.

coach

5 de may. de 2015

I have always used Chris George as an adviser over the years. Always the best in knowledge as well as a great person to have just car chats.

domini56

17 de abr. de 2015

I decided to go to balise honda to buy my first car. this was the best choice because i clould find what i was looking for. they have an excellent sales staff, they make you feel like at home, but if you are thinking to buy a car please ask for Lizandra Lozada, she is a nice person who will help you a lot like she did with me. i am more than grateful with her, because she really worked with me, she didn't care that she was on her day off she just still helping me to get my car. Thanks a lot Lizandra.

Moesy

7 de mar. de 2015

Had a scheduled appointment, took 1.5+hrs for a standard oil/rotate tires. Neither service advisers could determine cost. Looked at previous invoice and the labor went from 5.00 to 17.95, yet the price of oil and filter was still the same price. Looks like we will be trying a different Honda dealership for our next service experience.

Massfan99

27 de feb. de 2015

Been coming to Balise for many years and it's always been a very good experience. I only get my vehicles serviced at Balise. Fair pricing! And the best in personnel. Thanks.

Kelsmanley

17 de feb. de 2015

Even though I was just past my warranty, when AAA left me stranded, Balise came to my rescue, jumped my car and took it in to replace the battery, and came to get me at work when I was ready to get it. All for free!

acphelps09

14 de ene. de 2015

I just had the best car dealership experience that I've ever had. I went in there yesterday 1/13/15 and told them my whole story about my car that I had just bought. I was running into problem after problem, and I still don't know what is wrong with it. But I can tell you its something.... I told my previous dealer I was going to look around for other cars but where could I. He said Balise Chevy and Honda. So I looked both places up, I liked one car from Chevy and about 3 from Honda so I chose to come to Honda. I wanted to check out a 2006 Chevy Equinox at first, and the first thing I noticed was the check engine light, and that was the same problem with my 2011 Kia Sportage that I just purchased. Little to say, my poor Kia that I loved so much, is very sick and needs to be fixed. So anyways, I test drove the Equinox I liked it other then it had over 68,000 miles on it and the check engine light came on. Alex, the car dealer I worked with said to me, I think we should try you in a CRV and so I said absolutely lets try it. He looked into it, the General Manager Larry came over and talked to me and asked me what I was looking for and other questions. I explained my story, it was going on about 11 days since I bought my car and haven't had it other then for a few days, but at this point I was just overwhelmed and tired. These guys worked their butts off and gave me anything they could to make me feel better and to help me out. They gave It all they had. I ended up taking home a 2012 CR-V Honda best car I have thought of purchasing. It has 66,000 miles on it and is in great condition. I live on a hill so now I will be the only one able to make it up the hill with a AWD vehicle. It has amazing features which include a back up camera(my favorite, takes time to get used to), Heated Front Leather Seats, Bluetooth right on your steering wheel, a Moonroof which I never have had before and always wanted, XM Radio, and so much space! Its amazing and I wouldn't trade it back for anything. They helped me out so much while I was going through just about a mental break down. So I just want to take the time to share with others and to say thank you so much everyone at Balise Honda. You guys are all awesome!! I had my car all done and ready for me by 3:30 today 1/14/15. I couldn't ask for better customer service! :)

Gerry

9 de ene. de 2015

I have purchase about 6 cars from Balise over the years and I have had them all serviced by Balise. You may pay a little more but they are honest and I know I can count on them to do the work right. To date I have no complaints.

awanyoung

22 de dic. de 2014

went to change a flat tire on my civic which one I brought from them. They refused to give me a service. I asked the employee George why. He told me his boss GM Larry Bass told them not to give a service Caz I didn't give them a Good review on my last service. Larry bass is very unprofessional

krbelloff

16 de dic. de 2014

While the sales lady we very nice the rest of the staff are crooks. Finance guy added service contract and changed numbers and the sales manager and General Manager are about as rude as you can get. I had a post purchase issue and was actually told that they wouldnt help me because they "gave" me a good deal on my car.Drive the extra 5 min to another dealer, it will save you future frustartuon

Tracy Lafreniere

24 de nov. de 2014

Yesterday I became a first time owner of my new Honda Civic Lx and couldt be happier! Thanks to my salesman, Alex Medina, he was patient and super friendley trying to work out the best possible deal for me! I highly recommend Balise Honda!

Haniffa06

13 de nov. de 2014

Eddie Gonzalez got me into a 2012 Honda Odyssey for a great price. It was a great experience and also helpful. I will recommend all of my friends and family to Eddie. Over all awesome experience!

BrownJL

29 de oct. de 2014

I am a new proud owner of the 2014 Honda Civic EX. It's everything I wanted and more. I went in with the intentions to browse and came out with a new car. All the safety features in the car plus the sunroof had me sold immediately. Franklin went above and beyond while dealing with all my needs and concerns that came with trading in my previous vehicle. The site is very professional and welcoming. I've sent everyone who has stopped me to admire my new vehicle over to this site. Keep up the great work!!!

shawn.teece

25 de oct. de 2014

I am leasing my 2014 CRV from Balise Honda. I could not be more satisfied. They treated me with respect and dealt with my needs. I worked with a sales associate named Derek Metras. He was very knowledgeable and very customer friendly. I got a great deal and I would go back there every time I purchase a new Honda. I would definitely recommend this facility to a friend.

DianaLBishop

21 de ago. de 2014

I brought my car in for service on Saturday. Everyone I interacted with was extremely professional, knowledgeable and helpful. The service department went above and beyond to help correct a problem with my vehicle. I will always bring my vehicle back here for service. Balise Honda knows how to do customer service right. They are the best!

Rick Galavan

24 de jul. de 2014

I purchased a 2009 Accord from Balise with 44k miles on it, and what a heap of junk it was. Clutch burned out after driving it for 10k miles, that cost me $1600, then the gasket started leaking, had that fixed under warranty...3 months later still consuming oil had new gasket installed at another shop because BALISE mechanics didnt replace it properly. Replaced rear breaks because they were squeeking at 60k, started sqeeking again at 62k...rear breaks were shot. Engine still burning oil 2 months later had all 4 pistons replaced by honda.....i cant believe how many problems my car had...with all these problems you would think a dealership would stand by their product and try to work with me to fix the issues to you know...keep their buisness....nope not anything, and from the other ratings i can see that keeping their buisness is not a trend with Balise. Absolutely refused to help me with the clutch, blamed me right away for the cars problems, i have been driving stick shifts since i've had my license and i have never burned out a clutch in any of the vehicles i have owned. All in all i absolutely will not be going back, i have turned everyone away from balise dealerships that i have talked to. It has become me goal to take their buisness and make them go elsewhere because of their refusal to work with me, absolutely stay away from Balise and go to Lia honda in enfield.

allieorocks

30 de jun. de 2014

I previously bought a 2006 Pilot, then a 2008 Accord from Kim, who unfortunately is no longer there. I worked with Sam this time, and he was great. No pressure, and worked with me to fit my budget. With a less-than-optimal credit score, I was hopeful that being a three-peat customer would help, and it definitely did. I went in Friday afternoon to trade in my Accord for a lease and signed all the paperwork that day. On Saturday when I went to pick up my new CR-V, I was pleasantly surprised when Shane (the financing manager I worked with) asked me back to his office to re-sign the papers. When Honda Financial Services found out I was getting a 3rd car through them, they lowered my payment even more and threw in free service for the life of the lease. I will definitely be back.

pelchat1

3 de jun. de 2014

I had an appointment for a basic oil change. My Accord sat for first 45 minutes with no one working on it.It took a total of ONE HOUR and FIFTEEN MINUTES. 45 Minutes of waisting my time. I complained to the service rep and he said it was because of the multi point inspection. A bunch of bull. They changed the height of my seat and moved it all the way forward.If you look at the service reps it looks like they hate thier jobs. Miserable looking faces. I bought three Honda's from Balise and will not be buying any more from them.

Candice515

7 de mar. de 2014

I was working with these dealership for a couple months and I was so excited when they found me a new Accord just the one I wanted that had been on the lot for a while and has 6k miles that they offered me a great deal to buy! I was so excited I went straight to the dealership and gave the a $500 check to hold the vehicle for me. They put a sold sign on it (it was in the showroom) and they told me they locked it. They assured me they wouldn't sell it to anyone else and that if someone else was interested in it they would call me first. The next morning my salesperson text me to tell me the General Manager said they had given me too good a deal and that he had just sold my car to someone else behind my back(for more money)! I realize I got a great deal but it is VERY BAD BUSINESS to give your word to someone and then do exactly what you said you wouldn't do. I felt very betrayed I had been working with this dealership for a long time and I thought they had my interests at heart they knew I had gone through hardship with Toyota involving legal proceedings but in the end all they cared about was MONEY. ABSOLUTELY NO BUSINESS ETHIC WHATSOEVER!

Tigger1331

10 de feb. de 2014

I've purchased many cars from Balise Honda and have them serviced there regularly. Although I would not characterize them as inexpensive, the service has always been performed as promised and I have experienced no issues. In addition, I recently had an engine misfire issue on my Odyssey and declarer performed a complete ring job of engine at no cost to me. I would definitely recommend them.

minhajmoushum

19 de ene. de 2014

My first honda was a 1998 honda accord v6 and absolutely fell in love with it. Since then me and wife have leased 3 Honda Pilots and a Honda Accord. We like to drive new cars and every few years we upgrade our lease. The latest were a 2013 Honda accord EX and a 2013 Honda pilot touring that we leased on the same day from Balise Honda of West Springfield. 2 weeks ago I took my Honda accord for its first oil change to Balise Honda and the service rep told me that since it was my first service it is free of charge. I was not surprised since every vehicles that we purchased or leased so far (from a different dealership) the first service was always free. I was happy that Honda continues to extend the same services to its loyal customers. However 2 weeks later when I took my other vehicle the Pilot Touring for its first oil change I am told by the service rep that it is not free of charge.The rep told me " I like you, but not enough to pay for your services." Obviously I didn't want to speak to this guy anymore and asked to speak to the then sales person now a manager who sold us those cars. The manager listened to what I had to say and went to speak to the general manager. When he came back he told me that they had never had any program in past 7 years where the first service was free and if I got the service for free on my other car then I got "Lucked Out" and "someone will get in trouble" for doing that. I must pay for the 1st service on my Pilot. I felt totally dumb founded and humiliated. Still don't understand why they would do it for one car and couldn't do it for the other. Even if it is a mistake on their part why wouldn't they stand behind their mistake and honor what was promised to a loyal honda customer of many years. Is this how Honda training their managers? I left the store and didn't get any service done. I will probably continue to lease honda vehicles but one thing for sure; not from this dealer ever again.

minhaj

19 de ene. de 2014

My first honda was a 1998 honda accord v6 and absolutely fell in love with it. Since then me and wife have leased 3 Honda Pilots and a Honda Accord. We like to drive new cars and every few years we upgrade our lease. The latest were a 2013 Honda accord EX and a 2013 Honda pilot touring that we leased on the same day from Balise Honda of West Springfield. 2 weeks ago I took my Honda accord for its first oil change to Balise Honda and the service rep told me that since it was my first service it is free of charge. I was not surprised since every vehicles that we purchased or leased so far (from a different dealership) the first service was always free. I was happy that Honda continues to extend the same services to its loyal customers. However 2 weeks later when I took my other vehicle the Pilot Touring for its first oil change I am told by the service rep that it is not free of charge.The rep told me " I like you, but not enough to pay for your services." Obviously I didn't want to speak to this guy anymore and asked to speak to the then sales person now a manager who sold us those cars. The manager listened to what I had to say and went to speak to the general manager. When he came back he told me that they had never had any program in past 7 years where the first service was free and if I got the service for free on my other car then I got "Lucked Out" and "someone will get in trouble" for doing that. I must pay for the 1st service on my Pilot. I felt totally dumb founded and humiliated. Still don't understand why they would do it for one car and couldn't do it for the other. Even if it is a mistake on their part why wouldn't they stand behind their mistake and honor what was promised to a loyal honda customer of many years. Is this how Honda training their managers? I left the store and didn't get any service done. I will probably continue to lease honda vehicles but one thing for sure; not from this dealer ever again.

Buck Abel

5 de nov. de 2013

I have been working with Lizandra Lozada on an out-of-state purchase of a 2013 Honda Accord which has presented more challenges then we both anticipated. She has gone the extra mile to assist me with questions about the vehcile, she inspected the car as I requested and she assisted me with registration and title issues which included her contacting the North Carolina DMV. Although I have not picked up the car yet I have really been appreciative with the information she provided, her timely responses and her willingness to do what it takes to complete this transaction.

kheebs

4 de nov. de 2013

I have brought a few different vehicles in for service here in the past. I've always had a good experience with them. Employees are friendly, service wait times have never been bad. Overall I would recommend them.

Kheebs

4 de nov. de 2013

I purchased a pre-owned vehicle here and I have brought a number of cars to this dealership's service center in the past few years. The buying process was smooth and I feel the price was fair. Most of my experiences have to do with the service center, which I highly recommend. They have always provided me with great customer service.

Mas1888

26 de sep. de 2013

Had an excellent experience with Steve, the salesmen. Asked us what we were interested in. Showed us multiple cars with different options, finally settled on a 2012 civic. Steve was really there to help us, got us everything we asked for, more on the trade in and a we owe to fix some scratches. I truly believe he didn't see us as a pay check and wanted us to have a positive experience. Now my experience in the finance office was not as good a my experience with Steve. Shane was very rude to us when we declined buying some aftermarket warranty "you can't even afford 15 more dollars a month?". He didn't even bother trying to sell us a honda extended warranty which I was interested in. Be careful with Shane. He seemed like he wanted to hold me up by the ankles and shake the quarters out of my pocket.

Stef&Ben

7 de sep. de 2013

Hello and thank you all for taking the time to help me purchase my 2nd S2000 from you at Balise Honda! I would like to thank Larry Bass the General Manager, Miguel Humphrey in Car Sales , Tony in Parts, and Terrence the Tech. Since the move from the old building the New Balise Honda has improved. It is like night and day I had a few problems years ago and told myself I would find a new Honda dealer and so came Lia double ouch!! So I met a Tech (Terrence) from Balise Honda and told him about my horror story about Balise many years ago and he assured me that the (new to me) Manager Larry Bass would take care of me. As I was running out of Honda places to purchase my vehicles. I decided to go and talk to Larry, I gave him my name and he told me that they told him my story and he would make sure that it would never happen again I was so suprised that after so many years they would take the time and do right by me! He introduced me to Miguel and believe it or not made up for what the Old Balise did to me. I have purchased not one but two S2000 from them and still am happy a half of year later thank you all. PS if you have had bad service just go in and sit down with Larry and I bet he will do everything in his power to make it right. If this is your first time in and your looking for a car just ask for Miguel , if you need Honda parts stop by and say hello to Tony, going in for Tech ask for Terrence trust me you will not go wrong make sure you tell them Stef and Ben sent you!

pam3366

17 de ago. de 2013

My husband and I went to Balise to look at a CRV. We had a very friendly salesperson named John. After deciding to purchase the vehicle we sat down for what seemed like an eternity for the usual back and forth nonsense that goes on at a dealership. We finally came to an agreement and then the paperwork started. We got to Shane who was to take care of the finance. We were paying cash so we figured all would go smoothly.We were told we could take the car that day or when it would be convenient for us.After sitting through all of the paperwork and signing Shane said they were calling the office down the road to locate the title. We finally left with a promise from Shane that he would call in an hour or so. Well we waited and there was no call. I called him back the next morning and he said the title wasn't in the office but the people who traded the car in lived close by and he was contacting them. He would call me back. He did return that call later and said unfortunately the people no longer had the title and he was going to do the paperwork to get a new one it would take up to 2 weeks!!!!! I told him to forget the deal. What dealer puts a car on the lot and goes through all of this paperwork with NO TITLE!!. The car had been there for at least 10 days. Shane tried to call a supervisor but he was busy. He would call me back. I called later and spoke to Mike. Mike didn't know our deal so would have to call me back. This was on Friday morning. He called back on Friday night at 8:45. He couldn't reach his manager and he was going to look at the inventory to see if there was another car. He would call back by 10 on Sat. I called back at 10:30 Sat. and told him I wanted my down payment credited immediately. He said they only do that at the corporate office Mon. through Fri. I would have to wait til Mon. and it might show up on my acct. by Weds. I then spoke to another manager named Charlie. He gave me no help and lied to me saying they had already sent for the title when Shane had told me that they were going to have to now fill out paperwork for the title since they didn't have it on file. The entire experience was a nightmare and I am still waiting for a credit. It is amazing how they can quickly take your money but can't refund it in a timely manner. I wasted my entire Thursday off and had nothing but stress and anxiety since that day. Poorly run dealership from start to finish!!!!

JohnZ2233

8 de ago. de 2013

I would never recommend or do business with this facility or any other in the Balise organization. The current rating for this dealership is actually high, a rating of ZERO is appropriate. The reason for my poor review coincides with poor service and attitudes specifically from the managers. They all sat at a counter or desk and show Zero professionalism from one end to the other. I was at the dealership during a basketball game and all the "managers" that Derek had to deal with we're sitting in front of TVs in the service area. The reason why this bothered me is because I went to grab a drink from the vending machine and I don't think they realized that customers were around but the language arrogance that Larry and Charles parade around with is appalling. After finally working out a "deal" on a new accord I had to come back for some scratches. Mind you this is a new car!. Derek was not in so I had to wait for 45 minutes for a manager to go outside to look at the car, the receptionist was very pleasant and she must have called the desk at least 4 times and you got the feeling that she was getting the run around that they were about to put me on. Larry and Charles went out with myself to look at the scratches. Larry seemed somewhat concerned but Charles was totally down playing it, "this stuff happens alot" I'm like are you kidding me?!! So they put me in a loaner car that took another 40 mins, they had another salesman find a car for me, filthy inside and out no gas, they did put had in it after 20 more minutes. It took 8 days for my car to get touched up. I was furious at the work they did. I went back and forth with Larry's Voicemail and Charles attitude. That I tried getting in touch with a person with the last name Balise after many emails and Voicemails to Mike Balise I finally had enough. I gave the car with 865 miles on it to my son and went to buy a new car from Curry Honda in Chicopee! All I can say is night and day experience. I will never do business with the Balise company again. PS I own a Livery Service and I've since bought 5 new Accord in 2 Months from Curry with another 6 cars in the next 6 months.

kokojess99

29 de jul. de 2013

with a bad experience with curry Honda but the dealers at balise were very good on price and friendliness. I will buy my next car there due to the fact that they were so friendly and even after I bought my car they continue to answer all questions and needs!!

ryanf20

29 de jul. de 2013

Two hours for an oil change? Unless you like wasting your days off take your service business elsewhere. Made the appointment a week prior and still sitting here? What's the point of an appointment?

ddrances

27 de jul. de 2013

I purchased my Honda Civic in 2003 and have always taken my car to Honda in W Spfld for all my service repairs. In 10 years I've never had a bad experience, ok maybe 1 but they made it right without even asking. I think Chris and his team in the service dept are always friendly and treat everyone with respect. I could take my car elsewhere but I know a good thing and will stick with Balise Honda's service dept. Diane Misiaszek

Tateman3

26 de jul. de 2013

I just think that it was not cool that my vehicle needed more parts and repairs when he thought I was going to be paying $779.00 for it. Then when I notified them that I had an a extended warranty, which you think they would have already known seeing how its my delaership I purchased the MV from and have all my service done there. Then maybe they could just do half the work and maybe that would fix the problem. Then the repairs would have to go through Honda Care then it only needed half the work til he could justify the rest by me saying after the work was done that I still had a problem with the car. Of course this means having to inconvience me for another day to get the mv there.

ANGRYCUSTOMER123456

25 de jul. de 2013

I ONLY recommend this dealer if you go in there knowing what you are doing! Don't not go in there not knowing much because they WILL sucker you! Rudy was a very good salesman however when it came down to do "paper work" with SHANE that's when all the lies begun.. He suckered me into buying the Honda Care coverage he told me if I did not buy it there and then that I could not buy it at all which is a lie.. He sold me a plan coverage for $1,500.00 telling me that was the lowest price he can offer me and that there was no way he can work out any deals because then he would be losing out which ended up being another lie..when I came home and did the research the cost of the plan he sold me for $1500.00 is actually $750.00! He DOUBLED the price!! My best advice do not buy any Honda Care coverage throught this dealer unless you've done your research of the real prices first!!

Livingwell

21 de jun. de 2013

This was my 3rd car that i purchased and Im not loyal to any one dealership. I bought my last car at curry, and they are horrible, so i thought I would give Balise Honda a try. I have heard very good things about Balise from people know. I called and spoke to Miguel. We set up an appointment. When i got there he showed me the car and went over everything about it. We negotiated on the price and my trade, which I still dont think I got enough for, but who does? The amount was fair so i said ok. I still wasnt happy about the price of the New car so Miguel went and got the sales manager, and I thought, "Here we go" here come the salesman games. But to my surprise the sales manager was very helpful and very easy going. Both he (Charles) and Miguel made me feel very comfortable and took care of me on the price. I will recommend Balise Honda to all my friends and Family from now on. Ask for Miguel. He's been there 16 years. A real pro.

zuelene

13 de may. de 2013

I had a very positive interaction with the dealership through email, and received a quote. When I went in to buy the car, they didn't have the color I wanted, but said that they could easily arrange for it. We signed a contract and I was to have the car within a few days. So far, so good.Over the next 10 days, however, I received the run around. Each person I talked to claimed that the last person wasn't authorized to say what they said (i.e. they were lower on the hierarchy). This happened four times. It culminated with my arriving to pick up the car only to find that they raised the price. After 30 minutes of wrangling, I remembered that I had signed the contract, signed by someone I had met with on the first day, confirming the price. I retrieved the copy from the pile of papers in front of the salesperson. Once again, he stated that the person who signed it wasn't authorized to confirm the price, even though he had the same job title as the man I was speaking with. When I confronted him, he just shrugged, but would not honor the price agreed to.Basically I was lied to over and over and over. The problem was that at this point, they had the car on the lot and really didn't care whether or not I bought it, since they could easily sell it to someone else, probably for a higher price. I needed the car that week, so I bought it, but felt like I had been violated. I will NEVER buy from Balise again. Ever.

Rick5495

12 de mar. de 2013

Sold me a "Certified" used Accord with 44,000 miles on it. 8000 miles later i brought it in because of a clutch issue and strange engine sounds. Leaking gasket was the culprit of the noise, replaced it next day. Clutch was "considerably" warn out and needed to be replaced. I have been driving standard vehicles since i acquired my license and they had the audacity to blame my driving. They claimed their "certification" process is flawless, but after taking my car to another garage to have their work on my gasket checked out the mechanic told me that the gasket was installed wrong! Any credibility these people have for service is now out the window. They want to charge me for a clutch that was already worn out when i bought it, but claim that they certified it and there's no way theyre at fault.Stay away from this dealership, go to another Honda dealer.

James Smith

29 de nov. de 2012

in the last 2 years I have purchased 3 cars, I must say, I am very impressed. Balise and Honda has always gone above and beyond my expectations I look forward to purchasing my next car from Balise Honda, and I would highly recommend you visiting Balise to purchase your next vehicle new or used. from the receptionist to the sales manager are very accommodating.

sophia

4 de jul. de 2012

Good dealer. Lizandra Lozada gave me a lot of valuable information .

T-Dubs

11 de may. de 2012

I bought my used Subaru Outback through this dealership in Aug 11. They had agreed to go pick it up from a sister store in RI. I was told if they were to go get it that I was expected to buy it, whatever. Once it was at the dealership I was told that everyone was too busy to set me up on a test drive but I could drive it around the lot to see what it was like. At this point my spidey sense was telling me to run but I liked the car so I stayed. I was then told by the salesman that I was expected to pay full asking price because they went and got it for me. I told him that was not going to happen. The day that I was supposed to take delivery of the car I saw it in a parking lot of a Costco in CT. The salesman decided to take it for a ride and run some errands, wicked cool. I went to go take delivery later that night and I was then told it wan't ready because the insurance company wasn't insuring cars that day. That was a lie because I had already transfered the insurance myself. It took two extra days to take delivery for various reasons. The car had to be sent back to the service dept a few times for recurring problems.I finally gave up bring it back and chose to deal with the problems. I began to notice that all four tires would go flat every few weeks and brought that to the attention of the management. After some back and forth discussion, he told me he would replace two tires and not four even thought the manual clearly states that all four need to be changed because its AWD and damage to the transfer case can occur if four arent replaced. While this was happening the radio lighting stopped working. He told me I bought a used car and should expect these things to happen. NICE. After writting to Mike Balise, Larry offered to trade my car in and make things right. I bought the car for 11,800 and he offered me 5,000 in trade, Really? His reasoning is that is was a subaru on a honda lot and he had no interest in it. I will never step foot in the honda dealership again. I got screwed at Balise Honda. My air compressor gets a workout keeping the tires inflated.

accessmotors

31 de oct. de 2011

I bought a 2007 Tahoe from these guys, and sent it straight oversees to a friend. After reaching there, I found out that it had a deployed airbag and it had been to an accident. I have never been told that by the sales person I worked with. I would not recommend this dealership to anyone. My Tahoe turned out to be rusty, and in a bad shape. I did not see the car as I based my purchase on the good ratings and on the salesperson's description of the vehicle. All I can say, BE CARFUL when dealing with them. Good luck in your purchase somewhere else.

allieorocks

20 de jun. de 2011

I worked with Kim Morris for the second time, and she gave me a great deal. I traded in my 2006 Honda Pilot for a 2008 Honda Accord. Kim worked quickly and effectively, and did a lot of work without me needing to be there. I spoke with her over the phone in the morning, and she had me come in later in the day to drive away in my new car. It was a wonderful experience. The price was right, the service was excellent, and the deal was unbeatable. I couldn't be happier with Kim or Balise. Go there- you won't be disappointed.

NatSev

7 de feb. de 2011

The dealership went beyond my expectations. They made me feel very comfortable about everything that I needed to get done to my car. My car needed a lot of work done which I was well aware of before (oil, fluids, had some leak, filters, timing belt, rear brakes were squeaking etc..) and Kent (service consultant) explained everything and was very friendly, informative and patient with me. I explained to him that I was not going to be able to afford all of the work my car needed to get done but that I had to make this long trip in the next couple of days and had to get my car in good enough shape to be safe. I needed his advise. No problem. He went to talk to the technician that was looking at my car, crunch some numbers up and he took care of me. I felt he cared for my well being and was very informative about the most important things to get done. The dealership also arranged for me to get a rental car while my car was in the shop so I was never left without transportation to go to work and school. My car was done in no time! I went on my trip and did not have any problems, I felt very safe. I also notice my car ran so much smoother. Also the dealership gives you this Know you Vehicle manual that help you understand your car's health. It is a such a great little manual! I like to take care of my car and to keep track of any work i get done and this makes it so much easier for me. I feel I know my car so much more now. It is such an excellent idea! We are in a world where people are well informed of anything due to the internet. Information is easily accessible and Balise Honda is very much aware of that! I can trust this dealership for any future service. Over all great experience with this dealership.

maxx024

26 de ene. de 2011

Better than what I ever expected from a dealership. great service, prompt, polite, courteous, reasonably priced. What else can you expect from a reputable dealership. There was no pressure and no annoying phone calls to see if i have made my decision.

frankd19

24 de ene. de 2011

I have had the opportunity to lease my last 3 Hondas with Balise Honda. The sales rep, Rich Ethier, was extremely helpful and provided us with options. The finance manager was very helpful. We get our service done there as well and have received exceptional service each time. I would recommend Balise Honda.

candicesomar

24 de ene. de 2011

Rudy made sure I walked out of the dealership happy. He gave me diffrent options to choose from. He answer all my questions and concerns. He was very friendly and easy to talk to. I am very happy with my new car. The customer service at Baslise is great, my car was ready the same day, the people are friendly and my expierence was pleasent. I've done business with other car dealership but Balise has been the only company that I keep coming back to.

DIANE STEELEY

22 de ene. de 2011

PETER WAS VERY FRIENDLY And made the buying process very easy. the car was clean and ready when promised with no problem. all the financing and registering of the car was taken care of for me. i would definetely recommend balise and peter to anyone interested in a new or used vehicle.

sftiasrh

22 de ene. de 2011

My lease was ending and usually I just turn them in. Rich (my salesperson) found that my lease actually had equity and in turn was able to lower the cost of my new Pilot. I new I wanted a Pilot and was planning on getting one anyway, Rich made it easier than I thought it would be and saved me money. I also liked the option to roll the regular maintenance of the vehicle into the lease. I will pay nothing out of pocket other than monthly payment for three years. This makes my lease experience even better.See you in three years Balise,...

dmcaron

22 de ene. de 2011

The experience was the best from start to finish. Squire helped us thru all aspects of the lease as well as the trade in. All employees we delt with were helpful. This isn't the first or will it be the last vehicle I purchase from Balise. Never having owned a Honda...I love my Ridgeline so far. I have had no problems with my new vehicle. NOT ONE !!

mikemayjk

21 de ene. de 2011

Our experience was great. Squire is a very helpful and friendly salesman. There was no pressure to buy but plenty of customer service. The price was the best around with an incentive offered. They found the CRV in the color we wanted. We would recommend this dealership.

allieorocks

21 de ene. de 2011

Kim was probably the best car salesperson I've ever met. She was friendly, not pushy, honest, worked with the price we gave her, and found us exactly what we wanted. I expected to have a hassle for a used car sale, and was blown away by what I got. My standards were set very high. I wanted an certified used SUV with a sunroof, fairly low miles, for around $400 a month. I got a 2006 Honda Pilot EX, with a leather interior, loaded, sunroof, 6-disc changer, XM-ready, 4x4, certified, $405 a month, and from the nicest salesperson I've ever met. She got me into that car the same day, and I drove off the lot that night in my new(to me) SUV. Balise paid off my truck, too. I really couldn't ask for more as far as service, kindness, and it all truly exceeded my expectations. They set up automatic payments for me. They offered me coffee. They called me two weeks later to check in. It was amazing. I go there for my oil changes, too, and they vacuum my car! I'd recommend Balise Honda to all my friends and family.

mike vitz

21 de ene. de 2011

Visiting three dealerships for our first ever Honda (Honda dealers), and many other brands, Balise was the fairest in price, best showroom and great salesmanship by Squire. From start to finish, the process was "painless" which is a pleasure today.

orenr

21 de ene. de 2011

Kim Morris was the best car salesperson we ever did business with. She made every aspect of buying a car simpler than it would have been without her. She followed through after the sale with a phone call to make sure everything was satisfactory weeks after the purchase. We had her cell phone number and she was readily available for any questions we had both during and after the sale.

nicole.traynor

20 de ene. de 2011

I had been toying around with the idea of buying a car that would last me longer than a couple years, but was very weary of the loan process and was even more worried about being taken advantage off. After touching base with Kim Morris she calmed my nerves and broke everything down for me. She made me feel 100% comfortable and got me an amazing car. I refer anyone who asks me to her and the experience was pretty stellar over all.thanks!

nancym811

20 de ene. de 2011

I went to just look to see if Balise Honda had a Honda Civic SI and to see how much it would be and they had one. I met with Kim Morris and she gave me details on the car. I wasn't going to purchase it but after asking all the questions and help that I received from Kim, I couldn't refuse. They took my trade in for a great price and I was so pleased with her help that I went for it. There was a few things I asked if it could be fixed and she made it happen, so I was even more excited to purchase the car. Kim was very helpful and made it easy for me to have a great experience with my purchase. My son needed a car and she help me with getting his as well. Thank you, Kim.

jourdanna1

20 de ene. de 2011

I have visited other dealerships in the past. However, I must say that Balise Honda West Springfield made me feel very comfortable and right at home. My sales representative Kim Morris was very helpful and knowledgeable about the products. What I appreciate the most is her ongoing support even after my purchase. This is why I believe that this dealership is exemplary and I rated it five in every category. Thank you Kim and Balise Honda.

cleary17

20 de ene. de 2011

Great Salesman! Nice clean dealership! Great Prices, I would definitly recommend Balise Honda to my friends and family. As soon as I stepped onto the lot I was greeted by Nick who helped me every step of the way and made me feel at ease buying a new car. They really make sure you feel comfortable here!

rteel

19 de ene. de 2011

I got a quote from Balise 1st and after checking their price with 4 other dealers Balise turned out to have the best price, net of my trade. Additionally, they were one of only 2 dealers that had the color I preferred in stock. All 4 people I dealt with at the dealership during the sales process provided great customer service.

Danielle Kelly

19 de ene. de 2011

The staff at Balise Honda were very professional, honest, and easy to work with. Beginning with the sales man all the way to the end when I completed my paperwork and received my keys. The entire process was painless and reassuring. I will definitely be returning to Balise Honda for my next purchase, and will recommend this dealership to all of my family/friends who are car shopping!!!!!

KEGoodale

18 de ene. de 2011

I cant say enough for the great experience I had at Balise Honda in West Springfield MA while I purchased my car. I was looking to purchase my very first brand new car..at 62 years of age; this was a very special encounter for me, as I had always purchased used cars in the past. I was looking towards buying a Honda and I went to the Balise Honda in West Springfield MA, as I heard good reports about this particular dealership. I was greeted the minute I walked into the dealership door by Mr. Javadian, a sales consultant, and was treated with dignity and kindness. He listened to the needs I expressed in looking for a car, suggested the Honda CRV and answered every question patiently as I took a road test. I knew that this was just the car for me and I did not feel pressured one bit. I had visited two other dealerships in the area beforehand. On my first visit at another dealership, I waited over 20 minutes to be waited on and on another occasion I even had to ask if anyone was available to help me. They tried to pressure me into settling for a fairly new car that had a lot of miles on it. I was not given the warm welcome that I received at Balise Honda in West Springfield MA. Every consideration was taken at Balise, from the time I talked about prices (which were very reasonable) and to the gentlemen that did the paperwork for the sale, I was treated very nicely. I still receive a warm welcome when I return for my maintenance oil changes and that makes you want to keep coming back. I recommend Balise Honda to anyone who wants to receive outstanding services. Thank you again.

newcivic123

18 de ene. de 2011

I had a great experience at Balise Honda. My salesperson, Arsen, was amazing. He was very attentive and mindful of my automtive needs and provided me with excellent customer service from start to finish. Even when I return for routine maintenance, Arsen makes time to talk to me, offer me coffee and ensures that my experience with my vehicle and Balise, continues to be well above satisfactory. I have recommended Balise Honda (sales and service) and Arsen to several friends and coworkers, and plan to continue.After dealing with several car dealerships throughout the years, I was weary of another salesperson-consumer interaction. My experiences at Balise Honda has renewed my faith in quality customer service that extends beyond driving off the lot.

Cheryl McCarthy

18 de ene. de 2011

I initially went with my daughter to get her 2nd lease with this company and I talked to Arsen about my current vehicle and how I was thinking of replacing it, but I wasn't sure what I could get for a trade-in. They did an analysis and proposal that night and offered me a great trade for the old vehicle and a wonderful deal on leasing a new 2011 Honda CR-V. They explained all my options and had someone go over everything in the vehicle and the manuals. I have been to a few dealers before and this is the best experience I have every had, everyone was very friendly and helpful and they did not try to sell me options I did not want or understand.

crv4wd

18 de ene. de 2011

They were awesome to me and helped me a lot on choosing my new car. And I'm very happy with my CRV - 4WD that I bought last December, 13th 2010.I hope I can have all the good assistance when I need in the future.I love the 4WD.I really appreciated it!

Ditsewang

31 de mar. de 2009

I was always told Honda is a good car besides toyota.But the dealership that you get from makes a big difference Because screwed up my paperwork and the service is horrible.End of the year, I provided with a discount price on the current model since the new models had come. In the process of closing the paperwork they put the original price back. luckily i noticed this as i was signing the agreement. i brought to their attention asap and they took the paperwork and i then signed it. come few months past i realize that they had the retail price on my loan. They denied the offered the discount until i showed the other half of their agreement with their signature. They had to legally give my back the discounted prices of 2000$. What a mess but i got the check!! how many ppl might not have noticed this????Secondly, their service sucked ( excuse my language), they are very careless and left a 14 inc took in my engine by mistake!!! what would have happened if that took jamed the engine as i was driving. They did not claim their mistake but intern offered no apology except from the manager. Many other issue, they replaced my screen on my deck because it was popping out even if the car was new. instead they replaced it with all the dust instead. The glove compartment light was on and they said they corrected that but intern they put a sponge to cover from the light showing outside. meaning that could drain the battery out when car is parked. They were hesitent to provide a rental car even though it was brand new under warrenty. All this and more issue.!!Honda is a good car but service is as important and no body wants someon to screw up paperfull, probably intentially over 2000$.Up to you but this is my honest report.- I reported this to Honda as well. Maybe try Curry Honda!