Paul

16 de jun. de 2014

Chad was patient with us as we were working on a deal that we were happy with. He answered all our questions and concerns in a professional way and we look forward to working with him in the future.

qkempel

11 de jun. de 2014

The environment was very welcoming and non-intimidating. I felt very comfortable without feeling pressured. John Cayo stayed after hours on a Saturday to get another test drive in and he also stayed late with me on the day I got the car to go through the paper work and then sat in the car with me to show me how to use everything. He was also very friendly and informative. I felt free to ask questions and appreciated the staff staying late.

Peter

6 de jun. de 2014

We were in town for the day since we spend summers at our second home when a starter problem developed in our vehicle. It was towed to your dealership and the service department attended to it ASAP....allowing us to return home the same day. the prompt and professional service was very much appreciated.

Jim

5 de jun. de 2014

Chad was the best sales person I have ever gotten to deal with. I will be seeing him in the future for any other vehicle purchases.

Christopher

31 de may. de 2014

Would recommend this place to anyone buying a car or truck. the sales team is the best i have seen in the state. I have bought from other places before but never came back to buy again. this place i will for sure

Leanne

28 de may. de 2014

Very pleasant. Showed us what we were looking for and easy to negotiate and work out a deal for both of us!

Michael

21 de may. de 2014

Rick Wise knows his products and his customers. He does everything he can to help the customers out and to make the buying experience enjoyable.

Mark

14 de may. de 2014

Rick, our salesperson, did a great job explaining the lease and working us through the details. He was also very helpful in explaining all of the new technology on the car.

Wayne

6 de may. de 2014

always willing to work with you and really try to make it a great experience every time you come it

Slava

5 de may. de 2014

I appreciate flexibility and speed of service that was provided to me. Defenetly I'll atop by for my next oil change!

Kevin

3 de may. de 2014

I asked some questions unrelated to the service I was getting and he was very helpful. It was about towing a boat and hooking up a light harness for the trailer.

Wade

2 de may. de 2014

I have worked with jerry Iverson on a business level for many years and have always been pleased. I now for the first time worked with him on a personal level which was beyond my expectations. Jerry went above and beyond with everything I asked for. Everyone involved was more than helpful. Thank you to jerry and the Bergstrom Ford dealership in Neenah.

Sandra

1 de may. de 2014

They took care of me as though I was the only customer in the service center. The service manager made sure that everything was done in a very timely manner. I was only there for a very short time.

Joanne

1 de may. de 2014

I had my oil changed and tires rotated. all the customer service people very friendly and helpful. it was a busy day and my service was completed in a very timely fashion. thank you.

Raymond

29 de abr. de 2014

Oil Change took about an hour and 15 minutes. A bit longer than normal, but also had another individual drive in right ahead of me and he was getting an OC as well. The number pad was loose and I asked them to look at it, when I questioned the Tech said he had not looked at it himself, when he did the unit came off into his hand. He will order part. Obliviously the individual who looked at it did not see what was wrong.

Jennifer

26 de abr. de 2014

Nicole (name? ) and other gentleman that helped were both very friendly. Love that the car wash is included. My son loved the cookies

William

18 de abr. de 2014

I have bought or leased quite a few cars through Bergstrom and Roger - it is always a good experience and he listens to and tries to accommodate my goals - in price and vehicle

Les

17 de abr. de 2014

I was very impressed with the prompt and personal service that Mike and Bergstrom has done for me. this was my second vehicle that I have purchased from Mike at the Neenah Branch. Thank You!

Karla

17 de abr. de 2014

First your staff, taking care of your car needs even when you aren't sure. Love the way they take care of my Mustang!!!!

Keith

16 de abr. de 2014

Salesman was great. All the rest of the staff that I dealt with were very friendly and helpful. Will do business with Bergstrom again. Too bad you don't have a Ford dealership in Green Bay.

Linda

13 de abr. de 2014

Even though it was a busy Friday, Eric managed to get my Saturn serviced. He was cordial, and explained everything in a courteous manner.

Linda

12 de abr. de 2014

very informative sales rep and this made the experience very easy and we didn't go to another dealership to buy our car.

John Brantmeier

11 de abr. de 2014

Roger the general manager and his team always do a first class job of taking care of my needs

Jackie

10 de abr. de 2014

Steve H in your service department always goes above and beyond. I bring my car there knowing he will be taking care of me.

John

8 de abr. de 2014

I just had a flat tire and brought my Ranger in to have a new tire installed. Nicole, at the sevice center, found the exact matching tire and had it installed and my 5,000 mile maintenance check all done within an hour. Excellent service.

Jane

3 de abr. de 2014

I love going there because they are so nice and they make you feel like you are a Queen and that you are the only person in their for service.

Lorelei

2 de abr. de 2014

Personal attention from the sales, service and finance staff. Cleanliness of the dealership. Variety of vehicles available to test drive. No pressure from sales staff.

Troy

1 de abr. de 2014

I recently purchased my second F-150 from this dealership and always go see Chad Nissen to help me out. Everyone is very professional and friendly and it goes without saying that customer service is number one to the entire Bergstrom team. Chad even went out of his way to feed my Monster Energy addiction by going to Festival and buying me one of my favorite drinks out of his own pocket. Chad is not only my sales guy for life, but a good friend of mine. He took the time to get to truly know me over the last 3 years and I will always come to him with my business. Great job. I love my new F150 FX4 Eco Boost. Not to mention the trade value was right where I needed to be and the deal on the new one was awesome to fit my budget. Chad had the truck outside and fully spotless awaiting my arrival to pick it up. We took pictures together with the old and new truck side by side. This was a great experience. I will absolutely be bringing anyone looking for a vehicle to you guys! You ROCK! Carlos is the man!

Austin

30 de mar. de 2014

Everyone was very nice and open to talk. They were very respectful and to help with any problems with my vehicle.

Kathleen

29 de mar. de 2014

I felt I was treated well and in a timely, professional manner. I appreciated the ride to/from. Haven't used the Ford Dealer for service before but definitely will again.

Michael

28 de mar. de 2014

Lee Hemmersbach was a pleasure to work with. Very efficient and timely with his responses in finding me the truck I requested.

Joan

26 de mar. de 2014

The service dept. lady Katie(?) was very helpful in resolving a truly messy situation with my 2009 Ford Escape. I am still surprised that with 62,000 miles so many things were WRONG with my car since I hardly even used it this winter.

Mark

26 de mar. de 2014

I presented an issue to Rick Karcz who immediately went above and beyond. He scheduled a time to personally pick up my vehicle and have the issue diagnosed for repair. Ricks professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Bergstrom Ford Lincoln of the Fox Valley for years to come.

Annmarie

22 de mar. de 2014

My sales person fulfilled every request I made on the car I wanted. I couldn't have asked for more. I am very thankful that they delivered my vehicle to me also. Everyone has been very kind and helpful through the process of this purchase. Thank You Bergstrom Ford!!!!

Frank

19 de mar. de 2014

We went through a rough stretch where I transitioned from a career job making over $100k/yr to a new job which begins some $30k less as a base. During a three month period between those jobs the 'new and improved' method to judge human beings on credit was implemented and my credit score was diminished some 60 points. Despite that, and thanks to Ford Credit, we were able to purchase the car we actually found on the Internet and wanted. Brook was an awesome person to deal with and he should receive commendation. We will refer anyone who is in the market to him. Everyone we worked with was very nice and understanding. My loyalties have always been with Ford, and now they include your dealership. We had purchased 4 other vehicles there in the past between my wife and me - when times were better that included new cars in 2001 and 2003. Thank you all, and a special shout out to Brook one more time!

Judith

18 de mar. de 2014

We have dealt with Rick Wise for the past 4 (Ford) vehicles we have leased and enjoy working with him. He is always available and helpful to us in securing another new vehicle. Lee, the financial person, was very nice to us and treated us kindly.

Darlene

15 de mar. de 2014

When I need a question answered I just ask for Dave L. And he helps me right away or fines out for me

Mark

15 de mar. de 2014

The friendliness of the staff and the quick service. Its always nice to just get in and out with the simple things like an oil change and tire rotation. Great job guys !!!

Elizabeth

13 de mar. de 2014

My salesman, Greg Weber, was professional and helpful and instilled confidence that all details of the sale were being handled in my best interest. His knowlege and experience were evident in how every aspect, from choosing the car through delivery, was handled. Thanks!

Aaron

9 de mar. de 2014

Unlike other dealers that I have worked with, Bergstromauto and their team were very easy to work with and went out of their way to accommodate my special situation.

Elizabeth

4 de mar. de 2014

I was very happy with the quick service I received once the problem was found with my vehicle's tires. I was also given a comparable vehicle as a loaner, which was helpful.

Shane

4 de mar. de 2014

Every Bergstrom employee was comforting, professional and treated their customer as a person. I honestly have not been to another dealership like this one. That is why my wife and I have purchased both of our vehicles from this establishment. Tyler Besaw (salesman) really made us feel comfortable over a year ago with this Bergstrom, and we will not go anywhere else. We may possibly try the GMC Bergstrom in Green Bay, as that is where Tyler transfered. However the team at Bergstrom Ford Lincoln of the Fox Valley is by far the BEST Bergstrom that I have ever been too. And I have been to many. Even though I was there for service, the salesmen that I talked to were down to earth, professional, and didn't give you that "salesman" persona most Bergstrom dealerships give you. Truly a WONDERFUL facility.

Carol

26 de feb. de 2014

Every person at Bergstrom dealership was very pleasant and courteous. Waiting area was pleasant and comfortable, enjoyed talking to other customers while wait.

William

22 de feb. de 2014

Great sales guy and the dealership was extremely accommodating of the situation I was dealing with. They helped me select and buy another car while dealing with a repetitive issue with a car I was returning to another dealership.

Adam

20 de feb. de 2014

Everyone at the dealership is very friendly. Great selection of vehicles. Easy to work out a deal with. The gentleman in financing, (I forget his name) is fantastic. By far the quickest and easiest vehicle financing I have done.

Diane

19 de feb. de 2014

Very thorough, wanted to make sure you understood everything about the financial and the car. Greg took the extra step to make sure we were very happy. I would want Greg to take care of any future car needs that we have.

Raymond

18 de feb. de 2014

I liked the fact everyone made sure that I would be taken care of, by way of getting me a ride or letting me use a vehicle, as much as my vehicle got great attention

Donna

14 de feb. de 2014

I got a car wash which really needed it but I didn't know when I could do it without having frozen doors and such. The help with syncing my phone. (I think there is something wrong with the sync in my car because it does not hold it.)

Doug

14 de feb. de 2014

Thru the whole process everyone I dealt with was professional and quick to respond. From the initail email sent via cars.com to the salesmen I dealt with, to your sales manager, to the finance contact, everyone did a great job. Every question I had was promptly answered, any messages I left were promptly returned. And when we had some issues (door locks and dead battery), you checked both things out very promptly.

Patricia

14 de feb. de 2014

Easy to make an appointment for a service issue I was concerned about. Was able to get in right away. Shuttle service driver was prompt, extremely courteous and appreciated

Mary

13 de feb. de 2014

STEVE WAS VERY PERSONABLE. HE REALLY HELPED ME TO UNDERSTAND WHAT WAS WRONG WITH MY CAR TO THE BEST OF HIS KNOWLEDGE,AND I VALUE THAT KIND OF SERVICE. ALSO WHEN I CALLED I WAS ALWAYS GREATED NICELY AND TRANSFERED TO THE DEPT I NEEDED QUICKLY.

Dennis

12 de feb. de 2014

Every one is always so curteous and service is great. I have been coming for all my work on truck since 2000 and i will continue to have my truck serviced there.

John

10 de feb. de 2014

Very good customer service. Really like the indoor drive-thru service and someone is always there ready to help you. Even though they appeared to be busy, work was done on-time if not earlier.

Jonathan

10 de feb. de 2014

Chad, my sales associate, handled my purchase with the utmost care and professionalism. I also got to meet Rick- the Sales Manager and the financing dept handled the transaction with respect and tact. A wonderful experience overall, including the maintenance techs while I cleaned out my old vehicle for auction.

Mary

10 de feb. de 2014

The service was immediate and friendly. They told me it would be a wait of about an hour but it was only 45 minutes.

Timothy

9 de feb. de 2014

I brought my 2012 ford Escape in for a tire rotation. I was greeted immediately, by John. Shortly after that, Nicole Bricco gave me an update on the work being done. What a great team !!! A very, very good experience. Tim S

Sylvia

9 de feb. de 2014

I like to have my car serviced at Bergstrom because I know the service people are going to fix the problem right the first time.

James

7 de feb. de 2014

Our Ford agent, Greg Weber was an extremely friendly, patient and helpful person to work with on the purchase of our new car. His personality is what made our experience totally enjoyable and we appreciate that so much!

Mark

5 de feb. de 2014

I have used Bergstrom For my last 3 Auto Purchases. Your staff is knowledgeable on the vehicles, your show room is very functional and modern, and your service staff are excellent.

Paul

30 de ene. de 2014

Called because my truck was running terribly. The Service Writer said they could fit me in the following day BUT quickly called me back to say I could be fit in same day. Worked out well as I could get the truck there during my lunch break. One of your Sales staff (JJ) saw me in the waiting area, chatted and indicated that if I needed to get back to work, etc. he'd make sure I was taken care of. Truck was repaired for it's rough-running and indication made of possible upcoming repairs.Overall good experience.

Leonard

23 de ene. de 2014

We had to have some service done on our vehicle. We live in Shawano. It was especially nice for Rick Karcz to pick our car up at our home in the AM and return a clean serviced car to us in the PM. It saved us a lot of time and mileage.

Craig

23 de ene. de 2014

Nicole was very professional and pleasant to communicate with. She and people like Mr Hidalgo are the reasons why my wife and I continue to buy our cars from Bergstrom and have them serviced, no-where else.

Timothy

22 de ene. de 2014

I enjoy the professional atmosphere and the great customer service that Nicole Bricco provides. Mitch Gueller always is on top of new Ford product information. What a great team!!

Chet

21 de ene. de 2014

Greg provided a quick, knowledgeable and professional sales experience. He kept me informed of my new vehicle status and assisted in the Ford Credit process. The transaction was actually enjoyable.

Lori

19 de ene. de 2014

Greeted by name as I walked in. Shuttle service to get me to work on time and back to Neenah. Really enjoyed Mr. Roou on the way home. John caught a mistake on the bill and corrected it - in my favor. Car washed, warm and waiting in the garage out of the snow. Doesn't get much better. I told all my friends on Facebook. Have been in with tires 3x in the past 4 weeks. The time it takes is a pain, the extra 20 miles from work (I live in Green Bay) annoying, but so worth it for the service I get.

Kyle

12 de ene. de 2014

This is was my first time at Bergstrom after being disappointed by the other dealership in town. I was talking with a service technician within 30 seconds of my arrival. They were friendly and knowledgeable. I asked about a car wash in the area upon completion of my oil change and my technician promptly offered one. Waiting area is excellent. Wait time was short, my truck was being serviced within a very short time after my arrival.

William

11 de ene. de 2014

I bought four Lincoln Navigators 2005 ,2007,2010, and 2013 and a brand new 2005 thunder bird. this is the first time that I found out by reading the brochure for this car that I was to get free oil changes and tire rotation. No body ever told me this at V&H or here I had to ask about it . This has cost me about $1000.00 dollars a year extra.

Steve

11 de ene. de 2014

I frequently arrive without an appointment and I am always able to get my car serviced. Yesterday, I was able to get new tires installed not knowing I needed them until the tread depth was measured and found to be 4/32". Steve and John always do a great job!

Chet

7 de ene. de 2014

Bergstrom Ford service personnel were knowledgeable, very helpful and provided expert service. Work was completed correctly in with all due haste which allowed me to continue my travels!

James

6 de ene. de 2014

Friendly, helpful, convenient. I recently received a mailer from Ford asking me to purchase an extended warranty program. I thought I already had that on my car and the folks who were on hand Saturday investigated and found that I have one through 2016.

Sherry

1 de ene. de 2014

I had a bad experience with the Bergstrom Ford dealership in Oshkosh so I went to the Neenah dealership and they went above and beyond to make my experience better. Cant say enough on how they make a person feel, doing and saying what ever it takes to turn all the bad things around to positive things. I for sure will continue to take my car to Neenah for any kind of service that I will need from and oil change to warranty work. Very pleased with my visit to the Neenah location. I now know that I will never have to go back to the Oshkosh location and the Neenah location will take care of everything for me. I'm a very happy Bergstrom customer again.

Robert

30 de dic. de 2013

Bergstrom Ford is clearly customer focused and operates the way all businesses ought to operate. The service, both technical and customer, is of the highest quality and effectiveness. Excellent customer service is a priority for Bergstrom Ford, Neenah. Most impressive indeed.

Timothy

30 de dic. de 2013

The young man serviced my request at his service station. Never had to go back in to the service area. Was in and out in less than 30 minutes.

James

28 de dic. de 2013

The facility is always well maintained and the staff is pleasant to talk too. I have recently started to work with one of the sale folks about possible purchase of the Flex and he has been very helpful.

Mary

24 de dic. de 2013

I am very satisfied with having my car maintenance done at Bergstoms'. They always say how long it will take and they are for sure right 99% of the time. If there is a problem they always let me know.

Mike

20 de dic. de 2013

I like the whole experience. Being able to drive in to a warm service area, the work is done well and on time, nice waiting area to read, and the vehicle is washed.

Joanne

12 de dic. de 2013

John is always friendly and answers all questions I have and gets me price quotes on services whenever i ask. then he will explain the service he is quoting for me. Mitch always says hello when i see him and stop to chat a moment. everyone else has always been friendly and say hello. very comfortable environment. thank you.

Jack

11 de dic. de 2013

Both Steve and John are exceptional customer service agents. I like Nicole as well - efficienct and friendly. Most recently on this visit Steve ensured that my truck repairs were covered under warrenty service done earlier. I completely trust Bergstrom service and that trust will lead within a year or two of my buying yet another truck from the Bergstrom family (Toyota 4 Runner bought new in 2001 that is still running very well and looks new and my 2003 Ford F150 bought 1 year old from Bergstrom certified used cars which also still looks new). I have been saving for a new Ford F150 for about eight years and look forward to buying it at the Neenah Ford dealership. I don't hardly ever fill these surveys out, but I could not be more pleased with the customer provided by Steve, John, and Nicole.

Brent

5 de dic. de 2013

I liked the fact everything was done for me and I didn't have to worry about anything, right down to my insurance and all the license transfers. You all have done a wonderful job for me. Very professiona, and we did have fun along the way.Thank you for everything. Very good experience.

Keith

4 de dic. de 2013

Ability to call first and explain what I needed with service dept and then to be able to drop off the vehicle and get going quickly with less explaination was we previously discussed what needed to be done.

Bill

27 de nov. de 2013

Pleasant greeting from all employees, prompt and pleasant help in getting service order completed, waiting room comfort and promptness in completed work. A great first-time experience.

Thomas

26 de nov. de 2013

The Bergstrom Neenah Ford service advisor, Nicole Bricco, was very customer-friendly. In addition, maintenance on the Fusion was completed in the time estimated by her.

Hank

24 de nov. de 2013

"Customer Service" is not just a catch phrase Bergstrom Ford it is an obsession! They live and breath it, from the receptionist to service advisor to the general manager.

James

22 de nov. de 2013

Provided us with the information we needed to make a decision to purchase 2 cars. Very helpful, friendly and accommodating made it a smooth transaction and positive experience

Nancy

21 de nov. de 2013

All staff members were extremely friendly and courteous. Chad was extremely knowledgeable and helpful with every question I had. I felt no pressure in having to make my decision.

Jim

21 de nov. de 2013

The issues I brought for service were corrected in a timely and professional manner. Since I live alone, I really like the shuttle service. The driver was friendly and courteous. I like the coffee and cookies when I choose to wait-- nice touch.

Eileen

21 de nov. de 2013

When I called to set up my oil change I received very friendly and helpful service. When I brought my car in, Nicole at the service desk was extremely friendly and helpful also. I was am very happy with the front end service along with the service provided on my car. I will return for further services when necessary. Thank you!

Arhen

19 de nov. de 2013

The staff was very friendly and made my family and I feel welcome on our first steps throught the door. They explained all of our options in detail and also gave us what we needed to purchase a vehicle. It is highly likely we will buy from Bergstrom again.

Shannon

18 de nov. de 2013

I am a receptionist at our Corporate office and when the phones were real busy for me and I couldn't call John Wendt, he went above and beyond and e-mailed me updates instead.

John

18 de nov. de 2013

We had a bad battery in our Ford Taurus that was only a year old. We brought our car in and it was replaced within a 1/2 hour - vs the 2 hours it would have taken the mechanic to run the battery test! And no charge to us at all! That's great customer service! Thank you!

Jason

18 de nov. de 2013

Chad has and continues to be the best sales person I have ever worked with from start to finish on the buying experience and even after the sale. He is why price is not always the most important part of my decision.

Mark

14 de nov. de 2013

The service manager Katie Filed with Zuric for a new wheel and tire. It was installed on my 150 and I was on my way in an hour and a half.Great service!

Paul

12 de nov. de 2013

J.J., our Salesman, did a good job discussing with us our vehicle needs for our daughter. Wasn't pushy, but was friendly, cordial and if he didn't have the answer immediately - he got the answer and got back to us quickly. I know this purchase wasn't very large, so there's probably not much commission in it - but we were treated like we were his best customer. I don't come across that often in the business world. A big thank you!

Dick

10 de nov. de 2013

Very prompt service and very caring shuttle service drivers thanks nickole for the shuttle service picking me up at home to get my vehicle from the dealership I will definately stay a customer of bergstrom neenah ford

James

9 de nov. de 2013

We have had service at this dealership since 08 and have recently purchased a Jeep and a Ford truck. Both service and sales staff are friendly and professional. We will continue to give them our business.

Anthony

9 de nov. de 2013

As usual, the people and the atmosphere I'm the dealership made for a very pleasant experience. The fresh cookies and hot coffee are always a plus when waiting for service to be completed. And the gentleman named John with the bald spot on top of his head is always a hoot to work with!

Keith

7 de nov. de 2013

I like the extra efforts to make the customer feel welcome. Being greeted at the door, coming out with an umbrella in the rain to greet us. It's the little things that really make the difference. This customer care philosophy is promoted from the top down. Roger, Chad, and Lee took time to make sure it was a great experience

Dennis

6 de nov. de 2013

One person point-of-contact. Service advisor took care of everything. I didn't need to talk to anybody but him even though the repairs overlapped into other areas.

Margie

4 de nov. de 2013

Didn't hesitate to help me with washing the inside of my windshield, as I have a health condition that limits my range of motion. So thankful.

Jan

30 de oct. de 2013

Fast Friendly service. Comfortable waiting room with internet connection to keep you woking while waiting. Reduces the hardship of getting service work done. Helps the work/life balance.

Kathy

30 de oct. de 2013

The service is very Quick and efficient. The staff are very friendly, respectful and courteous. Thank you for a great service and overall great experience with short wait times

Nicholas

28 de oct. de 2013

Our sales representative was very helpful and he made sure we had the best vehicle for all of the various tasks that we'll be using this truck for. He answered all of our questions and gave us the attention we required.

Jamie

16 de oct. de 2013

Steve and Dave did a great job with the service and a big THANK YOU to the detail team. Our vehicle looked awesome when we picked it up.

Jennifer

16 de oct. de 2013

I think I honestly will only buy from this location ever again. I was shopping for a new vehicle for several months and HATE most sales reps because of their slimy tactics. Our sales rep was not only knowledgeable with cars but the financing part too. Thank you for making this a great experience and EASY!!!

Lisa

13 de oct. de 2013

I was greeted by one of the mechanics when I drove in. He was very polite. I had my car back sooner than the predicted time. The mechanic also checked a couple of things I asked for. He seemed very knowledgeable.

Ruth

10 de oct. de 2013

I always feel welcomed and respected when I go there for service. My husband taught in the automotive department at FVTC for 35 yrs. I think he would be happy with the job you do. I have recommended youmany times.

Tyler

8 de oct. de 2013

The warm and genuine feeling I got as soon as the doors opened were like no other. Kenn vaulted over to my side to make sure that he would give me his undivided an exclusive attention. His attitude about my simple task was positive and upbeat and gave me a reassuring feeling that everything would be ok when he "Everything will be ok, Tyler"

Steven

8 de oct. de 2013

Great service, from Steve Heinz and Scott did a quick oil change and tire rotate.. Even Car wash was Fast! Kids play room was great for my daughter to play in.

Jim

1 de oct. de 2013

Starting with our salesman JJ everyon made us feel very welcome, respected and that our interests were important to them and that they believe in the Bergstrom culture. Of making sure the customer is completely satisfied.

Stephen

27 de sep. de 2013

Top notch service from Edward Hidalgo. Not everybody can know absolutely everything about any given car. Edward came close, and what he didn't know - he made sure to find out for us. He definitely exceeded our expectations and made sure we had the right information so we could make the best decisions.

Aimee

24 de sep. de 2013

Roger and his team, including Dan K and Steve H, always provide outstanding customer service. I live on the North side of Appleton and pass other dealerships and services garages, including ones owned by Bergstrom. I wouldn't go anywhere other than Bergstrom Ford of Neenah!

Travis

19 de sep. de 2013

Everything went very well, the only thing I didn't agree with was the promotion for a Cabelas gift card. I made an offer and eventually bought a Jeep from your business, but the salesmen came back with a price for 300 more if I wanted the gift card. So I was just wondering if I was actually supposed to pay for the 300 dollar gift card or if it should have been put in with the purchase since I spent enough.

Dave

19 de sep. de 2013

The last time I had my truck in for service, I incorrectly filled out a negative survey because I was unhappy about what was done. Steve in service and the asst. general manager both called me the next morning to make it right. Steve explained to me in detail the steps that were taken and why. I was satisfied with the response and the reasoning. The problem happened again this week and they were able to fix it because of the steps they took the first time.

Steven

19 de sep. de 2013

I needed to get some work done while I waited. I like the work space and the option of a water or soda. Please let my service rep (Steve) know how pleased I am with how he takes care of me.

Abby

16 de sep. de 2013

I love the people that work there. Steve and Roger are always so accommodating and go above and beyond the standard for excellence in customer service. For that, I am beyond grateful and will always come back to do my business with Neenah Bergstrom Ford. They are always so helpful, friendly, professional, and yet, fun to work with. Plus, they get the job done in a timely matter.

Raymond

13 de sep. de 2013

No pressure to get something I didn't want or couldn't afford. Mitch was very pleasant to work with and extremely good at what he does. Very easy experience especially right after having to deal with an accident.

Shane

13 de sep. de 2013

We've worked with Tyler Besaw before, when we purchased a vehicle for my wife. Tyler was honest, professional, down to earth and very prompt. I HATE working with salesman, however Tyler is one salesman that I would love to continue to work with in the future. And other salesman should follow in his footsteps. Tyler is a wonderful person and we had a great experience. This is why I bought another vehicle from him. If you don't want to feel belittled, cheated, and taken advantage of, please call Tyler! And can't say enough good things about our experience.

Dennis

12 de sep. de 2013

This is a very professiional and knowledgable staff. I received very prompt attention, and the service writer listened to my concerns and I felt confident that my problems would be addressed.

Susan

10 de sep. de 2013

Mitch G and Dan K were willing to do whatever to make sure we could take home the Edge. There was an issue when we came to sign the paperwork the next day, but they went way above to make up for that.

Jean

10 de sep. de 2013

I like dealing with Steve Heinz, he is the greatest! He listens and cares about what my concerns are about bringing my car in. He is always friendly and considerate. Steve is one of the reasons I still bring my car to Bergstrom's even though my warranty is done. I feel he is very trustworthy and know that if he recommends something be done to my vehicle, it is something that needs/should be done. He is a huge asset to Bergstrom and I hope he stays for a very long time. I will definitely buy from Bergstrom again if I continue to get the great service I am currently getting. They make you feel special and always make sure you get to work on time.

de ray

27 de ago. de 2013

I recently bought a new Ford from Bergstrom and I am glad I went there. Justin, our salesman was great. He was very honest and straight forward. Other dealers would keep bargaining and I was getting very frustrated with them. I told him what I wanted to spend and he met me with his best price. I Knew he was working for me to get the vehicle that I wanted. The Other dealer I was also talking to kept telling me this was the best they could do and kept lying to me about the best price they could do. Justin didnt feel a salesman when i bougtht the car, He felt like a friend helping another friend get the best available car for the best available price. He is a great asset to you dealership

Gilovebball

14 de ago. de 2013

We ordered a new car and the day before it came in we were in a car accident. Our car was totaled.. Bergstroms did all they could to resolve our issues. We picked up our car within a week. We would recommend this dealership to all.

Tim and Cheryl D

13 de jul. de 2013

Very friendly and knowledgable....very clean building also and everyone was very helpful...

Happy car owner

29 de jun. de 2013

Excellent place to shop & buy. After a call to Greg Weber and less than 1 wk, I drove to the lot and picked up my new car. Love it and the competent, friendly staff.

Janice Hamilton

28 de jun. de 2013

abig thank you to chad and matt and bergstroms for all your help in purchasing my lincoln. the service was outstanding. i love my suv..

Joe

5 de jun. de 2013

I bought the truck new from this dealer and opted for a non-standard tire. Katie and Steve both helped me out and worked with me when this tire I opted for did not stand up. The treated me like a friend and not just a customer. When it's all said and done, I like doing business with friends...

Travis G.

25 de may. de 2013

Mitch was great, real personable and was always available to answer any of my questions. Mitch has helped my father buy his cars for a while now and I am glad to have such a great salesman selling us vehicles.

Lee

24 de may. de 2013

Overall, I had a good experience at this dealership. Everyone I interacted with there was very friendly, and all communications (whether by phone or email) were prompt. However, I felt that I had to watch their numbers closely because a couple of times there were errors. They were always quite willing to correct these mistakes when I pointed them out, but I would have appreciated it they had payed more attention to keeping the numbers consistent in the first place.

Debbie H

17 de may. de 2013

Everybody was very friendly, accommodating and helpful. The salesman, Lee, and the finance department, Carlos, worked very hard to get me the best deal.

Lincoln girl

15 de may. de 2013

I got an appointment quickly. Got ride to work and was picked up promptly. Courteous staff.

Abby N.

11 de may. de 2013

Roger (General Manager) and Carlos (Finance Manager) were beyond outstanding!! We purchased 2 vehicles from them and they worked their tails off to get my husband and I, each, into the vehicles we loved...and into the payment range we needed to be in!! They made me feel like I was just at home:) We purchased from them in the past and we will never go anywhere else in the future! Roger and Carlos are true assets to the Bergstrom and Ford teams!!!

Ryan

31 de ene. de 2013

I was interested in buying a car and the salesman Tyler drove a focus st all the way to Green Bay so I could check it out. I'm still not sure if I'm going to get that or a truck but it was awesome to have a salesman so helpful

Josh and Lisa

30 de may. de 2012

We got really good service when we went to Bergstrom Ford of Neenah. Our salesmen Tyler Besaw talked us through our purchess and made sure we knew exactly what we were getting into. I would recommend this to anyone I know. They let us search and test out many different models before we found the one that we wanted, and were very good through the entire process.

Josokol

29 de may. de 2012

We went to Bergstrom Ford of Neenah to look for a new car. We got great service from the time we walked into the dealership. They were really good with letting us try out many different makes and models. They went through our options very well and we are really happy with our service. I would reccomend this dealership to any of my friends.

muskey1

31 de mar. de 2012

our experienc at berstrom ford in neenah was wonderful. All th staff greeted us and opened doors for us. Your salesman Kenny Schultz went above and beyond to get the truck we were looking for. I would definately recommend going here if you are looking for a great car buying experience. Just ask for Kenny Schultz and you won't be disapointed.