Kevin

28 de abr. de 2016

Stan did an awesome job coordinating all the work (including a third party glass company), and ensuring everything was done right. He's very friendly and attentive. Also liked the Panera bagels in the liunge (nice touch). :)

James

27 de abr. de 2016

Service done timely and the car washed. Also, that there is no charge for the visit enhances the reason to own a BMW.

Danyl

27 de abr. de 2016

Dan is an excellent service rep and he's the reason why I keep coming back to BMW Gallery for service.

Edward

27 de abr. de 2016

Teresa is a terrific service advisor. She should give classes on customer service, so all could learn from her. I'm always satisfied with my experiences at the BMW Gallery.

Elke

27 de abr. de 2016

From the moment I drop off my car is always a great experience. The guys in the service drive are always friendly, professional and thorough in checking in my BMW. My Service Advisor, Stan Sooklal, is the best. He is incredibly knowledgable in his expertise. He is professional, friendly and always follows through and cummicates with me from beginning to end of appointment. Have had other Advisors who are just the same. Always a great comfortable experience.

Mike

26 de abr. de 2016

Peter Mavrogiannis was extremely helpful, friendly and really took the time to explain everything so I completely understood the work that needed to be performed on my car.

Chris

26 de abr. de 2016

great service friendly attitude...GREAT TEAM EFFORT! Will be back when my BMW needs service...ask for STAN THE MAN he is very knowledgeable

Charles

25 de abr. de 2016

Personnel service was courteous, pleasant. Atmosphere for waiting was comfortable and relaxing. Work was done in an acceptable time frame.

Timothy

24 de abr. de 2016

Service advisor was very knowledgable and does a good job explaining what's wrong. The quality of the repairs was and has always been exceptional.

Edward

24 de abr. de 2016

I purchased my car from norwell gallery and always serviced my car there. There was a mix up when I booked this service. I showed up in Norwell and once they figured it out, told me that I was out of luck and needed to rebook. I called Norwood, explained situation and they told me that I could bring it in and they would have loaner for me. The experience in Norwood was completely different than what I was used to from Norwell. Friendly, efficient and well organized - I will be coming to Norwood for now on!

Donna

23 de abr. de 2016

Everyone was very friendly and willing to help. Service was quick and while waiting it was in a nice surrounding. I had a great experience with BMW

Elizabeth

20 de abr. de 2016

Perfect service, on time, polite & professional. Received a new dream loaner as well that was fun to drive. Could not have been a better experience

Joseph

19 de abr. de 2016

Peter, the service adviser, was excellent. The valets on the vehicle return crew were also great in helping me synch a new smart phone to my X-5.

Mark

19 de abr. de 2016

i appreciate the ease with which I was able to make my service appointment. The service was quick and efficient. Everything was explained to me in advance and there are no surprises.

David

16 de abr. de 2016

Rob Picerno was great. He made our buying experience very quick and easy. Finance was also very efficient and quick. Dustin did a great job explaining the tech aspects of the vehicles.

Frantz

9 de abr. de 2016

My experience has been and always great. Teresa Mullen provides unmistakably great details about what services that need to be performed on the my vehicle.

Cheryl

7 de abr. de 2016

Professionalism courteous. Your comfort and ease of getting repairs done is of the utmost importance with this dealership .I appreciate Dan Macdonald and the service he afforded me. The staff is outstanding.

Anne

7 de abr. de 2016

I liked how I was treated. I was informed about what my service would be that day. People were very professional and friendly. My car was ready in a timely manner. It was cleaned and I was very satisfied with the work.

Irina

5 de abr. de 2016

Very fast and efficient service thanks to the arrangements by the service advisor Dan Drinkwater. Cozy and comfortable waiting area.Thank you, again!

Virginia

4 de abr. de 2016

Ability to drive a loaner car during the time my car was being attended to. Time efficiency of drop/off/repair. BMW staff were friendly, knowledgeable and courteous. Car was ready at time requested.

Barbara

4 de abr. de 2016

Our Service Advisor, Teresa Mullen continues to exceed our expectations at every turn. We sincerely appreciate her commitment to providing the very best assistance regardless of the circumstances.

Leslie

3 de abr. de 2016

I really liked our client advisor, Eric Millar. Very professional, knowledgeable, extremely polite. All the people we dealt with at the dealership were so helpful and nice.

Ernest

3 de abr. de 2016

The service and facilities are always excellent. From the time I drive into the garage and am met by staff who inspect my car and start the paperwork, to Teresa Mullen, who is always on top of what needs to be done and keeps me informed, to the skilled service technicians who perform the work, all the way to the delivery of my car, washed and ready to go, the overall experience is very much appreciated.

Mary

31 de mar. de 2016

Experience buying the car was great. I was able to discuss pricing before I came in which is my preference. Salesperson, Mario, was very amicable and helpful. We made a deal quickly. Picking up the car and the walkthrough was also really a great experience. It is a very nice dealership. All staff friendly and welcoming and facility is clean and impressive.

John

29 de mar. de 2016

Very professional. Delivered quickly. Work done well. Quiet waiting area upstairs. The latter is very important because I was able to work quietly while waiting.

Shirley

28 de mar. de 2016

My service guy Dan Mcdonald makes all the differnce in the world. He always makes sure that he explains all the sevices that will be done and always takes the time to ask what my driving experience with my car has been and readily answers all my questions and concerns.

Dick

28 de mar. de 2016

My battery was dead and Dan MacDonald got me a appointment the same day. Only issue was the oil was still low when I left

Terrance

27 de mar. de 2016

I entered the dealership "considering" a certified use car. I was able to drive many cars before my purchase with no pressure to quickly select one. Everyone at Norwood BMW Gallery treated me with professionalism and consideration. RJ Raposa (Client Advisor) and Steve Stein (General Manager and "Chief of Negotiations) were exemplary. It was an excellent BMW dealership customer experience. I ended up feeling like I was purchasing a car from people I could trust and actually wouldn't mind having as friends. My final purchase was a new 435 exactly the way I wanted it (color, options, price, etc.). The decision from used to new (at considerably more money) was all mine and I never felt any uncomfortable pressure from anyone in the dealership. Make no mistake, the people I worked with are in the business to sell cars but they seem to understand how to make that process comfortable and "civilized". The delivery of the car and the instruction I received from the BMW "Genius" have actually put me in a position that I know how to operate all the options. This purchase was a 5 star experience for me

John

27 de mar. de 2016

The salesman Eric Millar was extremely knowledgable about even the most minute detail of the car. He posses a confident personable and helpful approach which made me want to buy a car. I think it would be impossible to find a better salesman than Eric.

mattliptak

25 de mar. de 2016

This review is for the service department only since I did not buy my car there. Very smooth process, helpful and accommodating staff and they walked me through all of the components of my warranty and even pulled up info about my BMW. Nice waiting area lounge with free bagels, coffee, juice etc. Very nice parts/store with all sorts of neat BMW gadgets. I can honestly say it was a pleasurable experience and I came away from it feeling good. I would definitely recommend the dealership and I would return here for service and possibly sales down the road.

Sam

25 de mar. de 2016

Dan Mcdonald goes above and beyond to make sure im happy with the service bmw galleries of westwood norwood provide.His attention to detail stands above your competitors

Jesse

24 de mar. de 2016

Awesome service. Friendly, knowledgeable staff. Got me in and out with a loaner vehicle, putting a high value on my time.

Seth

23 de mar. de 2016

We were treated very well. We had minimal wait time and left in a loaner for the time our car was in the shop. When a mistake was made and our car wasn't ready yet, the service manager upgraded our loaner and we got to enjoy a great car for a few days. We trust all the work done by your service department.

Brenda

19 de mar. de 2016

Teresa Mullen is a rock star! I can TRUST her. She kept me informed. Walked me through every issue, and took every time to make sure it was corrected to my satisfaction.

Giovani

18 de mar. de 2016

My lease was up on my 2013 BMW 535. I was looking to lease another BMW or maybe an Audi. I went to the BMW Gallery Of Norwood and met my client advisor Daphne. The deal was sealed. She was the best! Her customer service was unparalleled. I have purchased many vehicles for both my business and personal use, and this was the best experience I have had in 20 years.

Daniel

18 de mar. de 2016

Stan is an excellent service coordinator and took care of all of my needs...in fact he went above and beyond to make sure the car was safe. He also helped me with a brake problem.

Louis

17 de mar. de 2016

Everything was very well coordinated. Immediately greeted upon arrival at the service area. At that point the keys were handed over & initial paperwork was complete in a couple of minutes. At the meeting with the service advisor, all service to be performed on the vehicle was discussed & explained in detail with time allotted to ask any questions. Upon leaving the service advisor's desk area, the loaner car was ready & waiting for the trip home with little to no down time. Very well organized operation.

Ash

16 de mar. de 2016

I like the quick intake and working with Dan. He is reliable at getting things done when he says he will and is great about keeping me informed. Best service advisor I've worked with across 3 Boston BMW dealers

Leigh

16 de mar. de 2016

Quick and efficient service. Customer area was comfortable and well stocked. Progress reports on a regular basis, I never felt that I was forgotten.

Peter

15 de mar. de 2016

Everyone was prepared when I walked in and they called promptly to let me know when I could pick the car up.

Marwan Arabi

14 de mar. de 2016

This is the best dealership i worked with ever, they are a great people and very helpful.

Emira

14 de mar. de 2016

Stan S. is one of the best Customer Advisors. It is comforting for customers to see familiar faces who provides exceptional service. He is very attentive, efficient and explains what to expect very well.

Todd

13 de mar. de 2016

i got the appointment on short notice and there was a loaner car available. when drop off car the employees are always nice and know what they are doing. peter was great in keeping me updated on the car. also i like the new text feature that lets you know when car ready.

Anand Rao

11 de mar. de 2016

From the Moment I walked in and was introduced to RJ Raposa (RJ) , the whole process of leasing our new Car was very Smooth. We were able to quickly find what we want and finalize the deal. We dint have to go too much of back and forth, The Facility is very Kid friendly. My Whole family enjoyed this process thoroughly. Brendan , the BMW Genius spent a lot of time going over the car in full detail. The Delivery was also an awesome experience. Thanks RJ and BMW Gallery !

David

11 de mar. de 2016

I have sat down with countless people in finance after I have bought a new BMW from you guys....I am definitely in the double digits now. Moe was the nicest, most qualified, excellent finance people I have ever sat down with by a factor of 10.

Mark1

11 de mar. de 2016

Great sales person it was a good experience the sales person explained my options. She gave me a test drive. She explained all of the features

Robert

10 de mar. de 2016

Everyone at the dealership with whom I met or worked made my buying and financing experience a pleasure. Beginning with the Receptionist up through my making financial arrangements with Jeff, all were competent, professional and very helpful. Mario, in particular, made this purchase the easiest and most comfortable of any I have ever made, and there have been many. He was always polite, attentive, personable and generous with his time as we worked together to configure a car with which I am now absolutely thrilled. He is an asset to your dealership.

Justin

9 de mar. de 2016

Dan Drinkwater is the best. He is there to greet you by name when you arrive and takes care of everything. He even goes above and beyond whenever he can. Great guy.

George

8 de mar. de 2016

Our sales person , Ian Cunningham was knowledgeable and very professional . I would return and refer friends to him.

Cirrus Driver

8 de mar. de 2016

I have used BMW Gallery of Norwood for service for years after moving to the neighborhood, but have only just bought a Certified Pre-Owned BMW from them. Their customer service was friendly with no hard sell. Our client advisor Daphne was easy to work with a very thorough making the purchase process a breeze. I would recommend her and BMW Gallery of Norwood and Daphne to anyone looking for a BMW.

Michael

8 de mar. de 2016

I love the service here. It's improved tremendously in the past 7 years I have been a customer. My car is a little lower than most but the shop forman Lewis (sorry didn't catch last name) personally greeted me and explained how they were going to do the oil change on the alignment rack to not damage my car on a lift. The Al Sousa my service advisor and the entire staff worked quickly and informed me every 30 mins about eta. I couldn't be a more happy customer!

Robert

7 de mar. de 2016

I like the professionalism I like the way they keep you updated on your vehicle and doing things and the progress

Curtis

6 de mar. de 2016

it was a smooth process from the moment I was created at drop off till the pick up of my car. I appreciated another service rep checking me in so as to not have me waiting long.

Lorraine

4 de mar. de 2016

Immediate service & attention to get me in and out with a loaner car. Car was finished sooner than expected.

Bradley

4 de mar. de 2016

Seamless from arrival to Depature the entire team was excellent from the guys in the Bay to Stan my advisor.

Dever

4 de mar. de 2016

1)Warm, friendly greeting from an advisor who recognized me, then addressed me by name before receiving any paperwork. 2) The respect for my time. I planned to wait but when they realized that the wait would be longer than anticipated a loaner vehicle was arranged.

Ronald

4 de mar. de 2016

Stan is a consummate professional and always manages to make me feel very important to the dealership. He truly is a significant reason I will continue to look to the Gallery Group for my car needs now and in the future.

Sotha

3 de mar. de 2016

Everyone was very nice and my adviser made sure my service was done exactly on time so I can be on my way !

James

3 de mar. de 2016

Very easy and professional. As first time user of the automated service setup, and online service schedule everything was top notch. Thank you to Stan, service adviser!

Mike

3 de mar. de 2016

I appreciated BMW Gallery's ability to respond immediately to my situation, to wit: a brake situation. The vehicle was brought in at 9:00 AM and ready at 3:15 PM. The employees were very pleasant and helpful throughout.

Sunny

1 de mar. de 2016

I live out of state and this is my first time purchase a car from Massachusetts. I was skeptical at first, but RJ made me feel comfortable from the beginning and throughout the sales process. All of our transactions were handled over the phone and by mails. I never met him and don't know what he looks like, but he came across as very sincere and his words are very honorable. He answered and returned my phone calls very promptly. If there's any problems or concerns, then he would go out of his ways to have it resolved. I would definitely recommend him for your next car if you are in the market even if he works at another dealer.

Hiram

1 de mar. de 2016

The service was above and beyond my expectations...just came in for the state inspection... and it looks like the guys possibly put some electrical grease and screwed in one of my rear bulbs properly, its working now! they topped off the fluids in the car, and cleaned it!! on top of this there were free bagels and coffee... so my wife and I didn't have to run out to Dunkin Donuts immediately after. Don't get me wrong, these are all "little" things that don't cost that much; however, they go a LONG way with your customers! Keep up the good work.

Alexander

1 de mar. de 2016

The advisor named Al was extremely helpful and professional. He kept me updated with the status of the service. After getting my car back from replacing the spark plugs, brakes and rotors I found that it drove just like when I first bought it. And my car is 5 years old now.

Denise

1 de mar. de 2016

It was my first time dealing with Rob Picerno and he was outstanding. Very patient with me and listened to what I was looking for in my vehicle. Dustin was excellent also. As a team they are excellent. Theresa Mullin was also instrumental in aiding in my decision process!

Robert

29 de feb. de 2016

Daphne really went the extra mile to make sure we got the deal we wanted, I would highly recommend her to anyone doing business with BMW Galley of Norwood. Everyone there was courteous and attentive, without being pushy, a great experience overall.

Terry

28 de feb. de 2016

I have always owned and driven high performance cars but looking now for a car between a "sports car" and a 4 door sedan. A 2 door coupe with luxury and performance. Looked at other makes and my experience; Mercedes (presumptuous), Lexus (arrogant), and Audi (no selection). Never owned a BMW. I entered BMW gallery and asked for their brightest young sales person and was introduced to RJ Raposa (I have no idea what RJ is for). This young man is bright, understands his product, is engaging, "LISTENS", and while he follows the rules his BMW training has provided (all the typical sales probes and trial closes) I never felt pressured. Even when introduced to his General Manager Phillip Poinsatte the experience was professional, friendly and comfortable. I drove 2 cars that completely impressed me but were not exactly what I was looking for. Again, no pressure. I have left RJ with the requirements that I am looking for when I purchase another car. I left BMW Gallery knowing that the next car I purchase (as soon as RJ finds it, and I can wait) will 1 be a BMW, 2 be purchased from BMW Gallery in Norwood, and 3 be purchased from RJ Raposa. If you are looking for this type of luxury performance car and don't at least stop and spend an hour at BMW Gallery you are limiting your opportunity to find what you want. You can ask for RJ unless I am in the dealership.

John

28 de feb. de 2016

Peter was very helpful and informative. He explained the work that was being done and set expectations for the repair timeline. The pizza in the showroom was a nice touch too. My kids especially like that.

Gowtham

27 de feb. de 2016

We had wonderful experience buying our car.RJ Raposa gave excellent advice to choose perfect car as per our requirements.

Siraj B

27 de feb. de 2016

I just bought my first BMW and I couldn't be happier! The service throughout the entire car buying experience from start to finish was first class! If you're thinking about making a visit to the BMW Gallery of Norwood, I highly recommend going to RJ Raposa. RJ is super friendly, courteous, and incredibly knowledgable about the BMWs - being a car guy myself, it was refreshing to talk to someone who knew more than just the surface level details and was actually able to speak to the more advanced details, features, and mechanics of the car. I would highly recommend RJ and the BMW Gallery of Norwood to my family and friends, and anyone interested in a BMW!

Cindy

27 de feb. de 2016

Efficient, thorough, and enjoyable from start to finish. Daniel made sure I was able to pick up my son while my car was being worked on and quickly returned my vehicle as promised/scheduled.

Tara

27 de feb. de 2016

Best customer service, friendly, comfortable, and clean. I always feel confident my car is in good hands at Norwood. I've been to other BMW dealers closer to where I live and they can't hold a candle to Norwood.

Dorothy

27 de feb. de 2016

I learned a few things about my BMW X1 SUV and I had my questions answered. Cameron, BMW Genius, is very knowledgable, personable and a good teacher.

Philip

26 de feb. de 2016

BMW Gallery of Norwood saved the day by helping out with an expansion tank leak that had been diagnosed within days after the warranty. The service manager, service adviser, and parts manager all contributed in this effort and made the experience a very pleasurable one. The team made sure the end result was a happy customer. I would definitely recommend this dealership to my friends and continue to bring the family's vehicles here as well for service and vehicle purchases.

Myra

26 de feb. de 2016

Dan MacDonald is professional and courteous in each and every encounter. He takes the time to explain matters, and his experience and tenure make him pretty knowledgeable in his job. He communicates updates in a timely manner, and he doesn't make me feel pressured to act on repair recommendations. He gives sagely advice on prioritizing repairs. I take great comfort in knowing that Dan is on the job!

Eric

24 de feb. de 2016

Able to schedule me for service on short notice, and service was completed on schedule. Service adviser Teresa Mullen was courteous and thorough. Car was delivered clean on the inside also. Thanks.

Elizabeth

24 de feb. de 2016

From the minute I was greeted by the receptionist to dealing with Mario Carosi, (sales) and through the finance meeting with Jeff and right up to the 'genius', Brandon, who showed me all about my new car- the experience was wonderful! No hassles-even sales manager checked in with us! Great and caring staff! Brandon even delivered tires (snow tires that had been on traded-in vehicle) to my home the next day.

Karen

23 de feb. de 2016

Fast, pleasant and efficient! Never a moment of time wasted. This is my second purchase and will buy again from Gallery Group BMW!

Joseph

23 de feb. de 2016

Great on every level , our sales advisor (Rob p)greets us every time we come in for service ....nice touch !!!! Dan in service helped us out this time and like always , was a great experience

Anthony

23 de feb. de 2016

The Robert Picerno experience!!! He's a class act manager who made my car buying expensive a perfect 10!! Robert is not the typical high pressure car salesman! It was like I was doing business with a great friend! The Gallery group should feel lucky to have him on their team!!!

KG From Sharon

21 de feb. de 2016

First time in this dealership in about 20 years. Beautiful facility, great customer service and friendly. Our client adviser was Daphne Sarcia. Daphne was terrific. Asked good questions, really made us feel comfortable. We had our 5 year old daughter with us, not ideal, but Daphne handled it great. Probably more importantly to us, she paid attention to our daughter and showered her with kindness. We haven't bought a BMW yet, but when we do it will be from Daphne. KSG

GeneO

20 de feb. de 2016

We made our first trip to the Gallery and were greeted by RJ Raposa. At the conclusion of our fist visit we had purchased a 528. we were struck by RJ's sincerity. When we picked the car up a couple of days later he went the extra miles in getting everything sorted. He brought a big smile to our 5 year old granddaughter by presetting her with a BMW Teddy Bear! We will recommend the Gallery and RJ.

S Kumar

20 de feb. de 2016

My experience with BMW Gallery and RJ Raposa was exceptional. They gave me one of the most competitive prices for my trade-in in the area and found exactly the new car I was looking for. RJ coordinated multiple test drives for me to help me choose the car I wanted. Once I settled on my selection, the entire transaction was managed in a very professional manner by RJ with quick follow ups and presentation of different options. I also purchased some additional accessories for the new car and RJ was superb in coordinating the installation of these in the following few weeks. Would highly recommend RJ and this dealership for BMW purchases!

Barry

19 de feb. de 2016

Tersa Mullin handled everything with aplomb. BMW Gallery is fortunate to have this efficient, knowledgeable, and well qualified and extremely pleasant employee.

Liezhong H.

18 de feb. de 2016

I just purchased my new 2016 BMW X5 from Olivia Li of BMW Gallery of Norwood. Olivia was extremely attentive to every detail, knowledge, follow-thru, and engagement. Although I had several offers from other dealerships I choose BMW Gallery of Norwood for my final purchase mainly because of level of trust, and commitment Olivia gave to ensure that I purchased exactly what I wanted in an vehicle at a fair price. The second day my friend purchased the same X5 from Olivia with my recommendation. I highly recommend the dealership and Olivia, She also speak Chinese Mandarin. Highly recommend to Chinese people. for any future purchases. BMW Gallery Of Norwood is exceptional, mainly because of dedicated members such as Olivia and their team.

Barry

18 de feb. de 2016

It was a very streamlined, easy experience from the moment entering the dealership to the car delivery process. My salesman Ian was absolutely outstanding and went above and beyond my expectations, both prior to and after delivery. The dealership itself was well maintained. The website was easy to use and showed detailed information versus other dealership websites.

Andy

18 de feb. de 2016

Our sale person Olivia is very nice, thorough and patient. She really takes her time to show us the cars.

John

17 de feb. de 2016

Friendly knowledgeable staff. Rob Picerno is a true professional and very accommodating. The selection of cars was great and the process was smooth.

Clyde

17 de feb. de 2016

Everything about the experience was great. Dan took very good care of my needs. Every one I had contact with was helpful and polite.

Duan

17 de feb. de 2016

Peter Marogiannis did an excellent job to make sure I was taken care of and satisfied. He is the best. The shuttle driver at night shift was great as well. Called me and waited for me even my train was delayed. Very appreciated!

Kerrie

17 de feb. de 2016

It was easy to make an appointment, my issue was diagnosed promptly and everything was finished in a respectable window of time. Service representative (Dan) made me aware that some warranty items needed attention and that was also taken care of. All around, great experience.

Brian

17 de feb. de 2016

My car buying experience was EXCELLENT!!! Dustin was extremely knowledgeable about my new X5 and was able to guide me through the new features that the SAV had to offer. Rob was also a pleasure to work with! I will definitely work with Dustin and Rob again in the future, when it comes time to replace my SAV and/or buying a new car for my wife. Both Dustin and Rob provided outstanding customer service!

Beverly

17 de feb. de 2016

Sales experience was direct and professional All of the staff at every level very polite Front desk receptionist extremely nice Manny impeccable The staff handling the final papers also excellent I apologize I do not recall his name My pick up staff at the genuis appointment Very positive Actually a female and 2 male staff truly made it special Wish I had written names down They truly are great at their jobs

Raymond

17 de feb. de 2016

I was kept informed and everything was repaired as promised.I don't have any suggestions for improvement for the dealership or the repair work. However, I do question BMW engineering and am doubtful I'll purchase another. The fact that a short in the comfort access door handle caused computer warnings for the drivetrain, steering, restraint system, and others is ridiculous. This is not only an issue from expense standpoint, costing more time and money to find the issue, but also from a reliability standpoint. I thought I was unable to drive the vehicle and had to have it towed based on the warming. That was completely missed leading. I could've driven it forever without comfort access on one door handle. I was highly impressed with the engineering of my 2003 540 sport. I don't feel the same about my 2011 550 M sport.

Alex

17 de feb. de 2016

everyone at the dealer is very nice and easy to work with no pressure at all Great place to buy a car

Alan

17 de feb. de 2016

I like the fact that you can drive into the building and from that point on you are taken care of professionally and know your car will be taken care of by trained technicians.

Joseph

17 de feb. de 2016

I am always treated with courtesy and my advisor did a great job communicating with me during the repair process.

John

16 de feb. de 2016

dan macdonald was great he took care of all my bmw*s needs and had me back on the road quickly...thanks again dan

Carmelle

16 de feb. de 2016

service was very good. My adviser was very friendly and I saved money by using my BMW card. The car came out clean and shining and that is a great plus in your company. The wait was comfortable and not long. I enjoyed a bagel and coffee in your waiting area.

Mark

16 de feb. de 2016

My Service Adviser Dan MacDonald does a great job with following up with you on any issue that you may have.

Marni

16 de feb. de 2016

Peter was very responsive and provided updates on the service. He also followed up to ensure my service was satisfactory.

Edward

16 de feb. de 2016

It was a very pleasant experience it was not all combative !their was give and take on both sides our sales Person Ian Cunningham did a good job.

Yolanda

16 de feb. de 2016

very friendly, communication was very good , kept me informed at all times . After taste was good - car was clean :)

Ethan

16 de feb. de 2016

Great response time to my urgent need (engine light came back), scheduling, great loaner (428xi) and pickup. Basically everything went very well. Thanks to Dan Drinkwater who coordinated everything, and Dan MacDonald (manager) for an excellent service!!!

Kinwah

16 de feb. de 2016

Did an oil change and took care most of the problems as I stated when I dropped off the car. Unfortunately, the sunroof creaking couldn't be reproduced and fixed on my 2013 X3.

James

16 de feb. de 2016

This was our 9 th car from the BMW gallery and our sales person Adrian found the perfect car for my wife, that exceeded our expectations. The delivery of the car was on time and they answered all her questions at the time of the delivery. All of our expectations were met. We always recommend our friends who are looking for a BMW to go to the gallery and see Adrian.

Sherif

16 de feb. de 2016

This was my first visit to service as BMW customer. Peter was so professional and friendly. He made me feel welcome and let me know about the refreshments and seating area. He made sure I understood what needed to be done to my car and asked if I needed anything else. I got everything I needed, and he went above and beyond. Peter is a wonderful asset to your service team. I will be sure to see him next time I get service. Makes me feel even better for choosing BMW.

Ellen

16 de feb. de 2016

I had a flat tire & was able to be seen the same day. Dan was courteous and gave updates throut my stay.

Richard

16 de feb. de 2016

I called at 3pm on a Friday and was told they could fit me in at 4pm. WOW!!! Great service! Dan Drinkwater took me right in and explained the repair process and kept me up to date on the length of time for the repair. He reviewed my warranty coverage as well and made a great suggestion with regard to filling my tires with nitrogen to prevent the TPM from reacting with the change of temperatures. This is "THE BEST SERVICE DEPARTMENT"!!

Kristen

16 de feb. de 2016

Everyone at the Gallery is warm and welcoming. There is free wi-fi that I can use while I wait for my car and so it doesn't feel like a burden to be away from my job. There are also complimentary beverages and snacks which is great when you're waiting for awhile. The waiting area is big, clean and open.

Kirby

16 de feb. de 2016

My adviser Teresa Mullen is the BEST!! She makes me look forward to bringing my car in so I can see her and catch up! I also love your loaner car program. It is so fun having a new BMW to drive for a few hours to run errands in. Makes life a little easier too.

Bikram

16 de feb. de 2016

Courteous and knowledgeable professional. It is always consistently the best experience. I recommend them to you all for an exceptional car ownership experience.

Stephanie Roache

13 de feb. de 2016

If it were not for RJ I would have been now driving around in an Audi Q5. I had a deposit on the Q5 because I could not find the BMW that I wanted. RJ spent a week searching for the "right" one and found me the car I now am driving and love! There was a snag in getting the vehicle to the dealership that had nothing to do with RJ and he hung in there like a true professional making sure to keep me informed of what was happening and even came to pick me up on his day off - I live 90 minutes from the dealership and he had to pick me up at 7am. I would highly recommend RJ!

2nd time 7 series buyer

13 de feb. de 2016

RJ Raposa was our salesperson. Affable, and I appreciated that he was an enthusiast. Very solicitous without being smarmy. Made the process go smoothly.

Jkinney

13 de feb. de 2016

We got a 428x coupe shopped around got the best price at Norwood we had RJ Rapossa he was excellent no hi pressure knew everything about the car options etc. The whole transaction was flawless. Every thing they said they would do was done 100%

Natalie

26 de dic. de 2015

Great experience with Ian! He is very accommodating, patient and careful. The whole purchase process is fast, painless. I would definitely recommend Gallery as your go to BMW dealership.

Danny4327

24 de dic. de 2015

I was promptly greeted and shown the vehicle I was looking for. The test drive went great and even decided to purchase the vehicle. Ian was prompt to address any questions or concerns I had.

pft

23 de nov. de 2015

I have been coming to this dealership for several years now, for both sales and service, having purchased a number of vehicles from them. As in the past my most recent experience was excellent. Alex Archer and his team, who I have dealt with for all of my purchases over the years, makes sure its a straightforward and pleasant experience throughout the process.

Jamzach

21 de ago. de 2015

It's always hard going through the process of buying a new car but everyone at Norwood BMW made it as painless as possible. Micheal Yousif was very attentive and a pleasure to deal with through the entire transaction. Both managers (sales and finance) checked in with me a few different times on a different days to make sure everything was going ok. Even sales people walking by would ask if I wanted a water or ice tea as they were walking by. Very well run dealership !! Finished up the process with Tim Hall (BMW Genius) showing every feature my new X5 50i has to offer. He was incredibly informative and made sure I was following him through every step.Great experience through the entire process !! Would recommend Norwood BMW to everyone !

Naomi

20 de ago. de 2015

Thank you Mario Caruso for helping my husband order the best car for me and helping keep it the biggest surprise I ever received! And thank you Tim Hall for showing me things on my BMW that are keeping me safe and providing me more fun than anyone could ever imagine! I was encouraged to stop by or call with any question I have, and I do just that. Tim has not only shown me new things at the dealership but has also made an appointment to stop by our home to answer any questions. But, I must say this car is user friendly, but it's nice to know I have a team behind me! Again thank you so much! Naomi

BMW surprise

19 de ago. de 2015

Mario Caruso helped my husband order the best car for me as a surprise. Owning a BMW is an experience in itself! Tim Hall helped me learn all about the features that keep me safe and showing just how much fun this car can be! I have no problem going to Mario and Tim for any questions I might have, and they let me know that they are there for any help I may need! I feel part of a team!Thanks again!Naomi F

Seeking Z4

18 de jul. de 2015

These people apparently don't know what cars are sold and still for sale. Was contacted by 3 different people at the dealership regarding a car I was interested in. After 2 days of communication and offers, I was told only Bob could negotiate and he'd be back Saturday and at which point he said the car had been sold.

Steve

2 de mar. de 2015

This was, hands down, the absolute best leasing experience I have had so far. Adrian was very pleasant, patient, and honest with me. He put forth an incredible effort to work with me and my budget. It got down to the point where the sales manager came out with the price tag of the car and showed us that he could literally not take any more money off of the payment because they were already losing so that I could have the car I wanted. I will definitely go back to Adrian for my next car. Anyone would be lucky to work with him.

LOLA69

26 de feb. de 2015

Bob Gunnarson is the BEST. He will work hard to get the buyer the EXACT vehicle at the best price.

Author

26 de feb. de 2015

I am on my 4th vehicle from this dealership and all of them have been with Bob. I don't use any other salesman. His experience partnered with his knowledge always amazes me. I look forward to my next deal with him.

cash

27 de ene. de 2015

My salesman Nelson provided excellent customer service, was very professional, and went above and beyond to make sure that I had a pleasant car buying experience. Bob, from client relations made the appointment for me to come in and expedited everything. I didn't waste time and everyone who I encountered from the receptionist to the lot people was friendly. Never felt pressured at any point and negotiating was smooth. The finance manager Jeffrey went over all my options and was very thorough. Tim, the delivery coordinator was the best and my M3 looked pristine. I've purchased vehicles from other dealers and would never consider going back again. However be assured that I'll only be doing business at BMW Gallery Norwood from now on! 5 stars.

Berge24

21 de dic. de 2014

Great dealership. Got quotes from several other dealers and Norwood gave us the best deal on our 2015 X5 Luxury Line. We dealt with Mario and Phil the General Manager. Phil was friendly, helpful and fitted our needs in our vehicle. The facilities are beautiful and there are so many beautiful new BMW's in the showroom. There is also pre owned and new inventory upstairs. I recommend this dealership to anyone looking for a new/used BMW.

KimS

11 de dic. de 2014

I am extremely impressed with the quality of service at this dealership!

Bob K.

23 de oct. de 2014

When I arrived, the 2011 BMW 5 series that I was there to look at had ben sold the previous day. Somewhat disappointed, I was immediately referred to Manny, one of the senior sales persons. Manny took me "under his wing" and showed me their entire used BMW inventory that would suit my needs. I found a 2012 528i with low mileage and certified; just what I was looking for. I was able to work out a suitable price and value for my trade-in. The car was ready at the time I was scheduled to pick it up with all minor issues that I requested resolved . Manny turned what could have been a negative experience into one that was entirely satisfactory. He even came in on his day off to make sure that I was satisfied with everything when I arrived to pick up the car. He also was very informative and instructive regarding the nuances of the car. He took the time to make sure that I was knowledgeable enough to drive out of their dealership with confidence. I've only had the car for 5 days, but so far, I absolutely love it. Thanks, Manny.

protorobinson

16 de jul. de 2014

I live on the Cape, but heard about a great salesperson up at the Norwood BMW when I was at a BBQ over the 4th of July weekend. My friend gave me his card and I called the guy for an appointment. Long story short, it was one of the better calls I've made - Jeff Stanford took all the pain out of the process. He really did a great job. I showed up at the dealership with two of my kids and he settled them both upstairs in their kids area while showing me the car. It was great! Bought us enough time to find the car I was looking for.

Dick B.

16 de jul. de 2014

I drove two hours to get to this dealership because my friend from work told me about his salesperson and the deal he got. I called ahead and made an appointment with Jeff Stanford and my friend wasn't wrong. Jeff did a great job. Found the perfect car, got me a great price, and I drove home four hours later in my new car. Doesn't get better than that. I'll be sending all my friends to Jeff at BMW Gallery of Norwood.

anacleto

11 de jul. de 2014

Car was in for the 30K mile check. When I picked up the car, I noticed that the navigation screen had been scratched at the dealership. Car needs to be sent back to the dealer, which promised to replace the screen.

Mrbeaul

7 de jul. de 2014

This was my best buying experience ever, I even liked the salesman, he was very knowledgeable and helpful. The receiving of the vehicle was great , the spent a lot of time showing me the finer points of the car, and what it could do the whole experience was outstanding

Ed L.

18 de jun. de 2014

Last week I stopped in to look at the new BMW 4 series and met with Jeff Stanford. I didn't know a lot about the car, but Jeff asked some great questions and helped me find the perfect car for me. The whole process was easy from start to finish. I love my BMW and give Jeff 5 stars. He really treats his customers like family.

Simon41170

15 de jun. de 2014

This is the third car I have bought with Adrian. He is always helpful, friendly and very easy to work with. Unlike my experiences with other salesmen at other dealerships/brands, Adrian actually listens to what I am looking for and I feel no pressure. He has never tried to convince me I want a car just because he has it on the lot etc.! I suspect I will go to him again

sdades

12 de jun. de 2014

This is the second car I have bought from Adrian. Three years ago he was the one to go to and he continues to be the one to go to. When I started talking to him about a new car, he was willing to work with me to on the car I wanted at the price I wanted. Adrian continually went out of his way to make the buying experience as easy as possible for me. On price - he worked with me and I ended up with a great deal. No one does it better than Adrian. I will always go to him for my car needs. Thanks Adrian!

Sue M.

11 de jun. de 2014

I came to the BMW Gallery of Norwood thinking about trading in my 2006 Z4 for a BMW I could drive all year round. I loved my Z4, but had to put it in my husband's garage every winter for about 4 months because it was not a winter car. My salesman was Jeff Stanford and he was fantastic. He asked a lot of questions about what kind of car I wanted and he found me the perfect one. He was very knowledgable and wanted to make sure I could drive the car home that day, which I did. My husband was with me and he has been very sick and Jeff couldn't have been more kind and thoughtful in making sure my husband was doing ok. I work during the week and would of had a hard time bringing the new car back to have the extras done that we wanted done and Jeff arranged it so that I could come in on a Saturday and get everything done. I love my new 335 IX and Jeff made everything easy. He has called me several times since buying the car to make sure I was satisfied and loving my new car. Thank you for choosing Jeff to be my salesman. I would definitely do business with him again and I would recommend him to anyone I know looking for a BMW.

james

7 de jun. de 2014

I was looking for a new car to fit all my family and Jason Choquette was very helpful with determining the type of sub I should go with. Thanks for everything Jason.

Patti

3 de jun. de 2014

I recently worked with Thomas Michalopoulos at the BMW dealership in Norwood. He was fantastic! Knowledgeable, helpful and conscientious. He was great at calling me regularly to keep me posted on the status of my new lease. I really appreciated his effort to go the extra mile. Hope to work with him again!

Patti

2 de jun. de 2014

I recently purchased a new BMW. I worked with Thomas Michalopoulos and had a terrific experience! He was knowledgeable, conscientious and very helpful. He made the leasing experience a great one!

Joeconsumer0111

2 de jun. de 2014

This dealer is rude, the final straw was business manager hitting on girlfriend in front of me. You would expect more from a high line dealer.

Twin boys, MA

31 de may. de 2014

My wife and I were looking around at purchasing a used BMW in the near future. We we're meet by Tom Michaelopolis (I think the spelling is wrong) and instantly felt comfortable with him. We were upfront with him from the beginning about not purchasing a car today and he did not make us feel any less important. He was informative, pleasant and professional. In all the years I've been buying cars, Tom has been the best sales person I've ever in countered. Thank you BMW for hiring someone who is not pushy, arrogant and only looking for a sale. When things clear up in our lives we will be back to Tom.

Kuang

28 de may. de 2014

I just purchased a used 2009 BMW 328i convertible and love it. Steven Serpa who helped me through the entire process. He was very attentive to my needs and what I was looking for. I end up with a good trade in value. I point out some scratches and paint chips, Steven was able to get all of them touched up and repaired. The car was delivered on time and was in a perfect showroom presentation when I drove it out of their dealership. This is the 2nd vehicle I purchased from BMW Gallery.

AlinDarabus

7 de may. de 2014

The leased 2014 BMW 535 I - win # WBA5B3C5XED533365 -02/28/2014 , end up to be a lemon car-did not pass emission test , at the dealer service facility , with 420 miles on it . Now this car is listed a used car , with 232 miles on it .Usually , the car odometer goes up , and not down . What that means _ the dealer was changing ( roll back ) the car milage ??? it is an fair practice procedure BMW gallery is doing ???? also they were forcing us to get a new BMW , with less features , but for the same price paid for the first leased BMW - $ 1, 800 .00- difference between the first and second car , and also not allowing us to get an lease agreement . Now , we are paying the lease for the old car , and having and much cheaper car , whit a lot of undisclosed safety issues !!!! Nice job BMW Gallery !!!! The worst of the worst experience I had on my life. We own 2 Audi A 8L . Nissan cars , but never ever had such bad experience !!! The WORST OF THE WORST !!!!!!!

Basketball fanatic

22 de abr. de 2014

Great from the moment I walk in till the moment I walked out. I revived a bottle of water and was showed to the used car section and didn't have too wait long for them to have the car I wanted to test drive available to me. Great people great environment, everyone was professional and had a nice attitude.

isell2eat

31 de mar. de 2014

Teresa Mullen is a true professional. Our X5 was done on time and all work completed with no problems. Teresa made our service visit painless and free of any problems. Thank you Teresa for an excellent service experience!

Michaelri

24 de feb. de 2014

We went to Dealer Rater to find a high rated sales person at BMW Gallery in Norwood, MA. We found Jay Garant,contacted him and he informed me that he had been promoted and is no longer handling direct selling. After explaining to Jay that my wife (and I) do not enjoy the car buying experience he reassured me that he would have someone equally as professional contact me and that he would be in the back ground to ensure a low pressure buying experience. I found Jay to be very professional and pleasant to deal with and would recommend him. Soon after the call with Jay I received a call from Mario Carosi. Mario also reassured me that this would be a low pressure, pleasant experience. I set up an appointment with Mario for the next day and we meet with him. Both my wife and I found Mario to be very pleasant, knowledgeable and we're very happy with the experience. He is great!Here's where it started to go down hill. We are purchasing a new car for my wife and she wanted the new BMW 4 series convertible. Mario took us to look at one in their storage area and he walked us through all the features etc. That car was too high end for our needs so we discussed ordering one. He offered to let us drive a Coupe they had on the lot as it was very close to the one my wife would be ordering and we agreed. Mario brought the car to the front door and my wife sat in the drivers seat and I in the passenger seat. Mario then began to describe the features and while that process was going on a man walking by the front of the car turned and spit on the ground right on front of my wife and I and just kept walking. I asked Mario who that was and he told me it was Tom Murphy, their new car manager. We both said that was disgusting and went on the review of the 4 series. We test drove it and loved it. We returned and configured the car and Mario then took it to Tom Murphy who put a price on our trade that was $2,000.00 under KBB and informed Mario that he will not discount the 4 series convertible period due to this model being brand new. I told Mario had we known that we would have to pay full MSRP we never would have wasted his time. I apologized and he said that he would try to revisit the discount off MSRP the next day. As promised Mario called me the next morning and said that Tom Murphy decided to offer us an $800.00 discount but that's it, no more on the trade-in either.I thanked Mario for his time, great service and handling of our deal but that we would not over pay for a car under any circumstances, we just don't need a BMW that bad. We bought a new 2014 Audi the next day and had an excellent experience.If you are looking to purchase a BMW I would highly recommend Mario Carosi and Jay Garant but just ask if the BMW that you are looking to buy would be discounted before going to far.

Frankie02155

19 de feb. de 2014

I was recently looking for a used car, I was really trying to decide between a new Jeep or a Used BMW 330, Which I really likedI went into BMW of Norwood on three separate occasions, and unfortunately my experience lacked much to be desired.On all Three occasions I was greeted by a very nice young woman at their counter as you first walk in, But after that, I was on my own, not once did any salesman approach me or ask me if I needed assistance.I probably walked around for 2o mins each time, upstairs in their used car department and outside looking at the used cars on the lot.I was so insulted that I finally left, each time without a single person even saying Hello,Maybe I wasn't dressed to their specifications, or maybe they assumed I had no money, I have no idea.I am a professional, I own my own business, I dress accordingly.I did end up buying the new Jeep, and I'm very happy,If this is how BMW treats its customers, or if this is the image they wish to portray, Thank You,I want no part of it.as a side note, I called BMW of North America and told them of my experience, and they told me that each dealership is owned separately and they have no control over how they treat their customers.I can ssure you, that will be the last time I go there.

amybmwx

31 de dic. de 2013

I was there to buy my first bmw I thought buying a luxury car would have been a great experience! The salesman was not friendly and was walking around like he was at the gym. Roger would talk to me about his watch and his vacation and not about the bmw i was buying I didn't feel like i was buying a car never mind a luxury car. Other then price i would not recommend this dealer to anyone I would have paid 1000 to 2000 more for a luxury buying experience.

stevebosox

21 de oct. de 2013

I give this dealer a COMPLETELY SATISFIED rating !!! I would say that if you are looking for a straight - forward and fast and friendly service BMW GALLERY OF NORWOOD is your dealer. After shopping at numerous dealers in the area , I felt right at home when I walked in. I set up an internet appointment with ANNA and she then introduced me to Renzo Otero , Rob Piccerno and Phil Driscoll. The rest , as they say is History. No less than 20 minutes after my Test drive I had agreed to numbers on a 2014 BMW X5. What was so important to me was the UNtypical process. There was zero of the " Let me go talk to my manager , back and fourth business". Simple and Straight Foreward would best describe Renzos' style.I knew what vehicle I wanted, He had it incoming,we agreed on a price and I will be driving it home when it arrives. Doesn't get any easier than that. If You are looking for a BMW and want a no hassle/pain free experience ask for RENZO OTERO - He , along with The BMW Norwood process is the reason I bought the vehicle. Thanks again Renzo Otero , Rob Piccerno and Phil Driscoll. I will see you guys for Service.

cbbarker

9 de oct. de 2013

I had a terrible service experience on my 2011 550 with BMW Gallery Norwood last month (they fixed none of the specific items that I asked them to address). I have called, emailed, done a live web chat, etc. , but no one has ever called me back or followed up. I keep getting email survey requests from BMW Gallery asking how I liked my service, blah blah and I fill them out with candor, but nothing happens. I cannot tell you how frustrating it is and am ready to shift to another dealer. I have always wanted a BMW and love my 2011 550 xDrive (the first BMW I have owned), but the service experience has been terrible compared to my experiences with the other luxury brands I have owned (Cadillac, Lexus and Acura).

timivers

24 de sep. de 2013

POOR CUSTOMER SERVICEI purchase my 3 series from my uncle who had purchased the vehicle new and had all service performed at BMW Gallery of Norwood. I called the dealership to ask for a code to program bluetooth that should have been provided at delivery. After 6 calls to service (during business hours) I was not successful in speaking to anyone. I then explained the problem to the receptionist who again transferred me to voicemail. When I tried to call back the receptionist wouldn't even speak and immediately transferred me to service voicemail. I left a message that was not returned. Two days later, after speaking with BMW Customer Relations I e-mailed the service manager. My e-mail went unanswered. I ended up having to tear my trunk apart in order to get the code they easily could have provided.POOR WORKMANSHIPA recall on the tail lights was performed on my 3 series at BMW Gallery of Norwood. The recall consisted of adding an additional ground wire to prevent arcing and burning of electrical connectors. The ground wire was added but the bulb carrier and electrical connectors were already so badly degraded by the defect that some of the pins are melted to 1/3 of their original size. This was ignored by the dealership, as were the dashboard warning lights that remained on after the recall was performed. EXTREMELY DISSATISFIEDAt this point I wouldn't let them touch my car even if they would return my calls.

Christopher

11 de sep. de 2013

Tookmy car in to get a new water pump, they quoted me one price and said labor was 4 hours, took them only 2 hours to replace but would not come down on labor. Also charge me 135 to look at car when computer told them the issue, they said they would remove this charge but when I went to pay, the charge was still there and they told me they could not remove it, so they are LIARS!! Oil change was quoted as 147.50, but they don't tell you they charge an additional 31 bucks for "environmental disposal", which should be in the quoted price!!!! They are absolutely the biggest scam artists and liars and people need to not use BMW gallery. I want to sue them in court for being liars and scammers. Stay away for this place at all costs!!!!

vtach71

8 de sep. de 2013

I bought my X6 here, serviced it here. They damaged it there. Tried to say they didn't, but, fixed their obvious damage. I went back there, to buy a new 3 series, why I don't know... They quoted me one price. Then didn't honor it the next day, Then they said they would. When I went back, they increased the price by $5000 and stated they didn't know how that price was ever quoted. I walked, only to have the sales person call with a slightly higher then the first quoted price, but they would have to remove the luxury add-ons! ARE YOU KIDDING ME..! Stay away, I've learned my lesson. They say you learn something new everyday, I did! Now I'm passing it onto you. Move on, and don't shop Norwood BMW, or any of the gallery dealerships (I can't imagine they are any different)!

Rob1969

7 de sep. de 2013

I bought my X6 here, serviced it here. They damaged it there. Tried to say they didn't, but, fixed the obvious damage that occurred there. I went back there, to buy a new 3 series, why I don't know... They quoted me one price. When I went back, they increased the price by $5000 and stated they didn't know how that price was ever quoted. I walked, only to have the sales person call with a slightly higher then the first quoted price, but they would have to remove some of the luxury add-ons! ARE YOU KIDDING ME..! Stay away, I've learned my lesson. They say you learn something new everyday, I did! Now I'm passing it onto you. Move on, and don't shop Norwood BMW, or any of the gallery dealerships (I can't imagine they are any different)!

123potato

31 de jul. de 2013

I have been a customer of BMW Gallery in Norwood for years, for their outstanding service department, and for the pleasure of buying cars from Adrian Pirvu in the sales department. Adrian is the lowest pressure, most helpful, most informative, and most accommodating car sales person I have ever worked with. I originally went in about a 12-18 months ago to look at the new 3-series that was redesigned in 2012, and Adrian showed me around the cars and was happy to answer all of my questions as best as he could. I was unsure about the 3-series, because it was longer than I would like. I kept visiting and asking questions though, and Adrian was always happy to help me out. Then the X1 came out, and I was fascinated. Adrian knows that I tend to find out everything possible about a car that I'm interested in, and as he puts it "I sell the car myself". He helped me schedule test drives on all the trims I was interested in, check out trims in inventory so I could experience the options and features in person, and he introduced me to Rob, one of the sales managers, who is also always nice to work with. I had made up my mind: I would get an X1. I also made up my mind about options, and reviewed them thoroughly with Adrian. Adrian and Rob reviewed all of my feature selections to make sure the car had everything I wanted. Adrian ordered the car and kept me informed at every step, and patiently answered all my requests for updates. When the car came, Adrian made time for me to come see it late at night, and I took delivery, well after he was supposed to go home. That, is outstanding service. As for price, Adrian got me a very good deal on the X1. I'm really happy with the price I paid for such a fantastic car, all after such an outstanding car buying experience.

Car buyer

14 de jul. de 2013

I looked at their online inventory and found the car I wanted to look at so I went ahead and scheduled an appointment to test drive the car. Arrived right at the scheduled time only to find no assistance from any of the employees there. Some were busy, some seem to be chatting around but they all walked past me and just looked at me without asking if I needed anything. 15 minutes past and I finally walked up to a car salesmen telling them I had an appointment. He told me to wait in the front and someone will get to me. 10 minutes later...same salesmen finally decided to see what I needed help with. I also overheard one of the salesmen tell a lady that if she doesn't have an appointment, she should probably come back another time after scheduling. Nice one guys, you just lost a sale there. After waiting for 30 minutes, I finally got to test drive the car. I pointed some things out about the car that doesn't seem right and the salesmen just disagreed, "No, I don't know what are you talking about". Then we started to negotiate the price. When asked for me to put in an offer I offered 4k less than the sticker price, which is a good starting point to start negotiating. They just laughed at my face. I also knew more about the car than the salesmen! I corrected him on a few things and he just mumbled under his breath. The salesmen talked to the manager and ended up giving me some change off only. That is like giving away a penny to a homeless person...why even bother. After some going back and forth, he brought out the Sales Manager (who was very nice) to talk to me. Ultimately, we could not agree on a price and I walked away so back to the search.

crisbren

27 de jun. de 2013

I just recently purchased a previously used BMW 128I convertible and it was a very relaxed and pleasant experience from start to finish. Jay Garant greeted us with a big warm smile and made this an exciting and awesome experience, which car buying should be for all. Right? He personally oversaw body work that needed to be done to this vehicle and kept us informed daily of the progress. When we picked up the car it looked as though it had just rolled off the production line thanks to Jay's meticulous eye and for conveying our wants and needs to the body shop. Jay is a good communicator and went out of his way to accommodate our needs and wants. For a pleasant car buying experience at Gallery BMW please contact Jay Garant.

Drakesm

4 de jun. de 2013

Jay Garrant is not your typical car salesman. He is friendly,helpful, and informative. I started out knowing very little about the x3 and left knowing I couldn't live without one. I have owned the car for a little over three months and I couldn't be happier. I have already recommended this dealership which is not the closest to where I live, and when I get ready to buy another I will go back.

JohnMartins

19 de abr. de 2013

I have spoken to a rep from BMW of Norwood and feel comfortable deleting my prior review...I believe they have now made an adequate attempt to resolve my issue.

Boston CPO buyer

14 de abr. de 2013

after reading experience from Kentucky buyer, I am not sure I would buy a used car from this dealer, particularly given the time frame surrounding the issue and the fact that the issue remains unresolved. I am in the market for a CPO BMW and will likely seek other dealers for a car.

vgrinman

18 de mar. de 2013

For many years Kim Lexner is helping me to service my car. She is extremely friendly person and very knowledgable at the same time.During my last visit she helped to identify a problem that my car (2011 X3) had for quite some time. She facilitated repair and quickly found me a loaner car. I received my car back next day and am enjoying driving since. There is a reason I'm driving 10 miles from Chestnut Hill to BMW Gallery in Norwood for service, having another BMW shop in walking distance from my work place in Boston.I highly recommend Gallery and if you are lucky to have Kim as your adviser, then, I'm sure, that you will never look for any other place to service your BMW.

norasmom

4 de mar. de 2013

Needed 1 tire changed. Was told it would be 1.5 hours to wait. Ended up waiting two hours, despite the fact we had an appointment. This is entirely too long to have waited. I don't expect the speediness of a pit crew, but please, I think for one tire 2 hours is a bit much. The excuse is "we're busy." Guess what, I'm busy too. Next time and next vehicle will be purchased and serviced elsewhere.

pft

1 de feb. de 2013

Its always an exceptional, no-hassle experience at this dealership. I question why I even considered going anywhere else. This is the 3rd car that I purchased from them having purchased 2 pre-owned cars in the past (from Alex Archer) and a new 2013 5 Series yesterday (from Ken Brien). I was offered a deal on a 2013 5 series at another dealer earlier in the week only to be told at the last minute that they don't actually have it and I would have to wait for the car which I thought I would be getting right away. I called Alex to see if they had a similar car and he had Ken Brien call me right back. We selected a car from their inventory in 5 min over the phone and agreed on price for a car that actually has more options - in a preferred color - for the same price as the other dealer. One hour later - after coming in for a test drive - I signed papers and took the car home later that afternoon (prepped, tank full, registered, delivered/ programmed and inspected). Save yourself time and trouble and try this dealer if you want an honest, friendly, no-hassle experience and an exceptional price. Ken Brien is the man to see if you are looking for a new BMW. And having had my other cars serviced there over the past few years I will offer the same recommendation for their exceptional service department.

DinosaurBob

14 de nov. de 2012

Shopped around at several dealers for a new BMW, knew exactly what I wanted for options and price point. Norwood got my business because of the sales associate I interacted with, Jay Garant. I've been buying cars for 20 years, and I've never had a better experience. He was courteous, knowledgeable, punctual, responsive, genuine and transparent. These are qualities you just don't find in car salesmen these days. Jay quickly assessed my needs, test drove a car with me, and configured a built to order car per my specs. Agreeing on a price was also straightforward, and accomplished by email and phone with minimal hassle. Norwood didn't have the absolute best price in the area, but was very close. Another dealer I won't name tried to undercut them at the last moment, but dealing with their salesman was much less pleasant and felt constantly like a hostile negotiation. With Jay, the process felt clean and friendly, with both sides understanding each other's constraints. That professional style has value for me, and earned my business.If you're in the market for a new BMW, I would highly recommend Jay and Norwood BMW for your next purchase or lease. I have no affiliation with them, and am actually a loyal Audi driver. This prejudice made Jay's job with me even harder, and the fact that I closed the deal with him speaks to his professionalism and interpersonal skill.

Pat2568

22 de ago. de 2012

Very professional and a pleasure to deal with. Provided updates as the vehicle was being serviced. Highly recommed this dealership for both sales and service. Very knowledgeable staff all around. Thank you!

BMW330xi

9 de ago. de 2012

I bought my car at this dealership in 2006 and always dealt with Stan or assigned service advisor. 6 years later I still deal with Stan. He is always approachable, sincere, honest and professional. When my car was in warranty and out of warranty Stan always makes sure his customers are satisfied. Stan will take your car for a ride if necessary to ensure he understood the problem. BMW Sudbury is closer to where I live but management at Gallery is far better than Sudbury. People like Stan makes BMW proud in a way that wants you to continue to buy BMW from Gallery Norwood.

bmwe34

31 de jul. de 2012

Went to this dealer for an inspection sticker, should be simple enough right? while waiting I received a phone call advising me that I do not have a front license plate therefore I would fail the inspection. I advised her that the front plate is in the trunk. I did not have the time to install it because the vehicle was just purchased. She then told me that they can not install the plate because it does not have a front bracket. A 2011 5 series does not have a front plate bracket? So bmw manufactured this vehicle with a rear bracket but left out a front one. I think not.. This was a pitty way to extract $65.00 from me. this is what I was told would cost for a new bracket and installation of the bracket. She then told me that i could install it myself. At this point i went outside and noticed that the vehicle does have a front bracket.. wow this amazing. I took the screwdriver that came with the vehicle and installed it in about 2 minutes. She then tells me that they did not notice that the bracket was there. hmmm. At this time I paid for the sticker, went outside and took possession of my vehicle. I noticed that there was bird droppings on the hood and paperwork throne in the front seat. they never bothered to put the paperwork in the envelope and back in the glovebox where they found it. And no courtesy wash or vacuum, last time I was at a BMW dealership and a Nissan , I received a courtesy wash and drove away with no bird droppings. I left this dealership felling like I drive a Hyundai with two hundred thousand miles. I will not be visiting this dealership in the future. Dishonesty does not bode well with me.. I will take my business elsewhere . I guess courtesy does not exist here. O yea the greater was nice .

kalan05

9 de may. de 2012

Every aspect of the dealership was superlative. Working with Joe Shuman, Manny Menasha and Eric Brennan made the sale a wonderful experience. The entire team was professional, knowledgeable and friendly. The showroom is spotless and every attempt is made to insure that the customer is comfortable. When we picked the car up Joe Shuman spent over two hours going over every detail of the car. There is no reason to shop anywhere else!!

123potato

30 de abr. de 2012

Adrian has been my go to guy for BMWs, whether I am looking for used or new. He is patient, relaxed, and courteous. He is also very knowledgeable about the cars. He answers all of my questions and consistently goes above and beyond for me, whether it's finding out some detail or finding the right car for me to test drive or taking the time to scour inventory.The BMW Norwood Gallery is not close by to my home. They are 30-45 minutes from me, and are not the closest dealership, but my experiences there have always been so positive that they are my first choice for checking out which BMW I want to get next.Whenever I hear a friend say he/she is interested in BMWs, I recommend that they see Adrian. I know I'll be buying BMWs from Adrian for a long time.

autos

26 de abr. de 2012

This dealership, for most of this transaction, has demonstrated a pattern of behavior that in my opinion is at best indicative of incompetence and at worst unethical. I live in Kentucky this dealer is located in Boston. I purchased the car and had it shipped to my address after discussing the condition of the car with the dealer via phone. The dealer stated that the car had gone their certified program, but was not a certified car because of its age (7 years old). I set up multiple conference calls with my bank in order to ensure everything was in order with the payment of the car. The following week my bank contacted me to ask if I still needed the auto loan, I arranged the previous week. Turns out the paperwork was not submitted from the dealer. It took several calls to resolve the issue. Shipping of the car did not go much better, with many excuses. The dealer told me the paperwork, to register the car, would be sent with the car. The car arrived with no paperwork and only one key. The car was also damaged during shipping.When the car arrived on the truck the battery was so weak, that it almost did not start the car, to drive it off the trailer. After being on the charger over night the battery was no better. The dealer did pay to have the battery replaced.The dealer could not figure out how to register the car in Kentucky. It took me calling the motor vehicle department to find out the details and then putting the dealer in contact with a representative from the motor vehicle department. Inspection of the car clearly showed that the car had many issues that you would expect a ertified programto have resolved. The brakes had new pads, but the rotors were all worn to the manufactures specified limit for wear. The use of a scanner to read the chassis fault codes through the OBD2 port, revealed 30+ faults. The probabilities are that, many of these faults were generated by the prolonged under voltage condition presented by the weak battery, and cleared. The heating and A/C system in the car did not work. The problem was resolved after finding wires unplugged in the back of the A/C control panel. I contacted the dealer about the car having only one key and they were uninterested in helping me obtain additional keys. So a key cost me $173.00 at my local dealer.The dealer stated that he car had a small ding in the right quarter panel that would be removed before the car shipped. The ding was still there when the car arrived. I asked the dealer about this and was told me the ding was collocated with a brace and could not be removed by paintless dent repair. The Dent Doctor in Louisville easily removed the ding and told me the brace made the removal, less difficult, than if there were no brace. The dealer did reimburse me for this expense.I submitted an estimate to repair the shipping damage. The dealer assured me the damage would be covered, but after stalling and delaying for 49 days the dealer, told me personally incur the expense of having the car repaired before he seeks reimbursement. This is still an open matter.This was the worst experiences I have had conducting business with a dealership. This process should have taken no more than about two weeks to conclude, given the added complexity of shipping the car, but instead is approaching the 3 month mark and still there is an open matter. I have been dealing mostly with the Used Car Manager, but have also been in contact with the General Manager, neither of which is able to or willing to resolve this final issue of repairing the shipping damage.

craigvalk

24 de abr. de 2012

I'd been in the market for a 528i and was interested in a CPO car that BMW Gallery had in stock. I walked in unannounced and was greeted very promptly and introduced to Naeel, who was just great to work with. He was very knowledgeable and patient and we spent a couple of hours test driving and negotiating. At no time did I sense any game playing or anything less than sincere interest in getting a deal done. Naeel was as pleasant a guy to negotiate with as I can recall. I felt I got a very good deal, as I'd spent a couple of months doing research and talking to other BMW owners. When I went to pick up the car, Naeel had addressed some paint chips I'd noted on the car and had these repaired. He also thoroughly explained the car systems and has since then called me to make sure I was happy and everything was as it should be. I am really pleased with the experience here.

oilvax

2 de abr. de 2012

In general my dealings with this dealership over the past six years have been good with the exception of this last time. These are the issues regarding my last visit:1.Representative was in a rush and didnt take down all information related to the appointment.2.The car was brought in at 11:00am with the expectation that it would be done the same day. I make a call at 3:00PM to find out that the car hasnt been looked at and as it turned out the car was not looked at till the next day. 3.I made it clear to the representative that if the car was going to be kept overnight I would need to know before 5:00PM in order to make arrangements to get home. I was called after 5:30pm and notified that the car would be kept overnight. She indicates that she has no one there available to give me a ride home. I hang up on the representative and call back and ask to speak to a manager.4.The manager promises to send a car to pick me up. I wait two hours and NO CAR. I call back and no record of a car being sent. Another manager offers to pick me up himself and I tell him Id rather take the long cab ride home.5.I call the dealer the next morning and the representative is asking me questions that I answered during our initial meeting. The car had actually not been looked at yet.6.I pick up the car after at 4pm and while on the highway heading home my check engine light comes on and the car starts shaking. I call the representative back very upset and she puts me through to her manager who offers to have the car diagnosed for free. I decline the offer. 7.I get home and check under the hood and there are parts that were loose and never clamped in and one piece that couldnt be clamped in because the clamp was broken.8.I know this happened at the dealer because I had been looked under the hood a few days before since I had just gotten an oil leak fixed.At this point I cant say that they caused the check engine light issue but kind of strange that it wasnt picked up during their diagnosis and that it came up right after leaving their facility. It turned out to be a spark plug and an ignition coil that needed replacing.

mzmarinelli

1 de abr. de 2012

We had a very positive experience when buying the car. Tom Rivers, although he clearly wanted to sell the car, he very gently informed me of all the benefits and attributes of the car. I felt no pressure but rather thought the car sold itself. I had driven Volvo's for over 25 years and was very brand loyal. I, in turn, hope and anticipate a long relationship with my BMW and the dealership. I could foresee recommending other family members to Tom Rivers and the dealership.

kbraga

31 de mar. de 2012

I first came to BMW when I still in college and from my first lease to my most recent purchase today (7 years later), Peter Fard has always been my adviser and I would not have it any other way. Not only is he good at his job, he is great. No matter who you are or what you are looking for, Peter always goes above and beyond to get you what you want. I have never left BMW Norwood disappointed in the slightest. It is BMW Norwood's customer service that has fueled my continuous return and they have a lifelong customer because of it.

Belikeme

29 de mar. de 2012

Working with Tom was pleasant. When I first walked into the dealership it was like I wasn't even there. No one bothered to ask if I needed assistance. Then I saw Tom who was on a day off, took the time to answer my questions. It took about 3 weeks to agree on the numbers for the vehicle. I feel like the sales manager was being a little tight. Overall Tom is a good guy

ph0518

28 de mar. de 2012

Tom was a wonderful to work with. He was knowledgeable, friendly, and very professional. In the future, I'll only do business with BMW Gallery and with Tom! Peter H.Boston, Ma.

hockeygoalie34

27 de mar. de 2012

I WENT TO LOOK FOR A BMW CONVERTIBLE AND AS I WAS LOOKING AROUND I CAME A CROSS TOM AND HE SHOWED EXACTLY WHAT I WAS LOOKING FOR AND IN MY PRICE RANGE.TOM ANSWERED ALL OF MY QUESTIONS THAT I HAD AND HANDLED ALL OF THE PAPER WORK,INFACT I BROUGHT A FRIEND DOWN TO NORWOOD TO LOOK AT A CONVERTIBLE AND INTRODUCED HIM TO TOM AND HE (TOM) HELPED MY FRIEND ALSO PURCHASE A CAR.

a018428

27 de mar. de 2012

Tom was very helpful to my husband and I. We reviewed what we were looking for and he spent a lot of time going over the different car models. He was able to articulate the different features between models and years which helped us quickly narrow down our search. Unfortunately for Tom, we found what we were looking for at a different dealership but hope to do work with him in the future and will absolutely recommend him to family and friends.

maro2666

27 de mar. de 2012

My experience far exceeded my expectations. Great service, great sales advisor, and overall very happy with my purchase. I will highly recommend the dealership and Sales Advisor to anyone I know interested in purchasing a new/used BMW.

Scott Barney

26 de mar. de 2012

Good experience would recommend to others and will most likely return in the future when it time for another BMW. Professional staff, courteous and responsive

Bml2372

26 de mar. de 2012

The service, customer service, overall friendliness and professionalism, is Impeccable. I very please with my experience and would recommend BMW Norwood to my friends. Keep up the outstanding work.

Bicicchi

20 de mar. de 2012

Few words to describe Tom's service: Friendly, Honest, Knowledgeable, in sum, made me fell at home and confident to make the right choice! Congratulations to him!

myactivee

19 de mar. de 2012

Tom Rivers was very, very professional and helpful. This was for an Active E (prototype) lease which I know does not generate much commission, yet Tom was as available and polite as if this was the sale of a $250,000. top of the line model. When this lease is over in 2 years I will be going to Tom first.

BMWdriver1

19 de mar. de 2012

Tom Rivers was very helpful in finding me the right car for my needs. He was very attentive to my phone calls and emails and made sure he answered all of my questions. He was very curteous of my time and made sure I was his number 1 priority. The sales process was smooth. I was most impressed when I received my car and he spent the time with me to review the car and its equipment. I would have been lost if he didn't spend that extra time making sure I understood how the car works. I would recommend Tom Rivers to any of my relatives and friends. He definitely puts the customer first.

mapjmp

12 de mar. de 2012

This dealership is very professional and cares about customer service.The saleman's name was Peter Fard and he did an outstanding job.The finance manager named David was also excellent and found me the best finance rates.Overall Bmw of Norwood was a great experience and woule definitely buy a car again or refer a friend.

groyal9689

11 de mar. de 2012

I've owned my BMW x5 for about 3 years now.My experience with BMW of norwood, where I purchased the S.U.Vhas been second to none.Particularly Dan MacDonald, his customer service is great. his willingness tohelp and problem solve and make you comfortable during the process is also second to none.BMW is lucky to have an employee like Dan.

RYOFFE

10 de mar. de 2012

I HAVE BEEN A BMW OWNER FOR MANY YEARS AND HAVE BEEN BRINGING MY CAR FOR SERVICE AT GALLERY,DAN MACDONALD HAS BEEN OUTSTANDING AND I WILL ALWAYS BE FAITHFUL TOO THIS DEALER.

Carme Hayes

9 de mar. de 2012

I have been dealing with Kim for many years now and she is and always was great! Kim goes the extra mile to help & keep her customers happy & always thinks about my safety! I appreciate all she does for me.

amhall16

8 de mar. de 2012

We had a great experience with this dealership. We would definitely reccommend to a friend. The salesman was enthusiastic, friendly, and very accomodating. We will definitely be back for our next BMW!

GsalBMW

6 de mar. de 2012

I have serviced my car here since I became a BMW owner. I currently serviced all four of my BMWs at this dealer and have always found the staff to be attentive and courteous. Kate is outstanding. She communicates well, very professional and easy to work with.

ecstoop

5 de mar. de 2012

The service from the staff was incredible. Teresa's attention to detail and friendly demeanor made my visit the most pleasant car servicing experience I have ever had. She made sure my time wasn't wasted by having a loaner ready when I got there and delivering my car when promised. Whenever talking to other BMW owners, I rave about the service department and how customer focused they are. Receiving this high level of service from Teresa has made me want to make sure dealers take notice of great employees and to reward them for treating customers the way they deserve.

quincy123

1 de mar. de 2012

I recently had my car serviced at BMW of Norwood. When I called to make an appointment for my car I was notified that my usual service person had left BMW. So I was given another contact, this contact person was horrible. They had insisted that I wait for my car while it was being fixed because per their system the work was going to take less than 2 hours. Ive gone to this dealer for 5 years and I had never had to wait. Ive always had a loaner. I was so frustrated that I was going to go to H. Chambers. I called my sales person at BMW Norwood to ask if their service level had changed. He kindly said no and directed me to Teresa Mullen. Teresa was great. She made the appointment for me and had a loaner ready and I was in and out. She understood the value of other peoples time. After a complete check up my car was there overnight, waiting for a part that was needed; so much for that 2 hour service.I would recommend Teresa to anyone.

The_Saint_2k

29 de feb. de 2012

Had my e93 M3 Convertible in a number of times for a very troubling issue with the passenger seat belt. I had 2 different service advisors manage the service on the car to have it come back with the same issue, or comments around it behaving "the way it should". I knew that this wasn' true, and needed someone who would take ownership of the issue, work in conjunction with the garage foreman, and get my car working properly and safely.Teresa looked up the history, saw the issues that had transpired, and vowed to make it right. She worked closely with the shop foreman, communicated progress and setbacks, and made sure that we were workign towards a common goal. The shop ended up having to consult with the BMW AG tech team, and was finally able to solve the issue. Teresa made the experience very aniexty free, showed a true sense of committment, and had a friendly and professional way about her and always stayed positive. It was truly a pleasure to work with her, and I wouldn't see anyone else at this point. This is my 3rd M3 from the Gallery, and I have always had a good experience with the Sales and Service staff.

maa7380

29 de feb. de 2012

I have upgraded my M3 with BMW and Dinan performance parts. BMW Gallery always exceeds my expectations. I am extremely satisfied with the upgrades. The handling of the vehicle is amazing. Initially, I worked with the Dinan Manager, Steve Richard to discuss the products and my options. He is always professional and very knowledgeable of the performance product lines. Kim Lexner handled the service appointment, who is always pleasant and great to work with. Lastly, I feel lucky that Matt Gouin was the techician who installed the upgrades. I know that he takes each task very seriously and has a lot of pride in his work. This is why I continue to do business here at Norwood.

bmcd

28 de feb. de 2012

Over the past 12 years, this dealer has handled every service appointment for my cars. The team has always been phenomenal, but I have to say that Teresa Mullen is an absolute asset to the dealership. I recently had two unexpected issues with my car & I called her for an appointment. She just told me to drive in and she'd have me in and out of there in no time...and she absolutely did. It was a breeze and it's the same way every time I call her.She treats you as an important client, she's respectful of your time, she's easy to do business with, and I tell friends to buy cars from the Gallery Group because the service they'll get after the sale, especially from Teresa, is the best I've received from all of the major luxury car dealers on the Automile.- BM

Michael Igor

28 de feb. de 2012

I've had a great deal of negative experiences when bringing my vehicles in for service over the years, until now! The BMW Gallery, and especially Teresa Mullen were able assist and advise me with the best course of action, while all the time treating me with the respect and courtesy I would expect when purchasing a luxury vehicle. Teresa went to great lengths to explain what was wrong and the best and most cost effective way to resolve my issues. Thanks Teresa!!!

popokh

28 de feb. de 2012

Teresa Mullen went above and beyond her ability to make our experience easy and pleasant. We highly recommend her and the dealership.Andrew & Deborah Feldman

123potato

27 de feb. de 2012

I've been a customer of BMW Gallery in Norwood for years, and I drive all the way from the Boston area. I don't need to, because there are closer dealerships, but the service department at the BMW Gallery in Norwood is so wonderful, I want to keep my BMW business there. I have enjoyed a long, informative, and friendly working relationship with Dan MacDonald. He is my BMW service expert. He's the man to call if I have a question about any kind of BMW service. And he takes the time out of his busy day to answer my questions.

JayChung

27 de feb. de 2012

I all way have purchased vehicles all my life and have never been treated the way this dealership at Gallery service has treated me. now I knew paid the high price but you get the best service for your vehicles.I recently came in for service and was assisted by Teresa Mullen. I can't say enough about her, her professionalism and friendliness. Every time I walk out from the Gallery she sure can light up my day like a sunshine it made my trip there a positive experience. I have and will continue to recommend, Ms. Mullen and the BMW Gallery of Norwood to friends and family. Great Job!! Thank you

geoboston

24 de feb. de 2012

Teresa..Thank you so much for your kindness and advice on my reapirs and service on both my BMW's...you always put a smile on my face when i walk in the service department....you are my favorite service adviser in the dealership..thanks

bostonsbest

24 de feb. de 2012

I am seriously questioning the integrity of the positive reviews written about Teresa Mullen. In late January I had a seriously inappropriate interaction with Teresa. At the time I told her I was going to contact her Manager and the owner if necessary. After a "cooling off period", and a talk with another employee, I was under the impression Teresa was on her way out and that management was well aware of her sarcastic and hostile attitude. Considering this is not actually the case, I will be writing a very detailed letter about my experience.On a more positive note, the sales staff, technicians and all other employees I have dealt with in the last 10 years of being a loyal customer have been top notch. I will continue to be a customer, however I will avoid Teresa Mullen completely.

mburgos

23 de feb. de 2012

I love coming in for Service to BMW Gallery in Norwood. Teresa Mullen is such a pleasure to deal with. The whole process of getting my vehicle serviced here from start to finish goes so smoothly. From making the appt to arriving at the dealership and being able to come in contact with such friendly, personal and knowledgable staff just goes above and beyond what I would expect. Teresa has such a great and genuine personality you will not want to go anywhere else for service. She truly is an asset to the company.

Carol Dziurdz Smith

22 de feb. de 2012

The Service that I have received has been outstanding and the Service Advisor, Teresa Mullen, goes the extra mile to make sure that my needs are taken care of. She will set up the appointment, make sure I have a ride back to work, calls when my car is ready and sends a driver to pick me up. She is very knowledgeable about service issues and can answer any questions that I might have concerning my vehicle. She is friendly, easy going, accommodating and extremely efficient!!

waldron

20 de feb. de 2012

Excellent service, my appointment was made at the last minute due to a flat tire caused by a road hazard I was able to get in very quickly and she was able to arrange for a loaner on short notice. The tire was replaced under my hazard insuance policy. At the same time a number of mionor service issues were dealt with.

patsfan36

20 de feb. de 2012

I have purchased several vehicles over the years and have never been treated the way this dealership has treated me. Excellent!!! A+++++++I recently came in for service and was assisted by Teresa Mullen. I can't say enough about her, her professionalism, knowledge, friendliness, and caring made my trip there a positive experience. I have and will continue to recommend, Ms. Mullen and the BMW Gallery of Norwood to friends and family. Great Job!! Thank you

isell2eat

20 de feb. de 2012

I had a full day of appointments with a brief open window when my run flat had a nail in it. No apppointment, NO problem Teresa got me in and out in under an hour. I never missed any appointments

rkaveti

8 de feb. de 2012

Today is my last time that I will visit this dealership. I have a BMW 325 and X5 Diesel. When you make an appointment for scheduled maintenance, they tell you it will be 2 hours and less and you can wait. It seems that they do not want to pay for the loaner. Once you are in, you can wait and wait. The appointment is setup so that you get a loaner only when you pay. When you make an appointment, customer service will say that service appointment does not need it a loaner and you can wait. It is in poor taste. My 325 has 96000 miles and I do have to pay for every service. Guess what - I always get the loaner.My X5 has 30000 miles and I usually have a very hard time with this car getting serviced. I am very disappointed. The agents are generally unfriendly.And by the way I am right now waiting in the dealership.

Lmcq74

13 de ene. de 2012

The customer service for this Gallery is atrocious. The poor service started with the giggling girl on the phone when I made the appointment, this gave me a bad feeling but that's only one employee right? I had never been to this location before and when I entered the building, unsure of where to go, I stopped at the info desk where the gentleman behind the counter was having a loud, personal phone conversation and couldn't be bothered to help. As I move on still unsure of where to go, I am passed by numerous employees who make it a point to NOT offer a smile or give any direction. At this point even a simple Hello would have been welcomed. I finally find someone who dismissively tells me to drive my car in to the "shoot" where someone will then tell me what to do. The man in the shoot asks for the key, still without a hello, and tells me to "wait inside and someone will sit me down to talk to me". When I'm sat down, I am so appalled by the attitude of the CSR that I ask for the keys and leave. I have never been treated so poorly by so many employees in one place before. It's too bad that BMW is such a large company because a smaller dealer would never survive with customer service like this!

lmailman

22 de dic. de 2011

I normally wouldn't have driven all the way to Norwood (from Rowley) to buy a car, but I knew exactly what I wanted (a certified pre-owned 335xi with Sport and Nav), and what I wanted to pay (less than $32k). Gallery was the only place in a 100 mile radius that had a car matching this description! I called to ask if the car, which I found on their website, was still in stock, and it was. I then scheduled a test drive for as fast as I could get to the dealer. I underestimated what traffic was like south of the Pike on a Friday night, and got to the dealership 10 minutes before they closed! But Tom was more than happy to stay late to test drive and discuss financing and my trade in value. I got exactly what I wanted for my trade in, I got the exact interest rate for financing I wanted, let alone a great price for the car I was buying. Because I had gotten there late, I assumed I would have been politely kicked out because it was closing time, and asked to return the next day, and I would have completely understood. But that didn't happen. They (Tom and Paul) stayed with me to get everything in place, so that all I had to do the next day was come back with the down payment. I felt a little guilty but they insisted. But everyone was fantastic, I never felt pressured. The next day when I came in, it was really as easy as giving my downpayment, having Tom explain the details of the car's nav and interface more thoroughly, and I was set. I was very happy with my experience and so pleased with my car.

fadi1980

19 de dic. de 2011

Be Aware of this dealership (BMW Norwood), go to any other BMW dealers, this dealer sold me a brand new car which had 600 Mileage. Since It's my first experience with buying a brand new car, I was not offered to agree on the car condition of delivery, They had me paid the deposit a week before delivery, and to sing the contract before even look at the car.

quarbler

6 de nov. de 2011

I brought my 2008 328xi in for service on October 22. The service light was on. The diagnostic system revealed a need for a brake fluid change, a multi-point check and new rear brakes. The first two items were estimated to cost about $400 and the latter about $750. I inquired about the seemingly high cost for the brakes. The response wwas that included pads and rotors. If I had not asked several other questions I would not have found out that the system read that brakes were needed in 4,000 miles and that the rotors may not be necessary. I said hold off on the brakes, call me and I'll decide based on the facts. After leaving, I called my local mechanic who, not surprisingly quoted $450 for the brakes using OEM parts. I was then called by the dealer and was told that the car didnt require new rotors but the pads were going to be $450. I declined because of the huge difference. Note that the BMW labor rate is about $130, slightly less than what many doctors earn. When I returned to pay the bill I was enraged. Why? Hidden at the bottom of the five page invoice was a $25.00 fee for disposal (1 liter of brake fluid). This fee had not been divulged to me during the intake process. BTW, that process is handled in a very deliberate way; all of the potential needs and costs are discussed in great detail. Why was the $25.00 fee not divulged? Hmmmm. I asked the cashier about this. I didnt get a cogent answer. I paid and then returned to the service advisor. She explained that the BMW Gallery had to dispose of the chemicals and there was a cost. There was an inference of ecological ramifications (no doubt meant to instill guilt and facilitate my concession). I noted that this was not divulged in advance when I signed the order. The response was that with inclusion of this fee, the total bill was within the range specified when I signed off on the form. I maintained my composure when I pointed out that the fee was known by them in advance and that the nondisclosure practice was deceitful and tantamount to fraud. The advisor arranged to have the money credited back to my AMEX card. When I got home I noted that the valve cover on my front left tire was missing. Apparently, when the $150 vehicle inspection was performed the technician did not replace the valve cover. My understanding is that the tire pressure monitoring system in the car does not function without a proper valve cover installed. So, I spent $150 to have a safety and operation check and was sent home with a vehicle that was made unsafe by the dealer. As an aside, I have been a long term customer. I leased three cars ($125,000 of sticker) from this dealer in 2008 (this 328 and two X3's). I bought a 1996 740il ($75,000) and a 1989 325 ($25,000.)I sent the dealer a message through their website and received no response. I guess I'll have to drive back there to get my valve cover...doesnt seem right, does it? I told them that I would be posting here and that I will be contacting BMW North America this week. The practice of charging such a fee is egregious and inexcusable. They are obviously thinking that the people who shop there are immune to a mere $25.00 add on to save the planet. I wonder if I should continue using BMW Gallery of Norwood for my service needs.

mikeyba99

6 de oct. de 2011

Service was very helpful. She was knowledgable and the best advisor that I have had in the last few years of owning a BMW. She surpassed my Lexus experience and looking forward to dealing with her again on my next service.

littlelady

26 de sep. de 2011

After telling me she could easily service my vehicle, it was an emergency situation and making me come all the way down to the dealership...This was the service rep's (Teresa's) response to me telling her I had spoken with her not more than an hour ago....."honey, you must be confused and misunderstanding something that was said". I reckon I'm just another confused and incompetent female in the world. Shhh...don't tell the bank that employs me to manage one of their $20 billion portfolios...they are under the impression that I am competent and can count past 100, and capable of understanding complete sentences such as "sure no problem, you can come in now, we can handle that right away". I purchased my vehicle at this dealership and have always been impressed with the professionalism and customer service that I have enjoyed. I will continue to patronize this business, I will just request another rep in the future.

CBozzario

15 de sep. de 2011

With regard to the ratings I've given, it was without hesitation to say that my experience on 9/14/11 left nothing to be desired; in other words, it couldn't have been better. My request for service was on very short notice, however the way I was treated all-around made it seem like Jason and Steve had weeks to prepare for my visit. Everything was completed exactly as expected, which really made a difference to me since it was a priority of mine to have this service done today and how essential it is to have trusted advisors when it comes to my BMW. I look forward to continue working with Steve and Jason - a resource I can truly rely on and have confidence that I'm getting the best there is.

bettyk

2 de ago. de 2011

Dealership is professional and accommodating all around. Scot Cafferty (our salesperson) was wonderful and tried to make us happy in every way. Service is excellent. They go to any lengths to make the customer feel 100%

Khouri

2 de ago. de 2011

I had a problem with my check engine lite on my m3.the service manger Charlie Antonio and the service writer Matt baker walked me thru the procedure that was needed to remove the check engine lite.every step of the way was explained to me.Charlie called me personally several times to make sure I fully understood was going to happen to fix my car.to make a long story short Charlie,Matt and the team of technicians promised and delivered what they promised.once I had driven 100 miles I was able to get an inspection sticker just as I was assured by the great team at the BMW gallows service dept.I would just like to say thank you very much,what a awesome team of employees.

JMArena2000

27 de jul. de 2011

They found me the EXACT car I was looking for with low mileage, all of the options (and then some) that I wanted, and a terrific warranty program. Tom was nothing short of fantastic to work with and I would HIGHLY recommend him to anyone. Ironically, I bought my first BMW back in 2001 from this dealership. I am thrilled to be working with them again after recently relocating to this area. And specifically working with Tom - I'm sure the entire sales team is fantastic to work with - but Tom really went above and beyond - even allowing me to keep the car (2004 BMW X3) for an additional weekend as I had a road trip to the white mountains planned. My only recommendation - and it's not to the dealership - is BMW has stopped making this car - the ONLY car I can or will drive - in a manual transmission for the 2011 model. This is a huge bummer -- BMWs are just not the same if they are automatic -- for the true driving enthusiast, we much prefer manual transmission.

leederek

26 de jul. de 2011

Over 10 years of great experiences with BMW Gallery Norwood. I didn't buy my car from them initially because I moved from out of town but they never treated me like a second class citizen as they did at Herb Chamber who is 3 miles from my house. Instead I choose to drive 26 miles to BMW Gallery and am always taken care of by Dan and Charlie, when it came time to pick up a new M3 I didn't think twice about purchasing from BMW Gallery because of the service I've received over the years.

peter paar

23 de jun. de 2011

Peter did a great job. I would recommend him to anyone interested. BMW sells itself, but Peter showed me all the electronics and functions of every button.

Bill Cusato

19 de jun. de 2011

Bought a certified pre-owned 530xi - great experience - great car - really worked hard to satisfy my requirement - pleasure to work with the salesguy - got the monthly payment lower than I expected.

Ferraristi

27 de may. de 2011

I have purchases two BMW's from BMW Gallery Norwood -- a 1999 BMW 528i sedan and a 2003 BMW M3 convertible. I have had them seviced by this dealership with the greatest satisfaction. We sold our 1999 BMW 528i privately this past December and bought a certified used 2008 BMW 535 xi at BMW Gallery Norwell, only because our daughter now lives in Hingham, which is in the next town from Norwell. We are also very happy with this branch of BMW Gallery. I am "SOLD" on BMW as well as BMW GALLERY GROUP as a fantastic dealership !!

Jbendery

22 de may. de 2011

I have been a customer of Gallery Group/Norwood for 12 years, same car(1999, 323 Convertible. Dan has been my service advisor since 2001. He has always been very responsive to my phone calls and e-mails regarding issues with my car. He is both pleasant and professional and is a terrific representative for customer service for this business.

nickgiacalone

21 de may. de 2011

The experience buying my BMW was great. I didn't find anyone putting pressure. It was a very great transaction and I would recommend them highly. Clifford was very helpful and knowledgeable on our vehicle. BMW Gallery of Norwood supplied us with a great service and we are very happy.

Blk7_bmw

18 de may. de 2011

It's never a good time to buy a car. I needed to trade in my old BMW and it was a rainy day. I walked into the dealership and I was greeted by a salesperson with a smile. Thinking to myself here we go again a sales-guy is looking at me as a fish to catch . I was so wrong ! He gave me a tour of the building showing me that we don't need to be outside looking at cars on a rainy day. The gallery had 40 certified pre owned BMW upstairs in there showroom to view and all of there new cars in the basement as well. I sat down with Adrian and he was the first salesperson to ask me about my needs what is importanted to me ad my family about my next car. I was taking by the question Adrian was asking me and made me feel that this salesperson really cares about me and not just selling another car. I drove away in my new 550xi and the car is amazing .. My family and I love our new BMW Thank you Adrian and Menelaos you made it very easy buying my 6Th BMW .

hyanoff

17 de may. de 2011

I have since the purchase of my BMW been very happy with care that has been taken of me and my car.There has not been a time when picking up my car after servise that I can't wait to see how it feel.Dan MacDonald and I have a great relationship between us and I'm happy to finally be very satisfied what ever concerns I have with my BMW.

angelamm

11 de may. de 2011

This was my first BMW purchase and Peter made my purchasing this vehicle very easy. He was very informative and helpful. David was also very informative and did the paper work quickly for me. I enjoyed the experience and now I really enjoy driving by BMW.Angie

nancy webber

9 de may. de 2011

i can not believe how lucky we are to have Dan MacDONALD as our service advisor at bmw-norwood. we continue to get our cars there-knowing he will take care of us. we have had 6 cars from them. both my husband and i own/lease a bmw- and dan has made our experience so wonderful- whenever there has been an issue. our daughter drives an audi A4- and the difference in the service we receive is night and day.we will continue driving bmw's- knowing dan is there to take care of us. we can not say enough nice things about the service we have received at bmw-norwood.thanks,nancy and tony webbernewton,ma

albertfine

9 de may. de 2011

I have purchased two cars at Gallery Group and have been a customer for fifteen years.The quality of their service work is top notch and they have always delivered succesful results on time. Dan is prompt, and responds to emails and calls within a short amount of time. I've never had a problem at GG Norwood

DinanLemans

9 de may. de 2011

Dan MacDonald has always seen that my car gets serviced promptly and he makes sure to follow through with me as to the status of the work on my car. Working with Dan, my car has had a lot of optional tuning work, all done to schedule and with quality. I would definitely recommend Dan and BMW Gallery of Norwood, which is just south of Boston, MA.

peterparker

5 de may. de 2011

Dan MacDonald of the Gallery Group has been my BMW service supervisor since i bought my car. He is knowledgeable, professional, personable and always helpful with my questions. I would highly recommend Dan and the Gallery Group for both the sales and service staff. They are great folks! Peter Parker

bobbyray37

5 de may. de 2011

Great service at this dealership! The staff is very friendly and knowledgeable.. I would not hesitate to recommend BMW Gallery Norwood to anyone. Pricing seems to be in line or below any other dealers, but in the end it is all about service, and at BMW Norwood you are treated like family.

jimmy5lc

5 de may. de 2011

there is no better service group the bmw norwood i had a lexus, chevrolet, and a cadillac escalade by far bmw gallery of norwood is the besti have from the hostess receptionist to sales to all service even when i call there great and i dont belive any other dealership has come close to a team like at bmw gallery of norwood

STEVEMARX

5 de may. de 2011

Dan MacDonald of the Gallery Group has been my BMW service supervisor for almost 11 years. He is knowledgeable, professional, personable and always helpful with my questions. I would highly recommend Dan and the Gallery for service. They are great folks! Steve Marx

Zmartins

4 de may. de 2011

My experience was terrific from the very beginning. I felt like Robert was really listening to everything I was saying and I felt truly valued as a customer. The entire show room was filled with customers, however even though they were very busy, I didn't feel rushed and I was happy with what I bought. I would definitely recommend this dealership to everyone and I will be back for my next car purchase.

paulk425

4 de may. de 2011

I took my car in for service and I'm very happy with my car and my service. Dan MacDonald is my service advisor and he is extremely helpful and the mechanic Bill Georgaklis takes great care of my car. Bill is the best BMW mechanic that I have worked with. I would highly recommend BWM of Norwood to my family and friends.

salmuzaini1

4 de may. de 2011

Both Mr. MacDonald and Mr. Richard were extremely friendly and efficient; they greatly contirbute to the excellent services offerd by the BMW Gallery in Norwood. Post service appointment, Mr. MacDonald contacted me to follow up on the improvements of the car and make sure that the car was effectively responding to the service changes. Moreover, Mr. MacDonald has seen me on several car service appointments and offers consistent quality and a warm personality. Mr. Richard's services always keep me coming back to the delaership. His honest advice and ability towork around tight schedules always exceeded my expectations. He also goes out of his way to make sure the customer feels comfortable and works towards meeting any additional requests theymight have.

dooleyp

4 de may. de 2011

Dan McDonald is the MAN!!! He is a true professional, expert in his field and always explains what needs to get done. He is thorough, meticulous and always eager to assist with your needs. I enjoy my visits to BMW Norwood....and I continue to do so because of Dan!

joebarn

2 de may. de 2011

Kim Lexner is a true asset to your orginization. Although I did not originally buy my bmw from the gallery kim is the singular reason I will never do business (sales or service)with any other dealership but the gallery again. Her profesionalism,knowledge and commitment is unsurpassed.She constantly goes above and beyond for us and is always concerned with not only my comfort and safety but that of my family as well. I hope you realize what you have in kim and reward her appropriatlly.Thank you kim!

vgrinman

2 de may. de 2011

Very professional, very open, and very efficient, including even business manager.This was my third lease/purchase transaction. Every time I visit this place I see the same polite people who are always ready to help. Very nice. Big difference compare to other dealerships I dealt before.

amusgrave

2 de may. de 2011

Service is always excellent. The atmosphere is pleasant and professional. Kim Lexner has been our Service Consultant for 5+ years and she is fantastic. Kim always explains issues in detail. She assists us in making our service decisions. She is professional, thorough, and a pleasure to work with.

Fordie82

29 de abr. de 2011

I have worked with Kim for over 7 years she is knowledgeable and extremely helpful with all my needs when it comes time to my needs and the needs of my car. She is a delight to work with Kim always remembers you as a customer makes it a point to make sure you are happy with the service provided.

BMWOwner335

29 de abr. de 2011

The Service Department is great, especially Dan MacDonld whom I request. He is very informative, explains the detail, is responsive via e-mail and phone. He takes the time to deal with you and listen. He has gone the extra mile where he did not have to but did to be sure I was pleased with the service. Pat the greeter is helpfull and the waiting area is great too.Sale Department: My last purchase of a Certified Pre-owned has been a hassel. The Certification missed many problems with the car causing me to have to bring it back multiple times and it took up to weeks at a time to repair. Very fustrating to me for a car new to me and Certified. During the sales process I felt like it was all about moving the car and getting a commission. When I picked the car up the salesman told me "you already have a BMW so you know how to work eveything anyway, right" and left me to deal with another client. The thing is the car has an i-drive which my first BMW did not so I soon learned the i-drive does not come with a munual so you have to figure it out on your own (and the 2007 version is not user friendly), yet I was lead to believe it did come with a manual. I was never even told how to connect the i-pod correctly yet specifically asked. After the sale to me I was told, after multiple inquires to the salesman, that one does not exist. I actually had to make a special trip to the dealer to get the standard manual since the did not put on in my Certified car. This all again comes back to Dan who made sure all the missed problems during the Certification process were resolved at no cost to me. It was a big hassle but he made me feel like a valued customer.

faithkap

29 de abr. de 2011

Everyone there goes out of their way to make my visit as easy as possible. It is easy to schedule an appt. The greeters take care of you right away. The service people are outstanding. If they don't have a loaner they get you a rental. Checking out is easy.

schlageter

29 de abr. de 2011

Kim,is responsive and knowledgeable. She makes me feel like I will be taken care off, and he has made it happen.I have brought my car in for the 1st 50,000 and then the next 50,000. Both under warrenty. Now 360000 into then next 50,000, and on my dime, I still go to the Norwood Gallery to she Kim.

cherylmay

29 de abr. de 2011

I have been dealing with BMW of Norwood for several years now, and in my experience I have met a lot of great and courteous people. Dan McDonald has been my service rep for as long as I have owned my cars. He is a great person as well as a gentleman. I would recommend the Norwood BMW gallery to all my friends, which I have.

tweet88

29 de abr. de 2011

Over the last 11 years, I've come to develop a close trusting relationship with Dan. Dan is a true client advisor and helps me make tradeoff decisions with service items and explains well the details behind service requirements and the work that gets done. I do truly believe Dan is there as a partner that has my interests and needs in mind. He also has been extremely flexible with scheduling services around my time, being available on phone or email (giving me flexibility in how I reach BMW), as well as providing me with loaner cars when I needed it. As a busy professional, I appreciate very much what BMW Gallery and Dan have helped me with: worry-free process for maintenance and services. They exemplify what BMW brand means today - quality and customer satisfaction. I've recommended and will continue to recommend BMW Gallery and Dan to all my friends that have been in market for BMWs or are looking to service their BMWs. They have reinforced my loyalty to BMW and BMW brand.

BEEMA

29 de abr. de 2011

Today was my first time in this dealership. I had always gone to Herb Chambers but lately was less than thrilled with their customer care. The whole place is amazing buy I had the pleasure of working with Menelaos Mitoulis. He made this such a worry free and pleasurable experience. He was kind...knowledgable ....and helpful beyond neccesary. I was in and out with a better deal than any other dealership could offer. I will never buy another car from any other dealership!!!

vauguste

28 de abr. de 2011

They do an awesome job welcoming their customers. Everyone there is very courteous from the person who checks the car before driving it to the mechanic to the cashier. I have never gone there and not come out overwhelmingly satisfied with the service they provide. Kim is extra especial, she is very professional, but her caring attitude, really brings professionalism to a much higher level. She is always reassuring and confident that the issue will be resolved and always within the time frame she projected. The Norwood BMW Gallery is really awesome.

stemigo

28 de abr. de 2011

Always a great experience at BMW Gallery of Norwood, primarily due to customer service. When you walk in, they know who you are and ensure they know all of the details so that there are no surprises. I work with Kim Lexner and she can always be counted on to communicate every issue and find solutions.

mangia007

28 de abr. de 2011

Kim is the best. Dealership is very clean and people are helpful. I think they do a good job of explaining issues. They give me a loaner even though I didn't buy my BMW from them. My kids love the place and it's close to other interests in the area.

gppoly

28 de abr. de 2011

Great service, attitude and attention to customer and details. I wish everybody has the professionalism and attitude as Dan. He remembers details about you and your car and always ready to offer options for the best service, considering safety and also financial benefit for the customer.

patomatic

28 de abr. de 2011

Kim is so great!! I had an issue with my Beemer that nobody could figure out. 1 day and 235 bucks later I was cruisin along! Thank you Kim!! The whole service department was really great. Chad (I think) had my problem figured out very quickly and took care of my Beemer in short order!

yunheehamill

28 de abr. de 2011

Kim is always very attentive, quick to take care of my service needs everytime I need her! It is so easy to make an appointment with her thru emails, she keeps all the records on my cars (I used to own 3 BMW, now down to 2). She goes thru all the records for service, which gives me a peace in my mind.

Ricco1

28 de abr. de 2011

I' have been going to Norwood BMW for several years now.I always ask and deal with Dan MacDonald.he's very professional, courteous and knowledgeable.Dan is always one of the busiest people at the Dealership but he finds time to always be available which i really like and that true is service.I am not the easiest person to deal with but Dan always seems to be keep my heat to a minimum and do a great job.he's calm cool and collected and i highly recommend him to all BMW owners.On a side Note: the lady who meet and greats "pat" she is wonderfulllll... great to see her everytime.Rick Harper:Proud BMW owner since 2001.

dassonit

28 de abr. de 2011

Kim is alway excellent, offering positive friendly customer serviceThe dealership is alway clean and neatI appreciate the quick, honest assessment of my vehicle's maintenance requirements including the appropriate pricing options and risksThanks!

cmicke

28 de abr. de 2011

Every time we brought one of our two BMW's for service we were treated with the highest standards from Kim. She worked around our schedule. Provided detail informaton on what was done and why. Always followed up on her word. She is one of a kind!! It is always a pleasure to work with her.

PattyEB

28 de abr. de 2011

There is a special person in this dealership that always goes above and beyond the call of duty. Her name is Kim Lexner. She is always happy, always so professional, and always follows through. I have been a loyal customer of this dealership for the last 10-12 years. I have purchased several cars and always been treated with the up most repect at this dealership. It is a pleasure doing business especially with people like Kimberly! She is a tremendous asset to the dealership!

abudson

28 de abr. de 2011

David Williamson and Kim Lexner are fantastic! They are always very helpful. David gives on the best deals on new and pre-owned BMWs. Kim provides superb customer service for repairs and routine service. Both work hard to fit me in whenever I have time available. I highly recommend them.

Gsilver33

28 de abr. de 2011

I have been dealing with dealership for ten years, with no problems.There are at leastseven other people i have recomended and have had the same great experiences.Kim Lexner is fantastic,she really cares about you. Kim will go above and beyond the call of duty.

SKETCHY2005

28 de abr. de 2011

I HAVE BEEN GOING TO BMW GALLERY IN NORWOOD FOR THE PAST 7 YEARS. KIM LEXNER IS THE BEST SERVICE PERSON I HAVE EVER WORKED WITH PERIOD. THAT'S BECAUSE SHE WORKS WITH ME. I FEEL SHE'S ALWAYS LOOKING OUT FOR MY BEST INTEREST. IF I NEED A LOANER I GET ONE, SHE UPDATES ME ON THE REPAIRS THROUGHOUT THE PROCESS AND HAS ALWAYS GONE TO BAT FOR ME ON WARRANTY COVERAGE. THAT'S GREAT SERVICE

jgrantlpn

28 de abr. de 2011

i have always been promptly taken care of and kept informed of progress as i waited.also when i've needed a car ,one was provided. kimberly lexner is a very kind,interested, and attentive representive. she has always given me her full attention and kept me aware of any changes or updates with a friendly and cheerful manner.

sucohen

28 de abr. de 2011

Kim Lexner is always there when I need anything or have a question. When I come in for service, she makes sure that I am taken care of as quickly as possible. She is a pleasure to work with.BMW Gallery of Norwood is very welcoming and friendly. Everyone says hello and makes you feel at home.

flo7156

27 de abr. de 2011

I have done business with BMW Gallery for over 10 years. Kim has been my contact person all those years and now since I have gotten a new car. She is very efficient and knowledgable and I am very hapy she will always be there for me. Florence Goldblatt

Al Gould

27 de abr. de 2011

Great dealership! Good service..Prompt. Courteous..Great car..Reliable..Never had any major issues..Service is generally done on my schedule and sat my convenience in so far as is possible..They do their best to accomodate me. They also go out of their way to do the little extras..

sallygould

27 de abr. de 2011

Excellent service - Always prompt and friendly. My husband and I have always had great service. The staff goes out of their way to ensure that all of your questions are answered. The gallery itself is beautiful and the waiting area is very comfortable. In fact, the wireless capability makes it conducive to conducting work while waiting. I would definitely recommend the BMW Gallery.

jmcguire

27 de abr. de 2011

All around excellent, I will always return here for sales or service ... I have purchased 3 cars here over the last 12 years, and the ownership experience has been terrific on all of them. My current 7 has more than 100,000 miles, and the service department has it running and looking as good as it did when I picked it up new.I will be buying my fourth 7 in the next 12 months, and I will absolutley buy it here.

LindaGaulin

27 de abr. de 2011

Kim Lexner is my service representative - I am now on my fourth BMW purchased from BMW Gallery in Norwood. Kim does a fantastic job - she is courteous, efficient and very thorough in taking care of my vehicle. She gets back to me immediately when I call for a question or appointment and goes above and beyond to make the service process smooth. I just purchased another BMW X5 within the last 2 weeks - I looked at other vehicles (Acura, Mercedes, VW), but the service experience I have with Kim in Norwood was a large reason why I stayed with BMW. Peter Fard was my sales person - I have purchased 2 cars from him now and he was very helpful and responsive as well.

flip14

27 de abr. de 2011

I have purchased 5 BMW's from this dealer, and all experiences have been good. My service consultant has been the one constant and she is the reason I continue to return. Her name is Kim Lexner and she's excellent. Sales people seem to come and go but she has remained steady in a sea of turnover.

Kenyon104

27 de abr. de 2011

Kim Lexner is ALWAYS helpful and efficient and she seems to take a personal interest in my car. She is the primary reason I am a repeat buyer at Gallery of Norwood - proves service is critically important to a car dealer. The salesman who sold me my most recent car is not a factor in whether or not I will again return to Gallery Group.

wallyfrigon

27 de abr. de 2011

Kemberley was the best most curtious and friendly contact I have made in the automobile experience thus far! She was very professional and made sure of customer satisfaction. I will continue to only work with her from now on. I would highly recommend her to family and friends!

JCKantianis

27 de abr. de 2011

I love this dealership, particularly the service department. Kim Lexner is outstanding. She is uber-efficient, smart, personable and accomodating. My car is always taken when scheduled, and delivered when expected. Work on the car seems OK, and mostly done well. Pat is the most pleasant of personaltities to greet. Charlie runs a great operation. However, the service department is very expensive, comparatively speaking. But for Kim, I would have stopped using the service department when my warranty expired, but she makes the experience so easy and pleasant, I keep going back.

jrbennett01

27 de abr. de 2011

I always have an extremely efficient and enjoyable experience at the BMW Gallery Norwood when I bring my car in for service and I am assisted by Kimberley Lexner. She is very thoughtful, patient and careful to explain everything that will be and has been done to my vehicle in a very pleasant manner consistently.

jmascheri

27 de abr. de 2011

All of my service visits have been very easy to schedule to my convenience. The work has always been completed as promised and on time. A loaner car is available whenever you want it even if its for an hour to runn errands as they work on your vehicle. Dan goes out of his way to accomodate you. Great dealership, great people.

DrewSmith

27 de abr. de 2011

Both the car and I are treated with great service every time. Even though I only see her twice a year, Kim always remembers my name, where I work and other things that give the service a personal touch. The new building is great - very clean. I have nothing but good things to say about the BMW Gallery in Norwood.

Darlene Parma

27 de abr. de 2011

I have bought my car in Norwood, and have it serviced there for the past 3 years, Kim has helped me out on a couple occasions, one in partical was when i brought my car in for service and was not expecting to leave it there, when i told her that i had plans to go to play golf that afternoon, she offered me a car and even help me with unloading my clubs from the trunk! Darlene Parma

malerba

26 de abr. de 2011

Have used BMW Gallery of Norwood for years, having owned 17 BMWs, many purchased at Gallery. Their service is excellent and Kim Lexner is the best. You can reach them by phone or email; they have great loaners, and they always do what they promise. Besure to bring your BMWCC card for a car club discount on parts and service.

lesteinbach

26 de abr. de 2011

BMW gallery offers superior service, especially in regard to service! my advisor, Dan MacDonald always gets my car serviced very quickly and thoroughly!He always always provides me with a great BMW loaner , so i can try other models. In summary BMW gallery in Norwood is outstanding

jmarano

25 de abr. de 2011

I have purchased/leased 5 cars from BMW Gallery Norwood over the past 12 years. i have always gotten excellent pricing and attention from their sales department. Over the years, I had problems with 2 of the vehicles and BMW was incredibly responsive. They even took one car back and replaced it and with a better vehicle. Service is equally impressive. The service personnel can not be friendlier nor easier to deal with. I have no interest in buying a car anywhere else.

phil1022

25 de abr. de 2011

I have been a BMW Gallery customer for several years and Dan MacDonald has been my Client Service Advisor. Dan always goes over and above the call of duty, making certain that my individual needs are met. Whether a short notice service request or the need for a BMW loaner car, Dan has never failed to accommodate me.

sc02492

25 de abr. de 2011

Dan MacDonald continues to be the reason why BMW Norwood gets my highest ratings. He makes every effort to accommodate, and the quality and timeliness of service is top notch. I am a very satisfied customer and have recommended several of my colleagues to this dealership, and specifically to Dan, for service.

dianephyllis

24 de abr. de 2011

Dan Macdonald is the best! He gets "customer service" and what that means. Whenever I call I get quick answers with a very courteous and conscientious manner by Dan MacDonald. I get appointments pretty much when I need them and the loaner program is the best...Helps with minimizing absence from work needs....as I am the owner of my business....my time is money. thanks Dan!diane

amazing0405

24 de abr. de 2011

Dan MacDOnald in service deserves to be recognized for his knowledge, professional manner, and sense of humor - the entire dealership from sales to service is an A+ and I wouldn't purchase car any other place. Thanks for everything, you guys in Norwood make a GREAT team !!

azedros

24 de abr. de 2011

Every time I brought my 7 series in for repairs or scheduled maintenance, I got it back cleaned inside and out. I can't say that about other dealerships around me.They are friendly, attentive, and do a great job.The one thing that makes a dealership great is their attention to the smaller details.

Painters

22 de abr. de 2011

The service at BMW Norwood is the best. I purchased my current BMWbecause of Dan McDonald. He is always polite and professional. Anyservices I need I always contact Dan and he has always responded to mycalls or e-mails in a timely manner. He is why I prefer BMW Norwood.

scotto2000

21 de abr. de 2011

Both sales and service have gone above and beyond expectations time and time again to make sure that I was happy. I am on my second car from the Gallery, and I will buy my third car from them when I need it.The gallery is not as convenient as other dealers to my house, but it is worth the extra miles to go there because they are so very good.

richardhanish

21 de abr. de 2011

This is a very well run operation. My BMW service Department rep, Daniel MacDonald, is always friendly, professional and helpful. He makes everything as easy as possible for me. Loaners are always ready when I come in and he does everything he can to make the experience a pleasant one.The dealership is always immaculate. It is a pleasure doing business there.

lmarino22

21 de abr. de 2011

Excellent dealership that places a real emphasis on customer satisfaction. Prices are fair and service is always completed to my level of satisfaction. Proper time is spent to hear the customers needs and ensure they are addressed. Dealership is also organized very well and makes the service experience a pleasant one.

whaleboy

21 de abr. de 2011

I have owned two cars purchased from this dealership and have had Dan as my service rep for around ten years. He has never failed to give personal, prompt and extremely knowledgeable help. Not only do I invariably get help for the needs I was aware of when I made my appointment, but Dan also points out items and services - most often covered by warranty or service contract, of which I would not have been aware.

itorodi1

21 de abr. de 2011

i have found Dan to be very promt in responding to my calls and scheduling appointments for service. i recently had some issues with the car making some strange noises and every time I brought in the car it seemed the noise was gone. Dan listened to me very carefully and thru his perseverence, they wwere able to find the problem and fix it. He also made sure i had a loaner waiting for me.

httjen

21 de abr. de 2011

Been servicing my car at BMW Gallery Norwood since 1995(warranty and non-warranty). Excellent service. Been workingwith Dan for many years. Very professional and at the sametime personable. Never had any problems with warranty work.-----------------------------------

manfredij

21 de abr. de 2011

The Sales Experince with Dave Williamson from the start was just a great experience. This is my second 3 series and his knwoledge of BMW's is just what I was looking for. I have sent friends to him as he is that good. The service experience with Dan MacDoanld is another reason to deal with the Norwood Gallery. Dan goes over and beyond to make the service experience the best. I have dealt with over the years almost all makes and dealerships along The Automile and by far this is the only dealer and car manufacturer I will deal with in the future.

rothmb

21 de abr. de 2011

Kim Lexner at BMW Gallery of Norwood is outstanding. Use her as my service rep. for 99 M3 and 06 M5. Attention to detail, explaining repairs, and making sure unnecessary work is avoided is great. Kim worked with BMW of North America to reduce cost of VANOS repair on M5. Kim always responds to questions promptly and with detailed explainations.

JES635

21 de abr. de 2011

The Service Team (Charlie Antiniou, Dan MacDonald, Stan Sockol and the Master Techs) at BMW Gallery-Norwood are really attuned to customers needs. Every time I bring my cars in to be serviced the work is completed in a timely fashion. There are loaners available but I have never utilized this great addition to their Service Department. If you need BMW parts you can get them the very next day as Ed Reyonolds Manager and Steve Richard Assistant Parts Manager can over night items from the BMW warehouses in the area.

parrotfan

20 de abr. de 2011

Having owned my beloved Z3 for 13 years (sold to me by the legendary Johnny "Pie" Mackenzie of the Bruins), I cannot say enough about the excellent service and care my Z3 has had over the years. Any concerns I have had are always addressed immediately by Dan Macdonald and I wouldn't trust anyone else's capable hands but Frank Costello's. I am hoping to keep my Z a very long time- it will be a classic as was my 1977 Toyota Celica (Still running and looking good, I hear). Frank has gone above & beyond the standard always- (he recently found a nail in one of my tires and plugged it) and I didn't even know it was there.I went to check out the Z3's a long time ago at the Comm. Ave. dealership of Herb Chambers and the salespeople there totally ignored me. I guess I didn't look prosperous enough to own a Z3- their loss.

Duane Blake

20 de abr. de 2011

As a local community member and business attorney, I have been doing business with the Norwood BMW Gallery for over 10 years, purchasing 3 vehicles and leasing 2 more (all 3 or 5 series). To relay all the good experiences I have had with this dealership would be unfeasible, but I can say that the service has been overall extraordinary, and if you understand and accept that no business is perfect, but along gradations of excellence and effort, this particular group gets it correct 99 percent of the time, youre going to get along well at this dealership. The person at the dealership I look for when walking through the door, because he has consistently been helpful to me in the extreme is Mr. Dan MacDonald in services. Dan will steer you where you need to be inside of the dealership. Based on my positive business experiences, I highly recommend Dan and this dealership as a whole and my suggestion is that if youre considering leasing and/or purchase, you ask Dan for the dealership tour and introductions right up front. Best of luck.

tenniscakebread

19 de abr. de 2011

BMW of Norwood, always does a great job serving my BMW 650I.. the service reps always make sure i am comfortable with the service they are performing and I always leave their Happy.. Dan and sean go through my vehicle with a professional and detailed work ethic.. I am very happy with the attention to detail they perform every time i need to get service... thank you BMW of Norwood, mass

djlee0808

19 de abr. de 2011

Great Service!!!! Dan MacDonald always gets the job done and keeps you in the loop. he will offer advice that one would never think of. Always receives a loaner vehicle when I drop off my car for service. i dont receive that kind of service with my wife's Toyota!!!!

cplympton

19 de abr. de 2011

The employees at the dealership were friendly, helpful and accomodating. The courtesy loaner I received was comfortable and well equipped. The service was completed in the timeframe promised and all issues were explained to me in detail and to my satisfaction. They were great. I would absolutely recommend BMW Gallery of Norwood!

hbalekjian

19 de abr. de 2011

Dan has been great, I have 3 bmw's and would not think of servicing them anywhere else. Dan has always been responsive to my needs and his first priority is to make sure when he returns the car to me it is in perfect condition. Plus the shop always cleans the car prior to delivery almost to detailed perfection. Always have a clean loaner car ready to go when i drop off at service department.

Norwood MA BMW Satisfied

18 de abr. de 2011

Every time I bring my car in for service, they are ready to wait on me immediately at the time of the service appointment. Dan MacDonald is always a pleasure to work with and clearly communicates ahead of time what the charges will be and the price always falls within the quoted price. Most of the time I wait for the service and they get me back on the road quickly. They always call after the service to ask me about my satisfaction with the experience. I would definitely recommend this dealership for sales and service, expecially Dan MacDonald.

tolias

18 de abr. de 2011

I have used this Dealership for purchasing my autos and servicing them. It is easy to get an appointment, the work is done on time, and the job is done well. Daniel McDonald is my service advisor. He coordinates and oversees the whole process. It is because of Mr. McDonald that I continue to service my car at this dealership.

Bmartins

18 de abr. de 2011

Robert Picerno was the sales manager that had originally sold me my X5. He was very friendly, knowledgeable, sincere and the process was seamless from start to finish. I was very pleased with his service and my experience with my auto purchase. When it came time for servicing my vehicle, I contacted Robert Picerno and he immediately introduced me to Jason Scion in the service department who was also very friendly and knowledgeable. I was treated like royalty and felt like they were all there to help make my visit as easy as possible. They gave me a beautiful car to drive while my truck was being worked on which made it extremely convenient for me. I will always recommend BMW Gallery of Norwood to everyone and they have definitely earned my loyalty as a customer. Thank you!!

NeverAgainBMW

26 de mar. de 2011

I bought a certified pre-owned 2006 530xi from this dealership in 2008. The first time it needed service, I paid $88 to get a light bulb changed and sat in the waiting area for 3 1/2 hours. The car now has 60,000 miles. Recently, the iDrive screen completely died. When I called to make a service appointment, I was told I couldn't get a loaner car for 2 weeks. I made a bit of a stink and they finally agreed to rent a car for me. I brought the car in, and later in the day they called to tell me that the iDrive computer needed to be replaced, a $1400 repair that was not covered by the warranty, because it was "not essential to the operation of the car." The certified pre-owned warranty excludes "accessories," which they were claiming included the iDrive. However, besides controlling the phone, the radio, and the navigation, which I suppose you could call "accessories," it is also the only way to check the oil, because some brilliant engineer designed this car without a dipstick. I finally got a hold of the service manager the following day and made my argument that the repair should be covered. He called BMW and they actually agreed to split the cost and make the repair at no cost to me. Great news! Well...the next day I am informed I need a new battery, at a cost of $440. Not covered of course. Three hours later, they call again, and tell me now the headlamp seems to be out. Another $180...because it is an hour and a half of labor to replace it, since the entire bumper must be removed to do so. Another example of brilliant engineering. At 5PM on the third day of this ordeal the car is finally finished. I go in the next day to pick it up, and when I do, they tell me that they never installed the new iDrive computer because they were "pretty sure it was the battery." They made that decision without consulting me, and in fact didn't even tell me so until I went in to pick up the car. And of course we know why...because they didn't want to pay for it. A half hour into my trip home (I live 40-45 minutes away from the dealership) the screen died. So they tell me to bring the car back the next day, At this point, I have spent 4 days in a row dealing with this issue, and already traveled back and forth to the dealership twice. I had to twist their arms to give me the convenience of another car to drive, I had to argue with them about the particulars of the warranty, and now I have to go back, because they tried to cut a corner. I asked the service advisor what they could do for me, ie send someone to get the car, or take some money off my bill to compensate me for my wasted time, and I was told they "didn't have the manpower" to do that and would do nothing for me. I left a message for the service manager and he never even returned my phone call. I still don't have the car...by the time I get it back it will have been EIGHT DAYS. I paid a premium for a "luxury" car and a premium for a "certified pre-owned" car and absolutely nothing about this experience has been luxurious. Other luxury car manufacturers send a technician to your door to deliver a loaner and take your car for repair; BMW makes you schlep your car to them and beg them to give you a crappy rental that stinks of smoke...because they obviously feel their time is more valuable than yours. Do not buy a car from these people, because once they have your money they treat you like just another sucker. Well, there are plenty of other places I can get treated like dirt for a lot less money. I will never buy a BMW again.

vikramganesh

19 de mar. de 2011

Hi,I bought a certified pre-owned BWM at the BMW Gallery, Norwood MA, in October 2010. I traded in my old car (Ford Focus 2007).After a few months, I got a call from the BMW Gallery, and I was told that the title document of my old car was missing. I had kept the title document in the glove-box of my old car.So, I went to the Gallery, gave them the original lien-release document of my old car and told them that the loan on my old car was completely cleared, and that the lien has been released from the bank. They agreed, and told me that they will apply for a duplicate title for my old car.I received a mail from the NY DMV 3 weeks back week. I am very shocked and dis-heartened to see that my signature has been forged thrice in the application forms sent to NY DMV to obtain the duplicate title of my old car. This is not what I expected. My signature has been forged on three forms - NY DMV application for duplicate title, BMW Norwood letter-head, and on MA RMV Assignment for Duplicate Certificate of Title form. I have heard the Gallery does very good, transparent and professional business with the customers. Now, I am worried about identity theft and fraudulent impersonation. My wife was called to ask our consent to apply on our behalf, but, we never expected forgery. The application form has been rejected by NY DMV. There is a note in the mail which says that the NY dealer's facility number is missing. I dealt with these three people - Ed Oteri, Ken Dale and Alex Archer.I have mailed these people twice, and they have not cared to contact me about this yet. This is really very bad customer service. Also, I would like to speak to the person who forged my signature. Thanks.Please contact me at my cell 315-416-5379. Warm Regards,Vikram Hosakote

123potato

13 de mar. de 2011

Dan MacDonald and the rest of the service staff at BMW Gallery of Norwood are the reason I drive all the way to Norwood (from just outside of Boston) to get my car serviced. I've been through three BMWs (a 323 wagon, a Z4, and a 328 hardtop convertible), and Dan has taken the best care to have my cars serviced as best as possible. He's always been friendly and honest and straightforward with the service repairs. When Dan has been busy or unavailable, I've had the opportunity to work with Kim Lexner, Kate Santa Maria, and Matt Baker, who all have been just as wonderful. The service staff at BMW Gallery of Norwood take the time to explain what repairs involve, options, costs, with honesty and detail. There's also another gentleman in the service department whose name I cannot remember, but he also gave me the same kind and straightforward service. Every time I got my car serviced, my car came out looking new after being vacuumed and washed. At one visit, a service advisor let me take a look at my car on the lift before choosing to proceed with a repair. Truly, other service departments have a lot to live up to to match my experiences at the BMW Norwood Gallery.

rkala

27 de ene. de 2011

Horrible experience, 1st car they had me in a bidding war with a customer 50' away after the other sales person swipped the keys as my salesman went to move a car in the way before my test drive. No problem they had the exact same car with fewer miles that was taken 30 min prior to another dealer. Inquired about it, Matt called Norwell and car was still available. Agreed to a deal, 500 deposit and paperwork complete. Sales team called Norwell to tell them car is now SOLD and they need to have the car delivered Back To Norwood for delivery. The afternoon I was to pick it up Matt called to inform me that it was also sold. Yes after I had spent 5+hours and had a sales agreement signed by them...He specifically told me the deposit would guarentee it. You think that after a breach of contract at the very least you would hear from the Manager of the sales dept with a explanation!!??? They did have another with 10,000 fewer miles but wanted another 3,000+. You think they would TRY to make their mistake right but really only seem to be concerned with the $$$. And now almlost two weeks later they still have not sent my deposit back after they said it would be in the mail...Yes I just called and was transfered to a voicemail...

West Coast Buyer

13 de ene. de 2011

I purchased a 535xi CPO online in December after locating the car on BMWUSA.com. I couldnt locate one on the west coast, but found two that met my requirements on the east coast. My first choice was out of Chicago, but didn't have a fold down rear seat, so I ended up purchasing from Norwood BMW. It was a pleasure to deal with the Chicago dealership, I wish I could say the same for Norwood. Below are the highlights of my experience with this purchase:My initial request for a quote was met by an email response from Aaron, who didnt respond to a subsequent follow up email. This led me to a phone call with sales, and working with a sales rep named Chris Stadolnik (Sales).Chris answered a few a few questions I had about the car, and I agreed to purchase it. He e-mailed me the credit app & deposit authorization forms. I filled them out and emailed him back. He told me he would turn them over to financing and let me know the status shortly. I didnt hear back from him that day nor the next. After sending an email & leaving a voicemail, I called the operator to be told that he had taken the day off. I explained to the operator that I was trying to determine where I was in the process of purchasing the car, and was transferred to financing, This put me in contact with Ken Dale (Finance Manager) . He told me that I was approved, but that he had customers and would call me back. I didnt realize I wasnt a customer and he didnt call me back. When the day was about over, I called to complain and was put in touch with Alex Archer (General Sales Manager). After explaining to Alex that I was trying to purchase a car, but running into difficulties in finding someone who would sell it to me, he told me he would take care of the problem, and shortly afterwards received an email and follow up call from Ken.Ken went through the paperwork and requested insurance documents from me. I also agreed to purchase an add-on to be included. The docs had to be signed locally, so he told me he would Fedex them to my local dealership that day, so I could sign them on the next. The docs didnt go out that day, but they did eventually get mailed. Finding out the status of the docs was difficult. Ken was very slow to respond to e-mail questions. I sent queries into the status of the docs, and when he finally did respond, it took a couple of e-mails to get a tracking number that was readable. Finally after receiving a tracking number, I confirmed the Fedex had been delivered from the tracking number, went to my local BMW dealer, and found they didnt have any package afterall. When looking closer at the details from Fedex, the tracking number showed delivered, but it was delivered in Norwood, not San Diego. Ken had sent the wrong tracking number; the package didnt go out as planned. Ken sent me a revised tracking number showing the next day delivery expected.Since getting the purchase agreement to arrive in San Diego took a couple of days, the car was still listed for sale online, even though I had agreed to purchase the car and given a deposit authorization. With the docs due to arrive the morning of purchase, I noticed that the price had been reduced $625.00 from my agreed purchase price. I requested the docs be modified to reflect the new lower price, and of course didnt receive a response. It was very difficult to ever get a response from this dealership. I emailed the Phil Driscoll (General Manager), and Alex Archer before finally receiving a response. The dealership refused to change the price, so apparently I was to pay a premium over anyone else who would be interested in purchasing the car. Normally this would have ended the transaction without purchase, but BMW was having an extended warranty promotion that ended in 4 days, and I didnt have a backup choice from another dealer, so I decided that it wasnt a deal breaker. I did decide that I would instead give a thorough review of my experience with this dealership, which you are reading now.On my second trip to my local dealership to sign the docs, the docs were at least there. I was told by Ken, that the BMW extended warranty promotion would be explicitly detailed in the sales contract, but it wasnt mentioned in the docs at all. Thankfully the San Diego dealership was able to get it added to the contract so I signed the docs. To continue emphasizing the lack of response to emails, since I agreed to purchase an add-on, and needed to have the car shipped cross country, I needed to confirm when this add-on work would be completed and that the car would be available to be shipped so I could arrange shipping from a third-party transit company. I queried Chris & Ken via email but never received a response. I spoke with Alex Archer on the phone, who told me he would call me back within 5 minutes to confirm, but Im still waiting for that return call. Finally frustrated again, I contacted Phil, who was able to let me know the work was done and the car would be available for shipping once they received the signed purchase agreement back from the San Diego dealership. In fairness, I should say that Phil was the one person I dealt with at Norwood who handled himself professionally and gave a positive impression of the dealership. I purchased the car, arranged shipping and was told by Ken that one key would be given to the carrier, and I would receive a fedex. I never received a fedex, and two days before the car was scheduled to be delivered, sent an email to Ken, Chris & Alex. I never received a courtesy response from anyone to let me know that they gave all the keys to the carrier.The car was shipped, and arrived yesterday. The dealership didnt include the navigation dvds, so I dont currently have an operational navigation system. Ive sent an email requesting the dvds be shipped to me, but have not received a response so far. Ive contacted BMWUSA to see if this can be resolved with my local dealership, as I dont have a lot of confidence that I can get this resolved based on my experience with Norwood.Additional update as i've had the car for two days, the car was advertised to have Sirius satellite radio, with one year of subscription included. I tried out the satellite radio today, and was prompted with an ESN number and a toll free telephone number. I called Sirius and was told that the ESN was for the original owner and that there wasn't a prepaid year on the car. After about 30 minutes on the phone, Sirius agreed to give me a year free of use, but that was a concession on the part of Sirius, and had nothing to do with Norwood BMW. As far as Sirius could tell, there wasn't a prepaid year of service on the car. 1/14/11 - the navigation dvd issue has been resolved.

brianroche

19 de dic. de 2010

I initially had some problems with my car service at this BMW but I was asked to work with Katherine Ellis in the service dept. Her service and commitment to making sure the customer (me) was happy was second to none. She did an excellent job following up on my issues and making sure everything turned out just as I expected. Katherine turned in a difficult and disappointing situation into a positive one.My faith in this dealership and the excellent service I know they can provide has been restored thanks to the excellent work of Katherine. I would strongly recommend taking your car their for service and if you're unhappy I would call them back and ask to speak with Katherine, I'm confident she will make sure you leave happy.Thanks again Katherine!

vikramganesh

11 de oct. de 2010

We bought a certified pre-owned BMW 328i on Oct 1. It has been 10 days now. We have experienced many problems already. Within 24 hours of purchase, I observed "Service Engine Soon" warning indicator on the speedometer, and the left tail bulb was burnt. They said the on-board computer of the car had some wrong data. These were fixed free of cost. A new bulb was installed and the on-board computer's data was reset. Then, after 2 days, the same left tail bulb got burnt again. This is very disappointing. I think the car has problems with the electrical system or voltage distribution. I am not able to understand how and why BMW certifies a car with defective electical system and wrong data on the on-board computer. And, for every trip to the dealer, I need to drive around 30 miles (for no mistake of mine). It is very sad to have experienced these problems within just 10 days after purchase. The past 10 days have definitely not been peaceful. My wife and I are totally unhappy with the overall experience.Apart from these problems in the car, the rest of the things are good at this dealer. We got a nice finance APR rate and a good affordable monthly installment amount. The customer service is very good. The time-to-repond and the friendliness is amazing.

Kens1995

3 de sep. de 2010

Having purchased a few cars in the past 64 years, I must say that this was the best experience ever in purchasing a car. Great group of guys. Naeel handled the test drive and the negotiations and I never sensed that I was being pushed or pressured. When he explained why he could not accept my original offer, I felt comfortable increasing it by $1500. I hope that my experience with the service department is as memorable. Try to avoid doing business with their satellite in Norwell as my dealings with them were quite the opposite. They were more into game playing than selling cars.

willlie j sanford

9 de ago. de 2010

recently i had my wife's white 740i at ahe collision center for a minor repair which was handled satisfactory however her window were tinted by a sub contractor by mistake' the tint job although a mix up i agreed to tint remaining windows, but at some point during the tinting process the pael that houses the controls for the driver side seat was broken and after bringing this to the collision center's manager's attn. he tried to tell me that it was already broken, which was a lie, he very adamently denied it was broken there which made me very mad and as far as he was concerned i had to deal with the tinting co. myself even though the car was left in their hands. I went to the bmw gallery exspressed my feelings to the lady that checks in the cars for service, she put me in in touch with a gentle whose name was stan and from there this was handled in the manner that should have been done at the collision center, the car was fixed at no charge as it should have been, it just sucked that i was put through that, i must say that i will continue to use the gallery for all my mechanical repairs but will noy go back to the collision center for any body repairs as long as the gentleman that treated me like crap is there, i think that if not for stan in the service dept stepping in an taking charge as he did i would never have went back, i don't want to think that i was treated as i was because because i am black, even though i am black my money is still GREEN, i want close this by saying thank you so very much to the lady at the gallery that checks in the car for service and stan for taking care of the problem, look forward to seeing you guys soon for the repairs that we spoke of

pft

20 de jul. de 2010

I cannot say enough good things about this dealership. Its overall professionalism, follow-thru, after service, etc. And, not forgetting competitive prices and exceptional business principals. BMW Gallery of Norwood is what all vehicle dealerships should aspire to be.

PMWiseman

10 de may. de 2010

Steve Martin, Internet Sales Manager, should be promoted to General Sales Manager. When no one else would put forth the effort, he exceeded the standard. As an out of state buyer, it is refreshing to have someone take the time and interest to resolve a problem/issue I had with the dealership. When you use this dealership definately deal with him.

tl9954

12 de abr. de 2010

I have owned BMW'S for the last 15 years and this dealership and especially dealing with my sale associate, Peter Fard, has been a very memorable experience. He was very knowledgeable of the BMW I was purchasing. He was always avaiable and always promply returned my calls. I would never go to another dealership after dealing with Peter Fard and BMW Gallery of Norwood.

nswartzm3

23 de mar. de 2010

I bought my 2002 M3 (51,000 miles) at BMW of Norwood three weeks prior to my first service visit. I had noticed that the rear differential was leaking fluid so I brought it in for evaluation. The diagnosis was a leaking pinion seal that was in need of replacement. This repair was estimated to cost $850. I inquired to the sales team about them covering it since I had just bought the car. They simply stated "We will take care of it." No negotiating or games were played, despite the car not being covered by any warranty. I was and remain very impressed with my experience there and they have exceeded my expectations in every way to date. I intend to use BMW of Norwood for my service going forward, despite the fact that they are located about 25 miles further away than my nearest BMW dealer. Many thanks guys!

nswartzm3

4 de mar. de 2010

I bought a used M3 from Harris and he was very professional and fair with the negotiation. I felt very good about my decision to buy there and got a great car and had a great experience. I would recommend Harris to anyone looking for a new or used BMW.

jj_jetsets

6 de feb. de 2010

I bought and service my car at BMW Norwood Gallery, gave me great trade in value for my old 4 RUNNER which was still in excellent condition. I always wanted a BMW and will never look back, BMW is the ultimate machine and knowing that you have a great dealer you can trust and rely on to maintain your machine in a modern state of art building. What more can you ask for. Customer service in sales and service is impeccable, keep it up to stay 5.

brette13

4 de feb. de 2010

BMW Gallery in Norwood provided us with excellent service from the minute we walked into ther doors. From the knowledge about their cars to the white hot chocolate from the Keurig Machine, we were very satisfied. We would not go any place else to buy our BMW's. My husband also bought his car there a couple of years ago and he was very happy as well. I love my new BMW X3!

pkahhale

28 de ene. de 2010

This is my second BMW purchase at this dealership. They have lots of choices and many models to look at. The staff is very friendly and knowledgeable and they make you feel comfortable. No pressure. The prices were very competitive and the service department is well organized and they always have my schedule and my time as a priority. I would definitely say that this is as close to "turnkey" operation as a dealership can get.

rderafelo

30 de nov. de 2009

Every person I dealt with at this dealership went out of their way to help me. I was impressed with every aspect of the operation, from price to product knowledge. However, what really set this experience apart from the other dealerships I have dealt with was the level of personal service. I drove 6 hours each way to deal with BMW Gallery of Norwood, and I will gladly do so again.

mtnb333

14 de oct. de 2009

My husband and I worked with Craig and found a great car for us to purchase. He was very pleasant in dealing with us and was always available to answer our many questions. The financing was a smooth process and super easy. I am contrasting Craig's salemanship with a BMW sales person I am currently dealing with in a BMW dealership in Long Island (since BMW Gallery didn't have the specific car we were looking for) and it is a night and day experience. The salespeople in Long Island don't even compare to the high level of service that Craig and the financing person gave to us. Thanks for a great experience.

ajshubin

5 de sep. de 2009

I first became acquainted with BMW Gallery Of Norwood, MA through the internet. Although I had a fairly clear idea of the BMW I was looking for and the price I was willing to pay, I'm happy to report that the internet support I received from Steve Martin went a long way towards establishing my comfort level with the dealership.When visiting in person, my salesman was Harris Ali. Harris was a pleasure to work with, I felt he was interested in my finding the right BMW for me. The negotiation process that followed went extremely well, without pressure and notable for its flexibility and consideration of my point of view.I would heartily recommend BMW Gallery to anyone considering the purchase of this exciting brand.

kmarkell

26 de ago. de 2009

My husband and I were very pleased with out experience at BMW Gallery. Harris was very courteous showing us cars. We then left to look at other cars nearby and when we returned Harris was happy to take us for test drive. He explained very simply the car while we were driving and was very knowledgeable of the workings of the car.We would recommend him to our friends.

dmparmelee

16 de ago. de 2009

Admittedly, I was not super excited about going though the car buying process, and was skeptical about getting a BMW. The first few dealerships that we visited fell short of our expectations; and, we didn't feel that we were getting good value for our trade. However, my husband did some research on his own and met Tom Michalopoulos at the Norwood Gallery. Our experience there was far superior to what we'd previously encountered. The cars that we test drove were in good condition, were actually in our price range and they were willing to give us a fair amount for our trade in. Tom spent a tremendous of time with us to help find a car that we are BOTH comfortable and excited about. We are now first time BMW owners.

Rudy0308

9 de ago. de 2009

I am Deployed in Iraq, found the vehicle I wanted to buy at BMWUSA.com, and got in contact with the dealership. Harris quickly supplied me with all the information I asked for and ensured the vehicle was ready for delivery to a relative. All of this happened via e-mail and a few phone calls. A great experience!

jimp

3 de ago. de 2009

Harris did an excellent job of explaining the differences in model's and equipment. He was very efficient and showed he valued our time. When it came to price/trade in negotiaitons he was very fair and good at explaining the dealers position. I would recomend him to anyone shopping for a BMW.

jhs01913

29 de jul. de 2009

I had considered looking at a BWM as my new car purchase. I had done my homework as to the model of car & $'s I was willing to spend. Never having driven a BMW I wanted to be sure that it was the type of vehicle I would be happy with. On arriving at the dealership, a salesman was not immediately available. After a minute or two, Harris came to my assistance. I explained my concerns regarding the "ride" considering that I was not accustomed to a performance vehicle. Harris could not have been more accommodating. We did a road test, highway, residential, side streets. Gave me great instruction & guidance regarding the car. Returning to the dealership, we went through the process of negotiation. Agreed on a number and sealed the deal. Could not have been easier. I arrived at the dealership at 10:30am & I was in the bay at 1:15pm with plates on the car & getting instruction from Harris as to the operation of the vehicle. I was amazed that I could accomplish so much in so little time. Of course, I had some questions on the days following my purchase & Harris was always available to answer my inquiries.

rrichie

27 de jul. de 2009

GREAT experience at this dealership. I worked with Steve via email, and he was courteous and willing to negotiate which got me in the door for a test drive. Tom was an exceptional sales person. He was extremely knowledgeable, made me feel comfortable and worked with me on a fair price. I am a very happy BMW owner thanks to Tom and the team!

pgranger

8 de jun. de 2009

I appreciated the fact that BMW Gallery and Harris did not give me the "hard sales" routine. They treated me with respect and provided a fair price without going back and forth 20 times. The dealership was an important factor in buying from Gallery. the car sells itself and being an informed customer I had a good idea what the market was for this car. Gallery and Harris were able to price the car fairly which prompted me to buy the car, even though I had not planned to buy until August.

ivorylit

3 de jun. de 2009

Harris is a soft spoken, no pressure gentleman. Overall the most pleasant experience at a car dealer I've had! There was no pressure, an easy and quick negotiation, and a clear sense Harris and his team would go the extra mile. We had total faith in the preparation of the car and any after are we might need.

sericthomas

12 de may. de 2009

I dealt with BMW Gallery on the used car side of the shop: trading a 2000 Corvette toword a 2003 Porsche 911 Carerra 4. My salesman, Tom Michalopoulos was unfailing professional, pleasant, conscientious and informed. Tom worked with me to make the process as trouble-free as possible and to explore every practical purchase and delivery option in organizing the trade. I would not hesitate to recommend Tom and the BMW Gallery.

mitale

9 de may. de 2009

The salesman who sold me my car was Peter Fard.He is an asset to the BMW Gallery.I have bought 2 other BMW'S from Peter and would recommned him to all friends and families.He is honest,caring,and does whatever it takes to put the customer as his #1 priority.Thank you Peter.

dalbee

15 de abr. de 2009

I visited the BMW Gallery in Norwood last week to look at Pre-Owned BMWs. I was greeted by friendly Sales people and the Sales manager. My salesman, Harris, was very helpful in having me test drive a car - and eventually finding the perfect car for me. My husband made an offer - and it wasn't long before I owned my first BMW.I am impressed with the free service and extended warranty offered by BMW. I have always been afraid of the expenses- then to find out that all service is free up to 60,000 miles was a great surprise.I am expecting my first purchase of a BMW won't be my last.

WhiteBimmer

8 de abr. de 2009

I recently purchased a 2006 BMW 750Li from Gallery BMW and found the experience to be exceptional. Steve Martin was my Sales Associate, and he was very respectful, knowledgeable and straight-forward in his approach. After having a horrendous experience the same week at Herb Chambers Foreign Motors West (which appears to be no surprise), I spent two hours on a Friday afternoon with Steve, closed the deal and was able to pick up my beautiful Bimmer the next day at 9am Saturday morning. I got the car I wanted for a better deal than I originally had thought I could get. Steve went above and beyond in making my sales experience A+ in just about every way. I would recommend Steve Martin and Gallery BMW of Norwood to anyone seeking to purchase a BMW in the greater Boston area.

noise555

7 de abr. de 2009

Great personal and friedly service. Very patience and willing to go through a lot of questions and discussion of option to help me find the right car at the right price. I never felt pressured through the whole process and was completely satisfied with the purchase. Took the time needed to make me feel comfortable with the car before I drove off. Very nice facilities too.

welagi

6 de abr. de 2009

This is my 3rd BMW....and first time buy at the Gallery..I'm very impressed on the products presentation.... on how friendly, courteous ,the level of customer care service...and how hard my salesperson worked to make this sales possible for me....I have testdriven BMW's competitors and have visited numerous dealers along the automile...and in metrowest area....But got to say..Bimmer is the Best.... and Craig my salesperson is the man!!He met his quotas and ...I got my price....and walked out with another beautiful car...It coudn't have been better....

Betsy D

6 de abr. de 2009

Craig exceeded all expectations in every area. He spent a lot of time with me as I decided on which model to buy as well as which stereo to put in it. He went way out of his way to find a car for me that had in it what I wanted. He sent someone to Princeton NJ to get the car and have it back in a day so that I could benefit from the promotion BMW was offering in March. After he picked me up from the dealership where I dropped off my old car he spent another significant amount of time explaining every little thing about how my car works. The experience with Craig could not have been better! I will definitely recommend him in the future.The man in the finance department was also very nice. Sorry, I can't remember his name.

drauh

6 de abr. de 2009

Harris Ali was extremely courteous and professional throughout the sales and trade-in process. His honesty and clarity were refreshing. I was happy to use the BMW Gallery of Norwood for my third BMW auto purchase in the last 7 years. Thanks Harris for making my recent purchase a pleasant experience.

megano

6 de abr. de 2009

I purchased a BMW 135 in December with the help of Harris. He assisted in getting me in this car for the right monthly payment. I found out about 2 weeks later that I was expecting and unfortunately the car I had chosen was not going to be suitable for a child and all of the "gear" that goes with one. I explained my situation to Harris and he was able to get me in a used X5 for a lower monthly payment. Harris went above and beyond to assist me with getting into the car I wanted for the monthly payment I needed. I would definitely recommend Harris and the BMW Gallery for unprecedented service and quality and will go back for my next purchase.

reviewApril

2 de abr. de 2009

I went to two dealerships, and had an appointment with a third. Chirag Patel was so nice to deal with and so accommodating,that I did not go any further and purchased the car from him. No arm twisting, no games played, none of the usual back and forth that people hate when buying a new car.Best Salesman, Best Price.Best business office. You get the message.

kristinb27

3 de mar. de 2009

GREAT experience. Muhammad took the time to determine the car that truly suited our lifestyle and worked with us on the price. There wasn't any pressure to buy above our needs or even to commit if we weren't ready. They made the whole process easy and we couldn't wait to pick up our new car. The customer service overall was friendly and helpful.

helena 54

2 de mar. de 2009

I drove 180 miles to the BMW Gallery Norwood Dearlership and David Camirand was my sales representative helping me with my used BMW Coupe purchase. David wanted me to have the best possible experience and he achieved that and more. From the test drive, trade in offer, and final paper work David did everything to make the transaction work for the customer. I would highly recommend David and BMW Gallery Norwood for those seeking a possitive car buying experince. Also, Siobhan Hunter, Business Manager was a pleasure to work with. Thank you David and Siobhan. Helena

jfragola

5 de feb. de 2009

Like most people, I enjoy the concept of purchasing a new car but despise the process of it all. I just purchased a new 335i convertible and could not be more happy. My client advisor, DAVID CAMIRAND, was exceptional to deal with. I would highly recommend him to anyone. I had been working with him for well over a year and he never once was impatient or lost any interest in trying to keep me satisfied. How many sales advisors can you say that about? He was very knowledgeable about the product and never pushy. As a consumer, I like to take my time car buying so that I can feel confident that I am getting the best deal available. David was always available but allowed me to proceed at my own pace without making me feel pressured. I can honestly say that this was my best car buying experience so far and would not hesitate to work with David or Gallery of Norwood in the future. Believe it or not, when I told David how much I wanted on my trade to get the deal done, he came back and told me that I could have what I wanted PLUS another $250 off. When was the last time a car dealer gave you more than you even asked for? That is unheard of! I also worked with Alex Archer regarding trade values, Andrew Miller who got the exact car I wanted delivered from another dealer and Siobhan in the finance department. They were all top notch!Thanks to David and his team at BMW Gallery of Norwood!-John F.

tara_n_hammond

28 de ene. de 2009

Our car buying experience was great. Steve was knowledgable, friendly, and answered all of our questions. He worked to get us into the car we wanted within our timeframe/budget. The day we picked up the car he spent a long time with us showing us how everything worked and helping us activate all the features. His dedication didn't end the day we drove off the lot. When we have called with a question or needed his help on something he has been great - quick to get back to us and very helpful. I would recommend BMW of Norwood if you are looking for a car.

cathycongo

28 de ene. de 2009

I HATE, LOATHE and DETEST the process of shopping for and purchasing a car.....I decided it was time to "take the plunge", put on my armor and set out to purchase a CPO BMW X3. Prepared for the usual unpleasantness of the process, I was so pleasantly surprised by this dealership.....from the moment I stepped into the showroom, I was greeted by a very professional receptionist who introduced me to Tom.....and instantly, there was an ease and comfort with him. He is professional, friendly attentive but not overbearing, knowledgable and easy to work with. I was referred to this dealership by someone who has been working with them since the late 80's, and who raved about the sales and service. Being a skeptic, I questioned her enthusiasm about a car dealership! Truly, now I can understand why. I have had an affiliation now for a few weeks, with both sales and service and they are VERY impressive.....!!! So, I am a convert and a VERY HAPPY BMW owner! And I can't imagine ever needing to go elsewhere!!!!

eagles

25 de ene. de 2009

Our experience purchasing the certified Z3 BMW was the smoothest ever due to our sales associate Muhammad Kaleem. He was professional, knowledgeable, and qualified to complete our transaction in one afternoon. We drove to BMW Gallery in our old car and left in our Z3. Muhammad stayed late to complete the deal and demonstrate the features of the car. He truly made us feel comfortable throughout the process. We would highly recommend BMW of Norwood and their associate Muhammad Kaleem.

jlien

22 de ene. de 2009

I usually don't write reviews of this sort, but I felt compelled to after my experience with BMW Norwood and Steve Martin (yes, that is his name). During the entire sales experience, Steve was incredibly professional, honest, and humble. It seemed like he had all the time for me, answering any question I threw his way. There were many things that Steve did right, but I just want to touch upon one example that demonstrates the type of person Steve is. After picking up my new car, I asked Steve if I could exchange the floor mats for a different color. Steve said "no problem" and he would handle the exchange with the parts department. By the time I could return to Norwood, the mats weren't exactly "new" anymore, and the parts department declined to accept my floor mats. Without hesitation, Steve offered to buy me new floor mats and followed through with it. Thanks, Steve!Never pushy and always amicable, Steve allowed me to feel confident about making a big purchase. My experience with Steve was very positive and I would recommend him highly.Jim L.

Don Rosenfield

19 de ene. de 2009

I have very positive reviews for the dealership, Steve, and Siobhan. They were professional, friendly, and helpful. On the day I picked up the vehicle, Steve picked me up at the train station at a very late hour, and made sure before I left the dealer that I was fully familiar with the vehicle. He also spent a great deal of time after the sale helping me. Before the sale, I had made internet inquiries to three dealers and this dealer was very prompt in responding and was by far the most prompt

chandm7

14 de ene. de 2009

My selection of BMW Gallery of Norwood was the result of an internet search for a pre-owned BMW 330xi, which I located at this dealership 2 hours from my home. While Steve is not the original sales person that I spoke with, he quickly became my sales person of choice based on his personality, thoroughness, and overall knowledge of the vehicle. Having had less than favorable dealership experiences in the past, I was pleasantly surprised by how accomodating everyone was, especially Steve. No pressure, and upmost courtesy. The day of my return to the dealership to purchase the vehicle, I was extremely late due to bad weather and highway backups caused by post-Thanksgiving traffic. Not only did Steve patiently wait for me, but he greeted me with a smile and made the long and tiring trip so worthwhile. The business manager, Siobhan, was also extremely pleasant and efficient. I will certainly recommend this dealership to friends and family, and return for my next vehicle purchase.

aluigi

13 de ene. de 2009

I highly recommend dealing with Muhammad Kaleem, he is a true professional and treats his clients with the utmost respect and dignity. He is sincere, knowledgeable and TRULY cares. Overall my experience was excellent and I highly recommend the BMW Gallery of Norwood and most of all my sales advisor Muhammad Kaleem.

josemohan

11 de ene. de 2009

The Best People n the Best Facility I have Ever Seen.....!!!I was helped with my questions over the phone by Tom around 10 in the morning.I told him I will be there like in 45 minutes.But When I reached the dealership 15 minutes early the car which I was looking at is already at the front waiting for me.("My previous experiences are like We dont have the car anymore, sorry its on hold, please wait lets check our inventory" at nearby dealers.).Tom is a person of great Knowledge and he has a great style of explaining anything about the Car.He is never a Pushy, Very pleasing and Understands from the customer side point of views.Had a wonderful experince doing the test drives with him.Gave me the Best Numbers for my trade-in car.Everything went so quick ,like in less than two hours I turned out to be a Proud Owner Of a 328xi sedan.Siobahn at the Financial services was another great peson who helped me get thru this.She is a Cool n Motivated.This is one Top Notch Facility....The Showroom Floor is awsumm, Very clean, Well lit....The way cars are Displayed,You feel like spenting the whole day looking at them.....Thanks to everyone at the Facility,Jose

Maciel

8 de ene. de 2009

Two years ago, I leased my X3 from Tom. He was extremely helpful during the lease process... With much help from Tom, I have just completed the buy out and purchase of my X3!During the past two years, Tom has always provided me with exceptional service! He was extremely helpful with the process of converting the lease to a CPO purchase. The BMW Gallery Norwood is a top notch facility!

jasong98765

8 de ene. de 2009

Muhammad did a fantastic job helping me find exactly what I was looking for and meeting my strict budget limitations. I confronted him with some seriously tight parameters and he came through for me. The whole experience was delightful and he was able to take me through the process of leasing my second BMW as efficient as possible. He was VERY easy to contact and returned my calls expeditiously. He is a very knowledgeable, professional, and polite....a great dealer. I live in Boston but will be commuting to Norwood from now on in order to deal directly with Muhammad.

rrosenblatt

7 de ene. de 2009

The guys at BMW Gallery Norwood were very pleasant to deal with, enthusiastic and informative without being too pushy, and very accommodating when we were wavering between new and pre-owned, between buying and leasing. We wound up leasing a new 335xi (great car) and the pricing we came up with was, well, as inexpensive as any other quote we got for the same new BMW, and cheaper than some. I would definitely recommend this dealership.

amysweed

7 de ene. de 2009

We felt welcomed at the BMW Gallery of Norwood right away. The Callery is light-filled and spacious, and full of new models to look at. Our sales associate, Muhammed Kaleem was very knowledgeable and never pushy. He is enthusiastic about BMW's and really knows his stuff. He took the time to find out what we were looking for and what would suit our family. We would highly recommend Mr. Kaleem. The financing staff was really helpful too. Our experience was really positive. We will definitely do business with BMW Gallery in the future

tsusen

7 de ene. de 2009

I had a Honda that was totaled and needed a replacement car quickly. Having owned an Audi and a Lexus, I wanted a BMW (since my kids are staring to graduate from college) and so visited BMW Gallery first before stopping at other dealerships on the AutoMile. Steve Martin was very attentive and knowledgeable but never overbearing like many car sales associates. There was a great 2-year old X5 on the lot which was a great replacement for my Honda SUV. Steve helped me with his sales manager to get a great price and then took care of all paperwork. Steve is extremely professional but friendly and likeable, also. He made the entire process easy. I'd recommend working with him to anyone looking for a new or used BMW.

rossfinn

7 de ene. de 2009

Steven was a pleasure to work with. He was extremely knowledgeable of the car I wanted. He was able to assist me with the options I requested and kept me informed as the car was being built. My phone call were always returned promptly. The delivery process was smooth. He demonstrated all the cars features and hooked up my telephone and ipod for me. I would recommend that anyone purchasing a new BMW use Steven as their salesperson.Ross Finn

ronschmi

7 de ene. de 2009

I traded in a 6 year lod 325xi for a 335xi in May. Steve Martin handled the transaction with professionalism and enthusiasm. He took the time to answer each question I had without ever feeling rushed.I have recommended Steve to anyone who has seen the car and expressed interest in purchasing one.

mahendra123

7 de ene. de 2009

I had one of the most satisfying experiences in dealing with BMW Gallery of Norwood and in particular with Sales Associate Muhammad Kaleem.I received the best service from Muhammad in selecting a Pre-Owned Certified BMW of my choice. He was extremely helpful, courteous, knowledgeable and friendly in my transcation for the car. He went over all the details, service and warranty information and answered all my questions to my full satisfaction. He arranged to have the purchased car get ready and prepped on time and followed up with me by phone to schedule its pick up. Muhammad also informed me about the future follow ups and scheduled mainteance programs. He went over with me in full details about all the key features of the car and its functions.I will definately recommend Muhammad and BMW Gallery of Norwood to my friends interested in buying a new or pre-owend certified BMW.Excellent service...and one of the best dealerships in Boston area.

rheatziros

7 de ene. de 2009

I had a GREAT experience working with Mohammed! He was very easy to work with, did not pressure me and was very attentive. He followed up with me after the sale to make sure everything was working properly. It was a pleasure working with him and I will highly recommend him to family and friends.Rhea Tziros

srivi

7 de ene. de 2009

The Customer Service is very good, answered all our questions.Liked the Quality of Work. The Sales Rep was very Friendly and helpful.The Overall Experience was very good.The Price was not exactly as we expected but close to what we expected.

JoeP

6 de ene. de 2009

I've worked with Muhammad on two occasions and would highly recommend him - his professionalism and attention to detail are to commendable.I've always felt that Muhammad has sincerely had my best interests in mind throughout the sales process and has always sold me what I wanted rather than what he wanted to sell me. Clearly, he puts the customer first and his commission second.Joe Piro

TimD

5 de ene. de 2009

Muhammad was a true professional throughout the sales process. I looked at other dealerships online but always returned to BMW Gallery Norwood because of Muhammad's interest in finding the right the car for me and at the price I was looking for. I will be recommending Muhammad to my network of friends and business colleagues.TimHingham, MA

emedway

30 de dic. de 2008

Each time upon entering the showroom, I was greeted in a friendly and professional mannner...not overdone nor underdone...just right. That really sums up my overall feeling about the dealership and my sales person. I shopped other brands and one other BMW dealership. I choose this dealership to buy from because they didn't come across too stuffy or arrogant. I came very close to buying a Lexus, but I felt like an old man surrounded by lots of even older salesmen at the Lexus dealership, which made the Lexus feel even more of an old man's car than it already is! This BMW dealership seemed more vibrant.I did my pricing homework so it was a very straightfoward pricing negotiation. We met each other pretty much halfway on price. Since BMW still maintains a brand premium, and their sales haven't slid quite as much as other brands, the discounting is not great, but there's definitely room to negotiate a decent/fair price. I liked the fact we didn't get into an ugly haggling over a few hundred dollars. Conversely, I had a particularly unpleasant price negotiation at Lexus of Watertown, in Watertown, MA.I really have a strongly positive opinion of my BMW sales person, Muhammed. This guy really knows and loves BMW's, and it shows. I was glad to give him my personal business. On the day I picked up my car, the process was complicated a bit because I had forgotten to call my insurance agent earlier in the day to notify them I was transfering coverage. As a result, new license plates were not ready. Muhammed handled it quickly and efficiently, and I left without much delay with my new plates in my perfectly prep'd and detailed BMW. I would highly recommend BMW Gallery of Norwood, and be sure to ask for Muhammed.

cmabbett

19 de dic. de 2008

A+++, Thomas helped me find the right vehicle for my needs, he always went out of his way, came in on days he wasn't working, was extremely friendly, and was a very competant employee. I couldn't have asked for a better salesman! The vehicle was delivered to me in perfect condition.

mmcdonald

15 de dic. de 2008

I had a wonderful experience at the BMW Gallery of Norwood. I arrived fully intending to 'just look' at a 3 series I found online, but Tom gave me a deal I just couldnt refuse. During the initial dealings I never once felt pressured to buy. He was also courteous, understanding, and an overall great guy to talk to. Even after I took the car home he still kept in contact, checking in to see that everything was going well. I was treated very well by all employees I came into contact with, including Siobhan Hunter who did financing. I would without hesitation recommend the BMW Gallery of Norwood to anyone looking to purchase a CPO.

JimE

10 de dic. de 2008

I recently purchased a 2006 CPO 325XI. Tom was knowledgable about the vehicle and worked with us to negotiate the deal. We stopped in to see what was in the inventory on the day before Thanksgiving at approx 4:00 P.M. test drove and negotiated the deal by 6:30 and picked the car up on Friday. The overall experience with Tom and The BMW Gallery was pleasant and professional. I would recommend the BMW Gallery in Norwood to friends looking for a BMW and would return there in the future.

caterina

18 de nov. de 2008

after working with three dealerships. I decided that the bmw gallery of norwood was the one I would give my business to. My sales man ( Steve Martin )was the best. Cordial, polite, accommodating and very professional. I was very pleased with the finance department and the closing details were made swift. I highly recommended Steve to my family and freinds. I look forward to a long and lasting relationship with the gallery of norwood. Thanks to all and yes, I love my 328xi coupe.

wally11

13 de nov. de 2008

It was a great to work with this team from the minute i get to their door to sales to finish all paper work , perfect customer service ...great experience with the sale person to a financial people dealing with the paper work and with great service at the end .Great to feel like that when you deal with sales people .

mbonilla

13 de nov. de 2008

This guy was a complete gentleman and very knowledgeable when it cameto the cars. I am pleased with my purchase and look forward to doingbusiness with Mr. Essor in the very near future. I will have no problemrecommending my friends to visit the dealership and also doing business with Mr. Essor. Thanks for everything.

Lovemybeamer

11 de nov. de 2008

I recently purchased a 2006 BMW 330xi and am extremely happy with the overall experience. I went in expecting to get a 325xi and ended up with a nicer car at a better price! My sales person Patty Majeski continually went above & beyond to satisfy my needs and ensured that the overall experience was pleasant. Even after 6 tireless hours of negotiating, Patty was patient and willing to do whatever it took to get the deal done. I've had several cars in the past, but the experience at BMW Gallery of Norwood was exceptional and I would truly recommend both the dealership and Patty to anyone who was looking for first class service.

dietgirl125

14 de ago. de 2008

I went to the dealership with the intention of purchasing a 335xi within the week.We dealt with an employee who seemed very friendly but clearly had no authority to make a deal.He quoted us a price, then tried to back out of the quote the next day. He was supposed to get back to us but never did.BMW lost a sale, and I would not return to this dealership.There are many other cars out there equal to or better than the BMW, I'll just move along to a dealership that cares.

scappola

23 de may. de 2008

This is the 2nd BMW i have purchased, have worked with Kevin for a number of years and I now consider him a good friend. Kevin has recently relocated to the BMW Gallery of Norwood from Norwell, I live in Weymouth (1 mile form Norwell Gallery) and have decided to travel to Norwood for any purchase and or service issues with my BMWs. The reason I will travel out of my way is very simple, for the great service that Kevin and his team provideshighly recommend this great Team!

deiol

4 de ago. de 2007

I called to set up a service appointment for my '95 325i. The first time I selected the extension for service and got the appointment center, they transfered me to service and I reached someone's voicemail. I called back in 15 minutes, selected the extension for service again, got the appointment center, asked to make an appointment for service, was given attitude "oh, you want service". I was transfered about 5 times before I finally got someone in the service department, gave her all my information, finally told her my model car and was told "oh, we don't service 95s" I asked if she was serious and she told me that they don't service 95s or older. The Gallery just lost a potential sale when its time for me to purchase a new BMW.

boston328

4 de feb. de 2007

I just purchased my second BMW from the BMW Gallery of Norwood. Overall, I am very pleased with this dealership. The pricing is reasonable; however, I'm also fond of their service department. Although they have made a few minor mistakes, my service Advisor, Kim, handled them with the utmost professionalism. Having had horrible experiences with Chambers, taking the trip to Norwood is well worth the savings of mental anguish. Moreover, for those servicing an older BMW, the labor rate in Norwood is a fraction of that in the immediate Boston area.

aauterio

24 de dic. de 2006

Mr. Collins, The previous cellular phone conversation with David was very simple!I informed David that I had (6) copies of similar 2004 BMW 645CI's with same miles priced at $54,000. David replied," O.K." I then informed David that I viewed one of the six vehicles at Trans Atlantic Motors located in Hyannis, MA. I also told him that I discussed this with them in person and they gave me a price of $52,000. I stated, "you may confirm this!" David's next response was, " Want to buy my car for $52,000 ?" I stated, yes I would consider this. In any event, you mentioned that you would speak to your manager and take another look to see if there was any room to satisfy us both. I will wait for your response.***AS OF THIS DATE I NEVER RECEIVED A RESPONSE! ALSO NOTICED THE VEHICLE WAS NOT FOR SALE ANYMORE???***WOULD NOT RECOMMEND!!!

molder

18 de sep. de 2006

I was able to arrange same day service for a routine maintenance service. It take a few times of phone tag to actually connect with a service agent. Instead of having you hold for the next available operator, the receptionist, just drops you into an agent's voicemail. The agent did call back quickly, but as with anyone's voicemail, you don't feel like you are going to be taken care of at the start.There is a large waiting area with vending, a TV and desks, which makes waiting easier. Overall, the service was good.

ghareeb

28 de jun. de 2006

Brought my M3 in for a routine inspection II and an inner fender skirt that was rubbing on the tire when the wheel was turned to lock. I could get over them charging $30 plus for each spark plug (!at#at! they are under $5 at the local auto parts store) which worked out to be a $700 plus dollar tune up. I chalked that up to the "well, it's a BMW, you gotta pay for it" factor and llimped out to look at the car.The tech's fix for a rubbing inner fender skirt was to just put a self tapping sheet metal screw through the fender!! Instead of taking it apart and replacing the clips, like I asked, he just drilled into virgin sheet metal, leaving bare metal exposed. Not a good recipe for longevity given the salt used in these northeaster winters. I complained to the service manager, and he seemed to think it was a properly done repair. I don't think a vocational school dropout would have done such shoddy work. I then received a "well, you bought it used, what do you care" comment. I have also have had similarly rude experiences with their sales staff. Do yourself a favor and steer clear from this dealership. I would NEVER recommend them to anyone looking for a BMW. Make the drive to BMW of Peabody or Foreign Motors West. Even though this dealership is next door to my work, I would rather drive an hour out of my way than deal with these buffoons.

ghost

29 de oct. de 2004

This is the second new Bmw I have purchased here. I have been bringing in my trade in here for the last 4 years and Wayne Emanuello has taken very good care of my car, work was always completed and was always done on time. I just bought a Z4 roadster.I was given an excellent price for my Z3 trade and given a good discount off the new car. John worked very hard to get my business and he was very knowlegable about the car and its features. He also made the buying process a little more enjoyable and I really did my homework on the prices of a new Z4's and can honestly say I got the best price and I already know the service will be 1st class. The delivery was a breeze and John took the time to show me how to work the new features the Z4 had and explained the break in period. The paperwork was all correct and there were no hidden costs or surprises. From this and past experiance I would recommend the Bmw Gallery Norwood a great place to buy a car.

holzerj

5 de oct. de 2004

I had two very negative experiences with Gallery and would suggest to stay away from them as far as possible. On the first visit I had them install a Dinan S2 upgrade on my 4.6is and whilest the car was on their premise my stereo system (value for equipment >6000$) was stolen, actually it was professionaly removed by an inside person (no break-in signs and all components neatly removed without cutting cables). On the next visit I wanted them to verify a problem on my 4.6is which had already been diagnosed by 2 other dealers but due to this being a Dinan car BMW NA would not let them work on the car, all I've heard is the car is running normal and they have no interest in working on it. On the subsequent BMW satisfaction call I did not give them all 5s and Charly Antonio called (well left voicemail) to tell me that I shoule never visit the dealership to get my car serviced. I will now takes this further and get a lawyer involved but thought I'd just share in case somebody is thinking about visiting this "fine" dealership

Redshift

26 de ene. de 2004

Found a CPO car on the BMW website and contacted them to get more information. Took several phone calls to Anthony, the sales guy, who was sometimes responsive and sometimes not. Was told several things that ended up not being true, such as that the rear airbags were in fact enabled (they were not, my local dealer had to enable them for me) and that the car was never repainted or been in an accident (it had been repainted - and poorly - more on this later).<br><br>A guy from m5board.com agreed to go and check the car out and did so, and sent me several high quality digital pictures and quite an extensive report. Based on those, I called and we agreed on a sales price and I then made plans and flew up to Norwood from NC to pick the car up. Gallery was nice enough to send a very friendly fellow named Mike in a new 2004 530i to the Providence airport to pick me up.<br><br>Got there and they had just had a huge snowstorm a few days before, so while the car was clean, the situation was not very conducive to a detailed inspection of the exterior (hence my missing the repaint). I checked out the interior and everything that I could possibly check out and we did the paperwork and I was on my way.<br><br>Nav system hung several times on the trip from MA to NC. Found that the disc they gave me was cracked. No manual was included for the nav system so I had to spend 30-45 minutes trying to get the thing to work (it's integrated w/the radio, so everything shut down, and I was not about to drive 800 miles without sound).<br><br>Found several problems with the car over the next couple of weeks, and when I went to hand wash it the first time, found that the clear coat was chipping off. Couldn't take it in until after Xmas because I needed the car for ferrying family around. Took it in to Leith and they fixed everything possible, except some things that Gallery should have caught during the CPO inspection but didn't. They arranged for Gallery to pay me back for those items if I paid Leith to fix them. <br><br>Got the car back, called Gallery to alert them to the clear coat chipping and poor repaint (may have been done by the old owner) and chipping clear coat and the fact that I hadn't seen it til after I got home and washed off all the New England road grime, and they basically told me that since the car had been on the road for the better part of a month and that I had "sufficient time to inspect" the car when I picked it up, that they were not responsible. This is partially true, but a dealer that just sold me a $56,000 car could probably pick up a $200 re-paint bill for a front fascia, don't you think? I don't care if the car was on the road for a month or a year, the clear coat does not chip like this unless it was poorly painted to begin with, and that is very clear from looking closely at the car. Live and learn! <br><br>I was happy with the price I paid. The service was not particularly friendly, especially during the paperwork signing. The person who delivered the car knew less about it than I did (and I didn't know nearly as much as I should have). The cracked nav disc and poor repaint job are thorns in my side. I didn't bother to even mention the nav disc or missing manual to them, nor the airbags not being enabled, and they still should have offered to repaint the lower bumper for me. I would probably not buy there again.

FristBMW

10 de oct. de 2003

We arrived at the dealer on a Saturday morning to look at the 745LI. Jim greeted us warmly, and was extremely polite and professional throughout the process. After a 40 minute test drive, we settled on a price, got financing lower than credit unions, and took delivery the next day. The delivery process took about an hour - explaining all the features. We now have 12,000 miles on it. There have been some electrical/recall problems, but the service department has done an outstanding job in accommodating our needs. The loaner car program is fantastic, and I would strongly recommend this dealer to anyone.

cgove1

7 de oct. de 2003

When shopping for my M3 I went here first. Don't remember salespersons name but the first thing I told him was no BS and no games. I was ready to buy but would walk out at the first sign of games being played. Well let me tell you, I've been treated with more respect from Ford dealers. I never expeted to be treated so poorly and with such contempt from a BMW dealer. When I walked out the door (like I said I would) the salesman chased me asking for a credit card to hold the M3 we were talking about. I had to stop and show him that I had a company check in hand and had he only treated me the way I asked to be treated I would have bought the car right then and there. FYI he was trying to get me to pay 5K over sticker, not by telling me what he was doing but by playing with monthly finiance payments and/or lease payments. <br><br>I went to BMW Peabody the next day and bought the car at a slight discount off sticker. BMW Peabody NEVER charges over sticker (even for a Z8 when other dealers were getting almost 2X sticker for them). <br><br>Sad thing for BMW Gallery was that I place a high value on my relationship with my dealer. If they had treated me with respect and offered a "fair" deal I wouldn't even have shopped their price. <br><br>So now I'm very happy driving 60 miles to see my friends in Peabody.

rcusick

6 de ago. de 2003

ok this is a three part story, the happy, the angry and the funny.<br><br>keepin mind my car only has 3200 miles on it in its 2 month life<br><br>part 1: friday night i was coming home from a comedy show in boston, i had been driving for about a half hour, and was on teh exit ramp and suddenly the gas peddle didnt do anythign, so i kicked it into neutral, and noticed that the EML light, traction controll lights and hand brake light was on, and that the car was rough idleing betwen 1k and 1.5k. i decided the restart teh car whiel moving and when i did this everything went back to normal.<br><br>so i called the bmw dealership and set up an apointment to get it checked out, went in today, got looked at and they called me. the error code read for a Mass airflow sensor fault so they are going to replace it, but htey dont ahve part in so it is being over nieghted to get fixed tomorrrow.<br>So that the happy part of this story, no rpoblem no worries. <br><br>part 2: i also wanted them to replace my aux input adapteor that i had boughten beacuse all it was doing was giving back massive amounts of feed back, i told him i woudl take it out since i had put i in nd figured they woudl not cover the labor on it, so i did and droped the car of as i already mentioned<br><br>so in this phoen cal he says that they put it back in for me and it was having the problem(DUH!) bu tthat i have an aftermakret sub and amp, and at this point i know what he is about to say so i cut him off and tell him that i pu tthe aux input in first and it was still have this problem , and he is kind of shocked cus now he has no defense for trying to maybe pin this on me. so he sasy they will replace it but they need my receipt, so i tell them i will drop it off to them tnoight after i get out of work.<br><br>So thats the angry part , they tried to get me but i beat them.<br><br>part 3: so at the end of my phoen call her says somethign liek " i notcied you got thoes fiber optiocs around teh headlights" so i am liek (internally)"oh great he is goign to try and pin somehting on me beacuse of this" and i am liek "yea i do i love them" his repsone is" yea they are realy nice" and then goes on to ask me where i got them an all sorts of crap about them liek i think he totaly wants them.<br><br>thats the funny part:we actually have a bmw service manager wanting to do mods !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! <br><br><br>DAY 2: the mass airflow sensor has been fixed, but they tried to give me tons more crap about the aux input and my after market stero, bu ti agian shot him down and got him to agree to order me a new one.<br><br>NEVER GOING HERE AGAIN<br><br>

becca

8 de jul. de 2003

Let me start by saying that family members had purchsed their BMW's from this salesperson - a few in the last couple of years. Anyhow, I went to purchase and was only given the run around. I seemed to be just a thorn in the side of the salesperson. Every five minutes he would leave and help someone else. Essentially I sold myself the vehicle, because I needed a new car quickly and negotiated the price (not much but below book value). My next vehicle will not be purchased through this particular salesperson!<br><br>I had planned to pay cash for the vehicle but was fought every step of the way by the Finance Department. I couldn't seem to get out the door without discussing finance options, etc. I finally told the guy that he could tell me anything but I was not financing - i even told him I was leaving. At that point the finance guy had to go discuss it with the sales person. If paying cash, don't let them talk you into discussing your options with the Finance Dept - it's not worth it! Overall, an afternoon of knowing what I wanted to buy took me over 6 hours to buy! Ugh!<br><br>Never mind picking up the car - basically, they threw me the keys! Bought it in April 2003 so service hasn't been required yet.<br><br>