D.H.

13 de may. de 2016

I found my BMW X6 online and knew it was the vehicle I wanted. The color (inside and out) along with all the options on the SUV, is exactly what I was looking for. I live in Michigan and admit was a little hesitant about purchasing the car without visiting BMW Cape Cod dealership in person. James Carbonell, Client Advisor answered all of my questions and put my mind at ease. James was very thorough and extremely responsive, as I like to have my questions answered in a timely manner, especially when Im about to make a large purchase. The bottom line price was unbelievable and didnt have to worry about negotiating or playing games to get the price I wanted. James and his finance team made the paperwork seamless. When I inquired about having the SUV shipped to Michigan, James put me in touch with Nick (General Manager) who was just as pleasant and extremely knowledgeable. Nick informed me that his father owned several dealerships in the MA area, and it was always his fathers intent to please the customer. I must say I couldnt agree more. Nick made it possible for my beautiful SUV to be shipped to Michigan at a reasonable price, which would have cost me more to fly to MA and drive it back. I havent drove the vehicle yet as Im still currently driving my BMW 5-series sedan until the lease is up June; but I cant wait to drive the car which will no doubt turn heads. I hope James is still employed with Cape Cod in three years, when it will be time to purchase or lease my 5th BMW. I will no doubt refer anyone looking for a BMW to purchase from Cape Cod no matter where they live in the US!

MelC

11 de may. de 2016

I just got my 1st BMW from Premier BMW on Cape Cod and I love it. Anthony Laham was and is still our sales advisor & contact. I say he still is, because he has been available and very responsive from my 1st inquiry, throughout the decision process and even after the purchase anytime I have a question. He took the time to plan for me to test drive cars for different models & years, explain the differences,options & improvements between them, explained every program, comparing leases, purchase and financing options for different car models, new vs certified pre-owned, and was never pushy in the process. I went with a 328i xDrive and I love it! Their service has also been great. They give you a courtesy car if you cannot wait for the vehicle so you have no down time. Everyone is very pleasant and I am extremely satisfied.

JudyB

30 de mar. de 2016

Rebecca Meyer is to be commended on her personal attention to taking care of my servicing needs promptly, her friendly and accommodating manners but most of, making sure that I am 100% satisfied when I have my car returned.

TheLandry's

30 de mar. de 2016

I didn't like the way I was treated at other BMW dealers I drove 100 miles to premier they're service was outstanding so much so I'm going back to buy another x5 for my son this weekend. It was a really custom tailored service, made me feel very important. Could not have nicer things to say!

Papa Pons

5 de feb. de 2016

I'm sharing my experience so others can benefit from it. If I tell you we weren't a bit apprehensive walking in, it'd be a lie. This was by far the most fun we've had buying a new vehicle. Tim Muldoon was our sales rep. He's passionate about BMW and very knowledgeable, with lots of fun facts and eager to test drive any model or all of them. We test drove several before we fell in love with the X4. Once you buy one of these amazing vehicles, you are faced with the dilemma of having the largest array of fun features at your finger tips except you don't have a clue until you meet Kyle Dailey (aka Genius) Kyle knows every inch of these vehicles and he's a lot of fun to talk to. A great coach with a natural ability to share his knowledge. And yes, you can go back to him anytime. for making the experience so special, fun and painless.

BMW M

29 de ago. de 2015

Mr. Richard Harrington was great! From sales to finance to service...nobody is better than BMW of Cape Cod. This is my 8th BMW & I wouldn't think to go anywhere else - they are EXPERTS!

ch4421

2 de ago. de 2015

Terrible overpriced service. Paid $972 for rear brakes and they didnt even reset the service indicator. $620 to replace a battery and now there are electrical issues with the car. Plus the usual oil/grease stains inside the car every time it gets serviced.

estelle

15 de may. de 2015

Anthony Laham is a terrific salesperson. Ask for him if you go this nice new facility. He arranged to prep a used X3 at short notice, explained everything clearly, was very well informed on the details of the vehicle we were looking at, did not pressure us to buy but told us he was more interested in helping us discover what vehicle would suit us. We did not buy a car at this dealership because we found another that was right for us at another dealership. Still, when we told him that we would not be buying, he congratulated us on finding the car we needed. We will recommend Anthony to our friends.

bmwmom

15 de abr. de 2015

I honestly can say this was the best car buying experience I have ever had.I didn't believe it was possible to get this level of service on the cape.The salesman Joe was knowledgeable and patient. The finance manager explained everything, the paperwork took less than 20 minutes. everything was electronic . This place was amazing. and so was everyone I dealt with

Trillium

1 de feb. de 2015

After recent experiences with BMW of Cape Cod, I am deleting my original review, and writing another. While my initial experience with BMW of Cape Cod's sales department was less than satisfactory, subsequent dealings have exceeded expectations. My husband and I have been working with Nick, the dealership manager, and he has been honest, upfront, and, dare I say it, fun to work with. Dealing with Nick has been the polar opposite of our initial experience with a sales associate and the sales manager, and as such, I'd recommend working with him, if possible, over someone else. Nick has made this the best car purchasing experience we've had to date. We've enjoyed working with him so much, we are now beginning to iron out our next vehicle purchase with him for spring of next year. Our experiences in the service department have never been anything but positive, and I'd recommend them without hesitation. Our service advisor, Rebecca, and the service manager, Derek, always go beyond what would be expected, make sure the vehicle's issues are addressed accurately, and timely, and also make the time to get to know us as people. In the end, I'm happy we gave BMW of Cape Cod a second chance, because working with Nick, Rebecca, and Derek has been wonderful, and I can see us staying happy, satisfied customers for years to come.

breindel

13 de nov. de 2014

Great experience buying a used BMW.I worked with Tom Potts, who I called out of the blue regarding a used wagon that I saw on both Cars.com and the BMW of Cape Cod site. Tom was extremely knowledgeable, excellent with clarity and frequency of communication. He went above and beyond by taking the car to Roundel Motor Werks in Sandwich (who I also very highly recommend) for an independent inspection. The car only needed an alignment, which Tom saw to. Tom also arranged for the registration and notified and dealt with my insurance agent.Rich in financing helped the paperwork end of the deal get done smoothly. He also worked hard to find a variety of extended warranty options for me to consider.Kyle, the BMW "genius," spent time showing me how all the tech worked, and made sure that I knew he was available for follow-up questions down the road.Between Tom, Rich, and Kyle, I had a remarkably smooth, seamless transaction from my initial call to driving the car off the lot, all without setting foot in the dealership until pickup time. This level of personal, caring service is particularly refreshing as I was not buying one of their new high $$ vehicles (when buying a used BMW at the RI Warwick dealer a few years back, I was treated as a third class citizen. Hence, even though they had a certified wagon I was interested in this time around, I didn't consider shopping there). Tom, Rich,and Kyle were an efficient, friendly, and professional team. Very highly recommend working with them and BMW of Cape Cod. Definitely worth my trip down from the Boston area.

Mike

21 de jul. de 2014

The sales person was most knowledgable about the car I was buying and provided the best support to meet my purchasing needs.

Krishna

23 de jun. de 2014

Very nice and pleasant experience in getting our certified Preowned BMW x5 . Very cordial service and thanks to James Carbonnel. Thanks also to the team...Bella/Richard/Anthony and Dominic. HIghly recommended :) thanks Krishna

nilsa01

10 de jun. de 2014

Enjoying my 328i very much! The whole process was a pleasure at Premier BMW of Cape Cod. Anthony worked out a no-nonsense great deal, painless process. His manager, Nick was very helpful and approachable. Anthony was very patient, explaining the differences between the models and packages. When I picked up the 328i, Anthony once again was excellent. He introduced me to the service department, explained the BMW owner benefits and introduced me to the on hand BMW genius named Dom. Dom went through all of the complicated features in a way that made it easy to learn. When I was leaving, Joe Laham , the owner made it a point to thank me for my business. Great dealership!

NDM

9 de jun. de 2014

Enjoying my 328i very much! The whole process was a pleasure at Premier BMW. Anthony worked out a no-nonsense great deal, painless process. His manager, Nick was very helpful and approachable. Anthony was patient, explaining the differences between the models and packages. When I picked up the 328i, Anthony once again did not disappoint. He introduced me to the service department, explained the BMW owner benefits and introduced me to the dealership's BMW genius named Dom. Dom explained , in detail, the complicated features of the 328i. When I was leaving, Joe Laham, the owner made it a point to thank me for my business. Great dealership! Great follow up after the sale also.

matthewsweet92

25 de may. de 2014

I FIRST WENT INTO THE DEALER SEEKING 328 LUXURY BMW, BUT WITH ANTHONYS GREAT SKILLS AND PATIENCE KNEW I WASNT HAPPY WITH IT. ANTHONY SAID "____MATT WE WANT YOU TO GET A CAR THAT YOU ARE GOING TO LOVE, AND BE HAPPY DRIVING". HE TOOK HIS TIME AND PICKED OUT A FEW DIFFERENT CARS THAT WERE PULLED UP IN FRONT. SINCE THEN, THE 328I SPORT WAS SOLD A HOUR LATER AND HE HAD EVERYTHING WRITTEN UP FOR ME IN ABOUT AN HOUR TO FINALIZE THE PURCHASE. THERE GROUP IN THERE EVEN ACCOMODATED SOME MODS THAT I WANTED DONE! UNBELIEVABLE! ANTHONY IS SO GREAT, AND HOSPITABLE I FEEL LIKE WE BECAME FRIENDS OVER THE EXPERIENCE. WE MET AT MARYLOUS COFFEE SHOP BEFORE GETTING DELIVERY OF THE CAR. AWESOME SERVICE AND 5* SALES PERSONELS. DOM IS GREAT WITH GETTING THEIR CLIENTS NEWLY ADJUSTED AND ACLIMATED TO THEIR NEW ULTIMATE DRIVING MACHINE! HES ONE TO ASK FOR AFTER YOUR PURCHASE. VERY DETAILED AND FUNNY AND KNOWS HIS STUFF!

aconway

7 de abr. de 2014

My husband and I traveled far to this dealer just after a hefty snow storm to pounce on a great deal we saw on line. Upon arrival, everyone we encountered, especially Anthony Laham, was friendly, patient and knowledgeable. At no point did we feel rushed or pressured in our decision making. We placed a deposit for the car that night! We live in East Greenwich, RI. To avoid us having to make another three hour round trip to collect the car, Premier BMW delivered our new car to one of their sister dealers in RI at their suggestion and expense. We would not hesitate to buy from them again!

levies01

1 de nov. de 2013

I went in to get my car diagnosed and get my driver door handle installed. Diagnosis was fine. Wheel speed sensor bad. They could not install handle. Expansion tank leak. Tipical for tank. Never go there for anything. Brought it to body shop and they installed handle.

Rick P

21 de oct. de 2013

After months of frustrating nationwide search for a BMW 1M, general manager Nick Laham replied to my query and did everything necessary to make it happen. This was a superlative buying experience, even from across the continent. I cannot say enough good about this dealership as represented by Nick. They truly are the best.

mvkaren

22 de ago. de 2013

I leased my first BMW from this dealer and found just the opposite of the previous review. I found the entire staff from the G.M. down to be more than friendly, courteous and honest- I would highly recommend this dealer to anyone looking for a no nonsense fair deal on Cape Cod or the Islands. Allison Brown

320ix

10 de ago. de 2013

This dealership should be avoided at all costs. I experienced all of the typical cheap sales gimmicks being used on me, mysterious 'surcharges' being presented to me after negotiations, and so forth. after I repeatedly refused their attempts to pawn off on me, 2 wheel drive vehicles they wanted to dump off their lot, they began to look for the vehicle i wanted. of course they 'coud not find one anywhere', and if they did, i was told it would take weeks to get with all sorts of extra fees attached for their efforts. My salesman, Joshua Walbert, was friendly enough, but he came off as inexperienced, unempowered, and not very polished. after 6 days of my salesman being out of contact with me-an eternity when it comes to sales-i looked elsewhere. after finding the vehicle through another dealership (the other dealership found one in less than 3 hours and offered delivery in 4-5 days) , i called my salesman at BMW Cape Cod to inform him that the deal was off and i wanted my deposit back.Of course the salesman was helpless at this point. So he then 'sicked' Sales Manager Richard Harrington on me, who told me that the deposit was non-refundable and that i would not be getting it back. After I then explained to him that the Mass. AG's office "thinks otherwise", he then he began to yell at me over the phone, at which point I hung up on him and promptly contacted my attorney. Needless to say, i secured my deposit immediately from these lowlife dirtbags and I moved on. I could go on and on about how sleezy these creeps are at BMW Cape Cod, but I think people get the idea.

scottJ02347

6 de may. de 2013

Big thumbs down for this dealership. What initially appeared to be a pleasant dealership soon turned into a very bad experience. Salesman was never available, tried to sell me a vehicle which was more expensive than what I needed or wanted, and was not always professional . When we tried to make a deal, the salesman seemed offended that I would even suggest numbers different than his. Their pricing which was originally stated as being 1% over invoice turned into 2% over invoice and their "invoice" was higher than what the actual invoice price was. The trade was low-balled with many excuses as to how many repairs and replacements my vehicle required. After days of trying to negotiate and trying to reach the salesman I decided enough was enough. The salesman kept saying the vehicle may not even be available. Through research I knew the vehicle was available and ended up purchasing the vehicle I wanted at another BMW dealership who returned phone calls and made themselves available. It is a shame that customers are treated so poorly when we are the ones purchasing the vehicles. The residents of the Cape need and deserve a better BMW dealership.

kbk2012

20 de nov. de 2012

I've been shopping around for about 3 months stressing about what to buy and where. Nick at Premier put all of my worries to rest and was so helpful in getting me the exact car I wanted! Great customer service, great atmosphere, great family dealership! Loving my X3!

brandon56

16 de ago. de 2012

This dealership is a joke! The first time we went we where there for about 4 hours, the salesman didn't know anything about the car and instread of saying that he made up information as he went. I researched myself with my i-phone while on the test drive. The general manager was aweful putting my wife in a bad mood after he told her that they may have put to much money on the trade and might need to make an adjustment. After we had already agreed on numbers! Everytime we went in our salesman was busy and we had to wait. When i wanted to put a deposit down on the car to hold it until THEY had time to iron out the details of the deal, they said they didnt take deposits to hold cars. They told me they did non-refundable partial deposits (they might want to review the MA Consumer protection laws). They do this premier pricing (2.5% over invoice) its there policy not to negotiate any more, what works selling Jeeps doesn't work selling BMW's. Then i find out the car we are trying to buy has already been reported sold to BMW as a loaner vehicle, starting the warranty. We where going to lease so it wasnt a big deal. Had this dealership not been the only dealer with the exact car we wanted we would have purchased elsewhere. L

NausetLight

11 de abr. de 2012

I was completely mislead by Jay Horton. I dealt with him for well over a month about ordering a new car. Within a few weeks he gave me two completely different quotes for the exact same car. The same promotion was going on during this time frame. Once I questioned why the two different quotes. He ignored my attempts to contact him. Terrible service. I will never buy a car through this dealership and make sure I tell everyone I know in the area not to either!

etan6485

20 de feb. de 2012

Good all around dealership. Web sales = Excellent. I was looking at a used 535xi with around 50k on it. I emailed Bryan with some questions, he was very helpful.

menauhant

1 de nov. de 2011

Visited Viti Volvo to purchase a new 2012 XC90 Volvo. I had spent several days on line getting pricing information and had also talked to other Volvo dealers. When I arrived at the dealership I knew exactly what I wanted to spend and what I wanted for a trade in allowance for my 2004 XC90 Volvo. Over the two hours that we were there we went over the features that I wanted. They located the exact car including the color. While this was going on they road tested my trade in and then we went over the deal. They gave me a great price and apologized for a low trade in value that turned out to be in the range that I was willing to accept. The paper work was filled out and the deal finalized all of this in two hours. None of that back and forth having to talk to the manger as he got involved as soon as we were ready and made the deal.My wife is a Real Estate Broker and has a customer that shopped all over for a new Volvo. In the end they wound up at Viti and got a better deal than they had found at any of the other dealers that they had visited.Bottom line save time and go to Viti or go there in the end you will not be disappointed.

ana.kabigting

16 de ago. de 2011

Mr. Talbot's service was excellent. My family and I went for a vacation in Cape Cod and we accidentally hit the post of gas station. It was quite bad, as our rear windshield was completely shattered. We were told by BMW road assistance to go to his dealership. I didn't know how to approach anyone when we reached there. The first person I saw and talked to happened to be Brian, the General Manager. He directed us to the right people that could help us and they all turned out to be excellent. He even drove us to the nearest Wendy's for lunch because we didn't eat yet and it was not safe to cross the street on foot.After our car was done being repaired, he even called us to make sure we were fine and that we would be able to safely travel back to Canada.Mr. Talbot is a valuable asset for BMW. His serviced was beyond what we were expecting.Very truly yours,Ariel and Ana Kabigting