Mary Baccus

30 de sep. de 2016

Excellent customer service and professionalism from Victor and everyone else.

John Sherman

30 de sep. de 2016

Hey everyone, go see Hien at BMW Dallas for great customer service and cars!! Everyone is super friendly and helpful.

Valued Customer

29 de sep. de 2016

BMW of Dallas has always taken good care of my car. Mashburn went above and beyond when an accident occurred while resealing my windshield. I am extremely grateful for his resolving this issue without inconvenience to me. BMW of Dallas clearly cares about building and maintaining long term professional relationships with their customers.

Jamila Johnson

29 de sep. de 2016

Very good experience as always. I would definitely recommend Bmw of Dallas.

B Greenwood

28 de sep. de 2016

Great experience. Catherine (Cat) was wonderful. Love the car!!

Rob M

26 de sep. de 2016

Repairs were excellent, car was clean & detailed when I picked it up.

A. Armstong

26 de sep. de 2016

Top notch customer service every time in the service department. Vincent H. Is our service advisor and he is always top notch. Vincent personally treats you like family, and goes above and beyond for you . We have both our 3 series and X6 serviced with BMW of Dallas

Dan Owen

22 de sep. de 2016

Salesman Robert Grisham sold me my BMW 750 two years ago and he arranged for repairs following a recent accident. Very good on support and followthrough.Service advisor Vince Hudson has been helpful and proactive on warranty maintenance-- he gives good advice and avoids the temptation to upsell.

Walt Barnes

21 de sep. de 2016

Why does the world have surveys about every experience...Lose the survey's

Jeff Black

20 de sep. de 2016

Best experience yet largely due to Carrie Murphy. Great addition to your team

Laurie

20 de sep. de 2016

Always a great experience at Bmw Dallas. Victor has been my service advisor for 6 years. He's the best.

B Schochet

19 de sep. de 2016

Great Customer Service from Cody Mashburn.Great quality of work

Ernest

18 de sep. de 2016

I had an amazing experience. I would highly recommend BMW of Dallas and Brett, in particular.

Mustafa

17 de sep. de 2016

Really helpfull staff. Good inspected used cars! Also really huge number of choices for used cars

Jon

16 de sep. de 2016

Purchased new Mini Cooper from Chicago, IL.Mini of Dallas provided superb buying experience for out of state customer.

Cathy

15 de sep. de 2016

They scheduled me timely to get in for this recall replacement.Jeff Daggon was the service manager assigned to me, and he was very polite and professional. I look forward to working with him again on my car's future service needs.They have a spacious, comfortable customer lounge and refreshment center, where I was able to work while I waited on my car.Overall, the environment there is very professional and friendly, making a great first impression.

Dan Ahrens

13 de sep. de 2016

Ryan Burris was very helpful and gave good advice about future service.

Shelby Flaten

11 de sep. de 2016

awesome. samantha did a great job answering all of our questions and not being pushy at all. the dealership expedited our purchase quickly and efficiently. we would definitely recommend them to others. over experience was great. they did a great job. samantha was very professional and easy to work with and to reach.

B Sumner

9 de sep. de 2016

Carrie Murphy provides outstanding pre, during and post service feedback. She is available and extremely knowledgeable about the car, service and dealership. Carrie and BMW OF Dallas have been very responsive and did an outstanding job in my recent service visit.

AD

9 de sep. de 2016

Andy Pham and the entire BMW Dallas team made getting into the exact car I wanted at the financial deal I wanted a pleasure. I highly recommend this team. I am happy to be back in a BMW...and staying there.

Ross LF

8 de sep. de 2016

Went very smoothly. Had drivers side airbag replaced. Sean knew I had a time conflict so he was very on top of things in order to get my repair done with time to spare

Johnna Weatherbee

7 de sep. de 2016

Easiest car I ever bought, in fact it was the first car I ever bought due to the recent death of my husband. I bought the car on line, sight unseen! Frank guided me through this experience and was willing and able to answer all of my questions. Great experience! I'll definitely make a trip from Lubbock to Dallas to purchase my next BMW!

Joseph Sardina

7 de sep. de 2016

Ryan Burris was the best. Kept me informed and delivered on time.

Ana Dauajare

6 de sep. de 2016

my experience was pretty relaxing and stress free. I was told exactly what to do and how long to wait and I waited in the comfortable lobby. Everyone treated me great and I felt well attended.

Mike L

5 de sep. de 2016

I purchased a 2014 M235 from BMW of Dallas. From start to finish the process was smooth and the folks at the dealership made the experience easy. I drove down from many hours away and my car and paperwork were both prepared and ready to go. The buying process took about 90 minutes. I bought a certified pre-owned vehicle and after a couple days noticed a small area of the passenger's seat was separating along the seam. I called the dealership and they were committed to getting this fixed. I found that level of customer service to be something not often experienced at car dealerships. I would recommend this dealer when purchasing a new or used BMW.

JAWSRPh

3 de sep. de 2016

No pressure dealership. Great buying experience...

Jessen

2 de sep. de 2016

Perfect caring professional all 10 plus. This was a wonderful experience.

Kevin

1 de sep. de 2016

It was a great experience low pressure in a relaxed environment. The buying process never gets 5 stars from me just because buying a car sucks, but the salesman went above and beyond helping me get the car home and the rest of the staff i interacted with were friendly and courtious. Time will tell if the car is a good one ( as its preowned) but it was in good shape and inspected before purchase.

Brian SappValued Customer

31 de ago. de 2016

Beth is knowledgeable and not pushy, she keeps us up to date on what our car needs and is going to need in upcoming appointments so we know what to expect.

Valued Customer

30 de ago. de 2016

Carrie Murphy did a great job as the service advisor.

Laurie

29 de ago. de 2016

Everybody was kind, considerate, and respectful. This was my first visit to BMW of Dallas. My service rep was very easy to work with and kept me updated throughout the repair and maintenance progress on my BMW. As long as he's there, he's my first call when my car needs service or repair. Great first experience.

Pleased customer

27 de ago. de 2016

I was very pleased with the overall process from beginning to end.

John Wusterhausen

26 de ago. de 2016

This dealership is always great, I have used them since 2003 when I purchased my first BMW. This visit was just for general service (oil change, cabin filters, etc) but as always I received great treatment. The dealership has great employees who are always friendly and great to deal with. I waited for the service to be completed and was told it would take around 2 hours to complete and it was finished in a little less than 2 hours. Since I live out of town, I was glad I did not need to wait more than 2 hours but they would have provided a vehicle if I had wanted one to do something in the area. They have a great waiting area that has coffee and other snacks. When I have needed service/repairs on my previous X5's it has alway be a good experience. Beth does a great job as my service advisor and Joe Eckert is great on the sales side.

Teddie N

23 de ago. de 2016

I normally dread going to car dealerships, but from the minute I walked in I felt comfortable and I wasn't mobbed like at some places. My salesman, Christopher was the absolute BEST!

allimcfad

22 de ago. de 2016

This dealership has great service reps who work hard juggling sometimes unexpected computer system updates (like on this particular visit), customer expectations, and service techs. They go so far as to teach their techs how to use new technology processes like photos and texting/emailing customers their car parts to help facilitate communication back and forth and decisions on service choices. The dealership is convenient, stocked well and does try to manage expectations of customers' status on their vehicles. I brought my hotspot and just used the time to do email and catch up on business. It worked well to wait, even though my wait time ended up being twice as long as promised. It's important to realize things happen that are unexpected and to go with the flow works better for everyone.

Caroline cunningham

22 de ago. de 2016

Great service and good location. Would go back again

Tom Harris

22 de ago. de 2016

Bad! Seems they only wanted to sell more services. Had no sense they were concerned about the customer.

Stephen

19 de ago. de 2016

Straightforward and hassle free. I thought we were treated fairly and well. Othman was great to work with, I wouldn't hesitate going back to him.

Valued Customer

19 de ago. de 2016

Great service with my service advisor, Shaun McCall.

Valued Customer

16 de ago. de 2016

Andrew Solis is an excellent service manager who provides quality customer care and always ensures my car is taken care of. I am a first time buyer and long-time BMW enthusiast. I choose to trust my investment with BMW for service every time.

Valued Customer.

16 de ago. de 2016

Excellent Beth, my service advisor, is the best.She is professional and always returns my calls timely. She always has good suggestions on what services I should have done

Iliana

15 de ago. de 2016

Great Customer Service, excellent employees make you feel right at home!

michelecb

15 de ago. de 2016

Excellent service from Zach this time. My service gal was out so Zach was my POC this visit! Excellent! Zach was very informative and timely returning calls!

Jerry Tennis Fan

13 de ago. de 2016

I recently acquired a 2016 BMW 528i from AutoNation ( BMW of Dallas). I traded in my 2011 BMW 535i. The new car has all of the comfort, style, handling and power anyone could want. BMW has implemented many improvements since my last purchase. The whole transaction experience at BMW of Dallas was also very positive.

Happy Customer

13 de ago. de 2016

Very friendly staff and found us the perfect car for our daughter.

Michael

11 de ago. de 2016

Great service department very honest and helpful! Jeff is my service rep and he is great at keeping me informed

CDP

6 de ago. de 2016

Joe Eckert was helpful as always and delivered as promised throughout.

Lin li

5 de ago. de 2016

My car's engine coolant tank got leaking. I drove the car right away to the dealer. They nicely served me. After checking the car carefully, they found the hose connecting the coolant tank was broken. They nicely explained the problem to me and drove me back to the work place since I had to leave the car for the repair. My car got fast fixed, and I got my car back before I finished my working day. Great service!

Harold T

5 de ago. de 2016

Overall purchasing experience took less than 3 hours, No high pressure, Very easy and relaxing.

James

4 de ago. de 2016

BMW in Dallas continues to provide excellent service with courteous and prompt attention.

SWells

3 de ago. de 2016

This was the most pleasant experience I've ever had when purchasing a vehicle. I negotiated the price with my salesperson Jamie Forbes through emails/ phone calls . She text pictures of the actual car I was purchasing and had all the paper work ready when I arrived.

Jante

3 de ago. de 2016

Tim Bennett is my service advisor, great man! He is easy to talk to and has superb customer service! Great overall experience.

Regina L

2 de ago. de 2016

I have an excellent experience getting my car repaired. Vernon F Burns went far beyond the call of duty with customer service during and after my repair experience. He informed me to expect a phone call to make sure that I was satisfied with the service quality I received. His statement went in one ear and out the other, so you can imagine my surprise when I did receive a call from him on "SATURDAY". He gets a 10 star from me for customer service!

Violet Brownstead

2 de ago. de 2016

I went first as a return customer to BMW of Plano/ Kelly Bryant. He back talked to me, told me no one wanted my 2016 Mazda 3Sport trade in, told me he was making any $ out of my deal so i walked away and headed to BMW of Dallas. Samantha offered me the positive environment that i deserve. I got a great deal, got my BMW and am happy

BMarioW

2 de ago. de 2016

I don't live in Texas yet I did not hesitate once to contact BMW of Dallas. Cory, William and Mike helped me swiftly and got all the paperwork ready and sent out to me overnight once the price was decided upon. The car was sent out and they took care of everything needed in order for me to get the car in the best condition. The delivery took about 5 days, but it was received in a great condition. Thank you! I recommend them highly for purchase of any new or CPO cars.

Scott

2 de ago. de 2016

The service department is awesome!I've bought numerous cars from them and each time the purchasing experience has been amazing.The follow up and level of care from the service department is incredible.The combination of the two keep me coming back.

Scott in Dallas

1 de ago. de 2016

I have been buying and leasing vehicles from this dealership and from Chris for 15 years and in that time I have always been treated well. Chris is a professional and we get our deals done quickly and without hassle. The F&I guys also don't beat me up, so I don't feel worn out and like I need a vacation when I get home from buying a car from these guys.

Celine

31 de jul. de 2016

excellent service, best service advisor, very professional.

LauraBMW

30 de jul. de 2016

Joey was the perfect fit for us. Kind, engaging and he got us the car we wanted. So helpful even now. Absolutely the best buying experience!!

Kirk Riggs

30 de jul. de 2016

Jeff Stanton was the best! Very professional, yet not pushy. He was very accommodating with our needs, and was patient with us through the process. We were very happy with our purchase.

Kevin

29 de jul. de 2016

Great job overall very happy with my experience. I will recommend

srav

29 de jul. de 2016

Pleasant experience, was very happy with the purchase

Antoinette

29 de jul. de 2016

Overall, great service. Shaun is terrific. I was surprised at the cost to remove damage to a tire rim, which I then declined.

HS

25 de jul. de 2016

Charles provided a good service. Everything goes well and smooth. The follow-up after buying is also a plus to customer. I will definitely stop by Dallas BMW again whenever I need another car.

Janad

25 de jul. de 2016

Great buying process. Great inventory. They work hard to make a deal.

Victor

21 de jul. de 2016

The service was fast and friendly. Ryan was courteous a detailed regarding the repair of my vehicle

Kristian Ruiz

18 de jul. de 2016

Excellent experience. Great service and communication.

David

15 de jul. de 2016

Frank our sales person was the best. No pressure and he helped us with all the new controls the car has. We loved the car 750i. He also followed up while he was on vacation, to make sure we didn't have any problems thank Frank.

Mark Litwin

12 de jul. de 2016

Had regular service due, decided to replace rear tires and had rims painted black. It was all good.

John W

12 de jul. de 2016

Enjoyed purchasing my 2016 JWC Mini. Great salesman!

jf

8 de jul. de 2016

Service person went above and beyond. He saved the day

G-Man

6 de jul. de 2016

My daughter's vehicle had a problem in the air conditioning system which caused the refrigerant to slowly leak to the point where the air coming out of the vents was no longer cool. We took her car to two other shops which were unable to locate the source of the leak. They added Freon which would again slowly leak. BMW of Dallas was finally able to locate the source of the leak near the compressor which was difficult to find. The Assistant Service Manager, Vernon, quoted me the price to repair this problem and suggested some additional maintenance that needed to be performed. He was also willing to apply some discounts to reduce to cost of repairs. BMW of Dallas did an excellent job on the repairs and maintenance and I was very pleased that Vernon was willing to work with me to help save some money.

Leslie

5 de jul. de 2016

Kat was amazing to work with...not pushy but very determined to get me the car of my dreams! The team at Mini of Dallas were all very accommodating! Easy and great car buying experience!

Susan

4 de jul. de 2016

I left my car at service and found a new one on the showroom floor. David Ramos was very patient with me while I juggled work emails and debated with friends as to whether I was getting a deal or not. Mostly I was anxious to get a car with new technology and this is what I got. I enjoyed working with David; he is honest and candid, makes you feel comfortable. My new car is amazing!

Jake Norris

3 de jul. de 2016

Everyone was very professional, service was done in a timely manner.

Andrew Keodara

3 de jul. de 2016

Amazing place to buy cars from. They will work with you on everything

Christopher White

1 de jul. de 2016

I came in for standard service on my 2015 BMW 435i on a busy morning. I opened the door to my service advisor's office (Vincent Hudson) and was greeting by name immediately. This tells me that he is both cognizant and caring. I have dealt with other service advisors from other brands and "None" of them could remember my name when dealing with them for years. I am so glad that you guys know and understand that you keep customers coming back by simply acknowledging that were not just a number. Building personal relationships with customers is key to lasting relationships.

Mary M. Cook

28 de jun. de 2016

I am so happy with BMW of Dallas and especially Joe Yetzer, my salesman. He is wonderful and as long as he is around. I will keep buying BMWs. However, the actual buying part took 4 1/2 hours and I had walked into the dealership with a check on my hand. There is no reason to treat a very loyal customer with such lazy disregard. This does NOT apply to Joe Yetzer who was doing every thing he could to speed up the process. Thank you for letting me vent. Mary McDermott Cook

Ronald T

28 de jun. de 2016

Ryan Chong did a great job in educating me about the car and not being too pushy thru the process.

John Fisher

28 de jun. de 2016

Robert was super courteous and helpful. Couldn't ask for better.

L Burns

27 de jun. de 2016

I brought my BMW 750LI X Drive to BMW of Dallas for some maintenance. I was a little uneasy in the beginning. However, Carrie, my account representative, made my experience very pleasant! She kept me posted about what type of maintenance was going to occur and always kept me in the loop on what was going on with my car, so it wouldn't be any surprises! I will continue to bring my car to BMW of Dallas for future maintenance needs! Thanks Carrie!L Burns

Chris & Melissa Allen

26 de jun. de 2016

We had a very positive experience. George M. was knowledgable and guided us through the facility. George kept us informed and updated while our Mini S was being repaired. We definitely will be repeat customers. Thanks, George!Chris & Melissa Allen

Isaac

25 de jun. de 2016

They was very knowledgeable! And that means a very good professional job was done. They gave me complete knowledge what needs to be done and why., took their time explaining it to me. By seeing their knowledge, I knew they will do a great job. very happy with their service! Will definitely come back.

Lea Ann

23 de jun. de 2016

The ordering, financing and sales experience was spot on and Cat Adams, my motoring advisor was amazing!

M Roux

23 de jun. de 2016

Excellent sales experience and customer service. Will definitely visit again and refer friends and family

Gerardo Garza

22 de jun. de 2016

Great customer service by Jesus Salinas. I am glad you have a bilingual service advisor!!

X5 Tex Anna

21 de jun. de 2016

Ordered my third X5 in 15 years. Great help from David who was patient with my deliberation process. Glad the trade-in situation was resolved by BMW on the air-bag problem on my previous 2012 X5. Am enjoying the new features on the 2016 model.

Royce

18 de jun. de 2016

Worked hard to find the vehicle equipped exactly like I wanted.

Johnny Sanchez

16 de jun. de 2016

My daughter graduated on Friday 06/03/16, and she turned 18 on 06/04/16. I initially arrived at MINI of Dallas on Wednesday 06/01 shortly after 4 p.m. Upon entering the dealership I was immediately greeted both by the secretary and Catherine Adams (affectionately known as "Cat"). I let Catherine know that I was in the market for a pre-owned 2015 British Racing Green MINI that I had seen online. She invited me into her office so that she could verify if it was still in inventory and to find it's location. She informed me that it was still in inventory and that it was a certified vehicle as well. Shortly thereafter we both found out that it was being used as a loaner for someone servicing their MINI. I noticed a beautiful Electric Blue MINI that immediately caught my eye, and Catherine promptly procured the keys and offered to take the vehicle on a test drive. I informed her that I had driven one before, and as it was a brand new vehicle that was intended for my daughter that I was going to deliver 6 1/2 hours away the very next day that it wouldn't be necessary to test drive it since I would have plenty time to familiarize myself with it en route to my daughter's graduation. She said that was fine, and commented on how she had never sold a car without having it test driven. I added that "There's a first time for everything.", and I asked her how much the Electric Blue MINI was. She said that with the current incentives that I could get a brand new 2016 MINI for under what they were asking for the pre-owned 2015 MINI and it also would have a full 3 year/36,000 mile bumper to bumper warranty instead of the remaining factory warranty of the 2015 MINI. I said "Excellent! I'll take it!!!". From that moment forward I had the most streamlined, pleasant, non-pressured sales experience that I've even known and I used sell cars for a living for 3 years. Catherine had me fill out an application, and by this time the banks were currently closed we coordinated to meet the following morning at 9:30 a.m. When I arrived the following morning she had already had my daughter's MINI gassed up and fully detailed. I visited with her for a moment and then she brought a member from their stellar financial department who had me in and out with my daughter's brand new car in a matter of about an hour. They even paid for themselves and included windshield protection as well as some other premium services at no cost to me which was actually great and a complete surprise to me. Upon deliver Catherine took the time to walk me through all the features of my daughter new car, helped me set up a really neat strobe feature where the ring of the center information console as well as the door handle, dome light, and footwells cycled through every color of the rainbow which was also very welcome and neat. My daughter and everyone who saw it loved this!!! I accepted delivery, and MINI of Dallas even had two porters follow me to my home so that I could drop off my personal vehicle and then load and drive my daughter's car to her graduation. I made it just in time to watch my daughter walk across the stage, and I presented her brand new 2016 MINI with a big red bow on the hood in front of her entire graduating class. My daughter's complete surprise, and elation was a complete success because of Mini of Dallas and my sales consultant Catherine Adams. Not only was Catherine was exceptional in all things MINI and she has a vast knowledge in accessories, modification, detailing, graphics, and MINI aficionado events and communities. All in all my experience was superb and I can not highly recommend MINI of Dallas, Catherine Adams, or their magnificent financial staff enough or more highly for that matter. If you're in the market for a MINI you owe it to yourself to call MINI of Dallas, and be sure that you ask to speak with Catherine Adams. You won't regret it!!!

Stephanie

15 de jun. de 2016

Robert my salesman was simply awesome. Trustworthy, and attentive to my needs and concerns. Alway leaving me with my dignity in tact when discussing finances . I will difinily be back .

Ramiro

11 de jun. de 2016

I visited this dealership a week ago and received excellent customer service & vehicle service from Andrew Solus. He was very professional and made sure that I was taken care of throughout the whole service process. He kept me updated & informed of the status of my vehicle and followed up even when he was not at work.

Louis

7 de jun. de 2016

The operation at BMW MINI of Dallas is excellent and well organized. I was confident in Zachary Brinson's recommendations about repairs and maintenance for my vehicle. The lobby area was very comfortable and relaxing. I intend to use this dealership to care for my car going forward.

Widow Lady

7 de jun. de 2016

Great experience. Salesman & Genius very helpful.

EJ

7 de jun. de 2016

Thanks for the experience. Best Service. Great location.

Roman

5 de jun. de 2016

Frank was a great sales person. Easy and efficient process.

Lisa Torres

4 de jun. de 2016

I had the pleasure of working with Kevin Choi and David Ramos at the BMW dealership. I only have great things to say about both salesmen! They kept in touch with me throughout the entire process and called me a few days after I leased my 428i to make sure I was happy with my purchase! They offered to have me come back in after purchase to review all the technological features that my car has to offer. I highly recommend both of these men!

Liz

30 de may. de 2016

Service on my older M3 was thorough and efficient. They diagnosed the emissions issues quickly so I could get it back and enjoy driving it again

Ras

27 de may. de 2016

Ryan Burris is an excellent service advisor and was very helpful during the service of my BMW 328i.

luis

26 de may. de 2016

i buy used car month ago i still no have my car and they no want to fix it..i speak with the manger , sales man , service and service supervisor . am still waiting for the call...see what happen with the car.

Bill S.

23 de may. de 2016

I'd recommend BMW of Dallas to anyone. The entire sales and service experiences are seamless and painless. In particular, kudos to my Service Adviser for many years, Beth Richardson. She has been with me through several cars, and has always had my back. Thank you Beth!

Margie Narramore

22 de may. de 2016

Service excellent..car drives like it's new (even though I have a 2011 328i). Thank you.

Shamil

28 de mar. de 2016

I had a few minor things on my almost new 2015 X3: rattling noise from a dashboard and some metal clicking sounds coming from somewhere in rear/trunk area. All was fixed.

Wendy

7 de mar. de 2016

Amazing attention to my needs. This dealership sets the bar.

Vern

31 de ene. de 2016

This is my 5th BMW like the car and the dealership people are helpful and friendlyService has been good

miro

27 de ene. de 2016

It went smooth and great! I walked out of there very impressed with the customer service. The BMW Center of Dallas is the bomb.com!

Ray

26 de ene. de 2016

Robert Grisham is an attentive and customer focused BMW representative that made the car buying experience a stress free and rewarding experience.

Raja

25 de ene. de 2016

The buying experience is great, very good customer service and smooth buying process.

Paulo McKeeby

25 de ene. de 2016

Positive experience. Low pressure and sales advisor was very helpful and informative

texex91

23 de ene. de 2016

These guys are pure class. Very easy to work with. Fair price. Great communication. No pressure. Easy going yet very professional. Just amazing dealership and management (Owen Ford GSM is amazing).If you are shopping BMW in Metroplex, this is the only place to spend your time. I drove all the way from Austin to deal with them (as local dealer is not great). Everything was in order, easy paperwork, price was exactly as discussed and very friendly and welcoming. Robert Grisham is just one of those great people in the world, that sell cars and makes things so easy. Professional. Prompt. Great Communication. Easy to work with. GREAT experience with him.I'll say it without question best BMW dealer in Texas (or probably anywhere in US).

Ann - 1st time Mini Owner

23 de ene. de 2016

I bought my first Mini Cooper and my salesman Malcolm was amazing. I had never been in a mini before and he was very knowledgeable about the whole car. It was rainy and cold when I bought my car. Malcolm was very patient with me. I am a picky person and this was the first car I had picked solely for me. I highly recommend Mini of Dallas. I love my Mini!!!!

Leo Spencer

21 de ene. de 2016

I am an Audi and MB lease holder, and I have been talking to my sales rep Robert Grisham about best decision to take on leases and car performance He is very knowledgeable and had never put any pressure on me to get a car I known him for over 5 years and I just got my first deal with him and planning to stick with him for a while

John S

18 de ene. de 2016

I knew I needed to get a new car. BMW of Dallas helped me throughout the process and made it very enjoyable. I'm excited about my car.

Steve Dubin

18 de ene. de 2016

Jeff Daggon is my service manager and he is great to work with; courteous, professional and very helpful. These are the reasons why I continue to be a long-term BMW customer and will continue to shop at this dealer and recommend them to my friends and clients.

Matthew Aleman

16 de ene. de 2016

This was the best experience I have had with ever buying a car, they worked with me and my trade-in and made sure I walked out the door satisfied. Patrick Kirk and Jeff Janis where a good team in making my deal happen and getting me the car I wanted.

Justin Meyer

16 de ene. de 2016

This is my 3rd BMW between my wife and I that I have gotten through BMW if Dallas. I would highly recommend going to see David Boice. He know what he's talking about, knows the cars, what's on the roadmap and especially what your looking for or what suits you at the stage of life your in. He really makes the buying process and easy one. If your in the market for a new car, buy or lease I would recommend going to see him. His desk is in the middle of the showroom, right by the receptionist. I would even wait if he's busy. He's that good, low pressure and if worth the wait to speak to him. You'll thank me for it afterwards!

Rodrigo S

16 de ene. de 2016

Easy and stress free process.All additional warranty packages presented in a clear and detailed manner.

Steven

15 de ene. de 2016

I recently bought a BMW 535i from Gary and could not be happier. As an out of town buyer, Gary and BMW of Dallas made sure all of my questions were answered to my satisfaction. I flew the day of purchase and was picked up at the airport and taken to the dealership to see the car and take it for a spin. Everything was beyond expectations and as a first-time car buyer I couldn't be happier. BMW of Dallas did a great job of talking me through things and getting me a good deal. Highly recommend Gary and BMW of Dallas to any prospective car buyers!

RLZ

14 de ene. de 2016

Let me start by saying that I have had a few unpleasant experiences with this dealership in the past, so I was hesitant returning to this dealership to purchase a vehicle. However, that being said, I believe that this dealership has made significant changes and they went above and beyond assisting me with the purchase of my new vehicle. Gary ensured that I was completely comfortable with my new vehicle before we completed the transaction and I greatly appreciate the extra effort and attention to make sure this was in fact the right vehicle for me. I am extremely pleased with this experience at BMW of Dallas and my new vehicle. Thanks again!

SP

14 de ene. de 2016

Good service........................................................................

NXNguyen

13 de ene. de 2016

I brought my Mini Cooper hardtop to Mini of Dallas for an oil change, tire replacement, alignment, and repair for broken rear brake lights. Since my car is a little over 4 years old, it is no longer under warranty and the cost to replace the brake lights was quoted for >$900, which I wasn't prepared for on top of the other services that I had budgeted for. After talking to me, my service manager spoke to his manager and offered to replace the brake lights for 5% of the cost. I have been with Lexus and VW and neither company have ever offered such discounts. Previously, Mini of Dallas replaced my car battery free of charge even though my car had been out of warranty for several months. This is a great dealership and I would highly recommend it to anyone looking to purchase a Mini (I also bought my Cooper hardtop, brand new here).

BMW fan

13 de ene. de 2016

I made the appointment, they were ready for me when I showed up, their attitude was genuinely friendly, they went over what was needed for my service, with no pressure for unneeded services, & I was provided with a loan car in less than 5 minutes,

Sal Avila

12 de ene. de 2016

I was treated courteously and my concerns were addressed promptly.

Luis Pacheco

11 de ene. de 2016

Last month I bought a BMW from BMW of Dallas and the service I received was nothing but OUTSTANDING from the very beginning!Special thanks to my client advisors David Ramos and Samantha Ciccone who were exceptional. They were very professional, friendly, knowledgeable, and caring. The whole process ran smoothly and all my questions were answered honestly and to my satisfaction, but best of all, it didn?t take long!!! ? To my surprise not once were they ?pushy? at trying to sell me anything!After I made my decision to buy, the ?BMW Genius? Alexis Garcia took her time to demonstrate in detail all the features of my new car before riding it home for the first time. I would not have made it home without her exceptional ability to transfer knowledge in such a clear way!!! I most say they all treated me as a friend making me feel comfortable and at ease to ask any questions during this process. They did exceed my expectations! I left with their phone numbers convinced that I could call any of them back or stop by anytime with any questions or concerns I may have about my car in the future.I would definitely recommend their services!

Saudia

11 de ene. de 2016

We shopped other dealerships for the same type of car and, hands down this was the better experience.

Kesslert Park customer

10 de ene. de 2016

Kevin Choi did a good job explaining the car. I was mainly looking at technology and he was very informed. I do not buy a car that often, but compared to the Ford dealer down the road, it was a much more pleasant experience here. I still do not know how good a deal the insurance was, I know they have room to negotiate, but not having the background, I just listened to my gut. They were busy and the process took slightly longer than I expected, but it was not the cloak and dagger I often feel at other dealerships. If you like to haggle for the last cent in saving, this is not the place. If you want a good deal without haggling, try this place.

CarolER

10 de ene. de 2016

I loved the BMW of Dallas the curiosity of the people was fantastic, and Patrick Kirk was outstanding, he made us feel like we knew him for years and that really made us feel comfortable with the buying process.

Edison Dizon

8 de ene. de 2016

Awesome experience!!! George the service agent is wonderful

Ahmad Tehrani

7 de ene. de 2016

On a scale of 1 to 10, I have to give this place a 100! Very nice atmosphere and no pressure sales tactics. Very professional and customer friendly.

LS

6 de ene. de 2016

very helpful personnel, not pushy, patiently answered on gazillion of questions we had

BmwBob

5 de ene. de 2016

Great service as usual, quickly in and out as one would hope. Always a smile on the workers faces and very gracious.

Kervin

5 de ene. de 2016

The buying process was easy and straight forward. My sales rep was very professional and made me feel at home. Everything was great, except some of the repairs that should of been fixed were not quite done, but the dealer went back in and made it right. In all I would give 4.5 stars out of 5.

Warner

3 de ene. de 2016

Excellent service, very professional personnel, .............

Joseph and Emma Jeffery

31 de dic. de 2015

Joe Eckert handled every aspect of our buying experience and as in our over 10 year history, he and BMW have delivered over and above our expectations in service and product!

bob & shelia young

30 de dic. de 2015

would like service coupons onnext visits and the wait time was to long.

Dan O.

29 de dic. de 2015

Andres Galceran was our sales person. He was very courteous and helpful, not at all pushy. Made sure we got all of our questions answered promptly. He was patient because we took a long time to make a decision. I don't think we have ever had a nicer car salesman.

VA

29 de dic. de 2015

Bought 7 series. Was given a good deal that fit my budget. will recommend to others.

Kenneth G.

27 de dic. de 2015

Very good auto buying experience with a knowledgeable and friendly staff.

Larry Garcia

26 de dic. de 2015

everything went well, from picking the car i wanted, to explaining all the options i had in purchasing the vehicle. in and out on the same day, great salesman in Alex Guzman!

George Kanaan

25 de dic. de 2015

I've bought from Chris Jurgens 2 times before. Great experience, easy going. great dealership. Excellent service.

Eldon and Bel

25 de dic. de 2015

Great experience with the MINI dealership. George was very helpful and the main reason we would come back. His excellent care and attention made the large bill much easier to take.

WG89

24 de dic. de 2015

After researching the car we wanted my wife and I applied online and things took off. Our salesman (Patrick K) was amazing. He every question quickly whether over the phone or via email. When we arrived at the dealership he had our car ready for the test drive. The entire buying went pretty smooth. Thanks again Patrick K!

Craig Krueger

23 de dic. de 2015

The salesperson you need to ask for is Mr. Brett Moncrief. He made my buying experience extraordinary. Everything went so smooth. He was friendly, informed, and did not leave my side until the keys were in my hand!

CMH

21 de dic. de 2015

Excellent service from sales rep Kevin Choi. He worked very hard to strike a good deal for me and BMW of Dallas.

BillH

20 de dic. de 2015

Went in to buy the wife a new car. From the minute we walked in we were treated like we were people not just the next car buying victim. The Sales people were professional, listened to what we were looking for, showed us what we said we were looking for and gave us a deal that was good for us. Would recommend this dealership if you are in the market for a new car.

John W.

19 de dic. de 2015

BMW of Dallas went the the extra mile to insure the process of buying a car went well. Salesperson was well informed and spent the time to insure all questions were answered.Will buy my next car there.

Mike Gonzales

17 de dic. de 2015

Gary Aggras made every effort possible so we can agree on a price for my trade and the new vehicle . This is by far the quickest car buying process we have experienced. We came in at 11:00 am, wife test drove vehicle, staff showed wife the technical functions of the car, programmed satellite radio, signed papers, had a chat with Gary about "family stuff", was out of the dealership by 1:20pm. STRESS FREE!

Jomaica Johnson

16 de dic. de 2015

My experience with BMW of Dallas was indeed the best experience I've had. Upon walking in I was extremely nervous and no one seem to be interested in me. After walking around for 10 minutes without being greeted, a salesman name Robert Grishma approached me after finishing up with another customer. I explained to that I had been to several places looking to purchase a vehicle however they were giving me a hard time with an approval. Robert promised me that I would be leaving with a car later that evening. Guess what, about 2 hours later I was driving home in my BMW X6. Robert Grishma went over and beyond to help me get financed and approved. I will recommend this business to anyone just because of his customer service. As a result, my plan is to continue to refer folks to BMW of Dallas and invest in their vehicles. My experience was beyond a blessing :)

Jessica

11 de dic. de 2015

My sales rep was very kind and helpful. Everyone there was so nice. I would reckoned my friends and family there to purchase a new BMW

Stephen Hudkins

11 de dic. de 2015

A great experience. Friendly, knowledgeable and no high pressure sales. I own and older model 525 I and have been very pleased with my old car. John Thompson was outstanding in helping me to select just the right car for me. I purchased a pre=owned 528i and could not be happier.

author

9 de dic. de 2015

The overall buying experience at BMW of Dallas was painless and efficient. Samantha Ciccone is a high quality sales person who balances both customer needs and the business goals of the dealership. I would highly recommend the team at BMW of Dallas for anyone in the market for a new BMW in the DFW area.

Mary Margaret

8 de dic. de 2015

Malcolm Hodge is the Best! He made the whole buying experience a pleasure. I bought my new Mini that day. If you are looking for a Mini Cooper, BMW of Dallas is the place and Malcolm Hodge is your man!!

Gordon Keehn

8 de dic. de 2015

Superb!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ashley

6 de dic. de 2015

Helped us get a great trade in value and great price on our new vehicle we purchased from them.

Kathryn Thomas

4 de dic. de 2015

What a wonderful way to purchase a vehicle.....find what you want on-line; complete biggest portion of purchase on-line/phone, drive in to test drive the vehicle which is already cleaned up and ready to drive out! Removes the stress of vehicle purchasing!!!

Rachel Redden

3 de dic. de 2015

My experience was great! Gary was a great salesman and does very good at his job! He goes above and beyond making sure his customer is happy with their purchase. I bought a vehicle from him 5 years ago and this is my second one from him! I am loving my new car!

Weleca Sure

2 de dic. de 2015

I had the pleasure of working with Dytaan, and I must say it was a great experience. After two months of patients and consistency Dytaan was able to fit me with the perfect X5!! :-) I am very satisfied with my new vehicle and I would like to thank Dytaan for the numerous late nights,calls and research that made this all possible.

Judith Womack

1 de dic. de 2015

Wonderful experience buying a car from this dealer. Rick Cline was so helpful and the service department went out of their way to accommodate us! Love my 2016 7 series!

Mary Hill

1 de dic. de 2015

I took my 08 in for repairs , and decided to purchase a new car. I bought a 2015 328i at a great price, and Christopher was extremely patient and helpful throughout the entire process. I would recommend that anyone buying a new car look him up!

Alex Carter

30 de nov. de 2015

David Boice is a master at his profession. He always makes sure you leave the dealership better that when you arrived. This is the 7th vehicle that my partner and I have purchased from him. That is the greatest testament to David's skill and expertise.

Ping Sun

30 de nov. de 2015

it was the best buying experience anyone could ask for. Everyone we dealt with was professional and courteous

GaryMJ

30 de nov. de 2015

This is my 4th BMW. I have had nothing but outstanding service from terrific people at this dealership.

Bernadette M

30 de nov. de 2015

Shaun Mccall did a great job handling my recent car repair. I had bent something in the front end and took out a tire and a wheel. This could have been a real hassle, but he made things go so smoothly.

wind boy

29 de nov. de 2015

It was a great experience to buy a new car from the dealer!!!

Mark L Bauer

25 de nov. de 2015

The experience was efficient and profession and made me feel like they really care about my satisfaction.

John Buda

25 de nov. de 2015

Short notice - fast response = very good service. --------------------------------------------------------------------

Summer

25 de nov. de 2015

I found my car online through an internet search and stopped by the dealership to see it in person. Although the salesman that I'd originally visited with a month prior, Kevin Choi, was with a customer, JJ Fleeger volunteered to assist me. JJ gave an excellent test drive and was extremely knowledgeable about my 5-series, pointing out things that I would've never even thought to ask. As the purchase process progressed, JJ was very helpful and responsive with communication and my deal was finalized very quickly. They offered me a fair trade-in price on my Honda Accord and I accepted. When I came in to pickup my car, both Kevin and JJ made sure that everything went smoothly. In fact, all of the managers including John Bosco, John Gwinnup and Mike Wallace were extremely nice and helpful. I had to bring my car in for window tinting and another maintenance question, and even the Service Manager Jesse Salinas, was very helpful. I have had nothing but a positive experience at BMW of Dallas, and plan to be a BMW customer for many years to come!

Lynne White-Sanders

25 de nov. de 2015

The first time I can recall where everyone starting from the sales person to the finance dept was so professional. Gary was patient with me because I had been looking since June and was looking for special color and also told him when I was going to ready to buy, so he didn't hound me down. When the time came he was right on point.

Rebecca Comstock

24 de nov. de 2015

From the day I ordered my new 2016 BMW 750i to the day the car was delivered to me was GREAT. No hiccups along the way and car was delivered to my home in Corpus Christi, TX in showroom condition. Couldn't be more pleased with this dealership.

Doungdao Somkham

23 de nov. de 2015

Laurie Hunchar is our salesperson at BMW of Dallas. She is fluid with all the working knowledge of a BMW and why and how it is important. She showed us all the vehicles we needed to see on 2 different occasions. Even when we requested to re-test drive one. She is energetic and has an easy going positive persona.She has experience on the sales side AND the technical ("how do you use all the features in this car") side. She is able to combine the 2. In the test drive she demonstrated many of the functions of the car and we have an appointment to learn more about the functions. She is not afraid to slam on the brakes nor take the vehicle to high speeds to show what the vehicles can do. Special nod to John Boscoe for listening to your story and helping get it done.

Kimberly Sharpe

23 de nov. de 2015

I started my purchase by emailing several different BMW dealerships. I chose BMW of Dallas because they were by far the most responsive and were able to meet my desired price point. Everyone at the dealership was very kind and helpful. Kevin and Brett my salespeople were great to work with. Best car buying experience I have ever had.

Chloe Chiang

23 de nov. de 2015

I was able to get the deal I wanted. The car was perfect and exactly what i wanted. I couldn't be happier with my new car.

Jose Munoz

23 de nov. de 2015

The vehicle being bought had a software issue, which took some time to take delivery, nonetheless good experience.

CorinneWN

22 de nov. de 2015

We have purchased four vehicles from this dealership. The latest, an X5. Our salesman Joe Yetzer, was friendly and knowledgeable as as always. The staff go out of their way to make the customer experience a positive one. From beginning to end, the purchasing experience was first class!

Lori Winters

20 de nov. de 2015

Buying a new car doesn't have to be a hassle. At BMW of Dallas, it was a really easy experience for me. Joe Eckert took great care of us, and I feel like we got a fair price and trade-in value for my old car. Most of all, I loved driving my new car off the lot feeling like I was taken care of and will be taken care of in the future!

RJR

20 de nov. de 2015

Got in and out with repairs all done complete and on time within budget. Service Advisor was Outstanding on all accounts. What every luxury car owner dreams of. If you need a true pro with COT capabilities look and ask for Vernon Burns as your service advisor.

Leo D.

20 de nov. de 2015

We had an excellent experience with BMW of Dallas. Our sales person was friendly, professional and very informed on every step of the process. We would definitely ask for CJ again!

Marisela

18 de nov. de 2015

Patrick our salesman was very honest, trasnparent and easy going. He knew his car and was very informative. I felt like I was in good hands. Definitely a great car buying experience.

AnnMarie Schaefer

17 de nov. de 2015

I have to say that Kat Adams is a gal that knows her Mini's ie; engine mechanisms, horsepower, differences in the body, inside car electronics, etc.Kat was informative and might I add personable and communicates with ease. There was never any pressure and she allowed us to make all the decisions and answered all of our questions. With all this being said she is a lovely girl and gets an A+ for personality. We are certainly impressed by Kat. Dereck whom we did not get to meet was wonderful as well. In fact everyone in the both Mini and BMW were personable and ready to please. I recommend Kat and Dereck you want to purchase a Mini of Dallas. They made this experience fabulous for me. Thanks to Mini of Dallas for a job well done.

TerriC

17 de nov. de 2015

We bought a 428i on Saturday, and have only good things to say about the BMW dealership and our sales person, Jamie Forbes. She has owned several and really knows the cars. Very nice and beyond helpful. I have nothing on the service yet - but hoping it is as exceptional.

henry amasha

17 de nov. de 2015

excellent service , the sales person and the sales manager were very helpful

Taylor

17 de nov. de 2015

My Sales Associate, Ryan, was sincere and encouraged about my buying process. He was responsive in our various lines of communication and I was well informed through the stages. I would recommend he and the dealership again when one is seeking a new vehicle.

Paul

16 de nov. de 2015

My wife and I had an amazing experience purchasing our CPO vehicle from BMW of Dallas. Our salesman JJ was very informative and patient with us as we decided which car to buy and made sure we got the deal that was right for us.

Dean

16 de nov. de 2015

After having a bad experience at competitor, BMW of Dallas was wonderful to deal with.

Chase

14 de nov. de 2015

awesome customer service, good buying experience! would recommend!

Craig Forrest

13 de nov. de 2015

Fantastic experience buying a new M4 Convertible. The team were extremely helpful, friendly and knowledgeable and made the whole process, including trade in of my old car simple and straighforward.

Frank and Debra Waskom

2 de nov. de 2015

My wife and I were in the market for a used, yet certified Mini Cooper for our 16 year old. Living near Oklahoma City, we were unable to locate a local one suitable to our liking. After an exhaustive online search, we located one at BMW Mini of Dallas. Some friends of ours had a previous experience buying from this dealership using Malcolm Hodge. Upon arrival at the dealership, we were warmly greeted by Malcolm at the door. Malcolm is a superb salesman who provided the top-notch level of service we were told about. He took us for a test drive and thoroughly explained all the features of the car, as well as, all the advantages of buying certified. he also gave us a folder that included the results of the dealer certified inspection, and a Carfax report. We decided to purchase the car and Malcolm made the arrangements for us to promptly visit with the finance department while he had the car detailed. After everything was complete, Malcolm once again answered all of our questions and even paired our cell phone to the Mini's Bluetooth so that we could use during our trip back to Oklahoma City. Malcolm made our trip to Dallas worthwhile. When we're back in the market for another BMW, our first action will be to call Malcolm and find out when he is available for us to come purchase.

Lou

1 de nov. de 2015

This was a great buying experience from the time I walk in the door till I drove away, Malcom my sale person was great, paid close attention to details and my needs.They don't play around trying to make a deal. I am 56 yrs old and this was the best buying experience I every had buying a car and I have bought a few they really treat you person.

DANIEL

29 de oct. de 2015

I bought a 328i and I had a great experience. Sales person Landen were very attentive and help me find the car that I wanted.

Teo

27 de oct. de 2015

Great selection and outstanding customer service. Quick and smooth experience

laurette c perry

22 de oct. de 2015

my sales rep kevin choi was great from the moment he introduced himself to me the day i walked into the dealership, until the evening i drove my new car off the dealership parking lot, he was patient with me and allowed me to take my time and review multiple cars, in house and on line before i made a selection, he keep me informed about the complete process and status of my delivery, he even stayed late to go over my car with me and any questions i may have had about my purchase, i would recommend this dealership and i would recommend kevin choi to seek out as your sale rep when you decide to purchase a car.

RJ Jayswal

20 de oct. de 2015

I am happy to report that I had an excellent experience at BMW MINI of Dallas. I am very pleased with the vehicle I purchased and I will recommend your dealership to anyone looking to purchase a vehicle.Jason Ramon was very helpful and I've not been so relax before while purchasing a car. Jason was courteous, friendly and patient with me throughout the negotiations. I?m confident that everyone agree with me that he is a valuable asset for the dealership?s reputation and success!Thanks for everything Jason..Romal Jayswal

ArtPadilla

20 de oct. de 2015

I visited a couple of BMW dealers in the DFW area looking for a vehicle for us. I decided on BMW of Dallas because of Landen. He made our experience with BMW a great one. We love our 2016 X5. I will definitely recommend him to anyone. The BMW finance dept was great as well. Thanks BMW of Dallas!

Henry Leman

18 de oct. de 2015

My wife and I live in San Antonio and was not impressed with the BMW facility. A very plain building and the cars on display were filthy. We decided to drive to Dallas hoping for a better experience and that's exactly what we got. A huge beautiful facility with plenty of models to choose from. Needless to say, with the help from our wonderful and knowledgeable sales rep, we purchased a new 428i and love it! Thank you BMW of Dallas and the sales and management team!Henry

Kim

16 de oct. de 2015

Now I know what "the ultimate driving experience" means! My salesman, David Ramos, fulfilled all my needs and requests. The overall experience was marvelous and I highly recommend the opportunity to try it!

Misti

13 de oct. de 2015

Staff was extremely helpful with my BMW x5 purchase!

Ken

13 de oct. de 2015

Great experience helpful salesman low pressure. I'll plan on using them again.

Rae Phoenix, your new customer.

10 de oct. de 2015

Jonathan Ziemer and Ez Elredy were very helpful through the leasing process of my new vehicle. I had my doubts on leasing. but Jonathan explained it as well as Derek the financial advisor, which helped me further my decision on planning to get my new vehicle. You guys were awesome and very clean facility.

Shruthi Rajashekar

9 de oct. de 2015

I wasn't really planning on buying a car. But then everything seemed to fall into place and I didn't really have a good reason not to. Very thankful I did!!! Love my mini!!!

ahj

7 de oct. de 2015

knowledgeable sales man who did not push and was easy to deal with

Tom

7 de oct. de 2015

Very responsive to customer questions. Explained things in simple, easy to understand manner.

Diann J

7 de oct. de 2015

I feel your service Prices are extremely high. I was charged over two hundred dollars, to change a couple of light bulbs. Also, it took about three hours for this simple procedure to be rendered. However, my service person was great! Because of Victor, I will return and recommend others.

Justin Smith

6 de oct. de 2015

BMW of Dallas is a great place to buy a car, John Thompson is great to deal with.

Christian

5 de oct. de 2015

I bought a used BMW 5 series and had an amazing experience. Everyone that I talked to was incredibly kind and helpful, and they were more than willing to accommodate to my needs. I specifically worked with the salesman Joey Eaves. Joey extremely kind-hearted and knew all of my inquiries with no problem. I couldn't have asked for anything more from a car dealership or salesman!

Ryan A.

4 de oct. de 2015

I had a very good buying experience. Samantha was very nice and not pushy. I felt very conformable dealing with her. I made several trips and took my time on deciding which car I wanted. Ez took care of the financial paper work and he was very friendly and helpful. I would recommend this dealership to my friends and would probably check them out first for my next car.

Jim&Amy

3 de oct. de 2015

It's been three years since I went through the last car buying experience. I was expecting the same song and dance where, in the end, I have to trust my gut because I never could be sure I could trust the salesperson. BMW Dallas changed all that. Corey was the ultimate professional - completely familiar with each product with over a decade of commitment to the brand. He was patient, welcoming and trustworthy. No hard sell from anyone.Cars are getting connected with everything today and that means "complicated" to me. But everyone was patient with the questions and made sure we understood how things work. A wonderful surprise when we purchased the X5 was that they have complimentary one-on-one training and Q&A sessions for the first few months so you can get the most out of your vehicle.Can't say enough good about Corey and the team at BMW Dallas!

Kathy

3 de oct. de 2015

Everyone was nice and very friendly. I would recommend them to my friends

Aravind

3 de oct. de 2015

Tad Bennett and the Managers went out of their way to accommodate me and to make sure everything was taken care of and to make sure I was happy. Excellent service!

Lesley L.G.

2 de oct. de 2015

My experience at BMW MINI of Dallas was one of great taste. The staff was friendly, professional, knowledgable and very helpful with all of my questions and concerns. The service as far as I am concern was the best you would not be able to beat no mater where you went. Will surely be going back when my car need service.

Pamela Stringfellow

30 de sep. de 2015

Mr. Cory Stokes was my salesman. He was outstanding. We didn't have any problems, he was always professional and courteous. I would recommend your dealership highly.

Jan Boone

29 de sep. de 2015

EXCELLENT SERVICE, QUALITY, FRIENDLINESS, CLEANLINESS. GREAT GREAT BUYING EXPERIENCE!!!

Dave-bmw thewaytogo

29 de sep. de 2015

Professional, fair and efficient to put it in a nutshell!

Traci Gamel

29 de sep. de 2015

I purchased an X3 and my service at BMW Mini of Dallas has always been exceptional!!!

Pyung ja Kim

29 de sep. de 2015

I did not get good customer serviceFrom dealer shopAlso I am not satisfied this vehicle They did not enough explanation About this vehicle I still do not knowHow to operate this vechie

Brett

28 de sep. de 2015

Very Professional customer service representative that kept me informed and well educated on the problem and solutions for my BMW.

chris Jaekel

26 de sep. de 2015

Christopher Chouldry and the Managers at BMW got me into the SUV I have always dreamed of having. I was treated so professionally and it was just a wonderful experience!

Angela clinton

26 de sep. de 2015

Jesse and David went out of their way to accommodate me and to make sure everything was taken care of and to make sure I was happy. Excellent service!

BMW fan

23 de sep. de 2015

Extremely approachable and helpful staff. Helped get us a great car and a good deal. Will recommend BMW of Dallas to everyone.

James Hua

20 de sep. de 2015

Landon Thomason return calls. be patient. provide useful information. I purchased vehicle from him.

Newcarowner

19 de sep. de 2015

We visited BMW of Dallas to purchase a new vehicle. The dealership was excellent (as expected). We were in and out in no time and they didn't waste a lot of our time with back and forth number running like some other dealerships. What wowed us the most was the service we received after the sale. Joey Eaves our sales consultant, went way out of his way to help us with any questions or issues we had after the sale. He truly understands service after the sale. If you are looking to purchase a vehicle Joey Eaves and BMW of Dallas should be the only place you should go.

Mayank Shekhar

10 de sep. de 2015

It was a 10 year old dream and it took Robert Grisham and BMW of Dallas Team just 3 hours to make me a proud owner of BMW X3. Right from finding the right vehicle, getting finance, to all documentation, it was a seamless process.

Darryl H

6 de sep. de 2015

Our Sales Rep Kevin Choi have provided red carpet treatment in assisting my daughter with the lease of her BMW. Trey Underwood also added value to the sales experience with uncovering additional savings. Thank you BMW of Dallas.

Vinayak Kamath

5 de sep. de 2015

I got a good deal on a CPO and the whole experience was smooth!

Arkansas Debby

4 de sep. de 2015

I was shopping for a 2016 BMW 328i, and someone recommended I contact BMW of Dallas. I called and described "the" car I wanted, and in a short period of time, they located my car at the port. I made the five-hour drive to Dallas, traded in my car, and drove back home in a gorgeous car. My salesman and the F&I guy were a joy to work with. It was a very pleasant car-buying experience!

Chris Spencer

1 de sep. de 2015

I have never been in this dealership where anyone has not been professional and gone out of their way to help! Fantastic experience every time. The experience has been so good, never an issue driving out of my way to work with this dealership.Thank You!

Afsar Khan

23 de ago. de 2015

Tad Benett was very helpful. He was patient while we looked at many different cars until finally selecting one of the best in the list. I would definitely refer this dealership to my friends.

DALLAS TX

19 de ago. de 2015

car buying can be a horrible experience. Andres was the perfect salesperson, very knowledgeable and laid back. I got the exact car I wanted at a fair price.

YoussefC. Petrolhead

15 de ago. de 2015

Jared is my sales person. He did a fantastic job. During the purchase process and after you feel exlcusive.

slamb

14 de ago. de 2015

I just moved to Texas from California where I leased my 2014 S Hardtop. I am lucky to have found this dealership. Their service was friendly and knowledgeable.They took the time to explain things and even sat in the car with me in the heat to go over features I didn't know about. The facility is very clean.

Liz

14 de ago. de 2015

My first time buying a car, and it was excellent. Great customer service. My dealer was awesome, and was there to help me with everything I needed.

Wayne Skinner

11 de ago. de 2015

Worked with Andres over the phone and via email prior to our arrival. Everything was set up when we arrived. Test drive then the paperwork. Could not be more satisfied. I would recommend this dealership and Andres to anyone who may be in the market for one of their cars.

Mark Garcia

10 de ago. de 2015

Great services I would definitely buy my next mini from Mini of Dallas

Anthony

4 de ago. de 2015

Great customer service, lots of inventory, Sales person vary helpful.

Joanie Wright

4 de ago. de 2015

My experience with BMW Mini of Dallas has always and continues to be a very wonderful experience. Everyone is always willing to help in any way possible. Everyone makes you feel like you are at home.

Elizabeth H

3 de ago. de 2015

Joey Eaves was great and very helpful when buying my X3. I told him what wanted and my price range and he found the perfect car! He is very attentive and did a wonderful job. If you go to BMW of Dallas, I highly recommend Joey.

Huma Muzaffar

31 de jul. de 2015

Just went in and went out with the car. Loved Joey (our sales person). He helped us like we are only person in the dealership. It was actually very busy dealership but the service was exceptional.

R. C. 20

29 de jul. de 2015

Ah,dealing with good peoples and common curdecy make experiencesvery valueble. I had a great time.

Erin C.

28 de jul. de 2015

The staff is very friendly, courteous and willing to answer questions. They go above and beyond to give a great experience.

PamelaS

24 de jul. de 2015

Mr. Hudson goes the extra mile to make sure that my car repairs are completed in a timely fashion and most importantly, that my vehicle is repaired correctly, the first time!He is one of the best there. If not, the BEST Service Advisors at BMW of Dallas (to me he's the Best ever). I've owned a BMW for at least seven years and to finally get a Service Advisor like Mr. Hudson, it's priceless!! --For this reason, I now pass by the BMW dealership near my home and drive to Dallas for all my car service needs.

Victor

22 de jul. de 2015

I would like to express my gratitude and satisfaction for the outstanding and hospitality that was provided to myself Victor Uzcategui by your Internet Sales Specialist on 06/09/15 Jared Mozley. From the very first minute , Jared greeted me all with a friendly smile, the service he provided exceed BMW Services Customer , I mean first class ? Jared showed total dedication and commitment to his duties and treated me to the same high standard of service whether it was for a party of people who were ordering 10 cocktails, they were excellent.... outstanding. How Jared kept up his sense of humor, enthusiasm and energy levels is beyond my belief... He did understand my needs and the business Service was presented in a professional manner. He never seemed to me off duty and I am sure he must work very long hours. However, he truly is a credit to your business and he fully epitomize what 5 star services is all about. I hope the Sales manager and Service Director will be able to offer him some kind of accolade for his tremendous efforts in making my visit so enjoyable. I hope to return again in the not too distant future to buy the car that Jared offered me

gboo

20 de jul. de 2015

For the love of God do not go here. If I could have lower than 1 star, I would. My car has been there for 18 days and they still can't tell me when I will get it back, and did not provide me a loaner. They had my car in their shop bc it would not start. I bought the car brand new and it has had continuous problems. I picked the car up after being "fixed" and I had it back for 4 days before it broke down AGAIN. They told me it would be another $1,113 to fix it again. I told them they are not fixing the problem, this is not the problem. They would not listen. I had to have corporate tell them to diagnose the car further. SURPRISE, they found the real problem. They were going to continue charging me to go around the real problem because they wouldn't listen. Now the car has been there for 18 days and they seriously cannot tell me when I will get the car back. No one communicates or gives two licks about their customers. They don't know how to fix their own vehicles, are terrible at communication, and do not care about you. They DO NOT care about you. My friend who sits by me at work was THIS CLOSE to buying there before I told her my experience and she went across the street and bought a Lexus. She has raving reviews and has not been treated like this.OF COURSE you will love them if you are buying a new car. DUH. The only good reviews are on the sales side? Sounds about right for a car salesman...Go across the street and get a Lexus. Do not go here. DO NOT GO HERE. You will regret it the rest of your life, I promise.

Gallaway Cuellar

17 de jul. de 2015

Thanks for the great experience and the smoking deal you gave us on our BMW X1. It was great to get to deal with you. It was an all around great experiance

Kushal Pal Singh Mann

16 de jul. de 2015

It was a smooth and wonderful car buying experience....my advisor Joe Eaves was awesone

Larry Sawyers

15 de jul. de 2015

A very nice car buying experience the personnel were kind, courteous and informative.

Tiffanee Roney

14 de jul. de 2015

After being in an accident, I set out to find a new car. Christopher Choudhry made contact with me to come inside to drive the 320i that I inquired about online. Mr. Choudhry?s honesty and expertise made it effortless for me to purchase my car at BMW of Dallas, as oppose to any other dealership. He even came inside on his day off to finalize my paperwork/purchase, now that?s WORLD CLASS SERVICE! I am so grateful for the information, attention, patience and support I received for Mr. Choudry?s. I will definitely recommend BMW of Dallas to all of my family, friends and even strangers in the market for a new car.

Rachel Park

13 de jul. de 2015

Bought my x3 from this location. Financing department was also excellent. David Boice was so helpful, kind, smart and informed. The whole process was easy with him! I will be sure to return to this dealership and work with David again.

Pual N.

12 de jul. de 2015

This car buying experience was just great. One of the best that I've had. Gary the customer sales assistance was wonderful and went over and above in helping my family obtain the vehicle.

Lisa Ledet

11 de jul. de 2015

Kevin made the car buying experince easy. He was very understaning and workable. The only issue I have is that I was not told this car came with only one key. I was also told that a replacement key is $150 when in fact it is $425. I would like this issue resolved. I do not feel secure knowing that I only have one key and if lost I would be stuck. Other than that, so far the car is fine. Please help.

CAN

10 de jul. de 2015

I chose to drive five hours to get my car because the dealers selection, and pricing, was superior to anyone in my state. The salesperson was very responsive to dealing by e-mail and the car was ready and the deal already agreed upon before walking into the dealer. After a short test drive it was just a matter of signing papers. My main issue was the number of "add on" plans that are available and not mentioned until your sitting in front of the finance rep with your car waiting in the parking lot. Had I had an opportunity to fully think about some of these options beforehand I would have probably made some different decisions.

Michele

7 de jul. de 2015

Great experience! This is my second mini cooper and both times I've been to get a car, the service has been exceptional.

Keegan

23 de jun. de 2015

Great selection of cars, and customer service that exceeded my expectations. Would definitely recommend this dealership.

Leo

20 de jun. de 2015

It went great the helped me find tbe right car. I enjoyed the service it was a very good experience.

Stephen Nwaogwugwu

19 de jun. de 2015

My experiences at the facility was okay. The customer services was fine.

LAUFRENCHRN

14 de jun. de 2015

I was not happy with the car I left with and Samantha delivered the one I actually liked to my home the next morning.

NewtoBmw

13 de jun. de 2015

Not the best customer service, love the car - wished I knew where the Garage door opener was in the build your own on their site - I missed it - still can't find it.

Christopher Choudhry

8 de jun. de 2015

Christopher did a great job getting me the best deal!

435i

2 de jun. de 2015

Great service from sales associate David Ramos. I would definately comeback for next car.

Paul Fagan

30 de may. de 2015

Easy to deal with , straightforward good service. Decent on trade-in, not too low. Flexible with negotiations.Salesperson was great, not pushy very knowledgeable and easy to deal with.Closing took a little longer than it should have, not a bid issue but could improve by having all papers ready to go upon arrival.

RDW

29 de may. de 2015

I was very impressed overall with the staff, facilities, and especially the deal I received. I had tried to do business with the previous owners of this dealership several years ago and was never successful.

Ed1380si

22 de may. de 2015

I visited the dealership undecided on making a purchase. Zack was awesome! He showed me a couple of different vehicles I liked and took his time answering all the questions I had with no pressure.When I decided on the vehicle I wanted, he worked with me on the price and got me exactly what I wanted at a great price! The vehicle needed a few small details fixed and he completely went out of his way to ensure everything was taken care of and I was satisfied. The whole process was painless and I am extremely happy with my new BMW! I will definitely recommend him to anyone looking to purchase a BMW!!

Trista Harris

20 de may. de 2015

BMW of Dallas is a very nice dealership! Their team is awesome and great customer service. My Sales Rep, Kevin Choi was extremely helpful and pleasant to work with during my visit. I love my 2014 320i.

IS

15 de may. de 2015

My experience in the purchase of a 2015 bmw x3 was outstanding. Edwin Liu is an outstanding trustworthy and very professional salesman. He explained the car details to us very carefully. We have purchased quite a few cars and this by far was my best experience. Elsa Nunez also Provided excellent customer service above and beyond what was expected. She made sure we was completly satisfied with everything we needed and treated us like we were the most important customers.

DP

12 de may. de 2015

Love my new vehicle. The salesman wasn't clear on several things, but worked hard to find out, get things fixed and to my standards so I give him a 5 for that. I believe he is new but has great potential.Integrity concerns about what I was told about my potential trade in, stating it was in a wreck when it was not. I've had it appraised by two different companies before I took it to BMW of Dallas and as well as after and I own the carfax and there isn't any report of a wreck and I'm the 2nd owner. I was able to sell it privately at a great rate.

Kelly Herrod

6 de may. de 2015

This is my third BMW from BMW Dallas and the experience has been nothing short of great for all three cars. My salesman, Joe, has gone the extra mile in locating the car that I have requested and matched it up to my specs. My service has always been timely and professional. Can't say enough good things about BMW of Dallas.

rg02

5 de may. de 2015

Gary Aggas is truly top-notch. He helped me get a smoking deal on a 2014 535d CPO back in March when I couldn't find one in California, and it was a pleasure working with him. Gary was/is:<> Was responsive<> Patient and facilitated the negotiation process<> Treated me like a king when I arrived to pick up the car (he carried my bag for goodness' sakes)<> Did a fantastic job working through some post-sales itemsGary Aggas was the face of BMW Dallas, and I only have great things to say about them. I wish this was my local dealership.Lastly, I _LOVE_ my car, and I don't say that lightly. Never before have I enjoyed driving my vehicle this much. (Don't tell my wife though, she doesn't realize yet that I've started inventing excuses to drive around and do errands.)

Jerry Borders

5 de may. de 2015

The service was excellent. The salesman listened to my needs and worked with me in returning a BMW leased car and establishing a new 3year lease for another 328i. The pricing was more competitive than the other dealer in town. Overall, they made it a very favorable experience.

Tess Hanby

30 de abr. de 2015

I have always been so disappointed with BMW service in Texas. I purchased my vehicle in Pensacola Florida which was in my opinion the top quality of service.then I stumbled upon BMW in Dallas on Lemmon Avenue. Pensacola you have met your match

Ryan

29 de abr. de 2015

Excellent dealership. Drove 850 miles to trade with them and it was worth it! Joe and the whole staff really took care of me. Highly recommended.

Bryant

28 de abr. de 2015

Having never purchased a luxury brand, BMW of Dallas fulfilled all that I dreamed an experience would be. At first its a little intimidating, but my salesperson put me at ease and it turned out to be a great process. The ultimate part was seeing my car for the first time as we exited the elevator, perfect and ready to go.

Brodie

12 de abr. de 2015

Had a first class buying experience from the moment I stepped foot in the store through the delivery of my new car. Having had experience in the automotive business, I can definitely say that BMW Dallas does it the right way. Without question, I'll be a customer of theirs for a long time.

Brett781

11 de abr. de 2015

I had worked with a few dealerships before to find the car I was looking for with no success. BMW of Dallas had a few to choose from and Landon helped me decipher which one suited me best. He made the entire process very painless and the financing portion was quick and easy. Would definitely recommend and I know that I will do more business with them in the future.

Grecia Chavira

4 de abr. de 2015

I purchased a 2014 MINI cooper S. Jonathan Zeimer was great in helping me understand the features and type of car that would better suit my needs. We stayed at the dealership until about 11 pm, 3 hours after closing. Jonathan stated the entire time and helped us maneuver through the financing as much as he could. One thing that could have been better was the service from BMW financing. But my experience on the MINI side was excellent. Thank you, Jonathan!

Luciano

2 de abr. de 2015

Cody was very helpful in helping me with my repair needs.

Matt

2 de abr. de 2015

Bought a used vehicle here. Fair price for the trade, lovely vehicle bought and expectations exceeded during and after the sale. I dealt with Joseph Eaves who was an absolute delight. Very pleased.

Yaggie2003

1 de abr. de 2015

Andrew & Lee were both very knowledgeable & relaxed during our first visit! My husband Pat & I both enjoyed our introduction to the Mini Cooper Countryman and our purchase of the fun interesting & eye catching Countryman! I still have some ???'s about things it offeres that I have not discovered yet but can't wait to learn more about my car that I already love after one week of motoring!!!

Jim Raines

1 de abr. de 2015

Ease of buying and plenty of inventory with a friendly salesman!

MB

31 de mar. de 2015

Traded a larger car for a smaller car. People and service were great.

James C

27 de mar. de 2015

This car was far beyond anything I could have imagined. The sales team were friendly and even put up with my warped humor. Great team! 4281 Convertible and LOVE IT!

tgr74

20 de mar. de 2015

I worked with both Lee Carter & Malcolm Hodge during the purchase of my Mini Countryman and both were a pleasure to deal with, very helpful, responsive to questions etc... I LOVE my new Mini - it makes driving fun!

JOHN DEL BAGNO

20 de mar. de 2015

BUYING WAS GREAT. BUT CARS.COM SOFT WARE IS DEFECTIVE. WOULD NOT TAKE CORRECT ADDRESS (STREETMAN TX)

DAWN GRESHAM

20 de mar. de 2015

I just leased my fourth BMW from BMW Of Dallas. I am very happy with this dealership and at this point would not go anywhere else. Leasing/buying a vehicle from BMW of Dallas is a good experience as is the service of the vehicle. To date,I have had excellent service. The past several years I have leased my cars from David Boice, our Client Advisor. He is honest and straight forward and makes the process of buying/leasing a car a comfortable and relaxed experience. He is also very patient and will work with me as long as it takes to decide on a car. I have always trusted the advice David gives me and have not been disappointed. Over the past several years I have come to think of David as a friend. I would like to say that the client advisors at BMW of Dallas are not "hard sell" but very friendly and helpful and make you feel at home when you visit. I don't want to forget the men in the Parts Department. They have always been very friendly and helpful!. As long as I can drive I plan on buying/leasing my cars from BMW of Dallas. I feel confident that they will always treat me with honesty and integrity and that the vehicle's service will always be prompt and excellent.Dawn Gresham

Kae

19 de mar. de 2015

Mini of Dallas is the best. Had the most fun and bearable car buying experience here. Zach helped us a lot and was very helpful from the start. These people go above and beyond to get you what you want. I'm still hanging on to other promises made in this deal, and so far they have been delivering well.

Holly

16 de mar. de 2015

Staff was very helpful and friendly. Were not too pushy but still got me a great deal

Joe Lowe

15 de mar. de 2015

I appreciate the effort that Gary Aggas put forth in showing me the car and going on a test drive. The finance person Trey was also helpful.

Stalin

13 de mar. de 2015

The whole experience was very professional and clean. It all started with a fantastic test drive day. I had dropped by to see the models and didn't have a specific car in mind. The head of the sales team Lee Carter did a fantastic job. He quickly got through 'Why' I was looking for the MINI and gave me a really good 'feel' for what the car offers. Beyond that it was all as expected from a high end dealership. Facilities, communication, appearance was all excelled. Some of my requirements weren't in the stock cars. So I ended up placing a custom order. The process was explained well and I also had continuous follow up from Jonathan on the progress. The car was expected to take 6 to 8 weeks. It ended up needing 9 weeks. Even with the delay, i am still glad I chose this dealership. Would certainly recommend these folks to anyone.

Mike McCurley

12 de mar. de 2015

My wife and I have been buying cars from BMW for decades. Yesterdays purchase was the most pleasant experience we have ever had. Curt made it perfect!

Francisco Coll

12 de mar. de 2015

Ryan was super responsive throughout the sales process.

Marinus Ngu

11 de mar. de 2015

The Sales Rep I dealt with Kent Cochran was amazing. He is so different and all these experiences I have had in the past with car sales people was completely out of question. He proactively looks for ways to save you money. Even things he doesn't know he takes the pain the find out from colleagues and within the BMW network. He is an amazing guy and I will recommend to go to BMW of Dallas in the Highland Park Area. Work with Kent if you can and you will be very satisfied

QGarcia

11 de mar. de 2015

My wife and I had an extraordinary buying experience at BMW of Dallas with Jared Mozley and we would highly recommend anyone who maybe buying a BMW for the first time or just wanting an upgrade to talk with Jared Mozley. He truly made the buying experience hassle-free and EASY for us when we purchase our BMW 3 Series Gran Turismo . Since this was our first BMW, there was some apprehension but Jared made us comfortable by answering all our questions, showing us the features of the car that we would have never figured out on our own. He was very cordial and very knowledgeable. All I can say, if you are looking for a BMW go see Jared!

Austin

11 de mar. de 2015

Went in to look at minis, after a disappointing experience at the jeep dealership. Aside from the fact that the countryman looked super clean, the atmosphere of the dealership was on point and my representative, John, was informative throughout the entire process. Overall a great experience and I would HIGHLY recommend mini of dallas to anyone looking to buy!

john

6 de mar. de 2015

I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas.About 2 months ago, I was looking for a used BMW M6 online. I found out that they have a pretty good M6 in their inventory. So I asked for a quote, and a salesman (Jay Purdy) reply me within very short of time. After I had been communicate with him, I decided to buy this car in distance because he was passionate and made me have a good experience of purchasing the car. So far, everything was good. After waiting for 3 weeks, the car finally arrivals. Then, I realize the car does not have the second key, which makes me wonder why a car worth 80,000 only has one key. So I called Jay, and he told me that they (dealer) are ordering a new key for me and it will be shipped when they have it. After waiting for 2-3 weeks, the nightmare starts. I called Jays number and no one answers, and no email replies as well. Finally, after I called sales number on their website and talk to someone, and this guy told me that Jay Purdy is no longer with them. So I asked him what about the issue that Jay left over? He said he would contact the sales manager and let me know whats going on. And you know what, that was end of the story. I tried to call the manager for so many times and left so many voice messages. And finally, sales manager Denial told me that he could do nothing with it, and let me talk to another sales manager John Bosco. After million of phone calls, John picked phone once and told me once they receive my documentation, they would go ahead order my key. After I send my documentations to him, I thought someone was going to help me out with it and unbelievably that was BS as well. John Bosco never picks up my phone call again.The entire thing is the worst experience I have ever had in my life. I can not image how would the people like them become the leader of the sales team and how would the salesmen going to be with their supervision. I feel like they are taking advantage of I am being far away and treated me with so much disrespect by ignoring me. A couple of hundred dollars key isnt a big thing compare to the $80,000 car. But it clearly defines who these people are, they would do anything to get your money with no moral and manner. In short, what I am trying to say is if you just want to buy a car from them and 100% sure that you will never interact with these people. Then, go for it, they will treat you as their God. However, if you may need to somehow interact with them after they get your money, RUN AWAY AS FAR AS YOU CAN. They will never care about you.PLEASE THINK CLEARLY BEFORE YOU GO THERE.I hope my review would help.

Maureen

5 de mar. de 2015

We drive from Austin to Dallas to work with the guys there. Way better customer service than we received in Austin. They found a car for us and the entire process was seamless. They took time to show us all the features of the car. We would most definitely recommend them.

Tony Zuniga

4 de mar. de 2015

Ez was very helpful with buying our car. Thank you!

David Dallas

3 de mar. de 2015

I started my search on-line. My salesman was clear and efficient. On the test drive he pointed out the features included and explained how things worked so that I could understand. The whole process took very little time once I had driven the car and decided that I wanted it. There was no haggling back and forth. I was a little disappointed in the trade-in value of the car that I was giving up, but not a big surprise.

Randy

27 de feb. de 2015

I was looking for a low mileage CPO car. I outlined my criteria and Shaun helped me find the right car. Everyone was professional and helpful. The people in this dealership were a pleasure to do business with. I recommend them.

MB

26 de feb. de 2015

I received great care while at BMW of Dallas. My service advisor created an exceptional customer experience for me. I would reccomend BMW of Dallas to friends and family based on my experience in the Service Department.

kerryinperryGA

24 de feb. de 2015

Just purchased a "like new" 2007 Lexus SC430 from salesman Gary Aggas at this dealership. Gary worked with me on getting the vehicle at the right price and also getting this vehicle over to the local Lexus dealership for them to inspect it before I purchased. This deal was just flawless. Paperwork was overnighted to me and a Notary delivered it to my house for my signatures and check. Received the vehicle after shipping it from Dallas to Macon, Ga and everything checked out ok. Used Nations Auto Transport (Mike Koberstein at 503-718-7838) who set up the pickup and delivery to me. I would highly recommend using Gary and this dealer again for purchasing a used vehicle.

David

19 de feb. de 2015

Joey Eaves was our sales staff at BMW of Dallas. He was very polite, attentive, and very easy to work with both during the sales process and after the sale. His attention to product detail and customer service made our car buying process a true joy! I would highly recommend this dealership and Joey Eaves !!

Dr.Butler

18 de feb. de 2015

I called on the phone inquiring regarding a vehicle advertised online. The receptionist was very friendly and helpful. She advised me to come in. I received prompt attention and underwent a haggle free, no-nonsense car buying experience.

v

17 de feb. de 2015

Three times buying car at bmw of dallas and all got the best services. I would recommend to anyone.

fsteed

14 de feb. de 2015

Enjoyed the buying experience at Mini of Dallas. Zack was tremendous.

Bond A.

13 de feb. de 2015

I bought a MINI Cooper S and I love it! The sales person who helped me out, Andres Galceran, was AWESOME! Great group of guys here and met everyone of my demands!

Deshannonj

12 de feb. de 2015

Worked with Mr Vincent Hudson. I had the best experience and treatment with Mr Hudson that I have had out of any company in years. He was attentive and my entire experience was about me. He even paid attention that it was my birthday and made sure my car was cleaned and repairs were solid. I will most definitely continue to do service with Mr Hudson.

Neimat

10 de feb. de 2015

Purchasing my first BMW, was a wonderful experience at BMW of Dallas! The process was exciting, and efficient. I received everything I was looking for and I think the same can be said for anyone else looking to purchase a BMW at this dealership. Thank you so much, David B. I absolutely love my new X5!!!!

Happy Motoring

10 de feb. de 2015

My experience at Mini of Dallas was the best auto buying experience I have ever had. I did not have to sit hours on end while we haggled back and forth. I discussed what I was wanting and needing and Mini of Dallas worked well within my set requirements. I would definitely recommend this dealership to anyone who wants a very smooth buying experience.

Dee Nguyen

10 de feb. de 2015

Its been about a month since I bought my used Acura TSX from BMW. From the moment I walked into the dealership, to the moment I drove my car home, I was treated with the utmost care and professionalism! Landon Thomason made this the best car buying experience for me.. I hate being at a car dealership all day. When I got there they had everything ready to go. All I had to wait for was financing, total time was about 2 hours. I love my car and Landon continues to show his appreciation!

MG

7 de feb. de 2015

I bought a 2015 428i. Landen was very knowledgable and very helpful. He made sure the process was a smooth one.. And he even stayed late with us to answer any questions we had about the car. I would highly recommend this dealership to anyone looking to purchase a BMW.

Alex Lopez

6 de feb. de 2015

Best overall. Quick, friendly and efficient staff. I would recommend this place to anyone and especially Chris Jurgens

Lisa Robertson

4 de feb. de 2015

This was by far the best car buying experience ever. I walked in at 5:30pm and drove out at 7:30 in my new car. Kent Cochran was sales person and he was fabulous. He was extremely knowledgeable about the car and answered all my questions without being that cheesy high pressure sales guy I've dealt with in the past. (at other dealerships). After deciding on my new car I was off to finance. This is the part I hate the most, but as God as my witness it took all of 10 minutes. My car was pulled up for me immaculate and ready to go. Thank you everyone at BMW of Dallas! I'll be back in 39 months to do it again.

J Rush

3 de feb. de 2015

Second purchase from this dealership. Sales person was very helpful but did not pressure us into a purchase. Very satisfied overall!

Ramone gantt

3 de feb. de 2015

Other than having my new pre owed vehicle got right back for repairs after having it one day. I love the car and the friendly staff

Victor

3 de feb. de 2015

BMW of Dallas made my experience of purchasing a car enjoyable. BMW work with me to get the car I desired and I drove away a satisfied customer.Thanks,BMW

Tangila Darden

3 de feb. de 2015

It was by far the easiest no hassle car purchase that we have ever made.

Eric

3 de feb. de 2015

Tad Bennett was my salesman. He made this the best car buying experience I've ever had. He is a very friendly and knowledgeable salesman - no pressure. Perfect gentleman who knows what he's doing and does what he says he will do. I highly recommend BMW of Dallas - ask for Tad Bennett. You won't be disappointed.

LR

3 de feb. de 2015

Gary Aggas was outstanding. His sales style was that of providing information, resources, more of an advisor than a sales person. He did not pressure. I told him what I wanted and he got it for me. Was courteous and helpful throughout the buying process from beginning to end. Highlyrecommend.

Babygirl

2 de feb. de 2015

Great customer service, nice clean facility, not a long wait and if so they accommodated you fit the wait

LaDonna Norris

23 de ene. de 2015

From the moment I walked onto the lot, to the moment I drove my mini home, I was treated with the utmost care and professionalism! Malcolm Hodge and Dalia Gallegos really made this the best experience for me...and worth the three wait! I dropped my car off this morning for the finishing touches and cannot wait to pick her up this afternoon! Thank you to everyone at Mini of Dallas! Y'all really know how to treat a lady who loves her minis :)

Ike Ellison

23 de ene. de 2015

I recently purchased a car at BMW of Dallas. It was a very smooth and enjoyable experience to drive off with a new 750i. My sales representative, Graham, was extremely responsive with solid follow through which resulted in a very positive car buying experience. I would recommend BMW of Dallas to anyone considering a new car purchase.

Ron Adair

21 de ene. de 2015

Just completed my 3rd lease/buy with Joe Eckert at BMW of Dallas, what a great experience. Joe continues to amaze me at how easy he makes the process. He always makes me feel like one of his best friends. His expertise and knowledge are second to none. I always leave feeling like I got what I wanted, no regrets. And since this was my 3rd deal, I'm obviously pleased with BMW.

Glynn

19 de ene. de 2015

Good, as always. Good, as always.Good, as always. Good, as always.

A waste of time

17 de ene. de 2015

Rude service from Shaun M in sales, and they don't close the finance deal before allowing you to drive off the lot. A complete waste of time.

GloMad15

16 de ene. de 2015

From the initial call I made inquiring about a pre-owned vehicle I saw online, to the warm welcome by many employees, to doing business with the finest, amiable, client advisor "Gary Aggas"! Hands down, the best purchase experience at a dealership, thanks to Gary!

Just Jacquelyn

15 de ene. de 2015

Absolutey love my new mini, Littlebitt. This was absolutely the most positive car sales I have ever experienced. Wade is so awesome and Alexia is right on the money.Can't wait to enjoy all the Mini activities.

Brandon R

13 de ene. de 2015

I recently was involved in a car accident which left my previous new car totaled. I live in MS but found the car I wanted (2015 Subaru STI) at BMW of Dallas so I reached out to start talking numbers. Gary Aggas contacted me and I could not be more happy with my experience with him. My situation was unique in the sense that there were alot of moving parts involved from me from securing my financing through my bank and getting my other vehicle paid off. Gary was very attentive to what I needed fought to get me a great price on the vehicle I wanted and stayed in constant communication with me the entire time. I drove from MS to Dallas on December 24th and BMW of Dallas really came through for me. I had my check sent overnight from the bank to the dealership and when it arrived I was done in about 30mins. This was easily the best experience I have ever had buying a car. The facility was fantastic and so was everyone I cam into contact with while there. Thank you BMW of Dallas you made me a customer for life. Gary your the man!

MichaelMINI

13 de ene. de 2015

These guys were great! From the information and guidance throughout the process. NO PRESSURE!! very laid back yet attentive. Zack Marlar is passionate about the cars and shares his enthusiasm

Chuck & Linda Richardson

12 de ene. de 2015

This is our second car to buy from Joe Eckert and we live all the way out in McKinney. The first one he bent over backward to get exactly what we wanted and he has done it again. Not only the ordering process, but also the closing made simple and taking all the time that we wanted to explain how everything works. The clincher for us was when we heard that Cody Mashburn was back on the service drive (don't know why he is not service manager again) because we had had a very poor service experience just a few months earlier when my wife 2007 X-5 had some repairs done poorly and I told the writer about it but he seemed very unamused that I was not happy.

Matthew and Nancy

12 de ene. de 2015

Corey Stokes, Sales person, BMW of Dallas, "MADE THE DEAL". His professionalism, knowledge of the car, business and interpersonal skills were amazing. He took his time to review and explain everything about the car we wanted to know. We would recommend this dealer and sale and saleman to anyone based solely on the professional service we received.

Derek Hall

12 de ene. de 2015

Nicest car salesman/guy I have ever had the pleasure of working with.

M. Vaughan

6 de ene. de 2015

We shopped 2 other Mini Cooper dealers and Mini of Dallas stood far above the others. They were honest and responsive. We will shop there again when the time comes.

Dan

31 de dic. de 2014

Very Fast Service. I didn't have to wait around all day for them to process my transaction. They listened to what i needed and went above and beyond what was required. Great dealership!

Doug in North Dallas

30 de dic. de 2014

I did a lot of investigation on line before I actually went to the dealership and BMW of Dallas had great inventory and they were the only BMW dealership that listed their discounts and sales on line. This saved a lot of negotiating as I knew what to expect before entering the dealership. Also had several loaners that were for sale and had great prices. Walked in and actually spoke to Jay in used cars and ended up buying a loaner and a new X5. Salesman was willing to spend a lot of time with us and helped us look at a lot of alternatives. Ultimately helped me get a vehicle from another dealership in the area. Low pressure overall and one of the few times I have actually enjoyed buying a new car.

Peter Stewart

30 de dic. de 2014

I was looking for a 535d and walked in and met Cory. He took me for a test drive and explained all of the new features of the car. Later I went in to buy a car and he showed me all of the choices. He also questioned why I wanted a deseil. As we went through the buying process he was quick to point out the best plan for me. I had a great experience.

SE

29 de dic. de 2014

Purchased a 2015 M5 from them remotely, and they shipped the car to me. There were some challenges in the transaction that were not their fault, but they made good on the deal. Throughout the process I was treated with professionalism. I am very pleased with the car, and would buy another from them.

SaraM.

29 de dic. de 2014

I love my 2015 Mini!! It's really fun & it gets really great gas mileage. Also, you have to put premium gas in the tank, it doesn't run good on regular gas. It recommends using premium gas. I have to drive thru downtown Dallas in the mornings & afternoons so saving money & gas helps. There is about 11-13 gallons of gasoline, so the costs isn't that high (it's like $25-$30 depending on gas prices). I get about more than 320 miles. The customer service is really reliable. Sales representatives are very friendly & courteous. They helped me thru the ordering/making of my mini & tracking the shipment of it. The buying was really fast except I forgot to lift the limit on my card so that took awhile(my fault) because of it was during Thanksgiving holiday. There are multiple ways to create or afterwards change to the car. I love that I can do different options of customizing of interior & exterior. There is also nice different kinds shaders for the back windows!

Scottiemom

26 de dic. de 2014

We purchased a Mini Cooper Paceman from Malcolm Hodges at BMW Mini of Dallas on Christmas Eve and it was the best car purchase experience we have ever had! Malcolm was thoughtful, experienced, knowledgeable and refreshingly honest and sincerely interested in our questions and concerns. Both Malcolm and his sales manager were not only helpful, but their integrity and enthusiasm for their product and their desire to make the best, most fair deal for us and for their dealership was clearly a priority! We not only recommend BMW Mini of Dallas and Malcolm Hodges, but we will not go anywhere else in the future!

C Easton

26 de dic. de 2014

Malcolm Hodge is a real pro and make our purchase of new MINI a smooth and hassle-free experience. We recommend him and the dealership very highly. Happy New Year!

stevie13

26 de dic. de 2014

Joe Eaves did a good job for me Very friendly and accomodating

i3buyer

24 de dic. de 2014

Frank Atcheson at BMW of Dallas was professional and made the leasing process as easy as it can get as well as the selection process of the new car.

JBS Dallas

19 de dic. de 2014

My mini purchase was actually fun. I designed my car on line then my Salesman, Malcolm guided me through the final details. I cannot imagine a better person to do this than Malcolm. He went through the car with a fine tooth comb upon delivery and walked me through every aspect of driving the vehicle. It was perfect.

Charlie Colon

19 de dic. de 2014

David Ramos is awesome!! He got me the best deal within my budget and I'm loving my upgrade. Will definitely recommend him to anyone who's looking for a great customer service experience....

akki

19 de dic. de 2014

I bought a BMW X5 2015 from the dealership in late November 2014. I had a hassle free experience and everything went fairly smoothly and planned.From test drive to discussion around options to ordering, tracking and delivery, things went perfectly well.The Sales team is proficient and very professional in their approach and process.

Natalia Rocha

19 de dic. de 2014

Best and easiest car buying experience I've had. Amazing seller, nice facilities, great varieties of cars to choose from.The whole process went smoothly. I recommend this dealer and specially the seller Elsa Nunes. She is great!!

Carolyn Smith

19 de dic. de 2014

My salesman,Robert Grisham sets a new standard for all salesmen. HE WAS OUTSTANDING!!! The dealer went above and beyond to make this a pleasant experience. I will purchase from them again and again and HIGHLY recommend them to anyone who values honesty, good service and excellence.

JohnD

19 de dic. de 2014

Sales experience was very easy. David did a great job.

Ron M.

17 de dic. de 2014

Graham Flinn is the best salesperson I've ever dealt with. My wife and I have bought (leased) 3 cars from him in less than a year. Graham is knowledgeable about the cars he sells and impeccably honest.

Lucy

17 de dic. de 2014

We traded in our 2011 mini for a newer one. Zack Marlar, our sales man was great. He showed us every manual transmission car he had and ran all the numbers, just so that we could get the best deal. Who would have thought being a Costco member would get you a discount on a car. Kutos to Zack for making our buying experience a great one.

Rob Wands

15 de dic. de 2014

I've used the folks at BMW Mini of Dallas to severice BMW's for the past 16 years. Beth Richardson is my service advosor and he is absolutely fantastic. Beth and her team consistently deliver exactly what I'm expecting and there have never been any issues working with them. They are Trustworthy and Reliable! Dealing with car repairs is a pain but Beth and her team have made this process Simple and Smooth...just the way I like it!!

ken

12 de dic. de 2014

Frank was the PERFECT salesperson! I fully recommend him if you are in the market for one of his products.

Rich

10 de dic. de 2014

Zack is a very knowledgable salesman and we felt NO pressure to purchase. He was very patient as we test drove a couple of MINI Coopers. The negotiation process was painless as well. I would recommend MINI of Dallas to anyone looking to purchase a MINI Cooper.

Mike, Dallas TX

10 de dic. de 2014

Visited twice, and worked with two very helpful members of the sales staff, who went out of their way to help. Was very pleases with the experience, and even more pleased with the X5.

Marjorie tx mini lover

9 de dic. de 2014

Had a water leak, got it towed to mini of dallas. My experience was great. Now my car is running great. Just wish they weren't so far away from me.

Lauren

3 de dic. de 2014

The BMW of Dallas on Lemmon provided me with the best car buying experience I've ever had. I literally have never written a review but felt compelled to after this purchase. Landen Thomason and his manager made sure I got exactly what I wanted and at the best price possible. I could tell they genuinely cared and I have been shopping for a car for over month so it took a special team to finally sell me. I wasn't really interested in a BMW until Landen walked me through how great of a car it is and after experiencing it for myself now, it really is amazing. This was the best, most comfortable dealership and the staff was very friendly. I will definitely buy my next car from Landen.

Steve

2 de dic. de 2014

First time bmw owner. Was a little hesitant at first until Graham Flynn introduced himself. He answered all of my questions and presented me with several options when it was time to make my decision. I had a problem figuring out the navigation and he followed up with me until the problem was resolved. My wife loves her BMW! Thanks Graham!

Philip D.

21 de nov. de 2014

I was very impressed by the professional approach of Jared, who helped me in the whole process. At first we could not find the vehicle that was mentioned to me on the phone by someone else. However, Jared kept trying and willing to show me other options WITHOUT being pushy; which I really appreciated. We finally found the right 5 series and did not waste a lot of time to reach a meeting of the minds. I believe I got a great value, and they gained a very satisfied customer. I will definitely buy another vehicle from them.

Mike

18 de nov. de 2014

Bought a new car and had no problems. Friendly staff and willingness to help.

Bill

12 de nov. de 2014

Robert Grisham is the best sales associate we have ever met. His attention to detail is impeccable. You can count on Robert to make buying a car a pleasant experience. He is a true professional.

pebblebeach99

12 de nov. de 2014

Honestly, I had not planned on purchasing a BMW. I have driven Mercedes for years. I had called the dealership to inquire about a 4 series (just to see what they would cost) and was put in touch with Chris Jurgens. He was so great. NO PRESSURE. He let me make all of the decisions and only gave me the facts... no sales fluff. He said NO when he needed to and YES when he needed to. Was always up front and honest. I will definitely buy my next car from Chris Jurgens.

tmillertime

12 de nov. de 2014

My wife and I purchased a 535i from David Collinson. The buying experience was excellent. I thoroughly researched the internet and communicated with 6 different BMW dealers in 3 states prior to settling on a car at BMW of Dallas. We were offered the best price and best trade value for our previous car. I cannot imagine a better buying experience. We got a great deal on a superb car!!

Kurt Twining

7 de nov. de 2014

Found the car I was looking for in a white BMW X5. Curtis Wiley worked very hard to make the transaction easy. It took two passes to get the vehicle in top shape, but I chalk that more up to the fact that Curtis had eye surgery and was not there to specifically oversee it. They took my feedback in and made it right. Curtis worked very patiently with my wife demonstrating the features. The final paper work process of potentially buying additional coverages went much faster after the person presenting the material finally came to acceptance that I did not want to be up sold. I have no doubt this is a quality dealership and look forward to having a solid partnership at this location.

Paul & Jan, S'port

6 de nov. de 2014

Shaun Massiah worked with me closely on my special ordered 2015 650i Gran Coupe. He was very thorough in the selection process for all the extras I wanted, and took the necessary time to verify the details of my order. He presented all of the vehicle options in a manner that made my choices to add or leave off easy. When the car arrived it was exactly what I wanted. The man knows his business.

Pat

5 de nov. de 2014

We worked with Christopher Choudhry at BMW of Dallas for about 3 weeks and finally decided on the car we wanted. Christopher was a great help, relaxed about our decision, didn't call or push for a decision and knew everything about this car! Loved working with him as he is friendly and attentive and full of information to help get the purchase done on my time table. Best experience I've ever had buying a car. Plus, I LOVE the car!

Joni

4 de nov. de 2014

Chris Jurgens really went the extra mile to help me get the car I wanted,at the best price!

Aka_diva6

4 de nov. de 2014

First time going here for service. Didn't have an appt but I was taken care of. Very professional and prompt. Service was great.

Catherine

3 de nov. de 2014

Recently purchase a 328i from Elsa Nunez! She is very nice, not pushy, and honest. All her qualities were key to me feeling comfortable when it came to purchasing my first car. Also took my car in for appearance protection and everyone in the service department was very nice and the loaner car process was very quick. Love my car and all the people who helped me get it! Will buy my next car from BMW of Dallas!!

Michel A

30 de oct. de 2014

I just picked up a CPO 2012 X5, thanks to Joe Eaves the overall purchase experience was flawless and extremely enjoyable. Joe was very responsive (responding to my emails at 11pm) which helped me close the deal within 24hours, what I signed for is exactly what was agreed upon. Joe was attentive to my needs and respected my busy schedule throughout the transaction, he even offered to come in on his day off to help me pick up the car which I refused and decided to wait an extra day. Great customer attention which is really a must to win a client loyalty, it is that simple. I will be back soon to pick up a fine 5 series. Thank you Joe!

Sherita

26 de oct. de 2014

We all know that a scheduled car service appt. is worst than a visit to the emergency room at the peak of flu season... "going no where fast"/"hurry up and wait". However, I was really pleased with the hospitality shown to me while I went through the "auto service- triage" on a Saturday and a Monday. Their efforts did not go unnoticed. In such a stressful situation, it mattered . By the way, I was quickly put into a rental and was updated throughout t he week. Loved it. Thanks and I appreciate how the staff and the "home away from home" facility made things less chaotic.

Steve H.

22 de oct. de 2014

Knowledgeable, reputable, no run around whatsoever. First time I ever bought and didn't feel like I got robbed. Said what they would do and did it. My sales guy Graham Flinn actually drove the car I left there and delivered it back to my house the next day. Great experience overall.

Mr Coconut's

22 de oct. de 2014

We purchased a New BMW X5 from David Collinson. He was wonderful keeping me informed as to what inventory was in stock and what was due to arrive. We purchased a X5 that just arrived and he made certain everything went smoothly. We are very happy with our new X5. I highly recommend purchasing your new/used BMW at BMW MINI of Dallas and PLEASE ASK FOR DAVID COLLINSON. You will be very happy you did! Thank you again David for the wonderful experience we had at your dealership!

SBaker

18 de oct. de 2014

My wife and I recently purchased a new Mini S Countryman from the dealership. We found the experience to be easy and hassle free. Our sales person, Wade Cowser, was excellent, he knew his product and had a refreshing low key approach to the whole process. Never at a loss for accurate information about the vehicles; he answered all our questions and exhibited patience as he let us test drive several models and insisted we drive the one we actually were going to purchase before we made a final decision. I was impressed with the entire sales process and all those we interacted with during our buy.

- Michael D.

15 de oct. de 2014

Landon helped me out picking a car and answered every question I had. The price was around what KBB had as fair market price. They even lowered the price a bit, and threw in Scratch repair and new set of tires (at dealer cost). Had the car a week and the M3 drives so well. The car just wants to go! But this car sells itself... This review is on the dealership & sales staff. All of my questions were answered promtply via email, txt, and even calls back. I have full confidence that if i do have any questions or problems, then BMW of Dallas will help address my needs.

Craig

14 de oct. de 2014

Had a great experience at the dealership. Jay and Gary helped me. Both are very patient and have excellent expertise on the vehicles. I love my new X1. Thank you for a wonderful experience!

Longhorn

14 de oct. de 2014

Jay Winegar and the staff at BMW of Dallas were fantastic in the buying process. I found the convertible I wanted and was able to get the majority of the process completed over the phone and through email. Once we got everything done, I just went down and signed the paperwork and drove off in the convertible I wanted. I highly recommend Jay and BMW of Dallas to anyone.

Bernadette Miller

14 de oct. de 2014

Great car buying experience at BMW of Dallas thanks to the excellence and professionalism of Chris Jurgens. When I was looking to buy a new BMW I went online and Chris promptly got back to me. It was smooth sailing from the first second. We met and I ordered my 2015 228i xDrive. Chris went through all the options, explaining everything in the right amount of detail for me. He entered my order, gave me the expected delivery date, and regularly kept me informed of my car's progress from the manufacturing in Germany, shipping to the Georgia port, and its journey from there to Dallas. It arrived exactly when expected. This is about my eighth or ninth BMW. I've only had one other make car since I bought my first BMW. Since moving to Dallas 30 years ago I have bought and serviced my BMWs from John Roberts, and then and now from BMW of Dallas. The pleasant and professional experience I had with BMW of Dallas thanks to Chris Jurgens means I will continue to buy and service my BMWs from them.

BMW fan

14 de oct. de 2014

First time at BMW of Dallas. Shaun McCall was a great Service Manager.

Nancy - Aggie fan

10 de oct. de 2014

They stuck to the original price for my trade in which was a good deal for me. Also , the vehicle was a great deal !!! No hassles at all ,,,

BMWLindsay

8 de oct. de 2014

I had a great experience at BMW of Dallas. Gary Aggas played a huge role in this, he is the man! I found a car online, he was very prompt in calling me to come in and look without being pushy. He was very knowledgeable, friendly, and kind through the whole process. (I am a picky gal with a lot of questions). I am now driving my dream car & couldn't be happier. I look forward to future BMW purchases through Gary! Thanks BMW of Dallas.

Justink

6 de oct. de 2014

Wade is the best! he made my buying experience smooth and easy to work with.

Dr Kim

1 de oct. de 2014

I just purchased my 3rd BMW from Shaun Massiah and my experience was beyond excellent!! He provided exceptional customer service and knowledge. I highly recommend BMW of Dallas and Shaun as your personal service sales advisor. Will the financial advisor did an excellent with explaining and going over all documents in detail with a smile providing a wonderful experience. My friends, family, fellow doctors, and I will always be committed to Shaun and Will as lifelong customers. Dr S. Ben Kim

anonymous613

30 de sep. de 2014

I have been all over in search of either a 228i or M235i. I wanted to customer order one, but after realizing it would take probably three months to get it. Usually, going to any dealership is daunting for most. This was my first lease, and I absolutely loved my 328i Coupe. Bimmer fan for life. I simply can't believe how easy they negotiated with me. And the fact that I have one of the rarest cars in the US right now well below MSRP and with a great rate. Better though is the fact that my Saleswoman was extremely personable, informative, and let me truly test drive the car without acting like those jerk guys at Classic BMW or the "luxury" Park Place. This car purrs like a little kitty.. meowwwA car like the M235i sells itself, but Elsa truly knew about the features/options and how to use them. Even after the sale, she has made an effort to help me figure out the features (even on my 328i Coupe I barely knew how to use a lot of them!) No salesperson at a dealership has ever really explained this kind of stuff or been so dedicated. Additionally, everyone there was friendly... this was BEFORE I bought the car... all made an effort to get me with my requested Sales Lady Elsa even before I really got down to the nitty gritty with the numbers. Very friendly staff...Sure, they try to add on extra sales protection plans at the end (what business doesn't?) of which you can decline... and YEAH I would have preferred to get SOMETHING for NOTHING...but I seriously have a car that will last me ten years, and it's 0-100 in about 7 seconds. I'm just overly satisfied with this staff, especially Elsa Nunez, and the dealership in general. It's as nice as Classic BMW (without the bad service guys and pushy staff) and the staff is like BMW of Arlington (although that location seems old.) Take from this review what you will, but also remember that the guy below me lost a great car over $400.

Scott

30 de sep. de 2014

Found a 2007 BMW 328i on line listed at BMW of Dallas. Jay and Gary in sales went the extra mile to make the experience outstanding. I was coming from 5 states away and needed more info and pictures before committing on the long trip to Dallas. Jay went out of his way to test drive the car for me and take more than a dozen close-up pictures for me within 1/2 hour of our phone conversation. These guys negotiated the deal with the manager in less than 20 minutes and even covered my one-way airfare so I could pick up the car the next day. They picked me up at the airport and gave me several bottles of water for the 14 hr drive back home. Everyone was very nice at the dealership. I would go there again to by another used or someday a new BMW. Worth the time and distance to deal with these guys again.

kjjack

24 de sep. de 2014

My first interaction with BMW of Dallas was an inventory search through their online website. A particular vehicle caught my eye and I sent a message stating I wanted to test drive the vehicle. Within 45 minutes to an hour, a BMW of Dallas representative, Joe Eaves, called following-up on my inquiry. We set-up a test drive for the following morning. While trying to prepare for my test drive (i.e. pulling the vehicle from the inventory garage), he discovered that the vehicle had been sold a couple hours prior to my inquiry. Joe called to notify me of the developments, and told me he would pull other vehicles matching my search criteria. When I arrived the next morning, Joe was at the front door welcoming with a warm smile. He was very apologetic that the vehicle I was originally interested was sold. Based on my search criteria, he enlighten me of a vehicle that was brought in the following day that had yet to be listed on their online inventory. The vehicle was perfect! I did a test drive and was so impressed, I started the paper work as soon as I got back. Joe walked me through the entire process and was there before and after I went through financing. Joe was a constant professional and he comes with my highest recommendation! I will certainly reach out to him on my next purchase and would send my friends and family his way if they were in the market for a new or used BMW. Thanks again Joe Eaves!

David M

23 de sep. de 2014

Purchased a new Mini Copper from Mini of Dallas and could not be more pleased. Malcom Hodge was my sales agent and he was amazing. He provided great and timely information throughout the process and was a lot of fun to work with. He has great product knowledge and seemed to sincerely enjoy helping my wife and I purchase our first Mini. Everyone at the dealership was very friendly and the experience was overall a homerun. Ask for Malcom and I promise you'll have a great buying experience.

Stephen C

17 de sep. de 2014

The complete process of purchasing a car from BMW of Dallas was a very pleasant experience. They met all of my expectations and the expertise of Eric Cline made it all the better, he is a pro and a gentleman. I am very pleased.

vduong06

17 de sep. de 2014

I got the BMW i3 and it does take sometime but all is going well. There are some issue to be address but Ryan Chong was doing all he can to make the experience well.

Voodooman93

16 de sep. de 2014

BEWARE!!! Daniel Raiburn is an absolute terrible sales manager and should not be dealing with the public. He does not want to make you happy, but wants just exercise his authority. He let my deal walk over a small $400.00 discount. Now he may not have really been able to discount the car, I'm not upset about that, we would've paid the $400 had it been explained properly with a good relationship established. I am upset about his terrible demeanor, rude, condescending, apathetic tone. He hung up in my ear when I was kindly explaining that he had provided us with bad customer service. Unfortunately he is involved with most sales there, so make that U turn now, before you get burned! I mean really??? At a new BMW dealership??? With a Sales Manager no less??? BEWARE this kind of behavior doesn't just happen on a bad day. If the Sales Manager is rude the dealership must have an Ego.

Voodooman93

16 de sep. de 2014

BEWARE!!! Daniel Raiburn is an absolute terrible sales manager and should not be dealing with the public. He does not want to make you happy, but wants just exercise his authority. He let my deal walk over a small $400.00 discount. Now he may not have really been able to discount the car, I'm not upset about that, we would've paid the $400 had it been explained properly with a good relationship established. I am upset about his terrible demeanor, rude, condescending, apathetic tone. He hung up in my ear when I was kindly explaining that he had provided us with bad customer service. Unfortunately he is involved with most sales there, so make that U turn now, before you get burned! I mean really??? At a new BMW dealership??? With a Sales Manager no less??? BEWARE this kind of behavior doesn't just happen on a bad day. If the Sales Manager is rude the dealership must have an Ego.

BMW 2014

16 de sep. de 2014

Good experience overall. Management and salesman very willing to work with me on a good deal. Friendly staff, and clean environment. Showed continued interest in customer. I would recommend this dealer to anyone and would buy from them again.

ThreeFrogs

16 de sep. de 2014

ASK FOR SHAUN MASSIAH... I was wary of buying an older car, not because I worried about doing repairs on a 9 year old 645, but because "how would I know what I might be in for?" So I wanted to buy from a dealer instead of a lot. I hoped a dealer would give the car a once over, and be reasonable in preparing the car for sale. BMW of Dallas did that. Of course, I didn't trust them, and took the car to an independent shop for a three hour, $200 top to bottom review, complete with pictures and video. After the independent review, I have a car that will need repairs in time, but nothing now, and is largely considered in excellent condition. I've been around car people enough to know not to trust them outright, make them earn you trust. Shaun Massiah did just that. Apparently, he is one of the best salesmen of BMW's in North America. I can highly recommend him. I will likely buy my next car from him, used or new.

HaileyMini

10 de sep. de 2014

I recently purchased a trade in vehicle from Mini/BMW of Dallas and the service was excellent. Everything was well explained, the associated and manager were personable, and the vehicle was in great condition. The entire process was quick and easy! I would definitely recommend Mini/BMW of Dallas to anyone!

Josh

10 de sep. de 2014

Bmw of Dallas sets the bar high great customer service, best sales experiance!

Dominic lusk

8 de sep. de 2014

I cant tell you enough about my experiences with BMW of Dallas. I'm from Overland Park Kansas found my used X5 online reached out to Gary Aggas. Got me approved at 1.9% and picked me up from airport. I have bought many cars online, this guy was the very best to deal with not your typical sales guy genuinely looks out for you .Everything he stated he lived up to. Made my experiences well worth the trip. Plus I got a real nice BMW. I don't care what state I live in I will buy from him again!! Gary I wish the best for you and yours! Dom

Eddie Norris

7 de sep. de 2014

Chris Jurgens of BMW Mini of Dallas was very helpful and very prompt with addressing my shopping needs and answering questions before, during and after the sale!! ...a class act indeed!!

JanetC

3 de sep. de 2014

Ali made buying a car an easy experience. This is my fourth BMW!

Jan - BMW fan!

19 de ago. de 2014

I recently replaced my previous vehicle with a BMW 328i GT and is extremely happy with the car. Part of the experience was the effort which Christopher Choudhry (Sales Executive) has put into the process to introduce me to the different vehicles available and a personal test drive. Overall the whole buying process was stress free including the financing aspect which will motivate me to return back to the dealer or recommend others.

L. Campbell

15 de ago. de 2014

I bought a 5 series from Robert and Kenny recently. I traded in my Acura and got my first BMW. I am usually very busy during the week and like to have my weekends to hang with friends. So I was able to negotiate everything mostly via email and some phone. The whole experience was very quick, easy, convenient and I enjoyed it very much. I absolutely LOVE my new car!

AllieM

12 de ago. de 2014

I took my car into be serviced because the air conditioning wasn't working. I was able to call in the morning for an appointment that day and the car was fixed by the end of the same day. The cost of the repairs are very high but the quality is also high.

B.Greene

12 de ago. de 2014

I just leased my 5th BMW with this dealership. I always have a great experience which is why I continue to come back.

BWR

11 de ago. de 2014

The buying process for my daughter's MINI was the easiest I have ever experienced!! Malcolm Hodge made everything simple and fun!

Scott

10 de ago. de 2014

Gary Aggas did a great job of helping with my purchase of a so far great car. We negotiated a price to agreement and a trade in. Gary was personable and able to arrange a good time for me to meet for a test drive and purchase while holding the vehicle while I traveled to Dallas. I did not experience any problems with the sales and follow up from Gary.

happy buyer

10 de ago. de 2014

the sales team was helpful and informative - found what I was looking for and got me on the road quickly - had to travel from Houston, but well worth it - no pain, no frustration - see Gary on the sales team

EMorris

8 de ago. de 2014

I just bought my "dream car" from BMW of Dallas from David Boice!! I went in looking for a slightly used 13 or 14 650i Gran Coupe and walked out with a BRAND NEW 650i GC for the price of a used one!! David was a pleasure to work with, no shady tactics, no pressure, just plain and simple aggressive pricing!! If you're in the market for a new BMW and haven't visited this dealership, you're leaving money on the table and missing out on the easiest car buying experience you will have.

Don Meyer

7 de ago. de 2014

Just leased my 4 th BMW from Chris Jurgens , the entire process could not be any easier. Five star experience from start to finish. Don m

Carshopper

7 de ago. de 2014

Did a lot of online shopping in the Dallas area for a 2011/2012 X5 with the features we wanted, a reasonable price, and some remaining warranty. BMW of Dallas had a large selection and had one that fit our needs. The salesman was very helpful and open during our purchase process. We did have to wait a while to get the vehicle back from the detail and gas fill process, but that may just be a matter of having a busy day, as there was a crowd there.

BlakeJ

5 de ago. de 2014

Chris Jurgens was a pleasure to work with. He was very professional and provided me with the information I needed to make my decision. I also felt confident that I received the best price possible. I shopped around with some other dealers, but Chris and BMW of Dallas definitely had the best service and price.

RenaeL

5 de ago. de 2014

Found my "dream vehicle" on cars.com 7 hours away at BMW of Dallas. Salesman (Joe) was very helpful in answering any questions I had. Went in to dealership and the vehicle checked out with what was listed on cars.com. Test drive her around and within a little over an hour we were on our way home back to Louisiana! Was already approved before I went in so I didn't have much else to do except agree. The guys all seemed friendly and nice. I would recommend BMW of Dallas!

MichaelD

2 de ago. de 2014

I know a lot of people that have purchased their BMW's at BMW of Dallas so when I was ready for my new one I didn't think twice about going there. Excellent sales experience & phenomenal follow-up.

Tevans

1 de ago. de 2014

Worked with Chris Jurgens. Straight shooter, easy to deal with, not pushy at all, and knows the business. We worked the entire transaction over email and phone. Highly recommend him for those that want to avoid the dealership process. Very happy with the 2015 X3 so far. Walk through, orientation was great. Thanks to Chris for a good experience.

Blazing MINI

29 de jul. de 2014

MINI states they are a different dealership but in a good way!! Yes... I agree that MINI is different in a good way!!! I set an all-time record UNDER 3 HOURS - NOT ALL DAY! An hour of it was me talking and laughing it up with my sales guy, Wade. I wasn't just a number on paper or juicy sale to fatten the MINI wallet. The laughs and conversations were solid - not fake. I enjoyed every minute... YES! I know it's hard to believe... BUT TRUE!!! Thanks Wade and the mini crew for an experience I will not forget. I will come back for my next MINI - well, in the future... I just got a new one LOL!! Just one more note. I did try a MINI dealership prior to going to MINI of Dallas but they were stuck on themselves and more concerned about their PLAQUES and REWARDS instead of listening to what I wanted and what I was looking for. That is why I searched for another MINI dealership and found MINI of Dallas!!

Ittipon i3

29 de jul. de 2014

They have best service in Dallas area. It took me just 1 day to get my new i3. Actually less than 12hrs.

SJust

28 de jul. de 2014

Graham Flinn went above and beyond to ensure delivery of my 740Li, his sales manager, Owen, was so easy and patient to work with. I have already referred three of my friends to Graham due to his amazing customer service.

James H. Ragsdale

28 de jul. de 2014

BMW of DALLAS has been my Dealer of choice for several years. My most recent transaction is my new BMW M235I. Awesome vehicle. The Sales process is great. Service process is always consistent and customer focused. The Dealership personnel are extremely professional, courteous and very friendly. I'm a VERY SATISFIED BMW CUSTOMER!!

Rebecca Massoud

28 de jul. de 2014

Mike Frazier is the best service dealer! Great experience. Fast, friendly, courteous and accurate.

M Delashaw

28 de jul. de 2014

We bought our first MINI a few weeks ago. Jorge De La Canal is the best salesman I have worked with. He was very patient and informative. He answered all of our question and even some we didn't know to ask. He also spent most of the day taking us around to various back lots looking for the best match for what we wanted. It was a long process but we are thrilled with our final choice. After the purchase Jorge also took the time to show us more of the features of our new MINI.

mikes mini

25 de jul. de 2014

Jorge was a joy to work with on my car purchasing. he always kept me up to date while I was waiting for my order to arrive and gave me a great explination of all of my new mini's features

BMW fan

25 de jul. de 2014

Bought the car in October 2013, did not drive it much so was not familiar with it at all. Went back in July 2014 for a 'how to' lesson on it. Was given a one on one lesson for 1.5 hours. I left feeling excited and enthusiastic about all the features on the car. Was invited back in 30 days if I had any further questions. Great experience, marvelous service, would do it again in a heart beat.

Mario Guerra

25 de jul. de 2014

It was a 1400 + lead, Chris Jurgens the sales person was always informing me of APR's Sales incentives, but just enough to keep me informed, never pushy or deseperate to make a sale, he understood my needs and it a long lead but easy pleasant sale at the end.

BRWALLMD

24 de jul. de 2014

I have leased 6 different cars from BMW of Dallas over the past 18 years. Great sales, service. This is a great place to buy or lease an automobile.

MarkA

24 de jul. de 2014

I'm in my 3rd 5 series now and it's always been an excellent experience having any service done at BMW Dallas .. All are very professional and I've always had a top notch care. Thanks everyone there .. keep up the exceptional service.

Happy Graduate

23 de jul. de 2014

We recently purchased a 428i coupe from Graham for our daughter as a gift. Graham went over and beyond to accommodate and deliver our new car as a surprise! He was as excited as we were and he made it happen. Our daughter was beyond surprised. Thank you Graham for the lifelong memory! We will be back when we need to update our vehicles.

MINIFAN!

23 de jul. de 2014

This is my 3rd MINI and my first purchase from Dallas MINI. Jorge and Lee were great to work with and really took time to find me the MINI of my dreams AND THEN SOME! I love the MINI brand the the quality of folks they employ to represent the brand. Thanks Jorge for all of your hard work and taking the time to go over all the bells and whistles in my new Countryman!

Colin

23 de jul. de 2014

BMW of Dallas & Joe Eckert are the best! Have purchased a number of cars from here - always courteous and helpful. Highly recommended.

JM

23 de jul. de 2014

It was a great experience all around! the customer experience is truly amazing as well as the buying process. it is obvious that they are professionals!

Lesly

23 de jul. de 2014

The transaction was simplified, the sales person was knowledgeable, and helpful.

Mike Howell

21 de jul. de 2014

A very good experience buying a new Mini from Mini of Dallas. I live a hundred miles from Dallas so communication was important. The sales adviser, Wade Cowser, walked me completely through the process; from the initial question and answer session to the short time later when he had my new car delivered to my home. This was all done by email and phone. I think this was only possible because of his superior knowledge of his products, his ability to interact with the people in the service and finance departments and his competent and unassuming manor. What a pleasurable experience.

Mike

10 de jul. de 2014

I bought a X5 from Ryan and love my new car. I loved the no pressure approach and would buy from these guys again. I would very much recommend them.

JoeyG

8 de jul. de 2014

Our sales man Mike was excellent. He was open, polite and very helpful!

GaryMJ

5 de jul. de 2014

My current 2010 535i is my 4th BMW. This is the first one that I bought as a Certified Pre-Owned. I visited the dealership and told them what I was wanted to buy. They found it for me and I purchased it that same day. I have taken it in for service under the CPO warranty on two occasions. Excellent service on both occasions. I would definitely recommend this dealership.

Car Guy

3 de jul. de 2014

I recently acquired a 2011 X5 from BMW of Dallas, TX. It's the first BMW vehicle I have ever owned. I was greeted by a fairly new salesman named Landon. We spent about 2 hours ago together on a Saturday viewing and test driving a couple of vehicles. He was very honest and asked for help for answers he didn't know. The entire experience from the test drive, purchase and vehicle follow-up was impeccable or better yet was service excellence. I would return to BMW of Dallas because of the valued experience for any future purchase. I have owned cars and trucks as daily drivers all my life but I have never had so much fun with this X5 and it's smooth drive, comfortable luxurious feel and powerhouse V6 twin-turbo engine. I would challenge any man who hasn't owned one to try it. My wife has a range rover and I am now convinced this vehicle not only outperforms her V8 but the stereo system sounds better than her Rover with Harmen Cardin and my Porsche 911 Bose system. Thank you BMW from a buyer who has test driven many BMW's but never has purchased one until now. Thank you!

John Neely

2 de jul. de 2014

We keep coming back because the process is smooth and professional at BMW of Dallas. We've received quick and fair values for our trade ins and the new and CPO vehicles we've purchased have always been accompanied with thorough overviews of the cars' features. Ask for Gary Aggas; his followthrough is superb.

Gonzalo Blanco

28 de jun. de 2014

The best experience I ever had buying a car (MINI). The team is awesome others brands dealer must learn from this guys, no rush, no pushing, no cheap talk

Justin D

27 de jun. de 2014

I have to say my recent purchase from MINI of Dallas was, by far, the BEST car buying experience I have EVER had. My new 2014 JCW Coupe is my third MINI, and the second one purchased through MINI of Dallas. I only thought my previous experience with them was fantastic, this time that one was blown out of the water. I had been considering moving back into a Hardtop with the introduction of the new third gen 2014 model. Upon my first visit to the showroom, even before they Hardtop had shown up, I met and had a very lengthy conversation with Zack (Marler) a MA at MoD. He was very personable and our conversation was not at all a sales pitch. We talked about a lot of things other than MINI. I would visit the showroom every opportunity I could over the next couple of months in anticipation of the new Hardtops arrival. If Zack was in and available, he would greet me as if I were a friend, and not as a potential client. Throughout our many conversations he absorbed what I was interested in and ultimately helped me to decide that the new Hardtop was not the best choice for me. It was totally my decision, but I believe he picked up on my cues. Zack, along with a very lengthy conversation with Sales Manager Lee Carter, put me into my Dream MINI, a JCW Coupe. This MINI is amazing!!! I only thought I had a huge smile on my face after getting out of my previous Coupe S after each and every drive. I so want this review to convey how great of an experience I had this go round. I have chosen to stay in a MINI as long as I physically can. It is truly an awesome vehicle. MINI is an amazing company, and the people they choose to represent them go above and beyond to help make you happy. MINI is not a car, it is a culture. If you ever get to experience a MINI hosted event, (MTTS 1012 and MINIs on the Mac, for me), you will come away with such a great feeling, and be so pleased to have taken part. Give them the opportunity to make you as they have made me. Thank you Zack, Lee, MINI of Dallas, and MINI USA for helping put the huge smile on my face each and every day.

James

24 de jun. de 2014

I drove down to Dallas from Edmond OK to buy from these guys because of the no hassle and REAL PROFESSIONALISM, I have a BMW store within 5 miles from me and they don't even hold a candle to BMW of Dallas

Aleeks

17 de jun. de 2014

Had a great experience with BMW Dallas. Christopher made the buying process easy and was available to answer questions even after I drove off the lot. Thanks!

Jim M

15 de jun. de 2014

I would send anyone to my sales guy, Gary Aggas. A real car guy that completely knows his product. No BS and all good info. Anyone looking for new or used BMW, this is the place, this is the guy. Felt like made a new friend while buying a car.

CB

13 de jun. de 2014

Gary in Internet sales was great. I didn't feel pressured by anyone at BMW Dallas. He was thorough and took care of all of my needs.

Terry Love

11 de jun. de 2014

I bought a BMW 750Li from this location . Great facility, and location. Want to give a big thank you to Shaun Massiah who was very kind and patient. Very good salesman. Thanks for everything.

Dee w.

31 de may. de 2014

Went to purchase a vehicle for my girl and was impressed first by the facilities. The sales staff was nice and pleasant especially Shaun Massiah who personally took care of us...If u ever go there see him. Thanks for everything Shaun.

TripleP

30 de may. de 2014

Had a 335i convertible before. Got a Z4. Enjoying it immensely. Sportier than the 335i. More eye catching too.

cfilio5

27 de may. de 2014

I have always cared for my cars and now that I have my Red Roadster, I only get the best for it. Michael Fik has proven to be knowledgeable, courteous, responsive and overall amazing. He truly works on the cars as if they were his own.

TresieG

26 de may. de 2014

Bought my first mini last weekend. Jorge helped so much with his extensive knowledge on the mini brand. I had went in to order a mini and then found what I was looking for on the floor. Jorge knew exactly what I needed to add to it to make the mini my own.

Seanthomas42

22 de may. de 2014

When it comes to BMW sales and service in the DFW area you can't beat BMW of Dallas. If anyone from a younger generation had walked into a BMW dealership you know the experience can be rather... Awful. You get ignored by everyone and when you finally get someone to help they treat you like a waste of time. This has NEVER been my experience with BMW of Dallas. I always get a warm welcome, whether I walk into the showroom or drive into service. My tech of choice Michael Fik goes the extra mile to make sure all my concerns are handled and keeps me updated every step of the way! Michael Frasier makes sure I am in and out when I drop my car off and when I pick it up. If anyone has had a bad experience try it one more time, but this time ask for Michael Frasier as your advisor and Michael Fik as your tech. Your Bimmer will be well taken care of!

oconcha

22 de may. de 2014

I brought my car in due to a strange noise coming from the engine. I dropped off my car before work and had it back by lunch time! Not only did they fix the problem but Michael also diagnosed another problem that I didn't even know I had! Everything got fixed and got my car back running better than ever!

BMW Girl

21 de may. de 2014

My overall experience was good. They tried to make it seem like they were giving me a deal on the price, but not really. I purchased a car that they don't make a lot of, so I could afford the price and I bought it.

Patrick Chisolm

21 de may. de 2014

To start, the man I dealt with in buying my new 435i, Chris Jurgens, was just OUTSTANDING to deal with. He helped my through the process of custom ordering my car from start to finish. Giving me very good advice the whole way through. Chris explained to me that it would take about 5 to 6 weeks for my car to make it from Germany and that he would keep me informed of it's progress. Everything he said was true and right on target. He even put up with my emails asking about the car signed "Anxiously Awaiting" when he had nothing new to tell me. He is an Outstanding Salesman who made my buying experience very easy. I wish I could use Chris on all my other purchases too!!! The facility was beautiful and very, very clean and well maintained. The rest of the staff I dealt with were very professional and very easy to get along with. As for the car, what can I say. It's a BMW!!! It's Awesome. The first weekend I had it, since I picked the car up on a Friday, I put 300 miles on it and got sunburned in the process!!! In closing, let me say, in my opinion, the Dealership, the staff, and especially Chris Jurgen are truly a 5-Star group!!!

TW

21 de may. de 2014

Just took delivery of a wonderful estoril blue 335i. The buying process was painless. I started the process online and Chris Jurgens picked it up from there. Chris was engaged and responsive, but low key; I felt no pressure from him or anyone throughout the process. Good price, fantastic car - a fine experience all around.

SunilSidhwani

28 de abr. de 2014

This is one of the 2 dealerships in the DFW Metroplex that takes pride in wasting your time and not really giving a crap about negotiating properly with you. There cars are clearly overpriced compared to other BMW Stores in this market. Michael Hall is someone you shouldn't waste your time withand his Sales Manager, Harvey Owen Ford is someone who acts like he couldn't care much less. Steer clear because their Salesmen will constantly hit you in the face with Sticker Pricing until you are blue in the face. I tried them back in 2008 when I was last in the market for a car for the wife and apparently, not a xxxx thing has changed. STEER CLEAR OF A HORRENDOUS EXPERIENCE PEOPLE!Autobahn BMW and BMW of Arlington are two of the best experiences I've had thus far. They come highly recommended.

Lilibeth Anonical

25 de abr. de 2014

Our salesperson, Robert Grisham, was great to deal with and showed a lot of knowledge of the vehicle. I would recommend him to a friend. The 2011 BMW 528i was the perfect color and had many nice features for the price.

Animesh

24 de abr. de 2014

I am looking for a new BMW and decided to go to this dealership for no specific reason. I took the test drive of a fully loaded BMW X3 xdrive 3i with M Sport Package on April 8 2014 and decided to buy at once but due to some prior commitments could not do so on the same day and decided to buy on the next day. I had an appointment setup with Mr. Jay Purdy (Sales Department) on April 9 2014 at 11:30 am and I was there at 11:25 am. I would say he is a very nice person and helped me throughout the buying process. I got my car around 2:00 2:30 pm and I was really excited. Now comes the real disappointment when it comes to their SERVICE DEPARTMENT. I have been asked to come for some additional paint coatings on my car just after a week as I had bought few additional warranties from the dealership. No one from the service department even bother to come and tell me that what is going in my car or even when it is done. It was done around 4:00 pm as I could see the car from the waiting lounge but nobody informed me until 4:45 pm when I went and asked that what is going on. I have wait additional 15 min after that also. Now after 2 weeks I have some paint issue in my car and tried calling the SERVICE DEPARTMENT to talk to someone but it only ends up in the voice mails or reception who can just take the appointment. He/She doesnt even bother to direct you to the right person or help you, even they will talk to you like you had not bought the car from them but they had gifted it to you. If possible then I will return it and buy from some other dealer which has better after service, but unfortunately it is not possible.

Rog

23 de abr. de 2014

Just bought an X3 - dealership excellent and the team (Frank ) really easy to work with. Honest and straight forward negotiation. Definitely recommend.

Larry Lentzner

23 de abr. de 2014

David Boice at BMW of Dallas was outstanding. I was on a tight timeline and he had everything ready to go. Showed me the new updated features on the car and got me in and out in less than 30 minutes. I highly recommend BMW of Dallas.

Kevin D.

22 de abr. de 2014

I live in a city about 100 miles east of Dallas, where we have a local BMW dealership. I had heard many stories about that dealership so when I was ready to purchase my wife's 335i I decided to go to the dealership in Dallas. I had a great experience, so when it came time to purchase my X5 M I knew where I was going - and I have never regretted that decision. Now I am preparing to trade-in the 335i, and there is no doubt that BMW of Dallas is where I am going. This is a classic example that often the closest place is not the best choice.

Larry Uberta

18 de abr. de 2014

This is my second bmw purchase from Bmw of dallas. Both times I shopped around multiple dfw dealerships And bought my car here due to price and courtesy of staff Christopher my salesman was outstanding on follow thru And made the process very easy. Definitely will buy my Next car from bmw of dallas

Cory R. Mayo

18 de abr. de 2014

I was EXTREMELY satisfied with Ryan Chong's overall service as a Sales Representaive of BMW. He made the buying experience fun and exciting...

StacyZimmerman

17 de abr. de 2014

I just bought a new Mini from Jason Williamson at Mini of Dallas. This is the second Mini I've purchased from Jason and there is a reason I keep going back. Jason doesn't just want to sell me a car, he wants to know what problems he can solve for me. There is a big difference! Both times I have been to Jason at Mini, he has helped me pick the perfect car for my wants/needs and I have loved both of them. I was looking for a car that was great on gas, eco-friendly, but luxurious at the same time. Both my Mini's were as if they were built exactly with me in mind and Jason knew how to make the perfect match. Twice! I now drive the Mini Cooper S hardtop and I could not be happier with Jason or with my purchase. He actually makes himself readily available after the sale; he'll even help you pair your iPhone with your new Mini! I HIGHLY recommend Jason and Mini of Dallas. You will not be disappointed!

Vicki and Chris DuVall

16 de abr. de 2014

Wade and Phil were excellent! I would have never dreamed buying a car could be such a great experience! We will be life long customers!!!!

K. Allen

8 de abr. de 2014

In September 2013, I purchased my first BMW, a CPO model from BMW of Dallas. I had a fantastic experience thanks to the sales rep Robert Grisham. With multiple visits to the dealership over several months and many test drives, I would have frustrated your average sales rep. Robert, on the other hand, was extremely patient and invested plenty of time educating me on the different models/years until I was ready to buy. Months later, Robert continues to go above and beyond. I have taken the car in a few times for minor things and Robert has helped make each visit as efficient and convenient as possible.

Vijaya

4 de abr. de 2014

I went to look for a new car, great service. Will recommend them.

Maddie Fraser

3 de abr. de 2014

Great people - everyone was accommodating, friendly, efficient and helpful. We had Jorge De La Canal help us for most of our buy.

Safwan Khan

2 de abr. de 2014

Chris Jurgens helped me to sort out the whole procedure, and I got the best price in DFW! They have huge inventory! Everything was easy going, and on-time manner.

carlton myers

27 de mar. de 2014

wow never felt so good about a company!them! I would deal with them over and over!!!

John B

27 de mar. de 2014

Great experience. Shaun Massiah was very professionalnegotiated over the phone. Did necessary repairs and touch up to the used Infinity FX we bought from them. I was impressed that they went the extra distance on a used care that was not their usual brand. Will buy from them again.

BenW

25 de mar. de 2014

Excellent, hasse-free service. Me Collinson was first rate.

John R

21 de mar. de 2014

Got my M235i from Chris Jurgens at BMW of Dallas. Easy process. Everything happened the way it was supposed to. My goal was to not waste a bunch of time. Chris was great at being efficient and getting me what I needed, when I needed it. Oh yeah, the car is stellar.

Ryan Stevens

20 de mar. de 2014

Robert Grisham has helped my family buy 4 BMWs now and will help us with the purchase of the new BMW i8 later this year. Our experience with him has always been phenomenal. He is not your typical car salesman, he wants to make sure we get a good deal and works very diligently to help find the right car for us. I had a 2011 335i shipped over from a Mercedes dealer in Florida and they had it inspected and placed into their certified pre-owned program for me. I have been loving the new car and I will certainly be back the BMW of Dallas for all my future BMWs and I hope Robert will be there to help me.

TCU Alumni

18 de mar. de 2014

I identified a car I liked on cars.com, and contacted the dealership to inquire about it. I received a phone call almost immediately. I went in for a test drive, and was impressed by the car and the level of professionalism. I purchased the car, and I'm pleased with my choice. I would definitely buy from this dealership again. High on my recommendation list!.

Bob Kiehnle

18 de mar. de 2014

I was in the market for a used 328xi or a 335xi. I found a 2011 335xi at BMW of Dallas. I quickly visited the dealership where I met Gary Aggas the salesman who was my contact. The quick story is that the car was fairly priced and they promptly looked at my trade in vehicle and also offered a fair price. The whole transaction took about an hour. I highly recommend this dealership for anyone looking for a new or pre-owned BMW.

Pat O'Neill

25 de feb. de 2014

Bought a absolutely looks brand new but used BMW X5.Vehicle was actually at Plano Audi where we were treated very poorly.Called Dallas BMW about the car and they had it immediately shipped to them.When we went to look it over again,we had no intention of driving it home that day.Shaun Massiah was extremely everything....courteous,professional and knowledgeable.We drove it off in about 2 hours.I would highly recommend this dealership and Shaun to all.Great environment,people,vehicles and price.

BGH from Dallas

11 de feb. de 2014

Just purchased a Mini Cooper Countryman from Mini Dallas...the service was superb, the associates more than helpful and the car is great! Have already recommended the dealership to friends.

OUgrad

31 de ene. de 2014

Easiest purchase we ve ever made. We found a car in California and they had it brought in for us. A+ customer service. Shaun Massiah is the guy to go to for CPOs!

Gerry

30 de ene. de 2014

We connected with Gary Aggas via the internet. He quickly responded asking our criteria for a CPO BMW X5. He had multiple options for us to consider, very knowledgeable about the vehicles. He gave us the time and information we needed to comfortably make our decision. The purchase was seamless. Gary's attention to detail and service after the sale is impressive. We Highly recommend Gary when in the market for a BMW.

SEW

23 de ene. de 2014

I just purchased my second BMW 328 from this dealership. They are very helpful in finding the right car for me. Shaun & I did most of the work by email. He is a great salesman.

KD

22 de ene. de 2014

I recently purchased my 4th BMW from BMW of Dallas. All previous purchase experiences were Efficient, Hassle-Free and Top Notch. I expected the same this time, and was not disappointed. My trusty Sales Associate, Chris J., is Solid. He did a stellar job educating me on the new model, assisting me with designing the new ride, researching the best package options to ensure I would be 100% pleased with the delivered product (Of course I was) and, making certain the process took as little time as possible out of my schedule. Additionally, I received status updates from him regarding my new car's production, shipping and delivery regularly which made the experience all the more fun. BMW of Dallas has it all sorted out ... From Purchase to Service. Thumbs Up!

MBL

21 de ene. de 2014

I recently leased a new car from BMW Dallas, and the experience exceeded my expectations. The selection of inventory was great, even for the new 4 series, and the service was wonderful.... Friendly, knowledgeable, and most notably - patient. Ask for Christopher Choudhry!

Juan C Hernandez

20 de ene. de 2014

I bought a BMW M3 from them, they were very open to negotiate the price of the car to the point I was satisfied. My advisor Malcom Hodge was very knowledgeable, helpful and courteous... I would buy from them again Thx!

JennC

17 de ene. de 2014

I just bought a BMW 328i and could not have been more satisfied with my experience at the dealerhsip! Our dealer was Gary and he was amazing! He took the time to show me as many cars as I wanted as well as educate me as to why BMW vehicles are such great cars. He made my car buying experience perfect! I never once felt pressured one way or the other!

love2love

13 de ene. de 2014

Got a new BMW X1 from BMW of Dallas. Working with Henry Leeper to find the right vehicle for us was easy and non stressful. The only problem was the long wait to complete the paperwork and financing as it was New Year's Eve and the dealership was very busy. Overall great experience and would recommend this dealership!

BMW Newbie

9 de ene. de 2014

I worked with Robert G. and he was nothing short of Fantastic! This was my first time buying a BMW and I did a lease. He was very thorough, took his time and listened to what I wanted and explained things in simple terms. There were no surprises with my contract or car. Everything he said happened even with the trade-in value of my other car. Upfront, honest and quick. My purchase and financing did not take all day to do heck, it did not even take 4 hours to complete the entire process which includes the test drive. I recommend BMW of Dallas, especially Robert!

Steve

9 de ene. de 2014

No overly aggressive sales tactics or gimmicks. I got a great car (328i) with a deal I am very happy with. Will return in the future.

K Lee

9 de ene. de 2014

Chris Jurgens with BMW of Dallas makes the whole car buying experience from start to finish a painless and effortless process for the customer. He has a keen understanding of each customer as an individual and adapts to their preferences and way of doing business. He knows his product line very well and pricing was very competitive and straightforward.

ksmith

7 de ene. de 2014

I purchased my 750i from Dallas BMW in less time than it takes for my kids to get ready for school. I had already picked out my car and test drove it the week before. I decided within 24hrs that it was the car I wanted. I don't like nor do I have the time to sit around. I worked mainly with Joe Yetzer and Doug Groves. We negotiated my trade-in and market price for the new car, completed the paperwork and then I drove it off the lot - BMW didn't even get to detail it... I truly love when I can get something done quickly, efficiently and with courtesy. Joe made it happen. By the way I love my 7 series!

Kathy Click

5 de ene. de 2014

Gary Aggas is a great salesman! My husband and I have purchased 3 BMWs from him in the past 5 years. His knowledge and love of BMWs is the reason we are now BMW owners. Recently he went above and beyond to found us our dream car. We told him what car we were looking for and as soon as 1 came available he called us. We LOVE our 2011 335is coupe! Words cannot express our appreciation to Mr. Aggas and BMW of Dallas. Top notch customer service in all departments: sales, finance as well as service. I highly recommend Gary Aggas for your next purchase!

T. Wright

3 de ene. de 2014

Chris Jurgens was by far the BEST professional sales individual I've ever worked with! Just purchased a 4-series and the process, professionalism, and his knowledge surrounding the vehicle couldn't be better. I would definitely purchase here again, and encourage everyone to work with Chris. By the way, BMW did an awesome job on the 4-series. Big improvement over the 3-series coupe!

David W.

3 de ene. de 2014

To keep it short, I'm not a fan of the car shopping process. I know what I want and how much I want to spend so I usually like to keep my experience as short and to the point as possible. Mike Hall was able to work within my boundaries, found me a great car and made the process as smooth as possible. Had to come up a little on price but I'm happy with the end result. Definitely recommend you pay that man a visit.

CDF BMW FAN

30 de dic. de 2013

Went in on Monday Dec 23 looking for a used BMW with a good price ! Thanks to Sonja for returning my online inquiry and setting us up with Shaun Massiah test drove a 328i and drove it home that same day ! Also thanks to Ryan for helping with plan choice for warranty needs ! Great Job BMW of Dallas ! Love my car !!!

travis

25 de dic. de 2013

Was very professional from the beginning till the buying process a great place to buy and will do business in the future

Beemer Fan

25 de dic. de 2013

I recently purchased a new 435i coupe. My sales advisor, Chris Jurgens, made the whole experience easy and enjoyable. I had to wait for the car to be shipped from Germany and Chris kept me informed every step of the way. Once the car was here he helped me learn how all the gadgets worked. He is very well informed and easy to talk to. The whole process was like talking to a good friend. Chris is an exceptional advisor and I would recommend anyone in the market for a BMW to see him at BMW of Dallas.

JMS

21 de dic. de 2013

I just leased my second X5 from BMW of Dallas and couldn't be happier. Chris Jurgens makes doing business simple, straightforward and seamless. I love my car and the exemplary service that BMW of Dallas provides.

Wolf

21 de dic. de 2013

Our Sales Representative was excellent and I would certain purchase another car from him again in the future.

Ashley

11 de dic. de 2013

I knew I wanted a BMW, but was willing to take any dealership within a 300mile radius. After visiting 3 dealerships, BMW of Dallas offered me the best inventory, price, and customer service. I purchased the car and was out the door, with the added window tint, in under 2 hours. As a female, I always dread the car buying experience, but this was great. BMW of Dallas has a new, happy, lifetime customer!

Nikki

4 de dic. de 2013

Great customer service, made my buying experience painless and who would have thought, fun! Jason Williamson paid great attention to detail and got me everything I wanted and in my budget too! My Mini is everything I wanted and much more. Go here, you will see any right away. Great coffee too =)

nalin

27 de nov. de 2013

Unfortunately my 09 Z4 has gone through about 47 million rear 296 style rims...so I get to deal with the xxxxxxxx staff here like weekly. Currently they are giving my vehicle its fifth rim job, and are closed tomorrow. My service advisor / the management staff are unable to return calls about whether my vehicle will be ready as promised.

RB and MT

22 de nov. de 2013

Rick Bennett made our purchase of a new 2014 BMW X5 a pleasant and efficient process. He kept us informed of the production and delivery schedule, had the vehicle and paperwork ready when promised and patiently explained the many significant features of the car before we drive it. The car is fantastic and his attitude and service were totally professional. We have been customers of BMW of Dallas since 1990 and this latest experience was as good as all the previous ones.

Mike Irizarry

21 de nov. de 2013

I was contacted in numerous occasions but was not drawn in, no bait if you know what I mean.

JMW

19 de nov. de 2013

Jorge De La Canal was amazing... he was patient and walked me through the entire process. He made sure I got the car I wanted and was within my budget. Also, he had candy on his desk. It's the little things, you know? Anyways, when my lease is up, I'll be going right back to Jorge to find the next car for me to fall in love with.

RICARD

19 de nov. de 2013

GREAT DEALERESHIP GREAT SALES PERSON GREAT AUTOMOBILE HAPPY CUSTOMER THIS IS A GREAT FORMULA FOR CONTINUED SUCCESS RICHARD FISKE

DGB

15 de nov. de 2013

Joe Eckert helped me order the exact car I wanted. He followed up the order and had it ready as soon as it arrived.

JD in Big D

14 de nov. de 2013

I had to part with my aging Subaru recently. I researched available MINI Coopers in the DFW area, and several were available from MINI of Dallas (BMW of Dallas). My interactions with the dealer were very positive. The salesman we worked with, Gary, was very helpful, while selecting the vehicle and throughout the purchasing process. Regarding my 4 star buying process rating - there is always room for improvement!!! Overall, I was very satisfied with my experience at this dealership!!!

Michael McMahon

11 de nov. de 2013

After searching for a new BMW 550i via the internet, I found the perfect match for my expectations at BMW of Dallas . My Internet Sales support employee was Ez Elredy and he did an excellent job of quoting my request and assisting through the purchasing and delivery process. Ez's work was very professional, relaxed and supportive. I purchased a new 2014 BMW 550i and had it shipped to my home in EL Paso Texas. I purchased the car I desired and had it delivered too my home and the process was very smooth and easy! I would recommend doing business with BMW of Dallas and I highly recommend exploring the internet "on-line" no hassle shopping experience. Thank you again Ez for your help , support , and service! Michael McMahon

chet bales

2 de nov. de 2013

did everything on line, and by phone, great buying experience, and they offer a dealer used car warranty

ER

29 de oct. de 2013

Great experience! Bought a car from Jorge this evening. He was knowledgeable, easy going, no pressure tactics whatsoever. Listened and provided great details. I've never had a better car buying experience. The deal was made simply and straightforward. NO smoke and mirrors. He even stayed late to help finish up the deal AND gave me a ride to my office so I could drop off my extra car. Can't say enough about how easy and comfortable he made my experience. I will definitely recommend MINI of Dallas and Jorge. THANKS JORGE!

TedS

28 de oct. de 2013

It was my first time into a Mini Cooper dealership and I was definitely impressed. My salesman was Jorge De Canal was extremely knowledgable and informative. I was never pressured he worked with me to find the best car for me.

S.E. Gomez

28 de oct. de 2013

Recently purchased a pre-owned 2011 5-series from Garry Aggas. From the minute I walked into the dealership until the day I drove it off the lot, Mr. Aggas provided excellent customer service and advise on the pre-owned car buying experience. His easy going attitude (not pushy) and his personal attention to my needs made me feel at ease with buying my BMW. I would recommend Gary to anyone looking to purchase a car at BMW of Dallas. Good Christian man.

Caufield

25 de oct. de 2013

Great experience--friendly, helpful & knowledgeable. Will definately buy a car from them again.

Starz1952

12 de oct. de 2013

We have been a customer of Dallas BMW for two years (since our move from San Antonio). I have owned a BMW since 2003. My 2007 BMW X3 was serviced at BMW of Dallas and the job was done quickly and professionally. Since we had been treated with fantastic service, we of course wanted to purchase my new X3 at BMW of Dallas. Graham Flinn was our salesman. He was great...professional, personal and very knowledgeable. I love my new X3, and look forward to the service and staff of BMW of Dallas! Peggy Hanley

kkbritegam

13 de jun. de 2013

My husband and I just bought a car from Gary Aggas at BMW of Dallas and we could not imagine the experience being any better. Gary was so wonderful to work with. He made the entire process seamless. He was friendly, helpful and answered all of our questions. We would absolutely recommend Gary to anyone wanting to buy a new or used car, he and BMW of Dallas are wonderful! They just made us customers for life.Chris and Katie Young

ShammahKinchen

6 de mar. de 2013

My husband and I worked with Gary Aggas at BMW of Dallas, and he was ABSOLUTELY AMAZING! My BMW 325i was totaled last week and my husband and I had been searching to find the perfect replacement. After getting deplorable customer service at several other dealerships, my husband and I just took a step of faith and decided to try BMW of Dallas. After we chose the car I wanted, Gary worked tirelessly to make sure that I was able to get the car. Philip in finance helped to close the deal, and a day later I have ROCKET, my car! They didn't try to shove any unnecessary coverage down my throat, and I've already referred several of my clients to Gary.It's unfortunate that so many others have had such a horrible experience at this location, but if ever you want to to give it another go, TRY GARY!!!I know that God orders our steps, and this was truly an amazing car buying experience.Thanks Gary and Philip, you have just won yourself a loyal customer :)Shammah K

minmax

11 de feb. de 2013

Buyer be aware! If you have not shopped around for the extended warranty, you will be surprised! Since extended warranty is honored by any BMW dealer, you should at least do a few inquiry before heading to the most expensive one in town.I have learned my lesson. The sales person Ronald Drayovitch showed many additional items for consideration. To make his sales, he exaggerated the cost of maintenance. For example, he told us the oil change costs 250 dollars and the brake costs 2200 dollars and assured us better to go for the extended maintenance if the budget does not allow us to buy any other items.So, please bring your smart phone next time to this dealer and fact-check with anything the sales person said.When we got home, we found out the extended maintenance usually costs 1000 dollars less. And when we consider adding a little more will also add the warranty etc, this is what he replied in verbatim:SORRY ZAK BUT NO.THOSE ITEMS ARE ONLY AVAILABLE AT POINT OF SALE ON THAT DAY.THEIR CONTRACT WAS COMPLETED THAT DAY AND SUBMITTED TO MINI THAT SAME DAY.All capital. And RUDE.So please be aware of the dealership and the sales person. You may want to find financing and warranty somewhere else, that saves you not only money but also grace.

chimerarv

20 de nov. de 2012

I just bought a BMW, they only dealer close to me is BMW dallas, I have try to call them already over 5 times, and have not heard back from anybody. In less than a day I have spend over 2 hours on hold waiting to speak with a service advisor. They customer service people is incompetent and apparently they don't know how to transfer the calls from one department to another. A friend of mine recommend me to Autobahn BMW in forth worth they are 40 Freaking miles away from me but at least they were able to set me up with an appointment in less than 5 minutes and explain me the error message on my car. At this point I prefer to drive all the way to Fort Worth and make sure my car is taken care properly.

Corym09

30 de oct. de 2012

No return phone calls, nobody knows what they are talking about, rememedy was for me to pay extra money because they are not competitive. (Their answer)(General Sales Manager's answer)Joke, spent to much time on this already. Moving on.....

fritz1969

25 de sep. de 2012

I always drove ML MB but wanted something a little more sports car-like in terms of handling and performance. Ryan Chong introduced to me an 2013 X5 xDrive35i. I fell in love with the car. For the price of used Porsche Cayenne, I brought a killer SAV! Ryan was a joy to work with. He is very knowlegable and very patient. I asked him a million and half question and was happy with all of his answers. After I had purchased the car, he took the time to explain all the fine points of the car and even offered to helped me set-up my iPhone. Most dealers can't get you out the door fast enough. The personnel at the dealership were all very friendly and helpful as well. I had a excellent experience at the dealership and would recommend them. jwg

BMW528Problems

22 de jun. de 2012

DO NOT BUY OR TAKE YOUR CAR FOR SERVICE AT THIS BMW DEALER. WORST SERVICE I HAVE EVER HAD WITH ANY DEALER. I purchased a brand new BMW 528 and have had problems with it since the first day. It has been a year and still having the same issues. BMW just keeps buying more time and not taking of there customers.

mckaymike00

30 de abr. de 2012

This was my first visit, Zafar was not friendly and almost rude. He told me this was my first visit but failed to explain how it worked. I had recently purchased a 328I conv and the car's system said it was time for service. I also was having a problem with the gas cap getting stuck and the top had recently had an issue. He didn't bother to explain how the service dept worked before asking my if I bought the car that way. I asked if the shuttle could take me home he said give them 15 and 45 min later I went and signed myself up. Front end alignment couldnt be done because of the tires - it just passed inspection so why does it need new tires.

kkw16

3 de feb. de 2012

I had one of the worst customer experiences Ive ever had at BMW of Dallas.I scheduled an appointment for 4:15PM, noting what services I wanted performed. When I got there and had my car looked over briefly, my service advisor said the mechanics were leaving in an hour and probably couldnt fix my car. I asked why I wasnt notified of this possibility, and my advisor said, Well, I was gonna call you but I thought maybe itd be a quick fix. She kept repeating that they could try to fix it, but Id have to wait, and there was no guarantee they could fix it that day. Even though I had so Ill come back later three times, she kept insisting that this was an option, even though it was unlikely. It was extremely frustrating. I finally got to leave, wasting an hour and a half driving out there and back, only to have to reschedule my appointment.I emailed my advisor and the dealership complaining about the experience. I didnt hear a response for three days. Very frustrated (again), I called the manager. He was very nice and said theyd come pick up my car next week so I wouldnt have to drive out to them.On the scheduled day of pickup, after forty minutes of waiting for them to come, I called them. And after waiting on the phone for several minutes, they said theyd be there within the hour, that there was a miscommunication.At that point I almost wanted to tell them not to come, which I should have done. During my service the manager was very good and explained the repairs (though labor costs seemed even higher than expected for a dealership, and an hour and a half to install a Z4 battery seemed excessive). However, when I came to pick up my car, I looked over everything and realized they forgot to install the floor liners like they said they would. I waited around for nearly half an hour to have that done. My service advisor, who had called me to come pick up my car, was walking through the lobby, and I had to stop him to introduce myself, instead of vice versa. (At other dealerships I was used to having someone tell my service advisor that I was there, and then having him come up to me and introduce himself.)Apparently, the wrong parts came with my floor liners (which I bought from them), so the manager working on my floor mats stuck Velcro to my carpet to keep the floor liners in place. He said hed order a new set of floor mats for me, and that I could come pick them up. Its been a week, and I havent heard from them, nor do I expect to.My service advisor called a few days later telling me they'd be sending me a survey soon, and practically begged for a good rating, saying that the survey was his report card. I mentioned that they were supposed to order new floor liners for me, which of course he hadn't heard about. He didn't stop to make sure that that would get done, but instead to continue to ask to give him a good rating.I will definitely be taking my car to be repaired elsewhere in the future.

bigktx

22 de dic. de 2011

i have a 2006 6series bmw along with a 2005 7series, and i have to say this will probably be the last time i buy a bmw due to the horrible service departments note that i've tried 2 different dealers, they offer loan cars however they make it seem like they are doing you a huge favor of giving you one, the loan car staff well most of them atleast are very unprofessional and especially the part where they talk to each other in spanish and you know they are talkin about you!!!!!. the service advisors are hard to get a hold of when you call %99 of the time you will get voicemail and you're call will not be returned till hours later, that's if they call you back the same day. i spent more than $10,000 easily on repairs alone with bmw of dallas so you think they will take care of you and do the job right unfortunately that's not the case, i was thinking about ordering the new 650i sedan and a m6 and i highly doubt i'm gonna do that anymore, i think i'll just go back to mercedes superb customer service and you actually feel welcome there!!!!

delawaredude

3 de sep. de 2011

Very disappointed in the service. Continuously refused to fix problems on my BMW; initial battery problem was denied a warranty fix because "You do not drive the car enough" although I had 30,000 miles in 36 months. Only after a few visits showing them how many miles I was driving did they authorize the repair after problem continued. Later they denied fixing a problem on my car because "BMW has gotten very strict with interiors&quote

Jmamd

8 de dic. de 2010

Have purchased a 2009 and have my 2001 serviced here. Everytime we have needed routine or other service it has been outstanding. Lennie the service manager keeps me informed and explains what the car needs in easily understandable terms. Our new car purchase with Chris Choudrey was great, he was very patient as he explIned the feTures of the car to my wife.

Tanja

8 de dic. de 2010

Mr. D'Atri and his team were friendly, knowledgeable, and helpful. They made my purchase experience as smoothe as the ride in my new car! It was refreshing to not have to experience any obnoxious sales techniques that are so prevalent at many other dealerships.

stevea68

8 de dic. de 2010

Great car, very fair price, awesome new facility, friendly sales staff, great overall experience. Waiting area is top notch. The attention to detail there is second to none. This is our first BMW but based on our overall experience, it won't be our last. I would definitely recommend and buy from again.

rosslharris

8 de dic. de 2010

I have had outstanding service every time I brought my BMW in for servicing, not only are your employees friendly but they have gotten me in and out of there in no time. The loaner cars are always available and very easy to check in and out. I will be a life long customer!Ross Harris

michaelrut

8 de dic. de 2010

I liked most that I never got the typical dealer "runaround." Sales was helpful, not pushy. Management was upfront as to their best price, and the buying process was painless. All follow up service has been top-notch including service and answering basic questions about car features (that I couldn't figure out on my own).

chaolin2007

2 de jul. de 2010

I go to this dealership for my services since it is closer to my work. The first time I went it was for a brake squealing. I dropped it off on Friday and Picked up Monday, they provided a BMW Loaner for me. However, when I got my car back, the iPod I had left in the center console was gone?! And there was squeaking I asked the service adviser immediately and he said he would talk to the technician and talk to the manager. After a couple days with reply and called back, he said there was nothing they could do. It guess it was my fault for keeping valuables in my car unsecured. Just yesterday, my car had a red low tire warning meaning I had a flat in the tire, I went to the dealer ship right away at 8am and was there for 30 minutes trying to find someone to help but no one would, from the valet to service adviser. One of the advisers suggested that I book an appointment (the earliest time was in 1.5 weeks). I went to Classic BMW in Plano and they took care of me right away, no waiting at all. Classic gave me a free loaner (a Corolla since no BMW was available because of short notice) and apologized profusely, I took the car in at 11am, had the car ready at 5pm for me and even vacuumed and washed my car!

richminic

11 de dic. de 2009

The Service done to my car was great. I took my mini cooper to Moritz 3 times and they could not fix my car. I took my car to Mini of Dallas and they found the problem and fixed it. However, The advisor was horrible. The advisor Chris Dickerson never returned my phone calls. I was very disapointed when they found my oil pan leaking, and Chris never told me. When i read the paper work it said " client declined oil pan gasket replacement". The service was horrible. I do not recommend Chris Dickerson as your adivisor.