Baitcaster

3 de abr. de 2015

Both my wife and I had the opportunity to visit BMW of Little Rock. She at first dreaded the thought of going to the service department alone. However, the people at BMW were so nice and helpful she rated it a very pleasant experience. She made friends with several at the store. Now she does not hesitate to take her BMW in for service.

V

21 de mar. de 2015

We were dissatisfied with the customer service we received from BMW of Little Rock. Long story short, we called them on a Tuesday for an appointment on Saturday. There was no centralized appointment system, unlike other dealerships in TN and VA that we've experienced. Our two main concerns were (a) how long the service would take given the brake light was coming on, and (b) if a loaner car would be available; and we expressed these concerns to the person over the phone. (Side note: We've always been issued a loaner car at other dealerships.) The person who booked our appointment said that Troy, our service technician, would call us regarding the loaner car. We patiently waited for a phone call, but Troy never called. Finally we called Troy the day before our appointment to inquire about the loaner, only to be told that they were all signed out. We also discovered that Troy had no information on our brake light issue; he thought we were coming in for basic maintenance. Troy was unwilling to work with us on the loaner issue. End of story - we cancelled our appointment; it just wasn't worth it. We've owned our car since 2009, and we've never received this type of incompetent customer service. Good luck if you plan on conducting business with BMW of Little Rock. Their only saving grace was that the receptionist and sales manager were nice to work with; but we continue to question the hospitality of the service center staff.

cstew036

5 de feb. de 2015

I am always hesitant about calling and making appointments that work around my work schedule but not here. They always have an open spot for me and if a certain day doesn't work they try to find me another day. Very friendly and always willing to help out. Thanks bmw

Alicia H.

17 de nov. de 2014

We purchased our slightly used X3 in 2007, and our experience was so good, my sister actually purchased one of their "dealer/loaner" cars, a 3 series 2007 sedan, at the same time. BMW is tough to beat-a car that is mechanically superior to almost every car on the market, stylish, full of features-too many good things to list them all. The service department is simply the best I have ever dealt with. We have been going there for 7 years now, and the employee turnover is minimal-every one that I see (give or take 1 or 2) has been there since our first visit. Employees that STAY is a mark of a business that is well-run. Now, one big drawback-but this is not unique to this dealership. When you purchase a BMW, it comes with a fantastic bumper to bumper warranty that includes yearly oil changes for I believe 5 years/50000 miles. The good news about this is that as long as your car is under warranty you are golden-in GREAT shape. Northpoint BMW will set you up an appointment that works for YOU, and 99% of the time will provide you a loaner (usually a brand new. current year BMW 3 series sedan) which is so very tempting to PURCHASE-this is marketing at its finest-and will fix your vehicle. The Bad News-once you are out of warranty, unless another car hit you so their insurance paid, is that fixing a BMW is not cheap; it is actually PAINFUL unless of course you are wealthy. The service department will do its very best to help a customer; they will apply any specials/discounts that they have going on, and typically will honor coupons from other BMW dealerships, even if it is out of state. To summarize, when a customer buys a car North Point BMW/Volvo, the customer relationship is not over, it has only just begun.

PSSS

29 de sep. de 2014

I was on my way to a 50th high school reunion when my water pump starting leaking. I called Troy at North Point BMW, explained to him that I was in 70 miles away and needed service. He quoted me a price and saved a spot for me in the service lineup for the next morning. When I arrived he had paperwork ready and took the car in immediately. Troy kept in touch with me that day about the progress of the car. Thanks to the quick service from Troy and others at the dealership I was able to make it to the reunion dinner.

GlennD

11 de jul. de 2014

This was my my service here and it was an awesome experience! They got me in quickly, kept me updated and out fast. I wish service could be this good everywhere! Thanks and I will be back every time I need them!

Kent B

8 de jul. de 2014

After using their service department for 6 years I can say they are the best anywhere. Jack is always friendly, helpful, and timely. The service department will be a large factor in my next automobile purchase.

Marla

23 de jun. de 2014

Prompt and friendly customer service. Would recommend to other BMW owners.

Ed&Melinda

7 de may. de 2014

We appreciate the friendliness and knowledge of the staff at Northpoint. The buying process was simplified with no sales pressure. We are extremely happy so far and look forward to receiving equal treatment in the service department.

Bobby Sorg

24 de abr. de 2014

Bought a new X3. We came in right before the end of the day. They were very helpful and quick with finding a vehicle for us. Our sales rep was also very knowledgeable about the X3 that we bought. We r very happy with our new X3.

Bimmer lover

19 de mar. de 2014

I have a 1997 BMW 540I. The blower on the heater started doing some strange things and then just quit working all together. I put off taking it to BMW for a few weeks thinking "boy this may be expensive" When I got to the service dept. and told Dylan what my car was doing he told me it was probably a resistor on the blower motor, and it would probably be later in the day before they could check it out. He called me around 1:30 and told me it was a resistor and that the parts and labor would be about $400. and they could have it ready .by 4:00 p.m. They had the part in stock, fixed my car the same day, and cost far less that I had feared. The next day a salesman calling on our store told me his Toyoto Highlander's blower motor had quit on him and it cost him $675.00. The Toyota had to have the motor replaced, but it still made me feel good that I got out cheaper. P.S. They also washed and vacumed out my car. Did a better job than local car wash. Okay I was impressed.

robert247

27 de feb. de 2014

Very good work always the service is great the people are great the quality of the work is very good I will always recommend BMW of littlerock two friends and family to get their vehicle serviced at this location the best BMW dealer in the state of Arkansas car is always washed upon completion of work even a simple oil change the car is always washed great job bmw. but the diagnostics should only be $75 in my opinion.

rrwilliams

24 de feb. de 2014

Salesman was not pushy. He listened to my needs/concerns and helped me find the exact vehicle for me at the right price. The gentleman I worked with in the warrenty/finance department was extremely organized and knew his products. I was very impressed with the overall professional atmosphere and friendliness of the sales associates. It was a great experience. I will send family and friends to this dealership.

Janice Beard

12 de feb. de 2014

Service is exceptional . Ryan Weatherly in the service department goes the extra mile to make sure your taken care of. He very much deserves a raise:) . Very satisfied

Danny

25 de oct. de 2013

I was in a market for good used car for one of my employee moving in town and was looking online for months for the right car and came across Lexus at North point Volvo BMW and from first click to their internet inquire till I bought the car everything was jus great. Ron and Chris Franke both were jus great. I went to jus test drive the car but they were so great that I jus end up buying the car. Ron was really great over the process as I was one of those online customer he told me his best price he can sell the car for and send me every detail about that car before I went there to test drive the car ( as I have went to test drive many other cars other dealership and they never told me more detail like what they will sell their car for and jus made me drive to their dealership and sometime some of them didn't even had that car I want to drive it.) The cars was detail n ready to go for me and my wife. She saw the car n jus said buy it ..... In near future if I m in a market which I will within a year I will definitely come back to them and even recommend to all my friends n family. Thanks Danny.

lexusGS300

24 de oct. de 2013

I was in a market for good used car for one of my employee moving in town and was looking online for months for the right car and came across Lexus at North point Volvo BMW and from first click to their internet inquire till I bought the car everything was jus great. Ron and Chris Franke both were jus great. I went to jus test drive the car but they were so great that I jus end up buying the car. Ron was really great over the process as I was one of those online customer he told me his best price he can sell the car for and send me every detail about that car before I went there to test drive the car ( as I have went to test drive many other cars other dealership and they never told me more detail like what they will sell their car for and jus made me drive to their dealership and sometime some of them didn't even had that car I want to drive it.) The cars was detail n ready to go for me and my wife. She saw the car n jus said buy it ..... In near future if I m in a market which I will within a year I will definitely come back to them and even recommend to all my friends n family. ThanksDanny.

Kay3180

22 de abr. de 2013

Will and Ryan are top notch employees! Wonderful service, fantastic, friendly and honest. Can not say enough wonderful things about these two people. I have had 4 BMW's and these guys are the best!

willentco

29 de nov. de 2012

Bought a used 745LI. Discovered later that it had been wrecked and all 4 wheels were bent so bad that the tire company I normally deal with could not balance the tires. Over 2 pounds of weights on wheels that dealer put on tires so that bent wheels were not noticable. They would not replace the wheels but they did after several tries get 3 of them bent back within factory specs (according to them.) The 4th wheel will hold air but is unsafe to use except as a spare for getting to the nearnest service station.I had problems with the electronics and it was in the shop a number of times and each time I took it in they damaged something else. They have now disconnected the blue tooth, the unit that notifies BMW of problems (like on star), and the navigation system, the alarm was also discnnected. They actually gave the car back to me on one service call with the motor to the steering wheel burned out (they did it when they replaced the battery which I believe they ruined on a prevoius repair.) I also took the car in because the right rear wheel bearing burned out and the mechanic showed me that the axle assembly had been purchased at a wrecking yard and they wouldn't fix it under my extended warranty. I threatened to turn them in to the AG for selling me a wrecked car and not letting me know and they decided they would go ahead and fix it. They had the car in the shop for many many weeks over a couple of years time and nothing was ever fixed right the first time. They did do good on oil changes and thats about it.Will not ever buy another BMW.

ELB2345

9 de nov. de 2012

Mr.King was very knowlegable about all the BMW product. Mr.King kept me informed during the whole process. Mr.King was very generous and I will recommend him to anyone. Thank you very much.

marymetott

29 de may. de 2012

I inquired by website about my interest in a 5Series. Ron called me the next morning and I scheduled a routine maintenance check on my 3Series and an appointment with him to discuss my options for the following day. I drove away a very happy girl in my new 5Series. Ron,Gary,and Andrew made my experience a very pleasant visit to this dealership. I can't imagine ever driving another car other than a BMW, or doing business with any other dealership. This is my third purchase from this dealership and they definitely know their stuff.

denjn316

28 de may. de 2012

It was a pleasant experience. Feel the paperwork was done as quickly and smoothly as possible. It's a quality car and I look forward to having many happy years of driving my BMW.

cdedman

23 de may. de 2012

Stopping to look at cars at BMW of Little Rock was a great experience. Mr. Bob Rutherford helped us obtain a great deal and we drove off in our new BMW. Thanks to everyone there - we have certainly enjoyed our new car. We have told everyone about the dealership in Little Rock and also Mr. Rutherford. Ya'll were GREAT!

dcgriffin

13 de may. de 2012

BMW of Little Rock was extremely helpful when we first arrived to look at new cars. Our sales representative, Rob Rutherford took us on a test drive that was very informative. He showed us how to link our phones and use many of the available options. We decided to special order a car and Rob was most helpful in helping us pick out the options we wanted. Rob kept us informed during the wait on the car to be built and shipped and even helped us as a few last minute options. All of the staff at this dealership have been wonderful to work with. They informed us of all of the warranty options and have us plenty of time to decide what we wanted. The final paperwork and financing was handle quickly and painlessly. I would definitely recommend this dealer to any of my friends.

gkmd11

13 de may. de 2012

I was expecting to spend a day at the dealer ship haggling over the purchase of my new car. I was there for 45 minutes, signed a contract and they beat their competitors by $3000. One of the easiest and least traumatic car purchases I have made!! Corey walked me through the entire purchase and stayed in touch with me updating me on my vehicle since we had to order it. It also arrived 2 weeks early. What can I say, I guess it was meant to be. Kudos on this dealerships service and knowledge how to please a customer. You will definitely have not only my repeat business but also many referals!!!!!

Happy Customer

20 de abr. de 2012

I just purchased a new Volvo from North Point and couldn't be happier. Chris Franke worked with me for over a month to find a car with just the right features for my family. He made sure that we were comfortable with every function of the vehicle before we left the lot - He even helped us to program radio stations. This was by far the best car buying experience I've ever had!

mark norwine

10 de abr. de 2012

The experience was the Ultimate Experience buying a new BMW. From Finance, Service, Parts and Sales the process all worked smoothly. Love my new BMW and will continue to buy from Little Rock BMW Gary Gray,

bsugg

9 de abr. de 2012

I just purchased my very first BMW, the 2012 X3 28i, and I absolutely love it! I was very impressed with the helpful service I got from Randy Mason as we ultimately placed an order for the perfect vehicle for me. Randy was very patient with me as I kept tweaking my order prior to it going into production. And he kept me informed every step of the way until I ultimately drove my new car off the lot. I'm really looking forward to continuing to do business with BMW of Little Rock, especially with the awesome maintenance program that BMW provides. I definitely recommend Randy and the folks at BMW of Little Rock!

chriscockrum

21 de mar. de 2012

My wife and Iwent to BMW of Little Rock wanting to test drive a new 3 series, we drove the new 2012 328i with the new 4 cylinder and we really liked the power and handling of the 3 series. Our salesman Robert asked us to drive a 5 series that had the 6 cylinder in it. He asked me witch one I would like to drive and I told him that if I had my choice it would be the black on black one. He let us drive a 2012 535i, and oh my gosh, he did not even ride with us and we wanted the car. We feel in love with it from the first time we sat in the car. If you want one of the most reliable vehicles on the road, then a BMW is the car for you. And I can guarantee you, that right after you drive one, you will understand why it is called "The Ultimate Driving Machine". You will love it and you will especially love the service that you will receive from BMW of Little Rock. See Robert Rutherford and he will give you the best deal possible. And where else can you buy a brand new vehicle and not have to worry about anything on the car from the rear bumber to the front bumper for 4 years/50,000 miles. Everything is covered. EVERYTHING!

king1

17 de mar. de 2012

The service was excellent, and the salesman was on point from A to Z. The kindness to my family members was good also. My decision to purchase the 5 Sr was almost all in part due to the sales person. Great Job!

pag

8 de mar. de 2012

I just bought a 2012 328i BMW and did not know how to operate anything on the inside from the computer to the park, drive, reverse, got a great inservice from my client advisor plus he assisted me in ordering my new BMW. It was a great experience!!

lawyertx

12 de dic. de 2011

Attempted to schedule service. Telephone call went to voice mail. Left message. Call never returned. Sent email via dealership website, leaving both my telephone number and email address. Email never acknowledged. Not the kind of dealership that I would want to purchase a car from.

Meoff

24 de oct. de 2011

Worst place to ever by a used vehicle. I came in expecting to buy a 03 Eclipse with 111,*** miles for $6,500 after all expensies. I ended up signing the paper for 10,900 due to being rushed because it was an hour past closing. Stupid on my part for not reading it fully through, however, it was very selfish and minipulative of them.

wwilki

16 de sep. de 2011

Very nice to work with. The BMW I bought was my first brand new car ever and I love it. They were very helpful in explaining all the details and accessories on the car and they really do treat you like family.

gsanford

17 de jun. de 2011

This BMW service department is by far the worst I have ever used. I have used many in diffent cities and they are more interested in doing good work and giving good service. If you buy a car for here the sales persons are nice. You had just better get you service in Memphis or Fayetteville.

mershonka

21 de sep. de 2004

This salesman worked very hard with me to get me the deal I wanted and very diligently worked within my budget. I spoke to him several times a day over the course of a week, asking all kinds of questions about leasing vs. buying, interest rates, trading-in, everything you can think of. I told him what I wanted, with regards to model, options, pricing, trade-in, etc. and never once had to remind him what that was. I also told him I was visiting various dealerships to look at vehicles; he had no problem whatsoever with that. He was very polite. He was extremely patient and was happy to answer every one of my questions. He NEVER once tried to pressure sell. In fact, the first time I met him, I explained that I wasn't interested in purchasing at that time. Even so, he stayed 2 hours late to answer questions for me that day and never once asked me to make even a preliminary decision. I think he really did want me to be satisfied with whatever vehicle I ended up with. This is the first time I have ever left a dealership that I DIDN'T catch the salesman or sales manager in at least one exageration, half truth, or outright lie. Even the finance guy was nice. He told me straight up what was a "waste of money" and what I really needed to consider, such as the road hazard on the tires and rims. This guy saved me a good amount of money. I came away from my experience with this dealership feeling I had just dealt with genuinely nice people; salesman, sales manager, and finance. You can't beat that.

TLeath

31 de jul. de 2003

The purchasing experience couldn't have been better. From the sales person to the sales manager and the finance manager they were all dedicated to meeting my needs. I traded in a BMW (purchased at a different dealer) on this new BMW so I previous experience with this dealer's service. Absolutely no problems, good service and good rates (including parts). I will definately trade with them again when it comes time for a new car.