Yves Munger

10 de nov. de 2016

Great service, fast and friendly. I would recomend to everyone.

MarshallM

10 de nov. de 2016

Great Job by the service department. My advisor explained everything that would be done and upon completion explained the services performed. The work was performed promptly and my car was returned vacuumed and washed. Top notch experience.

Ronnie Blasingim

10 de nov. de 2016

Thanks BMW and Brandon.... always a pleasure to do business with you and appreciate keeping my 1 series baby in top shape

Irene Rhoton

10 de nov. de 2016

Good friendly service. Treated with respect. I like that.

Jan Robinson

9 de nov. de 2016

Routine service visit, but as always treated like a guest not a customer. My service contact Jeph Simmons has been a reliable and dependable asset since I bought my first car- way back in the 90's.

Kenneth Doran

9 de nov. de 2016

Great Experience. Jeph was great to work with!I scheduled an oil change and learned that BMW needed to replace the battery due to original undersizing of the battery. BMW picked up the replacement battery cost. Great experience.

Barb

4 de nov. de 2016

I HIGHLY RECOMMEND ASHAWNAE in Sales. She is the best sales consultant I have ever worked with, and I have bought several used luxury cars from different local dealerships in the past few years. She is very likeable, honest, knowledgeable, non-pushy, and dependable. She is prompt in her communication, without being annoying! She works HARD for you, the customer! The purchase of my car was easy at BMW of Nashville with ASHAWNAE, and I will use her again and definitely recommend her to my family and friends!

Anna

2 de nov. de 2016

Easy process from start to finish and ended up with exactly the vehicle I wanted.

Elouise Jackson

19 de oct. de 2016

Service visit was exceptional. Personnel, particularly advisor Karen Gerow, were immediately attentive and remained so throughout the visit. All aspects of service requests were performed in a timely manner.

Larry Logan

13 de oct. de 2016

Excellent customer service! Fast, thorough, and repairs always completed within the projected time frame.

Amanda Flagg

12 de oct. de 2016

Very helpful and clear on service and how long the wait would be.

David Garramone

11 de oct. de 2016

A last minutes maintenance scheduling and the process and time it took to compete was/has always been quick and thorough.

Julie

11 de oct. de 2016

We received excellent service and the salesmen were not aggressive. They used their expertise to inform us of the many features of the BMW535. The car was a fair price and a great deal in our opinion. A great experience and our salesmen were very professional.

MD Sanders

10 de oct. de 2016

I bought my X3 for a lot less at BMW Nashville, which was really cool, then took it in for the first of my free oil changes and was completely satisfied with the experience. Highly recommend this place!

Thom Hoagland

7 de oct. de 2016

Buying our new 440i from BMW of Nashville was the most pleasurable experience with a dealership that we have had in many years. Our client advisor, David Bartol was the best! He was knowledgeable and professional. He also followed up with us to assure that we had all our questions answered about our new car.

Jayne Anne Heath-Gehring

6 de oct. de 2016

Leah Shinn is first class everything! She went over and above the call of duty! So glad we got her!

Joleen Geruntino

5 de oct. de 2016

My service writer and auto tech did a great job. I also enjoyed getting back a clear car.

Carl Poston

4 de oct. de 2016

Just came to have a piece of trim fixed. Not a major problem. Appointment at 930am was back home in less than one hour.

Sandra Shanks

3 de oct. de 2016

Was in for routine service. Jeff Simmons was my advisor was very professional and helpful. They performed my service work and cleaned my car thanks guys your service is greatly appreciated..

Jill Robinson

3 de oct. de 2016

Our service representative was excellent as he always is. Brandon Burdette is very professional while maintaining a wonderful personal relationship with his clients.

Wanda Hart

3 de oct. de 2016

Brandon Burdett always provides 5 star customer service. He is the main reason that I don't use another shop for my service and repairs.

Alicia Blankendaal

3 de oct. de 2016

I drove all the way from Owensboro ky to Nashville for my car to get serviced. I love this dealership and my service manager Brandon B is amazing thanx a bunch!!

Andrew

3 de oct. de 2016

My car was due for its general service. I have just moved to Nashville and had a very pleasant experience with BMW of Nashville. Thank you Kevin Dittler for everything

Pamperchef

1 de oct. de 2016

Outstanding service and attention to getting the job done quickly and right.

Joseph Hagan

30 de sep. de 2016

My sales rep, Mark Lambo was very patient and accommodating in helping me locate and purchase my pre-owned BMW.

Wendi Jackson

29 de sep. de 2016

Dennis was awesome to deal with once again. I have great anxiety when it comes to car dealerships. With Dennis I always feel like he is taking care of me and not trying to rip me off. I love my car!

Lisa Slota

28 de sep. de 2016

Great and efficient service. Always easy to work with.

Tammy White

27 de sep. de 2016

Love working with David Tran on my purchase & my service advisor Brandon Burdette always ensures I get exceptional care.

JAHG

24 de sep. de 2016

Outstanding! Class act! Leah was wonderful at Nashville BMW

Lisa Futrell

22 de sep. de 2016

Brandon is always so nice and helpful. Thanks Brandon for all you do

Terrence Burns

21 de sep. de 2016

The team at BMW of Nashville always take great care of me and always make me feel important and well taken care of! I appreciate them very much and will continue to do business with them!Terry Burns CEOThe Burns Insurance Group

Ralph Hewgley

21 de sep. de 2016

Jeff Simmons continued to keep me posted through the whole process from giving me an rapid appointment to identifying the issue and notifying me it was complete before I recieved an email or a automated call. He is the reason I keep coming back. other dealerships are closer and I have a non BMW warranty coverage on my vehicle. Jeff treats me like I am the most important customer he has! thanks

TLC

18 de sep. de 2016

Everyone at the dealership was helpful and friendly.

Clifford Helsel

17 de sep. de 2016

Went in to buy a used Lexus. Was going to buy a car that day. Manager did not negotiate a fair deal for the vehicle so bought a different car the next day.

PhyMed

15 de sep. de 2016

Great service. Jeph Simmons was very attentive and responsive. Facility needs a facelift.

Erica C

13 de sep. de 2016

I brought my car in for a scheduled service appointment. It was very busy and the technician that I had the appointment with was not at his desk so I waited for about 15 minutes until another employee was free and found him. Once found, the service was complete and good. My loaner was good and my car was ready in a short amount of time.

Edwin Corns Iv

12 de sep. de 2016

Always a great experience at BMW Nashville, everyone is always knowledgeable and polite.

David Andersen

12 de sep. de 2016

Brought our M4 in for service recently and it was performed quickly and professionally. Highly recommend this dealer's shop for your BMW service needs.

Robert Beau

9 de sep. de 2016

Both the sales and finance people were extremely helpful, responsive and provide a great deal of useful information. Great buying experience.

John B

8 de sep. de 2016

I have thoroughly enjoyed my X5 diesel purchased from this dealer. They stand behind their product with repairs and service as expected during the warranty cycle, but I'm writing to note exceptional service after the end of the standard warranty. My check engine light came on approximately 12K miles post warranty, and the code indicated a fault in the air intake O2 sensor. I anticipated a costly repair, but the service team was able to extend the warranty on this part. Vehicle reliability, plus this kind of above-and-beyond service is why my wife and I drive BMWs. Thanks!

Chad Montgomery

7 de sep. de 2016

Had a great experience. Staff friendly, cordial, and curteous. Brad Cochran is a great service advisor.

JeepGuy66

5 de sep. de 2016

Great people, especially my Sales Advisor, Leah and my F&I Manager, Mike. They took good care of me, but despite being approved before I came to the dealership, and having an appraisal prior to my visit, I still spent about 4 hours at the dealership. My car was clean and ready for me, though it had some previously undisclosed minor damage to the bumpers for which they further discounted the sales price. Overall, I'm pleased with my purchase.

Vincent Batson

1 de sep. de 2016

Went in for a service on my car and was helped immediately, ended up getting a dinan exhaust put on in no time, sounds wonderful and Brad my service manager is the best!!!

Anita Jane And Terry Ridgley

1 de sep. de 2016

Excellent service from Ashawnae Flippo in the purchase of a 2014 BMW 535. Very professional, knowledgable, and easy to work with.

Heino Moeller

1 de sep. de 2016

Great service. Friendly customer reception. Nice ride home and pick up after

Varun

29 de ago. de 2016

Kevin the service advisor was very helpful and was able to get a goodwill / free service on the oil change , brake fluid flush though my warranty period had ran out . I would recommend this dealer as well as Kevin for your service/ repair needs.

Myrtianne Downs

29 de ago. de 2016

While waiting for my BMW to be serviced, I spilled an entire 12 oz. cup of coffee on myself. I was drenched!zMr. Simmons quickly gave me the keys to a courtesy car so that I could run home and change clothes. Very, very thoughtful of him.

Cathy Marcum

23 de ago. de 2016

The entire experience was great. Kenneth could not have been nicer or more helpful.

Bkc

19 de ago. de 2016

Bought a car from BMW of Nashville and the experience was very pleasant. No hassles and plenty of inventory! I worked with seven Campbell and he did an excellent job serving me!!

T Ahearn

19 de ago. de 2016

Great service cost was competitive. Would use this location when I'm in Nashville again

Robert E WATKINS

18 de ago. de 2016

Very good service and attention to details. Very willing to help in all areas.

Shelly

15 de ago. de 2016

This was my first time considering a lease. I was rushed through the process with a low ball trade-in price. I was not explained how a lease really works and I feel like I got taken. Customer service after the sale is terrible. My rep's mailbox is always full and he doesn't bother to respond even when I leave a message. I wrote a letter to the manager saying how disappointed I was in the whole process but my email was ignored. I will never purchase here again.

Eileen

13 de ago. de 2016

Worked with Evin Pomin, who was extremely courteous and polite. He guided my husband and I to a beautiful X1. We are very happy and pleased to have met and worked with Evin. Best experience, yet at BMW. Evin's brother brought us water and welcomed us as soon as we walked in. The gifts were the cream of top of the pudding!

Desh Sidhu

12 de ago. de 2016

All was good except a confusion about the processing fee. I was given a final, out of the door price and they added that fee as we were closing the deal. Offer to split in half was declined by the manager. For $300, they list my goodwill. This is my fourth BMW 7 series car and repeat business was lost by their attitude

Broc

10 de ago. de 2016

Tyler was very helpful and worked with me in a very professional manner. I would recommend him and this dealer very highly.

Carmen Davis

9 de ago. de 2016

Customer service was the best. The advisor was short and not fully attentive.

Gina Crabtree

6 de ago. de 2016

We always have a wonderful experience at BMW of Nashville!

R. Smith

2 de ago. de 2016

These folks make the car buying experience a breeze. Complete disclosure, no pressure.

Thompson Patterson

31 de jul. de 2016

Kevin is awesome! 100%. Always so helpful, timely and always communicates. Best service rep I've ever had!

Isabelle Christopher

30 de jul. de 2016

An excellent experience as always. They treat you with respect.

Realtor Tom

30 de jul. de 2016

Very professional. Was told I would get loaner. They were out. However after meeting shuttle ride driver, Benny, I was glad things worked out as they did. Benny is s real asset to BMW Nashville.

Jennifer Kyle

30 de jul. de 2016

I am, as always, pleased with the service. Wish I were not spending so much each year to maintain the emissions system of my 2009 diesel X5. It is a wonderful car but $2000 a year for two years in a row to repair emissions problems is distressing. My service rep is fantastic, everyone at the dealership is a true professional, friendly and helpful.

Karen Lanius

29 de jul. de 2016

Top notch service from buying to maintenance. They always treat you right! Buy from them, service with them, you won't be sorry! I had my car detailed while there and it was SPOTLESS! Very pleased!

LanceK

25 de jul. de 2016

Excellent. Salesman was very informative, educated on the product and went out of his way to make our deal happen.

Eddie m

25 de jul. de 2016

Car was ready when they said it would be. It was a friendly experience.

Walter Wood

25 de jul. de 2016

Brad took care of all the details without any problems.

Esther Swink

19 de jul. de 2016

Problem was diagnosed quickly. Service advisor Brad Cochran was efficient. Car was ready in time promised.

Christy Lee

12 de jul. de 2016

The service was wonderful. Everyone is professional and helpful!

Victor Silvestri

12 de jul. de 2016

Prompt- polite.....a pleasure. Kenneth delivered on everything he said he would repair/ inspect.

Dona Mcclellan

11 de jul. de 2016

Brandon is wonderful and great to work with. He is always very helpful.

Jeffrey Brinkman

7 de jul. de 2016

Periodic maintenance and detail service for my 7-series BMW. Excellent service as always! Had the pleasure of working with a new service manager, Kenneth Swezea, who is top-notch and great for your brand. Very impressed with the detail service. Wish I had done that sooner.

Victor

5 de jul. de 2016

Shipped a car we found with my preferences from Chattanooga. Smooth buying process. Thanks Dennis.

Peter Russell

5 de jul. de 2016

They were on time with service delivery and all repairs were clearly described up front and the repair costs were disclosed up front

William Arnell

5 de jul. de 2016

Truly outstanding customer service. I ended up buying another BMW while having my truck serviced.

Alfred Degrandis

3 de jul. de 2016

Helpful and friendly staff, worked around my schedule, clean facilities

Mark Mitchell

1 de jul. de 2016

I was truly satisfied with the quality of work that was performed on my Z4. BMW of Nashville has it right when it comes to customer service, the professionalism of the employees and the environment says it all. Thanks for a job well done, it's greatly appreciated.

NJM

30 de jun. de 2016

Tyler in service was helpful when I brought my M6 in for a new blower motor. He got a loaner car to drive kept me informed on the progress of my car

Robert Cook

30 de jun. de 2016

Received an email from the dealer that service was due on my car. Provided a comfortable area to wait that included wifi. It took only a couple of hours which included a complimentary car wash.

R. Harden

29 de jun. de 2016

Great service. The service advisor (Tyler) is very helpful, listens and really want to help.

Cynthia Carlton

29 de jun. de 2016

50,000-mile service and oil change; Brandon was great as always. :-)

Frank Caruso

28 de jun. de 2016

I received excellent service from Jeph Simmons and the Service Dept. at BMW of Nashville!

Robert Jamieson

27 de jun. de 2016

Karen is perfect. She takes wonderful care of me. I have worked with this dealership for 30 years

David Mercurio

27 de jun. de 2016

All Good, Brad was extremely helpful. Shop Foreman, I believe name was Keith, rode with me to make sure they understood my issues.

Robert Mountain

25 de jun. de 2016

Scheduled ann oil change and they recommended we replace the front brakes. That was all fine. They missed, that we have a tail light lamp out. Our neighbor said he had noticed it several days earlier but had forgotten to let us know. We just checked and sure enough, a tail light lamo is out. No notice not he dash board BUT, we are disappointed that the dealership did not check these things. It means YET another trip across town to the BMW Dealer for service. Just unnecessary Should have been caught by the technician!!!

Nashville

25 de jun. de 2016

Years ago when I was able to upgrade to luxury automobiles, I found the buying experience a little less filled with dread and anxiety. Although, I had not yet owned a BMW, I expected the experience to be similar to Mercedes and Lexus. Well not the case I found with BMW of Nashville. Without going into all the details, suffice it to say the experience was terrible from beginning to end. Their complete lack of honesty, respect and integrity is appalling. All I ask of anyone I associate with, whether business or personal, is the expectation of mutual respect, courtesy, to do the right thing, and dont lie to my face. Do yourself a favor and go to a dealership that has integrity and appreciates your business!

Michael Lovett

22 de jun. de 2016

Been a customer for 20+ years. BMW Nashville consistently provides world-class customer service. Hats off to Brad Cochran my service guy for another fine job.

Service Customer

22 de jun. de 2016

I have owned several BMWs and have used dealers in other cities. The service and facility is not on par with other markets I think due to the fact they are the only BMW dealer in town and as owners we have no choice but to go there.

Sandra Shanks

21 de jun. de 2016

My salesman David Bartol was excellent, And Mike Mayo in finance was very polite and professional would highly recommend dealer to friends and family.

GWorley

19 de jun. de 2016

Spoke with a representative this morning, Tara, about driving from Knoxville to Nashville to buy a 2011 Lexus Rx 350. I was told the vehicle was available. I proceeded to tell her I would be in Nashville at the dealership between 1 and 2 p.m. I arrived at 1, to be told they didn't know where the car was at the moment. To sit while it was "located". Was then told, someone was on a test drive in it. Waited longer, to be told they were buying it. Poor customer service to allow someone to drive over 3 hours and sell the car before they arrive. I am a very loyal customer when treated properly. I have a lot in Kentucky I have bought five cars from in the last six years, all cash deals. They didn't have anything currently that I wanted. With that being said, I will not be back the BMW of Nashville and yes I currently have a BMW convertible that is ready for an upgrade. Disrespectful.

GWorley

18 de jun. de 2016

Spoke with a representative this morning, Tara, about driving from Knoxville to Nashville to buy a 2011 Lexus Rx 350. I was told the vehicle was available. I proceeded to tell her I would be in Nashville at the dealership between 1 and 2 p.m. I arrived at 1, to be told they didn't know where the car was at the moment. To sit while it was "located". Was then told, someone was on a test drive in it. Waited longer, to be told they were buying it. Poor customer service to allow someone to drive over 3 hours and sell the car before they arrive. I am a very loyal customer when treated properly. I have a lot in Kentucky I have bought five cars from in the last six years, all cash deals. They didn't have anything currently that I wanted. With that being said, I will not be back the BMW of Nashville and yes I currently have a BMW convertible that is ready for an upgrade. Disrespectful.

Edith Newberry

14 de jun. de 2016

Kenneth Swezea went above and beyond to compensate for any inconvenience of needing my car to stay an extra day due to difficulty programming a part for the car. He managed to get a loaner car for me and then arranged a driver to meet me the next day. I really appreciate all the effort.

BMW customer

14 de jun. de 2016

The BMW representative I dealt with, Brad Cochran, was extremely rude and condescending when answering questions I had about my vehicle. At one point he laughed at a question I asked about my car, which made me feel like I couldn't ask anything else that I may be concerned about. He also tried to overcharge me TWICE for my service I was having done and was not going to fix it unless I caught it. I did not feel welcome and will not go back to the dealership if he is the one I will be dealing with.

Christopher Gentry

13 de jun. de 2016

Great customer service! Zorro did everything he could do to get me the deal I wanted and I drove away happy!

Bremer

11 de jun. de 2016

Excellent experience ! Been going there for 14 years.

Patricia Rust

6 de jun. de 2016

I was pleased with the process involved with making appointment and having repairs done.

Robert Snyder

3 de jun. de 2016

Very good service. Parts and labor are expensive. Kenneth was very thorough.

Rick Longie

2 de jun. de 2016

My car was having a battery issue and needed service as well.Excellent job.

Harry Hammock

2 de jun. de 2016

We can depend on BMW of Nashville for great service on our vehicle.

Richard Gresham

1 de jun. de 2016

Tim bell was a awesome sales person.he was very professional and he took good care of me and my family.

Howard H

29 de may. de 2016

This is my third BMW and the after sales service is the best part of the experience. I always go to Brandon Burdette and always get top notch customer service. My car is running great. Thanks, again, Brandon!

Winona Fisher #bmwnation

25 de may. de 2016

John Bergeron was my sales associate and I must say he is a Rock Star! Not only is he very friendly, but also knowledgeable, professional, helpful, and aims to please! He knew I had missed lunch and even provided me with pizza! He went above and beyond anyone else I have ever dealt with there at BMW of Nashville and made the process very easy! He said he would take care of me when I walked into his office and he delivered! Would definitely recommend him and BMW of Nashville to anyone!

Won

25 de may. de 2016

I definitely wouldn't recommend shopping here. If you're seeking a BMW, this is not the place to go. My problem started as soon as I reached a deal. They didn't have it on hand and the vehicle would need to be ordered and I was told it would take around 4 weeks. I call BMW of Nashville a month later and after unsuccessfully receiving any return calls, I visit their dealership only to be told the vehicle was not ordered.They told me some story about why it wasn't ordered and said they tried to call once and left a voicemail. I have no missed calls and no voicemails. When I asked why my numerous calls and voicemail's weren't returned, their response was that it was never received. This is tough to believe since I spoke to a receptionist who transferred my calls and I left several voicemail's. Also, their system was intelligent enough that they sent me an email after identifying I called and asked if all my questions were answered. How can their system not record any of the voicemail's yet notice my number and attach it to my email address.The GM wasn't there during my visit so I called back a few days later because I still wanted to have a conversation with him. After several unsuccessful attempts, I left a message with a receptionist (since they don't respond to voicemail's) and never received a returned call.I strongly urge you to look elsewhere. This is beyond poor customer service.

Ej Junior

24 de may. de 2016

Number 5 cylinder wasn't functioning properly, Was traveling to an event and time was limited for repairs. They did what they could in a timely fashion to correct the problem and reduced the cost due to not having the time to go further into the engine. They were very thorough in all that were doing and if given the time I know the repair would be be satisfactory. Thumbs up for the knowledge and efforts

David Beahm

22 de may. de 2016

Steering was making a noise and was afraid to drive. I called service and they took me in immediately. Great customer service. Keep up the great work!

James Morgan

21 de may. de 2016

My representative Kenneth was so professional and made sure that I was taken care of and that my car received the best service and care. I brought my car in for a minor repair that occurred while traveling to Nashville from Atlanta for a my company BBQ. There was a plate that was not bolted to the chassis and was causing a ruckus while driving. It happened to be covered under my extended warranty and Kenneth and his managers took care of it for me. Kenneth's personal attention to detail and awesome personality provided me with such an awesome experience! This is why I will never drive any other car but BMW's!!!

CRE

19 de may. de 2016

We just bought our third BMW, and we had a great experience. No pressure and gave us time to consider our options. Everyone we encountered was pleasant and very helpful. You felt like your business was appreciated.

ZB

18 de may. de 2016

Fast, efficient, and didn't try to push any unwanted or unnecessary maintenance.

Bmw328d

16 de may. de 2016

We purchased our new bmw with them and it was a amazing experience. Ask for Sergio when you go. He did a great job of helping us and made us feel welcome. Even played with our little daughter and son while finalizing the paperwork. Will definitely do business with him again the next time we trade

bob

14 de may. de 2016

I have nothing more to say except service advisor Karen Gerow is wonderful. This is the only BMW dealer in Nashville so there aren't any options regarding scheduled service but even if there was another dealer I would go here because of Karen Gerow.The only thing done was an oil change.

Ruth Broek

6 de may. de 2016

I wanted a hardtop 4-seat convertible and had picked out 3 different makes of cars (BMW, Lexus, and Infinity) that seemed to have what I was looking for. I went to BMW of Nashville first to investigate their hardtop convertibles. The 428i was recommended, so I took it for a test drive. I loved it. It just happened that the color car I wanted had just came in that day and I decided it was the car for me. I had been to the BMW complex in Germany and was already very impressed with the brand, so was biased going into the selection process. The purchase experience was efficient and uncomplicated. I had my first training session on the car features today and will return for another session once I've used the car for a while.

Robert Lentz

6 de may. de 2016

Karen Gerow, our service advisor is absolutely the best. We have known her for over twenty years and we can always be assured of great service when we take our car into the dealer.

DPP

4 de may. de 2016

If you want the best service from a genuine man, Brandon Burdette is who you need to call at BMW. He went above and beyond accomedating me on the care of my BMW. I will not go anywhere else.

DL

3 de may. de 2016

Came in to check the color of a vehicle was not going to buy it. The salesman was so helpful and found the X5 with the interior that we wanted, so we purchased our third BMW.

Shelly

3 de may. de 2016

My experience at BMW Nashville was perfect! I was given wonderful information, and allowed to test the car for over a weekend in order to make the best decision. The entire process was easy and comfortable. Glad I stopped in - and now have a new shiny car to enjoy!

Karen Graham

1 de may. de 2016

Always an excellent profressional experience. Karen has been my service advisor for almost 20 years, she is the best.

KimberlyB

1 de may. de 2016

I found a 328xi online, scheduled test drive and then realized it wasn't exactly what I was looking for. Michael Ayers went out of his way to find exactly what I wanted, was ready at our scheduled appointment time, helpful and straight forward during the entire buying process. Very positive experience all the way around, and I love my new (to me!) BMW!

Scott Coulter

28 de abr. de 2016

I have been to lots of different car dealerships in my 56 years of life. However, BMW of Nashville had the absolute friendliest staff in house. From the receptionist, to service, to a couple of sales folks I spoke with, I was treated with a friendly smile and a genuine concern for me reason for being there.

Manuel Alvarado

28 de abr. de 2016

Excellent experience purchasing our new 2016 BMW X5 xDrive

Jstchillin72

23 de abr. de 2016

Such a great experience! D. Tran is a great salesman! M. Mayo will do all he can to get you in the vehicle you want! They make you feel at home.. done such an awesome job. Great sense of humor. This dealership will be my first choice anytime in the future when in the market for a vehicle! They treat you right here! I will recommend to anyone I hear in the market for vehicles! Thank you so much Mr. Trans and Mr. Mayo!

Ladonna Cassady

20 de abr. de 2016

The folks at BMW of Nashville dealership are EXCELLENT ! I love my new X4 ! I've always felt pressured in the past when buying cars, but never with BMW of Nashville. I did go back to the dealership to have a small scratch fixed, and they gave me a loaner vehicle, it was ready in a day, and Sergio kept me informed of everything. Service Department was great but Sergio is the BEST ! I would recommend him to anyone who is in the market for a new vehicle.

Daniel O'Toole

20 de abr. de 2016

Excellent experience! John Bergeron was great as my salesman!

Curtis256

20 de abr. de 2016

I purchased a used 2015 428i from BMW of Nashville in 2015. It had some paint damage that was chipped down to the metal. The salesman said all I had to do was bring it back to the dealership and they would fix it. I have talked to the used car manager Greg King on a number of occasions and I have taken the car back several times. Each time Greg would tell a different LIE about the repair. Their slogan is "Customer satisfaction" it should be changed to " I will LIE". The car still need repair five months later.NEVER agree to mediation or arbitration because they work with the dealership to get repeat business.

PandaLL

19 de abr. de 2016

There is not enough room for me to write how wonderful BMW of Nashville is! I am thrilled with the level of service I received. The staff is friendly, helpful, full of knowledge, and is there for the customer. I never once felt they were pushy or negative. I would love to give a shout out to Seven. He is awesome!

Ross Rhoades

19 de abr. de 2016

"That is a common complaint by BMW owners" This is the response I get to breaks squeaking, and noisy panoramic sun roof. Media screen coating scratches off very easy and flakes off (BMW will not cover it) $3000 repair, Lettering coming off push button ignition (BMW would not cover it)...2013 with 30k on it, I should not be having these issue should have bought a KIA....Jeff does his best probably hard when BMW does everything they can to keep from honoring warranty issues.

Michelle Hall

18 de abr. de 2016

Sergio Parcescu, was my sales person and he was excellent. I came in just looking and left with a new car. And I'm very very happy. The finance girl was 4 stars as well. I would recommend this dealership to anyone looking for a new car. Thank you,Michelle Hall

treasurer

18 de abr. de 2016

Excellent service .I am please and will return again.

Raford Hulan

8 de abr. de 2016

I have leased and serviced all of my BMW X5s here over the last 20 years, and have not found any reason to go anywhere else. Also, my agent there will answer any questions I have anytime I call, and with any new BMW I generally always have questions.

Ellen, Music City Native

30 de mar. de 2016

David Bartol was an excellent resource in leasing my third car from BMW of Nashville. I appreciated the full team effort of BMW and the easy process of leasing as well as picking up and learning about my new car. The service department is excellent as well, and I have so appreciated Karen Gerow's expertise in service. Frankly, I would not do business anywhere else.

Dgd125

18 de mar. de 2016

This is my 3rd purchase from BMW of Nashville and every time it went smoothly. Jeff Burdett is a great person to work with. He is Honest , upfront, and is on your side. Wouldn't hesitate to refer friends and will buy from again.

Karl

6 de mar. de 2016

The setup for service at BMW of Nashville is by far the most convenient I have ever had to deal with. I wanted my daughter car serviced as a surprise to her while she was away on spring break. I called, actually texted Leslie Cothran hoping to get a same day appointment. Her almost immediate text response was not just yes, but absolutely. Karen Gerow got the car in and serviced while I waited. She was excellent outlining for me what was needed and the cost. That's service! Thanks folks.

Manisclark

6 de mar. de 2016

My wife and I went to look for a used car came across a used Yukon online. We went to the dealership and looked at it. We were treated like we were buying one of the $100,000 dollar ones. Sergio helped us and it was a great experience we highly recommend going there they are very helpful and never had any pressure.

Jared Secondine

17 de feb. de 2016

Setup appointment from online search and when arrived the car was being test drove & sold! After driving down from Clarksville TN to Nashville TN, the sells person didn't even try to see if She could help find another vehicle, she said that she had another appointment scheduled with someone else and left us to walk around the lot, after I asked why set appointment for a vehicle if not planning to follow thru with it, She told me FIRST COME FIRST SERVED! I will never go back to BMW of Nashville or recommend anyone to as well DO NOT MAKE APPOINTMENT!!!

Herman Williams

16 de feb. de 2016

It is always difficult to part with money and we all have hesitance even though we know its great value. Tim Bell put us at ease, clearly articulated the value of the car and discussed several options. No salemanship, no hurry, just family. Due to this and a previous similar experience, this is the second car we have bought in 5 months. I would recommend Tim to anyone and will surely be back when our lease is up.Mike, "the closer" Mayo, put his professional seal on the deal and very courteously walked us through the financial paperwork. All in all, a great experience.

jones430

8 de feb. de 2016

I was looking to purchase my first car and drove to Nashville from Kentucky to view a few models I was interested in. I met Sergio when I arrived and he was very helpful and knowledgeable about each model. This was the day after a snowstorm where every car in the lot was snowed under, and he uncovered each car I wanted to look at without hesitation or complaint. A few test drives later, I was buying a 5 series for a great price. Later that week Sergio drove up to Kentucky to meet me and drop off the car. I certainly recommend working with him.

Cmeleg

27 de ene. de 2016

I purchased 2 cars this past weekend from Jeff...this is my second purchase. I was very happy with the experience and would recommend Jeff to anyone looking for a partner when buying cars.

samn

21 de ene. de 2016

Bought a used BMW from this Dealer. Was helped through the process by one gentleman Sergio P. I did not get to inspect the car or see it before I bought it as I don't live in TN. Sergio however described the car accurately and responded to my questions in a timely manner. I would highly recommend him.

missy

19 de ene. de 2016

This was my second service appointment with BMW of Nashville. I was able to schedule quickly and at my convenience. Drop off was smooth and efficient and communication was as promised by my service manager. Despite a very busy waiting area, pick up of my vehicle was quick and painless even on New Year's eve.

BB

18 de ene. de 2016

I recently purchased my 3rd BMW from BMW of Nashville. The last two I purchased from Leah Shinn and couldn't be more pleased. The first two were X3's and my newest is a 2016 X5. It rides like a dream. Not only was Leah instrumental in my purchase, but my service advisor Brandon Burdette has taken excellent of all my car needs and more. I would highly recommend BMW of Nashville to anyone looking for a fantastic car, sales team, and their service. Barbara Butler

Sam I Am

6 de ene. de 2016

I had been looking for a used Prius when I discovered a new entry online from BMW Nashville. The car was identified and priced as a III, but the pictures showed a Five. Seven Campbell was my sales agent, and we got along right from the start, having much in common. Seven, being a previous Toyota salesman, agreed with me in the higher trim level of this particular automobile. Once brought to the attention of management, they had realized they had made a mistake in pricing the car, but allowed me to buy it at the lower cost. Seven Campbell and some others I met at the dealership, treated me with respect and fairness, making the process easy and painless. Highly recommended. Now only if I could afford a BMW......

MonsieurB

24 de dic. de 2015

Evan went above and beyond. DJ made the process effortless. I'd buy another from them anytime. Very nice bunch of people. I proudly recommend.

ReggieH

19 de dic. de 2015

Leah Shinn, is an absolute DELIGHT to work with! She is very "customer friendly and focused." Since 2010 I have purchased 3 BMW Vehicles with her invaluable knowledge and assistance. She is VERYCustomer focused and friendly, going out of her way to ensure that you get the RIGHT BMW vehicle and that you drive away in your new BMW VERY SATISFIED! She is and EXCEPTIONAL AND OUTSTANDING representative for BMW of Nashville !!!!!!

dgbray

16 de dic. de 2015

My wife's 335i experienced mechanical problems while she was in Nashville. We are from Memphis and normally deal with Roadshow BMW locally and I'd give them 6 out of 5 stars for every encounter we've ever had with them. Not so with BMW of Nashville. Starting with not recommending that she should bring the car in immediately when the warning light came on Saturday, they recommended that she wait until Wednesday when they would have a loaner car available. Unfortunately the same light came on Monday while she was on I-65 and then got worse seconds later and the car went into limp mode giving her just enough time to pull to the shoulder in rush hour traffic. It was close to closing time so the reaction at BMW of Nashville - not our problem. When we got the car to the dealership we met Kevin in the service department who was a nightmare to deal with. He couldn't get answers from the warranty company about whether this was a covered repair. Problem is I was on the phone with the warranty company and they were showing he hadn't been calling when he said he had. They gave me a claim number instantly. It got worse from there with a quote for the portion not covered by warranty that he gave me to the penny but three hours later when the car was ready it had grown by 70% and he said he forgot a few items and was just giving me an estimate during the earlier call. The kicker was when Kevin informed us that it's company policy to have the customer pay for the entire job until such time that the warranty company funds the claim number. This policy was confirmed by the service manager Wayne Jayco because they didn't know this particular warranty company and they could be left holding the bag. I didn't have much choice as my wife is stranded 200 miles from home so we agreed. Amazingly the warranty service they had never heard of faxed funds authorizations to them while my wife was waiting to check out. Unprofessional service! Unbelievable jerks to a mom and an 8 year old stranded 200 miles from home. Were it not for the fact that I've had exemplarly service from Roadshow in Memphis I would leave the experience completely jaded against BMW. As it stands, I wish I had directed the towing company to take it to Memphis. I highly recommend anyone considering a BMW purchase in Nashville to make sure they have someone outside the dealership that can service their car.

rshelton

14 de dic. de 2015

I purchased my second BMW from BMW of Nashville in early December. John Bergeron was my client advisor. The entire process from test drive to purchase was enjoyable and trouble-free. There was no need to haggle, as BMW of Nashville right-priced the car right out of the gate. I am very pleased with my purchase, enjoyed buying from BMW of Nashville specifically, and am looking forward to a great ownership experience. I'd like to personally thank John Bergeron for going the extra mile during the buying process AND AFTER the sale. He is knowledgeable, friendly, and loves what he does - and it shows. He's a true enthusiast, and I recommend asking for him by name when you visit - you'll be glad you did! I bought my first BMW from BMW of Nashville (Phillip Johnson - now general sales manager, congrats Phillip!) several years ago. The effort he put in was impressive (it took 6 months to find the perfect fit). BMW of Nashville finds and retains great talent. They have my highest recommendation. TL;DR: Buy a car from BMW of Nashville. Ask for John Bergeron. Have a BLAST!

Bimmerfyle

14 de dic. de 2015

I purchased my second BMW from BMW of Nashville in early December. The entire process from test drive to purchase was enjoyable and trouble-free. There was no need to haggle, as BMW of Nashville right-priced the car right out of the gate. I am very pleased with my purchase, enjoyed buying from BMW of Nashville specifically, and am looking forward to a great ownership experience. I'd like to personally thank John Bergeron for going the extra mile during the buying process. He is knowledgeable, friendly, and loves what he does - and it shows. He's a true enthusiast, and I recommend asking for him by name when you visit - you'll be glad you did!

Bill & Tiffany

25 de nov. de 2015

We were looking for a great car at a great deal, and John Bergeron was the best at finding both for us! Friendly, fast, and painless transaction. They took the time to make sure the car was perfect for our needs -- and it is. John made the process about as easy as possible. We will definitely be back; this dealer has earned our trust and our business!

Customer

24 de nov. de 2015

I have recently purchased a car from BMW of Nashville and had a worst after sales experience. In less than 10 days of my car purchase, I ended up changing its battery, alternator etc. Even I required to jump start frequently and get it towed twice. And the most shocking was, behavior of my sales person Evan Pomin who made many false promises that I can contact him anytime for any issue but later took U-Turn and was highly disrespectful in hanging my phone and mentioning what I expected in a used car?

Marty, A happy car owner!

24 de nov. de 2015

Just wanted to mention that being from out of state (Oklahoma), the experience of buying a car sight unseen was a little scary. But, what a awesome job Phil Castilo did! Totally impressed with every single aspect of dealing with your representative. I only wish I live in Nashville, so I could recommend him/you to all of our friends and family. I remain very much impressed. Extremely happy with a job well done.

Customer

24 de nov. de 2015

I have recently purchased a car from BMW of Nashville and had a worst after sales experience. In less than 10 days of my car purchase, I ended up changing its battery, alternator etc. Even I required to jump start frequently and get it towed twice. And the most shocking was, behavior of my sales person Evan Pomin who made many false promises that I can contact him anytime for any issue but later took U-Turn and was highly disrespectful in hanging my phone and mentioning what I expected in a used car?

Brenda25thweddinganniversarygiftbmw

17 de nov. de 2015

Nov. 2015. Made phone call to BMW, Jenny Dobson answered. I told her I was looking for BMW, White Hardtop. Barely Used, Perfect Condition. She had one. Drove from Springfield, Tn next day. Bought it that day. Love it. Love Jenny. She is honest and says exactly what she means. Made our purchase enjoyable. The car is my 25th wedding anniversary gift from my husband. Brenda and Mike Norton, Springfield,Tn. Ask for Jenny Dobson!!

LynnG

16 de nov. de 2015

Zorro Karapetyan couldn't have been more helpful! We came into the dealership with only a rough idea of what we wanted and Zorro found us our dream vehicle. Not only did it have every feature we wanted, but came in at an exceptional price. He also openly communicated with us throughout the process, answering all our questions and spending time with us to make sure that we were comfortable with the car's technology. We have no doubt that this dealership will be just as helpful when service is required.

B. Watkins

28 de oct. de 2015

Inquired about a used mercedes model. No contact since! I contacted them again today and still no answer!

Wheeelin

23 de oct. de 2015

Bought online from out of state , probably the fastest easiest car purchase ever , I did everything through mail and emails, flew in from NY. I was in and out with no surprises and no hassles, got lunch and drove back to NY and have been a BMW owner ever since ... Had a silly request years later and they still accommodated me,

Moto444

20 de oct. de 2015

LeahThank you for getting me into my BMW I couldn't ask for a better person to help me with my purchase.. You have s life long customer

Bentley

9 de oct. de 2015

I purchased my first BMW from Evan Pomin at BMW Nashville this past weekend. I went in to the dealership just to "look", with zero expectations of purchasing a car. As I was looking at the inventory, Evan approached to introduce himself, at which time I advised I wasn't in the market for a car, and that i was just looking and killing time. I have several friends that had purchased BMW's from BMW Nashville, however, i had never driven and had questions. While most sales folks are known to be pushy (especially if interest is shown), Evan was the opposite. He was laid back, down to earth, and an overall sincere guy with a ton of energy, and you could tell he had my best interest at hand. I cannot begin to explain the amount of time that i spent at the dealership trying to weigh my options (obvioulsy, at this point, i decided to purchase my first BMW!) on color, lease vs purchase, etc., and not once did i feel i was being rushed to make a decision. Evan simply shared his personal taste to assist, which helped make my decisions much easier. I'm a guy who loves cars and trades about every two years. I've dealt with many sales people and dealerships (good and bad), but have to say, out of all, the consumer experience i had with Evan and BMW of Nasvhille took the cake and was top notch! I would definetley recommend Evan Pomin and BMW Nashville to family and friends!

Mben

5 de oct. de 2015

I purchased my car through James Yates with the help of Andi Smith. They both were awesome. The whole process was fast and convenient but I never felt rushed. The finance manager Constance Markou was very knowledgeable and had no issue making the adjustments that I needed. I definitely recommend this dealership.

peachesnola

1 de oct. de 2015

I shopped for my vehicle on-line and got the pleasure of working with Andi Smith. She was very helpful in finding me the right car for what I was looking to pay for. When the vehicle I originally was interested in purchasing, but it was sold a day before, she was very good in emailing me a selection of other cars that was the same model and in my price range. She made my internet shopping experience very easy by sending me links to click on to see the cars. The staff is very friendly, professional, and welcoming. Tim Bell was my sales person and he was very patient, explained everything about the car and showed me how to work EVERY feature in the car before I drove off the lot. That was very helpful. Tim was even accessible after I purchased the car and had to call him with a quick question about the vehicle. Constance Markou was detailed when explaining the finance of the vehicle to me and answered all my questions and made me feel comfortable. Everyone at the dealership was so welcoming when you enter the building and that really made by experience a great one.

Ken Ward

30 de sep. de 2015

James Yates handled transition of the purchase very well and went above what was expected of him as a sales representative. Very satisfied buyer here.

328i

26 de sep. de 2015

Bought a used 2008 BMW. Great car, great price and great service from John Bergeron, first class.

rsb927

25 de sep. de 2015

I went to multiple dealerships in town looking for a lease on a new car and there was absolutely no comparison regarding vehicle stock, staff knowledge, and team work.

anirude

17 de sep. de 2015

I was looking to purchase a bmw for a while and I have been trying to get an appointment. I was finally able to find some time to test drive a Certified Pre owned car. I liked the car a lot but more importantly I liked the dealership and the service. No haggling. I liked the deal and price. I was not happy about the trade in value for my car and they accommodated my demands in a timely fashion. I really appreciate them trusting me with the car even before I signed any financial document. As soon as I expressed interest in closing they didnt let paperwork delay me from trying out the car for a few days ( I couldve still said no after having the car). I appreciate the passion in which Phil explained all the features and his belief in BMWs. Shout out to DJ as well for powering through the loan approvals. Very happy customer.Ani

Donna

16 de sep. de 2015

My husband and I purchased a 2015 X3 and Leah went above and beyond to make the experience very enjoyable. When we decided to later purchase a 328i we immediately contacted Leah. Again, we couldn't have asked for better service. I would recommend her to anyone looking to buy a new car!

Lanny

15 de sep. de 2015

bought a 2006 Cadillac 2 weeks ago at this dealer when I got home that night I found a loud thump when shifting into reverse. I emailed the used car manger Mr king about the issue he immediately told me he will take care of it., get him a estimate which I did. I emailed him the receipt after I fixed it and said he will cut me a check for the repairs. Which I assume he did not have to do. This tells me they stand behind what they sell. and I have a check on the way for my repairs., This had to be the best dealer I have ever dealt with in my 40 years of buying cars

Amanda

14 de sep. de 2015

Thank you, Evan, for making our car-buying experience convenient, smooth and hassle-free! We already knew what we wanted and asked Evan to put together all the paperwork for us so all we had to do was show up, sign, and drive. He was friendly and helpful. Wonderful service!

Dremort62

11 de sep. de 2015

3 years ago I was introduced to Leah in response to me wanting to lease a car. I told her what I wanted and she got me into the perfect car. Throughout those years I have come in contact with alot of the employees and everyone is always polite and helpful.When my lease was nearing its end I decided to purchase my car. Leah reached out to me and offered to help through the transition. There were a couple minor things that I asked to get repaired or fixed. Leah said no problem and took care of everything. She is the best!! Also, Brandon Burdette has always been there for me with answers to my questions or just making sure I have a loaner when I need to drop my car off.Thank you so much for making your dealership a welcoming place.

Dale Graham

8 de sep. de 2015

Came into this dealership simply looking to review the new BMW M4. Unfortunately the only one that they had, had already been sold. Seven Campbell was very patient with me, and answered my questions honestly and accurately. I looked at several vehicles to include the M4, M5 and M6. In the end, Seven and the finance manager were able to get me approved for and delivered a beautiful Blue BMW i8. Got the car I have wanted for some time, and this dealer and staff made it possible. Granted, good credit and appropriate income helped.

Happy Beemer Lady

7 de sep. de 2015

I am very pleased with the purchase of my 3rd BMW. My salesman, Jeff Burdett, & Finance manager, DJ Machen, were able to meet my budget & that made me extremely happy & satisfied!!

Laurennweber

5 de sep. de 2015

Leah made the buying experience very personable and stress free! I went to BMW of Nashville specifically to work with her. I would recommend Leah to all my friends and family! She is great!

Satisfied Customer

26 de ago. de 2015

Thanks to Jenny Dobson for making my car buying experience one of the best ever. I would like to commend her on customer service skills and attention to detail. Jenny was very patient and made sure that I was completely satisfied with the vehicle of my choice. If you are looking to buy a vehicle and want to work with a salesperson that is more interested in your happiness as the customer, opposed to their commission, go visit Jenny Dobson at BMW of Nashville! Also, thanks to one of the Sales Managers, Hosea Willis, for reaching out to make sure that all of my needs were met! Excellent experience!

tgarza

25 de ago. de 2015

Steve Mordecai was a tremendous help in my search for a new car. He kept in contact with me after I didn't find exactly what I was looking for during my first visit. He also made sure I eventually got the exact car I wanted. He was never pushy and always knowledgable and pleasant to work with. I would recommend this dealership to anyone looking for a reliable vehicle and friendly staff.

Anissa

21 de ago. de 2015

I would like to thank Seven Campbell for the time he put into getting me the perfect 2016 BMW 428i convertible. If you are ever in need of a new or used vehicle please stop by BMW of Nashville and ask for him. He really cares about his customers and will do what ever it takes to help you find the right car. Thank you again Seven!!!! Now it is a beautiful day to take a ride in my new baby with the top down so I am out of here

BMWzoom

21 de ago. de 2015

John Bergeron, was not only extremely knowledgeable he provided a great experience John has a passion for his work. he made buying a car fun.

Julie

20 de ago. de 2015

Tried to purchase this vehicle from Sam Swope BMW of Louisville however no luck. Found the vehicle I wanted online at BMW of Nashville and sent an internet request for information. David Bartol contacted me very quickly and we discussed the vehicle and my trade, 2011 Tahoe LTZ. Within a short time we arrived at the deal. I purchase/trade vehicles every couple years and this by far was the easiest and most pleasant experience I have ever had. David went far above what I expected to make sure that my every need was met and that every question was answered. We essentially completed the process via email and text within a matter of a couple hours and scheduled a time to meet the next day. The 2 hour drive was well worth the experience that I had with David and BMW of Nashville. The dealership was clean and all staff were very pleasant and willing to help. The award plaques on David's office wall are clearly there for a very good reason, he was the greatest. I will return to BMW of Nashville and would highly recommend David Bartol. Words cannot express how pleased I was with the entire process. I am so impressed that I will possibly return there for my service intervals just because of the customer service I received. David took the time to contact me the next day just to ensure I was pleased with my purchase and to let me know that I could contact him for anything else I needed. Awesome customer service! Highly recommend!

Julie

20 de ago. de 2015

Made over a 2 hour drive for this purchase just because of the customer service I received over the phone and via text/email from David Bartol. He takes customer service to a whole new level and made this buying experience absolutely incredible. He certainly deserves the awards that are present in his office. David knows what it takes to make a customer feel special and he delivered on all aspects. Best buying experience ever. All staff were pleasant and helpful throughout my time at BMW of Nashville. Truly I am one satisfied customer! If customer service matters, David is the person for you. Cannot express my gratitude enough for David making this so easy and it was well worth the drive although I live much closer to other BMW dealerships. Will definately return in the future and I highly recommend. Thanks David and thanks for the follow-up the next day to ensure that I was satisfied.

RO

14 de ago. de 2015

I recently purchased a 2008 Jeep Commander from BMW of Nashville from David Bartol. I almost did not make my purchase because someone beat me to it. Once the deal dropped I drove from Memphis that evening to make the purchase. The car was great and they treated well. My wife and kids love the car. My children did not get to see it that night because I got in real late. I did a turn around trip and had to be at work the next day. Thank you guys for the great customer service.

BMW buyer 4 life!!!!

3 de ago. de 2015

From start to finish I had an excellent experience!!! Tim Bell was the BEST!

LULU

2 de ago. de 2015

I cannot say enough good things about the folks at the BMW dealership off Armory Drive. They are kind, courteous & knowledgeable. They are not pressuring and they make sure you have the BEST experience in purchasing a new/used car and leave with the car of your DREAMS!!! Each and every person from the sales person, finance manager, co-workers were all polite and interested if I was happy before I left the place. Hope I don't have to buy another car again, because I LOVE my car. But, if I do...you better believe I'll do it there! Thanks guys!

jlaches

28 de jul. de 2015

I have bought/leased so many cars from BMW of Nashville, and only John Bergeron, that I lost count a long time ago. I have always loved BMWs and in 2002, I got lucky to meet John. Been working with him for forever, consider him a friend and wouldn't even think of working with anyone else, no offense. John is always upbeat and he shoots straight. I'm a natural born negotiator and I've learned that I don't even need to anymore with John because he just drops to the best win-win deals BMW offers. He's got a hilarious personality and it's always a pleasure to hang out with him. If you are in the Market for the best rides in the world, call John Bergeron and make your buy/lease as easy as it gets! My wife just screamed her approval at me about John, which is not easy to get! Thanks buddy, see you soon! James

James Lachs

27 de jul. de 2015

It's not easy to find good people these days, in any business. That is why I so appreciate BMW of Nashville and, especially my brother from another mother, John Bergeron. I just leased/bought, probably, my 12-15th car from John B. I met John in 2002 and, ever since, he's been giving me the best deals in the country (I've checked!) and has even been a buddy. I honestly cannot say enough about the buying experience with John. If it was not an easy, enjoyable process, I would not have returned again and again! John gets that the fun part of getting new cars is leaving the dealership feeling like you've gotten the best deal possible, the respect you deserve and the feeling that you're welcome back anytime. I do not write recommendations unless I really feel strongly about exceptional service. John Bergeron, period. Call him and you will not be disappointed. I'm sure that I will get to my 20th car bought from John soon provided that I slow down! Thanks JohnB!!

unhappycustomer

27 de jul. de 2015

My vehicle was not fixed. It was taken in, I told them what was wrong, they did not check that. Result: car still not fixed.

"ChadR"

24 de jul. de 2015

Normally I would not give 5 stars across the board, however that is my fair assessment of BMW of Nashville with particular Kudos going out to David Bartol. My daughter just recently purchased her first BMW from David and couldn't ask for a better experience. I had purchased one about 6 years ago and when it came time to hunt for a car for my daughter I directed her straight to David. He took the time to speak with and yes (text) her an untold amount of times and made her first purchase awesome. He worked with her and found exactly what she wanted and his service went above and beyond what I had expected. It is the same experience that I have had across the board with BMW of Nashville / Sales/Finance/Service Dept. I give them my highest recommendation!!

Beamerfan

24 de jul. de 2015

Worst customer service experience ever! The salesperson made me feel very unworthy to own a Beamer and actually suggested maybe I buy a different make of a used car. I talked with him several times over the course of three days on the phone about a used car for sale. I throughly explained what I wanted and why. This was a third car for us and just because I had always wanted a Beamer. I wanted to pay cash. He never took notes or remembered. He asked the same questions over and over. He was very aloof throughout the process. When negotiating, I mentioned due to repairs needed on the car, the price was more than I wanted to spend. He said well let me sell you this other make less expensive car if you can't afford a Beamer. Instead of suggesting the older model Beamer he had for sale, he didn't think I was worthy and become very demeaning to me and my wife! So unless you are there to buy an expensive car and want to spend more than it's worth, don't go. Go somewhere where they appreciate you no matter how big the transaction.

Lauren W

20 de jul. de 2015

I had a great experience at BMW of Nashville! My sales agent, Leah Shinn made me feel very special and as if I was her only customer. Very personable and truly there to make sure your needs and wants are met! I will definitely go through Mrs. Shinn again!

Ray

19 de jul. de 2015

I've bought 3 BMWS from David Tran at BMW of Nashville and have had the best experience each time! David has provided me exceptional customer service with each purchase. He has been able to answer any question or concern I've had. I look forwards to continuing to purchase from David and BMW of Nashville in the future. Service advisors Karen Gerow and Brandon Burdette always go above and beyond to provide top notch service for my vehicle. The team members have become friends and I look forward to each visit I make to the dealership!

Brent

14 de jul. de 2015

After searching for a specific SUV, I contacted Leah Shinn and discussed an available certified pre-owned vehicle at BMW Nashville. She was very professional with superior knowledge about the vehicle and features. I never felt pressure despite the vehicle having a few minor aesthetic challenges I had with the car. These were promptly addressed and fixed prior to finalizing the deal. I also financed thru BMW and got a better rate than the current banks I use. I highly recommend working with Leah and hope that my service experience is as good as the sales experience.

Sunshine

10 de jul. de 2015

Wonderful dealership and great experience. I love my new X3 and I will definitely purchase my next BMW from here as well!

Peter

12 de abr. de 2015

I had a great experience with leasing my new 328i from this Dealer. Mark Lambo in sales and John his supervisor were both very helpful and really went the extra mile to find us a great deal. I would definitely recommend them to anyone and will be back!!

David

28 de mar. de 2015

This was the worst experience I have ever had buying a car. My wife and I was in the negotiating process with the salesman. We was ready to take his offer, he just needed to make sure he could discount the car as much as he said he could. He came back and said that they had took another offer over the phone. Then they acted like it was normal.

DavidK79

28 de mar. de 2015

My wife and I was ready to take the deal the salesman had said he thought he could get. When he went and check they said they took another offer over the phone. They acted like this was normal and was then very rude.

ED Mc

20 de feb. de 2015

This is the 7th BMW I have purchased and I would have to say this last buying experience was the best! The folks at BMW Nashville are very friendly, honest and strive to make you happy. I have dealt with them over the last 14 years. Just bought a 2015 X5 and love it! John Bergeron, Phillip Johnson and David Pierce all worked very hard to make my trade in and purchase of a new car smooth and completely the best. Karen in service has taken care of my cars since 2001 and I like having an individual service advisor assigned to me for any of my 3 BMW's. Great team and I would recommend to anyone!

willwon

30 de ene. de 2015

One of the easiest buying experiences I've ever had....all over the phone...incredible...and they worked with you for everything....price and extras...and incredible experience...

Sheila G........(BMW Lover)

4 de ene. de 2015

I am submitting this review in reference to my most recent purchase of my new BMW X5. This is my fourth X5 purchase and this epereince is defintiely the best out of the four. It is not that the other 3 were bad, but this one speaks to the value of developing positive/trusting relationships with the Customer. After 4 BMW purchases and working each time with the same Sales team representatives, David Bartoll and John Bergeron and Financial Agent (DJ); they knew my expectations and addressed them upfront. The experience was pleasant, short, and I felt a win-win for all involved. I would also note that I always receive great service from my Service representative, Karen, as well. I would recommend this BMW team to any of my freinds....Thanks for the expereince!!!!!

Doc

11 de dic. de 2014

Wow! This thing lifts off like a rocket and is comparable to the S5 with the VDC add-on of the PPK (power performance kit). Cant wait to get past the break-in period and see what it can really do. John Bergeron and Keith Willock were excellent Sales Reps who made the process enjoyable, quick, and most of all....fun. Being able to customize with John on the Order Page and watch the whole process unfold from order initiation, fabrication, vessel tracker, VPC, and finally shippment to BMW of Nashville was a great experience. The whole process took just under 6 weeks! Looking forward to coming back to BMW of N for routine maintenance with my 4yr/50k.

JP

25 de nov. de 2014

I cannot say enough great things about David Bartoll and BMW of Nashville. David never applied any pressure and did everything possible to help me figure out the best vehicle and options for my new X5. He was extremely knowledgeable about all options and made sure I only purchased features I truly would value. When it came time to negotiate price, David made sure I got the best price I had seen listed anywhere and all ensured I was provided a;l available discounts. On top of it all, David arranged for my pick up at the Performance Delivery Center in South Carolina. My wife and I had an experience that we will not soon forget. There is not a single part of our experience that could have been better.

mark.humphreys.com

4 de nov. de 2014

Ok this service department (Brad) is completely the worst!!They continually lie about repairs needed. Don't trust them. Told me need new ac part that it was going to go out and it was leaking. Went ac repair place they none of that was true. I took in for minor thing they said all valves need to be replaced $8000, went a independent bmw service place they said no didn't need to be done.When I questioned the repair service person got mad.

pam51

17 de jun. de 2014

Brandon and Jacklyn were very helpful and understanding since we were out of town. They helped my husband and I with all of our questions and helped us the best the could in our current situation.

Mannyojo

31 de may. de 2014

On or about the first week of May 2014, I called BMW of Nashville requesting to program my car key for comfort access, I spoke to gentleman by the name of Mike in service. He was very profession and courteous. He told me I do not require an appointment to program a key that I can come over anytime before 3:00pm when the service department is open for business. On or about the second week of May the 30,000 mile service light came on. I called BMW of Nashville to schedule a service requesting a loaner car for 5/29/14 dropping my car off and returning the next day to pick my car up and return the loaner car. A service representative by the name of Brandon ( sitting I the last but one booth occupied by the service representative) was assigned to assist me. On May 27th at 8:40am I receive a voice message from a lady at BMW reminding me of my scheduled appointment. On my appointment based visit (5/29/14, I was told by Brandon that there was no loaner vehicle available. I then request to have my key programmed, he told me that they could not have that done because I did not show up at 3:00pm as scheduled. I told him there was traffic and I knew the service dealership is open till later than 5:00pm. However, he indicated that my car could still be driven for another 1,000 miles. At that point I made another appointment for 7/1/14 after projecting the 1,000 miles. Today (5/31/14) at about 8:45am while around the dealership after been told that no appointment needed for key programming, I showed up for the keys to be programmed. On getting there, a new employee attended to me polite and courteous incited that he will get me help. The help by the name of Kevin who refused to give me his last name turned out to be very rude and arrogant. He told me and printed several sheets on my car service history, that my car needed a lot of recall work done/service is past due and he couldn't get to my car for the day. I indicated all I needed done was the key programmed and I was told by Mike that no appointment is needed for that function. He said Mike does not know what he was talking about. At that point, I requested for a manager. He laughed at me saying there is no manager on site. Without making a scene in front of other customers waiting, I requested for the print to be reviewed. He left the printout to his left to attend to a female customer next inline. I stepped aside to pick the print outs for review. I then received a call from a patient which made me retrieve into my car to take my call. A few minutes later he came to interrupt my call requesting for the print outs. I told him I am on the phone. He insisted that the printouts are BMW's property. At that point, I drove out of the covered service intake to conclude my call. After which I proceeded back to the service area and left the printouts on a counter with indication to him that I returned the printouts. I left after that.As a seasoned BMW owner since 1999, with purchase of several high performance BMW including the legendary M5. Over the years, I have patronized BMW owning more that 5 cars at one time. I have never been treated like this. Not to mention the number of my professional colleagues that I have introduced to BMW. I felt this low level of service should be reported. From this point onwards, I will prefer to take my car to other regional dealership even if I have to drive 400 miles return and stay overnight. I hope the service culture changes at this dealership.

LovemyZ4

7 de may. de 2014

Purchased my new to me 2008 BMW Z4 today (May 6, 2014) and what a great experience. David Pierce was great and so helpful thru the entire process. He answered my zillion questions and made me feel very comfortable with my new purchase. Love my new car!

Kendra "acura driver"

29 de mar. de 2014

Found a nice used car after looking for 3.5 months here. The sales guy was really nice and had the car prepared for me to drive away in without any worries of it. I felt the process of buying a car here was trustworthy and secure through the whole experience and every one there was friendly and helpful. David Pierce -the Internet guy sold me my car.

V"T"H

24 de mar. de 2014

Found the car I liked late Friday night (after midnight) online. I emailed the salesman, David Bartol and he responded immediately by email the next day. I responded and met him at the dealership the same day. I had a great test drive and drove off the lot in the car I selected in less than 2 hours top. Everyone was super nice and the Sales Manager was a godsend I truly believe. Whenever I need to I will always recommend this dealership. They were top of the line and so are their vehicles. Loved the experience and love my new car! Thank you, it didn't hurt a bit.

bmw

14 de feb. de 2014

Very poor service. Took my car in after buying from another dealer, possibly their issue with wanting to fix my car. The car was under warranty. Took it in to them multiple times to have something fixed, they could not find what the issue was, showed them the issue and then they said, "that it is normal". That seems to be their go to answer if they can not fix anything. Had the issue fixed somewhere else. Their staff is rude, overcharged for things and did not contact me when i wanted i left multiple messages to get my money back. Service manager and shop foreman were sarcastic. Facilities are bare, bathroom is dirty and has to be the worst i've seen at a dealership. Will never go there again, and likely not buy another BMW ever again.

Londonderry

4 de dic. de 2013

Have a 2008 750Li that was under CPO warranty and under extended maintenance plan. 2 months back I asked if the brakes were up for changing and was told they were not. Now only 2 months later both CPO and extended maintenance plans have expired and I found out that the brakes and rotors need to be changed. They simply didn't changed them 2 months ago to save BMW money. I looked at their report from 2 months back - the brakes were 0.1mm more than the BMW specifications, bull ... Too bad I didn't pay attention then because I didn't suspect them to be scammers like this. If you live in Nashville don't buy a BMW.

LEXUS QUALITY LOVER

24 de sep. de 2012

I check a used car over the phone at first the salesperson seem to be new car salesperson and didn't care that much and didn't return my call but after sending email A GENTLEMAN(Chris Calhoun)responded me and made me to drive 4 hours to go there to get the car and he did what he promised over the phone and I checked their prices and their TRUE PRICE it seems to be TRUE.

pooliej

12 de jul. de 2012

I have a 328i. On July, 1 the passenger side front blinker went out. On Monday July, 2, I took it to the dealership for inspection. After 3 and a half hours later I was told the part would have to be ordered and I could bring the car back tomorrow(July 3). On July 3 I returned to the dealership to have the headlight assembly replaced. Although I have a comprehensive warranty to cover everything I was told to pay a $100.00 deductible. Ok, done.On July 9,the drivers side blinker is out! Coincidence? Return to the dealership with my issue. Told that they have another headlight in stock. Coincidence? But will have to get approval for the claim from the warranty company before they can service. Car left at dealrship on Monday July 9. July 10, warranty company approves the claim for repair. Another $100.00 deductible and my car won't be ready until July 11. As of July 10, 1:00pm, I have had no updates on the progress even after calling I have no responses to my voicemails to the service department. I am very displeased with this service department. I am not eligible for a loaner vehicle because I did not purchase from BMW of Nashville and my pockets are not lined with gold.I am a nurse with patients that are highly dependent on my care. Three days without a vehicle does not set well with me.I would never recommend this dealership to anyone for any reason. I'm sure there are plenty of other certified BMW service providers in my area. If not, Alabama here I come. I've actually heard good things about Century in Huntsville.

last timer

16 de jun. de 2012

No deal on car -- wouldn't even throw in the car mats for a BMW! Trade-in ridiculously low. New car failed it's first one-year emission test!! Took them 10 days to correct problem. Suspect it was a Canadian or some other car (not revealed) where emission standards differ. First and last BMW.

Choudhari P

23 de abr. de 2012

Recently purchased a preowned BWM and Hugh Nemets made the whole purchasing experience a breeze. He is one of the most customer focused sales representative I have seen in recent times. Post sales he ensured the car was running as per my expectations. certainly would recommend Hugh, next time you are there for buying a car.

Gila06

15 de abr. de 2012

After 5 months of searching for a 535i 6speed. BMW of Nashville found it. Simple terms, simple financing and excellent customer service. This was a very pleasant experience. Hugh and Dj were great!

akmiecik

10 de abr. de 2012

For six years BMW of Nashville has service on my vehicle. Everytime I took it in, I had to go through the upsell attempt. Now, after paying for an extended service contract, I have come to find out they NEVER updated the software on the vehicle. That, is plain criminal.In addition, despite having an extended service contract, they charged $168 "diagnostics fee".enough said.

Dking271

9 de abr. de 2012

I recently purchased a 2012 550i from Hugh Nemets and was pleasantly pleased with his overall professionalism. He took the time to answer all of my questions and never once did I feel the typical pressure to buy. When it came time to discuss the price, we did not mess around playing the run back and forth to a decision maker game. We all got together, came up with a price we both were comfortable with, and did the deal in less than ten minutes. Hugh efforts have definitely earned him a chance at any future business.

Jenny

3 de mar. de 2012

I really liked the Mini dealership, because I feel like you go in there knowing the cost of the car and there is not much negotiating needed. They work with you, but you have to know that since most Mini's only stay on the lot for about 30 days (and those that do are already discounted) so you can't negotiate thousands of dollars off a new car, and even the certified pre-owned cars. Maybe with the regular preowned ones. Chris was very helpful and nice the entire time and made me feel like I was getting good factual knowledge, even if he is a car salesman. He never pressured me into buying a new car when I was looking at the certified pre-owned ones, even though I eventually did get in a 2012 and fall in love. I went to buy a CPO car and had someone buy it minutes before I could, so I would recommend driving a couple but when you know exactly what you want and it's in your price range, DO NOT hesitate because it will get bought right out from under you. I went on a low traffic day (Wednesday night) and that still happened. Just know that the entire experience with buying a Mini at this dealership will be painless (if you have the money to start with) and if you work with Chris Calhoun, you will have nothing but positive things to say about your new purchase.

car driver

24 de feb. de 2012

The best thing about BMW of Nashville is: Jeph Simmons(Service Mgr) and Hugh Newets (Sales): their service. Service at the purchase, and service when having your car cared for. I've been a customer with BMW/Nashville for nearly ten years, and I've bought cars new and had service done on those cars through the years, in warranty and after warranty. Hugh recently helped me with a purchase, and it was the best purchasing experience I have had, ever.

Stephanie

23 de feb. de 2012

Everyone, at one point or another, has to purchase a vehicle. However, the option to purchase new or used is greatly related to the sales persons you are dealing with. I first went to CarMax to purchase a new car, but this time they weren as much help to me as I needed this time. Therefore, I went to Mini of Nashville and was greeted by Chris Calhoun. He is an amazing sales person and could not imagine not having him during this experience! Buying a car can be rather painful if pressured or done incorrectly. However, Chris was a true pleasure to close the deal with. Even today, he will answer my silly phone calls and help me with additional questions and concerns I have regarding care for my new mini. If ever you are in the market for a car, Chris is the guy to call. Top notch care and passion for the business. You Rock!

Stitch Mahone

23 de feb. de 2012

Was a little hesitant going to a BMW/Mini dealership, just felt like they would have some elitist attitude. Was not the case at all, my salesperson Chris Calhoun made me feel more then welcome. Chris is highly knowledgable about the Mini and a good guy to work with. Very little haggling over price never felt pressured and in the end I got a great car at a good price and got the money I was looking for in my trade in vehicle. Highly recommend Chris and Mini of Nashville.

Richard

18 de feb. de 2012

Since there is no Mini-Cooper dealer in Huntsville, AL we had a choice of either going to Birmingham or Nashville. We chose the Nashville dealer because of the wider selection of models on hand. We were extremely pleased with our salsesperson, Chris Calhoun. He was extremely knowledgeable, friendly and a "low pressure" sales person. (After all, the car sells itself). He listened very carefully to our desires, which included the addition of non-standard seat leather, an arm rest and seat warmer. All of the modifications were made in superb fashion. All in all a pleasant, informative and efficient experience.

kimgpope

1 de feb. de 2012

This has been the most pleasant experience I have had buying a car. Hugh was a pleasure to work with. He was there to answer every question I had and was always keeping me informed with the process. Hugh went the extra mile to make sure my experience was a good one. I also know he will be there in the future if I need other assistance with my car. I would recommend this dealership to anyone. I am a very happy new BMW owner!!

Venture Capitalist

26 de dic. de 2011

Discovered the vehicle on line contacted dealer and negotiated price on email. Picked up the car and it was fairly painless. I would like to see a more expedited transaction process where the sales of additional services, insurance, and products was not a part of the transaction. That said these guys were good.

Engine_boy

5 de nov. de 2011

I contacted this dealer and they were easy to work with. Not forceful. I did not purchase from them, because they did not have the exact car I was looking for. I will be back though.

drgoofy

30 de jul. de 2011

Very accomodating for my needs/wants - picked me up at the airport & made the whole process very easy when my local dealer didn't have & wouldn't try to get what I wanted

nothappywithbmwofnash

12 de jul. de 2011

BMW of Nashville has terrible service if you have any questions or would like to get someone on the phone to talk about your service appointment, to get an update on your appointment, or to get your car fixed under warranty. On two different occasions, I went in and asked for something to be repaired on my car and was told, 'You probably ran over something so that's not covered under the maintenance package. ' or 'You did x so that means your maintenance package/warranty won't cover this.' Both points were made in instances where I know I did not run over something, BMW just didn't want to fix my car. When my car was at the dealer, I had to call four times just to get one status update. For hours, my calls were not returned. In order to get a service representative on the phone, you must call, leave a message, and wait for them to call you back. The only live person you can talk to in the process is an appointment scheduler. Overall, BMW of Nashville has poor service, doesn't treat it's customers like they care, and gives dealerships a bad name. I will not be taking my car back.

Ducwood

23 de mar. de 2011

I am done with them for the last time! The straw that broke the camels back, was I ordered a part and thought it was high for the part, after some research I found that they were charging me almost double of what 3 other dealerships (not Internet wholesalers) charge in the region. That is just wrong! I called BMW USA and found that they make up there own prices, well they sure did that, because they aren't even close to anybody else. Second, I noticed on another review about a key, well same thing here we lost our key and I know the other was inside the car, but with VIN they could not order the right key. I ended going to Akin Beemer Works and they got the correct one first try. Third, I had a upper window molding cracking that was replaced, I picked up the car at night, the next day I noticed a scratch next to the weatherstripping from side to side.There are plenty of non dealer shops around now that will get my business and I'm sure that can do it better.

atexada

9 de ene. de 2011

I have been a customer of BMW of Nashville for 20 years. I have never had anything but exceptional service there, and feel they have made me a loyal customer by always doing what they promise in a timely and extremely friendly and professional manner. Karen Gerow has always been my preferred service technician; her knowledge of the BMW, as well as her genuinely friendly nature, make dealing with servicing a car a pleasure.

123456mtp

27 de jul. de 2010

Bought a BMW Z4 and had GAP insurance on the loan. Traded in the BMW and request that I be reimbursed on GAP through BMW OFFICE OF NASHVILLE, TN. Submitted all forms, and three months later, no refund. The finance officers never returns calls or answer the phone in their office. Front desk personnel forward all calls to their office and still no answer. I have left messages to contact me and still no answer. Never do business with them again. All they want is to make money but after the sale they forget you. They put you to the curb.

peterthegreek

9 de feb. de 2010

I purchased a 335i from this dealer. I noticed some scratches on the rear bumper after driving home a four hour drive south of nashville,The sales man promised to fix the issue, four months later i'm still getting the run around, He claims he's wating for a phone call,from some one,that was in Dec 2009!!! Still no word yet. It's a total Blow OFF !!!

sum

27 de ene. de 2010

I have purchase cars since 1971 aand have been a BMW owner since the mid 90s. I have found that BMW of Nashville is one of the best Dealer Ship in Middle Tennessee. They have always been friendly with me and have always done me right on sales and the service of my BMW's. When people ask me when I am traveling were I purchase my car I tell them BMW of Nashvile, and I have had come to Nashvile and buy from them. Nancy Allen has been my contact person there for years and has always been ther for me. So yes I would recommend them over any othe dealer around.

damndonzis

22 de may. de 2008

Purchased multiple vehicles from this dealership with nothign but positive ratings. They are willing to do what was necessary for any question I had. They could not always get the solution I wanted, but one was always available in some form or another which was positive for both sides. The customer service has been nothing but excellent in every way. They are a busy dealership so be patient. The sales staff is knowledgeable for the most part.

systemdelete

6 de abr. de 2006

I Have gone to this dealership several times for parts i needed and been handed the wrong part after giving them the full VIN and production date of my 325i. I woulden't have needed as many of these parts if thier "certified inspection" had actually disclosed all that was wrong with the used car my mother bought there. (Inspection light on, secondairy air pump code in DME, waterpump leaking from weep hole.) dealerships estimates for repair would have added another 2.5k to ht e asking price of the car. Doesn't look like such a great deal in retrospect.