Brooke Haag

10 de may. de 2016

BMW of Pleasant Grove is our families favorite place to purchase BMW's. We really LOVE our cars, and really ENJOY the people who work at BMW of Pleasant Grove. They go above and beyond, in my opinion, satisfying their customers.

Konrad

10 de may. de 2016

I have been doing business with BMW of Pleasant Grove for over 5 years now. From walking into store, Sophia always greats me with a smile and a welcome. She takes the time to see how my day was and gets to know me. From there, the sales staff are always friendly and very knowledgeable. I have referred many family members and friends to BMW of Pleasant Grove. They are never pushy and never make you feel uncomfortable. As a client, it has really changed my views of large dealerships. Their service department and techs have always done a great job. Their pricing is always very fair and repairs always done right. Overall a great group of people who really do treat you as family.

MarcusPSJ

8 de may. de 2016

We have two BMW's and have spent a lot of money on them. BMW of PG always makes sure we are taken care of for any service or maintenance we may need for our cars. They get to know you individually and makes every visit fun and exciting. They have amazing loaner cars that are ALWAYS clean....which is a big deal to me. They are very professional and always willing to help. I will never drive another car brand besides BMW. BMW of PG is awesome! Shout out to Sophia at the front desk and Diana in the service department!!! :) you guys are amazing!!!

Justin F.

26 de abr. de 2016

I must say, BMW of Pleasant Grove does it the right way! In my experience, Service manager, Daniel Taylor is a joy to work with and the service that is provided is what you should expect when buying a BMW. I trust them so much that I have even had cars shipped from out of state to Dan just to have his team work on the vehicle! I cannot say enough about their focus on customer service and satisfaction, these guys really want your business and will show you that in how they treat you. I would highly recommend this dealership and service team!

mpulley892

22 de mar. de 2016

Everything about this dealership is amazing....we have an X5M and a 3 series. Diana always makes sure we are taken care of and that our experience is the best. Even though it's the dealership, I want to be able to trust that they are telling me the truth about issues or that they are taking care of my car and not putting dings in it or scratching my rims, etc. I trust them 100%. I feel that BMWs are NOT inexpensive cars and these guys know that. They treat you and handle situations like a luxury car maker should. The customer service is amazing, from the sales team to the service team and everyone in between!!

Jimmy Leadfoot

20 de ene. de 2016

It started back in 2008 when I purchased a used 2004 330i convertible which I still own. Since then a Certified Pre-Owned X5 and 535xi, then two brand new X5s. The entire experience is wonderful from the moment you walk in the door. Finding the right vehicle, test drives, learning about the features and the whole purchasing process. Outstanding.Then when it comes time for regular maintenance or to address any issue that arises, the service department is prompt, efficient and effective. Loaner cars are readily available and the service team does an excellent job offering solutions and managing expectations. Sometimes even going through hoops to satisfy unique requests. I'm hooked on BMWs and I will only get mine from Collin, Dustin, Diana and the rest of the BMW of Pleasant Grove team.Thanks guys.

PBOB

21 de dic. de 2015

I recently completed my second lease at BMW of Pleasant Grove and I couldn't be happier. Evan Gray delivers such professionalism and great customer service to his clients. I live near the dealership in Salt Lake City but I choose to deal with Pleasant Grove because of Evan and Collin Peay!

Tyson

4 de dic. de 2015

You always hear story's of dealerships who overcharge and/or take advantage of their customers, so I was skeptical going here in the first place, but those fears held no merit. I can genuinely say I have never been treated so well, by any dealership, in my entire life. My vehicle had a service update which was performed in a timely manner, and they were kind enough to loan me a brand new X3 for use while it was being serviced. I also notified them of a noticable floating sensation felt in my vehicle under hard acceleration, which when looked into, they discovered some loose linkage bolts and an extremely out of spec alignment. They proceeded to torque everything down, perform an alignment, and do a once over on the car, before washing, vacuuming, and returning it to me. All of this was completed at no cost to me, which speaks volumes considering the vehicle was purchased from a 3rd party used. Danny, one of their service technicians, was a pleasure to work with, and due to this sole experience I can guarantee my next vehicle purchase will take place through them.

gkcashmer

30 de ago. de 2015

Purchased this vehicle and was told it had not been in an accident. I asked to see the Carfax, but was told they do not use Carfax on their used cars. The salesman stated they use Autocheck instead. Auto check showed a clean history. When trading it in a new BMW X5 35d, the Carfax report showed damage. As a result, we over paid and got less on trade than we would have for an undamaged vehicle. When contacting the salesman, he again stated they only use Autocheck on their used vehicles, which is false. The dealership refused to take any responsibility for misrepresenting the X5. Their last response was they looked forward to my future business.

jarand89

2 de jul. de 2015

I had a vehicle being worked on that I eventually traded in for a 2014 320i. I was given a loaner for several weeks while my 2000 528i was in the shop, which I appreciated. When it ended up the costs of fixing the older vehicle were prohibitive and I decided to upgrade to the newer car, they were very accomodating in reversing charges for work done on my trade-in. This showed me they were interested in a long-term relationship, not just a one and done transactions. Thanks to Evan, Dustin, and Diana for their help and service!

Spencer S.

2 de jun. de 2015

Dustin was great to work with. He was very professional, friendly and patient. Dustin went above and beyond to take care all of my questions and needs. This positive experience allowed me to have fun with the car buying process and I felt very confident leaving the dealership with my decision to purchase the vehicle. Special thanks to Dustin Starks and to BMW of Pleasant Grove!

Terri123

22 de abr. de 2015

Dustin was very professional and was very helpful in every way! He definitely represents BMW in a positive way! If I purchase another BMW I will definitely be seeing Dustin!!

tbaker241

22 de mar. de 2015

Diana is very good at her job. She pays attention to my needs and addresses all my concerns. I really like your loaner car options, as well.I am happy I upgraded my service warranty like she suggested.

joeM3

20 de mar. de 2015

A top notch rep for BMW! I traveled 450 miles to work wth Dustin Starks. He knows the product he represents and act professional and courteous at all times.

T's 328i XDrive

4 de mar. de 2015

One of the worst customer service experiences I've ever had. Gave them a second chance a year later and service was even worse. I would never recommend this service department to anyone.

fastpin

24 de ene. de 2015

My experience purchasing my BMW from Pleasant Grove working with Dustin was perfect. Answers to any of my questions were prompt, thorough and guided. All of the staff were very kind and cooperative assisting me with any and all requests. Dustin worked with me tirelessly to find every best option. He is extremely knowledgeable, dedicated and very personable. There were numerous occasions Dustin anticipated what I needed before I realized to ask. For reference, I'm a very picky and detailed oriented client. Any knowledge, details, or options I can have, I want. All of the staff, especially Dustin, thrived catering to my kind of demanding personality. I've never had a car shopping/buying experience that was as comprehensive and customized as I enjoyed at BMW of Pleasant Grove. My experience couldn't be beat; I have no doubt I will be a returning client in the future.

NewX5owner

30 de oct. de 2014

Evan was great to work with on this purchase. He earned high marks! Will come back for next car! They treated us as valued customers from the very first meeting and bent over backwards to make things easy for us. Much appreciated.

nelnetnow

15 de may. de 2014

Hey Dave, I had a great experience there at the dealership. Diana was terrific. I had just purchased my car from another dealer a month ago and she filled me in on all the BMW warranty I still had available. They were on time and prompt with my appointment and offered some great amenities in your customer waiting area. Thanks again for a comfortable experience.

ncp77

20 de abr. de 2014

I could not believe the miracle Dustin worked finding this x3 in California! He got exactly what I wanted and more in my price range with an unexpected exceptional deal with the help of Collin Peay. Stellar guys, true pros, friends for life! I even brought my family along to share the unparalleled excited unmatched BMW experience. We have a lot of FB pics up from that day. It could not have gone better!

Kruznbmw

29 de mar. de 2014

Fast, friendly service!!!!!I drive down to BMW of Pleasant Grove ALL the way from my home in Murray, UTI drive down to BMW of Pleasant Grove because they are a BMW Dealership that knows how to treat their customers!!! The employees are all friendly and treat you how they would like to be treated! Fast & friendly service!!! Excellent !!!

a38miz

28 de mar. de 2014

Every time I visit BMW of Pleasant Grove I am amazed. Amazed at how well they treat me and my car. They are truly what a dealership should be. Honest, friendly, knowledgeable, and inviting. This is one dealership that I look forward to visiting. Thanks to Diana and her crew for treating me right.

shaunddavis

19 de nov. de 2012

BMW of Pleasant Grove is top notch and always takes care of my needs. I enjoy working with Keith Curtis who is an excellent Client Advisor and is knowledgeable and a true professional. I live in SLC but drive down to the dealership in PG because they are attentive to what I need done, give me good advice, take care my car and treat me well. I highly recommend this dealership and will continue to be a repeat customer. Apparently they understand the concept of treat your customers well and they will continue to give you business in the future!S. DavisSLC, UT

erichins

4 de ene. de 2012

The staff at BMW of Pleasant Grove are outstanding! Their customer service goes above and beyond! They are friendly, patient, and very knowledgable! They exceeded my expectations, and I will definitely deal only with them in future.

Bstrong007

4 de dic. de 2011

I went into the dealership to simply compare the BMW with the Audi, which I had intended to buy. The result was that they had the perfect car I wanted (535xi) and a great price. Everyone was very friendly and answered every question, and we're very straight forward and low pressure. Now, after two days I am very pleased with my choice with no regrets.

blakecox13

21 de oct. de 2011

This Dealership is just a great dealership period! I would recommend BMW of PG to anyone, because I am confident they will be taken care of. Thank you again!

marcusmcreynolds

11 de ago. de 2011

I have now bought two cars from here, both from Parker. The first was a used 2007 355 and the second was a new 2011 335. I have been very impressed with the service they gave, they really go the extra mile. Parker has always been there to help out even when the car goes in for a service. All work that has been carried out was fantastic and I will for sure buy there again especially from Parker.

accendo

10 de ago. de 2011

Parker, Troy and Collin and the rest of the team at BMW of Pleasant Grove have taken first-class care of me many times. I've used their service department many times with great satisfaction and when it came time to get something new earlier this year, they helped with my decision (I was having trouble choosing between two models) without any unnecessary pressure and made the ordering process quick and easy! When it came time to take delivery, everything was ready to go and they took time to make sure I understood all the new features in my new 135 coupe. I recommend BMW of Pleasant Grove very highly!

Timothy

14 de jun. de 2011

World class service consistently, from top management to service, sales, parts, and admin. Customer satisfaction at it's best. I would highly recommend this dealership.

dvd_ra

21 de mar. de 2011

I own a two BMW's and BMW Pleasant Grove has been the best dealership I have ever visited so far. they have nothing but great customer support. the staff is efficient at their job and they take good care of their customers. I recommend this dealership to anyone.

xjaden

18 de feb. de 2011

Collin Peay and Troy Young give the best customer service I have received at any of the car dealerships I have done business with during the past 26 years I have lived in Utah. It is this level of service that makes me drive the extra distance to BMW of Pleasant grove for sales or service.

dbranca

15 de feb. de 2011

BMW of Pleasant Grove is a very mature dealership for being new. My wife and I had visited the dealership multiple times this past summer while deciding which vehicle we wanted. We met Parker Despain and worked with him over the next several months discussing vehicle options, colors, and financial terms. Ultimately we decided to take delivery of the new BMW at the factory in Munich. Parker went out of his way multiple times to make the process easier and more convenient for us, which resulted in him making several trips to Salt Lake City in order to help us. He was always courteous and I felt that we were getting great value for our purchase. The dealership is clean and well organized and we felt welcome and comfortable during every visit. We also worked with the service department to put on new wheels and tires and the service department was excellent to work with, clean, and respectful of our new BMW. Overall I have no reservations in recommending this dealership and its full complementary of services. We'll definitely return to this dealership for all future BMW purchases.

rynro98

13 de feb. de 2011

When my wife and I were expecting our fist child in 2007 we decided that we would like a larger vehicle than what we had. We shopped for a small SUV and were more impressed with BMW of Pleasant Grove than anywhere else we looked. We leased a 2007 X3 Si. We loved our X3 and so did our Daughter. Fast forward to summer of 2010. We were expecting Daughter number two. Our lease was ending soon and I thought: new baby, new BMW. It made sense to me anyway. My wife and I decided to look at all large SUV's that interested us. And so I started looking in the late summer. It was the same experience. No one treated us as good as Collin and Parker at BMW of Pleasant Grove. They know their product better than any of their competitors. They take the time to get to know you better than anyone else. During our X3 experience, when we would take the car in for service, Collin always greeted me by name and asked how everything was going. When we decided to purchase a new X5 Parker and Collin helped us order the one that we really wanted. It was great to work with these two, who are so passionate about the product that they sell. We couldn't be happier with our new X5, or the purchasing process at BMW of PG. I would recommend them to everyone looking for the Ultimate Driving Machine, with the Ultimate Purchasing Experience!

jrivera1981

11 de feb. de 2011

This dealership knows and understands the real meaning of customer service something I feel has been lost. They always make you feel like you are part of the family and that your concerns are their number one priority. Would recomend them over and over again.

etetro

10 de feb. de 2011

If you are in the market for a BMW (and honestly, why wouldn't you be) Then you need to go in to BMW of Pleasant Grove. Speak to Collin Peay and I promise you the most enjoyable auto experience you will ever have!! It has been 3 years since I have purchased my 7 series from Collin and every single time I go in to BMW he greets me by time and we shoot the breeze about the latest BMW's. He is a pleasure to work with and passionate about BMW- with that passion comes a tremendous knowledge of BMW and a passion to make your experience something special. My entire neighborhood now uses Collin for their BMW needs and they are just as thrilled. Now to Keith Curtis- if my BMW is ever in need of service, Keith is johnny on the spot! Most of the time he just works my 7 into workflow of the day and I get my car done while I wait- he is quick with papework, chasing down parts, arranging a loaner car, anything you ask, Keith will do without hesitation- I have owned several foreign luxury cars including Mercedes Benz and Audi and half the ownership experience lies in the car and the other half in the dealership service and how you are treated- By far, BMW of Pleasant Grove (Collin and keith) have made my experience heads above any other dealership- I am a customer for life as long as these guys are in the Biz!!

Douglasslcswimmer

9 de feb. de 2011

BMW of Pleasant Grove has changed my perception of auto dealers. My Rep. Colin Peay has been exceptional in knowlege, service and follow up. The entire experience each time I go in is very friendly and professional. No question that I ask is considered smal or unimpotant by them. I would definitely consider a new purchase from them in the future. They're doing everything right! Doug Smith - customer

adamhatch

9 de feb. de 2011

I noticed a knock in my shocks when i went over speed bumps so I called up Keith at the Pleasant Grove Dealership to set up an appointment to get the problem looked at. He scheduled my appointment for the next day and set me up with a loaner car, after a quick check in with my car I was on my way. Keith called me back a couple hours later to keep me posted on the progress of the inspection. Keith let me know what the problem was, what it was going to take to fix it, and how long it was going to take. Within a few more hours they had my car ready and set with a new sway bar to fix the problem. Chris did a beautiful job working on my car in such a timely manner, and all was finished by the end of the day. I picked my car up and they had it sitting up front washed up and cleaned out pretty as a new penny. Everything went so smoothly and they helped me not miss a beat in my busy schedule.

jflinders

9 de feb. de 2011

The people at BMW of PG are outstanding to work with. My family has been going to them since they opened. Collin Peay is a fantastic client advisor, who helps you get exactly the car you want, with the best deal possible. His customer service and follow-up are the best around. I always feel like he treats me fairly and with respect. Troy Young, as the GM, always checks in to make sure we are pleased with the service and outcome.As important as a new car is, the ongoing service is equally important. Craig Northup and Keith Curtis in the Service department are great to work with. They accommodate schedules the best they can, and make sure that everything from routine maintenance to other repairs are handled efficiently and effectively.Everyone at BMW of PG has a positive, "can-do" attitude that puts the client at ease, and keeps them coming back. I won't go anywhere else.

Coach76

9 de feb. de 2011

Working with Keith was great. He was very helpful and answered all of my questions thoroughly and the work was done quickly. I would recommend Keith and BMW of Pleasent Grove to any BMW owner. The waiting area was pleasant and everyone was very professional.

candrist

9 de feb. de 2011

I bought my car from BMW of Pleasant Grove and mainly due to the friendly environment at BMW of PG as well as the great treatment in the past in getting my previous vehicle purchased and serviced there. Collin was the most splendid person to work with on the purchase of my new car and still to this day checks up on me and makes sure my car is working well and that I still love it. Not only that, but it seems ther service hasnt stopped. Anytime I go in, he always makes time to stop and say hi, check out the car and the new things about it. Really a terrific team there at BMW of Pleasant Grove.

NathanHagen

9 de feb. de 2011

Parker knows BMWs. He can speak to all aspects of new and used inventory, and will tailor your needs and visit accordingly. His experience with the service side of the business gives him an edge on other client advisors. Parker knows what I like and keeps me up to date on current inventory...just in case I'm looking to move on a vehicle. I've referred friends in the past and will be purchasing my next BMW from him as well. Nathan Hagen

RyanH

9 de feb. de 2011

BMW of Pleasant Grove has the most professional and courteous staff in the business! Every time I go to the dealership I am always greeted, by name, with a smile by nearly all of the employees. Keith is absolutely the best service adviser in the business. Having owned numerous vehicles and being religious about taking them to the dealer for any service work, I have worked with many advisers, and can honestly say Keith is far and above the best! I never need to worry about anything when I take my vehicle in for service. Pardon the pun but the service department at BMW of Pleasant Grove runs like a well oiled machine! I am always greeted promptly, Keith gets the paperwork done quickly, I am always updated on progress throughout the day, repairs are performed with utmost care and attention to detail and my vehicle is meticulously washed by the time I get there to pick it up! Collin is incredibly knowledgeable and always willing to provide answers to any questions I have and always in a timely manner. I know whatever question I have regarding my vehicle or options on new vehicles, if he doesn't know the answer (I have yet to encounter that!) he would go out of his way to find it out for me! I love the entire team and would highly recommend BMW of Pleasant Grove!

frontranger

9 de feb. de 2011

I have always enjoyed working with Parker, even when he was at BMW Murray. he has been the most knowledgeable sales person I have ever dealt with. He is prompt to return calls, and is very through with his replies. I have recommended him to family and friends with no hesitation.

nickidriss

8 de feb. de 2011

The dealership's repair and service department is very friendly and great at their work! Thomas is always there to help, answer questions. If you need service, he takes care of the request and make sure you have a loaner car if you need one.His manage is very nice too, he explains everything in detail and in a way that customers can understand, without getting technical and confusing.

Xuxante

8 de feb. de 2011

When working with Keith I felt that my concerns about my vehicle were taken note of and handled. The work was performed on-time and everything was repaired with zero issues since. Everyone made me feel accommodated and welcome. I would recommend this facility to buy and especially service your vehicles. When pricing was discussed I felt it was fair because Keith explained the process in-depth and why certain thugs needed to be looked at, tested, and replaced if necessary. Many times my advisors before never explained what and why, but rather told me what I should do, no explanation, and that if I didn't more would break. I feel comfortable with Keith and look forward to dealing with him exclusively when I need repairs on my X5.

Darren W.

8 de feb. de 2011

Collin Peay in the sales department was incredible to work with. I test drove 8 different vehicles over the course of several weeks before making my final decision. He was very knowledgeable and extremely patient. Collin came in on his day off, drove 2 different cars down from the Murray store and met me at the Salt Lake overflow lot to look at the latest inventory. His follow-up was excellent and I would recommend him and the dealership to anyone.Thomas, in the service department, has taken excellent care of me with my last 2 BMW's. He is always great to work with me and my hectic schedule. He gets me in and out quickly, and follows up without being asked. Service here was completely different experience than any other dealership I have ever patronized. You come away feeling like a valued customer. Pleasant Grove BMW knows how to do business right! Darren

matt.bmwfan

8 de feb. de 2011

I had heard that the BMW service experience was always near the top when it came to service experiences at car dealerships. Keith has helped my service experience be nothing but the best. Every time I have needed something, he is always quick to respond and always willing to go out of the way to help my service experience be excellent. He is always on top of everything and I have never needed to call him to get an update on my car because he always calls me when he tells me is will. He is very professional and knowledgeable when it comes to his job. Excellent service and I always recommend everyone I know go there to speak to Keith because I know he will get them taken care of.

Moe2009

7 de nov. de 2009

Started looking for a BMW with current promotion credit. Talked to the client adviser and was assured I was getting a good price. Checked online and learned that I was going to pay $5k over what I should be paying. Learned that Utah BMW dealers will take you to the cleaners when buying a new car. Buy a BMW from out of state (like Colorado) it will save you thousands of dollars.

dvan

3 de ago. de 2007

I recently purchased a 2004 X3 and had some hesitation in the transmission. I took the vehicle in and was very well treated. The repair required that the EGS Control be sent to BMW North America for programming and took 8 days to complete.When I dropped off my car, a courtesy car hadn't come back as anticipated and they got me a rental car for two days that was then replaced with a courtesy car.The transmission seems to be operating perfectly now.