Major attitude

22 de oct. de 2016

Not only is the service great at Bob Byers Volvo, but the prople who work there are also very nice. Makes bringing ones car in so much more pleasant.

cher47

21 de oct. de 2016

It was really great to be provided a loaner car while my car was being repaired. Also nice that my car was washed when I picked it up.

Mary

19 de oct. de 2016

My C30 had the message "tire pressure low". I called Bob Byers and asked if there was the possibility to pop by and have it checked out. Scott in service said of course, I stopped in and had everything taken care of within 15 minutes. While I waited, all staff greeted me and provided a very pleasant experience. Thanks all!

Nancy

17 de oct. de 2016

Adam was very helpful in scheduling and in providing me with a loaner car that I requested because I am considering purchasing that model. All went well and I am happy with my new right rear mirror.

a very satisfied customer

14 de oct. de 2016

Superb! Work was done on time and the car was very clean when picked up.

Diana

13 de oct. de 2016

My first visit to this dealership as I came from Memphis. The location is accessible and customer service was very prompt and helpful . My car came back very clean!

J. Smith

2 de oct. de 2016

For over 20 years, Ravenna Volvo and Service has been where I go to buy my Volvos and keep them maintained.

Volvox60

2 de oct. de 2016

Navid, was very helpful and took care of the paperwork, my car was serviced while I waited i the lobby and the car was washed before I left. great job!

Kathleen

30 de sep. de 2016

Went in for new struts and the parts weren't ordered for some reason. Adam was not responsible but took total care of the situation and really cared.

Bill E.

27 de sep. de 2016

Service was speedy, accurate, and thorough. The use of a loaner car was greatly appreciated. My vehicle was returned to me freshly washed and vacuumed out, plus I was provided with a complete rundown on the services performed.

Liz

26 de sep. de 2016

Quick and friendly- I'm glad my car was washed and vacuumed:))

volvo

26 de sep. de 2016

Navid helped us and he was excellent - informative, called us to update us during the day and told us what needed done. When we went to pick up, billing was done very swiftly and we were on our way. We have been with this dealership now for more than 10 years and each time a rep takes care of us, the service and care has been consistent. They hire good people who are very customer oriented.

Vivi-Anne Lindback

21 de sep. de 2016

Was able to bring the car in at 7:30am and pick it up at 10:20am.Very nice waiting area and friendly employees.

Constance Abell

20 de sep. de 2016

I will always come back to Bob Byers Ravenna Volvo. I had an amazing experience and can not believe the great customer service i received. My C30 was stalling out and sending error messages that made no sense. When i literally rolled in after being pushed through an intersection only to find the service department closed a half hour earlier. It was the holiday weekend and i was in a panic. Kevin ( i believe his name) a salesman help me trouble shoot the problem and made suggestions for what i should do. He went above the call of duty and job just to help. WHEN, not if I buy my next Volvo it will be from him. I brought my car in the following Tuesday after Labor day and the service department got it in, fixed the problem, reset the computers and i was on my way. Everything was under warranty and i was amazed by the high level of service. NO one on the east side ever treated me this well. I will be a faithful customer of Ravenna Volvo from now on. Just one act of kindness did it all. thank you!

Mariam McCall

17 de sep. de 2016

As usual, the service department provided excellent service--timely, professional, courteous. I opted not to get a loaner car since it was a short service job--the car was ready, and washed!, at exactly the time they predicted. Efficient, for sure.

chili12

17 de sep. de 2016

The guys from the car washers, to the service dept. Were nice, helpful also the sales desk area.. The service was great and they explained all they did and what extra needed to be done to make my car safe and sound.

Fifth Volvo

15 de sep. de 2016

As a longtime VOLVO owner, I want a great driving experience as well as safety and reliability: I bought my current XC70 AWD at Bob Byer's Ravenna because of their excellent Service Center and proximity to UW. They continue to deliver high quality maintenance services and repairs that are timely, high quality, and courteous!

Phil

15 de sep. de 2016

Volvo has a great maintenance program and this dealership has been great with servicing my Volvo. I was able to call a couple of days ahead and secure an appointment and a loaner car. Everything was done within the expected timeframe and I was able to easily pick up my car up from the showroom even after the service center had closed.

Greatcar

5 de sep. de 2016

The service managers have been knowledgable and very pleasant to deal with. I trust the Byers service to do whatever I need honestly and promptly. If and when I buy another car it will be here.

Arlen Vixie

4 de sep. de 2016

Great service! Always treated with courtesy and respect. Would not go anywhere else for service.

victoria16

2 de sep. de 2016

Navid not only took great care of my car, he took great care of me too. My car has low mileage, but I bought the car seven years ago and it's 10 years old, which means vital, expensive parts need to be replaced. He walked me through the list, explained everything, and gave me a good idea the order of importance and the best timing for doing the repairs.

Jennetta White

26 de ago. de 2016

Very pleased with quick response in identifying and addressing problem with my car. Very impressed with call back in response to my after hours phone message.

ELD

25 de ago. de 2016

We always are treated well at Bob Byers. We have purchased a number of cars at Bob Byers and their convenient & professional service department are the reason we continue to be customers.

Scott Jamieson

21 de ago. de 2016

Excellent service and great explanation by the service writer

Jane

21 de ago. de 2016

I can always rely on Ravenna Volvo to take care of my car. I have a 1995 850 Volvo wagon and they have been servicing it for 20 years. I came in for a routine minimal service, but the technicians found some major problems in their check that could have caused the car to be unsafe. It was a lot at one time, but I had confidence in the diagnosis and recommendations for repair. It's been a great car over the years, but parts do wear out. Another advantage is when a part is needed, Ravenna Volvo has it so repairs can proceed quickly.

Julie Coryell

18 de ago. de 2016

I am extremely grateful to Doug and Sue Byers and Scott Fausset, Service especially, but for a fine team in sales, including Jim in the Yard, Jerry, Kenny, Terry, mechanics, Dennis and Heidi in Parts for caring for my 1986 Volvo 245 purchased at Bob Byers, sustaining me in selling it for a fair price, and finding a package deal to fit by budget in the XC70 AWD Premier wagon. They have fed me with great information, encouragement, and follow-through. With hospitality and humor, too.

Scott

18 de ago. de 2016

Kevin was excellent to work with. He dealt with my ever changing schedule and helped me surprise my wife for our anniversary.

Pat

15 de ago. de 2016

Scott made my appointment and arranged a courtesy car. Adam met with me when I brought our car in, wrote up my order, and explained the work to me when I picked up my car.Both are thoroughly professional, knowledgeable, and friendly. They're excellent representatives of the dealership.

HaileyX70

12 de ago. de 2016

Kevin seemed to be no-nonsense, very congenial, and I felt I could trust him (unlike many other sales people at different dealerships). Bob Byers also took great care of me in college with a Volvo I hadn't even purchased at their dealership. I highly recommend this dealership and their people.

Tom

9 de ago. de 2016

on time, friendly service, good value. I liked the fact that the service includes free tire rotation and lifetime fixing of flat tires. That is what keeps customers coming back

captbly

8 de ago. de 2016

Our sunroof wouldn't close (2 year old xc60 with 7000 miles always kept in garage and was the 4th time we used the sunroof). Took it in for a day. Fixed saying the accordian style seal on pass side detached causing the failure. A few months later I opened sunroof & the same accordian seal dropped off into my lap. Second visit they replaced seal with new one under warrantee. Only dealership & is 14 miles away on other side of town; a 40 minute drive one way.

VolvoDan

5 de ago. de 2016

Scott and Brian are always focused on the customer and making sure that I'm happy with the level of service and the quality of the team. Scott is a dynamic leader in the industry leader with this customer centric attitude. I'm delighted to have him watching out for my satisfaction.

Janet Janet

1 de ago. de 2016

great customer service and service repair !service department does their best !

Moss Patashnik

29 de jul. de 2016

The best service dept in the business. They are friendly, super efficient, thorough and timely.

Pennyb

28 de jul. de 2016

Have used them since I bought my V50 in 2005. Good communication and timely service. I look forward to continuing with them for the long haul.

Ruth Boozer

24 de jul. de 2016

I go out of my way to have m car serviced by this dealer. I trust their advice, my safety is their main concern but the also realize that I am on a budget. My next car will be purchased here as well.

Narayanan Madhu

24 de jul. de 2016

Completed well before time and I could carry on with the rest of the day.

Fullcup

17 de jul. de 2016

I came in for 50,000 mile scheduled service. I was greeted promptly and service was performed quickly. The cost was less than I expected. Great job!

Barbara

5 de jul. de 2016

Always excellent. Scott and his team always make me feel welcome and that they will take good care of my car. They respond quickly and I trust their opinions.

KennyBack

5 de jul. de 2016

I've been bringing my car here for over 12 years. The service team is always professional and efficient. I appreciate that they always have a loaner car available, making it easy for me to drop my car and head on to work with no hassle.

Suzanne Bingham

3 de jul. de 2016

Ravenna Volvo's Service Department is absolutely fantastic. Every employee is professional, customer oriented and provides world class service.I cannot imagine buying a car or having my car serviced anywhere but Ravenna Volvo.World class service by world class employees; what more could a person ask for?Suzanne Bingham

francis maher

27 de jun. de 2016

Great timely service for the 30,000 mile service. I got an appointment on short notice and the service was completed on time

Sam J.

25 de jun. de 2016

Excellent work! I'm very pleased with the service work done on my car.

Dan Fleissner

24 de jun. de 2016

Dealer always does a great job. Fast service, explanations of repairs and good advice.

Volvo Dude

24 de jun. de 2016

I have had nothing but favorable experiences at Ravenna Volvo. It is a very competent dealership and one I would always recommend.

Howard E

20 de jun. de 2016

I had been going to Bob Byers Seattle location since 1999. So I was not happy when their Seattle lease was not renewed because I live in Bellevue and did not want to deal with traffic to go to their Ravenna location. However, I decided to make the drive because Bob Byers Volvo has always treated me right. Also, I was impressed that Bob Byers transferred many of the employees, including Scott Thomsen to the Ravenna location when the downtown location was closed.

Don D. Petry

15 de jun. de 2016

JC, Bob, and all others at Bob Byers Volvo were so helpful and friendly. They made my going there a real pleasure. Everyone was extremely helpful and friendly. Hurrah but Bob Byers Volvo.Don Petry

Mike4442

14 de jun. de 2016

Clear discussion...solved problem...give me a break...this is supposed to be quick...power steering hose broke, fluid leaked...long tow job to dealer...don't know or care if related to previous major service....Adam was great...solved my problem...appreciate his attitude.

toml

12 de jun. de 2016

My 1990 Volvo wagon is now on life support and Ravenna Motors fixes what needs to be fixed while being firm but very kind in reminding me just where we now are. If my car were my parents, Ravenna Motors would be the old folks home I would want them to be in.

B Teague

10 de jun. de 2016

Kevin and Tom did a fantastic job at helping me find the perfect little Passion Red, R-Design Wagon. I wan't initially interested in the R-Design but Kevin took the extra time to sit with me in different models and had an elegant way of relating his experience with my interests; he was friendly and natural. Once I settled on the R-Design, Tom, the sales manager went out of his way to locate the perfect vehicle from port. The best part, Kevin and I were able to text directly over the course of a few days to finalize the deal and secure the vehicle. All I had to do was call their office assistant, Julie, and leave a credit card deposit. Both Tom and Kevin stayed in touch with me while the vehicle was being shipped, sent me a photo when it arrived and had it ready for pick up within a day of delivery. Thank you!

Melissa B

6 de jun. de 2016

The team at Ravenna Volvo makes taking your car in for service such a positive experience that it absolutely makes my day every time I go there. As a long time customer, they are all consistently responsive, friendly, patient, upbeat, knowledgeable and so genuine that it's like you're leaving your car with good friends. Having just bought my 3rd Volvo awhile ago, I would say that at least 60% of my decision to buy another is because of the amazing team in the service department at Bob Byers Ravenna Volvo.

GO

5 de jun. de 2016

I have been looking and shopping around for cars for the last year and this experience was by far the easiest, smoothest and best deal in town. Thanks

Chester1

3 de jun. de 2016

Great and fast service. Always pleasant to deal with and wonderful area to walk around while waiting for your car. Their courtesy waiting area is clean with fresh coffee waiting for you.

Laurin

31 de may. de 2016

10 everything was done quickly and to my satisfaction. Love the customer service.

.

30 de may. de 2016

37,500 service milestone, work was routine. Replace damaged logo on front grill at no cost.

Andrew

24 de may. de 2016

Great work, thanks! Would recommend these great people to work with.

Kyle Henderson

24 de may. de 2016

Great job, honest. !

Rosalie87.

20 de may. de 2016

Staff is considerate of my time and physical disability; service is fast but thorough; problems and solutions are completely explained. I can trust the recommendations prescribed.

Satisfied Customer

20 de may. de 2016

We recently needed fan repair on our older Volvo S40. The fan did not work thus effecting the AC and heat. We called Bob Byers Volvo and the guys took care of us immediately with great customer service. We called on a Monday, were scheduled on a Tuesday morning, and had the car back on Tuesday afternoon. The work was well done, done quickly and very professionally -- with a smile. We recommend these guys very highly!!

Linda Furness

20 de may. de 2016

I had been having repairs on my 2000 Volvo S80 (and with that model, there are many!!) done at a local well-known foreign car repair shop, because it was my assumption that the dealership would be more expensive.When one of my doors would not open from either the inside or the outside, I received an estimate of $1500 from the repair shop to fix it. On a whim, I checked with the deanship who estimated it would take about $600. In the end the deanship fixed it for less than $300!! AND they provide a loaner car.The service person I dealt with was very helpful and efficient.

Stephen

17 de may. de 2016

Isolated the SRS issue and repaired on an old 850 model.

dee

15 de may. de 2016

they take care of our cars and thus our family.we tell the sales staff- we buy our cars (for 25 years, always white wagons) here because of the service. we see the same faces over these yearsThey give us information that helps us makes good, safe decisions on what should be fixed now vs what can wait. our wait is always reasonable and we are kept informed as they work on our cars.they apply discount specials, coupons without needing to be reminded.parts guys offer to help us install our dyi purchasesbut still wish volvo would revive the 240 wagon, miss those stick-shift work horse cars

Charles Simenstad

14 de may. de 2016

Everything but promised car cleanup was excellent.

Orlando Manaois

14 de may. de 2016

Thank you, appreciated the service and recommended additional repair. Services were provided within a timely manner/period. Made it for easy scheduling, sooner than later.

Doug Thatcher

6 de may. de 2016

Car runs better than new. The repairs were very expensive but I like the car, I bought it new from you in 2006 and I'd like to have it another 10 years! I appreciate your help

Wayne

2 de may. de 2016

For over 200,000 miles and 12 plus years the quality of service has been outstanding. It will be the reason for buying another Volvo from Ravenna.

JDavis

26 de abr. de 2016

From the moment I spoke with customer service to arrange an appointment to picking up the car, the service was efficient, friendly and first-rate.

RV Fan

24 de abr. de 2016

I have been going to Ravenna Volvo for years, ever since we bought our S40 from them 12 years ago. RV's service dept, Scott and his staff, is awesome; great competencies, professionalism, and always courteous!!

CS

21 de abr. de 2016

It's always about the people who serve you and their personal integrity!The service staff here are gold!

Brenda Keating

21 de abr. de 2016

Very happy with our new car and our experience with Bob Byer's sales/service staff.

Byron

19 de abr. de 2016

Scheduled quickly. Loaner car ready. Quality work. Done on time.

Ismet

18 de abr. de 2016

I took my car in 60k service. I got loner while my car has been serviced. Service along with Custumer service was excellent. And the pricing was fair. Great job Volvo. Thank you.

scout

13 de abr. de 2016

The service manager squeezed me in at the last minute for an oil change because we had to travel out of town the following Monday for a funeral. The service advisor who checked me in kept me advised throughout the day, said something more had been found in their inspection, and arranged to have that service completed by the end of the day. I was very pleased as it gave us peace of mind for our trip.

David Williams

10 de abr. de 2016

Got a next day appointment and comforting advice. Car was fixed in 2 hours.

T. Donald Linde

8 de abr. de 2016

Hassle free and very smooth. Kind of like the Maytag Repair Man as car seems to have no problems and service was good.

Pat E

8 de abr. de 2016

Quick and thorough service. Price and service explained in detail and the loaner car was awesome.

Craig Sternberg

4 de abr. de 2016

We have bought at least 7 Volvo's from Bob Byers since 1974, and our adudlt daughters have bought at least 4 on their own.This is the best place to purchase and service you Volvo.

tom

30 de mar. de 2016

work was done quickly and satisfactory and the car seems to run much better now. the wash job and the cleaning of the inside were excellent

John and Family

29 de mar. de 2016

Prompt and professional right down to the guy who washes your car. I was greeted at the door, Scott took my info and they delivered the car a lot sooner than expected - which is a great policy. Thank You.

Dearings011

29 de mar. de 2016

Phil our salesman was a pleasure to deal with. No pressure and very informative on accessories of car before leaving. Definitely recommendforbservixe and quality of car.

Peter Lawrence

24 de mar. de 2016

Vehicle was ready late in day as was promised by service writer. Very courteous and knowledgeable as to how "stop/start' and 4 cylinder engine questions I had..

Elizabet Pearson

22 de mar. de 2016

It is always a pleasure to bring my car into Bob Byers for servicing and oil changes.

Tlclements

18 de mar. de 2016

As always I appreciate all the service staff at Ravenna Volvo. They are always courteous and helpful. They explain what repairs are needed in plain English and never treat me like I don't know anything about my car.

Rey Escarez

17 de mar. de 2016

A special thanks to Adam. His knowledge on the repairs is outstanding, he explained it very well.The Service Department had done it again with their superb work, thank you!!!

JRou

15 de mar. de 2016

Professional and friendly service advisor. Problem ended up being one of two scenarios explained at the time of drop off and fixed same day. Parts were in stock. Was fixed under warranty.

SeattleSue

15 de mar. de 2016

I went out of my way to get my car serviced here, as they are trustworthy, do a great job, and provide fantastic customer service. I called with just symptoms that my car exhibited, and they gave me a very accurate 'bar park' best case / worse case estimate. They even provided the name of a qualified towing company that took care of my car while I went to work. Nice.Oh, and the low estimate was the actual one in the end. Very happy.

mate

8 de mar. de 2016

Excellent service, went over in expanding the job. the work was done in a short order. The service was in accordance with the maintenance needs.

Seattle PA

8 de mar. de 2016

On line opportunity to schedule service saves time and lets the customer have input in when it is most convenient to have the vehicle serviced. Free loaner car, while a temptation to purchase a new model, makes the whole process more flexible. Knowledgeable technicians provide clear information about what might be needed. Accurate estimates inform customer before service is rendered. Factual descriptions let customer decide what they want done now, later, or might perform for themselves.No pressure. No surprises (regarding price or time). Prompt intake and check out.And they wash & vacuum before pick up.

Nancyy

3 de mar. de 2016

Once again thank all of the good people at Bob Beyers Ravenna Volvo for your fine service! You are all an asset to our city and especially to our neighborhood.Nancy

Julie

29 de feb. de 2016

It is always a pleasure to take my now 30-year old Volvo to Bob Byers Ravenna for service.What needs to be done from my point of view is carefully recorded, and what needs to be done or planned for, carefully explained by the service staff.

Frank Stout

29 de feb. de 2016

Great service, hope to purchase a Volvo in December of 2016.Thanks Frank Stout

Regina

28 de feb. de 2016

Parts were replaced in a timely manner.Nice workmanship. Friendly helpful service. My car was taken in right away and ready on time. I was very happy with my visit and I plan to use the service department again in the future.

Liz Rankin and Gerry Willhelm

27 de feb. de 2016

When you buy a Volvo, new or used, you're buying into the best service department in the region.

Mark G Hartman

27 de feb. de 2016

From Finance Manager to Service Manager to service staff to showroom staff everyone at Ravenna Volvo is courteous, helpful, professional and they all go the extra mile to make sure ANY experience at the dealership is ALWAYS first rate plus.I cannot say enough good things about these people. They are the best!

Linda Maxon

15 de feb. de 2016

While driving along the Oregon Coast I had a tree fall on my Volvo C30-T5R. The car was a write off. Fortunately I was completely fine! I wanted to get another Volvo C30 and specifically wanted the "R Design". I found a car listed in Seattle at Bob Byers Volvo. This dealership was EXCELLENT to deal with. Professional, provided great guidance in working with my insurance company, and assisted me in dealing with an out of State purchase. I would recommend Bob Byers to anyone! Good job Cliff and his team. Thanks for the great experience.

Dave D

15 de feb. de 2016

I have been doing business with Ravenna Volvo for some 40 years. I have purchased several new Volvos from Ravenna and have never hesitated to rely on their excellent service department to keep those vehicles in top shape. My experience with both sales and service staff has always been first class.

bolobolo

8 de feb. de 2016

It was the usual service of my 20-year old Volvo 850. It's been a great car for me. I feel that Bob Beyer, where I bought the car, has taken good care of my car. I trust them.

Elizabeth Robinson

6 de feb. de 2016

Everything was fine, except, that they kept calling my cell phone number and not my husband's. Secondly, they forgot to repair my windshield washer liquid resevoir and I had to make another appt. to get it fixed.

volvodan1

2 de feb. de 2016

I was having some difficulty with my fob key / keyless entry on my C70 I purchased last summer with an extended warranty. I called Scott (the person responsible for the service managers) and he had me come down for a "look see.") Scott actually took the car himself and thought he might be able to do a quick fix. Ah, too bad he had to order a part. The part came in and the car was fixed, working like a charm! I was both happy and impressed that Scott took it upon himself to try and help me with my problem. He was knowledgeable and keep me informed with what was happening in the process. He also went the extra mile to let me know that this repair would be covered by my extended warrant. Nice work - Scott and Bob Byers Volvo.

dewey 5099

1 de feb. de 2016

We have been loyal customers since 2003. We have always brought our car to the dealership for service and repair. I wouldn't go anywhere else.

Jerry C, Packard

31 de ene. de 2016

Friendly and knowledgable staff. Very courteous, always call to keep us informed about what they find and their recommendation for repairs. Having them in the neighborhood, a short walk from our house, is also a great asset.

Jeff Sobil

30 de ene. de 2016

Adam & Brian in service are absolutely fabulous, as usual!!! Jim, over in the Auto Wash & Vacuum area is also wonderful to converse with!In short, a wonderful, "Old School Style" dealership with exceptional employee morale, vehicle knowledge, and very personable! Thanks Very MuchJeff Sobil c/o Ann Sobil

BE

30 de ene. de 2016

Appreciate the good customer communication and the wonderful loaner cars provided.

WenJoy

26 de ene. de 2016

My service on Saturday, January 23rd was once again excellent! Originally, I was scheduled for a earlier appointment on Friday, the 22nd, which I could not keep. I called thinking I would not be able to reschedule until the following week... however, Brian answered when I called and very courteously replied with ..."We will do what we can to get you and if tomorrow works for you we can accommodate!" #1 = BIG PLUS, then he even offered to provide with a loaner which made my plans for a very busy Saturday work fantastically! When I arrived on Saturday I was "immediately" welcomed by Scott who took care of my needs for service and ensuring I knew how to turn on the lovely loaner he provided #2 +; then, to add to the exceptional service and attention, I met and had a wonderful conversation with the young gentleman (did not get his name, unfortunately) who was so pleasant and did such a nice job in washing (in the rain) my Volvo and even vacummed the inside which was quite a mess! Many blessing to the three and also I wish to thank the gentleman (Scott - I think) whose mother makes the 'amazing" Snickerdoodle cookies! ;O)

Mart Mannik

26 de ene. de 2016

Service was outstanding on my Volvo, which was originally purchase from Ravenna Volvo. I have been a customer at Ravenna Volvo since 1967.

pamelaxc60

22 de ene. de 2016

My car was cleaned great. My rep had my courtesy car ready. I only wish I had a solution for my leaking windshield beyond just waiting for the part to come in. Perhaps a cover or using the courtesy car a bit longer. Especially in the Seattle rain. Otherwise, happy.

Deb

22 de ene. de 2016

I had an appointment for a specific repair service. The repair was attended to promptly and within the estimated time. Car was washed and vacuumed - a nice bonus!

Mel

21 de ene. de 2016

I have an older car that needs axel. Struts & other things. Brian told me what to do now and what to wait for. Happily left with new axel

Sandy

19 de ene. de 2016

Our experience at this dealer, with the sales person Kat for the purchase of our new car was great. She went over the top to make sure we got what we wanted. Thank you Kat :)

VolvoOwner

16 de ene. de 2016

This organization is completely straight-forward and reliable. They tell you what they are going to do and then they do it. If they discover something unexpected, they let you know immediately and explain you options clearly. I've been doing business with them for over 10 years and they have always been consistently excellent.

grace1984

11 de ene. de 2016

Ravenna Volvo is a top tier dealership from receptionist to their sales and service departments.Service was helpful and performed all scheduled service to exacting detail. The dealership is a pleasure to visit. Sales manager Tom Schroeder did an excellent job, presenting the new XC90.

Ann-Charlotte Gavel Adams

11 de ene. de 2016

I have been taking my Volvos to Ravenna Volvo for 15 years. I am always please with their excellent service.

cberg

1 de ene. de 2016

This was a first-time service on a leased car. Promised an hour experience and was. Very continues and on time. Free was a great price too!

Liz

28 de dic. de 2015

Really appreciated getting the loaner I wanted as I am considering that very same car!

David Johnson

27 de dic. de 2015

As always, the crew was professional and accommodating when I arrived and when I came back in the afternoon to pick up the car there were no surprises in the bill (....and the bill was zero dollars...) and all the eccentricities I asked them to looked into had been assessed and addressed.

Navid

22 de dic. de 2015

I really enjoy the customer service that I receive from the group of guys that are employed there. They go a mile out there way for you, and I do appreciate that. Thanks a lot guys.Cassandra Daniels

Satisfied Customer

21 de dic. de 2015

Shuttle service is an extra bonus that I really appreciate! Making sure that service that's not needed because of ordinary wear and tear is covered by warranty, makes me want to remain a loyal customer.

G. Mickelson

20 de dic. de 2015

I had a top notch experience at Bob Beyers Volvo. All people with whom I came in contact were friendly, helpful, courteous and efficient.

Scott Jamieson

19 de dic. de 2015

Superb service overall. The repairs needed and not needed at this time were well explained. The few problems with my car were identified and appear to have been fixed. They provided this service in a timely fashion and their communication was excellent

Barb

18 de dic. de 2015

Had to return to have coolant level topped off Received s phone call saying front brakes needed to be replaced now for safety and rear brakes could be done tooGot back to shop and there were three other items ($1500 worth) recommendedThe car has 200+K miles. The rep said it might be time to replace the car Why did he recommend the rear brakes too???? I am not made of money

Jim Turrell

16 de dic. de 2015

Very satisfied with work performed. Service would have been better if a loaner was available.It would have been 7 day wait for one.Obviously need more for the type of customers you have.

Patrcia

15 de dic. de 2015

I had my oil changed. They washed my car and vacuumed the inside. It took one hour total while I sat in a lovely showroom and read magazines. Very relaxing. :)

Nelson

14 de dic. de 2015

As I have mentioned to the sales deparment and hopefully to the service department as well, one of the main reasons I continue to purchase Volvos (our family has owned ten) is due to the excellent work that your service department has performed throughout the years. For me this is the decisive factor over acquiring a high performing German car regardless of how alluring those machines can be.

Kostas Kyrimis

13 de dic. de 2015

Very satisfied the people were courteous, the car was clean and it appears the work was done correctly and in a timing fashion.

Karlyn Byham

11 de dic. de 2015

Scheduled a routine oil change, and service advisor noticed it was time for a interval service, and was able to add this and still deliver at the agreed upon time by mid-day.

PAS

10 de dic. de 2015

We enjoyed having Kat as our salesperson. We went to my wife's office in Redmond and the return trip to Seattle was during the afternoon commute but we talked and in the end bought the vehicle. Good sales experience.Unfortunately, I had to bring the car in 4 days later because the driver side window would only go up half way. It is fixed but was not a good introduction to a Volvo product. Other than that my wife likes it he XC60.

hansolo88

8 de dic. de 2015

Service was outstanding and honest with all the bells and whistles. Price comparison to any other shop is awesome. Taking my car back for sure!!!!

Cary Lane Bailey

8 de dic. de 2015

I've been a buyer and service customer at Bob Byers Ravenna Volvo for over thirty years now and have never been dissatisfied with my experience there. Fairly priced and never had a service pushed on me that wasn't necessary. And I always know repairs I did need were the highest quality.

Harlin Cheatwood

6 de dic. de 2015

It was nice to deal with pros, I have bought a ton of cars for our use and for 8 different agencies and this was a very pleasant experience ! We are in Los Banos CA tonight on way to Mission Viejo ! V60 is showing about 25 MPG at 60-70 MPH ! Thanks Guys

Beth Speck

5 de dic. de 2015

Friendly, accommodating customer service and car service.

VolvoXC70Dude

4 de dic. de 2015

These guys treat you like family. Honest. Straight-forward. Hardworking. Service done right the first time. ALWAYS great customer service. I wish my dentist was this good!

Huskies Fan

4 de dic. de 2015

I'm a long term customer, having purchased and serviced my Volvo XC70 SW vehicles from Bob Byers Ravenna Volvo since the 1990's. Regarding customer service, the service center staff were courteous on the telephone in trying to troubleshoot the car's temporary issues and make a service appointment. At the service appointment, staff identified additional maintenance issues and suggested best ways to resolve them. Major factors in my loyalty to the brand are the safety and performance of my Volvo XC70, and I feel that the service center staff support me in assuring that those goals are met. Being made to feel welcome and well-informed at the service center are highly important for my loyalty to Bob Byers Ravenna Volvo.

Richardson Family

4 de dic. de 2015

Always friendly and professional top notch service!

Pete

1 de dic. de 2015

Very happy with OSD purchase experience of 2016 XC90. Would recommend again.

dps206

30 de nov. de 2015

Sales / service rep was outstanding. He provided excellent customer service by keeping us informed and made our service experience very pleasant. I would recommend to other based on the service that was provided.

Whitney Hazzard

30 de nov. de 2015

arrived early for the appointment and was serviced immediately.'the car was ready when promised and cost exactly what was estimated,5 stars

J.P. Amo

30 de nov. de 2015

Good service and good communication! Thanks, J.P.

gfowler

27 de nov. de 2015

Ravenna Volvo solved the problem of the failed emissions test and explained why it occurred. The service technician found other important service issues that needed to be addressed.

Austin Annie

26 de nov. de 2015

My maintenance service was prompt and friendly. I enjoyed the waiting area, which featured a comfortable couch, newspaper and coffee, plus a very clean restroom nearby.

M

22 de nov. de 2015

Good service as usual. .

Tim Feetham

20 de nov. de 2015

Great service. Service done on time. Software upgrade was great!

brandonplc

19 de nov. de 2015

The gentleman did a great job with my sunroof repair. Mr. Brewster went above and beyond to ensure my car was done properly. Thanks, Gentleman!

Jeannene

17 de nov. de 2015

My Engine light went on. I called Service Dept. late that day and they offered an appointment for the next day. Work completed that same day. No charge for spark plug replacement.

Volvodriver

12 de nov. de 2015

I have always found the service writers helpful in discussing and describing my service questions for the technician staff. I wouldn't take my car anywhere else.

zippy

12 de nov. de 2015

Service was prompt and friendly, and completed on time. They adjusted the alignment and updated some software; vehicle was washed and ready to go at time promised; excellent service!

JMMF

5 de nov. de 2015

I had a really good experience with Bob Byers Volvo. Everyone that helped me was very knowledgeable about the cars and they answered my questions without "selling" me. I went to about 7 dealerships in my search for a car and this was the best experience. There aren't a lot of frills (espresso machine, plush waiting area), but the customer service is great. It is a small dealership and you get personal attention. I recommend.

Seattledriver

5 de nov. de 2015

I always appreciate the great service I receive here. I have had my Volvo for almost 10 years and wouldn't take it anywhere else.

John k

2 de nov. de 2015

Always great..coming here for over 30 years for auto service and purchase

Nancy Zeitz

1 de nov. de 2015

As usual, your service was GREAT! I had a mildly emergent situation and I was taken care of that day.

Mike Wrenn

25 de oct. de 2015

Fast and realizable. Courtesy shuttle useful. Quality work no up sell charges or pressure from dealer.

Evelyn Adams

24 de oct. de 2015

I brought my car in on a Saturday, You had no loaners available , but I was able to have one over the weekend, That worked out fine for me. I had to rent a car for two days and my car was ready on that day. I was very satisfied.

EDeJong

21 de oct. de 2015

Got us in on time and performed the service promptly. That is always our experience at Ravenna Volvo. Bonus points scored for washing our car at the end of the process. These guys have a lot to teach other dealerships regarding first-class customer service.

Dan Fleissner

21 de oct. de 2015

Service Dept. was great -- work was completed ahead of schedule and staff were exceedingly helpful.

Edward Otis

7 de oct. de 2015

So refreshing in today's "revenue growing" environment to get the service you need without having to decline the all too common up-sale attempts experienced at many service departments. First dealership my wife is comfortable with...now she handles our service needs. Rest easy with these folks. They want your business for the long haul. We've been well taken care of for the past six years.

Fullcup

7 de oct. de 2015

We arrived for 30,000 mile service, were immediately greeted and back on the road 90 minutes later. No surprises, no up selling, clear concise communication . Thanks!

Mark Hartman

25 de sep. de 2015

40K service. Scheduled visit. Everything absolutely smooth as silk!

Kimberly Valencia

18 de sep. de 2015

I have had my other volvo serviced at your place in Seattle for years. This time I brought my new volvo and the service was excellent, as usual. Thanks!

JRW

8 de sep. de 2015

Excellent service this time and every time prior to this time. I highly recommend the service department.

Stephen Sullivan

8 de sep. de 2015

I am always happy to deal with Ravenna. I brought my Y2K X Country in for its 150,000 mile tune up.

sunshine feldman

8 de sep. de 2015

I recently had our car repaired. Everything was quick and really great customer service.

Wayne

7 de sep. de 2015

Great service and a personal touch once again. I drive out of my way to get your service. Will be consideration when buying next car

customer

7 de sep. de 2015

I made an appointment for oil change and other checks. Volvo personnel is always friendly and cheerful. He gave me an estimated time and everything was done and I was on my way. Always get my service at Volvo. They take great care of my car.

Terry

7 de sep. de 2015

Excellent, timely, and reliable service for many years now! Never had any complaint about the quality or timeliness of the service.

Robert McLaughlin

23 de ago. de 2015

Everyone in the service department especially Scott Thomsen and Adam have always been most helpful. I have a feeling of complete confidence in them and the dealership with which I have been visiting since 1986

ryanrutledge

19 de ago. de 2015

I had such a great sales experience with this dealership that they have definitely earned a loyal customer. From the moment I stepped on the lot I was greeted by Brian and was allowed to browse with no pressure. During my test drives with Tom, he was incredibly knowledgeable and informative of every feature and benefit of the S60 we were driving. He continued to ask the right questions to help me feel comfortable with my upcoming decision. At no point during either of the test drives did I ever feel pressured into making a decision nor was there a hard sell. Tom is amazing about educating someone about the car and letting all the facts of the car and Volvo do the selling. Completing the paperwork happened in a timely fashion and afterwards Brian was really great about taking the time to walk me through every feature and setting of the vehicle and making sure it was set up to my liking. Can't say enough great things about this dealership and they have definitely removed the dread from the car buying process.

95Volvo850AB

16 de ago. de 2015

I recently moved to Seattle from Colorado. I had a mechanic in Colorado that I trusted to take care of my cherished 95 Volvo 850. Upon searching for a new mechanic as I arrived in Seattle, I "struck out" multiple times on garages that were overcharging, didn't know the car, and didn't seem to care. That was until I made it to Ravenna Volvo. Cost was reasonable, the service was super friendly, fast, and respectful of what I wanted done and how much I could afford at a time. They were very timely in getting back with me, and their schedule was accomodating. I will be coming back.

cemeno, barbara 125

14 de ago. de 2015

The service was better after I voiced my concerns. Thank you..I wasn't called when my car was ready.. Therefore I waited unnecessarily an extra hour in the Show room. Also my car hadn't been washed.. . This was all taken care of after I called and voiced my concerns Thank you.

D.H. Polonis

12 de ago. de 2015

As a long time customer, I have always been satisfied with the Byers dealership and do not hesitate to recommend Volvo cars and your dealership to my friends.

Dan Meyerson

12 de ago. de 2015

My car is still under original warranty. I had some problems with the cars fuel intake where it was "burping" occasionally.The car even stalled at a red light. I called and made an appointment and they said to bring it in ASAP. I was impressed with the availability to the service department. They hooked my car up to the computer diagnostic and couldn't find anything wrong. They updated my computer chip and sent me on my way with a clean vacuumed and washed car.Thanks!Dan

Burton E. Bard Jr.

3 de ago. de 2015

Always get excellent service at Bob Byers Volvo and always use this service facility. They give excellent advice and service and I am known to them. My car has always been serviced by this dealer, and always will b.

volvo2448

28 de jul. de 2015

Always wonderful service, fast and thorough. The staff are always happy to explain the work they have done on my car and answer any additional questions.

A Very Satisfied Owner

27 de jul. de 2015

My Volvo is a 2002 S60 T5 with almost 100,000 miles on it. I took the car in for service before we left on vacation (about 3,400 miles) through the southwest. It was unusually hot and my car performed great. No problems at all except for a few rock chips. When I took my car back for an oil change, they couldn't have been more considerate. They completely checked it out so I can continue to drive with confidence. No wonder they advertise "a car for life". Thanks Volvo, I had a great time.

graddog

19 de jul. de 2015

Addressed all my issues and very handy to pick up the car after the service department closes in the new car showroom. The sales guys are super nice!

zippy

16 de jul. de 2015

They are sometimes slow in responding to email inquiries, but do provide helpful information. Delivery of new vehicle was fast and friendly. Delivered vehicle was not totally clean on the outside, but interior was fine. Explanations of vehicle features was good, but it would have been helpful to have taken a short test drive.

floozer

13 de jul. de 2015

I had a couple of minor issues with my car, but they got me in promptly, and had it repaired within an hour. Just enough time with the paper and a cup of coffee!

Grandma Pat

12 de jul. de 2015

Building a relationship with a service provider can be difficult. In the 26 years of Volvo ownership I have never felt like "just another customer". I've been able to effortlessly build first-name relationships with your service desk people. This helps a lot when the news is bad, and we celebrate together when the news is good. Even some of the service bay personnel recognize me and my car and are friendly and interested.As far as the work itself, I've never had a service job go bad, never had to complain. Since I am facing another big job next week, this history makes it a bit easier to accept. And may I add my great appreciation for Scott Thompson, who, when I call in, answers the phone with "Hi, Pat..." Service like this is hard to find, and I want to say "Thank You" to Scott, and to all the others whose names I have not learned. Thank you.Of course, I wish the repairs did not cost as much. As a retired teacher on a fixed income, I do appreciate the coupon booklet that came just in time for this pending service. Every little bit helps. Friends tell me about this or that alternate service shop, but I am not inclined to risk the security I feel about Bob Byers' service.

VNelson

11 de jul. de 2015

Excellent as always. We've had all our servicing done here.

Ellen Hansen

6 de jul. de 2015

The service department followed through on everything, the bill was as estimated, and everyone was courteous and professional. I will continue to have my car serviced here.

Barbara J Nelson

27 de jun. de 2015

I trust Bob Byers Volvo completely. Scott the manager is always ready to help and they always warn me when there is something coming up that will need to be taken care of.

George

27 de jun. de 2015

They figured out why my engine light was on for free. They even washed my car. They gaveme good advice about what to do with what is wrong with my very old Volvo.

author

25 de jun. de 2015

Took care of a continuing problem with a panel under the front corner of the car that should stay fixed this time. Did so with minimal cost.

volvogal

19 de jun. de 2015

From the time I made the service appointment to the time it was done, every step went smoothly and efficiently. The guys were friendly and answered questions knowledgeably.

Mature Volvo

18 de jun. de 2015

Lovely people who keep my 1992 740 wagon in great shape! Highly recommend Bob Byers Volvo for all things Volvo. The complimentary car wash and shuttle service are nice amenities, too.

Jan Z

13 de jun. de 2015

We have leased recently Volvo V60 CC. The service provided to us was absolutely outstanding. We worked with JC DeLancy and Austin Davenport both of whom we would highly recommend to anyone looking to buy or lease a Volvo. They guided us with patience through the whole process - JC on the financial side, Austin making us familiar with the new car. The whole process seemed more like a conversation with friends about leasing a car rather than a sales process.

d.h.g

11 de jun. de 2015

Great. thanks and on time. nice waiting area. good coffee. liked the car wash

Robert 871

6 de jun. de 2015

Steve communicated very well and service was on time and well done. Invoice was very detailed and inspection report complete. I am planning future visits.

Eliza Andersom

6 de jun. de 2015

A smooth process, from making the appointment to picking up car when finished.Service has always been excellent.

Gordon Chanen

2 de jun. de 2015

Appointment to review issue was organized perfectly and made possible by a loaner car being made available. The car was very nice.

Linda Pachl

1 de jun. de 2015

I always take my car to Bob Byers Ravenna for service, they are great!!

Milt Herman

1 de jun. de 2015

Navid was on top of every aspect and sensitive to the expenses. The lady at your sales desk who has been with Ravena for 19 years was her usual cordial and professional self.

Kathy

31 de may. de 2015

I had another great experience with Ravenna Volvo.

Mart Mannik

25 de may. de 2015

Service was outstanding and completed on promised time while I was waiting.

ChrisC

24 de may. de 2015

This dealership's service department is outstanding. My repairs were done professionally and correctly. The staff both at the service department and the waiting area were very friendly, courteous and warm. They made you feel comfortable and right at home.

Ravenna Customer

24 de may. de 2015

Always thorough and meticulous with my 15 year old Volvo's needs. Always courteous towards me. Always prompt. No problems.

Allison Sander

24 de may. de 2015

As always, great service. Simple and uncomplicated, work done well.

Kristin Zwiers

23 de may. de 2015

Service was great! From start to finish. And they helped me locate a coupon for the service, which I really appreciated!

Ann

22 de may. de 2015

Service advisers are always helpful. Car is always ready as promised. No problems with repairs.

Joe

20 de may. de 2015

In the ten years bringing my cars here I have experienced amazing dedication to customer service . Even when extremely busy all my questions and needs have been met and often exceeded. These people are Knowledgable, professional and caring.

elmarko714

19 de may. de 2015

Once again the Ravenna Volvo Service Team has come through with flying colors! Everyone on the staff is unfailingly polite, helpful and thorough. My car has always been ready when I was told it would be and the service is always complete. I would not go anywhere else.

Joel Freet

19 de may. de 2015

The service was completed on schedule and the requested service was completed. The tech noticed another problem and it was written up, but nothing was done on it and I wasn't contacted to authorize a repair. That is a waste of my time as I don't want to come back again for a repair that could have been done.

Nurud

6 de may. de 2015

Great customer service by Nevid - Thank you!!Nurud

Longtime Volvo Owner

4 de may. de 2015

Steve Brewster is an outstanding Customer Service Representative and is a very valuable asset to Bob Byers Ravenna Volvo. I will personally request Steve in the future.

volvodude1234

3 de may. de 2015

Service was prompt, courteous and excellent. I have always found this dealership to be such. I asked to have my car ready in the one hour and a half since I had another commitment and they were more than right on time.

Vivi

3 de may. de 2015

Please note that their branch service location in downtown Seattle has been closed for about 2 years and they only have one dealership left in the Seattle area.

laurasmithatwindermere.com

2 de may. de 2015

The service center is always helpful, clear in procees, open to any question big or small and makes for an easy "service day" - every time.

Volvo fan

28 de abr. de 2015

When I pulled up at the entrance to the service office with a low beam headlight out, the fellow who I talked to installed new bulbs right there on the driveway. He was courteous., cheerful, and efficient. Great service.

Charles Simenstad

24 de abr. de 2015

Absolutely met my (high) expectations in terms of arranging appointment, checking car in, providing courtesy transportation, completing service on time (before time, actually) and picking the vehicle up.

Zoomo

24 de abr. de 2015

Ravenna Volvo is a friendly neighborhood car dealer that has delivered quality service for decades.

New Car Prucahse

23 de abr. de 2015

Great buying experience. No pressure just facts, information and every thing needed to make it a lot of fun.. I give everyone the highest recommendation.

S80Volvo

23 de abr. de 2015

Great service. On time and completed the work on schedule. Let me know a couple of times where they were with the service and any other issues discovered. Did an exceptional job describing what work was completed for the 90,000 mile service. I appreciate their honesty and their straight forward approach.

denise spalding

14 de abr. de 2015

As usual, incredible service from incredible people.

Ed

14 de abr. de 2015

Always well taken care of. Very easy to work with staff.

Marina Tarlinskaya, Professor UW

14 de abr. de 2015

I have known Bob Byers Volvo for DECADES; and this is the only place where I buy my cars and have them services. I always get outstanding courteous service and needed advice. Bravo, Ravenna Volvo!Marina Tarlinskaya,Professor UW

Trent Mummery

4 de abr. de 2015

Always great staff and great service. Loaner car was very dirty. My car did not get washed or vacuumed...normally it does...maybe you changed your policy.

Wayne

3 de abr. de 2015

11 years of outstanding maintenance and service. Steve is an outstanding employee and gives a friendly, knowledgeable and accurate service every time. The service will be a significant factor in purchasing our next car.

Third time Volvo buyer

3 de abr. de 2015

Ravenna always gives a great experience with service. The people where you check in and check out are knowledgeable, helpful, and welcoming.

Moss Patashnik

24 de mar. de 2015

We went in to have our car key and automatic door opener replaced. As usual, the service staff was friendly, efficient and professional. They are as good as anyone in the business!!

Liz P.

20 de mar. de 2015

Your service is remarkable. I had a notice on the car that the brakes needed attention, ASAP. You were able to take the car the following day. I can't ask for better help. I've always been so pleased with the support and service you give to me.THANK YOU,Liz Phillips

Robert King

16 de mar. de 2015

The customer service was very diligent in letting me know what repairs were needed and very professional.

Chuck Johnson

15 de mar. de 2015

Have a 2005 XC70. Has been serviced hare since new. 175000 miles later still going strong. Thanks.

Ed

14 de mar. de 2015

The service department was able to get me in on short notice. They solved the problem and I was able to get my car earlier than I had expected.

Judy schultz

10 de mar. de 2015

My only complaint, and it is a small one, is that the repair persons re-set two of my settings: that headlights come on automatically when I start the car, and that the side rear-view mirrors did not collapse automatically when I locked the car. I remedied the situations easily, after I figured out how to do so. It was great to have a loaner car while mine was being reserviced.

Britta Bowman

9 de mar. de 2015

always good service - but these reviews could be easier

Jo Austin

4 de mar. de 2015

Friendly staff. I love Ravenna Volvo. It's a pleasure to do business with you. The "Nordstrom" of auto care. Prompt and efficient. Friendly staff.

Diane Taylor

4 de mar. de 2015

Amazing service at Ravenna Volvo. Thank you again!

chrisdr

23 de feb. de 2015

These guys have always been fair and straightforward. I have used them since I purchased the vehicle. I have always like their professionalism and customer service.

Peter Fowler

20 de feb. de 2015

Great service, timely, and great communication on what was needed to be repaired. Thank you very much.

Harry Ellis

20 de feb. de 2015

AS ALWAYS - everything perfect !!!! Adam said it would take 2 days and he was completely correct - car was also cleaned wonderful! Loaner car was wonderful - plan to buy a new Volvo convertible when they are available.

Raphael

16 de feb. de 2015

They guys are great. Too bad you lost the downtown facility. Great Starbucks there now, but i really like the group you had over there . . . where i bought my car.

Brad

9 de feb. de 2015

I could not have been more pleased! Scott and his team in the service department always go above and beyond in regard to customer service!

Ishtar

5 de feb. de 2015

Bob Byers Ravenna Volvo Service Department consistently shines. The professionals there are always courteous and friendly - and even more important, I know that my automotive care needs will be met to my satisfaction. Frankly speaking, there are plenty of great cars out on the market today. And when it's time to replace whatever Volvo we happen to be driving at that time, my husband and I will look at other makes and models. However, we always end up going back to Bob Byers Ravenna Volvo. A huge reason is because Volvos are safe, well-built cars that have served our family well. But at the end of the day, it's Bob Byers Ravenna Volvo's outstanding customer service and good people that keep us coming back.

Fowler

2 de feb. de 2015

The service at Bob Byers Ravenna Volvo is always excellent.

Kevin Read

30 de ene. de 2015

Excellent, replaced rear brakes under 5 yr maintenance agreement w/o question

Ann Rappaport

22 de ene. de 2015

Everyone was friendly, efficient and thorough. It was a pleasure waiting for the service.

Thomas Reck

14 de ene. de 2015

Staff was courteous and efficient. Service was completed in accordance with time predicted. Explanations were forthcoming. Print-out was detailed and helpful.

"AWDnecessary"

11 de ene. de 2015

I love my 1999 Volvo V70 AWD station wagon and have tried to take good care of it over the years. I live in a rural area in Washington State on the other side of Puget Sound from Seattle and so even though I bought my car at Ravenna Volvo, most of the service visits have be at a local auto shop. When it became apparent that something seriously wrong had happened to the engine, I realized that I needed to get my car back to Ravenna Volvo where they have the expertise and equipment best suited to diagnosing and fixing the problem. Unfortunately, the only solution turned out to be replacing the engine, since rebuilding it was not an option. From past experience, I trusted the staff to be honest and forthright, and so asked them frankly if replacing the engine would be the wisest move, financially and in terms of safety, and they helped me crunch the numbers. Given the requirements of my job and geographic location, an all-wheel-drive wagon really is necessary, and they went to the trouble of seeking out a replacement used vehicle but could find none in our region that did not cost considerably more than replacing my current car's engine. They then searched out a replacement engine and located one in California - all of this without any guarantee from me that I would end up using their services. In the end I agreed to have Ravenna Volvo replace the engine, however the process was not as smooth as we all hoped; twice after picking up the car from the shop, the "check engine" light began flashing within 5 minutes and we had to return the car to the service department, but each time the staff was gracious, provided us with shuttle service back to the ferry dock in Seattle, and kept us informed of what was found with each new re-evaluation. After a total of 3 weeks, the car finally was put back in perfect working order (they even vacuumed and washed the car!) and to my surprise, I was not charged anything additional for the 2 unexpected returns, since they considered my initial payment to have covered the cost of the engine replacement. As in other aspects of life, uncertainty is very anxiety provoking, but the staff at Ravenna Volvo seems to understand how to ease customers' minds when things do not work out as smoothly as expected. By graciously offering shuttle service, frequent phone updates, and their willingness to re-examine a situation until the problem is fixed, the staff showed their understanding of human nature as well as auto mechanics. In short, the excellent customer service made the experience much less worrisome, and showed me that there is a reason that Ravenna Volvo has such an outstanding reputation - they have earned it!

Fritz

6 de ene. de 2015

This is the second XC70 we've purchased from Bob Byers (2003, 2014). Both experiences were very positive. We did shop other dealerships for the second (recent) purchase and Bob Byers was competitive.We like the low pressure collaborative attitude of the Bob Byers staff. We did a lot of on line model shopping for the XC70 and had the exact unit picked out before we contacted dealerships for pricing. There was little need or room for haggling since our vehicle was a factory special order rather than finding something close "on the lot".We had about a 3 month wait from the time of order to vehicle delivery which seems typical for factory orders.Bob Byers staff have been helpful giving us training on the new unit. The electronics are almost overwhelming with a fully loaded vehicle.Our service experience at Bob Byers (previous XC70 and current C30) has always been positive.We definitely recommend prospective buyers consider Bob Byers.

Margaret A Turcott

1 de ene. de 2015

Big plus from us for calling us twice about status of repairs and service.Car was ready when they said it would be ready.

shiranai

29 de dic. de 2014

I was pleased with everything except for the fact that I was told that tire rotation was part of the service, but when I later reviewed the paperwork, it stated that the tires had not been rotated. I guess this was just an oversight, but I wish they had been rotated.

Karl Hufnagel

29 de dic. de 2014

Service representative suspected our "problem" was only a programming issue that could be quickly resolved. Rather than leave the vehicle he quickly located the issue which was only a programming process that we did not recognize. Service Rep showed us how to change our settings to eliminate the function that was at issue. No charge and we were on our way.

Robert McLaughlin

28 de dic. de 2014

Kevin Fetters was our contact on this visit and gave us excellent service. We have been going to this dealer since 1986 and always receive excellent service

C Drucker-Berg

27 de dic. de 2014

Computerized set up not completed and some settings that were done will need to be adjusted. Will need to read manuals to fully understand what was set up and how.Financials were clear and easily understood. Trade in process not 100% what I was expecting; but somewhat satisfied with outcomes.

abrikoff

26 de dic. de 2014

I brought my XC70 in for routine service and Oil Change. The work was done promptly while I was waiting and I was on my way in no time. I'm very happy with my service experience.

Ann Milam

24 de dic. de 2014

Prompt and efficient, as I've always experienced at Bob Byers.

lotta

20 de dic. de 2014

I brought my XC60 in for 22,000 miles service. It was easy to get an appointment, got one within a week of calling. They did the work while I was waiting. The car was serviced promptly and returned to me washed and vacuumed. It did not cost anything as the car was under warranty.I would not consider to go to any other dealership or service shop. Volvo Ravenna is the best.Lotta Gavel Adams

Rseattle

20 de dic. de 2014

I have been buying and having my Volvos serviced from Bob Beyers Volvo for 15 years. Consistently good service. Honest, competent, quality people.

chris sorci

18 de dic. de 2014

My experience at Ravenna Volvo is always enjoyable as the staff is friendly and knowledgeable. I always recommend their sales and service to anyone interested in purchasing or repairing a Volvo.

kmgriffith23

16 de dic. de 2014

The people are always friendly. Work accomplished in a timely manner. Convenient and quiet waiting area. Scott explained the work done and how many miles I had left before I would need to replace front & back brakes and tires.

AlisonOC

16 de dic. de 2014

I was abler to obtain a next day appointment. The car was finished right on time. Everyone was very friendly and explained the work done.

satisfied customer

13 de dic. de 2014

Ravenna Volvo is by far the best dealership I have ever experienced, from buying to continuing service, they are wonderful.

Kent D. Ellis

10 de dic. de 2014

Very good service and when we elect to buy our next Volvo Bob Byers will be our 1st stop.K. Ellis

Rob Hall

10 de dic. de 2014

Service was great. Everything was clearly explained and everything was done very professionally and quickly.

George Bean

4 de dic. de 2014

The people are always friendly. Work accomplished in a reasonable time. Convenient waiting area. I have been using Bob Byers Volvo for over fifteen years.

leavittg

1 de dic. de 2014

We are from Portland visiting relatives in Seattle for Thanksgiving. The radiator in our 1996 Volvo cracked on I-5 on the way up. The folks at Ravenna fixed our car on Black Friday in two hours! Everyone else was closed and I was stranded with my two kids. They really saved the day.

David Baylor

29 de nov. de 2014

Ravenna always provides quality service. They are invariably prompt on the intake and in the actual repairs and service promised.

Stephen Nielsen

24 de nov. de 2014

Highly recommended, Bob Byers lived up to reputation through attention to our needs coupled with a professional approach to purchasing a vehicle. The buying experience was thorough, friendly, and low key. From helping us understand various models and features as we narrowed down our choices, to very complete follow up to ensure we understood all the aspects of our new car, the Bob Beyer's team made the whole experience memorable in a way that when we need another car someday, we will be back. Bob Byers Volvo adds to our community in many ways. We are pleased to be a small part of allowing that to happen.

Dez D.

24 de nov. de 2014

Wonderful People, wonderful service, and I wouldn't have my car serviced by anybody else.

Nancy Zeitz

23 de nov. de 2014

Unfortunately the wrong tires were sent to you, but this was handled in an appropriate manner.Nancy Zeitz

Elizabeth S

19 de nov. de 2014

18 years of outstanding service for our 1996 Volvo 850.

Barb

17 de nov. de 2014

After an incredible experience working with you to replace the transmission that had to be sent back to Europe, I decided I'd return for a general maintenance check. Once again I was dazzled by the level of professionalism and courtesy. Not only were you there at 7:30AM, but my loaner car was ready to go. Imagine my surprise when I received at call just before 10:30AM telling me the car was ready! The timing could not have been more perfect and I was able to swing back by to pick up "Money Penny" on my way back to the office.The only recommendation I have is that the courtesy cleaning team do a little better cleaning the car and wiping off the water so the car doesn't have to be washed again. Of course, this is a courtesy so one shouldn't complain. :)Thank you for such wonderful service!!!

Mossnpeg

14 de nov. de 2014

Top flight service from consummate professionals. Went in for oil change and they found radiator leak that could have been serious. As always, their diagnostic skills were superb.

Marisa Clayton

11 de nov. de 2014

The customer service is very good. The shuttle service is appreciated. The drivers were very nice. There were a few issues noted with my car and it would have been good to get some more details about them, I.e. Why they occurred (uneven wear on tires) or implications (leaking power steering and turbo). Other than that, I've always had a good experience with the service.

Wells W. Travis

7 de nov. de 2014

everyone was very friendly and were able to get me a new S60 rental for the day! Thank you.

Mark Brumbaugh

6 de nov. de 2014

As always the service was superb. On time, as quoted and a beautiful new Volvo loaner car.

Trina Johnson Marsh

3 de nov. de 2014

Bob Byers Ravenna Volvo consistently provides high quality service. I will continue having my car serviced here as long as I own it.

Sharron Whitesel

31 de oct. de 2014

Excellent service! Appreciated the staff vacuuming out my car!

William Horn

28 de oct. de 2014

As always service at Bob Byers is Excellent. We only had an oil change but we always get first class service even a car wash.

Dave Enfield

25 de oct. de 2014

Repair and servicing easily met expectations, including noting issues about which we were not aware. Further all was completed under warranty without question. Very satisfied.

Nan

24 de oct. de 2014

As always, outstanding service, the car was ready on time, and all of my questions were answered.

Jeffrey Hemming

23 de oct. de 2014

Agent was friendly, service was concluded in timely fashionand quality of work was excellent.

LP

22 de oct. de 2014

Been going to them for all my Volvo vehicles. Best in the Seattle area.

Ron

11 de oct. de 2014

The service was good. The person that waited on me at the service department was knowledgeable and let me know when future service is needed. The only negative is that Volvo does not track service via vin number with other dealers. This makes it impossible for them to know where the vehicle is in the service cycle and what work was and needs to be done.

Robert McLaughlin

27 de sep. de 2014

I've owned a Volvo since 1986 and have taken it here for service ever since. Would not go anywhere else

Marc Pease

25 de sep. de 2014

Outstanding , took the shuttle to University of Washington , received timely communications on the repair and checking back also took care of additional repairs necessary.

craigsemon

18 de sep. de 2014

We have taken our Volvo wagons to Ravenna Volvo for many years now. While we are not thrilled with the amount of service (and cost) associated with owning a Volvo, the service we receive has always been great.

tom olsen

7 de sep. de 2014

always receive the utmost in service and dependability from Bob Byers Volvo. this time was no exception.

E Speck

7 de sep. de 2014

I appreciated the communication from the dealership in letting me know their conclusions and recommendations after assessing what might be making the noise. We agreed on a plan and I am very pleased with the results.

Author

4 de sep. de 2014

The Service area is a bit weird - not where to stand while waiting - they have counters and desks but not clear where to queue if waiting to speak with someone.Car exterior was splashed with something when picking up. Did not look as if it had been cleaned, although not sure if that was part of plan.One wheel seemed to have been scraped that hadn't been before. Tire had slice in it, which suggests it was scraped against something very high. Since I don't park at curbs, I think the damage was caused by the service area

abrikoff

28 de ago. de 2014

I've been coming to Bob Byers Ravenna Service Center for my Volvo service ever since I bought my XC70 some ten years ago. I've always had great service, The staff is very friendly and professional as well as making sure that my Volvo is properly serviced. I like to take advantage of the promotional service specials that they have occasionally so they always try to get me the very best price they can.

Peter Di Matteo

28 de ago. de 2014

Very quick, friendly and efficient until the end when car was finished and slow to notify me of completion.

Debra

28 de ago. de 2014

I bought my car at Barrier Volvo and was not satisfied with the service there. They had mislead me several times and the service was lacking. I decided to try Bob Byers Volvo after reading good reviews of their service.I scheduled an appointment with Brian. He was very helpful and knowledgeable.When I took my car in he was wonderful. They provided a loaner car (a great S60). When the repair was finished they called to let me know I could pick it up.I am very pleased with the service I received and will be using them for all future service. Even though they are not convenient to where I live I will gladly make the trip to do my business with a company that is honest.Thank You!

fred

27 de ago. de 2014

five star service all the way

Ron McConnell

26 de ago. de 2014

The service was great as always.

J Coryell

20 de ago. de 2014

I bought my 1986 240 at Bob Byers in October of 1986. It is a delight that two original mechanics still work on my car, and a younger one newly working in the service office recently recognized me by the car. Shuttle service, gracious waiting area, professional clear contracts about understanding and completing work by loyal competent friendly people create confidence in keeping the car in best possible condition as long as possible. The Body Shop performs distinguished repair, too. Reliable and affordable.

Daren Nitz

19 de ago. de 2014

Outstanding as always

katherine.crowley.35

18 de ago. de 2014

Both of our Volvos are older (10+ years). Scott the service manager makes it happen! He's on top of the service discounts available to customers and is great at getting us a service loaner. The service dept. area is clean and organized. Our only ask is that they would offer customers the option to have your car vacuumed and windows cleaned inside.

Fowler

16 de ago. de 2014

This dealership always gives excellent service.

Mary

14 de ago. de 2014

Service repair people were very helpful and timely. I had inherited the car after my sister's death and the people were very sympathetic and helped explain to me the remaining warranty coverage and were very thorough in their inspection of the car for everything I needed to know as a new owner.

Teresa

5 de ago. de 2014

Good job on the repairs, nice loaner car, recommended future service without being pushy.

Jennifer Nelson

31 de jul. de 2014

Brian and Steve were impeccable in their customer service.

Wrights

25 de jul. de 2014

Service was on time, clean, and running great.

JB

24 de jul. de 2014

Needed to have my car serviced before a road trip. They got me in and out and took care of my scheduled maintenance so I could hit the road with confidence. Thanks!

Eric P Benson

22 de jul. de 2014

Analysis of problem accurate and fast ,opinion expressed about future care was appreciated .and appeared to be oriented to conserving customers cash! Eric Benson

SuzBing

20 de jul. de 2014

It really does not matter whether you are having the oil changed and having a new transmission installed; Ravenna Volvo Service Department is going to give you an Excellent+ experience every time.When I drive into the service area, I feel like I am a guest, not a customer. Someone from the Service Department office is at my car door by the time I have turned the ignition off.The service representatives are honest, professional, friendly and most of all, honest.I cannot say enough great things about the dealership, the service department and the Ravenna Volvo staff.Suzanne Bingham

kmgriffith23

16 de jul. de 2014

My recent visit to have my Volvo serviced was very pleasant and timely. The proposed service was explained in detail that I understood. I also appreciated the clean and quiet waiting area while my vehicle was being serviced.

Marc Nelson

16 de jul. de 2014

I had my Air Conditioner repaired and they found the issue right away and didn't charge me for services I didn't need. They also did an overall inspection and brought to my attention items that needed to be fixed either now or in the near future. I felt like they provided a realistic time frame for when those future repairs should be done and didn't force me to do them now, but wanted me to be aware of them for budgeting purposes if needed. Overall I felt like the service and communication were good

Richard

16 de jul. de 2014

Easy to get an appointment; great customer service; friendly staff; helpful and timely shuttle ... what more could one ask!

De Anna

4 de jul. de 2014

Great customer service, quality work and professional demeanor. I will take my car back there for all my service needs.

Moss Patashnik

3 de jul. de 2014

Great, efficient service as usual at Bob Byers Volvo. Service manager Scott is the best in the business and they spotted some worn rotors that needed replacing during my oil change. Top flight service team here.

Lora-Ellen McKinney

3 de jul. de 2014

Staff is kind and friendly and always make me feel welcome. And they do a bang up job on my car!

Mark Hartman

1 de jul. de 2014

I had my 2013 Volvo S60 RDesign in for scheduled 20,000 mile maintenance. From the phone call to set up the appointment through picking up the car after completion of the work, everything was absolutely outstanding. Whether dealing with the Service Department on the phone or in person they are always respectful, helpful and professional. The work is always completed on time, explanations of any issue outside the routine is always detailed and I heve never been treated like a number but always as a person and valued customer.I can't imagine taking my Volvo anywhere else. These people are the best from the top down and in all directions! It may sound odd to say I look forward to having my car serviced, but I do. It is always a pleasant, positive experience.

gipper5747

29 de jun. de 2014

Exceptional service!!! I was scheduling the car for a 3,500 mile oil change service when Steve recommended that I use my 10,000 complimentary service. Steve explained that this was an option for me given that one year had elapsed. A perfect option that I was not aware of, due to my wife only driving the vehicle 3,500 miles per year.Thanks So Much!!! Jeff & Ann Sobil

Jeff Santerre

29 de jun. de 2014

I first went to Lake City used cars to look at a 2011 XC-60. Phil Lyons was quite helpful and coordinated our test drive. When I decided to buy new, Phil referred me to JC DeLancy who made the process easy. Dick helped us with the new car orientation, but we need to come back to do a few more things that seemed to be missed in that process. Austin was an awesome pinch hitter supporting the new car orientation process with superior tech assistance.Overall, a great experience and we love the vehicle!

Ann-Charlotte Gavel Adams

28 de jun. de 2014

Outstanding service - as usual!

feeaston

26 de jun. de 2014

Bob Byer's is friendly and helpful. They always have my back and I don't have to worry about their integrity. For purchase and for service, I wouldn't trade them for anything.

Tony

26 de jun. de 2014

The staff at Ravenna Volvo have always been friendly and efficient. We have been customers since our purchase of an S-70 for factory delivery in Sweden in 1997.

Randy Pepple

26 de jun. de 2014

Excellent customer service, as usual, at Ravenna Volvo. Car was done in less time that projected, and waiting area allowed me to get online and get work done.

L Plummer

26 de jun. de 2014

Did everything expected, great as usual.

edmund b taftis

14 de may. de 2014

A top quality service provider!

anonymous

14 de may. de 2014

The service representative who helped me was a bit gruff and seemed to think I should already know where the lounge was located (this was my first visit) and what the system was for retrieving my vehicle at the end of service.But all the other people who helped me were extremely kind and polite and helpful and the service performed, and the car wash, were excellent. Next time I come I will remember to bring some cash to tip the car washer, as he was friendly and did a terrific job.

Craig Semon

12 de may. de 2014

These guys always do a great job!

Martin

6 de may. de 2014

Always a pleasure which is why I ignore Barrier down the street to come across the lake to you guys

davidwsimpson

2 de may. de 2014

After some difficult snags buying this used car from you guys and some haggling over what repairs should/should not be paid for by me, my last 2 experiences - one with Doug (owner) many months ago now and the other day with Steve in Service Dept, I feel good about you guys and appreciate your customer service.Thanks,David

DanIel

24 de abr. de 2014

I called for regular service and was scheduled for the next day. I was provided with a new Volvo as a loaner and my vehicle was ready an hour and a half earlier than estimated. Friendly, courteous, and professional service - plus a quality product - have kept me driving Volvos since 2000.

Theresa Deisher

23 de abr. de 2014

The service center is excellent and showed me all the used parts so I would understand why I needed the repair. The Volvo XC90 I have has required ALOT of repairs in the last 6 months and that is my main frustration.

Kim

22 de abr. de 2014

Took care of my car fast and pleasant to deal with.

Llewellyn

22 de abr. de 2014

There's a reason I have taken my car to only one place since I bought it - and I did buy it at another dealership - ...the excellent service. Consistent quality and personal attention make the difference to any customer.

Ms

17 de abr. de 2014

Always great service!

CDMckinne

10 de abr. de 2014

Wonderful service staff!

Abigail Mickelson

5 de abr. de 2014

Service was performed as promised. All service personel were efficient and kind.

Doug

4 de abr. de 2014

Service was efficient, loaner car much appreciated

Tom Hall

4 de abr. de 2014

Very courteous and professional.

Adam

2 de abr. de 2014

Great communication with my service advisor, he definitely took the time to explain everything to me at my service and answered all my questions, related and unrelated. A+

Lance

31 de mar. de 2014

Wow, where has this service department been my whole driving life? Never have I had such attentive service. The sales guys need to buy the service team here lunch each week! Yes, I would buy a car from them based on the service I received.

Charles Pope

30 de mar. de 2014

A visit for a routine oil change was rapid. To my delight, the car was cleaned, not only outside but completely inside. A missing book was retrieved from under the seat. Dashboard dust cleaned. They even adjusted the clock to Daylight Savings time. What service!

Betsy

29 de mar. de 2014

Love these guys, great service too. I have been buying from them and getting service for 15 years.

CariHorning

27 de mar. de 2014

The guys at Ravenna Volvo Service Dept are always great; efficient, hustle, and friendly describe their service. We have purchased two vehicles from Ravenna, in large part due to a service department on which we know we can trust.

Al Elsayed

13 de mar. de 2014

Service representatives were accommodative and very methodical in their approach to the services my car needed. Explained everything upfront with 100% honesty. The only surprise you may experience is that they will exceed your expectations.

Laine08

12 de mar. de 2014

Bob Byers is always a source for reliable information and service. They are well qualified to provide the best service possible and are always helpful. We count on them to keep our 2 Volvo XC wagons in top shape so they last many years.

charles

10 de mar. de 2014

Thank you Steve for your professional assistance. I greatly appreciate you taking the time to understand my situation with basically getting taken to the cleaners so to speak with another auto shop on a repair job.

Sarge

9 de mar. de 2014

Always professional and kind. They listen and provide a comfortable place to wait for regular service.

spepple

3 de mar. de 2014

Great dealership that really cares about their customers...we've been buying cars here for nearly 25 years and wouldn't think of going anywhere else for our Volvo's!

Seattle driver

3 de mar. de 2014

This is my first service since Volvo moved out of downtown and I was dreading the drive to Ravenna. Scott was friendly and helpful as always, and told me about the shuttle service to and from downtown. While it was in the shop, they checked out a noise which was just a loose bumper piece which they snapped back in place at no charge. The car came back with a car wash, which was a very nice touch. I used the shuttle service and found the driver pleasant, and a careful driver.

Wayne

26 de feb. de 2014

Great service every time. Steve is a most outstanding service rep. He always goes the extra mile with a great friendly attitude. Makes our long trip to get your service worthwhile.

CareyFujii

26 de feb. de 2014

We purchased our Volvo here new 17+ years ago and their is the only Service Department to work on our car (other than myself). During that time, the car has been rock-solid reliable, never left us stranded and we still very much enjoy the car. We have never owned a car 20 years but that could likely change with our current ride.

Sharon57

24 de feb. de 2014

Everything went well, got in on time and they contacted me when it was done, explained everything, only complaint was the passenger seat was dirty when I picked the car up, and I had just cleaned it the night before at home.

a very satisfied customer

23 de feb. de 2014

Prompt Service, very accommodating, even though the visit was to just fix a tire, they washed my car.

Elizabeth Louis

20 de feb. de 2014

Customer service is excellent. I missed my appointment for an oil change but they accommodated me. The wait was not too long and overall they are a great dealership. Thank you!

Gen

15 de feb. de 2014

I've been going to Bob Byers for service on my Volvos for over 25 years. They have always provided excellent explanations for any needed repairs, do not schedule repairs until they are needed, and attempt to make the services as affordable as possible. And I always appreciate the complementary car wash. Couldn't be happier!

stephaniemulvey

15 de feb. de 2014

My car was ready in advance of the timeline and service person called my cell phone promptly to notify me. I have owned my car since 2004 and they have always serviced it to my satisfaction.

Doctor D

5 de feb. de 2014

I am a customer of Ravenna Volvo for 10 years. All my Volvos are serviced here. Very nice people, very friendly. Great reliable service. I look forward to continue tone thir customer.

tyee40

19 de ene. de 2014

There had been some confusion with the internet scheduling of my service, but Bryan was quick to resolve the problem and had my car serviced and back to me with minimal waiting. He was thorough in discussing the upcoming periodic service and what I should keep an eye on regarding my brakes and tires. He is an outstanding service rep for your dealership!

Long-term Customer

10 de ene. de 2014

I've been a Bob Byers customer for just about 30 years. I can not think of a complaint. I truly appreciate their careful explanations, alternatives, and cost estimates prior to all jobs. Currently they care for the 14-year old S70.

Tina

10 de ene. de 2014

Great service, very pleasant to work with , helpful and considerate.

Michael M., museum director

7 de ene. de 2014

They have a great service department. I'm a new customer, extremely particular and Boy Byers Ravenna Volvo has more than met my expectations on each occasion. Brian is an excellent service representative who's very knowledgeable, clearly explains the repairs, puts the customer at ease, is a very accommodating professional who totally embraces and understands the notion that customer satisfaction is number one. Kudos to Bob Byers Volvo !

Flamingjune

3 de ene. de 2014

We purchased my used Volvo from them and will definitely return for new purchase. Also, I drove the new S60 which was awesome. Always treated well. I trust them.

Burton Bard

28 de dic. de 2013

I am pleased, as always, with the service at Bob Byers Volvo, and the helpfulness of staff and courteous treatment. When it is time to buy a new Volvo, I will certainly purchase it from this agency.

erichurt78

28 de dic. de 2013

This is the third car we have purchased from Bob Byers and each time is a great customer experience. The staff including Tom and Matt are friendly and knowledgable about all the models of cars on the lot. I especially love the fact that there is never any pressure to buy, they just want to ensure that their customers are educated on one of the bigger purchases they will make. I will continue to buy my cars from them as long as they are around! Thanks again for a great experience!

elmarko714

5 de dic. de 2013

I had a catastrophic tire failure (road hazard tear through the sidewall) on my 2013 S 60 R Design. Since the S 60 has no spare, my options were few. After talking with Kevin I called Volvo Roadside and they arranged for my car to be towed to Ravenna Volvo. As luck (?) would have it, Kevin had a couple of the exact tires that are OEM on my car (used, with nearly identical mileage) and called me to give me the option to have one put on my car. Naturally, I was glad to have to replace only one tire rather than 2 or all 4.From my first call (around 200 pm on Tuesday, December 4) through me picking up my car (about 1215 pm on Wednesday, December 5) Kevin was always pleasant, always helpful and thoroughly professional as well as understanding of my needs. On a scale of 10, I would give Kevin a 12 for his attitude, understanding, professionalism and promptness - both in getting my car back to me as soon as possible and for keeping me informed every step of the way.This time I dealt with Kevin but on other instances since 2008 I have dealt with others in the Service Department as well and I must say that each and every one of them has exhibited the same level of customer service as Kevin. I cannot say enough good things about the Service Department at Ravenna Volvo. All my experiences with you have been excellent or better.Thanks again to all who work in the Service Department!

volvo fan

30 de nov. de 2013

really appreciate ravenna volvo squeezing me into the daily service schedule when it turned out I had the wrong day on my calendar.

Terry

22 de nov. de 2013

They made us feel welcome, the entire experience was more personal than any previous experience with a car dealership. They take pride in what they do and we will absolutely do business there in the future.

Lynn

14 de nov. de 2013

What stands out for me most about dealing with Bob Byers is that I first visited their showroom to see what lease offers they had. While their offer was pretty good, I thought I could do better elsewhere. I didn't make a purchase at the time, but when I returned a week later, they still honored their original offer to me, which, by that time, looked pretty good.

Charles at the UW

14 de nov. de 2013

As well as the repair, I really appreciated the clean condition in which you returned my car. The dark brake dust on the hub caps was gone and the inside had been vacuumed. Thanks!

LBDesign

11 de nov. de 2013

Great service, friendly, always provide a loaner when I need one.

AlexB

7 de nov. de 2013

I recently visited Bob Byers Volvo to have my V70XC serviced. A sensor had failed and was causing my "Check Engine" indicator to come on. When I dropped off my car in the morning, I told the Service Rep that I had another appointment later that afternoon and if there was any chance I could have my car back by 2 PM. He said they would try their best. So I was really pleasantly surprised when the Rep called me a mere two hours later to tell me the car was ready to be picked up. This is just one example of the great service that I've received over the years being a customer of Bob Byers Volvo. I would highly recommend Bob Byers Volvo to anyone looking to either buy a Volvo or get their Volvo serviced.

Madeleine Mennella

4 de nov. de 2013

This dealership and employees are outstanding. Used to go to the one down town but since that is closed I got to see the head office. They took my son and I down to the village for lunch and back and the car was serviced, checked and washed. Enjoyed meeting Husky Steve and will certainly recommend the service dep't to all friends.

XC70 fan

4 de nov. de 2013

Glass fragments remain rattling around in my XC70's tailgate, having replaced the back glass tailgate window. Not satisfied with quality control and will result in taking it back another time; a waste of time and resources that I don't look forward to as I've a very busy schedule.

Stephanie

31 de oct. de 2013

I just brought in my Volvo for its 35,000 mile service and oil change. All was covered at no cost under the factory service. They provided me with a loaner car for the day and my car was all washed when I picked it up. Always great service!

Archnaed

26 de oct. de 2013

Dogged pursuit of the nuisance rattle finally paid off. Thanks for not writing it off!

Winston W

22 de oct. de 2013

I am totally happy taking my car to Ravenna Volvo for servicing and I enjoy interacting with the staff who are all very well versed in the Volvo arena.

Jeff

14 de oct. de 2013

The service is prompt, courteous, and knowledgeable. I wish, however, you were still on Capitol Hill.

Soccer Dad

11 de oct. de 2013

Excellent service. Super quick, great new location. In and out in no time.

J & G Snyder

6 de oct. de 2013

For many years Bob Byers Volvo has taken care of our two volvos. The service,knowledge about the cars, friendly people and prompt help make it a place we want to return when we need help. Scott Fausset has always helped us with many questions and understood our concerns. The intake people are also very knowledgeable and friendly. The cars are ready when promised or a call is received well before so we know what is going on. We feel Scott and Volvo have been more than fair with us on many occasions and it is much appreciated. Not that we want our cars in the shop, but we can depend on Bob Byers Volvo when needed! Thank you!

Stephanie

23 de sep. de 2013

The Service department is by far the most knowledgeable, honest and efficient department we have ever dealt with. The quality of the repairs and The honesty of what really needed to be repaired was refreshing. I will continue to drive 120 miles RT for their quality service.

DogMyCats

22 de sep. de 2013

Bob Byers solved a problem my car has had for well over a year (and that had baffled Barrier). I appreciated the shuttle car service and the clear, timely updates on the service folks' progress. It was quite a bill in the end, but there were a lot of things to fix and replace and the fact is, it's always quite a bill. I love our Volvos, but heaven knows they aren't inexpensive to maintain.

Michael Monroe

21 de sep. de 2013

Dear Scott Fausett, I'm a new customer to Bob Byers and am very pleased with the outstanding service I have thus far experienced. I'd like to highly commend Brian who handled an unusual and difficult set of circumstances with a great deal of aplomb concerning my 2004 Volvo wagon in early July of 2013. He went far beyond the call of duty which resulted in a highly positive outcome for me. Brian is highly knowledgeable, patient and very considerate towards me as a client. He is a role model for what an excellent staff member should be. Yesterday, September 20th, I had the occasion to work with Steve in the service department and want to compliment him for his efficiency and friendly outstanding service. Michael Monroe, Bellevue, Washington

eszeliga

19 de sep. de 2013

Have always been been treated well by Bob Byers Volvo and it's employees. They helped me through a challenge with an EMS recall. I am sold on this corporation. "Volvo for Life".Ed Szeliga

commuter

17 de sep. de 2013

Made an appointment. They fixed the car, and it was finished when promised. People were friendly, answered the questions asked and provided a courtesy lift to the U Mall. What else could you ask for?

StaceyS

16 de sep. de 2013

My service work was a very easy supported process. Everyone is very friendly, the work was completed in record time and I was communicated to throughout the entire process on work, price and decisions. I appreciate the fabulous customer service and look forward to future visits.

RC

13 de sep. de 2013

Consistently courteous, straight forward and conscientious.

Ken

5 de sep. de 2013

I picked up a nail in the sidewall of my new car and right before a trip to Canada. He pulled the tire, scheduled me and it was taken care of by the time I was done with lunch and was $40 cheaper than my neighborhood tire shop. Thanks guys for taking such good care of me.

annebyrd

5 de sep. de 2013

My service appointment was scheduled within 1 day of the request. I was given a complete explanation of the work that would be done and an estimate of the cost, both at the time a called to make an appointment and when a dropped my car off for service. My car was serviced at a new location, and I was pleasantly surprised to learn that the location offered complimentary shuttle service to and from the dealership.Steve (my service advisor) and all other staff were very friendly, and delivered service with a smile.Overall, this was a very pleasant experience.

Penny B

4 de sep. de 2013

These folks have taken care of two of my Volvos, one that I purchased there. Love them! I always get a call when it is ready and it is usually early.

bwestin

26 de ago. de 2013

I had a great experience. Kevin met met when I walked in. I was a waiter and the Mechanic took the car to be serviced before I could walk over to the sales floor. 1/2 hour later, my LOF was done and the car was washed and waiting for me. Before I left, I was asked if I had any questions. An all around GREAT experience.

Kristin

21 de ago. de 2013

Very timely, called right away when car was ready and took care of more than I asked at no extra charge

two2kind

18 de ago. de 2013

I bought my 1998 Volvo in 2000 and still enjoy driving it. The car simply fits me. Originally, we had it serviced at a different dealership and based on a few conflicting reports, I don't think honesty was their policy. That is why I started having the car serviced at Ravenna. The Ravenna service staff has always treated me with utmost respect and explained things to me in a language I could understand. Car service is expensive, but I feel I get my money's worth from Ravenna.When my husband and I decided we needed an all wheel drive vehicle, we considered other makes. By the time we had the options we felt we needed, other cars, while starting out with a lower sticker price, ended up being comparably priced. Again, the sales staff (Dick and Isaac) treated us with the same respect and honesty we get from Ravenna's service staff. And, JC worked his magic to make our loan happen. If I could give an even higher recommendation than all 'greats' I would. I find every aspect of Ravenna Volvo to be stellar.

Proud Volvo Owner

16 de ago. de 2013

We have always been pleased by the courteous service we've received, and we trust our Volvo will be serviced correctly. We wouldn't take it anywhere else!

Michael Collier

5 de ago. de 2013

We just needed our computer reset and a new gas cap, the service was quick. I felt $ 35.00 for a gas cap replacement was a bit excessive, Oh well, the car was washed and looked good. Thank you

Melissa

2 de ago. de 2013

I have been taking my Volvo here for years. Scott is always super helpful, even last minute. I feel lucky to have a trustworthy service center so close to home.

champchef210

1 de ago. de 2013

Although I rated the quality of work a 5 and the price a 5 this is my first visit to Ravenna Volvo and time will tell concerning the Quality of the work. Overall the experience was good but I would like to mention the following:At your facility in downtown Seatlle everytime I brought my vehicl in for service they would was the exterior. I always found this to be a really nice touch on behalf of the dealership. If my car was washed during this service call it is very hard to tell. I drive from Federal Way to bring my parents car in to your service department. My parents live in Elma, Washington and could go to Topping Volvo in Olympia but I have told them that you are a better dealership and service department. I hope that this will continue to be the case when you combine the two service departments. I have used the downtown facility for several years and was not expecting to be scheduled for the Ravenna facility but decided to try you out since your combining anyway. Thank you for your time.

loved my volvo

19 de jul. de 2013

We had a wonderful experience working with Bob Buyers. We bought our car their and had it serviced many times. The staff is great - always helpful and courteous - and the service given to our car was always top notch.

stanisenhath

19 de jul. de 2013

AC auto climate fan control not functioning. AC service was performed which resulted in discovery of significant dust buildup around cabin temp sensor; svc cleaned. We trust the system was tested thereafter. Recommend AC service reminder to customers, particularly in cars 7 years or older (ours is a 2004 XC70).

Becky Omli

19 de jul. de 2013

I have always appreciated the friendly, quality customer service I receive at Revena Volvo. They try to go the extra mile to take care of their customer's cars.

annmilam

16 de jul. de 2013

I have always driven a Volvo because it is safe. I've bought all of my from Byers Volvo and would recommend them with no reservations. Yes, service is expensive but I trust them to do it correctly.

Stick Shift

13 de jul. de 2013

Like all of the service on my Volvos over the last 25 year my car got excellent attention. I was treated well, provided with a loaner car and taken care of immediately. The repairs were completed in a reasonable amount of time, the cost was fair, the car was washed and I was on my way. I would recommend this dealer to anyone.

RavennaVolvo

10 de jul. de 2013

After arriving at Ravenna Volvo, I realized I actually made my service appointment at Seattle Volvo. The service rep at Ravenna Volvo said he would work my service in the day's schedule so I didn't have to travel to Seattle Volvo. When I requested, he also provided a loaner car without my making a prior reservation for it. These accommodations were all made in a friendly supportive manner.

Lotta Gavel Adams

6 de jul. de 2013

Great service as usual. I love my Volvo XC60 and Ravenna Volvo takes good care of it,.

E.Easton

5 de jul. de 2013

Have been a Bob Byers customer ever since 1985 -- purchase and service and repair. I love using a business with such high standards for quality and customer service. Couldn't be happier.

Duane Hoff

28 de jun. de 2013

I took my 2005 Volvo S80, with over 180,000 miles, into your service department to check to see what repairs might need to be done to squeeze another 100,000 miles out of the vehicle. I found your staff and techs to be extremely helpful and professional. It is nice to see a company that seems to really care about their customers and puts out the effort to deliver top-notch service. It is much appreciated!

michaelmonroe12

26 de jun. de 2013

I have owned Volvos since 1972 and I can say without a doubt the folks at Bob Byers Ravenna Volvoare the most professional of all my experiences with dealerships. Brian in the Service Department,along with Ravenna's senior managers, have gone to extraordinary lengths to solve a particularly difficultsituation with my 2004 Volvo T-5. I moved to Seattle nine years ago and have been with a dealership inBellevue, Washington but when my problem was presented to them it fell on deaf ears. That's when Imade an appointment with Byers Ravenna. They have placed my concerns above their needs and have been truly remarkable. I am their newest client and champion of their dealership. Michael W. Monroe

fercabal70

20 de jun. de 2013

I went to Volvo Ravenna using the Costco program to buy a new car , it was one of the smoothest experiences ever , Small dealership not over the top. very friendly salesman not pushy at all , very honest and knowledgeable about the car , the financial department person was excellent as well; they worked with me to give me the best deal possible based on my credit . This is my first Volvo ever and I hope I will enjoy it because i want to give this people more business in the near future.

Chris

13 de jun. de 2013

I forgot my appointment, but they called me to let me know they could still get it all done if I came in. I was about 2 hours late but they were very nice about it and still had a loaner car for me. The repair was done on-time and the car was beautifully cleaned up at the end of the day. Bob Byers is the best!

Marjorie Ando

11 de jun. de 2013

As always, for the past 17 years, I have had wonderful service from Bob Byers Ravenna Volvo. My car was purchased overseas, and was delivered to Seattle in December 1996.

four car volvo owner

11 de jun. de 2013

Excellent service and experience, on time, good quality.

Roby

10 de jun. de 2013

The facilities aren't as flashy as the competition, but the lower overhead supports and excellent sales crew and a lower shop rate. I have now done and overseas delivery purchase from Ravenna and a local purchase and both went smoothly.

NSH

8 de jun. de 2013

Bob Byers provides excellent service from the phone call to set-up the appointment to the reliability of the repairs. I always have a sense of an appreciation of the value of my time. There is no wait for dropping off or picking up the car. Any questions are answered completely. I recommend the dealership and service department without reservation.

Bricooper

2 de jun. de 2013

Always a pleasure; the staff is friendly and professional and I always get my car back on time or early. Great customer service and experience.

RandyOlbrich

2 de jun. de 2013

My experience started with great follow up from an email. All the other dealers I talked to wanted me in the showroom before answering the simplest questions. Dick Krause was different. He responded to my questions in an upbeat honest way. Not once did I feel pressured or like a number. I did a lot of online research and Volvo was in my top three. Although there was another dealer close to me I drove to Ravenna because I knew theses were the type of people I wanted to do business with. I ended up buying the car after about an hour of talking and test driving. Volvo got sexy all if a sudden and it's a xxxx of a buy when you compare similar classes. I also loved that my insurance went down 20% from my BMW. If you want a neighborhood feeling car dealer that takes their time with you and doesn't pressure you playing the "game" go to Bob Byers.

MAR

1 de jun. de 2013

I had a great experience at Bob Byers! Vic and Dick were gentlemen all the way through. Going the extra mile to make the experience an enjoyable one and believe me I have had some terrible car buying experiences before! When I signed docs with JC, the finance guy, he really listened and answered all my questions. I was treated with the upmost respect. He was extremely thorough and explained the process honestly. Everyone was friendly and helpful, including Julie at the front desk. This is a dealership with integrity! That can be hard to find these days!

Anne_G

30 de may. de 2013

Got me in right away for an appointment. Excellent service and prices!

Scoop

30 de may. de 2013

Good, solid maintenance and repair work from people who seem to know what they're doing.

Big Time Bob Byers Volvo Fan

24 de may. de 2013

I always take my Volvo to either of the Bob Byers' family dealerships: Ravenna Volvo or Seattle Volvo. My most recent visit was like all the others: perfect! No delays, no suriprises, work completed on time, and the cost was as promised.

lewiskenjodi

22 de may. de 2013

for $2.00 they fixed one my dvd players that another dealership told me had to be completely replaced. an oil change, new wiper blades all around, a replaced fuse, a replaced tail light bulb, a tightened handle to my booster seat, all for under $100.00, and i can use one of their cars to run around town. no one can beat that deal. this is the 3rd time i have visited in the last year and they always take care of me.

Stacey t

16 de may. de 2013

Buying and leasing process was so easy. No strong armed sales tactics here. The service department is outstanding. Always wanti g to make sure you are satisfied.

an artist

16 de may. de 2013

I very much appreciated being able to have a loaner car while our car was only getting an oil change and a minor check up to make sure it was in good shape for traveling. The service rep I worked with was very polite, professional and thorough. Excellent in every way...thank you!

serbani

15 de may. de 2013

All the staff at the Ravenna dealership, Mark Montgomery and Victor Kirilenko in particular, was very helpful and provided all the information I needed for deciding what vehicle to purchase. I did need more than two visits before reaching a decision.

mom, Track & Field Coach

13 de may. de 2013

From the moment you dive in, till you pick up your car you are taken care of by professionals. If I need to wait for my car, it is handled, any questions -- they contact you for your answer. If I need a loaner car they will do everything they can to make sure I am taken care of. I never have to worry about if or how it will be done. They handle everything to perfection. We have leased, purchased and now have an older Volvo that is being serviced, I have never had any problems in our dealings with Ravenna Motors in the 35 plus years I have been going to them. They have always exceeded my expectations.

asdfjk8

11 de may. de 2013

Ravenna Volvo had all our info on file, which made bringing the car in for it's 7500 mile service very good. Price seemed a little high, but quality work. The prices I was quoted to replace the gas cap and replace the battery were very high, so we won't be using Ravenna Volvo for those services (to replace gas cap we were quoted $45, we bought our own gas cap for $10 and put it in ourselves. Will do the same for new battery which was a recommended service). Also I'm not sure what is supposed to be included as far as cleaning, but only the front floor mat areas were vacuumed, the back were not touched. That is my only real complaint, overall happy with the service.

Subidiom

6 de may. de 2013

Just picked up a new XC60 off the lot from Ravenna Volvo this weekend, and added the Polestar upgrade. This car is amazing! Ravenna Volvo is great and I bought my last 3 cars from them. Will buy the next one there I'm sure.

gerszon

2 de may. de 2013

I am truly pleased with the service. Particularly with the immediate attention and facile assessment of the issue for which I brought the car in. Please take the following in the spirit I intend; that is constructive criticism and not a peevish outcry. Until now I have brought the car in to the Pike Street site. Last year I had a number of problematic experiences having to do with my right front headlight. after a number of visits and efforts to get it straightened out the lights now work peoperly. What bothered me then was that there were a number of excuses and an odd disinterest in finding the root of the problem - that is the light bulb was not seated properly. Also the business with the rattle complaint which you folks fixed this time around. The Pike Street guys were also not very interested in finding out the what and wherefore of the problem.One quick trip around the block by one of your mechanics immediately identified the problem as a front brake pad that was somehow loose - turned out due to an improperly installed spring in the brake assembly. I am glad that your shop proved to be professionally up to the game. I was beginning to look for another shop to handle the future work on my car. But now I will remain a customer of the Ravenna Bob Byers site. Thanks for your quality and professional work. Best regards Samuel Gerszonowicz

xxxxx

1 de may. de 2013

Everyone has been wonderfully courteous,efficient (usually finished before promised time)and friendly. If there are any "surprises" I am immediately contacted so I can decide what to do. The car is always sparkling clean. I have no review title and I have no idea what "nickname" means.

XC-70

1 de may. de 2013

BB Volvo makes routine service soooo easy. Fast customer service, loaner car, couldn't be any easier.

SeaVolvoFam

1 de may. de 2013

Consistently good service. Bob Byers is a good dealership to have service our Volvos.

Julie

1 de may. de 2013

I always receive excellent service at Ravenna Volvo. This is my third Volvo from this dealership and I am very happy with my XC90!

TobyR

29 de abr. de 2013

I had a recurring problem with the electrical. Knowing this was the second time I had brought the car in for the same issue, I could tell that the team was extra careful in the diagnostic to ensure the problem wouldn't come back. So far so good!

Chris

26 de abr. de 2013

Consistently excellent service with our purchase, going on 30K miles now. Setting appointments is a breeze and staff bends over backwards to accommodate.

Dr DLC

23 de abr. de 2013

Car was ready for us before the time promised and sitting there waiting for us out front when we got back. It had even been washed for us, which was very nice.

labossier

23 de abr. de 2013

Isaac was great to work with and very professional. We worked out the whole deal very efficiently and they never wasted any of my time. A nice easy purchase. I will always recommend bob byers volvo to my friends

ILoveMyVolvo

21 de abr. de 2013

I needed a car soon, and Phil, and the rest of the fellas, really helped me with the process. They made it simple, and worked with me, to get me the best deal, and at an affordable payment, that I could do. This was the first car, I have ever bought on my own, and I couldn't have been happier, to work with these guys. I would definitely recommend them, if you are in the market for a Volvo. I will certainly be back in touch, if my wife decides, she wants to upgrade.

Bob Tonachel

20 de abr. de 2013

They were able to accommodate me on short notice. They were wonderful to work with!

Freddie

19 de abr. de 2013

Service was fine and done on time with a free wash job thrown in.

BillC

18 de abr. de 2013

I stopped by the Seattle Volvo on Capitol Hill mid-week during my lunch hour wanting to look at and possibly test drive an XC60. NO pressure from the sales guy, he just wanted to me to test drive the car and have it speak for itself. After a couple of weeks of thinking about it I called the sales guy back and told him that I wanted to make the purchase. after little haggling back and forth we arrived at a price that I felt was fair (invoice). Even during signing the paperwork there was ZERO attempt to upsell us on warranties, under coats, or other protections. We were in and out of the dealership in under 30 minutes.

'Office on wheels'

18 de abr. de 2013

Scott's done a fine job developing a very qualified team of resonsible professionals. The only recommendation I can think of is to have the car wash use mits, not brushes, on dark-colored vehicles. Having just detailed my car's exterior in the past, it takes one visit to mar the finish. At home, I find a mitt provides the best results but takes a bit more work. Even if you added $5. to each service visit, it would be worth it. Just my suggestion. Other than that, keep up the first-class, red carpet service that defines your reputation. PS: Brian is my guy! 'can do' in every situation.

Volvo enthusiast

17 de abr. de 2013

We have been going to Bob Byers Volvo for years and have always been pleased with the quality of the service - including the nice people who work there. We have never had to bring the car back and it is always finished on time and at a reasonable cost. We have had three Volvos serviced there and would highly recommend it to others. It's a very professional operation.

love my Volvo

17 de abr. de 2013

These guys approach each car as if it were their own. I've always been very happy with the work they do on my car and my experience with them when I go in for routine maintenance or to check out some concern. Little things I just pull in to the car port and go and ask, and get immediate feedback on whether something is or isn't a problem. More than once they've corrected some minor problem on the spot, no charge. They've never done me wrong and always delivered superlative service. I'm staying with Bob Byers Ravenna Volvo until my car falls apart (and it's a Volvo, so that's going to take until 2087 sometime).

Mopha2

16 de abr. de 2013

Bought and service my Volvo at Bob Byers. I have always been extremely pleased with level of service and quality of repair. If something wasn't just right, they'd make it so with no hassles.

Long Time Volvo Owner

13 de abr. de 2013

Stopped in without an appointment to get a bulb replaced. The bulb was replaced in no time and I was on my way in about ten minutes. Couldn't ask for better service. Nice people. I've been dealing with Ravenna Motors since 1976 and am never disappointed.

Good driver

6 de abr. de 2013

Simple oil change and brake pad replacement . Quick, efficient, professional, clean. They even washed my car, which is so appreciated!

Volvo 98

5 de abr. de 2013

We purchased our Volvo from Bob Byers Ravenna store in 1998. Since then, we have relied on Bob Byers Volvo at both the Ravenna and Capital Hill locations for all of our service and bodywork needs. The service and body shop staff are consistently professional and keep us well-informed regarding our vehicle.

nonickname

5 de abr. de 2013

As usual, my experience yesterday with respect my XC90 and scheduled service was very good - timely, professional, needs explained and results great. Overall, an excellent experience.

Safe car enthusiast

4 de abr. de 2013

I was impressed by the professionalism and the graciousness of the employees. They discussed my questions patiently, providing objective information so that I could make an informed decision about various procedures.

gmaof9

4 de abr. de 2013

While Steve was my service contact, when you walk into the office, all eyes look up to make sure you are taken care of. There is never a wait! The atmosphere is professional yet still warm and enjoyable. I was given an estimate and the final bill was very close to the final charges. My car is 11 years old and runs today as well as it did when I first bought it. I am a senior citizen that has to watch my finances very closely. For as long as I have had my car I have taken it to Ravenna Volvo and NEVER had a problem with my car in between service visits. On the other hand, I never feel pressure to do more than is necessary which leads to trust in what they recommend. The report I get with my invoice is easy for me to follow and I use it next time I take it in.I have recommended this dealer to all my friends that own a Volvo. They too, are pleased with the service and work done. After a lifetime of cars and dealers, Ravenna Volvo stands out as an example of excellence. Anita Bowers

Mickelson

4 de abr. de 2013

I was able to make an appointment for service for the time I wanted. All service people were cordial and helpful. All people with whom I came in contact were efficient. I am very pleased with the service at Bob Beyers Ravenna Volvo.

Mikey

3 de abr. de 2013

A seat belt had failed, the warning flashed up on the readout for repair, another day or so the Instrument cluster was failing, unrelated insistent, made an appointment with service and they fixed the problems as if they didn't happen, Great job Bob Byers team know what to do, and how to do it.

madbenzman

15 de jun. de 2009

Bought a certified S80 from their used car lot. Had a couple of problems, but they dealt with them.Their shop in downtown Seattle SUCKS... they are rude, and unprofessional, and did damage to my vehicle.The Ravenna shop was awesome. Their body shop is great....Really decent folks... just stay away from the downtown shop.

dpaulj99

17 de mar. de 2007

Heard word of mouth this dealer was "adequate", no raving reviews either way. I lived near the Seattle dealership so once I bought my new s40 I had them do any and all work on it. After two years of doing buisiness with them, they dropped the ball. I had a oil change and replaced the windshield (due to cracking from a rock chip). Two days after leaving the dealership, the rock guard on the underside of the engine compartment came undone on the freeway on our way for an overnight trip to Vancouver B.C. Had to have Volvo's roadside assistance come to tow the car back home to Seattle, however; fortunately for me, the tow truck driver was able to temperary fix on it so I could drive home. The next morning after repeated attempts to contact Bob Byers Volvo, I had to drive several miles out of my way to a dealership that was open, they took me right in and fixed my car in a very professional and expedited manor. I was so grateful to them, if it wasn't for them, not only would I have been out my trip to Canada, but I would have had to wait another full day without my car. You see, the service department was closed at Bob Byers, but of course their answering machine that I had listened to so many times that morning, said nothing about them being closed that day. So the way I see it, I spent alot of money for them to do work on my car, only to have it fall apart on the freeway, ruined my plans, and was treated as if I was simply an open wallet.