M. Murphy

1 de nov. de 2016

Having no hassle, no haggle experiences with a former dealership for several years, I didn't know quite what to expect. It turned out to be a very pleasant experience dealing with Bob Johnson. My sales person, Delso, was very friendly and knowledgeable and did not exert any pressure on me. I think we both walked away with a fair deal.

Acosta2016

31 de oct. de 2016

I had a really great experience. The salesperson was very knowledgeable. We were able to work with Ryan until we got the right car and price

Carl Lore

27 de oct. de 2016

Ryan Mroszczak's name is not easy to spell, so write it down because if you want a professional to explain the differences between trim levels and comparable models, he knows his stuff for real. Ryan made making a decision easy and saved me hours of research. I did fact check everything he told me including the price he quoted first, and he was 100%.

Debbie Larsen

26 de oct. de 2016

We've purchased many cars over the years and doing business with Bob Johnson Nissan was one of our best experiences. Our salesman, Delso Ferreira, did a wonderful job of putting us at ease and putting together a deal for the purchase of our 2016 Pathfinder SV. He was able to answer all of our questions and then some! The follow-up to make sure we were happy, was prompt and appreciated. We have to take it back for undercoating and they even offered a loner car to accommodate our needs. Not many dealers do that! They were all about making our experience a good one.

Slim

14 de oct. de 2016

Customer service was excellent. The folks at the dealership were extremely friendly. We drove from Auburn New York. They made it possible so we could drive our Armada home that day.

Alexsmstyle

30 de sep. de 2016

I was in the market for a new car and was so pleased with my service at Bob Johnson. The sales manager, Shelley and the sales rep, Ryan M were wonderful. They took great care of us. Would highly recommend.

Mike

28 de sep. de 2016

I was looking at G37 and dealers notes were one owner no accidents. When I test drove the vehicle, you can easily tell the car had been in an accident and the whole back bumper was replaced. ran out of the dealership, can't be buying a car from a dealership like that. Also the sales manager at the Nissan dealership was very unprofessional.

juliebourne

23 de sep. de 2016

i went it to lease a new vehicle. the process was quick and easy and only took about an hour. I was able to pick up my car just 2 days later. I was very pleased with how my experience went.

Ryan S.

21 de sep. de 2016

We were looking for a car after unexpectedly losing our car to a fire on a monday morning. We worked with Ryan and explained our situation and our budget. Ryan was very helpful and courteous, explained that we had options and helped us weigh the pros and cons of each. We decided to sign our first lease, and we couldn't be happier with it. I am now driving a MUCH nicer car than I ever thought I could on our budget, at a price that I am comfortable with. I plan to return when my lease expires and try something new!

Rogue

20 de sep. de 2016

Ryan Mroszczak did a fantastic job helping me get into a new lease. I really enjoy my new ride and I had a great experience at Bob Johnson Nissan. Thanks again Ryan.

hitdude

15 de sep. de 2016

Ryan Mroszczak was a pleasure to work with. Knowledgeable and paid attention to detail. Always available. Dealership clean. Selection good. All my concerns well addressed.

Amerks

4 de sep. de 2016

It was a very pleasurable experience. Very nice waiting area with good snacks and beverages. My sales person Ryan was very informative, friendly and took his time to explain all my options in selecting the car as well as going over all the details in my new vehicle.I would definitely recommend Bob Johnson Nissan to my friends and would send them to Ryan Mroszczak

KC Mott

2 de sep. de 2016

Delos was SUPERB!!I actually had fun!! He answered all my questions. He really Knows a lot about my car. I had a specific price in mind.It was met, I have a new Versa Note. I Love it!!I have gotten all my cars at Bob Johnson Nissan. I wouldn't think of going anywhere else.The Service Department is also exceptional!!I would highly recommend going to Delso to purchase a new vehicle to all my family and friends!!Thank you Del, you made my day!!!

Janetwake29

31 de ago. de 2016

Everything from start to finish was very up front, no games and a very easy place to do business with. I would recommend them to family and friends.

Vivian R. Fagan

30 de ago. de 2016

Delso you are the best!!! very professional, courteous, trustworthy. no-pressure, didn't feel rushed, very attentive to my needs. He made the process easy.The final price was exactly as negotiated (no last-minute surprises) Delso went above & beyond. His knowledge and experience in auto sales was far superior to what I have encounter in other local dealership. Not only I left Bob Johnson dealership with a brand new Altima, but I also left with my dignity intact. Congrats to Bob Johnson for their success in delivering an outstanding consumer service.

Muranoman

28 de ago. de 2016

My wife decided at 10:00 am on Friday that she wanted a new car. We started on line and landed on Abbas Johnson Nissans website. Quickly we got a response from Hannah and she directed us to visit the dealership. We drove to Greece and met with Ryan M. Our sales representative. He walked us through the features and packages of several vehicles. Ryan listened to our likes and needs and presented us the Murano we ended up purchasing. He was working to ensure we landed with what we wanted. By 5:00 we signed a deal and picked it up Saturday morning. My wife loves the car and we loved the Bob Johnson experience.

schoolnurse986

27 de ago. de 2016

Brought my 2014 Altima in for an oil change,talked to my former salesman and left with a 2016 Altima. When I leased my 2014, the oil changes were free. The dealership changed owners but the new service department continued to honor this. This was very nice and I am sorry to have this service discontinued.

Hip Grandma of 8

23 de ago. de 2016

Being in the sales profession, I was looking for a no -nonsense approach to leasing my third Altima. After leasing my last two vehicles from a competitor , and being unsatisfied, Del fit the bill, providing me with the car I wanted, and then some. Bob Johnson is the place you want to buy!!! They beat the price of two other dealerships

Lee K

21 de ago. de 2016

Initially contacted them about a pre owned 2015 Pathfinder. Before I made it to the dealership the vehicle had been sold. Prior to me visiting the store Brandon the salesman whom I dealt with informed me that it had been sold but offered an alternative if I was still interested. Much appreciated as I didn't want to drive over there only and then find out the car was gone.Ultimately we did not purchase a vehicle. The colour combination didn't work for us. Brandon was gracious,respectful and helpful through the entire process. Great experience. I would go back there in a heartbeat if they had what we were looking for.

Tking

17 de ago. de 2016

I keep returning to see Del (my salesperson) because he knows the product line and listens to me as my needs and budget change It is a pleasure for my family to deal with him because he relates with my children ( in their 20"s) as well as my wife and I (near 60).

Rockwell71

11 de ago. de 2016

The experience was great. I was able to provide the salesperson with an idea of what I was looking for. He was able to meet my needs without hesitation.

john

9 de ago. de 2016

Very few people look forward to dealing for a new car. I am no exception. However, Bob Johnson Nissan in general and Ryan Mroszcak in particular, made this experience as painless as possible.

Susan

7 de ago. de 2016

I had a great experience at Bob Johnson Nissan working with sales associate Ryan Mroszczak. Ryan went above and beyond to put me into the vehicle that I wanted and worked extremely hard so that my car payment was at a price I could afford. The whole process of leasing my new Altima was just wonderful from start to finish. At the time of delivery Ryan was very thorough in explaining all my paperwork and all features of the vehicle inside and out. Five stars out to Ryan !!

Bonita273

12 de jul. de 2016

It was a grwst experience I will recommend to my friends and family when thry consider purchasing a new vehicle. Performing vehicle maintenance or doing a trade in. The sales asdocite Ryan was great

Jarhead

6 de jul. de 2016

I had a great experience from start to finish. Ryan Mroszczak my sales associate was very knowledgable about the Nissan line of cars and explained every option on the vehicle. He handled the paperwork process and my insurance company change over very professionally. My sister recommended Ryan to me as she purchased her Nissan from him. I would highly recommend Ryan Mrosczczak and Bob Johnson Nissan.

Ellis

6 de jul. de 2016

I was greeted with open arms. Very comfortable with the sales associate. Definitely helped me out. Did not get what I really wanted, but with a Lil persuasion and thinking, I chose the next best car. Thank you Ryan!

fitz,debbie

5 de jul. de 2016

This is my 3rd car with Bob Johnson and sales rep Ryan Mzorczak (spelling). Had a car ready for me from a previous phone call. Fast..easy and satisfying. Ryan is an asset to your company.

TerriS

1 de jul. de 2016

I had a great experience leasing my new 2016 Rogue SV. Delso was friendly, informative and attentive. I am enjoying driving my new Rogue. I recommend this dealer to everyone.

Brian Guarino

24 de jun. de 2016

Great experience, I got a great car for a great price. My salesman was friendly and very knowledgeable and told me everything I needed to know about my car

JohnK

23 de jun. de 2016

I was in the market for a new lease, my first lease ever, Bob Johnson's price was the best by far of every other Rochester dealer's offer, the deal did NOT change once i got there, they gave us the one we wanted (didn't try to push us to another one like Dorschel), my sales guy Delso was a straight shooter and gave me the price exactly as he had stated on the phone. He wasn't pushy and made the whole process very comfortable and upfront. We were in, signed and out with our new Altima in about an hour and a half. I would recommend this dealership (already have) to friends, family and clients, they treated me the way a customer SHOULD be treated, and for that they received my business!

LoveMyCar222

10 de jun. de 2016

Everyone was friendly, knowledgeable, professional and helpful! They worked with me to meet my needs and wants, while ensuring I had a great experience. Thank you for everything!!

Desiree

8 de jun. de 2016

My boyfriend and I went out looking for a new car for me, we didn't think we would find anything so fast. We have a baby on the way and needed a reliable safe vehicle. We wanted a Nissan Altima, Ryan was very helpful and knowledgeable with the Altima's that were available. He wasn't pushy and he helped us get the best deal. Very grateful and thankful for all of his help. We will be in the market for another car soon and will be going back to see Ryan. Thank you.

kmcnamara68

18 de may. de 2016

First of all the dealership looks nice at first site and were eager to try to earn my business. After looking over a few vehicles, we starting talking price. The sales man only wanted to deal on what I wanted my payment to be and when I was not comfortable with the payment he proposed and said I would have to think it over and I asked to see in writing the costs of the vehicle along with the residual value at lease end, he got defense and enraged, started yelling at me about wasting his time and "what the xxxx did I come in for". He yelled so loud that staff and customers were coming out of their offices to see what was going on. When I yelled back at him to stop yelling at me, he told me to go back to the dealership I got my original lease from in not so nice language. I have now called the General Manager and Sales Manager and left messages as well as called back several times to report what a rude, nasty and arrogant xxx Ray Montalvo (The salesman) is. Apparently the managers care even less than the sales staff. I have never been treated so poorly at a dealership as I have been today. I don't want anyone else to go through what I did ever again!! Even if I was considering the deal, I'm not anymore!! DRIVE AS FAST AS YOU CAN AND AS FAR FROM THIS DEALERSHIP AS POSSIBLE!!!!

Kim/Andy

10 de may. de 2016

We just bought a new car and our salesman Delso Ferrerio was great ! The experience was one of the best we've ever had no pressure no back and forth. Simple, clean and fast! I highly recommend checking them out

Leisure7607

27 de abr. de 2016

The salesperson and their team that I dealt with made me feel comfortable and were very helpful, courteous and professional. I felt like they really wanted to help make my deal happen.

Christine Brown

26 de abr. de 2016

I had a very pleasant experience purchasing my new 2016 Nissan ALltima. The salesman, Dell, did not pressure me at all. He showed me different models of Altimas to make sure I got exactly what I wanted in my car. He worked hard to get me the best price that he could. I would recommend him to sell a car to any of my friends:)

larry

12 de abr. de 2016

I started on the internet and received a call from Ryan Mroszczak after talking on the phone we met the next night and made a deal. Ryan is a pleasure to work with and we had a pleasure doing a deal with him..

Nissan Driver

7 de abr. de 2016

We had a great experience. Very pleasurable working with Ryan Mroszczak. He is very professional, courteous and easy-going. Ryan also did an excellent job at vehicle delivery, explaining all the features and functions thoroughly. We would like to work with him in the future.

Ben and Melissa

2 de abr. de 2016

Ask for Delso (Del) Ferreira. We leased 2 vehicles with him and it was pleasure doing business with him. Thanks again Del!

Rogue2016

26 de mar. de 2016

This is my second time leasing a vehicle at Bob Johnson Nissan and both times went very smoothly and the sales consultant Ryan Mroszczak was very knowledgable and was easy to talk to and listened to what I wanted

SC

25 de mar. de 2016

My lease was coming due and I was invited by Delso Ferreira to come into the dealership to review my lease and possibly take advantage of a current Nissan promotion. Del was able to work an awesome deal for me in a better vehicle at a better price!!! On top of that, during the test drive the Rochester police were chasing a suspect and we found ourselves right in the middle of a high speed police pursuit. Del carefully maneuvered the car out of danger which cleared a path for the police to safely pass us and apprehend the suspect. Del is a hero to me - I'll never forget him or the awesome deal on my new Nissan. Thanks Del! ;-)

Michael

10 de mar. de 2016

Ryan was very professional, knowledgeable about your products and listened to exactly what I wanted. I hope your service department has the same attitude. thanks

Josh

9 de mar. de 2016

Nissan and this dealership have very poor customer service. I went to get my passenger side window fixed and was 1000 miles over the bumper to bumper. Whatever I paid the $290. Got in my car and drove away and the other window is now broken. They refused to help me. They even called Nissan and they refuse to help me. Well I will never do business with Nissan or Bob Johnson because they treat you like garbage. And I did all my oil changes with them was and always waited a minimum of two hours and that is with a appointment.

Douglas

2 de mar. de 2016

Good people they took very good care of me process went smooth service department is excellent this was the second car that I bought from them if you're looking for a new your used car go and see my friend delso Ferreira you won't be sorry

Bill

20 de feb. de 2016

The experience of buying a new car was great thanks.I liked tghat it was fast and easy to get a new car your staff did a great job.

JJTURTLE23

7 de feb. de 2016

The moment I stepped in the door I was greeted by Ryan Mroszczak. With my unruly 2yr in tow he never skipped a beat. Throughout the whole process he was very informative and graciously helpful. The team at Bob Johnson's was able to get us into a new vehicle at a very reasonable price with the least amount of hassle. We will absolutely work with them again!

mzaczek58

30 de ene. de 2016

I had a very good experience dealing with Ryan Mroszczak. he was not aggressive or pushy and made the experience pleasant.he dealt with me on a straightforward basis and I would recommend him to a friend or family..

Laura Stone

29 de ene. de 2016

I went to Bob Johnson to inquire about a Nissan Rogue. I was met at the door by Delso Ferreira who immediately asked what he could do for me. After leaving another dealership where I wasn't even approached I was quite impressed. As I wasn't sure whether I wanted to buy or lease, he helped me with options. I test drove the Rogue and loved it. Del was very patient with me as I asked a lot of questions and made the whole process comfortable and easy. I have already mentioned Bob Johnson Nissan and particularly Del to a friend looking for a new vehicle. Thank you Del for making my experience great!

John

16 de ene. de 2016

I went there just to look around at the Nissan's. I was met at the door by Ryan M and told him that just looking. Ryan was understanding and still even though I was only a looker at this point he dedicated his time to me. He went out of his way to bring me the vehicle I would have been interested in from a different, off site location. I told him I did not have enough time at this meeting to make up my mind. Ryan gave me space and I gained confidence that he was really working for me. Ultimately, he converted me from a "tire kicker" to a "purchaser" in the short time he had with me. I ended up buying from Ryan, without any pressure, not to mention the fair price I was able to get. I trade every 2 years and for sure when I am ready again, I will look into making my purchase from Bob Johnson Nissan and Ryan.

Pierre and brandy

13 de ene. de 2016

We went through the costo car program and Hanna contacted us right away for an appointment. Ryan Mroszczak was our sales guy. We were not planning to buy that day but he gave us a sweet deal and we signed that night. Hes a nice guy to deal with, easy going and not pushy which we liked. Im glad we didnt have to spend hours playing games to make a deal like some places. We reccomend to go see Ryan at bob johnson.

Tomburns

6 de ene. de 2016

I worked with Ryan M. and my experience was wonderful. Ryan was professional, soft spoken, and knowledgeable. At no time did I feel pressured into doing anything I did not choose. Thanks for everything Ryan!

Bad nissan 2014

30 de dic. de 2015

Bought brand new Altima (top of the line) Aug 2014; 14 months later I'm facing a $3,200 repair bill on electronics. Have called Nissan directly and Bob Johnson 3 days ago with no return phone calls. The electronics that needs to be replaced is the AV module. What does the AV module do - it's your radio, clock, hands free dialing, navigation, etc. Wouldn't you think it would last longer than 16 months??? And this AV module is something I paid lots of extra for when I bought the vehicle. Are you sure you want to buy a Nissan or deal with a dealership that doesn't care about you after they sold you a vehicle and have taken your $30,000, $40,000 plus dollars???? Or deal with a company/dealership that expects you to pay for these options at least twice, maybe more????

Jhp

28 de dic. de 2015

My husband and I wanted to Lease a Rogue, we have heard it was a great, reliable sub. We stayed within our budget! Knowledgable , personable salesman. Very pleased!

Tonyat17

15 de oct. de 2015

I was turning in a lease that was way over on miles and didnt have very good credit. Not only did I buy a car but I GOT A BEAUTIFUL BRAND NEW CAR!! My salesmen Casey and Travis were so knowledgeable and patient. Rose Noyes and Dumka are miracle workers. They worked very hard to get me a beautiful car. They are so personable and professional I cannot say enough about how wonderful they are.

Tonya Tuttle

15 de oct. de 2015

I had a lease that was over miles and not good credit. Not only was I able to get a car but I got a brand new car! My salesmen Casey and Travis were so knowledgeable and patient. Rose Noyes and Dumka worked tirelessly to get me an absolutely beautiful car, low down payment and just the utmost personable and professional people ever. Rose helped me realize how to use this car to help my credit and get back on track. I cannot sing their praises enough. Even my skeptical dad was VERY impressed.

Yanet osorio

12 de oct. de 2015

Excellent service !!!! I recommend this dealer to all my friends We worked with jonathan fiorella he helped us find the perfect vehicle for us It was great experience and i very satisfied with my purchase I love my car , very confortable The staff was so warn and made sure that we were happy with our decisions. I'll buy another car from Bob Johnson Nissan. Thank you so much

Ruby Lester

11 de oct. de 2015

I had an appointment at Bob Johnson Nissan for my usually oil change. Delso Ferreira came up to me, and asked me would I like to look at cars.l was thinking of another car, but he did'nt know it. He made it so very easy for me.It was not an all day progress! I found an 2013 Rogue Nissan, we took it for a drive, I LOVED IT! If you are looking for a new or used car, Go to Bob Johnson Nissan, great staff! ASK FOR DELSO FERREIRA! HE Gets the ball rolling.

CelticsFan33

1 de oct. de 2015

Car buying experience was very good. I'm not a fan of buying a car but the negotiation was easy from discussions on price all the way to delivery. The staff was very accommodating and made sure that we were happy with our decisions. I'll buy another car from Bob Johnson Nissan.

Brightroby

25 de sep. de 2015

We bought this month a Nissan rogue from Bob Johnson dealership and it was a pleasant experience .Ryan Mroszack and his team did an excellent job of providing all the relevant information which helped us make the decision to buy the car in an effortless manner .Ryan and his team(another Ryan}were friendly and courteous and it was much appreciated .It was a no hassle experience and also was able to buy the car with 0%interest for 60months ,which was icing on the cake! I will be happy to recommend your dealership for potential buyers and employees like Ryan makes car buying a pleasant experience

Julie Gray

22 de sep. de 2015

Buying a car can be very stressful. However, at Bob Johnson Nissan I found the whole process a very pleasant experience. With the help of Jonathan Fiorelle the buying experience was simple, stress free, and quite pleasant. I look forward to many years of enjoyment in my new Rogue!

johnfern1

3 de sep. de 2015

Thumbs up. Everything was prepared ahead of time. The process was fast and positive. There was not a lot of back and forth dickering with payment price. An overall good experience. My salesperson Ryan Mroszack was prepared, friendly and professional.

jane

29 de ago. de 2015

This is my second Nissan. I was very happy with the way I was treated when they switched from Ideal to Bob Johnson and this is probably what brought me back for my second purchase. Cody, in service is always very helpful and accommodating. My sales man was Ryan M. He was very thorough in explaining all features of the car and how to operate them.

Rogue Lover

21 de ago. de 2015

I'm very pleased with the experience I had looking for a new car at Bob Johnson Nissan. My salesman was friendly, knowledgable, and not pushy. I'm very pleased with my salesman, the process and my car!

dp1624

9 de ago. de 2015

I bought a used Titan here and dealt with Ryan M. He is all about customer service and making sure we were happy with our purchase decision. We test drove a couple of different vehicles both new and used , he was very knowledgable about all. Paperwork was all in order, closing the deal was easy and comfortable. Thanks again guys and I will be letting friends and family know about our experience here.

Lyndseym

3 de ago. de 2015

I just recently bought a car from here and had such a great experience. Ryan M was helpful and knowledgable. I would recommend this dealership to anyone.

victoria

2 de ago. de 2015

Ryan is amazing! I will def be a life long client and look forward to referring my friends and family there! He listened to me and was willing to take the time to help me get the best deal!

sherryv

22 de jul. de 2015

My daughter and I met with Ryan Mroszczak to look at the Nissan Rogue. He was on time and very thorough. He answered all our questions. We then met with the financial manager. Signed some papers and the car was mine!Ryan explained every single thing inside the car. I mean no detail went unexplained. He took his time, and ensured I understood all of it. I will be going back in 3 years to choose another lease.

byzan

5 de jul. de 2015

If you want friendly and honestly in buying a vehicle go to Bob Johnson Nissan. Great Sales and very friendly and make you feel like family.

Richard Fantauzzo

30 de jun. de 2015

Leased our second Nissan Rogue from Angel recently. Angel is a no pressure, honest individual to see when buying or leasing.

IRISHPAT

29 de jun. de 2015

Expected the "salesmen approach" but Ryan Mroszczak simply gave us options. He was very friendly, knowledgeable & patient plus we got a good deal with 0% interest, thanks again Ryan for everything!

K & L Mance

29 de jun. de 2015

Our salesman was Del and he was great and very helpful. Everyone there was a pleasure to do business with. We have gotten two vehicles at Bob Johnson Nissan and would definitely go back again!

Katied2220

28 de jun. de 2015

We had a very great experience at Bob Johnson Nissan! Bill Beachner was a huge help and made the process very easy. He wasn't pushy and let us tell him what we wanted. Thank you!

Karla

28 de jun. de 2015

I just purchased a new Nissan Rogue from Angel at Bob Johnson on Ridge Road in Rochester. Angel was very helpful (his advice helped me sell my old car which was NOT a trade in), he showed me ways to get the most for our money, and showed us how to operate everything when we got the car. I would go back to him again.

acortes31491

24 de jun. de 2015

My experience at Bob Johnson Nissan was great. They handled business very professional and with great customer service. While I was there they made sure to meet my needs and treated my family and I as company in their own home making sure we were comfortable at all times. I would definitely recommend this dealership to anyone!

Joe

22 de jun. de 2015

I this dealer in the end of a long a new Rogue S V prem. package at Bob Johnson Nissan and I was glad I went to dealer after a long search. they treated me very fair and my sales professional was Ryan Phillips who handled everything efficiently and professionally through out the wholesales process of buying my new Rogue.. I would recommend Ryan Phillips and the Bob Johnson Nissan dealership to anyone looking to buy a new or used Nissan. as a matter of fact my daughter bought a new Sentra S L the very next week. I would give this dealership five stars any day of the week. Joe Williams Webster N. Y.

Mary AnnV..........Leasing

19 de jun. de 2015

I had such a good experience when it came time for me to lease another car, When I first walked into Bob Johnson Nissan and asked for Angel who had sent me the e-mail asking me to stop in. Angel was very helpful because I didn't know if I wanted another Sentra or the Rogue. After talking to Angel I deciding to take a test drive in the Rogue to see how it felt and it drove great, nice and smooth. There were several colors to choose from and this Grayish Blue sounded really nice. After driving down to where the overflow cars are parked I decided that it was the car for rme, Angel is such a good salesman, he fought for me and got me the best deal ever. If I had to rate Bob Jonson Nissan and Angel Merced , it would be 10 across the board. Thank You Mary Ann Verzillo

William Rodwell

17 de jun. de 2015

Had such a good experience leasing our new Nissan Sentra . I recommend Angel at Bob Johnson Nissan. He made us feel so comfortable and saving us almost 50 dollars a month on our payment.

Carrieb1517

14 de jun. de 2015

I had a wheel bearing that broke on my new Versa on Saturday. The part wasn't in stock but I received a courtesy vehicle to be able to get to work while my vehicle was being repaired that week. I was treated warmly and was explained all the things that the service department would do to repair my vehicle. I was surprised to see that the work was fully covered and there was no charge for the courtesy vehicle. It made quite a change in my impression of dealership service departments from former dealerships I used. Super job to Matt and his service department and also to Ryan, my sales representative at Bob Johnson Nissan.

Paigeyezmail22

13 de jun. de 2015

I was happy from start to finish, del was polite and helped me get what I wanted without a hassel. He knew so much about the vehicles and helped me pick the one that was just right for me.

nruffinva

11 de jun. de 2015

Purchasing a vehicle is usually a stressful experience for me but not this time! I went to Bob Johnson Nissan where I worked with salesman Ryan Mroszczak. Bob Johnson had a great selection and comfortable atmosphere and Ryan Mroszczak was professional, pleasant, knowledgeable and really put me at ease, answering all of my questions with patience and respect and making my vehicle purchase experience a pleasure. I give Ryan Mroszczak and Bob Johnson Nissan all stars and an E for excellence!

Happy Altima Customer

11 de jun. de 2015

We stopped in to look at the Altima and drove out with everything on our needs list, and wish list! Bill B. did a great job, He was knowledgeable, patient and understanding of our needs. He took the time to find out what was important to us, and ensured we drove away with it. NO GAMES, No nonsense. Definitely will be back to work with Bill and see the new Maxima!

Gpettrone10

11 de jun. de 2015

Bob Johnson Nissan deserves 5 stars across the board! I obtained my real estate license in 2013 and needed a more fuel efficient car. Being in sales, I understand the pitch to clients, incentives etc. I searched dozens of local dealerships for my new vehicle until I stopped into Bob Johnson Nissan and talked with Ryan Mroszczak. He answered all of my questions and concerns quickly and efficiently with no nonsense or hassle. My search for a new car was over in a few hours after months of searching! A+ sales rep! From service to sales, every employee was delightful and professional! I have and will continue to refer my clients to this dealership!

Justin

11 de jun. de 2015

Leased a 2015 Altimia from Ryan Mroszczak and I love the car. He is very knowledgeable about the service and performance of the car. It was a pleasure and I will choose this dealership again!

Carmen8417

11 de jun. de 2015

I purchased a few automobile in my time, and this was the best experience yet. I truly felt relaxed the hole time I was there. I told my sales person exactly what I wanted and he helped me with out being pushy . Thanks (Del)

Juke2015

9 de jun. de 2015

Good experience, best car I have ever had. Very friendly sales and service people. I got exactly what I wanted. Im a Nissan owner for life.

Greg48

9 de jun. de 2015

I came in looking for a new used vehicle, I sat down with Ryan and he had listened to me about what I have been going through the last 3 months. We to a test drive in the vehicle I came to look at. I was dealt with just great respect and friendliness. We did up the the paperwork on that vehicle. I talked with Ryan about it being a problem getting financed. He told me there shouldn't be any problems, he told me he would call me as soon as he found out. Less than 2 hours later he calls me and congratulates me on being approved, he also told me it was a shorter term loan and that I'm going to be very happy. We set up a time to finalize the paperwork. I came in the next morning and to my surprise he told me I was getting a brand new Nissan rogue. Needless to say I was in complete shock. I also met with the finance manager Ray and he told me the great news. Not only a brand new vehicle but at a great interest rate. I cant thank both these gentlemen enough, they went above and beyond any expectations. They treated me with respect and had given me a great deal. They both told me I deserved it. All I can say that this was the best ever experience I ever had at any dealershipThank you Ryan and Ray with treating me with respect even though my credit was so so. I wasn't treated that way at all in the last 3 months of vehicle shopping. Thanks again Greg Daniels

luke94

7 de jun. de 2015

I went to Bob Johnson Nissan and was very pleased with how things went. I was looking to lease a car, ryan was up front and gave me the bottom line on prices and answered all of my questions, which I appreciated. I ended up leasing a 2015 nissan sentra for a very good price and the whole experiance was simple and easy.

Karen P

6 de jun. de 2015

I had nothing but the best experience at Bob Johnson Nissan! Angel was exceptional from the minute I walked in the door. Process was smooth and pickup was efficient. Will recommend this dealer to my family and friends.

2010Maxima

4 de jun. de 2015

I had a few rust spots on my trunk of my 2010 Maxima. Even tho the warranty was up Service Advisor Cody Mundorf from Bob Johnson Nissan helped me get in contact with Nissan USA and all parties arranged to have my trunk repaired . A big thank you to all . Can't beat Bob Johnsons service team

Steve and Jen

4 de jun. de 2015

Came in to have my old Nissan looked at for repairs, left with a brand new Pathfinder!!! Angel was great and showed us many options on buying vs Leasing! Great overall experience! Great waiting area if you have kids!

JUDYBLAZ

3 de jun. de 2015

After shopping around for a Nissan Rouge, and becoming very discouraged with the lack of professionalism from the dealers he encountered, my husband just happened to be out in Greece, and decided to stop by Bob Johnson Nissan to take a look. He was approached by a sales representative by the name of Angel Merced. After telling Angel what he was looking for, he immediately started working one on one to find us the best deal for the vehicle we wanted. Not only was Angel courteous and very professional, but we found him to be very determined and honest. Long story short, we did lease the Nissan Rouge that I wanted, got a great price, and walked out of the dealership knowing that we got a fair and honest deal. I would, and already have, recommended Bob Johnson and Angel Merced to my friends and family. He is definitely an asset to your company. Thank you for a very pleasant leasing experience!!

Grosodonia's

8 de may. de 2015

If you are looking to for a great car buying experience, then you need to drive over to Bob Johnson Nissan. We were looking for a mini van to accommodate our family of 5. We worked with Ryan Mroszczak and Josh Christopher. They helped us find the perfect vehicle for our family. They were friendly and accommodating. The vehicle is beautiful and we are super happy with the car buying experiance. From Financing with Adam all they way through to deliver, the processes was stress free. Don't hesitate to give one of these guys a call, you won't regret it!.... Thanks again Bob Johnson Nissan.... From the Happy Car Owners, The Grosodonia Family

bcornwell

9 de dic. de 2014

Our Salesman Robert Corter was FANTASTIC. No Pressure. He listened to our every word with kindness, and compassion. Robert extended every courtesy that one would expect. His Manager Josh ( again No Pressure ) helped Robert get us, on Dec. 1st 2014, the 2011 Nissan Rogue we had our eye on. Hip,Hip, Hooray !!!PS They're financing got me a hole point less than the bank I've been with for 30+ years. Oh yeah.

Greg and Wanda Jakaub

19 de oct. de 2014

We received great service from Rob Corter, the salesman. He was very courteous and conscious of our requests when negotiating prices. We purchased a new 2014 Nissan Versa and used 2013 Sentra. We would definitely do business with him again.

Jane Doe

29 de sep. de 2014

The staff was very friendly and informative. They took the time to explain the features of each vehicle. They were very helpful leading me towards the vehicle that would be suit my needs due to me driving long distances with work.

Us9955

27 de sep. de 2014

The sellmen are very nice to deal with like doing bussness there I got the deal that was told to me and promised no hassle very good dealership

Lou C

22 de sep. de 2014

Great people..Great cars at great prices. The place was clean and very comfortable. Our sales man went above and beyond to help my father buy a car and my wife and myself.

Lisette

22 de sep. de 2014

Want the easiest buying process. Original sale fell through once we thought we had a car on hold and then the car is sold to someone who came in with cash. Ended up purchasing a new vehicle with a much higher payment. Even though the original car we wanted would have been 100 less of a payment.

josh.passalacqua

6 de sep. de 2014

i searched a hundred mile radius for a specific car that I wanted. I wanted a black chevy impala with leather heated seats, and bob Johnson Nissan was the only dealership that had it. so I drove the 50 miles there knowing which car I wanted, at a good price. I purchased the car no issues there, but I was promised an extra key for the car as they said they only had one and they always provide 2 keys with the cars they sell. I was told they would order the key from their chevy store and mail it out to me so I didn't have to drive back up there. I waited 2 weeks and nothing came in the mail. I called my salesman and he was not available on 3 different times over 5 day period, not a single call back. the next phone call I asked for the sales manager after waiting on hold for 10 minutes I get a voicemail and left a message about my issue, still no return phone call. I just called again because I had not gotten my registration in the mail either and the 45 day temporary expired, this time I was transferred to the title clerk. I spoke with her and she said she had it right there and would mail it right out. so I get the registration in the mail and I see the date that they processed it with the motor vehicle and to my surprise they did it 4 days after my purchase, so that means it was sitting right there at there dealership for over 40 days....what a way to do business. I am so fed up with this place I don't even care about the extra key, I will get one on my own. I would not recommend this dealer to anyone just for the service after the sale practices they have..........

203546

2 de ago. de 2014

Bought a KIA had tire issues driving on way home took it back was told by GM it was just tire road noise finally after going over his head had two new tires put on and it solved the road noise problem will never go back to this dealership again I have purchased many vehicles in my life and have never been treated like this GM treated me just awful customer service after the sale, just awful. Never,never again.

Louise777

18 de jul. de 2014

Recently I purchased a used vehicle. The vehicle so far, is in good condition. My comments are about customer service after my purchase. After I got my vehicle home, the middle compartment in the front was filled with peanut crumbs, which were there when I test drove the vehicle. My salesman, Nick, said it would be all cleaned, if purchased. I wasn't upset when I discovered the crumbs, at the time, I simply cleaned it. I did call the saleman and leave a message asking him to call me because I had some feedback. Basically, I wanted to report the car was not cleaned to standard. I feel if I am making such a big purchase, who ever is responsible for cleaning should do a triple check. I didn't notice it until later when I was ready to store items in the compartment. Nick has not called me. I called again and left a message with the operator. She did say Nick was at work, but currently with a customer. No call back yet. He had sent me a letter thanking me for my purchase and that Bob Johnson's goal is customer satisfaction. I am NOT satisfied, especially when my calls are not returned. I am still a customer, but it seems once the papers are signed I am nobody. Customers purchasing cars pays everyone's salary. We deserve respect even after purchases. This customer satisfaction line is crap!

nadeen0421

10 de jul. de 2014

i own an 2013 altima pearl white and have had some issues with the clear coat peeling along with rust under the back up cameraand I was told that i could not get it fixed under warrenty that i had to wait for recall so i called nissan consumer affairs a joke thereand they too were unable to help i wish now i had kept my gm at least when i had an issues they were more then willing to keep the consumer happyNissan you suck and your cars suck and as far as your customer service you all need to take some classes on it including your new manager that has the personality of a mute!

1takencustomer

24 de oct. de 2013

We needed an SUV to tow our boat. I thought we were quite clear about our needs/wants. We were sold a 2011 Ford Escape. When we tried to take our boat out of the water, the front passenger side tire spun and smoked, but the boat had to stay in the water. They had sold us a 2WD vehicle. The next person we dealt with promised to make things right. If we could give him a week, he would produce a selection of equal-value vehicles for us to choose from. Well, he came up with one. By this time, we were so tired of Ideal Nissan's empty promises and unreturned phone calls that we took the 2009 Ford Escape. At least it was able to pull our boat out of the water. Now, we are dealing with more unreturned calls. They promised to make arrangements to have the crack in the windshield repaired, and to check into where the second key to the vehicle was. Those 2 issues have yet to be addressed/resolved.

MTABARES

2 de ago. de 2013

I WAS VERY PLEASED WITH THE CUSTOMER SERVICE I RECEIVED FROM IDEAL NISSAN. ESPECIALLY BY DUMKA VIATOR, VERY FRIENDLY, TOOK HIS TIME TO REALLY HELP ME UNDERSTANDING MY PURCHASE, ANSWERED ALL MY QUESTIONS, A CARING PERSON WHO LISTENS AND UNDERSTANDS A PERSONS NEEDS. OVERALL DUMKA VIATOR WAS EXCELLENT!!!!!!! I AM VERY PLEASED WITH MY 2013 NISSAN SENTRA PURCHASE. THANK YOU SO VERY MUCH DUMKA!!!!!!!

Acirema

16 de jun. de 2013

I visited this dealership looking for a pre-owned, low mileage SUV. We found a vehicle & was being assisted by a salesman named Alex who fits the typical car salesmen image. He was not knowledgable about the vehicle & we caught him many times misrepresting the vehicle. Long story short we ran out of time & did not have our trade in with us that day on a Sunday. We set up an appointment for the following Wednesday but Alex later cancelled & asked us to come in on Saturday as he was not working that day. We showed up as planned on Saturday & Alex started to process our trade in information & never failed to mention they sold our vehicle earlier that morning. We did not receive any call & Alex communicated it was delivered this morning when in reality it was sitting outside in the dealership parking lot. He went on to say they have the same vehicle that was just received in which was not the case. My overall experience was horrible & I would not trust this dealership. I've shared my experience with others & they have stated they stay away from this dealership & go to Webster instead. My only advise - not to be trusted!

Paulgoodman

17 de may. de 2013

My sales experience was great and my salesman Tramayne Watson was awesome. It was great! I will definitely recommend him and the ideal Nissan dealership

wdilli

15 de may. de 2013

I PURCHASED I 2013 NISSAN SENTRA IN 02/01/13 BY 05/10/13 HAD IT IN THE SHOP THREE TIMES FOR A VIBRATION WHILE IDLE IN THE PASSENGER SIDE SEAT. AFTER FIRST SERVICE I PICKED UP THE CAR ONLY TO FIND OUT PROBLEM WAS NOT FIXED CALLED THEM BACK AND I WAS TOLD THEY TURNED DOWN THE IDLE AND HOPED THAT IT WOULD TAKE CARE OF THE PROBLEM. BROUGHT BACK A SECOND TIME SERVICE CALLED AND SAID CAR WAS READY BUT WHEN I GOT THERE THEY TOLD ME THEY DID NOT KNOW WHAT THE PROBLEM WAS BECAUSE MY CAR WAS TOO NEW!!! I BROUGHT THE CAR BACK AGAIN AND LEFT OVER THE WEEKEND ONLY TO GET THE SAME ANSWER AS WE DO NOT KNOW HOW TO FIX THE PROBLEM,BUT TOLD ME I SHOULD CALL NISSAN AND FILE A COMPLAINT AND IF THEY GET ENOUGH COMPLAINT MAYBE THEY WILL LOOK INTO THIS PROBLEM AND I CAN BRING MY CAR BACK AGAIN AND THEY CAN POSSIABLY FIX IT AT THAT TIME. SO NOW I WENT TO DAN SOSA THEIR SALES MANAGER TO SEE IF THEY WOULD TAKE THE CAR BACK AND I WOULD TAKE ANOTHER CAR BUT HE TOLD ME THAT HE WOULD TAKE THE CAR BACK BUT I WOULD HAVE TO ROLL OVER 5,000 TO THE NEW CAR B/S HE SAID THAT THE PROBLEM WAS WITH NISSAN BECAUSE THEY DON'T MAKE THE CARS THEY ONLY SELL. SO MY ADVISE IS IF LOOKING TO BUY A NISSAN DO NOT GO TO IDEAL NISSAN

Jgraves1

1 de may. de 2013

This was the worst experience I have ever had. They lie and try to scam you out of your money. I stated my monthly payment amount and that it was for 5 years. He said he could do it and even took our down payment. It was too late and we couldn't do the deal till the next day. We had everything transferred and was signing the papers and they wrote up the deal for 84 months instead. Then they said the sales team " doesn't do terms" just payments. Then Juan tried to lie and say I didn't say that. My wife was there to verify it and I stated it over 10 different times. I would never in my life go back there. Went to Ralph Honda and it is how a dealership should be run.

ksidoti81

24 de abr. de 2013

Worst Dealership ever!!! DO NOT BUY HERE!!! I called to inquire about a vehicle then went to the dealership only to be told my contact person was "too busy for me right then" I then waited for 35 minutes only to get handed off to a sales person who needed to "hurry up because he was leaving soon" I then went through an agonizing 90 minute minute process of waiting, answering personal questions and not getting any info or actually seeing, sitting in or driving a vehicle. I was then handed off to another sales person because "I took too long" and the salesperson had to go! I wanted to walk out but was then pounced on by sales management, who begged for a chance to do better...I really wanted the car so I finally agreed on a rough deal and gave a deposit, a deposit that 2 months later I have still not received!!! After agreeing on a deal I then heard nothing for days...no communication, no follow-up. I finally contacted the dealership cancelled the deal and bought a car someplace else. Since purchasing from another dealer I have called, emailed, talked to multiple managers and basically told its my fault they were not helpful or expedient. And I still have no idea where my $$ is!!! This dealer is unprofessional, rude and totally ghetto.

salalonci

28 de mar. de 2013

After buying 3 cars from this dealership, Ideal has shown me the true meaning of customer service. Thank you so much for an outstanding experience with not only the sales part of my buying experience but service as well. I will be sure to recomend you to others.

RocLife07

16 de mar. de 2013

My experience at Ideal was very pleasant. We originally went in to buy a new car and the experience was so positive that we purchased two vehicles. Our salesman Ryan made sure that we were comfortable with the purchase and understood everything about the vehicles. He's the most knowledgeable salesman we've ever worked with and I would definitely come back as well as recommend others to this dealership.The free coffee and snacks were also a plus.

Shanquila

7 de mar. de 2013

Ryan mroszczak was great got me into the best deal for my price range. Would recommend him to anyone I know. Great and friendly. Thanks

rufngal

4 de mar. de 2013

I needed a new vehicle and after visiting a number of dealerships decided to buy from Ideal Nissan. My salesman Ryan Mroszczak was very patient and knowledgeable. He worked with me to find the right car at the right price and now I love what I drive.

Nick p

4 de mar. de 2013

I feel that ideal nissan went above and beyond to earn my business especially bk. Very nice intelligent group of professionals. Can't say enough great things about them.

Sundra Walker

2 de mar. de 2013

Ryan was very nice and knowledgeable. Ryan took his time and ensured that we left happy and satisfied. Very courteous would recommend this dealership. Great

Leonard Perno

18 de ene. de 2013

I was called buy Fred Johnson regarding a visit I make to the dealership a week ago. At that time I showed them a letter I received from Nissan regarding the opportunity to turn in my Nissan lease and receive the first payment free on a new Nissan lease. At the time Fred stated that there were not deals that I could get to keep my payment under $300/mo. He called me on Jan 16 and said that they could do a deal to keep me at $300 with a down payment between $150-1800. He said if I came in the next day he would get the deal for me. My wife and I went in to the dealership and he went through the numbers and I gave him a down payment of $1500. He showed me the car which was on the floor and we consummated the deal. He gave me a set of keys for the vehicle and they were taking the car of the floor to get it ready for a 5pm delivery the same day. Yesterday 1/17.I was there approximately 1 hour while he talked to him manager and we planned on picking up the car at 5. I receive a call about 1/2 hour later and he tells me they can't do the deal because I still owed 9 months on the lease, which I'm sure they knew because of the previous two visits I made to the dealership and they showed me on the computer where I put $1900 down on my last Nissan purchase from Ideal in 2010.I told them I will never buy another auto from them and I would not recommend them to any person I meet that wants to buy a Nissan.I'm extremely dissappointed in my experience and have never heard of this happening to anyone else. Remember they gave me the keys to the vehicle and I was to pick it up in 2 hours. I call this total incompetence. When I was called to and told the deal was off it was the salesperson that called me you would at the very least that his manager would have called because he is the one that approved the deal to began with. I had to ask to speak to him and I felt he was throwing his sales guy under the bus. I told him as far as I was concerned it was his fault not the salesperson.I would like this forwarded to the owner of the dealership for his review.I did lease my current Nissan from Ideal and they treated me well, but I will not do business with them again. It reminded me of a bait and switch scam.Thank you for listeningLeonard Perno 585.721.0693

jbivins

2 de nov. de 2012

picked up car after signing papers, player and back windows did not work. was told they would be repaired. care was brought back to them a week later they still have car (4 weeks later and my 1st payment is due) they have had my new car longer than I have

shree.shaw

17 de jul. de 2012

Ideal Nissan doesn't honor their warranties. I purchased the extended warranty and when I took my car in to be serviced they wanted to charge me for a service that I had paid for 10 times over. When I sponke to Bryan Kelley the manager, he did honor the service warranty that I paid for through Ideal Nissan. I will never do business with this company ever again. This car company is run by crooks.

Mjkomo

12 de jun. de 2012

I recently leased a 2012 Nissan Rogue from Ideal. Fred, my salesman was friendly, professional and very knowledgeable about the Rogue. He answered my questions and made the experience painless and enjoyable. From choosing the car with the options I wanted, helping with my trade in and making sure my financing was in order, everyone was courteous and professional. I definitely had a great experience and got the best deal out there. I would highly recommend Ideal to anyone in the market for a new car! Thanks, IDEAL NISSAN!!!

honey5308

6 de jun. de 2012

Ideal Nissan - 4000 Ridge Road West, Rochester NY, 14626. Worst experience at a dealership ever! We wanted a new Altima two door. Salesman Ron insisted to finance department we wanted blue tooth, we never asked for it nor wanted it, they charged an extra $4000.00 for something we will never use. Forced us to back date our signature on contract in March, 2012, car was not on lot when they called and said it was. Manager who runs two Nissan dealership apologized, but did nothing else. March 22, 2012 we picked up car after having a remote started installed by them, and had the car undercoated. Car was filthy outside from undercoating. They apparently could not wash it due to the undercoating. Salesman Ryan would not deal with us. Salesman that put the plates on the car told us we should not take it. They gave us a free doll up, told us to bring it in that Tuesday and they would clean it up. Needed to have an appointment, which they never made for us on Tuesday. Made an appointment for doll up and after two times cleaning it (the same day), they still could not get undercoating off the outside of the car. Not one feature on the car was explained to us by anyone. Manager and Finance manager insisted if we didn't like car we could return it. There are so many other issues we have had with them it is unreal. We have attempted to return the car to them, they refuse to give us a price on a car that has less than 3,000 miles on it. Nothing but headaches from this dealership. Now we are stuck with a car we do not want. Incompetence at its best.

rocklady

20 de feb. de 2012

Very pushy unprofesional sales staff! left and purchased new nissan from hoselton same day. avoid dealer at all cost! these people are crooks and liars!

sslesak

25 de ene. de 2012

I leased for my first time with Ideal. They were so helpful and supportive of all my questions and concerns. I refer all my friends and will be returning in the future.

OOLIM

28 de dic. de 2011

Don't ever go there. The dealership is very unorganized and they lie about everything. It would be great to go to a dealer and they know about financing, the mileage on the car they are selling and other important detail pertaining to the sale of the car, they didn't. What a waste of time!!

misti h

3 de dic. de 2011

previous staff was great new staff cares none to listen to customers worst experiences i have had with dealership have come recently since new staff. work was not done that i had paid for and when proven to management there was no action taken to remedy the fact my vehicle was did not receive the parts i was charged for when i looked to see what was done the part they told me was being replaced was not but i was charged for it technician still had it in his tool box but the charged me still and my car was running better still dont know what they did to it or what they charged me for but was definately charged for parts not installed and it took three return visits to get it fixed properly. stay away from these crooks!

vinnyb09

10 de oct. de 2011

They were great when shopping and buying a vehicle but they no way in hell want to help you when you drive off the lot and have things go wrong. In a few days after purchasing my vehicle I had to go in time and time again. Bill quoted me for work.I checked another shop and it was $200.00 less. I have the quote and the repair invoice from the less expensive repair shop. They tried to rip off their own customer.Now I'm faced once again after 3 months of owning this lemon with another repair. I bought a warranty but I bet they will tell me it's not covered.No one will pick up the phone and no one will return a call. What is wrong with this picture. When you walk in there are like 4 or 5 guys talking and sitting around service doing nothing!!!!!!HELLO....Pick up the phone!

kaysiec

24 de ago. de 2011

This was by far the worst car buying experience I have ever had. The salespeople were dismissive and rude and have absolutely no follow through or follow up. They say they will call and do all kinds of things and they never did!! They say they will call and don't, they say they will have things together when you get there and they don't. After 5 different trips there to get financing and paperwork set, they still didn't have things right. The salesman, Dennis, was who we finally were shuffled to despite being passed from 2 other salesmen who were apparently uninterested in helping us. Dennis said all kinds of things and never backed them up. Finally, when he said we could come pick the car up we got there and there was no car to be found. He tried to make excuses and apologize but then I was angry so i complained and said when we came back the car had better be ready for us to drive away. When we came back yet again the price was double what we agreed to and when I was outside Dennis told my fiance he didn't want to deal with another of my rants so keep me away from him! When i heard this I was even more angry at this awful place. We were stuck there for 3 hours trying to settle things up but I again got angry and complained to Dennis. He interupted me while I was talking and basically said he didn't want to hear anything I had to say and it was not his fault. Then he told me i was pissing him off!!!! Needless to say,I asked to talk to a manager. While I talked to Frank, who was just as rude and useless, Dennis sat across fromme giving me death glares with his arms crossed. The whole experience was ridiculous and terrible. Stay away and never go there!!!!!!!!!

Lonneshaj

17 de feb. de 2011

Avoid this family of liars, cheaters, thiefs, and crooks. these people say what's needed to get u in the door and keep u there they r a family business that only complete in house deals successful and fairly I'm willing to bet anything that their few good reviews were from close ones associated with the business my intial visit I met with James Russo one of the owners nephew James promised me a definite answer that next day for best financing options on a used car that I specially told him I wanted james also suggested that I leave a deposit to show the bank how interested and serious I am about financing ok so I left the down payment the following day I received no call from james the next day after trying to reach him all day he returned my call with some bs about having some obstacles but things r looking good he needs til the next day and he will have some definites far as financing during this time the car internet priced was jacked up $1000 the next day their phones were busy all day I tried all numbers listed from morning til evening finally after getting thru to the body shop they gave me a #2273800 that's not even listed by now I just told the rep I would be n for my refund not even a hour later james calls me from his cell hey I heard u coming in for a refund ok I can tell u what I know thus far when u get here when I get there a lill after 5 the clerk tells me james is not there and she can't refund me after 5 pm as I'm leaving thru the glass I c james in one of the front offices as I enter back in james runs thru the showroom past the waiting room and his desk to the back I sat and waited and demanded respect and my refund dunka came over and ask can he help me after calming I made this same deal with dunka much higher financing than I expected but overall I thought I finally had some definites he told me to come in tomorrow and I'd b driving my car home not I got there and he said the car was being serviced and would b finished by that evening that didnt happen either later that evening dunka said the car ask was not done many problems they r finding in the services shop is what he said but tomorrow at 10 that didnt happen either the next day I wasphysically mentally and emotionally drained dunka said give me til tomorrow evening and if its not done imma get u in something so there's no inconvenience to u well as you know the next day I went in b4 5 and dunka told me the same story about the car not being ready I demanded a refund. NOTE: during one my many visits I heard one of the women sales clerks (the one who works across from dunka) bragging about how she has gotten a brand new car from there for less than $100 a month 2 funny if u go to ti this dealer u will b highly disappointed in a abusive manner

susiedoozy

27 de oct. de 2010

Avoid this dealer at all costs! They took a deposit for a vehicle and while I was waiting for financing to be approved, they SOLD THE CAR to another customer! They didn't even call me - in fact I called them to verify it was being held for me and I was told "Yes" even though it sold the day before. We went to the dealership so I could show the vehicle to my husband in the daylight and it was no where to be found! NO APOLOGY - SCAMMERS! They also removed the Internet pricing on the vehicle which indicates they sold the car at a higher price than stated originally. I would never recommend this dealer!