A Different Bob

12 de ene. de 2016

Worked with to get us to get everything we wanted. And more. Very happy with the process and their ease of making the deal.

jonc

28 de sep. de 2015

I had a great experience purchasing a new car here. They gave me a fair price on trade and fair price on the vehicle. On a new car that's completely digital, they walked through everything with me because they are familiar and I don't own any other new dodge's. They took me serious from day 1 even though I was an out of state buyer. Ask for Paul in sales!

gabe

12 de sep. de 2015

Had my sprinter air conditioning fixed at Valley. This was a mistake. The mechanic told the service counter the aluminum hose connecting two components was damaged, and would cost 300 bucks to replace. When the service rep called me he told me the story. I went down and say freshly damaged aluminum compression nuts. I asked if they were that damaged before he took it off, how did he get it off. NO good answer was given.Now i have to spend more money then the first repair,BECAUSE of VALLEY'S incompetent reassemble of the air conditioning system. Got a run-around when i called. DO NOT USE THEM. THEY HAVE BAD MECHANICS. This is my opinion. Anyone can change oil and the wiper blades. It takes a real mechanic to do a real repair. Valley allowed an unqualified person work on my vehicle and now it will cost me a second time to get it fixed.

Gelvins

23 de ago. de 2015

We purchased a 2015 Dodge Ram 1500. Salesman was nice. Service started out good, but things got a bit slow after we had decided on truck and payment plan. It took way too long to finish the deal and paperwork. They need to work on speeding things up and get customers out and on their way.

Joel Abbott

14 de jun. de 2015

This is the first brand new car I've ever purchased, before I had only pur chased used. Paul made this an easy and exciting experience. He was professional, kind and didn't blow smoke about anything. He walked me through the entire process right down to showing me how the features of the car functioned. Meeting Paul and buying my car here were a great experience I'd recommend to anyone. Just remember once there to ask for paul because he really is looking out for the customer.

Golfer64

12 de jun. de 2015

This 2015 Chrysler 200S is the 7th vehicle I have bought from the organization, and It is the best car I bought yet. Keep up the good work!

Momof3

4 de jun. de 2015

Purchased a Chrysler 200, very nice staff and showroom. We were in and out and was an overall great experience!! I would recommend purchasing here to anyone!! Awesome job!

Dissatisfied Customer

30 de may. de 2015

I traded in a 2009 Mercedes Benz ML350 with brand new Michelins and absolutely not one thing wrong with this vehicle. It was cherry. What I bought was a 2006 Lexus GX470 with two new Michelins and two nearly bald tires. First off, when I traded the Mercedes in, it had a full tank of premium. When I drove the Lexus off the lot, it was half full. I bought a really crappy extended warranty that only covers for used parts. I took my Lexus to Boulder Toyota and $5,900 later and two new Michelins, I can honestly say I will never step foot, nor recommend this shady dealership even to my worst enemy. I'm still fuming over this. The sales person was the nicest guy in the world, Anthony. When I spoke to the owner of Valley Dodge, he was extremely flippant about it. Basically, you're S. O. L. I love my car, but for a 58 year old female, I really got SCR.WED. I hope whoever bought my Mercedes is really enjoying it. It was a very nice car.

gevaudan

29 de nov. de 2014

Just purchased a used car from them. Had to hagle after receiving a ridiculous offer for the trade in. They would come back with reductions ofb$40. Are you kidding? Then, they represented that the car had been serviced multiple times at the dealership but could!LD not provide proof. Car was listed on Auto trader as having 15,800 miles, but actually had a little over 20,000. They did not apologize forthe error or anything. Finally, aafter call the paper work was complete, and we were ready to leave, we realized that the gas tank was nearly empty. Again, no apologies, no attempt to fill up the tank. Just a quote (gas is like goal tsese days). Again, who are you kidding? I have bought a lot of cars, and this is the first time that a car is delivered to me with an empty talk of gas. Stay away from these guys !!!

beardb

21 de jul. de 2014

In short, the staff is condescending; the sales manager Spencer is too busy to work with you; and the general manager Tyler is too focused on getting a sale to listen to the customer. This will not be a review of complaints but a suggestion for improvement. Had the general manager the presence of mind to understand that customer service was important, not just the dollar signs, Valley Dodge would have had a sale that day. Because of the total lack of understanding of customer and sales service, this company will never get a dime of my money, nor anyone else I know for that matter. Here are my suggestions for improvement for the Valley Dodge:1. When a new salesman is working with a customer, dont allow other salesmen to be rude to him in front of the customer for asking simple questions about sales protocol. If necessary, talk to him later about proper procedure, but be friendly in front of the customer. Dont belittle the salesman in front of the customer.2. When the salesman introduces to you, the sales manager, a customer on the way out for a test drive, say hello to the customer, acknowledge him, maybe even shake his hand. 3. When I (the customer) apologize that I have to leave instead of sitting down to fill out paperwork and I give you my information and offer, please get back with me on my offer. Please dont assume Im playing a game. Dont tell me you have to put me in the system and run something through the computer while I wait. Take my phone number and address, thank me for coming in, and let me know you will get back with me as soon as possible.4. When I give you the offer after youve made me wait, dont tell me you dont know where I live (right after I wrote my address on your paperwork) or tell me that it depends on the county, city, or any such thing. Look those things up, sales manager or your employee, as you would normally do and get back with me with rejection or acceptance.5. Dont make the customer call to get an answer (especially since the customer has been looking at other vehicles and is curious if he should make an offer on one of them), and certainly dont tell the customer that you, the sales manager, were too busy to call back. That is of no consequence to the customer, and makes them feel unimportant. Even if you were too busy, a better approach would be to make up a story if needed, Im sorry I didnt get back with you, Im trying to get you close to your number but I havent gotten there yet and I was hoping for a better response before calling. They best we can do seems to be Remember, if a customer really cares how busy you are, they can always help you with your busy problem by not giving you business.6. When the general manager calls the next day to try and broker a new deal, dont disregard the customer when they say they didnt feel welcome at your dealership, and wanted to inform you of it. Instead of implying the customer of lying, try saying something like: Im sorry to hear that, can you please tell me what happened? 7. The general manager should NOT argue and discredit everything the customer says, imply they are lying, say there are two sides to every story and refuse to listen to the customers side.8. The general manager should definitely not accuse the customer of making up the story because hes unhappy his completely unrealistic offer (12K asking, 10K out the door offered) wasnt accepted, and then spend nine minutes interrupting and ignoring the customer to ask if hes going to buy the truck or not. A better approach, even if the general manager thinks the customer is full of it, would be to respond: Im very sorry to hear that. We strive really hard to give everyone a positive experience. Ill be sure to look into this and see what was going on. Im the general manager of the store and Ill deal with you exclusively from now on if you prefer that. Would you still be interested in purchasing the vehicle? Id be happy to try and work with you on this but in case you werent aware, there are about $1000 in taxes in fees on this truck, so your out-the-door offer was pretty low, if you couldetc. You can tell everyone later in the break room about the crazy customer you had to deal with, but dont argue with the customer who said repeatedly he was still interested in the truck.Had had the general manager had the presence of mind to understand that the customers perception was important, not just the final price tag of the vehicle, Valley Dodge would have had a sale that day. However, because of the total lack of customer and sales service, this company will never get a dime of my money, nor anyone I know in the market for a vehicle, forever.

board.biker

8 de may. de 2013

Sales guys literally wouldn't give us our keys back, but it was a good deal, so after looking around, came back and bought it a week later. Been in there 3 or 4 times for service, and they keep refusing to warranty what IS covered by the warranty, until you threaten to sue, then they "look into it" and budge. Paid an extra 3000 for a "bumper to bumper" won't do that again as a DIYer. This dealer is pushy, extremely rude, has horrible sales tactics, and lies regularly. AVOID LIKE YOUR EX GIRLFRIEND!

Buggsyboo

28 de nov. de 2012

The vehicle I purchased was missing an amplifier they advised me to go to car toys to fix this and refused to pay for it

Segosouth

9 de abr. de 2012

This dealership is awful. They use the old school tactics to intimidate and push you around like you are stupid and they are smart. I was very honest and straight forward and apparently they don't appreciate this quality in a human being. I would never recommend this dealership.

jaerbaer1

5 de ago. de 2008

Honest, above board. Great pricing. No surprises. They have a great selection and every time I go in they will only show me what I want to see. Even if it isn't time to buy they have patience and show me respect. The service department is awesome too.