Scott Pavlock

27 de oct. de 2016

Although extremely unhappy that my 2 day old car had to be taken for service I was impressed by the service provided. The service reps were polite and professional. They made arrangements to have my remote start installed which, when the car was purchased, was to take several days. Overall other then the fact that the car had to be serviced I was pleased.

Jerome A Cory

26 de oct. de 2016

I have always maintained my Subaru's through the dealerships. I have only been disappointed once, and that was regard delivery of a part, not the service of the vehicle.Brilliance has a bright shiny new facility, and it is staffed with some very impressive people. I intend to continue using them to service my Subaru

Joe Jedrzejek

26 de oct. de 2016

Brilliance service is a exceptional as their sales force and financing staff. Quick, friendly and the car came back spotless.

James

26 de oct. de 2016

I am very pleased with the attention and value that I received from Brilliance Subaru.

Linn

22 de oct. de 2016

Staff was great. Kept me informed. Car was ready as promised.

TJA

20 de oct. de 2016

One of the best dealerships I have ever encountered. Friendly, knowledgable, polite and patience!

Theresa G.

19 de oct. de 2016

I've purchased two cars on my own. Donna made this third experience completely painless!! No lengthy haggling on price or tricks up their sleeve. Slight wait for a backed up finance manager, but we filled the time by getting to know my new car's abundant safety features and connecting it to my phone's blue tooth! Time well spent.

Scott

16 de oct. de 2016

Dealer was straight forward. No games were played when determining the "best price." Jay was a pleasant salesman and I would recommend him to friends.

Darrin

6 de oct. de 2016

Salesman Brett did a great job showing us the vehicle we were interested in.

Sharon Hansen

29 de sep. de 2016

Thanks! Your service techs make bringing my car in for routine care easy and comfortable. Everyone is friendly and helpful and explains simply which is good!Thanks!!

Happy customer

29 de sep. de 2016

No complaints. Great service, nice employees,clean building.

Greg

27 de sep. de 2016

Easy to deal with. Easy buying process. In and out within an hour. Good experience overrall

Panda

26 de sep. de 2016

Friendly customer service and a very clean facility. Took over an hour and a half to complete an oil change and coolant flush which was much longer than I expected.

Alysha K

23 de sep. de 2016

After my car broke down, my mom finally agreed to get me a new car. After doing some online searching, I chose to get a Legacy and Brilliance Subaru just happened to have the one I wanted. From the phone call to driving off with my brand new Subaru Legacy, Ed Troike took complete care of us and made sure that we walked away as happy customers. He even made us honorary family. Either way, I'm in love with my car and I plan on sending anyone I can back there if they ever need a good subaru and excellent customer service

A. Nelson

10 de sep. de 2016

Felt the service was fine. I was told that this Jerking of the car at start up was the transmission, and they tested the car and said it was in the "acceptable range"

David Reis

5 de sep. de 2016

Very happy with over all experience. Great sales guy, very knowledgable. Subaru rides well, hugs the road. Great features heated seats. Very happy with the deal,

Tony Giamberdino

31 de ago. de 2016

Seamless. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Maurice Gauthier

24 de ago. de 2016

Thanks to Kevin Brown at Brilliance for helping me find this car!

J Asp

19 de ago. de 2016

I had purchased my Subaru at another dealer. This dealer stated that I need to get my first oil change much earlier than Brilliance. When I called to bring it at that time. Brilliance was very honest and told me to wait until 5, 000 miles. The person, which I spoked with, took to the time to make sure he was correct and that I could wait until 5,000 miles. On the day I came in, the process was easy. The person can outside where I was sitting to find me to let me know my car was ready. Everyone that I talked with was very friendly and helpful.

Megan Neitzel

18 de ago. de 2016

George was a lot of help. The wait was longer than expected for signing papers.

scarzy19

13 de ago. de 2016

I purchased a new Legacy from Brilliance Subaru. After looking over the vehicle, there were a few minor issues that needed to be resolved. I worked with Adam Mennella in the service department and he was very helpful. Adam looked over the car with me and kept me informed whent he parts would arrive. I scheduled a service appointment and Adam made the visit quick and efficient. Thanka for your professionalism Adam!

Steve

13 de ago. de 2016

I had an excellent experience at Brilliance Subaru. George Heller was knowledgeable on the various Subaru models and followed up with me several times. I had a few minor issues and George worked with the service department to quickly satisfy all these and make me feel appreciated as a Subaru owner. Thanks for your professionalism George!

Carol Pearson

9 de ago. de 2016

I was searching for a particular model and color vehicle. I was forgotten by my localDealership so I traveled 150 miles to purchase my car. I communicated by phone And email prior to picking up my new vehicle. It was overall an extremely positive Experience. Would definitely recommend this dealership.

Marmom

7 de ago. de 2016

Great buying experience. No pressure/ no hassle. Cindy was the best!!!

Ron58

7 de ago. de 2016

We came to Brillance after having some horrible experiences with other dealerships where we ended up walking out with a truck. When we arrived at Brillance we assumed it would be more of the same but to our delight it was an amazing professional and efficient experience with Ed Troik and Keith Johnson. They were extremely friendly and made our buying experience a good one and we went home with a truck that we were thrilled with and a price we were pleased with. By far the best car buying experience we have ever had!!!

R. Michaels

2 de ago. de 2016

Great salesman. Great dealership. We would recommend this Elgin dealership to anyone.

Mike

29 de jul. de 2016

Fast with no scheduled appointment. Air blows cold again! Aaaaaah!

Joe V

28 de jul. de 2016

I am a repeat Brilliance Subaru customer, and will be for a long time based on my experience at Brilliance!All the people there that I have met are friendly, personable, knowledgable, and enjoyable to deal with! There have been no exceptions. The service advisers are very good to work with and the customer waiting area is quite comfortable! When they tell you it will be ready, it is ready.If you are looking for a Subaru, I would recommend that you go to Brilliance first; I suspect you won't go anywhere else! Tell them Joe sent you!!

Witt0209

27 de jul. de 2016

Overall a great experience from working with Cindy to working with the Service Dept to have some accessories added

Chris Thornton

24 de jul. de 2016

New clean facility with good customer service. The management is keen to attract new business, for both sales and service work.They almost always wash your car, which is complimentary with a service appointment. This is even for an oil change. As such an oil change can take an hour. However for a quicker turnaround one can always request they not wash the car.

Terri W

21 de jul. de 2016

Thank you Brilliance Subaru and Costco Auto Program! Easy peasy, stress free experience.

Thomas Van Cleave

21 de jul. de 2016

Service was great. They found a rattle in the engine and replaced a belt under warranty - no charge to me. They also helped me activate the Bluetooth feature in the car.

KB

15 de jul. de 2016

Phil and the rest of his team were exceptional. He was available any time I needed him throughout my research phase of purchasing our cars. My husband and I both needed cars and Brilliance Subaru is by far the best dealership we have dealt with. We were thrilled with their level of customer service.

SMPC

14 de jul. de 2016

The experience of buying a car at Brilliance Subaru was exceptional. It was the best car buying experience I have had.

SMN

9 de jul. de 2016

I leased a new WRX from this dealer. They made what I considered a fair deal and all (sales people, sales manager, finance manager) were accomadating and easy to work with.

Jen Ho

7 de jul. de 2016

Everyone is very friendly and makes me feel comfortable. The facility is awesome and make time go by quickly.

QHoog

6 de jul. de 2016

From my first email inquiring about internet pricing to driving off the lot last night, everything was smooth and very friendly. Up front Andrew Kanning was very helpful answering my many, many questions via email, and once I made it to the dealer, Ed Troike took the lead and was very easy to work with. Both of these guys were awesome and had a passion for what they do. Everything was very transparent and low pressure. Sure, they'll offer you different options and packages, but there isn't a "hard sell". Also, there was no pressure to move up to a more expensive trim package. I felt like I was pretty well informed from my internet research and I knew what I wanted, and they respected that and helped me get just what I wanted. I would recommend giving this dealer a visit if you're in Chicagoland and want a Subaru.

Love My Subaru

13 de jun. de 2016

Thorough, efficient, great follow-up and follow-through, courteous, professional from start to finish

Buyer

9 de jun. de 2016

Ed Troike was our sales rep. After searching many places and many cars-easiest, best sales guy by far. Non assuming and helped back and forth with the pricing. Highly recommend him. Best "test drive" by any dealer we ever had!!!!

Tony P

9 de jun. de 2016

Salesman Ed T was outstanding. Friendly, well educated on the vehicles and more than capable at answering any questions set before him. Customer service at its finest. I'd recommend anyone looking for a new vehicle to ask for Ed .

chin

7 de jun. de 2016

reasonable price , no game playing , save my time , finish my purchase and trade in my car in couple hours, everything in positive. will recommend to my friend.

M. Flaherty

7 de jun. de 2016

I had a wonderful experience at Brilliance Subaru, Jay was very pleasant and helpful. My son lives in St. Charles and recommended your location to me. Nate in the finance department was very friendly, did not make me feel uncomfortable for not purchasing the WHOLE warranty package, but helped make the best warranty decision to suit my needs. Thank You Brilliance Subaru for guiding me in my purchase.

Linda Dew

3 de jun. de 2016

Outstanding friendly service by qualified caring professionals. The best experience I've ever had at a car dealership

Haley

31 de may. de 2016

Process went smoothly, salesman was friendly and not pushy. He gave me a reasonable price and worked hard in getting me the car I wanted under time restraints.

DJ Glascott

27 de may. de 2016

The team at Brillance Subaru did a great job of taking care of my car and of me. They even helped me pare my phone to the blue tooth.

Fran

20 de may. de 2016

I was a little distressed when I found out my 2 week old car was being recalled. But I am so impressed with the way it was handled, the speediness of contacting everyone, the concern for everyone. Things happen, but this was handled beautifully. Even my family was very impressed...

Cherie Aschenbrenner

17 de may. de 2016

I brought my Outback in for a recall; out in 30 minutes.

Ed Gifford

13 de may. de 2016

I know I can trust the service department at Brilliance Subaru to perform quality service and to thoroughly check by vehicle for any problems. Great service, friendly staff, convenient scheduling, and excellent value.

JenS

7 de may. de 2016

We went to Brilliance to buy a car and met Ed who took me on a very interesting test drive which the crosstrek really impressed me with what it could do. Ed was very thorough and helpful with explaining the features the car has to offer and helpful with the purchase of our crosstrek. We will definitely come back for the purchase of our next vehicle!

ruth nulle-hoxie

5 de may. de 2016

The employees here have always been so nice here. The facility is always so clean and neat.

Jerry Gabiga

4 de may. de 2016

I came with transmission fluid leak for a service. They found a transmission filter loose, and tightened w/o charge. Very Honest. Great and quick on other services. Love the personalized Automobile Status Report. Keep a good job !! Thanks JG.

Fran

1 de may. de 2016

It was a great experience purchasing my new Subaru Outback and I recommend Brilliance Subaru to anyone who is looking for a new car!They are professional, patient, and listened to my needs in a car.Ed was extremely knowledgable and spent a lot of time showing me all the features in the car.A great price! A great experience! A great car!!Thank you Brilliance Subaru!

New Car Girl

28 de abr. de 2016

I was a little apprehensive going into the dealership as I have not bought a car in 11 years. I communicated with Lisa on the internet and then went into the dealership. Ed was a wonderful help, even teaching me all the features on the vehicle I had chosen. He was very patient, making sure I knew everything I needed to know and gave me time to make decisions.. The whole process went very smoothly The building is very nice and everyone was so friendly. I know I will feel comfortable if I have to go back in to have anything about the vehicle explained (as there were so many features). I will definitely recommend Brilliance Subaru to my family and friends. Fran

Uncle Joe

27 de abr. de 2016

Quick, good and fair! I would trust them for future service!

Phyllis Babiarz

23 de abr. de 2016

Enjoyable experience. No stress or a feeling that you must buy now or deal is gone.Suggestion Have some strips available for your new car to place your I Pass on windshield .

Bill

8 de abr. de 2016

Brought Subaru Forester (2009) in due to a noise. Turned out to be a repeat of heat shield being loose. First time, they replaced a screw. This time they put in a permanent clamp. I was not charged for either service.Waiting room is very comfortable and coffee is provided.Service was speedy and agent was knowledgeable and polite.We just moved to Elgin and I am pleased with finding this convenient car store.

Robert S

29 de mar. de 2016

I took my 2006 Subaru Forrester in for inspection, it's been well cared for over the years, but has 116,000m with no troubles and needed a good going over before summer driving season. The inspection revealed that three items, front brakes and oil filter "O" ring, needed to be replaced. The dealership gave me a "loaner," took care of everything my car needed, and I was back on the road in 1-1/2 days. Couldn't be more pleased.

Bill Schuetz

28 de mar. de 2016

My overall purchasing experience was truly exceptional as it was so much more relaxing and the salesperson and manager made me feel comfortable. They went over everything with me and just made it truly as seamless as possible. I applaud them as they were very profesional yet very upfront and considerate too. They really know how to make a customer happy and were a pleasure to deal with.

Kelly

21 de mar. de 2016

Love the service department. They don't try to make you get things done that you don't need.

Maureen

19 de mar. de 2016

I had scheduled maintenance performed professionally and courteously.

Renee

17 de mar. de 2016

Not only is the facility really nice, the Service advisers are super helpful & friendly!!I will be bringing all my future service to this dealer.

TDK

16 de mar. de 2016

Great experience at Brilliance Subaru in Elgin. I was in the market for a Subaru Crosstrek and found exactly what I was looking for on the lot. I did not feel pressure from the sales person, and when I said no to extra services and plans, my answer was accepted without pushback experienced at other manufacturer dealers.I highly recommend Subaru as a manufacturer of high-quality, high-value vehicles, and Brilliance Subaru as a high-quality, high-value dealer.

Ozzie

12 de mar. de 2016

This is pretty much the only dealership I can go to for service.But they do a good job.

Jennifer Hodor

11 de mar. de 2016

Awesome dealer....I have never had ay problem getting any appointment needed

Linny

11 de mar. de 2016

Great staff. In and out quickly! Everything explained. No work done until it was ok'ed.

Joseph Claussen

9 de mar. de 2016

Phil was awesome and very helpful in helping my family and I find the right car.

Renee

26 de feb. de 2016

I went to Brilliance in hopes of buying a new safe car for the winter weather. Everyone we dealt with, especially Ed and Mike, were amazing! I definitely recommend going here!

Mike

14 de feb. de 2016

Outstanding experience! Beautiful facility and friendly professional employees.

Jamr

13 de feb. de 2016

Brilliance has once again again the high quality of service with our most recent service. They thoroughly inspected our car recommending and performing the needed repairs. Absolutely my favorite service site and will continue to return in the future.

Joe Bratanick

6 de feb. de 2016

It was a very easy process, the people were very kind and caring.

Picturegurl79

18 de ene. de 2016

The service attendant was polite and was prompt in helping me. The work took less time than he told me it would. Everyone was helpful. Always have a good experience here.

David

9 de ene. de 2016

Truly easy experience. No games. The price they quoted me via e-mail was the price I paid. The entire staff was very attentive and wanted to make sure I was happy with the car. I have two friends who purchased from other dealerships and their experience was completely different from what I experienced at Brilliance. The biggest compliment I could give is that I would recommend Brilliance to anyone and I would buy from them again.

james reichard

3 de ene. de 2016

Every time we have had are car serviced at your dealership it is a good experience. Very friendly staff.

Cindy and Sheldon Gecht

2 de ene. de 2016

The first positive experience I've had in purchasing a vehicle.

Pat Guritz

30 de dic. de 2015

My experience at Brilliance Subaru was great. They were very accommodating in having me bring my car in the same morning that I called. The staff was very courteous, explained everything to me and my car was promptly serviced.

Blackhawks Plates

27 de dic. de 2015

After deciding to purchase the car, Cindy was exceptionally friendly to us. She gave me advice for my new car like she was my own mother, which I am very grateful for. It was a long wait before signing all of the papers but it flew by because we had someone to talk to. She did a great job making sure that everything was in place with the car before I left. Great experience at Subaru!

Matilde

16 de dic. de 2015

Overall the process was a good experience and people was great!Definitely I'll recommend Brilliance Subaru to my family and friends.

Edward

9 de dic. de 2015

We originally went to Brilliance Subaru to look at a used 2015 Outback which we found listed on the internet. After looking over and test driving that Outback, we decided it was not the one for us. However, we looked around at the other Outbacks in stock and found a 2016 with the color and options that we were looking for. We then sat down with a salesman and worked out a price we can live with. We ended up spending a little more than originally planned, but we got a brand new car with everything we were looking for.

M.J.

7 de dic. de 2015

I came in for a simple repair. I was happy to find that the servicemen filled the air in my tires too. I thought the showroom and waiting area were quite nice. I had to ask twice for suggestions on tires for my vehicle, otherwise everything was excellent.

Arnold DiTomassi

6 de dic. de 2015

Our sales person Brett was very helpful and made the purchase of our Kia Sorrento very easy.

Renee N

1 de dic. de 2015

Fast friendly service!!! Excellent experience!!! Thank you for all your time and consideration....

DP

1 de dic. de 2015

wish that the paperwork process took shorter time, in this day of technology we still fill out these huge contracts when we buy cars.

Vlad Loukasevich

28 de nov. de 2015

Easy - 'no push' sale.Friendly and experienced staff.

tgehling

20 de nov. de 2015

We were very pleased with the service we received from the entire staff at Brilliance Subaru. We had looked at our local dealership and walked away quite upset. The people at Brilliance were friendly, genuine, helpful, and willing to do whatever it took to make our shopping experience a pleasant one. It worked! We purchased a new car from them, and would recommend them to others. We believe it is important for people to look at online reviews of dealerships. We live in a different state and drove almost three hours to visit Brilliance Subaru. Yes, there were dealerships closer to us. However, when looking online at the inventory Brilliance had, in combination with their online reviews, we felt it would be worth the trip, and we were right!

Ed

16 de nov. de 2015

I always get courteous service along with promptness.

windycity

16 de nov. de 2015

This dealership has a great feel - you don't feel like you are buying a car. My salesperson Cindy Laudermilk was outstanding and made it a lot of fun for me. The finance manager Nate was a ton of fun, and the general manager Jim was really nice. I ordered a WRX and got it way ahead of time. I came here because of the reviews, and I am glad I did. Great people, great cars. Thanks for making it fun as I think I needed that!

carol williams

14 de nov. de 2015

Outstanding !!!!!! - Adam took care of car needs and helped me beyond that - Dan answered questions about electronics and didn't make me feel like an old lady

Mr. Rice

12 de nov. de 2015

Went in for service and did not have an appointment. I was told it would take about an hour to service my Lagacy. Iin about an hour I was on my way and they even washed the car!

RNH

11 de nov. de 2015

Very nice people & facility. I have always been treated with respect when i have visited the service center.

Laurie

8 de nov. de 2015

Brilliance Subaru by far surpasses the other 2 Subaru dealerships in the area. Even though it's not the closest to me, I will continue to go there for all my service needs. Their service staff and customer service are exceptional. You can bet this will be the first place I go when the time comes around for a new vehicle.

Valerie

3 de nov. de 2015

The buying process was an all around wonderful (unexpectedly so) experience. I would highly recommend Brilliance Subaru.

Paula

1 de nov. de 2015

Brilliance Subaru employees are always so professional. Their service area is really clean and the waiting room is clean and comfortable. If you wait for the work, they always tell you how long the service will take. I've never had to wait longer. The service writers always look for ways to help you save money on your service. I love being able to schedule service appointments online so I can find a time that fits into my schedule.

William V. Flowers

25 de oct. de 2015

Outstanding operation, that being the case this will be my first stop before my next vehicle purchase and service cosiderations

bonnie

22 de oct. de 2015

I am thrilled to have this Subaru dealer in our area. I have used them twice now for service and am a very happy Subaru owner.

Judy Gannon

22 de oct. de 2015

excellent from start to finish, I was extremely pleased with the entire staff and the show room and rest room being very clean. The test drive was a real test drive.

DJ

19 de oct. de 2015

The staff at Brilliance always do a great job and I love their facility.

Dominic DeBock

19 de oct. de 2015

Great place great service. 599 for oem trailer installed is a bit hight but that is on Subaru not the dealership. In and out no worries.

Peggy Turner

1 de sep. de 2015

What an absolutely wonderful experience! I would definitely buy another car from this dealership!

JKH

29 de ago. de 2015

A wonderful experience! I would highly recommend Brilliance Subaru.

Musky Fisherman

28 de ago. de 2015

Ed Troike (Our sales rep) convinced me, thanks ED. I was hesitant about switching from Honda to Subaru but glad I did! 3 days after our purchase I was off to meet a friend for lunch when, a woman pull out in front of me turning in the same direction I was going and because I had Eyesight on my car came to stop. Man I am sure one of us would have not made it if it wasn't for Ed and my Subaru with Eyesight------ I truly believe it save one of our lives. Thanks to all I can still enjoy our family. bye bye Honda. Love my Subaru. Karl

Michelle

24 de ago. de 2015

Fast service. Good customer communication. Highly satisfied.

palm518

15 de ago. de 2015

This is was an exceptional sales experience. Ed Troike showed comprehensive product knowledge. The demonstration rides were instructive. A broader selection of colors would have been nice, but this is to be expected this time of year. We will certainly visit with Ed at Brilliance when we're ready to make another purchase.

berta moone

11 de ago. de 2015

very happy with my new subaru and jay the salesperson was excellenta knowledgeable and especially not pushy at all

ruth

30 de jul. de 2015

A very nice experience in service dept after the run around at another dealer.

Douglas Vandewalker

28 de jul. de 2015

Thanks Dan for a stress free experience. I really enjoy my new crosstrek, glad I ended my search with Brilliance.

Greg Schwartz

26 de jul. de 2015

Very smooth transaction. I drove several different Outback models and decided on the 3.6 model. Glad I did, the extra power of the 6 cylinder makes for a much more fun driving experience. So, far the vehicle is fine- no problems. When we picked up the Outback, my wife found a minor paint chip on the driver's door. Jim was very helpful with getting a repair arranged.

Donna

8 de jul. de 2015

Phill was very personable throughout the process. We would purchase another vehicle from them. Their inventory was plentiful.

curt

7 de jul. de 2015

Solved check engine light quickly and there was no charge

CL2015

8 de may. de 2015

Bought the 2015 Subaru Legacy and I could not be happier with my decision. The salesman, Brett Cassell, was an absolute pleasure to work with and very informative about the Legacy. The facility was very nice as well. I will be recommending this facility and salesman to everyone!

Cris Espinoza

24 de abr. de 2015

KB is the man. The moment is step in this facility I knew I would get the car. very professional , no pressure approach. I wish all dealers are like you. You guys are awesome.

Al M

20 de mar. de 2015

My wife and I went to Brilliance after seeing it as we drove by and we were looking for a new car for her. It is always with trepidation that we do this as we have had some not so great experiences with dealers. However, this was the best experience we ever had. Ed Troike was very helpful and made the experience very positive and without pressure. When he had to leave for awhile Brett Cassell to over and was equally as helpful. Ed returned in time to walk us through our new Legacy. I can honestly say that I will recommend these guys to everyone looking for a Subaru. This is our first one and so far we are very impressed. I actually am looking forward to future purchases as we need to replace our vehicles. Great prices, great customer service, just a great overall experience. "

Stefstew

4 de mar. de 2015

Looking for a vehicle under $10K for our daughter to drive back and forth to college 450 miles away. Spoke to our salesperson Keith on the phone prior and decided to make the 60 mile trip to Elgin. Keith was very patient, knowledgeable, and helpful in making our choice. Felt like we got a good fair deal. Upon driving home the check engine light came on. Called Keith who turned me over to Jim the GM. Without hesitation he told me to turn around and they would take care of whatever the issue was. They gave me a loaner as well. They fixed a bad O2 sensor and everything is fine. They did the right thing and I can tell you that I don't think that's the exception with this dealer more the rule. If we are ever in the market for another used car or a Subaru in the future we will definitely be back.

Subaru FanBoy

4 de feb. de 2015

I came to brilliance with specific demands on financing a particular car. After being welcomed into their new facility I sat down and got to buisness. With in minuets their salesman gave me the credit app and the finance guy went hard to work to meet my needs. I was not expecting such an easy experiance. Not once did they try to up sell me or offer something I didn't want. The car I was looking for they didn't have on the lot and they located the exact car after two weeks thru a dealer trade. I called daily nagging about the time frame of my car's arrival and this dealer kindly answered every question with positive feedback. The staff is extremely friendly and willing to help you find the right car. They dont just push you into one that's on their lot if it's not what you're looking for like the experiance I had at Gary Lang.

John Munson

30 de ene. de 2015

From the moment I stepped into the showroom to look at the cars, I was greeted warmly and felt very comfortable. The product and sales people took time to explain the vehicles features and were patient with me when it took me a little time to fully understand. I did not feel I was being rushed at any time. The people were always courteous and exceptionally knowledgable. My second visit to the dealer to purchase a vehicle went flawlessly. We started with another test drive in the vehicle I wanted to purchase. I got more questions answered and upon the return to the dealer facility,we calmly talked about pricing. It took us only a short time to agree upon a price. Even after the purchase they periodically would contact me to see if I had any questions. I love the car and would recommend anyone interested in a Subaru to visit this dealer.