JanieWantsAnewCadi....

23 de nov. de 2014

This is our second time purchasing from Brotherton. We bought a 2015 Denali truck that we love. We actually drive 2 hours from Ferndale Wa just to do business with Brotherton, and because of the personal relationships we have developed, the easy transition, and fact that they always have what we're looking for, we will always make that drive and recommend this dealership to friends and family. It has literally become as easy as picking up the phone, asking for our favorite guy there, telling him what we want, and he gathers the details and gets the paperwork started for us before we even leave on our long drive south...that really helps us save time when we have little ones with us! The staff there is friendly, fun and knowledgeable, and everybody helps everybody. I wouldn't shop for a vehicle anywhere else... Looking forward to that new SRX in a few months! See you then!

janie

23 de nov. de 2014

This is our second time purchasing from Brotherton. We bought a 2015 Denali truck that we love. We actually drive 2 hours from Ferndale Wa just to do business with Brotherton, and because of the personal relationships we have developed, the easy transition, and fact that they always have what we're looking for, we will always make that drive and recommend this dealership to friends and family. It has literally become as easy as picking up the phone, asking for our favorite guy there, telling him what we want, and he gathers the details and gets the paperwork started for us before we even leave on our long drive south...that really helps us save time when we have little ones with us! The staff there is friendly, fun and knowledgeable, and everybody helps everybody. I wouldn't shop for a vehicle anywhere else... Looking forward to that new SRX in a few months! See you then!

Cadillaclady123

20 de nov. de 2014

Great dealership! I love the team there and I was just in for serivce. HOWEVER..... My favorite sales person is no longer there. Ryan Anderson. Sad face! I will still service and stay a customer

Lin J.

30 de oct. de 2014

We brought our '06 Cadi in for recall work on the ignition keys. Everything was handled quickly and everyone was friendly. And the waiting room coffee was excellent!

PRG

12 de sep. de 2014

Ryan Anderson & Brandee were amazing again! This was truly outstanding Customer Service!

happycustomer90

11 de sep. de 2014

Just bought my second car from Brotherton Cadillac! People always say that dealership are terrible and car salesmen are the worst. These people obviously haven't visited this dealership. Ryan Anderson worked with me and he was professional, kind and I trusted him. These guys are great and I love my car. There may be a lot of bad dealerships out there but this certainly isn't one of them. Thanks guys!!!

DU

7 de ago. de 2014

Ryan Anderson at Brotherton was fantastic at pointing us to a purchase opportunity. The entire Brotherton team met us with enthusiasm and we drove off completely satisfied with the sales process. They were all over it - hands down one of the easiest new car experiences for our family!

CJ

6 de ago. de 2014

The whole Brotherton Team made the experience quick and easy. We are super excited about our new car and appreciated all the help!

Cadillac in town

1 de ago. de 2014

I just bought a brand new Cadillac Escalade from Ryan Anderson and I would have to say that I am very pleased! The dealership is great and Ryan made me feel at home! Thanks everyone, including Brandee in finance!

Happycamper1

1 de ago. de 2014

I just bought a used car from Ryan and I am a happy camper! The car is great and the experience was even better. Not going to buy from anyone but him from now on!

Ray and Cyndie

8 de jul. de 2014

We bought a 2013 Cadillac CTS Premier from Ryan Anderson and worked through the paperwork and financing with your Finance Manager Brandee Miller. They were both amazing! They were so friendly and professional. I will definitely come back, and definitely recommend Brotherton to others. Ryan and Brandee both stayed after hours and went the extra mile for our family. Thank you for a fair and honest transaction that we believe was beneficial to all parties.

Josh Blake

23 de jun. de 2014

Ryan received an email regarding inventory Saturday evening after close of business. I received a prompt reply with specific answers to my questions around 10 AM the following Sunday morning. Ryan explained special offers and opportunities that I was unaware of that were in my best interest. These opportunities he offered prompted me to come in to the dealership to get serious about a new car purchase. They valued my trade-in fairly and with a sound explanation that I found credible and reasonable. Once we established a fair trade in value for my car we negotiated a purchase loan for the new car. Twice Ryan came to me unsolicited and made me aware of two ways he could offer me an additional $1,000 off the new car purchase. I have never been treated so professionally in an auto transaction. I walked away impressed with Ryan and the Brotherton dealerships professionalism with an awesome new car!

Ken H.

11 de may. de 2014

I purchased my dream car, the 2014 GMC Acadia SLT. The salesman (Gary Brady), financial manager (Stefanie), parts and service departments were all great to work with. There was no high pressure sales and all were very accommodating and helpful to me. Gary was knowledgeable about setting up the display options and even paired my cell phone with the bluetooth.

Happywithmycar123

28 de abr. de 2014

Dealt with Ryan Anderson who handled things professionally from start to finish. Personable, insightful and consistently helpful. We were looking a several different cars at several different dealerships and Ryan stood out in all ways. For anyone interested in the vehicles carried at your dealership, I would tell them to get their contact and help from Ryan.

RayRuckus

13 de abr. de 2014

I'd been shopping for an F150 Lariat for a couple months. I had actually wanted something a little newer, but the truck was in great condition. What really sold me was the way I was treated by everyone at Brotherton, especially Ryan Anderson - the Internet Sales Manager. He was very helpful, and most important, he was very honest. I have more trust in Brotherton than any of the other dealerships I have shopped at. I will be a return customer. A completely painless experience. Thank you.

BWT

5 de abr. de 2014

2011 enclave The relationship started out a little rocky BUT one of the helpful staff went and tracked down the STRONG brown bomber that I wanted to buy. It is tuff to find a sweet deal in this part of the country but this shop/business does a good job of easing the pain. Thanks and keep up the good work. AND no perfect scores, don't want your heads to swell

Football Mom

2 de abr. de 2014

But didn't really have to. I did a lot of research beforehand and test drove umpteen vehichles before finally deciding on an Enclave. I had planned to do lots more legwork and comparison shopping but Ryan Anderson was committed to finding me a deal that I was happy with and worked hard to earn my business. I will definitely recommend the "Brotherton Experience" to all my family and friends!

Lynn Suedel

27 de mar. de 2014

brought our new truck to us in for a go through. There were a few things that needed fixed. Your service team did a great job finding each thing that was wrong with our 2003 Escalade EXT. The work was preformed and I was told that my truck would have to be kept over night. I was given a loaner car so I could finish working while my truck was serviced. Thank you for taking care of everything. Lynn and Mark Suedel

Moreyone

17 de mar. de 2014

I went to the dealership with my husband to test drive the 2014 SRX and find out details on the lease options. We test drove the car and loved it. The lease was explained to us in great detail and we left with a new car and feeling very pleased with our experience.

Dwight

14 de mar. de 2014

I took my ATS in for standard warranty service and waited for the service to be completed.The car was thoroughly inspected with all service performed and all fluids topped off. The car was washed and cleaned before I picked up the car. The service consultant Chris Ringhofer spent the time with me to discuss the service to be performed and also some service details on another Cadillac. Chris did a great job. I am very satisfied with Chris, the mechanics, and Brotherton Cadillac.

Skitrip

11 de mar. de 2014

I brought in a gmc Acadia that had damage with traction and steering. I needed the car back within 4 days to allow a vacation trip to take place. My service manager had the info and parts identified on the first day and ordered and installed in time for my trip. The car drive beautifully. Many thanks.

DD

4 de mar. de 2014

I came in for an oil change and a few other small cosmetic issues with the car. The vehicle had some interior trim squeaks and rattles. The dealer kept the car and identified the sources of the problem and rectified pretty quickly. washed my car and handed it back to me in perfect shape. During the time I was provided with a nicely equipped and clean loaner car. the staff were freindly, knowledgeable and receptive.

John McKenna

25 de feb. de 2014

From start to finish Ryan Anderson has done nothing but been polite and courteous. He was not pushy and has bent over backwards to help me get the deal I wanted. At the end of the day I can honestly say this has been THE BEST car buying experience to date. I HIGHLY recommend this dealership and especially Ryan Anderson. You won't be disappointed!

HappybuyerinWA

11 de feb. de 2014

I called in and asked for the internet manager and was soon in contact with Ryan Anderson. He helped guide me through the process of buying a car. I have to say it was so easy, I got a great deal and I am very happy I contacted Brotherton Cadillac. Ryan is my go to guy for the future! The finance department made sure that I received a great interest rate as well! It's nice to know that there are still good people out there. Thanks guys!

Ben

31 de ene. de 2014

I purchased a Subaru WRX from Ryan Anderson and had an exceptional experience. The staff at the dealership is very friendly and polite. I would recommend this dealership to anyone who is looking for a new or used car and wants to deal with knowledgeable and caring employees.

GOHAWKS!

24 de ene. de 2014

I recently bought a new car from Brotherton Cadillac. I was working with Ryan Anderson and he made everything so EASY! I was pretty scared going into a dealership alone. As soon as I met Ryan I felt comfortable, and confident. My car is awesome and my experience was even better! Thanks Brotherton Team!

Glen & Tammy Cox

4 de ene. de 2014

From the moment of first contact on the internet to the exchange of keys the process was flawless. We purchased a new 2014 Buick Regal GS AWD from Ryan and Troy. Ryan was so excited about the car it was infectious. He knew everything about the car and loved it as much as we did. The actual deal was fast, easy and no pressure. We highly recommend Brotherton and Ryan for the best experience possible!

SilverSierra

29 de dic. de 2013

I just bought a 2014 GMC Sierra from Brotherton. The buying experience was awesome! I cannot say enough good things about the whole process. Got to meet Brad Brotherton, great guy! He sat down and talked to my family, making sure they were comfortable, especially my 6 yr old. Haven't seen that at any other dealerships. While there, I worked with Ryan, MK and Roberta. All positive, no pressure. Ryan really did a bunch of running around for me, with numbers and such. Not one gripe or loss of smile. They have a positive, relaxed vibe throughout their team, which I appreciated. No pressure or tenseness from anyone. I will always go to Brotherton first when looking for a vehicle from now on!

Len's Odyssey

9 de dic. de 2013

We called Ryan Anderson and briefly talked about the car. We went to the dealership, took a test drive and bought the car. Ryan was most professional and very easy to work with. He did not give the farm away but I felt good about the deal that we were able to put together. Well done, Ryan!

Toni

2 de dic. de 2013

Thanks for treating my 90 year old father-in-law with respect on his recent service visit. Upon learning that the part for his car was not available and that the car would need to be left for a few days you provided him with a shiny 2014 Red Cadillac. Way to go guys for loaning a 90 yr old a new car, you could have just called him a cab so he could get home. But nope he received the same service as anyone coming in for service whether they were 25 or 90. That shows class.

Darren B.

19 de nov. de 2013

So short story long--I was researching new and used cars for a good 10 months easily. I ultimately narrowed down my search to a couple of different cars and models. Since Cadillac CTS was one of them I dug deeper into this car. I had looked at one at a different dealer up in the Shoreline area and that sparked the more serious interest. I found that Brotherton had 3 CTS's that I wanted to see in person so I sent and internet inquiry. Ryan Anderson responded very quickly. We set up a day for me to visit which was just this past Saturday (17th). Ryan was ready to show me the luxury and beauty of this Cadillac model. We did the customary test drive with one of the cars and I fell in love with it........anybody would! With Ryan sitting in the passenger seat we discussed in detail, for a good 30 minutes, all the features and he answered all my questions and then some. It was the most non-invasive experience with a car dealer EVER. Ryan was a complete professional, put no pressure on me what so ever and just plain projected a totally relaxed demeanor. He quickly gained my trust and made it so easy to make the decision to buy from him and Brotherton. I would highly recommend Ryan and the Brotherton dealership to any body looking for a new or used car. He has the "stuff" that makes the buying experience way, way easy. Thank you Ryan Anderson and thank you Brotherton Cadillac. YOU GUYS ROCK!

Ike

18 de nov. de 2013

Just purchased a 2010 CTS from Brotherton Cadillac and it was the best car huying experience I have ever had thanks to our salesman, Ryan. When it's time to buy again Brotherton and Ryan wiil be my first choice.

Darren B.

17 de nov. de 2013

So I have been researching and looking at cars online and in person for close to 10 months. I narrowed my choices down (finally) to a couple of different vehicles and Cadillac won! I purchased a darn near new CTS from a young gentleman named Ryan Anderson at Brotherton Cadillac in Renton. Let me tell you a little bit of my experience. First, Ryan was totally cool. He was very "laid back" meaning he didn't push me into anything, didn't pressure me in the least and was extremely knowledgeable and friendly. I will tell everyone I know about my experience with Ryan and the rest of the Brotherton team. When I first arrived at Brotherton Ryan grabbed the "keys" to the three cars I was interested in and we were off to the races. I test drove one of the three and absolutely loved it. Ryan and I sat in the car for close to 30 minutes discussing this and that. He answered all my questions in great detail. I did not leave Brotherton wondering about anything. When the deal was done Ryan had had the car detailed for me and a FULL tank of gas! Does that happen anymore in this world of ours? It did at Brotherton with Ryan Anderson. Again, I am 150% satisfied with my complete experience and I would recommend Ryan and Brotherton to everyone looking for a new or used car. One more shout out for Stefanie in Finance, this young lady rocks as well. Made the "painful" part of purchasing a car totally painless! Between Ryan and Stefanie I will buying all my future vehicles at Brotherton. GO CADILLIAC and Ryan!

Joey

13 de nov. de 2013

Outstanding experience with Brotherton in Renton! Everyone is so friendly and professional. Nothing but fantastic service from the moment I sent an email regarding an interest in a vehicle, to a few hours later when I drove it off the lot! Ryan Anderson and the rest of the team are so kind, understanding and helpful. Ryan was fast and efficient in setting up a viewing and making sure everything was just right and ready for us to drive our new SUV home within a few hours. My family and I are so pleased with Brotherton and our knew SUV. Thank you for the outstanding customer service!! I would definately recommend Brotherton, in Renton, to anyone looking for a smooth transition into a new or pre-owned vehicle :)

GMCFORME

4 de nov. de 2013

I bought a new car this weekend from Ryan this weekend. A+!!!!!! We are going to him from now on to buy our cars! This was as easy as can be. The negotiation lasted 1 minute! Thank you Ryan and Brotherton Cadillac!

New Car Shopper

2 de nov. de 2013

I bought a Buick for the first time after speaking with Graham E. He was personable, knowledgeable, and answered all of my questions. Now, I have a fun and reliable car to drive! I am very happy with my experience at Brotherton and would contact Graham again if I am back in the market for another car.

Spokanegirl123

31 de oct. de 2013

I purchased a Lincoln MKZ from your dealership with Ryan Anderson as my salesman. I just wanted to send you a note telling you what excellent customer service I received. Ryan did amazing with his correspondence over email and online information. I have been looking for the right vehicle for 6 months and have done all of my research online. No other salesperson was as quick to respond with all the information I asked for. Ryan understands the internet buyer and I truly appreciate his help. I planned the trip from Spokane to Renton in 2 days to buy my car over my weekend. If Ryan was not as intuitive, I would not have been able to arrange my trip as fast and may not have been able to make it over to buy the car. Ryan also went the extra mile to make sure the car was held for me and not sold before I got there. The sale was basically made online and Ryan made that happen. Please be sure to Thank him again, and a side note he sent me an email to make sure I made it home okay - he understands the extra mile and true customer service.

NewGMCOwner

29 de oct. de 2013

First I wanted to say how at ease he and the team at Brotherton Cadillac made me feel when I fist showed up! Graham helped me understand the Terrain's trim levels and option in a very polite and comforting way that really made me feel like I knew what I was buying. He also made the financing and explanation of the warranty and how to use the vehicles features simple and to the point. I would highly recommend Graham and The Brotherton dealership to anyone in the area!! Thank again Graham I love my new car!

Shahin

28 de oct. de 2013

Ryan immediately responded to my query about a used car by both email and phone. He is very personable and thorough at explaining the car's details. I appreciate his honesty and patience, and he truly earned my business without being pushy at all. Will definitely recommend him to my friends and go to him if I am in the market for a car again. I didn't know I can actually like a salesperson! Thank you Ryan.

SeattleCOUG1234

21 de oct. de 2013

I can't say enough good things about this dealership! I contacted Ryan online and it was a great experience! Great pricing and better customer service. Go Cougs!!!

Acadia123

14 de sep. de 2013

We couldn't have been happier buying our new GMC Acadia from Ryan. We found out about him from reading reviews and we are really happy that we called and asked to work with him. The dealership is beautiful and everything was so easy and actually enjoyable. We wouldn't buy a car anywhere other than Brotherton and Ryan is the go to guy for our friends and family from now on.

Dr. Tom

1 de sep. de 2013

I live in Vancouver Washington. I had called around to many different dealerships trying to find the best deal on a Yukon Denali. Ryan Anderson was by far was the most helpful. From the moment I began talking to him, I realized he was a man of integrity and honesty. He worked with me and gave me a spectacular deal on this vehicle. I flew up from Vancouver and went to the dealership. Even though everything we talked about was over the phone, he lived up to everything that he promised. He showed me every feature on the vehicle. I felt like a friend was showing me the vehicle and not a salesman. I left feeling good about my purchase. I would have no problem sending a friend to Ryan, knowing he would take great care of them. Thank you Ryan and I wish you the best!!!

Gina Fierro

24 de ago. de 2013

We purchased my Buick Encore from Graham Egger of Brotherton Cadillac back in February 2013. Graham was very helpful with the process he explained all of our options to us. He corresponded with us via email and phone for several days, answering all of our questions. When we finally decided to buy, we went to see Graham, he made the entire process easy and enjoyable. We traveled over 100 miles to go to Brotherton to see Graham, before we left the dealership Graham set up my Bluetooth, and got me familiar with where all the devices were. He told me if you have any questions just call. I would highly recommend going to see Graham Egger at Brotherton Cadillac in Renton, WA.

A two GMC family

23 de ago. de 2013

We worked with Graham Egger when we were looking to buy a car better suited to our family. Graham made sure he understood our needs before he provided options that might work for us. He listened to what we wanted (and didn't want) and helped us meet our needs. Graham made our car-buying experience a great one! A major bonus was the TV room for the kids and the understanding and patience of the Brotherton team when the kids were losing patience.

Best in class!

22 de ago. de 2013

Recently I contacted the internet department at Brotherton Cadillac and began speaking with Ryan Anderson. Later that day i drove home with the car of my dreams! I couldn't believe how easy and quick it was to buy a car! This Cadillac dealer is definitely best in class! Big thanks to Ryan for being honest, straight forward and not playing games. I couldn't be happier and he is my salesmen for life. Just reach out to him and I can assure you that you are in good hands!

CP

22 de ago. de 2013

Could not have had a better experience. I would like to recognize Graham Egger for a job well done. Thanks for your time! We will be back.

Yahooooooo!

20 de ago. de 2013

Buying a new car has never been better. The Denali is such a nice car and Graham Egger did a great job showing me all of the details of the vehicle and guiding me through the transaction. It was a great deal and beat the competition big time! Thanks Graham and Brotherton Cadillac.

Dan

20 de ago. de 2013

Could not have had a better experience. All staff were professional and trustworthy throughout the entire process. I especially would like to recognize Graham Egger for a job well done. You were great. Thanks for everything.

Cadillac ATS fan

20 de ago. de 2013

Graham Egger was amazing the process was simple and easy with no pressure! I Love my new Cadillac ATS and found with Graham's help the CUE system is so simple to use and customize. I would suggest to anyone looking at a new or used vehicle contact Graham Egger you will be glad you did! Thank you again!

CadillacATS

20 de ago. de 2013

Great experience buying a new car! Graham was friendly, informative and could easily answer all my questions on the Cadillac ATS. I wanted to point out some of the things I found so wonderful. They have a cutious friendly laid back staff that was both reassuring and i felt confident that if i had an issue it would be resolved quickly. Graham was a great source of informationa nd I found it easy to learn about the infotainment system in my new Cadillac ATS (CUE). I would strongly suggest Calling Graham for a New Cadillac!!!

Charlie Bass

13 de ago. de 2013

Ryan Anderson was awesome through the entire process. My wife and I drove from Everett to test drive a few cars and ended up buying a brand new Acadia Denali. Very low pressure and super knowledgable on the products. He truly made it easy. I highly recommend Brotherton and Ryan Anderson.

Jensen's in Olympia

12 de ago. de 2013

We were shopping for a car on the Internet and we saw one that caught our interest. We called Ryan and he called us back. We told him we were interest in a used car but didn't want to waste our time driving from Olympia with our family to not find what was advertised and price that was in our budget. He told us that if we can in and talked and test drove the car they would do their best and THEY DID! We got a awesome car at awesome price, we didn't go over our budget. We would use them again! Everyone on the team was friendly and informative.

Wes in Seattle

5 de ago. de 2013

I had been searching for the right vehicle for several months and was elated when I finally found one at Brotherton. I made an online inquiry and received prompt reply from Ryan Anderson. I explained our must haves for the vehicle and we began our negotiations on the price. I explained my budgeting needs and Ryan explained Brothertons rationale for the quoted price. My price reduction request was driven by one additional requirement that was absent on the vehicle that would cost a $1,000 from the Toyota dealer. This was a deal breaker. Ryan was quick to respond that if Brotherton were able to purchase the item and install it at no additional cost, would we have a deal. He, had to seek additional management and owner approval since this would result in a loss for Brotherton. Needless, to say, Ryan won the approval and we were able to close the deal. If you want to know what putting the customer first and going the extra mile is all about, this is it. Nice job Ryan and Brotherton for making us happy customers!

Happy Customer!

3 de ago. de 2013

Thank you Brotherton Cadillac and mostly "Ryan Anderson" for taking such good care of me. I was on a trip to Seattle from Spokane when I unfortunately had car troubles on my trip over. Since I knew Ryan Anderson personally I called him in despair, since it was a weekend and I was not sure how to get my car fixed or even replaced if necessary. One call and Ryan Anderson said " I will take care of you". Well we both decided a GMC Terrain would be a nice upgrade and would accommodate my very large dog kennel. This is the safest car I think I have ever had! I love the Crystal Red color and all the new features, XM radio,backup camera, blue tooth. My dog Charlie is a happy too!

MochaTan

24 de jun. de 2013

I found the car I wanted at over the internet at Brotherton Cadillac . Ryan Anderson, the internet salesman, got back to me right away. Ryan is an excellent communicator and easy to deal with. No pressure. If he ever gets tired of selling cars he could get a job in public relations. I live over 100 miles from the dealership. To make it easier for me, Ryan delivered the car and drove away my trade! My new Buick Enclave was perfect, and at the time of this writing I continue to be thrilled with it. Nothing but good things to say about Ryan Anderson and Brotherton Cadillac.

Ree

24 de jun. de 2013

Brotherton Cadillac was one of the best experiences that I have experienced when purchasing a car... Ryan Anderson and MK Bruce did an awesome job with getting absolutely what I wanted as well as giving an awesome price for my trade-in. Brotherton just added a loyal customer..... I recommend Ryan,MK and team.. thank you.....Marie

Greg

31 de may. de 2013

I found this car via the Internet. I contacted the dealer via the link and within a very short time Ryan Anderson contacted me. Since I was 300 miles away Ryan gave me a very detailed and accurate description of the Cadillac I was purchasing and we basically cut the deal over the phone and email. Several days later I flew to Seattle to pick up the car. Their driver was waiting for me at the airport and drove me to the dealership. The car was detailed and ready to go AND better than described! Finally a salesman as picky as I am..... It was a seamless transaction that took very little time to sign a few papers and be on my way. Their finance person is very efficient and very attractive too!. If I lived closer than 6 hours away I would probably have them do all my service.

SoccerDeb

31 de may. de 2013

We were just beginning the process of finding a new larger vehicle. I emailed Ryan at Brotherton Cadillac and almost immediately got a return call from him. We talked over some details he did a little research. We made an appointment to see and test drive the 2013 Acadia. It had everything we needed, 8 seats. Enough seats for our grandkids and nanny kids and new grand baby coming soon! Ryan was kind and helpful, gracious, and helped us get the car we needed. We love the extra room, and have received approval from all the kids and even our son! If you need help with a new car purchase, go see Ryan he is the guy! Thanks again Ryan!

G.R.

31 de may. de 2013

I purchased a 2013 Yukon Denali XL from the internet sales manager, Ryan Anderson. We conducted all of the finance application and approval processes through e-mails, instant messaging and texts. Ryan was professional, courteous and most of all, not pushy. I went to several other dealers in the past couple months and without fail, found the salesmen to be pushy, almost to the degree of being abusive. Ryan at Brotherton was amazing and has earned my future business. Another honorable mention is Brandee Miller, finance manager at Brotherton. Brandee spent some time finding me an amazing rate and even ran different loan scenarios to find the best fit for my financing needs. When I arrived, Brandee had my paperwork waiting and had my loan docs completed within a few minutes. She even was pleasant to my three kids that were leaving fingerprints on her office window :)

InternetFan

24 de may. de 2013

This was a great car buying experience. Very web friendly with a great Internet Sales Manager in Ryan Anderson. We visited the local dealers in our area during the car search and determined the make and model. Unfortunately, the local dealers didnt have the model with the options we wished to include in our vehicle purchase. So I went to cars.com to search for the make, model and options that we wanted. I located two dealerships equal distance apart. I sent both a price request during non-business hours and Ryan responded before the dealership opened, both dealers responded. Ryan just presented a better offer and was more knowledgeable with the product and the different incentives offered and he never pressured. We agreed upon a price through e-mail and a short telephone conversation without ever stepping foot in the dealership. We provided a small deposit to hold this extremely popular vehicle and made an appointment to pick up the vehicle the same day. I would like to comment that this happened all in one day. We drove to Brotherton and then had a very pleasant experience within the showroom and Ryan provided excellent instruction and demonstration of all the new electronic gadgets. All the sales staff were extremely helpful during this transaction.

Kevin

7 de may. de 2013

My wife and I purchased a gently used GMC Terrain SLT 2 with very low miles on it. The car is in impeccable condition and is completed certified. We are very pleased with the condition and quality of the vehicle and received all of the features we were looking for. I contacted Brotherton after seeing an ad on Autotrader.com. The vehicle was marked as "just reduced", which caught our attention. After speaking with Ryan Anderson, the internet manager, I came in to test drive a couple of vehicles. Ryan was very friendly upon first impression and very informative. I was expecting to get the typical pushy salesperson tactics from the get go, but to my pleasant surprise, Ryan was very professional and accommodated all of my needs. We were able to work out a very reasonable deal on the car. The overall sale only took a couple of hours and we did not have to play any sort of back-and-forth negotiating game. I was very pleased with our customer service from each of the employees we encountered and would definitely recommend this dealership and Ryan Anderson to anyone in search of a new/used vehicle.

Stephine Anglea

5 de may. de 2013

I purchased a 2013 Terrian and love it! Ryan and Troy were great! The service was amazing. Brandi had me in out with financing in no time. Great place to purchase a vehicle. I will definently recommend to others.

Dan & Kathy

24 de abr. de 2013

Writing an endorsement for the good folks at Brotherton Cadillac in Renton, Ryan, Brandee, and Mr. Bruce, I can think of only pluses. They were positive, and respectful, and really knew their stuff. The Murano I bought was advertised on cars.com for a price below what the market was advertising, and that eliminated the need for delays, return trips, and haggling. So good, that I felt like I needed to buy it before someone else got the deal. Even then, they gave me a nice courtesy discount without the angst. I had great financing with me, but they beat it with a five-year, 1.99 percent deal and a low-pressure, efficient considerate way of getting it done. I hope this is a sign that buying a used car doesn't have to be worse than a root canal. I'll be glad to refer friends without reservation, and I'll give the referral fee to my friends if they buy, just because it's so nice to find a sales team like this that aren't playing games.

matilda's cadillac

12 de abr. de 2013

great service and very accommodating. It was our first time to buy a car and we knew what we wanted. It just so happen our rental GPS took us to the best place to buy a Cadillac and the Best person to help us. Ryan Anderson was so helpful and he did everything he could to make our dream car come true. It was the perfect car and we have tested it out by putting 4500 miles on it in two weeks. All i can say is great people and great cars. i recommend anyone looking for a Cadillac to stop in at Brotherton before going anywhere else and wasting time.

Jon Mck

11 de abr. de 2013

The service department through my experience is impeccable to any other dealer I have used. I now had a chance to buy a vehicle and use their service department several times and Brotherton is unmatched with anyone else in quality and customer service. Service consultants ( Chris Ringhofer) was very helpful and outgoing in making sure my visit and service was outstanding. I live over 30 miles away and is definitely worth the drive. I believe consumer communication is very pertinent with using businesses in today's society. Brotherton Cadillac stands above the rest in ALL aspects of sales, service department, reputation and customer service. THANK YOU

portentint

31 de mar. de 2013

Ryan made buying my new car a cinch. I was trading in another car I'd bought from him, and he worked the numbers in a haggle-free manner that made it really, really easy to close the deal.

John James

21 de mar. de 2013

I had the pleasure to purchase a used car from Ryan and Troy; these salespersons are excellent facilitators to assist in a purchase. They were both very professional and knew there stuff; there was no 'push' nor rush, just facilitating my needs and the needs of my familiy. I would enjoy buying another car from them. The location of the business is superb; I drove up from Olympia. The facilities at the dealership was excellent, from the entry to the showroom, to the bathroom. Everyone working at the dealership was curteous and genuinely friendly. We all had a good time during the transaction and I have attained a wonderful quality car from them to enjoy for years to come. Thank You Ryan and Troy, and thanks to the management/owners of the dealership that employees such quality people. Sincerely, John James

Jim and Linda

12 de mar. de 2013

We went to Brotherton Cadillac because of the good reviews received by them (and Ryan Anderson) at this site. We were not dissappointed and the reviews were honest and accurate. We would like to add our recommendation. The process was efficient and knowledgeable and Ryan made us feel very comfortable in the hours we spent driving and discussing our new car. I would recommend this dealership to anyone - they are very, very professional.

Nash Water Works

11 de mar. de 2013

Never rushed and never pressured, the response to my online request was imediate and my shopping experiance was exactly what it should be, pleasurable. Ryan and Brandee are real professionals. Brotherton GMC will always be my first choice when bying a new vehicle. The other dealerships could learn alot from the Brotherton team. You Rock!!! I got the Truck I wanted, with an awsome deal that left me fully satisfied as a consumer. Anyone looking for a new GMC should drive past all of the other dealerships and save themselves time, money and frustration and go directly to Brotherton in Renton. I know I will.

Larry Alhadeff

3 de mar. de 2013

This is how you should be treated when you buy a new vehicle.Ryan and the whole sales staff and Ryan the F and I person were extremely professional. They actually made me feel like they had my best interests at heart.Every detail from walking in the door to delivery of the car was top notch.I have bought so many cars in my 54 years of buying vehicles both for myself and my companies and truly this was the best experience I have had.I am sold on Brotherton and I want to commend whoever is in charge of training their people. Well Done!

luvmydogz

3 de feb. de 2013

Ryan Anderson was wonderful to work with. He was attentive adn responsive but never pushy. He let the awesome vehicle sell itself. I have bought a lot of vehciles form different dealers over the years and this was the easiest, most pleasant expereince I have had. Even the finance piece was quick and easy.

Kevin from West Seattle

1 de feb. de 2013

Just completed purchasing a 2012 Escalade from Ryan Anderson at Brotherton Cadillac. From the moment I sent out a request, Ryan contacted me immediately both via e-mail and by phone. He listened to what I wanted in a car and did not flinch when I insisted on a 2012 model. He located one that contained all of the features I wanted and we negotiated a price that worked with my budget. We were able to complete the majority of paperwork via e-mail so that when I showed up to pick up the car and sign the sales documents, I spent a minimum amount of time in the showroom. Ryan took great pride in how the car looked, both inside and outside when I arrived to pick it up. In addition, Ryan took a lot of time explaining how all of the features worked and made sure I understood all of them. Since I drove the car away from the dealership, he has sent me a card and called me to make sure I was still satisfied with my purchase! Ryan is a rock star and I would recommend him to anyone who is interested in purchasing a car. I guarantee it will be an extremely pleasurable experience! I certainly will return when I need a new car.

Brian

26 de ene. de 2013

I just purchased my second car, GMC 2013 Acadia, with the help of Ryan Anderson and the great team at Brotherton. The customer service here is about the best you will ever come across. It started with Ryan calling me within minutes of my initial contact to GMC about the Acadia. Ryan was very knowledgable of the new Acadia and found the exact color and specs that I was looking for within 10 minutes. After signing off on the agreement, Ryan and his team had the car waiting for me and the whole transaction was done in a matter of 24 hours. Having already worked with Brotherton, I can honestly say that Brad Brotherton has done a GREAT job building the business following his father's footsteps. He has an awesome team, great facilities, and a great variety of cars on the lot. They have won over my business & I look forward to working with them in the future with my service plans and any future auto purchases. Give Ryan a call or look him up on the Brotherton website. He is the internet specialist for Brotherton Cadillac and will be your go-to guy.

ryan anderson

19 de ene. de 2013

i was treated way more than fairly at this dealer i would highly recomed you visit brotherton befor you make any perchase new or used ryan anderson helped me great guy get ahold of him

Trevor & Sara

14 de ene. de 2013

We were looking for a good deal on an used Buick Enclave and found it Brotherton Cadillac! Ryan Anderson really took care of us and was interested in our needs. We bought the Enclave used and needed to address a few items on the car, which they did with no issues. If your looking for someone who will take care of you and isn't high pressure, Ryan is your guy!

Doug Minnis

11 de ene. de 2013

Saw a 2008 Chevy Avalance on line over thr Holidays - wrote a response to the ad and Ryan answered it straightaway, Hoiday and all. We communicated some information over the internet and then went to see the vehicle - it was excellent , but lacked a feature we really wanted, heated seats and leather. Ryan told us - no problem !! And made it happen - he also furnished us with a ton of extra information on the vehicle and answered all of outr questions. It was truly an outstanding buying experience. Would recommend Ryan Anderson and Brotherton to anyone -

ToddA

7 de ene. de 2013

Best car buying experience I have had (and I have had too many...) thanks to Ryan Anderson. He was extremely responsive and helpful from the minute I hit send on my original inquiry. I am in sales as well and admire a salesperson that knows how to "not grip the bat too tightly." I never felt like I was being pressured and instead felt like the good old days of the customer having value is still alive and well! Thanks again Ryan and I look forward to doing more business with you and Brotherton.Best,Todd A.

Bellevue Buyer

7 de ene. de 2013

Ryan did a great job on my lease of a new Enclave. He was incredibly responsive by email and phone, and helped me a lot. He was a pleasure to work with. I'd recommend him highly.

Jensenm&n

7 de ene. de 2013

My wife and I came up to Brotherton from Gig Harbor, a 45 min drive. We were working with Ryan and could not have had a better sales person. Our overall experience with this dealership is the best we have ever had. He was personable, kind and straight to the point. We never felt pressured and even felt as if we could be completely honest with him. We didnt come in and buy the most expensive car, actually probably the least expensive car on the lot, yet we felt just as valued as any other customer. We will definitely be returning for future purhases and will be spreading the word! Brotherton Cadillac and Ryan were worth the drive. Thank you!!!

Portland Minivan buyer

3 de ene. de 2013

Recently purchased a 2008 Honda Odyssey through Ryan Anderson at Brotherton Cadillac. We live in Portland and Ryan was very accomadating in making sure we had all the the info and pics we wanted. He made sure the van would be available and ready for us to look at when we decided to travel up to Seattle to take a look at the van. Buying process was quick and painless. Only criticism was the amount of add-ons the finance officer tried to sell us, but overall it was a good experience.

Looking for Cadillac SRX

15 de dic. de 2012

We recently purchased a used 2012 Cadillac SRX from Ryan Anderson at Brotherton Cadillac Buick GMC. I was very impressed with Ryan from the initial contact to the completion of the purchase. Ryan promptly returned my calls, answered all my questions, and was extremely helpful reviewing the details of the car. Ryan provided excellent customer service!

Jon Mcknight

8 de dic. de 2012

I needed to take my SUV in for tire damage and was really impressed with their service department. Fast, quality and professional service even on a busy Friday afternoon. Customer service is the best I have been lucky enough to be part of during my car/SUV buying experience. Thank you for treating us like a VIP. Look forward to using Brotherton again.

JonbMck

1 de dic. de 2012

My wife and I are very impressed with the quality service we received throughout the week at Brotherton as we looked for an SUV from our hometown of Puyallup and as far away as Seattle. We were very particular this time and we never knew about Brotherton dealership in Renton, WA or pay attention until we took the time to come in to your dealership. From low pressure sales and individual guidance, to high quality finance management. All employees including your detail folks were incredible and showed highest of standards in making sure I left with a high quality vehicle that fit my needs and that I was very happy with the process and or course our SUV. We looked for many days and the process would have been easier if we knew more about Brotherton and their customer values and commitments. I am fifty years old and have bought a few vehicles over the past years with a family of five. Brotherton really does stand out above the rest. I couldn ask for anything better. Positive communication is very important to any business and Brotherton definitely deserves to be on top. Communication is also the best way a consumer has a good chance in finding quality service on their own.

nonickname

16 de nov. de 2012

Shopping for a used pick-up truck I found just what I was looking for at Brotherton. My salesperson, Ryan Anderson, was hands down the best I've dealt with. My buying experience went very smoothly. Everything I was told went exactly the way I expected. I arrived at the dealership and was met by Mr. Anderson seconds later. About an hour and a half later I was on my way home. Overall a very pleasant experience. I will not hesitate to return, and will refer anyone I can to Brotherton Cadillac, Buick GMC. Thanks to all of you that helped me.

First ATS

10 de nov. de 2012

We had been waiting for the arrival of the Cadillac ATS since first reading about it last winter. Ryan Anderson, the Internet Sales Manager, contacted me as when the first one arrived and arranged for a test drive. He was extremely knowledgable about the car and made the buying process easy, taking several hours to introduce us to the features of the car. It was a pleasure working with Ryan, Brandee and the rest of the team at Brotherton.

silverbus

6 de nov. de 2012

I purchased a new vehicle from Brotherton recently and the entire experience was nothing but outstanding. Ryan Anderson is a real asset to this organization, he is extremely knowledgeable about the vehicles he sells as well as the entire buying process. No questions go unanswered. Also, during the process I dealt with Troy Donald, Tom Gloster and Brandee Miller all easy to deal with and very helpful. I recommend Brotherton to everyone in the market for either a new or used vehicle.

buddy boy

2 de nov. de 2012

I really liked the way the dealership took the time to let me go thru the inventory, build the car I wanted, and eventually found the car I was looking for. my salesperson was patient and even when I say this was too much of his time, he made me feel like it was ok. I will recommend you every time.

Tanya Milbrodt

23 de oct. de 2012

I can't tell you enough how wonderful they are at Brotherton Cadillac! From the moment we asked about Buick's special financing offer, Ryan Anderson made the experience a great one for us. Ryan helped us through the process and was fabulous to work with. He was knowledgable, quick to respond, gave us a great deal, and made us feel at home. I would not hesitate to go to Brotherton again and would highly recommend them (and Ryan) to anyone looking for a great car buying experience! Thank you Ryan!!!

David

3 de oct. de 2012

With all the choices out there to purchase a new vehicle it really comes down to the little things that make the difference. I was fortunate to find that difference at Brotherton Cadillac in the form of Ryan Anderson. I had the pleasure of negotiating my new SRX with Ryan and he hands down got me the best deal out there. He was professional, courteous, knowledgeable, and most importantly honest. A very upfront salesman that made the whole process so smooth I was in and out and on the road with no hassles. I will definitely spread the word about Ryan because he truly made the difference where the other dealers could not.

Mike B

2 de oct. de 2012

We purchased a new Cadillac from Ryan Anderson. The courtesy and friendliness, professional way the deal was handled was excellent. Ryan's staff, Sales Manager MK and Brandy, who took care of our licensing, were all wonderful.

Jecku John

21 de sep. de 2012

I just bought a used car with them today. I interacted with two sales persons - Dan and Ryan and both of them were real good. They knew their cars, was very courteous over the phone and in person. The buying process after the test drive was quick - not much of unnecessary talks or wastage of time. They were able to also get my loan worked out directly with the bank without me having to go back and forth. I would definitely recommend this place to others. Good Experience, Good People, Good Cars.

Happy Satisfied Customer

21 de sep. de 2012

I recently bought a used BMW. I worked with Ryan and Troy. Ryan answered all of the questions I had quickly and Troy helped to make the car buying process quick and painless. They worked hard to get me a great deal and I would highly recommend working with either of them if you are at this dealership looking for a car. They delivered the best service you could ask for!

Peace nut

5 de sep. de 2012

I recently brought my 2010 GMC Terrain into Brotherton to get it prepared for a road trip. Turns out I had a rat()s) living in the engine eating away at my wires! No lie, a real nest made out of insullation and bits of wire. I had already struck up a conversation with Ryan Anderson when they brought me the news. He is a great guy and very sincere. Bottom line is I bought a new 2012 GMC Terrain that day. It was very easy and I NEVER, EVER FELT PRESSURED into buying. I decided I would not trust the old car on a long trip and had already thought about a new car anyway. I got a very good deal for my old car and Ryan gave me a better deal on the 2012 model. He was absolutely great. He did all the hard work and made it painless. First time I've left a dealership with a new car that I didn't have buyer's remorse and said to myself what the heck did I just do! Ryan is a great guy and I highly recommend both Ryan and Brotherton.

Carlover123

23 de ago. de 2012

I just might be the happiest customer out there! I bought a new Cadillac from Brotherton Cadillac and I never knew it could be so easy and fun! My sales person made all the difference. Ryan is the internet sales guy and I loved working with him for a few reason. 1. Honest 2. Sincere 3. Knowledgeable 4. Quick to respond 5. Relates to me I am telling everybody I know to buy there new / used cars at Brotherton and definitely make sure you work with Ryan.

Cadillac guru 123

21 de ago. de 2012

I recently bought a used Cadillac from Ryan and I am so happy! He is the internet manager and made my buying experience so easy! It's great when you find someone and a dealership that you can really trust. I am a Brotherton customer for life now and I have told all of my friends to go in and ask for Ryan! He's definitely best in class!

Vinh N.

13 de ago. de 2012

I just purchased 2012 CTS coupe from Brotherton two weeks ago. I love the car!!! Gary Brady was helping me with purchase and I got a great deal. He was very friendly, attentive, and knowledgable about the car. I had a great experience at the dealership. Everyone there was very professional and friendly. Would definitely recommend anyone to give them a visit.

GMCMAN892

15 de jul. de 2012

Just bought a new GMC from Ryan Anderson at Brotherton Cadillac. The experience was so simple and pleasant. Ryan made me feel at ease and really is a salesmen that you can trust. I am telling all of my friends and family to buy from this dealership, and to make sure they ask for Ryan! Thanks again!

Sarah CTS

12 de may. de 2012

Absolutely wonderful people and a great place to purchase cars! I worked with Graham and he was a great guy to work with made me feel at ease and really gave me a full understanding of the vehicle. He was nice and honest with a solid understanding of my financial situation and helped me through the entire process. The newly remolded facilities are clean and modern with a very open and airy feeling and free WiFi so I can go online if need be. I am both and happy proud or my new Cadillac CTS with a dealership like Brotherton Cadillac and the helpful Staff I am pleased to be a new and very happy Customer.

gorge

23 de may. de 2011

Best Buying Experience! They will be sure to help you in every way to find that "Perfect Vehicle." Gary H. is extremely helpful and willing to get 'down and dirty' to show you the details of different vehicles, unlike other salesman that don't dare touch the vehicle. Of many different dealerships I dealt with, Brotherton was the most helpful and led to a Pleasant buying experience. Only Lynwood Honda came close to the level of customer service!

Charles123

10 de nov. de 2010

My wife and I are retired and have been looking for a new Buick. We visited a couple dealers, but they were not very friendly and simply wanted to sell us the car. Ryan not only gave us the deal that we were seeking he was very caring and thoughtful. This was the best car buying experience I have ever had and Ryan made it very simple and fun for us.Thanks Again Brotherton Cadillac