KelsW89

1 de dic. de 2016

I went to the Burdick VW dealership in drivers village just to check out what they had. I ended up leasing a car from them because the overall experience was so good. The salesman was friendly and not pushy. He was confident on the quality of the product which in turn made me confident in the purchase.

Disappointed234

28 de nov. de 2016

When turning my lease back in on a Wednesday, I forgot my EZPass in the car (my fault). Knowing how quickly vehicles are returned to VW of America, I called on Monday. I was told they would check the car and call me back. I called on Tuesday. Same message (although this time the person on the phone said, "I don't know what to tell you -- we don't even know if the car is here. Maybe if you come in."). On Wednesday, after still no return call, I left a message for the manager. Five days later, not even that call has been returned.The car itself was low quality and had several issues (including one with the BREAKS that rendered the car unsafe to drive but was apparently not under warranty. For a two-year-old car.). I will never deal with Burdock again.

Disgusted

26 de sep. de 2015

I had taken my 2014 Passat in for a power steering issue as my 36k warranty was about to be up. They did the inspection and found that the rack had gone bad. They told me (Tuesday) that the part would be overnighted and the car would be completed by Wednesday. Well Wednesday came and went with NO phone call from advisor. I figured maybe they finished late that evening and I would get the call the next morning giving me the update. NOPE! I had to call them 3 times Thursday to get a return call from the advisor which informed me the part had only just came in! Miraculously the car was completed by that days end of business. Still upset about the advisor complete disregard for keeping me informed on the process of the repair I went and picked up the car. When I arrived at the dealership the advisor wasn't apologetic or compensatory . He then proceeds to bring my car to the bay for pick up. ITS FILTHY. I ask him, shouldn't my car have been cleaned prior to pick up? He replied. " Yes it should have" ... This isn't the type of service expected from a VW dealership of this magnitude or ANY dealership for that matter.. I will never go back to this dealership and will instruct all of my friends and family who own VW's the same..

Bullip

25 de may. de 2014

I found the car I wanted online before I called Burdick. The pictures were perfect and the car looked mint condition. The first two times I went to test drive the vehicle, it was missing... Either being worked on or just lost somewhere in drivers village. My first test drive was in the pouring rain so my inspection of the cars exterior was not incredibly detailed. I could not get the salesman to sell it at Kelly Bluebook MSRP and took it at $500 above after he stated it had brand new tires and wipers with a fresh oil change and a clean CarFax that I viewed myself as well. I brought it home at night and the next morning when it stopped raining I noticed the horrible scratches all over the entire car. The bumper also had a HUGE crack in it. I brought it back incredibly mad that I got ripped off so badly. They gave me a passat off the lot to use while they replaced the bumper, fixed scratches, cleaned the muddy ceilings and back seats, and inserted the missing door between the trunk and back seat. This took no less than THREE WEEKS. I had to call once every week and towards the end...once every 3 days to check on the status of the vehicle. It took almost 2 weeks to ORDER the bumper. The last week before I got the vehicle back, they had me arrive at the dealership 3 times to pick up my vehicle that had NONE of the items above fixed. I complained to the manager who gave me my first $200 payment free.... Small gesture that seemed alright at the time. During this whole process the passat off the lot that they gave me had a serious transmission problem. I had to return this for another passat. I also was called the name "Trouble" by another sales manager in the shop. When I finally got my car, the bumper was replaced, the scratches were painted poorly by paint brush and buffed poorly, ruining the good paint on the car... and the car was still disgusting inside. I complained once more about the filth that the salesman literally wiped with his finger. The cleaning crew said they detailed it already. They had me wait 2 hours at the dealership while they cleaned it one last time. There is still dirt visible in the car. Oh... And did I mention that the tires they gave me only had one season of life left? And the windshield wipers streaked so bad I had to replace them immediately. VW is such a good brand. These guys give it a horrible reputation. While waiting at their service desk for 2 hours I listened to a dozen customers receiving similar horrible treatment. I will never buy from them again.