Gambleman

18 de oct. de 2015

I recently took a trip to Salem and since I was looking for a Toyota Tacoma, I went to the dealership that had the most, Capitol Toyota. I meet a customer service fellow, better known as a salesman before I had even left my car. He was a very nice young man and got right to the point, selling the PU's that I wanted. I was in the PU of my choice in five minutes and took it for a test drive. He was very knowable and gave me all the ins and outs of the vehicle. I didn't purchased the vehicle that day but I sure learned a lot about the vehicle that I wanted to buy. I thought the service was excellent, I would definitely recommend Capital Toyota to my friends and family. I will go back again, soon.

Jerrywade67

4 de oct. de 2015

Just wanted to tell you about Capital Toyota's shady sales practices. I went in to Capital Toyota to look at trading in my Camry on Friday. The salesman first shows me a flyer advertising a Corolla for $98 dollar a month, but after I started the to buy it, I found out that the deal ended the day before. After a while we agreed on a 2016 Corolla for $206 a month. Twice the price I was originally offered. I signed a statement that I agreed to the new price and we shook hands on the deal. I was excited about my new car. The sales person was giving me the owners manual and said they were gassing the car up and preparing it to deliver it to me. Then the finance guy came in and told me they had made a mistake and had quoted me the wrong price and tried to switch we to a more expensive car again. I don't know what their morals are, but where I come from a hand shake agreement is a binding deal. Each time we had a deal they tried to switch me to a more expensive car. Bait and switch is the way they do things. Don't trust them. Jerry Wade. (503-580-9267. If you have any questions about their shady practices give me a call.

Supernolita21

7 de ene. de 2015

Single women loss father of my child came in to get a lower payment car as I was paying 375 a month wanted to get a nice used car. Sales person wanted to make a sale I picked out a couple of used cars 2010 2011 sales person came back told me the banks would only do a new car loan since it was a better deal I believed them they told me only car eligible was Toyota corrolla S I didn't wat it but they said I could get it make payments for six months and then I could get into a better car with lower payments so I agreed to payments of 391 a month drove away next day got called in was told there was a error on the contract and I needed to come in to sign again so I did they said they put value of trade In wrong nothing was to change and I was good to go. I left first month payment is free well I recieved my bill three weeks later and saw it was for 491.76 I was upset went in and asked what happened that is not priced we agreed on they said trade in value was 2000 left over and that's what made it climb up. Nobody told me they told me they could take car back due to mine was sold already I was stuckthey said make payments for six months and bring it in to trade and lower payments. I waited a year same sales person dealt with me calledylu in at times for cars I might be interested used cars I tried trading in car all they could tell me was I needed more time I didn't understand why they wouldn't tell me. Then went to different dealership they told me what they did to me was wrong they jacked up my apr rate to 22% so basically the salesperson made a huge commission off me and I'm stuck with the car I won't ever get out from under the car unless I'm a millionaire. I went back in to talk to that salesperson and he straight told me he couldn't help me and he was planning on taking a cruise with his family. Upset yes I was. On top of that I started having problems with my car siding started coming off took it in asked them to check tire tread did inspection sent home paper work stTing tires were in great condition and the technician in front of me just pushed siding back in and said if it came out again then they would fix it. They returned my my car with tools in passenger side seat. Went driving to longview washignton and it was raining with my two year old in back seat car started sliding pulled over and called family they said my tread was low I filled out survey for dealer visit and complained recieved a nasty letter back saying I was lying so went in to service area asked a worker if my tires looked okay he said no I showed him email and my inspection report telling them they sent me On road like that all they offered was that I purchase new tires I absolutely HATE Toyota Capitol they should be ashamed. I don't recommend them to anyone. Now when I have to choose betweent heat for my child or my car payment I think of them and I'm angry I have been through enough horrible stuff in my life with loss of father of child and working full time and this car payment is killing us all so someone could make a extra dollar and go in cruises.

RTH

25 de jul. de 2014

Called on vehicle seen online to ask if available .. Rudy said he would check came back to say yes it is when would you like to see. Made appointment to see next day. Got off a little early so we decided to go see vehicle. We don't live in salem so made the drive to dealership. Upon arrival I drove through lot but didn't see vehicle? We approached the showroom and we're met by Darren a sales rep who asked if he could help. We said we had talked to Rudy and had appointment to see tomorrow but had time so came this evening. Ok what vehicle. We told him and he said he would go get it. He left to bring back Rolo who asks all the same questions. Oh ok we will go get it... so we wait ... then Darren comes up and says oh I'll take you to see it ... so we get on golf cart and drive the lot three times looking for vehicle. But can't find it . Go back to showroom and wait. Finally Rolo shows up and gets on computer and says hmmm it's here we can't find it maybe it sold... We called three hours ago and have appointment to see tomorrow with Rudy we have told you that we came early but we're told vehicle is here . Oh well Rudy is on Toyota side this is Chevrolet. So we need to go to other showroom ??? No we can handle it to just have to find it wait here in cubical. So we wait as I watch Rolo wonder around looking lost and talking to other customers. Darren just sat with us looking confused as well.Aftet way to long a wait he says I'll go find out what's up. He comes back with Rolo who says we can't find it. What else are you interested in . Nothing I said but the vehicle we were told was here three hours ago oh it must have sold we just don't know for sure what else are you interested in . Nothing the vehicle we came to see.Well we don't know we're it is . I have an appointment to see a car tomorrow that isn't here now or you have no idea where it is .... well a yes so why wasn't I called and told this ???? So can I come back tomorrow and see it...well no we don't know where it is... So I said fine been told one thing but not the truth. We left and I came home and went online to their Web site and told them about are expirence. Also got Crystal Asman phone number and gave her a text I am deaf.She responded with oh sorry what can we do... followed by a phone call to my wife an more oh sorry. Then a call from Jeff and more oh sorry but it's our computers..... what can we do.. Then a text the next morning from Crystal wanting to find me a vehicle. Why you can't find the one you said was here and your computer's are so poor you can't keep inventory how are you going to do that??? Followed by a text from Art Lyter and more oh sorry what can we do . I would suggest any one looking for a vehicle stay along way away from these people and this dealership... They cover each other with the same story from the top down one liar covering for the next with no accountability . DO NOT Go to this dealership!!

Tech679

22 de abr. de 2014

I bought a new car from Capitol Toyota a few years back, so I thought I would give them another try when updating to a new one again. Last time they delivered my car dirty and I found out my "new" car was on the lot one year. Nate made an outragous offer and on my way out the door, I showed him why. He came down about $3000 and I ended up buying the car due to the lack of a competing car to purchase of the type I wanted. I figured that while they were "preparing" the car, it would be washed and detailed. I spent the next few days doing that.When making another purchase through Nate again, he gave me his "rock bottom" price on a new car that was way out of line. He refused to give me a price until I gave him a credit record. He told me it would not be a detailed one, so it would not affect my credit report. He lied. I told him I was planning to check around and he was aware that I was not hapy with his previous sale a couple years back.I went a few miles to another dealer who immediately offered about $2000 better price on the same car. I bought it. They through in some scuff proofing protectant items and delivered the car fully detailed, with tires I specified. Wow, I guess Nate just doesn't care.I wonder if Nate sells anything without pulling tricks on the customer. if you are willing to go his way, he can be real nice for the day.

luked2014

28 de feb. de 2014

Amazing. Fast. Brest price. Really great to work with. Showed me all the options. Demonstrated how car worked. Great dealership. I will go back!! Awesome!!

MC

6 de feb. de 2014

The sales manager was very pushy, making promises that he could not get. I did not want to give up my social security number but he made me a payment offer he couldn't deliver. I would /will not recommend this dealer or any of the Capital dealerships to anyone, not even someone I don't like. Very upset with them running my credit several times without any concern for the damage that it would do to it.

Toyota fan

5 de feb. de 2014

We never would have known about the great deal on a new 2013 Toyota Rav 4 at Capitol Toyota in Salem Oregon if it hadn't been for this website that someone told me about. We drove 250 miles to get this deal and the experience was the best one we have ever had when buying a car. No pressure, very respectful, and gave us a great deal.

5miller5

2 de feb. de 2014

We have been looking for a 2013 Toyota Rav 4 for several months now. Last weekend I was looking at cars.com and saw the perfect car for us at Capitol Toyota in Salem Oregon. We live 250 miles away in Crescent City California and decided that it was worth the drive to see if we could get the car we really liked. We have been driving a Toyota Corolla for 14 years so we know first hand how valuable and reliable Toyotas are. We called Kevin Russell the day before we drove up to let him know we were interested in the car and was it still available? Kevin was very nice and professional on the phone and had the car ready for us to look at when we arrived the next day around 6pm, which we really appreciated. The price on the car was a very good price but our offer was off by a few hundred dollars. When it looked like we couldn't come to an agreement Billy Hamill walked over to the desk where we were sitting. He asked us how much we differed in price and told us that we could have the car at our price which was all we could afford. We were so happy to be able to get the car and color we wanted! After the paperwork was finished about Kevin took a lot of time to make sure we knew how the Rav 4 operated and showed us all the gadgets we will need to know about and use. By the time he was done we felt confident we could drive off the lot and enjoy our ride home.We love our new car and we can't say enough about what a great dealership Capitol Toyota is. Everyone we came in contact with were friendly and helpful and respectful. Kevin spent a lot of time with us and he is a great asset to the dealership. We appreciated that Billy was so willing to deal with us too. This is the best dealership we have ever dealt with. There was no pressure or unpleasantness at all from them. We have been telling everyone we know that this is the best place to buy a car and would recommend them to anyone.Mark and Linda Miller

kevinr_2

18 de ago. de 2013

Carlos Arroyo is amazing. He is calm, knowledgeable, honest, and non pushy. Carlos tries to get you the best deal. My family lives two hours away from the dealership. I called Carlos, and within one hour, we had agreed upon a car, a price and financing. Carlos assured me that when we arrived the next day, the car would be ready for a test drive, and there would not be any surprises. We arrived the next day, and everything went exactly as planned. Carlos and Capitol Toyota are an oasis within the car selling desert. If you want to have an amazing car buying experience, then call Carlos at Capitol Toyota!

Leanne

23 de jul. de 2013

I have recently just purchased my second car from Capital Toyota. I live in Portland, but have found that Capital has more inventory, and better prices than any of the dealers near me. I had an idea of what I wanted, so I called Mike and he was able to work everything out with me over the phone. I told him exactly what I was looking for, and it was by far the easiest experience we have ever had. I made the drive down to Salem, and it was well worth it to save thousands. He wasn't there when I arrived after 8pm (shame on me) but Lisa took care of us, got us into sign our paperwork, and we were in and out of the dealership in less an a half and hour. When does that ever happen??? I would absolutely go back again, although I won't need to know having purchased two cars. :)

Willbryantplz

4 de feb. de 2013

Buying from Capitol was a great experience. Alex and Andy are both personable, knowledgeable, and professional. We walked off the lot in something that we'd never expect, but it was the prefect car for us. They took excellent care of us! Will definitely be sending friends to them.

morerainplease

17 de dic. de 2012

I got a great deal by negotiating online and by phone. I came in from out of state and everything was handled well with attention to detail. The F&I guy wasn't exactly Mr. Personality, but otherwise it was a very positive experience and definitely worth the trip.

kkersine

6 de nov. de 2012

On 11/5/12 I had car problems on the way to work. I drove over to Capitol Auto Group where I met Mark and told him my car has issues and I need it looked at. He filled out the paperwork and I went in the waiting area. An hour later Mark came in to give me the news about my auto and it was awful news. Usually I can handle all kinds of news without too much affecting me, but this week was a very tense week for me because this same week on Friday, is my bankruptcy hearing and I was on edge. You see, at 55 years old I never thought I'd be in this situation ever in my life. With a cut in my monthly salary of $670 per month added on top of furlough days at a cost to me of $300 less for each month we have a furlough day, I found myself in more debt than I could afford. As a single person, I had no choice but to file and my hearing is this week Friday. I mentioned to Mark that seeing he has been here at Capitol for over 8 years, I am looking to him to point me in the direction of a sales person with the following attributes. The person needs to be a great listener, be compassionate and not treat me as if I am just another dumb female needing help. He said he knew the right person for me and left. Mark quickly returned with a man named Chris and our journey began. I told Chris about my car and I also told Chris that being an honest individual, I wanted him to know that on Friday I have my bankruptcy hearing and told him he would see this on my credit report anyway and I wanted Chris to know I am an open book, no secrets. Chris could tell this was a very hard thing for me to talk about in front of someone who barely knows me, but it was on this day that I found out just how much Capitol Auto honors Customer Service and the lengths they are willing to go to prove they not only "talk the talk" they also "walk the talk!" So after taking a PT Cruiser for a drive, I fell in love with this car and we went back to the office to do some paperwork and number crunching, only the number crunching was being done to benefit me in the long run. I had no idea who Jamie Mogle was or at what lengths he would go to help me, but this I can say, both he and Chris went to the extreme to make sure I left in a safe vehicle an din working out a deal with the owner Scott, I not only have a loaner to use until as soon as Friday of this week or as long as January of 2013, but rest assured, when I do return to Capitol Auto, I know that both Jamie and Chris will work just as hard to help secure affordable financing for me so I can own that PT Cruiser that I fell in love with yesterday!You are probably wondering what the morale of this long story is. If you have to ask, you missed it early on in my story - it is centered around the customer - me and their desire (both Jsmie and Chris) to make my wish come true! A acr that fits me without costing a fortune and to think when I got up yesterday, I would be given the opportunity to be on the receiving end of such great, caring individuals as is Scott, Jamie and Chris. To know that a person in need can still find others who know what it is like to be given a second chance at something, well it simply brings tears to my eyes! I am the one who left feeling blessed yesterday and for that, I want everyone to know that Capitol Auto walks and talks the talk when it comes to Excellent Customer Service. Thank You1 Sincerely,Kristine Kersine

What Jerks

11 de oct. de 2012

After the salesman, sales mgr and myself agreed upon the total amount (including the docs, license and vehicle), the finance guy John changed raised the total cost and wouldn't let me buy the car unless I paid the higher amount. Stay away

James Whitney

1 de oct. de 2012

Okay. Never trust a used car salesman but Capitol Toyota reached a new low in my experience. Not only was I lied to about the quality of the vehicle (massive oil leak) by the salesman but insulted by their lack of interest in my problems (had to have car towed 3rd day of driving due to no maintenance (salesman assured me there had been). I liked salesmanager Kurt suggestion that I trade up to a "better" car but as the one he sold me has a massive oil leak (3 quarts first tank of gas) I would get very little in trade in. Avoid this place. I hear good things about the Toyota dealer in Wilsonville.

jimmiewhitney

1 de oct. de 2012

Needed a reliable car for a long commute. Assured by Salesman Andy that all of there Toyotas are checked out and if they have any serious problems they are wholesaled out. I guess a massive oil leak that required 3 quarts of oil with the first tank of gass is a "serious problem". Salesmanager Kurt suggested trading up the car but warned I would get very little trade in as the car has a major oil leak. Promised by Kurt and rep "Charlie" they would get back to me but I never heard from either one. Also,car was had to be towed 3rd day of driving due to loose alternator bracket. Manager at Car Care rated service of vehicle "poor". I would have had the car checked out by another shop but I was a fool to trust Capitol Toyota.

Prius Nut

15 de sep. de 2012

We found the only 2012 Prius in Oregon that had the exterior and interior color that we wanted at Capitol... and they had it on sale! We bought it, and they stored it for us for a week before we could drive the 350 miles to pick it up. Gabe Garcia gave us a complete rundown on the features and functionality and delivered the car to us in beautiful condition.

THE DOG

14 de sep. de 2012

These guys are the absolute Best. They took great care of me and I love my Tundra. My wife will be getting a new Camry next month, thanks Capitol Toyota.

jamestreat3

5 de jun. de 2012

My wife and I had been looking for a large SUV for about six months. We have two teenage daughters and two dogs, so we needed something bigger than our 2001 BMW X5. What we found was the 2012 Toyota Sequioa, seating for 7, leather, GPS and a towing capcity of 7400lbs. Our Salesman's name was Bily and was extremely helpful. He answered all our questions and if he didn't know the answer to a particular question he researched it instead of BS'ing his way through it. We have been married for 22 years and have purchased many new vehicles, this experience was by far the most pleasant.Thanks

Even Politeness Has Its Limits

13 de may. de 2012

I came to the dealership. I told them that I was just beginning my research for a car that might best accommodate my handicaps and they were the first dealership I'd been to so far. Just wanted to test drive their 2003 Park Avenue and see what their lowest price might be but told them that I would not be making any purchases for at least 3-4 weeks. They graciously allowed me a test drive, and I thanked them and planned on moving on to the next dealership and a different car (a LeSabre Limited) as I recall. Instead, they proceeded to keep my wife and I there for hours trying to hard sell us using about 3-4 different salesmen. When I politely told each of them in succession that I was only researching and not purchasing anything that day, they would say just a minute, I need you to speak to another so and such, with me having to explain again and again that I was just researching and nothing more. (Came to find out later that the previous owner who turned the car in to the dealership told me the car had many problems that the dealer seemed to know nothing about!) Facing endless pressure to buy now, I ended up setting aside all my common courtesies and had to just walk away or I'd still be there!!!

The Curtain

1 de may. de 2012

I recently had my truck serviced at Captiol Toyota and as always they were fast, friendly and less expensive than Jiffy Lube. While i was waiting I went and looked at some used vehicles and my salesman Mike was very polite and not at all pushy. He answered all my questions and i will buy my next vehicle from Capitol Toyota!!

Big Dog

17 de abr. de 2012

Capitol Toyota is the ONLY place to buy and servcie your toyota

koravetz

4 de mar. de 2012

Was treated with total rudeness. Not only was I lied to, but after speaking with the manager, I was even more furious...he didn't even care that his employee yelled in a showroom full of customers. If a deal is not going to work, then no big deal, but the lack of professionalism was outrageous. I would NOT recomend this dealership, period.

michelle.l.grimes

26 de feb. de 2012

The customer service was fantastic, personable and I could also feel the camaraderie between the sales staff. They were all very easy going, not too pushy, and willing to do whatever they could to ensure customer satisfaction. Ben was great to explain the process and answer all of my questions. Billy and Nate worked hard to get to a price that we could all feel good about. Everyone at the dealership was extremely friendly to me and spoke highly of one another. I will definitely be returning to purchase any future vehicles from this dealer.

tinalt

13 de feb. de 2012

My expierence at Capitol toyota was outstanding ,The salesman Rory was wonderful, i highly recomend him.Everyone i dealt with was very nice and helpful

Taryn Cutchin

2 de feb. de 2012

I came into the dealership wanting to buy a vehicle. I had the vehicle I wanted to buy in mind. My boyfriend and I sat down to negotiate prices with Kurt. He was not understanding and very short towards us. I had many questions and Kurt's exact words were "Don't waste my time. Don't waste your time." Basically I was shocked that I was being treated so horribly and was completely fine with leaving the dealership and not going back to give them my business. Even if Kurt was having an "off" day doesn't make it right to treat a guest/customer that way. Part of running a good business is treating your customers well so word-of-mouth promotes your business and your sales can increase.

Gave up

21 de ene. de 2012

I had requested best price in email, response was a listing of similar tacoma's. I again requested the best price on the same stock, and got a response that most people like to see options. I again replied, I did not ask for options. No response received. Went elsewhere, since I need to purchase then, not later. Then keep getting email, and told them, to stop, I had bought elsewhere. Extremely poor response to requests.

Chancho1978

6 de ene. de 2012

Many lies, Van had many issues that were shortly discovered, the dealership offered no help in fixing the issues in the van they sold us. Customer relations individual is employed by capitol toyota, he is supposed to be biased, and not the case at all. I would NOT recommend this dealership to anyone looking at buying a new or preowned car. Very unhappy with how things turned out. Something we learned the hard way, if they say anything about it being certified, get it in writing, and every promise they make.

Michele Maloney

22 de sep. de 2011

I have had my car 5 years and wanted a more economic car with a good price. They helped me into a 2007 Prius! Fabulous!!

mominlaw

22 de jun. de 2011

My son-in-law just relocated from Arkansas to Oregon for a new job. Due to circumstances with the economy, he and my daughter and their three kids have had a rough couple of years. He flew there and was dependent on public transportation to get him to and from wherever he needed to go, including work, until he could purchase a vehicle. After being turned down at another dealership, he then tried Capital Auto. This dealership worked with him, mostly over the phone, since he had no transportation of his own. With their help, he and my daughter were able to purchase a vehicle with payments that are within their budget.However, what I was most impressed by is the fact that Ken, the special financing manager, actually took the time to drive the car from Salem to Bay City, right to Lance's front door. That is customer service above and beyond the usual and customary. Moving to a new location where you don't know anyone is stressful enough without having to rely on bus lines and taxi service to get you where you need to go. This dealership proved that it wasn't just 'the sale' that mattered. They cared about my son-in-law's circumstances.My daughter and their kids will make the trip there to join him within a few weeks. Until then, our minds can rest easier knowing that he has a good, dependable vehicle that will serve him well.Thank you, Capital Toyota, for going the extra mile to help out a young man who not only needed a car, but new friends as well. You provided both.Jo Hardage,Bismarck, AR

bluejacket9

31 de may. de 2011

Outstanding customer service. Open and friendly contact and explanation of service recommendations. Service completed within time alloted/estimated. Vehicle returned in thoroughly cleaned and washed condition. Will not hesitate to recommend Capitol Toyota to friends and family.

nikkif00

25 de may. de 2011

My husband and I were looking for a little Yaris to add as a second car for me. We had surfed some prices int he area, and after getting the run-around at a dealership or two, we found a price at Capitol that was $1K lower than any other dealer's sticker price, and they had one left! Off to Salem we went, had a very polite exchange with the salesman, BUT during the negotiation process it was found that the price on the website was no longer the current price of the vehicle, because of a cash back offer that was only available during the previous month (which was true, we looked it up). Well, after a bit of back and forth, Capitol decided to stick to their internet deal and sold it to us for the low price, regardless of the lack of cash back! Awesome. I'd go back here anytime, and let my friends know that it is worth the bit of extra drive from Portland!

tonibowes

26 de mar. de 2011

From the first visit to the last I had great service and all questions answered. I felt very comfortable with the salesperson and all the other gentlemen that helped me with the purchase of my new car and also the service and detail of my 2009 Prius which I was giving to my daughter. Good Job Capital Toyota

Siobhan

24 de mar. de 2011

I had my car serviced after receiving notice about a safety issue involving the brakes. When I called I was able to get in for an appointment right away and upon arriving the service personnel came out to my car to greet me - no waiting whatsoever. I was given the time the car would be finished and received a call shortly thereafter when it was determined the servicing would take more time as they were short-staffed that day. The extra time involved was only 1/2 hour. At all times the service personnel were very friendly and attentive and courteous. The outside of the car was washed and the inside was vacuumed when I picked it up.

joelybob2

17 de mar. de 2011

This was our second visit to the dealership for a car and gabe was our contact there he listened to what we wanted and then showed us around, He showed us based on our wants the toyota 2011 Highlander which my wife loved answered all our questions and made it a very easy experience, (As A diabetic i need to eat at set times and as anyone knows buying a car can sometimes be a lengthy process , when I started to feel unwell gabe rushed off to get me something and stayed with me till i was feeling better,I mention this only because even after we bought a car he still phoned us later to make sure i was ok ...Thats A1 service in my book)Gabes Automotive knowledge is amazing , no question wasn`t answered precisely (and not littered with jargon you couldnt understand,)he went through everything step by step.....We couldnt be happier with our 2011 Highlander and capitol Toyota salem is the only place we`ll be going to buy a car period.....If you want amazing service unrivaled automotive knowledge and non pushy salesmen go see Gabe ....Thanks Gabe , Deb & Joe

FredJasn21

4 de mar. de 2011

Bought my Venza new two years ago, and am still enjoying it. You are the only people who have serviced it, and I don't anticipate taking it anywhere else. Your service is thorough and your people friendly, and prices are competetive. No reason to change. It is a GREAT road car, and on the road gives me 28 to 30 mpg, around town probably average 15 to 16 mpg. Can't compete with a Prius, but I'll take the comfort instead.

Tom Christiansen

2 de mar. de 2011

This is the second Prius I have bought from Capitol. Gil was very helpful when I bought the first one and I have kept in contact with him since. He refered me to Nate when I bought my new Prius. Nate did not use any high pressure tactics and allowed us to take out time and discuss all options and features on the car. Overall I have been very pleased with the sales and service at Capitol.

mdoherty48

26 de feb. de 2011

JR met me as soon as I entered the lot at he was friendly and professional throughout. His information on the models I was interested in was excellent and helpful. Before talking sales, we test drove models to help me narrow down the list. He did not overpressure me.

prius4driver

26 de feb. de 2011

I started looking for a 2010 Prius at a Portland area dealer and got their "only" price and trade-in appraisal for my 2002 Outback. I didn't think Capitol Toyota would meet the price, but I contacted them via internet as I wanted to purchase locally if possible. When my husband and I went in Bob Long did meet the price and the trade-in allowance was more that the previous dealer had offered, even with some front bumper damage that happened after the first appraisal. No hard sell--we went in knowing what we wanted and how much we were willing to pay. We've had three contacts with the service department: a brake recall, an oil change, and a labor-only visit to install aftermarket driving lights and mud flaps. They came in under estimate for the installation visit, and we got excellent service at all three visits. We are happy campers!

drabluesman

25 de feb. de 2011

I have always had excellent service and support from Capitol Toyota. I was looking for a used Toyota PU, but found a used Nissan Frontier on the lot and bought it. I have had all the service done by Capitol and will continue to give them my business.

7coolkatts

24 de ene. de 2011

A few weeks back I visited this place and was greeted by not 1, but 2 of your salesmen. Dan G. and Big Bob H (is what I learned of who he is referred to by others there)both salesmen were extremely polite and the non pressure type guys. Both knew what they were talking about and answered all of my questions. it amazed me at how one sales man could be so upbeat and positive(dan) and the other so low key and yet relaxed(bob)both of your guys put me at ease as a buyer, and not wanting to shove anything down my throat, I had a beater in which they gave me top dollar for in my opinion, as I sure as hell did not want to deal with getting rid of it myself, I left with a nice truck in which I am happy with, the only thing I would wish for is that the bosses would recognize them both for this and let them know well done job as I hope Iam letting them know this right now also.

yomark

26 de dic. de 2010

Excellent service. Met all my needs and weren't pushy. I highly recommend. I just purchased a new Nissan at a dealorship in town so I have a recent basis for comparison and I'm highly satisfied with Capital Scion. The extras I ordered were put on in a timely manner and we got delivery of the car within a week !!!

desiverts

22 de dic. de 2010

Frank was extremely helpful in providing accurate and competitive pricing options during my research for an optimal purchase. His friendliness, customer service and promptness in providing up-to-date deals on the pending transaction were invaluable. I did not end up buying with Captiol because I lived out of the area and was expecting a new child, however, had the circumstances been different, they would have certainly received my business!

CLFinley

15 de dic. de 2010

Frank and Ken made this the easiest car buying experience EVER. They worked with me ahead of time to run all the numbers and let me know my loan options so I didn't waste a trip from Portland to Salem, Frank went the extra mile with my situation. When I arrived both were kind and friendly, very professional and clearly knew their product. Before I knew it I was signing loan documents on my way to a beautiful new car with a nearly permanent smile on my face. They worked with my trade-in and gave me a deal on that too, all around, these guys are ROCK STARS!!

johncris

8 de dic. de 2010

Frank did an excellient job, he made us aware of everything we needed to know about the purchase of our car. On the test drive he answered all our questions, and let us take the car on the Highway and also did some city driving. I would highly recommend Frank to any of my friends.

kdr42

1 de dic. de 2010

Kevin LoGiudice was a great salesman to work with. He was very friendly and understanding about our situation and desires. He encouraged us to take our time and make our own decisions without any pressure. We appreciate those qualities in a salesman. We have had bad experiences in the past with high pressure car salesmen so this was a pleasant change. JR was very friendly and understanding also. He went out of his way to make us happy with our purchase. If the Service and Parts departments can give us the same great service, we will have no reason to go to another dealer.

matlockl

24 de nov. de 2010

My husband and I came to "just look" at Toyota's in October. I had just graduated from nursing school and my husband wanted to buy me a new car. Kevin greeted us in the parking lot while we were looking at Camry Hybrid's. Kevin asked if he could help us out with anything and touched on all of the features of the Camry Hybrid. He was not pushy at all, like we have had in the past. We discussed that we were really interested in the Avalon and he was able to pull one from the back for us to take for a test drive. I loved it, it was a great car. We got back to the lot and discussed the MSRP that was on the car. I didn't know if we could justify spending that amount of money on a car and we again walked over to the Camry's. They were cheeper and got better gas mileage. Kevin asked if we wanted to take a Hybrid for a test drive; he acted like he had all the time in the world for us. Once I drove the Hybrid I realized the difference between the Camry and the Avalon and what a step above the Avalon was. The sale was made and it was worth every penny. Financing it was a breeze. Just to be sure, we contacted Wilsonville Toyota after we left the lot and asked them what there no bull price was for the same 2011 Toyota Avalon and we got very comparable pricing.

k9sncats

23 de nov. de 2010

My wife Becky and I purchased a 2010 Venza from Capitol Toyota on Novemeber 21st. As a Senior Chief Petty Officer in the U.S. Navy who just recently returned from my third deployment to the Persian Gulf in the last 6 years, buying a new vehicle was something I had given a lot of thought of during my time in Kuwait.The whole experience of working with Capitol Auto Group during this transaction was very positive. From Frank Roe's (Internet Sales Manager) personable emails to meeting and working with Sal Giaconia (Sales Consultant), who by the way, treated my wife and I with respect, professionalism, and let us take the time we needed in the purchase of our vehicle and getting a good deal in the process. I don't want to leave out J.R. as we appreciated his friendly manner and low-key approach, and even Mike in Finance was a pleasure to work with. Usually the finance guy is the one you dread talking to when navigating through an auto purchase, but not so with Mike who was very pleasant to work with.Between my wife and I, this is the third vehicle we have purhased from Capitol. We live in Eugene, and my wife lived in Grants Pass when she bought a Celica from your dealership in the 80s, so that says a lot about the way you folks do business.

sigourneytoto

22 de nov. de 2010

Dealership was easy to find and access. Dealership employees were very friendly, helpful and knowledgeable. I am very happy with the pre-owned Highlander that the salesman helped me find. Great experience all around! I would recommend this dealership to any of my friends in the greater Salem area!

tweetie

22 de nov. de 2010

Great experience. Ask for Gil Anderson. No pressure and extremely knowledgeable. He answered all my questions and walked me through everything about the car. He gave what I felt to be good honest recommendations based on what I what we discussed I was looking for. Highly recommend Capitol Toyota and Gil Anderson for anyone looking for a new Toyota.

fionashrek

22 de nov. de 2010

JR Gasper was very helpful and nice!! I wished there was more salespeople like him that aren't pushy!! I was in my lunch hour and I really didn't have any time. Knowing this JR was quick to get information that I need to make a wise decision. I will recommend this salesperson to all my friends and family!! Thanks

Mer

21 de nov. de 2010

If you want to go to a car dealership where you feel comfortable and welcome, Capital Toyota is by far the best. Buying the car of my dreams was made easy and actually fun. When I first got to the dealership, I really wasn't impressed with the salesman that approached me. We didn't seem to connect, he didn't know where he was going, and he didn't know his inventory. He was not professional so I left. That being said, I wouldn't recommend Chris Long especially if forming a connection with the sales associate is important to you.However, If you find yourself at Capital Toyota looking for a car, I would defiantly recommend Gabe Garcia. Hands down best car experience I have ever had. Over the course of almost two months Gabe helped me find the perfect Mazda. He was very helpful and not pushy at all. He would let me know whenever a new Mazda came in to the dealership. I sure it was very frustrating for him not being able to find me the right car, but he never showed it. He was always nice, and really fun to work with. What I liked best about Gabe was that he would constantly say, I'm working for you. And that was very important to me, knowing that he was going to find me my dream car, at a price that I would feel comfortable with. And he did! Thank you so much Capital Toyota! And an extra thank you to Gabe for sticking with me, and finding me my perfect Mazda 3! I love it!So go to Gabe Garcia , tell him Maria sent you!

lilrolla

19 de nov. de 2010

My family has always bought their cars from Capitol Toyota and now I know why. From the moment I stepped into the parking lot to the moment I had the keys to my new car everyone at Capitol Toyota was beyond friendly and helpful. I felt comfortable talking to the sales rep about what I was looking for and he was able to help me find a car that fit my needs and my budget. Even the man who prepared the paperwork for me to sign was very nice and answered all of the million questions I had about my financing and warranty options. I'm proud to say my entire family buys from Capitol and now I can say I do too.

treehugger

18 de nov. de 2010

I've bought lots of Cars over the years but Tim and his team at Capitol are the best. Even though its a coupe hour drive for me, i won't hesitate do do it again next time i need a car. A couple emails and a phone call and Tim had the I wanted at a great price.

Heatherlou05

18 de nov. de 2010

Frank made it very easy for us to buy our car. Everything was ready when we got there. All we had to do was sign papers. He is really good at what he does. We love our new car!I gave Frank all 5's because he really did give us great all-around service. I told him what we wanted and he found it right away. It was the best car-buying experience I have had.

golf9702

18 de nov. de 2010

I bought my used car from Frank. He had the vehicle ready upon arrival. Almost no time wasted. I live across the state, and was a little afraid to do business in Salem, but Frank made the experience very easy. I am working with him now to buy a Tundra for my construction company. He only calls me when he finds EXACTLY what I am looking for. He has been a pleasure to work with, and I have had 4 friends that have bought from him also. Highly recommend using Frank Roe if you want a positive car-buying experience.

newmanaj86

18 de nov. de 2010

I was in need of a commuter vehicle to replace my truck. Frank showed me a used car that was exactly what I needed. He worked with my credit union on financing my car as well as letting me know what other options were available. It was a laid back experience and I plan on going back next time I'm in the market for a car.

leebrown88

18 de nov. de 2010

Frank is a good friend of mine and has always been very helpful and friendly. It was a pleasure to work with him again and the rest of the Capitol team. I feel like I got a great deal and I love my Toyota FJ! My family has also purchased a new vehicle from Frank and they had the same level of satisfaction with their purchase as well.

hopebot

18 de nov. de 2010

I wasn't looking for anything in particular, yet I was. I didn't know what it was I just knew I would know the car when I see it. We both continued to look. I assumed I would have to call him, but that wasn't the case. Each time he got a car close to what I describe he called. I was looking at all dealership and private owners and each time I did I gave Mike a better description of the car I was hoping for. He was the only sales person throughout the dealers that intiated calls with me. I'm sure that is why he found the car because he was seriously interested in me and what I wanted. Mike was so patient and available on my many return visit and he never gave up.Thank you.

pamlange

18 de nov. de 2010

Tim showed me several Toyotas and the last of course was the Rav4. I had previously owned two vans and liked being able to set up high enough to see everything around me. The Rav seemed to have what I wanted with plenty of storage. I am in love. thank you

achisti

17 de nov. de 2010

In February of 2010, I purchased a 2010 Toyota Venza from the staff at Capitol Auto Group. I actually came from Beaverton for the purchase, as I had heard good things about the people at the dealership. Definitely did not find the pushy salesfolk that one might have become accustomed to in the resellers in more urban locations like Portland. They took the approach of selling me the car I need, not the car they need to sell. If I started looking at cars higher than my price range, they guided me back to where I needed to be and I am thankful every month as my payments are very palatable. In general, pricing was competitive and the selection was vast. I am currently in the process of perhaps making second purchase at the sister Subaru dealership. Working with the same folks across dealerships is nice as the same, polite, staff is able to offer a wide range of options.Service visitations have been surprisingly good. I am not used to having the car cleaned/vacuumed unless I take one of our cars to Lexus, where the high level of pamperings are greeted with superflous priced labor, parts, and big fancy hair styles. At Capitol, it is surprisingly possible to get a good level of service without having to explain the invoice billings at great length to your counterpart. Would I buy there again? YES.

Desode

16 de nov. de 2010

The Sales man had Exemplary character and was pleasure to deal with. I will recommend your dealership to all my friends. My new ride was purchased at a great price, and the sales rep did a great job putting us with a a vehicle that fit our needs.

neomarine

16 de nov. de 2010

I had a great experience with Gavin. He was very respectful of what I needed in a car, and wasn't pushy like most car salesmen are. His knowledge about the cars we were looking at was more than just what was on the sticker which is great. Even though I didn't buy a car, I'll be coming back there as long as Gavin is working for them.

joelybob

11 de nov. de 2010

We visited the toyota dealership to replace my fiance`s very old car,we were helped by gabe who was both freindly and very knowledgable about the products,we felt in very good hands infact all mebers of the toyota team we dealt with gave us great service and ensured that we will only be dealing with this dealership when it comes to trading up.As it was we ended up driving away with a RAV4 We both love!!!!The after sales has been great gabe made sure everything was dealt with and we both thank him for dilligence..The rating is well deserved

crblacksmith

1 de nov. de 2010

I went looking for an inexpensive used car. Gabe was friendly and showed me the cars that they had. He suggested the idea of leasing a car but wasn't pushy. I took a test drive in a used Tercel with mid-range mileage. I was in need of a car and well may have bought it but they were asking way too much, over and above Edmunds dealer retail. It was the last day of the month and a great day to buy a car. Too bad. Other than that great service and friendliness.

DADDY7171

28 de may. de 2010

Capitol Toyota is the Best!! Brian took my call and set me an appointment to meet with a sales manaqger. I got the car I wanted at a great price!! If you are looking for a car go to CAPITOL TOYOTA IN SALEM! FYI also had a great experience in the service department.

russell1876

4 de mar. de 2010

I know its still winter, it is the middle of the week and overcast skys, but really why would a business NOT want to sell any cars. I visited Capital Toyota in Salem on Wednesday March 3 2010 having seen an add on TV for zero percent financeing. Aint it great when a company is trying to restore consumer confidence in their products.Anyway I arrived onto the Lot at about 11:30 am, and was left to wonder around looking for new cars alone. I observed 8 different employees walking trough the lots and not ONE person inquired if I needed or even wanted any help. I was not dressed up but I was not in rags either, my hair was clean and well done, after all I had showered. I finally decided since not one single person was going to come to me that I guess I had to go into the showroom and see if anyone was home. Well the 2 men sitting at theri desks seemed to be suprized that anyone came to thir area. One gentlement continued to eat his lunch instead of standing up and greeting a customer. the Second gentleman just stayed seated at his desk, he did answer my question but really gave the impression that he did NOT want to sell any cars.Too bad boys, I took a 25 mile trip north on the freeway and bought a tricked out NEW car for a good 5K less than your advertised MSRP, now in all honesty I did not enter into any deal making process with your dealership so who knows I could hav probably got the same price your your dealership buy why spend my HARD earned money at a place that cant be bothered.Sincerly a Never to return customer