Steven Gilbert

15 de sep. de 2021

Drove just under 2 hours to look at a vehicle on Labor Day, 09/06/2021. I received a text confirming the confirming the appointment and we arrived a bit early. Drove away 30 minutes later after only being able to view the exterior. Seems they lost the keys but didn't bother to 'have their ducks in a row' even knowing I was coming. Didn't seem to bother them at all. The only contact I got from Car Fare after that point was in response to a message from me. Was strung along for a week only getting bits and pieces of info. Finally on the next Monday I get a message the vehicle failed their inspection and was sent back to auction. Don't remember receiving worse customer service anywhere ever. They did of course send the obligatory 'we sorry, that's not the way we do business' type messages but yes, it is the way they do business. They were also more than happy to try and redirect me to other more expensive cars. AND.... the vehicle, a 2014 Chevy Captiva, that 'failed inspection and was sent back to the auction' is still on sale on their web site as of 5 min ago, 09/15/2021 08:40 am.

Victoria Conyers

10 de sep. de 2021

This was the best experience by far! Everyone was so welcoming and helpful especially James who helped get me in my 2019 Chevy Equinox. I’m loving my SUV!

Douglas Stewart

27 de ago. de 2021

Purchased a car, working with James Bays. Good dealership, process was upfront and flexible to my schedule. Kept in contact and answered questions. Went the extra mile with side stuff like detailing, license plates, etc.

Andre LaFon

4 de ago. de 2021

Our initial purchase process was smooth, Brian Narcsa was very helpful and went above and beyond to close the deal. Our used car had a defective camera that the dealership agreed to repair during the sale of the vehicle. 2 months later and many trips tracking the Operations Director down and they agree to pay for the repair that we agreed to. They aren't great at follow up and you will have to force them to do the right thing.

James Baillie

30 de jun. de 2021

Great experience at CarFare during initial purchase. By far the easiest car buying experience I have ever had. Highly recommend. My salesman Brian Nasca couldn't have been more helpful. 1-1/2 weeks after purchase check engine light came on and vehicle needed a new thermostat. I was told there was nothing they could do and vehicle had been through a thorough inspection prior to purchase. After further inspection, I found fluids were low and oil under the hood. I understand "buyer be ware" essentially for cars not under warranty, but the service after purchase could have been better, and something like that should been checked and a full service of the vehicle should have been done.