JamesKirk

13 de mar. de 2016

We narrowed our car search down to a couple Subaru models, and then used www.cars101.com to research all the tradeoffs and options. When it came time to secure a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasnt even in the same league as the much higher fixed prices used at some Subaru stores.We were happy to get the exact package we were seeking, for a model that is in very high demand, while paying a deeply discounted price that made a joke of the true car values listed by the various car buying websites. Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. I have pretty high expectations when Im about to be parting with a lot of money. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect. I see other glowing online comments about the guy. This would normally be a disincentive for me to post yet another accolade for his virtual refrigerator door. But, fair is fair, When someone really gets it right, he or she deserves at least as much notoriety as a looser who's earned every flaming arrow he or she has ever received on the web. I'd much rather write a positive review - when that rare, praiseworthy instance occurs. Without reservation or prompting, Id suggest that anyone in the market for a Subaru Goe see Joe. Joe Spitz, at Carter Subaru in Shoreline.

JMc

13 de mar. de 2016

We narrowed our car search down to a couple Subaru models, and then used a local, unsanctioned Subaru website to research all the tradeoffs and options. When it came time to snag a specific car, we got quite a range of quotes from Western Washington dealers. Joe Spitz, at Carter Subaru Shoreline, offered a discounted price that was far less than the next lowest quote for the same car. His proposal wasnt even in the same league as the much higher fixed prices used at some Subaru stores. So we got the exact vehicle package we were seeking, for a model that is in very high demand, and paid a deeply discounted price that made a joke of the true car values listed by the various car buying websites. I have pretty high expectations when Im about to be parting with a lot of money. Our sales consultant, Joe Spitz, impressed me as the kind of guy who eats, sleeps, and loves the Subaru brand. Joe not only exceeded all my expectations, but he also significantly lessened the amount of money I had to part with :)! His candid and thorough response to my questions, and his use of just the right amount of humor, made the buying process downright enjoyable. He has really earned my respect. Without reservation, Id suggest that anyone in the market for a Subaru Goe see Joe - at Carter Subaru in Shoreline.

Tracey935

23 de nov. de 2015

Went to Carter today to look and maybe buy an Outback. First salesman, Zach, was nice. Went out and picked a car to drive. He goes to get the key and another guy comes out says Zach is busy. Proceeds to rush us with looking at the new Outback then tells us we don't want a Crosstrak. We ask to look at one. He takes us to one and asks if we done. We tell him we want to test drive one, ask what happened to Zach and he tells us Zach has a customer that is buying a car. WOW! I guess we didn't rank as worth their time. The guy was a complete xxx! Went to Eastlake Subaru and are proud owners of a Subaru Outback.

Soren

4 de ago. de 2015

Joe is about as professional as any person I've meet. He helped me order my 2016 WRX STi and I am very impressed by his knowledge of Subaru cars as well as how he treats his customers with honesty and respect. I will continue to send Joe Spitz my business.

robertb

9 de jun. de 2015

I have purchased 2 Outbacks from Carter since 1999. We service our cars there because of the great customer service we get from Bennie C. In the service department. We have already referred a handful of friends to Carter because of this.

big dave

6 de may. de 2015

I've owned dozens of cars in my 78 years, and back in the day the experience of a car purchase was neither fun nor easy. I came in for an oil change, and drove out in a new car. Fun. Easy. Thanks.

Whidbey B

25 de may. de 2013

Pricing was identical to another Dealer and not the Ballard Store. Dealing with 7 different Dealerships and I believe there is price fixing among them. When they say they are showing you their "Invoice cost" and then reducing the price below that how can that be? The Dealer cost or Invoice is not what the Dealership actually pays Subaru Factory.

James

10 de may. de 2013

My wife and I searched for months for a gmc yukon or Chevy Tahoe that would suit our needs. We did find it via cars.com at Carter's in shoreline. They didn't budge at all on sticker price and low allied me on my trade in. However they knew we had just driven for four hours to get there so they had us where they wanted us. We weren't about to drive back home with our old truck. Anyway ended up buying it after much hesitation because of the lack of movement on the price we got it home and loved it till the next day when the Yukon wouldn't start because the battery was dead. Had to have someone come over and change that out because I had no way of getting anywhere. They had to have known that the battery was bad and just charged it enough to get it off the lot. Would not send anyone I know to deal with what is the ideal "car salesman".

Julie

20 de dic. de 2012

I found a used car online thru cars.com and visited the Carter Subaru site, hoping to purchase the vehicle, which I did. The salesperson was very helpful and knowledgeable, the finance department worked their magic and found financing that fit within my terms, the vehicle was cleaned and looked like new and when I mentioned that I had e-mailed the dealership thru cars.com with no response within 24 hours, both the salesperson and the finance officer jumped on it and contacted the marketing dept to make sure they were aware. I am more than satisfied with my vehicle purchase and would definitely go to this dealership if and when I am ready to make another vehicle purchase.

Subquest

26 de nov. de 2012

I have been going to Carter Subaru for over a decade. Unfortunately, their focus on quality and customer has taken a wrong turn.I recently decided to purchase a new Subaru from Carter, but was concerned about the amount of cement dust from the nearby construction and wanted to make sure cars were not brushed or put through an auto car wash. The salesperson told me it was not a problem because they only did light power washing. It was cloudy on initial inspection of the car, so I did not see it right away, but once I pulled the car in the garage, I quickly realized the car was badly scratched over every inch, including headlight, taillights, paint, etc. After seeing pictures of the car, Carter had us go to a detailer and we also took it to a painter - both indicated the car had possibly been brushed with a contaminated brush and not enough water. I asked the salesperson about this and she e-mailed that car had not been washed with a brush or gone through a car wash. Carter was good about offering to take the car back, and I planned to order another car from them. After getting the check back, and before starting the process to order a new car, my wife and I wanted to better understand how the scratches happened, so we went to the lot to compare a few cars that had just come in (and still had some of the protective covering) to cars that had been in the lot for a while. Without exception cars that still had the protective covering were in great shape, and cars without it were badly scratched. We then realized that we were walking past the wash bay. We watched as they drove a brand new car drove into the wash bay, applied a very small amount of water, and then scrubbed the entire car with a brush that was never rinsed or even returned to the bucket.In an instant, I went from feeling good about the fact that Carter Subaru would give me my money back for a damaged car, to absolute disbelief. I could not believe this was how the cars were washed. I could not believe that, even after I told them the professional detailer they recommended told me the car probably had been brushed, they denied it and would only say the damage must have occurred at the factory or in port. I certainly could not believe that I was explicitly told my car had not been washed with a brush, when it had been. We went back and asked for the Sales Manager and explained what we had seen in the wash bay. He asked us to go into a room so that we would not sour other customers. I then told him what we had seen by comparing cars before and after detailing. He responded were not going to change our process. I would hope that, even if some or most people did not notice the damage, he would still have wanted to avoid unnecessarily damaging the cars, especially as it could be remedied with simple improvements to the process. We asked one more question, but only received another harsh response. My wife and I got up and left. If at any point in the process someone had simply apologized and been honest about how the car had been washed, I would have been fine. I dont understand why we were treated as we were, especially after we had been told one thing about the car washing process, and then saw for ourselves it wasnt true. It also doesnt make sense to us how, knowing the cars are being damaged, Carter Subaru wont even consider making improvements to its detailing process. I tried bringing my experience to the attention of the owners of Carter Subaru, but my letter remains unanswered.After all these years, I am not so much angry or upset by this experience as I am sad to end a long relationship with Carter Subaru. I am actually writing this because I hope it makes a difference to future car buyers and saves others from going to Carter Subaru and experiencing the same thing. I would strongly recommend checking cars when sunny or with a light if buying from this dealership. We went to a number of other dealerships and were amazed at how much better cars looked elsewhere.