Mohrmagen

6 de nov. de 2016

Amazing customer service by jay dallmann! Very nice gentleman and I will recommend him to anyone I know looking for a vehicle. He made our visit easy, clear, and comfortable

Anne Rannochio

4 de nov. de 2016

Brought my car in to be serviced, TJ handled everything. Service was great, loaner car was awesome, turnaround time great. Couldn't get a better experience anywhere else

Runnergirl15

3 de nov. de 2016

My advisor Greg was friendly and knowledgeable. Greg kept me informed through out the day. When I picked up my car - it was washed and ready for me. All around great experience.

sher718

2 de nov. de 2016

They finished my repairs in a timely manner.greg the advisor was friendly and helpful. I asked them to clean my vehicle.it was clean as they pulled my vehicle to me.

xx

2 de nov. de 2016

Just wanted to say one of the best and most seamless car buying experiences I have ever had. Can honestly say Mike Pirozzoli is one of the most personable and genuinely nice care salesmen I have met. Between Alex Q over at Villa Park coordinating the car, Mike through the sale, and Ed and Ray taking great care of me in finance I would not only recommend this dealer but likely be back for another vehicle in the future.

Pepper

1 de nov. de 2016

I just started coming to this dealership and am glad I did. TJ in service is very friendly and knowledgeable about his products. The lounge is large and has a spot for kids too!

Kent Bindl

28 de oct. de 2016

Found a deal on Castle's website for a 2500 HD chevy. The dealership is a 2.5 hour drive so we shopped locally to see if anyone could match. One dealer straight up told us we would not get the online price, he had us pretty scared. We went to Castle anyways and we got the EXACT deal down to the penny. I hate buying cars, but this was easily the most straight forward and honest transaction we've every had.

workvan

26 de oct. de 2016

I was satisfied with my experience until some customer follow-up questions have after forty eight hours still remain unanswered. I was assured that the spare tire would be on the vehicle before I left the dealership. The next day I found no spare tire.

Abel Haro

19 de oct. de 2016

Bought my first dealership owned vehicle. Never trusted dealerships, but they made the experience a great one. Very friendly people, probably because they were taking my money, but either way they were really nice.

Alvaro30

10 de oct. de 2016

I went in to purchase a used vehicle for the first time from a dealer. It was great! Mike was very helpful and very friendly to me and my family he explained everything that was going on While Ed was talking to the bank to get me approved. I waited no more than 15min when Ed got me a loan. I am very happy with my purchase. Thanks Mike and Ed. I will definitely go to CASTLE CHEVY NORTH again in the future.

Mike Ytsen

4 de oct. de 2016

I had been looking for a very specific Silverado for quite some time. After months of on line searching.... The Castle Team had what I was looking for. Chris from the Elmhurst location called me immediately after I inquired about the trucks availability. It took a couple days to get to look at the truck... The finance manager had taken it home. I purchased the day I went in to see it. Andrew Altieri... Ed Finn and George in Finance all worked very hard for my business ... And I didn't exactly make it easy on them....The process was comfortable.... And pretty quick. Andrew set me up for a Truck Detail right away.... And even gave me a Silverado Loaner for the night!!! A++Gentlemen!!!!! Job well done!

Lindascruze

1 de oct. de 2016

It was the Best car buying experience I have ever had.Every one was so helpful from start to finish;A Big Thank you to John Lee for all his help walking me through The functions of the car. Also to Raul Quesada, Dave Lasher and Georgefor all there help. Linda Burnette

Janet Getto

22 de sep. de 2016

Dear Mr. Lasher,On Tuesday, August 30, 2016 I purchased a 2016 Chevy Equinox at your dealership, which had been recommended to me by a neighbor. I received your request for my completion of a satisfaction survey, but since I am still waiting to have an issue taken care of, I have not yet completed it. Before I continue, I want to let you know that Jay Dallmann was extremely helpful and it was a pleasure to work with him on my purchase. I have yet to complete the GM survey for the same reason I mentioned above and want the 'powers that be' to know I have only POSITIVE feedback regarding his assistance. He even came in on his day off to assist me.I came in on Friday, September 2, 2016 to have a remote start installed at my expense ($450 was added to my purchase price). I dropped off my car at 9 AM, and at noon I received a call from Justin asking if I could bring in my second key so the remote start could be added to it also. I live 30 minutes away and when I got there I asked how long it might take and he said 1/2 hr to an hour so I chose to wait. Three hours later my car was ready and I received two different keys altogether, so I could have just returned the second key when I picked up my car. I spoke with Jay about this, and he said he would look into it, but before he could get back to me on that another issue arose. I was hoping for a gas card or two for having to spend the afternoon in the waiting room, instead this inconvenience was overshadowed by what I discovered on Tuesday, September 6, 2016.That was when I discovered that a bumper-to bumper warranty ($1,840.35) had been added to my purchase price despite the fact that I had declined it at least THREE times in my discussion with George. My daughter-in-law was with me for the purchase and witnessed my refusals. When she stepped out of the room after I signed all the paperwork, George put that one (which should never have even been typed up in the first place because of my triple refusals) in front of me and I signed it, relying on his professional integrity as my head was spinning from the purchase. When I discovered the charge and talked to George on Tuesday, September 6, he again tried to convince me that I needed it, but when I refused AGAIN, he said that the charge would be removed, all I had to do was bring in the contract/policy when I got it from Ally in a week or so. I asked if that would lower my monthly payments, and he said probably not, but it would shorten the length of the loan. I would have had lower monthly payments had he filled out the paperwork as I had requested. I then called Jay, who could not address the issue because he is not certified in finances, but he referred me to Ray. I talked to Ray at 6:00 on Tuesday also, and he said he would have the warranty removed at 9 AM the next day and would get back to me with some compensation, a gas card or tire rotation, for this having happened. I suggested that I be refunded the $450 for the remote start to defray the higher monthly payment and he said he would look into compensation. (He did apologize profusely and say that it should NEVER have happened and that he did not want it to reflect badly on Castle Chevrolet as a whole.)When I did not hear from him the next day, I stopped in with my daughter-in-law at 1:30 on Wednesday, September 7. Raul Quesada talked to me in the showroom saying he had the warranty cancelled that morning and offered me a gas card. I restated the entire event as it went down in George's office the day of the purchase and he asked us to go to his office where he offered me "something else" to be added to my car. I said I would like to have a refund for the remote start and he went to talk to a manager. It was agreed that I would get a refund check for $450, but it could not be written there, it had to go through Villa Park Castle. I asked that it be sent to me and we verified my address. As I had still not received the check by Wednesday, September 14, I called and left a message for Ray to call me regarding the check. I received no call back that day, so I called again on Thursday and talked to Ray. He said he had the check in hand (it was not in Villa Park) and that it had been held up because someone was not in the office who needed to okay/write it and said he would have it put in the mail. Ray anticipated I should receive it by today. It did not arrive in my mail today.There is no way for me to know if that warranty is being added despite the customers' refusal to everyone's purchase or if they "saw me coming" as a senior who obviously had little car purchasing experience, but it surely was NOT a mistake. I could have paid for it and never been able to use it because I didn't know I had it. I can't help but wonder how many others may be in the same boat. I felt that you, as the General Manager, should be made aware of these situations. I will complete all surveys as soon as possible. Sincerely,Jan Getto

Red Bomb

15 de sep. de 2016

They did a great job. Knew the car and worked with me.

TD770216

11 de sep. de 2016

I'm giving Castle Chevrolet North the highest rating because Andrew Altieri and the rest of the team I met made my recent purchase of a new 2016 Equinox LTZ such a fantastic experience. Not only was everyone friendly and welcoming but they were also knowledgeable and determined to provide the best options without backing me into a corner. Castle Chevy North more than made up for a very unpleasant and disheartening experience at another dealership. My brother and I both walked away with brand new vehicles and will not hesitate to stop in or recommend Castle Chevrolet North to anyone looking for a new or used vehicle in the future.

Helen Slocum

10 de sep. de 2016

Mike was very nice, conscientious and a sweetie for buying me a birthday cake! Everyone was friendly every time we walked in the door. However, dealing with George (the finance guy) was another story! He was arrogant and condescending. During the purchasing of the car, he became so unprofessional that I asked him if he wanted to take a break and come back acting business-like as that was how we were treating him. Apparently, George has never been asked to put the name of the Dealership on the title of the trade-in, so that it was not an 'open' title. (per the Secretary of State, this is illegal). Based on judging the Dealership solely on George, we would not come back there.

Gloria A Austin

9 de sep. de 2016

Highly recommended! Mike was patient, kind and professional. The other staff was very helpful also. Shopping for a vehicle with THREE grandchildren in tow is a recipe for DISTRACTION but the staff (and a well placed computer) allowed me to the time I needed to select the right vehicle!

gina1car

1 de sep. de 2016

I WAS A FIRST TIME CUSTOMER TO CASTLE AND DID NOT KNOW WHAT TO EXPECT. I WAS GREETED BY SALES CONSULTANT MIKE PIROZZOLI WHO IMMEDIATELY PUT ME AT EASE. MIKE WAS VERY INFORMATIVE AND SHOWED ME SEVERAL MODELS TO CHOOSE FROM. THE PRICING AT CASTLE WAS VERY COMPETITIVE AND NOT LIKE SOME DEALERS WHO SHOOT A HIGH PRICE AND IF YOU ARE NOT AN INFORMED BUYER COULD BE TAKEN ADVANTAGE OF. ALL DISCOUNTS, REBATES, WARRANTIES WERE EXPLAINED FULLY. I COULD NOT BE MORE PLEASED WITH MY PURCHASE AND I WOULD AND WILL HIGHLY RECOMMEND CASTLE AND MIKE TO ALL. PURCHASED SEVERAL VEHICLES IN MY LIFETIME AND WOULD HAVE TO RATE THIS CAR BUYING EXPERIENCE AS MY BEST EVER. THANK YOU MIKE AND CASTLE.

milica0924

31 de ago. de 2016

The dealership itself has a great discounted rate and the dealers do their absolute best to get you the best possible deal on a loan and the car itself. The dealer explained everything and encouraged questions. Overall, I had a great first car experience

SGC

31 de ago. de 2016

Brought the car in on Saturday (8/27) at 1:30 regarding a nail in the tire sidewall of my new Impala. The damage could not be patched, so a new tire would be needed. Service staff called their tire source in Roselle, picked up the tire, and had it installed and balanced by 3:30. Amazing, and as they say at Jimmy John's, 'Freaky Fast.' Thanks to all who got me back on the road ASAP.

MrKMiller

29 de ago. de 2016

I had been looking for a newer model car for about four months. I made the one hour and thirty minute trip from my home to Castle North. I must say my entire experience with Castle was pleasant. Pat O'Brien was professional, friendly, and a pleasure to deal with. He listened to me and didn't try to push any other cars on me, we only discussed the one I made the trip to look at. I will look to Pat and Castle North next time I'm in the market for another vehicle.

Joy1118

22 de ago. de 2016

I was referred by a friend and I must say it was one of the least painful car buying expereince's that I've had and I have had many.

MaryNPearl

21 de ago. de 2016

Staff are friendly, knowledgeable and aim to please. They led me through the selection and purchase of my Equinox without any stress or hassles. I am extremely satisfied with my purchase from Castle Chevrolet North.

Kruzzn

19 de ago. de 2016

I have been a corvette owner since 1965, this the best dealership experience I have ever had. Guy McMillan is the best corvette salesman I have ever met.Everyone in your facility was helpful and friendly .

Sonenthals

19 de ago. de 2016

Everyone there was very helpful and very knowledgeable about everything. I came in looking for a specific vehicle and we went right to the vehicle looked it over took it for a good test drive like what I saw so I decided to fill out the credit app they was very fast and helpful to get me financed even went the extra mile to get my payment where I wanted it to be got me financed for diet cheap and gave me a great deal on the vehicle. I am very happy and will be happy to recommend the place to anyone

Ally

12 de jul. de 2016

Fabian was awesome and I got a great deal on my car. It was my first time ever buying a car and he made is so easy! Thanks Fabian!

Freryder

6 de jun. de 2016

I called about a vehicle I had seen on Cars.com & scheduled to see it within an hour later. Upon arrival the vehicle was freshly washed & ready to go. Norma Vargas met me & rode along for the test drive. She let me check out the vehicle inside in a lighted area since darkness had fallen by the time the short test drive was finished. I liked what I saw & despite having already scheduled to see a different vehicle the following morning, I decided to try & strike a deal for this vehicle. The process, which involved trading in my current vehicle, was quick and, I believe, fair. I was very happy with the deal we struck & got to drive away in my "new" vehicle that night. The only thing that confused me about the whole thing was that the agent I spoke with to schedule the test drive, I thought, was the one I was supposed to meet upon arrival. So when Norma came up, I was like "Who are you? I spoke with (I forget the agent's name)." I didn't want anyone to lose a commission because I test drove with a different person than I scheduled with. That was the only confusing part. But I am happy with the deal, happy with the experience, and very happy with the vehicle! I'm noticing a lot of "Castle" decals on other vehicles on the road too now so I guess others are happy with their experiences too!

Lee in Elk Grove Village

24 de may. de 2016

Purchase a 2016 Chevy Malibu and love it, the car is great, the dealership did a good job. No pressure to buy and made sure we loved car, features and the color before starting the paperwork. Big investment wanted to make sure we were going to love it.

Bruce

8 de may. de 2016

Got a 2004 Pontiac GTO from their "sister" dealership off Harlem and Cermak and was told I can take it to this one to get my oil changed for the life of the vehicle. Not only have they held true to their word but the people who work here are awesome. Family got cars from here since it was Hoskins. Better selection now with the same quality family small business like atmosphere. Keep up the great work and will be looking for another car from them soon.

Robert

31 de mar. de 2016

My daughter bought an Impala last week and she loves it. Great job Mike.

BobT

8 de mar. de 2016

They have, for years, taken great care of both my car and truck. I'm a happy customer, and highly recommend them.

mike821

26 de feb. de 2016

just bought a new impala today. i was talking back and forth with my salesman Mike Pirozzoli for several days and when i was able to come in, he and owner Ed Finn did an excellent job helping my wife get into my new car. funny, down to earth, real guys that you can relate with and be relaxed. car buying is not for some people and some dealers aren't for some people, felt comfortable and at ease with everything!! very happy ;)

Jack

27 de ene. de 2016

My experience at the dealership was when I came in to get an oil change although I have had many experiences with them in the last seven years. Greg, one of the service writers was wonderful this weekend. He was attentive not only to me as a customer but was great when it came to letting me know the car needed additional things like new windshield wipers and a tire rotation. He even had the car washed. Overall, anytime I work with the service department they all go above and beyond to help me and the needs of my car(s). If you want people you can trust, this is the place to go. Not only is Greg great but the all of the service guys like Zach and Mike and cannot leave out the mechanics. And finally, anytime I go into the dealership even if it is only for work on my car, everyone is welcoming (this includes the receptionists, salesman, management and so on) and friendly. Copy

Paulina1208

26 de ene. de 2016

Definitely love this place! Everyone was extremely nice and did everything to get me a my first Chevy Cruze! Fabian, Pat, and another gentleman were very helpful and made the experience great! I recommend this place to everyone! They are by far the best dealership I've been too (and I've been to a lot). Couldn't be any happier with my brand new car :)

Jackie1234

12 de ene. de 2016

If you go to buy a car make sure you ask for Andrew! He was so nice and made everything so easy! Great place to purchase a new car!!

mcsquared

2 de ene. de 2016

Our salesperson, Pat O'Brien, was a pleasure to work with. Genuinely interested in getting us into a car. No high pressure, no fast talking tactics, which was refreshing and greatly appreciated. We ended up buying a 2014 Chevy Cruze LTZ, which was more car than we anticipated buying! But because Pat gave us room and time to think, we decided we wanted to go with the better car. And they made a great deal for us as well. The finance person was also great to work with - very helpful and we finished the transaction quickly and with a minimum of fuss. Would not hesitate to recommend.

Sbogee

12 de dic. de 2015

We bought a 2015 Equinox. The dealership worked with us on the price and we we're able to agree on the payments. We use to go to another dealer but, my wife and I have decided to use Castle from now on.

jeffthompson

9 de dic. de 2015

I bought a 2014 ford Explorer from here and it was the best car buying experience I've ever had. we are buying my wife a car in the spring and will be sure to come back. Mike P. and everyone else involved were helpful and not pushy. they have great prices and gave me exactly what I wanted on my trade in.

New Customer

30 de nov. de 2015

I worked with Dave Settle and Raul Quesada on the purchase of a 2016 Chevy Tahoe. Both of these guys were a pleasure to deal with on the transaction. The follow up was excellent, both pre and post purchase and we concluded a swift and smooth transaction. Both gentlemen are experienced professionals and I would be happy to return for my next purchase. Thank you.

OU812

10 de nov. de 2015

BOUGHT MY MALIBU FROM CASTLE NORTH. GREAT EXPERIENCE. FABIAN, GEORGE, ED AND RAY WERE THE BEST. BEST CAR BUYING EXPERIENCE EVER! WOULD NEVER GO ANYWHERE ELSE.

Angela S.

9 de nov. de 2015

My family and I purchased a brand new vehicle from Mike Pirozzoli he is a wonderful sales person. The process was smooth and the customer service we received from him was great. Castle Chevy North is a great place to shop for a vehicle. I recommend Castle Chevy North and its customer service and sales team.

Dennis

7 de jul. de 2015

Just bought a new truck best deal ever no bate and switch here the price is the price and were fair with my trade in. If you want a good honest deal go to castle

Elk Grove Resident

16 de abr. de 2015

I have been a long time customer at this location and was worried about new ownership coming in. LOVE what they are doing! Recommend to everyone!!!

stpeteman

11 de ago. de 2012

I just bought my 4th car from Hoskins. Great dealership to work with. Steve Hoch in sales is great! Service dept. is also very good.

greencarservice

17 de jun. de 2012

I have been working with Hoskins service department for over a year and will never use another car service center. Hoskins has always proven to be the most honest and efficient service center. They are extremely reasonable, friendly, and helpful. Did I stress honest and reasonable? Unbelievable for a car service center! They are the best.

sweidenbach

14 de abr. de 2012

I drive out of my way for service on my Impala at Hoskins and won't go anywhere else, I always receive an honest assessment with fast, friendly, and courteous service.

Ben1958

22 de dic. de 2011

I found Hoskins Chevrolet by referral of friends who liked the service they received at the dealership. Located in Elk Grove Village it was an easy drive on I90. I found the staff friendly and knowledgeable and not overbearing. The selection was adequate and the pricing was fair. I would recommend the dealership to anyone likes to drive an American car. The Service Department has limited hours on Saturday, but was courtesy and professional and completed the repairs as promised when I dropped the car off and provided us a loaner vehicle.

Michael P.

13 de dic. de 2011

I just went window shopping looking for a new truck. Usually i don't trust car salesmen . But, after speaking with Mr. Guercio the sales person / finance manager I bought a Chevy Tahoe from Hoskins. I just love the truck and the salesman was professional, honest and courteous. Customer service has been great. I trusted the Sales Manager Mr. Guercio completely. So much so that I I purchased another vehicle from him at Hoskins Chevrolet about a year later. I recommend Hoskins Chevrolet to all my friends and family.

tahoe bob

13 de dic. de 2011

I purchased a Tahoe last year. Very friendly staff and fair price. Service department is great and i use them for my oil changes as well as any warranty issues. I have and will always recommend them to all my friends

fc3

13 de dic. de 2011

I have bought 3 cars in the last 2 years from hoskins. Although i cannot afford a new car at this time i have had great experiences with the quality of the used cars and the salesman who helped me in my visits. i never felt pressure to buy. i learned alot from them. they were very helpful through the whole shopping and buying experience. be assured when i need another car i will be going to Hoskins first.

hdhmickeymouse

13 de dic. de 2011

I was looking for a new vehicle but very undecided on new or used. Fabian worked with me on both types and made sure I understood the pros and cons of both. When I decided to purchase a new vehicle he went the extra mile to find it with ALL the features I wanted (and I was very specific). He is kind and patient with his customers no matter who they are. When you buy a vehicle from Fabian you know he has your best interest in mind and he is not just out to "make a buck".

patudel

13 de dic. de 2011

We were looking for a good used vehicle for our nephew. Cost and condition were the most important factors. Fabian found us the perfect vehicle and explained all details necessary to understand what we were purchasing. I would highly recommend this dealer because they were honest and provided great service.

chevy report

13 de dic. de 2011

We are a Chevy Family. We have purchased every car from Hoskins and get our cars serviced there as well. My husband drives a Tahoe, I drive a Ecco Cruse, My daughter a Traverse and son a Equinox. Our company car is a cruse.

zook

13 de dic. de 2011

great dealership with lots of great options. Would recommend anyone and everyone to buy a car from them. they treat people like family. top notch customer service.

Anthony3388

16 de nov. de 2011

Best Dealership in the Northwest Suburbs. I was looking for a very specific car and my family has been going to the same salesman for years, Bill Martino. He does mainly fleet sales but was happy to help me get the car I was looking for. I am definitely a car guy as Well as a Chevy guy and a Big Transformers fan. So I went ahead and attempted to order a 2012 Camaro 2LT Transformers Special Edition. Although the dealership could not actually put the order in right away Bill talked to his GM Representative that week and got the car built and fast-tracked to Hoskins Chevrolet where I would be the first one in line to pick it up. The car came 2 weeks earlier than expected and I could not be happier. It has been a month and the only problem I have had is a little spot of mirror surface missing from the rear view mirror. I took it in and they setup a date to replace the mirror with no questions and no problems. I had them check out some engine sounds that turned out to be nothing and they even washed the car before I came to pick it up. The service at Hoskins Chevrolet in one word... Superb

c863137f

20 de oct. de 2011

Very knowledgeable, professional & committed to their customers. Will continue purchasing future cars from Steve. All employees were pleasant to both myself and Paul. Will and have recommended friends and family to purchase their vehicle from Hoskins Chevy.

casper68

2 de ago. de 2011

Steve is an awesome salesman who truly cars a great deal about customers happiness when shopping for a new automobile. When I first entered the dealer I was greeted by him and he treated me with respect and fulfilled all the things I wanted in a car. I recommend his dealer to all my friends and family who are in need of a new car. Thank you Hoskin Family