K. Halsey

2 de sep. de 2015

I was not looking forward to going to a dealership. Aamar Lewis put me right at ease. He was patient, a good listener, and never pushy. There were a few models on the lot that I liked but weren't quite what I wanted. I told Aamar exactly what I was looking for. He took my number and called me a few days later with the perfect car! What a great salesman!! The dealership then worked to get me financing at the monthly payment I wanted. Afterwards, Mark Baillio helped me understand the different warranties available and worked with me to get an affordable 3 year warranty on my previously owned vehicle. His sense of humor and expertise made this part of my experience a breeze. I loved working with this dealership! What a great team!

bmcmward

8 de jul. de 2015

Cavalier Mazda made buying this car a very pleasant experience. Aamar Lewis was great. He was very knowledgeable about all the bells and whistles on the vehicle. One of the few times I have purchased a new vehicle and left the dealer comfortable that I knew how to operate all the options. We were in and out in a very short time and it was painless.

MrsCardenas

15 de jun. de 2015

I worked with Aamar Lewis, he was awesome and laid back. Great Service from everybody making me feel comfortable and calm. First time car buyers should come here. It's everything car buying should be.

MarcusZeal

14 de jun. de 2015

Buying a new car from Cavalier Mazda was a fun and pleasant experience. Aamar helped with every step of the way. Thank you for awesomeness!

ey968869

29 de may. de 2015

AAMAR LEWIS WAS THE BEST CAR SALESMAN!!! Cavalier Mazda provides an awesome car buying experience. Not only am I enjoying my new BMW I enjoyed the service and incentives included in my warranty. I would definitely recommend them to friends and family and would purchase my next vehicle there. Great Job Cavalier Mazda

trqwrench

17 de may. de 2015

My salespeople were Amar Lewis and Beau Daniels. Amar was my agent and I think Beau Daniels is his supervisor. Both were very courteous and professional. Amar is a young man, about 23, but don't let that fool you. He exhibited professionalism well beyond his years. Great experience and a I think a fair deal for the 2014 Focus that I bought. In fact, the car I purchased had to be brought in from another dealer. Cavalier Mazda had one on their lot I wanted to look at and the one I ended up buying was on another Cavalier lot. I asked, and Beau had it brought over for me to look at and compare side-by-side with the other. The whole deal took about two hours - quick and painless. No pressure, no nonsense with trying to talk me into a new one - they let the car sell itself. There was also no nonsense of trying to sell me a bunch of stuff I didn't want. However, Beau did suggest gap insurance. I have purchased new cars before and I had gap insurance - and I'm glad I did. One car that I purchased years ago, was stolen. With the gap insurance, it didn't cost me a nickel out of pocket. I strongly recommend gap insurance.

navysvo

28 de abr. de 2015

this is my fifth vehicle that I have purchased from Cavalier Mazda in Chesapeake Virginia.as usual it was a painless process with fast vehicle prep and paperwork completion.

Peter L. NC

8 de abr. de 2015

We went to Cavalier Mazda for a service issue with our our 2014 CX-5 Sport MT which we had bought elsewhere in 2013. The car was about to run out of warranty because of the miles we had accumulated. While waiting my wife and I looked at an almost identical 2016 CX-5 Sport MT which had some new features we liked. We didn't want to spend the money to replace our still fairly new CX-5. though. However, John Langowski, the sales representative, worked us out a deal we "could not refuse". He and the other people we had contact with at Cavalier Mazda made the buying process a very pleasant one.

johndaily

26 de mar. de 2015

Just bought two cars from this dealership! I was shocked at how friendly and how willing they were to work with. Usually whenever people go to the dealership it's like getting ready to play football against your rival team. This time, it was kind of like I was I was playing video games with my best bud and he ended up letting me have his games afterwards. It was a pleasant experience buying cars from this dealership. They were also very quick. When I say very I don't mean like 10 minutes, but only a couple of hours. If I had more money I'd buy a Miata from here but you get what I mean! I highly recommend this dealership to anyone who wants to steer clear from Hondas to get away from the norm and the hype and to other Mazda enthusiasts like myself!

Warren Skinner

18 de mar. de 2015

We were looking to purchase a new compact car and looked at several makes. As we researched various cars we saw that the Mazda3 had a very high rating.We visited Cavalier Mazda and met our salesman, John Langowski. Our experience with John from the beginning of our purchase to the finish was excellent. He was courteous, very knowledgeable of the car and very willing to work with us to see that we were totally satisfied with our purchase.My wife and I are very pleased with the friendly staff and the professionalism of all involved in our purchase. If you are looking to purchase a vehicle, I would recommend that you consider Cavalier Mazda.

Cheryl

27 de ene. de 2015

Ricky Griffin, our salesman, worked with us answering all our questions and showing us different possibilities. He was always available and attentive to our needs. We got the Miata we wanted, even though it was not at the dealership the first time we visited.

CWest

29 de oct. de 2014

I was not looking forward to the process of buying a new car. I think it can be too time consuming and I wonder where I'm being taking advantage of. My fears were completely put to rest when I was dealing with Phil at Cavalier Mazda. I found the exact car online and came from out of town to pick it up. They had the car and paperwork ready and I was out of the dealership in 20 minutes. The customer service was fantastic and I couldn't be more pleased with my purchase. HIGHLY recommend them!

Ed

6 de oct. de 2014

I have been dealing with Cavalier Mazda for my services on my Saturn since the Saturn Dealer closed after the 2008 Recession. The excellent Customer Service caused me to want to continue my relationship by buying a new Mazda in 2014. The whole purchasing process was smooth and these folks went out of their way for me. Thank you!

Fat Tony

24 de sep. de 2014

After narrowing our search down to two car models, the Altima, and Fusion with the Altima being the first choice until my son looked at the Ford Fusion on the Cavalier Mazda lot he was sold and so was I. However, the price was right on it was still a little over the pre-approved loan my son had. That's were Phil showed us that he wanted to sale this car. He made some great recommendations and worked with us and Navy Federal to get the deal done.

mazdakay

13 de jul. de 2014

My first interaction with Cavalier Mazda was communicating with Randy Padilla via e-mail which was a positive and educational experience about my interest in the CX-5 Grand Touring model. Even though I live in Virginia Beach, based on Cavalier's Great Customer Service reputation, I wanted to shop there instead of a Virginia Beach Mazda Dealership close to my home. I have taught Customer Service classes as part of my former profession before retiring so my expectations are high about being treated well. I made an appointment to drive the CX-5 and was greeted by Phil Wilson which was a great match for my "perfectionist personality". I also met Beau Daniels and had a positive feeling about his communication style with me. After driving the CX-5, I went to another Dealership in Chesapeake to drive a Honda CRV so I could make a comparison between the two SUV's. My Customer Service experience there was fine with the Sales person but not positive with the Sales Manager, and the CRV a disappointment compared to the CX-5. I came home and called Phil Wilson and Beau Daniels and we completed negotiating my purchase of the CX-5. This was a Thursday, my CX-5 was prepared for me to pick up Saturday without me having to drive back to Chesapeake to sign any forms or give them a check before I picked up the car on Saturday. I met with Mark Baillio to go over the different warranty options which he explained with understandable details. Then before I left with the CX-5, Phil took extra time to go over the details of the car, even programmed my cell phone contact list into Bluetooth. Two days later, I called Beau and Phil with some additional questions and they answered my questions politely. So a Great Experience! Kay Meyer

onerikki

31 de may. de 2014

My only complaint was that we had to spend over 2 and 1/2 hours to complete purchase, even though we had an appointment, I had pre applied for credit, and we had already settled on the car and the price. Otherwise everyone was wonderful, the prise was excellent, and I love my new car!

Cee Aldridge

18 de may. de 2014

I came to this dealership specifically because of my past experiences with Ricky Griffin. I arrived at the dealership with a car and a price in mind. The people at Cavalier worked everything to perfection. I got the vehicle I really wanted at a price I could afford. You can't ask for much more than that. I will definitely tell my friends and those looking for a car to come to Cavalier Mazda for great service and great deals.

LLB409

14 de may. de 2014

I took my CX9 in to have the brakes looked at. I had a tire repaired at a tire store close to my home and they told me my front brakes were worn out. The mechanic at Cavalier said they were only about half worn and would be good for at least another year. They could have easily sold me a brake job but did'nt. I bought my CX9 from them 3 years ago and have been servicing it here ever since. Lisa , Scott and John the mechanic are always professional , knowledgable and pleasant to work with. Thanks Cavalier.

Layne1086

21 de abr. de 2014

The team of men and women that work at Cavalier Mazda are extremely proficient, knowledgable, and accommodating. I just purchased a Mazda 5 from this dealership (sales associate Phil Wilson) a few months back and this April I went back to purchase another used vehicle for my husband. The team at Cavalier Mazda made me at ease during a pivotal moment for my family and I. I didn't feel rushed or overwhelmed at any moment of my decision and I was more than happy with both of my vehicles final pricing. Phil Wilson walked my family around and explained everything about the vehicles to terms we would understand and I felt he helped us find the right car for our family. Beau assisted us with credit application and bank lending without any problem. He was more than professional and helpful with answering all of my questions (and I had a ton) all while making pop-corn for my three year old daughter. Finally, Mark in financing and warranty department gave us red carpet treatment while allowing us to better understand how each warranty we chose could help us in being safe and protected. I would highly recommend Cavalier Mazda to anyone in the market for a new or used vehicle. They are truly the best! Thanks guys!

matt35hr

16 de abr. de 2014

overall very pleasant experience.Staff is friendly and polite and they know their product.made the shopping/buying experience as quick and as simple as possible.

jmp010914

22 de ene. de 2014

Our Mazda purchase began with a trip to Lego Land in Florida. We rented a CX-9 during our family vacation and fell in love with the handling, the capabilities and the interior features. Fast forward two years later when we are finally ready to trade up our minivan. Hoping to take advantage of both year-end sales prices and a group auto buying experience, we headed into Cavalier Mazda on December 20th. Working with their online sales coordinator Beau Daniels and our sales consultant, Fred Sanders, my husband and son complete a test drive and we leave for a sister dealership to give another brand cross over vehicle a fair shake. Unfortunately, over lunch, my new job offer ran into a speed bump and our whole car buying experience had to be put on hold. We called Fred and said "Don't call us, we'll call you". So, come early January when we are a GO again, I went straight to Fred and Cavalier specifically because he did not harass me and specifically because they found THE car we wanted (we need to be able to tow). So, it turns out that Cavalier offered me better pricing than that group buying service, better financing through MAZDA, and....I was in and out in nothing flat! No heavy sales pitches, no hassles, no games, nothing but friendly service with a 'can-do' attitude and a smile. I am now the proud owner of a 2014 Mazda Grand Touring CX-9 and the guys at Cavalier helped me surprise my husband by getting me behind the steering wheel and through the paperwork in less than an afternoon. If you want to work with a dealership that will work WITH you, go see the crew at Cavalier.

cmm0329d1

20 de dic. de 2013

After my '02 Cavalier was totaled I was in need of a new car, immeadiately. I went to a few other delearships beforehand and no one was as friendly and honest as both Randy and Mark. Even though my budget was small, I was able to leave with an amazing car. Randy was very personable throughout the experience and Mark was able to get me the best deal on my 2008 Dodge Avenger. I am so excited to have a newer, more modern vehicle. I would definitely recommend this delearship to any of my friends or family.

viking1940

19 de nov. de 2013

Im writing to acknowledge all of your people who made my car-buying experience at Cavalier Mazda so enjoyable. Randy Padilla was patient and helpful during my several visits to your dealership while I was making up my mind about which new vehicle I was going to buy. Mark Baillio guided me through my various options for extended warranty plans and helped me to select the plan that was best for me. I want to give Fred Sanders special thanks for all of his help on the day I took delivery of my new CX-5. Your whole team was great.Ive had my new Mazda CX-5 for almost two weeks, and I couldnt be happier with it. Im looking forward to years of driving enjoyment with it. Im expecting the same high level of customer service from your Service Department as I received during the buying process.

Jeff Mc.

11 de oct. de 2013

Probably my best experience at a car dealer in my 63 years, nothing negative at all, from the internet rep to the salesman to the business manager (get this guy an updated computer!). Great.

JeffConkle

20 de jul. de 2013

Fred was knowledgeable and easy-going and I never felt pressure to buy anything, though I was happy to find something I liked at a good price, especially at such a friendly dealership. After visiting other less-pleasant dealers, Fred and Cavalier were a nice change of pace. I recommend this place highly.

mazda4x4

14 de nov. de 2012

Great Team. Nothing but great things to say about Cavalier Mazda. Internet person was very knowledgeable about all things Mazda. He said he's been driving them for years. I can see why! This is my first Mazda, but it won't be my last! Zoom Zoom is a great way to describe my car! Don't know why it took me so long to discover Mazda, and Cavalier. Great job selling me on Mazda Pete!

sparker574

14 de nov. de 2012

I've always had wonderful service at Cavalier Mazda in Chesapeake. The employees are always friendly and helpful. My wait for parts or service is never long. I always get an estimate and know the cost before the work is started and they have always been very accurate in estimating the time to complete the job. They answer my questions and make me feel very comfortable and confident that I am at the right place. Thank you for the wonderful customer service employees of Cavalier Mazda!

SusanBlair0188

14 de nov. de 2012

I was surprised to see a negative review for this place. I have always had such a decent experience at Cavalier Mazda, the one in Chesapeake (if there's another one). When I bought my car I was introduced to the service manager Scott and he introduced me to his manager, Lisa. This is my first Mazda and I bought it last year around this time. I put a lot of miles on my car commuting five days a week which is why I am religious about the oil changes and follow my service manual for all the scheduled maintenance. Letting them keep up with my car gives me peace of mind and the people at Cavalier Mazda make me so comfortable I am confident that they are taking good care of us both. Thanks to all of you at Cavalier Mazda for making things so easy and being so nice!

Will Hodgson

6 de oct. de 2012

I have purchased 2 cars from Priority Mazda (now cavalier mazda). I have always had a great experience with the sales staff, never too pushy and very knowledgeable. The service department on the other hand is TERRIBLE. We have had no less than 3 bad experiences at their Service department, including them not having the tires for our car after we brought it in and they confirmed they had them in stock and available. Our more recent experience started with a 60k maintenance on our Mazda3. After we paid a retarded amount of money for basically nothing being done. Once we received the car back, immediately we noticed the AC compressor on the car sounded Much louder, 200 miles later our check engine light came on. When we returned to the dealership to report these issues, they told us none of them could have possibly be caused by them performing that maintenance on my car, which leads me to believe either they did Nothing to the car at all, or they are liars and think all of their customers are stupid. Being a good sport, i decided to let them do a diagnostic which cost me $100 for them to literally JUST plug the computer in to read the code after the receptionist at the service department assured me that they will Not only use the computer, but take it apart to diagnose it.. Upon investigation of the car after we got it back, there was No prints anywhere in the engine bay (dust still all over the plastic engine cover) which makes it obvious that they didnt even open the hood. The service department advised that it would be over $300 for a Thermostat replacement when the part is only $40 and i can clearly see that the 4 bolts holding it together are Not hard to get to. I will NOT buy another car from this dealership because their service department is full of a-holes that have no idea what they are doing or have any decency when it comes to pricing. Great job losing a Loyal customer.

arcant

10 de may. de 2012

I wrote this letter to the manager at Cavalier Mazda last year and it's been almost a year and I still haven't heard from anyone.Dear Manager,We visited your dealership on 05/30/2011 with the purpose of leasing the 2011 CX-9 and walked out empty-handed. To put it mildly, I have never been this much insulted in my life after what I experienced at the hands of your new sales manager. We came prepared to lease the vehicle and your staff knew about this. However, like any other customer, we expressed our concern when the sales manager presented us with information that was not shared with us beforehand, namely her inability to pass on a $1000 dealer rebate because we chose to lease (to her surprise) and not purchase the vehicle. She claimed that she had shared this information with us and even after repeatedly telling her that we had no prior knowledge of it, she had no qualms in expressing her disgust and mocked us for not remembering the quote that you gave us. I think she was not aware of the fact that we had already expressed our strong interest in leasing the vehicle and your online consultant has the proof in her email box. Had this piece of information been made available to her and had our repeated requests to share any such pertinent information with us beforehand been entertained, the embarrassment that ensued could have been avoided. But this was not meant to end here. We were very polite in informing the salesman well in advance that my wife and I will be talking in our native language to discuss certain details to which he gave his consent with no reservations whatsoever. The sales manager, however, took offense to it because apparently she was not informed. This is not our problem; the two colleagues had enough time to share this information with each other which they obviously did not. Besides, no car dealer or any other person in any business in this country or any other country, in my experience, has ever been upset because of this. So I ask you with all due respect- what is her problem? Yes, she apologized but it didnt ring true. We did not come in to offend anybody and unlike your sales manager who was unnecessarily coming on aggressive, I would like to tell you that we were only looking out for our interest by asking questions and cross-checking numbers. Unlike people who work at a car dealership, we dont deal with cars everyday and I dont think we deserve to be kicked out for raising some red flags. And just so that you know my wife and I are trained well enough in providing friendly and courteous services to our clients and patients and if a new patient doesnt speak English, my wife as a physician, doesnt shut that patients file and ask him to leave like your sales manager asked us to do, no matter how offending the patient is. I understand running a car dealership is a sales centric business and not customer centric and no one made it clearer than your salesman. Instead of mending the situation he chose to remain a mute witness. When we were about to leave he sauntered to a secluded corner of the showroom and ignored us as if he never saw us before, never welcomed us, never shook our hands, never joked with us, never took us for a test drive, and never escorted us from the parking lot to his desk. I guess his hospitality was just a pretense- available as long as we were ready to part with our money. I dont know what your industry standard is when it comes to training your employees but where we come from, this is completely unacceptable. We dont expect any reparations from your dealership and we shall never ever come back to your dealership but as a potential customer it is my strong recommendation that you need to train and educate your employees in etiquettes and on how to treat customers with respect irrespective of their race and language preferences.Thanks! Note to the reader: Two weeks later we ended up buying a 2011 Mazda CX- 9 from a dealer in Maryland. Our experience with those guys was so good that I just couldnt help shaking everybodys hands repeatedly while thanking them in my head for restoring our faith in people who are in the business of selling cars.

golfer2001

15 de mar. de 2012

we have a Miata,which we loved to death.The service there is great. The people and the manger are friendly and approachable. They will go out of their way to help you in any way they can.

callkaren

1 de mar. de 2012

Saturn Owners - the Saturn team is here! Matt & Lisa have been taking excellent care of my Saturns since 1998 (260,000 miles on my SL1 original engine and transmission and she still runs like new!). The Cavalier Mazda location is convenient and has great waiting areas (along with WIFI and computer access). The sales team is wonderful and friendly but NOT pushy (they won't break your arm to buy a new car)! The Business Manager, Mark, is very knowledgable and eager to please the customers. I highly recommend Cavalier Mazda service location for ALL SATURN OWNERS!

vhrules

3 de ago. de 2011

Absolutely the best new car buying experience in my life! I purchased the new Mazda 2 and it's awesome! So far I'm averaging 39 MPG's and that's a combo of city/highway with the AC on. My sales person Bob was super and without a doubt the sales manager Wendy was the nicest, most professional person I have EVER delt with at a car dealership. The store manager Mark was amazing as well. If you are in the market for a new car, go check out Cavalier Mazda and be sure to ask for Bob; Wendy and Mark, they will take pristine care of you!

SKYGURL

11 de feb. de 2011

Awesome people! Stellar service! I own a Saturn Sky. When the Saturn dealership closed, I really wasn't concerned about where I would take my car to be serviced. . .I followed the Saturn team to their new home at Cavalier Mazda in Chesapeake. Since 2007, Scott, Lisa, Gary and their service team have always treated me like royalty. I wouldn't go anywhere else! Not only is the service team the best. . .but the family who owns Cavalier Mazda respects and takes care of their employees. That statement in itself speaks volumes.

jmiata

24 de nov. de 2010

I dropped my 2002 Miata off with this dealership on November 8, 2010 for an issue with the motor stalling. I was called on November 10 and told that it was an issue with the PCM which would be replaced under parts warranty since it was just replaced in December of 2009. They told me that the part would not be in until Saturday, November 13. They called me on Monday November 15 stating that they needed all of my keys to program the new part. On Wednesday November 17 I received another call saying that the new part had been installed and that it didn't fix my issue. They said they would need more time with the car to figure out what it was. I called them the following afternoon to see if they had come to a conclusion and was told they had not. They called a day later (Friday, November 19) saying that they did not have time to look at the car and needed more time. I hadn't heard back from them by today, Wednesday November 24 so I called them. The service writer admitted to me that they hadn't looked at the car since the 17th (an entire week), that they were "too busy with other customers and only had 4 technicians". I was highly upset because I am a paying customer and I was being put on the back burner for an entire week. They had my car for over two weeks today and it still wasn't fixed and I have no idea what is wrong with my car. I picked up my car from them and I plan on taking it to a different dealership to fix. I was very disappointed with the way they pushed me off to the side, because my car was not an 'easy fix.' I do not plan to ever do business with them again.