carrasmommy7513

21 de oct. de 2016

I couldn't be any more pleased. Like i had explained.... Everyone was so caring and had wonderful personalities. I wemt in with a car i felt i could never get rid of and drove away in a brand new car and my daughter riding in back safely. I am very greatful and thankfulthankful the help amd everything everyone did for us. Thank you so much!

mberns1015

15 de oct. de 2016

Overall good experience. Straight forward pricing and discussion. Liked the friendliness and attentiveness of detail of the saleman and the store manager. Would recommend friends and family to purchase a vehicle from Central.

Francesca Fusaro

15 de oct. de 2016

Excellent customer service which made for a very enjoyable buying process. Highly recommended for your next car buying experience!!

tmoney101510

14 de oct. de 2016

Shannon was my salesman and he was very professional. He was able to fullfil all my needs and then some. He was very courteous and would recommend others to go see him.

rebecca.towne

14 de oct. de 2016

I absolutely love the new car. Love how it handles and drives. Love the rear view camera and the miles per gallon. The Hyundai Elantra is everything that I was looking for in a car

gsteinmiller1025

14 de oct. de 2016

My experience was great but i was dissapointed to see an ad with a nicer model of a Tucson for 159 00 a month for 24 months just two weeks later

T&G

13 de oct. de 2016

I know quite a few people who have purchased vehicles from Central. I had NO apprehension at all about dealing with this company. Everyone treated me kindly and I greatly appreciated their willingness to get me into a high quality automobile..

mckeon22

11 de oct. de 2016

Friendly staff, worked well with 3 young kids with me to shop for a new car. Clean place with multiple options of different vehicles to choose from.

wlndmrc

8 de oct. de 2016

Rick went out of his way to show me other car options. No high pressure sales. Good dealership because they give you the option of test driving other brands of cars.

gary12fitch

4 de oct. de 2016

Excellent automobile with a lot safety features, great body style, outstanding interior features , plenty power when needed, gas mileage better than expected,ride better than expected

Bob

4 de oct. de 2016

Matt and Chris worked their button off finding my fusion hybrid. I love it.

gladysdo19

1 de oct. de 2016

I was very pleased with my experence on purchasing my new vehicle. Also the salesman was very pprofessional and informative. I had a great experence.

ssteele531

1 de oct. de 2016

Alyssa Sanchez and Joe Lamonica provided me with the best car search and purchase (lease) I have ever experienced. I live in Rhode Island, an hour away from Central Auto Group in CT. I started receiving emails from Alyssa after searching on the internet for remaining 2016 Sonatas. Several dealerships contacted me, but Alyssa was BY FAR the most responsive. She found exactly what I was looking for - 2016 ECO trim, silver, a cd player, and power driver seat. When I could not make it to the dealership during that week after work, she spoke with her sales manager, and everything was handled over the phone with my husband and I - on a Saturday. Joe even offered to drive the car to me in Middletown, RI. Not only was their response and caring attitude the winner for me, but they beat the price the dealership 3 miles from my home in RI offered. Joe was delightful and very knowledgeable upon delivery of my new Sonata on September 14th. Since then, he and Alyssa have continued to be immediately responsive to my every question since then, as I am getting used to my new car and new touch screen. Just a quick note - I answered No to the questions about being introduced to Central's Service department, because I live too far away to go there for oil changes. Again, I have nothing but WOWS for Alyssa, Joe, and the Central team.

Gail

1 de oct. de 2016

Shannon was a great help in making a decision on our vehicle purchase

Monica

1 de oct. de 2016

Such a great place :) Ryan was really helpful, explained every detail of the car

flruffo46

26 de sep. de 2016

I commented already on this dealership earlier in this survey,please refer to that,I will recommend this dealership to friends and family members, I can not comment on service department since I just received vehicle

park06807

25 de sep. de 2016

Thank you for a great experience. Unusually efficient and friendly. I will be back and I will recommend all my friends and family. Central is outstanding !

jetracy

23 de sep. de 2016

I waas met in the parking lot by Ken. I already new what I wanted to buy- a 2016 Tucson-but Ken showed me the extra features in the 2017 model Tucson Sport and it was the vehicle I ended up getting. I had a great experience with Ken.

nancy8

21 de sep. de 2016

Pleasant experience and am enjoying my new car. Everyone at the dealership has been friendly and pleasant and always available to offer assistance. I did not have to go looking for anyone to help me. I would tell anyone that this is the place to buy a car. Great staff.

Kate

20 de sep. de 2016

This is my second negative review for Central Auto Group. I wrote my first review in February 2016 regarding promises that were made but not kept (I was told I would get a full tank of gas and was under the assumption that they would not sell me a car that would immediately need an oil change- my bad) and unprocessed paperwork. I did receive a check for the cost of a tank of gas and an oil change...after a month of being told I would receive one and weeks of me calling to ask when I would receive the check. The paperwork issue was not resolved until June, and only because I called and asked why my loan company had not received a check from them for my cancelled extended warranty policy. The loan company processed the information as soon as I sent it to them, but apparently the paperwork that Central Auto Group needed to complete sat on a desk for 4 months. Again I had to call multiple times and send multiple emails until the issue was resolved. I bought my car in late December 2015. In June my air pressure light came on and I did not think much of it, until it kept coming on every week to ten days. Upon further inspection I discovered that one of my tires had dry rot! I took my car to a Honda dealership because of a common issue with the gas cap and asked them to also do a full assessment. The Honda dealership rated my back two tires' treads at 7/10 and my front two tires at a 4/10! I bought the car 6 months ago and now I have to buy 4 new tires!! Two with unsafe treads and one with dry rot and in order to keep the car balanced I have to buy the 4th, too. I emailed Mike, who was very helpful with my issues before, and he called me right away and asked if I had an estimate for the cost of 4 news tires and said he would work on it and call me the next day. That was August 25th and I have not heard from him since. I emailed him on September 9th to see if he had any answers, but again I have not heard back. I can not in good conscience recommend their sales, finance, or customer service department based on my first experience, and now I can not recommend their service department if they inspected the tires on my car and thought they were acceptable.

cvigeant973

19 de sep. de 2016

It was a gr8 experience Not a lot of waiting around .Got right to the task at hand. I really appreciate that.I WILL GO THERE FOR MY NEXT CAR

paulmorin06255

18 de sep. de 2016

very satisfied with the whole proccess. took about 1/12 hours and i drove off with the car, will reccomend friends to visit the dealership. thank you

markmaresca1959

17 de sep. de 2016

Overall I was happy with my car buying experience. I did not like that they added gap ins without asking , that was later deducted, also glass etching the vin 189.00, and I believe there was a 300.00 charge for mv on top of tax title and reg,I would of registered it myself.

livgiroux

12 de sep. de 2016

So beyond pleased with Joe and how professional and passionate he is with his job. I haven't ever felt comfortable in a car dealership before until I came to central auto group and dealt with Joe. Very professional and personable. Couldn't be happier! Thanks joe!

jadenreid16

8 de sep. de 2016

The staff at Central Hyundai were on top of everything and made the experience a pleasant one. Look forward to doing business in the future.

nagel23

8 de sep. de 2016

I would just like to say how much of a phenomanal job everyone did at Central Hyundai. I have poor credit, sticky financial situation, and the car I was driving probably wouldn't make it home. I know it was a stretch, Jaime in finance, along with Mike and Joe, they made it happen for me. I love driving my 2016 accent, I get great gas mileage, my monthly payment is affordable, and I really feel like I am part of the Hyundai family at the dealership. When I got approved everyone in the show room hugged me and congratulated me to the point I was in tears of joy. Great group of people at Central Hyundai, I will recommend any and all people I know to shop and service at Central. I am one of very many satisfied customers and it's because of the people at the dealership. I just want to say thank you again for making it happen for me.

ammendez2518

7 de sep. de 2016

Great buying experience. Promised to get me a payment within my budget, and stuck to their word. Filled my gas tank, and helped set up my first maintenance visit. Everyone was very accommodating, and answered any questions I had.

jetfire56

7 de sep. de 2016

I was very satisfied with my purchase at this dealership. All the employees were very professional and friendly and answered any questions I had quickly.

drunkintimmy

26 de ago. de 2016

The staff at Central hyundai are great. They know their products very well and they care about the customer. They really made me feel like part of the central family.

dpomroy

24 de ago. de 2016

so far buying the tucson was a good choice for us. enjoying all the new things it has to offer.The service was great and exceeded expectations.

mushbug9

23 de ago. de 2016

We had a good experience at the dealership. No problems or issues with the trade in or getting the new car. Great service and professional staff.

Amy K

22 de ago. de 2016

Joe did an excellent job selling me my car! I had some truly horrific buying experiences up until then. He has also answered all of my questions and got me a really good deal. And was very friendly and nice. I would buy a car from here again!

ray456

20 de ago. de 2016

This is the fifth Hyundai we have purchased and we are very happy with all of them and extremely happy with their Service Department over the years.

T Mitchell

19 de ago. de 2016

This is by far the worst dealership I have ever dealt with. I was interested in a vehicle that was listed as new. I called the dealership regarding the price that was on the internet and was told my price would be almost $3000 above that by a gentleman named Mike who had no Customer Service Skills at all and would probably do better working behind a bar. I called back and spoke with someone named Kim who helped me get the price that was listed online. When I drove across the state I found out it was not a new vehicle at all but a demonstrator vehicle with thousands of miles on it. I still was interested because of the price and not being titled. So we work on a deal for my trade for $8k. I placed a small deposit down and stated I will be back to complete the paperwork when I find out what my interest rate would be. I did not want to drive across state over an hour away to walk away from a bad deal when I had my own financing that would give me 2.5 percent (they would not allow me to use my own financing for this vehicle). A whole day goes by and I am requesting an update to the financing of the vehicle and kept on being put off. I also check the warranty on the vehicle, I was told that the warranty would start at delivery of the vehicle, I use the VIN number and contact the dealer service department and they advised that the in service date of the warranty started over a year ago, and when bringing this to the attention of the sales person Joe, I advised that I must have wrong information, but this is from the dealership. So at the end of the business day(Friday) I am texting and calling Joe and he is telling me "Oh just come to the dealership and don't worry about the rate". Now the dealership is approximately an hour and a half away.I tell him No, I do not want to make that trip without knowing the interest rate, I want to be able to consider all of my options. So he gives me the interest rate of 4.29%(now I have rate of 2.5% through credit union) I advised Joe I don't think I want to do a rate that high for this vehicle and if that's the case I want them to mail my deposit back. So next day I sleep on it, I decide I really like the vehicle I will drive down after I get out of work and see if we can work something out. I get to the dealership and they try to fleece me and say "Oh well you should have took the deal yesterday, now we will only give you $7k for your trade and the interest rate for the term you requested will be in %5 percent range.) I have a credit score in the 700s. I have never been treated so poorly by a dealership. I put these guys in the groups with lawyers and politicians, they are all snakes in the grass. A lie

jagon84

18 de ago. de 2016

He was very honest, professional and very nice. Great hospitality he helped me out all the way through the process...At first he showed me what I really wanted but it didnt fit my need, he offered me something even better. Im happier with the choice I made.

tanyalavallee82

16 de ago. de 2016

the dealership exspecially the gentleman that helped me was excellent.the customer service was great.i had a great experience and would definetly recommend that someone I know if looking for a car went there.

kismi33

13 de ago. de 2016

Joe at central Hyundai is a rockstar. He made the transaction painless and easy. He gave me and my son a great deal and helped us out of a difficult situation .Highly recommend

Samuel18Mueller

13 de ago. de 2016

Joe from central Hyundai was Professional and very friendly. He made the experience smooth and painless. I would recommend this dealership to anyone. Great service.

galbosm

11 de ago. de 2016

Great people, honest and more than willing to make it a great experience. Joe called when I was on my way to ask what I was driving so he could keep an eye out for me as he knew I was limited on time. I arrived and he appeared seemingly out of no where, he took great care of me and made it a positive experience all around.

tschroeder72

11 de ago. de 2016

John was very informative and helpful. He made sure to have all the information we needed and wanted. He was not "pushy" at all. John made sure that we had complete satisfaction at all times. This was my first time at a dealership buying a new car, and it was a great first time buying experience.

pjd10300

11 de ago. de 2016

My son, his wife, and my grandkids went to your dealership to check out a car for me, since I needed a reliable car. As we looked, the kids kept saying, "Are you happy you're going to get a car?" We hadn't gotten it yet, and didn't know what the bottom line was going to be, so I told them I wasn't happy yet. After everything was said and done and I had the keys, the kids asked again, "Are you happy?" and I said, "YES!!! I'm happy!" I'm very happy with the whole experience, and I love the car.

merlot78

11 de ago. de 2016

The service is great at this dealership. We always have our vehicles serviced here. They always acomadate our schedule.This is a pluse for us and very important.

christinem6811

4 de ago. de 2016

after my first car experience with the Mazda department I was skeptical but I came back to the Hyundai dealership and service was excellent the staff was sympathetic to my last experience offered my a great deal and were very friendly even my father had a previous bad experience with central but was very impressed with how I was treated and said he will come back to central for future vehicles.

Brian727

4 de ago. de 2016

Patrick was very helpful. He not only made an amazing deal happen but did it incredibly quickly with zero hassle. He listened to me and made the deal work in my very tight budget. Thanks again!

davidmowrey1

3 de ago. de 2016

I decided to visit the Central Auto Group in Plainfield, Ct.on Saturday, July 30th because I had just recently started a new job as a "medical courier". My job would require that I would be working out of my own vehicle, In other words, my car would be my office on wheels, so I would be needing a reliable vehicle that was fairly compact and would also need to be great on gas mileage.When I arrived I was immediately created by the smiling face of Patrick Saad, one of the salesmen. I informed Patrick what exactly Iwas looking for and within 10 minutes he had me checking out a 2016 Ford Focus. the size and price were close to what I was looking for, so we took it for a spin,and I like the feel of the car immediately. It was like it was specially designed for me. I loved it. I did want to try out a couple of more vehicles, just to make sure, but the Focus seemed like the perfect fit. So from that point on, Patrick did his magic, and answered all the various questions that my wife and I had, and on Tuesday morning I drove out of the parking lot of Central Ford a very happy customer. Our experience with Patrick and the rest of the management team couldn't have been better! We would highly recommend Central Auto Group to anybody looking to purchase a new vehicle. David Mowrey

dbws

2 de ago. de 2016

Best experience I ever had purchasing a new car. I enjoy working with this dealership. They are all very professional and courteous and I highly recommend them

ctflowers1989

2 de ago. de 2016

Joe LaMonica took the time to explain every detail . Even after I said let me think about it and I will get back to you ! I called Joe later in the day and took time to answers more questions. He offered for me to take the car over night as I told him I wasn't sure about the car . Nice that there was no pressure .

tveile

22 de jul. de 2016

We were greeted as soon as we arrived and made to feel at home. The sales associate and manager worked with me to get me the best car I could for the amount of payment I had available. They made sure I had all the details that I wanted.

Jlbernier

21 de jul. de 2016

Brought my car in a few times for a vibration issue. Service department said it was the tires "absolutely nothing wrong with the car", however if I put new tires on it and it happened again they would fix the issue and replace the tires. It happened again and are only willing to check alignment if I purchase tires there. They never advised alignment be checked on any of the previous checks. Remember, absolutely nothing wrong with the car. I will never purchase a car from there again. I need a service department that is willing to keep their promises.

pmalchman

19 de jul. de 2016

We are very happy with the wonderful people at Central Auto Group. Working with professionals Joe Lamonica and Filippo Marchione is a pleasure and will ensure we return time and time again for both service and future car purchases.

aaiassogna

13 de jul. de 2016

We had a great experience here. Mike and Ryan went above and beyond to locate the exact car we wanted. They were super helpful and answered any questions that we had. Everything was handled professionally and to our satisfaction.

vincenz0869

8 de jul. de 2016

This has been the best buying experience I've ever had, they went above and beyond for me, I will recommend this place to everyone, thanks!

elizabeth.berns

7 de jul. de 2016

Everything was clean. Everyone was professional but friendly. It was a better experience than I anticipated and I'm very pleased with that. I will be back for sure.

Kennith Lamey

1 de jul. de 2016

Came in to buy a truck and a plow. Casey greeted us and showed us around. He was kind of new to ford. but good.

sadlin51

28 de jun. de 2016

Salesman was very friendly and answered all questions and was very helpful also other staff was also service department had vehicle ready for the same day

Jonnie

27 de jun. de 2016

Bought a f350 truck from central automotive. our sales guy casey did a great job. It took longer than expectd but he was nice and brought us a coffee. And he seamed to genuinly care about our concerns. Great place. manager is a little mean though. but got me approved after my mother cme in and co-signed. highly recomend this dealership and salesguy.

cad_guy_58

24 de jun. de 2016

Rick has always been a professional and feels like one of our family. Been buying here since our first 2008 Sonata. We appreciate the straight forward approach to sales.

ecd62

23 de jun. de 2016

Salesman was very professional, helpful and kind. Took a very reasonable amount of time to work out the details. On the Internet, Central Auto Group has poor reviews. My personal experience was very good.

jbixby21

21 de jun. de 2016

I would recommend this dealership again. They were very friendly and did not pressure me into anything I did not want. The service was great and I would come back again for my next car and I would send friends to buy a car there.

brenttgardinerr

18 de jun. de 2016

Loved everyone down there, staff was great and helpful , they were very knowledgeable and exceeded my expectations, would recommend to anyone and everyone that needs to get a new car

Andrew Tefft

15 de jun. de 2016

I visited this dealership on June 11, 2016. There was a used Frontier which perked my interest.At first, everything seemed fine. I was pre-approved with Capital One. I asked the dealer if they accepted Capital One financing. Three separate employees, including the Sales Manager, told me yes. One employee stated that they not only accepted Capital One financing, but that they could get me an even better rate. I am well aware that interest rates are largely dependent on my credit score. Capital One, after entering all of the truck's information, quoted me at a rate of 7 - 8%.After we agreed on a price, the salesperson told me to go relax at home, and he would call me when the financing paperwork was ready. I was super excited, and ready to purchase. The salesperson later told us to arrive at 3:00 PM. We showed up at 3:00 PM (on our anniversary, mind you), and were seated in a waiting room. Our salesperson told us that he would be leaving at 4:00 PM, but that the rest of the staff would take good care of us. I've never had a salesperson leave me before finalizing a purchase. It just seemed unprofessional - that should have been a sign of what was to come. The Finance Manager called us to her office at around 4:15 PM, but only after trashing the last customer she spoke to. I was appalled, but tried to ignore her rude nature.When we sat down with the Finance Manger, she quickly jumped to a 72 month payment proposal, at a rate 3 - 4% higher than what Capital One had quoted us. I asked what had happened with our Capital One application, and she told me that the dealership does not use Capital One, after three separate employees had told me otherwise. She went on to say that she had been doing this a very long time, and that this is the best rate we are going to get. We walked away from the deal.Our salesperson promptly texted us. He asked if everything was alright. I said no. I was pissed that three separate employees had lied to us, and that the Finance Manager hadn't even tried to process our Capital One pre-approval, as if we were just supposed to settle for her proposal because she allegedly knows best. I was then told that he would get us our quoted rate. I told him I know that some of this comes down to our scores. He adamantly declared, again, that he would get us our original rate. I began to feel a little better, even though we had wasted much of our anniversary on a dead end deal.Three days later, the salesperson texted me. He said that the rate offered was the best that they were going to be able to do. He dropped it to the dealership's buy rate, which was a fraction of a percent lower than what the Finance Manager had offered us. The only difference was they decided not to mark up the rate that their bank had offered them. I asked if he had tried to process the Capital One pre-approval. They still had not. I, again, was being told to settle for a rate that was 3 - 4 % higher than a quote I had in front of me.The salesperson tried to reassure me that I was receiving a good deal because he is the owner's son. I felt as though flaunting that was a bit inappropriate, and like he was trying to turn this into a pissing contest.I wouldn't have been so offended if they had just tried to process the pre-approval, but they have refused to even try. I affirmed with Capital One that any dealer can submit an application to them. They must be receiving a kickback from Wells Fargo. Why else would there be hesitance to save your customer potentially 3 - 4%, and complete a sale? I was ready to buy, if they had just tried. They're just being greedy.This place is willing to say anything to try to make a sale. I can picture them trying to tell me they submitted an application to Capital One, just to shut me up so I'd maybe settle for their rate. Even if they fixed this, I wouldn't be able to trust them again. It's too bad for them - I trade in a vehicle every three years. If they had treated me right, they could have made some money off of me.The Sales Manager said he would call me yesterday, and that he didn't know why they just won't run the application. He never called back.

aubrie.cy

13 de jun. de 2016

LOVE THIS DEALERSHIP. IT HAS BEEN MY GO TO DEALERSHIP FOR MANY YEARS . THEY ARE FRIENDLY AND COMPASSIONATE ABOUT YOUR NEEDS. I WILL DEFINITELY RECOMMEND THEM TO MY FRIENDS AND FAMILY

jacqueline.ben

10 de jun. de 2016

From the first step onto the lot, my shopping for and purchasing a new car was wonderful. I looked at several makes and models of a few cars and SUVs and did not once feel uncomfortable. I even asked for a different color that we had not seen on the lot....wouldn't you know, my dream car, in my dream color, was "in back" ! I could not have asked for a better experience! Thank you!

jreyor1

10 de jun. de 2016

I couldn't ask for better service than I received. Everyone that I dealt with was friendly and went above and beyond what was required. My car was even reconned by a salesman because there were no reconnected personnel there on the holiday weekend. Who could ask for more than that!

ntamburr

10 de jun. de 2016

Great experience. STAFF was professional and went above and beyond our expectations. Facility was neat and clean. Great communication. I was happy with the experience.

nickb98

7 de jun. de 2016

The new Sonata 2016 handles well, brakes well, and looks excellent. The company put a lot of thought into making this care fun to drive. Also we are very satisfied with the gas mileage.

shanaluberto

7 de jun. de 2016

Great Experience all the way around , from the sales men to the vehicle. Very pleased. I will be recommending my friends and family to go there to purchase a car.

tricia.hmua

4 de jun. de 2016

I have been around the block or two buying cars through out my years and this dealership is BY FAR THE BEST I'VE EVER EXPERIENCED! The gentleman, Joe LaMonica, of whom not only greeted me promply but not in a rush also helped me with my entire visit. Joe is very knowledgeable with his vehicles! I was so impressed!!! I felt so comfortable with him I felt as though I had know him for many years, in fact, he is so involved in what he is doing I really felt I had that one on one time with him I actually just sat back and listened to every word he said. Really he is an exceptional man and you can tell he takes much pride in their customers and come to find out not only does he meet every expectation on my list he also helps everyone and does so in a manner, he makes it look easy although he may have one of the toughest positions there, he does it with ease and a grand smile!!! I will surely be back to Central Hyundai because of Joe LaMonica, he's a very hard worker and loves his job! Its refreshing to see someone of such a wonderful personality in a career he's passionate about! Y'all better treat him right he's the best asset there is at Central Hyundai!!!! Thank you and God bless! I love my sonata!!!!

tonylg0

3 de jun. de 2016

The entire team made me and my wife feel welcome. we were shown the type of vehicles we discussed and once we decided on a particular style, the sales person gave us the run down on the next level of options. I feel that I got a good deal and was treated very fairly.

nothingultra

2 de jun. de 2016

Rick from Central Hyundai put me in just the right car for my needs. He went through everything and made the experience very quick and easy. Thanks again for everything, I love my new car.

numad9

28 de may. de 2016

I had a great experience with Central. This is the second vehicle that I have purchased from them. The experience was great both times. I went in for an oil change and left with a new car. A+++ salesman.

davedriscoll

27 de may. de 2016

Overall, it was a pleasant experience. The only comments I have are fairly minor things: -My wife had mentioned more than once that the stickers should have been removed and glue cleaned off for us and that the car in general could have been wiped down/washed before delivery. -For me, I think the day would have gone a lot faster if the pricing on the used cars was available from the start. I think would would have still ended up in the same new car we bought, we just would have come to that decision faster. Ryan was a pleasure to work with, and we really enjoy our new car.

fowler5314

26 de may. de 2016

This is the 3rd car I purchased from this dealership. I have dealt with Joe many times before this visit to see different vehicles before finding the right fit. He has always been very professional and helpful. Matt took care of us the day we actually purchased the Hyundai. He was great and took his time explaing the car and its features to us. It is always so great dealing with Joe and Matt. I will absolutely reccomend this dealership, and those people to anyone looking for a new car! They have a great attitude which made the whole experience easy and worry free. I love the Tucson! It was by far the best car I could have gotten!

cierra-18

26 de may. de 2016

I am very pleased with Central Auto group. I found and purchased a 2017 Hyundai Elantra on the same day I went looking and I love it! Everyone working there was very nice and helpful!

patgagne1957

21 de may. de 2016

I WILL BE GOING BACK FOR THE NEXT CAR .JOE WAS VERY HELPFUL I WAS VERY HAPPY WITH HIS REVIEW OF THE CAR I BUY .I AM VERY HAPPY WITH THE CAR .THANK YOU SO MUCH

junerondeau

19 de may. de 2016

I have nothing but kudos to this dealership. No pressure dealership very friendly staff! Thanks Mike B, love my new car! Would recommend these guys for your next new/used car ??

spark1367

12 de may. de 2016

My salesperson, Joe Lamonica, was very helpful, friendly, and courteous. I have purchased 2 Hyundai cars from this dealership, and I have referred my family and friends who have also purchased vehicles at this same dealership.

lgauthier2

9 de may. de 2016

The salesman was friendly and he made an effort to listen and meet my needs for a new car. I did not feel rushed and I had the opportunity to try 3 different cars before making any decision

wulfgar43

9 de may. de 2016

I believe in a work ethic that it seems not many people have anymore, the way you do a job is a direct reflection of yourself. This is the only place that i have seen in years that really takes pride in what they do. I am a very hard person to impress because it seems people just don't care anymore, but at central Hyundai that is not the case, they have the old time values, they care about what they are doing and as soon as you walk in the door you feel like you already know them, i wish i would have known them before i bought my other car from a different dealer. It was nothing less than impressive.

dragon_fly1954

7 de may. de 2016

Got what we needed done. Joe was great and made things happen fast. I would recommend to Central Auto Group and Joe Lamonica to anyone

emorin43

7 de may. de 2016

I was well satisfied with all aspects of the leasing process except for the finalization of price via the use of the "internet pricing" format.The internet clearly stated the sticker price(20,000) MINUS sale price (3,400) & MINUS loyalty rebate(500.00).Unortunately,the "fine print " Essentially eradicated the above price structure raising the cost of the auto to its original price.I am sure most auto dealerships price in this manner but It is a bit deceptive.I would have been happier just paying the sticker price (with a slight discount) than the 20 minute explanation why in reality the sale/loyalty was non existent.In any case.I was very impressed with my salesmen (Ricky) as to his knowledge and courtesy. AND yes I would by another Hyundai from Central but be more knowledgeable and abstain from asking about "internet pricing.

jacob.moran

7 de may. de 2016

Brian was an excellent sales rep. He was not pushy and he helped me out with all my needs towards the vehicle. All around experience was great and i will be coming back.

ctanner0

30 de abr. de 2016

Very happy with the purchase and with our salesman Rick. He worked well with us finding the right car for our budget. He also took the time to address all our questions and concerns.

cindyarpin

28 de abr. de 2016

As stated on the previous page- these guys were wonderful. Please look at what I wrote for more in depth review. I look forward to bringing my car there for future maintenance.

champsjess095

27 de abr. de 2016

Central is where my entire family gets their vehicles and we won't go anywhere else because they're that great. They treat us like we are family. As soon as we pull up in driveway they are right there to greet us on a first name basis.

chevysgirl66

21 de abr. de 2016

Would recommend my salesman Brian to friends and family. I would not recommend sales manager Mike. Disappointed that GM was not made aware of my concerns.

bdawley01

21 de abr. de 2016

The Santa Fe handles very well, all the features are what we wanted in a vehicle. We especially like the ease of getting in and out of the vehicle.

fortunalebron

19 de abr. de 2016

Had a wonderful experience and I recommend any individual to purchase a car from them. I am driving a brand new car for under 18,000. I am glad to just jump in my car and go with no worries

clarkdoehr

15 de abr. de 2016

Straightforward staff and treat you like you have known them forever. They do what they say they will do. Will definitely come back for all my vehicle purchases and service needs.

darrin.way

14 de abr. de 2016

Central Hyundai in Plainfield has continued to provide outstanding sales and service. I didn't realize it before, but we recently purchased our 4th Hyundai from Plainfield, and 6 total Hyundai purchases over the years. Very satisfied.

maggiesirish79

7 de abr. de 2016

Pleasure as always to purchase my 4th car from Central! The sales staff and service staff are top notch. I've never been disappointed. I love how I'm always contacted after a purchase to be sure I'm happy with the selection I made. Also, there was a recall on the car I purchased 2 years ago and before I even received the letter in the mail from Hyundai, Central contacted me to fix the issue. That is dedication to your customers! Thank you for such great customer service!

customasonry

5 de abr. de 2016

Did not originally or was not even thinking of purchasing a Hyundai. Was looking at higher end vehicles. After visiting Central Hyundai and explaining the type of vehicle that I was looking for, the salesman proceeded to take me on a test drive in a 2012 Hyundai sonata. I was impressed at how nice the car had driven, from which then we proceeded to the showroom to get a finalized price. While in the showroom I seen the 2015 sonata sport and asked ?, how much is this car. They quoted as saying that this car had about $7000 in rebates. and I was looking at about $25,000. The next day I returned, for I was short on time, for a test drive and a final number. Needless to say I was impressed, for it had numerous options and was about have the price of the other cars I was originally looking at. Plus it drove better in my opinion. The salesman was a big help and offered no pressure. Needless to say I ended up with a car that is very nice and totally unexpected. Thumbs for Hyundai.

CR_2016

30 de mar. de 2016

I have to recommend Mike Brehler as a salesman. He is, without a doubt, one of the hardest working salesmen I have ever met in the auto industry. He truly works for the customer.I live in MA--about 45 minutes from the dealership. While on duty at the dealership, Mike took the time out of his day (and, presumably, away from commissions), to drive up to the MA RMV and get my car registered for me. I typically don't write reviews for anything...much less a car shopping experience... But this situation seemed to warrant a review. The entire experience--from start to finish--was great.I would highly recommend Central Hyundai if you're looking to buy a new vehicle. I had visited nine dealerships in three days when I arrived at Central Hyundai. Needless to say, Central Hyundai was my last stop. They gave me to price and experience I was looking for. Enough said.

rspoon85

28 de mar. de 2016

My experience was painless and pleasant. Everyone I came in contact with was eager to help. The staff went above and beyond into their efforts to get me in a new vehicle.

lsindoni612

28 de mar. de 2016

Excellent service &professional very satisfied and will definitely recommend Central Hyundai &have someone I work with bought a vehicle & they were very satisfied I have purchased three vehicles & will purchase my next vehicle Great staff don't change a thing

ladyclass28

28 de mar. de 2016

Final pricing of car itself did not reflect the offered price. Was more even after a substantial down payment I put down. I plan to buy ot after lease and hope the pricing is a fairer price and makes up for what I was actually charged.

bazinetlisa

24 de mar. de 2016

This was a great experience. Knew what we wanted, showed some cars and purchased. Great team here at central hyundai. They put us in the car we wanted. It has all the bells and whistles. Very nice.

kgauvin1956

23 de mar. de 2016

This was our 3rd purchase from Central Hyundai and as usual, everything went smoothly. Courteous, helpful and always professional. Just an overall great dealership to do business with.

Stu C

21 de mar. de 2016

Very happy with how things turned out with my Central Auto Group experience. After some miscommunication from their internet sales representative they honored a price we agreed on and found me the car I wanted from another dealer. They went out of their way to ensure I was pleased and everyone was extremely nice and easy to work with when I picked up my car. Their finance person was so honest she even caught that I gave them an extra $100 and returned it to me. While they were over an hour from where I live it was worth the drive.

pete.pasta

16 de mar. de 2016

This is the second purchase from Central Hyundai. Each experience has been easy, professional, and proceeded in a timely manner. From the salesperson, to the floor manager, to the finance department, each part of the experience has been a pleasure.

wozg62

16 de mar. de 2016

They were nice and worked with us on price. we were planning on getting a used car and left with a new one for a good price felt very satisfied with my experience.

jodi.nordstrom

11 de mar. de 2016

The staff here understood I was looking to make an educated purchase, they took the time to physically view a few different options and models to ensure I was negotiating on a vehicle that would be what I was looking for in value and quality.

lennylef

10 de mar. de 2016

"I wanted a new car. My cousin recommended Central, as he had already purchased 2 cars from them. He told me to bring my title with me,which I thought was strange.We arrived and were greeted at the door. My cousin asked for Joe and so it began. I explained what I wanted and was invited to sit in an Elantra and also an Accent.I was trading a 2004 Cavalier. The Accent was more than I expected so Enrico took me on a test drive. I was sold. I test drove a black one and that's what I wanted until Enrico showed me a silver one. A short time later Joe came over with the finance lady and it was a done deal. I gave Enrico my title. He got me a coffee and said he would be back shortly. During the ""shortly"" he filled the tank and had the car detailed. He unloaded my trunk for me,and I drove my Accent home. After I met the finance lady Enrico also took care of the registration and obtained my temp card and also my proof of insurance card."

prettythings03

4 de mar. de 2016

Went in planning to upgrade to a 2016 Elantra.. Walked out with a 2017 in BRIGHT BLUE... the only one at the time available in New England! Brian and Joe worked wonders to get me into the car for not much more than I was paying already and I'm beyond happy with the car, the service and all they did. 4 years on this lease... And I'll be back for a new one then. Hope to work with them again.

Shannon

1 de mar. de 2016

I went to upgrade my 2013 leased Elantra recently and had planned on a 2016 with the same if not less features than I had on the old one due to not having as much money to put down... however, Brian and Joe worked some magic and got me into a BEAUTIFUL Electric Blue 2017 Elantra for not a whole lot more than I was already paying. Needless to say I was beyond excited.. and then to be told I now owned the very first Electric Blue one in all of New England... smile hasn't left my face yet and it's been a good week and a half!! LOVE my car, love the service these guys provided me... will be back in a couple years to upgrade again... maybe... I really do love this one :)

April Pierce

18 de feb. de 2016

My mom was recently in a car accident and needed to get another vehicle, with my living over an hour away from her it was hard to coordinate our schedules along with mother nature cooperating to get to the dealership to shop for a car. When she found a Hyundai Elantra online that she liked, she contacted the dealership. Salesman Brian Pelletier drove the car to her house for her to look at, taking the time to explain the features of the vehicle. With the assistance of the General Manager Flippo and Salesman, Brian Pelletier my mom is now leasing a 2016 Hyundai Elantra. Flippo and Brian went above and beyond for my mom, I wish more dealerships treated their customers in this fashion. Even though I live so far away, I will be taking my Hyundai Tucson here for servicing. Highly recommend.

KCMHD348

17 de feb. de 2016

Very friendly people. It was easy to purchase a vehicle here because we didn't feel attacked like you do at most dealers. Everything was clean and it was really easy to see their inventory even after it had just snowed. They do a great job at showing all the new features and explaining things 100%. Great group!

Kate

8 de feb. de 2016

I have had a horrific experience with Central Autogroup since purchasing my car there at the end of December. The salesman they paired me with was obviously new and when he came to pick me up so I could bring my new car home (which was a nice gesture) he smelled of cigarettes and had the audacity to light a cigarette in the car while he was driving me to the dealership! While waiting for them to finalize my paperwork (which took about 2 hours) I witnessed bickering between managerial staff and office drama, something a customer should never have to witness. The car did not have a full tank of gas, as I was promised, nor was the oil freshly changed I had to drive it directly to a Honda dealership to get the radio working because they did not know how. The car itself has been great, but the horrific customer service has continued. Less than an hour after I left the dealership I called to cancel the extended warranty. I left a message for Jamie in finance and told her to cancel the extended warranty and to call me if she needed more information. I never heard so I assumed she had done her job. When I received my first bill for my car loan it was apparent that she had not cancelled the warranty. I called multiple times to speak with her but she was never "available". I finally was transferred to a manager named Michael, who seemed to actually care. He told me he would deal with the issue with Jamie and send me a $50 check for the oil change that was not done and the full tank of gas I was supposed to get. That was 3 weeks ago and I never received a check. I called the warranty company today and they informed me that the policy was never cancelled.This is the worst customer service I have ever received anywhere. Apparently unless you continuously call and badger them, they will not do their job. If this is not taken care of by the end of the day today I will demand to speak with the owner and give a detailed list about all of his employees who failed to do their job.

NICOLELEEROBINSON

7 de feb. de 2016

Everyone did a fantastic job . I would highly recommend this dealership to family and friends. Great job getting me into the car that I needed.

Family

4 de feb. de 2016

It wa good experience and will recommend to my family and friends.

TEALPURPLECAT

3 de feb. de 2016

This is the second time that I have been to central auto and both times they were great and very informative I will definitely recommend them to all of my friends and family!

SDESROSIERS.SD

3 de feb. de 2016

The sales staff worked with us to ensure our satisfaction both with pricing and product. The finance group also did a good job with finding a reputable bank to.

DANFERRARO65

29 de ene. de 2016

A very pleasant experience. Introduced to everyone in every department. All were very friendly and helpful. I am very happy with my new vehicle purchase.

LECKIE77

26 de ene. de 2016

I had a short timeframe to trade in and buy a new vehicle and they did everything in their power to get me exactly what I wanted.

dawn

26 de ene. de 2016

was the best service that gone through. and would tell everyone to go here

Matt

20 de ene. de 2016

The lot is huge with a large variety for viewing. The will let you test drive anything that you're being serious about. My salesmen, Glen Horton, pulled cars out from way behind others all because I preferred that color to another. Took the time to help me with all my questions and if he didn't know he didn't just try and make stuff up, he would go and find out for me from another. Good area around the dealership to test drive with easy access to the highway to really get a feel for the car. Glen even filled the tanks of the car I was test driving so we could go a back road test for the Mazda I was interested in. Never felt pressure to buy it or any car for that matter. The paperwork felt pretty standard for a car buying experience but they were great with pricing. Showed me what they paid for it and what they offered me wasn't far from that price. Great dealership and an amazing salesman and fast customer service response.

PAUL.T.WOYTOWICH

19 de ene. de 2016

Great staff, friendly and very well familiar with all options available for buying or leasing my new car. It was a very pleasant place to do business.

MCCAULEY.J

15 de ene. de 2016

I felt that I had to wait too long during the initial purchase. We were told that the car we wanted, in the color and with options desired was not available, but then it mysteriously appeared. We were told that it was misfiled in the inventory. Before it appeared, we test drove several different cars and models, which took several hours. My wife and I are very pleased with the car we eventually received.

Unhappyc

12 de ene. de 2016

This is by far the worst car dealership experience I have ever had, the service department is even worse. Have had my new Jetta for little under a month and now they have had to rebuilt the the engine because they messed up the car after doing a scheduled maintenance.

RageRunner16

8 de ene. de 2016

This is the 3rd car we purchased here. The 4th Hyundai overall. Very satisfied with the salesman, and even more so with the Service Department. Face it, you may spend a few (long) hours with the salesperson, but will have regular visits with the Service Department over the next few years. Quality all around. Both care about the consumer.

DALE_BOHARA

2 de ene. de 2016

Alejandro and Joe treated me very professionally, respectfully and met all of my needs to my satisfaction. Love my Sonata, this is my 3rd, so I guess I am a lifer!

RONEHALL25

1 de ene. de 2016

Dealerships could take lesson from this particular one. They beat out my previous offers by other dealers and we're always polite and never pushy. I had my mother and my newborn there and they were all treated great. EVERYONE was very polite and worked very close to each other, like a family.

SPEEDYM7

27 de dic. de 2015

This is the first vehicle that I have personally bought new. My overall experience was good and would recommend to others looking to buy a new vehicle to check out Central Auto Group in Plainfield, CT.

MYMERLIN1

23 de dic. de 2015

This dealership and its employees were great. The staff was friendly, knowledgeable and mafe the whole experience stress free. This was awesome experience and would recommend them to others.

FROEHLICHSDM

20 de dic. de 2015

Dealership was friendly and not pushy. Love the free car washes! Sales people let me make my own choices.Comfy ,clean waiting room. Ample parking right outside the sales department.

BEANIE1924

18 de dic. de 2015

I Love Central Ford. I have purchased/leased five cars through them. Never had any problems with any of the vehicles. And service department are wonderful!!!

JAMINIDA

18 de dic. de 2015

Staff went above and beyond to meet my needs. Friendly, Courteous, Professional, Patient, Sense of Humor, Not pushy, accommodating in all aspects of the sale.

GPARVER

17 de dic. de 2015

Recommended.Good prices and customer service. Professional Staff. Good selection of vehicles to choose from. Service staff friendly and accomplished. I would buy another car from Central.

ARAIKAS81

15 de dic. de 2015

Prompt service, knowledgeable staff, large inventory, friendly atmosphere. I went in dreading buying a car but drove out the lot 100% satisfied. Happy I made teh decision to buy there

Adam Denning CT

13 de dic. de 2015

today was a very great day thanks to Joe lamonica and Rick mahoney of central hyndai. the costumer service was absolutely fantastic, sales manager Joe Lamonica really went out of his way to meet my needs in buying a car. I felt alot of respect and dignity at this dealership. I give central hyndai my top recomendation to anyone looking to buy a vehicle.

Joe M

12 de dic. de 2015

I was impressed on how knowledgable the sales person was about the features of the vehicle. Went in knowing what I wanted, and what my trade was worth. Not a lot of back and forth dealing as with other dealers. Overall felt very comfortable dealing with everyone.

The Miles Jr Family

11 de dic. de 2015

We were not really looking for a car, but after Eneriko left us a message, it got us thinking. Our meeting with Eneriko was wonderful. He was kind, patient and was able to answer all of our questions. During our first meeting we also were introduced to Rob and Phillipo. Both made us feel at ease and put no pressure on us at all. We left the first meeting without a vehicle, but with amother appointment 2 days later to discuss more options. We test drove two VW suvs after meeting Tyler. Rob, Tyler, Phillipo and especially Eneriko made us offers we could not refuse. Today we leave Central Auto Group with a Truck for my husband and a Tiguan for me. They helped us meet our price point and the rest is history. We could not have done this without the professionalism and kindness we were shown. 5 years ago we bought our explorer and we are again repeat customers. We will be back in our future car buying adventures. To Rob, Tyler, Phillipo, and Eneriko. ....you are all a class act. Our biggest appreciation to all of you.

joann

5 de dic. de 2015

Matt was very helpful and patient got me in a new car the same day. Tha ks for all your help.

ELIZABETH.KING

2 de dic. de 2015

This is my second purchase at Central Hyundai and I just think they are the best!!! I actually did not plan on purchasing the day I visited but they made my mind up for me :)

Bettijean

2 de dic. de 2015

Joe Soponaro(jay jay) was awesome. Very helpful. Made it happen. Love my car!

MNORTON150

1 de dic. de 2015

They were very professional and exceeded my expectations. I will definitely be back to them when I need another vehicle and I will definitely recommend them to anyone.

SALK4

1 de dic. de 2015

Went in to dealership with a certain price I wanted to pay for a car. I was able to get the price I needed. My salesman Rick Mahoney was good to work with. I am enjoying the new 2016 Elantra.

SMITHSARAH17

25 de nov. de 2015

Everyone was very pleasant and understanding. My salesman started right away with what I wanted in a car, and we went through some options and found the right car. I was about to test drive and see all of the features the car gave to me. Brian Pelliter gave my the whole run through of all of the features. Then they gave me the car for the night, with a full tank gas. The next day we had to sign paperwork and then the car was mine. Im am totally satisfied with everyone I came into contact with that night!

DANCEMB15

24 de nov. de 2015

I had a great experience. The guys are amazing so polite and knowledgable. They eased my worries about what I was getting myself into.. I am so happy with my decision and would highly recommend central Hyuandi to anyone looking to trade lease or buy a new car.. JJ and Joe and Mike were all great to work with..

Carol Schimmelpfennig

23 de nov. de 2015

Purchase was quick and easy. Salesman was knowledgeable and friendly. Facility was very nice. The only thing was that I didn't get a new car rate for the loan, it was a used car rate because it was a new 2014 and I wasn't informed of that.

now a chevy man

23 de nov. de 2015

I bought a lot of vehicles from here and was treated great, except for this year, I will never buy another car here, nothing but problems, should start with all new staff except for service

M. Norton

22 de nov. de 2015

I am very pleased with my experience. Very professional people and friendly. I want to thank all that worked with me when I lost hope of getting out of my tin can yaris. I am very pleased with Mike, Joe, JJ, and the woman (sorry forgot her name) in the finance department in the hyundai area. They never lost hope when I did. They made it work for me. I know when my girlfriend and I need another car we are going back there. Thanks again guys.

Jenna

20 de nov. de 2015

Bought a Sonata from Rich yesterday and am extremely happy with the entire process as well as my new car :) would recommend seeing Rich if you are looking for a great car and a no pressure buying experience.

Florida Bound

19 de nov. de 2015

I was hesitant to travel 75 miles from Waterbury to Planfield, CT, but my daughter had picked out a 2015 used VW Golf on Central Auto Group's WEB page, to bring back to Florida with her. I was surprised on the professionalism from the first phone call to the "down-to-earth" desk conversations. Sales Counselor, Matt James, was excellent! Matt took the time to answer all my questions and immediately researched information on the vehicle's past history. He followed up with me via e-mail, text and phone calls. Overall, I highly recommend Central Auto Group as a dealership to visit and do business with. Doug Vaughan

MS. Bones

16 de nov. de 2015

Looking for a new ride ..stop at Central Auto Group..Friendly sales staff. Thank you Brian for your assistants and patience with me...

Linda Tiffany

14 de nov. de 2015

I had gone to 2 other dealers and no one was willing to work with me and my situation but Keith and your staff did exactly just that.

Rita and Andre Heon

13 de nov. de 2015

Wonderful service, Rick Montgomery was great and Joe Lamonica was very helpful. Happy customer!

Mary Beth

13 de nov. de 2015

From the moment I stepped inside the doors I had nothing but a great experience .. I was looking for a newer car since mine was so outdated. This was my first time looking into a car on my own.. I had questions no idea what I was doing and so nervous.. Joe the manager took great care of me as he has for other members of my family.. JJ was an awesome salesman to deal with he made me feel good about my decision on the choice I made was very helpful and encouraging.. The guys worked with what I could afford and made it happen and I'm so excited and happy to be in a new car they answered any questions I had . I would highly recommend going to see them and I look forward to working closely with them in the future.

paul caswell

12 de nov. de 2015

had a great experience with matt james and the rest of the crew at the dealership i would highly recomend friends and family every one was great to deal with

Sarah Smith

12 de nov. de 2015

Great Service! Wonderful customer service. Brian was such a great help with the buying process. Everyone was very pleasant. They were able to pay my previous loan off, and get me into a brand new 2016 car at a great price! Very recommended! Great place to buy a car from!

dylan bockelman

11 de nov. de 2015

I think the overall customer service is excellent and buying process was easy thanks to Eneriko Ferraj

carson

10 de nov. de 2015

The best service ever dealer is very nice and friendly and quick with me

Danielle

10 de nov. de 2015

I went here and had Eneriko Ferraj as my salesman and he worked wonders! I went to multiple dealerships and they couldn't assist me at all with my trade-in. I'm so happy!! I would refer anyone to Central Auto Group in Plainfield, CT!!!!

Brenda Piccirilli

9 de nov. de 2015

Buying the vehicle was not a terrible experience. The staff were very friendly and helpful; all had a great sense of humor!

DMBCT

9 de nov. de 2015

Went into this place even though I live in RI it is close to my job in Sterling. Initially went to see about a Ford Fusion that was extremely well priced for its year and mileage. Inquired through the internet first and they called me back. I arrived and met the lady I spoke with on the phone who introduced me to Alex. I explained right away that I was only there looking that day and was not leaving with a car, which he respected, jokingly adding "you can still take it today if you want to now." I sat and talked with him for a few minutes but had to get back to work. Needless to say that car was gone in a heartbeat (found out it was the LOT car, ditto the low mileage). I scheduled a Saturday appointment and did my research online and printed out the models I was interested in-mostly Hyundai Elantra's and Mazda 3's. From 1 pm until close at 5 pm Alex worked with me and allowed me to test drive 4 or 5 different cars, maybe more. At the end of the day I wittled it down to two different car's (neither of which I came in to look at, but Alex knew my criteria and showed them to me)-a 2014 Ford Fusion or a 2014 Hyundai Sonata-both were in great condition (minus cigarette burns in the back of the Sonata, which the manager said would be repaired if I got it). I asked if I could sleep on it and come back in the morning because my head was spinning at this point. Went home, did research, slept on it, met Alex at opening the following morning and badaboom all was settled. Was internet special so no haggling on the price, trust me I tried, but still got an amazing deal. Alex took his time, dealt with my indecisiveness, and did not push me in any way at all. First time buying from a dealer, and I will go back to him next time.

Donna Lynch

8 de nov. de 2015

From the moment I arrived on the lot I was met with a friendly handshake and a smile. The salesman Rick listened to my needs and then proceeded to show me several vehicles that fit my list. I was very concerned due to the fact that I have never owned a foreign vehicle. The sales team made sure to put me at ease and all while NEVER degrading any other makers. It has been my experience that many dealers "belittle" their competition. NOT CENTRAL, at no time was I ever felt pressured or 'pushed' in a certain direction. The Sales Managers, Joe and Mike were friendly and LISTENED to my questions and gave me answers that satisfied me. The Business manager was extremely helpful and did not try to 'upsell' things. I ended up purchasing a car right off the showroom floor and took it home the same day. I was very impressed that even though the car was on the showroom floor they still insisted on sending it to clean up to make sure it was PERFECT. I am very pleased and am actually looking forward to stopping by to say hello!

Jesse Giammarino

6 de nov. de 2015

Kim Moon was great! Very patient and helped us look at several models

JOEYMOORE1218

3 de nov. de 2015

Second car purchased felt rushed and just another number almost like at a deli.still waiting on remote start and check engine lite came on 1 week after purchases

Starlite

30 de oct. de 2015

Awful! I would never recommend going to this dealership it's very shady. Bought a car back in February where I had to argue to get the internet price they claimed to be unable to find although it pulled up fine on my phone as well as my friends phone. It was a 07 focus with 49k miles I call it my nightmare car. Within 3 weeks the transmission blew taking it back to central they inform me where I have just gotten the car they were going to put a warranty on it and replace it with a brand new one. A few weeks later I call them to find out what's going on and they say they have decided to rebuild my transmission. I eventually got my car back on April Fools Day which the transmission was still slipping and I had to return it after 2 days. 3 weeks later when I call about my car I'm told that it would be 12 weeks before the part they needed would be in but if I had a little bit more money they would put me in a comparable car. When I told them I didn't have anymore money after buying this car the next day my car was ready to be picked up. Three months later my transmission is showing the same symptoms I took it in to be looked at again and was told there was nothing wrong with it. Went to take it to another dealership for a second opinion and they never put the warranty on the car! When calling and asking for the GM he was prompt to pass me off to another employee. Save yourself the headache and buy a car elsewhere

BEVIEJ21

28 de oct. de 2015

I leased a 2013 Accent and was very satisfied and now am leasing a 2015 Accent and expect to be just as satisfied. I got 44.5 miles per gallon on a trip with the 2013 and hope to get the same on the 2015.

SPECIALK_NOR

27 de oct. de 2015

I am Happy with my Hyundai 2016 Tuscan & the salesman Joe was great and funny easy to talk too, mgr Sherman and finance mgr Jamie very knowledgeable.

Dennis

23 de oct. de 2015

Many thanks to David Carwright, owner of Central Auto Group, for his assistance in settling an issue I had with an outside warranty company. His action defines the meaning of customer satisfaction. Thank again. Dennis

TSAR1934

19 de oct. de 2015

Joe lamonica was very professional .thank you for having him at your dealership.i am glad that i did not go another dealership keep up the good work you are doing

AbeLincoln

5 de oct. de 2015

We went to see a used VW. Ended up shopping for a Mazda. It was not a great shopping experience. Had to play car dealership games.

JESSICA_LYNN023

29 de sep. de 2015

Jonathan was a pleasure, he's knowledgeable, upfront and honest. Over all you can tell he's just a genuinely great person. By far the best salesman we've ever had! He showed me how to work everything in the car and made me feel comfortable with our purchase. We will be back and will be asking for Jonathan!

IRISH72

23 de sep. de 2015

I get all nervous when purchasing a new vehicle once I started talking with Shawn the salesman it was so calming and relaxing when purchased my new car at Central Hyundai.

SJ_MATHIESEN

20 de sep. de 2015

I really enjoyed going in and getting my car. Afterbearching online I knew what I wanted and the staff was very attentive and helpful. I really enjoyed my time searching for my new car!

SHERMP1203

17 de sep. de 2015

I had a great time buying this car. Usually it is a bad experience and you dread doing this but Rick and Sherman made it all happen in the same day and made it fun! I had a great time laughing and enjoying the store. Thank you again for making this fun.

MELISSA.GOODRICH

17 de sep. de 2015

Instead of the high-pressure sales tactics used at other dealerships, the atmosphere at Central Hyundai was relaxed, friendly and fun. It was like hanging out with a bunch of friends rather than buying a car. I would definitely recommend them to anyone looking for a new car!

stillwaiting

16 de sep. de 2015

Had a little trouble getting a factory recall scheduled. I needed my car to commute daily to work. Dealer stated weekends were not an option. When I inquired about a loaner car I was told their loaner was loaned already. I asked for them to let me know when it would be available. They stated they would. Several months have passed, still no phone call.

PAMELALASH53

15 de sep. de 2015

I found the dealership to be honest and sincere. I have already been suggesting to my friends/family to see my salesrep if they need a new car. It was the best experience in purchasing a new car. It was such a positive experience that I wanted to work there!

li_kayano

8 de sep. de 2015

I noticed a part in my car is broken. No one other than this garage has ever worked on my car, so I know the damage was done there. The worst part about it is that they used pieces of tape to hold the part in place. When I contacted the manager of the services dept, his excuses were nothing but lame. He said that part falls off with time, so his technicians taped it in place so it'd not fall. He could not sympathize or reason with me and completely failed to notice the irresponsibility behind his so-called technician's actions. The part didn't simply fall, it was BROKEN and then taped!Take your car there if you want, but make sure to inspect it thoroughly and look for pieces of tape when you get it back.

lil204

8 de sep. de 2015

I noticed a part in my car is broken. No one other than this garage has ever worked on my car, so I know the damage was done there. The worst part about it is that they used pieces of tape to hold the part in place. When I contacted the manager of the services dept, his excuses were nothing but lame. He said that part falls off with time, so his technicians taped it in place so it'd not fall. He could not sympathize with me and completely failed to notice the irresponsibility behind his so-called technician's actions. Bring your car there if you want, but make sure to inspect it thoroughly and look for pieces of tape when you get it back.

CAZKAT10

6 de sep. de 2015

I love my car, I enjoyed the time spent at the dealership. My husband and I have now purchased 3 cars there, and will buy more in the future. We are treated well.

Holly

6 de sep. de 2015

Joe was great to work with. He was very friendly and easy to talk to, not threatening or pushy. Our purchase timeline evolved and the transaction passed through a few different employees. Joe brought the whole process to a clean resolution, advocating for us in the case of a paperwork discrepancy. He capped off our buying experience with a very thorough tutorial on our new car's accessories and electronics. Impressive.

DWIGHTZEAGER

19 de ago. de 2015

was an excellent experience from out of town but they were very helpful and pleasant. I never had a salesman quite like this one a very pleasant experience.

HCPERRY007

14 de ago. de 2015

This was my first car buying experience I was really nervous at first but Michael and Sherman made me feel at home right away!! I walked out with a great car at a great price and exceptional customer service!! I would not have bought the car if it weren't for Sherman and Michael!

wham64

13 de ago. de 2015

buying from central auto was a great experience! Art Bruce was a great salesmen & Chris from finance was also great! do it again! a great team of people and stress free just the way it should be! our 3rd purchase there and probably not our last!

todd k

12 de ago. de 2015

went out of their way to ensure we were able to create a deal that was great for both of us. appreciated the creativity and thoroughness of the staff; from sales to management to service/parts. would certainly work with them again!!!

Stephanie

10 de ago. de 2015

I visited several different Mazda dealerships in my quest for a car and ended up buying from Central Auto Group. They were very accommodating and helpful in assisting me with my first car purchase. I only had three days to buy the car and was worried that I might not get the exact car I was looking for. However, they worked really hard to find the car I wanted and were able to get the car to their lot with a day to spare. My salesman, Art, did everything he could to help me out, including working on his day off. I was skeptical at first to visit their dealership when I read their reviews, but I'm glad I did.

B.SKALING

10 de ago. de 2015

Very professional buying experience. Everyone at the dealership was professional and Courteous! Got us into a vehicle that worked for our budget. Convenient to see several Makes at one location.

chefassistant129

7 de ago. de 2015

This was the first time in my 61 years I have ever been to a dealership, they made you feel at home ,everything was explained so you could understand it, beverages were served. Joe Lamonica made the car buying experience quite clear. will come back again to buy more cars here in the near future. Marietta Caye

Dashundfamily1

5 de ago. de 2015

First time at dealership that we felt comfortable buying a new vehicle. Joe was an awesome salesman. Any questions we had or problems we had, he took care of them right away. Joe/Jason were very helpful getting us the car we wanted for the price we were looking for. I would recommend this dealership to anyone. Billi-Jo & Tim

HTHR_SCHROH

31 de jul. de 2015

This was my first vehicle purchased at a dealership. The staff was really friendly and made it easy to understand things I didn't know about purchasing a car. The wait was long but it was understandable because it was a holiday weekend and they were really busy with the many customers there and little staff. Over all it was an good first experience and I never thought I would end up getting a car after owning a truck.

NPATTERSON55776.NP

29 de jul. de 2015

I went to purchase a brand new vehicle with my father being the co signer, who lives in another state and they knew that. Now that everything is signed I find out that he is the buyer and I am the co buyer, they never told me that, I have already gave them my vehicle and been driving new car for 2 1/2 weeks. They are not personable at all, they will tell you what ever they need to, to sell the car. I have never experienced anything like this. I feel like I was scammed into being the co buyer, they say that doesn't matter and now I am still waiting on bank paperwork and my registration because when I drove back up there to get it, they put my fathers address on it. They are so all over the place, every time I would call to talk to someone, I can never get a clear answer. The only thing good was I got the car for a good price, but I could have got that at any other Hyundai dealership.

NICOLEREAD7892

27 de jul. de 2015

The sales men and mangers were very friendly and willing to help find the perfect vehicle for me. They gave me different options and were very easy to work with. I was given time to weigh out my options without feeling pushed one way or the other. I would definitely recommend anyone looking to purchase a new vehicle to visit Central Hyundai.

April Poitras

26 de jul. de 2015

THANKS to JOE & JJ and the rest of the staff for all their hard work and salesmanship in selling my husband and I a 2016 Sante Fe Sport WE LOVE IT!! This is our third car we have purchased at Central Auto Group. Right from the moment we walked in Joe said we will take care of you. They made me feel like part of the family. We will be back!

GUYGERVAIS22

24 de jul. de 2015

I have purchased many new cars and my new Santa Fe Sport is my 5th new Hyundai. In my opinion. the best value automobiles available today!This clean bright new dealership is one of the best I have ever purchased from in my 44 plus years of driving. Friendly, knowledgeable and professional staff. No pressure, respectful and delivered as requested everything I wanted. (And I am very particular with what I want)I highly recommend Central Hyundai and I will be using them for all my service of my awesome new car!

Ericlc2

23 de jul. de 2015

This was my second purchase at central auto group in Plainfield. Joe was a stand up guy and I will definitely return in the future as his customer. The environment was very comfortable. Everyone was very friendly and quite entertaining. It was a fun experience! No stress involved, and to me that makes it a great place!

RLfive7

22 de jul. de 2015

Went to Central Mazda to check out a cx-5 because of the write up i read about this SUV and Wife was looking for a new Vehicle looking for her color blue and Alex asked if we needed help (nice guy not to pushy like most car salemen Good thing)Talked test drove and liked talked some more after a little longer than i would have liked worked out deal w/Jason S, Shawn T,and Alex N. Now own it and love it .Happy wife happy life Thanks Alex Shawn and Jason

RLfive7

22 de jul. de 2015

Visited Central Mazda Plainfeild CT not so much to purchase but to check out and get info on the 2016 cx-5. Started looking for color wife prefered (Blue) and Alex Nieves asked if we needed help (not pushy) very nice man. Test drove and loved so we talked and next thing meet w/Jason Skaling and Shawn T (both very nice to deal with) after some time a little more than i would have liked going back and forth we made deal. Now happy with Mazda cx-5 and the whole sale thing all in all a good thing with this dealership. Thanks Alex,Jason,Shawn, Happy Wife Happy Life

F_STORZ

20 de jul. de 2015

Great customer service and attentiveness to my needs and concerns.Very satisfied with the vehicle and the experience. Will definitely visit Central Auto Group for all my maintenance and future auto replacement needs.

BRIAN LEYKO

18 de jul. de 2015

I had written a review about a issue that had happen at the dealership. it has since been fixed and was a miscommunication of protocol. a few days later i was contacted by the Manager shawn, he was very respectful and is definetley putting his best foot forward to make something work for us . we will meet with him personally on tuesday to put a deal together. THANK YOU SHAWN FOR YOUR PROFESSIONALISM AND ALL THAT YOU DO FOR CENTRAL AUTO GROUP.

COACHSULLIVAN

16 de jul. de 2015

Everyone at Central Auto Group was extremely professional. My salesperson, Joe Lamonica was very knowledgeable and without hesitation answered all my questions regarding the 2015 Hyundai Tucson. I knew I wanted the Tucson once I took it for a test drive. Joe made it easy for me to trade my 2011 Elantra and purchase my Tucson. Also, it was nice to work with everyone at Central Auto Group (Tyler, Jamie and Filippo). I know we will be back soon with our daughter.

Disappointed

15 de jul. de 2015

Very poor experience and unprofessional The dealer that we were dealing with on a vehicle ended up getting fired the same morning that we arrived from a hour and a half drive

AEDAME

15 de jul. de 2015

Coureous and professional. I have said what I felt about this transaction. Would I buy again, in all probability, yes. They have been very helpful if I have questions. Thank you.

brian leyko

14 de jul. de 2015

i emailed central auto group with intentions of a bigger vehicle i was emailed immediately saying im preapproved for a new car BY KAYLIN THOMAS. i had mentioned i was upside down on my trade and should told me trade in had nothing to do with the approval and that it only had to do with payments. so i set up an appoinment and showed up early. i asked for her and she never dealt with us except a handshake and handed my paper work over to some unexperienced salesmen bobby. which had no knowledge of my situation, and said oh no we canmt approve you with your trade but we can get you a second loan. what is the purpose of second loan if my wife doesnt drive and we live on one income????? TOTAL WASTE OF MY TIME !!!!!!

BISSON497

14 de jul. de 2015

Great place to go, was just difficult getting messages answered unless you went there in person but once you were there the question was answered

ASHLEY121107

7 de jul. de 2015

Very wonderful people who get you the right vehicle of your needs. I recommend them to everyone. I purchased at 2015 accent never thought at 24 I'd be able to get one but they helped me a lot and I'm very grateful to have a safe and reliable car. Thank you

PATRICIA.LAJEUNESSE

6 de jul. de 2015

Like my salesman Joe very much.would have him again.The financial department was great my husband and I love the staff.very much.second new car we bought from them but not the last ????.

AMYCAP303

4 de jul. de 2015

It was a great experience. Always tell people to go there we have bought many cars from there and continue to from now on to always come back

DYLANALECANTONIO

2 de jul. de 2015

Thank you Joe Lamonica yet again for going above and beyond to ensure customer satisfaction . The Terranova family is grateful for the exceptional service you have provided us over the last three years . We are proud to be part of the Hyundai family.

Joe1970

12 de jun. de 2015

Stay away from the service department!!! The mechanic is friendly but not detailed oriented, I would not want to service my Vw there! Now have to go back r/t same problem intermittent rattling noise from the engine!!!!

Ntvan07

11 de jun. de 2015

Everyone was so nice and worked on getting us a great car- I would recommend them, and will be back in the future to buy another Hyundai. John Farrar was the best, and so wasn't Filippo. It was a great experience, as in the past this dealership hasn't been that great. Any question we had was answered, and all the staff worked together so well. Great group of people! Thanks from Travis & Nicole!My sister bought a car there and my mother is next- can you say referral money?

Zachary Epes

23 de may. de 2015

Upon realizing there was a recall for my car, I contacted Central Auto Group and was told to bring the car in to be serviced. While there, I opted into having an additional problem diagnosed and was quoted the same day for well over $1000 to complete the job. From the parts list that I received, 25% of the parts listed weren't even compatible with my car, let alone causing the problem.Additionally, the parts I was quoted for were priced at a 300% markup compared to identical parts from another Hyundai dealership. The allotted labor charged was 8 hours for a job that ProDemand recommends 2.5 hours for (which is what it actually took for me to complete it myself). In total, I paid half of what they wanted to charge me for parts alone. I don't plan to ever return again, even for recall work. I'd rather drive an additional 30 miles to a reputable dealership who deserves and appreciates their customers' business.

vwchick508

19 de may. de 2015

Great environment and fun salespeople. I have purchased 2 vehicles from Central for both my younger son and husband and would not go anywhere else. We purchased a used Ford as well as a brand new Volkswagen and the process was the same both times. FAST AND EASY. I do not understand the mixed reviews because I would recommend this place in a heartbeat. My Daughter turns 17 next year and I am looking forward to purchasing her first car from Central Auto Group.

Mary-ellen

18 de may. de 2015

After scheduling a test drive through the companies internet department, I came in with pretty high hopes that were in no way let down! Our Salesman Alex was personable and very efficient with the purchase of our new vehicle. No games, no fuss. Best decision I have ever made choosing Central Auto Group, I would highly recommend them.

Ntvan07

17 de mar. de 2015

Everyone was so nice and worked on getting us a great car- I would recommend them, and will be back in the future to buy another Hyundai. John Farrar was the best, and so wasn't Filippo. It was a great experience, as in the past this dealership hasn't been that great. Any question we had was answered, and all the staff worked together so well. Great group of people! Thanks from Travis & Nicole!

bigTizz

21 de feb. de 2015

the internet department leaves quite a bit to be desired as for accuracy and accountability. my wife, child, and i came down very excited based on a phone conversation with the internet department. when the time to buy came along, we were very frustrated with the difference in our expectations from the internet department and the price on paper. that being said, Jonathan Pitt-Coombs is one of the nicest salesman you'll probably ever meet. having been a salesman, i appreciated having him work with us. Fillipo Marchionne was very understanding of the situation we were in and helped us out greatly in getting a solid rate and an incredible deal. these two gentlemen are 5 stars but the internet department is so low i couldn't in good conscience rate the customer service and quality of work 5 stars. i would recommend this dealership and Hyundai (there was no button to check but that's what we bought), just skip the internet guy and go straight to Jonathan.

Stacey Fitch

20 de feb. de 2015

For 4 and a half months, this dealership has made my family's lives hell. I had a Hyundai on lease and the manager (who is now fired) told me that the lease would be all set and I could get the Mazda CX-5 that I wanted. They told me that my new car would be ready in a couple days. So I go to get my new car and they tell me that I need to put more money down if I want the car that they brought in. Strike 1. My boyfriend also bought a Mazda from there and never received his lease papers for 2 months. Strike 2. I was asking for paperwork saying that my Hyundai was all set and they kept telling me that they mailed it. To this day I still haven't received it. Strike 3. They said they would email it, still haven't received it. Strike 4. I then get a $3300 bill from Hyundai for mileage overage that I am expected to pay. They told me it was all set so this bill was a shock (if they told me that I would have to pay another bill after giving up the accent then ok, I wouldn't have bought the Mazda. But at least be honest with me). So I drive there and give them the bill which they are shocked about and tell me they'll look into it. I call them so often, its ridiculous. Bill's due date comes around and they tell me to call and get an extension (the owner of the dealership and the GM are now involved) which I did and then I call them again until the due date for a resolution and nothing. I get told I'll get a call back and get blown off. I have taken multiple days off of work, left early, and wasted so much gas and money driving to the dealership only to be pushed aside like I don't matter. Strike 100 by now. Which brings us to the week the bill is due. The owner says he will work his magic and see what he can figure out and he'll take care of it by the latest Thursday (bill is due Friday). Thursday comes and goes and I don't hear anything. I call and the GM took the day off and the owner isn't there. Awesome, right? NO. So I am still waiting for a resolution to the situation and I am at the dealer and met yet again by rude managers that have been disrespectful and insulting to myself and my boyfriend (2 customers that bought 2 cars here mind you). The level of care that a business should have for its customers isn't here like it should and the level of pure disrespect is disgusting. I wish I never step foot into this horrific place. Everyone else needs to do themselves and don't come here either. Unless you like to be insulted, disrespected and blown off.

H2oevil

20 de feb. de 2015

Terrible place. Screwed myself and my girlfriend out of 3300 from a lie .. Both managers of hyundai and mazda are rude and not customer friendly.. The GM flilppio will do anything to not help you and make himself look better and try and sell you crap.. Would not recommend this place at all..

mrs

31 de dic. de 2014

My husband and I have purchased two vehicles from this dealership. I also purchased the maintenance agreement for my car, and was told I would receive a loaner car every time I came in for scheduled maintenance. NOT so. They apparently have one loaner car that is always on loan to someone else. I would not have paid thousands of dollars extra for a maintenance agreement had I known about this! When I used my "vacuum" coupon, they did not vacuum the entire car, only the tops of the mats and floors--the back cargo area was left dirty. For purchasing, they continuously "have to check with the manager" and leave you sitting until you walk out on them before giving you their best deal. It is too stressful to purchase a car there, and we are seriously considering switching to a dealership that does not play games with its customers. At any rate, we will never purchase a maintenance agreement again, it is not worth it. While the service department is friendly enough, they just do not finish the job. I also have a door handle that has been broken since I purchased the car. They do not believe me, and are refusing to fix it because they never documented it. I have mentioned it every time I brought the car in, but no one wrote it down, so they are refusing to fix it. Also, the gas tank cover has never been properly repaired and while it works when I leave the dealership it does not work the very first time I enter a gas station! I think I am finished with this dealership. They are not outstanding. Just mediocre.

Mary5986

1 de nov. de 2014

I bought my Mazda 3 from Central Auto group just over a year ago. The buying process was horrible, but that's a different story. I got an oil change today at Mazda of Manchester and my car has been hesitating to start. So they said I needed a new battery which is under warranty if it's the original battery. Mazda of Manchester said it was not the original battery but we were confused because I bought the car brand new and I've never replaced it. So Mazda of Manchester called central auto group to see if they replaced it, and yes they did. They replaced it before I bought it. So it's a dealership battery, which is also under warranty. Mazda of Manchester just needed the paperwork of the battery central put in so they could process it though my warranty. Central auto group said they wouldn't fax it over because Mazda of Manchester "was arguing with them" on the phone. What a nightmare.

Laineyth

24 de sep. de 2014

This is my second Sonata and I love the car. When I went to buy my first Sonata I went to a different dealership. They did not really listen to what I wanted. I wanted white or black limited. They brought in a blue one from another dealership. Even though when they asked me to come look at it, I told them no. They kept calling over and over again asking when I was picking up my car. I heard about Central from a friend. So I went to see them. They listened to what I wanted, they understood that I would not be ready for at least 30 days before I could purchase it. They did not hound me, they called me 30 days later, showed me my options in a white or black car. They answered all my questions and they went over every option in the car with me. The service I received on my car over the years was wonderful. So I wanted a new Sonata and I went back to see Joe. The experience with Joe, stress free and he listen to what I wanted. I could not ask for a better sales representative or a better dealership. I have sent may friends to Central and they all love the experience. Thanks Joe and Central!!!

jazzytrish

23 de sep. de 2014

I've purchased 2 and sent friends and family down to Central to purchase cars,My salesman Joe Lamonica is fantastic and great to deal with.I would recommend anyone to him.Go down there you won't be Disappointed.

BigMack9889

17 de sep. de 2014

After doing much research, I found myself at Central Auto Group. I had a really easy experience working with Joe Lamonica and the staff at Central. If you are looking for a great fun place to go give Central Auto Group a shot they won't let you down.

Goaliedude22

16 de sep. de 2014

This is your stereotypical used car dealership. I could write a long review on how bad it is but I will keep this short. They will do anything to get you in the door or to buy a car. They listed cars as new that we're in fact used cars, quoted one price and then changed the price on it, etc. if you are looking for a new car I would recommend shopping anywhere else.

ArmyVet

15 de sep. de 2014

Buyer beware! The dealership could care less after you sign the purchase agreement.Additionally, nearly every person I came into contact with was no longer employed after a short while (a year). Employee turnover says a lot about a business!At one point my automobile was in their service department for 5 weeks - I never got one phone call! When I mentioned this, I was asked why I didn't call? That's not great customer service. I could call everyday... No one wants that!I purchased a lemon. The GM told me to hire an attorney and call 800 customer care number. I didn't need my hand held, but again customer service lacked! That was the best he could do for me. The manufacture made good on the deal; however the replacement vehicle and paperwork sat at the dealership for days... While I begged for an appointment. They made it clear that it wasn't a priority and were annoyed that the manufacture was making them assist in the transaction! Meanwhile my car was in their service department for 3 months!! When asking for an appointment and expressing my concerns in the length of time everything took there along with a little ranting, I was told 'we realize we lost a customer' REALLY?? there was an opportunity for redemption... But again customer service seems to lack!When I finally got an appointment to pick up the replacement vehicle the individual assisting in the paperwork process wasn't familiar with the paperwork. I waited patiently while I was told 'sorry, it's the first time I'm seeing this' apparently their other location is short staffed also.After I signed all the highlighted areas of the paperwork I was sent on my way. I had to ask about registration AND the keys for the new car! The person who handles registration was out... Working at the other location. A salesman came, gave me the keys, asked if I had any questions, took care of a request and I was on my way.I sat in the car and phoned my insurance before driving Away... I didn't mind sitting in my car, because the office I did all the paperwork had a very strong cigarette odor. If I'm not mistaken, before you drive off the lot with a new vehicle, insurance should be in place.. The pros of the whole situation - I was provided a loaner Hyundai during the 3 months. Actually a couple of cars, because I was told I drive a lot of miles - all the more reason to get me in that new replacement vehicle ASAP!! So if you don't buy a lemon and don't EVER need to return for anything, this is the place for you... However if you're looking for top notch customer service with dedicated employees, look again!

27rings

2 de sep. de 2014

We arrived knowing which model we wanted and the price we were willing to pay. The process was streamlined and we quickly ended with a deal, which we felt was fair.

Terranova

26 de ago. de 2014

Joe Lamonica knows how to keep his customers happy. From start to finish it was a pleasure working with him. No pressure, No lies!!!

mfspellman

26 de ago. de 2014

I had been looking around for a car (not necessarily a new one) to replace my 2002 Saturn. After looking at several other dealerships, I decided to stop by and check out the Hyundai dealership. Josh and the staff were excellent! They were very friendly and made the car-shopping experience stress free and fun. They answered all of my questions and if they didn't have an answer they found the right person to ask. I did purchase a new Hyundai there and I am very happy with it. I would recommend Josh and the gang to all of my friends. Thanks!

Dakota Osegera

19 de ago. de 2014

I got recommended this dealership by an instructor of mine, and soon made my visit. After test driving a few vehicles I was set on buying a 2014 Hyundai Veloster. The salesmen helped me find exactly what I wanted and worked with me to get where I was comfortable buying the vehicle. Outstanding service and a great staff. I recommend Central Auto Group to everyone, they are truly great.

Steven

5 de ago. de 2014

Got a nice letter congratulating me on my one year anniversary of my Mazda purchase. Central is a great dealership and we have purchased 4 cars from them. Great service and loved the sales people I worked with. The help with the financial end was great also. They worked out the best deal for me. I will definitely recommend and return for future car purchases.

Dana Green

25 de jul. de 2014

This was the fourth car we have purchased from this dealer. We love the sales people and the lady handling financing is just awesome. She found the best deal for us and this is why we keep coming back. Sadly The salesman that we always use is retiring soon. But with the interaction we've had with the others I'm sure they will take car of us just like Ed did.

Mary

19 de jul. de 2014

The process was painless! I had an awesome experience buying a car. The salesman was not pushy and made everything run smoothly. I called ahead and he had 3 cars ready to test drive.

toyotagirl75

14 de jul. de 2014

Very disappointed with this dealership. We were looking for a new vehicle and they would not honor a price they has listed online. They were rude and pushy as well. I will not go back.

Steve Bazinet

9 de jul. de 2014

It was a smooth ride right from the beginning. Our salesperson approached us before opening time and engaged us in dialog with the aim of figuring out how he could serve us best. After he understood what we needed he gave us four options. We selected to lease a Hyundai Elantra. We are happy with our new car and the good deal that we made!

mwfod

7 de jul. de 2014

Having owned 21 Ford cars and trucks, and purchasing three vehicles (to the tune of $125,000+) in an 18-month period, I will NEVER buy or have Central Ford service ANY of my vehicles. They registered a brand new truck that I purchased incorrectly, to a company that does not exist, and we have been trying unsuccessfully for 6 weeks to have them correct the registration. It continues to fall on deaf ears and I continue to receive false promises about getting this corrected. The general manager has personally told me that he is taking care of it, yet we're going into our seventh week without a resolution. When I was looking to purchase this truck, I would receive two or three phone calls every day; after the sale and now that there is a problem, I receive nothing but empty promises. VERY UNHAPPY FORMER CUSTOMER, Mike.

Shannon G

2 de jul. de 2014

Jonathan was great! Very helpful, nice, and pleasant. He answered all questions I had and lead me in the right direction for the prefect car I've been looking for. Everyone was extremely nice and friendly and i would recommend anyone who is looking for that perfect car to go down and ask for Jonathan!

Steve

1 de jul. de 2014

I purchased a new Sonata through Rick and he was very helpfull. Would recommend this dealer if you are looking for a new or used car.

sandram

25 de jun. de 2014

I had a 2013 Sante Fe I had been leasing for a year. I had 2 years left on my lease but need to lower my payments from what I was paying. I did not have a down payment so they had a real task at hand to help me out. We looked at a couple of different vehicles and I decided on a 2014 Accent it lowered my payments and saved me on gas as well. Rick and Fillipo really went out of their way to make sure my needs were met and not to just sell me a car. I have since sent my son in and he was able to refinance his car with an extended warranty keeping his payments the same. Great experience very friendly staff. I will tellryone to make the trip its worth the time.

Donna R

13 de jun. de 2014

Just purchased our 3rd Hyundai from Central and wouldn't go anywhere else. Will recommend them every time

Steve

24 de may. de 2014

Great team to deal with!!! Will have no problem shopping there for our next vehicle.

Alex Noyes

15 de may. de 2014

Went to central auto group to look at 2013 Volkswagen gli and went home with it that Night, the owner Dave and his sales crew were great making me feel like after searching and dealing with dealerships for over a month I found the right place to buy a car!! they didnt give me a good deal they gave me a great deal!!!! Laura mckelvey was outstanding to work with as our sales Person!! She went above and beyond to help me with insurance issues and the loan process. I would highly recommend stopping here for a new or used vehicle. Alex noyes

Brendon B.

11 de may. de 2014

I was upside down on a one year old vehicle, and the central hyundai sales staff gave me a GREAT trade in value for it to get me into the new car I wanted. The staff was very low pressure, and also very friendly, and made my wife and I feel like part of their group while we waited for vehicle delivery. From the online information request all the way to leaving in my new car, they did a great job.

Scott Antognoli

6 de may. de 2014

Terry and Nick were down to earth and made the buying of my 2014 VW Passat a great experience. Thank you everyone at Central VW. Scott Antognoli

RKEllis Hyundai car fan

2 de may. de 2014

Great price and no sales pressure. I was quoted a price on line then went to the showroom. I had a Sonata Hybrid and upgraded to a Genesis.

Connrailfan

29 de abr. de 2014

Very simple process with Central Ford. I had been looking for a truck for a couple of weeks, so I had talked to several dealerships. I felt that Central was very straightforward to deal with.

Rach

25 de abr. de 2014

This was my first time buying a car. Jimmy and Laura were so amazing! I bought a new 2014 Ford Focus and I did not feel like they were being vultures to try to jack the price up on me. I felt comfortable taking a test drive without them trying to sell me the car while I was in there. Overall, I am very pleased with how everything happened! I will ALWAYS come back here! I suggest if you want a Ford car to go to them!

Pasquallies

16 de abr. de 2014

Overall, my experience through Central Hyundai was amazing! There is a great sales department there to help your through the entire process of buying or leasing a new vehicle. They answered all my questions and were very knowledgeable. I would recommend this dealership for any leasing or buying needs of yours!

hyundaiboy1985

12 de abr. de 2014

lies lies lies. will tell you anything to get in the door. ira the sales manager is very rude and out right lied to me. beware of this dealer. I bought my new Hyundai from gary rome and love it they were awesome.

Crystalev

12 de abr. de 2014

When nobody else would finance me, Central Ford did! I applied online and received a prompt response from Jimmy. He started all my paperwork and introduced me to Laura, who ultimately sold me my vehicle. She made my car buying experience stress free, and I left with exactly what I wanted. I highly recommend visiting Laura at Central Ford!

Dianne - VW owner

11 de abr. de 2014

I can't say enough regarding the treatment i received while shopping for a new car. I was totally upside down on my previous purchase with a 2010 vehicle with high mileage and less than perfect vehicle interior and exterior, to say the least. I ended up buying a 2013 VW Passat and i absolutely LOVE IT! The guys worked with my trade in value, my budget and no question or concern was too small. If you are contemplating buying a new vehicle, i highly recommend trying Central Auto Group. These guys just want to sell you a car. They were truly accommodating! Dianne E. - Putnam, CT

Fun2knowmusic

7 de abr. de 2014

We have purchased not one, but 5 Hyundai's from Central Hyundai! Each time they are most accommodating, and willing to work with us and our budget! We continue to refer others there and we currently have 4 Hyundai's in our driveway! Two of our children now have purchased new vehicles of their own. We cannot say enough about how easy and satisfying our experiences have been there. The service department is also friendly and helpful when we go for our oil changes. There is not one person there, who we have met and dealt with, who has not made us comfortable with the car buying experience. We all know that it can be quite stressful. We always leave happy and plan to continue to return whenever we are ready for a new vehicle. We highly recommend them to everyone!

Nick jr

7 de abr. de 2014

Joe was understanding of our situation, and worked with my mom to get the car she wanted at the price she wanted. He was very outgoing, friendly and considerate. The first car we had wasn't exactly what she wanted, so we bought it back, and Joe worked hard to get the car of my mothers dreams.

Happy Lady

31 de mar. de 2014

Original contact was made online. Jimmy called me a few minutes later and we did some dealing before I was turned over to Joe. Joe was very pleasant and knowledgeable and was willing to put quotes in writing. I was working with another dealership---the one I bought my last car from, but they could not beat Central's last quote. I got a great deal without leaving the house. When I went to Central for the test drive, I was given the royal treatment. All questions were answered straight forward and at no time did I feel they were trying to pull switches with me or add unnecessary costs. Joe was very accommodating and fun to work with. He made the buying process very easy---even call my insurance company to switch cars and arranged for the rental agency to pick up the car there instead of where I rented it. Central is the place to buy a car, if you want to be treated with respect and honesty. I would not hesitate to recommend them to family or friends.

nelson

28 de mar. de 2014

I bought a 2014 Mazda 3 from central and the salesman was so helpful, and the sales manager for Mazda was extremely helpful. ran into a problem with my previous car loan, and the Mazda sales manager went above and beyond to make sure things got taken care of the proper way. thanks guys!

Peter Lyon

4 de mar. de 2014

best service i ever had in buying a vehicle. I bought my car from Central a yera ago and i love it. i am planning to purchase another vehicle soon and will be back to Central to buy it. thanks again sorry it took me so long to write a review but better late than never.

Jessica

19 de feb. de 2014

Jonathon at Central auto helped make buying my new car an enjoyable and happy experience. I have never felt so at ease while purchasing a new car! Central really takes the worry out of buying a new car and I would recommend both the dealership and Jonathon to anyone wanting or needing to purchase a car!

Philip Flowers

17 de feb. de 2014

Joe LaMonica was the best saleman ! I truly felt he was working for me to get the best deal . This was my 9th car I bought off Joe and my 3rd off Central ..

unearthed

8 de feb. de 2014

I went there to purchase a car and spoke to them on the phone before hand. Everything totally changed when I arrived, and they wouldn't honor the nationally advertised credit offer from VW.com. Complete waste of my time. Edited...dealer has made right.

Maltese Mom

7 de feb. de 2014

Staff very friendly and helpful. Love my new car and feel I received a fair deal.

AGallant,bowler

5 de feb. de 2014

Ed Joiner, salesman who cares and took excellent care of my needs and concerns. I am very pleased with my new car. I told Ed what I wanted and he was able to find the car that I wanted. Thank you Ed for all your effort as well as the rest of the sales staff that helped my purchase of my dream car a reality. I was somewhat afraid of doing this, but Ed helped me feel at ease. I just wish the weather would cooperate so I can drive my car. Thank you Central Hyundai for your help. Annie Gallant

MT2014

28 de ene. de 2014

I purchased a new Mazda CX-5 from Centra Auto Group and had a very positive experience with them. The sales person was kind enough to let me test drive two trims of this vehicle and answered all my questions. The dealership also processed the paperwork and my old vehicle trade-in very quickly. The whole transaction took less than one week. Every one at the dealership was nice and helpful.

Kate

15 de ene. de 2014

Long story short, despite some initial disappointment in the value they gave my trade-in, I still purchased a 2014 Hyundai Tucson. My salesman was Joe, and I can honestly say he truly has a special gift for sales. My decision to purchase did not come easy, but Joe was very patient and did not push or pressure me towards a decision. He was very courteous, efficient and knowledgeable. I can easily rate this dealership with 5 stars. Oh, and by the way, it is my second Tucson and I love this one even more than my first one.

innerstrength24

9 de ene. de 2014

I went to Central Hyundai because I was referred by a family member, boy am I glad I did. I went to another dealership in RI and was not impressed. The staff at Central was extremely helpful and very nice. Leasing my new Sonata Turbo was a breeze. I have bought my car back for oil changes and the service was excellent. I have told other family members and friends to buy a car here. Rick was very nice and honest. He helped me get the best deal going...Thank you Rick!!

Wade Preston

6 de ene. de 2014

They actualy listen to you. No hassle . No pressure. Explained what I was looking for price,payments and everything thing was done with no HASSLE GO SEE JOE

rzach5

30 de dic. de 2013

Vehicle brought in for service on December 23rd due to an Engine light and bad fuel economy. Waited 1.5 hours and was told there was a Technical Service Bulletin for the problem and the ECU needed to be replaced. They said they would order it and to bring the car back in on Thursday the 26th early am. I arrived on the 26th, they said it may take 1.5 hours to replace and reprogram. I waited 2 hours and noticed my car outside the door. Went up to the desk to ask if the work was completed. That is when they told me that the part never arrived!They then told me to wait while they gave me a loaner car. I called them on the 28th and they said they still do not have the part! To top it off we did not even get a comparable car to the one we brought in!2013 VW Sportwagen TDI Fully Loaded with just over 10,000 miles on it, and our loaner is a 2014 Hyundai Elantra GT Hatchback.

Joshua Lyon

26 de dic. de 2013

Great job, super communication, highly recommended, I will be back for more cars, thx!

Jeff1985

13 de dic. de 2013

Scammers!!!!!!!! All they do is lie. Don't wast your time going there. They have a paperwork fee that's $600 that's a joke.

lisad

9 de dic. de 2013

Exchanged lease early -VERY painless- very happy with exchange process! Salesman Jonathan very helpful.

Todd C

13 de nov. de 2013

I have been buying vehicles from Central for a long time and each time has been a good experience. Terry was awesome. He worked with me for a few days to find the truck and car I was looking for and to make the trades and final costs work. Traded in three and left with two new, that was goal and Central pulled it off. The only reason I give 4 stars instead of 5 on buying process is there were several cars online that I was interested in and all were gone.

bpomp

16 de oct. de 2013

Fantastic shopping experience, fast and easy. Friendly sales people and great managers. Highly recommended!

purplecar

24 de sep. de 2013

I had the greatest time looking at, test driving, and purchasing a car at Central Auto Group. It was a fun, no nonsense, easy, fast, and enjoyable experience.

nilumen

19 de sep. de 2013

Horrible experience we had on this place. Scammers!!!! We discuss about the car we want buy very clearly. We agreed the purchase price, which we knew it's a little bit higher than the kelly blue book fair purchase price. We signed the contract and everything is all set and ready to drive the car only to find out it's a different car which is a lot cheaper than the price we signed in the contract...bait and switch that's exactly the word. We waste our whole day with these SCAMMERS!!!!!

Safet Berisa

12 de sep. de 2013

We visited 6-8 dealerships in our new car search looking for an affordable hatchback with good MPG ratings. We went to Central Hyundai to look and test drive a new 2013 Hyundai Accent (the previous day we test drove both the 2014 Nissan Versa Sedan and Note as well as the 2013 Kia Soul and the 2013 Kia Rio; we also considered the Chevy Spark, but didn't get a chance to drive one). The dealership experiences varied greatly, but Central Hyundai came on the very top as one of the two dealerships which provided an amazing experience. The whole process was relaxed and, at moments, actually fun (something I did not expect, especially after some lousy and downright awful experiences at a couple of dealerships the previous day). Both Sodiq and Sherman gave out the impression of being great guys and we didn't feel pressured or cheated at any point of the process. I think the impression they made is best spoken of by the fact that we did not think we'd end up buying the car when we went to Central Hyundai--especially after we had made an offer for a Nisan Versa the previous day which fell through since the dealer there would not budge on the price on the basest trim of the Versa and the Kia dealership we visited gave us the old bait & switch giving us an email quote for a Rio LX and tried to sell us an EX for some five grand more (claiming not to have the LX they quoted us the day before). However, after talks with both Sodiq and Sherman, that went smoothly and in good spirits, they came down to a price we felt comfortable with and did not try to upsell us on a car/"features" we didn't want. As a result, we now have a great car we're very happy with.

Kat

4 de sep. de 2013

Compared to how we've been treated at other dealerships, this experience was stellar. All sales people and staff in general were not only courteous, but friendly. They made the process of buying a car as painless as possible, and really worked in our favor to get us the best rates possible - with no added "pop up" costs at delivery, which was experienced during other car buying experiences with other dealers. Despite not being local, I would absolutely return to this dealership and would definitely refer other people to them (and already have, after only three days).

AC

12 de ago. de 2013

Looking for a new or used car, this is the place to go! Friendly service!

Tom

29 de jul. de 2013

I was originally looking for a slightly used Elantra for my wife - maybe an '11 or '12; but I found a brand new '13 from Central on Cars.com for less than the used ones I was looking at. I called them to make sure that the price listed was not skewed by hidden incentives or anything, and the Internet sales person explained the discounts that brought the price to what I saw. It seemed legit. Later I spoke to the actual salesman that I was going to be working with (Joe) to confirm that I knew every fee that would come with the sale. I wanted to make sure that I could afford this car since I was making a nearly 3 hour round trip plus time at the dealership on my wife's birthday. I was told that the car that I saw online sold, but they had an identical one for the same price. I decided to make the trip. Within one minute of sitting down with Joe, I was told that there was a Hyundai loyalty discount built in to the price that I didn't qualify for (Internet sales person's fault). Later I found that the car I came to see was not identical to the one I saw online (Joe's fault). It had the preferred package and other upgrades which made the price higher. I wasn't willing to budge on the price they said on the phone that I would pay. After trying for a while, they decided that they couldn't make it work. As I was about to leave a very frustrated man, I was asked to come inside and talk to the sales manager. He listened attentively to all of my story. He couldn't put me in the car they showed me, but he said he was willing to give me a loaner with only 3K miles and the same upgrades. It wasn't technically brand new, but it was a better deal than what I had been seeing. Since it also hadn't really been owned before, I would get the full warranty. We then continued to negotiate the price, as he still wanted more $ from me. I ended up agreeing to give them a little over $200 more than I planned simply because I knew my wife would love some of the upgrades that we weren't planning on, and it was her b-day. When I brought my wife back for a test drive, she loved the car. When we signed the papers in the financial office, I discovered that the end price came out more than $200 less than I had agreed to! So in the end, we got a better car than what I came to see for the same price as I planned to pay - with 3K extra miles on it - but that's nothing really. Joe was super polite through the whole process despite the mistakes. While there were some issues (on purpose or by carelessness?), they did work hard to make it work. And we left with a wonderful car at a great deal. I was working with a Hyundai dealer closer to home, and they could not do the same deal I got from Central.

Unhappy buyer

2 de jul. de 2013

After going back and forth in e-mail regarding a big sale they were having, I decided to stop down. Salesperson was good, but tried steering me toward service loaner cars, after thinking about it, it was due to the fact they knew they could not honor the price they quoted over the internet. Could not find the first car I wanted to look at or the second. If you read other reviews, you'll see this has happened before. But the real fun came after they appraised my car, wanted to give me nothing for it. Kept my keys hostage so I could not escape. The orginal deal was like 4000 higher than e-mail deal. Dealer doc fees are the highest I've ever seen. Tried to get a copy of the breakdown, but they would not give it to me. Sales Manger was combative and it took 4 times, each time a little more angrier to ask for my keys back. At the last minute they added another 2000 to my trade value, but damage was already done. Would not recommend to anyone.

TammyL

20 de jun. de 2013

Most unpleasant internet negotiation experience I have had in my entire car search throughout Connecticut. When queried for a quote Kerri responded in a rude and curt manner, and never provided requested information. They rely on classic bait and switch scams to try and get you to come in. After days of discussion, Kerri refused to reveal her dealership's costs. Normal fees that you can get from any reputable dealer were hidden. She focused on trying to get the price I was offered by other dealers and claimed that her offer would be lower than any offer. Even after providing her with that information she was unable to provide me with an actual out the door cost or itemized list of dealer fees. Even after thanking her for her time and letting her know I would no longer be communicating with her dealership, Kerri responded rudely. Implying that I was crazy for not wanting to work out a deal with her, all the while repeatedly ignoring the content of my emails and questioning my intelligence as a consumer. I highly recommend you stay away from this dealership.

Beth and Dave

11 de jun. de 2013

We went to Central on a Sunday afternoon and were greeted promptly by a pleasant salesman. We asked specifically about several cars that we had seen in their online ads. From the beginning things did not go smoothly. The salesman had trouble locating each of the cars on the lot then left us waiting in the showroom for 15 minutes while he tried to find a key to move a car that was blocking the one we asked to see. When we asked for a price on the car we were interested in (but had still been unable to test drive due to the missing key), we were given a price. I came back the next day after work to test drive the car and take it to my mechanic for an appraisal. When we returned with the car we were informed that the price we were given the day before was incorrect because the car was new on the lot and hadn't been serviced yet. We were told that the price would be $500 higher than the original price we were quoted. Needless to say, we walked out and won't be going back. We will also be sure to let all of our friends and relatives know about the shabby, unprofessional treatment at this dealership.

timgoslin

28 de may. de 2013

The Website Lies About Pricing They Had Gen Coupe At 22900 So I Called Keri The Internet Manager She said That Was Correct Price Got There And The Vins In AD Were Fake And Price Was 3000 Higher They Smiked And Said It WaS Mistake Scummy Go To Mj Sullivan Much Better there

Mike Ross

18 de abr. de 2013

I went to the Central auto Group to look for a new car and Chris was knowledgeable as well as an excellent customer service rep. He paid attention to my needs and everything I look for in a new vehicle, he was able to accomodate most of the things I was looking and went above and beyond ensure the features i really wanted. Probably the best customer service experience ever!!!!!!!!!!!!!!!!

Rcar11

6 de abr. de 2013

Classic bait and switch scammers. After we agreed on an out the door price via their internet sales department, they decided to change the deal. They said I would need to use their financing, even though we agreed to a cash sale. They also tried to add a $199 VIN etching fee. Avoid this dealership at all costs.

E&S

12 de feb. de 2013

If you want a car buying experience that is enjoyable and stress free go to Central. Everyone there is professional , customer service oriented, tells it like it is without all the gray areas and gimmicks. They strive to make your car buying experience enjoyable. I live in Massachusetts and buy my cars here just because I like dealing with people I can trust that love what they do.

etoryn

19 de ene. de 2013

Ed Joiner was great to talk to as a sales consultant. Justin Bilier was the worst sales manager I have spoken with. Rude, smug, would not answer my questions. He single hand-idly lost my business in a matter of 10 minutes. When someone gives you numbers for a estimated monthly car payment but can not explain where those numbers are being pulled from I had a problem. He refused to explain how in the world he was coming up with such a high price. He was rude when I asked if he could show me how he came to the number he was giving me. He kept shuffling around the question. 10 minutes later I was gone. I will not return.

JeffDupont540

7 de dic. de 2012

Well joe was amazing and when I started everything went well. Me joe and a young manager Brandon all sat down. Both Joe and Brandon answered all of my questions about the elantra. I had to go home to talk it over. Brandon called me the next day at noon time like he said he was going to do. I told him that I was just about ready to pull the trigger. I just didn't like the 499 doc fee. He said he was going to see what he could do and get back to me. I told him to please call me back tomm because I had a busy day. The next day came but the call didn't. I called the dealership and they said he was no longer with them. They passed me over to some guy that sounded like he was on a power trip. His name was fillippo. You could tell just in his voice he was a scumy car guy. He took down my name and said he would get right back to me. Well it's been 4 days and still no call. I went and bought a new elantra from MJ'S and love it. This dealership is always changing staff and just doesn't sit well with me. At first I realy liked it they had a very young manager there witch I loved and was very honest and joe my sales guy new every thing there was to know about the car but it just gos to show u how one person can mess up a good thing and ruin a deal. My mother is in the market for a new Hyundai and I won't be taking her there.

gasaver

5 de ago. de 2012

We just bought a new car from Central 2 weeks ago. We were very pleased with the whole process. Very easy to talk to sales people-no attitude like I've experienced with other dealerships. Everyone was very friendly and they genuinely want your business. I would definitely recommend them. I actually went there based on a recommendation from a friend and I was very glad that I did. Other dealerships should go to observe how they do business.

pstandeford

14 de jun. de 2012

We did not get a chance to thank Tim Longton personally or tell him how much Robert and I appreciate him for EVERYTHING he did for us. On Memorial Day weekend, while at the lake visiting friends, our Hyundai Veracruz would not start and left us stranded in the middle of no where. We used Hyundai's great road side assistance and had the car towed to the Central Hyundai of Plainfield, CT. After Tim Longton diagnosed the car, he found that the entire electrical module was completely burnt out. The entire car and all of its electrical through out was completely out of commission leaving us with a huge problem and no vehicle. We expressed to Tim how our car's electrical had been faulty since we purchased the car in May of 2011 and had to bring it back for electrical repairs a few times from September 2011 on through 2012. Together we looked up the Car Fax to learn that the previous owner too had electrical problems in January 2011, which seemed to explain why the module was completely burnt out.Tim Longton took our situation seriously and professionally. He reassured us that he would repair our car to our standards and satisfaction. His integrity goes above and beyond measure and we would like to see him receive high merits for his hard earned efforts. He not only took responsibility to stand behind his word and fix our car but his expert ability to keep the customer satisfied was top notch. Please give us the opportunity to extend our personal thanks and appreciation for a job well done by Tim Longton We will be sure to let Corporate Hyundai know they have certainly found the right man for the job!!!Sincerely,Patricia & Robert StandefordPlainfield, CT

Dtuf

11 de may. de 2012

WE AGREED ON 2012 HYUNDAI I GAVE $5000 DEPOSIT BUT THEY DID NOT GET ME THE CAR TRIED TO UPSELL ME DIFFERENT CAR - DISHONEST PRACTICE

justin1369

10 de may. de 2012

Central ford is a very personable dealership. They take the time to tell you all that you would like to know about the vehicles and also they have great customer service. I would reccomend central ford to all my friends and family.

bennfam9

9 de may. de 2012

I worked with Austin on the website and was given an excellent price on the car that I wanted before I even entered the showroom. I met with Josh and purchased the car that same night. It was the best, hasslefree car purchase that I have ever made. The price was very fair and they treated all their customers with courtesy and care. A+

Donna Hall

7 de abr. de 2012

Message flagged Saturday, April 7, 2012 4:51 PM OI would like to take a moment of the consumers time that are thinking about buying a new or used car. I bought a new car in December of 2011 at Central auto Group in plainfield Ct and I have to say that I was so impressed buy the overall service that I recieved. Not only did I get a great car but the staff at Central auto group are very knowlegable, courteous professional and most important go the extra mile to assure that I was satified. Their not only caring but they are not out to squeeze every penny you have in this tough economy. They have your back and want the best for the consumer. The General manager is a manager that I have never came across he really is genuinely concerned about the consumer. If you have any issues you can feel very confortable going to him because he wants the consumer happy. I had to go back due to a scratch that I incurred on my car and they never even questioned a thing, they handled my concern and again I walked out of there happy and very satisfied. If you are seriuos about buying a car I would highly reccomend you go to Central Auot group in Plainfield CT, don't waste your time going anywhere else, they will help you, educate you and most important take care. I am genuinely satisfied and would go back again if I decide to get a different car. My hats off to the dealership for a wonderful job Thank you Donna Hall

Tricky Dick

4 de abr. de 2012

Staff was outstanding. Veryn Knowledgable and friendly. Will definitely recommend to my family and friends.

Justine

4 de abr. de 2012

Best buying experience of my life! Period! Love everything about the entire dealership.

floorcree23

4 de abr. de 2012

Excellent price excellent staff excellent experience.

First time buyer

23 de mar. de 2012

These guys really do their best to go above and beyond. I went there looking for a used car and they ended up getting me into a brand new car for cheaper than I ever could have imagined. There were a lot of difficulties ranging from needing a co signer to insurance issues, and they took the time to help me through it all. I love these guys, Spiro and Vinnie really got it done for me!!! Thank you Central Auto Group!!

Brian Keefe

23 de ene. de 2012

I had set up an appointment in advance to see a 34,000 mile 2001 Pontiac Trans Am VIN # 2G2FV22G012137414. Just prior to the test drive the sales manager handed me a CarFax which identified 5 significant repairs that this car had had under warranty back in 2002-2004 (engine rod bearing replacements (15,155 mi), powertrain computer replaced, catalytic converter replaced (5547 mi), front brakes resurfaced (6500 mi). During the test drive the car shook heavily at highway speeds and pulled hard right under heavy braking. It was at that point that my salesman George, who was along for the ride said he knew that would happen because the rear tires were shot. He didn't think the car should even be on the road. The car was priced well-enough though that if after the tires were replaced and another road test done the car might still be worth buying. The engine was smooth and there didn't appear to be any lasting damage from the earlier engine repairs. I put down a $500 deposit w/o lining out the words non-refundable on the form. And the next morning when I decided to back out of this deal, I couldn't get my refund money back for 3 months. I had some concerns about the rod bearing work and whether this car was beat on by the first owner rather than just an unlucky break. I was assured that the car was not beat on because they knew the owner personally and that I would never regret buying it. Good enough. I trusted my salesman at that point. The next morning, I called GMC customer service to find out more about just what was done during that rod bearing replacement and if there should be any concerns as this car racked up more miles down the road (it only has 34,000 mi). GMC customer service then read off all the warranty repairs this car had ever had. Imagine my surprise when there 5 more repairs that didn't show up on the CarFax. It was only later that I found out that CarFax only lists reported repairs. If they are not reported they don't show up. Those repairs were 6 speed gear shifter replacement, full brake replacement (5547 mi), full exhaust system replacement (5547 mi), front door window regulator replaced, and a 2nd catalytic converter replacement (17,792 mi). This car was starting to look like it was truly beat on during its first 2-3 yrs of life. GMC customer service had me call a local dealership to get more technical info on the rod bearing work. The service manager at that GM dealership looked up the car again and was amazed at the 10 warranty item repairs that it had. In a nutshell he said this car was potential trouble and to steer clear of it. He would never buy such a car. He said full brake replacement by 5500 miles on any US car built in 2001 was a huge red flag. And a second catalytic converter by 18,000 miles was almost unheard of.Having the above information I called the dealership Monday morning, less than 24 hrs since test driving the car. My salesman didn't want anything to with the complaint and immediately transferred me to the sales manager. I basically said I was very uncomfortable with this car and wanted out of the deal. He agreed to do that. I also said I wanted to get my deposit back. He said that shouldn't be a problem since no additional money had been spent on the car other than the tires and driver's window not working (2nd failure on that). Those problems they knew about before I got there and had already ordered the parts. The sales manager said he would run my situation against the general manager and call me back. His demeanor suggested to me that he was confident I would be satisfied. A full day passed and no phone call. I called back and left messages twice on the sales manager line. No call backs ever occurred, not even from my salesman who was such a buddy during the whole inspection process. They didn't even offer me alternatives, they just refused to respond. It was at that point that I checked into BBB. I felt my chances were better with my c/c company and BBB than bothering to drive back an hour to discuss it with them. For the right person (ie a mechanic) it was probably an ok car. But not for me. In any case my c/c company denied my claim on the deposit only because I signed for a non-rerundable deposit. It didn't matter to them that the car had undisclosed problems unknown at the time I had placed the deposit. I initiated a BBB complaint in January when all other options seemed to have failed. And within about a month of my BBB complaint (3 months since the initial deal) I received a call from dealership management looking to make things right for me. Seems that new management is cleaning house and trying to resolve all outstanding complaints. I received a refund check so the issue has been resolved. It's unfortunate it took 3 months to rectify this and a lot of anxiety on my part thinking I'd never see that money again. But the management of the dealership seems to have made efforts to ensure this type of behavior by their sales staff doesn't occur again.

smflower

18 de nov. de 2011

I found everbody friendly and they made the experince very easy .I am driving a 2o12 fusion and really love the ride,i did research for my trade and got what i was looking for and was able to drive away in my new car that same day.Susanp

mary234

16 de nov. de 2011

I have never been to a dealership that has treated me so well and has made me feel so great about a purchase!!! I went to this dealership two years ago and was very turned off by the management and the salesman. The new management and staff was the best i have ever dealt with in my life!! Keep the staff you have there now and keep doing what you are doing. Thank you for everything!!!

Alexai23

2 de nov. de 2011

Truly terrible experience, they are the stereo-typical evil car salesmen - no wonder car sales people are given a really bad name. No contracts were signed and when I backed out of the deal, they would not give back my deposit. Legally they do not have a leg to stand on. DO NOT USE. There are several Ford dealers in the area that are honest and less manipulative.

angelaorum

24 de ago. de 2011

I had a great experience from the website to the finance office. The sales reps were very friendly, honest and helpful. They stayed late to help me complete the sale. There were no surprises when I got to the finance office. I got a great deal on a new car without any stress or discomfort at the dealership. The staff was not pushy or aggressive at all. The whole experience was very positive. I highly recommend this dealer.

Angela

24 de ago. de 2011

I wanted to send a quick thank you to Central Hyundai. I purchased a 2012 Accent from you yesterday and had a wonderful experience. The sales rep, Ed Joiner, was professional, friendly, honest and helpful. The sales manager, Filippo Marchionne, was also very friendly and helpful. They stayed late to help me get the car the same day. There were no surprises when I got to the finance office. I left with a full tank of gas and a big smile. Thank you Central Auto Group! I'll be back :)

daveyv1469

12 de feb. de 2010

Dave was absolutely wonderful to work with from the first email to the delivery of my new Ford. He took care of me like family and expedited my buying process. He also did not forget about me after the sale. I would recommend anyone go online to www.centralautogroupct.com and work with Dave. He will give you the best price right up front and will do as much work as possible prior to your arrival at the dealership. I will never buy a car from anyone or anywhere else!!!!

maine24

29 de ene. de 2010

Dealer absolutely refuses to refund deposit. They threatened to ruin our credit rating as well as sue us because we didn't purchase a car from them. They made several threatening phone calls to our home and we have one of them on tape to verify.Please avoid this dealer at all cost. They will take you for all youre worth.

Garryowen

7 de oct. de 2008

We had three issues with this dealership. First, they scratched the window getting the price sticker off and we were told that the window would be replaced. Second, the bank informed us that the dealership had cancelled the loan they arranged for us and had accepted one at a higher interest rate. This occurred on the same day. We would have never found this out if the bank hadn't sent us a letter telling us the lower interest rate loan was cancelled. Third, they couldn't be bothered to attach the front lisence plate to the car. We found it in the back after we got home.When we contacted them over these three matters, we got the "Central Auto Group Shuffle". No matter who we needed to speak to, they were not available to take our call. Finally we reached the dealership president. He told us that he was going to a convention and he would have his VP call us. If we were not satisfied when he returned he would get "personally involved". He also told me that the "finance guy Eric B. was no longer employed there". Neither one of them ever bothered to call us. After a month of getting the run around, we finally sent an E-Mail saying that if we didn't get satisfation soon, we were going to contact Mazda USA and Mazda ,Japan. We then received a very rude and abusive E-Mail from the president. We decided to concentrate on getting the window replaced and the lisence plate put on. I called the service department to make the appointment and was told that they would check to see if the window was there and would call me back in "minutes". One week later they still had not called. I called them again and was told there was a note in my file about the window getting fixed but he had to talk to "Brian" first and would call me back. Of course I never heard from him. All this time the salesman Eric Gates, would not reply to my E-Mails to him. I finally drove to the dealership to make the appointment in person. Upon being informed that Brian had not responded to him, I asked chris the service guy to talk to Brian then and i would wait. He agreed and when he came back to me he told me that Brian would be right out. Brian never did come out, but the president did. When I told him I was all done talking and would he please tell the service dept. to replace my window and attach my lisence plate, he became enraged telling me that it was his dealership and he does whatever he wants to there. No one tells him what to do, not Mazda USA or Mazda Japan, no one. When I reminded him that the dealership had promised to fix the window he told me that it was too bad. He was not going to fix the window, and he did not want me in his building anymore. I was to leave and not come back. I left and haven't been back.I would suggest that no one do business with these people. As can be seen from my experience, after they get your money they don't want to know you. I will never never do business again with central Mazda or any other member of the Gates Auto Group. Run, don't walk as fast and as far away from these people as you can.

sarahjanelovesbulldo

19 de ago. de 2005

First of all it was nothing but a pleasure working with Diane! I did not include her when I rated customer service. She was an exception to how most people would perceive a typical car sales person. If there was a car that I could have purchased for the deal I received elsewhere from her I would have gladly done so.John Gambardella, on the other hand, embodied the perfect stereotyped car sales person, rude, arrogant, and smug. He acted as though he were doing us a favor for even talking to us. I explained to John that I was car shopping still, but very interested in a Ford he was selling. He recommended I put a down payment on the car because they were having a sale over the weekend. I was under the impression that I would receive my money back if I did in fact find a car that better suited my needs. I was also very late for work. They handed me a bunch of papers to hurry up and sign before I left for work. When I asked what I was signing the reply was, proof that you left a deposit. I told them I really had to go and they said they would give me my receipt on Wednesday when I returned. I found a more suitable car elsewhere in the meanwhile (a better deal less miles, newer, and less expensive). When I returned John was smug, handed me my receipt and circled no refunds. He said it is only 100$. I work hard for my money! 100$ is not something I am going to just write off. A compromise was arrived at with Sparrow where we could use the 100$ toward service. Honestly it was really money that I was just not prepared to spend. I feel that I was intentionally mislead and cheated. I am wondering are we are all going to have to start to bring lawyers to buy a car soon? I will tell everyone I know to stay away from Central ford (John told me that does not bother him!) Maybe it will bother you? Sarah ErbE-mailsarahjanelovesbulldogsatmsn.com(860) 608- 1477