Cher Dunbar

2 de nov. de 2016

We worked with Braedon and he was fantastic, really tried to help us get the vehicle we wanted and the payment we needed to be at. He kept in touch and kept us updated on the cars we were looking and new ones expected in.

Benjamin

30 de oct. de 2016

Honestly when i went in chapman dodge, i didn't think that i was going to get a new . Trevon was the guy the best salesman and really came out for me in the end. Plus the awesome team that helped too. Thanks guys!!! I will come back when i come and get a new car in the future.

Mark Atkinson, Mike

14 de dic. de 2015

Mark Atkinson initially reached out to me through an internet sale and asked me to come meet him in person. When I arrived, Mark was very attentive and friendly. He was willing to answer any and all of my questions in detail. Mark also had my 2015 Dodge Charger RT ready at the door, so there was no hassle or delay. Mark explained very thoroughly what the new 2015 Dodge Charger RT was equipped with and what it was capable of. Throughout the test drive, he educated me and treated me indifferent and treated me with the utmost respect. He was patient in helping me and waiting for my return to purchase the same vehicle. Mark and I spent some time getting the best deal, but that came with some pushy manager that almost made me leave. After some more time, Mark continued to make me happy no matter what happened. Even after signing my agreement, he still continued to talk freely with me and even joke around. I really appreciate all of Mark Atkinson's help and if it wasn't for him, I would not have the best car buying experience ever! Thank you so much Mark!

MoparFan

17 de ago. de 2015

Salesman was misleading and made promises to my wife that were not possible with the negative equity on her trade in which was a '13 Journey R/T fully loaded. So they sent her home with a car and let her drive it for days just to call and request it back later on that they could not cover the negative equity as they claimed. She was purposely doing this on her own credit without me to help build her own credit but I would have considered paying the negative equity to prevent this situation if they had handled professionally from the beginning. Now I will never do business with them again because of the poor handling of the situation, lying by omission and misinformation given to her by the salesman and the finance department

Chapman Dodge Fan

30 de may. de 2015

overall great experience! Danny Dodge took great care and answered all our questions, very satisfied!!!!

mr. mendoza

12 de may. de 2015

She took her time even thought she was busy. While Everybody said no she took the. time And got us on a new car. Our very first new car.she is the best

W. Bell

17 de sep. de 2014

We recently had trouble with our Dodge dually while travelling down in Vegas area from Canada. Dominique in the service department was particularly helpful and friendly. The work was done on time. There was another problem with the vehicle but we were not pressured into having that done as we were limited on time. The advice we received was helpful. I have to say I am not that impressed with the vehicle we have as it is the first of the new generation diesels brought out in 2008 but we were certainly happy with the attention and service we received at Chapmans.

Eric

30 de jul. de 2014

The customer service and competence of this dealership is absolutely unacceptable. Purchased a new vehicle on 5/10/14 and traded in my existing vehicle. First issue: Dealership gave me two days to register my car because they did not provide the green slip for over 3 1/2 weeks. No one even called to tell me it was ready. I had to call to inquire on the status. Second issue: Dealer did not pay off my trade within 30 days. The bank who owned traded vehicle was constantly pressuring me about late payments, when I explained I traded the vehicle in over a month prior. I came to find out that the trade had not been paid off more than a month after the transaction was complete. When calling and emailing the dealer to find out what was going on, no one bothered to return my calls or emails. After several unreturned phone calls/emails over the course of a week, I had to physically drive to the dealership just to get someone to talk to me. The initial finance person that I spoke with was rude and uninformed. Finance director explained that the bank who owned the trade was charging an additional fee to trade the vehicle in early, so the dealership was going to "flat cancel" the contract for the financing on the new vehicle, and finance the new vehicle through the same bank who owned the trade-in, so this trade-in or disposition fee could be avoided. I agreed. After the deal was done, I had to make another payment on the trade-in vehicle that hadn't been in my posession for over a month. Was assured that the issue would be resolved within a week. This took place the week of June 16th, 2014, more than a full month after I purchased the vehicle. After not hearing from anyone from the dealership for over 3 weeks even though the finance director assured me it would be resolved at the latest by the end of the following week, I contacted the dealer on July 9th to see what was going on. Once again, no communication from the dealer after repeated phone calls and emails. I ended up emailing the GM who responded the following day indicating that the finance director had left, which is why I didn't hear from anyone. The dealer failed to contact me after that employee left, leaving me in the dark for 3 weeks what was going on with my transaction. Over this time period, I now had two banks now demanding payments; one for the traded-in vehicle which I did not have in my posession for 2 months, and 1 for the new vehicle for which the contract was supposed to be cancelled. The GM assured me someone would contact me on the day he responded to me. Following the precedent already set, of course no one contacted me that day. I then sent repeated emails to the GM, with no response. After numerous additional unreturned phone calls and emails, I contacted my sales associate to see if he could help. I was told that the issue would be resolved by the end of month, and that I'd have to come in and sign paperwork again for a new loan on the newly financed vehicle. I agreed. I signed the paperwork the week of July 14th, so I now had two active loans for the same vehicle, and an active loan for the trade-in that had still not been paid off. It took until July 28th (2 days before I would have had two 30 days past due reported to the credit bureaus for non-payment for the trade-in and the contract that was supposed to be cancelled) for this situation to be resolved so that the trade was paid off and the original contract was cancelled. This is by far and away the worst experience I've had with a dealership and would recommend avoid doing business with this dealer at all costs. What's more insulting is that I am a return customer, and they couldn't have cared less about the situation. I've been caused so much stress over the past 3 months, being caught in the middle of a situation I had no control over, having to chase down a dealer to do their job and field calls from creditors demanding payment because of dealer incompetence. Shame on you.

Steph K

20 de jun. de 2014

I could not buy a car anywhere else and they sold me one to help me rebuild my credit. Now 2 years later I got a brand new avenger. Thank you so much Rich you helped me change my life.

Lucille H.

9 de jun. de 2014

Taking your 68 year old mother to buy what may be her last new car isn't something I looked forward to, and then to be accosted by salesman/thugs and unethical managers at 2 other dealerships really got me stressed. But the 3rd time was a charm, thanks to Chapman Dodge and Brent in particular! I made an appointment and when we got there and Brent had the 2 vehicles we were considering ready for us to drive. The whole thing was just straight-up and I think we got a fair price, but the service and respect was outstanding. We're very happy and even happier to tell my friends and co-workers!