Glenn Epting

5 de may. de 2016

Just had an oil change and tire rotation. All fine.

GoBrowns16'

3 de abr. de 2016

Completely blown away on how terrible this dealership is!!!! Mario Palitto, tried to belittle me in the very worst way. I simple asked if a vehicle in stock was able to match a deal give by another store on a similar unit. Mario procceded to call me a dumb xxx and I had no clue what I was talking about. Further more was told to reevaluate what I knew about buying a vehicle. I'm completely blown away on how they have someone like this even on the staff. At the end of the day, I purchase elsewhere and will do my part in making sure everyone I know does not purchase any vehicles from this place.

Georgann

2 de abr. de 2016

Today 4/2/16 I went in for a oil change, of course a Saturday morning when everyone is getting their car serviced. I was told about a 2 hour wait. I told them I was pressed for time and couldn't wait. Jay over heard me and said he could get it done in a hour. Robert did the paper work up and as I signed I laughed and said your hour starts now. Robert came in the lobby and got me 35 minutes later and I was out the door. It's people like you that make life so much easier. Thanks guys for making my day. Georgann

Shawna Ulicne

4 de ene. de 2016

My husband and I just purchased a new 2016 Buick Enclave from John Albanese. He was a pleasure to work with from the start. We appreciated the low pressure approach! We were close to purchasing the same vehicle from another dealership but Chesrown won the sale hands down by bringing the best deal to the table right from the start!

Hamilton1

17 de dic. de 2015

Great place, excellent service, very friendly and explained everything the car needed. Will be using this dealer again for sure

Tim W

16 de nov. de 2015

The service advisor knows the GM brand very well, the service visit is always on time and whithin the proposed estimate. You Cannot beat the FREE oil changes for life program offered by Chesrown!!!

Corey Wilson

30 de sep. de 2015

We had the pleasure to work with Walt Stewart. He did a great job at not being that pushy salesman. i almost walked out when i over heard comments made by the sales manager and a mouthy woman making fun of the price i was wanting to pay. Walt was nice enough to my wife and i that i decided to stay. it is a great truck and im glad i got the salesman i did thanks again Walt and im looking forward to doing more business with you.

Dissapointed

18 de sep. de 2015

Talked with Mike on Wednesday afternoon regarding a used vehicle we were interested in. After obtaining the information that he provided, we decided to pursue a trip to the dealership the following morning, as it is a 3 hour drive. We notified Mike that we would be leaving the following morning, for the trip to Columbus, he responded 'Great'. We also talked to the internet sales manager, and told him the same thing. We left the following morning, for the 3 hour trip, and text Mike that we were on our way. Halfway there we got a text and a phone call that the vehicle had been sold. Apparently Mike and the internet sales manager did not communicate with anyone that we were coming from out of town, or they just didn't care. We ask for a little gas reimbursement, and have yet to hear anything. We drove 100 miles, one way, just to be told the vehicle had been sold. We were ready to buy... On our way home, we stopped at a number of dealerships, and found a vehicle, paid cash.

anonymous2345

3 de sep. de 2015

Bad experience. Took forever the day of buying, car was not cleaned properly and then they forgot to put a rug back in had to come back the next day and the next day because some finance papers were printed off wrong. Had some repairs done, took two days longer than what they said it will take and the memorandum title never came in 30 days so had to pay 18 dollars to get extended temp tags for 45 days, and to get a refund for the 18 dollars had to come back to the dealership AGAIN, that's twice in one day. Never again.

anonymous2345

3 de sep. de 2015

Bad experience. Took forever the day of buying, car was not cleaned properly and then they forgot to put a rug back in had to come back the next day and the next day because some finance papers were printed off wrong. Had some repairs done, took two days longer than what they said it will take. The memorandum title never came in 30 days so had to pay 18 dollars to get extended temp tags , and to get a refund for the 18 dollars had to come back to the dealership AGAIN, that's twice in one day. Never again.

Mike B

21 de jul. de 2015

Prompt and courteous service. Have no idea why this site requires 50 character minimum. Service was great and reasonably priced.

JB2

27 de jun. de 2015

I recently purchased a truck from Chesrown, my sales person was Walt Stewart, he was polite professsional, and got me in the truck I wanted for the monthly payment I was looking for. I highly recommend Walt and Chesrown to friends and family. John B

Leslie1012

19 de jun. de 2015

I needed a more reliable vehicle, so I went to Chesrown, where I also receive free oil changes and tire rotations for the life of the vehicle. Walt Stewart was great in assisting me with finding a vehicle. His laid back demeanor and his willingness to get answers to all of my questions were very helpful. As a fellow service member, he and I had quite a bit to talk about, which made it a pleasant trip. Walt and Jim Gill did a great job of providing me with a great quality vehicle at a great price.

Cole Egelhoff

15 de jun. de 2015

Brain Marshall provides excellent service..always quick and efficient with each delivery.

Melissa

10 de jun. de 2015

I am so happy with my new Yukon XL which was recommended to me by Ryan - it will be great with three kids in car seats. And Jim and the rest of the staff were great to work with in the process of purchasing my new car/trading in my old one. Thank you again for all of your help and the fantastic experience!

Joe

11 de may. de 2015

Fantastic, have bought many cars from Joe Seiple at Chesrown of Delaware!

SLN63

3 de may. de 2015

This could be a very long review, but I will shorten it by saying, this was the worst experience I ever had at a dealership!! Things went wrong from the very start and it just got worse. I did talk with one of the owners who was a very nice guy!!! He did his follow up as any smart business owner would however never offered up any chance of trying to work things out!! I would never recommend this dealership to anyone!!

Amy A.

9 de abr. de 2015

I have purchased two cars from them and they made it so easy! Wish all dealerships were as customer service oriented.

themidlifeman

28 de mar. de 2015

Talked to finance person about the problems after the sale. Repeated phone calls lead to voice message machines, only to get replys by text messages. Not a professional way to handle customer service. WILL NOT deal with these people ever again!

Pam H

26 de mar. de 2015

Rob Brown met us at the door when we walked in on Sunday afternoon. I told him I was interested in a small SUV or crossover, and he immediately pulled together four vehicles for me to test drive. He answered questions, listened to what I wanted, provided insightful information, and respected my wishes. There was a car on lot, similar to what I want but overloaded. He did not push that car but instead found one several hundred miles away and got it in for me. He called several times to keep me informed of the process and made the experience very enjoyable. He was a trustworthy salesperson and I would recommend him to anyone in the market.

A.Polzin

21 de mar. de 2015

Called first too inquire about a vehicle online. By far the best prices and inventory I could find while Internet shopping. Spoke with Rob Brown. Super friendly and helpful. Went in later that day (over 1 hour drive from my home) and he had vehicles to my wants all picked out ready to show me. No pressure and honest customer service the whole time! Every single person I encountered there was friendly and helpful. Found exactly what I wanted and took it home that day. Well worth the drive. Will go back and encourage all my friends to shop there as well. Ask for Rob!

"SusanM"

20 de mar. de 2015

I like that it's clean comfortable and all the staff seem friendly and helpful.

Brian

12 de feb. de 2015

I actually didn't end up purchasing my vehicle from this dealership but they were an amazing team so I would encourage all to give them a try!!

Harold

9 de feb. de 2015

Always a pleasure to visit the facility because of the way all the employees treat you. Its like being a KING for the days. Well done Chesrown!

Lars-Ake

9 de feb. de 2015

It was great that I got a loaner vehicle since a part had to be ordered in to fix it.

Karen

6 de feb. de 2015

Service writer did a good job explaining services and needs. Service was done quickly. Just wish dealership was closer to our home.

Victoria

6 de feb. de 2015

I did not have an appt, but was able to get my tire fixed. Not only did they fix my tire, they went ahead rotated them and changed my oil!! I was very appreciative!!

Susan

5 de feb. de 2015

I made my initial inquiry via test message. The salesperson who received my text responded and listened to what I was looking for and found the vehicle that best met my needs and desired price range. I usually dread the car buying process, but found my experience at Chesrown to be quite pleasant. All the people at the dealership were friendly, courteous, and willingly answered any of my questions. I was a return customer and glad I came back.

Andrew

4 de feb. de 2015

I generally dread the process of buying a vehicle. This was not the case at Chesrown. The experience was positive. The staff was friendly and attentive. I would like to recognize the salesman who worked with me, Joe Maslar. Joe was the utmost professional and did not waste my time. This I really appreciate. I would highly recommend Chesrown to friends and family

Andy

4 de feb. de 2015

I generally dread the process of buying a vehicle. This was not the case at Chesrown. The experience was positive. The staff was friendly and attentive. I would like to recognize the salesman who worked with me, Joe Maslar. Joe was the utmost professional and did not waste my time. This I really appreciate. I would highly recommend Chesrown to friends and family

Melanie

3 de feb. de 2015

Excellent, Great and easy to deal with. We did it all on the phone and internet and they even delivered it to me and picked up our trade ....They are as good and better as any dealership we purchased from in the past.

Robert

3 de feb. de 2015

Staff "tracked down" discontinued OEM part for my vintage truck. Installed new tires, and provided loaner vehicle for the duration of the repair. No fuss no muss. . .automotive service doesn't get any better than that.

Lindsay

3 de feb. de 2015

I appreciate the free car wash but my car was clearly still dirty. Thanks for having bottles of water available.

Sheryl

2 de feb. de 2015

Mike Dunaway is a super nice guy for buying a car from. He knows pretty much what your looking for and he never pushes a vehicle on you that is not what you can afford. I have pretty much my entire family buying a car at Chesrown. Thank you so much for your service.

Jan

1 de feb. de 2015

My sales rep was Mario. I also dealt w John, Benji and Matt. I met others as well. To a person, everyone was helpful, professional, respectful, thorough and very pleasant to work with. My visits there have been wonderful and I have shared with others what a good experience I had there.

John

31 de ene. de 2015

My truck was in to repair a previous problem. The technician's notes were on my receipt which showed he had to call GM for further guidance. I really appreciate knowing that he took the time to make sure the job was completed correctly.

Joseph

31 de ene. de 2015

Very friendly staff pleasure to talk with and work with Beautiful show room very willing to help you in all the ways to make you a satisfied customer

Eugene

30 de ene. de 2015

Ron Brown was the sales person. He was one of the best sales people that I have ever worked with. He was patient and not pushy. I would recommend him and Chesrown to my family and friends. The finance /paperwork was easy and everything went smoothly. The gentleman that worked with us.

Edward

29 de ene. de 2015

Waiting area was clean, inviting and very comfortable. Service department made me feel as though they cared about the safety and good maintenance of my vehicle.

James

28 de ene. de 2015

very friendly I was contacted immediately gave me a fair price on my trade in.You people made me feel like I was the most important customer ever

Michelle

28 de ene. de 2015

Was greeted by Name, was asked about services needed . Was show waiting room, restrooms, drinks. Was made welcomed to your place of business. At check out all questions answered and again made to feel important. Thank YouJames R. Rubertino

Peter

28 de ene. de 2015

Amazing! Someone even asked me if I wanted a coffee or hot chocolate while I was waiting. Everyone there is so friendly from service desk, Virgil, to cashier. I drive 30 mins each way to get service there because of the great client experience even though there is a GM dealer closer to me in Dublin.

Danette

28 de ene. de 2015

Service was less than 60 mins as posted. Of course I was an early appointment, but thanks for the promptness and quality service. Thanks Ryan for the holiday promo too. I will be back for my next vehicle!

Paul

28 de ene. de 2015

There was a secondary problem to my original complaint about my car and the service guys were great about correcting that problem.

Scott

28 de ene. de 2015

John, sales manager, and Rob were great to deal with !!! Great experience and I would recommend them to anyone !!

Michael

26 de ene. de 2015

Scott the service representative was very courteous and helpful. While waiting for service the sales people we quick to approach me when walking thru the how room while waiting for service on my Equinox. They were not pushy and very helpful in giving me info about new Chevy models without pushing for a sale. I actually enjoyed having a relaxed conversation with them. I will be back!!!

Scott

23 de ene. de 2015

This is our fourth purchase from Chesrown and we have yet to be disapponted. From sales to service, we have been pleased with our experiences. Chesrown has become our one-stop shop for vehicle purchasing and service. The entire team was very pleasant and professional, and Rob Dublin was very helpful. Thanks again for another great sales experience.

John

23 de ene. de 2015

Even though my truck needed a major repair the work was completed in minimum time and the dealer vehicle that I was given to use was great!

William

22 de ene. de 2015

The servicing of my car was quick and efficient. The inspection of the vehicle was performed professionally and the results were positive.

Steven

21 de ene. de 2015

Took a little longer than I expected with setting up an appointment, but better than when I go to my doctor with an appointment.

Grant

19 de ene. de 2015

excelent new facility. Great sales staff a good place to buy and better service after the sale. This is a dealership that truly cares about their customers

Sherry

19 de ene. de 2015

Great service, but my appointment time was 10am and although the paperwork states car was ready at 1138, I did not leave the dealership until noon. Wait was entirely to long for an oil change.

David

19 de ene. de 2015

Rich was very knowledgeable and took the time to explain everything to me. I felt confident that I was in good hands.

Marlene

19 de ene. de 2015

It took a while to find what the real problem was, but when they decided what they would have to do, they finished the repair. Very expensive but seems to run O K. Time will tell. Treated really well.

Kevin

18 de ene. de 2015

Brought in car for a recall notice. Service rep was friendly and my car was done in under an hour.

Joshua

18 de ene. de 2015

Everybody was extremely welcoming and hospitable from the moment we walked through the front door until we left. The sales staff was dedicated to finding the right right car for us and they seemed happy to search for exactly what we wanted.

Joe

21 de oct. de 2014

Took my 22 year old son in to buy a car, he was lied to buy the salesman as what the problem with the car was. He was told it was only a $40 O2 sensor. Come to find out nothing is wrong with the O2 sensor but it was 4 other problems. When we called the salesman back, after being hung up on 3 times, finally told sorry for your luck but you are stuck with the car. Even the sales manager told him the same thing. What a way to run a dealership, if you are only worried about making money maybe. Customer service is the worst I've ever seen. Stay as far away from this dealership as you can and do not ever trust anything they tell you.

Joerunner

20 de oct. de 2014

Do not go anywhere near this dealership, they lie to a 22 year old and then don't want to take the car back or do anything about it. What a way to run a dealership, all they want is your money and they don't care how they get it. Stay as far away from this dealership as you can and don't trust anything they tell you.

Melissa

10 de jul. de 2014

I took one of our vehicles in for a recall service appointment. I was shopping to replace one of our other vehicles while I waited. This was one of the quickest processes I've gone through in purchasing a car. Jim Thompson is one of the nicest, most sincere salesmen I have ever met and Alan and John (sales managers) are also fantastic. They treated me with respect, weren't pushy, and helped me find a beautiful car that I could afford! I would definitely recommend Chesrown!

T. Burke

29 de jun. de 2014

The salesmen are great! Very helpful and willing to negotiate. Got the truck I wanted under the terms I wanted! Thanks Chesrown!

Chris

11 de jun. de 2014

Everyone was great and friendly and provided great service. Unfortunately I will be bringing my car back in as what was done did not resolved the gas smell in my car.

Todd

11 de jun. de 2014

We had a great experience with Jeff Hoppes and the rest of the Chesrown sales team on the purchase of our new vehicle

Dan

11 de jun. de 2014

oil change went well however I asked for them to reattach a weather stripping on the roof because car washers etc, blow it out of the track it is in. When I got home from the oil change I discovered that they had not addressed the loose weather stripping issue.

Robert

8 de jun. de 2014

My first visit to your new location. I was well taken care of, as usual, and will return. It is worth the extra time for me to drive up from Columbus to be treated well. Waiting area is a great improvement.

Lori

6 de jun. de 2014

Starting in the service department with Rich Daubney and ending with Steve Mills in new vehicle sales, I had a wonderful experience. I would recommend Chesrown for both departments.

Peter

6 de jun. de 2014

The new dealership building with drive in service and waiting room is great! As usual the personnel are both competent and friendly. Keep up the good work!!!

Lisa

6 de jun. de 2014

The only thing I would suggest is to insure that the vehicle is clean inside mine was not appearance is everything.Thanks

Harold

6 de jun. de 2014

I am generally impressed with the care given to the customers from the time you first enter the premises till you leave. I have always been able to deal with Chesron and they are always ready to go the extra yard to facilitate a deal.

Mark

6 de jun. de 2014

The process of buying a new car was amazing. The personalized service was above and beyond. We loved our buying experience at Chesrown. Ryan Gill took great care of us!

Michael

5 de jun. de 2014

Everybody I interacted with were good people. Eager to answer questions and tried to be as informative as they could be and I was pleased with how everything went.

John

5 de jun. de 2014

I have already recommended Chesrown to people I talk to based on the buying eexperience. The service visit was well, long wait but they checkout slot of things while there so all is well.

Nicole

5 de jun. de 2014

This was my first time at the new building and it was great! The new waiting area is much lighter and brighter than the old building. The guys in the service area were just as helpful as they always are, and I appreciate how easy they make it to get my car serviced. Also, walking out to a freshly washed car was a very nice bonus!

Jacquelyn

1 de jun. de 2014

As always it was a very good experience as I was kept informed about the repairs needed and my wait was made a comfortable one

Timothy

1 de jun. de 2014

I was very happy with the people who quickly identified what I was looking for and worked to meet my requirements

Allan

27 de may. de 2014

We feel very fortunate to have met Jim Thompson at one of our previous stops at Chesrown as we were "just looking". He was pleasant & knowledgeable without being pushy. We knew we'd use him when we traded. A big thanks to Jim & those who assisted him as we finished our vehicle exchange. Chesrown is fortunate to have people like Jim, who make trading vehicles more fun & less stress! There were others in service, etc who were also excellent service providers. We love Chesrown & will call Jim again when it's time!! Thanks again to all those who assisted us!

Dan

23 de may. de 2014

I was on a limited time schedule and your service writer made every effort to get my problem fixed. Incidentally, crossing the tires did fix the pull to the left and the vibration at 70mph.Thanks Again

Adrienne

21 de may. de 2014

The dealership was the cleanest, nicest one we have been too so far. We are GM loyal and have been to quite a few. The people were helpful and patient and didn't try to sell something under our nose or take us less seriously b.c. we are younger and perhaps they didn't believe we could afford it. Yes, that happened elsewhere. Jeff Hopper did a great job especially in the patience department as we're were in there 2-3 times to test drive, look at and crunch numbers. In the end it worked out!!

Janell

21 de may. de 2014

I was offered a loaner car but I did not need one. I was told that parts needed to fix the car would not be there until the next morning. You probably hear this all the time, the labor was really expensive. I don't know what it takes to fix a leak in an air conditioner hose, but the labor seemed to be 4 times the amount of the part. I have been to some service shops that have vacuumed and washed my car when I have been back to pick my car up. Since I declined taking the loaner car, it would have been nice to have the car vacuumed and washed. Overall, the service was painless and easy to schedule an appointment, which is a plus. The technician was professional and courteous and did call me a few times to let me know about the charges upfront and also let me know know that that the rotors should be replaced, even though I did not take my car in for this. Although I did not get the rotors done at this time, it is appreciated that someone is really looking at your car, especially when you travel a lot for work.

David

21 de may. de 2014

Great experience as always. Brad my sales person is a pleasure to work with, this is my 3rd straight car from him in 3 years.

Tim

20 de may. de 2014

Rich Daubney is an asset to your business!! He got us in for service and made sure everything was taken care of.

Brad

19 de may. de 2014

Professional grade equipment "gmc" requires professional sales and service that is what I came to expect and that is what I got! Excellent job well done!

Walter

19 de may. de 2014

Even though I didn't lease my vehicle from your dealership they completed the recall repairs and treated me excellent. Since I work nearby and leased another vehicle from you I would highly recommend you for purchasing and service to others

Howard

19 de may. de 2014

I had accidentally scheduled service for the previous day, but when I showed up a day late, they were glad to help, and were able to get me in and out quickly. Great experience. Thanks.

William

17 de may. de 2014

Jeff's personalized service was amazing. I'm so impressed that he was willing to drive to Chillicothe to take the order and to deliver the van.

Thomas

16 de may. de 2014

THIS WAS MY FIRST TIME AT THE NEW BUILDING SERVICEDEPT. AND I WAS VERY IMPRESSED WITH EVERYTHING THE SECOND I PULLED INTO THE WRITE UP AREA. THE ADVISOR WAS AT MY DOOR BEFORE I GOT OUT OF MY CAR.HE HAD ME WRITTEN UP AND SITTING IN FRONT OF A 70 INCH FLAT SCREEN IN LESS THAN 5 MINUTES.THE PEOPLE AT CHESROWN HAVE ALWAYS BEEN WAY ABOVE AVERAGE AND EVEN ON THIS VISIT I WAS THINKING " YOU SURE DO NOT GET THIS CUSTOMER SERVICE ANY PLACE I KNOW OF IN RECENT TIMES."BEING IN THE WAITING AREA IS SO DIFFERENT NOW BECAUSE THE ENTIRE FACILITY IS LIKE ONE HUGE OPEN SPACE AND AN EXTREMELY RELAXING PLACE TO WAIT FOR YOUR VEHICLE. I ALSO HAD A GOOD CHANCE TO CHECK OUT THE DISPLAY CARS AND TRUCKS WHICH IS ALWAYS INTERESTING. MY VEHICLE SERVICE WAS FINISHED AS I WAS HANDED THE PAPERWORK BY RICH THE SERVICE MANAGER. THE ENTIRE VISIT WAS SEAMLESS AND IT WAS MADE EVENBETTER AS I NOTICED ON THE PAPERWORK THAT THE WHOLE STANDARD 15000 MI SERVICE WAS COMPLIMENTARY FROM CHESROWN.I APPRECIATE THE PROFESSIONAL PEOPLE AT CHESROWN AND THAT IS THE KEY TO SUCCESS IN MY OPINION.GREAT WORK CHESROWN!THOMAS DUNDON

Jana

16 de may. de 2014

I was extremely impressed by your Service Consultant Virgil Schnell. He was very thorough & professional. He took the time to double check my warranty coverage and determined that the additional recommended repairs were covered.

Walter

16 de may. de 2014

I don't drive much in the winter Chesrown service department has my respect THEY don't over service. Do the required recommended GM service. I like that.

Bharat

16 de may. de 2014

It was the smoothest car buying experience for me. Tom is a great guy. He even made sure I get the best financing and the financing was already set before I stepped in the dealership. Thank you for great service.

Richard

15 de may. de 2014

The service writer got me right in, and took care of everything, including washing my vehicle when they were finished. The facilities at Chesrown are beautiful, and all of their personnel are friendly and helpful.

Dean

15 de may. de 2014

I was very impressed with the attitudes and professionalism of all the employees at your facility. Especially with Rich Daubney, his attention to detail and politeness was outstanding.

Rex

14 de may. de 2014

I sat in a beautiful facility for 2 hours to get an oil change. I believe that is to long to wait to get a pre scheduled oil change. The people were pleasant the accommodations above average, just a very long time.

Andrew

14 de may. de 2014

As usual, Natalie went out of her way to make it a great experience. Rich and Virgil were both very thorough in explaining things. I appreciate that they both try to help by prioritizing most important things to get done for the car/me, without trying to sell me on everything. Rich even showed me a maintenance tip on windshield wipers. Thanks to all.

Jennifer

13 de may. de 2014

The staff at Chesrown were all very helpful. I have shared my experience with several friends who are looking to buy a new car.

Diana

12 de may. de 2014

I arrived on time and they took my car back right away. Waiting area was very nice....staff was very friendly.

Justin

10 de may. de 2014

You guys rock! Whenever I hear someone is looking for a new car, I am constantly referring your name. When it's time for my next purchase, I won't look any further. Keep up the fantastic job!!!

Lauren

7 de may. de 2014

Extremely knowledgable and friendly staff. Very accommodating!! Will definitely come back for service as well as my next vehicle! Thanks Virgil & Jim T!

Jared

7 de may. de 2014

I was very pleased with my experience. I have a long history of working with Jim Thompson, but first at Chesrown. Very enjoyable experience and provided our family with all the information we needed.

Todd

5 de may. de 2014

I was impressed at how courteous the staff is at Chesrown. By far the BEST dealership I have ever been to. All my questions were answered and any requests were seen to in a very timely manner.

Michael

5 de may. de 2014

Ben Snyder was a perfect salesman and made me feel at home. This is the second vehicle I had gotten from Ben and I will happily return again to give him my business.

Kathy

5 de may. de 2014

My experience was great! Jim, Andy and Justin were extremely friendly, knowledgeable and helpful. What I thought might be a stressful experience was very pleasant and flowed smoothly from beginning to end. Even though it was late in the evening...past closing time and pouring down rain....they remained extra cheerful and helpful. I am very happy with the experience and my beautiful new car! Thank you!

Sherry

2 de may. de 2014

Very friendly. I received a courtesy vehicle and that was a great help. My car was fixed even before their estimated time. Thanks!!

William

29 de abr. de 2014

This is the second vehicle that my wife and I have leased from Chesrown. We've run across offers that might initially look like a better financial deal, but with our experience we've come to understand you just can't put a price tag on honesty, service and a dealership that genuinely values their customer and treats you like family.

Melanie

28 de abr. de 2014

Very good customer service, received a courtesy car and phone calls with up dates on the progress of the service.

Linda

28 de abr. de 2014

Very friendly, helpful service. No pressure to buy more. Listened to my concerns and responded appropriately. Very nice new location.

Angela

28 de abr. de 2014

My experience was awesome! Excellent customer service and the staff was very quick and efficient. I have already recommended friends to check out this dealership.

Frank

27 de abr. de 2014

Service department answered my questions before and after my auto's service. Appreciate the extra effort in cleaning the car after the service was preformed. It was a pleasure to see Ryan Gill again and it was very nice of him to give me a quick tour of the dealership. Nice people! Good people are a key to business success... and they have them! It is no wonder that their shop is full ... but the are able to do the service work on your car in a prompt manner.

Jeremy

25 de abr. de 2014

Virgil was a huge help and answered all of my questions - he even went the extra mile and installed my car seat back in the vehicle ! However my oil monitor was not reset and a new oil change sticker was not put in my window which makes me wonder if it was even changed ?

Michael

24 de abr. de 2014

Dealer customer support is very good. I was not sold anything I did not want. The new facility is outstanding.

Martin

24 de abr. de 2014

The Gill family are great people to work with. Everyone there are totally aware of people and offer customer service to everyone. everyone there asked if I can get you anything.

James

24 de abr. de 2014

I was offered a fair price for my trade in and was not pushed into extra stuff at the end I didn't want.

Susan

22 de abr. de 2014

I brought my Enclave in for oil change/tire rotation and had pre-scheduled my appointment. When I found out that there was a recall item needing attention, I agreed to have that taken care of, as well. I was told it would add an hour to an hour and a half for my wait. It ended up taking more than three and a half hours, but I totally enjoyed my time at Chesrown. Without exception, every employee who passed by in the waiting area stopped to inquire if I needed anything. Natalie was super nice and accommodating, as well. Thanks for making Chesrown such a comfortable and friendly place to wait for service!

Don

22 de abr. de 2014

Its always a pleasure to bring my car in for service. I am always treated very professional and always come away with a very good feeling.

Harley

21 de abr. de 2014

Still waiting on my salesperson to pay to me an agreed upon amount,which he agreed to pay..it's been seven weeks,an he wonders why his survey was returned with responses that were negative. The service personel were excellent,the same cannot be said for the salesman

Carolyn

21 de abr. de 2014

It was a tricky analysis of the problem, but I believe it has been corrected. Rich Daubney was very attentive in the repair process and meeting our expectations.

Alta

18 de abr. de 2014

The repair to our 2011 Terain was easy/not time consuming, however due to an oversite in the Service Dept., we waited for about an hour, then asked at the desk why the service was taking too long. The writeup fellow got on the problem immediately, he found an error had been made in routing the vehicle to a service bay. He then pulled a courtesy vehicle in for us to continue on our afternoon appointments. We were very please as when we returned at about 5 PM our Terain was washed, and ready to go. Chesrown is the Best!

Sara

16 de abr. de 2014

The sales team worked with me to find the vehicle I liked and a price I could afford. They gave me a fair deal on the trade of my old vehicle, too. Thanks for a very pleasant car dealership experience for once in my life!

Claudia

16 de abr. de 2014

My car was going to Take longer than I expectedSo I was taken home by one of the employees.Very nice guy. Love the new building...

Jayson

15 de abr. de 2014

Tom and Benji were outstanding salesmen. At one point there were 5 sales associates working in our favor to make this purchase happen. Our needs were met, agreements were made easily, and their ability to negotiate to the point of our satisfaction was tremendous. Definite attention to customer service was a focus.

Casey

14 de abr. de 2014

I had a very pleasant experience. The sales staff were very friendly and accommodating to what I was looking for.

Darla

14 de abr. de 2014

This is the first time I have enjoyed buying a car. Please thank Aaron, John, Jim and the finance guy (whose name I have forgotten).

Todd

13 de abr. de 2014

I routinely bring my vehicle to Chesrown for service. (Oil change, tire rotation, milestone maintenance). I cannot say that I've been overly impressed. This most recent visit, I had oil change, tire rotation, multi point Inspection and recall work done. When I reviewed he MPI report...there were no details--no brake pad width, no tire-tread, nothing...just that one was done. I spoke to Rich, who said that another MPI would be conducted AND recorded correctly when my vehicle is brought in for the recall repairs.

David

11 de abr. de 2014

I had an oil change completed. It took about an hour and a half of waiting in your new waiting room. I used a 10% off coupon that was mailed to me because Chesrown always services my car.

Keith

11 de abr. de 2014

This is the second car I have bought from Dave Edwards and I will continue to come back because of the service I have recieved from him.

Travis

11 de abr. de 2014

Needed my Chrome cleaned on rims on my new Yukon. Did an excellent job and they look great. Thanks for the loaner car.

Rebecca

11 de abr. de 2014

I came for my oill change, tire rotation and I had splash guards installed. Dave Edwards who sold me the car gave me a Grand Tour of the new Dealership! What a great place!

Anthony

10 de abr. de 2014

I was greeted by service consultant who took care of my needs and explained everything. Once sitting in the Service area waiting room, I was greeted to see if I would like a bottle of water while I waited and watched TV and grabbed some popcorn.

Amy

8 de abr. de 2014

I am impressed by your new facility. What a beautiful space and customer friendly environment! I can't ask for better service and Rich was great sharing what maintenance was needed and why. I feel 100% confident that my car is in the best hands here!

Amy

6 de abr. de 2014

I was very impressed with the customer service. Every person I dealt with was willing to answer any questions I had. Each person took full ownership - very refreshing!

Timothy

6 de abr. de 2014

The staff in the service department is always very friendly and helpful. I recommend Chesrown to all of my friends and am glad that they are conveniently located in Delaware. I won't take my truck anywhere else.

Deborah

5 de abr. de 2014

Everyone was very friendly and helpful. My salesman Rob Dublin was very imformative and did a great job in helping me with my decision to buy a new car.

Jayson

5 de abr. de 2014

Jeff did an outstanding job taking care of my truck and understanding all of the concerns with my vehicle. The service people made sure to make sure all of the repairs I requested were taken care of. My kids also loved the muffins and juice while we waited.

Alex

3 de abr. de 2014

I really appreciate the honest opinion and hard work that was put into my truck. Defiantly will be returning in the future

Kj

3 de abr. de 2014

The professionals at Chesrown take excellent care of their customers and their cars.

Megan

3 de abr. de 2014

Ryan Rainier was the rep who helped me and he was awesome!!!! Will recommend Ryan and Chesrown to all family, friends and business associates going forward!!!

Anita

3 de abr. de 2014

Mike "Otis" is great to work with. We purchased from him about 1 1/2 years ago, and asked for him again this time.

William

3 de abr. de 2014

I was treated courteously, and they found problems with my car that I knew needed attention. They are competent and I will let my friends and family know when they need service for their vehicles.

Deborah

29 de mar. de 2014

Salesman (Coach) listened to what I wanted and had the exact vehicle pulled up front ready for test drive upon my arrival. Time is important to me and I had shared that. The whole team made the entire process as expedient as possible.Best of all...I love my new Terrain!

Timothy

26 de mar. de 2014

Excellent buying experience. The sales staff (Tom) knows the products inside and out. I had very specific concerns related to towing capacity and the team did the research, suggested I call my RV dealer to answer questions they couldn't, and got me a great deal on a great truck! The new dealership is much more customer focused and improved the buying experience. Chesrown has that unique mix of big dealer inventory with small town service. Keep up the great work.Tim Moore2014 GMC Sierra 2500 HD

Rudolph

26 de mar. de 2014

First of all, what a fabulous new place! Your entire staff is ever so friendly and considerate. Explained well everything that is being done to service my car and I definitely feel I am not being taken advantage of which I have experienced at other dealers. A little more work was needed than expected so I was provided with a loaner vehicle so I didnt have to miss work. The service dept guy was ever so friendly. My service warranty is expired but I will still be coming back to Chesrown to have my car taken care of.

Carol

25 de mar. de 2014

Our Buick was making a noise when we started it up, they checked it out, fixed it, also did the 60,000 mile service and it is running great!

Robert

23 de mar. de 2014

Everything about my visit went well. The recall issue was quickly fixed as well as the replacement of the tire pressure sensor. Virgil informed me that the sensor item was covered by warranty before it was replaced so I didn't have to ask if it would be covered. Everyone at the dealership was very friendly and the new location is great with a nice waiting area with fresh coffee and snacks while you wait. I know where I'll be buying my next vehicle.

Randy

22 de mar. de 2014

We have dealt with Jim Thompson for over 15yrs and have always trusted him a salesperson. Chesrown treated us with respect and showed great interest in making us happy customers. We will return soon when our daughter needs her first car

Leslie

20 de mar. de 2014

It was really good experience. My salesperson listened and delivered a truck that fit my requirements. Everyone was really nice and helpful.

Lisa

20 de mar. de 2014

Dave Grinstead was instrumental in the purchase of our Acadia from Chesrown. He went way above and beyond any other salesman we have dealt with. We were highly impressed and completely satisfied with the entire dealership.

Michael

19 de mar. de 2014

All I can say is that Rich is amazing. Long story short, he's a guy with knowledge, he's observant, courteous, helpful and very detailed with his findings. I also like the fact that he will follow up with you just to let you know where they are with your vehicle. He's the main reason why I'm taking the time to fill out this survey and why I'm giving Chesrown a 5 star review. Great job Rich!!

Travis

19 de mar. de 2014

Flawless. Tom was excellent. It was by the far the smoothest purchase I have ever made from start to finish.

Michael

18 de mar. de 2014

Everyone we delt with at the dealership was friendly, Professional and knowledgeable. No high pressure, just down to earth selling.

Richard

17 de mar. de 2014

I talked to service tech concerning an oil change for the next day around 4:50 in the afternoon and he told me that you were all booked up for the next day but suggested if I dropped it off in the night drop that they should be able to squeeze me in before the end of the day. I dropped it off that night and the following morning I was called before 9:30 AM that it was ready. I wasn't expecting a call until the end of the day so I was surprised that it was done so quickly. Good job.

Robert

17 de mar. de 2014

Greg Tibbets was very helpful in providing information about the cars we were interested in seeing. He called to followup on our visit to see where we were in the car shopping process. He did not pressure us. He answered our questions and demonstrated features of the sonic.. When we were ready to purchase the sonic he made sure that we understood how the options worked and helped us set up blue tooth and onstar. We will recommend him to others interested in purchasing a car.

Bonnie

13 de mar. de 2014

I was "recognized" despite several mos since service; I received very courteous service. Being a busy, living alone person, I appreciate as much support as possible in caring for my vehicle. I love being notified when it's truly time for service and I appreciate being told "I don't think it's worth it for you to buy that.". It builds my confidence in the service dept. and I appreciate the coupons!

Terry

13 de mar. de 2014

The people were as kind, considerate and helpful as any. The work done on my car was perfect. I have already told my wife she needs to have her Equinox serviced at Chesron.

Elizabeth

13 de mar. de 2014

I emailed using your website requesting input from a tech while out of state vacationing. Got a response within 30 minutes ; followed advise and issue got resolved.

Susan

13 de mar. de 2014

Ben Snyder has once more helped us find a vehicle that meets all our transportation needs. We return to Chesrown because of Ben and the rest of the Chesrown team, whom we have recommended to others. We know at Chesrown the customer care shown to us at the time of purchase will extend through service visits and will continue right up to our next purchase.

Sean

12 de mar. de 2014

The new facility is absolutely beautiful! I always feel that that the Chesrown staff makes me feel welcome and appreciated. The service waiting area was especially nice. I appreciate the tables and and WIFI. I was able to connect to the internet and get some work done while I waited. I also appreciated the rep that came out to welcome me and bring be a beverage. You folks do a great job!

Jack

12 de mar. de 2014

I was greeted at the door and from that point on was very satisfied with the experience that I had.There was no pressure to buy something I didn't want as has been my experience in the past with other car dealerships.Overall I am very happy with the experience and the courteous service I received.

MaLinda

9 de mar. de 2014

I called the dealership after finding the perfect car on cars.com. The ad directed you to the lower price on https://www.carpricecountdown.com/how-it-works/how-to-use-the-countdown which was the best deal I found. I called to check availability on the car and spoke with Aaron Keeran, he had it ready and waiting for me when I got there. He was very professional and personable and never pressured me or pushed me to purchase right then and there. He let me test drive on my own which was awesome as the day before I drove 5 different vehicles and 4 out of the 5 the sales agents came along and talked the whole time. Aaron sent me for my drive and that was that. I came back let him know I loved it , thst I was pre-approved & asked if we could quickly run the numbers because I had spent the day before test driving vehicles from 1-7p.m. & I didnt want to go through that again. I may have been there for a total of an hour. Their finance person Mr. Mitchell was also very professional & explained everything to me. I received amazing service, did notnhave to play any numbers games & traded my car in asap! I will definitely go back & deal with Aaron at Chesrown in the future. Thanks Chesrown!!!!

Kevin

3 de mar. de 2014

Did not like that my glovebox and middle console was gone through and stuff left all over my floor mats.

David

3 de mar. de 2014

I was pleased with the experience. The technicians diagnosed the problem quickly and kept me apprised. A loaner was offered, and the car was repaired in a reasonable amount of time.

Edward

1 de mar. de 2014

Prices may be a little high. New dealership is beautiful, but would like to see more local salespersons working at the dealership. To many new faces. The feeling we are in the big City !

William

1 de mar. de 2014

Generally I do not like shopping for a new automobile, but Chesrown made the experience more pleasant than I anticipated.

Johnnie

27 de feb. de 2014

Joe is our go to guy when we need a car without a doubt. We were undecided between an Acadia and an Explorer and he was the deciding factor. This is our third vehicle we've purchased through Joe and we won't go to anyone else. We hate car shopping but since we dealt with Joe the first time, we know now it'll be a painless experience. Thanks again Joe!

John

26 de feb. de 2014

I thought I would try another Chevy dealer, closer to my home, to have my truck serviced at and I'm glad I did. My experience from pulling in to the service area to my truck being pulled back into the service writing area was fantastic! I will definitely return the next time I need a service.

Jane

26 de feb. de 2014

Everyone is always very friendly and the service is fast. I love your new facility. Very state of the art. Always a pleasant experience when I come in. You make me feel like a valued customer and that you want me to keep coming back. That is a rare thing this day in age. Thank you!

Linda

25 de feb. de 2014

Shane was extremely helpful and kept me informed of everything that was going on with my car. The customer service was great.

Ken

24 de feb. de 2014

I have dealt with a lot of car dealerships over the years and by far your dealership ranks far above any other dealership that I have had service from , Your people in all areas far exceed what I have had at other places. Thanks.

Leslie

24 de feb. de 2014

The salesperson, David Grinstead and Finance, Benji Gibson were very helpful and were able to address all my questions about the vehichle and financing options.

Janet

23 de feb. de 2014

Didn't particularly like the "negotiating" process. Took several trips to "boss" to get best price. Just give me your best price the first time. Other than that, very hospitable, friendly and beautiful facility.

Carol

23 de feb. de 2014

I very much liked the new dealership, nice job. The service department was quick and efficient. I got in and out in a reasonable amount of time and the price was great.

Harry

22 de feb. de 2014

Would be nice to get a car wash while car in service especially in winter months! Love the new dealership!

Michael

21 de feb. de 2014

Rich and Jay really did a great job. The service was involved and took a little more time than anticipated, but I would rather it be done right than rushed! I appreciate the fact that they keep the customer in mind.

Christian

21 de feb. de 2014

Team was professional and determined the problem quickly. Problem resolved on first attempt and car is running great. Thanks for your help. Love the new dealership.

Michelle

20 de feb. de 2014

Really nice new building. Service was outstanding. Made me feel as a menber of the family. Service was complete, Done in a fast time. Really like your people.

Brenda

19 de feb. de 2014

A part had to be ordered for the Buick Lacrosse and I thought Chesrown would call me. I had to call Chesrown to find out that the part was in. Also concerned that a new car had to have a part replaced. I did appreciate the customer waiting area with the treats. Also, the car wash did clean off the salt and dirt.

Rich B

19 de feb. de 2014

The Recall repair was handled in a very prompt, professional manner, concurrently with a warranty adjustment. Great Place to have work performed ... very professional and courteous.

Richard

18 de feb. de 2014

Claire loves the car! I loved how easy it is doing business here. That is not always the way the car business treats it's own employees.

Thomas

17 de feb. de 2014

I have had the same noises coming from my car for over 2 years. In the past, you would do minor adjustments and the noises would go away temporarily. This time I worked with Shane Cawley and told him I wanted someone to ride with me to listen to the noises to get to the bottom of problem since it seems to be getting much worse. I was told of several problems... power steering fluid leak and parts needing replaced, water pump leak and broken wheel stabilizers. At this point, I had just gone over my mileage for warranty. Shane was nice enough to review my account and offer a considerable discount towards fixing the problems. I was thrilled for the discount but also that someone took the time to find the problem and to fix it properly. Thank You Shane!

Shawn

15 de feb. de 2014

We have purchased our past 3 vehicles here and couldn't be happier to find a dealership that is fair, honest and efficient.

Steven

15 de feb. de 2014

They got me in with out a appointment and got me in and hour and car washed all in a hour.

Martin

14 de feb. de 2014

This was my first service with service consultant, Shane Cawley. The service was done in a timely manner as Shane said it would be.

Tammy

12 de feb. de 2014

Joe M, Andy and Benji all ended up staying late to help me finalize the purchase. That was great and my husband and I really appreciated it.

Jeremy

12 de feb. de 2014

I had an oil change and tire rotation. Only complaint would be when complete with the service, please give me a call so I know when I am able to pick up.

Jean

12 de feb. de 2014

Although it took a bit longer than I thought the communication about the vehicle from Virgil was excellent. He was very helpful and very easy to talk with. Thanks!!

Michael

11 de feb. de 2014

Great service, very helpful and willing to take the extra step for their customers. Rich Daubney the service consultant is extremely helpful and consumer conscious.

sandeano

9 de feb. de 2014

Great overall experience was great. Outstanding Customer Service from all departments from sales, service, the ownership and all other individuals I came in contact with.

Dean Kelley

9 de feb. de 2014

This is the best experience I have had with any dealership I have purchased a car from. From the salesman Greg Tibbits to the entire service team. All have shown great customer service in all the dealings I have had from the purchase of my new 2014 Impala to the transmission service on my 2009 Traverse. The entire staff from the ownership to the cashier have been very hospitable.

Brian

8 de feb. de 2014

Top notch experience from the sale to the service for the past year. This is a modern dealership that has the "feel" of an old-school, friendly place. The sales team was very responsive during the sales process, and the service team has been great too. They wash the car for free at every service even when you don't ask. The owner, Ryan Gill, is on-site and there to talk with customers and make you feel comfortable.

Nicholas

8 de feb. de 2014

Great experience. Staff allowed to take my time , answered all of my questions. Made buying a vehicle a great experience.

Ronald

6 de feb. de 2014

Could not have been better! They treat you with respect. Love their new showroom. If you are looking for a car their the place to go.

Dennis

6 de feb. de 2014

The new facility is beautiful and y'all still have the best and friendly staff. While waiting for the service to be completed had a good discussion with Jay and even Mr. Gill stopped by.

George

6 de feb. de 2014

Had no idea we would be driving our new vehicle the day of the test drive. A nice surprise! Everyone very friendly and made us both very comfortable.

Angie

4 de feb. de 2014

Because of the wonderful people skills provided by the service department, we recently bought 2 new vehicles from you on the same day. Loren is an asset to your team

Timothy

1 de feb. de 2014

Everyone is always so friendly and helpful. I've worked in Customer Service for over 30 years, so my standards are pretty high-your staff always exceeds my expectations!!

Wayne

1 de feb. de 2014

I love the new building. So relaxing an comfortable. Great place to sit and watch TV while waiting for your car or sit at a table and get some work done. Everyone was friendly and always checking to see if I needed anything. I also love the fact that Rich took extra time with me to answer a question about my screen in the car. You did a great job. Thank you

Bill O'SULLIVAN

31 de ene. de 2014

After 4 purchases and service when needed, each time Chesrown has exceeded my expectations of customer service, product, and satisfaction.

Russell

30 de ene. de 2014

I like chesrown the staff is very friendly and anxious to help in any way they can that is why i came here to begin with. My visiit to the new store was very good and i understand about transition from one building to another and like the new building very much. Service was excellent but need to make sure that supplies are available. I know that you just moved in but it is winter and you did not have my wiper blades in they would have to have been ordered. It is hard for me to make a second trip in for service with my busy schedule.I understand you have just moved but should have simple supplies in stock before you opened your new building. Not a big problem just needed to have them changed without me having to do it. I will continue to bring mine and others business to Chesrown I just wanted to view my opinion. Thanks for the great service you give look forward to seeing you in the near future.

Brittany

29 de ene. de 2014

I had great experience at chesrown. My left side driver window was acting up whenever I tried to put it down. They fixed it no charge since I had a warranty with them since I bought my new car there. The only thing that was a little frustrating was that I dropped it off on a Thursday morning at 8 am. They told me they would call me later that day to give me an update on whether or not they would have to order a part and if they would be keeping my car for a day or so while they get the part in. Well I never heard from them, they didn't call me which I thought was odd. I called the next day, Friday, and they said they hadn't gotten to my car yet, but they would be after lunch and that they would call me and give me an update. Well once again I never got a call until Saturday saying it was ready to be picked up. I understand that you all are very busy, but saying you're going to call and give an update should mean that you're going to do just that. That was the only issue I had. Everything else was great and everyone was helpful in getting my window fixed. They even gave me a rental car which was good since they had my car for a few days.

Charles

27 de ene. de 2014

You found the car we wanted and treated us very, very well, your attitude was appreciated . Everyone seemed ready to help, no pressure, great way to buy a car. Thank youCharles and Madge Morris

Tim

27 de ene. de 2014

Called Thursday morning to make an appointment for 3 cars for oil changes. Was told can you come in at 9am with one and then we will schedule the other 2. I said see you at 9am, was welcomed into the new facility and within an hour first car was finished and the other 2 were scheduled for later in the day.

Autumn

27 de ene. de 2014

Always friendly and professional service received from everyone at Chesrown Buick/GMC in Delaware! I drive 20 miles out of my way to have both of my cars serviced here!

Karen

23 de ene. de 2014

The dealership got the problem solved and kept me informed of what was going on. My only disappointment, and that was with GM not the dealership, was having a car with a stick shift for a loner car which caused me a return visit. I had to return the following day and pick up a car with auto transmission. Haven't driven a stick for over 10 years and did not want to take the chance with a car not belonging to me. Why would they even have a stick in their courtesy car division?

Elizabeth

23 de ene. de 2014

I really liked the email access to set up an appointment. It even allowed me to note everything I needed checked so it was managed in one visit. The staff called to discuss in greater details my concerns prior to managing my service request. The drop-off and pick-up was made very convenient as well. The Cashier staff took my information over the phone so I was not limited to "office hours". We have 3 new Chevrolets from Chesrown and will continue to use them, although they are no longer next door to us. Worth the trip everytime!

Todd

22 de ene. de 2014

The process was very easy and simple. I did most of the upfront negotiation for my 2013 Malibu with Tom by email and website. When I visited the dealership, I did not feel pressure to buy. The staff was friendly and helpful and quick and easy.

nevermind54

16 de ene. de 2014

I have had nothing but excellent service at this dealership. I recently purchased a used car from a relative and they had their car serviced at this dealership. I took the car in for regular check up and some minor repair and detailing.... WOW all I can say is my car looks like a new car. I am just tickled of how great it looks. I mean the car REALLY needed some TLC on the inside and you would never know how bad it looked before. The customer Service is just outstanding - very friendly. THANKS so MUCH for taking care of my new (old) vehicle. THANKS, and you now have a new, very satisfied customer.

Patric Irwin

7 de ene. de 2014

Great people to work with. I have had both service done on all my cars purchased with Chesrown and my last six vehicles have been purchased here.

Jerry

1 de ene. de 2014

Very friendly and helpful. explained things well. love the vehicle and was treated fairly. We drove 170 miles to deal with them, they offered the best deal of anyone we could find with internet search.

Jayson

31 de dic. de 2013

Every detail was outstanding, all but the availability to get me in for service. I found it hard to believe that the earliest I was able to be scheduled for an oil change was one week out (all be it a holiday week).

Patric

30 de dic. de 2013

I have purchased and leased several cars from Joe Maslar over the past few years and I highly recomend him. The service department is also one of the best if ever used.

black Nali

30 de dic. de 2013

I was in the market for a new Car. My old lease was ending, and there were 4 cars I thought I wanted to test drive. I contacted Tom Stephens at Chesrown, and let him know what I was thinking. He made one additional recommendation, then set a time for me to come in and do the test drives. He had them all ready for me at the appointed time, and spent plenty of time going through each. After that, I left to think about it and test drive a few other cars. Tom was courteous and patient with me as I peppered him with questions via email. When I decided to go ahead with the purchase, I set up a time to be there, they had the paperwork all prepared, and I was driving my new car within 30 minutes. Great experience and customer service.

Frank Sugar

30 de dic. de 2013

Excellent Service. always greeted with professionalism.

Jesse

29 de dic. de 2013

My experience was awesome from the first phone call to the dealership to my final purchase of a vehicle. I was able to ask real questions and get real answers that made me feel very comfortable with my vehicle choice and purchase. Had some pretty major issues with the vehicle that needed immediate follow-up service. The service was quick, free, and the courtesy vehicle was great. I expected the run-around when the vehicle ended up needing so much work, but instead the vehicle was fixed, free of charge, and I really feel great about it. Chesrown has s new customer for life! Thanks guys!

Grant

24 de dic. de 2013

Arrived for appt Sat 12/21. Was busy!!! But they got me right in and told me my vehicle would be ready in an hour (and it was) I was extremely happy.

Chester

23 de dic. de 2013

I was able to get in (maintenance, for oil change and tire rotation)right away, the attendant reminded me that this visit was my free rotation, which I didn't even know about. Chesrown has been treating us very well, keep up the good work and enjoy the new store and maintenance shop. Merry Christmas Chesrown.

Rashard

21 de dic. de 2013

We were extremely impressed with the quality of service we received from the moment we arrived until the moment we left. Everyone was very friendly and courteous and made sure we were well taken care of. Thank you for such a stress free experience! Seasons Greetings!

Stephanie

14 de dic. de 2013

The service that my family & I have received is 5 star service each time. We travel 35-40 minutes and its worth the drive.The receptionists and service writers are kind, friendly, and above all wonderful to deal with. Thank you for being one of the only place that still believes in excellent customer service AFTER the sell. Thank you!

Robert R

6 de dic. de 2013

Everyone was on his/her game. In and out without too much fanfare. I like the new car wash addition. 'dDid not need it this time around; but, it a nice touch!!

Vickie

6 de dic. de 2013

Was treated with respect. Offered coffee or water and healthful snacks (a plus in my book, anytime). Timely service. Keep up the good work. :)

Valerie

6 de dic. de 2013

Rick (I hope that was his name because he provided excellent service) was very helpful, he gave me a new back from my remote, as my old one had a crack in it. He suggested that I get touch up paint to cover up my "dings" and even covered them for me, he advised me on the proper storage for the paint .The service was excellent, got my car in and out in a reasonable amount of time and explained all of the work that had been done.

Darius

4 de dic. de 2013

Great as usual ... Actually faster than usual which was appreciated. They didn't wash the car this time like they usually do.... But that's trivial ...guess I'm spoiled !!!;-) ....

Tammy

3 de dic. de 2013

It all started with me contacting my Salesman for an appt: Mike "Otis" Dunaway, he's always phenomenal. He was able to get me right in. This was my second oil change and the experience was very professional and timely. I am a very pleased customer.

HappyHappyMom

27 de nov. de 2013

I had never owned a Chevy until I bought a used Cavalier. I didn't buy the Cavalier from Chesrown but they performed all the maintenance. When my Cavalier died I cried, literally, because I didnt want and didnt think I could afford a car payment (it had been a pretty bad year for house repairs). Im pretty sure I scared them with all my blubbering, but everyone was so kind to me and they found me a great car that fit my budget. They have my business for life. Its that simple. And if I can talk my son into it, theyll have his business for life as well (hes 14).

Camilla

27 de nov. de 2013

My car was finished in less time than quoted. Service tech and Customer Service Mgr were outstanding - very friendly and professional. The entire team makes me feel special! One of the best service depts. I have ever experienced.

HappyHappyMom

27 de nov. de 2013

I had never owned a Chevy until I bought a used Cavalier. I didn't buy the Cavalier from Chesrown but they performed all the maintenance. When my Cavalier died I cried, literally, because I didnt want and didnt think I could afford a car payment (it had been a pretty bad year for house repairs). Im pretty sure I scared them with all my blubbering, but everyone was so kind to me and they found me a great car that fit my budget. They have my business for life. Its that simple. And if I can talk my son into it, theyll have his business for life as well (hes 14).

John in Westerville

19 de nov. de 2013

Outstanding customer service!!! From Tom in Sales to Ed and Benji in finance I couldn't be happier. The whole experience was very warm and professional!

Michael

4 de nov. de 2013

Our experience with Chesrown and Rob Dublin was excellent. He is a good listener. He knew how to show us the vehicles that we were interested in. Then he suggested from our comments that we might want to upgrade to a new vehicle which we did. We are extremely pleased with his knowledge and professionalism. He answered all of our questions and made us very comfortable with our decision.

boyun

28 de oct. de 2013

I bought a new Chevrolet Malibu in this store, white cool car, nice car, nice price, nice dealer, highly recommend to visit this store. the price is afford for me, after i bought this car, dealer give me some tips of the car. it makes my trip better. by the way, the car is very economy, about 26 MPG i get

Repeat Client

5 de oct. de 2013

This past April I bought a Chev Tahoe from the best salesman, Steve Mills. I am a full time Realtor and my hours of availability changed from day to day (sometimes hour to hour). He went out of his way to work with me even meeting me with a vehicle to look at. In fact, my family has bought 3 vehicles from him in the last two years! The service dept is out of this world! They get the work done in a timely manner and even go out of their way to make sure I'm as comfortable waiting as possible.

Yukon driver

21 de sep. de 2013

Everyone was beyond pleasant and attentive. Car that was waiting for me to borrow while my car was in the shop was almost new and fun to drive (and got great gas mileage). My car was fixed more quickly than I expected and is as good as new with no charge. Great experience, again. Thank you!

gmctruck13

18 de sep. de 2013

Driving Chevy and GMC trucks for many years I have grown to expect great service from our area GMC and Chevy dealers. The team at Chesrown far exceeded my expectations. My initial contact was through the internet sales team to review inventory. They were prompt, courteous and answered my questions with integrity and respect. The follow up calls and scheduling a visit to the showroom were seamless and exceptional. At no time was there a high pressure sales, focus on adding on unwanted options to my buying experience or unclear alternatives. The truck is amazing. The follow up and service plan is superior to any other on the market. I highly recommend Chesrown for all buying needs. I will be back in the future.

Patman23

31 de ago. de 2013

My wife and I purchased a 2012 Chevy Sonic at Chesrown Chevrolet earlier this year (2013). We started to have a few weird symptoms that were intermittent and a little difficult to explain. The young man at the service counter was extremely thorough in helping us identify the root cause of the issues. Once the part was replaced they took it for a test drive and lo and behold the issues was not resolved. Instead of having us return the loaner can and driving a our car that was still acting funny they contacted Chevy directly and worked with them to resolve the issue. I have dealt with dealerships before and honestly I don;t like them. Chesrown is an entirely different story. These people actually care about their clients. Look, we drove from Beavercreek to Columbus to buy this car and we took it back to the same place to resolve this issue. Their service team has gone out of their way to minimize the disruption of our normal life whilst this issues is resolved. Let me be clear, I will use Chesrown again. Normally I tell people to not buy from dealers. Too much drama. Not here though. These guys are professional from the get go, all the way through to the end. I call that integrity. And any company that has this much integrity is bound to get my business again.

cruzegirl

16 de ago. de 2013

I needed to get out from under a bad car purchase and get my finances in order after an ugly breakup. All of the staff at Chesrown treated me with courtesy and respect and were willing to go out of their way to help me get out of a bad situation and into a good one. I have never owned a Chevy and was apprehensive. They taught me how to use all of the features in the car, and helped me get everything customized to my liking. So far, I love my new car, and feel like I was definately blessed the day I walked into Chesrown. I will be back!

white suburban

7 de ago. de 2013

Great dealership. Had a good buying experience, they delivered on all the promises they made during the sale, and every time I have had service, it has been a treat. This past time, they changed the channel on the TV to a more kid-appropriate show (I had my 3 year old with me), gave us a coloring book and crayons and even a snack. I was just there for an oil change! Will be buying from them and having them service my cars well into the future!

whitesuburban

7 de ago. de 2013

Bought a used car there in the spring. The buying process was great, not real pushy, but professional. It was clear they wanted my business and valued me as a customer. They followed up with all their promises after the sale. The service side is great as well, they have been prompt and professional, and go out of their way to make sure the customer is treated right. Can't recommend highly enough.

7408585918

30 de jul. de 2013

Great sales people to deal with, will go above board to meet your expectations, just down home folks. Very clean showroom with cold drinks and coffee. They do what they say.

BJ

16 de jul. de 2013

People are so friendly. The sales man Mr. Dave Edwards was more than great, he was very helpful, he is really a great guy,, the sales manager, Mr. Ryan was very gentleman, helpful. My experience was great, and I would really tell everyone about it. They gave me a great price comparing with the other agents, I checked other Chevrolet Dealers, but this dealer ship is much much much (yes 3 times much) better than all of the others, I am really so happy from that visit, and I am so happy that I bought a Chevrolet (SUV) from this agent, and absolutely they deserve 100% thank you for giving me this chance to share my feedback. Wish you luck .. This dealership is one of the best compering with other Chevrolet agents, I visited other Chevrolet dealers, but to be honest with you, no one treated me like this agent. . I like my new SUV, the car is great, the dealership is great, and absolutely they deserve 100% . My experience is more than great and I will recommend and advise everyone to go to Chesrowm. I want to thank you guys for giving me this chance to tell you about my great experience and share this feedback with YOU. Finally I am very sure if all of your Chevrolet agents will deal with their customers as the same way which Chesrown agent has treated me, so you will get always 100% customer satisfaction. Wish you luck guys, and again this dealership made a great job, and I am so happy from their efforts.

basem146

16 de jul. de 2013

People are so friendly.. My experience was great, and I would really tell everyone about it. They gave me a great price comparing with the other agents, I checked other Chevrolet Dealers, but this dealer ship is much much much (yes 3 times much) better than all of the others, I am really so happy from that visit, and I am so happy that I bought a Chevrolet (SUV) from this agent, and absolutely they deserve 100% thank you for giving me this chance to share my feedback. Wish you luckand i want to say also that This dealership is one of the best compering with other Chevrolet agents, I visited other Chevrolet dealers, but to be honest with you, no one treated me like this agent. The Seles consultant Mr. Dave Edwards was more than great, he answered all my questions, and I was so happy from his efforts, the sales manager Mr. Ryan was very gentleman and helpful, he was able to reach my budget, and he gave me an excellent price comparing with the others. I like my new SUV, the car is great, the dealership is great, and absolutely they deserve 100% . My experience is more than great and I will recommend and advise everyone to go to Chesrowm. I want to thank you guys for giving me this chance to tell you about my great experience and share this feedback with YOU. Finally I am very sure if all of your Chevrolet agents will deal with their customers as the same way which Chesrown agent has treated me, so you will get always 100% customer satisfaction. Wish you luck guys, and again this dealership made a great job, and I am so happy from their efforts.

Koby

3 de jul. de 2013

My wife and I were in desperate need of a vehicle but weren't actively looking for one because of work and time constraints. I had a couple of minutes of downtime at work and decided to get on my PC and browse around.. Please don't do this at work ; ) ... I stumbled upon the Chesrown, Delaware, OH site and found a huge selection of vehicles which fell right in our budget range. I did not contact the dealership instantaneously...I waited to get off work and pass by just to take a look but not actively shop for anything specifically because I did not think there was enough time and planning on my part to secure any type of vehicle...au contraire!!! I was approached by a fellow human being and not a "saleswoman/man"...and YES! There's a happy ending to this story....and guess what I walked out with? A lovely 2012 Chevy Cruze!!!!!!!!!!!!!!!!!!!!!!!!!!!..My wife did not believe it..and thought I was just horsing around because there was no way I got off work and was able to get such a nice vehicle and an awesome rate/price and walk out of there in no time. Seeing was really believing. There were hugs going around for everybody!! An experience of a lifetime! It was a pleasant surprise to know that some people/businesses still care and not only say it but show it and that's what counts. KUDOS to Dave and Ed!..just to mention a few, and everyone at Chesrown, Delaware, OH who played a part and had a hand in it....Thank You!

James Winget

2 de jul. de 2013

Steve Mills made buying a car fun. Great dealership.

Koby614

2 de jul. de 2013

My wife and I were in desperate need of a vehicle but weren't actively looking for one because of work and time constraints. I had a couple of minutes of downtime at work and decided to get on my PC and browse around.. Please don't do this at work ; ) ... I stumbled upon the Chesrown, Delaware, OH site and found a huge selection of vehicles which fell right in our budget range. I did not contact the dealership instantaneously...I waited to get off work and pass by just to take a look but not actively shop for anything specifically because I did not think there was enough time and planning on my part to secure any type of vehicle...au contraire!!! I was approached by a fellow human being and not a "saleswoman/man"...and YES! There's a happy ending to this story....and guess what I walked out with? A lovely 2012 Chevy Cruze!!!!!!!!!!!!!!!!!!!!!!!!!!!..My wife did not believe it..and thought I was just horsing around because there was no way I got off work and was able to get such a nice vehicle and an awesome rate/price and walk out of there in no time. Seeing was really believing. There were hugs going around for everybody!! An experience of a lifetime! It was a pleasant surprise to know that some people/businesses still care and not only say it but show it and that's what counts. KUDOS to Dave and Ed!..just to mention a few, and everyone at Chesrown, Delaware, OH who played a part and had a hand in it....Thank You!

Koby

29 de jun. de 2013

I LOVE CHESROWN, Delaware. Thank you very much "Dave Edwards" for your time and patience in assisting my family to find an awesome vehicle (2012 Chevy Cruze)! Also, thanks to Ed Sheldon for his professionalism and help in assisting us to secure the vehicle. We were in dire need of a second vehicle and you made the process feel like a walk in the park. I felt you went above and beyond, investing your time and assuring me that we were in it together. THANK YOU VERY MUCH! Your dealership just made a friend for life! Much obliged and very much appreciated!

CathyC

27 de jun. de 2013

I came back to Chesrown for my first oil change and tire rotation since purchasing my vehicle there in January. Service was done quickly and I was shown to the lounge area and treated very well. Thank you! I'll be back.

susanhatcher

24 de jun. de 2013

This dealership is nothing but CLASS, all the way! So impressive from the first visit to our regular vehicle maintenance visits! Thanks for customer-focused approach!

Donita

15 de jun. de 2013

I had am amazing experience with Chesrown and their salesman Mike Dunaway. Absolutely NO pressure involved, all questions answered honestly and fairly. Drove all other ALL their lots looking at the different package options. Very patient. Business office transaction went smoothly with all aspects explained. Made introductions in the parts and service area with very friendly welcomes and everyone offering their business card. I will definitely recommend and use them again.

DonitaC

14 de jun. de 2013

I had am amazing experience with Chesrown and their salesman Mike Dunaway. Absolutely NO pressure involved, all questions answered honestly and fairly. Drove all other ALL their lots looking at the different package options. Very patient. Business office transaction went smoothly with all aspects explained. Made introductions in the parts and service area with very friendly welcomes and everyone offering their business card. I will definitely recommend and use them again.

Rudy M.

4 de jun. de 2013

The Chesrown service dept is one of the best I have ever dealt with. Kind, courteous and very considerate. Service manager did an excellent of discussing the service done to my car and offered helpful tips and advice. Nice to have a comfortable feeling going to have your car serviced.

Am

26 de may. de 2013

Everyone is very friendly and nice and the print out for my car is very helpful.

Becky

25 de may. de 2013

What a great place to buy a new car. Friendly staff in every department! I had my older (06) repaired here before selling it, and the service staff was great. They offer you beverages, muffins, waiting area was great. Salesman, Dave Edwards was really a super guy, answered all of my questions, friendly, just the type of salesman I enjoy dealing with! I have bought 2 new vehicles from him in three months! Way to go Dave and Chesrown!

Claudia

20 de may. de 2013

Everyone was so nice and helpful. Service department excellant. I would highly recommend going there.

Josh Moore

20 de may. de 2013

What a great experience. These people really pull out all the stops to make your service experience great. The waiting room is comfortable, the coffee is great, and these are the least of what they do. The staff takes customer service to an incredible level. You can't ask for a better experience because they already give it to you before you have a chance to ask. From gitty up to whoa they are top notch. Bravo.

Sue

11 de may. de 2013

I have been buying my cars from this location for 13 years. I only live minutes away from the dealership but even if I didn't this location has the best sales, service and customer service around. The facility is clean and inviting. The employees make you feel like family and are always friendly and ready to help you with anything. My experience has always been a great one and I leave smiling.

Lisa.R.Peterson

9 de may. de 2013

I've been to your location twice for service. I will Never go anywhere else. Not only is the service provided exceptional, but your employee's are absolutly wonderful and very professional. Both times I requested an early 7am appt so that I can make it to work in time. I live on the southeast side of Columbus, Ohio and work in Gahanna. The long drive back and forth is well worth it. the waiting room is comfortable and enjoyed the muffins. Becuase of your employess and service I always leave with a smile. thank you for making what could be an unenjoyable trip enjoyable.

bird2turtle

9 de may. de 2013

I've been to your location twice for service. I will Never go anywhere else. Not only is the service provided exceptional, but your employee's are absolutly wonderful and very professional. Both times I requested an early 7am appt so that I can make it to work in time. I live on the southeast side of Columbus, Ohio and work in Gahanna. The long drive back and forth is well worth it. the waiting room is comfortable and enjoyed the muffins. Becuase of your employess and service I always leave with a smile. thank you for making what could be an unenjoyable trip enjoyable.

Farmboy 5691

3 de may. de 2013

The service dept. was ready and waiting for me when I arrived around 6:30 am I drove car into the service area and it only took 5 minutes to write up the service work needed. The car was ready at the time agreed upon and an employee even escorted me to the office so I could pay my bill while another employee drove my car to just outside the service area. The car was clean and everything was just great. I definitely will return to Chesrown when I need to service my car again.

Susan

23 de abr. de 2013

Amazing customer service . . . thanks so much! Fantastic job on service performed!

rhardman

23 de abr. de 2013

I have taken my vehicle in for service several times in the past several months, and have found the customer service to be outstanding and the service that has been performed on my vehicle has been fantastic . . . thanks so much! They have been flexible, helpful, quick and have always provided me with a "loaner" when necessary . . . would highly recommend!!!

Impala Mama

23 de abr. de 2013

I had some issues with my credit and did not think I could be able to trade my 2004 in on a newer Impala. I also had to keep my monthly payment within my budget. Not only did the Sales Manager Glen make that happen but he showed me a 2011 Impala that had a remote starter, which thrilled me. I told my sister about my great experience and she purchased a 2013 Malibu from Glen. Word gets around when you treat people right! Thanks Glen!!!

KCRoyals

22 de abr. de 2013

I am new to Delaware and I needed to buy a car that got better gas mileage for work. Dave was very helpful and described the features and benefits of all the cars I looked at on the lot. Dave let me test drive several vehicles on my own, so I could find the one that i felt comfortable driving. The sales process was very easy and we were able to come up with a fair price for my trade and for the vehicle I was purchasing very quickly. I have bought several vehicles over the years and this was one of the best experiences I have had at a dealership.

Ron

19 de abr. de 2013

WE have purchase five new GMC's from Chesron and all have been a great experience. Serive is great, sales caring and knowledgeable. Highly recommend to anyone .

Mo O'Brien

17 de abr. de 2013

All aspects professionally handled timely with friendly warm, caring employees. Thank you!

Get Wheels Dublin Ohio

16 de abr. de 2013

Had an appointment for 930, showed up at 925. Oil change and tire rotation done and out the door by 1015. Great job!

ElectricBill1

9 de abr. de 2013

We have purchased many (25) new cars over the last 42 years and have concluded that our recent purchase of a 2013 GMC Terrain Denali at Chesrown Buick Chevolet GMC was our best car-buying experience so far. The owner, Mr. Gill, is a hands-on dealer who had time for a long chat while the paper work was being processed. He even made me a cup of coffee BEFORE we got serious about the purchase. Sales rep - Mike Dunaway was the key to our purchase. He quickly solved some of what we considered obstacles to a sale. If you looked in the dictionary for the definition of the perfect car sales-rep you would see Mike's picture alongside the definition. Mike was very personable, with a absolutely no- pressure approach, and knew the answers to all our questions. He was able to accommodate us without having to visit the "man behind the curtain" for the ok. We negotiated a price that was fair to both seller and buyer.This car was a replacement for my wife's (Janice) VW Beetle but she says she feels more comfortable driving on a test drive if no sales rep is present. I'm sure some of the other dealerships' sales reps, who were required to ride along, thought it was strange that the vehicle was being purchased by Janice but not driven by her. Most dealerships require the sales rep to ride along for the test ride. Mike indicated he would accompany us if we wished, but it was up to us. We appreciate Chesrown's way of doing business!

Fred Bussey

6 de abr. de 2013

I am a repeat customer of Chesrown Chevrolet. I purchased a new Van back in 1996 from Chesrown and the experience was so good that I decided to try them again in 2013 for a new car. I was not surprised with the repeat excellent service from this establishment. I have already urged a coworker to give them a try. Good service speaks for itself. The fact that I am a 17 year loyal customer speaks volumes.

Marvin

3 de abr. de 2013

Service department personnel are friendly and helpful. Service department did the job that was necessary. The first time they tried the update, the computer sent down and we had to reschedule. The problem was that the internet was down for quite a long time. The rescheduling was done, and the update was completed.

Hope, satisfied customer

28 de mar. de 2013

I stopped in the dealership to make an appointment to have my current car serviced and passed by a beautiful blue chevy cruze and my heart melted. Mr. Dick Norris said jokingly, "I can put you in that" and 2 hours later I was cleaning my old car out and drove away in a beautiful blue chevy cruze. It was a very pleasurable experience. Everyone there was so nice and Mr. Norris was not the least bit pushy. Ed, in they finance department was also very nice. I will definitely do business with this dealership again.

Justin & Rachel Warden

22 de mar. de 2013

Best car buying experience my wife and I have had. Was able to deal with the owner Mr. Gill. The salesman Ben Snyder was not pushy or reluctant to assist me not what he thought was a nice vehicle. Finance Kevin Robinson same as Ben not pushy as in forcing backend products down my throat just presented them and gave me the option to accept or decline but did explain why and how would benefit us.

Get Wheels

19 de mar. de 2013

Our daughter was coming home from college for the weekend, her car needed service. I called the service department and talked to Tom, he said drop it off and he would have it finished on Saturday. She dropped it off at 2 pm on Friday and Tom called at 5 pm stating it was done. We have four cars and they are all serviced at Chesrown. They have been providing service on our cars and trucks since 2004 and I would recommend them for sales and service anytime.

T. Bracy

5 de mar. de 2013

Kudos to Mike Dunaway (Sales Associate) made my car buying experience the best car buying experience I have ever received. I received top notch service from the time I walked in the door until the time I left and I even received a call later in the evening just to make sure I was doing ok. I really appreciate that. Ed Sheldon in (Finance) was excellent also. Thank you so much, I love my new vehicle!!!!! I will never go anywhere else, you have a customer for life!!!

Darius A

26 de feb. de 2013

From my initial inquiry, to the purchasing process, to the service at the dealership, I have been nothing but very pleased. Not is only the dealership appearance exemplary , but the staff is excellent as well. A gem of a dealership!!!!!!!!.Theres has been more than one or two occasions that they have went above and beyond to accomadate me as a customer. I would DEFINITELY DO BUSINESS with them and DEFINITELY recommend purchasing and servicing with them . Darius A. Gahanna, OH .

George

6 de feb. de 2013

I have bought 2 trucks from Chesrown Delaware at different times.I must say that the sales person I delt with Tom Stephens is great such an easy person to deal with and I walk away satisfied,which is great when you are buy something that is a big purchase.I have delt with the parts counter,cashiers ,and service dept..Everything has been a smooth and easy process.A thank you to Tom Mason of the service dept.,he always takes time to listen to your concern or problem,then gets it fixed the first time.Over all I wouldn't go any where else,Great Derlership.Thanks George

Leslie

28 de ene. de 2013

My husband and I found a 2012 GMC Acadia online at Chesrown as well as another in the Cleveland area. We are about an hour from Cleveland and an hour and a half from Chesrown. We contacted both dealerships and when we called Chesrown we were connected with Tom S.. He was extremely pleasant and was very eager to sell to us. After negotiating on the price over the phone we made the hour and a half trip down with two children under two. We arrived there about an hour before close and test drove and purchased the car within the hour. The service was pleasant and speedy and Tom S. seemed to know a lot a about the vehicle. If I had more time and no screaming children Tom S. I am sure would have been glad to show me all of the vehicles features. The only downfall about my purchase was that they did not fill up my gas tank. Luckily I had enough to make it home but the gesture would have solidified me purchasing from them again. All in all though, a great experience.

Meganlee

20 de ene. de 2013

We live in Charleston West Virginia and I found this vehicle over the internet after a lot of research its to the T of what I wanted. Called the dealership spoke with Mike who was beyond nice. Even offered to meet me half way of my 3 and a half hour drive during the week since I work all week. Well we decided to go down Saturday since it was a nice day. Woke up to a message from Mike if I was coming and the vehicle was still available. So we finally got there vehicle waiting out front for us to test drive. They gave me a great price for my car and treated us great! Plus the price of the buick enclave was a great price too. I'm more then satisfied with my purchase and experience. And when it is time for a new car (which will hopefully be awhile) I will most certainly check them out first since they were very helpful and friendly. Highly recommend!

CathyC

9 de ene. de 2013

After going to a local dealership to find the perfect GMC Terrain for me, I was disappointed that they weren't listening to exactly what I wanted. Then I found Chesrown on cars.com and contacted them although they were almost an hours drive away. I immediately connected with Tom S. and after a couple conversations, he found the right vehicle and a great deal for me! I actually bought the car sight unseen! When I arrived at the dealership, my car was clean, gassed up, and ready to go. Paperwork process was easy with the finance mgr and I even met the owner. Everybody was so professional, but personable. I grabbed several business cards.....I would definately recommend this dealership to anybody! Thank you so much, Chesrown!

Gary

4 de ene. de 2013

I would like to thank everyone for a great experience last night. I would like to thank Joe Maslar for being so great to deal with. It wasn't the best night to be out looking at cars but Joe was out in the rain so I could look at cars and he was there to answer any question, getting keys and lic. plates so I could test drive the Equinox. He stayed late to get the car ready and answered any question that I had and went over everything about my new car. I would also like to thank Ed Sheldon for making the paperwork signing go so fast and easy and would answer any questions that we had about the paperwork and the deals and discounts that I would be able to get. I would also like to thank the sales manager that stayed late that night, I'm not real sure of his name. Thanks again.

elcamino

12 de nov. de 2012

We recently purchased a vehicle at Chesrown Chevrolet and were very pleased. Steve M. took his time to find us the right vehicle without the hassle and pressure that you get at other dealerships. With his years in sales and knowledge of the product he sells, it was an easy deal for us to make.

Burnt Rubbers

7 de nov. de 2012

I had a superb experience when shopping at Chesrown. Their sales team helped answer my questions and address my ignorance in the process of purchasing a vehicle. I have many friends who suggested going to Chesrown to me and at first I was pessimistic but they truly lived up to the high expectations.

ca9876

7 de nov. de 2012

A great experience when buying my first new car. I was very hesitant and a very cautious buyer who did plenty of research prior to my purchase. The sales staff at Chesrown made sure I was extremely comfortable with my purchase and were able to walk me through the process when I appeared unable to understand industry language. I have since been back for my routine maintenance check ups and don't plan to frequent any other dealers for needs that I know Chesrown will handle up to my high standards.

Satisfied

4 de nov. de 2012

Steve Mills is a fantastic salesman. He helped me find the car that was right for me. Professional and personable in a very pleasing atmosphere to shop for a car.

Satisfied 2012

3 de nov. de 2012

Love my Buick. The salesman was very helpful and patient with me as I shopped for the car that was right for me. Clean, bright and pleasing atmosphere to shop for a car.

pasolady

30 de oct. de 2012

How wonderful it is to go to a dealership and not be treated like all other dealerships. I was not pushed into a deal and was given time to make the decisions that I needed to make. Steve did a great job and is much appreciated. Your employee's make you sucessful. Thank You Steve and Chesrown!! Don't forget the great job that Tom and Larry do in the service department. Always greated with smiles!

PMercer

29 de oct. de 2012

We have two great experiences to share: My mother-in-law was looking for a new vehicle, and with the recent passing of her husband, this was her first time ever purchasing a vehicle on her own. The experience couldn't have been more pleasant, and she is very satisfied with her vehicle, how she was treated, and especially with their offer to buy her trade-in from her in order to much more simply facilitate a planned purchase by another couple. They were coming in from out of state to purchase her vehicle, but the BMV process was a bit more complicated, plus they were closed on the day they were to arrive. The Team at Chesrown volunteered to help with the deal - frankly making that part of the transaction far more simple for my mother-in-law and for the couple who drove in to purchase her vehicle. My wife and I were so impressed with the customer service that my mother-in-law received that we decided there was no time like the present to purchase a new vehicle of our own. The test drives, the trade-in and the entire experience was as smooth as we've ever experienced, and we frankly can't imagine ever shopping anywhere else for any future vehicles. We will be and in fact already have recommended this dealership to anyone that is in the market for a new (or used) vehicle as they demonstrated the utmost professionalism and friendliness we've ever encountered at a dealership.

happycustomer

27 de oct. de 2012

I've been a customer of Chesrown for a year now. We purchased our GMC Acadia last summer when we moved to Lewis Center. It's well worth the drive for service too because it is so much easier to drive North to Delaware than to go to the alternative in Columbus. They do really care about the customer. They proven this on many occasions. The staff is very friendly.

Satisfied Customer

27 de oct. de 2012

I greatly appreciated the personalized service I received at Chesrown. The employees were courteous and knowledgeable. I am very satisfied with the quality and price of my car.

Golf Nut

27 de oct. de 2012

Thanks for making my vehicle purchase smoothe and easy!

Wedge

27 de oct. de 2012

Thanks for being honest and up front with your pricing!

BeMindful

22 de oct. de 2012

They had an automatic 2006 Chevy Cobalt Coupe with 76,000+ miles posted online for $7,999. I called and said Id be in to look at it from Columbus. It was a long and beautiful drive up to Delaware to find the car sitting out front with dealer tags for our test drive. I liked it the steering was very tight; the car was a struggle to turn right... which could have been a few different things. The odds of finding that perfect car are slim, so I expected there to be something. When I got back to the dealership I walk in and find our salesman and ask him to follow me outside. I show him the car I drove there in, a Monte Carlo I tell him I purchased from this dealership two years earlier. I understand that the dealership has to make their money, which is why my offer of $1,500 down, with a total purchase price of $6500 plus taxes, fees, and title is more than reasonable for a car of this year, make, and condition, and I want to assume a dealership knows it, regardless that the salesman isnt in the position to accept or decline the offer.We go back in and I sit waiting for a credit approval for forty-five long minutes. The salesman comes back and says I was approved and sends me in to see the credit specialist. There, I am told congratulations on the car my payments are $180/month over 60 months. Since we had not agreed on a price yet, he could not have worked out a monthly payment. I am told the price of the car is $7300 (plus tax and title ($8100)). This kind of unscrupulous practice was the subject of an ABC 20/20 report. Essentially, the credit specialist added the taxes, fees and title onto my offer of $6500 - which brought it to $7300, which was correct, but then the taxes, fees and title were added again. After I brought to his attention that my offer was actually $6500 plus taxes, fees and title, he became noticeably defensive. He informed me that he does not work with price, and left to grab the head of sales, who comes in five minutes later and sits down next to him with a packet detailing all the money they had in the car - to reinforce the price point the credit specialist had already tried. But here's the thing... this car was a trade-in. If I accept a self-produced, four-page list of repairs and conditioning, then it means that Chesrown deemed this car in poor- to-fair condition when they acquired it. Given the Cobalts unimpressive performance, that could very well be the case. I went to this dealership with my girlfriend of two years - who is 20 yrs. old - no credit - to guide her through the buying process after another driver hit her, and her previous car was declared a total loss. I feel like I should have brought my step-father in there with us, because I believe they tried to take advantage in several different ways because they perceived us as inexperienced and impressionable. We returned home empty-handed and regretted going there even more after I learned that the Chesrown location on Rt. 23 has had 22 complaints filed against them with the Oho Attorney General's office since 3/22/2005, and of those... 7 mirror my experience, which indicates that mis-representation and high-pressure sales may be a Chesrown practice. In addition, the Better Business Bureau website reports that this particular Chesrown has had no rating at least once in the past because of a Government Action for failure to disclose and false advertising, among other things. (As of 10/12)Be mindful that I believe they might operate under the logic that anyone who sees past a 98%+ positive online review rate, they don't want coming in. All in all, we weren't meant to get that car, and we've since found one that was more reasonably priced for her budget from a more straightforward organization.

GMC Terrain

10 de oct. de 2012

My fiance and I were interested in a new SUV, preferably the 2013 GMC Terrain. I emailed Tom Stephens in regards to what my fiance's trade in value would be and what the current availability was on a new Terrain. He immediately responded and within days we went to see him. Once we arrived there, he was not the typical "pushy" car salesman, he was all smiles and as accomoddating as he could be. We test drove the Terrain, and decided to look around before deciding. The GMC Terrain is a beautiful SUV inside and out, and with the incredible customer service we received what else could we ask for? We went back and Tom had everything ready for us, SUV filled and detailed and we were in and out in a matter of 90 minutes. We absolutely LOVE our new GMC Terrain, and couldn't have had a better experience!

Race car

27 de sep. de 2012

I went in feeling like my idea of getting a new car was a little unrealistic. I traded my 09 Malibu .... And left in a 2013 Malibu, upgraded with no money down! They worked with me all day and made it possible for me to do this. Everyone I worked with was great! I even had my son with me and they all were so great with him and to him. They gave him juice boxes and toys, they were great! The facility is beautiful as well! All and all my experience has been perfect!

King DA

20 de jul. de 2012

I had a wonderful experience with this dealership from our initial communication all the way to purchase of the vehicle. I contacted them via online chat from Cars.com and they answered all of my questions. They had me preapproved with a GREAT rate and terms within in minutes over the phone (given credit situation, I was blown away with the terms, hands down best offer by far) . The vehicle was very clean and fairly priced and they took were patient, detailed, professional and EFFICIENT. We(My wife, Three young kids, and Myself) were at the dealership 1.5 hours max including the test drive time and left with the vehicle that my wife loves and wanted. I would DEFINITELY purchase from them again and recommend their business. I AM IN NO WAY AFFILIATED WITH OR WORK FOR THIS DEALERSHIP OR CARS.COM AND HAVE NOT BEEN COMPENSATED IN ANY MANNER FOR THIS REVIEW. I have been in sales before and recognize how important testimonials are and would like good service rewarded and people to to recieve what I perceive to be great service at fair prices.

buckeye7

6 de may. de 2012

I went to this dealership because I had bought my GMC Terrain there in December of 2010. I always take it back to where I bought it.I took my Terrain in for an oil change. My salesman (Tom Stephens) always provides me with a vehicle to drive while mine is being serviced. This is so convenient for me, since I usually go to lunch while my vehicle is being serviced. Tom provided me with a Chevy Cruze.The service department called me within 45 minutes after I dropped my vehicle off to inform me that my Terrain was ready to go. They are always very efficient and expeditious in their service.When I returned to pick up my Terrain I was so impressed with the Chevy Cruze, that I asked Tom to figure what my Terrain would be worth on a trade in on a Chevy Cruze. The appraiser drove my Terrain and gave the exterior a very good inspection. He returned to the dealership within 25 minutes. Tom, came back to me with a quote in 10 minutes.The offer was so GREAT, that I told Tom, to write it up. The sale was handled very expeditiously and professionally. The finance guy Kevin was courteous, knowledgeable, and professional. He had us in and out in less than a hour. I would recommend this dealership to anyone looking for courteous, caring and professional people to deal with. I have met both Jim and Ryan Gill, and they are what makes this dealership so special.Good job Tom Stephens, Kevin (finance), and Jim and Ryan Gill.Chesrown Chevy, Buick, GMC in Delaware is the place to go for a GREAT buying experience.

Sarah

30 de abr. de 2012

They let me take the car for a long test drive on the car I had called about earlier that day. It gave me a great feel for the car and gave me time to think it through. I bought it and love it! Thank you, Chesroun!

'Vette #5

24 de abr. de 2012

WOW - what a 1st class operation. I have transacted business buying cars over the internet 3 prior times. This time was exceptional. The kindness and sincerity was coming right thru my terminal. No arrogance, no haggling, just a total commitment to place me in a new Corvette ............ and they did. Congratulations to Jim and Ryan for putting together a great team, Brad in sales and Kevin in finance. Wonderful experince!

lovenah

23 de abr. de 2012

I first visited Chesrown GMC service department about 2months after I purchased my 2009 Cadillac Escalade ESV from them for a low tire pressure issue. At this visit, the advised me that I had a bad valve stem on one tire and a nail in my other tire which they said that they patched. Well, 2 days later I started getting low tire pressure signal again. I took my Escalade to Bob Summerall Tires and was shown where Chesrown GMC had put a " rope plug" on my tire. Chesrown also did not fix the other tire which needed a new bead seal! The next time I visited the service deparment at Chesrown GMC for a issue with the passenger sideview mirror...I was told that I needed a whole new sideview mirror. I advised them that I had an extended warranty on the Escalade and gave them the information to call the warranty company to get the approval for the repair. After not hearing from anyone at Chesrown, I called them to ask what was going on and was told that they called my warranty company did not cover my sideview mirror because it was an optional item because it folded, and they do not cover folding mirrors. I was upset and decided to call the warranty company to see what was going on and was told that they had not yet been contacted by the dealership or anyone for that matter! I really did not appreciate being lied to, as I knew that the mirror was covered! Well, finally after 2 weeks of the run around I finally got the mirror replaced HOWEVER it was not painted correctly and was mismatched to my Escalade! So, after I talked to Jay, the service department manager, he told me to bring it back and I would get a loaner car while the mirror issue was being fixed. Since my Escalade was in need of new wiper inserts and an oil change I asked them to take care of those things while they had it there. I picked up my Escalade 3 days later on a bright and sunny day! The next morning it was raining and as I left with my 2 children in the back seat to go to soccer games, I turned on my windshield wiper blades and low and behold they did NOT work! Hmmmmm, they were working perfectly fine before they changed the inserts!! I took my Escalade back to the service department, in the rain, with my 2 children and was told that the motor was burned out for the windshield wipers! I was furious when they said that it wasnt their fault and it was sheer coincidence! Please beleive me that I would not reccommend this dealership to anyone! Horrible Horrible Horrible! There is something wrong going on there at Chesrown GMC in Delaware Ohio! I am assuming that they must have their friends and family members writing all of the bogus rave reviews!

Josh Bowsher

19 de abr. de 2012

We felt welcomed and accommodated even though it was very busy on the day we bought the car. Enthusiastic service and very informative about safety features and special features once the car was purchased, before we drove away.

Not a Fan

25 de mar. de 2012

I just test drove an 06 Tacoma at Chesrown. The vehicle was dirty and the "maint required" light came on as soon as I pulled out of the dealership. I seriously doubt the vehicle had undergone a vehicle inspection as described. I would HIGHLY suggest having a mechanic check the vehicle before you buy. Salesmen shrugged his shoulders when I told him about it.

snell038

5 de mar. de 2012

Great friendly staff! The salesman I worked with Ryan R. he was awesome to work with,had an answer to all my questions. The finance guy there worked hard to get my financing approved at a lower rate than any other dealership quoted me. The service crew there also seems to be top in there field also. Thanks everyone I WILL be back in for my service and my next vehicle. Allen S.

Megan&Ed

27 de feb. de 2012

We were recommended to Tom Stephens, we told him about our credit issues and he sent us to Ed Sheldon. We told Ed what we had down and where we needed to be as far as payments, and he not only met our criteria, he beat it by far! They were both great to work with and really went out of their way to help us. Even after the deal was done they were still offering help, and are always availible for questions.We are now, and will always be Chesrown of Delaware customers. HIGHLY RECCOMMENDED!

mwcoon

25 de feb. de 2012

It is always a pleasure doing business with them. They are very nice and make sure you are happy. I am pleased doing business wth them. The pricesof their cars are reasonable and the quality of service is the best.

Luke N

24 de feb. de 2012

This was our 7th vehicle that we have purchased from Chesrown Chevrolet Buick GMC .So far we have been satisfied with all of them .Thanks Mike

haven

22 de feb. de 2012

This is our fifth purchase from Dick Norris at Chesrown.We liked this dealership and staff from our first visit.Great job by Dick Norris.

horseshoe1gray

18 de feb. de 2012

I have purchased a lot of cars through the years but I have to say that this experience was the best experience ever buying a car. Everyone was great. Keep up the good work!

dale.radel

16 de feb. de 2012

Joe and the others at Chesrown were very good to work with. No pressure or pushy sales. Joe met us on the lot while browsing. After telling him what we were looking for he had several cars brought out to show. When we arrived back at the dealership from our ttest drive, we were encourgad to drive others with differenet features. Even when we had interest in another vehicle type there was no resistnace. Again, Joe brought out several for us to drive. All in all the deal was more than easy to make with no haggle or long drawn out sales pitch. We also met the general manager Ryan who was very easy to talk with. We told him it was probably the friendlist car buying experince we ever had. We definetly will return, recommending Joe and Chesrown to others. Highly reommended by us.

JLange614

16 de feb. de 2012

The sales, financial, and mechanic crew were all friendly. I truly enjoyed my experience. They took their time to be clear, kind, and welcoming. The people I worked with were informative. There were no gimmicks, hidden agendas, or sly behavior. The commitment I made seams small. While I was shopping for a car everyone was hospitable. I walked away confident of my choice and very happy. I will return to Chesrown on purpose for the experience, and staff. The connection made was life-long worthy.

GARYTON

12 de feb. de 2012

Friendly enough; too many add-ons they try to sell you at signing; undisclosed damage to my vehicle that they basically told me "tough luck". I wouldn't recommend this dealership. I'm surprised the dealer ratings are as good as they are.

Hartwell

4 de feb. de 2012

Tom Stephens is the best Salesman that i have had the pleasure of working with. We have purchased several cars from your dealership in the last 5 to 6 yrs. We never have any issues with your dealership or your employees. Everybody is extremly driven to help with any issue.

Trautman7

31 de ene. de 2012

The associates I worked with were very friendly and accommodating to my needs. I had struggled to get the right car and financing for some time and I was delighted by how easy it seemed to be going through this dealership as opposed to the others. It's was a great experience and I will continue to come back.

jcole9779

31 de ene. de 2012

I have visited quite a few different dealerships some I might have went back to but none I would out right recommend to anyone until now. This is the place I will tell every one about...

shepherde

31 de ene. de 2012

Mike Dunaway was great!!! He was a pleasure to work with and made the entire experience a pleasure. I never had to visit the dealership, he brought the car to us!

ajsearls

26 de ene. de 2012

I came into Chesrowns in Delaware, Ohio to drive the new Buick Regal and was greeted promptly by a young salesman named Dave. He was very knowledgeable about the car and was able to answer all of my questions. The dealership made me a great offer on my trade-in and worked with me to get a fair price on the lease of my new Regal. The staff were all very friendly and being from Zanesville, they introduced me to a gentleman who lived in my hometown and would be willing to pickup and drop off my vehicle and/or paperwork that i might need. I felt that Chesrowns treated me very well and I will shop there in the near future when my wife's lease is up. Thank you for your excellent customer service.

jormeroid

26 de ene. de 2012

Very good customer service and prompt on putting together a great deal! Tom did a great job on getting the exact vehicle I wanted and kept my payment below my budget! Overall I had a wonderful experience and would recommend to anyone to purchase a vehicle from Chesrown!

Acadia owner

24 de ene. de 2012

Tom and the rest of the team at Chesrown were top notch. Our old truck was traded in for a better than expected value. Our new truck was purchased at a negotiated price, a fair one at that. We visited and called several dealers before our first test drive co-ordinated with Tom and indeed were treated as tire kickers- never once did I feel Tom didn't want to answer our questions or that he didn't consider us actual buyers. We bought a GMC which are available all over town, we bought from Chesrown because from the cashier to the owner there was a real sense of team work and friendship. I am confident the service on our truck will be handled in much the same way. Tom gave a quick tour of the shop and introduced us to the service team, this is where the majority of our business with Chesrown will take place and I enjoyed the fact that there was a feeling of team from the sales to the service side of the dealership. I am extremely satisfied with our experience buying a car from the Chesrown Family and I know we will be repeat customers!

Brettnkim

18 de ene. de 2012

What a great experience! Everyone was friendly and overly kind! Deal to no time & there was no haggling or craziness! Dick was great and we even got to meet Ryan! Would recommend to anyone! Friendly and clean! Thanks for making the experience so great!!!

msimpkins

15 de ene. de 2012

There is nothing one can say when he is speechless when he walks out the door with the truck that he wanted, your employees went out of their way to accommodate me from the time i walked through the door until i drove off. i have dealt with other dealers in the past and have never ever seen the commitment to customer satisfaction.I will recommend Chesrown to everyone wanting to buy a vehicle, it worth the three hour drive!!!!ThanksMilton Simpkins

whitetails

9 de ene. de 2012

Dave was a great salesman.I think I worked with half the folks there when Dave was busy. Grat bunch of folks. Already recommended several friends to the Delaware Chesrown dealer. Thanks again for the wonderful experience,it was fun. .......John

jmselbe

9 de ene. de 2012

Brad and the entire staff was friendly and easy to work with. My husband and I were limited on time and had to made a couple of trips to the dealership to get everything done. They were very understanding and made sure to have everything ready when we said we would be there.

mazzocco

5 de ene. de 2012

Tom was great from the time we first talked on the phone. The business manager who explained the options did a great job being patient and clarifying questions. It was nice to meet the owners and staff as well.

bbcdxx

31 de dic. de 2011

We recently bought a used Acadia, and the team at Chesrown really knows how to treat the customer. Everyone is friendly and committed to giving you the best deal possible. I've also been very impressed with the service post-sale. I was out of town for work, when my wife called to tell me there was a problem with the car. Within an hour of calling the dealership, they delivered a loaner to our house and took the other vehicle. We had our car back later that evening - once again...delivered to our door. Many thanks to the Chesrown team for taking the hassle out of buying a car.

JDM

29 de dic. de 2011

It was a very easy transaction and the attention I received from Steve and Mr Robinson were top notch! I would recommend Chesrown to family and friends looking for a new or used vehicle. Steve has been selling for quite some time and he can help you into a vehicle that will fit your needs and your budget.

Psusey

27 de dic. de 2011

Awesome shop. Very friendly and after purchasing 2 cars in the past few months they feel like friends. I highly recommend Chesrown Delaware! I sent an email to Ryan Gill and he set me back up with my old sales associate. Tom had a few cars waiting on me and did not waste my time. He exactly what I wanted

Beige24u

27 de dic. de 2011

I cannot remember the finance manager's name that worked on my sales, but he did an outstanding job as well as my salesman. These two gentleman deserve the up most congradulation's that could be accomendatet to them. Please show them great recognition for the great work that they had done for me.Thank You so much.Melvin Rock.P. S. Please excuse the poor spelling.

EddieYoung614

19 de dic. de 2011

I would recommend this dealer because of how courteous and friendly our salesman, Mike Dunaway, treated us. Mike was well informed about the vehicle that we were looking to purchase and was eager to provide us a test ride. We were so impressed when we purchased my wife's car earlier this year, that I went back to Chesrown to purchase my new vehicle.

melindas

19 de dic. de 2011

Chesrown was a great dealership to work with in all aspects. I was happy from beginning to end, and would highly recommend the dealership to anyone! Everyone was extremely nice and helpful. I will definintely be a returning customer. Thanks Chesrown!!

barber365

3 de dic. de 2011

Joe was great plus the owner stop by to say thanks for buying a car from us. That to me, being a small business owner myself was a very nice touch. I know he didn't have to come out to say thank you but he took the time to do so. I will be more than happy to tell people that come into my barber shop about the dealership. Thank You for a great experience.Dave Sroufe

tpg1970

3 de dic. de 2011

Best new car buying experience ever. This was my 33rd vehicle purchased since 2002 and I was very pleased. Thank you Dave. I think I will keep the new Terrain for a long time.

cjcriswell

28 de nov. de 2011

Very dissatisfied with this Dealership. We had just moved here from MN and wanted to find a dependable dealer that we could continue to use. We went to Chesrown for some warranty work on the paint on our vehicle. Should have known not to use this dealership since they do not have their own body shop. When the vehicle came back from the body shop, it had overspray on the entire vehicle. The body shop nor the dealership even washed the vehicle. Chesrown said that they could not wash the vehicle due to the new paint. That was a lie as the body shop sais there would be no reason that the vehicle could not have been washed. When we called in and asked to talk to the Manager, we were not able to talk to him. Instead, Tom said that he would talk to Jay and then get back to uswellit has been a couple of weeks and still no contact. DO NOT BUY FROM THIS DEALERSHIP AS WHEN YOU HAVE ANY SERVICE PROBLEM IT LOOKS LIKE THEY WILL NOT GET BACK TO YOU. THEY DO NOT WANT TO DEAL WIT PROBLEMS!!

r. heggart

13 de nov. de 2011

The appearance of the dealership is very good, inside and outside.It is clean, neat, and orderly.The people that I met and worked with were most helpful in helping me make this purchase.The owner, Jim , came over to say Thankyou to my wife and I.My wife drives a Cadillac which we are going to have serviced at Chesrown from this point on. Ron Heggart

roxyandpunchy

10 de nov. de 2011

they told us to fax back previous tax forms to prove self employment,we assumed we would know the next day but we didn"t even leave the city limits when gus called and said the van was ours

cormorant2

3 de nov. de 2011

We began looking for a "NEW' vehicle a month ago. Living in Prospect and working in Marion we decided to look in Marion first. Had purchased a few vehicle there with aspecial salesperson that we liked and respected. He has since passed away and the last vehicle was purchased from Mills in Richwood (also very close to home). They nolonger exist but Steve Mills was "EXCELLENT" and very "PROFESSIONAL" AND "FRIENDLY".We decided to look him up at his "NEW" place of employment and were "MOST PLEASED" with him and the dealership.

jimdavis88

25 de oct. de 2011

The salesman was professional friendly helpful and NOT pushy. Also, everyone there was friendly and helpful. I feel confident in buying here and Brad Vanfleet will continue to make my purchase a good decision with his continued support.

Mathyou87

16 de oct. de 2011

Customer service was great. Very friendly staff, never felt pressured into buying anything. I knew what I was looking for, and David helped me find it. I will be recommending my friends to visit Chesrown when they look for a new vehicle.

b richards

13 de oct. de 2011

first time buying from chesrown, usually hate walking on lots looking because of being swarmed by salespeople. chesrown was very accomodating let me drive the vehicle there was no preasure to buy at any time. made the deal with dave done all the finace throught the dealership great rates just a pleasant enviroment all the way through. will use this dealership again.

Mc8831

8 de oct. de 2011

My son and my father picked out a 98 Honda Accord las week and drove it home. They drove it in the rain for the test drive and home. I was out of town for a few days when my son called and said it looked like the car never got checked over for a safety inspection. Of course this is after the weather cleared. The tires are severly dry rotted, the rear brakes are griniding and sparking, the brakes are meshy and on top of that there is no working horn. I requested a return call from the dealer and they have not returned my calls or web chat. The car is not safe to drive and should not have been sold without correction to make it street legal.I finally contacted them a couple of days later, and talked to the original sales rep. regarding the situation and they loaned my son another car and took care of the brakes and horn. I wasn't sure what to expect but they aknowledged the sale and safety needs and took care of the problem, this all happening over a week after it was purchased. I change my tone, Chesrown does take care of their customer on used cars. Everyone pulled together and took care of it. They do a better job over other dealers that we have had problems with. I would now recommend them.

carshoppinghater

11 de ago. de 2011

I HATE car shopping and dealing even more. Both Dick and Steve appreciated this and made my experience completely painless. I wasn't sure what I wanted so they asked questions to help narrow my search and then were patient while I checked out several options. Once I determined exactly what I wanted they located it for me and made it happen! They even welcomed my kids with popcorn and water to keep them entertained while I signed paperwork. What a treat it was to buy a car there. I've had very similar experiences with the Service Department there. They will continue to get my business and I will share it with friends and family!

Mitzy729

20 de jul. de 2011

I walked into Chesrown of Delaware knowing exactly what car I wanted and the price I could afford. They worked with me and did everything they could to meet my requirements. I started with the lease of a Pontiac G6 and I'm happy to say I have bought that auto recently. I can honestly say I have never had a negative experience with the Chesrown employees whether it be in sales or for service. I will definitely recommend this dealership.

S002326

19 de jul. de 2011

We stopped in to look at a used PT Cruiser that I had found online and had done an instant chat with Brad V. I set up a time to test drive and my Husband & I went in on Sat. When we pulled in, another vehicle caught our eye. We checked out the PT, and didn't like it. So, we asked Brad about the Minivan, and he said it had just come in. He let us take it for a spin and that was all she wrote. Went and and did the paper work. We love the Chrysler Town & Country. You guys are the best! Julie & Bob Rhodeback

Cwcarter

18 de jul. de 2011

I have been looking for a car for a while and Tom has been thoughtful and respectful to my needs. I would recommend Chesrown to anyone.

SHELLIERS116

17 de jul. de 2011

This dealership is Awesome!!!!!!!!Best car buying experience iv'e ever had.I love my newChevy Traverse and everyone at Chesrown in Delaware!!!!!!!Keep up the good work.

Chris Wehler

15 de jul. de 2011

Overall, satisfied with my experience and would recommend the dealership to others. The paperwork signing took longer than expected but that was the only negative. The employees were very easy to work with and made the process simple and straightforward.

julie1972

11 de jul. de 2011

My husband and I went to a another dealership, we told them where we wanted our monthly payment and instead of working with us they said they couldn't even cone close so we went to Chesrown. Brad greeted us, listened to what we wanted and ended up finding us what we were looking for without any hassle! Our experience was a great one! We will be back when our lease is up!

midohio1969

11 de jul. de 2011

First time doing business with Chesrown, and first GM vehicle. The actual deal and vehicle were fine. Less than 48 after purchase, an issue arises with the rear door glass. The response from Chesrown was that this issue was after the sale and not dealership's problem. I do not agree. No follow-up from dealership on the three emails sent to me requesting feedback. This dealership taought me a valuable lesson, do not take delivery of your new/used car/truck until you have done as thorough an inspection of vehicle as you can as you will be "stuck" with any issue that dealership deems to be not there responsibilty, legally.I made one purchase at Chesrown In Delaware Ohio and it is the only purchase I will make there. Too bad this dealership was not one of the hundreds that were shuttered during GM bankruptcy

Yahoo Dad

8 de jul. de 2011

Customer service ENDED when they got their money. They didn't fulfill their end of the deal and WOULD NOT keep their word. After several email ATTEMPTS to communicate with the OWNER and sales staff, my emails were not returned. Sad when the OWNER doesn't care enough to email HIS CUSTOMERS!!Spend your hard earned money somewhere where you are treated with respect.......NOT CHESROWN!!!!

ddelliott

28 de may. de 2011

Recently, I purchased a new 2011 GMC Acadia AWD from the dealership listed above. The experience was great, but please allow me to explain how we arrived at this dealership.My wife and I started looking for new vehicles as our lease on a 2008 Jeep Grand Cherokee was coming to an end. My wife and I have a family member that is employed by Chrysler, so pricing was definitely was going to be better for us. (So we thought)After making contact with several Chrysler dealerships, we were greatly disappointed in the pricing they were giving us, even with employee pricing. We left the dealerships in disgust and decided we would go to a GM dealership and renew our search.We went to Chesrown GMC in Delaware, Ohio and decided we would look at a Buick and GMC Acadia. It was late in the afternoon and we were greeted by Mike Dunaway. We told him what we were looking for and my wife and I ended up looking at a Buick Regal. What we failed to realize at the time was the dealership was closing for the evening. However, Mr. Dunaway was eager to show us a vehicle. He was very polite and kind to us as well as to our two five-year-old girls. We made arrangements to return to the dealership later in the week and test drive a Buick Regal and GMC Acadia.About a week later we returned to the dealership. Mr. Dunaway allowed us to test drive a Buick Regal and GMC Acadia. We really liked the GMC Acadia, so I told Mr. Dunaway what I wanted as far as options and asked if he could find one since the dealership did not have a model with options that I wanted. A few days later, Mr. Dunaway contacted me and indicated he found a GMC Acadia with the options I wanted. He presented me with the total cost of the vehicle which included rebates. Based upon those figures, my wife and I decided we would purchase the GMC Acadia AWD. On the day we purchased the vehicle, everything went very smoothly as I expected and my wife and I drove home in a 2011 GMC Acadia.I had several bad experiences with Chrysler Dealerships and their inability to meet the needs of our family in what vehicle we wanted. Thankfully, we met Mr. Dunaway and he made the entire process very simple and stress-free. Even my girls were happy after Mr. Dunaway provided them with popcorn and cookies!

nperry

26 de may. de 2011

I have never been treated so well, with the upmost respect and courtesy. I will be a life long customer as well as recommend it to everyone looking for vehicles used/ new. As soon as I walked in I was greeted by Dick Norris and he helped me right away, the process was smooth and he treated me like family. I really liked sitting with him, he took his time and responded to all my questions. He is excellent at customer service. What really got me was many of the salesmen came into his desk area and aknowledged me and even joked around. I thought it was so great, they made me feel like I mattered and I was not just another number. Mr. Gill even introduced himself which I thought was superior. Most dealerships I have visited either attacked me out in the lot and di not give me space or acted like I was not there. Chesrown is amazing!!

dave.duchess

30 de abr. de 2011

I recently purchased a 2011 Buick Regal Turbo. The dealership had many models to chose from and the salesperson was very knowledgeable, friendly and professional. THe Service department has convenient hours and fair rates. Signing the paperwork was a breeze. My overall experience with Chesrown and Donnie was an excellent one. Donnie even went out of his way to offer special treatment after the sale by coming to my home and helping me install an in-dash radar detector. I would highly recommend this dealership to anyone looking to buy a new Buick.

jjpnorm

18 de abr. de 2011

This was the most stress free car shopping/buying experience I have ever had. The sales person, Brad, was great and never pressured me in any way. Also, since I was purchasing the car, he talked to me, not my husband. I was very impressed with the way everything was handled and would say that this is the BEST car shopping experience I have ever had!

Happy Acadia Owner

14 de abr. de 2011

I leased my second vehicle from Chesrown and the experience could not have been better. I have worked with Dick Norris and makes the buying experience easy and you always feel like you got a FAIR DEAL! The entire staff is friendly and helpful. I will be back for my next new car purchase.

Patricia

13 de abr. de 2011

Great service. Can't really say anything else as there was NOT anything that we have to complain about....Everyone was polite and answered any questions that we had. AND, we love our Red 2011 La Crosse. Amen

Martha McFarland

9 de abr. de 2011

This week we purchased a 2011 Buick Lacrosse. The Salesman and the Sales Manager treated us very nice and made the transfer from our old car to the new one very easy.

jwg28

9 de abr. de 2011

I've purched 4 cars from Chesrown and its been a great expeience every time. Mike(salesman) wasn't pushy at all and helped my husband and I feel comfortable at Chesrown.

Ticker

4 de abr. de 2011

The purchase experience was very positive from initial internet contact and exchange of information through the personal visit, trade-in evaluation and final negotiation. We strongly recommend Chesrown for future new car purchases.

FRANK BLAIR

1 de abr. de 2011

Tis is the third car I have purchased from this dealership. The service has been very god. My son has purchased his last two cars here also. I will probably come again after lease is finished. The dealership is located a fair distance from my home. The service area is quite clean.

Tony Lover

31 de mar. de 2011

Had a great experience purchasing our 2008 GMC Acadia. Our salesman was Otis Dunaway. He definately made our shopping experience wonderful!!

gbarnhart50

31 de mar. de 2011

There was no manual in the vehicle and I was promised that one would be obtained and provided to me. I tired of calling about the manual and finally purchased one online myself. I feel that this should have come with the car, even though it was used and provided to me at no cost.

mmm1002

31 de mar. de 2011

I was looking for a vehicle to replace my SUV that was better on gas mileage and a overall better car. I had gone to one other dealership and they could not work out anything with the loan I had on my other car. I decided to put in an online credit application with Chesrown and was immediately called back the next day. I wasn't looking for a brand new vehicle but was approved for one- the Malibu was exactly what I had in mind. I was very pleased with how smooth everything went and how they were not pushy at all. I will go back to Chesrown for my next vehicle and recommend them to any one.

Truck Man

30 de mar. de 2011

My family and myself have done business with Chesrown for over 15 years. We are very pleased with the serive and products they provide.

Pasolady

30 de mar. de 2011

I have purchased three different trucks from Plaza/Chesrown GMC Dealer and they have always found what I was looking for. I really enjoyed working with Steve as he was very knowledgable and found a truck that met my needs, except for those wheels!!. I appreciated his low pressure sales manner and his humor as he made a difficult decision fun..if he would have been over aggresive I would have purchased at another dealership( I did shop at others). I chose Chesrown because the experience with sales and service have always been great. Keep up the good work!

Sports Fan

30 de mar. de 2011

Joe (salesman) answered all of my questions and made my car purchase relatively painless. I would recommend you consider Joe and Chesrown if you are looking for a new car.

Cathy

30 de mar. de 2011

I have purchased my last 7 vehicles from Chesrown. Not only are the sales staff wonderful to work with, but the service department, as well. The sales staff are not pushy, but are very interested in exactly what you are looking for in a vehicle and the price that works within your budget. My mother, who lives in another state, will only purchase her vehicles from Chesrown, as well. The staff are friendly,caring, and will go the extra mile to make sure that you are a happy and a satisfied customer. Chesrown is #1 in my book!

m.rriley

21 de feb. de 2011

Mr. Bowers was very knowledgeable and helped us get everything and morein our purchase at the price and financing we were looking for. He evenwent so far as to watch and amuse our 17 month old son, so my wife and Icould finish paperwork for the financing of the vehicle. What started outas a mere visit so my wife could test drive the Traverse to see if she'd becomfortable driving it, turned into 6 or 7 hr day that concluded with usdriving away with our first brand new vehicle. Many Thanks!

cruzalot

18 de feb. de 2011

I have given the highest ratings because of the effort put into dealing with me in an honest and forthright manor, by the men mentioned above. Brad made every effort to find a car that would fit into my budget. Initially, I worked with Tom Stephens; at that time, it did not appear that we could come to terms on a replacement vehicle for my older car. The final proposal was a 39-month lease that was very slightly more than my present payments, as well as paying off the existing note on my car.

n892ww

11 de feb. de 2011

Based on my relationship with Chesrown and my sales person, Joe Masler, I can say without reservation that I highly recommend both dealer and sales person. This is not something I can even come close to saying about many past experiences with car dealers and their employees.Wayne and Cheryl Williams195 West New England Ave.Worthington, Ohio 43085614-885-2677

dgs3271

11 de feb. de 2011

A great dealership. Sales staff that is friendly and permanent. Have dealt with this dealership for over 10 years and never have had to change salesmen. This is a constant that you just don't find in many dealerships. A sales staff that stands behind what they sell, and go the extra step when you need service. I have and will continue to recommend this dealership to my friends and anyone that I know is looking to buy a superior vehicle. They came highly recommended to me when I first went to them and I have never been disappointed.

smerr123

11 de feb. de 2011

The reasons I was so pleased are: I had requested a quote by email and they were so kind to get back to me right away. I explained what options I wanted and they found the car with those options, which happen to be the only one in the area. They called, got the car, called me told me they had the car had it all cleaned up. I went that evening signed the papers and was on my way. The salesman was very friendly, answered all my questions. I had did alot of research ahead of time so I knew exactley what I wanted. The finance gentleman was also very nice he explained everything I was signing.

gbkcoach

11 de feb. de 2011

Found the car on the internet and sent email inquiry. Response was quick and price negotiated. Arrangements made to drive the car and asked the dealership to make two or three repairs which were done to my satisfaction....bought the car. Very smooth transaction.

madillon

11 de feb. de 2011

Very good overall buying experience. No pressure, worked to meet my needs, very accomodating. I was disappointed with my trade value as it was $1200 less than quoted just a few weeks ago. I understand the market changes and conditions vary; however, that was a bit of a irritant. In the big picture $1200 didn't make a difference and salesman made up some of the difference so all worked out.

CRICH

13 de ene. de 2011

Three Strikes Youre Out!! Not with Chesrown of Delaware!! This was the third trip to a car dealership in several weeks, but the 1st visit to Chesrown. I wont bother wasting any of my time at any other dealership for my next vehicle. The best experience ever in a car showroom, phone conversations, and online dealership. When we left, my husband stated how smooth everything went. Chesrown staff was professional yet friendly, no pressure. Your first impression can be your last however, Chesrown, you get two thumbs up in everything!! We will return to Chesrown. Thanks Brad, I hope you will be there to help us next time.

Eric Miller

6 de ene. de 2011

I want to personally Thank the entire sales team at chesrown. They were professional and put me in a truck that i can rely on. I had a great experience at chesrown starting with the friendly greeting i got when i pulled in the dealership. Chesrown is the best customer service i have gotten at a car dealership. Thank you

skden62

6 de ene. de 2011

Staff was very pleasant and easy to work with! We have bought several cars from this dealer in the past and have always had a very positive experience, including the service dept! Appt times very accomodating withour schedules. We drive from Columbus to this dealer- they are worth the drive!

SKCRA

6 de ene. de 2011

We had a great experiene at Chesrown and left extremely satisfied. Both Tom and Ryan were really great to work with. They made sure all of our needs and "wishlist items" were met. They had a customer first attitude and made us feel as if we were the only customers they had seen that day. I am very happy with my purchase and if we ever have to buy a car again this will be the only place we will go. I highly reccomend them!

buckeyes1

16 de dic. de 2010

I would highly recommend Chesrown and Ryan Gill. I shopped around for over a month and when I stepped into Chesrown's showroom I felt welcomed and was treated like a person, not another sale. I can't say that for some of the "big box" dealers I visited. Chesrown is a family owned business and offers personalized service from the owners to salespeople like Joe and Dick. I was very specific with regard to model, color and options and they followed up and were able to deliver on the exact car. I felt no pressure during the sale and Ryan worked to give me the best deal he could. A+JC Lewis Center

holly1252

16 de dic. de 2010

This is my 4th vehicle from Chesrown Chevrolet. Joe S. and Andy B are always so friendly and helpful. I bought a 2011 Chevy Cruze. They are in short supply but Joe came though and found the perfect one. The service department is always on top of things too.

David R

10 de dic. de 2010

My wife and I were very impressed by how courteous and professional everyone was. I have had some unpleasant experiences with car salesman in the past. These guys were a breath of fresh air. I had done a great deal of homework prior to going to the dealership. Everyone that helped us was very straightforward and extremely honest with us. They gained our trust and loyalty. We will return for our vehicle needs as well as for all of our vehicle. a great buying experience.

bwillyc

10 de dic. de 2010

We are impressed with the personal care we received from Brad, and everyone we came into contact with at Chesrown. They even brought one of the technicians out to answer specific questions we had about the car we were looking at. Everyone was friendly, courteous and professional. This was a very pleasant experience.

pfeiferd

23 de nov. de 2010

I'm not found of the Mega Dealerships, and usually enter a dealership with the same feeling as going to the dentist. But Chesrown has that small town personality and customer service that makes dealing comfortable. I was more than pleased with the trade I made for a new Lacrosse and I look forward to returning for my service work. The sales team met my expectations, and I would advise anyone to make the trip to Chesrown for their next GM product.

cbmurray99

16 de nov. de 2010

Good dependabnle service. Honest, don't try and sell me a service I don't need. I pass two other Buick dealerships to have mine done at Chesrown in Delaware. Glad to call them friends. One of the dealerships sold me a "new" car with a damaged door, never made an adjustment to fix or replace. Would never have anything to do with them again. Another tried to sell me part that were or were not under warrenty (depending on which "manager" you talked to. Won't have anything to do with them either. I have found a reliable dealership and will travel the extra mile to have sales and service!

jvanbure

15 de nov. de 2010

This dealership has a home town feel in central Columbus. With price these days not a factor anymore as most dealerships are equally priced. The deciding factor is service. Chesrown has the friendly service figured out. From the initial test drive to delivery, every employee even the sales associates not working with us were beyond friendly. We test drove our vehicle on Sunday and wanted to sleep on it before making our decision. Joe stayed 3 hours after to meet with us Monday evening not knowing if we were going to make a purchase or not. I would and have recommended them to others.

Martin C Hoover

15 de nov. de 2010

We moved to the area in September 2010 and I stopped in at Chesrown to check out their service department and met Tom Mason. Mr. Mason talked with me about their service and said he would appreciate my business. So, I followed up and made an oil change appointment for our 2010 Acadia. Tom met me when I arrived for the oil change and it was completed in a timely manner. People do make a difference.

jmorlan

12 de nov. de 2010

I own 3 cars, all are from Chesrown. I have had great experiences with both sales and with service. I have been dealing with Chesrown for about 15 yrs. In all of this time I can say that there has never been an issue that I was not able to resolve.

kbosworth

11 de nov. de 2010

I ordered and leased a new GMC Terrain through Chesrown and everything from start to finish was great! From Dave Friermood, Andy then to ultimately Mike Dunaway everyone did their best to make sure that my experience was very smooth. I have already begun recommeding your dealership to my family and friends.Thank you!Kelly Bosworth

jla2003tiffin

8 de oct. de 2010

Who knew buying a car could be this easy!?! My hat goes off to the Chesrown family for helping me find the perfect car, it really was a team effort. I'm a proud owner of a 2011 Chevy Malibu!! Thanks again Chesrown and a special thanks to Ryan Gill!

garyrusk

16 de may. de 2010

What an delightful experience purchasing our 2010 GMC Acadia from Chesrown and Mike DunawayBeing a two car family we have purchased eight vehicles over the last twenty years. I am experienced at researching the vehicles I consider purchasing. I have always shopped around for the vehicle I wanted to get the best deal so I have experienced most of the sales tactics used in the competitive automobile sales business.We did not feel the pressured into making the purchase. We described our needs and asked a lot of questions that were answered promptly and honestly. We were given a fair price for the Acadia we selected and make a reasonable counter-offer which was accepted. When we finalized the paper work the next day we were credited with another rebate we didn't even know existed.When we picked up the Acadia the next day Mike very patiently went through all the features of the new vehicle showing us how everything worked. He followed up with a couple of phone calls to see if we had any problems or questions. When we had questions about the functioning of the heater/AC system he came to our house to show us how it worked.We appreciated the phone call from Mr. Gill thanking us for purchasing our Acadia from Chesrown.Again, Mike, thank you for a pleasurable experience. Gary and Ruth Rusk

pkrinn

19 de mar. de 2010

Finally after 10 years of driving the "mommy van" and 112,000 miles later, I purchased my first Buick LaCrosse from Chesrown - Chevrolet Buick GMC Cadillac dealership in Delaware, Ohio. "Superb!!! That is the word I will use to describe the BEST car buying experience I have ever been through. I walked in on a Friday afternoon for a test drive, ended up taking the car home for an extended test drive, and drove home in the car of my dreams Monday evening!With a very special shout out to Tom Stephens my salesman, Id like to take a moment to share with you my appreciation of Tom's quality of service and professionalism. Tom was extremely very knowledgeable about the car, was always honest and truthful and did everything he could to accommodate my needs. There were no hassles, no pressure, and Tom did a wonderful job getting back with me.Tom successfully embraces and renders the following invaluable competencies:Presents a professional first impression. Discovers, defines, and understands his customers needs demonstrating joie de vivre. Listens and acknowledges customer opinions. Sets expectations in a relationship building manner. Differentiates through collaboration and relationship building. Exercises good judgment. Successfully close sales. Bottom Line: Toms quality of work and professionalism shines through and it is appreciated!I am glad to be a part of the Chesrown family. Chesrown can't be beat when it comes to customer service! Everyone that I had the pleasure of dealing with during the process was exactly that. A pleasure.This is by far the best dealership I have ever been to and I will be back when I purchase my next!A very happy customer (with a sweet ride!),P. Krinn

sunsunlover

9 de mar. de 2010

Most of my experiences with a car dealership are usually less than pleasant. This experience was different. The miniute I walked into the door I was placed with a salesman who was pleasant,informative and most importantly not pushy. I didn't have to spend hours trying to work a deal. They listened to what I wanted to do and put together a deal very quickly. This was by far my best experience ever. I would highly recommend this dealship to family, friends and colleagues. Thank you Kevin, Ryan and Dave

Ohio Power Tool

23 de abr. de 2009

Two months ago I was shopping for a new truck, I compared several dealerships and other online sources and was having trouble finding exactly what I wanted. The guys at Chesrown were amazing to work with and found me the exact truck I wanted, with the mileage I wanted, in the right color and all the right features which Im not sure how they did it. They had the truck ready to go two days later. After driving it for several weeks I had a problem and was worried because it was out of warranty but they took a look and fixed the problem at no additional cost. Best used car experience I've ever had in my life.

cloe_dog

20 de abr. de 2009

I have been dealing with this dealership for the past 30 years and have recommended at least 50 of my clients and friends and have never heard a complaint. The Chesrown family has proven time and time again with their honesty, attention to detail and their commitment to serve each person like the day you purchase your auto. Personally having my own business I hear the community responce and it has always been excellent. We need to keep this business with our families forever.

shumphrys

20 de abr. de 2009

Dealing with Ryan Gill and Chesrown GMC was an absolute pleasure. Ryan and his team of professionals put me in the right vehicle at the best price around. They listened to my wants and needs and worked within my budget to ensure I didn't just buy a vehicle, but the right vehicle. After the sale, Ryan called to make sure my Yukon was meeting my expectations and that I was 100% satisfied with the experience. The Chesrown facilities are clean, well maintained and represent GM in the best possible light. I am so impressed with Chesrown GMC that I have recommended Ryan to several of my friends in the market for a new vehicle, and I am pleased to say that they are buying their next car from Chesrown GMC. Chesrown GMC - the way car buying should be!

ksteven6

19 de abr. de 2009

I began using Chesrown Auto Group in 2007 for all servicing for my fleet of Cadillac Deville's & Escalades. I am always satisfied with the service and prices because I know and trust the service department to go to bat for me taking into consideration my usual limited budget, which helps in affording my company to continue providing high end vehicles. I am always delighted by the professional courtesy and most importantly their flexibility for servicing around my reservation needs. I look forward to the economy bouncing back so I can begin updating my fleet. Without a doubt all future Cadillac purchases (and personal) will be from Chesrown Auto Group in Delaware. On occasion I've had the good fortune to provide service for the Gill family and can testify they are as genuine, honest and a down to earth family as the commercials says. Because of that, plus their attention to perfection, and their genuine passion for their clients well being keeps my confidence high allowing my company to maintain our reliable reputation keeping our clients riding comfortably and with style. I know Im not the biggest" or that "significant V.I.P. client, but, at Chesrown, Im always treated like one, and I confidently can say, you will be too!

marcello14

16 de abr. de 2009

All I can say is WOW. The entire process was virtually seemless. My salesman, Ryan Gill, made my family and I feel right at home- he even brought his dad (owner Jim Gill) to congratulate us on our new Pontiac G8 - which we LOVE. Ryan took his time and ensured we went through all my vehicle and financing choices. When we come back for maintenance, they always have a loaner for us and usually finish the job ahead of time. I never thought I would say this about any auto dealer, but, I cant wait to buy from Chesrown again!

memorgan22

16 de abr. de 2009

The experience we had with this dealership was truly unlike any other. It was EASY, STRESS FREE and ENJOYABLE. Ryan Gill went out of his way to make the process as simple as possible for us. We have two kids so it was much appreciated the efforts he took to listen to what we wanted, make test driving the car convienient, make the communication stress free and the purchasing- incredibly quick. Obviously the customer service was unlike any other that we have received and not only that, we got an amazing deal on the price. We would recommend this dealership to anyone. Amazing!!!

mchretien

15 de abr. de 2009

Customer focused, friendly and very competent. I needed repairs performed. Once the service technician had a chance to diagnose the problems, they were clearly explained and several remedy options were provided. They readily provided a courtesy car and completed the work early.