techknox

8 de sep. de 2015

Came in for warranty work and 2 other issues. oil press fluctuates and keeps giving message to shut off eng, very annoying. Trouble shot to bad sending unit, would require 3 days to get part. Other issue they could not find anything wrong yet once i drove off it was still an issue. After that i told them i would like the part they ordered sent to a closer dealership for repair. They said no problem would call them and explain the issue and send part to them. Never called, a week later they are like sorry once you said going to another dealer it is their issue they'll have to re diagnose themselves and order themselves. No longer our issue...Once they had made that decsion dont you think you should have let the customer know you were not going to do what you had promised you'd do and not let customer go a week thinking it was in work? Another week gone, now need to bring in 2 more times, 1 to "re diagnose" and another to come back after part comes in.

KyleeEngel

17 de jul. de 2015

I bought a preowned cobalt and it was a very easy process. The salesman was great as well as the finance department. I would recommend this dealership to everybody!

Barryg

7 de jul. de 2015

After searching the area for a newer car. I finally found one a Ciocca in Quakertown. They have great prices and very great customer service salse representatives. Matt Dymit, thank you for my car buying experience

Rdietrick

22 de may. de 2015

I was in the market for a new Chevy Tahoe, so I visited a dealership (not to be named) that I had purchased 4 other vehicles from in the past 2 years. Being this is the 5th vehicle I figured they would roll out the red carpet and work a deal with me. I was wrong. On a whim I decided I would contact Ciocca Chevrolet in Quakertown to see what inventory they had. From the gate, the staff was fantastic. I was put in touch with the GM Iad Antonios and he immediately said he wanted to earn my business. We negotiated and came to an agreeable figure without me physically seeing the vehicle. Iad offered to drive the car to my house on a Sunday for me to see it and drive it. Seriously never had customer service like that before! John Hall was the salesman for the transaction and made everything smooth and painless. He was beyond knowledgable about the vehicle and its options. He was a pleasure to work with. I HIGHLY recommend Ciocca Chevrolet in Quakertown if you are looking for a painless car purchase from a friendly staff, with impeccable customer service skills. FIVE STAR ORGANIZATION

Ryan Dietrick

22 de may. de 2015

I was in the market for a new Chevy Tahoe, so I visited a dealership (not to be named) that I had purchased 4 other vehicles from in the past 2 years. Being this is the 5th vehicle I figured they would roll out the red carpet and work a deal with me. I was wrong. On a whim I decided I would contact Ciocca Chevrolet in Quakertown to see what inventory they had. From the gate, the staff was fantastic. I was put in touch with the GM Iad Antonios and he immediately said he wanted to earn my business. We negotiated and came to an agreeable figure without me physically seeing the vehicle. Iad offered to drive the car to my house on a Sunday for me to see it and drive it. Seriously never had customer service like that before! John Hall was the salesman for the transaction and made everything smooth and painless. He was beyond knowledgable about the vehicle and its options. He was a pleasure to work with. I HIGHLY recommend Ciocca Chevrolet in Quakertown if you are looking for a painless car purchase from a friendly staff, with impeccable customer service skills. FIVE STAR ORGANIZATION

KurtB

11 de may. de 2015

I spent a lot of time shopping for the right truck at the right price around the area. This dealer has the most helpful and kind staff that are willing to work for you to get you the vehicle you want at the price you can afford. I highly recommend.

Valerie

18 de mar. de 2015

Everyone at the dealership is extremely helpful, courteous and knowledgeable. They go above and beyond to make sure that your car is repaired properly and in a timely manner.Will definitely recommend them to my friends and family. Thank you.

Johni

7 de feb. de 2015

Found the dealership through autotrader. Good on pricing. Their cioccia promise is great. Who doesn't like free oil changes. Especially one on your birthday. We were there for quite a bit of time with financing issues. They did what ever they could to help me drive off the lot that day. New tires ,brakes, rotors ,ect. They even got us a bite for the wait. I don't think I'd be able to shop anywhere else and not be disappointed with the service. They've set the bar high and I don't think I could find a place that could reach it.

mrupert

30 de ene. de 2015

We totally enjoyed our experience with our salesman, Jon Hall, and the rest of the staff at Ciocca Chevrolet! Everyone was so helpful, knowledgeable, and friendly! We would definitely tell other people to buy a car here!

JCWILDCAT85

22 de ene. de 2015

I came so close to purchasing a vehicle at Ciocca Chevrolet. I have been looking for a 2000 - 2004 Toyota Tacoma Extended Cab. They had one available and it was the closest to what I wanted. The price was decent. The woman who kept in contact with me was amazing. Super friendly and was as helpful as she could be in getting me any information I asked for. Planned on keeping my daily driver and buying the truck for mainly winter driving so my issue on why I wasn't able to purchase from them was because I had no idea on how I was to get down there to bring the truck back. I can kick myself for not going down and at least test driving the truck and then figuring out how to bring it back home. Whomever bough the truck is one lucky person.

Rich Boos

15 de sep. de 2014

The experience at Faulkner Ciocca Chevy was incredible. David got me preapproved and I just had to show up to sign the papers. Everyone was friendly and knowledgeable. It probably helps that half of the people I ran into already owned the car I was purchasing, so kudos for linking me with a sales representative who knew everything about my car.I would probably go back just to hang out with the friendly people. My friend and I had a great day, and the mrs. jaw dropped when I came home in the new car.

stlcards

7 de sep. de 2014

Very knowledgeable sales personnel. Lee Ziegler's knowledge of trucks and the different packages and options offered was especially appreciated, Very helpful in every aspect of the purchase. My truck buying experience at Faulkner-Ciocca was enjoyable. Everything a car dealership should be.

STLCards

7 de sep. de 2014

Very knowledgeable sales personnel. Lee Ziegler's knowledge of trucks and the different packages and options offered was especially appreciated, Very helpful in every aspect of the purchase. My truck buying experience at Faulkner-Ciocca was enjoyable. Everything a car dealership should be.

jcrozier

6 de sep. de 2014

Had a good experience at FC Chevrolet. Purchased a new truck from Russ Kingerly. I would recommend others to give them a shot to make a deal.

UncleMunkle

31 de ago. de 2014

I have been driving and buying car and trucks for over thirty years and I have never had such an easy job of it except when my Father-in-law GAVE me a truck. Stephanie Good contacted me so quickly after my initial informational request that I thought she was in the rom with me. Gregg Ciocca was among the nicest sales persons I have ever met, and I thought I had met the best years ago. My wife and I drove over thirty miles to meet the people at Faukner-Ciocca and we were not disappointed! Would I shop here again? The answer to that is, "Hell Yeah!" Great job guys, I will see you next time.

kristiekaz1969

31 de ago. de 2014

My husband and I had been looking for an SUV that fit our needs and was within our budget. After going to other dealerships, we ended up here and we couldn't be happier with the outcome. We love our new Chevy Traverse! Thanks so much Chris & Mark and everyone at Faulkner Ciocca for all your help and making the purchase of our SUV such a positive experience.

Michael J Burton

31 de ago. de 2014

I have been driving and buying car and trucks for over thirty years and I have never had such an easy job of it except when my Father-in-law GAVE me a truck. Stephanie Good contacted me so quickly after my initial informational request that I thought she was in the rom with me. Gregg Ciocca was among the nicest sales persons I have ever met, and I thought I had met the best years ago. My wife and I drove over thirty miles to meet the people at Faukner-Ciocca and we were not disappointed! Would I shop here again? The answer to that is, "Hell Yeah!" Great job guys, I will see you next time.

kristiekaz1969

29 de ago. de 2014

My husband and I had been looking for an SUV that fit our needs and was within our budget. After going to other dealerships, we ended up here and we couldn't be happier with the outcome. We love our new Chevy Traverse! Thanks so much Chris & Mark and everyone at Faulkner Ciocca for all your help and making the purchase of our SUV such a positive experience.

jwsmithpa

23 de ago. de 2014

Thanks to Russ, Jason and the all the staff who helped us in the purchase of our new 2014 Silverado. The whole process was very pleasant - from the initial visit to picking up the vehicle a few days later. Faulkner honored their price, which blew away the competition! But more than that, the whole experience was great! We were comfortable right from the start, feeling that we were being treated fairly and with integrity. Anyone looking for a new Chevy needs to take a serious look at this dealership.

Jeff&MaryS

23 de ago. de 2014

Thanks to Russ, Jason and the all the staff who helped us in the purchase of our new 2014 Silverado. The whole process was very pleasant - from the initial visit to picking up the vehicle a few days later. Faulkner honored their price, which blew away the competition! But more than that, the whole experience was great! We were comfortable right from the start, feeling that we were being treated fairly and with integrity. Anyone looking for a new Chevy needs to take a serious look at this dealership.

Tesch123

17 de ago. de 2014

Great service. Friendly atmosphere. Everything was explained to me. Would return back and refer to my family and friends. Enjoying my new car. Thank you again.

phillymacuser

1 de ago. de 2014

I have never written a review for a car dealership. However my experience at Faulkner was exceptional. I purchased a vehicle on 7/31/14 after several weeks of looking for a specific vehicle. I initially was contacted by Stephanie G regarding my vehicle purchase after submitting an online inquiry. Stephanie was very professional and wanted to find out exactly what I was looking for in a vehicle. She did not pressure me to come into the dealership, but rather focused on customer service and determining what I was looking for. (Of note other dealerships were just concerned with me getting into the door, not determining if they even had a vehicle I was interested in.) I was then put in contact with Eric K a salesperson. Eric greeted me when I entered the dealership and showed me around the vehicle. However Eric again was very professional and did not try and pressure a sale. He even sent me a You Tube video of the vehicle prior to my arrival to the dealership! Eric worked diligently to get the vehicle and equipment combination I was looking for. However I determined while there I wanted something a little different than I initially thought. He took the change in stride and brought the new requirement to the Sales Manager. Enter Ray, obviously the Sales Manager. Ray does a great job with his team and it shows! He also was very professional and did not try to force a sale. We realized the vehicle I wanted was not on his lot, but he offered to find it and still make me a deal that was fair. I informed him that I was in contact with several other dealers and he said he would be their prices! I left the dealership with Ray looking for the vehicle and equipment combination I wanted. This is important because in my experience car dealers do no want you to leave, especially when they know you are ready to purchase! However Ray did not try to make a car on his expansive lot fit me, but rather find the car that I wanted! He only asked that I give him a day or so to try and locate the vehicle. Ray called me later that evening and told me he located the vehicle and he would call with appointment to come in when the vehicle arrived. As promised he called a couple days later with my vehicle now in his inventory and with a phenomenal deal! I scheduled to go in a couple days later to complete the purchase. I went in and met with Mark S Finance Manager that handled all of the necessary paperwork in a thorough and speedy manner. Mark was again another example of stellar customer service! My experience was so positive that I will be returning with family and friends to purchase vehicles in the future!! I have purchased several new vehicles in my life and have not had such a positive experience ever! Everyone I encountered was genuinely interested in providing excellent customer service above all else!! If you are looking for a new Chevrolet product go see the team at Faulkner Ciocca Chevrolet!!

phillymacuser

1 de ago. de 2014

I have never written a review for a car dealership. However my experience at Faulkner was exceptional. I purchased a vehicle on 7/31/14 after several weeks of looking for a specific vehicle. I initially was contacted by Stephanie G regarding my vehicle purchase after submitting an online inquiry. Stephanie was very professional and wanted to find out exactly what I was looking for in a vehicle. She did not pressure me to come into the dealership, but rather focused on customer service and determining what I was looking for. (Of note other dealerships were just concerned with me getting into the door, not determining if they even had a vehicle I was interested in.) I was then put in contact with Eric K a salesperson. Eric greeted me when I entered the dealership and showed me around the vehicle. However Eric again was very professional and did not try and pressure a sale. He even sent me a You Tube video of the vehicle prior to my arrival to the dealership! Eric worked diligently to get the vehicle and equipment combination I was looking for. However I determined while there I wanted something a little different than I initially thought. He took the change in stride and brought the new requirement to the Sales Manager. Enter Ray, obviously the Sales Manager. Ray does a great job with his team and it shows! He also was very professional and did not try to force a sale. We realized the vehicle I wanted was not on his lot, but he offered to find it and still make me a deal that was fair. I informed him that I was in contact with several other dealers and he said he would be their prices! I left the dealership with Ray looking for the vehicle and equipment combination I wanted. This is important because in my experience car dealers do no want you to leave, especially when they know you are ready to purchase! However Ray did not try to make a car on his expansive lot fit me, but rather find the car that I wanted! He only asked that I give him a day or so to try and locate the vehicle. Ray called me later that evening and told me he located the vehicle and he would call with appointment to come in when the vehicle arrived. As promised he called a couple days later with my vehicle now in his inventory and with a phenomenal deal! I scheduled to go in a couple days later to complete the purchase. I went in and met with Mark S Finance Manager that handled all of the necessary paperwork in a thorough and speedy manner. Mark was again another example of stellar customer service! My experience was so positive that I will be returning with family and friends to purchase vehicles in the future!! I have purchased several new vehicles in my life and have not had such a positive experience ever! Everyone I encountered was genuinely interested in providing excellent customer service above all else!! If you are looking for a new Chevrolet product go see the team at Faulkner Ciocca Chevrolet!!

ron.fulp

28 de jul. de 2014

We were happy with our choice at another dealership. But my partner, Ron, saw a better price for the same car on the Faulkner-Ciocca website so he drug me into the dealership, we were so impressed... we bought! Excellent choice! The attention to our needs was astounding. Greg really listened to every need we had for a new car. We highly recommend Faulkner-Ciocca to everyone. Great shopping experience!

beckslight0019

26 de jul. de 2014

Very happy with my new truck. Every one at the dealership was very nice and helpful with the process of me buying my new truck. Thanks.

The Keich Family

25 de jul. de 2014

My husband and I were getting ready to go on a family vacation when deciding to move to a larger vehicle. We reached out to Faulkner and had absolutely outstanding service. We were greeted with smiling faces from the second we walked in the door. Everyone was so helpful and friendly, it was so nice to not feel so tense when making this car purchase. Alli and Chris were awesome when working out the numbers before even coming in to test drive the vehicle. The numbers never once changed from when we were talking on the phone throughout the entire process. I am always worried about the teaser rate other dealers offer you and than what the monthly payment is when you arrive. This was our first purchase with Faulkner and we will sure to be back in the future. We also have already told some of our friends and family what a stress free and fantastic job everyone at Faulkner did from start to finish. We felt that they were thorough in going over the vehicle but also kept in mind that we were in a bit of a time crunch. This could not have gone any better, we will surely be back in the future.

kingtut844

24 de jul. de 2014

My husband and I were getting ready to go on a family vacation when deciding to move to a larger vehicle. We reached out to Faulkner and had absolutely outstanding service. We were greeted with smiling faces from the second we walked in the door. Everyone was so helpful and friendly, it was so nice to not feel so tense when making this car purchase. Alli and Chris were awesome when working out the numbers before even coming in to test drive the vehicle. The numbers never once changed from when we were talking on the phone throughout the entire process. I am always worried about the teaser rate other dealers offer you and than what the monthly payment is when you arrive. This was our first purchase with Faulkner and we will sure to be back in the future. We also have already told some of our friends and family what a stress free and fantastic job everyone at Faulkner did from start to finish. We felt that they were thorough in going over the vehicle but also kept in mind that we were in a bit of a time crunch. This could not have gone any better, we will surely be back in the future.

Ligles5163

21 de jul. de 2014

Focus on customer experience to be good. The team at Faulkner accomplished it! Thank you to all who assisted with the purchase. See you again soon.

morris18951

30 de jun. de 2014

Everyone at Faulkner-Ciocca Chevy made our new car buying experience a positive one.We only have good words to say about everyone we worked with. They honesty wanted to earn our business.When the customer walks away felling like they got a good deal on a new vehicle and a more than fair trade in, it's a win for everyone.I would recommend anyone looking for a new vehicle visit this dealership first, because you won't need to look anywhere else.And when you do, please go see Jack Armbruster for your next vehicle.And tell him I sent you, because I get a referral fee for each new or used vehicle purchase.

Brian Morris

30 de jun. de 2014

Everyone at Faulkner-Ciocca Chevy made our new car buying experience a positive one. We only have good words to say about everyone we worked with. They honesty wanted to earn our business. When the customer walks away feeling like they got a good deal on a new vehicle and a more than fair trade in, it's a win for everyone. I would recommend anyone looking for a new vehicle visit this dealership first, because you won't need to look anywhere else. And when you do, please go see Jack Armbruster for your next vehicle. And tell him I sent you, because I get a referral fee for each new or used vehicle purchase.

JamieLeibenguth

29 de jun. de 2014

I would like to start by saying that I have been to several dealerships in the past few weeks and not one honest experience. I have bought several new and used vehicles in my life and i know allot about the automotive industry to know a bad deal when i see one. I decided to check out Faulkner Ciocca when I saw they had one of the best prices advertised for the vehicle I was interested in. First I thought it was another gimmick to get me in there but it turns out it was not. These people were very kind and honest about everything. They did not hide anything from use.Gave us several different options to help us decide what was best for us and did not push us into something we did not want. This was one of the most pleasant car buying experiences we have had yet. Thank you Greg Ciocca!!

ptcasol05

25 de jun. de 2014

It was a great car buying experience. Everybody was really nice and knowledgeable. This was the second car I bought at Faulkner Ciocca. They found me the best deal.

mclane1321

28 de may. de 2014

I went into the dealer looking to browse at some used SUV's with low mileage. I did not have the expectation onf making a deal that day, but if the price was right, it was an option. Gregg showed my wife and I a used SUV that fit the description of what we were looking for, it was priced well and was in excellent condition but wasn't the color we wanted. He asked if we would have any interest in a new model, so we entertained the idea. He told us the "bottom line price" which was excellent, but there was no room to haggle. I had a trade and didn't get near what i was hopping, but my expectations for it were a little high, they did come up on their offer to get my business. Everything was seemless. The paperwork and financing was easy as well, they have some good service packages they add on to the manufacturers warranty, some come at no cost (service plan for an extra year) and some come at a cost (LMW 6 yrs 90000 miles). All in all, it was an easy experience and we walked out within 4 hours of going in, with a new SUV. Thanks!

Mike M

28 de may. de 2014

I went into the dealer looking to browse at some used SUV's with low mileage. I did not have the expectation of making a deal that day, but if the price was right, it was an option. Gregg showed my wife and I a used SUV that fit the description of what we were looking for, it was priced well and was in excellent condition, but wasn't the color we wanted. He asked if we would have any interest in a new model, so we entertained the idea. He told us the "bottom line price" which was excellent, but there was no room to haggle. I had a trade and didn't get near what i was hopping, but my expectations for it were a little high, they did come up on their offer to get my business. Everything was seemless. The paperwork and financing were easy as well, they have some good service packages they add on to the manufacturers warranty, some come at no cost (service plan for an extra year) and some come at a cost (LMW 6 yrs 90000 miles). All in all, it was an easy experience and we walked out within 4 hours of going in, with a new SUV. Thanks!

J.H., Smioreun

16 de may. de 2014

I will be honest, my sales experience was great, a shorted bulb was replaced... BUT I bought my 2008 PT Cruiser preowned. I spent almost 9k on it. It was a replacement from a car accident where someone totaled my, and my 80 yo mothers car. I purchased and was told it had a 28 point checkup. I am not sure what was "checked" The antifreeze was dirty, the air filter was BLACK (I still have it, and replaced it myself) I am suspect of the plugs. The gas mileage is estimated 19/22, I was getting 14/18, that went up a few points after the air filter. Bottom line... now in May, the plugs are not good... and the head gasket is going (Per my personal mechanic), as the Antifreeze color is off and the car is overheating. I am reasonable, head gaskets usually have to be opened up to see the state, or have a chemical test run. But to have basic tune up items not serviced for 9k? Faulkner will NEVER see my business again. I went on the word of close relatives, and a few friends, all long time Faulkner customers. I will not be back and I suspect THEY won't either. Now my 80 mother and I, have a low mileage, car not looked over that we may not be able to fix or use. I am sure our insurance company won't give us another 9k.

mikeswartz

14 de may. de 2014

first time here....a few problems none of which the dealership created but they quickly righted the ship each time making it great experience...great selection .. terrific price..friendly people.....russ kingery did a super job

knicks73

29 de abr. de 2014

Eric, Jason and Lisa were absolutely great! Contacted them online and made a trip from NYC. There car was waiting for me, detailed, at the exact price that was promised to me! Would definitely get another car from here!

Mike

27 de abr. de 2014

Great Experience! Eric, Jason and Lisa were absolutely great! Contacted them online and made a trip from NYC. There car was waiting for me, detailed, at the exact price that was promised to me! Would definitely get another car from here!

harrymtorres

7 de abr. de 2014

I met Gregg upon me first walking in the door at Faulkner Ciocca Chevrolet, originally looking for a used vehicle, basically considering options. Gregg educated me on programs and incentives provided by GM at the time of my visit, which gave me the opportunity to finally own a brand new vehicle. I dont consider this type of use of resources to be a "sale" but instead, a sales representative educates the customer on whats available and why it would be better for you. It takes the pressure off of being sold a product. My experience with Gregg and Faulkner Ciocca Chevrolet was an excellent one, and I will not hesitate to do it again...when the time is right. :-)

smhilbig

2 de abr. de 2014

We needed a car immediatlely, was not sure about credit, this dealership and all their employees worked with us with everything we needed. Had a beautiful new car in one day. thank you Faulkner-Ciocca Chevy in Quakertown and all the employed we dealt with.

2014truck

1 de abr. de 2014

I went to look at new Chevy trucks, not really sure if I was going to buy one. After talking with Jason and going for a test drive, my mind was made up. I wanted to buy one. The only question now was how difficult would it be to get a deal that I was happy with. They evaluated my trade-in and gave me an offer. I countered with what I was comfortable with and a deal was made. There was no long period of waiting for them to check with the manager. After a brief conversation, the approval was given. They took my new vehicle back for a quick detail, filled the tank with gas, helped me transfer my belongings to the new vehicle, and I was on my way. They showed me how everything worked in a quick, easy to understand way. I definitely recommend them to anyone.

2014 truck

31 de mar. de 2014

I went to look at new Chevy trucks, not really sure if I was going to buy one. After talking with Jason and going for a test drive, my mind was made up. I wanted to buy one. The only question now was how difficult would it be to get a deal that I was happy with. They evaluated my trade-in and gave me an offer. I countered with what I was comfortable with and a deal was made. There was no long period of waiting for them to check with the manager. After a brief conversation, the approval was given. They took my new vehicle back for a quick detail, filled the tank with gas, helped me transfer my belongings to the new vehicle, and I was on my way. They showed me how everything worked in a quick, easy to understand way. I definitely recommend them to anyone.

SusanKov

24 de mar. de 2014

Our experience was great from the beginning. We submitted for prices through the True Car buyer program and heard back from Faulkner-Ciocca as one of the dealers. We first visited a closer dealer but didn't get greeted when we came in and knew nothing about the program or didn't have much to say about the new Chevy Tahoe (2015 model). We decided to drive to Quakertown (About a 45 minute drive for us) and were not disappointed. We were helped from the beginning. We were able to drive a 2015 Tahoe but didn't want the color available (white). Were told that many were ordered and would be arriving mid March. We called then and came up on Saturday, March 15th. We were able to bring one home to see how we liked it and to make sure it fit in our garage.We emailed our salesman, Eric Kratchwell, and told him we wanted to purchase (and what color) so it would be ready for us on Monday, the 17th. We went up and completed purchase on March 17th, 2014. We're very happy with our new purchase.Susan and Jeff Kovalesky

nicky

13 de mar. de 2014

I was told by the finance mgr that I would receive a refund from the bank for the extended warranty which was financed as part of the loan and which I canceled, and he advised me to call the bank, called the bank and was told that is not correct. Again I called finance mgr and asked how do I get my refund? This time I was told i had to contact the company that had the warranty, called and was told the dealership has to refund the warranty and once I told them which dealership it was, they knew I was going to have trouble and advised me to call back and ask for the dealeship's accounting dept. because the finance dept won't help you. When I called the dealership they would not provide the accounting dept phone #. I had to hire an attorney. I have to admit there was dealership form for the cancelation that I signed but the lower portion of the form was completed after I left the dealership and I never received a copy of this form. Now I have to wait to trade in the car in order to get the payout figure to show the reduction of the amount for the extended warranty. I will never get a refund. If it was not for my attorney sending a letter I would have never gotten the payout figure reduced.

dawnboyer

3 de mar. de 2014

We told Jason Snyder what we are looking for and he found it. This was the 3rd dealer we went looking started thinking that we could find the deal we wanted. Jason got in the truck we wanted with 24hrs never felt pressured to buy. I felt at home talk to everyone at the dealer GREAT GROUP of people working there. Looking forward to getting a car in next couple years for my wife

alexander81

2 de mar. de 2014

it was my first experience to buy a car at a dealer - after two disappointments with other dealers - Subaru Ciocca was the one standard I expected. I am thrilled the way everyone treated me. I'm just happy :):):)I wish the company all the best and hope that this team of competent employees an managers makes a lot more people happylike they did with me.Thank you all a lotAngelika Kennerly

rmuschert

1 de mar. de 2014

I visited Faulkner-Ciocca Chevrolet to purchase a Malibu I took a test drive and was impressed with the ride and comfort that the Malibu offered me. I choose a black one to purchase it didn't come equiped with two of my favorite options heated seats and a moon roof. I was told by Eric Kratchwell that they could be added to the vehicle I was buying. This was a really positive buying experince for me. I felt the sales force and finance went the extra mile with me. I would recommend this dealership to anyone.

Jesus Rivera

21 de feb. de 2014

I went to Ciocca Subaru to service my car. As always, I got the best service possible. While I was waiting for my car, my wife and I decided to look around at some of the newer used models of Subarus. We were approached by Mr. Iwanicki. He began by asking if there was anything he could do to help us and we responded by saying, "No, we are just looking around." Mr. Iwanicki introduced himself as Ron and asked if he could help us. We agreed, so then he asked what we were looking for in a car. I explained that we had a very nice car but the car didn't have all-wheel drive like the Subaru. Ron then showed us serval different models of Subaru cars, but we were not ready to give up on the luxuries of our present car and decided not to trade our car. Ron then asked what was holding us to our present car. We answered, "Well, we feel that we were giving up too much of our luxuries." Ron then asked about the luxuries we were hanging on to. Afterwards, he showed us some cars that had every thing we were looking for. We were highly impressed and Ron took us through all the paper work and got us approved to drive home in our new 2014 Subaru Legacy. I never thought we would be walking out in a brand new car. We are very happy with our new car. Thank you Ciocca Subaru for your great staff and fast and friendly service. We look forward to doing business again. Jesus and Norma Rivera

Andrew9791

5 de feb. de 2014

Great experience buying from Faulkner-Ciocca! Russ was a huge help, and very friendly! I came in to purchase a Chevy Cruze LTZ, and learned that the payment I was hoping for was a far shot. After just a day Russ and his team worked every possible angle to get me into the car, and needless to say I am now in the exact car I wanted to be in. Thanks guys for a great buying experience!

Roblaur

1 de feb. de 2014

We had a fantastic experience. Jason was very knowledgeable and friendly. Would recommend him and the dealership to anyone. Everyone was very helpful and friendly.

Erinehein

26 de ene. de 2014

Russ was very helpful and was able to answer all of my questions to ultimately help me choose the right car for me and my family

barrydewitt

11 de ene. de 2014

Gave me a price quote and a trade value all over the telephone. I arrived at dealership and they did a quick walk around of my trade to confirm the information that I provided. They got me a great interest rate (that appeared to be the buy rate, as it was very competitive). I did the paperwork and I was on my way. No funny business once arriving at the dealer, very straight forward and they followed through with all of the numbers that we agreed to over the phone. Visit Shawn for your next Subaru, I think you will be happy.

Chevy Man

9 de ene. de 2014

I very recently was trying to purshase a new Cruise from Faulkner due to the price base on-line. As usual they advertise with incentives that the majority of people would not qualify for, but it still was a good price. My problem was with my trade in, i tried to work with Lisa on line but got a real low ball price on my trade in, which was a 2012 Cuise in excellent condition. She gave me a range that was under EVERY other dealor that seen my car. I have bought many cars on-line, even negotaiting the trade in price based on the condition I state. If I show up and its now what i state, well deal is off. I told Lisa, that Her quote was so low it was not even worht my trip, I never heard back from her. I find that pretty odd. Soooo while they advertise good prices...1) Most wont qualify 2) Low ball your trade in.

kimmonk

11 de dic. de 2013

Bought a new 2014 Subaru Impreza. Fantastic Sales/Service. Best experience yet buying a car. Highly recommend!! Great Staff, very courteous. HIGHLY RECOMMEND going there!!

samurai_kizashi

1 de dic. de 2013

Why Faulkner-Ciocca Chevrolet?1. Their staff is welcoming2. Their service department knows their stuff3. Jason Snyder provided an absolutely excellent car-shopping experience4. A no-pressure environmentNow the details:Showed up looking to find a used car replacement for a family member. Left with an AMAZING used car which was absolutely loaded. Jason Snyder deserves recognition for 5-star customer treatment (along with the hard-working staff in all the departments that assisted - Joe and Mark, thank you again!).God bless Faulkner Ciocca Chevrolet!

Ramon

1 de dic. de 2013

Why Faulkner-Ciocca Chevrolet? 1. Their staff is welcoming 2. Their service department knows their stuff 3. Jason Snyder provided an absolutely excellent car-shopping experience 4. A no-pressure environment Now the details: Showed up looking to find a used car replacement for a family member. Left with an AMAZING used car which was absolutely loaded. Jason Snyder deserves recognition for 5-star customer treatment (along with the hard-working staff in all the departments that assisted - Joe and Mark, thank you again!). God bless Faulkner Ciocca Chevrolet!

barratt20

23 de nov. de 2013

Extremely displeased with the lack of service received here today. The condescending nature of mark regarding the concern I have for my safety and the safety of my children is astounding. While driving 60mph on interstate 80 this morning my 09 chevy traverse shut down while driving. The suggestion that because no codes showed up and there is nothing they could do is absurd. "GM Doesn't pay us to just take things apart when there are no codes" was an unacceptable response. Ordinarily I do not have issue with FCC there have been many issues with the engine in this vehicle, they are documented issues. A year ago almost to the day FCC had my vehicle for a period of 8 weeks due to an ECM issue. The fact that this wasn't even entertained as a possible cause for problem today is unacceptable. Your customer service has failed today, asking me not to return... Not at all acceptable. I have filed a complaint with General Motors, they have escalated the issue and Faulkner will be repairing this problem. I highly doubt that mark has been in my position as he stated he's put his wife and children in a vehicle with this particular issue and "dealt with it" fortunately concern was shown at General Motors, a sales manager is just that- a sales manager. This man should NOT be dealing with service issues. Admittedly, I was upset but his eye rolling and excuses add fuel to an already upsetting situation. Huge thumbs down.

Zics

22 de nov. de 2013

Did a test drive of a CPO Equinox that had all the features that I was looking for and during the drive made note to the salesman that the car had some issues like a vibration on the front end both while driving and when brakes were depressed, which he remarked that they would look into Returned to the dealership and the Sales Manager wanted to drive the car himself. So as wre gong down the road and I'm pointing out to him the issues I felt the car had, he repeatedly kept trying to tell me that this was normal. Everything I brought up, he would almost argue wih me about it and not take my concern seriously. Needless to say, we returned to the deLership and I walked out without any further conversation about the car. I found his behavior to be very unprofessional and rude to say the least. I won't be going back there, for sure!!

Olechevyredneck

16 de nov. de 2013

100% recommended dealership. The whole staff was very friendly and extremely helpful. I must've changed my mind about a million times and I never once got the smallest bit of frustration from anyone . They were also the cheapest after getting quotes from about ten different dealers they went lower then any other dealer could go

officegoddess1957

4 de nov. de 2013

Everyone was great and very friendly. Great customer service, very accommodating. The price was right. My only feedback would be, when offered an extended warranty I wasn't offered the GM extended. I had to call back, cancel the that was offered add purchase the GM.

Steven Dawson

28 de oct. de 2013

I went into the dealership not to buy a car but to have some keys made for our Saturn. I couldn't find where I should go and I saw an employee, which turned out to be Greg Fichter, and I asked him. He could have just pointed me in the right direction but instead he said he would personally accompany me to make sure my visit was successful. While my keys were being made, I told him about my credit, which wasn't the greatest, and about my current auto, which was continually breaking down due to age. I asked him if he thought if someone with bankruptcy on my credit record would be able to buy a new car. He said he didn't know but we could sit down and explore the situation. So I did. We proceeded from a credit check which passed to other employment questions which passed; to finding a new car that was on sale or had incentives because I needed a deal. Every hoop that was needed to be jumped through occurred. I am grateful for my entire experience and to Mr. Fichter in particular. We are enjoying our new car, a 2013 Chevy Sonic!.

Sarmetta65

25 de oct. de 2013

I was recommended to Faulkner-Ciocca Chevrolet by my insurance company, USAA. They recommended three other dealerships in addition. I spoke with the other three first in addition to two other dealerships in my area before contacting Faulkner-Ciocca due to proximity. Faulkner-Ciocca is an hour and forty five minutes from my house. After speaking with Karen Allison I knew I wanted to do business with this dealership. When I arrived, I met Karen and to my surprise would be dealing with someone else for my vehicle purchase. I was slightly disappointed. I was introduced to Greg Fichter. After meeting with Greg I was as impressed with him as I was with Karen. His enthusiasm, knowledge of the vehicle, level of professionalism and interpersonal skills were far better than anyone I had met at any other dealership. At this point, I wanted to buy my vehicle from Greg. When we discussed price of the new vehicle and trade in value of my vehicle I was very impressed. The price of the same vehicle at other dealerships was thousand of dollars more and they gave me two thousand dollars more for my trade than any other dealership. I currently have four vehicles and have purchased more than fifteen new vehicles over the years and I have never been treated so fairly and respectfully. I knew what my vehicle was worth and the other dealerships tried to rip me off. I highly recommend this dealership and would drive the hour and forty five minutes in a heartbeat for my next vehicle.

cfirestone

23 de oct. de 2013

I gave the rating I did because of the people involved in the transaction. Greg Fichter and the finance manager are honest and nice people to deal with. I am a repeat customer and they are the reason I came back for the 2nd time in 3 months.

Dameion

21 de oct. de 2013

My experience was great, it started off with a little mis communication, but the sales rep that dealt with me did a great job. Thanks alot.

lesjustin

21 de oct. de 2013

Excellent Experience. I traveled over 2 hours because know dealership in my area could come close to the deal that Faulkner Ciocca made for us.

panick

12 de oct. de 2013

Used Car Manager, Joe White, has terrible Customer Service skills. I went to this dealership looking for a used Corvette and wanted to use my 74 Vette as a trade. Joe was very nice and accommodating when I first came to the dealership and he thought there was a good chance for a sale to be made. However, his disposition changed on a dime when I returned to the dealership with my Vette to be looked so we could agree on a trade in value. The dealership looked over the car and Joe quoted me a trade in value that I could not accept, when I indicated that I could not accept their offer, he stomped away like a child without uttering a word. When the sales person I was dealing with tried to get Joe to come out and to say good bye before I left, he didn't have the common courtesy to come out and at least say "thank you for coming in and sorry we couldn't make this work out today." I would have expected this from a sales manager, needless to say, I'll never be back to this dealership as long as Joe is their manager.BTW, the Sales Associate I was dealing with, Russ Kingery, is a great sales person and very professional and someone I would do business with in the future. It's just unfortunate that he is at this dealership.

dspotts

6 de oct. de 2013

They were catering to our wants and ended up giving us a great deal for our new Chevy Equinox! We highly recommend working with Ray, he is a great salesman

drogge

3 de oct. de 2013

They were by far the friendliest, most responsive, best price (by a long shot) dealer!!! We did shop around too. We based our decision upon the comfortable feeling we received from Faulkner-Ciocca as well as the best price. We felt like part of the family rather than a straight dealer-customer experience. Our awesome Sales person - Chris Seifert gave us his cell phone number and told us he would come in to the office to "seal the deal" ON HIS DAY OFF!!! He did. Where else have you ever had that happen.They also were not so local to us - we were a bit over 30 minutes away - but it was worth every minute.Best experience in 13 years buying a car!!

alexzangari

23 de sep. de 2013

I was treated in a very friendly and personable way. I loved the welcome sign with my name on the car that was in front when I arrived at the dealership. Greg Fichter was great.

JF

20 de sep. de 2013

After researching multiple dealerships for the "perfect" car, the bottom line price continued to bring me back to Faulkner Ciocca Chevy. Once I requested more information for several cars, Shawn Parr immediately contacted me via several means (phone call, text, email) and continued to follow up using those methods, which I call outstanding customer service. And this contact wasn't the annoying, won't leave you alone type, but friendly with the right timing. I finally made it to the dealership a few days later and was greeted with a very positive and friendly atmosphere. At that time, I was introduced to Greg Fichter. Greg welcomed me like I was family, he was honest, polite, and straight to the point. During my research I had my eyes set on only one car and he made sure that I drove away in it at the best price possible. If you're looking for great prices,a friendly environment, and above the standard service, I absolutely recommend Faulkner Ciocca Chevy of Quakertown.

triniant

20 de sep. de 2013

After researching multiple dealerships for the "perfect" car, the bottom line price continued to bring me back to Faulkner Ciocca Chevy. Once I requested more information for several cars, Shawn Parr immediately contacted me via several means (phone call, text, email) and continued to follow up using those methods, which I call outstanding customer service. And this contact wasn't the annoying, won't leave you alone type, but friendly with the right timing. I finally made it to the dealership a few days later and was greeted with a very positive and friendly atmosphere. At that time, I was introduced to Greg Fichter. Greg welcomed me like I was family, he was honest, polite, and straight to the point. During my research I had my eyes set on only one car and he made sure that I drove away in it at the best price possible.If you're looking for great prices,a friendly environment, and above the standard service, I absolutely recommend Faulkner Ciocca Chevy of Quakertown.

dncvts

20 de sep. de 2013

Everything was done just as we were told it would be done. All the people at the dealership were friendly and courteous. I would recommend this dealer to anyone.

Jay

12 de sep. de 2013

I started off by submitting a lead on their vehicle on cars .com they called me quickly and scheduled an appointment. They never called to confirm and I drove an hour on my day off to make my appointment. When I got there they apologized and told me the car was sold without even calling me. I was driving to a different dealership like a week later and I see the car parked out on the grass. I would never do business here.

Sheetz1

9 de sep. de 2013

Our first car buying was the best experience that me and my wife had. Everyone at the dealership could not have been nicer and more helpful

BigRedCamaro

4 de sep. de 2013

Great team to work with and very knowledgeable in their fields. Made the process of buy a new car enjoyable.

luvmynewtahoe

4 de sep. de 2013

Chris S. was a very informative, accomodating sales professional. He listened to what we needed/wanted in a vehicle and provided suggestions to suit our needs. He made the client experience of buying a new vehicle pleasant and satisfying. I would recommend this Faulkner Ciocca and Chris S to others in a heartbeat.

bbisazza

4 de sep. de 2013

Chris was a very informative, accomodating sales professional. He listened to what we needed/wanted in a vehicle and provided suggestions to suit our needs. He made the client experience of buying a new vehicle pleasant and satisfying.

barbd19

24 de ago. de 2013

My son liked their direct in print pricing so he said I should go check out a sweet looking 2013 cruze and upon our arrival we were met by a friendy sales team and our salesman Greg and his Mngr Eric and drove away with my new cruze as advertised with the best price I could find.

Marvel001

18 de ago. de 2013

Just interested in the sale. Was given erronous information on the car I purchased. They hustled me out of the dealership asap. The next day a policeman stopped me since my car was not even inspected. There were no inspection stickers on the car.if yuobuy a car from this dealer be wary.

drums13

16 de ago. de 2013

No follow up from sales, thirty plus days for license plates and registration, was told to contact DMV myself, then told dealer would pay any fines incurred from driving on expired temp. tags. Not a good experience. Will not recommend dealer to anyone.

Drob7280

14 de ago. de 2013

This is my second vehicle I purchased from ciocca Chevrolet. Both times I purchased Ray assisted me and sold me both new cars. He was very fair and honest. Will buy again and recommend him to other customers.

ddrummond29

7 de ago. de 2013

we have never had such a wonderful car buying experience! everyone was terrific--from my first internet inquiry to picking up our mustang (YEAH!)we met so many friendly faces, that we can't remember everyone's name! we would like to thank everyone--especially GREG FICHTER--for the time, patience, and extraordinary customer service provided to us. THANKS AGAIN!!! your customers for life...Debbie & Bob Wright

A Amato

3 de ago. de 2013

My experiance with Gerg Fichter and the staff at Faukner was by far the the best I have ever had with buying a vehicle. They made it painless and easy . Great job and thankyou , Anthony Amato

aamato

3 de ago. de 2013

My experiance with Gerg Fichter and the staff at Faukner was by far the the best I have ever had with buying a vehicle.They made it painless and easy .Great job and thankyou , Anthony Amato

95westend

1 de ago. de 2013

We drove from Binghamton NY to buy a Tahoe. Worth the trip for low price and the great experience dealing with such a professional dealership.

Tara H

22 de jul. de 2013

I had a great experience buying my Yukon. I usually dread going to dealerships because they are usually pushy and dishonest. Everyone at Faulkner-ciocca was nice and helpful and I feel they really worked to get me a great deal. They gave me a fair trade in value for my car and they are currently working with me to correct an issue on the car I purchased. I would recommend this dealership to both friends and family!

Thoffman78

22 de jul. de 2013

I had a very good experience buying my Yukon. Everyone was kind, helpful, and didn't force me to make a decision. Everyone at the dealership worked with me to get a great deal and they were extremely fair. . I would recommend them to others.

Lgerman5676

19 de jul. de 2013

Excellent experience working with your team and staff. Everyone was extremely friendly and impressingly knowledgeable. It was apparent right from the start that Greg skills are significant. He adapted his personality to meet our expectations and make this car buying experienced relaxed, stress free, and quite frankly easy. He is an amazing employee and nothing but wonderful things to say about the dealership and the product we were purchasing which sealed the deal for us. We could go anywhere these days to buy a car but this experience has locked us into your dealership for years to come.

Sonic13

15 de jul. de 2013

Excellent buying experience, Karen on Internet team and Chris in sales (along with finance gentlemen) were professional and courteous. Worth the miles driven to Quakertown

adal1000

6 de jul. de 2013

I have been shopping for a new car and Faulkner-Ciocca was the only dealership that actually showed an interest in my needs. They were willing to work with me and the only ones to follow-up on a visit. All sales personnel were very friendly.

taxingtailor

2 de jul. de 2013

The dealership was very inviting! Clean and friendly. Our salesman was very knowledgeable of the car we were looking to buy. I loved the way he followed up with emails with pictures (you tend to forget the small details when the car is not in front of you). I look forward to bringing my car back for annual maintenance - the service area looks like a nice place to wait! I am all about customer service and your dealership came through with flying colors!

GMISNI

24 de jun. de 2013

I sincerely enjoyed the experience of purchasing a new car at Faulkner-Ciocca Chevrolet. Not only was the sales associate with which I worked fantastic, approachable, easy to talk to and extremely knowledgeable, but the atomsphere of the dealership with which I was met was welcoming and open. Faulkner-Ciocca not only has reasonable prices, but also sells quality vehicles. Greg Fichter was more helpful than can be put into words when aiding me in the finding of a car that was both tailored to the needs of my daily life and my wants/desires. He worked with me in all ways possible to make sure I left/departed completely satisfied. I love my new Cruze LT, and strongly/highly recommend anyone and everyone searching for a vehicle or automobile (whether it be new or used) to travel and look at this dealership (or any other Faulkner-Ciocca dealership). The employees will lead you in the right direction; you will not be disappointed!

kdancer03

17 de jun. de 2013

Nice people and good service. Liked how friendly everyone was. Very enjoyable experience. Didn't feel pressured to buy a car, made sure I got what I wanted for the price I wanted.

Dana Christ

15 de jun. de 2013

I started looking for my new car at Faulkner-Ciocca primarily since I live in Quakertown. I am a serious shopper and always shop competition and never make my decision hastily. I am easily turned off by pushy salespeople and will not hesitate to leave the location if I feel pressured. I expected to spend a few days accumulating prices and then make my decision but after meeting with Greg Fichter I had a feeling I would be seeing him again soon. Greg took the time to get a feeling for what I was looking for in the vehicle, as well as get to know my history and expectations. He shared my excitement and passion for the Corvette I was considering. Greg's follow with emails with his thank you's and additional info were much appreciated. Little did I know that it would be the next day that I would be back to leave a deposit on the vehicle I had chosen. Though Greg was off that day, The sales manager took our deposit and helped reassure me that all would be taken care of by the day I planned to pick up the vehicle. I have purchased many cars before but never have I had a purchase go as smoothly and as pleasantly as this one. My step-daughter is planning to purchase a new car within the next 2 months and I have already informed her that it may not be at Faulkner-Ciocca that she begins her search but it will be the location where she finishes it! Hat's off to the entire team at Faulkner-Ciocca for a flawless experience but I have a feeling that that is the norm at their location. Thanks to all!!!! Dana Christ

DANACHRIST

15 de jun. de 2013

I started looking for my new car at Faulkner-Ciocca primarily since I live in Quakertown. I am a serious shopper and always shop competition and never make my decision hastily. I am easily turned off by pushy salespeople and will not hesitate to leave the location if I feel pressured. I expected to spend a few days accumulating prices and then make my decision but after meeting with Greg Fichter I had a feeling I would be seeing him again soon. Greg took the time to get a feeling for what I was looking for in the vehicle, as well as get to know my history and expectations. He shared my excitement and passion for the Corvette I was considering. Greg's follow with emails with his thank you's and additional info were much appreciated. Little did I know that it would be the next day that I would be back to leave a deposit on the vehicle I had chosen. Though Greg was off that day, The sales manager took our deposit and helped reassure me that all would be taken care of by the day I planned to pick up the vehicle. I have purchased many cars before but never have I had a purchase go as smoothly and as pleasantly as this one. My step-daughter is planning to purchase a new car within the next 2 months and I have already informed her that it may not be at Faulkner-Ciocca that she begins her search but it will be the location where she finishes it! Hat's off to the entire team at Faulkner-Ciocca for a flawless experience but I have a feeling that that is the norm at their location.Thanks to all!!!!Dana Christ

Abc1234567896969

8 de jun. de 2013

My experience was great. They had the exact vette I wanted. I drove out stayed over night and brought it home the next day. No messing around.

rayloves

6 de jun. de 2013

i would highly recommend Faulkner chevrolet, my experience was excellent from the customer service on the telephone, til i drove out with my new car, everyone was very friendly and helpful, and really made my car buying experience a good one. This was my first purchase through a dealer, and my first financed vehicle, and i have to say, they really were nothing like the stereotyipical car salesmen.

ziggyjay

6 de jun. de 2013

Faulkner-Ciocca has fair prices on quality used vehicles. Greg Fichter was infinitely helpful in finding a car that not only suited my needs but my wants as well. I strongly reccommend Faulkner-Ciocca dealerships to anyone looking to buy a new or used car.

rayloves

5 de jun. de 2013

i would highly recommend Faulkner chevrolet, my experience was excellent from the customer service on the telephone, til i drove out with my new car, everyone was very friendly and helpful, and really made my car buying experience a good one. This was my first purchase through a dealer, and my first financed vehicle, and i have to say, they really were nothing like the stereotyipical car salesmen.

marcharrington

4 de jun. de 2013

I went in with the intent of getting rid of my expensive Genesis Coupe and downgrade myself to a normal family car. Chris and Eric were able to show me differently. They placed me into a beautiful 2013 Malibu without losing any of the features I wanted and still being able to keep me in my price range. The whole staff was amazing. Right away I felt like a friend who quickly became family. It was an amazing experience and do not think it could have gone any better. I may have been upset of making the decision of leaving my Genesis, but Chris and Eric made it all worth while. I know where I am sending my friends and family whenever they need a new car.

DavidReyes

31 de may. de 2013

I had a wonderful experience at Faulkner-Ciocca Chevorlet. I had called ahead of time that I was coming in to look at a new 2013 Malibu and Shawn Parr was great on the phone. Upon arrival he introduced me to Ray Reichardt, who was very knowledgeable on the car that I was interested in. He answered all my questions, had a great test drive of the vehicle and I was immediately in love with this car. On 5/30/2013 I came in to pick up my new 2013 Malibu and Ray was there ready to help and answer any questions I may have. I really felt great after my purchase, this is very great place to buy a Chevrolet. Thank you for a great experience !

gasketdave

28 de may. de 2013

I bought a new Silverado pickup at Faulkner-Ciocca over the weekend and had a great experience. The price of the truck was very good and Chris Seifert the salesman was very helpful getting me a good deal and getting all the rebates I was eligible for. I also got as very fair trade in on my used GMC

John from Reading

25 de may. de 2013

Internet contact was very prompt after my request. Car was setting out front when I arrived for the test drive. I was promptly introduced to the salesperson,John. John was very knowledgeable in showing me the used car and during the test drive. All my questions were answered and the staff worked very hard to make the purchase of the car happen.

DSpencer

25 de may. de 2013

Greg Fichter is always great to work with. This is our fourth car lease with him, over the past 2 years. Price of car was reasonable, right about what I was looking for. My payment even went down from my last lease. Financing was painless with Matt. Overall experience was great. And the Target gift card was a nice bonus too.

DebSpencer

25 de may. de 2013

Greg Fichter is always great to work with. This is our fourth car lease with him, over the past 2 years. Price of car was reasonable, right about what I was looking for. My payment even went down from my last lease. Financing was painless with Matt. Overall experience was great. And the Target gift card was a nice bonus too.

Trummy

20 de may. de 2013

Unlike other dealerships I have dealt with in the past, the was "haggle" free negotiations. They met the price I was looking for and Chris Seifert was a pleasure to deal with.

strumbore

20 de may. de 2013

Unlike other dealerships I have dealt with in the past, the was "haggle" free negotiations. They met the price I was looking for and Chris Seifert was a pleasure to deal with.

lindaleeliddle

4 de may. de 2013

What a great experience and I never thought I would say that for buying a new vehicle. From the time we walked into the dealership, we noticed a comfortable atmosphere and were greeted by Greg who was friendly and easy to talk to. He understood what we wanted and was attentive to make sure our needs were met during the whole process. We were able to test drive two trucks without a wait. We received a good trade amount up front. The paperwork was completed quickly and accurately. The additional accessories we purchased were installed and the truck was ready at the time of pick up and Greg went over the truck with us in detail. The whole experience was quick, smooth and effortless thanks to Greg.

sm4199

30 de abr. de 2013

It was a great experience buying a new Tahoe for a second time. I would recommend them every time! The employees are honest and friendly and oviously really enjoy their job, which is rare in car dealerships from what I have seen.

sm4199

30 de abr. de 2013

It was a great experience buying a new Tahoe for a second time. I would recommend them every time! THe employees are honest and friendly and oviously really enjoy their job, which is rare in car dealerships from what I have seen.

Maury

29 de abr. de 2013

The entire Faulkner staff was friendly & helpful. We traded an '09 Escape on a '13 Volt and couldn't be happier. Everyone involved in the sale was polite, professional and genuinely interested to see that we had a good shopping experience.

mauryrutch

29 de abr. de 2013

The entire Faulkner staff was friendly & helpful. We traded an '09 Escape on a '13 Volt and couldn't be happier. Everyone involved in the sale was polite, professional and genuinely interested to see that we had a good shopping experience.

anlen11

28 de abr. de 2013

It was my first time buying a new car, the saleman was very educated, polite he explained everything with details. Financial deparment worked with me very well. I would recomend Faulkner to anyone for their great customer service and great prices.

Mary

27 de abr. de 2013

Upon entering the dealership, we were greeted by several happy employees. Having never leased a car before, Greg was very informative about the process. Greg was also very helpful in meeting the requests we made in a timely manner. Greg made this a pleasant experience. He took the time to familiarize us with the car and called the next day to find out if we had any questions or concerns. We would highly recommend this dealership. THANKS GREG!

grammyk613

27 de abr. de 2013

We were greeted by several happy employees when we entered the dealership. Having never leased a car before, Greg was very informative about the process. Greg was also very helpful in meeting the requests we made in a timely manner. This is the first car buying experience that was actually fun! Greg took time to familiarize us with the cars bells & whistles. He even called the following day to find out if we had any questions or concerns. We would highly recommend this dealership! THANKS GREG!!!

cmn2g

9 de abr. de 2013

Matt and Greg were great. They had us in and out of the dealership in about an hour. We got the SUV we wanted at a good price. We were offered beverages and snacks. Greg even went so far as to entertain the kids as though he was a big child himself. Everything was explained to us in easy to understand terms we left the dealership incredibly happy with our purchase. We look forward to dealing with Greg and Matt again.

gigigail

8 de abr. de 2013

We were taken care of by very personable and professional people. Everyone was helpful. We had all our questions answered. The car controls were explained to us before we left the shop which I found helpful. We love our new car and will recommend this dealer to others.

Daniel01

7 de abr. de 2013

We traveled better than an hour from our home area to check out this dealer. When researching the new Chevy Equinox on the internet through Consumer Reports a contact was made to the dealership. They promptly responded with a quote for one of the models on their lot. We went there to see the vehicle and persue a deal. Although this model was not the vehicle we wanted, the dealer located one and then went beyond any other dealer we had visited in order to close the deal with us. The price of the new vehicle with the options we specified was better and the trade allowance on our Buick was better as well. Together, that made the economic part of the decision simple for us. In addition to that, these folks were very curtious and professional and we were generally comfortable with the entire experience. The staff knew we were in the "process" of shopping a new car with multiple dealers and the deal they assembled easily beat the competition. Sounds simple enough I know because any dealer can evaluate another dealers numbers and then say we can beat that by maybe a hundred bucks or so, right! Here is the thing though, I didn't show them the numbers from the other dealers. We talked vaguely about where their numbers were and these folks came back and blew them out of the water! They will be on our list in the future for buying new cars, period...

richardwthomas

6 de abr. de 2013

Staff was very professional. The sale was easy and not pressuring as they are normally. Sale price was fair. Loan approval process is pretty quick and provided me with a rate which was pretty competitive. Very responsive to an issue with the Satellite radio where it was not turned on after a navigation install. Overall it was a pleasant experience

Rmotruk

29 de mar. de 2013

Great service. Low pressure experience. Fair appraisal of trade in. Working with Ray was a truly low pressure experience. I would definitely purchase from this dealership again.

SudanKhan

19 de mar. de 2013

Greg Fichter and as well as the financial staff provided excellent customer service. They work with you to make sure you get what you want for the right price. As advertised, they have the lowest price in the area. I would refer them to anyone and will not hesitate to continue business with Faulkner-Ciocca Chevrolet.

MatthewFiorentino

17 de mar. de 2013

Greg Fichter was honest, knowledgeable and very easy to work with. I WILL recommend this dealership in the future. Thank You Faulkner Ciocca for all of your help!

mludwig18

4 de mar. de 2013

Ray did an outstanding job in helping me buy an new equinox. He was helpful, thorough and worked through several issues to help get me the car I wanted.

laurenkarel

27 de feb. de 2013

This was the first time we came to Faulkner-Ciocca and we were very pleased. Our sales man, Frank, was very nice to work with as were all the staff we talked to. Thank you!

Lmatteo22

20 de feb. de 2013

Greg was very friendly and courteous as was the whole dealership. The car was in great condition at a great price. Test drive was given and the operation of the vehicle explained. Very well done. Thank you.

godden93

20 de feb. de 2013

I drove 4 hours from upstate New York because I could not find a better deal than I got here. Greg and Matt were great to deal with and made buying a new car easy. This is my second vehicle purchased here and I'll definetly look here first the next time I'm in the market for a vehicle.

debra paciotti

31 de ene. de 2013

This dealership was a pleasure to work with from the internet staff, salesman and finance staff was great. Price was better than any other dealer I visited I traveled a hour and a half to purchase a car here. Would definitely consider faulkner chevy for another vehicle.

Geozen

30 de ene. de 2013

I came into the dealership looking to test drive some cars that got better gas mileage than my Subaru Outback. Little did I know that I would have a great deal on a like new "used" 2011 Chevy Cruze. This car has all the features I could want and drives amazing. It also gets an average of 10 miles to the gallon more than my previous car. Frank was full of energy and was very friendly. We spent a majority of our time with him just joking around and moving through the process of test driving. I ended up walking away with a great trade in value for my old car and driving home a great vehicle. I would definitely recommend anyone who wants to have an enjoyable experience in a car dealership to look up Frank Giannetti when you stop by. Thanks again Frank!

Daniel 18018

30 de ene. de 2013

I came to this dealership with the intent of test driving a used car that was listed on their website. I was promptly greeted by Frank and we began talking about cars and offered to test drive a new Camaro. Frank took his time to go through all the features the car had to offer and never put the pressure on to buy.It was quite nice to deal with a salesman who was actually willing to let the car sell itself. I should also mention that I have purchased (and haggled)coutless cars new and used and the financial end of this transaction was by far the smoothest one to date. It was refreshing to deal with a dealership that truly wanted to not only make the sale but make the transaction a pleasant one and gain a customer.Yes, there is a bigger dealership down the road- I've purchased from them too- But I can tell you this is the most customer focused of all of them.Would I buy another car from this dealership? Yes.Would I recomend friends and family shop this dealership? Yes.

Greg Oaten

23 de ene. de 2013

By far the nicest, most enjoyable car buying experience I have had to date. Everyone from this dealership was thoroughly professional and helpful. The entire organization operates like a well-designed, well-oiled machine, with the needs and desires of the customer always at the forefront. From the salesman to the loan arranger, financial specialists, the General Manager, the director of repairs & service, everyone goes out of his or her way to ensure that you are provided with the finest possible car buying experience. Initially, the price is what attracted me to Faulkner-Ciocca Chevrolet, but it was the extraordinary service and pleasant, collegial atmostphere amongst the staff that was such a nice extra. It was certainly a most unexpected treat. I would not wish to buy a vehicle at another dealership.

Jmkoenig

19 de ene. de 2013

Our salesman Greg Fichter was fantastic! His friendly enthusiast personality provided a stellar experience! We encourage those in search of a vehicle to visit this dealership.

nmcgse

17 de ene. de 2013

The staff at Faulkner-Ciocca were knowlegable and friendy. The price for my 2013 Equinox LTZ could not be matched by any of the 4 other quotes I received. By far one the best dealership experiences my husband and I have had

delstate24

17 de ene. de 2013

Overall the dealership was rated as good. Friendly people and nice atmosphere. Had a few issues and we were able to get them resolved. I'm slightly spoiled as I have recently experienced a Lexus dealership and comparing any dealership to them seems to fall short. Should you purchase a vehicle from this dealership...yes If they just changed a few things they could be on their way to being on par to a Lexus dealership. I love my vehicle and have had many compliments.

Bbriggs9170

17 de ene. de 2013

My experience was great. The employees were very helpful and they answered all of my questions. they workedwith me on my financing. A great experience.

garyhalteman

14 de ene. de 2013

everybody involved with me buying a new truck was nice and very informable on my new truck.i am a new chevy owner now because of ford would not give the insentives that chevy did.

GARYGGILBERT

7 de ene. de 2013

AFTER LOOKING FOR A NEW VEHICLE FOR SERVERAL MONTHS, IT WAS A PAINLESS AND PLEASURABLEEXPERIENCE DEALING WITH THE FAULKNER-CIOCCA CHEVY DEALERSHIP IN QUAKERTOWN, PA.AFTER USING THEIR WEBSITE AND CHAT NOW FEATURE, UPON ARRIVAL I WAS SURPRISED TO SEEMY NAME WELCOMING ME ON THE TRUCK I HAD INTEREST IN. AFTER A TEST DRIVE THEY GAVEME A SUPER DEAL ON THE NEW VEHICLE AND ON MY TRADE-IN. WITHIN 2 HOURS OF ARRIVINGAT THE DEALERSHIP I WAS DRIVING HOME IN MY NEW TRUCK. THERE WAS NO PRESSURE OR SALES TACTICS TO MAKE MY DECISION, SO I WAS COMFORTABLE AND IN CONTROL THE ENTIRE TIME OFMY VISIT. EVEN LATER THAT EVENING I WAS GIVEN A PERSONAL PHONE CALL TO MAKE SURETHAT I WAS COMFORTABLE WITH MY PURCHASE AND THE WAY EVERYONE AT THE DEALERSHIP TREATED ME WHILE I WAS THERE. I WOULDN'T HESITATE TO TELL MY FRIENDS, FAMILY ANDCO-WORKERS TO CHECK OUT THE FAULKNER-CIOCCA CHEVY DEALERSHIP WHEN LOOKING FOR ANEW OR USED VEHICLE. A VERY SATISIFIED CUSTOMER MEANS ALOT TO BOTH THE SELLER ANDTHE BUYER. THANKS AGAIN FOR A JOB WELL DONE!

Jvandame

28 de dic. de 2012

We were very happy with our experience at your dealership. Greg was very personable and fun to work with. He was knowledgable with his products, and made us feel very comfortable. Matt was also good to work with. He explained all of our warranty and finance options clearly, and explained the the benefits of the added coverage, yet was not pushy if we decided against a service. I feel that both Greg and Matt are a valuable asset to your dealership.Jeff and Jackie Van Dame

brucenick

26 de dic. de 2012

Greg and the guys at Faulkner Chevy were awesome! Greg wet above and beyond to give me excellent service. Thiswas a great experience! Thanks guys!

beth.palmer58

11 de dic. de 2012

This was one of the best experiences that we have had with Faulkner, ofcource every time we have come we walk away with a new car. The last time that we came we bought 2 cars, so that was a really great time for us. This time how often do you see in the window of the car that you want to test drive, "Wecome Mr and Mrs Palmer", that just doesn't happen very often. Greg was wonderful, full of energy, did everything he could to put us into this vehicle. I would certainly recommend Faulkner to any of my friends and family.

antny4u2

8 de nov. de 2012

Where do I start.. Well first I got a new truck from them and was excited. I was shown a truck but it diod not have some features i wanted so they said "no problem, we can install that for you". Well The truck was new and it went in for the work. The work was wrong and nothing worked right. I took it back to them and showed them things that were wrong. After two weeks I get the truck back with two scratches and the work is the same. They fixed nothing. I told them i wanted my money back for the work they did. They of course said we can not do that. Well with this I went home called a my lawyer and a few other people. Now the owner called me back and gave me my money back. The truck was a mess. I know how to do work on cars so i had to take the truck a part the whole dashboard had to come apart. I had to replace two wire harness in the truck because they were shorting things out. They were cut into by the dealership. It took me two whole days to go through this truck and undue everything they did. I had $6,000 in upgrades i did to the truck. Well I traded the truck in because I did not buy a new truck to have problems. Well at the end of the day I lost $12,000 from this mess. I was looking again for a truck and I go out of my way not to ever see that place again. They are crooks.. Ask around they have a bad reputation.. All I can say is STAY AWAY AND BEWARE!!!!

BIGBGOLF

20 de oct. de 2012

Great experience !!!!Greg and Matt were very professional !!!!Greg got me into the exact car I wanted !!!!The dealership treated me like I was part of the family !!!! Thanks, GREG !!!!

Joey V

8 de sep. de 2012

I was looking for a Camaro SS and Faulkner had just what I was looking for. I emailed them and got a response from their Internet sales person. I told her when I was coming to look at the car and it was parked out front ready to go! My salesman was very cool, no pressure. Price was right and the deal was easy. They even got me bargain basement financing.

biehlbd

22 de ago. de 2012

I first called the dealership and asked about a car that I was interested. I placed the call 30 minute before the dealership closed on a Saturday night. They kept it open 1.5 hours after normal business hours and took time to talk to me and ensure they could help me. I had an excellent experience and would recomend working with Ray Reichardt and Eric Narodoich. I'm very happy with the purchase of a 2012 Chevy Cruze RS.

edmamrak

31 de jul. de 2012

The people (above: Ray Reichardt, Matthew Dancsecs & Eric Narodovich) that provided salws related service to me at Faulkner-Ciocca Chevrolet were nice, professional and pretty direct with information. The overall eperience was good.Frank your sales associate was particularly polite and very helful in showing the various functions and dashboard operstions on the 2012 Equinox I leased.

Lhoff

3 de jul. de 2012

Karen Allison was so friendly and extremely helpful. She truly made me feel at home and I felt she had my best interest in mind! She wanted to make sure I was happy and getting what I really wanted. Eric was patient with me and very informative when it came to the features and options and how to use them. Karen and Eric both were very quick with getting back to me on any questions or concerns I had. Everyone at the dealership was so friendly and I truly had a pleasant experience.

aarona16

3 de jul. de 2012

Karen and Eric were absolutely great, their friendliness and availability went above and beyond what is expected. Both employees should be thanked by managment for the good well done.

Fghaas

26 de jun. de 2012

Ray was a great salesman kept me updated with everything. They worked great with me on the trade in of my 2010 camaro for a 2012 camaro. They really worked on the price of the car to make sure the bank would approve it. And took plenty of time to make sure I was happy. Greg smith the manger went to extra mile to make the deal happen.

Used Car Driver

24 de jun. de 2012

Pressured into a deal that wasn't really for me. Be on guard! Tried to void the transaction within one business day, but was told that I needed to take responsibility for my actions of purchasing the vehicle. So it's my loss, but the salesman made his commission. I'm sure that was his main focus anyway. My loss.

JParkins

24 de jun. de 2012

BUYER BEWARE! The salesman called me and said he had just received a car he wanted to show me but after driving 5 hours to Jersey and back I didn't want to deal that day... way too stressed, told him I was too spent. He wouldn't let up, persuaded me, talked me into it and took advantage; I signed for the car under duress. He instructed me to write a check from my personal account for the total cost of the car until the credit union check came in... NOT RECOMMENDED BY THE CREDIT UNION... I told him I didn't need the car at that moment but he followed thru and they followed me home with the car. Called the next day to void the transaction and cancel the sale; told him the car itself has issues shifting and wheels are squeeling at every corner but was told to bring it in at my cost for service; was told that I signged a contract and should accept responsibility for my actions. Credit Union very upset, insurance company very upset, buyer not happy. Well, what does he care, he made his money that day! My mistake!

Dennis Deverin

22 de jun. de 2012

Greg Fichter went the extra mile to help me secure a new Chevy Silverado work truck. He explored financing options with me, and later helped me to put together a deal that made it possible to complete and AFFORD my purchase of the new 2012 Silverado. The purchase and delivery were done efficiently and without any problems. I got a great vehicle from Faulkner-Ciocca through the efforts of a very bright and helpful salesman---Greg Fichter. Other people I met ( Greg Smith and Matt Doncses) also helped me to achieve my goal here. All in all, it was a VERY POSITIVE experience. I would recommend Greg Fichter and Faulkner-Ciocca to anyone who asks me/talks to me about my vehicle. I got what appears to be a great vehicle with the help and support of a great dealership! Denny Deverin

godden93

11 de jun. de 2012

Greg our salesperson was extremely helpful in our purchase. We are from upstate NY and had alot of questions about the vehicle we purchased and he was able to answer all of them quickly and honestly. He took extra photos of the vehicle for us so we were sure that there would be no surprises when we arrived. The price was excellent. We saved alot of $$$$ on this vehicle. Thats why we were willing to take the 4 hour ride down and then 4 hours back. Once we arrived at the dealership the service was excellent also. The staff was friendly and professional. Matt helped us with the finance of the vehicle. They made the buying of the vehicle very easy and explained everything throughout the whole process. The interest rate was excellent. I love my new truck. Rob

KimLand123

4 de jun. de 2012

We had a wonderful purchasing experience at Faulkner-Ciocca Chevrolet. We were 100% satisfied with everything the sales and financing teams did for us. We had purchased a 2011 Hyundai Sonata from Faulkner-Ciocca Hyundai two years ago. The staff at FC Chevy worked with the FC Hyundai staff to get us the best possible trade-in value for our Sonata. From the moment we test drove the 2012 Chevy Traverse to the final signature, I felt great about the buying process. We were able to take advantage of month-end incentives. Our sales professional explained all features of the new vehicle, and assisted with our OnStar registration. We will recommend Faulkner-Ciocca Chevrolet to our friends and family!

jdeleonesr

3 de jun. de 2012

The day we walked into the dealership was on 05/26/2012. It was a very hot and humid day. We started looking for a car for our son and ended up buying three cars. First let me say Greg Smith is the only person who can sell me three cars in one day. I have known Greg for some time and he is truly a good sales Mgr. and an all around good person. He looks at all the needs of the customer and the price. He can look at a customer and talk with them and pick out a vehicle they will like. Faulkner-Ciocca Chevrolet should be very proud to have Greg as their General Mgr. As I said he is the only person who can sell me three vehicles in one day. The vehicle's were a 2011 Equinox, 2012 Traverse and a Silverado.Rick Jarnagin Sales- He is a really nice person, he made sure we were comfortable and had plenty of water. As it was a very hot day and he made sure he pulled the car up to the showroom so we could take it for a test drive. He knew the car and it's in's and out's even the used cars. Even after selling us the cars he called and made sure we were happy with the vehicles. He also made sure we understood how to operate the vehicle's gadgets. If we didn't understand he went over it again until we felt comfortable.Eric Narodovich- He was very helpful in making sure our car's were taken care of as far as the DVD player that needed to be installed on the Traverse. He made sure we didn't have to go out of our way. He had someone deliver the vehicle to my home and pick up the other vehicle for service.Matt from finance for only being there three days and learning there system was very good at his job. We know Matt and he has worked with us before. He has a very good working knowledge of finance and can get the results you need. I can't say enough about the Dealership and the team Mr.Smith has assembled. I would recommend the dealer to anyone. Again the dealership should be very proud to have Mr.Smith as part of there team and you can rest assured he will have the best team under him.

quicksil1

1 de jun. de 2012

The staff was very helpful in making the new car purchase go very smooth. Denny was a big help along with Eric. Frank did a great job enjoyed talking to him I believe he will do well as a salesman. Every question I asked was answered, thanks againGregory A. Altemose and Tracy L. Altemose

horsham

25 de may. de 2012

I purchased a new Chevy Cruz on 5-23-12. My experience was excellent. My sales person was Rick Jarnagin Jr. His expertise and knowledge on the vehicle was superb. Rick was helpful and friendly. I was in and out in one hour with a new vehicle. The dealership itself was clean and the atmosphere was airy and friendly. I would highly recommend dealing with this dealership and Rick in particular.

julieannsuter

16 de may. de 2012

Everyone there made the experience a painless process. They were all very patient with me as I looked at many different models and drove many different cars. They were willinging to bring in cars from other locations if they did not have it on the lot. But I found the perfect match for me in the Chevy Cruze Eco. I was looking to lower my payment and increase my gas mileage and they were able toaccomodate my need. They were also incredibly fair with my trade. This is my second experience purchasing a car from the dealership and I would definelty recommened purchasing a vehicle from this dealership.

Cnovak

12 de may. de 2012

We had a great experience. We will be recommending and doing business again. Eric was very knowledgable about the Equinox. He showed me everything that I needed to know to feel comfortable in my new car.

ppamkelly2

4 de may. de 2012

Long wait for car, but hope everything is good. So far everything is great except where keys is placed it is all scratched for a new car that should not be!!! Rick was over and beyond to us!!

JoAnn Campbell

4 de may. de 2012

Rick was great to work with. We were looking ofr a used SUV for our daughter. He showed us vehicles that were within our budget. He was very knowledgeable. After the purchase he worked with our daughter showing her the different vehicle features so she felt comfortable with the vehicle.

Rose7288

11 de abr. de 2012

As far as my over all experience at Faulkner-Ciocca, I was extremely pleased. The minute I arrived at the car lot there was someone to greet me. The friendliness of all the people there was very welcoming. I did not even have to explain myself much in order for my needs and wants to be met. This was only the second car dealership, let alone second car that I looked at. I went home without a doubt this was the right vehicle for me. My expectations were very high when it came to looking for a car but I did not think I would be leaving with 2012 Chevy. Greg Fichter had my attention the entire time working with me. He was very confident with his knowledge of the car he sold me. He made me very aware of every thing I needed to know about my new car. A lot of his quality time was put into helping me get the right monthly payment and insurance company that I needed. Any concern that I had he had a anwser for me. I was made aware what I needed to do as far as service on my car and where to go. Also I was introduced to the service men there to help me. His customer service was phenomenal and I would highly recommend anyone in need of buying a car to visit Faulkner-Ciocca dealership.

mylilangel1023

5 de abr. de 2012

I couldn't be more satisfied! I thought for sure I was going to leave in the same car I drove in with but I didn't! I can not express how wonderful they are and how much they helped me! When it's time for a new car I will be going back to the same place!!!

vcolon

1 de abr. de 2012

I was on the market for a used Jeep Wrangler. Internet searching lead me to this dealership since they had a model that fit all of my criteria. One of the main reasons I took the trip to this dealership was the high rating and high number of positive reviews. I ended up buying the jeep and was not disappointed. All of the positive reviews were accurate. The team was friendly and worked with me in establishing what we all believed was a fair price for the vehicle. I would recommend this dealer to others.

nycsrenagade

31 de mar. de 2012

They were great and very friendly. They made buying my first car very easy and I cant wait to buy my next car from them.

Brian "Stewie" Giron

23 de mar. de 2012

Rick was such a huge help with the process of me purchasing a car. It was a plus that he remembered me although I did not see him in a few months which told me he was serious about portraying great customer service which made me very comfortable to be around. Rick and Denny show great team work. I told Denny I needed a new car and he told me come in no questions asked and in a few short days I left with a 08 Dodge Avenger that is a great ride and at a very affordable price. I even feel comfortable enough to bring my friends to the dealership and one of them walked out with a new car as well. In the future I most certainly will be back do to the great service, quality of work, friendliness of the employees, the overall experience, and last but not least the great prices of the cars! Thanks again Rick, Denny, and the entire staff of Faulkner-Ciocca.

richbennett

22 de mar. de 2012

I stopped into the dealership to brouse, had a not so good experience in 2009, but this time I left with a better deal, a better car, and a much better experience. EVERYONE there was pleasant, helpfull, and friendly. Would highly recommend them, I already did.

forcine

2 de mar. de 2012

they all worked with me very well to get what i wanted and how i wanted it very pleased with my service there and the car i got is great

tlhoppes

29 de feb. de 2012

The service we received at this dealership was phenomenal. The above employees were very very courteous and professional. They were all friendly and you could tell they enjoy their jobs. They answered and addressed any concerns we had about our new vehicle. Everything was done quickly and we were on our way with the new car. We appreciated Eric's extra mile he went to obtain the information concerning using our GM Card with the employee discount. (My stepfather is a retired GM employee). While getting this information, he became aware of an additional $2,000 discount that we were entitled to receive. David was VERY happy to re-do the paperwork to receive this additional discount. Ray let me sit at his desk while I waited for the car to be detailed. We went over everything again to assure that I had understood everything that had been discussed. He also assisted me with the Bluetooth in the car to link up with my phone.Job well done!!!

Trvlnmn47

20 de feb. de 2012

Greg and Denny were the friendliest and professional men I met they were very detailed in explaining everything so I could understand it all. They worked very hard to get me my brand new 2012 Cruze which I am so happy with! When it is time to purchase another car in the future I will so be going back! Love you guys!

mrutherford27

13 de feb. de 2012

Rick is a very friendly and knowledgable sales associate. He made the whole process very easy to complete and had me out the door in my new car that day. As someone with a very busy schedule, that was very valuable to me. I would buy a car from Rick again.

Kmy564

7 de feb. de 2012

Everyone at Faulkner Ciocca was extremely helpful. The customer service is beyond excellent and I have never had so much help while searching for a vehicle.

dshollenberger

2 de feb. de 2012

Our family purchased a new chevy cruze and a used Chrysler Town & Country van.Rick provided good straight forward information. When we were ready to leave the dealershipthe van would not start. The battery was dead. Rick replaced the battery and we were on our way.

Sue67

27 de ene. de 2012

Greg was very honest, friendly, he wasn't pushy. He made us feel like we were friends . Greg made my sons first experince in buying a car a pleasure. We will recomend Greg to our friends and family and we would deffinately go back ourselves.

daniel0000000000

22 de ene. de 2012

The entire organization, and everyone with whom I had any contact with at all were very helpful, answered all of my questions, and helped me understand and weigh the different car packages as well as the packages available. I would not hesitate to recommend this dealership to any of my friends or family looking to purchase a car.

Sesamstrasse

18 de ene. de 2012

I did quite a bit of research online before I decided to buy my Lincoln Town car from this dealership. The information on their website is clear and precise and the pictures are just like being there. Their prices are great and they will accept reasonable offers. I went in with my own financing and they still found a way to save me money as well get me more insurance and a better warranty than I was originally purchasing. They did not rush the sale and they were extremely cordial. This was the only car that I went to see or test drive. I have purchased numerous vehicles in the past and work in the industry. After speaking with them on the phone, I gave them a deposit- sight unseen. These guys have a great product and I was willing to drive to them from out of state to make a purchase from them. I would do it again.Thanks Guys!

WildHeart

16 de ene. de 2012

I had the best experience at Faulkner. Denny & Ray were AWESOME. I never thought I could get the car I wanted & they made it happen. I am now the PROUD owner of a 2012 Chevy Cruze ( Blue Topaz ) This is my dream car & Denny and Ray made this happen & made my dream come true. I will truly refer this dealer with anyone I know who needs a car new or used. THANX DENNY, RAY & Faulker for making my dream come true when noone else would. You are the BEST :)

tazz5875

11 de ene. de 2012

This was the best experience I've ever had in buying a new car. Been to a few places and all I've ever taken away from those experiences have been lies. From the begginning Denny and Ray were respectful and very helpfull during this time of buying a new car. I brought my son with me and they went out of their way to make sure he was also having a good experience gave him some popcorn and brought over one of his favorites, a lollipop. When it came down to the financing price that I was looking for they did everything they could to accomodate that. Therefore I have nothing but high praises for Faulkner-Ciocca Chevy and for Ray and Denny who made the experience painless

justin krill

9 de ene. de 2012

Following a horribly bad car buying experience at another dealership, these guys were what I was looking for in the first place. I can easily see myself buying cars from them for a long time to come.

lyoder96

4 de ene. de 2012

Great friendly dealership found through truecar. They were the best price around for a new car. Went to other dealerships that were unable to match their truecar pricing!!

Ouchy

2 de ene. de 2012

My new Chevy Equinox is truly outstanding; I give the staff at Faulkner Ciocca Chevrolet the highest rating for their phenomenal service! Great salesman, great manager, great car everybody was absolutely excellent. Our salesman, Rick Jarnagin, was extremely knowledgeable and very thorough explaining everything to us and walking us through the operation of so many different things. Best of all he wasnt pushy and he makes great popcorn!

malulis

28 de dic. de 2011

The people at Faulkner-Ciocca made my vehicle purchasing experience as pleasurable as possible. All of the staff were very friendly and thoroughly answered any questions in regards to the vehicle and the financing terms.

elizzza811

27 de dic. de 2011

I had problems with this dealership from the get-go. First, I was new to car-buying and they failed to explain that the extended warranty they talked me into purchasing would be included in the loan amount and essentially 'financed' along with the car (with interest), and was not simply $12 tacked onto my monthly bill (interest-free). So when I got home and took a closer look at the numbers on my sales agreement and the actual loan amount, I was a little shocked. I had repeatedly asked them if the warranty would continue if I were to pay the loan off early (and their answer was 'yes' each and every time), but evidently they were so eager to sell me a car that they didn't recognize these questions as evidence that I did not fully understand the warranty agreement. So now I'm financing a greater amount than I'd planned. Now I did eventually get over it - at least once I was actually able to reach and speak with Dave (and not his voicemail) - (or Vin, the guy who sold me the car) = reaching Dave an impossible task? And though nothing changed with the loan after speaking with him, payments were to come out of my checking account automatically beginning December 9th, 2011 (per Dave).Then a month or so later I checked my mail and received what I thought was a 'statement' from Ally, the bank financing my car loan. I almost filed it away until I realized that no (automatic) payments had yet been made, tipping me off that this was a bill, not a statement - and this was verified when I called Ally to inquire. Now obviously this had me shaken up since I was about to file the paper away, would have missed my first car paymemt, and my good credit would have taken its first dive since birth, simply because the appropriate paperwork had not been sent in by Dave. But what really had me stewing was that Dave, once again, was unreachable. I'd made the decision to make all payments by mail due to the mix-up - HIS mix-up, yet there was no way of speaking with the person who had the power to make sure automatic payments would not be sent through on some later date. I'd leave voicemails for him on days I knew he was there, but he apparently didn't have 5 minutes to spare to call me and fix this.Vin, I would recommend - very helpful, very concerned, not your typical used-car salesguy. But if the person you have to face at the table once you've found a car is Dave, and he's the one talking the dollars with you, nope! better run! and fast!

trauch8

25 de dic. de 2011

Nice facilities, large selection and friendly people. Incredible how everyone there went out of their way to sell me a car at a great price!

Joedariano

20 de dic. de 2011

This dealership was friendly, responsive, and concerned about every aspect in making this transaction a most pleasant experience for my wife and I. In fact, after we left the dealership on the first visit she asked me why I didn't buy the car. This really floored me because normally it's me convincing her that we should deal with a particular dealership. After looking at other vehicles at several dealerships we returned to this dealership to make the purchase. Great job guys! Thanks.

bclowes

13 de dic. de 2011

Best experience ever buying a car! Greg was so helpful and answered every question and made the purchase an enjoyable time! I will go back when I am ready to buy another car and will get all my service done here.

fieldstreamlover

29 de nov. de 2011

Eric was very curtious and helped me out with everything I needed in a new vehicle.I was very saiisfied with my purchase and the prosess was very smooth. No added presure, was like being with friends. He explained everything with how all the electronics in the truck work , which was a big help. He was everything you want in a sales person

Miseri31

22 de oct. de 2011

I hate shopping for cars but their no hassle approach with great prices made it a breeze and almost enjoyable. I would recommend to everyone.

proadj94

13 de sep. de 2011

When purchasing my new Silverado from Eric, I requested that my inspection and registration stickers were matched, they were not when I received them from the state. Also, my financing was set up as bi-weekly, when I received my paper work from the bank it was set up monthly. My attempts to contact Faulkner regarding this were never returned. Not exactly the level of service I was expecting.

jpruddy

2 de sep. de 2011

I recently purchased a 2011 Chevrolet Silverado at Faulkner Ciocca Chevrolet in Quakertown, PA. I was in the area and happened to stop in to inquire about the 2011 Chevy's and was looking to trade in my truck. Ray, one of the sales associates, came out and we discussed what I was looking for as we reviewed the Silverado's on their lot. Although they didn't have the exact specifics of the truck I was looking for, Ray tirelessly looked for two days until he found what I wanted.I was a little apprehensive at first, thinking that this sales associate is going way above the normal expectations one would typically experience when dealing with a car dealership, but after getting to know Ray and Eric the sales manager, I realized that this is their normal level of service. I had never met either of these gentlemen before and I live 100 miles from their dealership, nevertheless, I was given top notch service and was totally pleased with the truck Ray found for me.Joe, Faulkner Coccia's finance associate seamlessly took care of all the paperwork involved and it was a real pleasure working with him along with Ray and Eric.I would definitely return to Faulkner Coccia for future purchases and service and would highly recommend stopping in and talking to these guys if you're in the market for a new or used vehicle.

joe.morley

23 de ago. de 2011

My experience at the dealership was awesome! Greg our salesperson was a very down to earth guy who bent over backwards for over 6 hours for us! He made sure we were buying exactly what we wanted, not what was going to make the most money for the dealership. We ended up buying something that was well within our price range, and we are thrilled with our purchase. Go to Faulkner-Ciocca chevrolet and make sure you ask for Greg!

moonlax

18 de jul. de 2011

This is second car I bought from this location. However, this is the first review I have been given. I never wanted to come back into your dealership after that. My son-in-law wanted to look at the Chevy trucks rather than drive to Allentown first. We just looked at Ford, but they didn't have the size I wanted. You guys did. Ray was very nice and apologize for my past experience. The only reason why I bought from your dealership again is because you had the truck I wanted. I'm still on edge but we will see when the lease is up

Anttster

6 de jul. de 2011

They were very helpful while not being pushy. The experience was a good one. It did not take long. There were no tricks played. Everything was legit. An overall good car buying experience.

Fred Firman

16 de jun. de 2011

I had a very pleasant visit at Faukner Ciocca Chevrolet starting with my interenet request from Karen. I told her what I was looking for and she got Rich to get the deal going. I had told Karen that my wife had never driven a chevy malibu and we would be in to test drive one. There we met Mike and I told him that we looking to lease and did not want to be pressure and Mike made that happen for us. He began to get the cars we were interested in and was very helpful explaining the car to my wife.Then we met Rich and we went through different options that I was exploring. All said and done we all made it happen we Joe doing the last leg work with paper work which was speedy because it was getting late. Mike then showed us the service area while Joe finalized everything. Mike got the on star system going for us and off we went a new 2011 Chevy Malibu. My sister last year had purchased a chevy malibu from you. Inclosing I would reccomend this dealership to my friends,family and co workers. Thank You Fred Firman

sheldon frederick

15 de jun. de 2011

Awlsome people Karen called me within 15 minutes of my internet trans action we could not find the right truck and Rick steprd in a there it was and my sales man Ray is the best what a great guy not pushey at all if he leaves your dealer ship i would go to him to buy again. I give a A++++++ 100% Sheldon Frederick

ube5

10 de jun. de 2011

I actually enjoyed the experience of buying a new car. I dreaded the sales pitch and the drama, but that never happened. I really appreciated the time Greg spent(over an hour) teaching my family how to use all the new gadgets in the Traverse. We didn't get out of the dealership till 11pm because we arrived so late in the day, but everyone stayed, including the detail guys, so we could purchase our car. True customer service.

aboleski

27 de may. de 2011

Eric was great. He knew we were looking for a specific car and diligently stayed on top of other dealerships until he found what we wanted. We enjoyed our experience with them and highly recommend Eric and co-workers Rich, Karen and Joe to anyone looking to buy a new or used car. We will definitely work with them again when it is time to buy a car again. Thanks Chevy Faulkner-Ciocca for a great experience buying our first new car.

11camaroSS

25 de may. de 2011

Very easy to work with and did not pressure me into buying a car. Able to accomodate my busy schedule. Also located a car with the features I wanted and had it at the dealership the next day. Took the time to explain the car's features to me and made sure I was happy with the purchase.

ex-customer

30 de abr. de 2011

Steer away from this dealership!!! I have never experienced such a lack of customer service as I did at this dealer. They are the epitome of sleazy used car salesmen. I purchased a vehicle here that started having squealing, chirping tires 5 afters after we drove off the lot. When I brought it back less than 24 hours after the purchase, the general manager Scott Carita was incredibly condescending ("Do you know what As Is means?") and he did not even want to take a look at the vehicle and correct the issue. He was willing to have it serviced if I PAID for it. As I was not going to give another dime to this company, I took it to my own mechanic and found that they had improperly installed brake pads which was the cause of the noise. I have never experienced such a lack of concern over customer satisfaction from a company. They've permanently lost any future business from me and I would encourage others to go elsewhere if they want to have any rights or value as a consumer! (p.s. I would give a ZERO rating if I could)

rmuschert

7 de mar. de 2011

Rich and Eric went out of the way to help make this buying experience a most pleasant experience. Eric bought the Equinox to me at my house. I want to thank them for all trey did for me. I would recommend Eric Kratchwell and Rich Scherb to my family and friends

stevel89

11 de feb. de 2011

I visited Faulkner-Ciocca Chevrolet as they had the best deal on the car I wanted based upon online research. The sales, service and financial staff were friendly and helpful; they clearly proved that they had my best interests in mind. This was my first new car purchase, and they did a great job on making the process as painless as possible.

lmblase331

26 de dic. de 2010

Our saleman was great, the finance department was fantastic. The service department is outstanding. Started out going to this dealership for service for a Chevy I purchased at another dealership, recently traded my car for a Chevy truck and couldn't be happier. Highly recommend this dealership, for sales and service.