Dana

8 de ago. de 2016

I was quoted a price for a sensor and labor that was $568.00. I had my cousin who owns an auto sales store call Jerry Hamm and ask about the same thing. Turns out the same sensor cost $47.00 and the labor around $100.00! Same thing was done to my sister. Ridiculous!

beatrix ploeg

14 de jul. de 2016

Everything is so as always very good.No bad opionPlease don't send me so many emailsWhen I'm ready I will buy a chevroletThank you

J.Love

11 de jul. de 2016

It's very welcoming, from the employees pleasant demeanor to the donuts and coffee that's set up for us as we wait for our vehicle to be serviced.

GilE

28 de jun. de 2016

I inquired about a vehicle thru Cars.com to Coggins. The response was almost immediate. The sales staff (Henry) was very friendly and knowledgeable about their used car inventory. Unfortunately the vehicle I was interested in sold before I could visit. Henry was very helpful in notifying me of its sale. He followed up with other vehicles of which I might have an interest in. Good dealership.

Diane K

8 de jun. de 2016

I just bought the new Chevy Cruze and was very impressed with the whole experience. Salesman Stephen K and Manager Eric made the whole process FUN! Stephen went above and beyond being helpful to someone who hadn't bought a car in 12 years. Eric searched in vain to find a car that fit my preferences. I certainly highly recommend this dealership for a great car buying experience.

Diane K

8 de jun. de 2016

I just bought the new Chevy Cruze at this dealership and highly recommend it. My salesperson Stephen K and manager Eric were amazing. They both went above and beyond to get me the color and style that I wanted. They made the car buying experience FUN!!

islandquilter

2 de jun. de 2016

Great service, as always. Love that my car gets washed every timewe go there. The popcorn is delicious! Nice touch with the food bar and coffee area as well was TV. AJ is the best!!!

Carl Boothby

2 de jun. de 2016

HORRIBLE EXPERIENCE - beginning a legal dispute - DO NOT BUY HEREPurchased car with an intent to repair no later than WednesdayI called Wednesday to check status of repair with a promise of response - I received noneOn Thursday I received a note saying the fix was too expensiveI informed the sales rep that this would kill the deal and he said he would have my funds returnedThe sales manager is refusing to return the funds

Maverick

31 de may. de 2016

My buying experience at Coggin was incomparable. It was so personal and the salesman Stephen was amazing. He was very knowledgeable and helpful. He knew the answers to all my questions. Additionally, and this is something I am big on, is he made the experience personal. While I was there it was all about my needs and comfort during the transaction and his follow-ups afterwards. He and the dealership truly go above and beyond for their customers and I definitely wont be buying from anybody else in the future except for Stephen and Coggin Chevrolet!

Charles Hale

31 de may. de 2016

My buying experience at Coggin was incomparable. It was so personal and the salesman Stephen was amazing. He was very knowledgeable and helpful. He knew the answers to all my questions. Additionally, and this is something I am big on, is he made the experience personal. While I was there it was all about my needs and comfort during the transaction and his follow-ups afterwards. He and the dealership truly go above and beyond for their customers and I definitely wont be buying from anybody else in the future except for Stephen and Coggin Chevrolet!

prissiec

20 de may. de 2016

My experience was great at this dealership. Garrett was my salesman and he was great. He worked with us until we got the deal straight and he was also very fun and personable. He has a great sense of humor and personality which makes any car buying experience better. Garrett has gone above and beyond for me since the first day I met him. Our company is now in the mix or working out a deal with him. He is great. I would recommend asking for him if you are ever in the car buying zone. He is excellent help and will help get you where you need to be for your next car! The service department has been great also. They went completely over my new vehicle after I bought it and when I received it, it was even better than I original thought. Love this dealership, service dept, and my new Tahoe!

big_dan

14 de abr. de 2016

I know this kind of sounds ridiculous, but it was a legit offer.... I had test-driven a Camaro at the Jax Auto show and received a voucher to get a $50 gift card for going to a chevy dealer and completing a hassle-free test drive. So I went in to drive one of the Colorados that I had seen and liked. I was introduced to Henri, who acted like he did not want to be bothered with me. I told him I had seen the Colorados and would be interested in test driving one. I also made it very clear that I was not looking to buy, and that obviously didn't mean anything to him. I also told him I may be in the market for a newer pre-owned vehicle with low mileage. First he tried to show me some piece of junk 10 year old beat up Saturn, and claimed it was the greatest deal with low-mileage. I told him I was not interested in it and wanted to look at something like a Cruze or Mailbu. He basically told me he could not show me anything because I had planned on coming back in a week to purchase and he said that their pre-owned cars go like hot cakes... REALLY? Is that why I have seen the same car sitting in the same spot from over a year ago when I rode through??? I then went on to test drive the colorado and afterwards was brought into his office and pressured to buy one. I told him I really wanted the Diesel and hoped that since they did not have any, and they were just coming out with them, that would be my excuse to leave... NOPE! then the sales manager starts looking around the entire region and finds one, but i still tell them very clearly that I am not looking to purchase. I then present to him the certificate for him to validate my test drive and send the gift card. He then steps out and comes back and claims it was validated. Then about a week later I contact the issuer of the certificate to verify if it was ever validated by the dealer. They said no, and had to validate it themselves. The dealer never even bothered to validate my certificate. I do not know why both Chevrolet in general and the dealers offer these incentives for test drives if the are not going to honor them. I understand salesmen are paid commission and that this is a waste of their time, but if that is the case, they shouldn't offer it. However, long story short-- I have proudly taken my business elsewhere and bought a brand new 2016 Toyota from Keith Pearson Toyota. Anyone looking to buy a good car with good customer service should check them out and steer clear of this dealership and the entire Coggin automotive group!!!!!

DST1995

13 de abr. de 2016

I had the best experience that I have had in years!!!! For a number of days I was experiencing problems with my car. I arrived at Coggin Service Dept. with a polite & insightful staff that were willing to assist. The service Dept was determined to find out the issue with my car before I get back on the road. The service representative that assisted me was Steve Bartlett but I must applaud the entire staff!!! They treated me as if I was apart of their own family. I know now I will never go ANYWHERE ELSE!!!! THANK YOU!Quilnetta West

Brent M.

2 de abr. de 2016

Came in for oil change. Have always paid $39.95. Service writer, who obviously gets commission, handed me estimate sheet to sign and said it will be $70. I told him I have always paid $39.95. He said that was a special last year. Well it must have been a special since I got the car 2 and a half years ago. I walked out and he didn't even try to keep my business. Today I get an email saying "everyday value price" is $39.95. So what was the other $30 for? His commission? And why do I always get steered to some certain service writer? All he does is write down mileage and punch a computer. If I wanted to select anyone, it would be the guy that actually works on my car but you never get to meet him.

Joezepchevy#1

9 de mar. de 2016

number one service department Randy CYGAN represents your service department unbelievable.got me in and out quickly and that's all that matters, pleasant experience overall

JaxKnight

17 de feb. de 2016

I have to say that I have never experienced better personal service then at your dealership with your service manager, Randy. He should be training other service managers in customer service skills. He is an asset to your organization.

Maria Ramsey

26 de dic. de 2015

Went to get the defrost/ventalation system repaired, they told me I'd have to look online or go to a junk yard for a part they couldn't me a part number on. They said the part was discontinued and no one in the area had it. Went somewhere else and they got the part new, they had two local suppliers they could get it from.

Mr. and Mrs. Micheal Provencal

7 de dic. de 2015

We recently bought a 2015 2500HD Z71 Truck. The front driver leather seat has areas where it started to show defects immediately and also the back seat has the floor mat imprint on it. I was back at the dealership the next day to show my concerns but nothing has been done yet. We bought the truck on 10/27/15.

James Fields

4 de dic. de 2015

The servicing was under the 2 yr warranty and a upgrade to the 4 wheel drive in the computer. What made the experience so good was that I had a small dent in the hood that was very irritating to me and the Service Advisor Michelle Knecht had it repaired at a very reasonable cost and very much to my satisfaction.

Steven Formanek

3 de dic. de 2015

very positve serviice visit at purchase finance process ??

Joseph Green

2 de dic. de 2015

Ray is the man to see if you need a new or used car he will get you the best deal possible. Thanks Ray

Stan Joyce

2 de dic. de 2015

Our forty foot motorhome, on a workhorse chassis, broke down outside of Jacksonville and was towed to Coggin for repairs. They were quick and allowed our home to be plugged in so we could save the food in the fridge. Our service advisor was great.

Lynda Driskell

1 de dic. de 2015

Coggin Chevrolet continues to be "top notch!" Our new tires were mounted, etc in about an hour. We were met by Mike Hopper within 5 minutes of our arrival in the drop off lane. Upon completion he completed all of the paperwork quickly AND had the paperwork ready for the $100 GM rebate. He even filled out the envelope we brought. Mike is just one of many super employees at Coggin!!

Brenda Compton

27 de nov. de 2015

wonderful, it always it ... They are very kind and always get me in and out in a reasonable time

Patti Reed

27 de nov. de 2015

We went to Coggin Chevy to see what a trade would be worth and left with a newer quality pre-owed vehicle.

Douglas Greer

26 de nov. de 2015

Clean dealership. Great service attendent . Service is always expedited

Richard Muller

26 de nov. de 2015

The service rep was very good. He took care of my needs

John Whittaker

26 de nov. de 2015

2015 ZO6 with 4400 miles indicates service needed for worn brakes; however brakes not worn - car returned and still have same problem. Apparently they could not demonstrate the problem, but occurred 3x prior to taking it to the dealer and twice since getting car back. Randy anxious to get the car back and solve the problem

Peggy Kemery

25 de nov. de 2015

Rob was a pleasure to work with. My Cruze is one happy girl! Left with a beautiful shine inside and out!

Charlene Ayers

24 de nov. de 2015

Always a pleasure to work with Carey Watkins. I have now purchased two cars from him and Carey is patient, kind and very and helpful when it comes to the right car to purchase for his customers.

Art B

23 de nov. de 2015

I purchased a 2016 Corvette. Really, REALLY great car buying experience. See See Jim Reddington, he is an outstanding sales person and will do you right!

John G Boehmer

23 de nov. de 2015

My experience at Coggin Chevrolet At The Avenues from the time I bought my New 2015 Silverado to the first service appointment has been very positive. I had been a Toyota Truck Owner for the last three trucks and the Silverado 1500 I purchased at Coggin showed me that the Chevrolet has come a long way in both performance and quality.

schickel

20 de nov. de 2015

great service...quick responsegot the job done everything went smooth

Susan

8 de nov. de 2015

Had my car brought in for its regular maintenance and was treated with respect by the service rep. He was extremely helpful and courteous.

Peggy Stephens

30 de oct. de 2015

Appointment was made on short notice at my requested time. Service maintenance and repairs done while I waited. Everyone was friendly and efficient. Thank you Mike Hopper for taking great care of my car, very happy to see you back.

Lynda Driskell

29 de oct. de 2015

Superior in all ways, quick in & out, Mike Hopper gave us the info on the 4 tires we'll buy November 30 so we get the best deal + rebate from GM.

William Bianchi

22 de oct. de 2015

Purchased new camaro, sales very helpful to offer right options at best price.

Nilsa

9 de oct. de 2015

The repair was gas and everything was explain to me

Denita Dugas

8 de oct. de 2015

Came in for a oil change... Mike the manager was awesome. He spoke to me as soon as I arrived. And I was in and out in no time at all. I'm so glad Mike was there to model how real customer service is suppose to happen- because the other workers there do not have it,

Stephon Peck-Headley

3 de oct. de 2015

Service was quick, perfect, and snacks while you wait

Louis Skufe

28 de sep. de 2015

Just moved to the area and took my 2014 Impala in to have two recalls addressed. The Service Advisor, Randy Cygan, promptly scheduled my car for service, provided me info on the dealership, and had the issues fixed within the time commitment given me by Randy.

Kia J

22 de sep. de 2015

I went to this dealership as a first buyer. My salesmen was so patient , caring , & helpful. He made me feel very at ease once meeting him and going over everything. He was very determined and not once did he get frustrated.His energy was unbelievable it really had alot to do with me purchasing my car . I say that because I had gotten to a point where i felt i wasnt going to be able to get a car at all in my name because i was a ghost and so young. But the energy he had and determination allowed me to keep faith.I also dealt with a woman as well and she was new but very helpful and pleasant. She checked on me everytime she seen me to see how my process was going . Her personality was so bubbly and full of positivity . I loved my visit Im so thankful and I would recommend him and her anytime. Thank you guys !!!

Marygma

20 de sep. de 2015

My experience in buying a new tahoe at coggin was very good. My salesperson was Marquita Iberra. She is a new employee, but did everything she could to look at only the car I was asking for. When we decided on the Tahoe, she got Mike to handle the transaction. He worked to get me the price I could afford. There was a bad storm, so she couldn't show me all the technology features so I went back on Sunday for that. Jim Rollins showed me all of that, plus taught Marquita at the same time since she didn't know about all of it.

Raymond

19 de sep. de 2015

Entire process from viewing, test driving, and purchasing the vehicle was easy. Sales associate was personable and listened to what we were looking for. Very simple, no hassle, great experience.

jdsand79

19 de sep. de 2015

My salesperson was helpful knowledgeable and guide me in the vehicle that I wanted. I would definitely recommend this dealership. Coggin at The Avenues is a great place to shop.

ChevySonic2015

19 de sep. de 2015

I was reallly nervous about buying a car dur to the high stress transaction everyone makes it seem to be. Having researched suncompsct cars, I knew the Chevy Sonic was the new vehicle for me, but how was i to go about it as stress free as possible? Stephen and Dustin eliminated any thoughts of stress I may have had about the buying process. They didnt make me feel uncomfortable or overwhelmed at any point in my process. After my purchase, Stephen followed up with me to make sure everything was still as great as when i drove from the lot. That really does seem to be the Coggin way. My next car purchase will definitely be from Coggin Chevy at the Avenues.

pumpkin1234

18 de sep. de 2015

Matthew Gabriele was extremely helpful in getting the the exact car that i wanted and did everything in his power to make the deal work for both me and the dealership. i would highly recommend him he was friendly, helpful, and diligent.

LaSheldon

17 de sep. de 2015

I came to Coggin Chevrolet at the Avenues in Jacksonville, FL. For repairs to my vechile it the process did not take long at all and they kept in contact with during the duration my vechile was there I would recommend them to anyone.

Arlene Evans

15 de sep. de 2015

The process of obtaining a vehicle is a long one however each and every person at Coggin Chevrolet Dealership went far and beyond what I have ever experienced in the past from any other dealership. All representatives greeted me, always with a smile and an extended hand, from SK, Mike, Dustin and everyone else that I came in contact with. SK listened to what I wanted in a car and did his best to find what I was looking for, while Mike worked his "magic" with his numbers and what I could actually afford and Dustin had a great sense of humor while being professional. Yes I do recommend anyone looking for wonderful service along with a fabulous selection of cars to go to Coggin Chevrolet near the Avenues Mall. You can't miss it, just follow the blue and white balloons!

ShanaD

14 de sep. de 2015

We went into coggin Chevy to look for a used car. Our salesman, Matt, was extremely helpful. He found us the perfect car, and even though it wasn't at coggin Chevy, he was able to get it transferred in just a day or two and we were out the door. Overall, I am very pleased and would reccomend Matt to anyone looking for a car, whether used or new!

Latia Moore

12 de sep. de 2015

I had been around to other dealerships and was completely unsatisfied with the overall customer service, so a friend of mine referred me to Coggin Chevrolet At the Avenues & told me to ask for JEROME! Well I was kind of hesitate abt going because I had already been to several dealerships and didn't get a car. Well I stepped out on faith & went to see JEROME & Coggin Chevrolet & I'm glad I did. He was honest, he had plenty patience he was respectable & very helpful. JEROME, Is one of the nicest salesman I have EVER MET. Well I ended up buying a car that I ABSOLUTELY LOVE thanks to JEROME. I would highly recommended him to anyone who's looking to purchase a car. The customer service he provided me with was EXCELLENT. Thank you so much JEROME, I'm a HAPPY CHEVY OWNER NOW

Robert Mcgarvey

12 de sep. de 2015

Great Experience. Randy always takes good care of us. We have had the service done at Coggin since we bought the 2015 vehicle.

maurice1228

12 de sep. de 2015

I have needed a truck for the past few years now. Im not much of a truck person, but I know I didn't want an aluminum ford truck. I also didn't want anything too old, since I plan on using this truck for the next decade. I went to few other dealerships and did not like the vibes I was getting from them. I either hated their trucks or the sales people were pushy, annoying or just bad salesmen. I instantly liked Aylin Taylor. She listened and executed, which was exactly what I needed.

cfli1688c1

12 de sep. de 2015

Got back from Coggin Chevrolet at the Avenues in Jacksonville.Got an Acura TL 2012 from Coggin with Justin Corral. Great service. Will recommand to friends.

Kindred,brandon4544

12 de sep. de 2015

This dealership was the best I think I have ever worked with. My salesman was very friendly and patient with everything and had very clear answers for any questions I had. I love my vehicle and he made it a very easy and quick process.

Billr

12 de sep. de 2015

Matt Gabreilli was my used car sale man and made the experience so easy and quick. I've bought over 30 car over the years and this was the easiest. Went back once with a counter offer that we both could live with. After the sale found issue with trailer lights. Dealership fixed without any hassels. I would recommend Matt and Coggin Chevy

myer7700

12 de sep. de 2015

The experience at Coggin was awesome. I purchased two vehicles within 24 hours and Gage our salesman did everything I asked and the financing department had us in and outof the office. I would highly recommend Gage to my friends and family for future business! Shout out to Coggin Chevrolet at the Avenue.

Bigrich2u

12 de sep. de 2015

My wife and I were looking for a new ride and Aylin Adams-Taylor of Coggin Chevrolet got us exactly what we wanted. We left the dealership feeling really good about our purchase the staff was very professional and Aylin Adams-Taylormade sure we had everything we need even after we purchased our truck...

Jim Caudill

11 de sep. de 2015

We set up an appointment and when I arrived the car was taken back and the repairs done quickly and correctly.

Russ Frack

11 de sep. de 2015

Very good experience. The service rep was very personable and kept me informed every step of the way.

Donald Stockhoff

11 de sep. de 2015

As usual, Mike was very helpful, and my car was serviced in a timely mannae.

Luis Torres

11 de sep. de 2015

Very friendly environment, service was good and fast! In today's dealers market every dealer washes the car after service unfortunately this dealer doesn't have that service however service was fast.

Katee02

11 de sep. de 2015

We had gage Rawls for our salesmen ! And talk about an amazing experience never rushed us took ALL day just to find the perfect car and that he did he listened to our wants and didn't just try to sell to us . Had a really good experience, would recommend to anyone ! We will go back !

Dmonkey1134

11 de sep. de 2015

Gage was very helpful. He got me the car I wanted at a Reasonable price. I will definitely buy my next vehicle there and recommend Coggin to any one I know.

sabrina55

11 de sep. de 2015

I have never owned a new car. Gage did all he could to see to it I drove home in a brand new chevy. He is kind , caring and professional. The very best salesman I've ever dealt with. And, he is gentleman. A rare quality these days.??????????

Amymcc904

11 de sep. de 2015

The team worked with my family to get us into the exact car we wanted (blacks with captain's chairs) for a price that we could afford! Gage, our sale's person, was very easy to work with and made the process easier for our family.

Erica904

11 de sep. de 2015

THIS was the best car dealership and service I ever had. They made the impossible possible. Rome Malloy helped me get into a brand new car that I had doubts about only because every other dealship was telling me no and not being friendly about it. So I lowered my standards and was kind of down until I went here and I love my new 2015 Malibu LT. From when I first walked in everyone was so friendly to me and everything went awesome!!!!!

shoppingninja007

10 de sep. de 2015

Bought a used car here a few weeks back. Had a great experience, mostly due to the sales guy. Thanks Justin Corral...if I'm in the market again, I'm coming back your way.

Zan S

10 de sep. de 2015

I had a great experience with Justin Corral at Coggin Chevrolet. If you are in the market for either a new or used vehicle go see him and say I sent you!

Marycat

10 de sep. de 2015

We really did enjoy our experience at Coggin Chevy. Not only was Justin knowledgeable and answered all of our questions, but he treated us with courtesy and respect. You need to ask for Justin......I will refer everyone to Coggin Chevrolet.

Jes A

9 de sep. de 2015

Matt Gabrielli has been my salesperson for my last 3 car purchases and I wouldn't go anywhere else. Each experience buying a car was better than the one before!! I've sent all my family members to him too!!

ED

3 de sep. de 2015

I am writing in regards to my recent experience with your dealership, Coggin Cheverlet. Justin Corral,sales consultant, answered all my questions without hesitation. We talked back and forth, but he encouraged me to test drive the truck first. We then came to a price that we agreed on. I would not hesitate to send others to your dealership.

Edward A Thompson Jr

29 de ago. de 2015

I am writing in regards to my recent experience with your dealership Coggin Cheverlet. Justin Corral the sales consultant answered all my questions without hesitation. We talked back and forth but he encouraged me to test drive the truck first. We than came to a good price that closed the deal. I would not have any problem sending others to your dealership.

Mark

28 de ago. de 2015

Stpehen Knuth with Coggin Chevrolet at the Avenues made me a believer that "unbelievable deals can happen." Very patient and a pleasure to work with.

Jordan

8 de ago. de 2015

It was a truly wonderful experience. We was end and out in under 2 hours. Wally was a very informative and kind person. The dealers wasn't pushy and helped every way they could. We made a deal and we was out with our first corvette. Would give them 6 stars if I could.

Carol Noel

17 de jul. de 2015

i would highly recommend Coggin Chevrolet and their salesman, Gage. He went above and beyond to make sure I got the car and the features I wanted in it. Very nice friendly dealership.

Ana Mertiri

23 de jun. de 2015

Stephen K Is an amazing Dealer .My whole family is very grateful with all the amazing effort he put in to find us the Chevy Cruze 2015 that we want it . It is affordable and drives beautifully ! Whatever problems i have Stephen is there to help me and always gets me scheduled on time. Chevy at the Avenues is overall amazing with customer service and with handling everything so quickly and smoothly. especially that my father flew in and bought me a car within one day and it was done quickly and perfectly ! :) Thank you everyone at chevy ! Stephen your amazing!!

Kyle

13 de jun. de 2015

Rich was amazing he was great if you need a car use this guy!

Kevin

13 de jun. de 2015

Rich is my sales man and i would recommend him to any one trying to sell a car or buy one

Maharris757

11 de jun. de 2015

Went above and beyond to satisfy our needs. And he had the best customer service ever

Mrs. Harris

11 de jun. de 2015

Rich King is the most awesome salesman ever!! He was professional, courteous, knowledgable, and an all around excellent person! He gave us a great buying experience and we would gladly buy from him again!

Tiffany Baker

10 de jun. de 2015

Rich King and the rest of the team were awesome they really searched for the right deal for my family and myself

Paris

9 de jun. de 2015

I'm young in my early 20s and not as knowledgeable about cars so buying my first car was scary for me. Aylin walked me through everything, what options were best for me, she took the time to make sure I was getting the best deal and I know most salespeople don't have the patience to walk a 22 year old through this process. I was able to connect with her outside of this business transaction and she makes me feel at ease, answering any questions I have for her thoroughly. I have dealt with some employees from this dealership and they did not seem concerned with anything else, but getting money out of me and it's not a good feeling. She is the sole reason I would even come back and purchase another car. THANK YOU AYLIN!!!

Jordan Fulford

2 de jun. de 2015

I came in looking for the SS because i was interested in the new models. Rich was my salesman and he was very informative about every aspect of the car. It was an awesome experience and they have great customer service there. Rich is the go to guy if your in need of a new car!

Paul Latina

2 de jun. de 2015

Rich King was a professional from the start. A skilled people person, he was honest and genuine, and portrayed sincerity in all communication; both on the phone and in person. I would highly recommend Mr. King to friends and family who intend to make a vehicle purchase.

Robert B. Crite

1 de jun. de 2015

I really appreciate the expertise of Mrs Taylor and the one hundred percent given to me by her. Mrs.Taylor is the upmost when it comes to the knowledge of the product that being the car dealership. She has gone far and above in helping me purchase a vehicle, and I give my hat off to her. I wish there were more of her, she is quite an asset to the Chevy community.

Katelyn Cornett

31 de may. de 2015

This was my second car shopping experience and Rich made it so fun and simple! He worked out the best deal and he was spectacular to work with. I would definitely recommend him and Coggin Chevrolet to anyone in need of a car!

Chris B

31 de may. de 2015

I had a great experience after dealing with Rich a few times. I will definitely be telling my friends and family about this place!

Queen Nancy

30 de may. de 2015

Great staff, hard working salesman, good coffee! This is our 9th vehicle purchased from Coggin Chevrolet at the Avenues. We have always been treated great.

Dan S

30 de may. de 2015

I was the lucky one who got the last Colorado on the lot! Just happened to be the only one I would have wanted. Black Z-71 beauty fully loaded. I love it! Sales experience was excellent with Stephen K. as my salesman. Great customer service. Friendly and knowledgeable. An all around superb buying experience. Thanks!

Helen

30 de may. de 2015

Our buying experience was awesome with Garrett Treantafellow. I normally dread car shopping but enjoyed my experience here. Everyone was very kind and curtious.

Rach

30 de may. de 2015

Great experience buying a car from Stephen knuth. He was very helpful and didn't pressure me on getting a car. He went out his way to make sure I got the car I wanted even got them to drive it from Georgia. I would tell you if you want a vehicle go see Stephen knuth he will treat you right.

AnaMaria

29 de may. de 2015

Just leased a 2015 Chevy Cruze. Stephen K. was a huge help!! So excited to drive this car!!

Chris the Marine

29 de may. de 2015

I went to Coggin Chevrolet with a car that was pretty upside down in equity. My salesman Garrett was amazing. He helped me find a brand new Silverado with the right features I wanted and rebates that ate up the negative on my old car. He spent a lot of time on the lot with me going over many cars and never complaining. As a new salesman, he was also remarkably intelligent about the cars on the lot. I was very satisfied with my experience. The sales manager Mike and Ryan the finance manager were also very helpful, and made sure that I got the best possible deal.

Kevin

29 de may. de 2015

I knew exactly what I wanted when I walked in and met Jim Reddington. He was very knowledgeable about all the Chevy Trucks. The dealership is state of the art and everyone working at the time of my purchase was extremely friendly. They have gone out of their way to make sure we were happy customers. I would recommend this dealership. Most important thing, I love my 2015 Silverado.

Steven epple

29 de may. de 2015

Rich was great he worked out a great deal for me and my wife.

Susan

28 de may. de 2015

Rich was a great help in getting me into the car I have always wanted. l will definitely be going back to see him when it is time to trade in for a newer model.

Drew

27 de may. de 2015

Rich really blew me away! I have been purchasing vehicles since the 70's, and this was by far the best experience I have had to date. I will be recommending Rich and Coggin Chevy to all.

Velora Fulford

27 de may. de 2015

Rich was my salesman and he was awesome. I will recommend Coggin Chevrolet to all of my family and friends!!!

Charles B

27 de may. de 2015

They beat my banks rate on the financing. Great job.

ajhs303

27 de may. de 2015

My fiance just purchased a vehicle from Rich King and we are very pleased with the entire experience. The service was friendly, quick, and honest.

Joe Calvin

27 de may. de 2015

Rich was my salesman and did an outstanding job! Both with all the product information and the business of the sale. Additionally service after the sale was prompt and efficient . I will absolutely be back to do more business in the future. I highly recommend him as your salesman!!

Jerome Pierson

27 de may. de 2015

Bought a brand new Silverado from Rich. Awesome service from Rich & Mike. They both worked extremely hard and beat another dealer's price to get me the truck I wanted. Thanks a lot to Rich, Mike & and Coggin Chevrolet.

Jonathan Unger

27 de may. de 2015

Rich king took good care of us and provided us with a great vehicle for the price.

Lee

27 de may. de 2015

Just bought a 2015 Impala! Awesome experience with Rich as my salesman. Unlike your typical car salesman, Rich was very polite, easy going and pressure free. He alone made my car buying experience a positive one. I will most definitely come back to purchase my next vehicle. Thanks Rich!!!

kelly clark

25 de may. de 2015

Stephen very helpful the best salesman I ever met !!!

Cody's Granny

18 de may. de 2015

Stephen K was great!!! Outstanding service, very polite and knowledgable.

GoJags

17 de may. de 2015

Second car I bought from here. Stephen K. was great and really helped me out alot.

Tina

16 de may. de 2015

The customer service provided by Stephen K was really amazing.Everyone should have the chance to experience it. He was very honest and upfront. When asked what I wanted in a vehichle, all requirements were meet. I will definetley recommend Coggin Chevy to All my friends. Stephen K has made my experience at Coggin Chevy of the Avenues of the most rewarding and wonderful experiences ever. Not to mention I left with a brand new CHEVY CRUZE!!!

Scott's

2 de may. de 2015

I gave all 5 stars but it keeps bumping them down to 4 stars in customer service. Ignore the 4 they get a 5!!!!! My husband I and went in to start our car shopping, this was the first place we had planned to look and was not planning or ready to buy a new vehicle on this day. We told our salesmen our story about our car situation and he listened and understood we were frustrated with our 4 year old car that just kept needing repair after repair. We told him what We were interested in and we knew we were being unreasonable with my price point we gave him and the car we were wanting but he ran the numbers for us and let us test drive the car he new we couldn't afford than showed us ones we could afford based on what numbers we gave him to work with. He was extremely patient and understanding that we wer not wanting just a car, we wanted the car my car. 6 hours later he got us the car I requested the color, features, everything we wanted at a price we could live with. This dealer bent over backward to help us get out of paying for more repairs and bad equity we still owed on a car and worked out an amazing deal we couldn't pass up and drove off the lot in our new 2015 Chevy Malibu. We love theses guys, take a chance and visit them if your car shopping. they are not like any dealer we've ever bought a car from, they are there to help you not just make money off you.

NJM

28 de abr. de 2015

Coggin is my only choice and others are only when it is not prudent to choose. I would name names but if I did I would surely leave someone out. Everyone is courteous fair and helpful.

truckchevy

21 de abr. de 2015

Our salesman Justin Corral was very pleasant and sold us our 2012 Chevy Silverado truck. All who had to do with the final sale also were very pleasant, we would definitely buy here again and refer our family friends.

Sanders

21 de abr. de 2015

After some initial confusion, we are very happy with our experience. Service department has been great. Mr. Elliot is very approachable, easy to talk to and fair!

BTSlimo

7 de mar. de 2015

2015 Suburban rear window defroster wire .For the second time now the whire has detached itself for the rear window defroster. The first time it was repaired without hesitation as a warranty repair. I did express some concern over the tension on the wire at that time and was assured that it was fine. approximately 3 mo's later the wire detached again upon opening the window hatch. The service manager at that time looked at the problem and submitted warranty claim. The claim was approved and the replacement was ordered. It took 8 to 10 weeks for the replacement to arrive and I received a call from the service adviser Tom to schedule an appointment for the repair as well as several other issues that required attention including 2 recall issues. An appointment was made for Monday morning and arrangements made for a loaner car. Upon arrival Monday morning, NO Loaner vehicle available. There will be a loaner available later in the day. Upon return at 4 PM still no loaner.Left vehicle with them without the convenience of a loaner.Tuesday afternoon I received a call from Tom the service writer that the vehicle was completed however the original issue of the rear window defroster cable was denied based on the expert opinion on the new service Manage Eddie. I inquired as to how the claim would go from approved to not approved and was advised that I would have to speak with Eddie. Tom offered to pass the message along to Eddie to call me. Being a little impatient I also called Eddie myself and left a voicemail. 30 Mins later I left another voicemail. Then called Tom again and he advised me that Eddie was sitting in his office, Tom again passed along the message to Eddie to please call me. 30 minutes longer still no call, left another voicemail.Wednesday morning called to speak with Eddie, again to voicemail. Called and spoke with Dealership general manager and explained that I had left several messages for Eddie with no return phone call. After approximately 45 minutes I received a call from Eddie telling me that GM had denied the claim and they would not do the repair unless they were getting paid for it. I asked him why the claim was approved with one service manager but later denied by GM. He offered no explanation other than that it was declined by the regional director.I called GM and spoke with a sr customer claims rep and was advised that the claim was denied because of information supplied by Eddie stating that the issue was physical damage. Not quite sure how Eddie formed that opinion to relay to GM but they chose to stick with it and deny the claim. I asked if there was any other course of action that I could pursue and offered nothing by GM.I did a bit of research and discovered the following information.The rear window defroster cables have been an issue on suburbans tahoes yukons and escalades for quite a few years.This particular service manager has a reputation among local industry professionals for denying warranty work as it has negative impact on his monthly sales target.This would be supported by the fact that the original service manager and a service manager from another dealership see no evidence of physical damage.So after 8 years and 6 GM vehicles, GOODBYE to my friends a Coggin Chevrolet. To Eddie,, As I stated to you on the phone this morning your lack of ability to return a telephone call or explain what exactly the reason was, has cost the dealership a loyal service customer. Your unique approach to customer service and the bottomline is duly noted.

happy carbuyer

7 de mar. de 2015

Anthony, our initial contact was very polite, respectful, and friendly. We pretty much had the experience we were hoping for when we began our search, also Coggins had the vehicle that met our needs. Anthony was also very helpful in getting us into the finance line and processed in a timely manner as well which helps immensely when you have a family waiting at home. David which closed the deal was also helpful and did what he could to help with the price and was very forthright with how much he could do, as all purchasers always want to pay less no matter what. Thank you Coggins as we hope to be able to do business again when our family is ready for our next vehicle.

ECS

5 de mar. de 2015

The best experience I have ever had at a dealership. Have not needed to purchase a vehicle in 10 years... Wow things have changed! Salesman got me on the right vehicle and the right price and it was unreal how fast I was driving home in a new Silverado. First American car I have purchased and all I can say is Chevy you got it right and COGGIN Thank You for making it happen

Raygun

4 de mar. de 2015

Our used car buying experience was phenomenal. No haggle and our salesman Lep Stuart assisted in insuring my teenage daughter got a top notch used car that he would have put his own daughters in.

viktrus

16 de feb. de 2015

The first day I arrived a salesman greeted me but seemed distracted. I wanted to look at trucks, but he said he was waiting for another customer (someone bought a corvette so apparently I wasn't important enough) and we talked about the truck a little bit. He said he could give me a more professional demonstration if I came back the next day, so I gave him my information and he emailed me saying he found one for me.When I arrived to demo a Silverado that they said was "the one for you", it had 1800 miles on it already, smelled like cheap cologne (like something smelly happened in the vehicle prior to my arrival), and the siding on the truck had already fallen off. I took it for a test drive and the salesman was too busy texting to talk about the features of the truck.I decided to amuse them and see what kind of pricing they would offer me, and they pulled the good cop bad cop routine where the sales manager comes in after you say no and are ready to leave; and proceeds to try give you a better deal. What I did not expect, was the sales manager cracking a joke about my physical appearance after i told him I was not comfortable with the deal. It's bad enough I have a medical condition, but to have jokes made at my expensive while looking to spend 40k-45k on a truck... is just plain bad business.After I explained to another salesman what happened and walking out, he called me the next day stating he wanted to "make it right". What they actually should have said was, "Let's try to sell you a more expensive truck out of your price range and make you feel uncomfortable"This was by far the most unprofessional dealership I have dealt with, and I will be very hesitant to step foot on another Chevy, GMC, or any other General Motors dealership. The fact that the truck was already falling apart, should have told me to walk away right there. They claim to be a no-hassle dealership, but you will find that it's a giant hassle if they don't get what they want out of you.

Julie Baker

12 de feb. de 2015

Bought new Chevy Trac from William Bender at Coggin at the Avenues. Great service and William was the best. if you are looking to buy a new car please go see William he will make the experience enjoyable. Love my new car and couldn't be happier. Thanks William!

chris

23 de ene. de 2015

My wife and I arrived at the dealership only looking for a new vehicle. Steve Stewart met us in the parking lot.We told him "we were only looking". He left us to look and didn't tag along as so many sales persons do. We looked at the Tahoes as well as the only Suburban on the lot. After looking at all of them, the 2015 Suburban was what my wife was looking for (right exterior color as well as right interior color). After looking on line and other dealerships, guess it was fate that the right one was on your lot. At no time did we feel pressured to buy the vehicle. Once we decided to "go for it", we let Steve know and he was wonderful in assisting us with all the paperwork and answering any questions we had. We had a budget that we were going to hold fast to, and that is when Steve really started to shine. He went several times to the business office trying to get just what we wanted. He succeeded. Steve had to leave for a short time and Carey assisted us until he returned. Carey showed the same professionalism and courtesy as Steve . All the employees that we came in contact with were that way. In finance, Travis assisted us in the paper work while Steve and Carey took our vehicle to have it detailed, etc. My wife and I had a WONDERFUL experience with this dealership. I will recommend Coggin Chevrolet to my family and friends. Thank you so much Chris and Doretha Barry

Suzanne Wilson

13 de ene. de 2015

I am never disappointed when I take my vehicle in for service. The entire Service Department has always been helpful, friendly and professional! The quality of the service done is topnotch and most impressive is the way I am treated as a Customer. Randy, Chris and Greg always make me feel like I am more than just a paying Customer.........I'm treated like a friend and a family member. Anyone who is looking for quality service and a friendly welcome has got to consider going to Coggin Chevrolet at the Avenues.

cayliewalker8990

12 de ene. de 2015

In being this was my first personally owned car, the trepidation I felt was obvious for I was unsure of what to expect. After being referred to Coggin Chevy by a friend, I was not let down. Nathan Schreiber was a fantastic salesman that took time in understanding what I wanted and what was not necessary or superfluous for my daily lifestyle. The entire staff was friendly and encompassed and personal and caring attitude. I walked out with my 2013 cruise and couldn't be happier!

dsd4262

11 de ene. de 2015

This was by far the most unreal and worst car experience I have ever had at a dealership. We called ahead of time to verify that a specific vehicle was in-stock and even gave the person on the phone a VIN number confirm it. We drove an hour a half to the dealership. When we got there the vehicle wasn't on the lot. We waited over 20 minutes while they were supposedly pulling it from an "overflow lot". Then they told us they did not have the vehicle and they sold it yesterday. When we tried to leave they assured us they could give us a great deal on a more expensive vehicle. I told them exactly what I was willing to pay and exactly what I wanted for my trade in and asked if they could not meet that offer to let me know right then and there so we did not waste any more time. I made it very clear that I did not want to haggle and go back and forth on price and I did not want to waste any more time. The salesman assured me we would have a deal and he wouldn't waste my time. He brought us in a room where for over an hour and a half he attempted to wear us down going back and forth on price. He left the room and came back multiple times. His first offer was $2000 over the amount that I told him I was willing to pay. This was ridiculous considering I made it very clear initially of what I was willing to pay and asked him to not waste my time if he could not reach my price. His second offer was a completely different lesser model of the vehicle, this was a joke. I gave him one last chance to meet my price but his sales manager would not go any lower. This would have been fine had they just told me at the very beginning they could not get to the price. Yes, I would have still been angry that I drove all the way up there for a vehicle they told me they had but didn't. But they made it 10 times worse keeping me there using cheap antics to attempt me to still buy a vehicle. This was shameful unacceptable behavior by a dealership. My wife and I get one day off of work each week and we drove, with our daughter, 1 and half hours to this dealership and 1 and a half hours back. We also spent two and half hours at this dealership. That is five and half hours spent for nothing. I really hope that anyone who reads this that values their time with their family would decide not to support this business.

Don Miller

9 de ene. de 2015

Car was taken care of in a reasonable time. No complaints. Very friendly & knowledgable.

carolyn l wright

7 de ene. de 2015

I am a Coggin customer and have been for 14 years. Because of the excellent service I receive from Randy, I plan to remain with Coggin.

Domtay0506

27 de dic. de 2014

I give this all NEGATIVE STARS!!! My fiance and I are working to rebuild our credit. We have 5 children and our only transportation broke down so we decided to chance it and apply for a vehicle loan. Admir called us back from coggin and assured us we'd get financed. After test driving and settling on a Honda odyssee we sat at this dealership for 6 hrs before meeting w the financial guy. We were told we were approved and got a great deal on warranties and finally drove home. 3 days later I get a phone. All from admit saying we had to come back in to resign paperwork. A few weeks later we were finally able to both make it back in and say for another 4 hrs to redo everything only to find out we'd lost all of our warranties ! This was after Wed received a welcome call from a bank already!!!! Then another month later, 2 weeks before Christmas Chris the used car manager sends me an email saying we have to return the van we weren't able to get financed!!! I was devastated!!' His response was sorry for the inconvenience!!!! You are taking my vehicle before Christmas when I have 5 children and they verbally told us we were financed !!! Horrible heartless people and a horrible dealership!!! Do not go through them!!! And after doing some research they have done this to other people!!! This place need to be shut down!!! Brandy tM

David M.

4 de dic. de 2014

The staff especially Randy treated me with respect and caring to make my experience great!

poma l norrris

26 de nov. de 2014

Randy is always goes above and beyond to provide a quality, friendly, fast service. Enough said.

Carolyn A Wright

24 de nov. de 2014

We were very happy with the customer service at Coggin Chevrolet. Everyone at the dealership was very nice and eager to help us make a good deal. the buying process went very smooth and we bought a new truck in a matter of 2 hours. We couldn't be any more pleased with our new truck. Thanks to all of the folks at Coggin Chevrolet----Blessings to all-Don and Carolyn Wright

Car repair

12 de nov. de 2014

I brought 2014 camaro rs had two similar issues but different causes. They addressed both professional and are knowledgable .trouble shooted faulty windshield replacement by aftermarket windshield replacement company and also looked up tsb on noise from headlights. Randy and Chris are both very helpful and understanding

Frederick Bryant

10 de nov. de 2014

This Dealership is awesome I have purchased 3 vehicles from them this year and the whole staff was so friendly and they treat you like family if you need a car they will do all.they can with in their power to get you the vehicle you want.if you have time and are in the jacksonville area give them a try all I can say is absolutely wonderful

Gary and Edna Klatt

3 de nov. de 2014

We went to a few dealers looking for a new car and thank goodness we found Coggin Chev. from the first moment we got out of the car we were taken care of...the guys were friendly, knowledgeable, professional and not pushy. They helped us find exactly what we were looking for and made 2 elderly people very happy. We would highly recommend them to anyone looking to buy.

Mike Livingston

2 de nov. de 2014

Weirdest situation of my life thanks for the memories Coggin Chevrolet of the avenues. Wish I could give negative stars...They didn't have any trucks in my price range so Admir took me to a back lot, looking at some recent trade in 's. There was a great 05 chevy colorado which as I was told hadn't been thru the shop. I was allowed to start it up, it sounded great. A little hard negotiating with Admir and I meet used car sales manager David. He pushes me hard, the truck Obviously needs tires and he assumes other work. However I hold fast on my price... $6500... They say the truck would get fixed up in the next few days, even thru in a 1 month/2000 mile warranty. We sign a contract and I pay the amount in full, via check. The next day is when it gets weird. Admir calls and says the truck needs $3000 worth of work and the dealership cannot sell it to me. I was distraught... I checked my contract it didn't say anything about the vehicle needing to pass safety inspection. When I ask David to explain where in the contract states they can back out of the deal he says, "you don't have the truck so we never sold you the truck". It's been 2 days and haven't resolved this problem.. Moreover they never called me and I continually was told they would. If you have read this far do not trust these folks. I honestly feel like they should honor the deal, fix the truck, and possibly loose money...

Gregg Goldie

27 de oct. de 2014

Purchased a 2013 Chevy Traverse. The salesman (Lawrence) and the other sales staff were a pleasure to work with. I received the vehicle I wanted at the price I wanted and also received a good price on my trade in. I would recommend Coggin Chevrolet at the Avenues to anybody and will look forward to purchasing another vehicle from them. Which would be my third vehicle purchased from this dealership.

Ha Shing

26 de oct. de 2014

No respect ... They will promise you what they can't keep......just waste of time ... My suggests is don't waste you time over there ... A lots of good reputations dealers are out there.....

Mr. John and Rodica Taylor

23 de oct. de 2014

Randy Cygan has been our service representative for the last 13 year he is wonderful. He is a credit to Coggin service department. I always get great service from Randy. Keep the good work Randy you are the best.

SeaKnight71

4 de oct. de 2014

Both the service manager and general manager stated they would send me a check for $100 for a dealer installed item that was under warranty. I did not receive the check. I have spoken with them multiple times and have emails. They continue to state they are sending one, but have not. This dealership and Chevy in general has been nothing but a constant fight for warranty repairs.

Sean

29 de sep. de 2014

The salesman Admir was great in locating the right vehicle I was looking for 2014 Malibu I am glad I done business with COGGIN at the Avenues. I had visited another dealership never recieved a call back upon contacting Admir within a matter of min he called back asked if I was available to come see the selection he had availble very knowledgable of his craft

shandrea collins-williams

18 de sep. de 2014

I love every time I take my car in regardless of services or other the reception area is always clean and the repair staff keep u informed on the progress of your vehicle.

Perke Robinson Jr

12 de sep. de 2014

Randy Cygan has serviced my vehicles and kept them in top running condition for a lot of years. He is a credit to Coggin service department. I know I will get great service from Randy. I have 3 automobiles and an RV and have them all serviced at Coggin at the Avenues. Keep up the good work Randy.

Rick and Katelyn

10 de sep. de 2014

My daughter and I went shopping at Coggin at The Avenues, and were extremely happy with the service from everyone involved in our deal. And, a Special Thank You to Bill Bender, for a great experience in choosing a car. We found the 2015 Equinox to be the car of choices. Unlike other dealerships, there was absolutely no pressure put on us to buy. Bill gave us the chance to drive the car, and make our decision. Our daughter is a special needs child, and was given over and above treatment, which made her feel most comfortable. I have absolutely NO problems with the service we recieved. Thanks Bill Bender, and staff, for a job well done. We will definitely recommend Coggin Chevrolet at The Avenues to all our friends and family. Again, I say Thanks...

Jimmy

3 de sep. de 2014

Vehicle was taken back on time, the service was started and my request to view what was done was done in a timely fashion. Everyone was extremely friendly. Price was just a little high.

Happy customer (dugas)

1 de ago. de 2014

Was having problems with my 2013 Malibu- went to Cogging Chevy at the Avenues to trade it in- one of the best decisions I've made this year. Mike the sales guy was awesome!! Please see him if your ready for a new vehicle

SMiller

30 de jun. de 2014

Great people, great service! Nothing negative at all about my experience. Ryan McGarvey and Mike Cummings rocked!

Barbara & Don Miller

9 de jun. de 2014

We were very satisfied with Kyle King. We were thinking of buying a used car but Kyle made us realize we were better off buying a new Equinox. We're very happy with it.

Christopher & Sandy

3 de jun. de 2014

Up until now I have only dealt with Coggin Honda on Atlantic. They are first rate, and now that I have bought a Chevy Volt from Coggin Chevrolet at the Avenues, I find them to continue to uphold the Coggin reputation. Our buying experience with Steve Stewart was great. He answered questions, and helped us get the car we wanted, with no pressure. We love our Volt!

LHerman

28 de may. de 2014

Let me start by stating that I an an ASE master Technician and own 2 independent repair shops in Jacksonville. When my 2012 Silverado wipers would not shut off, it was still under warranty so I had the staff at Coggin Chevrolet check it about 6 months ago, and it of course stopped failing while they were in the middle of the diagnosis. It happened again a few weeks ago, and while they had to keep the vehicle a week, and from what i understand had to get corporate tech advisers involved, they did give me a loaner and since the return of my truck, I have not experienced any issues. Difficult Computer diagnostics will drive any technician batty, but they stuck to it and got the problem fixed.

PaulMorrisseau

27 de may. de 2014

My visit Coggin Chevy was the the most enjoyable car buying experience I have ever had! Steve Stewart was professional, attentive, and no-nonsense! Wonderful!

eddielitz

23 de may. de 2014

My wife and I went to Coggin Chevrolet as a result of an email invitation by their internet salesperson, Justin Corral. He was so genuinely sincere about his product and customer care and service that we felt vey comfortable throughout the entire buying experiece. We bought a brand new 2015 Tahoe and we could not be any happier with it. We met management and other sales personnel and we were very pleased with their professional attitudes.No buyers' remorse here!

Fred

15 de may. de 2014

Prompt reply, helpful, friendly salesman Sent more photos I requested. Very satisfied !

Candy Taylor

3 de may. de 2014

After purchasing a used F150 2 months ago from Coggin, the truck had nothing but problems. Who knew it would turn out to be a lemon. Everyone at Coggin bent over backwards to make things right. We finally traded in the F150 and were put in a new 2014 Silverado. The deal took a long time to get ironed out with much frustration on both sides. Coggin management and sales put my son in the new truck and let him drive it for 2 weeks before any paperwork was signed as he's a paramedic and needs dependable transportation getting to and from his station in Lake City. We couldn't have asked for more. Billy Bender in sales and Dennis Dourocher in service went out of their way to make things right. This is why I've been a Coggin customer for years and will continue to only use Coggin for all my auto needs.

P. Robinson

3 de may. de 2014

My Saturn Vue has been in good hands with Coggins service dept. Randy Cygan has kept my vehicle in good shape as with our other vehicles also.

rr1814

3 de may. de 2014

This the 3rd purchase from this dealership and same sales (Hampton Murray) person. He and the entire dealership have been fantastic. Hampton was great to work with. The service department has also been great and haven't had any issues they couldn't address.

pattyandcameron

24 de abr. de 2014

My husband and i went online to research the new vehicle we wanted to purchase.....Kyle King responded by phone almost immediatley! His customer service was awesome! He knows his product. He was informative and knowledgable. We left in just a few hours with a beautiful new CRUZ! Everyone at the Coggin was friendly and helpful and made us feel comfortable with our purchase. Financing was a cinch.....I would recommend Coggin to friends and family!

Barbara Lewis

19 de abr. de 2014

As above I did not have any repairs as it was a 2014 cruze (new). I was extremely happy at the service I received because this was the 1st car I have every own (my age is 56) so I was over the moon!! Every person I walked by were friendly and each had a kind word to say. Justin Corral was friendly, explained every question I ask of him and was a super nice person that took his job very seriously to make sure that everything was explained in advance after being show several cars in a very friendly way what was in my budget and what wasn't and I truly drove off your lot with the car of my dreams. I will purchase my next vehicle from Coggins without a second thought. Thank you Management for having awesome people that work for you!!

Chevyrules1970

14 de abr. de 2014

The dealership , as a whole , was friendly and the deal was great . I was treated with courtesy and professionalism throughout the deal . When you shopping for a new Chevy , look for the guy in the bow tie or just ask for Hambone at Coggin Chevy at the Avenues.

jakewolfcrunk

20 de mar. de 2014

Everyone was very helpful. This was my first time ever buying a car and they worked with me every step of the way. Kyle King is a great representative of the company. I would recommend Chevrolet at the avenues for all of your Chevrolet needs.

Chief Stocky

4 de mar. de 2014

Has to be the best service facility on the Planet!!!

thallenbeck

24 de feb. de 2014

I, a female, came to Coggin Chevy by myself to test drive and buy a vehicle. I was treated with respect and was never pressured into buying something I did not want. I appreciate that Steve and Ryan listened to what I wanted and found it for me. I also went to another chevy dealer during this process and was treated very rudely. I am very happy with my new car purchase and appreciate the way everything was handled. Would definitely recommend Coggin Chevy based on my experience.

Gothenberg89

20 de feb. de 2014

Excellent service, but pricy on repairs. Escalade oil pan leaking oil should not occur as vehicle only has less the 75K miles. Our son has a Tahoe with over 150K miles and no oil leaks. This should have been covered under policy.

SeaKnight71

9 de feb. de 2014

Purchased a vehicle only to find years later it had already had a collision repair before I bought it. Now they will not warranty the rust on those areas repaired by their subcontracted repairs to Autocrafters Collision. They won't even address the fact they did not notify me of the damage when looking at the vehicle. The pin stripe and molding is also falling off the vehicle and Coggin will not warranty as I am no longer in Florida (military move to West Coast). The vehicle mechanically runs great. It has been a two year fight. The paint and molding has been repaired. The dealer installed options in which I had to pay out of pocket to repair have still not been reimbursed as promised by their general and service manager.

Mikiejo

15 de dic. de 2013

My wife and I visited this dealershipy and was completely ignored. No one greeted us and no one seemed to care that we were even there. I have never been treated so badly by any car dealership. I came armed with a cashier's check in the amount of $75,000 to purchase a 2013 or 2014 Corvette if they had one I liked. However, no one even acknowledged our existence. Several sales associates were milling around doing nothing and not one of them even asked us if they could assist us. We had an appointment with a particular associate and he never showed up. How this car dearship stays in business is a mystery to me. My wife and I drove 25 miles to visit Coggin Chevrolet at the Avenues and were treated as if we had the plague. We will never visit this dealership ever again.

ChrisN73

14 de dic. de 2013

Dennis Durocher is probably one of the most professional and friendly service advisors. Always gets us in and out as quick as possible, and truly cares about getting your vehicle fixed and well maintained. I will continue to bring my vehicles in for service as long as I get to deal with Dennis again. A++++

Trippers

25 de nov. de 2013

Staff was knowledgeable, friendly and readily able to make a sale possible.Couldn't be happier with my truck. Thanks Kyle, Joe, and the rest of the staff at Coggin for making my experience something to remember!

fenderbender777

29 de oct. de 2013

I am writing this review to help people find a Good Service shop. I am new to the area, and so relieved to find a place to service my Chevy.I was there before they opened and watched cars line up, was thinking when they opened how long I was gonna be standing in line filling out forms, they unlocked and I started to the door, the service people filed out one after the other going straight to the cars and customers!!! Have never had a easier experience with ANY auto shop, Dennis Durocher came out with the forms, filled them out with all the information that was needed, asked about what I needed/wanted done, Boom , I'm done. Courtesy van took me to work pronto, received a call with diagnostic information and pricing. No pushing extra work or items, straight answer's on what was really needed and what would not hurt to wait, Good Pricing on parts and Labor was Icing on the cake!!! This service shop is a Team, and a Good one.

sammy6

24 de oct. de 2013

Great service! We love the way Mr. Durocher is so friendly, professional and helpful. He is very informative and solves all of our automotive problems. He is very good at what he does! Coggin Chevrolet is very lucky to have him on their team! Thank you again Dennis Durocher!

bestmyprice2014

12 de oct. de 2013

No one should go tho what bs they like to pull. I wanted a new silverado lt 4x4 41k out the door with my 2010 LTZ Z714X4 as a trade in. They came up with 46k. Then 43k. Nope 41k is all I asked for. The dealer showed me The voice in box 40577.88 for the truck but wouldn't sell the truck for it But all n all I went to gorden chevy on blanding jason trimble. He is the man to go to. I got it for 41k out the door and now idk y ppl think All other dealers are bad. Jason at gorden is the man to go to. Go give them a try.Jess Culbertson sent you there. He'll make it work. Plus he'll straight up tell you maybe yes or no right off the bat.

worstever4

10 de oct. de 2013

I took my car in on a Thursday morning to have it looked at, figured I needed some new tires and a front end alignment. I was right, needed both, but then was also told I needed my steering column replaced on my 3 year old car. I decided not to have that completed, just the tires and alignment, and was told my car would be done later that day. I then get a call later saying now GM wants to pay for my steering column problem, I asked why, was it a recall issue, I was told no. I was quoted a certain price for the entire job and I am still told that I would have my car later that day. It was not done when I called and was told I would get a call the next morning. I did not receive a call the next morning so I made the call and was told it would defiantly be done Friday late afternoon/evening to pick up. I call at 5:45, I am told it is not done, probably wont be until Monday morning, and that if I wanted a rental I would have to be there before 6 and I was at least 15 minutes, without traffic, away. I needed a vehicle the next morning by 8am but there was nothing they could do until later on Saturday once I was done with my plans I had made way in advance. On Monday I received no call or message about my car, make a call to them and they say it is done but its going to cost $50 more. I get there, clearly showing my frustrations, receive no compensation for the hassle and then when I get back to my car, there is grease all over my drivers seat. I was so pissed I just sped off. I will NEVER step foot in that dealership again.

bcarver1953

6 de oct. de 2013

Purchased a 2012 Impala in March and took car in for some warranty work and maintenance in September 2013. Randy Cygan was my service rep and when I was going over the problems with the car, talked down to me as if I knew nothing about a car. I'm 61 years old and have driven Chevrolets since 1969, restoring old Chevies as a hobbie so I know cars!! When I told him the vents were not working, he tried to show me they did but the vents on the dash front were broken. I explained that the car's transmission was slipping and he said that they would check it out. When I explained that the AC was not cooling properly, he felt of the AC and said it's fine, as if I don't know what the vent temp should be. I explained that it takes 10-15 minutes for the car to cool down but he seemed to ignore my information. I explained that the seat belt warning sign would come on for the passenger seat when no one was sitting in it and he explained that my cell phone would cause that if laying in the seat. "Give me a break", the weight of the cell phone would effect the sensor? He said it was normal and nothing would be done. I asked him to install a spoiler and he told me that I would have to take the car to the body shop for that. I asked if he could get me a quote and he replied, "no". I asked him to tint all of the windows and he said Chevrolet does not do that. I've never heard of that before.I left the car and explained that I wanted the tires balanced and rotated and was in no hurry to get it back because it's one of our local cars that we don't use that much. I received a call on Monday of the following week, informing me that I needed two new tires but the other 2 were fine. The car only had 34K miles on it so he explained that the rear tires weren't too bad. He informed me that if I had all 4 tires replaced, I would get a $100.00 rebate. I asked him to install all 4 new tires and let me know when it was ready to be picked up.A few days later, after receiving a call that my car was ready, I could not get to the service dept before they closed so I called and asked if I could give my credit card number to pay for the services and parts and pick up the car later, asking the person on the phone to lock my keys in the car. I was told that Coggin didn't take credit cards over the phone. After I continued questioning that policy, the person then told me that they were confused and if I was going to pick my car up, they would take my card. I gave my card number and asked to have my keys locked in the car and I would pick up the car later. I was then told they do not lock keys into the car. I explained that I had an extra set but he was persistent and told me to pick up my keys at the parts dept.I arrived after the service dept closed and could not find anyone to ask for assistance. I went into the showroom area and some young girl was playing on an IPAD behind the Customer service desk. I explained that I was looking for the parts dept and asked for help. She jumped up and ran off and asked another person who took me out to the parking lot and informed me the parts dept was closed. I explained my predictament and he said I would have to come back to get my key. I opened my car and there I found my key in the seat with my receipt.Upon arriving home, I went to the website I was directed to fill out my rebate for my tires but the part number on the receipt was not correct and the rebate form would not accept the part number on invoice. Getting more frustrated, I read my invoice to find out the brand and model number of my tires but it was not included with my invoice. I paid $811.24 for 4 tires and didn't receive any road hazard or mileage warranty for the tires plus had not been informed which tire that I had been sold.After inspecting my car, the AC was not working correctly, the transmission continued to slip and a noise that I had asked to be inspected when you turn the steering wheel continued to occur. This was the worst service I have ever received from any dealership. Compared to our other vehicle experiences from Volvo and Mercedes, Coggin Chevrolet's service department was the worst experience I've ever had.To end on a good note, the salesperson Keith, who sold me the car was one of the most personable and service oriented salesperson I've ever done business with. I would love to buy another car from him but I would hate to give Coggin my money. When I bought the car, I told Keith that I didn't want any financing and wanted to pay for the car and leave but I had to wait for over an hour and half to speak to a very disrespectful finance manager that treated my like I didn't know what I was doing because I didn't want to finance the car. It was evident that the policies of Coggins are not aimed at respecting the Customer and their time.

better05chevy2013

26 de sep. de 2013

I needed service repair on my vehicle and sought assistance from Coggin Chevy. This dealership has served me well and is my go to place for TLC on my Chevy vehicle. It is important to me to get good service and be able to trust a business. Thanks again Coggin Chevy. B.

DennisNelson

16 de sep. de 2013

The service advisor ( Dennis ) was a great person to work with. Although he was busy he made me feel that my vehicle was just as important as those that were before me. This guy is truly a people person and is in the right position, public relations.

Shakenbake

11 de sep. de 2013

Dennis DuRocher is a pleasure to do business with! He is very professional, courteous and knowledgeable! I will continue to get my vehicle serviced there because of him! He makes you feel like family and not just another customer!

fl_gators

6 de sep. de 2013

Dennis was so helpful and was great to deal with. I will continue to deal directly with Dennis in the future. He is a great guy!

MagicalUnicorn83

6 de sep. de 2013

I have a 2012 Chevrolet Tahoe and called the parts department to order the rear hitch hole cover. Barbra was very helpful and full of information regarding my truck. The cover had to be painted to match my truck, instead of Barbra passing me on to someone else, she took care of all the leg work for me. She kept me informed and gave me the names of anybody I'd have to contact if she was not avalible. Mike Hopper was the service advisor that handled getting my cover painted and called me as soon as it was ready to get put on. Mike and a technician Bruce helped me put on the cover in no time flat and I was on my way. I love my Chevrolet Tahoe and I love my new hitch cover. I tell my friends about the great experience I had with you guys and hope to visit again soon. Thank you for changing my perception about dealerships.

jaxchevy123

3 de sep. de 2013

I came to coggin chevrolet looking for a chevy silverado. I met with keith and he showed me several different trucks that fit in my price range. I had a few other questions about the truck, since i pull a small camper. He not only was able to answer my questions but also retrieved a technican from the shop to further answer questions about the axle ratio and transmission cooler. I have been to many other dealers and coggin chevrolet was by far much better than the others that i have been to. The sales staff and technicans are very knowledgeable on there inventory. The buying process was a breeze from start to finish. I would highly recommend you go to coggin chevrolet for all your car needs, they have been a pleasure to do buisness with.

arbitrarydragon

3 de sep. de 2013

Great Service, I've had a few issues with my car this past summer and Mike has done a great job getting everything taken care of. Service here is always fast and friendly.

tturner81

3 de sep. de 2013

Thank you Dennis for taking care of all of my needs when I bring my car in for service. I will come back to Coggin Chevy at the Avenues for all of my future car care needs.

gator88

31 de ago. de 2013

I have used Coggin Chevrolet as my service center for all my vehicles since I moved to the Jacksonville area.The service is always completed in a timely manner. My service consultant, Mike Hopper, provides me with the confidence that my vehicle is always in top working order and I never feel like I have been taken advantage of. Since I am not knowledgeable about vehicles it is worth every penny to know that. Thank you, Mike!

dstilley

30 de ago. de 2013

I've been to my share of dealerships and if you go anywhere else but Coggin you would be crazy. Service advisor Eric Slade and Randy (service manager) give you honest fair assessment with the lowest cost hands down. Other dealers in Jacksonville I've been to are Sub par when compared to Coggin Chevy at the Avenues.

shelbyas143

24 de ago. de 2013

The reason I would refer Coggin Chevrolet at the Avenues is because their work is exceptional. I dropped my car of to Michael Hopper not knowing what was wrong with it. I voiced my concerns to Mike and his response was everything will be ok Ms. Spradlin, youre in good hands. He made the experience so smooth and easy. Ive always been nervous to go out to the dealership alone not knowing if they would try to take advantage of me, Mike was far from that kind of employee. I really appreciate the job, professionalism, and time he put into making sure my car was safe for me and my children. I would recommend Coggin Chevrolet at the Avenues to anyone looking for an honest dealership with great employees. Ive given them a 5 across the board, I really appreciate all the help!

1browneyedgirl

23 de ago. de 2013

Dennis is always so helpful. I am so thankful have someone I trust help fix my car. He always gets the job done & exceeds my expectations!

Hdman

16 de ago. de 2013

I takes pride in providing customer service and being professional. This concept seems foreign to Coggins Chevrolet. I purchased a new 2013 Chevy Silverado, based upon a previous purchase from this dealer. All my experiences had been positive. I made the deal on Friday evening, and did not leave the dealership until almost 10 PM,. I returned Saturday AM to take delivery of the vehicle. Prior to taking delivery I noticed an error in the paperwork, an overcharge of $450.00. When I pointed this out to the salesman, he agreed the paperwork was in error. He claimed that the deal had been sent in, although less than 18 hours had,lapsed on a weekend. I agreed to a refund check of the $450. I was,told 7-10 days and I would have my refund. In addition, the second set of keys needed to be located. Two weeks lapsed and I visited the dealership to check on the status of my refund and the keys. I was told the keys had been placed in the mail, a week later, no,keys, and I live less than four miles from the dealer. As to my refund, I was promised by the salesman it would be processed the following Monday, available on Tuesday. This indicated it was never requested from the beginning. Tuesday, I called and was told someone else was to process, but the salesman would personally handle,on Wednesday, check would be ready on Thursday. After several calls and voicemails , the salesman on Thursday said He would personally handle on Friday. I informed him I would be there Friday between 3 and 4 to pick up the check. He assured me it would be ready and he would call me. I never received any call and presented myself at the dealership at 4 pm. The salesman was not available, and when I asked to,speak to a manager, he miraculously appeared. When he saw me, he did not acknowledge my presence but,relayed he going to the other side for the check. After 20 minutes he did have a check for the wrong amount. When I questioned him about it, he didn't t even know what the check amount was to be for, even though he made the deal.Here's the bottom line, three weeks later , I do not have a second set of keys, they are ordered( I am not holding my breath), I was shorted $30 on my refund check, and all I get is shrug,of the shoulders.I was not,only ignored, but flat out lied to.I like the Chevy product but will never buy from the Coggin dealer or any member of the Asbury group.

sirhacksalot

3 de jul. de 2013

I had the worst customer experience I have ever had working with Nick (used car sales manager) and Shaun (used car sales supervisor). I came looking for an SUV & Nick did everything possible to get my business which I was very appreciative of. He mentioned that since I wasn't in love with anything on the lot that if I found something at any of their other lots online they would bring it up for me to purchase upon approval. They brought a Buick Enclave from Fort Pierce. We test drove it and loved the car but noticed a problem with the steering. Upon researching the issue myself while they worked on it I found out online the issue is very common with Buick Enclave CXLs (same model) and that even if "fixed" owners have to come back frequently to get it fixed again and if you don't get it fixed as soon as you notice it the power steering could go out. Since I have a wife and a baby on the way I didn't feel comfortable proceeding and told them so. Since I felt bad that I added the car to their inventory and didn't buy it and I liked working with our salesman I decided to stay with the dealer and find another car. We finally found a Honda Pilot and they brought it up from Orlando. We loved it too but noticed it didn't have the mats from the listing and when you braked in the car it jolted the passengers and shook the steering wheel. I told them about it and they said they had it checked out before we even came in to teat drive it and said we needed new back tires to fix the problem (even though the listing said it had new tires already..?) I asked Shaun "Are you confident its not the rotors? Or the brake pads? Or the alignment?" And he said no, everything else is fine you just need new tires. They made me pay for the tires and when we picked the car up it was still doing the same thing. I requested my $ back for the tires and they refused for 6 days. They say their #1 priority is customer satisfaction but from when I rejected the enclave it was all about how much $ they could make, period. I want to be able to refer my coworkers, friends, & fam here but don't feel like I can after this. I am an Assistant VP at a global customer-centric organization and I know and understand business and customer service and it does not seem as if these managers/supervisors do understand these things at all after my experience.I wanted to be treated with respect and integrity but instead was lied to, talked condescendingly to whenever I had a concern, and refused repayment for something I should have never been made to purchase in the first place. Do you make all your customers fix their cars before purchasing them? Your parent company made $104 MILLION in used car PROFITS ($1.3B in Revenue) in 2012 and you make a huge deal about $300? No one except our salesman was ever on our side at any time during our experience.

chvychick

13 de jun. de 2013

Mike as well as the other staff have always taken care of all my needs on my tahoe. They are well trained in their knowledgre of their product. I would recommend this dealerships service department as well as there sales to others. The new facelift looks great! The customer lounge is also very comfortable.

Gatorgurl25

30 de may. de 2013

Traded a vehicle and was told everything was great with paperwork and financing. One week later no approval. Finance and saleman has become less than polite. The salesman that did the deal has been very hostile towards us and out right rude. Had afraud alert on credit had it removed, took some time. Did and gave dealer everything they asked for still no results. Nothing but excuses......Treated like crap, they claim not to know where my trade is....As of today no REAL approval. GO with your own financing if not you will be jacked. Worse experience ever!!!!!

coreyharris509511

21 de may. de 2013

I purchased a impala a week ago with any money down, drove off the lot with the car after signing papers, finding out my interest rate and monthly payments thinking that this was the best dealership ever. All of a sudden a week later I gets a phone call asking for a down payment. I could have swore we worked that out while I sat down with the financial person. Coggins is horrible and a rip off I don't advise no one to go there.

mclusk

12 de may. de 2013

If you are considering buying a new chevrolet I recommend that you ask for Hampton Murray at Coggin Chevrolet at the Avenues. He is a great guy and I have bought 3 new trucks from him and the price and freindly service was better than all dealers I visited. I am a repeated buyer and the deals and freindliness just keep getting better.In 2010 I was searching for a deal on anew truck and I had talked to all the dealers in my area and had just about given up and I summited a request for quotes on the Internet and Hmpton called and told me that I would not be disappointed if I came to the Avenues and he was right.

blake1232002

1 de abr. de 2013

We went to Coggin Chevloret, to look at new Veichles! They let us drive off the lot with a New veichle saying that we got approved, only for a month after having the new car, our old loan never got paid off! We kept calling asking why? They kept saying, just give it a few more days! The bank they had us financed thru (shown on paper work) really did not approve us! We were asked if we could put money down, an at first I said yes, then to only find out it was gonna a 15 dollar difference! I changed my mind! Well the Guy never chaged it on the paper work, so after going back an resigning for financing thru a different bank! We were good to go! Then received a call a few days later asking about the money we put down! The experience with these people were horrible, an stressful!!!! I advise you stay far away from Coggin dealership in Jacksonville, Fl so you will not have to deal with the ** that we did!!!

Casie526

2 de mar. de 2013

This dealership and these two salesmen went over and beyond to make this the best experience I have ever had buying a car. They took the time to find exactly what I wanted and the Equinox has exceeded my expectations. They worked with me to make my payment fit my budget and even helped me with my 3 year old. I appreciate everything, thank you Miguel and Tony!!!! You have a customer for life!!

Lopez1

10 de ene. de 2013

Luis was an awesome salesman with great people skills. He was fast and efficient at retrieving what I wanted, aswell as answering any and all questions I had. He should be promoted. I have already referred a friend if mine to him!

Boleswav

18 de dic. de 2012

I bought my 2012 Bumblebee SS there, and i have to be honest....the buying of this car couldn't have been easier. I told them what I wanted...they found it, gave me the 5 or 6 choices of the ones they found, and I got it in 2 days. Right when it was delivered, my wife lost her job, but had applied for another one in the mean time...and they let me keep the new car while they held mine for 4 days until she found out she got the job. The sales and Service people are awesome. The ONLY issue I have is that oil changes take 2 hours. I like having my car serviced where I bought it for some of these types of things, but a 2 hour wait time is entirely too long. Other than that...I will go back if I ever buy another Chevy!

Angieroks2008

15 de nov. de 2012

My husband and i went to coggin to purchase a truck for my husband. The salesman we delt with then proceeded to tell my husban that we could use my beautiful 08 hhr for a trade in plus the cash we had and get two vehicles one financed and one payed off...so we were curious to see wat he could do...he showed me a 03 trailblazer ext luxury model i mean this truck is beautiful so i said ok y not more room for my kids then he showed my husband a 04 chevy colorado z71 pu truck and of course my husband was excited....the truck was a recent trade in and had a few minor problems they agreed to fix in the shop so we did all the paperwork. The truck has been in the shop for 3 days and now they say they cannot sell us the colorado bcuz they cant get it to pass the safety inspection....my question was y was it on the lot if it hadnt passed the saftey inspection? I do not recommend them to anyone!

shizam23

4 de sep. de 2012

This dealership has the worst cusomer service. They do not communicate well with the customer. They told myself and my husband that they would call us back and they never did. We got re-approved for a loan and Nick Rosa gave us false information to get myself and my husband to come back into the dealership to get "sign more paper work" they ended up telling us that we had to pay money down after getting an approval from the bank. We ended up returning the truck and going next door to Ford at Avenues, which treat us 100% better than Coggin. We will NEVER purchase another truck from them and we are going to be talking to the GM of the store. As well as the VP or president of the company

cww0106

27 de jun. de 2012

No pressure, very professional. Great experience! I appreciate that the sales staff treated me like a VIP. I have used the service dept for years and always had a great experience.

Bossman3001

26 de jun. de 2012

Nick is a very good sale's man. And very determine and patient! And just the Chevrolet family made it a very special overal experience.

kminshew

1 de jun. de 2012

I have a 2010 Silverado which I purchased new at Coggin Chevrolet at the Avenues in Jacksonville, Fl. The vehicle has 37k miles and a 5 year 100k mile warranty. I drove 40 miles from my home to the dealer for warranty service including several rattles, an aliment issue, and a faulty reverse parking sensor. The dealer had my vehicle for 3 hours without giving me a loaner vehicle or rental discount before telling me that none of the issues were going to be covered by my warranty and I would be charged a $56 diagnostic fee that would not be credited toward any repairs to correct the issues with my vehicle. The total for the rattling AC vent was alone $124. I have owned several Chevrolets in the past and love my current truck, but this experience makes me question my brand loyalty and will keep me from every recommending this dealer to anyone.-Kasey T. Minshew Callahan, Fl

BikinCO

30 de mar. de 2012

I found a truck that I was interested in and contacted the dealership through their website on Tuesday. Almost immediately, I received a call from Belinda to set up a test drive and a meeting with a salesman. Belinda was professional and very friendly, she asked several questions and set up an appointment for me to come down. Belinda is exactly what you want in a customer service person. Unfortunately my interaction with Belinda was the high point of my dealings with Coggins Cheverolet at the Avenues. Ryan also contacted me on Tuesday and I told him that I would need some information and an out the door price before I arrived on Friday. He told me to send him an email and he would get the requested information. Being that the vehicle was a used Duramax, I had specific questions that needed answers before I purchased the truck.Following are questions:1) GMVIS Report and a detailed service records for the vehicle (Coggin sold the truck new and did several of the services after the sale, so this should have been easy)2) Coolant pressure test results (Quick and easy test that is very import test on a used diesel)3) API Rating, Maximum Single Fuel Injector Return Flow and Maximum Fuel Injector Bank Return Flow (A little more difficult but should have been easy for a Cheverolet dealership based on the fact that they should have had a Tech II diagnostice scanner)Ryan never followed up, even after several emails. I did receive a call from Carey on Thursday afternoon. I recieved a call from another Customer Service Rep on Thursday morning with a reminder about my appointment of Friday. I told her to tell Ryan that I would not be at the appointment unless I heard back from him before the end of the day. I recieved a call from Carey during a lunch meeting and returned his call 3:00. He did not answer and did not return my phone call.If they communicate this poorly during the selling process, how bad would they be after the sale?

cramchop

28 de ene. de 2012

If you want a refund on a warranty; forget it. We cancelled an extended warranty on a vehicle purchased at Coggin Chevrolet at the Avenues more than 2 months ago and still don't have the refund. Stay away from this dealership.

apinelo

7 de ene. de 2012

The Corollas that Coggin had on the lot did not have Toyoguard, a distributor add-on of doubtful value, and this is a very good development in their sales policy as compared to last year. Coggin was smart not to refer to it, push it, or have on its Corollas. Although I asked for Toyoguard and got it, that was my mistake; I should have been more aware.

dazednconfused99

2 de ene. de 2012

I was at coggin chevy this past spring (2011) to get a vehicle I saw online. They gave me the amount I wanted for my trade in and I got a great deal for their vehicle and a full warranty too. They said I wont need a cosigner or any money down since my credit was very good and I made enough to get the car I wanted. A few days go by and the sales or finance managers calls me to tell me I have to either put some money down or get a co signer to keep the car I got from them or the deal would be nullified. I dont know how things change but it seems they did not like the deal they made for the car I gave them and wanted to have any excuse to get their car back and get rid of me .Needless to say the next week I didn't make it back to the dealership to re do the new BS paperwork because I had an emergency to deal with, so they decide to cancel the deal without even telling me and on top of that, they let my previous car get repossessed by the bank since they never paid off the loan. They kept their mouth shut and when I finally called back the week after, they tell me they want their car back and that the deal was canceled. In less than two weeks, they give me a car , take it back, and put a damn repo on my credit history.So in the end their car was returned, and I had to fight my bank to get my old car back thanks to them never paying off the loan or telling me. They had no patience or understanding, and tried to cancel the deal as soon as possible, since they didn't like the outcome of the trade apparently. Even after I called back and tried to tell them I can get a co-signer, they still refused and told me it was too late to do another deal, even though I had the car only 2 weeks. The sales guy was not that bad, he was pretty friendly but the managers and finance people there were absolutely terrible, liars thieves and total crooks. Not to mention I lost over 450$ in exhaust work I put on the car, which they never gave me back because they sold the car to some other guy and of course wouldn't tell me.Stay away from them at all costs people!

ronnabubsma

10 de jul. de 2011

The salesman was very helpful in attempting to get just what i asked for. He tried and tried to get the range of payment i was asking and the trailor hitch i requested,all and all he was friendly and courtious! I appreciate his help very much.

reversekiara

9 de abr. de 2011

Pros:1. They had the car I wanted.2. Was offered a free soda.Cons:1. After the initial contact over the phone, they increased the advertised price on Autotrader.com by $400. I could already smell something fishy, contacted them again and was told that they will honor the whatever price I saw initially. Keep reading...2. After being reassured over the phone that the car is in excellent shape, next day I drove 300 miles to the dealer and found out that the car won't even start! And they knew in advance that I need to drive for 5 hours to get to them! 3. Completely incompetent technical personnel, after hours of research nobody could tell why it wouldn't start.4. Was offered to get the financing done and expect the car delivered next week... until I asked for the final price... they insisted on adding the dealer fee of $599, which was not specified in the ad, neither over the phone (the ad just said "tax, title and tag are not included in the price", nothing about the dealer fees). After showing them the ad, they just replied that they don't care what their own ad says. Badly funny and completely ignorant staff at this dealership. Feel truly sorry for people doing business with them. Do yourself a favor and just stay away.

proudmomofchloe

4 de mar. de 2011

I have been promised several things from this establishment and not seen any of the promises. I was told when I purchased my car, that I would get new tires for my vehicle. The tires were (and still are) bald and scary to drive on. I was let loose from the car lot and they promised to call me when the tires arrived. That was over a month and I'm still waiting for those promises to be filled. No one ever returns my phone calls so I had to put a letter in writing by mail and by this email. I'm very dissapointed and feel robbed : (

johnnysinister

17 de dic. de 2010

This place will tell you anything to get you in, only to shaft you when you get there. I was told my car needed to have work done on my steering wheel column, and that the job should be covered 100% by warranty and recall. I called this establishment to set up an appointment. I talked to a rep who got my name, my info and the work that needed to be run. He scheduled an appointment for the next morning (which I had to take off work), ran my VIN, confirmed the problem, assured me it was covered and I would owe nothing, and even gave me an estimated time of repair. The next morning, I show up and they don't have my appointment written down, don't know my name or info, and don't know who I talked to. I gave them all the info again, but this time the VIN didn't register that my issue was covered. But then, as if they were coming to the rescue, offered to give me a full diagnosis for $100. Rip off!

jennfrances

30 de mar. de 2010

I recommend our salesman to carry a notebook and write things down, he wouldn't remember where he put his own head if it were not attached. I grew tired of repeated semi important details of our sale to him. Not to mention the amount of details not mentioned to us.First vehicle purchased was returned three days later because they forgot to put the payoff of our trade. We did use this opportunity ( since they had to void the deal and rewrite) to upgrade to a more optioned out truck. This week I recieve a statement with a balance on our trade in. They did not pay-off in the alooted time and it was an daily interest accrued loan. Management seemed friendly maybe to make up for my utter dislike of our salesman. Today no one new my name when calling to solve this pay off issue. Solution- call this number (Coggin Nissan)who doesn't understand why you are calling them. I'm done if they want a tiltle to the trade in I guess they will figure it out. We brought a used Vehicle thru the coggin family few years back...arrggh expeirence as well. this time thought since buying new what could go wrong.... Never will buy from Coggin again, any coggin dealership!---When they tell you , we will give you a great deal or do this for you as long as you fill out the survey , giving us great reviews, don't fall for it.

thecars1950

21 de jun. de 2009

I went to Coggin Chevrolet in response to an Internet ad for a 2008 Mercury Milan. Sean Cowley helped with the purchase and was very nice. Most of the information was accurate, although the advertized 4% interest rate was not available. I have three comments about my experience:First- When I asked Sean about the double-overhead cam in the Milan, he said he did not know anything about cars. Did he mean Mercury products or all cars? Second- I asked if he could find out what the door lock code was, and he said he did not know it, nor did he know of any way to find out. (Please contact me if anyone at Coggin can help with this)Third- Sean told me Coggin would pay off my trade-in and give me $3,500 for my Pontiac. When all was said and done, the $800 pay-off was figured into my loan and I was given $3,000 for my Pontiac.

JennLanski

12 de may. de 2009

I had a great experience at Coggin and would recommend to friends. They explained my credit to me and helped me look for a great car that was affordable. Sean helped explain the cars to me and what my options were. Frank came in and explained my credit to me and what I need to look for. Both were extremely friendly and helped me relax and enjoy my experience.Thank you Coggin,Jenn L

seymour37

4 de may. de 2009

We came to Coggin to purchase a new Traverse. We had been to a GMC dealer nearby who evidently was not interested in selling a new car to a cash customer (no financing). I chose Coggin as my next stop because I knew and trusted Randy Cygan in service as I had purchased my last new vehicle from there and have been dealing with Randy in service for quite some time. We were fortunate to have Tony greet us when we arrived and show us around. When we had selected what would become our new car Tony really worked hard for us and got us a good deal. The management was very friendly and accomodating. I will be back for my new HD in a few months.

drmelton

27 de abr. de 2009

Although Ion was busy with another customer, he settled us in with another salesman who was equally as versed in customer service. Both youngmen were remarkable, very helpful and charismatic. I will probably shop for my next vehicle there. My wife is very happy with her Monte Carlo.

orchidkitty

26 de abr. de 2009

First of all I was referred to the dealership by my brother, which bought a vechicle from there a few weeks ago. When I pulled up to the dealership I was immediately greeted by Ion. I told him which car I was interested in and he did everything to help me get it. The process was painless. I will definetely refer this dealership/ salesman in the future.

JohnGordon

8 de ene. de 2009

I walked in this dealership with the intent of buying a new truck. Tony Taylor assisted me in finding the truck I was interested in for the price I wanted to pay. I will be purchasing a car for my wife within the next few months and I will not go anywhere else. I am sure all your sales people are excellent but with the treatment I recieved at your dealership by Mr Taylor, I will deal only with Coggin and prefer to deal only with Mr Taylor. He is a great asset to your dealership...

pblewitt

12 de dic. de 2008

Mark was very friendly and easy to work with. Response to my initial email request was timely. Making the actual deal was less painful then typical car deals...and I feel that I did receive a reasonable price for the used vehicle. Car was very clean at time of pick up and all paperwork was in order.

Tque

14 de nov. de 2008

This life lifelong big three fan (I mean I love my Chevy), recently required some service from Coggins Chevrolet at the Avenues, in Jacksonville Florida. Their Service Consultant, Lorraine Frabutt could not have been more indifferent, unprofessional, or rude to me. She gave me a time when my parts would be ready. When I showed up they were not. I inquired about the problem and was basically told it was my fault and I should stop arguing. No apologies, no sorry for the misunderstanding SIR. I was told to come back at a specific time and service would be complete. I left, then came back at the appointed time. Service was NOT completed. I thought about complaining to management, but considering that Coggins own a Toyota dealership just down the street, why bother. The Over paid Fat Cats at GM tell us they need another Welfare Bailout to stay afloat. That may be, but my thinking is that if the dealership owners are not concerned about GM, treating people with respect, courtesy, or keeping customers loyal, then why would their employees. And if the employees dont care then why should I. I hate to say it but Next vehicle Im shopping. And it wont be at any General Motors or Coggins Dealerships

Staylor

3 de nov. de 2008

I was very happy with the service from Chevrolet at the Avenues and Ion Baker. He called us back on the car we saw on the internet and held it for us to come see and drive. He sold us this car at $1,000 less due to a typing error on the internet. I would recommend this dealership to anyone in the market for a car. The internet shopping is the way to go. This save time when searching nventory for what you need. This is my fourth car fron the Coggin dearlerships and we will buy again.Thanks.

dlacina

29 de oct. de 2008

I was very happy with the service that I received from Chevrolet at the Avenues. The Sales person that assisted me, Ion Baker went out of his way to accommodate my preferences on an automobile. He spent the majority of the day helping me and skipped lunch to search for the exact vehicle that I was looking for. After that, Danny Sullivan assisted me in completing the Automobile purchase and made sure that I was well taken care of. I would recommend this dealership to anyone in the market for a Chevrolet product.

caswalmac

2 de oct. de 2008

This dealership is in a good location. Everything was excellent. Mr. Ramirez walked straight up to me when I arrived and started showing me the cars I was interested in. It was fast, efficent and he was very helpful and friendly. The price was also more than fair, in my opinion.

cdotson

16 de sep. de 2008

My husband and I were shopping for a new loaded Tahoe; found a couple of vehicles that seemed to be exactly what we wanted on the Coggin website. Jerome and I corresponded via email and the next day my husband and I drove to Coggin to look and drive the choices. Jerome was very responsive,knowledgeable and professional. He brought the "Big Guns" in when it came time to talk price. Frank Kuitkowski seemed to realy care that we got into the right vehicle for us at the right price. This was my second Coggin Chevrolet purchase and I can only assume it will not be my last.Thanks Guys!!!

outsource23

8 de sep. de 2008

Overall was a good experience. This was an out of town telephone negotiation and they lived up to their agreed upon delivery. I drove to Jax on Friday night picked up the Tahoe and left with a smile on my face. As a biz owner I can be more demanding and expect more than most customer,I recommend this dealer

rjptmom

3 de sep. de 2008

Our experience during the purchase of our new vehicle has been a very good one. The Sales Associates Ion Baker, Sean Cowley, and Service Associate Randy Cygan, were all extremely helpful in answering all of our questions and addressing our requests. They were all also very accomodating, and patient in educating us on the use of all of the new features on our vehicle. We would highly recommend this dealership to our family and friends.

heaven28

26 de ago. de 2008

After spending 5 hours in this dealership, once I said I would buy the vehicle it took 3 hours to process paper work. WHAT where they doing for 3 hours!!! The ball got dropped, once the paper work was signed, they could even give me a FULL tank of gas....GEE thanks.

hcalt57

19 de ago. de 2008

We look online for a vehicle in the price range that we wanted. We found one and I sent an inquiry about it. Sean was very prompt with a reply and answered the questions I had, and followed up with setting up a time to come and test drive the car. We have bought a car from Coggin before and were very satisfied with the experience. Sean was very patience and answered all our questions and showed us other cars that fit our criteria, but in the end we purchased the first car that we looked at.

pokey

18 de jun. de 2008

Danny Sullivan did an excellent job of handling the sale of my new Silvarado that I purchased, as a result of contact over the internet.I also had leather seats installed on my Silvarado and they are super.I will recommend my friends to shop with Danny in the internet dept.