mvburns

15 de oct. de 2016

I recently took delivery of a Rav 4 Hybrid--an awesome value for the dollar--and am thoroughly enjoying it. But what makes this event stand out is the incomparable service I have received from each and every dealership representative I have had contact with. Devon Delany took the time and care to really understand my transportation needs. The, joining with Finance manager Frank Pratts, they put together a compelling package. Not only did they come in with highly competitive price and terms, but they helped me understand how the transaction as structured would benefit me on a tax/cash flow basis. After purchase, I had occasion to stop by service not to fix anything but to be better educated in some of the more unusual features of the car. Each time the service manager and several technicians threw themselves totally into the job,sparing no time or attention. Then,I stopped by parts to purchase some accessories and the parts reps went out of their way to see that I left right then with what I had stopped in for. I have never yet walked into this dealership without receiving not simply a friendly hello but an earnest question of how they could help. This includes from the Sales manager as well as the Janitor.If you are thinking of purchasing a car from a dealership, Colonial Toyota must be your first and last stop.

camry2013ray

9 de oct. de 2016

I had lost trust in car salesmen, however at Colonial, I was looking at cars in the lot in Milford, I was afraid to enter the building, for fear of buying something under pressure. I was mistaken, I met Frank Pratts out side and he began to show me cars and displayed friendliness and sincere desire to help me buy the perfect car for me, I explained to Frank my wants and needs, he showed me professionalism and strong desire to provide me with a car meeting my expectations, I purchased a beautiful Toyota Camry Hybrid. Stephen C., also worked on my purchase , swiftly and seamlessly, My wife is satisfied with my pick and we are happier,. Thanks to Frank P., Stephen C, and Colonial Toyota. Ray Lasky

lferrante32

9 de oct. de 2016

My husband and I went in yesterday to buy a second car and we were helped by Stephen Curina and Frank Pratts. They were both incredibly helpful and friendly. They were not pushy at all and they helped us find the exact car we wanted at the exact price we were comfortable with. I would definitely go back to them again to buy another car!

Baileyjets

8 de oct. de 2016

They understood what I needed and worked to accommodate by interests. Tamara was attentive and watched all of the details for me. I felt like I was in good hands even when she did not know the answer, she worked to find out. She was more concerned about communicating correctly than trying to sell me.

Bella

8 de oct. de 2016

Hello,I went car shopping at [Milford Toyota to look for a new vehicle.I was greeted by Tamara Hanania, who made me feel comfortable at the showroom and she showed us around and guided us through the available cars there.I must say that this was my best car shopping experience ever. She was very informative and answering very question of ours patiently.Nowadays, it commonly seen that car salesmen just dont do enough good job and their only objective is to get money out of your wallet. But, salesman like Tamara Hanania delivers an incredible service and gives a very pleasant experience.I will be coming to your showroom for the years ahead.Regards,Mairbel Vargas

Toyota Trucker

7 de oct. de 2016

My experiencing started with locating a truck on the dealer website. I inquired about a specific vehicle and was contacted via email by Steve Purcell. He kindly explained the vehicle was sold and asked what I was looking for as inventory didn't contain any other matches. He arranged for me to meet with Frank Pratts the following weekend. Frank had me meet with Salesman Bryan Valez who took down what I was looking for and looked up vehicles that were available from other dealers. Going forward, Frank took ownership of locating an even better truck at the same price as what was presented when I met with Bryan. He (Frank) contacted me numerous times to give updates on the locating of the vehicle and confirmed my acceptance when he found one that he felt I would be interested in. The truck arrived quickly and Frank held it for a week until I was able to purchase. On the delivery date, both Frank and Bryan completed the sale. The sale process went very smooth and was very relaxed; no stress and hassle-free; the most pleasant car buying experience I have ever had. Everyone I dealt with was very professional and polite, The transaction figures were presented in a computer printout and easy to follow. In my opinion, Frank Pratts went above and beyond to ensure the process went smoothly and it sure exceeded my expectations.

Truck giy

7 de oct. de 2016

Very helpful with finding me vehicle I wanted. Would not hesitate to recommend dealership to family and friends. Everyone was very friendly and found out any information I asked them about.

gheredia

1 de oct. de 2016

My first interaction with this dealership was over the phone. That's when I spoke to a sales manager name Frank and he was very professional very caring and told me just to come in and we can work out a very good deal. So I did and in turn he directed me and introduce me to Anthony which meant my every expectation being my first vehicle purchase every time I went in and out of the dealership the door was always open.I had two vehicles in mind it was given great detail on both vehicles and was able to choose a new remodel 2016 which had great warranty.

Cynthia

1 de oct. de 2016

I was not ready to purchase a car but forced to purchase a car and they listened to me and got me the very best deal for the vehicle of my choice.Frank lowered the interest rate and encouraged me to purchase the additional warranty.I am pleased with the car and the service. This my third vehicle that I have purchased from this dealership. The service has improved.

Vadim Seredenko

26 de sep. de 2016

A lot of cars to choose from . Good customer service. Nice people. Good coffee. Very organized place.Tamara Hanania was very nice , highly recommend her.

alloyd513

26 de sep. de 2016

I have to admit...I was dreading it...for weeks...I don't have a lot of experience buying cars. I have avoided it for a long time (that would be years). So, I went in a bit determined, but shaky, ready to suck it up and lose a day of my life. HaWhat a very different experience it was than expected. From the moment I said 'hello' to Paulie, I was having fun! That continued through the afternoon. Jeff was the perfect guy to find me my leased 'new to me' Rav4! (I'm soooo enjoying driving it anywhere I can think to go at moment!) Casey took great care of me, and the whole energy of the dealership was a great experience. They were having fun- you could just feel it! Colonial Toyota in Milford has completely changed my ideas about being a single woman doing a car deal! Oh, I do love that!!!

ssheys

23 de sep. de 2016

Not your typical slimy dealership experience. Straight-forward and straight to the point. I would highly recommend this dealer. Bill helped us trade in our Jeep and drive off in a new Highlander in record time.

amanda

21 de sep. de 2016

Although there is a Toyota dealership in my town, I travelled 20 miles on a friend's recommendation to meet Frank Pratts. After visiting several different dealerships and driving many different makes and models in my search for a new car, Frank knew exactly what I needed. He recommended the Toyota Highlander and he was right on target. He is informative, knowledgable and very easy to work with. He is accommodating and offers top notch customer service even after the papers are signed and you leave the lot in your new car. I highly recommend visiting Frank and Colonial Toyota in Milford if you are looking for a car - you will not be disappointed!

Jill

21 de sep. de 2016

The sales managers were friendly and a pleasure to deal with. They were eager to help with a couple of issues and resolved them to my satisfaction.

Happy

19 de sep. de 2016

I was very pleased on how wonderful their service was i would recommend this dealership and happy with the end result pulled out of their with my car.

ErinC

15 de sep. de 2016

Tamara was a consummate professional from the first phone call. She went outside to verify all facts on the cat I was interested. She was so friendly I drove 2hrs + to buy my car from her, even though I had found a comparable 1 hr closer.

bilger626

7 de sep. de 2016

I have purchased at least 8 vehicles from this dealership including 5 Tacomas. I continue to use them because of the value they bring to the table. They have always done a great job satisfying my wants. I like the Toyota product and will go to Colonial every time I am looking for a vehicle for myself.

jjjjjjjjj

7 de sep. de 2016

The 2016 Tacoma trd I just purchased was my first new vehicle. I wanted everything to be right and walk off the lot knowing I had peace of mind regarding the financing and pieced together truck I wanted. James M is a salesman at Colonial and worked with me from start to finish. He was very patient and and didn't pressure me into any sort of program or financing option. The dealership experience was very casual...i mean i felt like i was in some sort of techy coffee shop the way they were piecing together loans and vehicle options for customers with tablets and portable laptops. All in all I am very pleased with the experience. I have the truck i want and it was done on my terms and that's a great feeling. Thank you Colonial and thank you James!

JimtheRed

4 de sep. de 2016

First time I've owned a Prius, first time I've dealt with a dealership in 30 years. Michael Fournier in the Service Department, in fact everyone I've dealt with in the Service Department, was friendly, professional and competent. I asked for a few "extra things" during my oil change/Simoniz GlassCoat service call and all were satisfied with a smile.

Marisol Santiago

3 de sep. de 2016

Got the car I needed and wanted at a fair price. Definitely recommend dealership. Both Frank and James made the car buying experience simple and quick.

Artistsinc18

25 de ago. de 2016

I recently went to this dealership and I met Tamara. She had a smile on her face and was ready to help me. She was very knowledgable about the vehicle I was interested in. This isn't my first time at a dealership, so I get sometimes there is stress.. But not with this dealership- everything was smooth sailing. I have recommend Tamara and Colonial Toyota to people already.

Steve52

24 de ago. de 2016

Tamara was very helpful and dealing with this process. Frank was great to deal with. Very understanding to my needs. They both provided me with a great experience in finding the car I needed and helped me through the process as quickly as possible. Would recommend both in a heart beat.

carroll,heidi704

24 de ago. de 2016

Buying a car was an extremely stressful experience UNTIL I called Colonial Toyota. I walked out of my local dealership because they paid no attention to what I wanted in a new purchase. I went online and made a call to Colonial Toyota. When Jeff Lewis answered the phone I was pleasantly surprised by a salesman who was interested in what I was looking for and was willing to find it for me. He answered all of my questions and was willing to work to find the car I wanted. My local dealership tried to oversell me with a great deal that never materialized. I was told that in order to take advantage of the 0% promotion, I would have to choose from the few Rav4s that were on the lot. I was also told to put more money down and extend my payments for an extra year in order to bring my payments into line with what I wanted to pay. Unlike my local dealership, Jeff found me the car I wanted at a fair price in line with my original payment guidelines.After talking to Jeff, I took the 45 minute ride and I was glad I did. Frank Pratt, the Sales Manager, greeted me at the door. There was no high pressure salesmanship, just a willingness to make my experience pleasant and successful. Frank explained clearly all of the car's features, as well as the pricing policy and the purchasing procedures. Neither Jeff nor Frank tried to sell me extraneous, pricey additions to the purchase. So far they have delivered on everything they promised. I definitely feel the relationship did not end with the sale. I have had to return to the dealership on occasion to take advantage of the free oil changes promised at time of purchase. Frank and Jeff greeted me and introduced me to the service department managers. I was pleasantly surprised by the shuttle service offered to customers. The whole procedure was extremely professional and the car was ready when promised. So far, my experience would cause me to return to buy other cars in the future and to recommend Colonial Toyota to other interested buyers.

Wayne

16 de ago. de 2016

We have had all the required maintenance on our 2007 Highlander Hybrid performed at Colonial Toyota, where we purchased the car new. The service has always been great. Roger Malmeth is my service writer and he always go the extra mile to accommodate my schedule. A real straight shooter, i trust him. When I decide to buy another new car it will be form Colonial Toyota in Milford Connecticut.

Priuslynn

11 de ago. de 2016

I just purchased the extended maintenance package for my 2014 Prius V. I did this because the service department focuses on the customer and works hard to make things right every time. A car is a big expense and you depend on the service department to make sure your car is maintained correctly. I strongly believe that Toyota parts and Toyota service are what I want to keep my vehicle running efficiently and without any problems. I will always take my car to Colonial Toyota because the service is excellent for me and my car.

Love Cars

29 de jul. de 2016

From their website:The One Associate means that you deal with one Sales Person from the beginning to the end of your purchase.Really? I dealt with THREE before we even talked numbers (which we didn't):The Internet Manager, the person who took me on the test drive (who did not know the car well), and the Salesperson/manager? I don't know since all I got was the name, no business card?Who was next, the closer?

Whit I

28 de jul. de 2016

I had a great experience with Eric Boehm when I bought my car this Spring. Not only was he very informed about the car and features, he went out of his way to help get my insurance card sent from my insurance company after my agency dropped the ball on getting it to me in time to pick up the car. I would absolutely recommend Eric for anyone looking for a remarkably stress-free car buying experience.

Astarr1992

28 de jul. de 2016

I had such a great experience buying my first car with you, its perfect for me and my family! Very dedicated and hardworking, and did everything in his power to make sure i walked out a happy loyal customer! THANK YOU AGAIN! & I look forward to buying with you and your company again one day!

Renee G

28 de jul. de 2016

My primary contact was Eric Boehm. He was very patient and thorough and spent a lot of time addressing all my questions and concerns. He gave me a very high comfort level.

CSB

27 de jul. de 2016

Eric was easy to work with. I'd purchase another car from him. This is the third car we've bought from Colonial and will be back again for our next one

Brittanylynn

26 de jul. de 2016

I've been dealing with colonial Toyota for 3 years now and the staff is always very friendly and always helpful. I just got into a new lease and Frank Pratts helped us with the new lease process. He is very trustworthy and wants to get you the best deal he can. He helped with everything we asked and got us exactly what we were looking for within our budget. Thanks so much Frank & the rest of the Colonial Toyota staff!

Tim S

25 de jul. de 2016

My wife found a Toyota Rav4 on Colonial's website that she was interested in to replace her current 2005 Rav4. I called up and spoke with Nichole (Amena) and asked if the vehicle was still available. She informed me that it was. We both liked it and I told her that my wife had found the car on their website. She took me and my son out for a test drive, printed out the information from the website, reviewed it with informed me of some of the protection packages and we filled out the paperwork. Buying a car should always be this easy. I will definitely go back here when I am ready for a car of my own. Thank you very much Nichole!!

karenlanglois

24 de jul. de 2016

We bought a Camry from Eric and he was great. He followed it every step of the way through the dealership itself and through the DMV. (The dealership was expeditious. The state, less-so.) When he needed to push things forward, he did that. If he needed to sit back and wait, he waited. I will buy my next car from him.

weldermike

20 de jul. de 2016

My wife and I were looking for a pre owned Subaru Outback to replace her 2001 Forester. We had been visiting other dealerships and test driving Subarus and Fords. Every vehicle seemed to have something broken or too high in price for what we knew we wanted to spend. Too be honest, I was done for the day because I had enough of salesmen and cars I didn't really like. My wife saw Colonial Toyota in Milford and asked me if we can just take a quick look. We pulled in and parked and a saleman named Eric was outside in front. He greeted me and I said Hi and that we just wanted to look and see before we head out of here and go home. He said Fine. He wasn't pushy at all. My wife saw a pre-owned Outback and it was funny because it was the one that she was looking for all day. It was clean and had the right mileage for a used car. I went back over to Eric and asked him about the car. He was very knowledgeable about the car and to be honest, at the end of a long day, he was very refreshing to deal with. NO PRESSURE! NO GIMMICKS! He allowed me to ask questions and was kind, courteous, patient and personable. It was late, like 5 or 6 and he stayed with us, answered all of our questions took us on a nice drive and when we went in to talk numbers he did the best he could to make everything work the way it should. Instead of going on and on. Let me tell you. I don't particularly care for dealerships. I know a ton about cars. I am glad we came here though. We made the right choice. My wife is thrilled. The car is clean and good to go and Eric took wonderful care of us. It was a very pleasant surprise. If you happen to venture into Colonial Toyota, Eric is terrific. And I am glad to say, it looked like the rest of the staff was really on the ball and kind as well. Would I go back. Absolutely. Do I recommend. Yes. If you are shopping for a new or used vehicle from a dealership. Save time and go there first.

MykeC67

20 de jul. de 2016

Always hated the process of buying a car. Let me tell you walking into Colonial Toyota has changed that. From the first contact with Devon Delaney up to finalizing everything with Frank Pratts.I never felt pressured or pushed towards any decision. Even asking to rerun numbers over and over again. It felt like I was buying a car from a friend. I don't think i would look anywhere else when it's time for my next buy.thanks again Devon & Frank!

Ellerbeck99

18 de jul. de 2016

My fiance and I came in looking for a preowned certified Toyota. We worked with Jeff and he provided us with absolutely fantastic service; we are both first time car owners and he helped us for hours, explaining things from the bottom up, from valuable car insurance advice to explaining the costs of everything in a straightforward and helpful manner. Really friendly person who gave us invaluable advice we hadn't received from the 3 other nearby dealerships we went to.

ajkrupski

17 de jul. de 2016

Having never owned or purchased a new car in my life, I was extremely nervous to even pull into the dealership to look at cars, but I could not have asked for a better experience! Anthony Mao met my boyfriend and I right at the front door eager to help. I went with the only requirements being I wanted to lease a RAV4 with AWD and nothing fancy added...that's exactly what I got! Anthony found me a great deal and took us for a test drive. He patiently answered all my ridiculous and naive questions while also taking the time to get to know me. I fell in love with the car and asked to talk about pricing and monthly payments which is when we met Frank Pratts. From the start, Frank was 100% honest and transparent with us and again very patient answering all our questions. He actually talked me out of putting down a larger down payment and saved me a lot of money. He had his computer screen turned toward us the whole time so we could see exactly what amounts he was putting in to get me to my goal monthly payments. My boyfriend just leased a new Toyota Tacoma from another dealer and could not have been more disappointed to have not come to Frank and Anthony first. I walked away with a much better deal and experience than he did. Regardless, Frank offered him advice and was willing to go through his paperwork to help him out which was just above and beyond what we expected. The paperwork process was seamless and easy. I left not only with a brand new car, but also with a huge smile on my face! I look forward to working with Colonial Toyota in the future and can't thank them enough for such an incredible and easy first lease experience!

hopalong6

13 de jul. de 2016

This was the best time I ever had buying a car. Mr. Pratts explained everything so that it was easy to understand. He did all the legwork to get me and my wife out in a timely fashion. His assistant Jessica was very helpful in the entire time we were there.. Colonial is fortunate to have a man of Mr. Pratts experience to keep that business going so well.I give it an A+. Terrific job by all. PAT CARRIERO

Camry-Rom

8 de jul. de 2016

They did not have the car with the options I needed on the lot, however they located in another state and Gaby picked it up in few days. The price was reasonable. After we agreed on the price Toyota increased the factory rebate. When I came to pick up the car they passed the additional rebate to me. Gabe went over and explained all the options in the car. Over all it was a pleasant experience.

Nothappy

4 de jul. de 2016

Took my new vehicle for 5k miles inspection and tire rotation waited 3 hours no one came out to give me an update. Service poorThanks for not calling me back PeterYour name is not listed.

truckgal

27 de jun. de 2016

Bobby Ledesma and Frank Pratts were terrific. They were accommodating, very detailed in their explanation of the leasing process, and receptive to the needs and concerns of the client. I liked the one sales associate program. I had one sales person's undivided attention. This raises the confidence level of the client in the dealership and the vehicle.

ambermartinez821

24 de jun. de 2016

Judi was such a help and very accommodating as I had a personal issue come up! Will work with her in the future for sure!!!!

mr2013

17 de jun. de 2016

nice friendly and easy to do business with. they were very reasonable with the price. They grade a profit but not a killing which i liked

Jerry0127

15 de jun. de 2016

Called the dealership about a 2011 Toyota Highlander. Spoke with "Bill"; he told me the car is available. Drove to Colonial Toyota for ONE hour!!!. Bill did not aknowledge my presence there, as I was told to wait to see him. After waiting for 30 minutes Bill walked up smiling and told me three other people want this car and that I would not get it. Wasted TWO hours !!!! Driving for nothing. Typical unprofessional sales guy. Will never buy from them ever.

Shane Sullivan

12 de jun. de 2016

I recently needed a car sooner than expected. I did some research and went to a few of the other dealerships in the area but it was not going as smoothly as I hoped until visiting Colonial Toyota. I pulled into Colonial Toyota's parking lot and was met at the front steps by James. I was completely honest with James from the very beginning on what I wanted and what I was capable of spending. Immediately I felt he had my best interest in mind and he did everything he could to help me get the car I wanted without having to settle and I still stayed within my budget. We met 3 times before signing due to my schedule and once again afterward. He was just as helpful and enthusiastic throughout every visit. He was happy to answer any questions I had even after contacting him numerous times with questions and concerns that come along with leasing for the first time. When we finally completed the deal he gave me an excellent overview of how to use all of the features that come with the Scion iM. I more than happy to tell others about the great experience I had working with James at Colonial Toyota.

Prius 2016

9 de jun. de 2016

My husband and I recently purchased a 2016 Prius from Judi Rovinelli who made the whole process easy and seamless. Car buying is usually nerve-racking but because of Colonial's "No Haggle" pricing and Judy's expertise, the whole experience was a pleasure. We would recommend Colonial and DEFINITELY recommend Judi. We will definitely buy from Judi and Colonial again.Thank YOU!

Highlander7

8 de jun. de 2016

My wife and I recently purchased a new Toyota Highlander from Colonial Toyota in Milford. Overall we had a great experience and would recommend this dealership to our friends and family. Frank Pratts from the sales team was extremely knowledgeable and a pleasure to work with. Frank gave us a very fair price on the vehicle and worked hard to find us the exact vehicle we wanted. The used car department gave us what our trade in was actually worth and made the trade in process effortless. When we took delivery of our new vehicle Jeff Lewis made the paper work as painless as possible and the new car was absolutely perfect, not even a waterspout on the paint. We will return to this dealership for our next Toyota!

johuag

8 de jun. de 2016

I appreciate Mr. Boehm for helping me to explore different options for a car that would fit my student's limited budget. I feel very happy with my new Corolla. I am looking forward to go back to school with my new "Toyorider".

Lala4280

8 de jun. de 2016

Jeff Lewis is an EXCEPTIONAL sales person!! He was honest, not pushy at all and very easy to talk to! He made buying my car an extremely easy transaction and if not for him I wouldn't have driven my new car home that day!! He helped me with my insurance, explained everything in terms I understand. He was ETREMELY HELPFUL throughout the entire process and he made it the BEST car sale I have ever had!! He is a true asset to the company and should be recognized for his inttregity!!Frank Pratts was very helpful as well. He is extremely friendly, but professional at the same time! He spent time making sure the process was going smoothly and I was impressed that he took the time to talk with me! From now on I will be dealing with Colonial Toyota EXCLUSIVELY,?thank you very much Jeff and frank!!

linda123

6 de jun. de 2016

Best car buying experience ever! Judi was thorough, friendly and professional. I have recommended Judi and Colonial to friends in the market for a car.

torres_g16

3 de jun. de 2016

Colonial Toyota was the third dealer I visited that day. In a few words, I should have gone to them first. I never felt haggled, pushed into something I didn't want to do, and Casey explained all of my options to me. I had a lease and was weighing out the best lease end option. Casey spelled everything out for me, was patient with my 100 questions, and worked within my budget and my preferences. I would definitely recommend to anyone shopping for a car to talk to Casey at Colonial Toyota. You'll know exactly what you're getting, no gimmicks, no surprises.

Lantzet2

3 de jun. de 2016

Best price on lease of any local Toyota dealer. And the staff was incredibly friendly and helpful, Lorena helped us lease a car from cross-country and made the process as easy as possible.

asantem79

31 de may. de 2016

My first connection to the dealership was via an internet inquiry. The inquiry connected me with Steve Purcell and he was extremely helpful and patient with me as I worked through the various options I had in mind. I continued to communicate with Steve until we had the right car and estimated financing details worked out. When I arrived at the dealership several days later, the process was unbelievably smooth and Frank Pratts was a pure joy to work with. He was able to offer me a deal even better than I was expecting. Bryan Valez saw things over the finish line and I left the dealership a very satisfied customer. I have several friends in the market for a new car and they will be visiting Colonial Toyota!

Erica Altieri

26 de may. de 2016

Eric from Colonia Toyota was excellent. He was very helpful in answering all my questions and walking me through the process. Very friendly and professional.

Ron

24 de may. de 2016

Judy was great to work with. Everyone was very helpful. I was very happy with this car buying experience. I got exactly what I wanted. I'm very happy with the car and the service contract.

Chi-Chi B.

10 de may. de 2016

Judi was a wonderful sales woman. She was very knowledgeable and helpful. She even went out of her way on her day off to get me the documents that I needed! She made sure that I was 110% satisfied with my vehicle and went over and beyond to meet my needs. I love the vehicle that I purchased and highly recommend Judi to anyone looking to buy. I plan on going back to Judi the next time I plan to purchase another vehicle!

Avalon 2016

9 de may. de 2016

From the moment we entered the dealership, to the moment we drove our new Avalon out, this was the best car buying experience we have ever had! The credit for this goes to Judi Rovinelli. Judi's friendliness, professionalism and knowledge made us feel comfortable right from the start. She answered all our questions and we felt confident in Judi's desire and ability to find us the perfect vehicle at the best price. Even after we purchased our new car, Judi was so wonderful in having us come back to set up the Bluetooth and answer all our other questions. You have made customers for life. We will definitely recommend this dealership, and Judi, to all our friends.Sincerely, Nancy Berman

sollinger6352

1 de may. de 2016

We recently purchased a pre-owned car through Colonial Toyota in Milford, and the sales rep, Casey Spangler, made the entire experience easy, pleasant and really quick. Casey was a pleasure to work with and was really knowledgable and sincere... I would highly recommend working with him.

Chavrilko

30 de abr. de 2016

When we walked into Toyota we were instantly greeted by a very friendly salesman, Casey Spangler. He spent more than enough time going through every aspect of the Highlander. He answered all our questions honestly and thoroughly. We spent 6 hours at Toyota and Casey stayed by our side and got everything completed for us. We weren't sure if we would buy and they made us feel welcome and reassured us. We leased the 2016 Highlander and couldn't be happier. Casey really went above and beyond! Would recommend them to anyone!

Catlady

19 de abr. de 2016

The were very polite to talk with. Knew the information and the package that would suit us best. When we asked questions about the car we were interested in they took time to answer them.

Julio.STI

2 de abr. de 2016

I came to this dealer with a couple of friends to check out a 2015 wrx sti. So my friend thought the payments were too high for him. So i gave it a shot and the payments were outrageous! But james was an amazing sales rep giving his all to help me out he cut down my payment amount he gave me a better apr. the whole thing was incredible. Ive purchased cars at other dealers before and i guarantee you they did not work as hard as james did. I will buy another car from them in a heartbeat and recommend everyone to go there

RAVlady

25 de mar. de 2016

Anthony helped me purchase a RAV4. Anthony sold me my last RAV 11 years ago). He carefully went through the technology package with us and I left with my car!!

JerseyGirl

13 de mar. de 2016

We went to Colonial seeking to lease a car, and with just a few questions, Casey helped us determine what car we needed, worked with us on lease options, and gave us absolute confidence that we were getting a fair deal. What a pleasure to work with! It was our best car buying experience ever! Thank you, Casey!

4runnerguy

5 de mar. de 2016

Carlos was amazing and there wasn't any pressure involved in his sales pitch. I really felt comfortable. Thanks to him, I was able to make my final decision in 3 days.

george2591

29 de feb. de 2016

Casey is the go-to guy when shopping at Colonial Toyota because not only does he know the details about all of the cars available, he is able match your interests with the best deal. At no time throughout the experience did I feel pushed, haggled or not his priority customer, and he was extremely polite and accommodating.

Dani

26 de feb. de 2016

Casey was the sales person that we dealt with. He was just so great. So polite, so helpful. Trying to please our requirements. Answered all questions we had, helped to find the car we really wanted. Casey is so good at what he does, so professional . It was a pleasure to do business with Casey Spangler.We had an excellent experience.

V&G Somers

18 de feb. de 2016

Our sales person Casey did a great job explaining everything to us. He was not real pushing which is good since that turns me off.

Newcamry16

16 de feb. de 2016

I gave this review because the service was very professional & the salesman was helpful every step of the way. We were able to get the car we wanted without breaking te bank.

Reynald Vital

13 de feb. de 2016

I went to Toyota three times because my washer liquid freezes when weather is below 20F. Roger advices me to come back only when it's cold. Fortunately Saturday February 13th was a frozen day (below 19). The technician Christian told me he could not fix the problem, ask mw to buy de-icer washer and walked away. After his attitude Bob Forman and Larry Libor take care of my car after two hours waiting. They drained blue washer and replaced it by De-Icer free of charge.

gmolluzzo

12 de feb. de 2016

I can't thank Frank Pratts and Anthony Mao enough for making buying a car stress free. I wish I had gone to Colonial Toyota earlier in my vehicle search which would have avoided 2 weeks of sleepless nights. Frank worked to put us in a safe vehicle that would suit our family of 6 while helping us make our monthly payments affordable. He made us feel like family. The night I left the dealership was the first night I actually was able to sleep because I knew I was going to be picking up a vehicle that I needed for my growing family and that I could actually afford. Frank not only came in on his day off but Frank kept his word, which is GOLD to both my husband and I !!! Anthony was patient and attentive during the process and quickly worked on the paperwork for us. I will surely be back when it's time for another vehicle. Thank you again, Frank and Anthony.

DKennedy226

11 de feb. de 2016

Lorena was such a help and truly listened to all of my wishes for my trade in and new Tacoma. She gave me an incredible deal on my trade-in, and despite shopping around, I keep getting the best service and pricing from Colonial. They beat other Toyota dealerships in the area by thousands of dollars. I got $4500 more for my trade in than offered by Westport Toyota, and am happy to be a second generation customer (of car rotations that is) with Colonial. Lorena was easy to work with, presented me with all of the options to get my monthly payments comfortable, with a good maintenance program at a great interest rate. Thanks so much.Derek Kennedy

deekismanis

7 de feb. de 2016

Best car-buying experience we've ever had. The sales team was honest, trustworthy, and very informative, and buying a car without the back-and-forth negotiating was a breath of fresh air. Got a great deal on a great car and were treated like VIPs by Frank Pratts and Gaby Morales. Not blowing smoke, but will buy from them again and recommend to anyone who will listen!

Jeathi203

5 de feb. de 2016

I have dealt with Toyota for many years and this time around I worked with a different salesman and what a big difference, he worked so hard to get me approved even though I was going in with negative eqity. He called me back everytime he had any kind of news. Thank you so much Sebastian for all you have done for me.

jam62651

3 de feb. de 2016

The first time we had such a great interaction with sales and continuing interactions. Go to Casey and he will hook you up with the vehicle that fits your needs.

Msapp

30 de ene. de 2016

We were looking for a new SUV and called a number of dealerships. Colonial was easily the best value and the best customer experience from the beginning. When we were onsite, Rich Bertanza and Casey Spengler were very respectful of what we wanted and our time, and were great to work with. Genuinely motivated to deliver a great experience. Looking forward to seeing them again soon.

Jodi Trice

14 de ene. de 2016

As soon as My Husband and I walked on to the lot we were greeted by Casey Spangler with open arms. He took the time to listen to our needs and quickly helped us find a vehicle that we fell in love with. He was genuine, enthusiastic, knowledgeable and understanding. He went out of his way to meet our needs. I have worked in customer service for over twenty years and I was very impressed at Casey's ability to balance his professional salesmanship with authenticity. It was a great experience and we would highly recommend Casey as well as Colonial Toyota.

Jim and Chris

12 de ene. de 2016

Highest Praises to FRANK PRATTS and ANTHONY MAO. The two of them made our new car purchase and wonderful experience. Thanks again to you both!!!!!!!

rgiovana52

10 de ene. de 2016

Judith did a phenomenal job finding the perfect truck for my husband and I! She was very accommodating to our needs and made sure we knew everything before we purchased the vehicle. Even after the purchase was final, we were able to call her if we found anything wrong with our truck. I could not have asked for a better experience.

cthntr

3 de ene. de 2016

My salesman Casey Spangler was without a doubt the most sincere honest car salesman I have ever dealt with. He absolutely goes out of his way for his customers and goes the extra mile. I just purchased my second vehicle from Colonial and each experience was stress free and fair. They care about their customers and work to ensure your satisfaction. The service department is very professional and easy to deal with. I highly recommend Casey for a salesman and will not go anywhere else.

Trout Hunter

31 de dic. de 2015

I have dealt with this dealership before is why I went back. I was interested in a specific Toyota Tacoma with the accessories that fit my needs. I was originally told it would take between 4 to 6 weeks. I expressed my urgency to find this truck sooner. I received a follow up call that evening stating they will try to better the time frame. The next day I got the call I needed. They had found the exact Tacoma I was looking for and would have it in 2 days. They came through with their promise. I would personally like to thank both Rich and Gary for their hard work and effort spent to provide the best customer service you could ask for. Great work guys !!!!

Rigoton

31 de dic. de 2015

Eric was friendly, very responsible and clarify my questions. Even thought my English is not my first language, Eric was able to understand and answers my questions.

ischia1202

22 de dic. de 2015

I went to Toyota looking for an SUV with AWD. This was my first time buying a new car on my own and I felt very nervous about it. I was assisted by Devon Delaney and Frank Pratts. My experience with them was great. They were both very personable and honest. I felt like I was with family because they made me feel very comfortable and they were not pressuring me to buy a car. Ultimately, I walked away with a great car and great service.

johnny6274

13 de dic. de 2015

Frank is a great sales representative.I was able to buy my dream truck(TOYOTA TACOMA) with Frank help,honesty and most of all no pressure.He treated me like family.Thank you Frank for making this experience a day i will not forget.

Hharrick181

12 de dic. de 2015

I had my own reservations as to what car salesmen and dealerships are like from bad experiences. I was pleasantly surprised upon walking in Colonial Toyota. The door was opened for me and I was immediately greated by James. I was originally looking at an SUV which I didn't completely have my heart set on. After changing my mind multiple times I was able to find a car that fit my needs and that I loved! James was very patient, helpful and knowledgeable on all the models and kept my specific needs and requirements in mind. He was able to get me what I wanted and explained everything to me. I would definitely recommend James and Colonial Toyota to anyone I know looking for a car. I will definitely be using them again in the future.

aislinnp

11 de dic. de 2015

I recently purchased a car here, and can say that it was the easiest experience of my life. The car was brought to my office for a test drive, and I quickly purchased it the following day. It was so convenient. Casey, my sales rep, was absolutely attentive from the beginning, and made sure I understood every aspect of the sale. I would absolutely buy from them again.

Larry Vecchione

9 de dic. de 2015

I have never had such a wonderful experience searching for a car. Employees exemplify what a dealership should be like. All of the personnel at the dealership were a joy to work with. I loved the experience so much I convinced my brother to meet with Devon and Frank to do some business.

Oldbiddie17

8 de dic. de 2015

We had the pleasure of working with Chaim Russ at Colonial Toyota and had a very positive experience. While the dealership tried their usual sales pitches ect, Chaim kept things honest and positive and did his best to get us everything we asked for. We could not be happier with our purchase.

V-man

7 de dic. de 2015

My son and I looked all day at many different car dealers in the Milford area and ended up buying a 2016 Toyota Corolla at Colonial Toyota. The price was right and the car had everything in it that my son was looking for. Even though it was 15 minutes to closing time, Eric stayed to the late to close the deal and did so with a smile.

Shanay620

6 de dic. de 2015

Danny pagan and Eric Boehm helped my co-buyer and I find a great care within our budget and that was perfect for the both of us. They were very friendly and made sure we were comfortable and satisfied with our purchase. Danny helped us understand everything about the vehicle and made sure we had clarity on all paperwork and warranties on the vehicle. Both Danny pagan and Eric Boehm were helpful and great at their jobs. I would highly recommend them as sales men to any one that goes to colonial Toyota.

JimB1

5 de dic. de 2015

My wife and I had a car and price in mind and Toyota did a terrific job of working things out for us. We got the deal we were hoping for at a reasonable price. We were very concerned about unannounced add-ons to the deal we had struck. Our sales person Eric Boehm went the extra mile and asked his manager Dan Pagan to join us and assure us about the bottom line. The deal turned out to be just as promised. Basically everything was taken care of by Eric. From working with my insurance company to getting the car prepped for the ride home. I was very impressed with Eric's knowledge of the product. He took the time to review all of the special functions of the car and even set up "bluetooth" for me. I would recommend Toyota to anyone looking for reliable transportation at a fair price. Thank you Eric for a positive experience and thank you too Dan.Sincerely,Jim Byron

Stephon203

4 de dic. de 2015

Had a great experience everyone was very fast and reliable and did whatever it takes to make the customer happy. My overall experience was great and plan on telling others.

Kworzel1219

3 de dic. de 2015

I recently visited the dealership looking for a new car. Gaby Morales greeted me with a smile and went above and beyond to get me behind the wheel of a 2015 Highlander- which I love! Frank Pratts was wonderful as well. Both sales guys went out of their way to get me in the right car at the right price. I highly recommend Colonial Toyota.

CJVelander

2 de dic. de 2015

I recently purchased a 2015 Camry XLE from Dan Pagan. He was very knowledgeable and not too pushy. He gave me a price and stuck to it. He was very in tune with what I wanted to spend and the car I was looking for, I only wished I had gotten the sun roof. Dan said next time :) I'll definitely see Dan for my next Camry in 2018.

jesc0613

1 de dic. de 2015

While never writing a review before, I feel compelled to share the outstanding service I received visiting Colonial Toyota in Milford, CT. Chaim Russ delivered exceptional service, to both my wife and I, ending with the purchase of TWO vehicles. Never feeling pressured and full explanations of all services is what this young man provided. Going above and beyond, Russ proved himself to be an sales manager and not a salesMAN! a remarkable difference from other facilities, should you decide to visit others prior. Although purchasing a vehicle can be a daunting and stressful affair, Dan Pagan was able to fully explain and assist in any and all paperwork needed. Both these young men are shining examples as far as how a customer should be respected and treated. Without question, should you find yourself in need of a vehicle, Colonial Toyota should be your number 1 dealer to consider! Thanks guys!! J&C

schmik23

1 de dic. de 2015

Dan Pagan is a great salesman who made us feel so comfortable throughout the entire process. I have never been to a dealership who recommended to test drive other cars to make sure we are truly getting what we really want and need. Dan is not just a salesman but a genuine good-hearted person who really cares about what he does. I am looking forward to working with Dan in the future and DEFINITELY recommending him to my friends and family.

Jwright82

1 de dic. de 2015

Going into the dealership I was not sure what I wanted to buy my family was growing and I needed to get a bigger vehicle asap. I met Chaim Russ and he worked with me and my husband find the prefect car! He was great thanks again

Sandy

1 de dic. de 2015

I went to Colonial Toyota to purchase a new 2015 Prius and dealt with Lorena Vasquez and her supervisor Frank Pratts. They were both very pleasant, knowledgeable, and extremely accommodating!This was the very first time that I've purchased a car without feeling that I'd been lied to or taken advantage of in some way. They have gone out of their way to make sure I'm completely satisfied with my new Prius.....and I am! Everyone that I've dealt with in this dealership has been very pleasant and courteous. I feel that they pride themselves in excellent customer service.

BA2012

1 de dic. de 2015

I have been leasing and financing cars since I was 18. My brother-in-law use to be in the car business locally before moving out of state. Needless to say I have done all of my car deals with him directly. When he moved out of state I was stuck with the dilemma and fear of being over sold. My brother-in-law recommended me to Colonial. I am so glad he did. The process was a breeze since I knew exactly what I wanted and what my budget was. Bobby and Danny knew my time was limited and valuable and none of it was wasted by him. This alone is enough to bring me back!

JudyR

1 de dic. de 2015

After visiting a Toyota dealership in NY, I ended up going with the lease of my new car with Colonial. I dealt with Danny Pagan from beginning to end. He was knowledgeable. helpful, and accommodating. This was my first time leasing a car versus financing. Danny explained the process thoroughly and helped me with my options with no pressure. If I ever have a question, I know I call call Danny directly for a quick response. Danny made me feel like family, well taken care of.

Chris K

30 de nov. de 2015

The only reason I am giving Colonial Toyota a high 3 star review is because Judi Rovinelli was pleasant and courteous, her Manager Dan Pagan on the other hand was not. I understand that a dealership needs to sell as many cars as possible in a month but if you are a no haggle dealer then don't haggle especially if you make it a point to mention that several times throughout the process. We where in the market for a new Corolla and Colonial Toyota was the first place we visited at the end of October. We gave it a few weeks and after checking out other dealerships we decided to call Judi Rovinelli at Colonial because we enjoyed our experience with her. After agreeing on a price with Judi we mentioned that we wont be able to come in for at least a week and a half because of our work schedules. Remember this is a no haggle dealer. Judi said that it was fine and it wont be a problem. A few days later Judi called me just to follow up and make sure we are on schedule and on that same day we got another call from her stating that her manager Dan Pagan out of the blue said that if we don't do the deal that day then they will not honor the price we agreed on. What happened with waiting a week and a half and what happened to the no haggle dealership? They mentioned that all the paperwork can be done over the phone and via email but I explained that I was at work and my fiancee (who the car is for) was working at the hospital and doesn't have the time or access to do this but this just fell on Dan Pagan's deaf ears. I told Judi that I am not going to be pressured into buying a car and please keep in mind that Judi was wonderful and she is not the issue here and I feel bad that she couldn't get the sale from us. Because of this I went on truecar.com and found Westchester Toyota with a much better price (few hundred less) and all around real friendly no pressure staff. I told Westchester Toyota that because of our work schedules we wont be able to come back for a week and guess what, no pressure phone calls later on that week to force us to close the deal earlier. We ended up buying the car with Westchester Toyota instead. Again Judi at Colonial Toyota was great and is very courteous and pleasent to deal with but Dan Pagan her Manager is the one who made Colonial lose the sale and we can all thank him for making the deal go sour. If you every go to Colonial Toyota make sure to deal with Judi Rovinelli and be cautious with Dan Pagan.

chrisnykolo

30 de nov. de 2015

The only reason I am giving Colonial Toyota a high 3 star review is because Judi Rovinelli was pleasant and courteous, her Manager Dan Pagan on the other hand was not. I understand that a dealership needs to sell as many cars as possible in a month but if you are a no haggle dealer then don't haggle especially if you make it a point to mention that several times throughout the process. We where in the market for a new Corolla and Colonial Toyota was the first place we visited at the end of October. We gave it a few weeks and after checking out other dealerships we decided to call Judi Rovinelli at Colonial because we enjoyed our experience with her. After agreeing on a price with Judi we mentioned that we wont be able to come in for at least a week and a half because of our work schedules. Remember this is a no haggle dealer. Judi said that it was fine and it wont be a problem. A few days later Judi called me just to follow up and make sure we are on schedule and on that same day we got another call from her stating that her manager Dan Pagan out of the blue said that if we don't do the deal that day then they will not honor the price we agreed on. What happened with waiting a week and a half and what happened to the no haggle dealership? They mentioned that all the paperwork can be done over the phone and via email but I explained that I was at work and my fiancee (who the car is for) was working at the hospital and doesn't have the time or access to do this but this just fell on Dan Pagan's deaf ears. I told Judi that I am not going to be pressured into buying a car and please keep in mind that Judi was wonderful and she is not the issue here and I feel bad that she couldn't get the sale from us. Because of this I went on truecar.com and found Westchester Toyota with a much better price (few hundred less) and all around real friendly no pressure staff. I told Westchester Toyota that because of our work schedules we wont be able to come back for a week and guess what, no pressure phone calls later on that week to force us to close the deal earlier. We ended up buying the car with Westchester Toyota instead. Again Judi at Colonial Toyota was great and is very courteous and pleasent to deal with but Dan Pagan her Manager is the one who made Colonial lose the sale and we can all thank him for making the deal go sour. If you every go to Colonial Toyota make sure to deal with Judi Rovinelli and be cautious with Dan Pagan.

Mycarreview

29 de nov. de 2015

Gaby Morales, our salesperson, was very respectful and relaxed even though it was a very busy dat at the dealership. He found me the exact car on my "short list" and we took a thorough test drive. Gaby worked in tandem with Frank Pratts, who ran the numbers for us and answered the finance questions; he did so without pressure or any nonsense. When we went back to purchase the car, we noticed a completely different car and felt it better suited for our needs. Frank had no hesitation in reworking numbers and I came back the next afternoon to find it off the showroom floor and ready to drive. Gaby took us for our second test drive, answered all my questions and, upon my decision to purchase that car, he set up my phone/bluetooth system with me. I am thrilled with my new Toyota Camry. This dealer offered great incentives, excellent financing, easy service and professional staff. Having shopped many different makes and models, I can say with confidence you should stop by and test-drive a car at Colonial Toyota.

jvaz14

28 de nov. de 2015

Frank Pratts and Bryan Velez were friendly, attentive and patient with us, not pushy salesmen. They made us feel like family!!! They gave us a competitive price, and even encouraged us to look at the competition knowing that their price could not be beat and we'd come back and work with them. I highly recommend them.

BklynKuky

19 de nov. de 2015

Carlos worked very hard to make sure I was happy when I left the dealership. I would definitely recommend Carlos to a friend. He made my car buying experience a nice one.

LB

15 de nov. de 2015

I live in Norwalk, CT and had visited several showrooms from Norwalk to Stratford in search of a car. I had test driven many Brands before deciding on the Avalon. Colonial was the third Toyota dealership I visited. My very positive experience began when a very lovely young woman Mia greeted me as she opened the door for me. The showroom was beautiful. It provided a clean and calm atmosphere. Bill Ndreu was wonderful to work with. He was the opposite of the salesman I had encountered along my journey. Bill was pleasant, patient and answered all my questions clearly and concisely. A few minutes into our first conversation I knew that I wanted to purchase my car from him. The day I took possession of my car Bill went over everything in detail until I understood. Bill Ndreu made my experience a pleasant one. The dealership is fortunate to have him.

Luisem123

6 de nov. de 2015

Carlos Rodriguez it's an excellence sale manager, he will do anything to get you the best deals and prices, also the best payments for you wallet

carjackie

30 de oct. de 2015

Carlos knows his job very well... He also seems to enjoy his job. He was very respectful and we enjoyed the fact that he was our salesperson.. We would send other people to him. He was very professional. Happy with our Rav 4 Thanks!!!!!!!!!!!

Needs brakes

2 de oct. de 2015

Although I'm not thrilled with paying for brakes, I am grateful that I can trust the team at Colonial. Thanks for making the process quick and easy.

Happy customer

2 de oct. de 2015

Colobial Toyota has been taking care of my family for years. This oil change was enjoyable because I watched tv and drank some hot coffee on this rainy day. Thank you.

happy highlander driver!

28 de sep. de 2015

I cant express how happy I was to have been recommended to this dealership. I was told to see Carlos Rodriguez who was professional and listened to what my needs were regarding a new car. He was incredibly helpful and when I mentioned I would like to see a Highlander, he found two on the lot and explained in depth the differences between both. He was very knowledgeable regarding my current lease termination and introduced me to Frank Pratts, one of the general managers, who was also pleasant, knowledgeable and very forthcoming with information and guidance, as well as expedient. I was shocked that I was able to pick up the car that very afternoon. No haggle, no guesswork doesn't even cover how easy it was! These are two lovely, knowledgeable gentlemen whom Toyota is lucky to have in their employ. Kudos, Toyota, these are keepers!

Tacoma Lover

23 de sep. de 2015

I was dreading getting my transmission replaced, but the team at Colonial made my experience as pain free as it could possibly be. I may be poorer, but a lot safer on the road. Thx!

satisfiedcustomer1313

14 de sep. de 2015

This dealership sticks to the no Haggle promise. I told them what I was looking for and they delivered. I was stuck between 2 models and with Frank's help my decision was made easy. He was professional, efficient realistic and well informed on what he was selling. He worked hard to deliver what he promised and never gave me any false hope. He is the manager and did not have to do all he did but when his sales rep needed help he jumped right in to close the deal not because he wanted the sale but he saw what I wanted and delivered.

iceman94

13 de sep. de 2015

Admittedly, purchasing a car is something that I hate, and the last thing I want to do! My wife has been after me for quite some time to buy another car, and finally talked me into going to Colonial Toyota of Milford to start the process of looking for one. We were immediately greeted at the door; and I thought here we go, the pressure is on! But what a pleasant surprise! We were introduced to Lorena Vasquez, and Frank Pratts..They both made us feel welcomed, and immediately put us at ease. Lorena and Frank were very knowledgeable and professional. They were very respectful of our busy schedules, and led us through the process at our own pace. Lorena and Frank made our transaction very seamless and a pleasurable experience. They both went the extra mile, and I will never shop for another car anywhere else!

Fabil2007

31 de ago. de 2015

I'm so happy that I went to Colonial Toyota in Milford CT and was able to purchase a beautiful Rav4 Limited. I went there only to look at prices but then Mr. Frank Pratts and a sales representative Devon Delaney treated my sister and I so nicely that I got out there with this amazing car. I got a very good price for my trade in, more than I was expecting which was a great start to close the deal for my new car. They have a lot of beautiful cars in their lot and I'm sure that anyone can find what they are looking for even if they aren't looking for any specific car like I wasn't and found a great one. Financing a car was easier than I thought. Overall, I'm very very happy with everything and everybody at Colonial Toyota in Milford.

Bryn&noah

22 de ago. de 2015

Colonial Toyota of Milford is a breath of fresh air!! I have dealt with other dealerships and this one is by far THE BEST!!! I drove from my hometown of Mystic, 1 hour away to look at a truck and I will never go anywhere else from here out! Frank and Devon were absolutely wonderful, they made us feel at home and at ease. Frank did everything possible to get us the most for our trade in and the lowest interest rate on our new truck. If you've never dealt with Colonial Toyota, I fully recommend you give them a visit!! AAA++++++

erikabarnett

21 de ago. de 2015

I got stuck in traffic on my way to purchase my new (used) car from Toyota and arrived at 8pm when my appointment was scheduled for 6:30!! Instead of being upset or rushing me, my salesman Dave Fowlin offered me coffee and water and told me not to worry. We got everything signed over and he took the time to go over every detail even though the dealership was closed. Such great customer service. Thank you!

collazo, Nilda

17 de ago. de 2015

When I came in to Toyota to look at cars I had already been to another dealership and had seen another car that I fell in love with. I know i'm a difficult customer and very hard to please and even harder to impress. I was highly impressed with the customer service provided by Frank he took the time to talk to me and listen to what I had to say. Once he knew where I wanted to be payment wise and what I was looking for in a car he made it happen for me. He did not stop until I was confortable with my decision. He made the process so easy for me. He followed up and kept making sure that I was ok. Frank made this a great experience for me he has a great personality and is very professional. I would definitely recommend family and friends to go see him and to visit Toyota the employees there definitely make sure you feel welcomed !!!!

Nan

12 de ago. de 2015

Very grateful to Colonial for making a stressful service very relaxing. I needed brakes on my RAV4 and the guys were friendly and fair. Thanks and would deff recommend

Newcar

11 de ago. de 2015

Lorena and Frank were great to work with and made my car buying experience easy. No haggle price took the pressure away from buying the car. Lorena made sure everything that needed to get done before I picked up my RAV4 was done well and by the date I was picking it up. Would recommend to anyone looking for a Toyota.

EF

11 de ago. de 2015

On the spur of the moment, I decided I wanted to buy a car. Found myself at Colonial Toyota/Scion since I already owned a Scion. I was introduced to Keith Evans and we started our search. He listened to my requests and comments and was able to guide me to two cars on the lot that met my needs exactly. With the help of Paul, the Used Car Manger, we were able to move the process along quickly.Frank Pratis, General Sales Manager took the time to sit in with Keith and myself to work out the best deal for me. I ws amazed at the professionalism and courtesy that was exhibited within the entire dealership during my visit. There was never a hint of pressure or expectation from either Keith or Frank and would recommend this dealership for making car buying a genuine good experience. Great Job, guys!

V's RAV4

6 de ago. de 2015

I had a great experience buying my new 2015 RAV4 at Colonial Toyota in Milford. Colonial has been servicing my 2004 Sienna for many years. The 2004 was finally not worth the repair, so I set out to find a new car. I did shop around at other car dealers but came back to Colonial. Here I know the service center is great including getting me loaners or rides to work when needed. For the purchase I worked with Robert Walker and Frank Pratts. It was an enjoyable experience and there was no pressure. I did my homework and knew the price range for the vehicles I was considering. Robert carefully reviewed the other models I was thinking about by describing pros and cons and the price differences. The RAV4 was really the best choice for me. The price they quoted was fair and competitive. The purchase and financing was all very well done. I felt like there was a personal commitment on the part of Robert and Frank to make my purchase a pleasant experience. I would recommend Colonial Toyota for anyone interested in purchasing a new or certified used vehicle.

dbc cricket

27 de jul. de 2015

My experience with Colonial Toyota was a great one. There was never no pressure in making the decision to purchase or not purchase. We first met with Ray Jimenez who is so energetic and gregarious in his personality. He took the time to find what we were looking for and explained everything of importance to us about the car. When it appeared there would be a slight problem, he immediately went and brought back Frank Pratts to speak with us. The whole objective was to make sure we would get what we wanted that would be comfortable for us to maintain. Frank spoke to us in terms that made us comfortable and he made statements that he would do everything in his power to see we get the car of our choice; which made us really see that Frank really believed in us. Frank went as far as to say he would help if he could to see that an item on my report may possible get removed. He was very sincere in his deliverance and we couldn't help but believe he would be the man of his words. My husband and I are truly blessed we met a team such as Frank and Ray who really believes in the happiness of the customer with out being pressured.Sincerely PleasedDorothy Bartlett-Carr

Ed s

11 de jul. de 2015

First let me say I hate car buying experiences. Always leaves you thinking you could of negotiated a better price. I thought I would give this no haggle approach a try and I was glad I did. I met with Steve who is a nice friendly change to what I was expecting in a car salesmen. Steve was knowledgeable about the car and was able to answer all my questions. He made the whole process so easy. I felt comfortable buying a car here. It was truly a pleasant experience from start to finish. I never felt pressured to buy the car or any of the extras. It was stress free car buying. After I took the car home Steve followed up with emails and a phone call to make sure I was happy. I would highly recommend colonial Toyota and Steve Purcell to anyone looking for a better way to buy a car. Thank you Steve!

rcam45

11 de jul. de 2015

When I purchased my last car from Colonial 15 years ago, the salespeople made me feel so pressured I couldn't even think. I practically ran out of the dealership so I could make my own decision.This time, Bryan Velez told me about the car I was interested in and answered all of my questions without pressuring me to make an immediate decision. After I did my own research, I came back to the dealership to purchase the car. He was working with another customer so his manager, Frank Pratts, offered to take me on the test drive. It was like working with a friend. The entire experience was pressure-free. I was so comfortable working with both of them that I would recommend them to anyone looking for a car.

New guy

9 de jul. de 2015

I am new to the area and wasn't sure what to expect. Frank and Gaby were very helpful throughout the process. They worked around my schedule and made things very smooth while getting me the exact vehicle that we wanted. Their effort and flexibility was very much appreciated.

rsanchez46

8 de jul. de 2015

If you're looking for a new car, there's no better experience than coming to Colonial Toyota! Gaby Morales made the entire experience stress free and I got exactly what I wanted. He took the time to explain everything in detail and helped me get a great deal on a new lease. I love my new car and will definitely go to them again for my future needs! Thanks again!

clb21492

6 de jul. de 2015

Last year I was in the market for a newer car as mine was starting to die. The first place I went to the guy was way too pushy and rude. So we came down to Colonial to checkout a couple of used cars. Carlos was very helpful and not one bit pushy. We told him what we could afford and he went over the options with us. I would definitely come back to buy a car here again! Great experience!

Deak95

1 de jul. de 2015

Frank and Bryan Velez were wonderful to work with from the 2 test drives to comparison shopping between Models to help my family fill its needs with our New 2015 RAV4. Both were pleasant and courteous and I did not feel pushed for a sale at all. The process was a little lengthy but we were satisfied and would recommend Colonial to others looking for a car!!!

schultzy

1 de jul. de 2015

Many thanks to Gaby Morales and Frank Pratts. These gentlemen worked tirelessly to put together a most satisfying car lease which fulfilled all of our needs and expectations. They are to be commended for their courtesy,patience and professionalism. They made us feel at ease and most comfortable throughout the entire visit. this was truly quite a pleasurable dealership experience. We would definitely recommend Colonial Toyota Scion of Milford Ct.Many thanks,The Mendelsons

sdjames09

30 de jun. de 2015

I brought my first car from this dealership, it was a Toyota Corolla 2013 LE, very excellent condition, all the sales men were very nice and created a welcoming atmosphere. Frank Pratts and Keith Evans worked directly with me and provided me with the best most reasonable deal when purchasing this vehicle. Very kind hearted men with a friendly professional attitude.

Subi

28 de jun. de 2015

None of the usual tricks to wear us down. A very relaxing experience. Steve Purcell knew what he was talking about, and was completely square with us. After we'd bought our used car, we discovered that it only came with one key (according to folks on the internet, that's not unusual), and another key would have cost $300 retail at another dealership. My wife insisted that if we'd known about that before buying, things would have gone differently. Steve got us the second key! We couldn't be happier. Got the car just a tad over Kelly Blue Book, and we love it. I'd recommend Colonial Toyota without a second thought.

Rav42015

19 de jun. de 2015

My experience with Ray Jimenez and Frank Pratts was awesome. Ray is very knowledgeable as a sales person and goes out of this way to be helpful in assisting in the purchase of a new car and Frank is a very knowledgeable, caring and personable Sales Manager to do business with. I would highly recommend these 2 individuals to anyone who is interested in buying a new or used car to ask for their assistance.Great customer service!!LK

Alex Leal

15 de jun. de 2015

My experience at Colonial Toyota with Carlos was stress free. He made sure to help me along the way and even after the purchase was made he made sure to teach me all there was about my first brand new car. I couldn't be happier :)!

Mary

7 de jun. de 2015

I recently purchased a new car with the help of Frank Pratts and Lorena Vasquez. Great experience from beginning to end! I will recommend Colonial to all of my friends!

JudyS

5 de jun. de 2015

On May 19th I went back to Colonial Toyota in Milford to trade in my lease and lease a RAV4. I asked for Frank Pratts because I had a great experience with him three years ago on my first lease. He is extremely knowledgable and informative and I won't work with anyone else. He went above and beyond to get me what I wanted. He is a true professional and I would recommend him to anyone who is shopping for a car. Devon Completed all the paperwork and was very professional and friendly. I was able to drive away with my new car in a few hours.

LLKOV

3 de jun. de 2015

We walked in having a number in mind for a 36 month lease on a 2015 Rav 4. We met our Sales Rep, Lorena Vasquez and told her to give us a number and we would let her know where she would need to be to get the deal. She came back and gave us a number that beat all the other offers we were given. My husband said, "Write the check." So far everything has been extremely easy and we are very happy with our vehicle. We are also happy with the Toyota "Brand" and their ToyotaCare program makes servicing a breeze with no added cost for a few years which is great. I would recommend anyone shopping for a Toyota to visit Colonial Toyota and get your best price! Ask for Lorena Vasquez, she was awesome to deal with, very detail oriented and thorough.

tatiana&eddie

1 de jun. de 2015

Excellent sales rep.made sure we got the best deal on our purchase.went way beyond our expectations to provide us the comfort we needed to make the deal.will recommend colonial toyota to anyone especially having such a great sales manager like Frank Pratts .Thank you!!!

Jitta2285

23 de may. de 2015

I recently went to Colonial Toyota in Milford,CT to purchase a car where I was helped by Sales Rep (Gabriel Morales) who was just amazing as he helped me choose the perfect car. He was very patient and walked me around the lot and took me on a test drive. He's very knowledgeable about the cars. He assisted me in narrowing down my search to a car that met my needs, and by giving me an explanation to all my questions.

TW

19 de may. de 2015

Great experience , Dealt with Ray J. and Frank P. Great Guys easy to deal with. After dealing with dealerships further away to get a better price , Frank and Ray hit a home run. Saved me a trip. I also liked the fact I dealt with one person through out the entire experience. Usually you have to deal with a salesperson , Mgr, then the Fiinance mgr, not here . It was a snap.

MEM#9

15 de may. de 2015

Cannot say enough about Frank and Lorena's professionalism and courtesy. Frank happened to be there on his day off and Lorena made a special trip (on her day off) to meet me at the showroom. To say they went above and beyond would be an understatement. They did more for me in 5 minutes that other dealers have done in hours. In the words of the Wonderful Wizard of Oz - A heart is not judged by how much you love; but by how much you are loved by others. Look at the comments, many others echo my gratitude. Thanks so much.

janjim310

8 de may. de 2015

My experience in purchasing a used car was very pleasant one. The sales people were very friendly and knowledgeable on the car ,service and warranty.

kmedas

8 de may. de 2015

GREAT CUSTOMER SERVICE WITH NO GIMICKS. THIS IS MY 3RD CAR FROM COLONIAL TOYOTA. HIGHLY RECOMMENDING MY SISTER FOR HER PURCHASE. FRANK PRATT AND LORENA WERE EXCELLENT. TY

Robin

1 de may. de 2015

Our experience buying our new car was made very pleasant by the knowledge that our Sales Manager Ivan McClure had to offer about the model we were looking at. His product knowledge and professionalism was refreshing. Thank you.

Jeneiva

30 de abr. de 2015

Purchased a used vehicle. Did not trade any car. Dealer offers free coffee and soda in like a bar like area, help yourself. Would go back and trade at another time

lrshainis

29 de abr. de 2015

I planned to lease a Toyota Rav4, and my salesman Bryan Velez was so kind and helpful in organizing the right model and make for me. While we were sitting to sign the papers, the manager Frank Pratts stopped over and chatted for a bit (when did you graduate, what have you been up to, etc. etc.). Fifteen minutes later he asked me when I graduated from college again, I said May 2013, and he goes "wait if you bring your diploma in, you can save even more money on your lease!" This happened yesterday, I had two days left before that offer expired. Anybody could have no mentioned that deal and just let me pay more for my lease, but these guys were awesome and helped me get a car that I love! Carlos Rodriguez then showed me all the functions of the car and was very friendly and detailed in the descriptions. Overall it was a fantastic experience and I highly recommend this dealership, especially if you're looking for a first-time lease.

Hughzee

27 de abr. de 2015

My experience was exceptional at Colonial Toyota dealing with both Gaby Morales and Frank Pratts from start to finish!! I highly recommend both gentlemen if you are in the market for a new or used vehicle.

adivito

26 de abr. de 2015

Toyota is a great brand with a great reputation...but you can buy from anywhere. People buy from people and the team at Colonial Toyota in Milford is exceptional. From Sales to Service they are professional, personal and totaly accommodating.I've purchased three vehicles from this dealership and traded in one within the last 18 months from Carlos Rodriquez and most recently Hyginus Erege. Both of these individuals are the best in the business. Their consultative approach, complete transparency and focus on total customer experience is second to non.I highly recommend these individuals and this dealership.

Laura Queen

21 de abr. de 2015

They delivered as they promised.Lorena Vasquez was professional and trustworthy.Her review of the car features was excellent.Frank was supportive and helped with the process.

JO

14 de abr. de 2015

Ivan McClure did a great job with the sale of my new truck. He was courteous, professional and friendly the entire time. He represents his dealership with integrity and made my experience there top notch. Thanks Ivan!!

jimmyjames04

9 de abr. de 2015

If you are looking for a Toyota, go to Colonial Toyota in Milford because they had some beautiful cars. I picked out my Corolla on the internet. I walked into the dealership and talked to Ivan. What a great guy. He is a down to earth guy and he helped me get into the car that I wanted. Then, the sales manager Frank Pratts introduced himself to me and he negotiated with me and got me a great price on the car!!. The 2015 Corolla S is an incredible car for the money, and those guys know how to treat people! What a great experience. Go see Ivan and Frank, you WILL NOT be disappointed.Jim S

Joanne

8 de abr. de 2015

I was not looking forward to buying a new car after 15 years with my old Toyota but Ivan and Colonial Toyota made it a pleasant experience and we drove away with a great car and a great deal!

Santos2

7 de abr. de 2015

My experience at colonial Toyota was amazing,everyone there was welcoming and nice. The sales person that helped me choose a car was outgoing and willing to go out his way to satisfy the customer. I've had my car for 4 months now and I absolutely love it.

aalevinsky

7 de abr. de 2015

I would highly recommend Colonial Toyota to anyone in the market for a new vehicle. I purchased exactly the vehicle I wanted at a great price and with a great trade-in allowance for my old vehicle. I am 53 years old and my visit to Colonial Toyota was by far the easiest and most pleasant car buying experience I have ever had. There was absolutely NO pressure NO haggling NO fast talking or dealing involved. Literally everyone in the dealership was friendly, welcoming and accommodating. I received outstanding service from Sales Associate Hyginus Erege and enjoyed the No-Haggle, One Associate approach of the dealership. Hyginus handled everything for me and made it possible for me to actually drive home with my new 4Runner less than two hours after I stepped foot through the front door. Now THAT is outstanding service! I am delighted with my new 4Runner and with Hyginus Erege and Colonial Toyota. Believe me I will be back at trade-in time and be sure to share my wonderful experience with friends, family and coworkers.

Danielle

17 de mar. de 2015

I recently purchased a Toyota Highlander at this dealership. I found my sales person (James) very friendly and informed. I also felt that he went out of his way to make sure I was happy with my purchase. He even introduce me the general sales manager (Frank). Between Frank and James I felt I was well taken care of. After I bought the car James went through the car and explained how all the features work. Both Frank and James wanted to make sure I was happy and I am.

Lauranaomi

15 de mar. de 2015

Sebastian was recommended to me from a family friend. This was my first time buying a car and as a young single mom, I dreaded having to go car shopping. Sebastian answered all of my questions, was patient, and informed me of all the great coverages that Colonial Toyota has to offer so that I get the most out of my car. I'll definitely keep the recommendations going!

Taina

13 de mar. de 2015

I made an appointment with Mr. Velez after someone recommended him to me. He was very courteous and helpful. He answered all of my questions and was very patient. I was a bit indecisive and was not sure on what I wanted. He explained all of my options as far as financing or leasing. He was such a great salesman; he let me look at a few different cars before making my final decision. I would highly recommend this salesman and dealership. Thank you very much Mr. Velez for you outstanding service!!

Arelis

9 de mar. de 2015

It wass wonderful working with Howard he wass able to help to find my dream car even when I thought wass impossible.Thank you very much Howard for be a wonderful person.

latoya

4 de mar. de 2015

My sales rep was Ivan McClure , my experience with him was very incredible,he is a very good salesman , he helps me to get the very best deal on the toyota camry and all there is to know about the car , he also follows up with me about how the car drives and all , I would recommend my friends and anyone I know trying to purchase a car to Mr McClure I definitely give him a A+!!!! Thanks Ivan McClure

turcios2007

23 de feb. de 2015

I have always dreaded visiting car dealerships because I often felt pressured and uncomfortable. That changed when I met.Howard Luna. From the very beginning, Howard was professional, friendly, knowledgeable, patient, and helpful. He made sure that I understood and was comfortable with every aspect of the purchase. He explained each step of the process and showed me all the options that were available to me and wanted to ensure my full satisfaction. By far, this was the best car buying experience I have EVER had. THANK YOU HOWARD! I would definitely recomend you ALL my friends and family plus I'll come back myself when I'm ready for my next car!!!

John S

21 de feb. de 2015

Recently sought a Highlander purchase from Colonial. Ivan is a terrific sales associate, very knowledgeable , friendly, and willing to spend the time to answer questions. He goes out of his way to give a comprehensive hands on review of any vehicle. I would highly recommend that you ask for him if visiting this dealership.You can't go wrong !John S

Wwc1969

16 de feb. de 2015

I spoke on the phone mostly with Frank Pratts. He was very straight forward. I liked that he was willing to work with me. He knew where I was coming from in buying a car and I knew where he was coming from selling a car. I would drive here to buy a car again because the people in my area have no drive to sell a car. In fact I am considering driving back to have towing put on my car. Thanks Frank!

jay

12 de feb. de 2015

the best place .I was walking in all milford but finally I got to colonial toyota Im happy. Thx Ivan salesman he is the best .

Maggie

12 de feb. de 2015

I hate that salespeople waste time to play games with customer. I've had terrible feeling in a couple of dealerships. But I was very pleased with a wonderful experience at Colonial Toyota this time. Sebastian is a best salesman. He is friendly, knowledgeable, patient, helpful to help me finishing everything. I definitely recommend my friends to him if they ever want to buy a car.

Phil

10 de feb. de 2015

A true class act, Gloria Powers responded to an issue I had when we bought a used car a few months back and she went above and beyond to talk with us and correct the issue. I never thought months later someone would work with us to make us happy but she did ! Again, thank you for all your help..

google

9 de feb. de 2015

I recently purchased a 2010 certified Toyota Rav 4 and I was blown away by the total car buying experience.The facility is modern and clean and my sales manager Ivan McClure was very professional,friendly,courteous and knowledgeable throughout the whole process.I have been purchasing cars since the 1970's and I can truly say this was the best experience I ever had.I will recommend Colonial Toyota and Ivan McClure to anyone who is looking to purchase a preowned or new vehicle.

Raydoo1981

7 de feb. de 2015

Gary was so helpful and knowledgable about everything and anything I asked about the new and used cars. He wasn't pushy or rude and I had a wonderful experience at colonial Toyota. I would recommend them to all my friends and family

Judith

14 de ene. de 2015

This is my first time buying a car from colonial Toyota & I couldn't be more pleased with the service I recieved. Hector was great!!! Highly recommend him specially if Spanish is your first language or if you're more comfortable communicating in Spanish. I visited 2 previous dealerships prior to Colonial Toyota & I was not satisfied... Walked out with a new 2015 Toyota Corolla & I couldn't be happier!

smargius

7 de ene. de 2015

I just purchased a 2015 Toyota Corolla and cannot say enough about Sales Manager Ivan McClure. He was friendly, honest, knowledgeable and very responsive to every text, call and in face question I raised. He never left me hanging throughout the entire process from first handshake to photo taken when I picked up my car with the optional features installed in a very timely manner. He was also very patient when walking me through all the great tech features of my new car (not an easy task by any means for this baby boomer!) I drove away from this experience with a great sense of confidence in the integrity of Colonial Toyota and the staff it employs. I also applaud Ivan McClure for his ability to connect with people so graciously. Ivan is a pleasure for any buyer to work with and the support staff at Colonial Toyota are efficient and very professional. I highly recommend Ivan and the team at Colonial Toyota.Sue Margius

EdS

30 de dic. de 2014

Special shout out to Mr. Ray Jimenez who is very friendly, helpful, and kind, and Mr. Roger Malmeth, a very knowledgeable and considerate Service Advisor. Great people to deal with. I took my Lexus to service for the first time to have the 'sharkfin' antenna repaired. And these two gentlemen had made sure that the experience was worth making Colonial Toyota the place to go back to for all my car's service needs! Highly recommended most definitely!

DG

21 de dic. de 2014

I worked with Ivan and Frank, and both were very friendly and courteous. Overall, this was a great car buying experience, one which I've not had at some other dealerships. I don't generally like dealing with salespeople, especially those that sell cars, but these two were low pressure, and in general, very easy to work with. Ivan was very willing to work with me to find the right vehicle for my needs, and followed up on things promptly. Frank seems like a good guy, and definitely tried to make the waiting periods pass faster with conversation and a good sense of humor.Overall, I would recommend this dealership, people were friendly, the dealership itself looked clean and well maintained. Coke tasted a bit off, but perhaps that's a sign I should have asked for juice instead. :-)

Jennifer M.

20 de dic. de 2014

All of the staff were wonderful especially Elijah. He was very patient, kind and knowledgeable. My best car buying experience EVER.

Jim L

14 de dic. de 2014

I would like to thank Adam for all the time that he spent with me, while looking for my Rav4. At no point did I feel rushed to make a decision or pressured into anything. He is so patient. I started out looking at 2014, then changed my mind. Then looked at 2015 Rav4's, I think I test drove 3 maybe 4 vehicle's. I found the one I wanted and it was a done deal. Adam me the process run really smooth. When the time come to pick it up we were greeted by a huge smile. Adam took really good care of us and made the transaction run smoothly. Thank you Adam and Colonial Toyota

RichemeJ

3 de dic. de 2014

I was in the market for a new car and I tried 3 different dealerships in the tri-state area, but I was denied by all three. I received a call from a gentleman from Colonial Toyota after searching their website who said he'll be able to help me get into a vehicle. I briefly explained my situation and score, I was a bit skeptic that he'd be able to do anything for me. But I had nothing to lose, so I decided to go there the next day. As promised by Ivan McClure, I walked out that same day with a 2015 Scion TC, fully loaded. I strongly recommend this dealer to anyone who are dealing with bad/good credit score and are looking to get into a vehicle after being denied from other places. The staff and sales rep are very knowledgeable and the experience is overwhelming.Thanks Colonial Toyota!

ssamar4

30 de nov. de 2014

Very kind and understanding. Helped so much and got me just what I want. Very appreciative for his service. Highly recommend this seller and I will always comeback to him!

eblnyc

16 de nov. de 2014

We went in knowing exactly what we wanted and that's what we got. Ivan was pleasant, knowledgeable and professional. I would highly recommend Colonial Toyota and Ivan McClure.

RickCT

13 de nov. de 2014

My wife and I found a used vehicle during an internet search, and even though it was not a Toyota we received fast knowledgeable service, Our sales associate was Ivan McClure. The entire purchase went smooth and without a hitch. Ivan did not pressure us or rush our choice. Everything went smooth. We highly recommend Ivan and Colonial Toyota. Thanks Again, Rick and Yvonne. P.S. we love our car.

anjita panta

2 de nov. de 2014

I bought camry it is excellent. First of all I traded avalon car but it is good price

rlp1019

2 de nov. de 2014

My husband and I recently leased a Toyota RAV4 it was a big decision, but one that was made easily because of the great sales people. The deal started with our salesman Ivan McClure who was friendly, patient and informative. He answered all of our questions and gave us all the information we needed to know. He made the experience worthwhile and pleasurable. We are loving our new vehicle and would highly recommend doing business with Ivan McClure, he still remains helpful and friendly even after closing the deal.Many Thanks.Ron & Linda P.

Ahmed Ebrahim

17 de oct. de 2014

Just bought a 2015 Highlander. Love the car quality and the amazing experience with sales manager Hatim Yousef. We had a special situation transferring registration and insurance to the new Highlander. Hatim was able to get the process complete for us in an exceptional and professional manner. Strongly recommended.

TheresaMC

14 de oct. de 2014

We have two cars that we purchased from Colonial Toyota over the last three years, and we have them both serviced there under Toyota Care and now Toyota Care Plus. We have always received efficient and friendly service. Jessica has also been friendly and helpful over the phone if we had any questions or needed assistance with appointments.

Mike Sheets

2 de oct. de 2014

While shopping for a RAV4, I was fortunate to find the exact Certified Pre-owned RAV4 V6 Sport we were looking for at Colonial Toyota. I was even more fortunate to work with Dan Preneta to do the deal. Dan executed a flawless transaction by taking care of everything in a prompt, efficient and friendly manner. As advertised, we worked with Dan as our "One Associate" from start to finish. He was a pleasure to deal with throughout the process, from the first contact to being handed the keys. The price of the vehicle, via their "No Haggle" promise, was right on target. I had been shopping for several months and had spoken with many dealers, so I was well aware of what the car should cost. It was listed at what I would have expected to negotiate down to with other dealers who don't do the "No Haggle", so that was easy. Also, we tend to keep our vehicles for a long time so Colonial's Iron Clad Warranty for Life is a big bonus. When you combine a Toyota Certified Pre-owned vehicle with "No Hassle / One Associate", the customer comes out a clear winner! btw, we live 5 hours away and I would go back there to buy our next Toyota..... that's how good they!

Mike from VT

29 de sep. de 2014

I was fortunate to find the exact Certified Pre-owned Rav4 Sport we were looking for at Colonial Toyota. I was even more fortunate to work with Dan Preneta to do the deal. Dan executed a flawless transaction by taking care of everything in a prompt, efficient and friendly manner. He was a pleasure to deal with throughout the process, from the first contact to being handed the keys. The price of the vehicle, via their "No Haggle" promise, was right on target. I had been shopping for several months and had spoken with many dealers, so I was well aware of what the car should cost. It was listed at what I would have expected to negotiate down to with other dealers who don't do the "No Haggle", so that was easy. btw, we live 5 hours away and I would go back there to buy our next Toyota..... that's how good they are when you combine "No Hassle / One Associate" with a Toyota Certified Pre-owned vehicle.

Mohammad

21 de sep. de 2014

I was looking online for a Toyota dealer to buy my wife a new car, Colonial Toyota was the closest dealer with the highest rating. Then I read all the reviews here on cars.com & everyone was raving about Hatim! They are right, Hatim is really nice & super patient. He took us through the financing process so easily & so professionally, we left the showroom same day with a brand new 2014 Rav4. Thank you Hatim. BTW, Hatim speaks Arabic & Spanish fluently :)

Nathus1984

17 de sep. de 2014

This guy is super accommodating and simply awesome! Made my leasing experience easy. B4 I knew I was in a new car!! I recommend everyone to go to him. He understands your financial needs and tries very hard to make things work out for you!

TheresaaH

9 de sep. de 2014

This was my first car buying experience and I am so thankful I went to Colonial Toyota and had the pleasure of meeting Frank Pratts and Sayed Hossan!Sayed was able to very quickly find me exactly what I was looking for and Frank was the one who made it all happen. They both were very knowledgeable and informative when answering my questions. I had a limited amount of time as I was only in state for a few days and they made it all happen. I could not be more thankful! I would highly recommend Colonial Toyota to my friends and family in the future. I love my new car, thank you!!

Mike from Lebanon

5 de sep. de 2014

This is my second review seeing this the second vehicle that I have purchased from Hatim and Colonial Toyota. I was in a Nissan Murano which I had purchased from another dealer. Initially I was satisfied with the vehicle....then it started, transmission, electrical, you name it, it wasn't working. Worst yet I had financed it and had another 3 years to pay for it...in other words, I was "upside down" in the vehicle. Now what can I do? Just for "yucks" I called Hatim, the best salesman I ever dealt with. He went to his unbelievable team of financing and his leadership in sales. When Hatim (and his trusty partner Andy) informed me that they could get me out of my vehicle and into a beautiful 2009 Toyota RAV4 Limited with low miles and the unbelievable warranty that covers it, I was floored!! They got me a great finance rate for my wife and myself and more importantly, they did a fantastic job in minimizing my negative equity in my vehicle!! I live about 60 miles from Colonial Toyota in Milford, but it was worth every inch I drove to get there!! Thanks to the whole dealership, my wife and I got a vehicle that will last us for a long time...for all you people that are just poking around for Toyota dealerships in Ct., this one is a no-brainer...they're the best...

lydia.acevedo

2 de sep. de 2014

THIS IS THE SECOND TIME I BUY I CAR FROM THIS DEALERSHIP. I HAD A WONDERFUL EXPERIENCE WITH MR. PRATTS. HE WAS VERY PATIENT AND NOT PUSHY. WOULD RECOMMEND HIM TO FAMILY AND FRIENDS. HE WAS VERY HELPFUL. ENJOYING MY PRIUS.THANK YOUMR. & MRS. ALTAMIRANO

DouglasCT

31 de ago. de 2014

I had the honor of working with Matt and he took care of me with the best service. I went to the dealer with a picture in my head of what I wanted and Matt delivered everything down to every detail and did it with a smile. I left there grateful and so happy with the purchase of my truck. He made you feel safe and confident while signing paperwork and explained any questioned asked. I would not only buy from Matt again I would recommend him to anyone looking to buy a car new or used. Thanks again Matt!

Don B

24 de ago. de 2014

We searched Cars.com to find that Colonial Toyota in Milford had the best prices in the state on a Prius model Four. We checked Colonial's website to verify the prices seen on Cars.com and then called to verify that they had the Prius Four in stock for the advertized price. Then we drove 90 minutes one way, and arrived to find that the two Prius Four cars we were looking at, checking stock number and VIN against the add, were actually Prius Three models. The salesman's reply was that it was an honest mistake and that we should have known that they would not sell a Prius Four for that price. He offered to make it up to us by selling us the Prius Three for dealer invoice. He brought out the invoice, and it was $1,000 more than the advertised price on their web site for that car by VIN. When we said no, he crumpled the paper up in front of us and walked away. We bought elsewhere the following day. Colonial still has the Prius Three's mislabelled as Prius Four's on their site two days later.

Disappointed customer

23 de ago. de 2014

Initially, good vibes. Then after waiting for more than the time anticipated...first, 6 days, then two plus weeks... for my new car, I was told it would arrive that week. The next day, I received a call from the manager saying the car was not available, so we should think "outside of the box"....meaning I should buy a car without the options I wanted. My sales person called with a similar line. I asked him to let me know what cars they had in inventory or could procure in a short time frame that had the options I wanted. He has not bothered to call me back. I cancelled my down payment on my credit card. Also, be wary of the "managers" who still loom behind every deal. Even though I put my down payment for my car within the time limit for a 1k rebate, as I was walking out the door, my sales person told me the rebate may not be good the next day. What that had to do with that day made no sense. I said no rebate, no deal and heard nothing further. Of course, I heard nothing further about the car that I had hoped to buy either. Stay away. Sweetness and light in their superficial marketing with no substance when it comes to real business.

no gas guy

15 de ago. de 2014

i bought a used car ( not a toyota ) and i was lyed to right off the start. Salesman didnt know much about the car, which was fine but there was a short list of things that needed to be adressed... i made the mistake of paying before checking to see that the work was done... well , they did nothing... they they said it was being detailed... it wasnt.. the topper was as i pulled out i could see the gas was below a quarter tank, as i was about to get on the highway, the low fuel light comes on.. and... they was only 1 key... cost another 150.00 for another one. i called and the guy said he was sorry.. bottom line...this is the classic bad reputation of a "USED CAR SALESMAN " Have all the car repairs done by them before you pay,or they will lie that all is well and its not,tell them you want this fixed and that fixed... than check to see if it was done.. and if its ok... that make the purchase

dianasea

10 de ago. de 2014

Ray really knows his automobiles. I came in just starting to look, not knowing what to expect. After talking for a bit about likes and dislikes, he had me driving a car I really didn't know much about and loved it.Not only is Ray knowledgeable and friendly, he is concerned with you as a person.A great guy!!

melissa7213

5 de ago. de 2014

I have purchased two vehicles now from Frank Pratts with Colonial Toyota over the past three years and both experiences have been excellent. The dealership is true to its word when they say a "no haggle dealership" and the cars seem reasonably priced according to Kelly Blue Book values. The vehicles have proven to be in great condition and reliable. I have not had any mechanical issues. I am very satisfied and highly recommend Frank as he is very helpful at getting exactly what it is you are asking for within your budget!

nursephaneuf

3 de ago. de 2014

I went to several other dealerships looking for a reasonably-priced used car, but was disappointed, both in the prices and the attitudes. I had seen a new car I really wanted on the Colonial Toyota website, but doubted very much the payment would be within my budget. I stopped at Colonial Toyota fully expecting to be disappointed once again. I wasn't counting on someone like Frank Pratts. He spent the morning with my 10-year-old daughter and I, looking for cars I would be able to afford, but I just couldn't get the new Toyota Yaris out of my head. So, we test drove it and I knew I had to have it! Frank worked all afternoon to get me the right loan, got me a good price for my trade-in, he bought us lunch, he kept us entertained while we waited. I drove away in the car I wanted, with the payment I needed. I love my car, and I am very glad to have met Frank. Thank you, so very much!

melissa.b.vallejo

30 de jul. de 2014

This recent lease is the second time doing business with Frank Pratts. Frank has been a fantastic salesman and is always courteous, thoughtful and 100% at your service. I recommend him to everyone I know because he is very knowledgeable and a pleasure to work with when you are looking for your perfect car. I'm appreciative of how easy Frank made it for me to upgrade my vehicles through the years with no hassle and much patience. I am thoroughly enjoying my Toyota Camry. Thank You Frank!!!

oban99

26 de jul. de 2014

Frank was the such a pleasure to deal with, and so helpful. I have purchased more than 30 cars, and this was my best experience ever. Thank you Frank!

jk232

15 de jul. de 2014

We have 4 Toyota's and have purchased from Colonial before. Met an sales associate on Wednesday. Spent over an hour and he just wasn't listening. It did not go well. Spoke to Roger (having our Land Cruiser serviced) and he recommended we speak with Frank Pratts. Spent 40 minutes with Frank on Thursday and picked up the car on Friday. Simple, efficient, and no surprises. Competitive pricing, assurance with the IronClad guarantee, and have two direct contacts if there are problems. Call Roger for Service and Frank for sales.

bc1980

10 de jul. de 2014

Dealing with Frank Pratts was great. He was very knowledgeable, friendly, and sharp. We did not feel like we were getting any sort of runaround. Although the "no haggle" approach might mean we could've saved a bit by going elsewhere, it was a pleasant, stress-free experience that was worth the slight amount of extra money we may have paid.

CWVet92

8 de jul. de 2014

Today I purchased a Prius C Three. It was a really great experience. I truly appreciated the "No Haggle" approach which puts you into the hands of one person, from beginning to end of the process. Maybe this could be a problem; however, with Matt Frattaroli, the whole process was very smooth. I had a price point that I needed to meet and he worked the system very hard to get me there. I am very happy with the experience, the sales staff and the dealership. For full disclosure, this is the fifth car that we have purchased from Colonial, and their care with the customers and the great cars keeps bringing us back.

stgld14

7 de jul. de 2014

If you are looking to buy a car, Raymond Jimenez is the one to see. He was friendly, respectful and extremely helpful. He made my purchase at Colonial Toyota so easy, the best dealer experience I have ever had in my life. Commuinication was great right down to the signing of the papers. I'll be back to see Ray for my next car.

John R

3 de jul. de 2014

The purchasing experience at Toyota in Milford was exceptional. The main reason for this, was my sales associate Matt, who I worked with to get the car I was looking for. When making a large purchase such as a car, the sales experience can be long, difficult and sometime stressful. I look for several things when I go to a dealership, including professionalism of the sales individual, knowledge of the product, and their ability to work with you to find the best possible deal on a car you are looking to purchase. Mat made the whole experience run smoothly, making me feel comfortable, and working with me to find the best possible deal on the car I was looking to get. - Matt handled my trade-in, getting me a fair price and making it seamless across the buying experience. - Matt made the entire paperwork process go smoothly, and worked efficiently to make it as simply as possible. - Matt worked with me on getting to a price for the new car which was reasonable, including getting me some options, which I was looking for as part of the overall price of the car. - Matt was professional, and had good knowledge of the car, taking his time to explain the functionality and always keeping me informed throughout the purchasing experience. He also took time to show me the dealership and post sales process of how the servicing center works. At the end of the day, you need to feel good about the car your buying, the salesperson you are buying it from, the dealership that stands behind the sales associate and car your getting, and the transaction you just made for the car. This is ultimately a relationship business, and Matt, through his actions has developed a new good relationship, and won over a new customer.

MLE2014

2 de jul. de 2014

I have always dreaded visiting car dealerships because I often feel pressured and uncomfortable. From the very beginning, Frank Pratts was professional, friendly, knowledgeable, patient, and helpful. He made sure that I understood and was comfortable with every aspect of my purchase. He explained each step of the process and wanted to ensure my full satisfaction. This was the best car buying experience I have had. THANK YOU, Frank!

leitcor28

21 de jun. de 2014

I brought my grandmother down to Colonial Toyota just to look at her options and she walked out with a beautiful 2013 certified Avalon thanks to Frank Pratts. Frank was very friendly and it felt like we knew him personally!! Frank handled everything himself, there was no go here go there. I would recommend anyone to go see Frank for a new/used vehicle!!

bsweetie310

18 de jun. de 2014

My husband and I were extremely pleased with the service we received from Frank Pratts. He took the time to answer all of our questions and provided us with all the information that we needed. We were glad that Frank took us through the entire purchasing process and went above and beyond to make sure the registration was not more difficult or costly than it needed to be. Thanks Frank!

DonnaS22

13 de jun. de 2014

Just picked up my Highlander today from Frank Pratts at Colonial Toyota. It took longer then expected to get the car due to Toyota Recalls, but I was happy to wait until my new car was already to go and safe. Frank did his best to keep me apprised about when I might expect the car and I understood that it was no fault of his or the dealership for the hold up.I would recommend Frank and Colonial Toyota if you were interested in a new or used car.As this is my third Toyota from this dealership, I can also highly recommend their service department.

Aamlisi1

12 de jun. de 2014

My husband and I went to colonial Toyota to look for a pre-owned work truck or van. When I first met Frank I was sure he was going to be a hard sell and push us into a vehicle we couldn't afford (we had that experience at another dealership that morning). To ease my worries he took put his book of dealer reviews to show me. I asked if he only printed the good reviews and I would form my own opinion. We found a van we liked and frank worked to get the price to an affordable range for us. We were there through lunch time and frank ordered us pizza so we could eat. The bank approval process took longer than anticipated so frank entertained us with stories from his childhood. We heard about his pet monkey, baskin robins, candy factory, and many other things. When all set and done, frank went above and beyond what I would expect from a dealer. A week later we had to resign some paperwork and frank even came in on his day off to accommodate our schedule. I would recommend frank to anyone who is looking for a pleasurable car buying experience.

aniteg

5 de jun. de 2014

Frank was knowledgeable of the vehicle, he made the whole process easy and stress free experience for me. I had the option to drive the vehicle home the same day if I wished to do so. Good job on following up to ensure that everything is OK. I would definitely recommend him to anybody who plans to purchase any Toyota in the future.

sherryj99

5 de jun. de 2014

Frank Pratts knows his stuff! He's been working with Toyota for many, many years! He got us the best deal possible and even offered to share his lunch with us! Since we are vegetarians and he wanted us to sink our teeth into his giant meatball sub, we passed. We bought a 2013 Prius color blue. I immediately named her Blue Ivy. Service was awesome! Atmosphere is great. We at no time felt pressured into buying a car in fact, he insisted we shop around knowing full well that we'd be back at Toyota. He's so smart and we like his hats. Anyway, can not wait until 2016 rolls around so we can put ourselves in another new Toyota. Easy on the meat next time Frank.

Camry Owner

4 de jun. de 2014

The lease on my 2011 Camry XLE was ending within a few months so I decided to visit Colonial Toyota in Milford on the last day of a sales event and was introduced to Andy Constantinou, Sales Manager. He is very knowledgeable and after gathering some background information as to what I might be looking for he was very helpful in locating another car that could work for me. He was patient in providing a longer than usual test drive which helped in deciding to get the new car. Unfortunately, I had some doubts as to whether or not it was the right car for me just before I drove off the lot and it became even more noticeable when I actually drove it off the lot during a late Saturday afternoon. I realized that it was too drastic a change for me to suddenly go from a mid-sized car to a smaller model but thought perhaps I could get used to it. By Sunday afternoon however I realized it would not work and needed to return the new car and get my other car back. I also realized that a dealership "Sales Event" is something that I should not attend since the pressured-type atmosphere tended to make me loose my focus in making the best decision for myself. Looking back, I see that It would have been much better for me if I was able to test the car for at least a whole day so I could get a better idea if it would work. Even going on a regular day would have been a more relaxing experience - for me anyway. Well, I went back to Colonial Toyota on Monday morning and told Andy it wasn't the one I thought was best for me and I wanted my other car. He calmly replied that it should be no problem. The paperwork was going smoothly until I received the news that DMV would not rescind (take back) the registration for the new car because it was past 24 hours that it could be done. I was floored! But Andy immediately got to work in resolving and getting past that issue (after going through alot of "hoops" and many hours later!) to finally get the o.k. from DMV so the transaction could move forward. I was so happy to finally get my previously leased Camry financed and Certified Pre-Owned! He was also great in explaining things as we went along the process. I really appreciated his extra efforts every step of the way (even drove it himself to have it washed!) and in making sure I was happy with my final decision.

MattyModes

4 de jun. de 2014

Thanks to Frank for a great shopping experience. He was very friendly, helpful and a nice guy. I will be sure to work with him again the next time I buy a car.

laurinaflowers

4 de jun. de 2014

I was nervous about car shopping as many dealerships can be very pushy. Plus I am still unsure of what kind of car I want, color, price range, how much I could afford, and whether or not I want to get another car right now or if I want to wait a little bit. However, my visit to Colonial Toyota today was phenomenal!I was introduced to a sales associate, Ryan Bray, who started with the basic questions; i.e. what type of car, color, price range, features & then shown affordable certified used cars. After not finding a used car with all of the features I wanted I was shown the new models. Ryan then with went over all the features and benefits of each car that we looked at, which gave me a good idea of which one would better suit my needs. He then provided a printout with all of the associated costs and what my monthly payment would be for my top choice cars. Ryan discussed the pros and cons of each option; i.e. certified used, new or leased and provided all of this information to me without me ever feeling pressure to make a decision right then. Ryan was everything a sales associate should be; he was friendly, courteous, personable, and enthusiastic.In addition, the dealership was absolutely amazing. It was nicer than some infinity dealerships that I've been to. There is a beautiful waiting area for customers where they have a juice/soda/coffee bar and a separate "kids" waiting area that is enclosed & seemed to be soundproof (always a plus when there are kids involved). Then they have a whole floor dedicated to service with its own waiting area/juice bar. They offer fantastic warranties besides the generic factory warranty. There lifetime Ironclad warranty covers your powertrain for the entire time you own that car, which is awesome! They are probably able to offer that because toyota's are such dependable cars, but still I don't see other toyota dealerships offering that. All in all it was definitely the best car shopping experience that I ever had. I look forward to going back to Colonial Toyota this week to test drive my top choices!

Jennymat

3 de jun. de 2014

The sales person is the best , responsible, faster, and explaining everything clear... He is patient and he has experience...he is friendly and Spanish speaking...which is my LENGUAJE ....thank you Frank Pratts for all your help...

LorandTom

3 de jun. de 2014

Frank Pratts brought us from "just looking" to driving off in a new Prius, and facilitated the return of our leased car (to another manufacturer's dealership). He demonstrated the vehicle, allowed us a lengthy test drive, and provided all the financial options based on our preferences. This allowed us to make a decision based on information, not sales pressure. He was genial and likable throughout the process. Special mention to his associate Ray Jimenez, who also tended to all our concerns, and even accompanied us when we dropped off our lease to ensure we were properly accommodated. Side note: If any TV producers want an idea for reality show, "Frank and Ray Sell a Car" would be a hilarious hit! Two nice guys with whom we shared many laughs during the process.

williamtcaple

2 de jun. de 2014

Had a great experience with Frank, he was courteous, knowledgeable and helpful, I think I got a fair price but I know you guys have to make money, I'm very happy with the Rav4.

Joels1992

30 de may. de 2014

Frank was an amazing salesman very professional and friendly & funny. He made me feel confident in my investment with my new toyota camry. im pleased with my purchase. i look forward to doing business with Frank in the future. i will definitely recommend Frank at colonial toyota to my friends.

jmanning0920

28 de may. de 2014

My wife and I met with Frank to look into leasing a new car. Though we knew which model we wanted, Frank worked with us in the most respectful manner, from selecting the color, thru getting an acceptable price, thru financing, and finally thru the delivery process. We both would definitely rate this as the best experience we have ever had with any car dealership, by far. We felt absolutely no pressure what so ever. We were given the time we required to make the decision that was right for us.

danowar

27 de may. de 2014

From the moment we arrived at Colonial Toyota we were catered to and all of our questions were thoroughly answered. Our salesman, Ray Garcia, was friendly and very helpful. His manager, Frank Pratts, assisted in making our buying experience smooth and enjoyable. We were treated with the utmost respect and professionalism. Upon request we got to test drive 2 vehicles which they specifically matched to our personal needs. This was by far the best car buying experience we have ever encountered. We are definitely sticking with Colonial Toyota for all of our automotive needs in the future and will be recommending Ray to our friends when they are in the market for a new car.

ortizj

25 de may. de 2014

Frank Pratts was truly a great salesman when it came to getting our used car. He was helpful, honest and stuck with what we wanted. He did his best to get us the greatest deal possible and was true to his word. We got this car for my daughter and I couldn't be happier.

Tony

25 de may. de 2014

After searching several Toyota Auto Dealers, I was recommended to Colonial Toyota by a friend. That's where I met Hatim. Very knowledgeable, patient and friendly. He made the process of buying my 1914 Toyota Camry pleasurable, which from previous car purchases I had made elsewhere, was quite a surprise. I have been back to the dealer once for a minor adjustment to my car and Hatim was there and no lie, in a matter of 10 minutes I was all taken care of and I was on my way thanks to his courteous service. Thanks Hatim. I won't hesitate to call him anytime I need help because I know that I will get prompt and friendly service. Keep up the good work!

Cnieves5

24 de may. de 2014

I went to purchase a new car. I was very pleased with the service I received & how polite the sales person was to me & my little son

SCHNEIDER, UNHAPPY

22 de may. de 2014

when i brought my Rav4 in for hood shaking was asked if it was in a accident. NOT come on the car only had bearly 10,000 miles on it was second time it was serviced. I brought it back after a month the hood still shaking said nothing they can do. the response i got was some car hoods move ??? REALLY all the cars i a have driven not one ever moved. So i searched the internet about the problem yes there is a problem. i have read all about them. Everyone is waiting for a recall on the latches. one is metal and one is plastic. It is a very bad distraction when you are driving. waiting for the thing to let go. And then there will be a serious LAWSUIT. . i waited for almost 3hrs to get the nothing else we can do. I watched them leaning on it for over a 1/2hr and when i said something they were like oh it is done, i even mentioned to the service guy about that and he said nothing, VERY UNHAPPY RAV4 OWNER

S. CT

18 de may. de 2014

I bought a new car today and loved it! Colonial Toyota in Milford is a great dealer, and Hatim Yousef was a excellent salesperson. He was very helpful with all the little detail, and also he was very friendly. I definitely suggest them.

phoenix10

13 de may. de 2014

This is the second car I bought from Colonial Toyota and my second experience there was even better than my first. All of the staff we encountered were friendly and attentive. Our sales person, Jason Rivera, was fantastic! He was honest, knowledgeable and attentive. He listened to all of our concerns and worked with us on getting us exactly what we wanted. He is an asset to the sales team there. I would highly recommend Colonial Toyota to my friends and family. And I would suggest they work with Jason Rivera.

yadiveloz

3 de may. de 2014

The customer service that each and every employee has at Colonial Toyota was awesome very attentive to customers who are there. Marcos Romero is an amazing Sales person he made sure all of my questions were answered and if I did not understand something he made sure to explain it before we signed anything. The level of knowledge is there I would recommend all of my friends and family to Marcos at Colonial Toyota. The staff and Marcos are very welcoming and have a great sense of humor very relaxing environment and are not overly aggressive.

Jim H.

30 de abr. de 2014

My son bought his first new vehicle, and I went along for "guidance". Matt Frattaroli was the sales rep, and he was well informed, professional, and kept us updated with the new truck purchase, delivery, ect.. with messages / texts / as applicable as the process unfolded. Fair deal on the trade, and fair deal on the new Truck price.

Camfan

29 de abr. de 2014

I knew I was in the market for a new car, but not knowing which new car, I had drawn up a list of 5 different car makes/models that I wanted to test drive, and the Camry XLE was next on the list. I was introduced to Frank Pratts, and he became my salesperson from beginning to end. I told Frank about my list and that I was in no hurry, because I was test driving and comparing models. Usually for me, it's power over MPG, as I had always had V6's, but since they had none on the lot, I was willing to try the Camry 4 cylinder to see what the car was like. I found that I liked the car, but still had one more to test out, the Accord. I still wanted to try out the V6, and about a week later, they had received a few in. I went back for a 2nd test drive, first with the 4 again, and then with the 6, and I will say, the V6 is a mover. When I finally made my decision to go with the Camry, I called Frank and made an appointment to come in. I will say that Frank is quite expeditious, and all during the process, he never pressured me for anything that I didn't need, he answered my questions, explained the features in the car, and was always patient and courteous during my 3 visits to the dealership. When it came time to pick up the car, he had all the necessary papers ready, and the car was prepped and ready to go. After driving the car for awhile now, I see why the car is so popular. I did go with the 4 cylinder, as it has all the pep that I need, and with a gallon of gas inching towards four dollars a gallon again, I feel I made the right decision.

janmroz

19 de abr. de 2014

Frank Pratts is a very friendly and professional sales person. His sense of humor and personality created very easy way to talk about business. Frank was very helpful with every single detail related to transaction -from checking my credit score and finding the best available credit rate to pricing my trade in vehicle and flexibility on the price for new 2014 Toyota Tacoma. I left Colonial Toyota as a completely satisfied costumer . Thanks Frank.

Michele

13 de abr. de 2014

Hatim was wonderful in helping my parents purchase their mini-van. He went out of his way to make sure that he met all of their needs and made sure that he answers all their questions. He also explained thoroughly everything about the van and the loan process. Hatim made us all feel very comfortable during the entire process. WHAT A GUY!!!

jmscaringella

12 de abr. de 2014

Frank was professional, patient and explained all steps of the process. He took the time I needed to explain all the steps and what my options were. He explained all of the warrantee details and the benefits of buying certified over new. I'll never buy another car anywhere else.

GEORGE , GHALY

12 de abr. de 2014

He was very knowledgeable as a sales person and was also very patient. He provided great customer service and made the process very easy. he give me good price with good service .He provide me with great deal .he was all smiles and went through the whole thing with me and showed me all of my options, Hatim was not a typical car slaesman he was very nice and you get a feel of honesty the minute you meet him, the dealership is super very relaxing atmosphere and every one is very nice.. thanks Hatim ..

FelixDostmann

11 de abr. de 2014

I just recently picked up a new 2014 tundra from colonial. The friendless of all the employees that I encountered was off the charts. They are all knowledgeable about their product and services. This is my second purchase from colonial and I was more than happy to go back for the second time. The service and parts dept. have also been pleasurable the deal with.

Brayden07

8 de abr. de 2014

Our sales person, Frank Pratts, went above and beyond to make our new car purchase an enjoyable experience. He was very knowledgeable courteous, and patient.

torrego

8 de abr. de 2014

My husband and I went back to Colonial Toyota for his car after getting mine there last year. The dealership really tries to give the best customer service. I originally called looking for the sales person I worked with last year but they were no longer at the company. Frank Pratts answered our call and was very helpful and friendly over the phone, enough to get us in for a visit that same day. Working with him was a pleasure, he was very knowledgeable and made the experience stress free and easy. We will definitely not hesitate to work with him again in the future or recommend him to anyone!

jeffmck09

8 de abr. de 2014

Went in a few months ago looking to trade in our old car and purchase a new Toyota Highlander or Sienna. The sales staff was attentive and quickly introduced us to Frank Pratts. From that moment on, he was our sole point of contact. Frank was very knowledgable on both models, set up test drives right on the spot, and helped us weigh the pros and cons. We settled on the Highlander and sat down to talk price. The dealership's no haggle policy was a breath of fresh air. Frank knew all the ins and outs of the financing process and was very patient as we figured out the terms that would work best for us. We never felt pressured and had all the info we needed (and then some) right at our fingertips. The whole process was smooth and painless. Frank even got the vehicle registered and changed the plates for us. Would recommend Frank and Colonial Toyota in a heartbeat. - Jeff

Angel R.

8 de abr. de 2014

I would like to take this time to thank Hatim Yousef for being extremely helpful in my search & purchase of my 4Runner. He was very knowledgeable & understanding of my expectations in my search. At no time at all did I feel pressured or rushed into making any discussion. Because of Hatim Yousef Colonial Toyota has now & in the future earned my business. Thanks Hatim my family & I are very happy with our vehicle.

odel12

7 de abr. de 2014

I would highly recommend Frank Pratts to anyone looking to buy/lease a car. He helped me find a car that was able to fit in my budget, yet still very nice. Frank is very friendly and isn't pushy. Thank you for helping me lease my Corolla.

malves

7 de abr. de 2014

My visit at Colonial Toyota of Milford,Ct was an amazing experience for my first car purchase. The customer service was great and I felt comfortable discussing my options with the salesman. I would definitely recommend this dealership to anyone looking to purchase a vehicle.

kaila216

7 de abr. de 2014

I went to Colonial Toyota to find a leased vehicle for my daughter. Frank Pratts, our salesman, was exceptional! He was extremely pleasant, helpful, honest and not pushy. Being on a tight budget and not the best of credit scores, he went to bat for my daughter and me and she is now leasing a Corolla. I highly recommend Frank & Colonial Toyota of Milford.

Jazme12

2 de abr. de 2014

Good costumer careI've already bought 2 cars at this dealer and I liked the personalized attention that offered me. Frank Pratts is a nice and friendly man!

Nick

2 de abr. de 2014

Matt went above and beyond to get me the right car and the right price that I wanted. I recommend to anyone that is looking at Toyota's to go to him.

Terracotta

1 de abr. de 2014

Luis was our sales manager when we purchased our second Toyota from Colonial. He was professional, friendly, and realistic. We felt he gave us a fair price. I would highly recommend him.

Guido A. Cortes

1 de abr. de 2014

The most friendly people and honest. Very open deals, excellent procedure to buy a car. Every single step was explain in details. Make feel like a family.

Rafca

27 de mar. de 2014

I had an amazing experience at Colonial Toyota. When I walked in the staff were very friendly and attentive. I purchased my car from Vanil Colodetti, he was very organized and nice. He explained everything in great detailed and made the process easier. Everyone I interacted with was very pleasant, I was actually sad to leave. I highly recommend this dealership for every aspect of their business.

maggsied

26 de mar. de 2014

Frank was excellent in every way. He was knowledgeable, considerate, personable and accommodating. He didn't try to sell us upgrades we didn't want. He knew his information on each model we looked at. After articulately describing the car's features, going with us on a dry run, and guiding us in our determination, he then went on to the fastest, most comprehensive explanation and sales of the car. He bent over backwards to make sure EVERYTHING was completed before we left -- from registration and insurance to iPhone since and entune. No pressure, nothing but personable information. Thank you for making the experience of buying a car easy and pleasant, Frank!

buonf

25 de mar. de 2014

Frank Pratts was extremely helpful in obtaining the specific model I wanted. Within in about 4hours he had the vehicle prepared / cleaned etc and ready for pickup. All the paper work was prepared expeditiously and the vehicle was thoroughly demoed for my wife and I.

Ghyath G

23 de mar. de 2014

Couple days ago i purchased a 2014 toyota avalon, and Hatim Yousef made the process very pleasant. He had a lot of knowledge and patience. customer service was very good, and I will definitely recommend him to my friends and family!

Hank and Lisa

23 de mar. de 2014

Pressure? None. Understanding? Absolutely. Clear and concise? No doubt. Vehicle cost? Very Fair. Hatim was a delight to work with and was very helpful with the entire process. If you're looking for a Toyota and want a good dealership (read Hatim) go to Colonial.

8593

22 de mar. de 2014

Frank Pratts is a true professional and didn't try to bs you in any way. I would highly recommend him to anyone and am overjoyed with my Corolla! I really liked how he treated you with respect and didn't talk down to you. Thank you Frank for being so great!

dedegunty

20 de mar. de 2014

I entered Milford Dealership after dealing with the Toyota dealership in Westport Ct for a few days.It was a night and day experience.Frank Pratt was helpful, honest and was able to get me the car that I wanted in 1 day.I would definitely recommend this dealership and Mr Pratts and a sales person.

okeydokeyfukr

19 de mar. de 2014

After looking around the area for a certified used Highlander I wound up at Colonial where right away I could sense this was a different sort of Toyota dealer, people were polite and easy going, not the pressure that others had tried to use.I was introduced to Frank Pratts who showed me his available inventory and it was just simple, they had the car I wanted at the price I wanted. Frank was very knowledgeable and attentive, he looked after a couple details that I had concern with and was always a gentleman. I was at ease working with him, none of the standard car salesmen crap...a really a top flight experience.I should add that the service department is great too, set up an appointment and they greet you at the door. The service needed was completed on time and with more good attitude, this time from Roger Malmuth. They even shuttled me back and forth to work with Paul and Al at the wheel, again with the good attitudes.So yeah, I'm sold, these guys know their business and it seems they enjoy making the customer happy...and I am.Eric Dahlquist

XinLiang

17 de mar. de 2014

I bought a certified 2011 RAV4 from Frank two weeks ago. Everything that this place has is very transparent on the website and nothing is hidden behind the screen. The price is quite reasonable.(Don't expect the price as a big deal because you are buying cars made by Toyota with very high quality!) Also Frank is a very friendly, patient and professional guy. He will tell you what you need to know about both the car and the service. He never forces you to buy things like insurance or warranty you don't need. I remembered once I was in Frank's office, he was helping a very old lady to deal with the insurance company and make an appointment. The old lady was Frank's former customer and he has sold 3 cars to her over 26 years!

Zenaida

17 de mar. de 2014

Hatim Yousef is an aweson salesman! He provided great customer service and made the process very easy. If you are looking for a car, go see Hatim!

Jerry

17 de mar. de 2014

I recently purchased a Toyota Highlander and Hatim Yousef made the process extremey pleasant. He was very knowledgable as a sales person and was also very patient. His customer service is exceptional and I would definitely recommend him to all of my friends and family.

Clariza

16 de mar. de 2014

Hatim has got to be the most patient salesperson I have ever met. My fiance had him bending over backwards and Hatim went above and beyond to accommodate our needs! If it weren't for Hatim, we probably wouldn't be in our 3rd lease with Colonial Toyota of Milford. He definitely is an asset to your company. I am in love with my 2014 Camry! I recommend everyone to ask for him - very knowledgable, honest and patient! Thank you Hatim!

Howard Greene Jr.

15 de mar. de 2014

I just purchased a 2012 civic. I was very pleased with the courtesy and professionalism of the sales manager I dealt with . In particular his lack of pushiness. The only complaint I have is that 2 days ago when I decided to buy the car I was told that it would take about an hour to process things. In fact it took2 hours .I don't have a problem waiting but this should have been explained to me up front, or at least an explanation as to why it was taking longer than expected.Aside from that I would definitely recommend Colonial Toyota to friends and family. Also you might want to make the online survey a bit easier to log onto. the web site doesn't send you directly to the survey. Keep up the good work ! Sincerely Howard.

Liset from Bridgeport , Ct

14 de mar. de 2014

second time buyer of 2012 Toyota corolla.My experience was awesome thanks to Eli Velazquez. He provide me with great deal on trading in my 2006 corolla for new one. If you are looking for great customer service and great cars and great prices come see him.

mike from milford

13 de mar. de 2014

I had a 2012 toyota yaris that I bought over the summer and it was great , the thing is I wanted something sportier and that when I came to colonial and seen the 2011 scion tc , the car was beautiful and I asked the greeter to get me a salesman and that when I first met Hatim, he was all smiles and went through the whole thing with me and showed me all of my options, Hatim was not a typical car slaesman he was very nice and you get a feel of honesty the minute you meet him, the dealership is super very relaxing atmosphere and every one is very nice. Hatim got me the car I want and most of all at the payment I can afford. If you are in the market for a car come and check out colonial toyota and ask for Hatim.

ecrasilli92

11 de mar. de 2014

Frank Pratts was very helpful and friendly with the purchase of a new Scion. Was able to answer all my questions and concerns honestly. I will always come back to this dealer just of Frank.

Ana colon

10 de mar. de 2014

I've been to dealerships before and had many bad experiences, when I went to colonial Toyota in Milford I was treated very well by Eli Velazquez , best experience at a dealership I've had!

fdeng

7 de mar. de 2014

He is a nice person and should be a nice friend with everyone. But the price of the Car is just OK for me. Whatever, Frank is nice!

GinaDigiovanni

7 de mar. de 2014

I walked into the dealership and all were friendly and that is important to me..My salesman frank Pratt was so helpful I felt like he was family that also important to me..He did a great job at explaining all things and made me feel very comfortable for my purchase. Yes I would recommend the dealership and frank to my friends..

Gemmajohn

6 de mar. de 2014

Customer service at its best .Made the time to hear what you need .You leave knowing you made the right purchase.Ask for Mr Frank

Tayi

27 de feb. de 2014

I never knew car-buying can be so easy until I met Hatim at Colonial Toyota in Milford. I was ready for a new car and my car was getting old and I was looking for a fresh new change, but was not sure where to go and what car to buy. Luckily I heard great things about Colonial Toyota so I had to check it out. First of all, the facility is clean and beautiful. Also, it is the most welcoming car dealership I have ever been to. It has TVs and a great lounge area. Near the lounge area is an open beverage bar where you can help yourself to cold and hot beverages. What really stuck out to me is the professionalism of the sales people. I met with Hatim Yousef who in my opinion, exemplifies what a salesman should be. He listens to what you need and caters the experience to that. He does not force any car on you, but in fact asks you what you are looking for and shows you specific cars that include YOUR criteria. I finally set my eyes on the RAV4 and i couldn't be any happier. Hatim made the car-buying process amazing and enjoyable, best of all I was driving in a brand new car the same day. I am extremely happy with my purchase and I recommend everyone go to Colonial Toyota and ask for Hatim, you will not be disappointing. Leave the old car-buying process behind and get into the Colonial Toyota experience!!

Shareef

27 de feb. de 2014

I am one of those people that has the worst luck with cars. In a span of 10 years I have had 5-6 different cars. My cars are either too small, too bulky, have problems, or are just not satisfying. Well, a few months ago I decided to make a permanent change and finally invest my money into a reliable, and satisfying car. I almost lost hope until I walked into Colonial Toyota one day and was greeted by a friendly salesman by the name of Hatim. I was very impressed with Hatim because at other dealerships the salesman immediately wants to take me to the showroom or the lot and show me the flashiest and most expensive cars and steer me in a direction that is most beneficial for him/her. Hatim was different, and this is also the moment I knew Colonial Toyota was different. The first thing Hatim did was make me feel comfortable, show me around the facility and show me where the coffee and other beverages are. Then we sat down and he showed me that he genuinely was interested in what my needs were when it came to my car purchase. Once he jotted down what I was looking for and he listened to my frustrations when it came to finding the perfect car he began showing me specific cars that match the criteria I gave him. Not one car that she showed me fell outside of what I described. I appreciate Hatim for helping me with the car-buying process because I would have been there all day. By him narrowing down my interests and needs, I was able to find the car of my dreams in less than 30 minuets of touring the lot. The 2014 Toyota Corolla has everything I want in a car. Furthermore, It is a standard, which was my biggest request. Hatim made my dreams come true with his excellent customer service, his feedback, and customer awareness. He catered the car-buying experience to my needs and not his, which I commend and appreciate. I now have a reliable and amazing car and it is all thanks to Hatim and the great people at Colonial Toyota. I completely recommend Colonial Toyota in Milford and when you step in ask for Hatim, you will be sure to leave that day driving in the car of your dreams and needs.

The Hat Lady

26 de feb. de 2014

My brother had purchased a car from Hatim and brought me down to see him. He was able to sell me a used Rav4 V6 which is what I was looking for. He did not pressure me at all! I liked that. Now my daughter is looking to buy a Highlander. I will be sending her his way.

AlbertPan

24 de feb. de 2014

This is a totally professional operation. No nonsense. No BS. I got exactly what I wanted. They never tried to sell me something I did not want or did not need. And their price was the best.

Pstamatin21

23 de feb. de 2014

My wife and I have bought several vehicles from Frank Pratts at Colonial Toyota in the past 20 years, from our first Corolla that we purchased after our honeymoon - to the beautiful Scion FR S that we just bought for our son on his 18th birthday. Frank has become a good friend, not just a good salesman. He has proved his integrity and sincerity time and time again.

wtss12

22 de feb. de 2014

I am writing to give a rating on my visit to Colonial Toyota. My sales Person was Ryan Bray And I couldnt find his picture or name in your list of employees. I personally think this should be corrected immediately. I have never dealt with a better /Friendly/Nonpushy/ and just all around a great sales person. I came in just to look not to buy after about a half an hour of talking and looking I new Ryan had me. He has the personality that just makes you like and trust him. And on top of that he went to his manager and was able to get me a $500.00 credit for my old car which I was taking to the junk yard. I am and always have been very untrusting of car salesmen because they need to sell to make money so they usually will say anything to get a sale. Ryan Bray is the total opposite of everything I have always thought of car salesmen. I know I sent a message last night but I received a return that it did not go through so if you receive two messages I am sorry I just want Ryan to get recognition. This was a small sale to the company I am sure but at the time Ryan treated it as a million dollar contract. My wife has a 1997 Toyota Corolla and when it is time I will be in looking for Ryan. THANK YOU COLONIAL BUT MOST OF ALL TO RYAN BRAY. WILLIAM T. SCHRECK 80 PAINTER AVENUE WEST HAVEN CT. 06516 WTSS12atCOMCAST.NET 203/891/6992-- HOME 203/444/6046-- CELL

elm183

21 de feb. de 2014

My situation with colonial Toyota has been rectified. thank you for taking the time to help me and fixing the issues with my car1 thanks again!

wtss12

20 de feb. de 2014

I came to just look not buy and then Ryan Bray came over to help. I only had $5000.00 and did,nt want a loan payment. And I wanted a camry and he found a solara that was excellent and he worked with me and the managers to get me a great deal for both sides. THANK YOU Mr. Ryan Bray you are one of the friendliest and helfull and most of all not pushy. I will be coming back to colonial when my wifes corolla needs to be replaced. I am going to tell everyone that mentions they are looking for a car to go to Colonial Toyota. Also why is his name and picture not listed. IT SHOULD BE WITH HIS PERSONALLITY AND SALES SKILL. William t. Schreck

sharece1

18 de feb. de 2014

I got the car I wanted at the price point I could afford with the help of Frank Pratts! He's a great guy-funny, energetic and all around helpful. I'd highly recommend going to him for sales.

edwardcarrillo1973

17 de feb. de 2014

Since the beginning Mr. Ryan Brye and Mr. Dan Willey were great. They provided a very straight, courteous, and honest information on the vehicle purchase. Provided me great options through purchase or a lease. At the end the closing and signing was quick and excellent. Thanks Ryan and Dan!

meliss223

13 de feb. de 2014

Frank was very personable and eager to please. He found exactly what I was in the market for within a week of visiting the car dealership. Great experience all around.

Omaira27

12 de feb. de 2014

I am extremely pleased with my purchase and shopping experience at Colonial Toyota. Mr. Pratts was friendly, helpful, customer service orientedand, and knowledgeable with the Toyota product line. He was not pushy at all and he made my purchasing process as smooth as possible. I would definitely recommend Mr. Pratts to people in the future.

debolino

8 de feb. de 2014

We searched online for a used Highlander Hybrid and we went to Colonial Toyota to look at one that they had. Carlos took great care of us and even came in early to drive the vehicle a half-hour to our mechanic to get checked out! He was very friendly and made sure we got everything we needed by the time the deal was completed. The Wii room for kids was very helpful in keeping our kids patient through the whole transaction. We love our new car and would recommend Carlos to anyone who is looking. He is eager to make his customers happy and willing to go the extra mile for them.

dnice2358

7 de feb. de 2014

Frank was a wonderful salesmen. He was very friendly and easy to work with. I would definitely recommend the dealership as well as Frank to friends and family.

joeman

5 de feb. de 2014

Bad serviced from COLONIAL TOYOTA, MILFORD, CT. I went in for 5000 mile service and engine bay detail. After waited for 2 hours and I went up to the service man named ROGER MALMETH, he is on the cell phone talking about his hot water tank. I asked around to see anyone can help me but they told me to go back to Roger. Finally he has time to talk. I asked him why it take so long...he didn't say a word...I see on the paper my car done with service at 8:34am but no one contact me at the waiting room. I thought was the bad day but not. I went home open the car hood it wasn't clean at all, the engine so dirty...I had to take back next day to do it...it take another 1h30m. They told me the car brake was ok but need to replace soon...the estimated is 240$. Next day I took the car for a trip...guess what the rear brake lock...I open it out there were no brake pad left. Pretty bad service...if anyone want to use this service at the dealer...it better for you to do it yourself...or find a better place...

Lorid625

3 de feb. de 2014

Our experience at Colonial Toyota was wonderful! Frank was super helpful and extremely friendly!!! he helped us to get in to our brand new 2014 Toyota Sienna and he worked for us!!! We so appreciate you, Frank! We will be coming back and dealing with Frank and Colonial Toyota for all of our automotive needs!!

kmattei

2 de feb. de 2014

I had been to the dealership in the past for service work and was always satisfied with the overall experience. I was happy that I was able to find the make and model of the car I was interested in here, even though it wasn't a Toyota. Dealing with Frank made what could be a very stressful experience, simple and I left happy. Frank was very accommodating to my own schedule & was willing to work around when I could make it in to complete my purchase. Overall I am very happy so far with the purchase & my car buying experience.

pkimuri

1 de feb. de 2014

From a very satisfied customer I am so glad I visited Colonial Toyota on January 20th because there,on that day, my search for a car ended! From the time I arrived at the dealership to the time I left, I experienced very friendly service. My special thanks go to Frank Pratts who took care of me from start to finish. Frank 's warm personality and his being very knowledgeable made me feel really comfortable; I was in good hands. He showed me cars that were around my budget as I asked and answered all my questions while giving me the facts (not gimmicks). He didn't try to pressure me into buying anything that I didn't think I needed. He presented me with the options and let me decide what I wanted. Frank has exceptional people skills and will go out of his way to make the customer happy. Thanks Frank, for the best car buying experience I ever had; I had previously visited three dealerships in that same week and Colonial Toyota will be my first stop next time I need a car. I highly recommend Colonial Toyota and ask for Frank Pratts, you will be glad you did. By the way, I am loving my Toyota Corolla!

FrankSwetckie123

30 de ene. de 2014

From the moment I entered the dealership door,and asked to speak to Frank Pratts, to the moment I drove away with my new Toyota Camry, I can say that I found a car salesperson whom I respect and trust. He was recommended to me by a friend who has purchased two cars from Frank. I was treated considerately and honestly by a true professional. Anyone looking to buy a new Toyota product, would be wise to seek out Frank's help. It was a pleasure doing business with him...hassle free!

darokid

20 de ene. de 2014

It was our first time to visit Colonial dealership. We owned a Camry bought from a different dealership but we heard good reviews about Colonial. We walked in and was greeted by the receptionist with a smile. We were immediately referred to Frank Pratts and from thereon, he took us into a journey of leasing a new RAV4 so painlessly we drove it out of the lot in 4 hours. He took the time to listen to our needs and it helped the process smoothly. Thank you Frank and God Bless.

wajohns223

20 de ene. de 2014

I believe that this experience of buying a pre-owned/used car was the best experience I ever had. Frank Pratts, the sales manager that I worked with, was without a doubt one of the friendliest people that I have had the pleasure of meeting. Not only was he beyond helpful, but he also made my family and I feel comfortable speaking with him. I will definitely recommend this dealership, and especially Frank Pratts, to whomever I know is looking to buy a new car. I could not be any more appreciative of all the work that he did to assist me and my family and I am forever grateful.

Trinibeti26

13 de ene. de 2014

Wonderful to work with, very professional and friendly. They go above and beyond to help their customers. Armando Muniz is an ANGEL.. I would definitely recommend him to anyone looking to purchase a vehicle. Great Job :):)

kasey1989

9 de ene. de 2014

I checked out Colonial's website and found many nice choices. Visited in person and Frank Platts was my sales associate. I never won a lottery but it felt that way when Frank helped with my purchase. It did not come about the first visit but because of his knowledge, professionalism and wit, I finally found something to my liking and pricepoint but only with the help of Frank. You know a person is sincere and willing to back up his word when he gives you a persoanl cell number in case something goes wrong. Hey when your ready for a new or used car make sure to see Frank at Colonial Toyota in Milford. You will not be disappointed.

TFraught

9 de ene. de 2014

This is the second Toyota I have purchased from Frank in seven months. Frank is honest, straightforward, and respectful. He is a pleasure to deal with and I can't imagine buying a car from anyone else. We have all the cars we need right now ;o) but when the time comes, we will absolutely call Frank first, and, in the meantime, we will recommend him to any friends looking to buy.

David Robledo

6 de ene. de 2014

I had a very positive experience at colonial toyota , thanks to Hatim I'm now driving and enjoying my 2014 tacoma.

Heinz

6 de ene. de 2014

We recently turned in our Camry lease and had the pleasure of working with Hatim. He was wonderful to work with and followed through with everything on his end. He more than went out of his way to make leasing our new Venza work for our family. See you in 3 years when we turn the Venza in to lease another Toyota!

Avitable

4 de ene. de 2014

We are happy with Colonial Toyota and with Frank Pratts. He is thorough and professional. He got us into the vehicle that we wanted. We are happy with our purchase and working with Frank. Thank you.

kdiallous

24 de dic. de 2013

Frank Pratts is a wonderful person. His enthusiasm, kindness and professionalism goes beyond his job. I came to Milford desperate after a car accident, not knowing how I was going to do between two jobs without a car? in two days everything was done, I walked out of colonial dealership with a nice Toyota Corolla without losing any day of work. Thanks to Frank Pratts and his excellent work.

Rabia mairech

21 de dic. de 2013

When I stopped by Toyota last month, it was to return my leased Toyota Prius . I was ready to move on to another dealership and another auto maker. I was done with Toyota. Then I met Hatim, Hatim listened to my concerns, and presented me with the best options that would work for me. At no time did I felt pressured to make a decision. He really lived up to Toyota slogan : no haggle... I ended up buying the car I was leasing, and would definitely buy my next car from Toyota. Thank you Hatim,

ctomack

16 de dic. de 2013

My daughter and I had an extraordinary experience at Colonial Toyota, specifically with one of your Sales Professionals, Frank Pratts.My daughter lives in Milford and had bought her Toyota Sienna about three years ago after she had her second child. Unfortunately, she went through some bad times this year and is now divorced. She lives on a very tight budget and wanted to see if "Toyota" could negotiate a better opportunity for her in a different card. On Saturday, December 7th, she decided to go to Colonial Toyota in the hopes of finding a less expense car that she could afford for her family. NOTE: she had gone to another Toyota dealership previously and the sales representative told her she could not get out of her lease at this time. Fortunately, she met Frank Pratts, who -- not only was able to take back the Sienna and put her into a beautiful Camry, he was so sensitive and empathetic to her personal situation. He put my daughter "first" and made her feel comfortable and confident -- he made sure she could afford the Camry and didn't make her feel like a lesser person because she couldn't afford the Sienna. She was so happy -- she called me from the dealership to let me know. I, also, had a Toyota Corolla, and was thinking of trading it in, so I told her to please tell Frank that I would be stopping buy -- which I did!HISTORY: I had purchased a Toyota Corolla in 2010 from another dealership in Fairfield County -- it was a dealer's car with close to 20K+ miles on it; not in good shape, but it was a good deal and it served a purpose. I had stopped by this "dealership" recently to see if I could return the Corolla and get another car. They told me I had to stay in the Corolla another two years. I was told the car was not worth anything [not very bright -- what incentive would I have to buy another Toyota? I was very turned off to the dealership AND the Toyota brand.However, everything changed after meeting Frank Pratts. He is the consummate professional -- he listened to what I had to say and made things happen for me. I told him my budget, what I could put down -- he gave me good, solid advice. We went outside to look at the inventory, and I noticed a Nissan Rogue that I really liked (I was looking for a certified pre-owned car). We heard that the SUV might had been "sold", and Frank went into ACTION! He was like a super hero running around the dealership to confirm whether it was available or not... and good news, it was "mine" (had not been sold). He made many calls on my behalf to get me the best bank/financing agreement; he made sure the car was in perfect condition -- and I went home with a beautiful new Nissan Rogue. I would tell anyone looking for a new car to go to Colonial Toyota to request to meet Mr. Pratts. Thank you so much. ~ Happy Customer in Trumbull, CT

Stephanie Moran

5 de dic. de 2013

I had the pleasure of leasing my first car with Hatim Yousef. It being my first time he was knowledgeable, accommodating, professional and friendly. He helped me understand the difference between the buying and leasing process and helped me choose the option that best fits my needs. Being my first time purchasing he made the process easy and answered all the questions and concerns I had. He assured me I could always reach out to him if i had any other questions about my new sienna. If it is your first time leasing/buying a car I highly recommend Hatim!

Alex and Melanie

2 de dic. de 2013

I met Hatim through a co worker I was working thinking about purchasing a new vehicle cause old one was not doing so great my co worker tells me he knows somebody he gives me Hatims business card I give him a call he sets me up with a time that's convenient for me myself and my fiance already knew what we wanted he made it easy for us to purchase and drive away that same day. Hatim works hard and has great customer service and is available for you after you have made your purchase it feels good to know that there is still some good people out there who can give you good service and take pride in what they do thank you again I highly recommend Hatim and Colonial Toyota

Ethel

20 de nov. de 2013

We met Hatim Yousef by accident. Our original salesman was out on medical disability. Hatim treated us as if we were family. Any questions or any problem he handled in a truly professional manner. He took his time with my wife's many questions. He went over and above to make sure we were completely satisfied with our new auto purchase. Hatim will handle our new car needs in the future. It was a pleasure to be associated with him and Colonial Toyota. Keep up the good work.

Pegi

18 de nov. de 2013

I met Hatim at Colonial Toyota in May when I was just "shopping". When I decided I was ready to purchase a vehicle in October, I went back to Hatim. He was knowledgeable, accommodating, professional and friendly. I test drove the Rav4 for the second time on a Saturday afternoon in October and Hatim made it possible for me to drive out in my new vehicle that day. I loved the Rav4 during the test drive and am still loving it today. Hatim works hard at customer service and is available for you after you have made the purchase. I would absolutely recommend Hatim and Colonial.

lwambach

10 de nov. de 2013

Our sales associate was personable, and straight forward. Car dealers have a bad name, but when we worked with Frank, he was up front and honest and we knew right from the beginning that we were in good hands. We would definitely be back to purchase another car when the time comes and will refer anyone who will listen. Thank you for making this a positive experience for us!!!

Mike the Red Sox fan.

9 de nov. de 2013

I have just purchased a beautiful 2010 Toyota Camry XLE from Colonial Toyota and more importantly, the best car salesman I have ever dealt with, Hatim Yousef. I'm 60 years old and believe me, I've bought and dealt with a lot of cars and dealers.From Marc in internet sales and finally the whole Colonial team, I've never been more impressed with the staff and facility. They were able to help me with my financing woes and got me a great help at a decent rate! For all you people out there that have been mulling over BHPH dealerships, forget about it. Go to Colonial and be amazed like I was. Really!

Andrea and Phil

3 de nov. de 2013

We are loyal Toyota owners, but didn't have a connection to any specific dealer. Our first stop to shop for a new car was at Colonial Toyota where we were helped by Hatim Yousef. He took us on several test drives and answered all of our questions. He was very patient, knowledgeable and there was not one bit of pressure to make a decision on the spot. We didn't settle on a car, wanting to do some comparison shopping. We ultimately did end up back at Colonial and Yatim worked with us to get the best price for the car we wanted. He's a very nice, low-pressure salesman and we would definately recommend him to friends and family.

fabbio1979

30 de oct. de 2013

We would like to thank Frank Pratts.... Super Friendly, Accommodating, very clean about the deal and very patients.Positive point act with no harrassment or greediness... Afterward sent us a Thank You card. Very Loving person. Thank Frank for your time and dedication.Fabbio & Clarie

HJSIG

28 de oct. de 2013

My experience with Frank Pratts at Colonial Toyota in Milford, CT, was fantastic! At no time did I feel pressured or harassed in any way. Frank really took the time to go over different pricing options with me (buying vs. leasing), and in the end I was very happy with the option we came up with. He and the rest of the Colonial staff were very friendly and knowledgeable, and the whole atmosphere at Colonial was very positive. I really appreciated the quality of service from start to finish and that I didn't feel I was a nameless customer. Frank even picked me up from the train station so I could pick up my new car from the dealership. I would highly recommend Colonial Toyota and Frank Pratts to anyone interested in a Toyota. Great job!

NatalieRose

28 de oct. de 2013

I had the pleasure of working with Hatim Yousef on my recent purchase of a new car and I could not be happier or more satisfied. I called Colonial Toyota and spoke with Hatim I told him I wanted to get out of my current car and into something new. Hatim told me to come down and take a look and that we would discuss a way to get me out of my current vehicle and into something I would be happier with. I came to Colonial Toyota hating the car I was currently driving and within hours, Hatim Yousef was able to show me a few cars and ultimately find my dream car! He was professional, helpful and kind throughout the entire process as well as extremely knowledgeable about the cars and all other details associated with the purchase of my new car. I absolutely LOVE my 2014 Toyota Corolla and I have Hatim Yousef to thank for that! I would HIGHLY recommend Hatim to anybody who is looking to get into a new vehicle.

abrahamribicoff

27 de oct. de 2013

Frank is a friendly guy who took time to go over the features of, the car including Blueftooth. I had no idea what it was but Frank found it on my phone and showed me how to set it up.

Tim Van Asselt

18 de oct. de 2013

Man and car truly share a unique bond. We love the car, we name the car, we wash & wax the car, and in return we want the car to transport us safely and reliably to our destination. And that relationship starts with your very first interaction with your salesman. My new relationship couldn't have started any better. When I first met Hatim I had my "buying a new car game face" on. Hatim was all smiles and it became quickly evident how dedicated he is to providing the best possible service you can get. We've had numerous talks about my needs and expectations and at every turn Hatim took care of everything. Even after I'd purchased my car he didn't just wipe his hands clean of the situation, he has still continues to take care of me and make sure that I am a satisfied customer - which really means a lot, especially to someone who has worked in customer service most of their life and has extremely high expectations. So long as I continue to buy Toyota, Hatim will have my business. 5 Stars isn't enough to commend him on his efforts and service. If you are thinking about buying a Toyota, go see Hatim - you won't regret it.

Volkan korkmaz

16 de oct. de 2013

The salesman told me when i bought my toyota colonial that i would receive lifetime oil changes so i signed the contract and purchased it but when i got home and looked at the contract it said only free oil changes for 2 years. I confronted the manager and salesman and they accused me of lying regardless of my two witnesses. I don't like this dealer because as the customer i cannot believe they would accuse me of lying. Colonial toyota is bad but all the others (wallingford , torrington) are good

ThomasScherrer

12 de oct. de 2013

Frank Prats gave me a great deal on a 2009 Camry. I had no money to give on a deposit and he made a way for me to get my camry. He was very patient with me and gave me excellent customer service even when it took his time with other customers Thank You! Frank your friend Tom God Bless!

Alon Karmiel

10 de oct. de 2013

Colonial Toyota provided superior service and took care of all my needs following the purchase. While the car had some scratches and external issues Colonial Toyota took care of all problems I found after the purchase and was extremely responsive to all my request. They also offered very favorable financing despite I had only very short credit history. Overall I enjoyed to work with Colonial Toyota and especially with Hatim who takes extremely good care of his clients. I definitely would recommend Hatim to my family and friends who want to purchase Toyota.

Greeneyes12345

8 de oct. de 2013

My friend Janet Harlow recommended that I come to Colonial and told me she knew I would be happy with my experience. I was very impressed with Frank Pratts. He went above and beyond my expectations. I came in the dealership at !:00P and by 4:00, I had chosen a car, found financing, had the car registered and was on my way. I would feel confident to send my friends or family to Colonial Toyota.

KTrimarki1022

7 de oct. de 2013

Rich was an outstanding guy to work with. His customer service went above and beyond our expectations. He catered to our needs and especially after having twins this made an impact on me. His knowledge and positive attitude was one that made our experience so enjoyable. I will always come back to Rich. I will refer him to family and friends.

tucker119

4 de oct. de 2013

This was our first time at Colonial Toyota. Frank Pratts made leasing our minivan so easy. He was great to work with and worked hard to meet all of our needs finding exactly what we wanted within our budget. I would highly recommend Colonial Toyota and Frank Pratts!

MariaJordan

1 de oct. de 2013

Frank Pratts made buying a new car the easiest and most hassle-free experience I have ever had in 30+ years of purchasing new cars. This is our first Toyota, a RAV4 SUV, and Colonial/ Frank made the purchase happen in under five hours-from test drive to purchase and ultimately driving home in a brand new vehicle! We will most definitely return to Colonial Toyota and our most valued sales manager, Frank Pratts! Thank you!

Karen and Jerry Jr.

1 de oct. de 2013

We are extremely pleased with the customer service we received from our salesman Hatim from Colonial Toyota. He was very professional, courteous, and knowledgeable in that he helped us decide what the best option was, for us to get the best deal. We were very impressed with him. He even came in to finalize our purchase on his day off. I can't tell you how refreshing it is to do business with someone who does not pressure you, or misguide you and truly makes you feel that you are important and that he really cares. Hatim has made happy, satisfied customers of us and will definitely do business with him in the future, so Colonial Toyota, you better hang on to him or we will follow Hatim. Karen and Jerry

Tom and Mary

30 de sep. de 2013

We leased a Toyota Rav4 and enjoyed our experience at Colonial Toyota very much. Hatim was extremely polite, knowledgeable, patient and professional. We felt no pressure whatsoever with the purchase. Everyone at the dealership was extremely courteous. We highly recommend Hatim and Colonial Toyota. Thank you for making it so pleasurable.

Lisa Q

30 de sep. de 2013

Hatim Yousef was our salesman for our lease of a 2013 Rav4. Hatim was a pleasure to work with. He was very patient, spent the time we needed him to, answered all our questions and responded quickly to calls and emails. I am very happy with my new car and would recommend visiting Colonial Toyota - the entire staff welcomes you. Ask for Hatim, he is very knowledgeable and cares about his customers.

vwlaw7

20 de sep. de 2013

Mr. Pratts was very helpful, kind, and professional. I purchased a Toyota and had a horrible experience. This sales experience was completely different and very enjoyable. What I found particularly exciting was that when I arrived there was not a bunch of sales people pressuring her.

andrea0306

12 de sep. de 2013

My experience at Colonial Toyota was an experience like no other. I went into the office with uncertainty but that didn't last very long. The staff in general were very courteous, but I had the opportunity of meeting one of the best Sales Manager there. He took the time out to answer all my questions and gave me all the necessary information I needed to make an informed decision in purchasing my new car. He was excellent. Thanks Toyota and thank you Frank Pratts for helping me to make me and my son's life easier.

Shareef

12 de sep. de 2013

I have been stuck in a old Toyota Camry for some time now that I got from a bad dealer. I was paying close to 500/month! I was saved when I came to Colonial Toyota and met Hatim Yousef. First, the facility was comforting and clean and that helped me become more comfortable with being there. Second, Hatim was very understanding, hospitable, and helpful; rare qualities when it comes to car dealers. I didn't feel pressured to buy anything and Hatim helped me get out of my horrible car deal. Thanks to Hatim I now have a brand new Toyota corolla, paying a very low monthly payment. I am very grateful for coming to Colonial Toyota and meeting Hatim. I was able to return my other car with no issues to the buy here pay here dealer. I am very satisfied with the amount of help Hatim gave me in deciding on a new car. I have always had bad luck with buying cars and have always been tricked into bad deals. This time I am confident I made the right decision. My brother bought his wife a car from Hatim as well and is that was close to 5 months ago and he loves it! I encourage anyone looking for a clean and reliable car to go see Hatim Yousef at Colonial Toyota!

Kasifnazar

7 de sep. de 2013

He has lot of knowledge about his work. I would like to say company should be proud of him because he is sincere and honest of his work and he is an important assert of this company

cmlawrence

6 de sep. de 2013

this was our second car purchased at colonial. we knew the experience would be a positive one and frank did not disappoint. he was a pleasure to work with - he certainly knows his vehicles and made the process of turning in our '07 Toyota and purchasing our new '13 relatively quick and easy. he stressed that he will always be available for us if we should have any problems with our new car and that was very reassuring.

jimmydee

5 de sep. de 2013

We have previously purchased vehicles from Colonial Toyota and have been pleased not only with their sales staff but also with the follow-up maintenance provided. We were very fortunate on this visit to have dealt with Frank Pratts. Frank was attentive to our needs by searching out a resolution to our requirements regarding the type of car we wanted as well as fitting it into our budget. His friendliness and energetic personality is a definite asset to your establishment. From our past and most recent visit to Colonial Toyota, we will continue to do business with your company and recommend it most highly to our family and friends.

bridan85

28 de ago. de 2013

Buying a car is something at usually is never an easy experience and can even be a nightmare depending on the dealership. I was expecting this when I headed to Colonial Toyota. To my surprise I was met with nothing but the best intentions from everyone I talked to. As soon as Frank worked the numbers to see what I could afford he didn't push me out of my price range, listened to what I needed, and kept my expectations responsibly realistic. He guided me through the entire process and answered all of my questions. Frank even went above and beyond and helped me find the best insurance quote calling almost everyone in the book. Who does that? This place comes with my highest recommendation. Especially if you're a first time buyer intimidated by the system.

George & Kris Kordas

24 de ago. de 2013

We just purchased a 2013 Toyota RAV 4 LE AWD from Colonial Toyota in Milford, CT. Our salesman's name was Hatim Yousef and we are so glad to have met him. Hatim was very helpful and informative as well as very knowledgable about the variety of Toyota cars and services. We had lots of questions but Hatim was very patient and polite at all times. He answered all of questions and did not push us to close the deal ... which we really appreciated. Hatim even stayed late on a Sunday so that we could test drive the RAV for a second time. We are so happy with the decision we made to purchase the RAV4 at Colonial Toyota. It is a joy to drive. We are spreading the word to our family and friends ... when they need a car, they should go to Colonial and see Hatim because of the great experience we had. Thanks again!

missyh

23 de ago. de 2013

We were in the market to purchase a 4 door sedan and needed to make a decision between the Honda Accord & Toyota Camry, these were the only 2 cars that we were interested in purchasing. We went to Colonial Toyota to learn about & drive a Toyota Camry with the intention of not purchasing one that day but after working with Frank Pratts, who was incredibly knowledgeable, helpful and not too pushy, decided to actually make the purchase within a few hours of meeting him and driving the hybrid Camry.My husband, son and I were all impressed with our experience with Frank & with Colontial Toyota of Milford.

Elizabeth

21 de ago. de 2013

I needed to replace my car which was no longer working. I was assigned to Hatim a sales person at Colonial Toyota. I told Hatim my situation, what I was looking for, and the payment amount I was comfortable with and Hatim sat and listened to everything I had to say and put me in a new affordable car the very next day! Hatim never pushed me or made me feel uncomfortable. He even picked me up the next day from the car rental agency I was renting a car from. Talk about great customer service! I will definitely return to colonial toyota for all of my car purchasing needs and ask for Hatim.

okaltsas

18 de ago. de 2013

As always, my experience with service is wonderful! Lenny Pue has always made me feel special...he's a great representation of what Toyota should stand for.However, I think $80 for an oil change is pretty expensive. :(Overall, I would not trade this dealership for any other! Keep up the great work!!

Sid

16 de ago. de 2013

Truly a great experience. From the accuracy of the ad to the after purchase service, everything was straightforward. Hatim was great, he took care of every detail, very professional. The sale went quickly, they did not waste my time. I will contact Hatim again when I need another car.

Net

15 de ago. de 2013

I was shopping for a Tundra with selected options (not usually available). I have a friend at A1 toyota and at Stamford toyota but can't get the truck for me within the reasonable time. My search brought me to Colonial Toyota and I was given to Hatim. I told him my requirements for a Tundra and if he can get it for me within the time frame that the cash incentive will still be availble. He told me no problem. He gave a listing of the tundra with the options I wanted and the price. The price was reasonable since I have been looking and trying to price it out. I didn't say anything on the price since they said they only give one price. I told Hatim that I have a trade in, my 2000 Lexus. He look at it with another guy and came back with a price that was within the price I expected. I have to give him a refundable deposit so they can bring the truck to Colonial toyota. Next, was waiting time if he can get the truck. To my surprise, he got the truck in less than two weeks. He asked me to come to finalize the deal. I came and to my surprise, he forced me to take the truck home that night without giving them a penny and my trade in was still park in my driveway. No other salesman or dealer had offered this to me. Hatim is a very honest, trustworthy, and awesome salesman. I hope all dealership had a salesman like him. Car buying will be more easy. In return, I brought my son from New York who is interested in leasing a new highlander. We are finalizing the deal this coming weekend. Hurray for Hatim.

umabalaji

12 de ago. de 2013

Frank Pratts explained the details of Toyota Prius V very nicely. Also option of leasing and payment details was mentioned clearly. Highly satisfied and would recommend him to another customer.

rockyd34

12 de ago. de 2013

Went into colonial just to browse and to see if there would be anything there that I would be interested in and not expecting to take anything home that day. Then there was Frank... Frank was an excellent associate. He was very helpful and went above and beyond in assisting me pick out a car in a professional way. He was patient with me and knew exactly what type of car I would like. I ended up driving my car home that same day. Not only that, but he also helped me straighten out some credit issues. I would recommend this dealership to anyone and would highly recommend that they ask for Frank.

lorib50z

11 de ago. de 2013

Being a buyer from Long Island, I was somewhat skeptical of the possibility of the process of getting a car from Connecticut, but after a couple of conversations with Frank and Marc, I felt a lot more comfortable. Frank was very reassuring and helpful in providing as much information as possible over the phone. Upon arriving on the ferry and being met by Frank and driven to Colonial the van was everything he had said and he was as friendly and professional as a customer could ever ask. He and the staff I met made the deal closing easy and still provided me with as much help as they could to register the car here with attention to all details. A very positive experience

Mca017

10 de ago. de 2013

The service was great. I recommend to anybody that needs a great car. Frank helped us so much. Very friendly staff and very attentive. Best experience I have ever had of purchasing a vehicle. The best in what they do.

Valerie Viscount

10 de ago. de 2013

So this is my story I had original came into the Toyota Dealer to buy a 2006 Highlander that had 55,000 miles on it. Little did I know it wasn't worth getting due to the cost would have been close to a new car. The thing is i owed on my other vehicle which was a 2002 Camry XLE. Unfortunately as sad as I was and couldn't get the Highlander because of the price Hatim got me into a brand new Toyota Rav4. I was kind of afraid but I definitely gotten used to it now. Its such a smooth car for an SUV I feel 100% more secure in it than I did with my 2002 Toyota Camry XLE. Why you may ask as to why I wanted a safer reliable car so bad well lets just say I am expecting a little one on the way and my Camry took its last tole just recently. But thanks too Hatim for not trying to put me into just any vehicle on the lot he took his time to get me into something I can handle and more safer for my little one I appreciated his business and I would definitely recommend him to someone else in a heartbeat.

Ismaila

10 de ago. de 2013

Hatim is a very good person. He served us with honesty, patience and caring. He really really did a good job. I'll always recommend someone to him.

niteryderrt21

9 de ago. de 2013

Had a great experience....frank made leasing my new car so easy....I drove off in my new car the same day....definitely recommend colonial toyota and make sure you ask for Frank

C west

4 de ago. de 2013

On July 7, 2013 I went shopping for a used car and meet Hatim a salesman at Colonial Toyota who assisted me on my new lease on my 2013 Camry. I have never lease a car before, but Hatim made me feel comfortable on my decision to lease my new car while I'm trying to rebuild my credit. I will highly consider buying another car from him in the future.

Mr West

4 de ago. de 2013

On July 7,2013 I went to Colonial Toyota and meet a salesman named Hatim who was very helpful with assisting me on a lease for my new 2013 Camry. It's a great car and I will recommend my family and friends to see him when they are ready to buy a new car.

Zangya

1 de ago. de 2013

Frank Pratts is very outgoing, friendly, and upbeat when we met him. He was very helpful, he explained everything to us before we bought the car and gave us time to choose which was the right car for us. We didn't know which car we wanted or was best for us, and which car was in out budget range. Frank walked us through the whole sale, he was there for us the whole time we were there. We also got our car the same day, we weren't expecting to drive out in a new car the same day! He didn't make our visit to the dealer boring. We didn't expect to meet such a nice salesman, but we were lucky to find him! It was a great pleasure to have him as our salesman. We are now very happy with our car, and he is still there to help us with any problems with our car. We would recommend him to anyone.

sszudora

31 de jul. de 2013

Frank Pratts is the greatest! He found me the Toyota Highlander Hybrid is Shoreline Pearl. The one I had my heart set on. Great service and even found an error on my credit report, ( Discover had me dead) which he helped me fix. Their error. He got me a fabulous credit rate despite my being dead to the credit reporting people. I got my car swiftly and just as promised, unlike my previous Toyota sale. I will be recommending him to all my friends.

cathiD77

29 de jul. de 2013

I compliment on Mr Pratts thorough understanding of my auto needs.I just recently decided to purchase a new or used car and felt my optionsof vehicles presented very good .Mr Pratts quickly found a cple choices for me and within an hr I was a new owner of a 2011 Camry..He definately was a pleasure to deal with and would most certainly be recommend any friends in the market for a car to deal with Frank Pratts.

Phat Nguyen

28 de jul. de 2013

I came in to buy a pre-owned RAV4 2010. Hatim was very thorough and patient when he explained all the details of both the car and the pricing sheet. If you have a question, don't hesitate to ask. And absolutely no pressure at any time.

Costa

25 de jul. de 2013

Hatim Yousef was our salesperson at Colonial Toyota in Milford, CT. I want to say how accommodating and customer service oriented he was. He was patient and kind and went out of he went out of his way to satisfy our needs in the purchase of a beautiful Camry 2013 XLE.

Eric

24 de jul. de 2013

In 2001 I made a Tacoma 4x4 Quad Cab new purchase from ANOTHER TOYOTA DEALER. The vehicle was in good condition and had 114,000mi on it when I found out it had severe frame rot. Toyota had a program that I was never made aware of that either purchased or repaired the vehicle. I was never contacted or made aware of the program so when I found the rot I brought it to the purchasing Dealer but was told the program expired and I had to go through Toyota directly. Toyota basically told me tough luck and would not fix or do anything. You can understand how this made me feel. I shopped around to other Toyota & non Toyota Dealerships and was told my vehicle was worth 1/10 of its value due to the rot. I need to explain that i am a 3 time Toyota truck owner and Toyota was out FOREVER as far as I was concerned so I was on my way in getting a Wrangler which always appealed to me. Just for the heck of it I went to Colonial to see the FJ Cruiser which is comparable to the Wrangler. I met Hatim Yousef(awesome salesman) explained my problem and the hatred for Toyota. Hatim said bring your truck in and let us look at it so I did and $10,000 for the trade later I was in my 2013 New Tacoma. All l along the consideration for the Wrangler was only because of the problem with my old truck. I have always been a Truck guy. I really dont care or trust Salesman or Dealerships but to me there was an honesty to Hatim that didnt seem bs so because of him I never would have gotten the $10,000 or anything even close. So, if you are in a similar situation or just going to make a purchase go see HATIM at Colonial.

Meghan

19 de jul. de 2013

This was my first time buying a brand new car and I have to say it was a dream with Hatim and Mike at Colonial Toyota. I would recommend them to anyone in the market!

mcaraballo

18 de jul. de 2013

Frank, was very professional, energetic and passionate about what he does. He is bilingual which was helpful to my father who came with me to the dealership. It is also helpful for a busy working person like me that he uses text to communicate when i could not answer the phone.The receptionists are very friendly and helpful also.Thank you

michelle3

18 de jul. de 2013

Awesome !!!!! He was very helpful in helping me find the right car for me. He made the whole process stress and hassle free. By far the best customer service I ever received! The enviroment was very welcoming all store assocaites were very kind as well. Only dealership I will ever purchase my cars from! Recommend to all my friends and family you will not regret it!!!

Matt C.

17 de jul. de 2013

Colonial's one person sales approach is awesome. Having to only deal with one individual really streamlines the whole process. I was lucky enough to get to work with John Harris, who was truly oustanding throughout the whole process. John went above and beyond to ensure that I was able to get into the car that would best fit my needs. John even offered to deliver the car, personally, to my place of business if needed to get the deal done. I am loving my 2013 Venza, and would highly recommend John and Colonial Toyota to anyone in need of a new car.

Stamford Guy

15 de jul. de 2013

I purchased a Prius Plug-In from Colonial Toyota, and it was the easiest and most transparent experience I've ever had purchasing a car. The sales representative, Hatim Yousef, was excellent: extremely responsive over both phone and email, easy to speak to, very polite and very professional. He approached the transaction in a constructive way, anticipating issues and trying to address them, making sure that all relevant information was available, and was upfront about pricing, fees, etc. After sales support has been great - Hatim has reached out a couple of times to make sure that everything is fine and that I'm satisfied with my new car. I've already recommended Colonial Toyota, and Hatim in particular to friends.

robertoarcos

11 de jul. de 2013

Luis has been great to work with,He proved to be very proactive and helpful.Anything he promised he made sure to keep true as stated.The price on the vehicle was the best in the market and they made sure to match it.So far, I love my new prius VI would definitely recomend Luis as a sales point of contact.Sincerely,Roberto Arcos

mfesta

9 de jul. de 2013

Frank went out of his way to make the sales process a breeze! Though I went to Colonial Toyota knowing which car I wanted, it was still overwhelming. Frank was very professional from the beginning to the end and was extremely helpful to make sure that I drove away happy. Well done! I'll be sure to recommend people to go here!

westfairtv

8 de jul. de 2013

Frank worked with us for several months to purchase the exact vehicle we wanted. He followed up as requested and worked with us on pricing, service, etc. All was done extremely efficiently. I have an existing lease, which I relayed to Frank, is up in April of 2013 and let him know I would be back in touch to purchase through him.

AkGann

7 de jul. de 2013

I went to Colonial Toyota Milford, CT just to check on the cars, personally I preferred Hyundai sonata hybrid but my wife preferred Toyota. Anyway, we went for a visit just to convince my wife that I was right. The Toyota models, especially for Prius, was so versatile that I couldn't even know what is the difference between them. Then we went inside to ask for a professional agent and we met Frank Pratts. At first, he asked us some questions about our dream cars. Also, he explained to me with annual reports why we should pick up Toyota. He took us in an amazing tour and explained about every single details on how to use Prius and he showed us every model. The most amazing thing about him that he knew what I want even before I, myself, know about it. He is so friendly, professional and knowledgeable in his field. He gave me free advices on why should I pick any model of Toyota and explained thoroughly any ambiguous points that I wasn't aware of.That's not all, after my wife and me picked up Prius Tow model, he helped us with all the papers and he explained to me about the extended warranty and I paid gladly for 8 years or 125k miles for my new car. He even helped me with my insurance company in just a blink of an eye.All in all, thanks to Frank Pratts he made me believe in Colonial Toyota Milford that they have a wonderful agents. If I have to give Frank a rating, I would give him 5 starts for every help, advice and expertise he submitted to us.The worst part in that wonderful day is that my wife was right about Toyota and I was wrong and by the end of the day, she won and I raised the white flag. Well I'm happy for that guys.Frank, Thank you wherever you are.

Conchita19

6 de jul. de 2013

I been a loyal customer of Colonial Toyota of Milford, CT for many years. I have purchased 3 cars in which Mr. Frank Pratts has been an outstanding and great Sales person that has put extremely effort in what he does. He is very good and has an incredible experience in understanding the needs of a customer. I highly recommend him to my friends and any new customers looking forward in making a purchase of a new or used car and making business at Colonial Toyota of Milford, CT. Frank I'm sincerely thankful you are a GEM!!!! :)Regards, Consuelo Ocasio

Ally

6 de jul. de 2013

Hatim Yousef was helpful and informative. He patiently answered all my questions and made the buying process easy. I would highly recommend him.

Diane367

3 de jul. de 2013

I visited several dealerships. Colonial Toyota of Milford, CT had the best customer service. I am very please with my decision to purchase my vehicle from this dealership.

uzumechelle

1 de jul. de 2013

I got in early on Friday, before the dealership opened, already knowing the car I wanted to purchase. Unfortunately, it had been sold the night before, but Frank Pratts helped me find a similar Prius III. He let me take it out on a road with a lot of twists, as well as on the highway, so I could get a good idea of how it handled. We got the paperwork underway immediately upon return from the drive, and he walked me through every step of it, even giving me a much better value for my trade-in than I was expecting. I let him know what I had to put down, the term I wanted, and the payment I could afford, and he made it all happen for me. It did take hours, even going in fully prepared, but the dealership is very nice and we were able to pass the time in total comfort.Frank Pratts sold me my last car, and I will go back to him, though hopefully it will be about ten more years.

okrentowich

30 de jun. de 2013

It has been 10 years since I bought my 2003 Toyota Highlander. I have serviced this vehicle at Colonial Toyota since. I scheduled an oil change on 6/22/13. I have been toying with the idea of a new vehicle, but I was not sure what to buy. That day I saw a 2013 Toyota Prius V. On 6/23/13 my husband and I went back to test drive it and we met Frank Pratts. Yesterday (6/29/13) I brought that Prius V home with me. I was given a good trade-in for my Highlander. Frank was knowledgeable, professional, and very easy to talk with. Would I recommend Frank Pratts and Colonial Toyota? Yes, I will! I hope to be servicing my Prius V there for the next 10 years too! Thanks, Frank! I really like this Prius V just like you said I would!

Trumbullite

30 de jun. de 2013

John Harris was tremendous. Very straight-forward. Flexible in working with our timelines. Would definitely buy my next car from him

TMAK

29 de jun. de 2013

My brother and I stopped in after visiting a Mazda dealership, checking out SUVs. It didn't take long after we met Frank Pratts at Colonial Toyota to decide that the Toyota Rav4 he showed us was the perfect vehicle we were looking for. We needed one which my 85 year old mother could get in and out of with relative ease. I was impressed immediately with how roomy it was compared to the Mazda equivalent. Overall it was just much more impressive in every way. My brother seached through comparative online sites so we were already sold on the safety and performance reviews of the Rav4. The quality of the Rav4 made it an easy choice and the attentiveness of Frank Pratts made shopping for a new vehicle such a pleasant experience. Within approx 90 minutes, I was driving off the lot in a snazzy new Barcelona Red Rav4...with my mother tucked in comfortably in the passenger seat. I would definitely recommend this dealership and this vehicle to my friends. And most of all, I would tell them to ask for Frank. He really does make you feel like you are dealing with a friend and not a salesman.

arpapp720

28 de jun. de 2013

Our salesman, Frank Pratts, was outstanding! His sincerity, honesty and willingness to please was outstanding! He was a real pleasure to deal with and I would recommend him to anyone I know who might be interested in buying a car.

Yoshi H.

27 de jun. de 2013

Hatim Yousef was an absolute pleasure to work with. He was extremely polite, respectful, and professional. His follow up with me has been the reason why I chose to buy my Certified 2012 FJ from Colonial Toyota. While the price is non negotiable, it is set fairly, so you don't waste your time haggling. After visiting several Toyota dealers I saw a clear difference between Colonial Toyota and the competition. The excellent service and process provided by Hatim and his managers, as well as a superior CPO product from Colonial Toyota gave me the confidence that I chose the right car at the right price from the right place. I highly recommend them.

Alp

22 de jun. de 2013

I purchased a new Rav4 from there. It was overall a good experience, especially working with salesperson Hatim Yousef. He delivered what he had promised, did not pushed for anything we hadn't asked for, got a very good APR, delivered the car on time. The dealership has a very good environment.If you are looking to buy a Toyota I would definitely recommend the dealership and Hatim.

Margie S

19 de jun. de 2013

I usually hate the car buying process. Our salesperson was John Harris who was recommended to us by a friend. He was fantastic to work with, he was knowledgeable, friendly, so easy to talk to, he was more like a friend! We actually had a great time, were very happy with the process, it was easy and actually quick, and no stress or anxiety. He found us the car we wanted, and worked with our schedule. When the car came in he showed us everything about the car and was basically a great guy to spend a few hours with! I would highly recommend John Harris and Colonial Toyota if you are going to purchase a car.

sophiemic

18 de jun. de 2013

Had a great experience with Carlos at Colonial Toyota.

CrazyUtahGuy

17 de jun. de 2013

Nicest sales manager ever. I flew all the way from Utah to buy my used 2012 Prius from him. Like any dealership, they're not giving cars away for nothing. But if you do your homework, they won't make you pay more than you have to. Thanks again, Richie!

Marc B

17 de jun. de 2013

I purchased a certified used RAV 4 from Colonial Toyota in Milford. Vanil and Hatim were both excellent. they were courteous, helpful and made the entire process easy. Thank you to both of them for a great job. I have been going to Colonial Toyota for my service for the past several years. Lenny and his team are excellent. I am very happy with my purchase of the RAV 4.

Eloyito from new haven ct.

12 de jun. de 2013

Carlos Rodriguez and Colonial Toyota just the best... thank you

Feras

11 de jun. de 2013

I came to Colonial Toyota to purchase a car for my wife as a gift for her graduating. I was nervous because it was my first time making a big purchase. Thankfully, I came to Colonial Toyota and had the pleasure to browse for a car with Hatim Yousef. He made the whole process simple and fun! He made sure I made the right decision' a decision that makes sense both financially and practically. Colonial Toyota was my first stop, out of what I thought many, but because of Hatim's expertise, genuine caring, and helpfulness, It was my only stop. I simply described to him what type of car my wife would like and after showing me a few cars, allowing me to test drive them, and telling me about every detail, I found the perfect one. Because of Hatim, I found the perfect 2013 Toyota Highlander, special edition. My wife absolutely loves it! Who said car buying has to be stressful? I went in, I got the car I wanted and Hatim made me feel comfortable and he made sure I the dollars made sense. I was absolutely impressed by his ability to make such a intense situation in most of Americans life seem simple. He is truly great at what he does. I have recommended this dealer and Hatim Yousef to my friends and I will again recommend the same to all of you who are reading. Look no further, Colonial Toyota is the place to go for all of your car buying needs. Hatim showed me their vast line-up of cars varying from the Hybrid-Camry to the huge Seqouia. Colonial Lastly, there is no pressure at Colonial Toyota and by watching how professional Hatim was through the whole process, it is no wonder why this dealership is so successful; they are represented well.

Ranger Mike

11 de jun. de 2013

Very pleasant experience. Salesman, Hatim, really made me comfortable in the buying process. He genuinely cared about me getting a quality deal. He helped me in the financing process to keep my monthly payments in the range I was looking for. He was really enjoyable to work with. He led me through the process from start to finish. I will definitely recommend Colonial Toyota to friends and family and will return there in the future.

Samrat

11 de jun. de 2013

We had been shopping for a new Toyota Camry for a few weeks and had visited quite a few dealerships in Connecticut. When we visited this dealership, we were initially greeted by Hatim Yousef at the dealership. From the time we entered the dealership, to the time we drove the car, our experience with him has been nothing short of exceptional. He was extremely knowledgeable, courteous and decent in his interactions. There was no haggling, no back and forth and brinkmanship of any kind. We drove off with a new 2013 Toyota Camry, very pleased with our interaction with Hatim and with the dealership. We will certainly recommend the dealership, and specifically Hatim to our friends and family for car purchases for the future.

Feras

8 de jun. de 2013

I was looking for the perfect gift for my wife's college graduation and she wanted a new car. I went to Colonial Toyota in Milford because I heard a lot of good things about it and I met someone who made the car buying process easy and fun. Hatim Yousef met us with a smile and an interest in helping us get my wife the perfect car--one that she will love and feel safe in. We looked at a few cars, thanks to Hatim's patients and helpfulness we finally found the perfect car. We chose the 2013 Highlander, special edition. It is beautiful. Hatim made sure we were comfortable with the car, he listened to our needs and found us the perfect car. Hatim then tirelessly worked to make sure I go home with the car my wife loved. Thankfully, everything worked out and we could not be happier. Not only did Hatim make us feel comfortable at the beautiful colonial toyota dealership, but he also truly cared. I can tell he genuinely wanted my wife to have the car of her dreams. Not only did he make the car-buying process experience great, he has since followed up numerous times to make sure we are happy with our purchase and to make sure we understood how everything worked. I thank Hatim Yousef for his professionalism, caring, and patience, in our process and I will definitely recommend him to anyone wanting to buy a car. I recommend Colonial Toyota not only because it has a great reputation and everyone is friendly there, but because if you go there and find Hatim Yousef, know that you will be fully satisfied. Go there, enjoy some coffee, and leave the rest to him. He will make sure you get the car you always wanted. I can't wait to get myself a new car!! There should be no more thinking go there now and be happy!

GG29

5 de jun. de 2013

We had returned to Colonial Toyota to pick up our car from being serviced, which was done to exceptional perfection by ROGER MALMETH and as usual we received a follow up call the next day from ROBIN HANSON to make sure everything was to our satisfaction. We took our daughter along with us to look around for a vehicle and we found our favorite guy DAVE FOWLIN. We just gave him a general idea of what we were looking for in a few words. He walked us over to a Toyota Matrix S and that was it!!! This man definitely has a sixth sense. He knew exactly what we wanted and we didn't have to look any further. Needless to say we were amazed that DAVE FOWLIN could get her into a vehicle that was exactly perfect for her. DAVE FOWLIN saw to it that everything got handled efficiently and while DAVE was doing paper work we had a nice visit with GLORIA POWERS. We also showed our daughter around the dealership and she was impressed with the cleanliness of the entire place, including the immaculate bathroom. Our daughter drove away in her new car that same day. We are still all amazed at DAVE FOWLIN'S uncanny ability to get someone into a vehicle and drive away that same day happy as a clam. We did have to return a few days later to complete our transaction and our daughter brought her friend with her. She gave her friend a tour of the dealership like one would show off their new home and she made sure that she introduced her friend to DAVE FOWLIN so when she is ready for a vehicle she will call upon DAVE FOWLIN also. All the people at Colonial Toyota are very cordial to the customers and they make you feel welcome and valued. That's the way to run a business, they all do put customers FIRST! Thank you DAVE FOWLIN and Colonial Toyota. Tom, Joanna & Carmel

Rich....Rock Warrior

1 de jun. de 2013

I shopped around at A-1 Toyota and Colonial Toyota looking for a 2013 Tundra Rock Warrior... After dealing with both dealers, it was Colonial Toyota who seemed very eager to do whatever needed to be done, to get me where I needed to be to make this deal happen.. My salesman was Carlos Rodriguez. In all honestly, he couldn't be nicer and went totally out of his way to make sure me, and my family, was happy during the couple times we were there.. Carlos introduced me to practically everyone in the parts department, and the service department, and the entire staff seemed geniunely friendly and happy to help me in any way they could :) I'd highly recommend Colonial Toyota...The new facility is beautiful and there is NO PRESSURE when talking with the sales person.... This is my second Tundra from Colonia Toyota and if they keep treating me this good I don't see myself buying from any other dealer..... thanks Carlos and crew :) Rich

Alex & Luciana

29 de may. de 2013

My wife and I had been looking for a new Toyota Sienna. We used to drive a 2006 Toyota Sienna Limited and looking to trade it in. The new 2013 Toyota Sienna was on the top of the list, but slightly out of our budget at this time. After visiting various dealers in Connecticut, we walked into Colonial Toyota on a Thursday evening (7:00pm) and met Hatim Yousef. He explained everything about the Sienna we wanted. With confidence, he took his time to enumerate the features, safety and standards of the car. Then, we wanted to know the most important fact: the NUMBERS. Honestly, we already had previously knowledge on the numbers and our expectations were already set. Long story short, Hatim delivered much more than what we had expected. We came out of the dealership 3 hours later not even knowing it was already three hours. Hatim made us feel comfortable and spoke to us as if we were best of friends. Toyota Colonial had an incredible playing area for my 4 year Son. We felt like we belong to the Toyota family. The hours just went by so fast! The following day, our friends asked us the numbers (of course) and we were so proud to share with them. My friends at work were so amazed that we were able to pull it through. If anyone is looking for a new car, you can drop by Colonial Toyota and look for Hatim Yousef. To summarize, Colonial Toyota delivered truly exceptional service and family-oriented approach.

GG29

28 de may. de 2013

My husband and I have been doing business with this dealership and DAVE FOWLIN for about 10-15 years. Whatever our needs are when we go to Colonial, DAVE FOWLIN always directs us to the appropriate person and we are always treated with the utmost respect and courtesy by all employees and our needs are met promptly. ROGER MALMETH saw to it that our service needs were taken care of immediatlyI can honestly say we feel like royalty when we visit Colonial Toyota. Why would we want to go anywhere else.This visit there was also a follow up call from ROBIN HANSON who doubled checked to make sure we were satisfied with our service and to inform us of a shuttle service if needed.There is never any high pressure and we are free to ask questions and look for a vehicle, if we choose to, at our leisure. Thank you all for excellent service and attention to every detail

Pauline Ladds

28 de may. de 2013

Haddam gave us superior service. He was interested in meeting our requirements, and did so in a respectful manner. The facilities were unusually comfortable; from the greeting of an employee to the service of Haddam, a knowledgeable and friendly employee.

Donna

28 de may. de 2013

May 27, 2013. Twice in the last 3 years, it has been my pleasure to purchase a vehicle from Colonial Toyota and have the pleasure of working with John Harris. Everyone I met was very professional and polite but if not for John Harris who I found 3 years ago I would not have made a return trip today from Long Island, NY. When my 20 yr old son unfortunately had a car accident, I found myself scrambling & of course John took the time & within less than 24 hours I was in our new vehicle on Memorial Day!! The vehicle was prepped within hours of our phone call & was ready when we arrived. The paperwork was painless & was also prepped and ready for us. John Harris is truly a gentlemen, professional & knowledgeable in both new & used vehicles. It scares me to think of purchasing from any other Toyota dealer. Thank you God for creating John Harris. He is truly an asset to the Colonial Toyota team!!

Kathy Lasiw

27 de may. de 2013

My Sales Manager, Carlos Rodriguez, gave me superior attention to the details I was looking for. I went to other auto dealers (i.e. Honda and Ford) and did not receive half the information that I received from Carlos. I have not had any service done on my new vehicle. However, I have met people in the Service Dept. and shown the whole process to bring my car in when I do need service. Colonial Toyota gave me a good and secure feeling that made me want to do business with them.

recarroll

25 de may. de 2013

I have purchased several Toyotas from Luis. Velez and he is the best sales associate I Have worked with. I also think the Service Dept at Colonial is excellent

Chud

25 de may. de 2013

Just purchased a RAV 4 from these folks. Third car I have purchased from them over the past 15 years. They are consistently fair, professional, and provide excellent customer service. I have tried to other Toyota dealers to shop around but always return to Colonial for the reasons mentioned above. I would highly recommend them to anyone.

Wesperado

22 de may. de 2013

I was very pleasantly pleased with the whole experience I had at Colonial Toyota. The initial greeting was very friendly. I then met John Harris, my sales person. He had a very pleasing way about him., wanted to know my needs and brought a 2013 Camry for me to test drive. Before I drove, he explained and demonstrated the car's features.. He also encouraged me to ask any questions which he gladly answered. After the test drive, I asked him if I could not afford a 2013, did he have any newer used cars. He showed me several 2012 Camrys , explaining the differences between the different versions. I test drove the most interesting one and purchased it on the following business day. I was shocked that I could actually purchase and drive it home that day.The process was painless and John was wonderful He did everything He could to satisfy including scheduling my first servicing and showing me the impressive service area. I have never received better treatment at a new car dealership in all my 64 years. GREAT JOB!

Leon&KavitaCT

9 de may. de 2013

April 2013 - My wife and I found the perfect car at Colonial Toyota. We were greeted by John Harris who was very helpful. He made sure that all of our questions were answered and that our vehicle was taken care of before we picked it up. We were very satisfied with what we recieved for our trade in and there were no surprises. We highly recommended John. Thanks again!

Metz

6 de may. de 2013

My wife and I (and our 4 month old daughter) had a great experience with Colonial Toyota. It started with my very first inquiry on a 2010 4 Runner with Brandon Lorenzoni of the Internet Sales team. He promptly answered my questions and invited us to drive up from Mamaroneck NY to look at the vehicle. We were greeted by Brandon and introduced to John Harris. John was very pleasant to work with and made the car buying experience an enjoyable one. It was well worth the trip! We drove off the lot with the vehicle that same day! John and his team at Colonial worked to get us the best deal possible, and we look forward to working with him again in the future!

Danielle V.

3 de may. de 2013

Dealing with Carlos Rodriguez in buying my Corolla was a great experience. He was extremely genuine, relateable, and very professional. The customer service is exceptional. You will always be taken care of here. No complaints and no worries. Very comfortable with my purchase and I am sure many others will be as well.

David I.

1 de may. de 2013

This is my third Camery; I ended up leasing a 2013 SE V6 model and can honestly say, after having leased 4 different cars, all at different dealerships, my time was best spent at Colonial. John Harris was the specific salesman that I worked with, and I couldn't have asked for a more perfect person to do business with. Never once was he pushy, nor did I end up getting an extensive amount of f/u emails or calls. I have nothing but great things to say about Colonial and John Harris. I've had several f/u questions about my purchase, and evens weeks after my purchase he's always promptly answered all of my questions. And, yes.... Super happy with my purchase! Would I recommend Colonial and John Harris to my friends and family, in a heart beat!!!

Ed Schwartz

22 de abr. de 2013

March 2013 After losing the engine on my prior car one weekend, I needed to walk out of a car dealership with a new one. Along came John Harris. He greeted us not only in a calm and patient manner, but he exudes an open and honest presence rare in the world of car salesmen. To make a long story short, my wife and I have always been Subaru folks, so it was going to take some convincing to get us to switch. We were curious about the Toyota, but in the end when we compared the Subaru and the Toyota, the results were similar enough, that if not for John Harris, we may very well be driving another Subaru (we'd been confirmed and consistent Subaru owners for 25 years). John was the difference, no ifs, ands, or buts. Needless to say, if you're in the market for a Toyota or any car for that matter check out Colonial, but more to the point check out John Harris!

Al P.

19 de abr. de 2013

April 2013 - I just bought a wonderful Certified Pre-Owned 2011 Toyota Tacoma! John Harris was awesome - he took us for a test drive and addressed all our concerns about the truck. He worked with us to fix a minor cosmetic issue with the gear shift knob and had us out in no-time. All of the staff have been wonderful through the purchasing process. I recommend John Harris highly, although all of the staff are kind and wonderful. The facility is beautiful (in spite of the road-work going on outside). Super service and great people to work with.

camili and tony

18 de abr. de 2013

Our salesmen Danny Lewis and Frank Pratt made buying our new Toyota Highlander a pleasurable experience, both gentlemen were friendly and extremely knowledgable of the product. We feel we have made two new friends. We would overwhelmingly recommend this dealership to anyone interested in buying a Toyota.

Zig

15 de abr. de 2013

In February 2013, I purchased my 4th vehicle from Colonial Toyota. I love this car dealership. What made my purchase great this time was my salesman, John Harris. I could not ask for a better salesman. When I began looking for my new car, John was with me every step of the way. He helped me find the car I wanted at the price I wanted to pay. John made the process for me very easy. I would highly recommend John Harris to anyone that is looking to buy a vehicle from Colonial Toyota. He is the best!

GREAT EXPERIENCE!!

14 de abr. de 2013

I had a great experience at this dealership and I have to attribute it to Sales Manager Luis Velez. He is extremely knowledgeable and very helpful. I will definitely recommend this dealership to everyone I know looking for a toyota and I will tell them to ask for Luis. He had me in my new Scion in no time.

Celest Crawford

13 de abr. de 2013

During my visit to Colonial Toyota , Carlos Rodrigers was very helpful with getting my van finace, I am highly pleased with Carlos's service, also one of the general mangers Dan Wilie was very professional , and wonderful with carrying out the deal. Thank you both and Colonial Toyota. Celest Crawford

vasilisa

10 de abr. de 2013

No games with figures for certified pre-owned Toyota Yaris, no hidden fees or charges and very good price going below kbb suggested dealer price. The atmosphere is very welcoming and relaxed, they do take care of the kids while you are discussing your options (movies and cartoons inside the car you can climb, video games, juice and soda). Todd Jones and Frank Pratis made an impression of very honest and straightforward people with whom it's a pleasure to talk business and not waste time over pricing issue. Only positive emotions with this dealership (at least with these two employees).

Fifi

6 de abr. de 2013

Carlos helped us with purchasing our new vehichile. We had a great experince, he helped us choose a car that was great for our family and we were able to drive home the same day!! I would recommend Carlos and Colonial Toyota for anyone looking to purchase a new or used vehichle.

Anthony M.

21 de mar. de 2013

I just picked up my new Prius V from this dealership. Everything from start to finish went without any problems. My salesperson, John Harris was exceptional. He was very knowlegible about my car as well as my lease options. I was very comfortable doing business with this dealership as well as with John Harris. John is definitly the caliber of salesman that brings integrity and professionalism to the automobile business. Thank you John Harris.

Matt S

21 de mar. de 2013

Great experience here, Bobby and Frank Pratts do good work. Their honesty is much appreciated and helped me make a good decison.

Jabari Mitchell

18 de mar. de 2013

After having a horrible day in and out of every car dealer ship in bridgeport Ct i decided to call Toyota when doing so i was greeted by a sales person that made it seem like Toyota was to good to be true so i drove out to Milford Ct To meet him. Vanil was very respectful, easy to talk to and welcoming. He made it possible for me to drive out the lot with not only the car i needed but the one i wanted!!!! There should be more sales men like him very dedicated and looking to please the customer and nothing else. I have referred alot of people to Vanil and hopefully they have the same experience as i did. Vanil you rock!!!!!!!

latosha p

18 de mar. de 2013

I tell you it was such a wonderful experience dealing with Todd Jones and I am glad that I purchased my sienna from him and it came down to getting some things fixed on my sienna they got it done quick and was very professional about it.

ALBA PABON

18 de mar. de 2013

After a terrible long day of car shopping, at the worste places (Carmax, Nissan barbarino, the shop next door to toyota another nissan place...) I finally made it to Toyota!! They made the process simple, and no hassel!! Vanil, the sales man was awesome!!!!! Not to mention his manager Roco, who is the best!! They both made sure to meet my immediate needs by sympathizing and empathizing the struggle i went through, as well as letting me give them the direction i wanted to go, instead of them trying to sell me an expensive car, that would be benefiting them not me!! THEY PROVIDED THE BEST CUSTOMER SERVICE!!!

Kaydian S

15 de mar. de 2013

Bought a brand new car my first time visiting and felt like ive been a customer for years. My sales rep Vanil was very hospitable and saw to it that all my questions were answered. Very highly satisfied and would recommend them to people I know.

TMACK

13 de ene. de 2013

I FOUND THE DEALER TO BE VERY LOW PRESSURE. THE SALES REP TOOK ALL THE TIME NECESSARY TO ANSWER QUESTIONS AND ISSUES TO THE SALE. THEY HAVE A NO HAGGLE POLICY SO ITS HARD TO DEAL. I DID NOT GET ATTACKED BY SEVERAL REPS AT ONCE AND FELT NO EXTRAORDINARY PRESSURE TO PURCHASE THE VEHICLE.

crjones1955

10 de dic. de 2012

We have bought 2 cars from Colonial Toyota - a New 2007 Toyota Sequoia (purchased in 2007) and a 2008 used Rav4 (purchased in 2009) Both were reasonably priced. Both cars have had all of their service done at Colonial Toyota. The service is outstanding Lenny Pue is great! Although our sales experience was not exceptional since sales people are paid on commission and they all push hard, the service is what keeps us coming back for more. We will be buying another Toyota next year when our daughter starts to drive!

Democraticcc2

24 de nov. de 2012

I purchased a Nissian Versa Sedan '07 and its great except it had a CD stuck in the radio & a bad tire! I was upset that Hyginus (the salesman gave this car to me w/ these problems then had somewhat of an attitude w/ my sister when we had to go down there for the 3rd time!) When Dan stepped in everything got tooken care of and he apologized for the inconvenience. I appreciated Dan for his people skills & ability to get things done.

ThinkPodDsgn

10 de nov. de 2012

Everyone was extremely pleasant and helpful. Our sales representative, Bill Ndreu, was exceptional nice and knowledgeable. We received an extremely fair price for our trade in, over the kbb price for the condition our car was in, and he worked with us to get the payments in a range we could afford. Our overall experience was excellent and I would highly recommend them.

toyota122

30 de sep. de 2012

I purchased a certified used vehicle at Colonial, after having a couple issues the team worked to resolve my concerns so I could enjoy the truck.

keredwilson

30 de jul. de 2012

I was very impressed with the professionalism that Carlos provided. He was very knowledgeable with the product and he did not pressure us to buy the vehicle. If you go to Colonial Toyota, see Carlos.

geova

10 de jul. de 2012

Overall horrible experience. I went in to ask about a college discount that Toyota is currently offering for college graduates who earned an Associate/Bachelor's Degree during the last 2 years or that will graduate within 6 months. Well, somehow the salesman tells the manager of my inquiry and the manager manages to print a fixed paper saying that I must have graduated from a 4-yr school (currently have a bachelor's degree) during the last six months. Unfortunately, I did not have the papers from the Toyota website handy. I knew I was right because I had done my research days before walking into dealerships. On top of that, I walked to the lot to test drive the vehicle before all this mess and inform the salesman that I was interested in the black color noticing 2 models in stock. He replies that he does not have black in stock, rather he suggests to get the "equipped model" which was around 3-4K more in order to get the black color choice. He then takes me to a test drive while pushing me into buying the car in a color I don't want. In summary, I was treated like a liar, felt disrespected as a human being. Those salesmen are not friendly. They fake it and greet only those customers with "big cash". Greeters bat the front treated me better than those called "managers". For better or worst, I went to another Toyota dealership ready to fight this time and brought the papers from Toyota . There was no need to fight. They did not find a single reason why I would not qualify to get the college rebate ($1000), therefore offering me the discount + better price + free-extended warranty + free oil-changes, etc. and it goes on. Would not recommend Colonial to any one I currently know or happen to meet.

Yana88

3 de jul. de 2012

I had an amazing experience at Colonial Toyota! Very professional stuff, quick response, excellent customer service. Many thanks to Kimberly Anifantis, she is fantastic! She knew all the facts about the cars that I was interested in, all the questions were answered right away in a professional and quick manner. I am completely satisfied with every aspect of my dealings with Colonial Toyota, would recommend it to any one.

Graceamato

1 de jul. de 2012

Hector and Luis were so helpful. They were friendly and spent a lot of time working out the deal for a new car. They were able to get me a great deal and get me into my desired price range. I would highly recommend them to anyone buying a new car.

frankie2012

8 de abr. de 2012

I went to Colonial Toyota to look at new cars, I was just looking at the cars on the lot and i was interested in the Camry. A very nice woman came out and asked if i needed help and got me a sales person right away. I test drove 2 cars and then went inside and talked about pricing. They had good prices and their service was excellent. I took a card from the sales person and thanked him for his time. The next day, I came back and bought the car. They treated me very well and was helpful in answering my questions. I would recommend this dealership to anyone.

DIMITRI550

3 de mar. de 2012

NEVER EXPECTED THE QUALITY OF SALESMANSHIP I ENCOUNTERED AT COLONIAL OF MILFORD. HAVING WORKED RIGHT UP THE STREET FROM THIS LOCATION THEY SURE HAVE CHANGED FROM THE OLD DAYS. EVERYONE I CAME IN CONTACT WITH WAS PERSONABLE AND RESPECTFUL. I WAS SATISFIED WITH THE PRICE ON MY NEW TOYOTA AND ALSO THE PRICE ON MY TRADE-IN. HOWEVER I KNOW YOU CANNOT BEAT A CAR DEALER AT THEIR GAME BUT THEY DO DESERVE A PROFIT TO MAINTAIN SUCH A BEAUTIFUL FACILITY.NOW LETS SEE IF THEY KEEP IT UP?

jvconnolly17

17 de feb. de 2012

I bought my Solara in 2007 from Mr. Harris who sugested the Toyota extended warranty which I did not want but he said I would thank him for it someday. Well that day came when the window motor broke with my driver side window stuck down. The service departmant was great. They got my car in quickly, and to my suprise this repair was over $800 which I then found out was covered in full by the warranty. Thank you to Mr. John Harris and also the service department. I bought a Solara and my wife bought a Scion, both from Colonial Toyota and could not be happier with this dealership.

JVC13

8 de ene. de 2012

Dear Sirs,I recently had a service issue that was taken care of with great professionalism,efficiency and friendliness. Ms Amanda Sager was the first person that I addressed my concerns with and she should be recognized for all the above mentioned as she is a true asset to Colonial Toyota. Mr. R. Crabtree followed up with his service manager Mr. J. Raffone and my concerns were resolved efficiently. In todays world where courtesy is very limited I would have to say that they are an exception. I will certainly continue to recommend Colonial Toyota to family as well as friends. Wishing Ms Amanda Sager, Mr. R. Crabtree,Mr. J. Raffone and Colonial Toyota continued success, I remain, a satisfied customer. Julia V. Cannata

bailey1980

31 de oct. de 2011

I had a superior experience at Colonial toyota recently, I purchased a used 2010 camry. My credit is a little shaky but Colonial was able to work everything out. The finance manager helped me get my payments setup and explained everything and did really well. There was a minor problem with the interior lights. I sent my car to the service center and Greg hooked it up. This is my second vehicle from Colonial Toyota!

hmatsumoto

30 de sep. de 2011

Its a nice store that has good selection, I bought my last two cars from here an never had a problem. The people are professional, with the occasional Saturday noise, but most importantly they also had a like-new Prius for an unbelievable price, but I thought I should live within my means and am happy with my brand new Yaris.

John_12

19 de ago. de 2011

I brought a new car from this dealer and the price which thy promised me never reflected on my aggrement and when signing the paper they are pushing me too much and I trusted them and signed the paper. But when I returned home then I saw the paper saying more when I returned to the dealership they said once the deal is done its final they can not change it. I also deposited $2000 as down payment and when I asked for refund they promised me to refund, but has not refunded it. I put a mail to toyota customer care when they contacted the local dealer thye refused to pay my refund back. What should I do now??.

bfgxk

5 de jul. de 2011

I went to this dealership to check out the Camry Hybrid and the Avalon. Dealership had a lot of seats, and a lot of salesmen. Cole approached me and accompanied me on test-drives for both the vehicles. He explained the cars in great detail, including why those particular models faced recalls. This gave me the impression they were very transparent about things. He didn't have all the necessary brochures, as they ran out - for that reason, he mailed me one, and called me just to make sure I received it. Overall, I had a great experience at this dealership.

surfrider888

30 de may. de 2010

There is a dealership closer to my home, but I like Colonial Toyota. I may go the extra miles anyway. On the whole, I felt like a received a fair price and one where we did not have to haggle. I appreciated that a lot. I knew my "stuff" and they knew theirs. My only disappointment was that Toyota did not provide me with a fair offer on my trade-in. Part of buying a car is often being able to trade in your old one. Toyota's offer to me was below blue book, after some research on how much it would cost to fix my car up - I reluctantly agreed and am now a proud owner of the 2010 Camry, overall was an excellent experience.

mike.singer82

1 de may. de 2010

I had been looking for a Prius that fit my needs, and I had gone to this dealership as well as a few others also very friendly, but I felt as if they were being nice and saying what I wanted to hear as opposed to the truth. Chris was very honest and upfront about everything. He did not try to sell me additional features, or try and get me to spend money on things I did not need because he knew I was clear about what I wanted and did not want. There was no bargaining involved since I got my Prius as a "manager's special," so I did not feel as if I was being hassled. Even after my car was purchased, Chris helped me understand some features that I was not clear on. Overall experience was good and quick.

cptpicard

29 de sep. de 2009

During the repair process on my air conditioning for my Rav4, Sam performed above and beyond what I expected from a service department. Since there was an unusually long wait in getting replacement parts, they kept me informed of each step so I would have a reasonable expectation of what, when and how the situation was being handled. They also made sure that I was with a rental car so i could get to and from work and that really took a big stress factor off of my mind. Now here's the thing, I've been in customer service on the front line with AT&T for 27 years and I know exemplary service when I see it. I bought my truck here many years ago, and will I will return when it is time for a new car and hope to experience the same.

wwwGuru

19 de oct. de 2006

Overall Experience: Extremely PoorI was shopping for a 2006 4x4 Highlander (A5) and did extensive online and offline research. I had the "Toyota National" printouts for similar vehicles which offered dealer line-by-line items and charges (both invoice, MSRP, including holdbacks, etc...).After selecting, test driving, negotiating, mutually agreeing to a and initialing a selling price of $28K at Colonial Toyota of Milford, the sales team proceeded to do the "dealer" shuffle routine where the salesman went back and forth to his manager afterwards about the price. After wasting about an hour of watching the salesman go back and forth, I asked to speak with someone who had authority to make decisions. The manager proceeded to tell me that the selling price was $29500 even though we had agreed upon $28000. He then said that was the after rebate price where I would have to sign over $1500 to them in addition to $28K. At that point I was pretty much disgusted.I showed the manager an Edmonds, CarsDirect, and their own Toyota National printouts for the trim with the exact same options. Seeing that, he and the salesman tried to back-peddle and went down a path of redfining the terms of the manufacturers rebate and special financing offer for 2006 closeouts.At that point I walked out.