Danny Janklow

12 de oct. de 2016

Just purchased a 2008 Tribeca. Stopped in for a new key. Lance took great care of me and took the time to learn more about my needs. By the time I was done, I knew this young man would take care of me if I have any additional needs. Great person to deal with...this kid confirmed for me I will continue doing business at Courtesy Subaru. Thank you Lance!

rbruya

29 de dic. de 2014

I blew my head gasket just outside of Rapid City, SD. Courtesy Subaru advised replacing the head gasket, and also replacing nearly everything else in the engine. I expected my beloved Subaru to go over 200,000 miles after all this work! However, less than 24 hours after picking up the car, and less than 500 miles, the engine overheated in Montana. I was deeply disappointed and stranded with my 5 year old son. Courtesy Subaru took no responsibility and would not negotiate with me on the $3,000+ repair bill, and on top of it was extremely unresponsive in even returning calls. If you can't trust a Subaru Dealership to repair your Subaru, who can you trust?

norma.waterlandwilliams

3 de oct. de 2014

I am a first time Subaru owner and very happy with my purchase. Stuart was very thorough pointing out all the great features. Love the great gas mileage without giving up performance.

Sami S

15 de ago. de 2014

The whole purchasing experience at Courtesy Subaru was pretty good from beginning to end. Cole found the car I wanted, he was very knowledgeable on the product he was selling.

megan.leonard.142

4 de ago. de 2014

I came in to trade in my old Subaru for something with better gas mileage. Even though they new I was not committed to buying another Subaru, they did everything possible to get me the right car for me. I immediately got a more than fair price for my trade-in and decent price for my new (used) car, and it made the whole experience much more enjoyable. They even went so far as to recover the backseat headrests from the previous owners after I had purchased the vehicle. Thank you so much for the pleasant experience! Especially to Steve Borchert for being a great salesman!

paultolman

30 de jul. de 2014

We traded in a 2009 Ford F-150 and after sending numerous pictures we got a fair price for our trade. We found a 2013 Subaru Legacy we liked and worked out a deal and got our new car. Afterwords however, we received multiple calls asking if we had the old tires for our truck which we did. We were then asked to drive the 2 hours to Rapid to bring them which we did. Our old vehicle still had the old tires on it, they wouldn't fit in our vehicle. The staff treated us rudely and were disrespectful to us after we went out of our way to bring them our old tires. We finally did get the new tires in our vehicle and left the dealership unhappy. The next day I received another call asking if I had another set of tires for the truck I had traded in. Very unprofessional and I would find a different dealership to purchase from in the future. We love the car we got, but the experience was something I wouldn't want any one else to go through.

recoveredmywings

1 de abr. de 2014

OUR EXPERIENCE:We are expecting our first baby and naturally needed to find a new car to fit our growing family. We started our research right away even though we wouldn't have the funds for a few months. We were really leaning towards a Subaru due to top safety reviews and they're AWD. My fiancee had popped in the store without my knowledge once to ask some questions and see what he could afford to get in. The salesperson that he had been talking to that day was Steven Myers and he had no problem helping him and answering any of his questions though my fiancee didn't know when he'd be back. About 7 weeks later we were ready to purchase our new car. The first place we went was Courtesy Subaru. Originally we were interested in the Subaru Outback after ruling out the new Impreza and Crosstrek due to space. We also have a Great Dane and a Border Collie along with a baby on the way so we needed more space. After driving the Outback my fiancee was convinced that that was what we wanted but I was curious about the Forester. In the Forester we lost a minimal about of space in length in the back cargo area but because it is a taller vehicle it felt less claustrophobic in the front and back seats. So it was decided we were 99% sure we were getting the new 2014 Subaru Forester but we still didn't leave with a car that day. We did "look" around at other lots just to make sure the Subaru Forester was what we wanted. Its a big purchase and we wanted to be sure. We did end up test driving one other car, the GMC Terrain at Granite Automotive and got HORRIBLE service. We will NEVER return there. It was decided then we were getting a Subaru Forester from Courtesty Subaru and we knew exactly which one after browsing their website. We decided we wanted to 2014 Forester XT so the very next night we returned to the store. My fiancee didn't get off work until 530PM and so we didn't arrive at Courtesy until a little after 6PM. They close at 7PM and we didn't make an appointment. That was NO PROBLEM at all. Steve was WONDERFUL as always and helped us as soon as he could. It was a lengthy process with paper work. It took a couple hours before we were out of there but no one seemed troubled by staying late. Steve and Jackie (Financing) were amazing and so patient and made our car buying experience a pleasure and stress free. I couldn't be happier with our new Forester and our new friends at Courtesy Subaru. I would highly recommend them to anyone searching for a new car and I would highly recommend a Subaru! ALSO - We put our Subaru through the ultimate winter test. My fiancee drove it from Sturgis, SD to Gillette, WY on the interstate at 3am through a foot of FRESH snow (no other tracks) and they were closing the interstate behind him at every exit. IT MADE IT! No problem. He came home later that evening and told him he absolutely without a doubt trusts sending his loved ones out in that car even in the worst conditions.CUSTOMER SERVICE:Customer service was absolutely wonderful as mentioned above!QUALITY OF WORK:I rated quality of work a 4 out of 5 because they did a good job at tinting our windows and installing our remote start but whoever detailed the car did a poor job. I still have the sticky stuff left from their stickers on the inside of my windshield. They really should have cleaned that up and I'm going to have them remove that hopefully at our 3000 mile oil change. We did just spend $30,000 on a new car from them and they should have a done a better job at detailing our new car for us. Other than that everything was great! FRIENDLINESS: Everyone we have spoken to has been very friendly and welcoming. As for our salesperson, Steve, he was a complete joy. He wasn't that pushy "car salesman". He was more like a really good friend, there to answer all our questions and also VERY honest. OVERALL EXPERIENCE:Of course I give them 5 out of 5! This whole experience was a joy. We loved working with them so much that when my fiancee buys a new truck in a couple years (he wants a GMC) we will NOT be going to Granite Automotive but to Courtesy Subaru and see if they can pick one up and we can buy from them!PRICE:Subarus are priced soooooo well. I feel like you get a lot for your money. I will say after looking at other cars they are lacking in all the cool technological "gadgets" BUT the more fancy gadgets you have the more problems or things you have to fix or replace. Subaru doesn't dump they time and money into fancy gadgets you shouldn't be playing with while driving anyway. They build very sound and safe cars. I could have went a bought that GMC Terrainn or a Chevy Equinox but I honestly got a headache from the confusion of buttons all over the center dash and all the sensors for everything. Not my cup of tea. I'd rather have a well made vehicle that's going to last. I gave a 4 of 5 rating on price because of course the price is never LOW enough! But really the price is actually very good for a brand new sport utility car.OVERALL:Thank you Courtesy Subaru! We WILL be back!

brennaschrader

3 de mar. de 2014

my car buying experience was amazing. he was very knowledgeable and respectful. he seemed more worried about if in was happy with NY car rather than just trying to make a sale. I would very highly recommend Subaru and Steve. thank you so much for all your help!

ronhoard

3 de mar. de 2014

Steve was a pleasure to work with - knowledgable, sincere, concerned with my experience. -I appreciate the expertise he has and the TEAM he works with - the entire dealership obviously value the consumer and consistently demonstrate this on return visits for service.- Thank you kindly