Used Cars for Sale at Crest Ford in Flat Rock, MI

Ann Mciver-staples

Sep 27, 2016

great service, they are always great.They are wonderful...

Hugh Roddin

Sep 9, 2016

We had a very positive experience from start to finish. John Cangealose was very professional and worked very hard to get us the car we wanted. Upon delivery he explained everything to us. We are very satisfied and love our new Ford Edge.

David Beehler

Sep 7, 2016

In and out the same day. Salesman was knowledgeable.

Donald Rinna

Aug 31, 2016

Like dealing with John Bacarella. Makes leasing a new vehicle easy.

Jeff Mullins

Aug 24, 2016

Glenn and Shawn were great to work with on the purchase of my pre-owned 2010 ford focus. Their professionalism was great to work with and no pressure sales techniques. Would defiantly recommend to my friends and family to come purchase a care from this dealership and from Glenn Lackey.

Margaret Uram

Aug 23, 2016

Very professional and quick. That says it all. Any survey requiring a response of 50 letters or more is why I usually will not respond to them. I would suggest you remove that requirement.

Judy Cristiano

Aug 22, 2016

It was pleasant and finished on time. The service representative reviewed everything that was done on the vehicle.

Brittany

Aug 17, 2016

WONDERFUL SALESMAN GREAT CUSTOMER SERVICE AND SUPER FRIENDLY. WORKS WITH YOU AND HELPS FIND YOUR DREAM CAR AND WITHIN BUDGET. MAIN OBJECTIVE THAT GLENN has is to makes the customer satisfied and happy. long story short he is the best. definitely recommend!!!!

Tabatha Charobee

Aug 17, 2016

John C was great to work with, helped us find the exact Fusion we were looking for and get us the all the eligible rebates to help save money. Excellent customer service as well. He let us know by the next day we were approved for the car and kept us informed of what we needed and the process. We will definitely be back for our next Ford! Thanks John.

Paul "Jon" Altpeter

Aug 8, 2016

Dave Lozon, Service Advisor, was great and I appreciate all is professionalism, attention to detail, & thoroughness. Did a great job of keeping my posted as to what was done and results of service.

Ronald Denny

Jul 29, 2016

Ford Taurus, Excellent service, Dave is my go to guy, He friendly and knowledgeable.

Matthew Wallace

Jul 20, 2016

Jim Gose was my sales person , He was very helpful, He did what was right for me , He showed me options and did not push me into a truck that may not be exactly what I wanted , I love my new truck it is perfect . Jim Gose was excellent and I really am grateful for him and my new truck . Matt Wallace

judy turpin

Jul 19, 2016

escape 2016, chris is always very helpful & looks out for us, & the dealership always goes that extra mile to make sure that we are able to get what ever vehicle that we did for our business.

Lauren Guerin

Jul 19, 2016

I had a great experience at Crest and will definitely buy from there again. Not only will I, but I will refer my friends and family there as well! Thank you for such a great buying experience, quick, friendly and attentive, but not too attentive! One of the best dealerships I've been to. I drove all the way from Garden City to look at this vehicle and wasn't disappointed.

Sharon Mullins

Jul 5, 2016

I love my new escape I love the color and the ride everything.....my salesman was very professional and tried to get me everything I wanted. he was fantastic

Autumn Tomich

Jul 4, 2016

It was good, clean showroom, people were friendly, willing to explain things. I liked the instructions on the car very detailed made it easier to learn how the car worked with all the bells and whistles.

William Bordt

Jul 4, 2016

Frank Scarpace is a great salesman to deal with.......

Millicent Brown

Jul 1, 2016

Oil changed and general vehicle inspection before I went on vacation Service was prompt and through

Kenneth Warshaw

Jun 27, 2016

Thanks for the plesent experience and the kind personal. Glenn in used cars was kind

Mellou

Jun 27, 2016

Purchased a edge 2016Service is good with everyone all the guys there talk with you -- small talk while you are waiting for things even when you are with another sales person John is great He does not push you He gives you the info you need and helps you decide

Kyle Dickinson

Jun 26, 2016

Was able to get the car I wanted and not have to deal with any issues.

Alexander Mcneil

Jun 17, 2016

Fast and efficient. Pleasant and courteous, Recommend to others happy with service.

William Brodie

Jun 16, 2016

great service. Staff is always professional. They met my needs.

Jan Leonard

Jun 14, 2016

I like the convenience of being able to schedule an appointment. Everyone was very knowledgeable and polite.

Douglas Perdue

Jun 13, 2016

Very efficient! Everyone nice, and glad you were open on Saturday.

Patricia Bomia

Jun 13, 2016

Escape 2017. My purchase began online. My inquiry was answered immediately, and I received delivery the next day.Chris Merriman was terrific

Michael Funnell

Jun 10, 2016

Jill Diegel was very helpful. Unfortunately she is leaving.

Kellie

Jun 9, 2016

Buying a used Explorer from Crest Ford has been a laid back and easy experience thanks to Tony. It's a nice dealership with friendly sales staff.

Phyllis Chamberlin

Jun 9, 2016

Dropped in for an oil change and tire rotation. Was done in a very timely professional manner.

Jamie Baran

Jun 7, 2016

Glenn gave us a perfect presentation of our new purchase and sold us all the way! thanks glenn! 5 star sale :)

Kathleen Dunkel

Jun 7, 2016

Your service staff, Jill and Jim in particular are soooooo knowledgeable, kind, and friendly. You won't find them any better. Such a loss to lose Jill.

Frank Jones

Jun 6, 2016

Body shop coordinated additional service. Transparent to me ... vehicle was ready when promise at the estimated cost.

Gordana Radakovich

May 30, 2016

Went in for a routine oil change. Everything was done quickly, tires rotated too! And Dave found I had some rewards points so it was a little cheaper. Also, got a free car wash! A real plus. Only thing I for got to ask about window washer fluid. I'll be back for the next oil change!S. Radakovich2015 EscapePS You need a nicer waiting area.

Kenneth Herzog

May 25, 2016

fast and efficient good coffee in waiting room.......

William Heinzerling

May 22, 2016

Dan, our salesman, was incredibly helpful in the purchase of our 2016 Escape. Because we were downsizing from an Explorer, we were not sure which vehicle we would like. After we gve the Escape a test drive, we were very happy. Dan walked us through all the available options and searched for our car. 24 hours later we took delivery. Dan did all the work. The financing was all arranged, the insurance was transferred and the plates and registration were all handled. Dan spent an hour giving my computer illiterate husband all the lessons he needed on the Escape's amenities and my husband is very comfortable using the computer screens. He loves the Escape!We used Crest Service department last fall and were so satisfied, we decided to come from Monroe to look for our new vehicle. Now we know Crest may not be the closest, but is the best.Mrs. William Heinzerling

Jean Wloszek

May 20, 2016

very pleasant service help and quick time frame for the service.

Thomas Yee

May 20, 2016

I have been very pleased with my Edge, From the salesmen to the service dept. I was in and out within 45 minutes for a oil change and tire rotation. Dave, the service rep has always been excellent every time he has taken care of me.

Christopher Fendt

May 19, 2016

My salesman Chris Merriman and I communicated exclusively through Email which was a huge help to me with my busy schedule and because we were able to confirm the vehicle I wanted. I would simply give Chris the Vins off the dealer website inventory so he could give me accurate quotes. Chris was able to prep everything and schedule a delivery date without me ever having to come to the dealership until I was ready to see the vehicle and close on the lease. It was a very convenient and efficient process. I am extremely happy with my new 2016 F-150 4x4 super crew and plan to work with Chris again when this lease is up in two years time.

Angeline Litterell

May 17, 2016

dropped my 2013 Escape off for service the night before put my key in the drop box, they had my car ready on the time I requested.

Zenon Hernandez

May 16, 2016

Without an appointment my car was ready in less than 2 hours.

Garth Mcgrath

May 15, 2016

Everybody was friendly and efficient. The work was done in a good amount of time. It was also done properly. The facility was clean and the coffee good. I would recommend your dealership to my friends.

Roger Dyer

May 12, 2016

Staff was very nice and work was completed on time.

Elizabeth Callahan

May 10, 2016

Easy to schedule brake work and work was done in one day. I was asked if I needed a courtesy drive home. Good experience.

Anthony Garofali

May 8, 2016

The service at Crest Ford with Chris Merriman was fantastic! Professional care was given as we leased our 2016 Escape. I would recommend Crest Ford to our friends and relatives.

Steven Kardel

May 7, 2016

The service was for a re-call and I was impressed. Your team did a great job.

Kevin Kuehnlein

May 5, 2016

Salesman was very knowledgeable about the products he sells, went over everything in the truck, was very professional and helpful. I would send all my friends and family to Crest Ford.

Bill W

May 3, 2016

After years of taking my vehicles to a different Ford dealership I decided to give Crest Ford a try. They were great and were quick and convenient. They even called me as soon as it was done and signed me up for the owner advantage program.

Kevin, Ford Flat Rock Assembly Plant

May 2, 2016

Mike Maus is an asset to Crest Ford. Best Service in the World.

John Cieluch

Apr 30, 2016

Service Rep. Jill ROCKS!!!!!! She is your BEST rep. in the dealership!! Thank YOU, JILL!!

AD

Apr 25, 2016

John had sold me my last 2 vehicles and is a pleasure to work with. Always makes himself available. Will refer others to John/Crest and wouldn't think of going anywhere else even when there are 2 dealerships probably closer!

June Conners

Apr 20, 2016

I called Chris Merrimen and wanted a flat rock fusion. Chris found me exactly what I wanted. Deal was done within a couple hours. We will be back later this year trading in my lease, getting my husband a new car and my father in law's lease as well. Chris has been taking care of us since 2009. I won't go anywhere else!!

Susanne Seymour

Apr 18, 2016

Wonderful place to do business . The sales man and the staff are very helpful

Jason Vandercook

Apr 4, 2016

We buy all our vehicles from Crest Ford, Jim Gose is always so helpful and kind. We recommend him to friends and family interested in buy a car. We continue to take our vehicles for service because the service has always been great!

Judy Cristiano

Apr 1, 2016

The work was done on time as told to me. The staff was very helpful.

Margaret Jorden

Mar 25, 2016

excellent staff and salesmanquick financial process

Arthur Rios

Mar 21, 2016

Crest Ford is customer first service, sure the car needs repair or maintenance, but people are the one bringing it in... they appreciate being received with a smile... good listening... accurate and reasonable estimate. Crest Ford is very good in doing these things... use them as a model to learn from and follow.

John Cieluch

Mar 21, 2016

Jill always takes GOOD care of my family's vehicles, so do ALL of the techs.

MarkB

Mar 21, 2016

I leased a new 2016 Ford Escape. The salesman was the same one I used last time. He's fantastic. Great service, he follows up, returns phone calls promptly, and is honest. He goes above and beyond to find what you want and explains everything thoroughly.

Scott Burns

Mar 21, 2016

My salesman was great and make the process very easy and enjoyable!

Kathleen Cammarata

Mar 18, 2016

I purchased a fusion. Customer service was excellent and fast.

Paul "Jon" Altpeter

Mar 18, 2016

Always appreciate the quality service and professionalism by the Crest employees. Oil change went quick and easy. Thanks to David. Many Thanks to Brent Rose for all his efforts and care. Appreciate his going the extra mile for us.

Crystal Kelley

Feb 25, 2016

Jermey was great at helping us get our first car! He was very helpful and the process was quick. Definitely will be referring people to him and this dealership!

Judith Breitner

Feb 25, 2016

My salesman is great! Polite and honest. The service men are always helpful and prompt with there help. I will continue to use Crest Ford as my dealer. The place is spotless always which makes it a pleasure to have any service done.

Yvonne Aranki

Feb 19, 2016

Everything was excellent according to My father who brought the vehicle in . The respect and kindness he was shown was above and beyond expectations. Thank you !

Toni Fitzgerald

Feb 18, 2016

I had a wonderful experience from Crest Ford. I took my vehicle in for service and it was very quick and all the staff was friendly and helpful.

Adrienne Miller

Feb 8, 2016

My salesman took very good care of me. It was quick and easy.

Raymond Kish

Feb 8, 2016

The service was fast and friendly. Waiting room was clean and neat. The prices are reasonable. The people are professional and very polite.

Doris Lopez

Feb 6, 2016

The people in the Service area are fantastic. Everything was finished when promised. Car wash was a little sloppy, but, didn't matter. It's winter!

Kevin Veronese

Feb 5, 2016

Crest Ford was able to fix the issues in a timely matter.

Rhonda Cochenour

Feb 1, 2016

It was a prompt service appointment. The work was preformed within the time specified.

Charlene Shipman

Jan 29, 2016

my boyfriend purchased a F-150. John C went above and beyond for him. If I keep receiving great service like I have I will recommend Crest Ford to everyone!

Kristie Bofia

Jan 29, 2016

very enjoyable service staff, I would recommend them to friends & family

Reynold Haener

Jan 29, 2016

Fast and thorough. Clean facility . Polite people. Will buy here again

Mac

Jan 28, 2016

Fast, professional as always. Very satisfied with the service which is why I always come to Crest for my service. Jill is outstanding and always goes out of her way to make sure our car is serviced right.

Trace Berry

Jan 28, 2016

I have been purchasing/leasing from John at Crest Ford for the last 16 years. The fact that I have been with the same salesman and dealer for that long speaks louder than anything else I can say.

Cody Mcgough

Jan 26, 2016

Great salesman Brent Rose, always helpful and more than eager to answer questions about my new vehicle. Very happy with the dealership and the salesman.

James Stesiak

Jan 26, 2016

the general manager and the service director are the best in the business. they are great.

Lynn Steffensky

Jan 26, 2016

Chris Merriman has been my salesman for over 20 years. As always he works within my budget! Knows what I like and dislike in a vehicle! I leased a 2015 F150 crew cab in white. He is so knowledgable about all vehicles! I am always impressed with how he answers questions and compares and relates to questions and reasons why I want certain things on a truck. Kudos to FORD!!!! The layout of the console, how deep it is, how it locks, the cup holder and accompanying compartments are laid out PERFECT!!!! I love the sliding top to where you can charge and leave your phone! AND that you can lock the console and hang file folders there as well!!! The tailgate is sleek and love how it locks with the doors!! I can honestly say every three years when the lease comes due, I am pleasantly surprised with improvements, but this time it was outstanding!!!!!!!

Charles Hays

Jan 25, 2016

Crest Ford Service Department is 5-Star and Jim who took care of my vehicle is very good at what he does. Thank You !

Mike

Jan 25, 2016

I had an oil change done on my Ford Fusion and it went great. They got me in right at my appointment time and got me out at the time range given. They also washed the car so it came out looking better then it went in. The customer service was great which included Free Wifi, which helps pass the time. Thank you to the Service Department for your professionalism and doing things the right way.

Terry Strauss

Jan 25, 2016

We purchased a Fusion with everything we needed on the car and the color we wanted. The entire process was smooth, everything was explained by the salesman, Chris Merriman, to our understanding and satisfaction. We have already recommended some family members and a few friends to check out Crest Ford when looking for their next car. We will be back for our next car when that time comes.

Ronald Suemnick

Jan 20, 2016

I purchased an F150 lariat. the service was great and the sales person John Baccalara was very professional and very helpful with our purchase.

Walter Hill

Jan 18, 2016

Absolutely wonderful. Shawn, our salesmen, is and always has been, fantastic. Highly recommend him!!!

Jennifer Frendo

Jan 17, 2016

I purchased a 2016 Ford Fusion. The service was great John did a fantastic job explaining the vehicle to me and walking me thru all the bells and whistles the fusion had! Very helpful and I will continue to purchase my vehicles from Crest Ford!

Russell Turner

Jan 16, 2016

GREAT DEALERSHIP, FRIENDLY PEOPLE. Got my vehicle done quickly. Had no issues all the employees there are extremely friendly and are very helpful. Will recommend friends and family to Crest Ford Flat Rock for there service needs and sales needs.

Bertha Beach

Jan 15, 2016

This dealership makes my life easier. I am responsible for maintenance on 4 vehicles. I am always able to get a timely appointment. Work is done quickly and accurately. The people there are a pleasure to deal with.

Bruno Ciarlo

Jan 12, 2016

the car was brought in on a recall to replace some door latches.which was done allright but I asked them to check the air presure in the tires,they rated the condition of the tires for wear and the brakes for wear and wrote them up on the work sheet also the condition of the battery checked and rated but as far as I can tell the air pressure was never checked.They seem to lose air in the cold. Thank You

Gerald Rogowski

Jan 12, 2016

Fast and efficient service. Have my wife's Mercury servided here as well as my Ford C-Max and have never been disappointed by either the services performed or the treatment by the staff.

David Shallow

Jan 11, 2016

The woman ( I don't remember her name ) was very nice and did a great job , very pleased with the service.

Timothy Downey

Jan 7, 2016

I've been purchasing my vehicles from Crest Ford for at least 20 years now. The staff is always knowledgable and helpfull in every department. I always have the works done on my F150. Great Value. Great service. Keep up the good work.

Mike Julvezan

Jan 6, 2016

Dropped off my F-150 without a scheduled appointment hoping for the best - and the service department delivered. Despite a shortened holiday week and without any available appointments, they gladly accepted my vehicle; promising to do their best to get it serviced. In one business day, they addressed the immediate concern and also made time for regular maintenance to be performed while the vehicle was there. I am very appreciative (cost a lot - but that has nothing to do with the 'service' provided). Great job!

Robert Mullins

Jan 6, 2016

Mr. Peek was very friendly and professional,, Bert runs a great shop and always encourages the use of Ford discounts, etc..

Roger Panter

Jan 6, 2016

Purchased an F150 and we love it. Vehicle was clean and gassed up.

David Macleod

Jan 5, 2016

I had no appointment but your service department handled my problem of a slow leak in one of my tires in an efficient and effective manner. Thank You

Gloria Turner

Jan 5, 2016

Very pleasant experience. Was more than satisfied with my salesman and the staff that I dealt with. Will be back when my lease is up for another new ford product.

John Holmstrom

Jan 5, 2016

My routine service was great. Advisor Peek greeted me and took and returned my washed vehicle in good time.

Judson Alford

Jan 5, 2016

Service staff very friendly and helpful. Service was done in timely fashion. and , the car was washed and clean and ready to drive off!

Robert Cortese

Jan 5, 2016

great service fast....online service request for apt does not work

Victoria Sperr

Jan 5, 2016

staff is always helpful. they had a full book and still managed to get mine in for a oil change.

Johnie Epoch

Dec 31, 2015

As always....Jim goes above and beyond to accommodate the Ford worker's at the Flat Rock Assembly Plant....definitely my dealer of choice for service

Emily Daberko

Dec 28, 2015

Easy to make an appointment. They greeted me quickly.

Jewell Magee Jr

Dec 28, 2015

Always a great experience and close to home. I look forward to returning in the future if any repairs are needed on my 2014 Taurus.

Scott Lokuta

Dec 28, 2015

Your team was very helpful. Need a quote on tires and they helped me promptly.

Sherry Campbell

Dec 26, 2015

Crest is by far the best dealership I have ever dealt with everybody is nice from top to bottom

Thomas Berns

Dec 25, 2015

I enjoy the staff in the service dept. They do what they say and give me all the information on any thing they see when servicing my vehicles. When I come in for anything they always treat me as a friend. I've recommended the service to all who listen. Not sure I'd ever buy a car/truck from the dealership but will use their service dept for any vehicle I have.

John Maier Jr

Dec 24, 2015

Was very satisfied but won't type any more.!,,,,,,,,,,,,,

Brandon Hamilton

Dec 22, 2015

I brought my 2014 F150 in for an oil change and was greeted promptly by a very friendly man. He made sure I knew where the waiting area was and came to get me when the vehicle was done. He even walked me out to my truck and shook my hand before I left. My truck was washed and it looked like more than just a rinse job. I was there for about an hour; not to bad given the full vehicle inspection, wash, and oil change.

John Jaques

Dec 22, 2015

4th or 5th vehicle from Crest Ford and Chris Merriman. I am pretty particular and specific with choices I make, from sales to service I am quite satisfied...

Neil Noel

Dec 22, 2015

it was fast and they did good workI did all my oil changes this too

Martin Peltcs

Dec 21, 2015

Jim was very helpful throughout the whole process. He listened to us and worked hard to meet our needs and was available for questions throughout the whole process

Andrew Chupurdy

Dec 18, 2015

Brought in my 2014 Ford Focus for repairs, they did an amazing job and it was done in a timely manner. Very happy!

Brian Delezenne

Dec 18, 2015

Early drop off is a huge plus. Service and rep was outstanding.

Gary Burger

Dec 18, 2015

I have a 2012 escape. I only have it serviced at Crest Ford because the help there is the best..

Joseph Prescott

Dec 18, 2015

Friendly. Helpful. Good Looking. ON Time. Informative

David Montry

Dec 17, 2015

Brent Rose was very helpful and took care of us. I would recommend him to anyone.

Chris Kinney

Dec 16, 2015

We recently turned in our 2014 Ford Escape Titanium to lease a 2016 Ford Escape Titanium. We could not be more pleased with our salesperson and the service we received at the Crest Ford Flat Rock location. We appreciate the professional, friendly and courteous service we receive at your dealership.Thanks!

Garris May

Dec 16, 2015

I came on short notice, but service agent was great in getting me in. The requested work was done quickly. Hooray for great job by all. Dealership was clean and presentable. Friendly staff.

Laura Caines

Dec 13, 2015

Jeremy was a great help. He listened to what we needed and showed my wife and i an Explorer that we ultimately leased. This was our first stop to 4 dealerships and he managed to show us the right vehicle right out of the gate.

Melissa Reeves

Dec 10, 2015

Always a great experience done in a timely manner can't complain.

Gregory Seipelt

Dec 6, 2015

I recently brought my wifes truck and my truck in for routine service I.E. oil change and inspection and was treated like a friend by all service personel from drop off to pick up. It was a pleasure to have friendly service. John Congelosi is my salesman and he always is a pleasure to talk with to set up appt. and is always very profesional with any questions we have reguarding our vehicles. I have referred my friends and family to crest ford and John, and always get positive feedback from them on his demeaner and courtsy. Thank you to all involved with our experience with crest ford.

Daniel Cristiano

Dec 3, 2015

They were able to fix my rear window washer system to make it work as promised. Very pleased with the results.

EdgeOwner

Dec 3, 2015

Service was great. Oil change found needed brakes, those were done was well.

Joan Szymanski

Dec 2, 2015

Service was excellent and Staff excellent as always

Alberta Cesa

Dec 1, 2015

I was visiting family for the holiday weekend. On Saturday mid morning I found my car would not start. We got it jumped and brought to your dealership. Thanks to the exceptional service by Jim & Jill at your service center the problem was diagnosed immediately. They replaced my battery and had me out the door within a half hour. Their prompt and courteous service is greatly appreciated. Having car issues while traveling is very stressful, and they made the experience less so, and I did not send my holiday without a car. Please extend my heart felt thanks to both Jill & Jim.

Michael Zahari

Dec 1, 2015

The service advisor went above and beyond to satisfy my needs. Excellent experience.

Paul "Jon" Altpeter

Dec 1, 2015

Brett Rose in sales, Mike & Will in Service have all been terrific! Really made me feel confident and gave it their best effort to take care of my Explorer issues/problems. These 3 gents truly exhibit the true meaning of "Customer Service". They go out of their way to make sure the problem is solved/fixed and are truly concerned about my happiness and satisfaction. They explained the process thoroughly so there were no surprises. This is one "OUTSTANDING" Dealership! Ford Motor Company should be very proud to have them on the team and know they give 100% to Customer Satisfaction. I have been telling friends, family, etc., that this is the place to go for a new vehicle and for vehicle service. Please pass my sincerest thanks to these 3 outstanding individuals!

Thomas Yee

Dec 1, 2015

The service rep was very helpful. He said he would call me in an hour to let me know about the Edge. Hi did and it was ready with in an hour. Very good service.

Jim Mccoy

Nov 30, 2015

Came in with a nail in my tire, I had purchased tires from Crest before. Spoke with Jill and decided to put a new set of tires on my vehicle since I had over 50K on the existing set. She took care of it right away, new tires the same day. I also have asked Jill to take care of my daughter and son's vehicles and they are now using Crest as their repair dealer. She got them in right away and took care of them. Very professional. I think it's time you gave Jill a raise!! Thanks Jill.

David Macleod

Nov 27, 2015

It was easy to set up the warranty service appointment and the vehicle was ready on time.

Linda Merkerson

Nov 27, 2015

The staff was and always is helpful and very professional. I have never had a bad experience at Crest Ford. My 2015 Fusion is my third new car from Crest. That factor alone speaks for itself!!!

James Kinney

Nov 26, 2015

My experience this time was good. Everything from the time I drove in until I left was also good. the service rep. Mr. Peek was great. I only came in for an oil change and tire rotation. Was given all that was required during this service check. It was done quicker than I thought it would be. given the time I was there. It seemed that I was there and within a short period of time I was out the door and on my way. Thank you and keep up the good work.

Alaina Nutt

Nov 24, 2015

Staff was great. Took care of my rental car, and returned my vehicle fast. The friendly staff and fast service is why I keep coming back to Crest Ford.

John Greggo

Nov 24, 2015

Went in for the works oil change and everything was great

John Wisniewski

Nov 20, 2015

Everything was done 100 percent in a very professional manner, I was very satisfied.

William Smay

Nov 18, 2015

Professional and friendly. Chris Merriman is a terrific salesperson.

Alexander Mcneil

Nov 17, 2015

My 2014 Escape was serviced in good fashion. no complaints at all. Good experience,

Eric Yessian

Nov 17, 2015

Best price on tires around, excellent work and service,staff was great!

Debra Konyha

Nov 16, 2015

My experience was great. Service representative was very knowledgeable kind and courteous. The projected time was less than stated. My car is running like a top . I am very happy with results.

John Cieluch

Nov 16, 2015

went fine -- tire got fixedthat's really all I have to say.Don't bug for more. It was a leaky tire no more than that

David Gronda

Nov 15, 2015

No Problems, In and out. Was there for a service. Everyone was great.

Christopher Agrusa

Nov 14, 2015

Everything at this dealership is very nice and loves their job. I have finally found a dealership I will go to forever

Richard Meldrum

Nov 13, 2015

Great bunch of guy's . Personal attention, fast, efficient. FORD!

Willie Meyers

Nov 12, 2015

Jill was very helpful and the team did a nice job. Very honest and professional.

Gary Andrusiak

Nov 11, 2015

I am totally satisfied. The process was simple,smooth and Mr. Merriman was sincere when dealing with me as a customer. Car was delivered as promised. Clean and fully ready to go. Explanation of all the new technologies was clear and concise. This was the 10th car purchased from Mr. Merriman and I can assure anyone that I will return.

William Mcmahon

Nov 6, 2015

As always everyone was extremely nice. The was completed ahead of the promised time and done correctly as always. Everyone in you service and billing departments are great to work with and I wouldn't recommend any changes.

Douglas Adkins

Nov 4, 2015

Friendly, Service was awesome also like it when we get our car back in has been washed.Keep up the good work.

Jack Terpenny

Nov 4, 2015

I always feel like a valued customer at Crest Ford. The sales reps are top notch. John is terrific. Very knowledgeable and listens to what I want in a vehicle. I am a truck guy and he helped pick the perfect truck for me. F150. I will definitely refer to family and friends.

Scott Wilkie

Nov 4, 2015

2014 F-150, staff and service department have always been exceptional. I have no complaints from Crest at all. We'll done team.

Orville Templeton

Nov 3, 2015

You do great work., in a quick and speedy manner. This I like , because I don't like to wait

Gayle Simmons

Nov 2, 2015

The service department is always very prompt and wait time is minimal. They always keep you updated on how things are going and if there are any problems. Everyone is friendly and readily answers questions.

Terry Locke

Nov 2, 2015

2014 pickup/service great/staff very helpful ***********************

Wayne Pugh

Nov 2, 2015

Service was excellent. Staff was wonderful and made suggestions to save me money. Car was clean when it was returned. Very happy.

John Dusik

Oct 29, 2015

William in service got my new 2015 Explorer in for an oil change with no appointment at 5pm. GREAT JOB!!!!

Tim Coleman

Oct 29, 2015

2014 Flex had the touch screen replaced after it stopped working.

Debra Wisniewski

Oct 28, 2015

Customer service goes out of their way to help you and to take great car of your vehicle.

Mary Galloro

Oct 28, 2015

The staff in the service is always friendly and makes servicing your vehicles a pleasant experience

James Masterson

Oct 27, 2015

Helpful workers quick service and 5th oil change free.

Linda D. Merkerson

Oct 27, 2015

My treatment by staff is always professional and helpful. Jim always acknowledges me on sight rather he is the staff member to help me or not! The recognition helps to make me feel like a valued customer!

Gretchen Rensi

Oct 23, 2015

in for oil change and pulled nail out of tire and fixed tire and did not charge me anything...much appreciated! Plus a car wash and constantly kept me posted....thank you!

Richard Klavitter

Oct 22, 2015

I called the day before & was told they could fit me in the next day. I arrived at 8 a.m. & was done by 9:30. Very quick service. Thank you.Rich Klavitter

Arthur Rios

Oct 21, 2015

Appointment planning was top notch, good personal service. Drop off, was fast... no waiting and the car was completed as scheduled... the service rep, Jill, had everything ready to go!!

Brian Dingess

Oct 21, 2015

Very professional and was taken care of in a timely manner.

Judy Cristiano

Oct 21, 2015

2014 Flex, Service was exactly what we wanted as it always is when we take it to Crest. The staff was very helpful and contacted us as soon as it was finished.

Keith Lenard Jr

Oct 21, 2015

Person helping me was cheerful and helpful. Oil change and tire rotation took less time than expected.

Derek Crawford

Oct 20, 2015

always very friendly and efficient - best service dept. around

Linda Botu

Oct 20, 2015

I brought my 2012 escape in for a problem with the blower motor. It was diagnosed quickly and fixed in a timely manner. I also needed a new remote for my remote start. I was given a great price and was done while I waited.

Andrew Brodie

Oct 13, 2015

Jim, Jill and the whole service staff do a great job... Derek is awesome... It's a great group of people.

Joyce Bussell

Oct 13, 2015

Escape Service was great went very smooth. Staff was excellent all went well very happy with my car.

Maxine Ferguson

Oct 9, 2015

VERY FRIEDLY & CLEAN SUROUNDINGS.I LKE THE COFFEALSO LOOKING AT THE CARS ON THE SHOW ROOM FLOOR.

Robert Cortese

Oct 9, 2015

Great salesmen, very knowledgeable about the Mustang. Very excellent purchasing experience!!!

Victoria Sperr

Oct 7, 2015

I am always pleased by the service I get at Crest Ford. They are all Friendly and warming to talk with.

author11

Sep 11, 2015

Great sales and service sales person was prompt knowledgeable and informative would also share my experience with friends

Jerry E. Day

Sep 8, 2015

very friendly and fast service glenn was great to work with.

Donna S.

Sep 4, 2015

shawn muina is absolutely wonderful. he is very efficient and helpful he is very good at his job. i will only buy a car from him.shawn is a great salesman and he always does a wonderful job. this is my 2nd car i have bought from shawn in 3 years and i would never shop anywhere else.

richard touvell

Sep 3, 2015

the servicer was great. they bent over backwards to help me

Vince M

Sep 1, 2015

Vince MThis is my first experience purchasing a new vehicle from Crest Ford. I have dealt with the service department in the past, and have nothing but good things to say about them. I got a fair price for my trade in and everything went smoothly.

lpliebatuss.com

Aug 27, 2015

Great service, friendly sales representative and finance representative.I don't know what more you want me to say. The whole transaction went well.There was one misunderstanding and Chris corrected in a quick and organized fashion.

rough44

Aug 19, 2015

The salesman was friendly and professional! (Jim Glover) However, the finance manager is rude and condesending when you question him. (Ken).My biggest gripe is their practice of installing bedlliners in every truck they get in at the dealer and tacking $400.00 on to the price! The Customer is forced to buy these bedliners! There are much better bedliners available elsewhere at half the price! The customer should always be able to choose! Also, shop around for the Ford ESP plan, I found the same plan at a huge savings at a different dealer.

Etta1234

Jul 24, 2015

I shop at crest ford they always treat me very well I would tell anyone to shop there they get u the best deal awesome

tom_sprecher

Jul 20, 2015

I was in town for a graduation party and needed to kill time and find out more about the Mustang and leasing. Knowing I was from Atlanta and not in the market for at least a couple of months, John Bacarella still spend a least 45 minutes showing me the car and explaining the advantages of leasing. If he would do that for me with no prospect of making a sale, just think what he would do for you if you bought a car from Crest. Thank you John for being so helpful.

truck man

Jul 15, 2015

I don't like the idea that I have to use 25 words minimum. I have bought many trucks from Chris because I trust him and have recommended him to many other people.

htruj

Jul 7, 2015

My time is important and I like to conduct business as fast as possible, also have my questions answered, very friendly and professional sales staff ans finincial officer,

BRProhaska

Jul 6, 2015

Chris is an amazing salesman. We have purchased man vehicles from in in past years and always the same great customer service. He really took a lot of time to research and answer our questions about our new car we purchased. I highly recommend purchasing a vehicle from Chris Meriman.

Crystal65

Jun 30, 2015

Crest Ford has been our Dealership for more than 15 years with Chris Merriman as our Dearler. Our children use him, my sister, and my nephew all go to Chris. Well even met xdaughter in-law goes to him. We all like Chris. I trust him so much that sometimes I call him and order car over the phone. Not only do we all trust him but we like how honest he is. Thank you Chris.

mwarner

Jun 23, 2015

IAs usual, another satisfied customer of Crest Ford :) If you need a new or used car whether you arebuying or leasing contact Chris Merriman !! He always make my leasing experience pleasant andis very professional. The service department at Crest Ford is also awesome. Was sorry to hear thatGary had moved out of town :( I will miss him.

Rick C.

Jun 8, 2015

Steve Adams is a consummate pro. From start to finish, Steve and his team handled my lease experience with efficiency. Steve is thorough and thoughtful, and made sure I knew how to work my car before I left the lot by showing me all of the important features of the Titanium, and Sync upgrades. I would certainly recommend Steve and his team to anyone I know, and the next time I'm in the market for a new Ford or possibly a used vehicle, I'll be back to Crest.

Dave B.

Jun 3, 2015

Had a great experience when looking at the 2014 Ford F-150 here at Crest Ford. Great communication with Shawn Muina on the first day & during the 3 days prior to purchasing the F-150.

Granny

May 17, 2015

Chris was so patient with me....spent a lot of time explaining everything...it was great working with him. If your in the market for a car, I would certainly recommend Chris.

suevee

May 12, 2015

Spent every penny I had on a 2010 Escape. Two months later I found there was a known defect which is not covered under warranty and will be costing me $425. I asked for some help and I was blown off. Marty spoke down to me and basically told me to simply not top off my gas tank and that should take care of the problem. He admitted that Ford knows about it and so did they at Crest Ford. This is unacceptable. A known, but hidden, defect that no layperson would ever have seen with a test drive or a walk-around. I will never buy another vehicle from this dealer and will strongly and loudly urge everyone I know to stay far away from them.

Kelzie

May 6, 2015

I spent a great deal of time visiting other dealers before visiting Crest Ford to purchase my NEW 2015 MUSTANG 5.0 from John Cangealose.John is a true professional. My vehicle was ordered in January and delivered 6 weeks later exactly as promised by John. John walked me thru the process and made this a fun event by keeping me continuously updated with regard to the build day from Ford, the ship day, and the delivery and final pickup by me. These people here are easy to deal with. The Price of the new car was the easy part. Picking the color that I wanted was the hardest part of this sale.Don't waste your time any place else. Stop in and ASK for John. Great man to work with, and yes they did come thru on the price too. No games here at all. WALTER C.

Tiger fan

May 6, 2015

Chris explained everything thoroughly,and answered all of our questions completely. We liked working with Chris, and would highly recommend him. He has been a very dedicated employee.

Mike125

Apr 27, 2015

This is the third vehicle that Chris Merriman has sold me. He is by far the best salesman I have encountered in my many years of purchasing new vehicles. He is very knowledgeable and understanding to your needs. He keeps you updated as to what is going on with your purchase and beyond. He is an asset to Crest Ford and ford Motor Company.

cat lady

Apr 23, 2015

Crest Ford has outstanding service. , Chris Merriman provides explanations of warranty plans and financing and more importantly, thoroughly explains the product when delivery is taken.

Mustangcandi

Apr 23, 2015

Chris merriman made the purchasing so easy and quick! He did what he said he would do when he said he would do it! My car came ohio and it was in Michigan hen he said it would be! He is very reliable! He explained everything clearly and sustinctly!!

ddtaurus

Apr 17, 2015

We have dealt with Chris Merriman for probably 30 years. Even though we have moved out of the area, we still continue to come back to Chris for our Ford car purchases.

Disney01

Apr 12, 2015

Chris Merriman was absolutely wonderful to work with. Within an hour of calling him he had emailed me the information on the vehicle I was interested in and within 2 hours I had my new 2015 Ford Explorer. Best car buying experience ever!!!!

lucasb

Apr 10, 2015

My father referred me to Crest Ford and Chris Merriman. Chris is very knowledgeable and easy to talk to. I special ordered a Ford F150 and Chris was very thorough with the whole ordering process. He also provided updates in a timely manner. When picking up the vehicle, Chris was very thorough showing all the features of the F150 and I did not feel rushed one bit. I enjoyed the time he spent with me. I highly recommend working with Chris Merriman at Crest Ford.

teamlead067

Apr 7, 2015

This is the second automobile we have leased from Chris Merriman. He was very helpful and friendly. He explained everything to us in a professional way and went above and beyond to help us understand the features of the Escape. I would recommend Crest Ford to anyone looking for a new car. Outstanding service.

Holly__

Feb 24, 2015

Very efficient and Glenn was very helpful. Quick and easy purchase. Car is also very clean.

kjdavis55

Feb 21, 2015

I was referred to Crest Ford and Chris Merriman by my brother. He has dealt with Chris for over 15 years. I bought my Ford Fusion Hybrid sight unseen and without test driving. Talking with Chris about the features and advantages of this particular vehicle made my mind up and I had him set everything up for the purchase. This was the smoothest car transaction that I have experienced in over 30 yrs. Thank you Chris Merriman and Crest Ford!!!

sdbrown88

Feb 20, 2015

This is my second lease from Crest and Chris really delivers. He always has made me feel secure and comfortable in my purchase. My experience with the service department was friendly and professional.

Cstumpmier

Feb 12, 2015

The process of leasing a car from Crest Ford and Chris Merriman couldn't have been easier. This is not the first time I have purchased from this dealer or salesman. I will not hesitate to return again and refer friends and family. Thank you for the great experience and highly professional service.

DG734

Feb 10, 2015

No other used or new car dealers compare. This will be the third car family & friends have bought here in the past year and not a single complaint yet.

jpdp1979

Jan 30, 2015

Been a family driving Ford vehicles for over 30 years, Chris Merriman is the best salesperson we have had. Deliveries are always very smooth and efficient.

KAM

Jan 29, 2015

Glenn was very straightforward with us on our used vehicle purchase. Vehicle was in good condition and a great buy. Pleasant experience overall. Will be back.

Tony

Jan 25, 2015

Excellent service! Buying a vehicle doesn't have to be hard or time consuming, and Mr. Merriman proved for the second time. Quick, efficient, highly professional.

Jaelyn Williams

Jan 13, 2015

Glenn was a great salesman, he answered all of my questions and was very nice. I will definitely refer some of my friends and family to crest ford. I'm extremely happy with the service and my brand new car!!

Happyelsewhere

Dec 31, 2014

Went to lease new truck, putting a 500 deposit down on a vehicle the payment was $30+ a month more than the price I was quoted at 2 other dealerships. I asked if they were forgetting a rebate or the a plan. They said no it's correct, ended up getting at other dealership, big surprise huh! I kept $700 + in my pocket. Be careful and check other dealers before purchase..

Mfitzge1

Dec 31, 2014

I Rarely do reviews but this one is a must..... I went online to see what Crest Ford had to offer. They had a feature the was a credit score estimator. I tried it and the number was higher than my actual score. Let's just say that our credit isn't the greatest. I provided my email to see if someone could help us out. Mr. Christopher Merriman emailed me back and started a dialog with us. He was very helpful. I have dealt with many car salesmen in my time and most of them I find hard to trust but not Mr. Merriman. He was really working for us trying to get us into the car we wanted and not just trying to make a sale. To make a long story short he was able to help us. We would recommend others to stop by Crest Ford and talk to Mr. Merriman.~m&t

tgpappasjr

Dec 30, 2014

Sometimes you find yourself in a situation where there are just not enough hours in the day to accomplish everything that you need to do. And that is the position I found myself in during the month of Dec 2014.I needed to get a new vehicle, I knew about what I wanted, I knew the options that were important to me. So I started looking around online at a few dealership inventories. Even that became too time consuming for the hours I had available.I contacted Crest Ford in Flat Rock, Mi And was given a salesman by the name of Chris Merriman unlike a couple of other salemen that I had talked with previously that wanted me to come down to their dealorship even though they did not have what I wanted in the dealership lot.I just did not have the time for that and apparently those other salesmen thought I was not a serious shopper.What Chris did for me was awesome he took down all my wants and all my want nots and became my eyes and legs he found a couple of vehicles that fit my criteria and then called me back at which time we were able to narrow it down to one vehicle. He then took care of all the paper work and financing for me and all I had to do was show up at the dealership sign a couple of documents take some instruction on my new vehicle and drive away.For me it was perfect I'm not going to say that for everyone online shopping will work or even going to the extent that I did of not even seeing the truck until 30 minutes before signing the papers, Buttttttt if you have time constraints and a ford is what you are looking for I'd ask for Chris Merriman at Crest Ford Flat Rock.Theodore G Pappas Jr.

arthur phillips

Oct 21, 2014

friendly sales, people new their job easy to get along with.

lisa33

Oct 21, 2014

Excellent salesman, very helpful. Worked hard to get me a nice vehicle that was also affordable!

p. Astorino

Oct 10, 2014

I would not go any where else. Salesman and services are top notch.Chris always goes out of his way to find just what I am looking for an that i am satisfied.

flatrockscot

Sep 30, 2014

Chris Merriman is the greatest salesperson...thorough from beginning to end in delivering our new EDGE Sport! The service people at this dealership are also THE BEST my wife and I have ever worked with...fair, fast and understand concerns. It is a pleasure to buy and service a vehicle with Crest Ford Flat Rock!

judyswearengin

Sep 30, 2014

CHRIS MERRIMAN IS ALWAYS THERE TO HELP YOU IN ANYWAY HE CAN. HE EXPLAIN EVERYTHING FROM THE START TO THE TIME YOU DRIVE OUT WITH THE VEHICLE AND THEN STAY IN TOUCH WITH YOU TO MAKE SURE EVERYTHING IS OK. IF I HEAR OF ANYONE WANTING A VEHICLE I TELL TO GO AND ASK FOR CHRIS MERRIMAN AT CREST FORD FLAT ROCK,MICH

stephanie.kryk.3

Sep 28, 2014

We went in looking to by a basic vehicle and left with a fully loaded Flex. I couldn't be happier! Thank you to Chris Merriman for helping us find a great vehicle for our family!-Paul and Stephanie Kryk

barckley

Sep 22, 2014

I purchased a used car from Crest Ford. The salesman was very helpful and patient as I had to wait a couple of days for financing to go through. The experience was very smooth at signing.

Jessica Efta

Sep 1, 2014

I went to Crest to purchase my first vehicle. I am an A plan customer and had been to a couple other dealers previously and was not treated well because they knew I was going to purchase Ford no matter what. My experience at Crest was amazing. Brent took the time to answer all of my questions, allowed my husband and I to take the time to discuss, and made sure we were completely satisfied before driving the car off the lot. I would recommend Crest (and Brent) to all my friends and family (Purchased 8/25/14)

Cristina.Horvath7

Aug 28, 2014

My husband and I dealt with our sales person again, Chris Merriman. We started working with him last year and he has been great! He explains everything in full detail and makes sure you are not getting steered in the wrong direction. He always shows you the best way to save money, or to get the better deal. He truly takes the time to go over every detail which is always helpful. He is very dedicated to his job and we will continue doing business with him. Thank you Chris!Chad and Cristina Chinavare

sweetiepie4u

Aug 17, 2014

I Rebecca R went to look into getting a new ride on 7-28-14 and Daniel Pesavento helped me out. Nice guy and they took care of me even though I was picky and demanding on what I wanted. I would recommend him and crest Ford to friends and family for sure.

Peter Surur

Aug 9, 2014

My sales person (Chris Merriman) is great person, he always explain everything for you and give you different options to chose from. He also show you the best way to save money. Would strongly recommend Crest Ford and sales person Chris Merriman along with the financial manager Ken Wood. Great people. Thank you for all you do :) Peter S. Date of purchase 8-7-14

kellie.brancheau.7

Aug 6, 2014

I got a 2014 Escape and my husband got a 2014 Fusion! We now have lower payments and will be saving a great deal on gas! Brent Rose was our salesman..He was great! He answered all our questions and showed us how each car worked! Ken went over all the financial stuff and explained everything and told us about all the options available! Great experience!

jwright74

Jul 30, 2014

They located the perfect vehicle for us and handled all the paper work from the loan to plates. we even ended up with more bells and whistles than we bargained for. We got one on one tutoring with the electronics in the vehicle and they sync'd my phone for me.

becky garner

Jul 25, 2014

I recently had my 2013 Ford Edge stolen while I was out of town and later found wrapped around a tree. I wanted another Edge with the same options my last one had, so we called Jim Glover up and told him what we wanted. Jim searched until he found just what we were looking for. When I arrived back in town, Jim had a new 2014 Edge sitting out front ready for me to inspect and drive. Jim goes out of his way to find the right vehicle for you. He has sold us several cars and trucks over the years. He is very friendly and makes you feel very comfortable. I would recommend him and Crest Ford to all my family and friends.

bhardecki

Jul 25, 2014

My experience at Crest Ford was fantastic! My dad sent me to them after being satisfied doing business with them previously. They really worked with me on pricing to get me into a brand new 2014 Focus. I worked with Dan, who was very helpful, friendly, and patient, as the process took a few weeks to complete. I would definitely recommend them to anybody looking for great service in their car buying experience! -Brittany H.

Kellynusbaum

Jul 18, 2014

We have been buying our cars from Jim Glover for a few years now. He is very friendly, makes you feel very comfortable. We tell everyone we know who is looking for a car to go see Jim Glover, he will take care of you. We leased a 2014 Fusion on 7-17-14 and we love it.

jcavill

Jul 3, 2014

I brought my 2010 Escape into Crest Ford to be serviced. While I waited I decided to look at new cars. I worked with Chris Merriman to see what my options were for selling my Escape and purchasing or leasing a new vehicle. I ended up selling my 2010 Escape and leasing a new 2014 Titanium Escape. Every time I have gone to Crest Ford for sales or service, they have always been great to work with. After having bad experiences at several other dealerships with both sales and service, this is the only dealership I will visit!Jennifer C - 6/30/14

bbailey112

Jul 2, 2014

My family has been purchasing new vehicles from Chris Merriman for years. He goes above and beyond to ensure customer quality is met. I enjoy working with him, because doesn't sugar coat anything and gives the straight facts. He keeps the customer's best interest in mind. I highly recommend Chris and Crest Ford for their reliable service. Brittany M 7/1/14.

Downriver12

Jun 28, 2014

If you are looking for a new vehicle, I highly recommend going to see John Bacarella. He has always been very helpful, knowledgeable and friendly.

sammierae

Jun 23, 2014

My overall experience at crest ford was great. We were helped immediately. No pressure. Told him exactly what we needed and gave us a few options . We went in on Thursday June 19th 2014 and we came back and picked our car up and took it home on June 20th. So far so good. We love the car and we loved our experience. Thanks CrestFord (Frank Scarpace)Jill Schlarb

Charlo1967

Jun 19, 2014

My experience with not only Crest Ford associates but, my sales man Jim Glover was wonderful. Everyone throughout the process of purchasing my 2014 Ford Fusionwas friendly. Even the process of purchasing my vehicle was fast and easy. Would definitely recommend not only the dealership but, my sales man as well. Charlene H6-17-2014

F150 Driver

Jun 17, 2014

Jeremy took the time to show us all the new bells & whistles on the new truck.

sgmjones

Jun 13, 2014

John Bacarella was everything you would want in a salesperson. I hope his follow-up on continuing issues meets my expectations. I will return to a salesperson 'year after year' who becaomes a friend and meets my needs.

victorialynn2007

Jun 13, 2014

So far we really are enjoying our newly leased 2014 Fusion. Jim Glover did a great job! He was quick to find us exactly what we were looking for. No pressure. I would highly recommend Jim and Crest Ford to anyone! Thanks again.Ralph M.06/02/14

LorieBobak

Jun 12, 2014

We have dealt with Chris Merriman at Crest Ford several times over the years, and have always been satisfied. This time was no different. Our lease was up on our 2011 F150, and we just leased a 2014 F150 to replace it. We were very happy with the service we received. We have recommended Chris Merriman and Crest Ford to others in the past, and would still continue to do so.

Ckvolleyball

Jun 9, 2014

This dealership...( actually the men the work there ) went above and beyond their services.. They called us often to let us know when our lease is/was up.. Making sure they had the car we wanted.. Took their time with us... Wouldn't go anywhere else! I wrote a review in this one before but forgot to put my name... Carolyn K 06/09/14

Ljones42697

Jun 5, 2014

I purchased my first ford at crest ford in flat rock. My salesman Brent rose was such a huge help I would recommend him to anyone. Thanks so much for all the help at the dealership

mikeandmarge01

Jun 2, 2014

Jim did a great job setting up test drives, finding the car we wanted and doing the paperwork. No high pressure or supprizes. Would buy their again ,

Adele

May 16, 2014

Glenn was very helpful. Answered all of my questions, helped me through applications and understanding them. He saw to it that I received all the information I needed. He will be highly recommended by me in the future.

Jon

May 15, 2014

Great help, and good people. Had a good inventorty of used truck, which I was looking for. Sent me one my way with a great used truck.

cubush

May 13, 2014

So far we really are enjoy our new leased 2014 Escape. We would recommend Crest Ford and Chris Merriman to anyone looking for new vehicle. You will surely enjoy your experience at Crest Ford and dealing with Chris Merriman.

AMA

May 9, 2014

Matt was very helpful from the moment I called him. He was very accomodating and he has a very nice spirit overall. I would surely recommend Matt for a car purchase because he is very helpful and NOT PUSHY at all.

tomy430

May 2, 2014

This is the second purchased vehicle from Crest Ford. Sales person very knowledgeable in all aspects of the vehicle and understanding the customer. Great Experience both times.

Cathy514

May 1, 2014

Always a pleasure dealing with Chris Merriman and the staff out at Crest Ford. Without a doubt the most organized group, cleanest showroom and service garage I've ever seen. We have been dealing with Crest Ford for years now, wouldn't think of going anywhere else.We always recommend them to our friends and family who have also used them and very satisfied and happy they made the switch.Totally satisfying experience!

Dcoppo

May 1, 2014

Great experience at Crest Ford. People very nice and friendly and knowledgeable. Chris is a great salesman and knows his products. Offered us test drives on a number of vehicles.

Hollyastein

May 1, 2014

Everything about my new purchase went smooth. Chris was very professional and knowledgeable. I also had a car that I traded in and I received a fair trade in price. I will continue to drive from Monroe to crest ford to do all my purchases.

rkm1005

Apr 30, 2014

Called to get the X-plan price on a vehicle, Jeremy was able to give me that information during that call, made arrangements to come in later that evening to have trade-in appraised and picked up new car 24 hours later. Great service!

Mark Steury

Apr 25, 2014

Rebecca, my salesperson did a wonderful job, anticipated my requests, and generally provided a very pleasant experience.

heinekengsp

Apr 25, 2014

Truck had warranty on the tires one went flat . My wife took it in for service and after leaving the wheel came off the car. I will never spend another dime at this dealership.

bradh70

Apr 17, 2014

I decided to take my 2008 ford focus into Crest ford to have a engine vibration fixed. It has around 85,000 miles on it and I personally changed all 3 OEM motor mounts myself just before taking it to Crest. After I changed them at home I still had the same type of engine vibration as before. So I made my appointment and had Crest look at it. I dropped it off and 1 day later got a call saying it was done. They told me they adjusted my new motor mounts. Nothing else was done to the car. I went to pick it up, but before signing paperwork I took it for a test drive. It had the same vibration after they finished the car. I got a hold of the service manager and had him test drive it to. He agreed that the car was not right. I left it another day to have it worked on again. I got a call the next day from service manager saying the car needed a 50 dollar PCM reflash to fix the vibration. I agreed to the reflash cost and about 5 hours later got a call saying it was finished and ready to pick up. I got dropped off to pick my car up again. I test drove the car and it was exactly the same as before they worked on it. I argued that I was not happy and they told me that was the best it was going to get. They charged me 170 bucks for absolutely nothing. I was extremely pissed and told them they will never see me again. I have told every single person about how I was treated and I know I have personally stopped a few people from using Crest ford for service or sales. They lost a lot of potential money from people that I persuaded not to visit this location.

Mr sorry

Feb 13, 2014

Took car in for recall work and dealer damaged my link pins doing the recall work. Car was horrible when I got it back. I would have been better off not having recall work done. I took car to local shop and had to replace my link pins.

Harley mom

Feb 4, 2014

I only emailed back & forth regarding a vehicle on the internet. The salesperson returned calls & snails quickly.

xkoz91x

Dec 10, 2013

Looked at the vehicle online. Called ahead, when we got to the dealership, it was ready for a test drive. Everything was as described on the website. Extremely friendly staff. Great first car buying experience. was in and out with a low-mileage vehicle. Great warranties available, very willing to help you as much as possible. Will be returning in the future!

danjjr

Oct 4, 2013

the sales and mgmt. at crest ford did an awesome job.......got the best price and trade in for my car......very professional and customer oriented

Mr Cosby

Sep 6, 2013

Was happy with my visit and purchase. Stayed after hours to finish process and purchase. Very helpful.

Amanda

Aug 15, 2013

Friendly staff, willing to help with any way possible. Best dealer I have been to.

Carol

Jul 26, 2013

Glenn was very helpful and friendly.went to a few other dealers that didn't seem to interested at really negotiating but Glenn jumped right in. He got me a good deal and I'm very satisfied and will pass his name along. Kudo's to Crest Ford.

Jaime Lee Good

Jul 20, 2013

Enjoyed the shopping process, and very friendly and pleasant. My daughter went to Gorna Ford and was treated like she was wasteing his time. Crest is Best!

Melissa D

Jul 15, 2013

Attentive sales person. Knowledgeable, helpful. Shared important information. Patient and honest.

Sanman19

Jul 2, 2013

it was pouring rain and their was quite a few people in here but we were taking care of quickly despite of the pouring rain. Glen Lackey was our salesman and was very polite and courtious and efficient and the transaction went very smoothly for our purchase of our 2008 ford escape. AAAAAA++++++

jane

Jun 7, 2013

My experience was great overall .I would highly recommend Matt and the entire staff at Crest Ford.

Amanda

Jun 6, 2013

Awesome service. Glen was such a help and everyone in the office helped me get the car I really wanted. Such a friendly atmosphere. I would recomend this dealer to anyone.

Vance

Jun 4, 2013

Matt was great to deal with, very knowledgeable about the options on the car and very helpful through out the whole process. Would recommend Crest Ford and Matt.

David Craig

Jun 3, 2013

Great experience! Super helpful ! Would definitely buy from again.

Anne

May 31, 2013

I came from Grand Blanc just to purchase a 2010 Ford Focus. Great Price, Great Service and my sales person Richard Craven was great! Connie the finance person was so helpful. Thank you.

Christina

May 30, 2013

Everything was excellent!! Everyone was very helpful and very time efficient. I would highly recommend ths wonderful dealership.

TruckLover

May 30, 2013

I bought a F-150 from Matt Shemwell and I must say it was the best car buying experience I've had. He was very attentive to my needs, and made the process as smooth as ever. I will definatly be returning, and sending anyone I know who needs a car, to Matt at Crest Ford.

Denise

May 29, 2013

Matt was Great!!!! He was very helpfull through every step. I would definitly recommend him and Crest Ford to any one!!!!!!!

Chad

May 23, 2013

excellent customer service today. everyone helped out with everything i needed. im very satisfied with the help i recieved here.

Kenneth Cavill and Jessica Chubb

May 20, 2013

My Fiance and I were out and about looking for a used but new vehicle. Matt Shemwell was the first to come and speak with us, and he was very helpful in our search, He was kind, friendly, and listened to what we were looking for in a vehicle and was on our page 100% of the way. Between him, and Connie Evans helping us with our purchase, everything was simple and a breeze for our first time buying a vehicle. They went through everything step by step, and made it simple and easy and was able to work with our budget. Honestly they are the best We've ever come across and I'd recommend them to anyone who was looking for a vehicle!!! Crest Ford Used is the best!

klett

May 20, 2013

had a great experience very proffessional efficient made buying atruck very easy

Kathy Taylor

Mar 1, 2013

Very pleased with service and help, happ, happy will come back again.

John

Feb 11, 2013

Great place to buy a car. Very helpful staff, very fair with pricing and are there to make things run as smoothly as possible. I would definitely come back in the future!

Red

Jan 14, 2013

Highly recommend this dealership to anyone ! Very proffesional !

Happy Mike M

Jan 9, 2013

Customer service was outstanding , bent over backwards to help me . Great deal !

Busy Guy

Dec 21, 2012

I just picked up my New Superduty F350 yesterday from Crest Ford. One phone call to Crest and my salesman, John Bacarella was able to get the truck that I wanted and needed for my business. Within 5 hours of my initial phone call I was driving a way with a new Superduty. John made my purchase the smoothest I have ever encountered. As a Busy business owner that is somethining I appreciate! Thanks again John Bacarella and Crest Ford.

Barbara

Dec 19, 2012

Shawn was very helpful and patient. What a great group of people to deal with. Shawn and Crest Ford were able to help me get a great car and make it a very smooth process.

crporte11

Dec 19, 2012

I have purchased mutliple cars from Crest Ford and have found the experiences to be easy, efficient, and enjoyable. I did not feel any pressure from my Salesman, John Bacarella, and he took care of all my needs. Will purchase from Crest again.

Hooked

Dec 19, 2012

Crest Ford is one of the best Dealerships I have ever purchased a vehicle from! My Sales person John Bacarella found the correct vehicle for me and priced it to fit my budget. I have never had a salesperson explain the features of my new vehicle so completly. My next car and every new vehicle will be Purchase from John Bacarella at Crest Ford.

Thomas

Dec 19, 2012

Whould give a 6 because of pizza and water and the stories of life that ours shared with us.

Spatlese

Sep 18, 2012

If you go there Mr. Ken Woods will jam you up with a $699 tire warrenty. One can buy a set of tire for that! Watch out!

spatlese

Sep 11, 2012

We were taken into ken Woods office to sign papers, and can you beleive it he was trying to jam us for $699.00 for some kind of wheel and tire warranty! I could have bought 4 tires for that!

focused

Aug 30, 2012

Seemed to have an efficient used car department. I am very satisfied with the car, and it was in nice condition, as represented. I was a bit annoyed that the sales rep, or he may have been a manager, stated twice that he'd put $34 worth of gas in the tank. When I checked it as I left the dealership it was obvious that the gauge was still below 1/4 full - exactly where it was when I test drove the vehicle. I live 50 miles from the dealership, and the gauge was on empty well before I got home. I didn't know whether the gauge was faulty or I was actually out of gas. Fortunately I stopped for gas - and found the tank really was nearly empty. How foolish to ruin what had otherwise been a pleasant sales experience. Of course they knew I'd not return there for service. What they didn't know was that the friend who drove me there had planned to return to replace his car as well. Of course, he's changed his mind.

dynomr1

May 21, 2012

Had a $700 repair done (smart junction box replaced) and then less than 2 weeks later the car died and the cause is the smart junction box has broken "clips" that push it together during installation. They charged us for a new battery(less than 2 years old) and said the box has to be replaced and it is not their problem. Do not have your car repaired here...anywhere else would be better! They take no responsibility for their mechanics work.LESS THAN 2 WEEKS-$700...WOW!

seadooman09

Apr 11, 2011

After 60,000 miles I decided to visit Crest Ford for a Transmission Flush on my 2007 Ford Fusion. After Specifing to the Service Advisor to verify that the Correct FNR5 Transmission Fluid was to be used, I waited in the waiting Room. When my car was finished I went to pay the bill and it had listed MERCRON V transmission fluid was used. After quesitoning the Service Advisor they went back to check with the mechanic and she said she would get right back with me. After 15 mins and no responce from the Service Advisor I confronted her and a mechanic, who both told me MERCRON V was the correct transmission fluid, even after I showed them in my Owners Manual and a FORD MOTORCRAFT website it was not the correct fluid. After many excuses going round and round for 5 minutes, they agreed to reflush my transmission free of charge. While Crest Ford did fix thier screw up, they tryed to play every excuse in the book to make me believe they put the correct fluid in the first time. I would not recomend doing any Service Work at this dealer as they cannot even put the correct Transmission Fluid in a car and even the Transmission Mechanic Stated he has never used FNR5 Fluid(The Correct Fluid) in a Ford Fusion with the FNR5 Transmission.

ship111

Jun 24, 2010

My wife and I bought new Edges from this dealership, WOW what a great time we had. I will send them a lot of customers. I have purchased 30 vehicles in my lifetime this was the most fun. Steve Shipley is a Great asset to this company. Thanks,