Aaron Clark

16 de nov. de 2015

Called Barbara Smith on Monday. By Tuesday the car was purchased without me having to step foot in the dealership. They brought the car and paperwork to me - over an hour away. Their customer service acumen is above and beyond.

Douglas J Kinney

12 de nov. de 2015

Received very good service and offered loaner vehicle

TaRhonda Blevins

12 de nov. de 2015

Great service. Lisa helped me out tremendously. I love BMW

Smith

10 de nov. de 2015

After 75,000 miles needed a blower fan replaced. Provided a nice loaner and my car was ready the next day.

JS Goodman

9 de nov. de 2015

Dealership was very professional, courteous and knowledgeable...

Kevin Ryan

6 de nov. de 2015

Great service. In and out in minutes at drop off and pick up!

Anthony Barnes

6 de nov. de 2015

I had a great buying experience with Critz BMW. My salesperson was courteous and exceeded my expectations by providing excellent customer service. My wife and I were constantly updated in the process of obtaining our vehicle which made this purchase easy in every way.

Ebony Campbell

6 de nov. de 2015

My A service went very well. Henry Sylvester was my service advisorand made my experience very pleasant. I was seen as soon as I arrived and did not have to wait very long as my car was being serviced. Overall great experience!!

Annemarie Gierling Gault

5 de nov. de 2015

the sale person Marc Arnold did an fabualous Job. Mr. Gilbert as well

L. Hartley

3 de nov. de 2015

These folks were great. We were out of town and having car trouble. We made it in to the dealership. We were set up in a rental car (at no cost to us) and back on the road in no time. We were given regular updates on the status of the repairs and were able to make arrangements to pick up the car at a time the dealership was closed. Had an outstanding experience with these exceptional people.

Camper

2 de nov. de 2015

The service person was courtesy. The repair was completed in a timely manner.

T. F. Hairston

2 de nov. de 2015

Very pleased with experience. This all I am going to write. I would like to help, but completing the review is too much trouble.

Kelly Smith

2 de nov. de 2015

Excellent customer service. Friendly knowledgable staff. Went above and beyond to assist us in getting the car we were looking for in the price range we needed. We will definetely be returning customers and will refer friends and family to this dealership.

Patricia Sloan

1 de nov. de 2015

Everything was perfect. Miss Tiffany is the BEST!! She explains everything involved with our car. So very happy that she is there. Please don't ever let her leave.

Rick

1 de nov. de 2015

I would have appreciated better updates on the status of the repair. I expected calls on Thursday and then on Friday which never happen. I finally called on Saturday and found out the car was finally ready. Tiffany was great.....the communications went down hill to whoever was covering for her at the end of the week

Laura

1 de nov. de 2015

I have leased and/or purchased for years! Everyone is always welcoming, helpful and curtious. I find working with the team at Critz BMW to be a very pleasant experience. I would highly recommend this dealer in regards to anyone interested in the purchase or lease of a BMW.

Susan

29 de oct. de 2015

As usual Critz BMW did a fantastic service job. Although my BMW convertible is 6yrs old, it needed a new battery. The only disappointing factor is that Critz BMW does not offer a Car or Ride Service from Savannah to Richmond Hill, GA :(

Denny Phillips

27 de oct. de 2015

Very very satisfied customer five stars across-the-board!

Shila

26 de oct. de 2015

Very Satisfied, Tiffany is prompt and professional. So was the service crew on the day of service.

E. Whitaker

23 de oct. de 2015

Difficult getting through to Service associates to make an appointment.

H. Moody

22 de oct. de 2015

Tiffany was the service writer. She was very attentive and covered all the bases. She was informative knowledgeable and courteous. I is obvious customer care is a priority at Critz.

Liux Paulino

22 de oct. de 2015

the best or nothing, excellent people, amenities, and of course excellent services.

Julia Kaye Holland

22 de oct. de 2015

Joe was super nice and kept me informed of every aspect of my repair! Loves that he recognizes me right away, and calls me by name. Love the guys at Critz and how well they take care of you!

Marion Burns

22 de oct. de 2015

I was seen as I arrive and was given loaner. when I returned all but one problem was complete except one thing a part had to be order for.

Customer Dr M

21 de oct. de 2015

Wonderful service. In and out in less than 15 min when I brought in vehicle and when I picked it up. 100,000 mile check with repair of rear brakes in one day and I was provided a loaner to drive during the day. They even did complimentary care wash.

David N. Smith

21 de oct. de 2015

I took the 2013 X3 for the repair. While I was waiting, I saw a new 2016 X4 and I like it and I bought it.The salesman Jim Kowalchuk was just great helping me with everything. I and my wife normally deal with Jim and I would recommend him to everybody who is looking to buy a new or a used BMW.

John Higgins

20 de oct. de 2015

Great Yukon Denali buying experience with Mike Mosley at Critz GMC!

Katherine Copeland

17 de oct. de 2015

I've been a Critz customer for 16 years so far. I absolutely love the excellent service and personalized attention that I receive every time I visit Critz. I observed also how they appear to treat all their customers with respect. You make your customers feel esteemed and I thank you for the care that you render your patrons, both in the service department and in the sales dept. / showroom.

David N. Smith

17 de oct. de 2015

My car was repaired as good as new. But still I ended up trading in X3 and buying a new X4 because I liked what I saw.

Rev. Steve Schulte

17 de oct. de 2015

Andy did a wonderful job on the service of my ML. Thanks!

George

16 de oct. de 2015

Replacement parts were expedited and repairs were completed the next morning.Excellent communication and follow up by Michael in service.

Mrs. Julie Bright-Dinkins

14 de oct. de 2015

Service was Great!!!! They even have me a complementary car wash & vacuum service which I thought was AWESOME!!!

Mike

11 de oct. de 2015

I always return to Critz for all my service work. Their Service department is always very professional.

J

10 de oct. de 2015

Went in for an oil change. Everything went smooth. The car detail was not really a detail, lots of dry water spots on the car. There was also a multi-point inspection but my tires pressures were not checked and when I left there is around a 4 psi difference between the tires.

Nicole Hubbard

9 de oct. de 2015

Very pleased. Charles & David are great. That is why I purchased the extended warranty, because of them. So glad I did as i needed it.

Edward Wnorowski

9 de oct. de 2015

Excellent Service, by the service department.They also provided a repair history on my 2007 GL 450 which I appreciated very much.The Service Department is always will to please,Thank you all for your attention to details.

Sara

8 de oct. de 2015

Took my car in with a flat tire. Charles went above and beyond to get me taken care of and back on the road!

Lou Lodico

7 de oct. de 2015

Typical great Critz service. Service advisor was top notch. Car looked neat and clean on return. Loaner was AOK also. Have I used 50 words yet?

Chris

5 de oct. de 2015

Awesome crew of employees and easy to work with. Bought a used car and was very satisfied with the quality.

Cheryl

3 de oct. de 2015

Great experience buying my new BMW. Would definitely recommend this dealership

Jennifer Cribbs

1 de oct. de 2015

I was very satisfied with the way my Service Adviser kept me up to date and dealt with the extended warranty company. I was also happy with the repairs.

JEAN MAX DORSINVILLE

1 de oct. de 2015

VERY GOOD short of Excellent for lack of proper communication.

Barbara Victor

1 de oct. de 2015

Henry was very helpful and I hope Richard is feeling better and back at Critz soon!

Tom Bush BMW

29 de sep. de 2015

Very friendly and nice people work there.Thank you .David.

Murray Copp

22 de sep. de 2015

All positive. Tiffany is very competent and excellent at her service job.

Thomas Sullivan

22 de sep. de 2015

Very satisfied with my service. Everything was on time and they did a great job.

Charles Foss

22 de sep. de 2015

I have been taking my Buick vehicles to Critz for service and repairs for the last 15 years. They have always performed quality service and repairs each time. The cost has been comparable to non dealership shops. I wood recommend Critz for service on your Buick or GMC product.

The Wilson's

22 de sep. de 2015

Salesman, Mike was awesome. By far the best automobile purchase experience we have had in 15yrs. No hassle just met the need in a timely manner with no hangups.

Paul mcgee

22 de sep. de 2015

Great place for service. I have been here a few times now and they are always great.

Kevin williams

20 de sep. de 2015

Had my 06 e class towed in to Atlanta they said it would be about 3500 to fix and could have other issues, called and had towed to Critz they called me the day after to let me know it needed a gateway module and that this was a common issue so this 500.00 repair would be all I needed thanks for being honest

KarlGA

17 de sep. de 2015

The only problem I had was, two leaks were found by your maintenance team. But when returning home the locations were cleaned up and no leaks were found. The oil and power steering fluid that was on them was fresh when cleaned. No leaks were found after driving and the next day no oil stains on the drive way. I believe this is a quality assurance issue. Almost like the person filling the fluids was not the person that did the inspection and they didn't talk to each other.

Elizabeth MB

16 de sep. de 2015

I've been buying BMWs at Critz for 30 years because of their excellent service. In fact, I drive 70 miles to do business with Critz. Their service department is just superb.

Martha(Mrs Danny Kight) Kight

7 de sep. de 2015

Not really happy wth the sales manager. He was an hour late for our final appointment, and we certainly were not happy wth his attitude. Not so sure our business was appreciated. I have recommended Critz many times to friends thru the years. We have had a Mercedes since the 70's. We dealt with Richard many times and was very happy, but this experience was not the same.

gtkin

27 de ago. de 2015

Brake service took two and a half days. All calls to get updates were not answered. A recording left was not returned. Work was good but took way to long.

Vernon Stroman

15 de ago. de 2015

Totally enjoy the service every time I take any of my cars.

Jim B

14 de ago. de 2015

I just recently purchased a BMW 328xi from Critz BMW. The sales consultant Ziggy was very knowledgeable and made the sale quite easy. I have used their service department for the last year and this was a big reason I chose Critz to get my BMW .

Brad Fields

14 de ago. de 2015

Like the title states, my experience at Critz BMW was truly awesome. Lisa Leach is the greatest, nothing but high quality service all around.

Guy S

12 de ago. de 2015

I just recently purchased my fourth E350, (2016 E350) and this buying and delivery experience was really outstanding. My sales agent was Fiorella Truslow and she made sure everything I wanted was available and correct on the purchase order. She kept me informed of the car's progress through the entire build and delivery process. On the day I took delivery, the signing paperwork was ready and the process was smooth and quick. After signing the paperwork I was introduced to Faisal Johnson, the consierge, who transferred all the MBrace and Srius accounts over to the new car. This was a very welcome and helpful service. I and Fasial then spent a great deal of time in the car going through a familiarization of all the new features. From start to finish this was an outstanding buying and delivery experience. The entire delivery day was well planned out and executed. Thanks to all.

Ken Ritchie

7 de ago. de 2015

Just purchased my first Mercedes from Critz. Everyone with whom I came in contact was extremely well trained and competent. Never thought of auto dealer personnel as endearing till now.

Lou D.

5 de ago. de 2015

My purchase was an excellent experience. Dealt directly with the Sales Manager by phone and within two hours, we agreed on price of new vehicle and sale of my tradin. Picked up car next day, was in/ out within two hours. Second purchase at Critz Mercedes and both experiences were great!

Craig McEwen

3 de ago. de 2015

Not only did I get a prompt oil change but they toped-off my fluids, vacuumed and washed my car. Top notch!

Marquis"Vonne"Byrd

2 de ago. de 2015

Just wanted to acknowledge Tiffany Frost-Small for her outstanding customer service as always she makes you feel like your worth a million dollars even though I'm no where near that in life just yet she is an asset to Critz Benz make sure to ask for her as your service writer she goes over & beyond....

John G.

2 de ago. de 2015

As always, Critz service was superb! I'm always treated well at Critz!

BigArt

31 de jul. de 2015

I have always had the best of experiences at Critz

Lennie

29 de jul. de 2015

My service advisor was very informative and helpful. Although I had to buy 4 new tires, he beat the local tire store price.

Eugene Cuspard

13 de jul. de 2015

Wonderful service and always satisfied. When I traded my car I got a great trade in and got my new car at a great deal.

Roger Haneline

12 de jul. de 2015

I needed to have an oil change. Critz was able to get me in the next day. And I was advised that my tires may need replacement at the next service---a little extra information to think about.

cheryli

6 de jul. de 2015

Tiffany is smart. She's quick. She's efficient. And most importantly, she knows what she is doing. My highest accolades for her.

peter carr

26 de mar. de 2015

My service advisor was great. She took car of my Sprinter Chassis ABS sensor problem in a professional and courteous manner.

john doe

24 de mar. de 2015

As always, I received excellent service at Critz. $250 or thereabouts seemed expensive for a battery however

Bonnie W

24 de mar. de 2015

As always, received excellent service from Critz BMW for my 2014 X5. Friendly, efficient customer service.

Jennifer Meyer

24 de mar. de 2015

This was my first time using Critz Service. I will now use them for all of my needs. The repair was not simple, and they kept me informed all along the way and were very flexible with my schedule.

jeff Brown

23 de mar. de 2015

My service advisor David, always gives me the correct information, good or bad, with repairs completed in a timely manner.My overall experience with the service department has been very good.

Mrs. Widener-Rivera

21 de mar. de 2015

David and other staff helping were wonderful in the BMW department. It is always nice to see and talk with Jerry (who sold me the car) when I am in for service! Thank you! Wallette

Eugenie D. Barrow

16 de mar. de 2015

Speedy, reliable and friendly services. As always.

TC

15 de mar. de 2015

Impressed with sales person. Buying experience was fast and convenient.

Karen

14 de mar. de 2015

I trade cars frequently. The experience with Critz was by far the most pleasant and enjoyable car buying experience ever. They were extremely organized, the preparation prior to my arrival was extraordinary, everyone was professional and competent. Fiorella Truslow was the sales representative and she was exceptional. When I am ready to trade again I will call Fiorella first!! The Critz dealership is a 6 hour drive for me but I will gladly make the trip again to get the quality of service provided by Fiorella and the Critz dealership. Many dealerships could take some lessons from the people at Critz.

Leslie

14 de mar. de 2015

We had both our BMWS serviced at the same time. We had extensive work done on both cars. We were given a loaner car for 8 days. Joe Smith (service rep) was very helpful and attentive to all our needs.

Beverley Reynolds

12 de mar. de 2015

The service was quickly performed and the customer service woman was efficient and helpful. I'm sorry I've forgotten her name. Very friendly and fast!

Mike

9 de mar. de 2015

Service advisor was very professional and knowledgable. This group is consistently a great group to do business with.

Andreas U. Stanton

8 de mar. de 2015

You need to know that Michael did an outstanding job yesterday...yes outstanding with quality. He was efficient, friendly, informative, up to par on matters and he hustled.....getting the job done. He was the best customer service agent I have had for years. He was on it and got me in and out. If anyone deserves a raise......he does. You have one service agent that is truly worth keeping and promoting. Please tell him that I greatly appreciate his efforts. Thank you Michael! Sincerely, Andreas U. Stanton....employed with DHS

Terri Barfield

7 de mar. de 2015

Thanks for the quick service when I was trying to get out of town for my father's 80th birthday party!

Linda

6 de mar. de 2015

The service was performed timely and as requested.

Chris

3 de mar. de 2015

As always, Critz GMC service is top notch. While no one looks forward to taking their vehicle in for a repair, I know, for me, there is no other option. Great job.

Gene sauers

1 de mar. de 2015

I had a great exspience at Critz in Savannah . They have always treated me kindly and fairly . I will continue being a loyal customer . Thanks Critz !

Marion Burns

27 de feb. de 2015

One of the best service experience I have ever had. Tiffany and the Service Manager were great.

Chris

26 de feb. de 2015

The folks at Critz were very good. Once we were sold on the vehicle, the negotiation process was fast and reasonable. I think both parties walked away satisfied. Very pleasant, no games or pressure. Both the sales rep and the manager were military veterans as are we...probably not important in the car buying process, but I think we all got the feeling that none of us were trying to take advantage of the other. I guess it is unusual to walk out if a dealership and still feel satisfied a week later.

Keith

25 de feb. de 2015

We were very pleased with the prompt service and professional attitude displayed by your employees. I would especially like to praise Kyle at the service desk who was able to get the serpentine belt replaced on our ML 350. We were visiting from out of town and this was an emergency repair. Jay was very helpful as well. He gave us a ride to Ogelthorpe Mall so we could kill some time while the repairs were being made and he picked us back up as soon as the car was ready. Thanks for making what could have been a very trying situation practically stress free.

Pastor Alphonso Piper Sr

22 de feb. de 2015

I Love this Dealership . You always do a great job. Ralph is my Salesman He always on top doing a great JOB!!!!

Les

21 de feb. de 2015

Tiffany is fantastic! She went above and beyond in getting our vehicle fully repaired. She maintained periodic contacts with us during the week needed for total repair to be completed. Thank you so much, Tiffany, for putting the customer first!

Claire Greeney

21 de feb. de 2015

Very professional. Very clean facility. The cost for four new tires is Steep. That is something I have to look into more. Assessment done on the volume of NSTAR competing with music, both at same time. No big deal! just wanted to make sure one does not compete with the other system. It is distracting when both are present.ThanksClaire

Steve Schulte

21 de feb. de 2015

The service they performed solved the issue. Andy, as always, did a fine job! And Tiffany is always so cheerful, friendly, and helpful. Thanks!

Andrea Pitts

19 de feb. de 2015

Very satisfied with the professional and helpful assistance of our representative, Charles Campbell

Faye B. Harris

19 de feb. de 2015

Great Service. I have been buying and dealing with Critz for approximately 10 years and they have always been very professional in their service and sales. I would recommend them to anyone wanting to purchase the ultimate driving machine!!!

Wendell Chase

18 de feb. de 2015

The staff at Critz Mercedes was outstanding as usual. Tiffany, my service clerk was more than helpful in assisting me with my lost Identification card situation. She had the service tech go in and retrieve it without haste. I also had a great experience with a salesman named Drew. He showed me a 2013 S550. He was very knowledgeable about the vehicle and his presentation was excellent. I am definitely considering purchasing that vehicle in the near future.

Betty Benner

18 de feb. de 2015

I honestly don't know how you could improve on Charles Campbell. He is professional,yet personal; efficient yet not one who rushes either the work or the customer. I've bought my last two vehicles at Critz BMW because I'm purchasing a quality car, and I'm also getting exceptional service. I'm driving 65 miles from Jesup to do business at Critz - that says it all!Thanks,Betty BennerJesup, GA

Judy Roth

17 de feb. de 2015

Both Customer Service (Tiffany Small) and Service Center are great to work with. Service was completed on time and we would not hesitate to return.

Maureen

17 de feb. de 2015

I went to Critz wanting to trade my 2012 Buick Enclave for a 2015 model. My sales person, Victoria, was very helpful. and I got the car I wanted for a good deal. It was a courtesy car, so it had a couple of small scratches, which they had me bring it back a couple of days later to fix. They fixed it beautifully and I'm very pleased with the result.

Greer Broyles

15 de feb. de 2015

Great service. Highly recommend CRITZ . Complementary car wash as well.

Jnies

13 de feb. de 2015

Although I did not purchase my X6 at Critz of Savannah, my service experience there has always been exceptional. David as well as the rest of the BMW service specialists have always been more than accomodating, not to mention very efficient and thorough w/ each visit. It is rare these days to find such a professional, pleasant service environment. So much so that we went to Critz Mercedes for my husband's current vehicle and plan to purchase our next vehicles from Critz.

Jackie

9 de feb. de 2015

It is always a pleasure to have service completed at Critz, very friendly and efficient!

Hal Sims

8 de feb. de 2015

Tiffany is wonderful. Energetic and is a customer advocate Hal Sims

Ken Larsen

7 de feb. de 2015

Satisfied. Tried to submit, but rejected several times, shouldn't force answering.

Konrad S. White

6 de feb. de 2015

Friendly and helpful staff.Excellent service.I feel confident my car is well taken care of and go nowhere else for service.

Mike McDevitt

6 de feb. de 2015

Best service of anykind. Online appointment. Email confirmation. All while riding. Very fair price for service. Good managers. Spotless up to date facility. Prompt. Everyone should be this good.

Cheryl I. Lang

6 de ene. de 2015

Both Fiorella, the Sales Specialist and Greg, the Business Manager were excellent. Highly recommend them for a Mercedes-Benz purchase. They are true professionals.

Whitaker

1 de ene. de 2015

Took a while to get the part, but I assume that was USPostal service. Charles was great at explaining the issue.

Coopa

26 de dic. de 2014

I recently purchased my first Mercedes-Benz through Samantha McRoy. I never once felt like she was trying to hustle me. She was very honest throughout our visit and kept my mind at ease the entire time. It didn't even feel like we were buying a car. She handled everything with such professionalism and courtesy, and we will definitely recommend her to anyone who asks about our new car! Also, Greg the finance guy was extremely pleasant. Best car buying experience I've had.

George

24 de dic. de 2014

All work was completed on time. Easy use of the on line reservation system.

Dr Jerry m Mann

20 de dic. de 2014

Since we reside in two places, I compare you to a dealership in Santa Fe. I like them better because the mechanic comes out and discusses your car, from the tires up. I would pay extra! I had some issues with my ml350 and I will never know now until my service in Santa Fe. The people I meet were great, friendly and helpful, but more value added would offered as I described.

Richard mike,jr

19 de dic. de 2014

Overall service was good and the people at the service desk Richard and miss small is very good at what they Do, thanks.

John Jordre

14 de dic. de 2014

Battery replaceed on my X3 2009 on Saturday David Minadeo was my service advisorHe was excellent We did not have appt but needed it done ASAPEverything was done quickly & to our complete satisfactionThank you for your excellent & professional service John Jordre

Nathaniel Ivy

13 de dic. de 2014

Best customer service! The engine light was on in my GMC Sierra. Several things causing this problem were covered under warranty. Critz, toke care of everything in a timely manner, and kept me informed. Thank you, Christina.

Robert

12 de dic. de 2014

Mr. Drew Silver did an outstanding job and I would definitely purchase a car from him again. He was very knowledgeable about the process and very courteous and professional. Everyone at the facility were friendly and enage with me as soon as I arrived. Great Dealership.

William Bruggeman

6 de dic. de 2014

Your entire staff were extremely helpful and kind. I was allowed to bring my dog to the lounge. Someone brought her some treats and a plate for water. I dont think I have ever felt that kind of attention. A loaner car was also given for me to used due to our ubusual circumstances. Thank you vrry much!!!Bill Bruggeman

Janet B. Wilson

3 de dic. de 2014

The service, when I got it, was fine, and they provided me with a retal car for the entire period. The only fault was in procuring the parts; Altogether thee whole process took over a week due to slowness on the part of the parts people. This was ameliorated by the use of the rental car.

Dick Ogden

3 de dic. de 2014

Our experience with Critz and our salesman, Mark Arnold made what has usually been a less than positive experience into a pleasure. Will visit with them again when it's time to replace my wife's Lexus.

Christopher Cooke

3 de dic. de 2014

The Critz Service Dept was amazing. I called in for an appointment in which I recwived the same day. When I arrived my car was immediately taken in to service. Within two hours I was signing my service receipt and briefed thoroughly on the status of my vehicle. I would defiantly disagree with anyone who would claim that Critz doesn't offer service on the level of commendable or greater.

Linda Y. Bowers

2 de dic. de 2014

Service is never a problem at Critz. It is always easy to get an appointment that meets my schedule and my service rep Tiffany is a pleasure. She is great to follow thru and make sure my vehicle is ready when promised and all requests have been addressed. I am employed in the service industry and would love to have her on my team!!

Lou Lodico

18 de nov. de 2014

First class service all the way. Tiffany called and explained what was going on. Loaner was supplied and service finished as promised. Warranty work done as needed.

WC

10 de nov. de 2014

I have been a Critz client for over 10 years. I have purchased 2 cars and always have my servic done at Critz..... They are a pleasure to deal with

Brenda P. Gilchrist

4 de nov. de 2014

Quality of Repair is incomplete at this time...parts were ordered to complete service.

John from Canada

4 de nov. de 2014

Our car broke down on I95 South on our Way to Floida. The customer service advisor was able to fit us into their busy service schedule fix our car and get us on our way. He was excellent and provided great service to us!

w.o. craft

3 de nov. de 2014

On tire matters at least, service techs should make sure the tires are inflated to the required amounts. Ours were given back to us with more than 8lbs under in the front and near 10 in the rear. This triggered the tire pressure monitor to alert us to the deficiency just the day after we picked up the car from Critz.

Laura

2 de nov. de 2014

It has been a very long time since I have had an impeccable customer service experience...and by far Critz Service team exceeded my very high expectations. From the friendliness to the attention to detail and follow up, I strongly recommend Critz for all your service needs. I will continue to plan my services around my 5 and half hour trips to Savannah!!!!

Claire

1 de nov. de 2014

Although I didn't purchace my car from Critz I appreciate the fine service it was given-a driver to our destination in Savannah, Robert who organized our service and got it done in a timely manner, and a wash and detail that will last a good while. See you next time. Thanks.

MMP

29 de oct. de 2014

Took GM car in for recalls and service. Mentioned a couple of odd creaks the car was having. Service diagnosed creaking problem, called GM and with GM's approval did out of warranty repairs for minimal deductable under warranty (5% of repair cost). For most of the car issues the vehicle Warranty had expired. Critz Service Dept. was very proactive about contacting GM directly with issues they felt were not right on the vehicle. Could not be happier with Critz Service Dept. and the outcome. Definitely will stay with this dealership for Service! THANK YOU CRITZ!!!

Peter

27 de oct. de 2014

Our vehicle was fixed in a timely manner and when our car overheated after leaving the dealership, a tow was arranged and a loaner car was brought to us on the side of the road ASAP.

Greg Hanchin

26 de oct. de 2014

I had a flat on rt.95 at the Savanna exit. After Mercedes road service put on the spare (whatever tire) I had to try and find a new tire to complete the rest of our journey to Virginia .After stopping at several tire stores and told it would have to be ordered due to the size for a GL450. We were able to locate the Mercedes dealership. The people at Critz Mercedes were great .they saw to the comfort of my wife ,our dog,and myself .the tire was replaced put back on the vehicle and we were back on the road in less than an hour.This took place late on a Friday afternoon and we thought we might be stuck for the night waiting to get this fixed.We truly appreciate the service team at Critz for all they did to make our experience a good one. I would highly recommend Critz's service department .

David L Litten

22 de oct. de 2014

Did a first class job---My 750LI looked and ran like it just came off the show room floor!!!!GREAT WORK

Warren

22 de oct. de 2014

Outstanding service. On time and well performed. Service staff is top notch.

Lori

21 de oct. de 2014

Mark Reese was very helpful and very knowledgeable. This is my first BMW and so far I am loving the car. I would highly recommend my family and friends that are looking for a new vehicle to go by and speak with Mark at Critz BMW. The car not only drives well but it also is comfy to ride in. I wasn't to sure at first with me being a sports car person and need the speed, but BMW changed my views on that. BMW has the get up and go that I like while having the luxury and room for my whole family.

John

12 de oct. de 2014

Excellent service. Explained the repairs well. Required repairs needed also explained.

Chris

10 de oct. de 2014

Great job as always by Critz GMC service. I know this may sound strange, but the bill was far less than what I anticipated. Great goup!

Jeffery

8 de oct. de 2014

I was very happy with the service I received from Critz Auto Group. I made an appointment with a very knowledgeable Service Adviser who listen to and understood my issues with my vehicle on this service visit. The service was completed on time and all of my issues were repaired. I was given a loaner to drive for the day which really made my service visit very convenient for me. I wash able to make it to and from work on time without any interruptions to my day.I would highly recommend this dealership to others.

Elliot Ingram

7 de oct. de 2014

Car was repaired as requested in the time frame requested. Returned cleaner than when I took it in.

Robert Meuleman

5 de oct. de 2014

Friendly and helpful service from the intake desk.

Carl McManamy

3 de oct. de 2014

Tiffany does a great job and is very user friendly. Your email heading is vague and misleading. I deleted your email thinking it was junk mail. Later I realized what I did. Going back and searching for the email was a pain. If your responses are low, this is one of the main reasons. Use more clarity.

Joe D

2 de oct. de 2014

Great Customer Service and Sales Personnel. Friendly and factual salesman and no surprises. General Manager as well as the Finance Manager informative and helpful throughout the entire buying process. Would recommend this dealer to my friends and will return in the future to purchase my next Auto.

R and J

28 de sep. de 2014

We purchased the X4 (first time BMW owner) with Critz. While we talked with other dealers, they clearly wanted our business more. Donna and Lori were incredibly responsive and complete in their communications. Although we did not visit the dealer in our purchasing process, it seemed like the two of them are now close friends. We ordered our vehicle and picked it up at the factory. Lori and Donna made the entire process happen in less than four weeks. We look forward to a long relationship with the Critz team.

Betty L G Morgan

25 de sep. de 2014

I love coming to bring my car for service at Critz/Buick/Mercedes Benz department. Tiffany Small takes care of me. I love the way she handles her customers. Her management skills are impeccable. She is always cordial, smiling, and has personality plus. She explains all that is asked about your vehicle. She returns phone calls when necessary. She is a great asset to the company. She continues to strive for excellence each time I come to the service department. Rating: 5 Stars

Don Scarpa

24 de sep. de 2014

As usual everything was perfect. If I had one issue it would be the time it takes for an oil change, while I realize other services are checked, almost two hours seems like a long time considering the fact that I had an appointment.

Jackie

24 de sep. de 2014

The experience with the employee was great. The staff was friendly. All the questions that we asked was answered. Also said that we could call at any time.

James

23 de sep. de 2014

Setup an appointment for my E320 bluetec it took a little longer than expected but it was worth it got peace of mind while driving now & Tiffany gave me a complimentary umbrella Go there if you want your mercedes taken care of

WALLACE MOYE

1 de sep. de 2014

VERY GOOD EXPERIENCE. CHUCK AND HIS ASSISTANT WAS GREAT AS ALWAYS

Bob Ray

26 de ago. de 2014

Just had my 10,000 mile service. Tiffany was my advisor and handled everything professionally and with a lot of personality. In and out in now time with service complete, nail removed from tire, and the car washed to boot. All while I enjoyed coffee in the waiting room.

Ed Dean

15 de ago. de 2014

I bought a 2009 SLK 300 CPO from a Mercedes dealer in Memphis. After returning to Savannah about a week after my purchase, the A/C went out. I called Critz and spoke with Chuck. He was able to get the car in within a day or so, but said he did not have any loaner vehicles. I told him I could wait a few days. I made the appointment for July 31st, when a loaner would be available. When I arrived the staff was friendly, there was a little confusion about a loaner. Chuck sprang into action! He called Enterprise and arranged for a car to be delivered for me. The next Saturday (Aug 2nd) my car was not quite ready, however, my wife and I were near Critz, so we stopped in to check on the progress. Chuck was not there, but Tifany was and explained that the service department was not open on the weekend. She did an amazing thing! First, she remembered me bringing in the car for service; then she said - "We've got to get you out of that rental and put you in a Mercedes!!!!" And she did!!!! We had a great conversation and she took care of us. One last comment. Before purchasing the SLK, I stopped by on a Saturday morning. Brian (from Statesboro) was working. I told him of my impending purchase and he asked me if I had the VIN number and that he would do a little recon. I gave the information to him and he took the time to talk with me about the SLK. No pressure, no angle, no ulterior motive!! I felt he was actually interested in making sure we bought the car that was right for us. It spoke volumes about the integrity and the professionalism of the dealership. You have an awesome team. I work at FlightSafety International and we understand that our business is based on customer service (yes, we teach folks to fly Gulfstream jets, However, what keeps them coming back to our Savannah Center is the long lasting relationships we have built - integrity and trust!! Please, please share this with Chuck, Tiffany and Brian!!! Thank you, Ed Dean

Brock Tedrick

14 de ago. de 2014

Great experience. Lori Mohr (Sp?) is a wonderful salesperson. She has been very helpful with a quick turn around CPO car. I am very please with everyone involved.Brock

Wayne R. Baker

6 de ago. de 2014

I had a excellent experience

Jeanie Schwier

5 de ago. de 2014

I had been shopping for a 1 or 2 year old luxury vehicle with low millage for the past year. I had also researched vehicles along the east coast and was about to fly to Miami to purchase a car when I found a late model Mercedes at Critz. My sales person was quite personable and responsive to accommodate me with the features I was looking for in a car. The vehicle was reasonably priced; but, lacked 2 features I desired a navigation system and a back up camera. The sales person conferred with his management and offered to install the navigation system at no extra cost and presented a low cost option of installing back up sensors similar to the sensors in my older Jaguar. I compromised on that option given the price. Bottom line I had an excellent experience in the purchase process and certainly will recommend Mr. Drew Silver to all of my friends and family along with Critz Motors.Jean. F. Schwier

Juan garcia.

25 de jul. de 2014

I was traveling from DC to Miami had a problem with one tire. Service department fix the problem fast.

Gail K

11 de jul. de 2014

David did a wonderful job with my service visit!

Lisa White

24 de jun. de 2014

Good experience in car buying. Very professional staff!

Car shopper

17 de jun. de 2014

Great dealer that makes buying a car a good experience.

Wayne Laney

13 de jun. de 2014

Quiet the painless process Wesley and Ed were very helpful and courteous.

Freida Odum

5 de jun. de 2014

We are completely satisfied with the service at Critz BMW in Savannah, GAWe would recommend Critz BMW to anyone.

Lisa

4 de jun. de 2014

We returned to Critz because we were so pleased with the first Mercedes that we bought and with the service. The service and buying experience was equally as pleasurable as the first time two

Joe Dunn

4 de jun. de 2014

Excellent facility, friendly service, great employees.

Victor shernoff

4 de jun. de 2014

Terry did a very good. As did Chris and Greg

Libby

4 de jun. de 2014

Critz and Jim L make it very easy to do business with them and that is why I have been a customer of Critz Mercedes and BMW for almost 10 years. Thank you, Libby Jackson

Teresa Tanner

4 de jun. de 2014

friendly service, great job

Odessa C. Morman

3 de jun. de 2014

I am pleased with my service visit. I had a bulb that needed to be replaced. My rims were chipping badly. When my car was serviced last year, the service advisor talked to me about a mobile service that they use to repair rims. I remembered this and arranged for this service when I took my vehicle in for the replacement bulb. It's been eight days and my rims still look like new! I had to wait for 10 days before washing the vehicle or touching the rims, so this weekend I plan to take pictures of my vehicle and the sparkling rims!

Robert Baugniet

3 de jun. de 2014

Having worked with both Gulfstream and Rolls-Royce Aero-Engines, where customer service is considered an essential ingredient for success, I delight in the service I receive from Critz. Great people; excellent facilities; efficient, dependable and reliable service.Thank you.

John Bennett

3 de jun. de 2014

Excellent Service and Customer Care. I worked with Tiffany Smalls and she was excellent. Helped me in every way to get what I needed done. Went above and beyond to solve a problem with the wheels on the car. Stayed in contact with me frequently. Returned my calls quickly.

Aimee Cass

3 de jun. de 2014

Our buying experience at Critz was relatively painless. We were able to get in and out pretty quickly and the employees we dealt with were friendly, knowledgeable and no nonsense. I would give the entire experience a thumbs up. We are, so far, very happy with our new car and would recommend a GMC vehicle to friends and family. We'd also tell them of our nice experiences at Critz, both recently and 10 years ago when purchasing our Yukon XL.

Anthony bryant

3 de jun. de 2014

traveling from fla to Ga when my vehicle broke down had it towed to the nearest bmw service center which was critz bmw, the service advisor David Minadeo was outstanding he got my vehicle in and the service tech did a great job and we were out in no time, great experience.

Joan Strozier

2 de jun. de 2014

Great service as always.

David Orne

2 de jun. de 2014

Excellent facilities...very comfortable and accommodating...appreciated e-mail reminder of service appointment...Service attendant had paperwork all ready and waiting when I arrived at facility...a rather enjoyable service visit overall!

Rolf

2 de jun. de 2014

Very friendly, professional, honest and reasonable prices.

Greg Campbell

2 de jun. de 2014

As one would expect from Mercedes, every thing about my service experience was A class. Excellent in all respects.

Chip grefski

2 de jun. de 2014

My car was repaired and delvered as promised.

Stephanie Wilson-Evans

2 de jun. de 2014

Great experience, as always.

James Nadeau

2 de jun. de 2014

Quick response to my needs.

Ned

2 de jun. de 2014

We were on vacation in Savannah in May. Saturday morning the check engine light along with other warning lights came on. The engine was running rough and the transmission wasn't shifting right. Critz was able to work on the Yukon and Saturday and supplied a loaner car so we could do our sightseeing. Turned out a squirrel had eaten some of the wiring. The service writer and loaner car writer were very professional. Highly recommend Critz!!!

Mr Passing Thru

2 de jun. de 2014

Very helpful with replacing burned out headlight.Thank you.

Leslie B

30 de abr. de 2014

A plus~ Tiffany in Customer Service was pleasant, helpful, professional and courteous, solving a difficult travel problem to obtain a new starter for our Mercedes at500 in transit from Naples, FL to Avalon, NJ. The car was towed from I 10 to Savannah, GA and the owner of our B&B recommended Critz.

Lisa K

22 de abr. de 2014

Fio always knows just what I want....even before I do This is my third car in a row from Critz and honestly it is a homerun!

C White

12 de abr. de 2014

The customer service I received from Critz, while having my car serviced was exceptional. Everyone that I dealt with was very professional as well as friendly!! Any concerns that I had when I entered the building, were gone shortly thereafter. Tiffany was amazing!! I have found a new home for my Benz....

Javon Lee

29 de mar. de 2014

Great place to get your car repaired it was fast simple and easy.

Diamond Lashay

23 de mar. de 2014

I ran over a nail and I called to get it replaced, not only did they have the tire I needed they squeezed me in last minute for an appointment! I was so thankful! The personnel was very polite and very knowledgeable with the different BMWs and the types of warranty plans.I was pleased overall on my visit to Critz.

drcysto

21 de mar. de 2014

Great service! The loaner car process was quick and painless. I was even called after I picked up my vehicle for follow up to the couple of issues/questions I had with my 2011 3-series. My service attendant even offered to stop by my home or work to look at the car if needed. Knowledgeable and friendly staff. I will certainly consider them when eventually upgrading - although I am very happy with my car for now.

JTA

12 de mar. de 2014

I worked with the Mercedes rep Brian Kirkland. He is the most laid back car sales rep i have ever met. Everything is painless. He is very sincere and honest, and very pleasant young man. Do not let his age fool you but he can deliver. There was not an ounce of wheeling and dealing in our conversations. Everything is clear and transparent. The whole process including the final paperwork with the Business Manager is very clean. They will not nickel and dime you unlike a few weeks back at Southern Motors Honda, where i also purchased my wife's vehicle. It was like night and day difference.

Criss

8 de mar. de 2014

Tiffany was well beyond normal customer service.Tiffany was great to deal with courteous ,friendly service. A great help with my S-class. Thank you.

AmyV

4 de mar. de 2014

Needed to go in for a warranty claim, and to "top off" and check before a trip. When I left, instead of telling my husband first about the work done, I told him that I wish all businesses were that easy to do business with.

Iris of Savannah

1 de mar. de 2014

I have bought three cars from Critz in the past seven years - almost feel like part of the family. Indeed, I was treated that well. My dealings with Michelle in Service, Justin in Sales, and Mike as Business Mgr. have been over the top. They all treated me with so much care and patience in the purchase of my newest Buick. I thank you so much.

Turtles

1 de mar. de 2014

I keep my cars for a while, so I do not buy/trade cars very often. The experience was awesome!! Loving my CPO BMW!! Beautiful new building, looking forward to spending time in it when a service is due!!

Sherry DAniel

1 de mar. de 2014

I bought a new car from Critz because I was so impressed with the quality of the staff at Critz. The whole operation is a step above the rest from top to bottom! I have also used their repair and maintenance department and can only say that Critz Dealership continues to impress me!

Debra Laudat

7 de feb. de 2014

I was actuallly just passing through the area, on my way to visit my daughter when I decided to stop. I actually was pleasantly surprised at the quality of used vehicles Critz offerred. Needless to say Ralph was able to assist me and made sure my overall experience went smoothly. I ended up driving home in another car.

Art

2 de feb. de 2014

I have been purchasing BMWs from Critz Inc. since 1986, and the cars have been infinitely satisfying, and the dealership pleasant to work with. I can testify that it is in great hands to a person, from sales through service. The experience is even more pleasurable now with new facilities that obviously were designed with the customer in mind. A true measure of the kindred spirits and team approach is the low turnover of personnel, and it is always a pleasure to find the same smiling men and women ready and eager to make your visit a pleasure. There would be no reason to buy or service my BMW anywhere else.

Bubbly

29 de ene. de 2014

I have owned BMWs since 1984. Of all the dealerships that I have purchased my BMWs, Critz is by far the VERY BEST. From ordering my 128i and being offered the opportunity to pick it up in Spartanburg, SC, to my recent service with pick up/delivery at my home, I have been amazed with the Critz staff and their professionalism. I live on Hilton Head and am closer to another dealership, but believe me the extra miles that I drive to Critz are well worth it. Keep up the great work!!! I am very impressed with BMW and YOU!!!!!

K8

29 de ene. de 2014

Having moved to this state and finding I have to drive 80 miles to get my car serviced, I was hoping it would make for a good day. Weather aside, it was freezing cold, I found the dealership nice (and warm) and it's employees the same. I am grateful. My loaner was ready and I took off for a day of shopping. I was called as a courtesy to let me know about additional items and that there was a little delay. No worries, I went to a sit down eatery, had a nice lunch, some warm tea and waited it out. Arriving a little early as sat in the waiting area, clean and well stocked, and chatted with the locals. My car was soon, washed and ready to go. Heater on as well, always a good sign. I have only good things to say, and it was worth the days outing. I will be making sure I use this dealership going forward.

samuel g. lewis

28 de ene. de 2014

On 1/24/2014 I visited the Critz auto dealership for service on 2014 Gmc. On this visit i was presented with a professional manner.My concerns of visit was addressed with uptmost care,The facilities were modern,quality fo assistance was excellent.My vehicle was completed the time told upon my arrival. When in the area again,Critz dealership will be my destination.Five stars services.

Mayadivine

24 de ene. de 2014

I brought my car in to have an oil change. I was given a loaner car while my vehicle was serviced. The service was prompt & efficient.

Carolina

22 de ene. de 2014

The only problem I have with Critz BMW is that you are not located in Beaufort, South Carolina! Of course coming to Savannah for having my car serviced is a good excuse to go shopping! We have been Critz customers for several years now. Ralph is an excellent sales person. The service department is the best I have ever had occasion to use. Thank you, Critz!

Picky Picky

19 de ene. de 2014

For the first time in 16 years of buying cars from Critz, I believe you have arrived at a world-class service approach. David at the desk was attentive, knowledgeable and efficient in accommodating my needs. The facility was welcoming and immaculate. You even managed not to scuff the carpeting with greasy feet when the car was returned. Great job Critz!

Joe Macatee

15 de ene. de 2014

First of all let me say I was traveling from Maryland to Florida when I had car problems. I guess in hind sight I was lucky I broke down off Interstate 95 in Savannah. Your service advisor, Steve Baumann, was fantastic. He assured me he would do everything possible to have my car repaired that day so that I'd be able to continue to my destination. Steve was also very helpful in making my delay as comfortable and painless as possible. I'd like to make it clear that Steve and your service dept. went above and beyond in getting my car repaired, because I believe they stayed a bit past when they would normally have gotten off. My only negative about my experience with your dealership is that you are 700 miles away from my home. Thanks again for a fantastic job. Joe Macatee

Pamela Hiott

10 de ene. de 2014

Customer service five star. Excellent overall quality or repairs . Professionalism 10 plus. Immediate timely service. Transportation provided.

Aaron

8 de ene. de 2014

Everytime that I have been here, the staff has been great. The buying process was very easy and stress free. I dealt with Cory during my buying process and he was very helpful and put no pressure on me to make a quick decision. I love my BMW and the people at Critz.

Debby Luskey

6 de ene. de 2014

It was great doing business with Jerry Mallick. This is our 4th car purchased at Critz, because of their good customer service both in the showroom and service department. Debby Luskey

Sherry J

1 de ene. de 2014

Great energy and customer service - a pleasure to work with this team

BMW Convert

28 de dic. de 2013

This is my fourth car purchase from Ralph at Critz since '06. Each time has been smooth and enjoyable. Highly recommended.

WhitemarshPaul

27 de dic. de 2013

After searching for a pre-owned vehicle for two months and coming up empty, I visited the Critz website and found exactly what we've been looking for. Our Sales Associate, Terry Grant, was courteous, informative and professional; he worked hard to ensure an outstanding buying experience.

Dandan

22 de dic. de 2013

Routine service for my M3 and speedy work done. Could not do the work myself for the money and babies the car as I would. Will be back. Thanks Dave

William H Wright

21 de dic. de 2013

Ralph Gombert has sold William Wright of 12 Startgrass Retreat, 4 BMW cars over a 12 year period. Ralph has an excellent style and a very professional manner. He is knowledgeable and provides information that is important and never overstates the facts. I have always felt Ralph's pricing structure was fair for both the buyer and seller. A major value in selling is the follow up following the delivery of a new product. We will be taking the new 435i on a brief road trip to Amelia Island in a couple of days and then back to Ralph to answer our questions and to make sure we understand the various functions of the car. Why to we keep coming back to Critz? We want to work with a person that we can trust, receive full understanding of the new product, and being in a very comfortable enviroment with the sales person. I hope Ralph will always be there for our future automotive needs. Thanks, Bill

Thomas Cooper

21 de dic. de 2013

My 2012 GMC Terrain had damage to the tail light lens and I needed a replacement front tire following a road hazard incident. No replacement was available at the Bluffton Firestone store and they indicated there was no stock anywhere locally. The Service Dept did locate one almost immediately. All work including an oil change and efforts to correct my on-board blue tooth dialing went quickly and efficiently. Critz GMC continues to exceed my expectations.

Danielle Mitchell

14 de dic. de 2013

I recently purchased a Mercedes Benz from Critz, the finance and sales department in particular are impeccable, it was a great experience . I understand why my Grandfather purchased all of his vehicles from Critz. I am an extremely satisfied customer. Danielle Mitchell

Myra Caesar

12 de dic. de 2013

Excellent Customer Service...a number of businesses have forgotten customer service...glad to see Critz hasn't.

Don

12 de dic. de 2013

Initial contact for appointment was precise and professional. The young lady,whose name started with a D left nothing to be desired. The service staff, especially Chuck, as usual, is excellent. Will be back.

David & Darlene

9 de dic. de 2013

Love our Enclave!!!! We have driven our "new" car a little over a year and couldn't be happier! Very spacious and is loaded with perks! Had a very small recall . . . carried it in for repair and received a free car wash and vacuum while I enjoyed their waiting area with specialty coffee choices. Repair was quick and easy~ service was excellent!! Loved it! I recommend Critz to you!

Elizabeth C. Piechocinski

8 de dic. de 2013

I am very pleased with my Enclave and was especially impressed with the excellent service I recieved from Wesley Davis and Mike Miller. They were so helpful and answered all of my questions and went out of their way to provide me with a most enjoyable experience of purchasing a new vehicle.

FirstMercedes

3 de dic. de 2013

It was a good experience. After driving a Chevy Blazer for 17 years, I bought a Mercedes E350. It is a well-deserved treat. Friends say it's the right car for me. Salesman was very knowledgeable and explained things well.

Lawrence T.

2 de dic. de 2013

Excellent experience. Jim Kowalchuk is very knowledgeable, personable and made buying this car a pleasant experience. Charles Campbell, service advisor, is also very good. Critz is fortunate to have both of these gentlemen on their team.

Arelon

30 de nov. de 2013

Kept me informed on status of car and pleased with maintenance performed on car.

hmassey

25 de nov. de 2013

we were shopping for a cerified vehicle and found just what we wanted. every aspect of our transaction was pleasant.

Steve Barnette

19 de nov. de 2013

We had a tire issue on Sunday while traveling from Florida to Carolina We had to wait until monday morning and the dealership got us in as a wait job. We were on our way again in less than one hour. Our service advisor checked and verified that we had wheel and tire coverage, resulting in no charge. She was extremely professional and courteous towards us. I strongly recommend Tiffany Small to all customers and applaud your dealership

Sampie

19 de nov. de 2013

Yesterday just before lunch some unidentified chunk of metal flew upfrom the road surface and severely gouged my left rear tire. I will have owned this Z-4 for a complete year next week. When I purchased this BMW Roadster I did so with an additional tire/wheel warranty. I drove in on my run-flats from Hinesville unannounced. Not only did I only have to pay fifty dollars to have the tire replaced but also it was taken care of right then and there before I could use the restroom (always immaculate facilities), drink a cup of excellent coffee provided by your espresso machine, and complete three crossword puzzles. Upon arrival the service manager complimented me on the condition that I am keeping the car and also asked how my back was (knowing that I've had to have surgery on verterbrae.)

Robert Austin Vinyard

16 de nov. de 2013

From the time I walked in the door and met justin at the Mercedes dealership I knew this car buying experience was going to be different. I was at critz because I wanted a Mercedes and their corporate support of the savannah philharmonic on who've board I sit. Justin our sales was respectful low key and courteous. He made the whole experience easy. When we learned there was a car we wanted at another dealer they jumped on it and brought it to savannah. The delivery was seamless , it took 15 minutes including signing all the documents. It seemed so much easier here. Than in hilton head. Plus I love my new car. 250 cla.

Kanuck75

13 de nov. de 2013

Overall I appreciate that I didn't have to wait all day for my repairs to be done. The staff was very nice and friendly, I appreciated that they cleaned and vacuumed my truck afterwards. I would return again. If I had to say what they could do better would be considering Mercedes is a high end luxury brand, they could provide better refreshments especially for those people that are there for long periods waiting on their cars. One lady said she had been there since 10 that morning and at 2 when I came she was starved and still waiting on her car. All the dealership had to offer was water and coffee. I'm just saying...LOL

CRISS

12 de nov. de 2013

Charles was very helpful and made the process very easy.Thank you Critz

Carolyn

9 de nov. de 2013

Thanks to Gary Parks (Buick) for contacting Jerry (BMW) and Fiorella (Mercedes-Benz) for an appointment to see their cars.

The Looster

7 de nov. de 2013

Used both MB and BMW service this week and both were as good as it gets. You can't bear great cars and great service.

Happy BMW Owner

24 de oct. de 2013

Outstanding people at Critz!! I have bought four cars in the last six years from Critz BMW. They always go above and beyond my expectations. Jim Kowalchuk was fantastic! He kept in touch and made sure I was happy with my purchase. I highly recommend this dealership to anyone looking for a car!

T A

20 de oct. de 2013

Mike Mosely was a delight to deal with. Knowledgeable, helpful, courteous, and not at all pushy. An unusual automotive buying experience to say the least. A fine young man!

StephenSAV

16 de oct. de 2013

I recently had the pleasure of buying a used vehicle from Critz GMC division. The sales person I dealt with, Wesley, did an excellent job throughout the purchasing process, and was very patient addressing any questions I had. His professionlism and welcoming nature were very much appreciated. The Business manager, Mike, and the sales manager, Chris, also were a pleasure to deal with, as they in turn capped my experience with the purchase with a very good business transaction. I recommend you try Critz for your next car buying experience, and I know you will receive the same treatment I received, excellent!!!!

Gary and Julie

5 de oct. de 2013

The whole process of our recent purchase was the best auto purchase experience. No hassles, no pressure, and a great car. Expectations exceeded when we found out our client rep came in on his day off to walk us through our new car.

Bellamami

28 de sep. de 2013

Traveling when my battery light came on, I was able to get the problem fixed within a day. Customer service kept me informed every step of the way and worked quickly to get me back on the road. Greatly appreciated the hospitality!

MontereySq

26 de sep. de 2013

Fiorella's professionalism and competency made our lease renewal for a 2014 E-350 smooth and without a hitch. Even the most persnickety of clientele would not be able to find anything to complain about Fiorella, the process itself and the support of the Critz staff.

Brian Huskey

19 de sep. de 2013

Thanks for taking care of my display malfunction. The loaner was as though I was not without.

Lorin Coppock

1 de sep. de 2013

Service department was great, Chuck is awesome. Very nice facility, good coffee!!

bill

23 de ago. de 2013

Excellent buying experience. Easy honest process. I would use again.

diane

15 de ago. de 2013

while i was very unhappy with the 24hr tow service Critz upheld their part of the repair to get me back on the road. I would recommend their service.

jespe2

15 de ago. de 2013

After going to other dealerships, Critz was a breath of fresh air. All individuals involved in the buying transaction were very courteous and professional. Initial service visit went smoothly. Highly recommend and will definitely come back for future business.

James Magness

15 de ago. de 2013

Exceeded our expectations throughout the buying process. Jerry was a great salesperson to work with. Thank you!

J Ross

14 de ago. de 2013

Critz exceeded my expectations - the service manager gave me an estimate on the time for the completion of the maintenance, she then beat that time and I was out the door! Well done!

Gordon Matthews

14 de ago. de 2013

Chuck Coursey has been my service contact aat Critz for years and years.....could it be over 20? It is such a pleasure to know that Chuck is the person I will reach and that he will get me a report on the diagnosis and will explain the work done - and I do not feel like I am being up-sold in the process. Chuck is a real credit to the Critz team!!

Vickijg

11 de ago. de 2013

Our salesman, Justin Hilliard, surprised us with his knowledge of the Mercedes Benz that we purchased, as this was only his second month working as a salesman, I believe. He was courteous while we were at the dealership and has contacted us by telephone and e-mail since our purchase. He has left an open door policy that we can call on him with future questions.that Chris Shorette, is quite a personable man. He was friendly and kind on our visit. He listened to our wants as to financing our wagon and came through with flying colors. How lucky the dealership is to have these two.

Lorelei

19 de jul. de 2013

I have always felt Critz has acted above and beyond on service and vehicle selection. I just purchased a 2013 C250 Benz and I love it! This is my 3rd purchase, BMW, Benz and Benz! Drew Silver was my salesperson on my recent purchase. He is very knowledgeable, friendly and stayed on top of my negotiations when leasing my new vehicle! I highly recommend Critz and Drew!

skychick

14 de jul. de 2013

I brought in my car because of a recall notice on a particular part. It just so happened that I somehow managed to also acquire a massive ant infestation a few days prior. Despite my best efforts, I was still unable to rid my car of the ants. However, David Minadeo and the serviceman went above and beyond to help! So grateful! I also got four new tires that day, and David was able to apply some discounts that helped tremendously with the cost! Oh, and the really sweet part was that they arranged for me to drive a 2013 loaner vehicle while my own car was being serviced. :) Can't say enough great things about the employees at this dealership!

RHD7807

12 de jul. de 2013

This was a follow up visit for a part that was ordered for my Mercedes. They contacted me as soon as the part was in and set up an appointment - very courteous. Supplied me w/ a loaner and my info had been saved in the computer so we did not have to go through the whole process again of signing me up for the loaner, just a quick signature. In and out in five minutes. A few hours later they called to advise my car was ready. Everything was handled smoothly and efficiently and again in and out of the dealership in five minutes at pick up. Customer service like it used to be!

Sue in Savannah

4 de jul. de 2013

My husbad and I had a very pleasant experience when purchasing my 2013 BMW 335i. Our friend and Critz BMW Service Manager Steve Scorano recommended that we contact Sales Executive Lori Mohr regarding a new car, and things could not have been better. Lori was knowledgeable, professional and unfailingly patiend and accomodating as we looked at various options. She cooperate beautifully in finding me the exact car that I wanted. The negotiating process went smoothly, as did the financing, since we financed a part of the purchase price through BMW Finance. This is our fifth BMW bought from Critz, and we love the great service wheneer there is a problem and the overall accomodating and comfortable atmosphere of the dealership. The new facilitiy is a delight. I congratulate both Lotri and Steve for their exceptional customer relatioins!

HappyBMWowner

30 de jun. de 2013

I can't believe how easy and enjoyable it was to purchase my dream car at Critz. The staff were very friendly and knowledgeable and they definitely worked to earn my business. It is refreshing to find that some people still treat a customer like a person instead of a number or a target; this is the way business should be done and there is no better example than the folks at Critz.

WB

28 de jun. de 2013

The entire experience was positive and the people were professional.

Zoom! Zoom! CLK

23 de jun. de 2013

Service at Critz is always a positive experience. I really appreciate having a loaner car!!!!

Stephen

18 de jun. de 2013

I have begun a 4 year lease with Critz. I found the employees to be courteous, professional, eager to serve and very respectful. They worked hard for my business. I expect them to continue over the next four year lease that I have with them. I give them 5 stars. Stephen

dsm

13 de jun. de 2013

Critz autogroup, specifically Critz Mercedes Benz service provides the type of service you expect from a luxury brand like Mercedes. Specifically their service advisors provided outstanding personalized service. Their service dept mechanics were thorough and ultimately worked to perform repairs that cost $880 instead of $2100 ($2968 estimate of another dealer) I concede that the other dealer may have ultimately found the same problem and charged a similar amount but I lost confidence after several sequential repairs at the other dealership. I will use Critz regularly from now on.

Paul711

5 de jun. de 2013

Very happy with the new five! Purchase was smooth quick Informative and friendly. All you could ask for in customer service. Always enjoy working with my sales agent, Jim Kowalchuck

Terrance Burrell

31 de may. de 2013

I had a wonderful car buying experience, and the customer service was outstanding. This was my first time buying from Critz dealership, yet I am spreading the word, go to Critz. The salesman was great, I thoroughly appreciated my time and purchase there. Again I am one satisfied customer.

MMoore

26 de may. de 2013

Tiffany is always pleasant, efficient, professional and competent. She was ready for my arrival for my scheduled visit and provided for a quick turn around so I could continue with my day (which I knew would be the case). Thank you. When I stopped by the next day with a question about a sound, Chuck was "right on" to the situation. Everything was taken care of in a most professional way.- even a note from the technician enhanced my satisfaction! Thanks, Critz!

Giustino

18 de may. de 2013

I've been a Critz customer since 2006. They've serviced our X3, 330Ci, GL450, C230, and 535i. They're service has always been exceptional and the service reps always do the best to help.

rascal

15 de may. de 2013

Had mud guards installed on my new GMC Terrain - service was great and mud guards look great.

645CI

14 de may. de 2013

Everyone was very polite the environment very clean will have to come back and get repairs. They are very accurate on what need to be repaired, when I do return for repairs will have to write a follow up.

JGStewart

8 de may. de 2013

I appreciate how the service tech and manager worked with me to get everything fixed to my satisfaction.

cristina

5 de may. de 2013

jim k. was a wonderful person to help us in leasing our bmw. he was patient and very knowledgeable in answering all our questions. we feel that jim was the person who allowed us to make the final decision in saying yes to our new lease!

Long Hood Porsche 911 Fan

4 de may. de 2013

We purchased a 2013 Buick Enclave and traded in our 2008 Buick Enclave which we purchased from Ed Flingos at Critz back in 06/07. Michael Mosley and Ed Flingos went out of their way to find the exact car we wanted and brought it all the way from Concord NC. They were above board, clear, honest and consistent on all issues with the deal. We got a fair trade in for our car. All the staff at Critz were friendly, knowledgeable, patient and made it happen with respect to addressing all our questions and requests. I will gladly refer them to future customers and call them first when I need a new vehicle. The facility was very clean, pleasant and the inventory was very large. Great people to deal with and to know they are there to help us. First class.

M3Bill

3 de may. de 2013

From purchase to service, the Critz dealerships excel...!

Belle

2 de may. de 2013

I had a great experience trading my BMW station wagon for a new BMW SUV. The new showroom is beautiful and the sales staff were wonderful to work with!

jimmy

1 de may. de 2013

Service Rep was very professional and knowledgeable. service was performed satisfactorily and on time as promised.

kidron

1 de may. de 2013

Work done is in requested time frame and to my satisfaction. In process, tech found a problem; service advisor, Michelle, quickly called and explained in detail pros and cons of problem. I agreed to have it fixed and was completed very, quickly, Very good advisor!

BMW 5 Series

30 de abr. de 2013

We bought a car from CRITZ in Savannah. It was great to do business with CRITZ. Easy and professional.

Barbara

23 de abr. de 2013

Taking my car for service at Critz is like going to visit old friends. Chuck, Richard, Tiffany and Fiorella are just wonderful people who make every visit to Crtiz delightful. Each of these employees are very service oriented and help to make Critz the great dealership it is! The new facilities are outstanding; however, it is critical to have great people too!!! Thank you. Barbara Victor the

Realtor

21 de abr. de 2013

All my experiences with Critz for the past 13 years have been excellent. Thanks to Drew Silver in the Mercedes sales department for making my leasing of a new GLK 350 fun and painless.

analopez

19 de abr. de 2013

It is always a nice experience when servicing my car with Critz.

samuel

17 de abr. de 2013

I got just an ac evacuation and i was told that i need a new water heater control valve and that alone cost me 230 dollars. I got the same thing done somewhere else and it only cost me 75 dollars

idonthaveanickname

16 de abr. de 2013

Received a recall notice on my 2010 335i. Already had a short list of questions, so I scheduled an appointment. Steve Scarano greeted me as I walked in. He was pleasant, professional, helpful and has a great sense of humor. He answered all my questions and got me a lift to run an errand and then drop me off at Bed, Bath & Beyond. Josh was the first driver. Poor kid had to help me carry boxes of files up a flight of stairs, but he did so with a smile. Speaking of smiles, Darnell, my second driver, has a terrific one. All 3 of the people I came in contact with were great. Car aint too bad either. :)

Cheshire

11 de abr. de 2013

Everyone at Critz is so friendly and welcoming. I trust them with all of my car care needs.

Rich143

11 de abr. de 2013

While traveling I had a dead battery. AAA charged the battery. I went to this dealership without an appointment to have the my vehicle checked out. They kindly took my car and checked it out. They charged my battery and found a problem with Embrace. They advised me to have it checked at my dealer when I get home. They were very accommadating.

Connie

10 de abr. de 2013

This was one of the most pleasant if not the most pleasant car buying experiences we have had and we have purchased many cars. From the pleasant greeting by our salesperson Lori all the way to closing with Greg. We would definitely recommend Critz to anyone. The new showroom is very pleasing and state of the art. Everyone was knowledgable about the car we purchased which was very important especially since this is our first BMW.

brian

7 de abr. de 2013

I spoke to the sales manager on the phone and told him what I was wanting to do. I visited the show room and test drove an Acadia. I picked a black one that was not in Savannah. It was driven to Savannah, I waited a bit, but and very pleased w/ the vehicle and the payment.

mercedes got to have it

7 de abr. de 2013

Tiffany was outstanding help with our concerns.We just had to drop our car and there was not a wait,because the loner was ready and available.We are first time mercedes owners and we have never experienced this type of service. We were well please with Tiffany keeping us up dated with the status of our car.The idea of having the quality control manager recheck is amazing.It reassure the owner that they are receiving quality service.

Steve

6 de abr. de 2013

Had a great service experience. The people were always nice and friendly!

JimmyD

3 de abr. de 2013

Just received our 2013 ML 350. Drew Silver managed the entire transaction from ordering the car in January to receiving it in March. He handled all of our questions and issues immediately and professionally. He is an outstanding young man and Critz should be pleased having him on your staff. As he was new, he didn't have the answers to all of our questions. He never tried to bluff his way through an answer but promptly found the answer and immediately go tit to us.

1st Time BMW owner

29 de mar. de 2013

Easiest and pleasant buying process...even with a trade! Salesperson Lori Mohr was very knowledgeable, professional and a joy to work with.

Missing Savannah Ga

28 de mar. de 2013

Miss Tiffany was my Service Rep. We were moving to Kansas City and I needed a part. So Miss Tiffany called the dealership in kansas City to explain the part that I needed and She even called me when I was in Kansas City to make sure that I had all the info to contact the dealership in Kansas City and even had a name for me to contact. She is an amazing assest to the Critz family. Sure hope we move back to Savannah so we can come back to Critz.

Jemc0620

22 de mar. de 2013

My customer rep was Tiffany. Her customer service skills are exemplary! I was highly satisfied with the service I received and enjoyed working with her.

Gabrielle's Driver

22 de mar. de 2013

I came in to get my 2013 MBs first service done. I called made the appointment and set up the rental car over the phone, which was easy. When I arrived, I was greeted by Tiffany Frost Small. She was personable, professional, and very nice to speak with. She got me all checked in quickly, got my keys to the loaner car to me quickly and I was back out the door in only a few minutes. Tiffany called me as soon as the service was done on my car, but never made me feel like I had to hurry back to collect my car. I arrived and my car was washed, and ready to go. The dealer upgraded an electronic component for my rear tail light at no cost and explained why they did it and showed me the paperwork that indicated it was free of charge. I have NEVER had a bad experience with Critz. The sales staff are amazing, as are the service staff. They exhibit the level of service and customer care I would expect from MB, and then some. Thank You Critz for making owning my beautiful MB an even better experience! Jennifer Johnson

Coastal4Me

14 de mar. de 2013

My preowned car was purchased from another dealer in January. Six weeks later the battery failed and would not hold a charge, plus it was a model affected by a recent BMW recall. Charles assured me these items were covered under warranty, then scheduled both an appointment and a courtesy vehicle for me. This was my first experience with both BMW and Critz, but it won't be my last, as their customer service is outstanding and exceeded my expectations!

charles

12 de mar. de 2013

the customer service adviser could have been a little nicer

Sadies

12 de mar. de 2013

Best team of professionals in town. We have been a loyal customer for years.

Tex56

11 de mar. de 2013

This Saleman was awesome! I was was not shopping for a car! He presented himself with a vevr very pleasant attitude, and knowledge about his product, did not be pushy at no time, but with a sale purpose in mind, and kept that focus throughout the sale. Impressed my wife with the respect for the customer, and we made the purchase. Very satisfied David Carter & Jacquelyl Wallace

wedding mom

8 de mar. de 2013

My oil change was fine, but my appt. was for 12:00 and was supposed to be finished around 2:30. When my husband went to pick up the car after 4:00 he did not want to wait for a car wash. It sounds like a very little thing but I was so excited to get the pollen washed off! New facilities are beautiful!

Happy BMW Driver

6 de mar. de 2013

I just leased an M5 and traded in a 550, and the entire process was terrific. Greg Konkel has always (our 3rd BMW from Critz) been great to work with, and he once again went above and beyond to ensure we were entirely happy with this deal.

Bomber

5 de mar. de 2013

Terry, our salesman was great. He was very considerate and easy to deal with. He did not try to get us to purchase any options that we did not need or want. However, he made us aware of the advantages of certain options that were very useful to us.

savjack

28 de feb. de 2013

Our service repair was completed in a professional and timely manner. It's a pleasure to deal with Critz.

Big Sedan Lover

3 de ago. de 2012

Three cars (1999 S430, 2006 S430 and 2012 Ml350)all have been serviced at Critz and there were no complaints. As a matter of fact my expectations were consistently surpassed. My service writer has always been willing to answer my questions particularly when there was a question of 'do it now or later'. Her concern was always safety which I and my wife greatly appreciate.

Mbauncp

1 de ago. de 2012

Quick and friendly service! The service center was excellent. Did what they needed to do and a short period of time.

SUV2011

29 de jul. de 2012

I have been very satisfied with my service at Critz.

CAStrick

28 de jul. de 2012

In this day and time it is an enjoyable experience doing business with you. It has been so long since I have seen customer service of this quality. Your people are the best!!

Jhodgson82

28 de jul. de 2012

The only thing I would do different is wash the vehicles before returning them

nonickname

27 de jul. de 2012

My continuing comment is that the cost of service is overly heavy. Yes, I used the 10% discount coupon and was looking forward to 'only 2 X $168 or so for the service of my wife's 2005 CLK and my 2007 GL320cdi. Ooops! It was 60,000 miles for the 320cdi and the fuel filter cost $250 + my wife blower unit for H/AC went out but only $100 for that because I purchased an extended warranty.

Stasia84

27 de jul. de 2012

We have customers at Critz for 3.5 years and when doing business with the service center they are always friendly and very accommodating to our needs.