Nora Harry

11 de ago. de 2016

I have gotten two vehicles at your dealership. Each time I have found the staff to be approachable, courteous, knowledgeable, and easy to talk to. I plan to be back again.

David Knorr

9 de ago. de 2016

Good service. Found the problem that has been ongoing for a couple of months and repaired it.

Vicki C. Moore

9 de ago. de 2016

Always a great experience......................................

Kristopher Crouse

8 de ago. de 2016

It was the best experience I've had at a dealership they helped me in everyway They could and I can't thank them enough for what they did for me!

Susan Zell

7 de ago. de 2016

Everyone at Crossroads is always cheerful, friendly, professional and helpful. The service is always stellar and we always appreciate any extras like a car wash and the waiting room amenities. Before Crossroads, the only dealers I had experienced who had great service were non-U.S. brand dealers like Honda and Toyota. My husband is a staunch Ford fan, so I am especially happy that Crossroads Ford treats us right. I do want to say, however that even though we have not bought a new Ford for a couple of years, the buying process always takes too long - usually a whole day, so I rated the buying process as one star instead of N/A.

Jace Wesley

4 de ago. de 2016

Great service with a friendly staff to greet you. Lounge area was very clean and pleasant to sit in while waiting

John Destazio Iii

4 de ago. de 2016

Great Service. My vehicle was taken in for a recall.

Harry Whitaker

3 de ago. de 2016

My husband and I purchased the Ford Explorer and went for first service on a Sat.The wait time was just as I was told and the service was professional. Thanks again to Steven Venema and the service crew.

Marvin Duke

2 de ago. de 2016

Sat morning--starting a trip-=tire pressure light comes on -- went by shop--they located the problem and took care of it right then -- we completed out trip without any problems

Michael Jennings

1 de ago. de 2016

Everyone I spoke with was Great and service was excellent, Thanks

James Victory

1 de ago. de 2016

We recently purchased a 2015 Ford Fiesta. Mr. Mark Silver was our salesman, and he was outstanding! However, the entire staff at Crossroads Ford in Prince George, VA was exceptional!

Lawrence Diehl

1 de ago. de 2016

Had a low tire and they took me in without an appointment- quick fix- excellent.

Diane Kelley

31 de jul. de 2016

Your staff was good and very helpful. Although the process was a little long but the end result was worth the wait.

Gricel Hernandez

30 de jul. de 2016

Very helpful with all informationand very courteous. Nice and clean showroom, everyone was very friendly and helpful

Harry Rast

30 de jul. de 2016

My Freestar was running rough. They found the problem, provided me with a loaner, and had my car ready the next day. It now runs fine.

Craig Gilkison

22 de jul. de 2016

I was quite pleased with the professionalism exhibited by your staff. They all cared about doing the job right. All went quite well.

Bruce S.

21 de jul. de 2016

I have always received exceptional service at this dealership and this time was no exception. In addition to this (our Ford Flex) we also use this dealership for our Ford F250 and our Ford Focus.I use this dealership because I have always, always been treated with professionalism and courtesy and respect. I am always made to feel like I'm a valued customer and that my business is appreciated here.The work is explained to me up front, no surprises. I'm very pleased with this dealership. Thanks for making me feel like my patronage is important to you. I find that to be a rare commodity these days.

Annabelle Mann

21 de jul. de 2016

Very friendly service and great waiting area. Will do business with again

Stephanie Freeman

21 de jul. de 2016

Ford Fusion. Everyone was awesome! Wouldn't think twice to come back or tell a friend to come see you guys!

Jennifer F.

11 de jul. de 2016

If there is one word to describe my experience with Crossroads Ford Prince George it would be EXCEPTIONAL The team of Steven , Legrand and Will took the time to make sure my daughters first car purchasing experience was nothing short of amazing. Excellent customer service

Robert Gunn

29 de jun. de 2016

We found the experience very pleasant. Our salesperson was very knowledgeable. We will look for her the next time we need a vehicle.

Richard Sampson

19 de jun. de 2016

Service was timely and correct. Personnel were friendly and professional.

Donald Wilkins

15 de jun. de 2016

I recently purchased a Ford F150 from Crossroads Ford. The sales rep that assisted me was very courteous and helpful. I am very satisfied with my experience.

Barbara Silver Smith

15 de jun. de 2016

The Ford Fiesta is my family's fourth purchase from Crossroads. The staff worked together to make sure we were comfortable and happy ... from the hospitality shown when we walked in the door to showing us where the coffee was located. Mr. Will Nichols has always made sure to greet us and make sure we were being taken care of - which is awesome for a General Manager to do. Our salesperson was courteous, knowledgeable and worked with what we had. He kept us hopeful throughout the entire process. This purchase was special, because it was for our youngest daughter, who is going into her 3rd year of college. Crossroads has not only made our daughter happy, but has helped us to rest assured that she will now be driving a brand new, reliable car when she returns to school in the Fall. You took the hassle out of our car buying experience. Thank you again and we are forever grateful for Crossroads Ford.

Latyona Johnson

14 de jun. de 2016

Ronnie Morgan delivered excellent customer service.

Cynthia Anderson

14 de jun. de 2016

my service was excellent and performed in a timely manner.

Verne Smith

14 de jun. de 2016

I had my 2007 F-150 inspected. There was a problem with a front wheel bearing, but I had replaced it in June 0f 2015 so it was replaced again with no charge. I was very pleased with the way things were handled.

Charles Tomlinson, Jr

13 de jun. de 2016

Service on a 2011 Ford Escape. Seemed to be done correctly & in a timely manner.

Becky Martin

6 de jun. de 2016

We brought a Expedition El this is the second one we purchased. We love this vehicle. Crossroad is a great dealership we like Fords.

Jeffrey B Montgomery

6 de jun. de 2016

I am 55 years old and have purchased a few vehicles in my day. This is by far the best experience I have from beginning to end. Never had such personal care and attention. And honest, forthcoming and helpful. I highly recommend them. And I don't say that often.

Helen Rutledge

3 de jun. de 2016

Everyone was very friendly and helpful, offered drink and snack while waiting.

Deborah Blaha

3 de jun. de 2016

It was very informative. All my issues were taken care of. The management was very helpful and made sure I was happy with my car. I will definitely be a return customer.

S Alex

2 de jun. de 2016

Everyone was very helpful and pleasant. Very knowledgeable.

Maegan Conlee

31 de may. de 2016

If it wasn't for Acey being there i wouldn't take my car there. Acey is sone awesome and so professional. He knows how to make you feel like family.

Peggy Cooke

28 de may. de 2016

I made an appointment for my annual car inspection. I arrived on time and after paperwork completed my car was on its way back to be serviced. My car was ready quite promptly and was glad since I had another appointment later that day. The customer service from their staff couldn't have been any better and everyone was very friendly and efficient.

Kathryn Bell

25 de may. de 2016

I always get good service. everyone is polite and knowledgeable.

Reginald Williams

24 de may. de 2016

It was a positive experince as I had my initial service on my 2016 Ford Exployer. Everything went well during this visit.

Debra Kelly

20 de may. de 2016

I only had service done but the employees were extremely friendly and courteous

Alexander Lawrence

20 de may. de 2016

I have been use your service(Ford Service Department) for many years and I have always experiencehonest and complete satistied with the service.

Marjorie Dedanko

20 de may. de 2016

Crossroads Ford has the best customer service Dept.Made an appointment for a state inspection, in & out in a minimum time.COURTESY is far beyond my expectations. Nice comfortable waiting area with t. V.for relaxing.I would never buy from anywhere except Crossroads Ford.

Lee Brockwell

19 de may. de 2016

I had a 2:30PM appointment to get a regular servicing (oil, filter change, tire rotation, and multi-point inspection) of my Expedition EL. I arrived at about 2:25 and at 3:15 the service manager came out to tell me my vehicle was finished. I was COMPLETELY satisfied with my service at Crossroads Ford. I've been coming to Crossroads for years and tell everyone I know about how much I love the service I receive there.

Marion Beaumont

17 de may. de 2016

Vehicle is a 2016 Explorer Limited.This visit was to correct a problem in passenger side seat back cover. Defect was noted prior to delivery.The service was excellent. Staff was very cordial.

Steven Ouellette

16 de may. de 2016

Service was as always prompt, associate was polite and knowledgable.

Seona Turner

16 de may. de 2016

great!service at crussroads ford in prince george, virginia

Ian Sammler

16 de may. de 2016

2016 Escape. Service was good. Fair price. Staff was helpful and accommodating.

Gertraud Cain

15 de may. de 2016

I purchased a 2016 Mazda CX 5 from the Crossroad Ford dealership in Prince George VA.Everybody at the dealership was extremely friendly and helpful. The finance adviser was very helpful explaining the terms of my contract.I was introduced to the service manager who would take care of my car when it was time for service.A very pleasant experience from the time I walked in the door. Thank you.

Leslie Fryar

14 de may. de 2016

During the last few months I have purchased a new Escape and had my 2011 Fusing in for a recall. I have always been very pleased with the service I received on the 2011 and am very satisfied with both my Fusion and Escape.

Harry Rast

14 de may. de 2016

Everything good. It still runs a little rough when I start it up after sitting for a while.I realize that it has 166,000 miles on it. Other than that, everything is OK.

Randy Phillips

13 de may. de 2016

The service was excellent. They treated me with respect and kindness from the day I walked in to drop off my vehicle. To the day I picked it up.

Frank Calandra

13 de may. de 2016

Service writer was very courteous and the service was completely professional.

Helen Barlow-bolden

12 de may. de 2016

As always I had a very good experience. The staff is always helpful and friendly.

AmyStorey

11 de may. de 2016

Acey was great to work with! Very professional yet personable in his customer service skills!

Gerald Mcdaniel

11 de may. de 2016

The staff was great and very helpful and I would recommend Crossroads.

Chris Hardy

11 de may. de 2016

The last time I came to Crossroads Ford was for state inspection in either Dec. Or Jan.

Mary Langford

9 de may. de 2016

We love Crossroads Ford....traded in a 2-door F150 for a 4-door. We did not feel pressured. The sales team understood what we wanted, how much we were willing to spend...let us spread the 'buying experience' over a few days to make sure my husband got what we needed and wanted in respect to size, color and 'wife and kid approved'!

Marshall and Nancy Gauldin

9 de may. de 2016

We had met Craig Lorey a few month ago when we were ,just looking. Our recent purchase of a Ford C-Max could not have gone any smoother. The service was very professional, but also friendly. We are enjoying our new car. Thank you for the experience.

Chesteen Smith

9 de may. de 2016

Service on my 2004 Ford Freestar van was quick and complete. I was very satisfied with the service.

Vicki Neander

8 de may. de 2016

Staff was prompt & courteous for my vehicle inspection. Didn't take long at all & delivering the car rinsed and vacuumed was great! Will continue to use Crossroads Ford for all my vehicle maintenance.

Clyde Lessard

6 de may. de 2016

I was treated very well. The service was fast and done in a professional manner.

Elizabeth D

6 de may. de 2016

I dropped car in for a safety recall. It was done in the time I requested, and I received a callback to let me know when it was ready for collection.

Richard Litchfield

6 de may. de 2016

Great service. Timely. Satisfied. What else can I say?

Patricia Broadie

6 de may. de 2016

I was extremely pleased with the customer service provided. I would definitely recommend Cross road to all of my friends and family members. Harry and Rodney made my car buying experience easy and pleasant.

Kevin W.

4 de may. de 2016

I was looking for a particular F150 (Lariat, Levi Blue, V8 and option package 501) and Crossroads Ford had it. I also wanted to stay under a certain price and Happy and Richard made it happen. Love the Truck!Thanks, Kevin W.

Shirley Bugg

3 de may. de 2016

HAD MY CAR READY IN LESS THAN FOUR HOURS, offered me a renter car.

Leatha Pullen

28 de abr. de 2016

I was shopping for a car by internet and found it at a sister store in NC. Went to Crossroads in Prince George, Va. The car was delivered without a charge and affordable financing. Iam loving it, will recommend the dealership to anyone. The staff was wonderful and even greeted by the GM.

David Brugos

24 de abr. de 2016

F-150 very nice

Mark Dumond

12 de abr. de 2016

I purchased a 2015 F150 XLT. The service was fast and efficient. The waiting area was spacious and clean.

Beverly Cowdery

11 de abr. de 2016

Always courteous and the work is always done in a timely manor.

Brittany Peynado

10 de abr. de 2016

I have a 2010 Taurus. The service was good and the staff was helpful

Billy Good

4 de abr. de 2016

This is my third vehicle purchased at Crossroad Ford. You guys do a great job, everyone is friendly and knowledgeable about your product and delivered on time. We are very satisfied and I have already recommended your business to people we know. Thank you again for making car buying a pleasure and not a hassle like it used to be.

Nguyet Palacios

2 de abr. de 2016

2015 Focus is fun to drive because it runs well. No appointment service is quick and convenient.

Ronald Watson

2 de abr. de 2016

I was a 100% positive experience. Thanks so much!

Robert Rivers

2 de abr. de 2016

Overall, Crossroads does a great job of customer service. I have been a customer for over four years now and everything has been professional and done well.Thank you,Bob Rivers

Jerry Jones

30 de mar. de 2016

Acey is always helpful and easy to work with. Thanks for a job well done.

Shirley Ragar

30 de mar. de 2016

I love this dealership! The staff is great and always wanting to help

Betty Respess

30 de mar. de 2016

Purchased a 2016 Mazda. Service was great and I could not have asked for a better salesman than I had, Mr. Maurice Bowles. He was very knowledgeable, friendly, great customer service, honest in answering any questions.

Sandra Boze

30 de mar. de 2016

Have purchased several vehicles and received great service so keep returning

Leonard Hughes

29 de mar. de 2016

I bought XL 4x4 F-150 Crewcab ... just the truck I was looking for. I came in and had the window sticker of the truck I had been looking at for a couple of days on the www.fordpartners.com site. The sales staff was very busy and was very helpful in helping making up my decision before, during, and after the test drive of the truck. The buying process is a little slow for me at times, especially when you want to just jump in the new truck and take to the road. The staff work with me to get the best trade in value for my vehicle's and match the number I had been thinking before going to the dealer. It's been a week now and I am ecstatic with the truck and the follow up of the sales staff after the sale.

Gayle Shull

29 de mar. de 2016

I've always had great service when I come into the Service Department. People are courteous and prompt. I am treated well. My only complaint is in getting recalls and warranty work done. My car has been waiting several months for both. The issue seems to be that you don't have the parts. And while I know you'd fix it if you did, it is still not good that these issues go so long before they are able to be rectified. My car does not drive well. It's tolerable, but not pleasant. Honestly Ford Motor Company needs to do better than this. I would certainly recommend Crossroads Ford to my friends in regards to the service YOU provide. But I'm having trouble feeling the same way about Ford in general.

Rhonda Tucker

29 de mar. de 2016

The staff was very accommodating, friendly, and professional.

Michael Jennings

29 de mar. de 2016

Everyone is helpful and friendly, makes you feel at home.

Cheryl Painter

29 de mar. de 2016

Service on my Mazda CX-9 was exceptionally high. I have never dealt with a dealership that takes pride in customer service, and keeping the customer in the know, at all times on the progress of the service being performed on the vehicle. We are very pleased, and will definitely return for future service. Not to leave out, we also purchased a new vehicle a little under 3 weeks ago; the husband is very pleased with his F-150 :)Regards-Cheryl and Marshall Painter

Denise Williams

29 de mar. de 2016

I always have a great experience. Will and his people go out of their way to make sure my vehicle needs are taken care of 100%. Their follow up is beyond excellent.

Nathaniel Thompson

26 de ene. de 2016

Awesome service! Thank you for taking such good care of my vehicle I really appreciate it.

Briana Canty

12 de ene. de 2016

My oil change service was excellent! Been with them since my last car purchase and always treat me right!

Rosaline Pierce

7 de ene. de 2016

staff was helpful. Staff was friendly. Staff work with me to get the best possible deal.

Joseph Vivas

5 de ene. de 2016

Very happy with service, never any problems . Will continue to use Crossroads Ford for our vehicles service.

Linda Lewis

4 de ene. de 2016

no thank you- I did not wish to respond but you insisted. The personnel were friendly and helpful, the place clean and neat, but I have to call the person who works on transmission my self to to make an appointment.

Phyllis Eroh

1 de ene. de 2016

My husband and I went to crossroads ford to get a 2016 ford escape our salesman Josh was excellent, he made finding what we wanted and purchasing it easy. We will definitely be back to purchase a truck later from Josh.

Shenan Braswell

29 de dic. de 2015

They did a great job. I dropped my car off the night before my appointment , and they had it done before my appointment time.

John Clark

29 de dic. de 2015

We just had our first oil change on our new vehicle. This also included correcting a factory recall issue. We were greeted in a very friendly manner and given a very accurate estimation of how long the service would take to complete. The waiting area was very clean and comfortable with lots of magazines, snacks etc. The work was actually finished sooner than we had expected. This is a very good place to have service work done on a vehicle and I highly recommend this dealership.

David Porter

28 de dic. de 2015

They did everything I asked them to do on my 2002 F-250 with 265K miles on it. They did a great job.

Roger Stewart

28 de dic. de 2015

Always very professional and curtious. Outstanding customer support!

David Minor

27 de dic. de 2015

Service was great and on time. Great to have a DEALERSHIP LIKE CROSSROADS FORD.

Ralph Mangum

26 de dic. de 2015

Very good service department, some of the best mechanics in Ford Motor Company employment. Tim Rusnak, Ken Collins, and Jerry Nolan are outstanding are the reason I purchased my Shelby and Boss 302 from Crossroads. The service and parts department are great to work with.

Robert Doak, II

24 de dic. de 2015

This was the first time I dealt with Crossroads Ford and it turned out to be a satisfying experience. My sales consultant Frank Hairston was courteous and knowledgeable about the vehicle I was interested in. He was easy to work with no pressure no problems and when the time comes I would buy another car from Frank. Fred in service is another exceptional employee, before work is done on my vehicle,he explains the problems and options. I have not had to question any work or decisions the service department have made. I would definitely recommend Crossroads Ford to friends and family.Bob Doak

Cora Robinson

23 de dic. de 2015

The whole experience was non- stressful. The salespeson Christopher Mallory went over and above to make my car buying experience a wonderful experience. The whole staff was so friendlyand professional. I love my Ford Explorer. This staff is highly professional and most of allhonest and that combination is not easy to find these days. Thank you Cross Roads Ford for a great car buying experience. C.Robinson

Ricky Reynolds

21 de dic. de 2015

Great service, on time, first oil change free on an F-350 means alot

Dallas Johnson Jr

21 de dic. de 2015

Wife brought the 2003 F-150 in for 30,000 mile maintenance. MOA was added at her request after work was completed. Everything was accomplished from the list she included from our maintenance schedule booklet. Good documentation from service team of work conducted as well as future items to be aware of. Look forward to next visit. Helpful and pleasant group working there.

Deborah Bartley

20 de dic. de 2015

too soon to tell if problem was resolved and if the question will be answered by the tie I talk to service mamager

Robby Hughes

18 de dic. de 2015

Very prompt service at appointment time. Staff was very friendly

Kenneth Crowder

16 de dic. de 2015

I purchased a Mazda6. The salesperson was very knowledgeable and was great to work with.The whole experience at at Crossroads Mazda went smoothly, I would highly recommend them!

Dorothy Marsee

16 de dic. de 2015

Ronnie Morgan was great as usual! I have always been a Chevrolet Girl, but I am really enjoying my Ford Taurus!

Sandra

15 de dic. de 2015

Very satisfied with what I Had done and yes I will be a returning customer.

Jacqueline Judkins

14 de dic. de 2015

Long time customer satisfaction always professional and courteous nice waiting area plenty of coffee and snacks!

Joan Roberts

14 de dic. de 2015

Ronnie is a geat person. He does not rush you or try to talk you into a purchase. Also customer greeting is great.

Edward James

13 de dic. de 2015

Professional service at reasonable prices. I like dealing with Rich in service. He is friendly, professional, and efficient.

Shirley Morris

11 de dic. de 2015

I purchased a Ford Escape, the salesman was very informative, polite, and thoughtful. all the staff I encountered was likewise. Lets hope the service dept. will be the same.

Marvin Saul

11 de dic. de 2015

Great job done by all! Service was great and done quickly! The whole staff really works well together.

Michelle Kirkland

11 de dic. de 2015

2015 Mustang Ecoboost. 6 month service. Purchased in April, have 5800 miles. Love my Mustang & love Crossroads Ford. Jerry Noland is fantastic!

Janet Leon-alvarez

11 de dic. de 2015

2007 mustang fixed the problem. Service and staff are always courtesy, polite and with a smile.

Ashley Mann

11 de dic. de 2015

Staff is wonderful. Vehicle sold however has had issues since the first week I bought it. Displeased.

Patrick Mahoney

8 de dic. de 2015

Salesperson was great - worked with me both before and after the sale. Only problem I had was getting the paint sealing done. When it came to that they were really bad. Found a left over can of black spray paint in the back seat. Also found black marks on my brand new seats. The all weather mats were wet underneath - it was like they put them back in while the carpet treatment was still wet. I was not happy with that whole service.

Elmo Raines Jr

7 de dic. de 2015

Service Department is great just keep having problems with the car

Mary Pereira

6 de dic. de 2015

We had a friendly, courteous customer service. Excellent place, would recommend family and friends.

Fannie Campbell

6 de dic. de 2015

Excellent. Was timely. I really appreciated them cleaning the car.

Peggy Cooke

5 de dic. de 2015

I always have excellent service and the staff is top notch. I purchased my 2011 Ford Escape Hybrid from Crossroads and they are the only ones I trust to service my car. I appreciate all you do for your customers.

Nick

5 de dic. de 2015

I had my GT serviced here and it was one of the quickest oil changes ever. They also let me know of some minor concerns with my car and were very corteous throughout the whole visit.

Kathleen Holmes

4 de dic. de 2015

Service went well, repairs explained and calls received as promised

JKennedy

2 de dic. de 2015

Drove almost 500 miles to buy 2 leftover 2014 Mustang GT's for myself and the wife. Got an amazing deal and Kenny helped me the whole way along. Totally worth the drive!

Marjorie Dedanko

2 de dic. de 2015

Best dealership in Va.Excellent customer service. I A WOULD NOT MAKE A VEHICLE PURCHASE FROM ANYONE ELSE.

Mary Demello

30 de nov. de 2015

I actually thought getting your car inspected yearly was part of the deal when I purchased the car so I was surprised when I was charged for the inspection. Thanks.

Thurmon Satterfield

29 de nov. de 2015

car was washed gratuitously. Serviced promptly. Scheduled for next service.

Houston Baker

27 de nov. de 2015

Ace is my "go to guy" at Cross Road Ford. He always takes good care of my automotive service needs for both of my family vehicles. He is a great guy. Cross Road Ford has a great service staff.

Dion Pendergast

26 de nov. de 2015

He is very good at his job. The part had to be reorder because it was lost.

Delia Yanes

24 de nov. de 2015

great service; timely as well. Polite and efficient staff. Convenient scheduling

Devon Jacques

21 de nov. de 2015

It was a great experience for my first time buying a car. Great people who work there and very professional.

Jerry Nunnally

20 de nov. de 2015

Everything done that was requested. Done in excellant time. No problem.

Tammy Hepburn

20 de nov. de 2015

I truly appreciate the fact that I was notified when it was time for a service. It was convenient for me to make an appointment and the service time did not take long.

John Weber

20 de nov. de 2015

Everyone that I had any dealings with from beginning to end was top notch. Sales, service, and finance.

Horace Cooper

19 de nov. de 2015

Service was great .Dealership clean and neat. Very friendly.

Clyde Lessard

19 de nov. de 2015

Fusion. The staff treated us in a very professional manner.

Mark Temple

18 de nov. de 2015

We purchased our 2015 Ford Edge in May and just took it for the first service appointment in November. We were extremely impressed when we picked it up - it had been washed, vacuumed inside, tires rotated, etc. - the works! Easy appointment scheduling and great service! Keep up the good work!

Sheila Fuller

18 de nov. de 2015

I bought a 2016 Ford Mustang. As always, Susan Fulcher is fantastic and Steven was great!

Angela Barnes

16 de nov. de 2015

I dropped my car off; they called when it was ready as promised.

Lawrence Diehl

11 de nov. de 2015

Everything was great- on time, nice facilities and car is great- thanks.

Orazio Ciccarelli

11 de nov. de 2015

I'm very pleased with the service received and with the shuttle service provided

Curtis Finney

10 de nov. de 2015

My experience with the service at this time was excellent.

Charlotte Clark

9 de nov. de 2015

Ford fiesta, at the price I wanted even with my poor credit!

Stephen Gowin

9 de nov. de 2015

Fred Simmons is the best service rep I have delt with. Very customer friendly and orientated.

Cody Hasty

6 de nov. de 2015

Chris Mallory was the sales representative that helped me with my car buying experience. He was absolutely amazing. He was very personable and completely negated the car salesman stereotype. He was not too pushy but at the same time he knew everything about the vehicle and knew exactly how to get me behind the wheel of my new car. Overall the process was handle very well and I would recommend anyone buying a car to Crossroads Ford (giving them Chris Mallory's number).

Marion Beaumont

3 de nov. de 2015

Absolutely the best service I've ever received. At present, all service is covered under my extended warranty, but I will continue my relationship with Crossroads after the warranty period.

Linda Shawkey

3 de nov. de 2015

The people were kind and gave me a better interest rate than my credit union - my car came in from North Carolina in one day -I love my 2016 ford fusion se and thank all the people involved in helping get it :)

Federico Edwards

3 de nov. de 2015

it was only a state inspection for a 2014 expedition, what is the problem its a new vehicle just give it time and ask me in another survey,

Terrie Townsend

3 de nov. de 2015

I bought a 2016 Ford Explorer. I went there looking for a white one. The sales person that assisted me was very helpful and was very determined to assist me in every aspect there was. The truck that I wanted wasn't at this location. She located one at another Crossroads in North Carolina. It was delivered the next day. She took her time to have the truck detailed and inspected. She also went over features in the truck to make sure that I knew how to operate it. She was very patient and kind-hearted. She answered all of my questions that I asked. She even checked up on me for the the next week to see if I had any questions about the truck and to see how I was enjoying it. I truly believe that she was God sent just for me. I will recommend her to my family and friends for their vehicle purchase in the future.

John Slaughter

2 de nov. de 2015

Susan Fulcher worked very hard to get me the car (2015 Focus Hatchback) I needed. Everyone at the dealership were very friendly & helpful. I'll be back to buy the truck I want & will be looking for Susan!!!!

Beverly Cowdery

1 de nov. de 2015

The service department was courteous and helpful. They took care of my service needs and in a timely matter. I always have a good experience when I go to the service center. They also have a very comfortable customer wait lounge with free coffee, water and snacks available.

Richard Litchfield

31 de oct. de 2015

Very good service. Would return and recommend. Clean waiting room.

Stephanie Criss

29 de oct. de 2015

The service was excellent The salesmen where informative. When we need another car we will decently go to Crossroads

Jerry Jones

27 de oct. de 2015

Acey and his team always do a good job. I had some problems with a known problem with the APIM module however ACEY and his team stepped up and got it straightened out. It's easy to give good service when everything is working as it should. You really find out what the commitment to good service is when everything goes wrong.

Freddie Holmes

27 de oct. de 2015

Great Customer Service experience. Fred and AC provide superb assistance. Both individuals keep me updated in reference to the status of the repair for my F150. Thanks again guys!

Margit Schuh

26 de oct. de 2015

enjoyable! very good if maint is the same very satisfied.

Byrd Woodfin

23 de oct. de 2015

I bought a 2016 Escape. Great vehicle. My salesman was Ronnie Morgan. He deserves a 10 for his assistance

Novella Dennis

22 de oct. de 2015

I was very thankful that I was able to get a loaner car, cause I had to go to work that day.services was good and on time.

Else Knott

22 de oct. de 2015

Overall my experience with your dealership was good and fair.

J. Christain

21 de oct. de 2015

Staff was very helpful and friendly. Diagnosis of problem and work needed was completed in a timely manner.

Nancy Marchese

21 de oct. de 2015

The service staff kept me informed on the progress of the service being done on my vehicle. Which was greatly appreciated.

Horatio Snyder

21 de oct. de 2015

I had to wait a little longer than I expected, but the service was excellent.

Michelle Nelder

21 de oct. de 2015

My Escape had a recall on the cruise control & my check engine light was on. The car was ready in a very fast time. We trust them very much.

Laurence Lapomarda

21 de oct. de 2015

Excellent staff and service. This is a top quality dealership.

Donna Allen

21 de oct. de 2015

The service was fast and thorough. The facilities were very comfortable while waiting. The waiting time short.

Bernard Gray II

19 de oct. de 2015

I didn't bring the vehicle in, but I was well aware of the problem, and it was good to hear that someone took the time to really evaluate it and get it fixed right. This is the type of attention to detail and service my wife expects as a loyal Ford owner.

Frank Calandra

19 de oct. de 2015

Service was excellent and promptly accomplished. Service writer was courteous and polite in my dealings with him.

Patricia Brown

19 de oct. de 2015

My experience was good. All of my questions were answered. I was given a written report and technician also verbally explained things to me.

Sharhonda Scott

17 de oct. de 2015

I purchased a 2016 Ford Fusion and it has by far surpassed my expectations. The more I drive my car, the more I love it! The service was great and they made me feel comfortable. The staff was excellent! They make you feel like you are more than just a sale, they made me feel like family!

Ruth Kreger

16 de oct. de 2015

Fred Simmons did a good job making sure my truck was serviced correctly.Fred was very helpful and professional.Thanks

Mark Dumond

16 de oct. de 2015

I felt a little presured to pay more for our 2015 F150 than I wanted to but the overall experience was good. Got a great deal after talking with the finance manager. He gave us additional deals on service and insurance that really made the deal come together.

Hector Vazquez

16 de oct. de 2015

The service department and Rich my representative are great. I was informed ever other day what was happening. I will remain a loyal customer of Cross Roads Ford.

Joyce Walker

15 de oct. de 2015

Friendly staff on this date. Service was very well done.

Raymond Allen

13 de oct. de 2015

I own a Ford Focus and was notified by mail of a recall. I made an appointment and was taken in within 2 days time due to my schedule. All was taken care of and it was professional and all staff were helpful and very customer oriented. Thank you

Stephen Hood

11 de oct. de 2015

Clean, fast, dependable service!! I won't take my truck anywhere else for repairs.

Bruce Curtis

10 de oct. de 2015

Buying my new Fusion was a very pleasant experience at Crossroads Ford. Delonte was especially helpful in explaining how the many options functioned. Great group of folks. B. Curtis

William White Jr

9 de oct. de 2015

The salesman and Finance representative were AWESOME!!

Stephanie Reynolds

9 de oct. de 2015

I purchased a 2016 Ford Fusion and traded in a 14 Scion tC. They did their best to get my payments as low as possible, even with the negative equity. Elliott was an awesome salesman. Thank you all!

Toni Edwards

7 de oct. de 2015

Great people, my credit isn't all that great and Stephen Dias(not a salesman but in finance) put me in a new car with payments I can afford. I purchased a 2015 Ford Focus I really wanted an Escape but Stephen brought to my attention a better move with my car payments to " OVERPAY" with payments I can afford to help repair my credit, than to pinch pennies to barely make a higher carpayment, and see him in a year to get what I really want, I have to say I like the fact that he was more concerned about me keeping my car, getting a higher credit score and making a more reasonable decision than his PAYCHECK, and I'm happy with my choice Thanks Stephen

Angela Jenkins

6 de oct. de 2015

You have a wonderful team, I would like to Thank Pete Jenkins for his great service !!

Brenda Livingston

6 de oct. de 2015

Staff is informative and courteous. Waiting area is comfortable and hospitable. Time for service was minimum for service to my 2013 Escape.

Martin Walls

5 de oct. de 2015

After completing vehicle inspection, staff vacummed out the vehicle.

Stephen Cox

5 de oct. de 2015

Had my 2013 fusion in for service the service department was very polite and provided great service

Edwin Mcdowell

2 de oct. de 2015

As usual Fred was quite helpful and moved quickly to make sure my Mustang was repaired in a timely manner and returned to me in tip top shape. Your service folks do an outstanding job troubleshooting and repairing whatever comes their way. WTG, All!

Marion Clarke

1 de oct. de 2015

Service dept. was great. Started working on my problem as soon as I arrived at the appointment time.The problem was fixed in less than an hour.Very pleased and will recommend CrossRoads Ford in the future.

James Farmer Jr

30 de sep. de 2015

Service was performed on time. I was informed of repair costs before work was started, and as I have the Ford Advantage card the service desk personnel worked with me on coupons and discounts to give me the lowest cost.

Ellson Booker

29 de sep. de 2015

Ford Focus, excellent service, staff was professional

Yolanda Hardy

28 de sep. de 2015

I purchased a 2016 Ford Explorer. As a repeat customer, I have grown to expect nothing but the best from Crossroads. This purchase gets two thumbs up from me.

Gloria Mitchem

26 de sep. de 2015

Service is always performed quickly with no follow-up issues. Staff has always been helpful and been able to answer all questions. And, there is always fresh coffee and TV while I wait.

Kimberly Burris

26 de sep. de 2015

Always professional accurate courteous business practices shaown.

Mark Life

25 de sep. de 2015

Mr. Simmons ablity to jiggle so many people is an awesome talent. He always makes my experience great by being friendly, quick and concerned for my personal and vehicles welfare. Keep him happy and he will continue that level of service, that level of talent is hard to come by. Thank you Mr. Simmons in service for making my experiences great.

Robert Woodward (Carol Dois Woodward)

25 de sep. de 2015

This is a description of a recent service on our Ford Edge. The Edge was serviced promptly. As I waited I was able to work connecting on the Crossroads Ford (Prince George) WiFi. The waiting area is large, airy, clean and there were a number of amenities available such as coffee, snacks, cold water, cookies, as well as comfortable seating. The service revealed a diagnostic issue and the service reps were able to schedule a subsequent repair appointment to have the problem addressed by the appropriate technician.

Jowanna Catlett

25 de sep. de 2015

I purchased an 06 Ford Fusion. I was just going to look as I really didn't have any money saved up and I knew my credit wasn't that great to get a new car with little to nothing down but Steve venema and Steve Diaz did everything they could do to get me in that car. They worked with me and they understood my situation. They were so friendly and customer oriented. I didn't feel like they were just trying to get a sale, it genuinely felt like they just wanted me to have a more reliable vehicle. These men deserve a raise or a bigger bonus. Because of their great service and friendliness I will forever recommend people to crossroads!

Vicki Moore

22 de sep. de 2015

Great service. and helpful staff as usual. Received service in record time.

Garland Foster Jr

21 de sep. de 2015

Susan is a wonderful salesperson would recommend her to all my friends

Joyce Underhill

21 de sep. de 2015

When I first purchased my Edge, right away I was having trouble with the brakes/wheels squealing each tie the car set for a short period. I had it into the shop twice that I can remember and was told that it was coming from moisture on the brakes. Over a short period of time, the squealing was not only when there was moisture but when the temperatures was in the 890's/90's and sun shinning. Frankly, it was very embarrassing to pull up at a light, take off and the car squealing and beside you in an old clunker that is puttering along! This last time in the shop, Rich saw that I still had a complaint and replaced all the brake pads! Since I drove it from the shop, there has been no squealing and I feel proud to be driving my 2014 Ford Edge! Thanks Rich for wonderful service and looking to please a long time customer of Ford! Joyce

John Papazian

17 de sep. de 2015

We purchased a Mazda 3 (5) door car. Salesman was straight -forward and factual. He gave us the answers to our questions direct and without allot of vagueness.

Angela Ivey

16 de sep. de 2015

Rich and the team have done an amazing job trying to keep my 2007 Lincoln MKX on the road safely for me. There have been a few stumbling blocks but they have been handled professionally and quickly.Great job as usual Crossroads team.

John Tarnaski

15 de sep. de 2015

The staff was extremely helpful and willing to provide the information I needed to know what was wrong with my truck. I received an appointment the same day and was very pleased with the end result. I would definitely have my truck serviced there in the future and also recommend them to others. The entire staff was very friendly like I was part of the family. My vehicle is a Ford Explorer Sport Utility truck.

Horace Cooper

15 de sep. de 2015

August 25th, purchased a ruby red 2016 Ford Explorer.September 15th, Just got back from a 2600+ mile trip and I enjoyed the drive.Still learning all the features.WOW so many!!!!!!!!!!!!!

Stephanie Gaines

10 de sep. de 2015

I have been using Crossroad Ford for all my service needs since I have lived in this area and I have never been disappointed. The staff has always been courteous and I have never had a negative issue with my vehicle after services. I also bought my first new vehicle in 10 years from here and the experience was very pleasant. Maurice was an awesome sales rep and if I ever need or want a new vehicle in the future I will definitely come here first.

Elizabeth Williams

10 de sep. de 2015

quick and efficient service. Friendly personnel Facility clean and airy, very comfortable surroundings.

Dennis Thompson

10 de sep. de 2015

Shirley our service rep has always been very helpful and most of the staff go above and beyond. I never hesitate to take my car to Crossroads in Prince George for anything and everything.

Michael Hurd

9 de sep. de 2015

A great experience and extremely happy with the truck. The salesman was great along with the manager. No hassle...more or less in and out. Ford has finally made a great hauling truck and I am very very happy.

Iris Henry

9 de sep. de 2015

I am very pleased with Crossroads - each and every person I came in contact with was extremely polite and helpful. Keep up the good work. Iris Darlene Henry

Velva Mullen

5 de sep. de 2015

I have to start my experience at Crossroads Ford with Craig Lorey. He was so understanding of my needs and so patient with me because I was having a hard time letting go of my Mustang. Just talking to him, he was able to narrow down my choices to 2 cars. You can't imagine my shock that after a conversation with him, he was able to help me choose the perfect Fusion for me. You just can't ask for any better than that. But, then there was Stephen who helped me with all of the paperwork, warranty questions and such. Then Chris, who helped me with the technology part, Zachary who called the next day to make sure I was happy and satisfied with everything, Jeffrey Davis emailed to thank me and make sure I knew that they would always be there for me and then back to Craig who has called just to make sure I was ok. So for anyone that reads this, let me assure you that they are not just a business....they're friends that you feel like are family. And for that, I thank them all more than words can say.

Guy Ackerman

5 de sep. de 2015

My salesperson "Susan Fulcher" was excellent! Susan was very knowledgeable about my 2015 F250 Platinum edition, any questions I had she was prompt with an answer. I?ve bought many cars in the past and this was the best car buying experience I?ve ever had!

Donald Lynn

4 de sep. de 2015

Your service staff is always very professional and courteous. That is the main reason I continue doing business with your dealership.

Richard Allmond

4 de sep. de 2015

I recently bought a 2015 F150 truck from Crossroads Ford. The experience was great! Everyone was friendly and helpful. I was able to get the truck I wanted at a reasonable price.

Joel Jean

4 de sep. de 2015

My experience was very positive. I originally had my guards up preparing for negotiations. My intent was to get the deal I wanted or walk out. however; all of my preparation was not necessary, seem like the salesperson and the manager knew what I wanted and wasted no time getting me a good deal. I'm pleased, thanks.

Lisa Hayes

3 de sep. de 2015

I bought a used car from the dealership as my daughters car had been totaled and she needed a replacement. The salesman came right out and introduced himself and listened to what I had to say. I had an insurance check in my pocket and I was determined to purchase a car with what I had and not what my daughter wanted. We looked a several cars and I finally narrowed my choices down to 3 then 2. I never felt an pressure from my salesman to purchase either car. I liked how he sat patiently and allowed me to do what I knew was the right thing for me versus what I knew my daughter wanted. I almost left without purchasing either car. In the end, it was my salesman (Maurice) who clinched the deal. He had a lot of patience, class, grace, sense of humor and this quiet dignity that impressed me. I never felt pressured, judged, or felt stupid while dealing with this man and in the end I purchased a car that I felt would be the best choice for my daughter without compromising what I wanted. I liked how he let me come to this conclusion on my own. Everyone I came in contact was wonder, very friendly. This was a great experience for me.

Angela Brown

2 de sep. de 2015

We the commercial was right an I drove home same day with a car.my salesman was on point I love the smiles an he was very professional an helpful love that .Mr.D

Araceli Rodriguez

1 de sep. de 2015

I went it for an oil change, the customer service was excellent, the staff super friendly.

Janice Bailey

31 de ago. de 2015

2012 fusion. Excellent customer service. Susan worked hard to find a car in my budget.

Maegan Conlee

31 de ago. de 2015

I absolutely love Acey. I walk in and he knows me by my name and face. He is outstanding and as long as Acey is in service I will be there.

William Jenkins

31 de ago. de 2015

Excellent service every time, thanks to Fred. No one does it better

William Jenkins

30 de ago. de 2015

I purchased a 2015 F250 Super Duty. Service was excellent. The staff very helpful.

Marvin Saul

26 de ago. de 2015

2014 focus, great car, sales people very nice and helpful. Service can't complain at all.... This was the first service for the focus and the staff was very knowledgeable and helpful! Thank you crossroads ford!

Lillian Boyd

25 de ago. de 2015

Our Focus was returned for its 2nd clutch replacement. We are pleased with the service and the loner vehicle provided.Suggestion: a vehicle returned (serviced & WASHED) would be a special treat!!!

Debra Bryant

25 de ago. de 2015

Bought 2015 explorer. Love my car. Susan Fulcher is the best!!

Erika Clark

25 de ago. de 2015

My car was repaired in a timely manner and the staff was courteous, as always!

April Powell

25 de ago. de 2015

Everyone was lovely and made the experience smooth and easy

Terry Taylor

24 de ago. de 2015

I Purchased a 2012 Ford Escape Gold Leaf Limited Edition. My experience was wonderful and my Sales Rep, Chris Riley was the Best.This is My second Truck purchase from Crossroads and both purchases were very good and enjoyable!!!

Sabrina Womack

24 de ago. de 2015

Excellent service and quickly performed. Dropped car off at lunch time and it was ready before I got off of work.

Vincent Hathaway

24 de ago. de 2015

I ordered and purchased a 2016 F350. Ronnie Morgan is my salesman. He does a great job. I've bought 3 trucks from him and will not use any other salesman.

Sheryl Alfei

22 de ago. de 2015

Service staff is excellent and very accommodating with scheduling. Have recommended them to several of my friends.

Jeffrey Ragar

22 de ago. de 2015

Great staff and service. I will come back. They always know how to treat customers

James

21 de ago. de 2015

I normally change my own oil and inspect under vehicle while doing so. However, by the time I buy a quality filter and 8 quarts of oil, it is only about $20 more for Crossroads to do it with the benefit of tire rotation as well.

Cynthia Wilkes

20 de ago. de 2015

they help me to program my remote,fast and they dont charge me for it.

David Tucker

20 de ago. de 2015

Rich was courteous, professional and empathetic when I dropped off my Ford Fusion. The repairs were completed correctly and quickly. I would recommend CrossRoads Ford Service and Rich.

Vicki Evans-reith

19 de ago. de 2015

I have purchased several vehicles at Crossroad Ford. The service is quick and proficient. Service manager and staff are helpful and polite.

Burrel Angell

19 de ago. de 2015

Your worked on my Lincoln. Service was prompt and correct.I will use your service again, when needed.

Augusta King

18 de ago. de 2015

I purchased a Ruby Red 2015 Ford Escape on March 27,2015. Susan Fulcher was the salesperson who helped me in my purchase. She was most helpful and explained everything to me. When I went back the next day to pick up the Escape Susan went over everything with me -- adjusting the seat and putting the radio stations in for me, and telling me all about the wonderful features of the Escape. I will be 79 years old on Thursday, August 20th. My friends and I have a beautiful NEW RIDE -- Thanks to Crossroads and Susan Fulcher. There was a recall, but was fixed in a short time. Crossroads has a very nice showroom. and everyone is so nice and friendly.

Leslie Fryar

18 de ago. de 2015

This last service was a recall. The necessary repairs were made in an efficient and timely manner. The service was outstanding.

Alexander Lawrence

18 de ago. de 2015

I enjoy the friendly customer service team. My car was service as requested and ontime. I have not received unexpected repair that I did not need or requested, this is very important.

Ralph Lewis

17 de ago. de 2015

I am a VERY SATISFIED customer with the excellent service provided.

Abraham Richards

15 de ago. de 2015

This rating is the result of the personal attention of the service manager, Shirley.

Matthew Bryant

15 de ago. de 2015

I purchased a 2015 F150. Susan, the salesperson, was awesome. I spoke to her prior to coming in and she had the truck I was looking for ready for me to test drive when I got there. The only complaint I have is with the detail job done when I purchased the truck was horrible and Susan even agreed. She set it up to be redone when I dropped it off to fix a piece of trim. The second time the outside was great and the inside was still rough. There were even black marks on my seat and center console.

Tyra Hicks

14 de ago. de 2015

I purchased the 2015 Ford fiesta and I love it. The service was great and the staff was wonderful

Harry Rast

14 de ago. de 2015

They took my car in on time, did the work quickly and I was on my way.

Sandra Harris

13 de ago. de 2015

Services were completed in a timely manner. All staff I encounter were professional and helpful. The overall experience was acceptable.

Nola Peaco

12 de ago. de 2015

Mr. Steven Diaz is just wonderful... I went there to get a car a 2011, and he put me in a 2014 Ford Fusion

Ian Jim Melvin

12 de ago. de 2015

Love the car! I encountered some minor issues along the way but it's all good. The overall quality of the car is great! but it did have some minor scratches on it's front bumper skirt and on the rear right side of the car. Also noticed a slight scratch where in the trunk area.

Richard Brockwell

11 de ago. de 2015

I received state inspection on my Toyota sienna. Love the staff. They are always helpful & easy to deal with. We have a F150, AN EXPEDITION, an escape & a hyundai and get them all serviced at crossroads. Awesome service.

S. Wyche

11 de ago. de 2015

Great experience. My salesman was diligent and making sure that we got something that not only we liked but was in our price range. My husband and I felt like we were a priority to everyone there. Almost everyone we came in contact spoke to us and made sure that we were okay. The finance manager was wonderful. Very understanding to our needs. Made sure that we understood every element of our purchase. Overall very good experience. I have already recommended a friend.

William Shortt

11 de ago. de 2015

I came in to look at the car It had low mileage on it I already had a 2008 with higher mileage on it so decided to see about a trade. We worked out a deal and the people of crossroad helped me with getting the car the way I wanted it. The salesman and the sales manger were great. I have bought about 6 or 7 car's from Crossroads in the past some new and some used always happy with the deals. I will continue to use Crossroads when looking for a car or recommend Crossroads to my friends and family. Thanks you for your services and your staff.

Zachary Blaisdell

11 de ago. de 2015

2014 mustang V6. Service was great and they worked with me to get the best deal for trade-in and a great deal for the car. Will definitely buy another one from this dealership.

John Dalgard

6 de ago. de 2015

you guys are great the service was great the customer service rep was great

Edwin Manner

5 de ago. de 2015

I made what I thought was a vehicle inspection appointment for Monday at 9 AM via the Internet. Little did I know that unless an actual person views the appointment request does not get processed especially on a Sunday afternoon. As it turned out I showed up at 9 AM without an appointment. Shirley did an awesome job fitting me in to the schedule to where I did not have to wait very long. Shirley is "the bomb" not only from my own experience but from speaking with other customers in the waiting area that has had her at check-in. Seems like it's time for her to get a raise or a good stool that she can put her foot on at her desk until she is 105% back in the saddle. ???

A. Williams

30 de jul. de 2015

Scheduling of the appointment was painless and expedient.Reception operations when we arrived was excellent!Notification when the vehicle was complete was received with no issued.Delivery/Pickup of the vehicle went off without a hitch!

Dawn Jackson

28 de jul. de 2015

The staff Mr. Happy and the entire team at cross roads treated me with respect despite my credit issues and wanted to see me drive away in a very nice car with an affordable monthly payment. A lot of dealerships see credit as a problem and don't want to deal with you or put you in a car of their choosing. I highly recommend Cross Road cars of Va

Beecher Crawley

28 de jul. de 2015

Great experience and was pleased with deal that we received.

Ronald Fleming

25 de jul. de 2015

Ford Focus 2015 Grey. I really wanted a stick shift. They were able to find the car I wanted in North Carolina. The car was ready to pick up two days later. Ronnie and the credit manager did an excellent job. They really helped me find a car within my budget and excellent gas mileage. THANK YOU!! RONNIE

Roland Knight Jr

21 de jul. de 2015

A friend from my church recommended we go to Crossroads to purchase our new car. The staff were very friendly, all questions were answered and we were pleased with the whole experience.

Sean Musselwhite

19 de jul. de 2015

I have bought a few vehicles from my salesman and each time has been a wonderful experience.

Juanita Patton-garrett

19 de jul. de 2015

Mazda CX5 The service was excellent and also the staff was excellent.

Carl Pippin,Sr.

18 de jul. de 2015

Purchased my 2006 F-150 there. Staff was courteous and efficient. Have had vehicle serviced there since purchase. Have taken care of the couple of items I have needed over the years with no problem. Would DEFINITELY recommend Sales and Service staff to all. Thank You for your kindness and skills.

John Dejewski

18 de jul. de 2015

This was our second purchase from Crossroads Ford. We previously owned a 2011 Ford Fusion and wanted to replace it with a newer model. With the help of Harry & Maurice, we were able to purchase a 2014. They gave us a great deal and we are very happy with our purchase!

Matthew

18 de jul. de 2015

Fast service and good staff.will use service again.

Christopher Johnson

18 de jul. de 2015

Very curteous had gotten the works package and was informed of something's that may need attention and was told bring it back and they will get it straight. Overall I was satisfied with the service

Gary Simmons

18 de jul. de 2015

Bought a focus from Susan Fulcher. She is excellent to work with. I have bought 5 cars from her. Have recommended her and Crossroads Ford to many people.

Sue Nerrie

16 de jul. de 2015

Shirley Rager is my go-to-gal ~ she explains everything in everyday language and is always ready to listen!I did try to use the computers in the waiting room - all 3 were out of order-poor

Betty Cole

15 de jul. de 2015

Very helpful. Never have to wait long when I have appt. also try to fit us in when we have an issue.

Sandra Boze

14 de jul. de 2015

service was exceptional as usual ... car was cleaned and work done appropriately

Anthony Brothers

14 de jul. de 2015

Great service, got me in and out. I will start using them for regular service.

Helen Barlow-bolden

13 de jul. de 2015

My experience was good they work with me and made should the Ford edge was what I wanted.

Heather Galloni

13 de jul. de 2015

I loved the ease of making an appointment online with confirmation from dealership via email. My appointment was because of a problem with my horn and a transmission recall. Diagnostics were completed in under 2 hours, and new horn was replaced within two days. Professional staff and straightforward about estimates and final pricing - love the military discount. Waiting room is conducive for parents who have to bring their small children (play equipment, complimentary snacks/drinks/wifi).

Matthew Banis

12 de jul. de 2015

Great service and customer care, was excellent, vehicle was completed on time.

Antoinette Morris

12 de jul. de 2015

I purchased a 2013 Ford Focus. The service was great and the staff was most helpful even now. And, I am looking forward to upgrading in the near future to 2015 if possible Thanks for asking.

Stephen Hood

12 de jul. de 2015

The service department, is professional, knowledgeable, and clean. Fast service and great results.

Leslie Fryar

11 de jul. de 2015

Outstanding as usual. The service and repairs are always done to my complete satisfaction.

Nancy Chitwood

11 de jul. de 2015

I brought my tribute in for oil change and maintenance. The staff are always friendly and helpful. The service was done quicker than I expected, and they even washed my car!

Lawrence Oliver

11 de jul. de 2015

As always, personnel and service was as expected; this is the reason you service all my vehicles regardless of make.

Shannon

11 de jul. de 2015

This is the second car I've purchased at Crossroads. The service department is always courteous and friendly. They go out of their way to get me back on the road.

Alexandria Moragne

11 de jul. de 2015

The issue with the engine has been fixed, but now some electrical features are not working. The rear passenger window is no longer automatic and the front wipers are no longer automatic.

Rebecca & Jonas Burkes

10 de jul. de 2015

We had a great second experience at Crossroads thanks to Rodney. Very professional and made it a pain free transaction. Very friendly staff that we will continue to give our business too. Thank you so much. We love our F150 and Milan.

Kimberly Tate

10 de jul. de 2015

Staff personable, friendly. Service scheduling online fast easy and service great. I was in and out in no time. Technician knowledgeable. Love this dealership. Best service. Thanks. Kim

Edgar Ampy

8 de jul. de 2015

service was excellent, and the staff was great and will was awesome

Vanessa Walker

8 de jul. de 2015

Short wait time, great customer service, and comfortable wait area.

Brandon Cherry

8 de jul. de 2015

Coming from a peraon that worked in the automotive industry for 10 years, Very friend staff and facility. The service department is very professional and always tke care of the customer. CROSSROADS ROCKS!!!

Marcel Berthiaume

8 de jul. de 2015

I purchased a 2014 Ford Edge and the sales person and management were very pleasant. It was a great experience.

Betty Garris

8 de jul. de 2015

Purchase 2010 ford taurus Crossroad replace the Brake Booster for me brakes pedal keeping noise when i test drove it or purchase it. its fixed now very happy with the car.

Lois Mraz

8 de jul. de 2015

No Complaints.............Excellent Service on my Lincoln.Lois G Mraz

Kristina Rousch

7 de jul. de 2015

Called on a Saturday last minute to see if you had tires in stock for my Edge and you did. Fair price, quick and friendly service! Thanks!

Robert Lee

7 de jul. de 2015

The service department got my Windstar in for service sooner than quoted. Not only that, the work was done quicker and cheaper than i expected.

Christopher Mitchell

7 de jul. de 2015

I have always had great service dealing with Rick Worst, Shirley Ragar and Rich.

Mr Dickerson

7 de jul. de 2015

Ms Shirley was very helpful and unknown to listen to her the first time and save some money. She is very caring and people friendly

Martin Walls

7 de jul. de 2015

I have received excellent service from everyone at Crossroads.

Mondoza Davis Jr

7 de jul. de 2015

I purchased a 2015 Ford Explorer. The staff was very helpful and did a great with service and financing.

Frances Morgan

7 de jul. de 2015

Love the service technicians here in the service department. Always willing to help

Edwin Mcdowell

7 de jul. de 2015

Fred Simmons did an outstanding job, recommended service and made me feel as if he was taking of me.

Ellson Booker

7 de jul. de 2015

2014 Ford Focus service was excellent and staff was excellent

Rose Aufill

7 de jul. de 2015

Appointment was in scheduling and vehicle was taken in immediately. Service completed in a timelyand efficient manner; no problems! Such a great improvement over several years ago! Keep up thegood service!!!!!!!!!!Gave a one star on buying a vehicle and saw a salesperson and requested a CX5 asI had been in an accident with my CX5 and needed a new vehicle and requested onein appx a month. Never heard from the salesperson and my vehicle came out ofNC. Guess they didn't need the profit from a sale.

Mary HendersonRi

13 de jun. de 2015

I had an awesome experience during my car buying experience. Customer service was excellent. Sales representatives were excellent in working with lenders to finance me. Facilities were clean and inviting. Snacks were available as desired. My contract was explained in full.

Mary Henderson

13 de jun. de 2015

I was more than pleased with the customer service I received, and the sales representatives who worked with lenders to get me financed. Great experience.

Gary Simmons

14 de abr. de 2015

Susan Fulcher was the salesperson we dealt with when buying our car. She is very knowledgeable of the cars and is excellent to deal with. Always get a great deal when working with her. She got the car we wanted and had it ready when we got to the dealership. Very enjoyable experience!

Debbie

25 de feb. de 2012

Nice dealer, pleasant experience Will go back for my next car