Lillie Russell

11 de ago. de 2016

Eric was amazing he helped us find the perfect fit.

Kaitlin Edwards

10 de ago. de 2016

Did a wonderful job servicing my vehicle. Fast and efficient!

Dennis Riggs

10 de ago. de 2016

The staff was very helpful getting my car serviced in a timely manner

John Thornton

10 de ago. de 2016

love the car. did not have the color i wanted on the lot but found it at another location and brought it here.

Dan Barwick

9 de ago. de 2016

David and Chase Petty (Service Managers) referred me to an excellent alignment person.They felt that the Ford service equipment couldn't safely execute the alignment in question; due to my oversize and chrome tires/wheels. They both went above and beyond to call around to third party vendors, who could help me. That was much appreciated and excellent service. Im a happy customer. Mike also made sure the parts that I needed were correct and accurate.

Susan Crunk

9 de ago. de 2016

We brought our Ford Edge in for an oil change/tire rotation and were quickly checked in. We went to the little restaurant and had breakfast while we waited. The food was good as was the service. Bathrooms are spotlessly clean!

Michael Nobles

8 de ago. de 2016

Everything that was promised was fulfilled, we would not take our vehicle any other place, they are our go to dealership.

Barry Weinstein

7 de ago. de 2016

Great experience, would highly recommend .......;......... ........................................

Tracy Webb Goodman

5 de ago. de 2016

2011 Ford Focus- Info on internet was incorrect about the car. Car had not been cleaned and had a broken door latch. Paid cash. Sales person was very nice. BIG PLUS-- the dealership delivered the car to me fixed and detailed the following Monday. (However, it has been a week and the door latch does not work again.)

Taryn Bowen

5 de ago. de 2016

Baynerd was an awesome guy. Got me in and out farily quick considering they had to replace an air bag. Very pleasant.

Janice Penix

5 de ago. de 2016

Everyone was very nice and helpful. We have been going there after we bought our Fords from town and country. Which the service there was not the greatest. But Crossroads has been Great! Todd was very helpful too

Jim Dean

2 de ago. de 2016

JC Hacker was very helpful and accommodating. My only difficulty is from inadequate communication. We received NO updates between "Your truck has been built" and "It's here". It would have been helpful to have a little advance notice to begin the process of securing the outside financing and selling the old vehicle privately. Also, we requested a transfer of tag from the old van to the new and instead, a new plate was ordered with personal tax consequences and me having to insist that the dealer resolve the mistake.

Paul Ryan

2 de ago. de 2016

My Rep was very polite and accurate on my charges. Also all work was done in a hour. Waiting area improved and nice.

Suzanne Evans

2 de ago. de 2016

Staff was extremely friendly and helpful! I went in to have my car inspected and left out in about 15 minutes or less. Wonderful experience!!!!

Christopher Thornton

30 de jul. de 2016

Absolutely Great. Leased a 2016 Ford Fusion Energi and it was everything I wanted it to be. Service and professionalism was outstanding from everyone.

Michael Hurst

30 de jul. de 2016

The only thing I can say was bad is that we were not called when the car was finished. I did get an email about 10 hours later. So I would suggest that you make sure you call the person after there vehicle is done. Remains are not reliable at times.

Gary Mckenna

29 de jul. de 2016

Service was great and fast. Had appointment and experienced no waiting time.

Judy Becker & Trae Becker

29 de jul. de 2016

I had a good experience this time. Th e service was outstanding and thorough. It made me feel great to know I can trust the people that service my truck. It has 250,000 miles now and looks and runs terrific.

Matthew

29 de jul. de 2016

Walked right into the Quick Lane without an appointment and was immediately assisted on a Saturday morning. Got an oil change and they checked fluids and batteries. Painless experience, decent price.

Joseph Gonzalez

29 de jul. de 2016

The experience was great. My 2015 F150 truck was serviced on time and fast. Can't say enough good things!

Jason Patterson

29 de jul. de 2016

Doug Benson, Dee & Larry at Crossroads Ford were very helpful.

Jerry Ellis

29 de jul. de 2016

2017 Ford Escape, The service was great and the staff was very helpful.

Paulette Heath

29 de jul. de 2016

I always have a great experience at Crossroad Ford's Service Center. They are friendly, courteous and timely.

Pamela Mcateer

25 de jul. de 2016

Friendly, fast and courteous as always! I trust this service department with the care of my car. I trust their recommendations for care and attention that is required to keep my vehicle running smooth and safe! Thanks Crossroads!

Bernard Kaufman

22 de jul. de 2016

Had my 2015 for escape in for service oil change, tires rotated, etc. The service was excellent always great to come there I like the attention given. The staff was very helpful, and great conversation with the staff. Look forward to seeing you again soon. Love the car.

Kaylee James

22 de jul. de 2016

I was looking for my daughter her very first car, that she would be purchasing on her own. I had her go around to different dealerships in our area Charlotte, Concord and Huntersville to test drive different ones in her budget. I wish I would have known about Crossroads Ford because I would have sent her there after she decided to purchase a Ford. I talked to numerous Ford dealerships and first of all, none of them were in communication like Rodrick Hunter was. He was hands down on it. No pressure at all either, which I loved. I told him exactly what I was looking for and he went after it all the way. No foolishness with him, only pure professionalism, no hiccups, no gimmicks, no bull. And my daughter purchase exactly what she was looking for, actually more that what she was looking for, at the same price that was in her budget. He made it easy for me as a mother looking after her daughter. I would definitely recommend Rodrick and Ford in Monroe going forward - even though we are no where near the dealership. It was so worth the travel.

Charlotte Hudson

21 de jul. de 2016

Carlyn was very knowledgeable and helpful, kind, they did what they said and I got excellent service, I can always count on you to fix my car

Rodney Pressley

21 de jul. de 2016

Chris and the team are great , any questions they got the answer thanks guys and lady

Michael Moore

20 de jul. de 2016

Always helpful and try to get me in even when I don't have an appointment!

Anonymous

20 de jul. de 2016

My service advisor, Rick, was very helpful in explaining an issue I had with my Bluetooth service.He also made me aware of some normal services that I will need to have performed soon.

Michael

20 de jul. de 2016

The oil change service was fine, the customer service waiting area at the repair shop was clean and well stocked with snacks and drinks, The internet WiFi worked well.

Linda Deese

20 de jul. de 2016

I needed to get oil changed in my husband's truck. Dropped off truck, had lunch and a pedicure with a good friend and got the call that my truck was ready for pick up. Perfect timing.

Scott Davis

19 de jul. de 2016

F-150 annual inspection and oil change and service desk was very friendly and helpful. They did not try to push sales for items that didn't need to be replaced.

David O Cox

5 de jul. de 2016

Bayard Davis has taken care of my Ford F150 since we have bought it. He is straight forward and honest and works to help keep my truck running in top condition. He has my complete trust and I know that he will always do what it right for me and for Ford.THANKSDavid Cox

Daniel Stewart

25 de jun. de 2016

Everyone knows what they are doing and are very nice about it.

Janis Couch

17 de jun. de 2016

Fast helpful service. Reviewed maintenance done on car.

Daniel Stewart

16 de jun. de 2016

Everyone is very nice and they all appear to know what they are doing.

Debra Weiland

16 de jun. de 2016

Service always is very accommodating! Bayard and Jeremy take good care of my vehicle!!

Eugene Racine Jr

16 de jun. de 2016

Just came in for a state inspection and this was handled very quickly.

Laura

15 de jun. de 2016

I purchased a 2016 Ford Escape from Wilder at CrossRoads Ford in Indian Trail, NC. Thank you, Wilder, for taking the time to explain all of the different features on the different vehicles I looked at that day and for working with me on my budget to help me purchase my vehicle. I appreciate all of your follow up too! Have a great summer and thanks again!

Robert Gilberti

15 de jun. de 2016

Great service. normal service quick in an out (oil lube) other services longer depending on service being done.

Joe Sherrill

14 de jun. de 2016

I have been a customer since the days of Bowie Ford. I have had all of my many Ford vehicles serviced there and have bought vehicles at this dealership. Chris Rice and the other service writers and techs at Quick Lane, and less often, the full service lane, have always treated me like a customer should be treated. I have never been offered a service which was not necessary or felt pressured in any way which is why my wife and I always return to Crossroads and refuse to step foot on the lots of other Ford Dealers in the area. I have sent many customers your way. I would only recommend Crossroads Ford begin servicing the Ford chassis of RVs like mine, an E 450 cutaway van, class C. I must have it serviced at a non Ford provider. Thank you for your many years of service. I will see you in a couple of weeks with my Mustang.

William Urban

14 de jun. de 2016

Excellent , fast service. Always a pleasure to deal with Bayard Davis. I would want to deal with anyone else.

Tom Gwyn

13 de jun. de 2016

Staff goes over and beyond ever time . Quick service.

Lazaro Padron

13 de jun. de 2016

The service attendant, Carlyn, was excellent, as she always is. Her demeanor and caring for the customer is evident, and a welcome experience. I visited for a state inspection, which went flawlessly. An overall great experience.

Gerald Yancey

11 de jun. de 2016

I am always pleased with the service I get. It's quick and complete an I therefore don't have to worry. Thank you

Peg Adamczyk

10 de jun. de 2016

I brought my Toyota Corolla to Quicklane at Crossroads Ford in Indian Trail, NC, for an oil change. Service was excellent and the waiting room was comfortable with drinks and snacks, which was a nice touch! I will definitely come back for service in the future.

Cynthia Schulz

10 de jun. de 2016

I purchased a 2016 ford F 150. I love the truck. Staff was very helpful and a pleasure to work with.

Charles Williams

10 de jun. de 2016

Service dept on both ends are customer friendly.I appreciate that. I bought my vehicle there,its a dodge, and tried to get service at dodge dealer across the street earlier. No time for me,three times,messed up oil change,didnt put in,light came on in A week and half. So stick with crossroads The service dept is on point.

James Haslam

10 de jun. de 2016

Everyone was friendly and helpful. The check in and check out process was quick and easy.

Lucas Smith

8 de jun. de 2016

very fast and pleasant service.The redesigned waiting room was very nice, new chairs are super comfy

Jim Vivian

6 de jun. de 2016

got my wife's Flex serviced. Always professional and quick

Robert Howard Jr

3 de jun. de 2016

Brought my Ford F-150 in for maintenance and was quickly serviced by friendly service managers.

Patrick Mcloughlin

3 de jun. de 2016

Great customer experience! I can schedule the appt, my car is taken into the shop on time and delivered back to me in the time promised. I would not consider any other service option for my Explorer!

Ken Kopald

2 de jun. de 2016

My Explorer of 5 months had a malfunction and would not run. I was on the road and called to see about bringing the car in but found I could not get it there. Your service manager David helped me on the phone and told me to have it towed and not drive it. He called later to be sure I was home safe and then did a follow up call the next morning to let me the car was fixed and ready to go.He was very helpful and had a true concern about my well being.

Frederick Dorsey

2 de jun. de 2016

I can in for my yearly state inspection.The shop did a complete inspection in a very short time. they where friendly and answered my questions. I will be back next year.

Tanya Williams

2 de jun. de 2016

The staff is very friendly and professional. It was busy and I was still able to get my car service in a responsible amount of time.

Joellen Mcquade

1 de jun. de 2016

I was in for service for 2 problems...a noticeable vibration when decelerating from a higher rate of speed and for the car hesitating to start/key not retracting as normal. The mechanic found that the vibration was the front brakes. They could not say for certain if a part in the ignition was going bad because the problem occurs intermittently; they recommended that I wait to see if it starts happening more often. They did not want to replace the part (at approximately $450.00) if the part didn't need replaced. I appreciated their advice, and the fact that they did not unnecessarily replace the part simply for the business. Great customer service all around...from the time I arrived, to the advice and service from the mechanic.

Steven Landon

31 de may. de 2016

sat for 10 minutes waiting for service rep . then he couldn't find my online service reservation

Robert Waudby

31 de may. de 2016

Everything was fine. Car has been working great. Always very happy

Bonnie Taylor

31 de may. de 2016

Fast and friendly, very clean. Love this place for regular maintenance

Jeremy Barrett

29 de may. de 2016

Nice friendly and prompt service.great service never had any issues staff has always been great overall get experience.

Brenda Farson

29 de may. de 2016

As usual your guys did a very good job again!! Thank you for all your efforts, especially Baird Davis.

James Walker

26 de may. de 2016

As usual, Todd Fincher was courteous and helpful during my visit. Crossroads Ford is fortunate to have an employee such as Todd. Be sure to keep him happy as I like to deal with him.

Alexandra Warren

26 de may. de 2016

Quick, friendly, efficient service! I will definitely be back!

Angela Cooper

24 de may. de 2016

Oil change on 2014 Ford Escape and checked low fluid light.

Paulus Ford

24 de may. de 2016

Good Advice from Mr. Rick for recommending WHAT I REALLY needed to have done... Good People, Good Service. I am Pleased..

Howard Bleakley

20 de may. de 2016

the service staff was courteous and the work on my focus was performed in a timely manner

Douglas Martin

20 de may. de 2016

the service staff was professional and the service provided to my ford escape was performed to my expectations.

Terry Williams

20 de may. de 2016

Purchased a 2016 GT mustang. The service was excellent , the salesman was awesome and the staff. I've already told my coworker about Ford at Indian trail and he's coming up this Saturday to purchase a mustang. Everyone made me feel comfortable and my vehicle was ready for me and parked out front. Love it, looking forward to the 2017 Shelby GT350. Again thank you

David Machold

19 de may. de 2016

I worked with Rod Hunter and Chris Powe for the purchase of my 2016 F350. They were both very easy to work with and I highly recommend them! The purchase process could not have gone more smooth.

Barbara

18 de may. de 2016

I have bought my last three cars at your dealership and the last two with the same sales person. I am very happy with the care and concern that Glen Cassell's has shown. I really like doing business with you. Thanks

Nuzzy

18 de may. de 2016

This was the best car buying experience I have ever had.

Travis R

17 de may. de 2016

Desired services were completed on schedule and as stated, communication about needed items was timely and good. Overall a very good experience, will continue to come back.

Leslie Harper

14 de may. de 2016

Service is always quick and easy, personnel are always courtious and good about sharing information related to service work.

JWoods

14 de may. de 2016

Lisa Burch took care of us and delivered exactly what we asked for with excellent service. Thank you!

Mark Spisak

13 de may. de 2016

Well I had done a bunch of on-line searches for the truck I wanted. While I knew Crossroads had the truck I wanted I visited 2 other dealers before hand just to check things out. In both cases my experience there was less than pleasant. But John at Crossroads was no pressure, didn't try to talk me into a different truck that costed more and gave me a price right up front. I despise the back and forth tactics and haggling with sales managers that seems typical at some dealers. I have walked out of some dealers because of that tactic. Overall Crossroads and John got me the truck I wanted, the price I thought was reasonable and treated me like a person not just someone to make a quick sale to.

Lee West

12 de may. de 2016

2015 Expedition, Service Great and Staff most helpful.

Julian Axworthy

11 de may. de 2016

I made the mistake of having my 10,000 mile oil change at Walmart. They did not reset the oil change warnings and every time I started the car it popped up. It also cost me $20 more than Crossroads Ford and took longer. I am really happy with Crossroads service you just know they are very professional and reassuring to have experts that are familiar with your specific brand of car working on it. Great Job Guys!

Sam Schipman

10 de may. de 2016

Excellent Service... Excellent Attitude... Pleasant experience

Doug Pentek

10 de may. de 2016

Service and service personnel were both excellent. Will come back.

Judith Trudel

10 de may. de 2016

I hate buying a vehicle...always a painful experience until now. Our salesman, Glen Cassell really listened to us and we bought the perfect truck for our family. Glad to be a part of the family.

Terry Toms

10 de may. de 2016

Staff was very professional and courteous. Service was performed in reasonable time. Satisfied with my experience with Crossroads Ford.

Michaelle Helms

9 de may. de 2016

Great and Good Local always helpful and knows my car

Mae Baker

9 de may. de 2016

I have NEVER had a better experience at a dealership when buying a vehicle. I didn't even think a "low pressure" experience existed until I came to Crossroads Ford of India Trail. Most dealership employees are dripping with greed and it's evident in how they try to hard sell a person into something as quickly as possible, so they can move on to the next victim. I never felt this with my Sales Rep (Blake), Sales Manager (Chuck) nor the Finance Manager (Ed). Everyone who comments on my beautiful Ford Escape, gets a personal reference to your dealership and trust me they are delighted to hear that I wasn't pressured into buying something I would later regret. I will NEVER buy from anyone else EVER and I will ALWAYS refer people to Crossroads Ford! I personally believe, if your product is good, there is never a need to pressure people into buying it. The product should sell itself and that was my experience at Crossroads of Indian Trail. LOVE my FORD...LOVE CROSSROADS employees!!

William Sloop

9 de may. de 2016

The staff at Quik lane always do a great job in all aspects. I actually enjoy being there.Keep up the good work.

Jaymes Holden

9 de may. de 2016

Don Flint was my sales person. He was excellent and assisted me in every way with my F150 XLT SuperCrew Ecoboost. The service at Crossroads Ford of Indian Trail is always great.

Pamela Stancil

9 de may. de 2016

The staff was very helpful and I was pleased with the service.

Patricia Spruill

8 de may. de 2016

Everyone there was very friendly and willing to help immediately no matter what I needed!!!! Larry Watson was an EXCELLENT sales person. It was like dealing with a long time friend. He was great handling all my crazy hangups. I actually had a good time handling a very stressful situation. I am very happy with the car, Ford Fiesta. It seems to be good. It's smaller than I wanted but I was limited on the $$$ limit I had. I just pray it last me several years. Hope my return visits for service are as enjoyable. Thanks so much for LARRY Watson.!,,,

Helen Wagster

8 de may. de 2016

The staff is the key reason I have already recommended anyone looking to purchase check your dealership out. They made the shopping experience easy and enjoyable. I anticipate that when ready for my first service, the experience will be as great.

Kurt Wood

8 de may. de 2016

In and out quickly. The even took off the skid plates like they are supposed to = no oil on my garage floor.

David Smith

6 de may. de 2016

Bob in service was great will come back because of him

J. Philipps

5 de may. de 2016

Had various services performed on my Ford vehicle. My service consultant (Michael Z.) is very professional and thorough, going through all possible service options to get my vehicle back up to speed. Needed quite a few repairs, and we were able to find solutions that fit my budget. Extremely happy with the outcome, and would not hesitate to recommend.

Shirley Simpson

4 de may. de 2016

Service was good, fast. Very satisfied. Staff very nice.

Nelson Tetreault

4 de may. de 2016

Micheal Zimmerman assisted me in scheduling a diagnostic test for my 2006 F-250. I decided to do the work myself since your cost was so high. I got the job done for $325...You guys wanted $650. Also I just had my fuel filter changed and my wiper blades..Micheal said that the service tech recommended that the fuel filter and wipers be changed. They were brand new.

Michael Little

4 de may. de 2016

Service appointment went smoothly and the staff was very helpful in meeting my needs. I was able to discuss my auto's needs and determine a course of action. Very satisfied with my experience.

William Tavella

4 de may. de 2016

service was prompt courteous and I appreciated the ride to work. Staff was great but I still have a clunking sound in my car..not sure what it is.

Johnnie Rollins

3 de may. de 2016

Very efficient and friendly staff aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Andrea Coronado

3 de may. de 2016

My Ford Focus has to be towed to the Dealership last week. Michael, the service salesman was expecting it. He called me the next day to tell me they had found the problem but would need to order the part. Fortunately, the part came in almost a week before expected. Michael made sure to notify me and had the auto repaired by the next day. He also one of his drivers pick me up at home so I could drive the vehicle home. All in all, it was a pleasant experience.

Brenda Payne

3 de may. de 2016

I bought my ford new from Dale Jarrett and have always brought it back to you for service. I get good service and I still have a great car.

Taneshia Peay

3 de may. de 2016

I found this dealership online. I saw the car of interest and headed to Crossroads. I was delighted with the helpfulness and the environment. I purchased a Ford Escape.

Kevin Martin

3 de may. de 2016

Bayard was great as always ... We took all three of our cars to him and your staff and received excellent service each time ... We go out of our way to use your dealership and will continue to do so.

Kenneth Bowden

3 de may. de 2016

Excellent buying experience. Larry Watson was super friendly, helpful and professional. Would definitely buy from crossroad cars again.

Bernice Weaver

3 de may. de 2016

purchase a ford tarus and received great service at our visit

Alice & Harvey Fisher

3 de may. de 2016

2002 Ford Explorer. I use Crossroads for all my Ford services. Excellent service. I really like the Service Writer.

Victor Gil

3 de may. de 2016

purchase a 2016 f250 fx4 and the sales rep. was very kind

Ken Cullipher

2 de may. de 2016

Thanks for you service! You provide a recall replacement for my 2007 Ford Mustang GT.Please ensure you follow up on the passenger side airbag once it is in stock.Baynard was great!Ken

Ricky Morris

2 de may. de 2016

My service manager, Bayard Davis is always great. He does what he says that he will do and is very professional.

James Faile

2 de may. de 2016

2015 Ford F-250 4X4, service was excellent, staff was right on with what I was looking for and the deal I got.

Robert Gauldin

2 de may. de 2016

The only complaint is we were not notified when the car was available to be picked up. We had to come there late afternoon to see if it was ready.

Thomas Barnes

2 de may. de 2016

The service was excellent. Everything met my expectations. Thanks to all.

Tanya Williams

2 de may. de 2016

The staff is very friendly and helpful. The showroom displays a variety of cars and trucks. This facility and its staff are welcoming and I will definitely recommend friends and family to Crossroad Ford.

John Caperna

2 de may. de 2016

Rarely have a problem with have this dealership handle my Fusion. The work is done quickly and accurately to what I have requested. They always inform me of items that are due to be taken care of ahead of time so I can prepare my finances for the difference in impact. Chase Petty is my go-to guy for customer handling. He does a great job managing my vehicle servicing.

Calvin Chambers

1 de may. de 2016

Great service and quick. Did not take two and a half hours to get an oil change and tire rotation like it did at another ford dealership ......thanks

Rebecca Lawton

1 de may. de 2016

They Did a great job of servicing my car Bayard Davis was great as always!

Alan Little Inc

1 de may. de 2016

Staff worked with me to resolve several issues and concerns that I had about our Explorer

George Fulton

1 de may. de 2016

Took my ford Mustang to crossroad experience they have Are very good told me everything They did to my car also did allThe recalls only need one more said they would call me when the part came in and I didn't even know about that recall so would it recommend crossroads to friends and family yes I would

M. Baker

1 de may. de 2016

The waiting area was comfortable. The service was comprehensive and complete. All my expectations were exceeded. Thank you for a great experience.

Charles Williams

1 de may. de 2016

The service on my 2011 RAM was above average. Really like the people,friendly and helpful.This is why I get my service at this Ford dealership, not the dodge deal next door. Try and sell ya what ya don't need. Salesman are usually knowledgeable, where I bought last 2 vehicles, and they make you feel appreciated.

John Blaine

1 de may. de 2016

I have been bringing my 2005 vehicle for service since day 1 and have found your service to be excellent, your staff to be very cordial and supportive in answering questions and your attention to my concerns with the vehicle solidly responsive. Thank you

Kenneth Eilers

1 de may. de 2016

The Staff is always courteous and helpful I have used this dealership exclusively since 2002..

Denise O'Rourke

1 de may. de 2016

The customer service reps are always helpful and get you in and out as quickly as possible!

Sathish Kanagavelu

1 de may. de 2016

Friendly customer service; quality of work and value for the money

Bob Clayton

30 de abr. de 2016

The service was as I expected it to be -- always quick, competent, and courteous -- what more could be expected?

Hugh Harkey

29 de abr. de 2016

Ford Edge. Excellent service. Professional, courteous staff. Outstanding dealership experience!

Harvey Lucore

28 de abr. de 2016

Pretty fast turn around, helpful and personable service writers. Great shop! Need comfy chairs in the waiting area.

Mike Egan

28 de abr. de 2016

Service was well done (as usual!) and timely. My wife was very pleased, and that's what matters!!

Joe Castellano

27 de abr. de 2016

Had bad transmission issues, new clutches solved the issue. Car is running great again.

George Walrod

27 de abr. de 2016

My 2011 Escape was in for routine maintenance plus the installation of a new battery; Since the old battery was almost 5 years old, I decided to replace it even though it still started fine. Carlyn Isaac was my Quick Lane Advisor for this visit as she has been for all of my visits over at least that last year for both cars. She is extremely good at what she does and is so nice that it is a pleasure just bringing my cars in for service. The work by the service technicians is always done right so I don't have to worry about how the service comes out. I really appreciate how I am treated at Crossroads Ford of Indian Trail and the way the work is done.

Patricia Franklin

27 de abr. de 2016

Very happy with the service. Fixed a persistent noise in the front end of my car. The quiet is wonderful.

Audrea Ford

27 de abr. de 2016

great customer service and satisfaction. I love my new car and they made sure that I was satisfied before I left the lot. Thank you so much!

Peter Ferdinandson

27 de abr. de 2016

Experience was great. Gave me a loaner car for repair

Robin Oden

27 de abr. de 2016

The technician was prompt and clearly explained what my automobile needed. He went as far as to show me photos of the damage to my tires. Once he determined that the work would take some time, he arranged for me to be taken to my home to wait for his call. Although I did not enjoy the expense, I did enjoy the competent service that was provided.

Mark Skpowski

27 de abr. de 2016

Great service center. Especially for diesel. Thank you for quick service.

Silvia Balan

27 de abr. de 2016

Chase Petty was very helpful. He works with me fixing the car properly. But Quickline service did not notice I have a problem despite the fact they have been noticing one tire worn each time I serviced my car.

Kerr Colombani

27 de abr. de 2016

She is always very helpful, and efficient. It's the reason I always come back to this location.

Rodney Dowell

27 de abr. de 2016

Don and staff were very nice and helpful..the only thing I didn't like was that I drove a long way to see the car and it was advertised as an EX, but actually it was an LX model. It was a 2009 Kia Spectra

William Van

27 de abr. de 2016

Dealership is ok, but my problem is Ford Company. Selling a car with problems and not letting the consumer know.

Elaine Segarra

27 de abr. de 2016

My price for the labor charge was high we thought.

Ricky Baker

27 de abr. de 2016

Carlyn was very helpful with taking care of our vehicle

Kenneth Rollins

27 de abr. de 2016

I had some questions about my service and David Gustafson handled them very professionally. I was satisfied with the out come. Will return to Cross Road Ford for service.

JT

27 de abr. de 2016

Service representative was very helpful and contacted me upon the vehicle service completion. All items were completed satisfactorily.

Sabrina Jackson

27 de abr. de 2016

Great job. Completely quickly! Barde was very helpful during the process.

Bahjat Abouchacra

27 de abr. de 2016

David Morrison is an asset to your organization! he is always very helpful, courteous and goes above and beyond to help his customers.

Edward Czekaj

20 de ene. de 2016

was not happy about how my bill was handled - wasn't allowed to use a coupon the next day

Deborah Wade

17 de ene. de 2016

Always can depend on them taking care of my car in a timely manner!! Love Crossroads!!!

Michael Chandler

10 de ene. de 2016

Brought it in once, safety light came on again. Second time it was repaired. Baird (I'm sure I spelled it wrong), was very helpful.

Rosewell Hayes

6 de ene. de 2016

My HUSBAND bought me a 2016 Ford Escape. The service was EXCELLENT! Dee and Lisa was WONDERFUL!

Erin Yow

5 de ene. de 2016

Our salesperson, Rodrick Hunter, was exceptional in his service. He was very knowledgeable about the vehicle we wanted and worked with us to find the perfect car for me. He responded in a timely manner to our communication before we even set foot on the dealership property. Rodney was excellent. Once we located the car I wanted he arranged to have it delivered that day from a sister dealership. I was not satisfied with my experience with the business manager, Cornell McGee. Mr. McGee has previously attended the church I am an associate pastor at and he spent the entire time talking about that experience. He was unprofessional from the moment he introduced himself. He was not upfront with the interest rate he offered initially and tried to brush over it. I know my credit score and know that I can get a lower interest rate than he offered. I was not impressed with how he tried to say he was going to get me a good rate because he is a Christian and I am a pastor, and then proceeded to offer me a rate that was double the rate I was offered at a different dealership. The only thing that kept me from walking away from the sale was the fact that Rodney was so good and I did not want to take the sale away from him. My interaction with Mr. McGee almost cost the dealership the sale. Again, I cannot say enough positive things about Rodney Hunter. He is a wonderful salesperson to work with. I would absolutely recommend him as a salesperson to my family or friends but I would tell them to not deal with Mr. McGee.

elroyskimms

4 de ene. de 2016

This is the 3rd vehicle we have purchased from this dealership over the last decade and we have ever intention of coming back for our 4th. The sales staff has been helpful and attentive, following up with phone calls to make sure we didn't have any questions after the purchase. The paperwork and financing was quick and easy. We got a great deal on the truck and couldn't be happier with the service.

David Gilmore

2 de ene. de 2016

Completed an oil change, fluid check, and tire rotation in under an hour. Outstanding service

Benjamin Schipman

31 de dic. de 2015

Both John Duncan and Brandon Williams worked really hard on twisting my Arms to get the right truck for me..Both Gentlemen were great to work with.. Neither John nor Brandon were pushy..That is one of the Quickest ways that I will do an About-Face and walk out the door... John was great at spending the time needed to go over my questions.. I'm 54 yrs old..and my 2015 F-150 XLT is the first vehicle that I've owned that is brand New...

Elizabeth Kimball

31 de dic. de 2015

The staff was very helpful and courteous. I would definitely use them again.

Janet Dietz

30 de dic. de 2015

Barnard was the service rep who did a great job. He took good care of me and my problem was taken care of.

Ricky Morris

30 de dic. de 2015

Bayard is always courteous and prompt with his commitments.

William Derrick

29 de dic. de 2015

They were very helpful and took care of my needs in a very timely manner.William Derrick

Bahjat Abouchacra

29 de dic. de 2015

David Morrison is your biggest asset!he's knowledgeable, friendly, courteous and prompt.I will always come back mostly due to his excellent service!!

Elaine Quick

28 de dic. de 2015

Great service explain every move to me and my family

William Harrell

28 de dic. de 2015

Todd Fincher, Gary Talbert and crew did a superb job on my service.Spot on as usual.

Everette Buffkin

28 de dic. de 2015

Very good service as always. Thanks For all your hard work.

Kim Lafave

28 de dic. de 2015

The staff in the quick lane are friendly and helpful.

Jennifer Willard

28 de dic. de 2015

Best in Charlotte area!!!!! Me. Perry rocks!!!!!!!!!!!!!!!

Amy Cooke

27 de dic. de 2015

Mr. Zimmerman was very helpful. (I believe that was his name). He kept me informed throughout the day about my vehicle and let me know the cost before the repairs were made. I always bring my truck to Crossroads Ford. There is another Ford dealer much closer to me, but I think Crossroads Ford gives much better service and the staff are friendlier. I will continue to service my truck there and will even consider another purchase from there in the future.

Daniel Edwards

25 de dic. de 2015

F150. Experience was excellent. Everyone was awesome

John Philippakos

25 de dic. de 2015

Was there for service. The staff was very friendly and professional. The service area was extremely clean. Overall very satisfied and will return when further repair needs arise

Joel Hartsell

25 de dic. de 2015

The experience was great, everyone was very helpful.

Robert Kingbird

24 de dic. de 2015

Staff was very courteous. Did not need any help at this time.

Jerry T

24 de dic. de 2015

Just an oil change on my F350. Courteous - quick with no wait.

Parks Long

22 de dic. de 2015

I was in and out in 30-45 min. I told Bob Waudby to use my Owners Rewards account. When the car was ready he said I did not have Rewards set up with them so he set me up. Everyone was very nice. I told David Morrison the last time he helped me get my car fixed that I would come back here for service.

Gerald Yancey

21 de dic. de 2015

The service is excellent and ability to drive in at my convenience is wonderful.

Richard

20 de dic. de 2015

I have none OEM skip plates and the service tech was very helpful in adjusting the plates when putting them back on after the service. The transmission clunk from a previous service check was also corrected with the flush. Glad this service managed to figure out the problem this time. It is always good when old issues finally get resolved. Service reps were courteous and kind.

John Zaleski

19 de dic. de 2015

The service adviser at Crossroads Ford, Bayard Davis, always seems to do his best to fit me in even when he has a busy schedule, he always greets me personally. The service team gets my vehicle in and out in a timely manner. Bayard always adds a personal touch, with the many customers Crossroads Ford has, Bayard still greets me by name. He is an asset to the Crossroads team. On a different note, not that this has been a problem, but one of the things that my wife and I think is one of the most important things when we have our vehicle in for service is that it is returned without grease and dirt, or other things damaged. We take for granted that the service will be done properly, but returning the vehicle the way it came in should be every service manager's priority.

Alan Chicoli

18 de dic. de 2015

Well taken care of, excellent service and very friendly.

Kim Kreppein

18 de dic. de 2015

This is the 3rd car that i have purchased from the Ford Dealership in Indian Trail. I believe in supporting the local business. The Quick Lane is great!

Nick Ortiz

18 de dic. de 2015

They were very quick. Super nice and pleasant. It was a wonderful visit

Douglas Martin

17 de dic. de 2015

2015 Ford Escape The service was performed in a fast professional manner, and the staff was very helpful and professional mannered.

Verna Hash

17 de dic. de 2015

Setting up an appointment was easy. I was having to constantly correct the steering on my new 2016 Ford Escape and it was pulling dramatically to the left when I braked. They listened and understood my problem. I had a short wait while they Did a test drive and came up with a plan. They arranged for a shuttle to take me home, and they picked me back up when they had solved the problem. Other than rotating the tires and adjusting air pressure. No other mechanical problem was found...no need to alignment needed. Great to know that my new car was not flawed. Fast courteous service, well appointed waiting area with many amenities. Rate my experience as EXCELLENT. THANK YOU Chase

Jwoo2015

16 de dic. de 2015

I'm busy and needed regular maintenance on my 2014 Ford Explorer. The process from start to finish couldn't have been easier. Chase has helped us a couple of times now and consistently delivers great service! Thanks for making it easy to do business with you!

Tisa Sedberry

14 de dic. de 2015

Great..............,,...,.,,,,,,,.........................,,,

Dana Burroughs

8 de dic. de 2015

Chase Petty is an excellent representative of your service department. He is always helpful and thorough!

Thomas Faulkner

8 de dic. de 2015

On 10/21/2015, I visited Crossroads Ford for service as I have for the past seven years. I was totally satisfied with service and attention. Within just a few days I received and responded positively to this survey. However, since then I have received this survey request multiple times which I ignored since I already responded. One response and one request should be sufficient. I doubt if I will return to Crossroads Ford in the future.

Trent Whalan

8 de dic. de 2015

Positive experience. Staff very accommodating at short notice - and proactively kept me informed throughout the service experience. Exactly what I was looking for.

Anthony Capella

8 de dic. de 2015

Great experience you guys have a great customer service .

Erwin Fineout

5 de dic. de 2015

All went well and there was record of money accrued to apply toward the service. Unfortunately, I was two days late for my $10 off oil change coupon to apply. It's normally cheaper at Firestone. All went well and I appreciate going in and being able to get my service and go next door and get a bag of popcorn. I usually wait at the dealership because 1) the chairs are more comfortable 2) I don't have to put up listening to some woman's program--I care if somebody gets a double entendre question in a quiz show? 3) it looks less like the inside of a service station. Otherwise, the quick service works well.

Bob Decker

4 de dic. de 2015

The service department was really helpful and got me in and out within reason...Mrs. Issac was very nice and answered my service questions... and the coffee was a real treat on a cool day...

Lee Caputo

4 de dic. de 2015

No problems. Came in without an appointment and was handled

Jessica Welch

4 de dic. de 2015

The service reps are always friendly and accommodating.

Thomas Setzer

2 de dic. de 2015

I purchased what I did so I could get in and out of it. Because of some health issues I am unable to got in and out of cars. The new cars are to low for me. I would like to see a little better gas millage but I understand because of the weight you can't get the good gas millage. I hope Ford is working on this. I am sure there are other people that have the same problem with cars. The service and staff are some of the best I have ever worked with. Everyone is understanding and will do what ever is necessary to satisfy you. I have moved sixty miles from Crossroads at Indian Trail, NC and I want go to another dealer. As long at Crossroad at Indian Trail continue there service I will continue to shop with them.

Lisa Hibbs

2 de dic. de 2015

Positive experience. Good vehicle and a solid price.

Henry Kuveke

2 de dic. de 2015

It was a very pleasing experience with both courtesy and professionalism. I wiil be back for sure!!

Sarah Melton

30 de nov. de 2015

My experience with your service department was excellent. Michael Zimmerman was a super nice guy. Answered all of my questions, which were many. He took his time with me and I never felt like I was being rushed out the door. I felt good about bringing my truck there. I'm just sorry that I didn't buy my truck there. Next time I will. I will highly recommend Crossroads ford to all my family and friends. Thank you so much.

Angie Rogers

30 de nov. de 2015

My service writer, David Morrison, was the best. He was the most friendly, helpful, attentive, service writer that I have experienced since many years owning a Ford.

Geir Bruas

30 de nov. de 2015

Your service person Baynard is great and his friend recently hired, don't remember the name. All the people there really tried to help us with the best financial cost of the repair and would recommend this location to anyone. They really care about their customers.

RP

30 de nov. de 2015

Service was great - job was done on time and as promised!

Mauro Munoz

30 de nov. de 2015

F150 XLT 2015 service was great, to bad my salesman is not longer there,the staff always good.

Dave Sitren

30 de nov. de 2015

The staff was very helpful but unfortunately could not help me on the issues presented.

Susan Jensen

30 de nov. de 2015

Chase was an excellent Service Technician. He's helped me before and I've appreciated his honesty, knowledge, helpfulness and integrity as he's taken care of my vehicle. I was unable to get back to the dealership to pick up my car since I was taking care of my small grandsons until Friday, so they were kind enough to drop my car off for me at my house. Great service! Will definitely be back! - Susan Jensen

Philippa Mcdoom

28 de nov. de 2015

everyone was helpful and continued cheecking on me if i needed anything

Barbara

28 de nov. de 2015

I came into Quick service for brake change. I left with oil change, since it was found that, even though my brake pads are showing wear, they still have "life." I didn't wait an hour. It was more like 30-45 minutes.I was most pleased with the honesty.Very happy that there is the Quick Line (probably not the correct name). My work schedule is such that this is a great service.

Elizabeth Honeycutt

28 de nov. de 2015

My visit did not take too long. My vehicle was fixed quickly and the associates kept me up on what was being done.

Kathleen Hegger

27 de nov. de 2015

Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bayard Davis Iv

27 de nov. de 2015

Bayard is awesome, he has always worked on my vehicles

Charles Medlin

27 de nov. de 2015

F250 Truck. Staff was very helpful. I get all my service at Cross Roads Ford. Thanks for all your help!

Hilda Allen

26 de nov. de 2015

Service technitions and everyone at the facility are very accommodating and friendly.

Walker Carpenter

23 de nov. de 2015

I think you need to establish a customer service board of previous customers to work with your staff.

Judson Nelson

22 de nov. de 2015

Chris in the Quick Lane was amazing. I will defiantly be back again. Thank You Chris in the Quick Lane

Amy Brogdon

22 de nov. de 2015

I always have excellent service. Quick and courteous.

George Herren

21 de nov. de 2015

Excellent service. Setting up the appointment was quick and easy and the service was done in an hour.

Gloria Alexander

21 de nov. de 2015

Purchased a Ford F150 4 door truck. Lisa was extremely professional and all the staff was very helpful. Was not there over 3 hours total and all paper work was done and financing was the quickest I have ever gone through. Was kept informed as to what was coming next and who would be talking to us next. Would recommend anyone to go to this dealership. Have 2 other family members who purchased vehicles at this one also.

Michael Hartis

20 de nov. de 2015

My 2012 Mustang was due for an oil change, and close to overdue for its State Inspection. Bayard was able to work me into their schedule, getting my car in and out in a very reasonable amount of time considering my last minute forgetfulness.Thanks for a job well done!

Eddie Tucker

20 de nov. de 2015

Helpful service advisor. Workmanship appears so far to be as good as new.

Richard Parris

19 de nov. de 2015

Took in on Monday, had to order some warranty parts, was ready to go by noon the next day. Great job!

John Simon

18 de nov. de 2015

I purchased a certified pre-owned Ford F-150 from Crossroads Ford several years ago. I have always had the scheduled maintenance on the vehicle performed by Crossroads Ford Service Center. I have always had a great experience and would highly recommend the service center to others! The staff is very friendly and knowledgeable. Additionally, the WIFI access in the waiting area makes time pass very quickly!

Matthew Zvanut

17 de nov. de 2015

2013 Ford Escape SEL. The staff was great Leslie Cooper was great from start to finish. When she found out I did not have floor mats she scheduled me an appointment and they were put in with out any hassle.

Stephanie Mount

17 de nov. de 2015

Bayard Davis always provides me with excellent work.

Stephen Warren

16 de nov. de 2015

Everything was done in a timely manner. I will keep coming back to this location for all my automobile repairs.

Balbino Gomez

15 de nov. de 2015

the people here is friendlyand professional , I will recommended

Sue Martina

14 de nov. de 2015

Hi,My husband and I purchased a 2015 Ford Focus Titanium. I traded my 2005 Focus SE for this one to take advantage of the end of the year deal. I LOVE my new Focus. It has all the bells and whistles. Rides much nicer than the old one (even though I was so sad to say goodbye to it). I love the screen and ease of making and receiving phone calls, safety features like the backup camera and just the overall look of the car. Can't quit looking at it! Service went smoothly. Only hiccup was that my husband called earlier in the day to have them transfer the car from another dealership and they didn't follow through so we had to wait for it to be delivered. We were able to go out to eat and do the paperwork while we waited, but it made for a very long afternoon and evening, especially when we were so anxious to lay my hands on it. It all worked out in the end. Love the car, couldn't be happier, and will definitely recommend it to anyone who will listen. The sales staff was all very helpful. Dee was delightful and Don, our salesman did everything he could to make us comfortable and was as helpful as can be. Thanks to everyone at Crossroads Ford for my new vehicle and a great experience once again. This is my second purchase from them (formerly when it was Dale Jarret Ford)and my husband has purchased two truck there as well.Sue Martina

Kim Portillo Moreno

12 de nov. de 2015

Quick Lane is great. Staff is courteous and always lets me know why they recommend a service and exactly why which is very important in the service industry. I attempted to take my Nissan to a Nissan dealership and I had a horrible experience and it took the 1.5 hours of waiting just to do an oil change! That's why I prefer to go to Quick Lane.

Mark Ravan

10 de nov. de 2015

Quick, easy in and out. Very friendly staff. I recently moved across the line with a Ford dealership around the corner. After a couple of trips there I am back at Crossroads. Keep it up. You guys are great.

Mark Trombly

10 de nov. de 2015

I already filled one of these out............................................................

Jamie Kauffman

10 de nov. de 2015

This is my familie's fifth Ford vehicle. I started out with a Mustang in college, we bought an Edge when our first child was born and we've since moved on to an F-150 and our Taurus was traded in on the Focus. We've always been happy with Fords and Crossroads has done a great job of servicing our vehicles and getting us out the door with smiles on our faces when it was time to buy a new one. Bayard, in your service department, is wonderful. He's very helpful, pleasant and gets us in and out when we come in for service. That's what keeps us coming back. Down the road it'll be time to trade in the F-150 on a new truck and we'll be sure to visit you guys when that time comes. Thank you.

Eileen Baucom

10 de nov. de 2015

warranty service and oil change, tire rotationall went well

Marolyn Jackson

9 de nov. de 2015

My Ford Focus is really a piece of crap. But, thats neither here or there. I have had to have to clutch replaced twice due to a recall, etc. I took it to crossroads ford both times and Bayard and everyone else there were so nice and helpful. They did not try to sell me something I didnt need and they gave me a car to drive while mine was being fixed all at no charge. If I ever did buy another Ford which is highly doubtful. I would buy it there.

Mary Smith

9 de nov. de 2015

service was great. got my oil changed and service info for future repairs.

Robert Mosley

6 de nov. de 2015

I was treated well and the service was excellent. very pleased

George Walrod

6 de nov. de 2015

I always take my Ford's to Crossroads Ford for routine maintenance and other needs. This time it was just time for an oil change, tire rotation and multipoint inspection on my 2014 Flex. I can depend on Crossroads Ford to do the job right and the staff (in this case Carlyn Isaac) was very helpful. She is always terrific to work with. I highly recommend Crossroads Ford of Indian Trail for both vehicle purchase and service.

Mark Adams

6 de nov. de 2015

The staff was extremely friendly. Very nice showroom setting. Best Ford dealer in the Charlotte, NC, area.

Angela Greene

5 de nov. de 2015

The only problem we encountered was with the service department the truck we purchased did not have a license plate bracket we specifically asked for this before the deal was done afterwards the service department wanted us to pay for the 31 dollar bracket our saleslady was very helpful in getting this issue resolved. I would however recommend that your service staff be trained on the art of customer service as this happened to another daughter of mine last year. The experience as a whole was good to bad the service department leaves us with a bad imprecation I would not recommend them to any of my friends or family.

John Riefenberg

5 de nov. de 2015

Everyone was professional and explained the work that was done.

Phyllis Brown

3 de nov. de 2015

I brought my Lincoln MKX in for regular service to this dealership. Chase Petty waited on me and he was very kind and considerate when taking care of me. He kept me informed about the progress of my service while I waited for the work to be complete. He also researched answers to a few questions I had asked him. I have never received such great service anywhere before. I will definitely come back to this dealership and I will tell all my friends to consider bringing their vehicles here as well!

Don Ketcham

3 de nov. de 2015

i brought my truck in for some routine service. The staff was extremely knowledgeable ( especially Chris) and understood what I wanted done. It was all done to my satisfaction, including a repair that was discovered during the service that now allowsd me to feel comfortable and safe in my vehicle. Thanks!

Robert Howard Jr

2 de nov. de 2015

F150 - There was an issue with the F150 which caused the oil to go out. This is a brand new truck. I am not happy that with only 10k miles on the truck I would have this issue.

Mark Vartanian

1 de nov. de 2015

Had a tubo hose blow off my 2015 F450 work truck. Came in and had the new part(a known problem) replaced and complete in under an hour. Todd and his tech were easy to work with and talked straight about what needed to be done.

Rene Quiles

31 de oct. de 2015

Excellent job by everyone, they got me out there fast

Robert Crook

31 de oct. de 2015

2014 F150- First service on my truck and the service was excellent.

Claire Comber

30 de oct. de 2015

I arrived for my appointment and they were ready to go to work. I took the shuttle home and a few hours later they came back for me. My car was fixed and I am on the road again.Great job and wonderful customer service.

Steven Landon

28 de oct. de 2015

first time there with this vehicle , staff was helpful 7 courteous

Ann

28 de oct. de 2015

Great service at Quick Lane on our Ford Expedition!

Tamara Griffin

28 de oct. de 2015

The salesman was very helpful. The facility was nice.

Jerry Cristiano

27 de oct. de 2015

The service was great completed faster than expected

Cory Yoder

27 de oct. de 2015

We like to deal with Chase Petty. He always takes care of us.

George E. Fitts

27 de oct. de 2015

I purchased a 2015 F-150 truck from your dealership. Your staff performed my first oil change and tire rotation. I had two operational concerns that your professional staff was able to explain to me the proper ways of operation.Thank You CrossRoads.

Dave Sitren

27 de oct. de 2015

The work was performed as requested. Only thing is the breaks are still making noise,

Michael Scanlon

27 de oct. de 2015

They took their time to address my problem and explained in detail how they were unable to help me at this time.

Christine Labuda

26 de oct. de 2015

2015 Ford Escape...service is always EXCELLENT...all the reps are pleasant and helpful..Bayard Davis is the best....

Luann Neal

26 de oct. de 2015

Great service on my Ford Escape... Kept me informed on the progress. Wait time was less than an Hour!!! Thanks

Robert Sullivan

26 de oct. de 2015

Efficient and courteous. Performed services in time estimated.

Kenneth Rhodes

25 de oct. de 2015

I recently returned my 2013 Ford Escape for the third recall on my vehicle. While satisfied with the service performed I am concerned with the three recalls. I have owned several Ford products in my lifetime, however I have not had the number of recalls that I have experienced on the Escape. I am anticipating even further recalls to come on the Airbag situation. Not Happy!!!

Jackie Underwood

25 de oct. de 2015

Everyrthing went great. Took a little longer than thought but was great got out and to work about 20 min. late

Kenneth Little

25 de oct. de 2015

It was ok, but we would like to see a change with oil changes. Would it not be possible to include a tire rotation and car wash in with oil changes? Tire rotations are free at tire distributors.

Raymond Smith

25 de oct. de 2015

Everything went as I would expect it too. No surprises. On time. Good communication throughout the process. Great

Hilda Allen

24 de oct. de 2015

All and all I'm very satisfied, with one exception. On the last visit in October(14) after I received my paperwork, I noticed when I got home that my car reportcard was missing.I called and informed the man that did my paperwork of that, and he told me he would mail it right away.As of this date October(24) I have not recieved it and I'm sort of disappointed in that respect.

Thomas Faulkner

23 de oct. de 2015

This was my ninth annual visit to have my 2001 Mustang GT oil changed and state inspection. Your store as always was clean, neat and my car and myself were treated kindly and respectfully. I also enjoyed looking at the new cars, talking to sales personnel and stopping by D.J's Cafe. I will return next year. One note of concern: When service finished car was driven out of shop and parked. It was the middle of a sunny day, however, lights were left on while it was parked.

RP

22 de oct. de 2015

Very helpful, friendly, professional and courteous staff! Service performed within estimated time.

Kaitlin Edwards

22 de oct. de 2015

Always helpful, fast, and efficient! I always choose to come back here for servicing.

Richard Worsham

21 de oct. de 2015

We bought a 2015 Ford Taurus SEL. Everyone was helpful and friendly.

Thomas Turner

21 de oct. de 2015

My service experience is not yet completed. Don Flint was excellent, Dee in financing was excellent. Nate who delivered my vehicle was excellent. The reason I say my sales experience is not completed is that I did not receive my tags and registration. I spoke with Sherry Knight and she is working on all of that. I am enjoying my Ruby Red California Special GT Mustang. Thanks Crossroads.

Paul S

21 de oct. de 2015

Staff was excellent. All very friendly. Gave me an estimated time for the car to be ready and delivered ahead of time. Went inside to look at new cars for the spouse, and Cliff was awesome. Can't wait to come back again

Scott Anderson

21 de oct. de 2015

Leslie Cooper did a great job, and the dealership was good to deal with, they found the truck that I was looking for..

Donna Meeske

21 de oct. de 2015

The service department was very efficient. Mike Zimmerman helped alot and was very knowledgeable.

Paul Booher

20 de oct. de 2015

Exceptional service !! Carlyn provided a very pleasant customer experience, and went the extra mile and had a flat fixed for me that appeared as I was leaving the service center. I will be back. An added plus is the convenience of a diner in the building next door !!! :)

Olin Marsh

20 de oct. de 2015

Problem: The F-150 rear seat right side panel stitched seam started unraveling within two weeks after purchased. I have not received a satisfactory replacement response yet from your dealership.

Christopher

19 de oct. de 2015

Glen was really nice and helpful. We were able to agree on numbers and they had everything ready to go when we came in the next day. Thanks!

Scott Draper

19 de oct. de 2015

Bayard was very friendly and courteous. The sales folks I spoke to were also friendly and helpful. I will return.

Lind Goodman

18 de oct. de 2015

I had never been to the quick lane for service during the week and it was very fast.

Dirk Berghmans

16 de oct. de 2015

We brought the Ford Fiesta in for a "shudder" in first gear. Chase was our rep. and he did a great job getting us in and out promptly. He pointed out three or four recall items we didn't know about.Everything was fixed, covered under warranty, and we were able to pick the car up the same day.I was very happy with the service.

Frank Redman

15 de oct. de 2015

I was in for an oil change and tire rotation. It was quick n technician was very helpful

Michael Zezech

15 de oct. de 2015

Service at the quick lane is always convenient. Easy to fit in my schedule

Sam Smith

15 de oct. de 2015

will be coming back friday to complete problem with air getting in the gasoline.

Jeffrey Wainscott

14 de oct. de 2015

It was awesome as always !!!they always take good care of me. Been going there for years,and will keep going back.

Doug Weaver

13 de oct. de 2015

Todd took in the truck and work with me and his technicians to have the problem corrected in a reasonable amount of time. Todd always works well with me when I bring our truck.Doug Weaver

Mary Barrett

13 de oct. de 2015

I didn't actually bring the car in myself this time. I sent my husband with it, however, we continue to be happy with the level of service and staff.

Zondra Dobbins

13 de oct. de 2015

I continue to trust Bayard as my service manager. I am very happy with my serivce

Ioannis Karapatakis

11 de oct. de 2015

Great service for a low price wait no im still paying for it but great service non the less!

Andrew Ciavardini

11 de oct. de 2015

Rod and the whole staff was great. We finally had an enjoyable experience buying a car.

Sue Lee

10 de oct. de 2015

I have a 2012 ford edge. Service excellent and staff was very helpful and friendly.

Patrick Zimmerman

9 de oct. de 2015

Everyone is always very nice and professional. Mr. Zimmerman is great to work with and is very helpful.

Billy Philemon

9 de oct. de 2015

I had my truck serviced recently. I always bring my own filter and oil (I'm picky). I noticed later that my truck was over filled with oil which shouldnt have happened since I only bring the recommended amount. The next morning, the crew promptly drained and refilled and installed a new filter. Not sure what happened but pleased with how it was handled!!!!!!

Patrick Henkel

7 de oct. de 2015

Excellent service writer Michael Zimmerman. Overall experience far superior to my BMW dealer.

Janice Jeffrey

7 de oct. de 2015

2015 Ford F150 Dealership replaced a computer board and a defective glove compartment Service was excellent

Beth Fowler

7 de oct. de 2015

Very professional. Very friendly crew. Honest work. Was able to get appt quickly. Appreciate all they did. Thank you

Mike Wilson

5 de oct. de 2015

I had a good experience with the Service Department at Crossroads Ford. I only had to wait just for a few minutes before they were able to look at my truck and determine what the problem was. My service advisor consulted with me about what the problem was and gave me options as to what would be required to fix the vehicle and how much it would cost. The truck was fixed in a couple of hours and I was able to go on my way. They did a great job.

James Holmes

5 de oct. de 2015

Had 2012 Ford Explorer hood painted . Had bubbles in paint on hood then then started flaking. Had to contact the main ford co. But they said they wood take care of it. Chase at Crossroads Ford in Indian Trail, NC took care of everything for me.Had my suv back in 2 days. Chase made it sressLESS. Thanks you ford and Chase.

Glenna Hegenbart

5 de oct. de 2015

Thank you! You have given new life to our 2007 Ford Edge. You kept us informed and were very knowledgeable about things that should be done for a car with 200,000 miles. We are so glad that we have found Crossroads Ford of Indian Trail.

Clay Geisinger

5 de oct. de 2015

F-150- I took my truck in for oil change and tired rotation. Was totally satisfied.

Harold Mask

5 de oct. de 2015

2014 Fusion service was great and staff was very helpfull.

Rebecca Lawton

5 de oct. de 2015

I didnt buy a car I took mine in for service. they did a great job as usual.

Robert Benzin

5 de oct. de 2015

Through my own carelessness the Ford Key fob (Focus Titanium), which is generally just carried in my pants pocket, was soaked with salt water. While I rinsed it with tap water and buried it in rice, it failed to operate the door opening or start function. Service was quick while I waited and the "key" works. My only negative comment relates to the replacement cost. $150 for the Ford Key and another $100 to flash the firmware seems exorbitant. I own some complex items that cost considerably less to purchase, "program" or update.

DaveM

4 de oct. de 2015

Went in for an oil change and to diagnose a tire that had a slow leak. Tire had a nail in the sidewall that could not be repaired, and I bought a new tire. When I got home, I learned from reviewing the extended warranty I purchased from Ft Mill Ford that the tire should have been covered. Called CrossRoads and Chris Rice worked with me to file the claim and ensure I got reimbursed after the fact. He contacted me several times through the process to let me know where the claim was in processing and what to expect. This was excellent customer service.

Michael Moore

1 de oct. de 2015

As always, I receive quick friendly service. Everyone goes out of their way to help me and be sure that all my issues are resolved.Thanks to Bayard.

Kelly Castillo

26 de sep. de 2015

Service was great! Would recommend the dealership to friends and family.

Mike Hinz

26 de sep. de 2015

fixed the issue at hand and they are close to my house which is nice

Glen Cassell

25 de sep. de 2015

My service adviser is the best that I have ever worked with, 1st Class !!

Shane Crow

24 de sep. de 2015

Chase Petty is a great service advisor and an asset to your team. He is a top notch professional and always goes over and beyond to help me with my vehicle!

Jean Pope

24 de sep. de 2015

My car is 2010 Ford Fusion. Service was done in good time. Staff was helpful.

Ed Barczy

24 de sep. de 2015

As always...the service department is quick and thorough. Staff is always friendly and informing when any other service work is needed other than what I went in for. I will always take the truck back to that dealership/service.

Steven W.

24 de sep. de 2015

The service rep quickly scheduled my appointment for the day after I called. I arrived 1/2 hour early and had no problem checking in. Spent time with my salesman (Doug Benson, great guy!). Car was ready in one hour, an hour earlier that promised. Great people, great service.

William Mackinzie

24 de sep. de 2015

Scheduled 80K mile service, for my 2011 F250, with Todd. Doors opened early and I was in and out in just over an hour. Todd was great as he explained services performed. Great customer service!

Russ Pryor

23 de sep. de 2015

Service was quick and the staff was great to work with.

Winn Czerny

22 de sep. de 2015

Service was great....Carlyn solved a problem with my new explorer. A big 'thank you' Carlyn.

George Walrod

22 de sep. de 2015

I have a 2014 Ford Flex which is a Ford Fleet Vehicle. All repairs & maintenance are covered by the Quality Fleet Care Plan. In this case I needed a new battery. Carlyn Isaac is terrific to work with. She understands the process for working with my vehicle & the necessary effort to get approval from Quality Fleet Care Plan. The work was done right with no hassle on my part. I commend Carlyn for both her knowledge, thoroughness and just plain being very nice to work with.

Shannon Muncy

22 de sep. de 2015

The staff was very friendly and helpful. The buying process was very no-pressure. They even arranged to have the vehicle delivered 2 hours from their dealership.My only complaint is that the truck could have been a bit cleaner. It looked like it was detailed very hastily.

Jelena Sarlovska

21 de sep. de 2015

David is excellent mechanic. He noticed my transmition malfunctioned when I came on completely different issue. He fixed it and now - no more rattling and shaking and I really enjoy my car much better. David is very polite, social and friendly. I'm glad he takes care of my vehicle.

Mark Nordstrand

21 de sep. de 2015

Professional and patient, I had unexpected additional costs with the service, but the way it was explained to me, was that the repairs were to be made to our benefit, and not a margin increase to the dealership. Thank you.

Christine C

20 de sep. de 2015

they got me is with no waiting, took care of my first oil change with the car and explained to me why i was having issues with the transmission already though the car is only 9 months old,very helpful.

Mary Rice

20 de sep. de 2015

I made the appt. for first thing in the morning so I could be in and out quickly. when I got there were cars were lined up down the drive and I thought I would be there a good portion of the day. I was in and out in the hour and a half they told me it would take when I called for the appointment! They even fixed an issue that was not part of the recall! Great customer service - thanks guys.

Daniel Rhinehardt

18 de sep. de 2015

Service was excellent and the staff was very helpful and professional "Great Job"

Mary Caponi

16 de sep. de 2015

I enjoy dealing with the service department. They are very nice and well informed.

Joshua Simpson

16 de sep. de 2015

I purchased a 2015 Focus on Labor Day in conjunction with the 0% APR for 72 months sale.My salesman Mr.Jerald Little was very helpful and quite knowledgeable about the vehicle. He was not pushy or aggressive as other salesmen have been in the past at other dealerships.I've had my Focus for little over a week now,as so far I could not be happier! Thank you CR Ford for an excellent buying experience and a beautiful 2015 Focus!!

Ricky Morris

15 de sep. de 2015

The service team always is very prompt and courteous, especially Bayard. The prices for service work are very competitive, more so than in the past. Most dealers in the past, have charged excessive prices for repair work, but that seems to have changed at CrossRoads.

Shana Miller

15 de sep. de 2015

Dealing with Michael Zimmerman is always a pleasure.

Mary Mann

12 de sep. de 2015

The gentleman ghst drive me home was very polite and nice. The rest of the staff was indifferent. It was hard to find the entrance snd although the plsce was empty there were a bunch of men staring at computers and wandering around. Waiting area is uncomfortable. It feels more like a business than a place i mind having to do business. There are several other dealerships and repair shops i prefer to "visit".

Tricia Beamer

11 de sep. de 2015

Great people and service and i would definitely recommend to my friends and family. Bought a new and used car from crossroads. Along with the service plan.

Daria Sukhenko

11 de sep. de 2015

Great dealership! Special thanks to Don Flint. I had really great experience buying my new car from Crossroads.

Linda Antweiler

10 de sep. de 2015

Bayard is great. Nothing else needed. Please stop with this!

Robert Gilberti

9 de sep. de 2015

2014 Focus. Great service department. Wonderful people on dealership floor, however, wish they would have told me about the issues they have with the transmission used in this vehicle. Service knew the issue immediatly and correct (hopefully permentantly) the problem.

Thomas

7 de sep. de 2015

I recently purchase a new 2015 F-150. The staff was very courteous, friendly and attentive to my needs.

James Faile

7 de sep. de 2015

very satisfied very satisfied very satisfied very satisfied

Carolyn Tice

7 de sep. de 2015

Great service. Friendly folks. Will be back in 5000 miles.

Thomas Edwards

6 de sep. de 2015

Purchased a 2016 fusion. Barbara stayed well after hours to close the deal.

Kenneth Eilers

4 de sep. de 2015

if i did not like the service i would not use it. i would prefer not to receive these surveys.

Ricky Baker

4 de sep. de 2015

very friendly & helpful, plan to buy tires & alignment in the next few months

Thomas Avise

4 de sep. de 2015

2015 Ford EscapeVery Quick and EfficentSuper Friendly

Luke Clark

3 de sep. de 2015

This dealership is always a cut above. They work hard to ensure you are satisfied and I have never left disappointed. Love this place.

Tommy Beatty

1 de sep. de 2015

2010 F150 - I couldn't ask for better service. Always prompt and keeps me posted on the status of my truck.

John Caperna

1 de sep. de 2015

Chase was my service advisor this go-around. I've had a few issues with past services, but I believed Crossroads of Indian Trail had the potential to provide the best service around, after all I bought the car there. This time I was early due to lack of traffic, Chase checked me in as soon as he got the chance. I was given every extension of courtesy from guest services and the work on my Fusion was completed in under the expected time. Chase even went a step further and helped me order some broken sun visor clips, a discouraging and unexpected need/ request.

Angela Garner

1 de sep. de 2015

Cannot praise your service dept. enough! Had recall on my Escape and the work took less than 30 minutes. Your service crew is always so professional and ready to help, and it greatly appreciated.

Vernon Thomas

31 de ago. de 2015

2015 transit cargo van.service was a 100% staff was the best!!

Kristine Mccarthy

31 de ago. de 2015

My fusion was serviced Monday Aug 24 for oil change, check brakes, tires rotated. 3 days later my door broke. When I brought my fusion in Friday 8/28, I was worked in and had my car back by 2 pm that day. Indian Trail Ford is like bringing my car to a family member to have it worked on. It is unlikely I would bring my car anywhere else for service.

Joseph Cugliari

29 de ago. de 2015

Escape. Everything was great ".................".........................................................

Jeffery Hill

29 de ago. de 2015

Very pleased with the service,excellent job have great salesman staff, very happy overall, I will recommend family and friends to Ford in the future, very pleased; thank you

Douglas Martin

25 de ago. de 2015

The service department at crossroads ford is always helpful and complete my service in a timely manner.

Nancy Smith

25 de ago. de 2015

No problems with the service department. Ready in a timely manner.

Jessica Currie

25 de ago. de 2015

Took care of all isuues and provided a fee loaner car whiel the work was being done on my vehicle.

Robert Brown

24 de ago. de 2015

Loved that you did provide a loaner car. Thanks, busy mom of 4.

Sharon Lotze

24 de ago. de 2015

My experience was positive. The service was excellent and the staff friendly and helpful.

Bill Love

24 de ago. de 2015

Took my 2008 Taurus in for oil change, inspection and break work. I suppose the price was fair. But what REALLY SURPRISED me was when I asked the work intake person about my forgotten door-key-code, he said it would be a "few bucks" to hook it up to their computer. I took "a few bucks" to mean, maybe, $10. Looked at my bill and it was $55!!! Wasn't happy about that but whatev's.

Bonnie Birch

23 de ago. de 2015

Great Dealership, great people. Everyone is kind, considerate and very efficient

Richard Artis

23 de ago. de 2015

I really enjoyed my experience at the dealership. JB did a fabulous job getting the price I wanted.

Phillip Yow

22 de ago. de 2015

Back in 2004 was the last time I bought a vehicle from here. The service was very good then and the people there now seem very nice when we stop by.

Karen K

22 de ago. de 2015

Dropped off on way to work and they had ready when my husband got off at 11am. Worked out perfect!

Jerry Thompson

21 de ago. de 2015

I have a F350 used mainly to tow a 39 foot fifth wheel camper. I needed a routine oil change after a 4200 mile trip and a 1700 trip. I had a engine shut-down in W Va on way home on last trip. Service person was very thorough in explaining the results of the diagnostic test. Would rather pay a little more for dealer service rather than a chain company since I know techs at my dealer are trained to service my truck.

Karen Stinnett

20 de ago. de 2015

Service Staff was very helpful and the work was completed in the timeframe communicated. Great experience!Finance experience was not good at all. Complained to manager after having to come back four times to resign paperwork. Not pleased.

Dennis Clawson

20 de ago. de 2015

I have been getting my 2001 Expedition serviced here since you opened, 265,000 miles later still going strong.

Jerald Little

20 de ago. de 2015

Wonderful working with Mike Zimmerman handle my request with no probkem

James Vince

19 de ago. de 2015

Deal was closed quickly! Not a lot of haggling at all. Truck was in great shape and needed repairs were completed. Salesman was great to deal with. Only issue I have is that I expected to receive documentation on the "premium" extended warranty I purchased and have not received anything. The "finance" person was to provide.

Eileen Baucom

18 de ago. de 2015

Everyone was very helpful. I like my new Ford Focus.

Kathleen Schrader

18 de ago. de 2015

Fast service. Excellent service writer. No waiting

Angela Bell

18 de ago. de 2015

Very friendly and knowledgeable. The waiting area is very clean. Was not a hardship to wait for 2 hours at all. The staff seemed very friendly and happy to be doing thier job. The person that helped me was actually whistleing while he worked. Very postive experience.

Fitzhugh Byrd(Wayne)

18 de ago. de 2015

all the people at crossroads were awesome. everything I asked for they worked with me. this was a used F-150 and I found a dent in the tailgate and waiting on a call to get this fixed. Curt the sales manager has great people skills. yes, I would definitely refer friends or family to this localesincerely,Wayne Byrd

Billy Philemon

18 de ago. de 2015

Great service experience from Carlyn. She knows me and my vehicles well.

Bill Isaacson

17 de ago. de 2015

oMrs Issac was a gem. and I'm very Happy. I orderd tires from Mr Waudby .

Brian Pawlowski

17 de ago. de 2015

I have gone to the Quick Lane at Crossroads Ford for several years now. It is in close proximity of my house, and wait times are very short most days. I have never had a bad experience there, and have always had great customer service. With 2 Fords in my family, I expect to be there several times more in the future.

Joe Sherrill

17 de ago. de 2015

Always my first stop for maintenance and repairs or in this case, replacement of a road hazard damaged tire. Chris Rice is my " turn to " guy for everything like that.

John Riefenberg

17 de ago. de 2015

My wife brought in our Fusion in response to a recall. Issue completed.

David Kurtz

17 de ago. de 2015

Zac our salesman knew about the truck I wanted and did a great job explaining features and options! His input made committing to a particular vehicle a lot easier and we purchased that day.

George Nichols

16 de ago. de 2015

Fair price for services rendered and returned vehicle within a timely manner.

Teresa Helms

16 de ago. de 2015

Great customer service and professionals. Liked the salesman....very knowledgeable.

Michael Parker

15 de ago. de 2015

Very friendly, not very pushy at all, very clean and friendly environment.

Watson Shipe

15 de ago. de 2015

the 2015 explorer has not been serviced as of yet - too new.I have used the service department in the past with other ford vehicles - my contact is Bayard - he is nothing less than excellent in every way - he goes out of his way to be helpful.your dealership should be very proud he is on your team.thank youjoe shipe

Tony Harrison

15 de ago. de 2015

My experience with Crossroads Ford is one that I will never forget. Salesman Kyle Gall catered to my every needs. He took my trade and made sure I got the best deal possible. I ended up with a 2015 Ford Focus and I couldn't be happier! I'm now the envy of my Family and Friends! I gave out cards to everyone and told them to please go see Kyle and you won't be disappointed! Tony Harrison

Stephen Lotta

14 de ago. de 2015

Staff was courteous and knowledgeable and the service was fast.They also have a great diner at this store and the food is always good.Good breakfast and a great burgers for lunch.

James Conder

13 de ago. de 2015

GREAT PEOPLE TO WORK WITH GOOD PRICES CLEAN AND FRENDILY

Frank Norton

12 de ago. de 2015

2016 ford Fusion.Service was very good. Walked in the door had a very helpful sales person immediately. He was professional with a great personality. Entire visit was handled in a good time frame and before you knew it we were driving off with a new vehicle. I enjoyed the entire experience.

Steven Helms

12 de ago. de 2015

Great personal service. Very professional thanks for your help.

Jenna Walters

11 de ago. de 2015

I bought a 2015 Ford Explorer XLT. The salesman worked hard on my deal over the phone and through e-mail. I have a 1-year old so traveling 80 miles to the dealership was an issue for me, so they even delivered the vehicle to me. I would recommend this dealership to anyone looking to purchase a new or used vehcile. I will definitely be a returning customer!

C Simmons

11 de ago. de 2015

Good customer service, the sales associate was very professional and knowledgeable. He listen to my concerns and needs for a vehicle, then sold the product to meet that need.

Darren Castoria

11 de ago. de 2015

Great service all around. They listened to what I wanted and they delivered.

JT Cook

10 de ago. de 2015

2003 Mercury Mountaineer - repair of blend valve on Heat/AC system Service done effeciently, within estimated time and budget, friendly, compentent service. The dash had to be disassembled and reassembled and it was done without problems with other controls or any complications.2010 Mercury Mountaineer - repair of power seat adjustment (drivers seat) - took a little longer than expected due to waiting on parts, but repair was done with friendly, compentent service.

Jeffrey Mcguff

10 de ago. de 2015

Everyone is extremely nice and professional. However, this is the second time I brought car in doing the exact issue. I am pessimistic that the last corrective action will resolve and the issue will not return as it seems they did a system reset again. I hope there was something that was done a bit differently than the last event as that lasted about 2 weeks till it reared its ugly head again.I hope this does fix it and my fears are abated and I will be able to recommend even higher.

Shane Crow

10 de ago. de 2015

Chase was a great service advisor and definitely an asset to the dealership. He thoroughly explained what was wrong with my brakes and helped to get them fixed quickly! Great experience and I will be sure to ask for him in the future!

Stasia Olinsky

10 de ago. de 2015

I had to bring my car back the same day. The tire was moved to the front but it needed to be moved back to the back.

Karen Schultz

10 de ago. de 2015

I did not receive a check off list of what was reviewed on the car. should I have? I was due for an oil change via your label on my windshield, yet it was not suggested...I would have had it taken care of if you did. I did appreciate the information given with regard to my rear breaks and servicing, though I must say, I HAVE NEVER had my rear breaks changed or "fluids flushed" EVER in my entire ownership of a car since 1972 and when I inquired with my boss who is a mechanincal engineer and race car driver about it, he said I should not need that service during my ownership of that vehicle. So a bit of a credibility issue here with advice of services though, it was not stated as an immediate need, just a consideration, so I appreciate the tone and presentation of the suggestion.Karen Schultz

C J Comer

9 de ago. de 2015

Great service and friendly staff...this is the second time I have worked with Cross Roads. This review is a bit detailed. Name, type of service, and a few questions is all you really need. Tailor the survey to service vs. sales to get ore efficient data.

Richard Price

8 de ago. de 2015

Always good. In both sales and service they do a good job

Bob Hartley

8 de ago. de 2015

Service was very fast. Service writer was very helpful and cordial.

Richard Price

6 de ago. de 2015

Very fast. They did a great job. Xxxxxxxxxxxxxxxxxxxxxxxxxxx

Richard Moran

6 de ago. de 2015

never had a problem great staff keep up the good work. the buying process is to long need to speed things up don't like the running back and fourth to talk to the boss man, if the sales people cant make a deal why are they there

Kayln Keeler'Kazlauskas

6 de ago. de 2015

The staff and service are excellent! The take the time to answer questions and explain things so you do understand BEFORE you leave. No surprises, just quality service from everyone!

Christopher Wayne

5 de ago. de 2015

Don Flint did a great job finding me an awesome deal on a truck and working on getting me the best value on my trade in. He's definitely the reason I decided to bring my business to Crossroads Ford

Jeffrey

4 de ago. de 2015

Service is always outstanding and I am made to feel like a valuable customer. Work is done as explained with no hidden surprises and done with integrity in place. So far happy customer.

Roger Rummage

4 de ago. de 2015

I am very satisfied with service received at Crossroads Ford. Todd Fincher is very friendly and is very helpful when setting up service appointments.

Robin Thomas

4 de ago. de 2015

My wait time was kept to a minimum. The service advisor was friendly and helpful. Great experience.

Jesse Rushing

3 de ago. de 2015

I purchased a 2015 mustang gt from Frank at crossroads and he was very nice and easy to deal with. I had a very particular color and option list I was looking for and he was able to find my car in Florida and have it brought here. I would definitely do business with them again!

Kenneth Prusiensky

3 de ago. de 2015

A little problem with locating and delivery of our car but all in all I'm satisfied with the outcome.

Barbara Cato

3 de ago. de 2015

My experience was very pleasant. My sales man was very friendly and on top of his game! my satisfaction was his #1 concern. My entire buying experience was quick and painless!!! I had to bring my 3 small children with me and not once did anyone make me feel bad when they were being loud!

Terry Toms

31 de jul. de 2015

Great service from very professional staff! Maintenance was completed in a timely manner.

Roger Melton

29 de jul. de 2015

EVERYTHING WAS GREAT,PROFESSIONALISM, SPEED,THANK YOU CROSSROADS!

Jennifer Strickland

29 de jul. de 2015

Service was great. Chase was very nice and helpful. I was in and out in a timely manner.

Null Null

28 de jul. de 2015

sevice was great and the advisor was wonderful. You told me what was wrong and you fixed it within a timely mannr.

Tabitha Watts

28 de jul. de 2015

Staff was helpful and kept me informed of everything they were doing to the car

Michael Duarte

27 de jul. de 2015

I brought in 2 Transit Connects for Recalls. All recall issues were taken care of in a timely manner. I had another issue with a back up camera not working and Chase made sure they found the problem and got it fixed. This service dept did a great job.

Joseph and Doreen Noris

24 de jul. de 2015

Service was excellent. The exact opposite of what had experienced at th Quick Lane service department. The service advisor, David Morrison worked hard to fix everything needed on the truck. We have maintained this truck very well and I drove it away feeling confident everything was running well and had been properly serviced and checked. We have since bought a 2015 F150 Larriat. (Still have this truck as well.)

Paul Booher

21 de jul. de 2015

The service as always was, quick, efficient and friendly !!

Andrew Adams

20 de jul. de 2015

First time at your facility. My service advisor, David Morrison, was great. Thanks.

Michael Thailer

19 de jul. de 2015

Very satisfied . found a problem with a tire and fixed it.

Mark Bearden

19 de jul. de 2015

Good service staff. A little high in cost for removing a nail.

Janette Horne

19 de jul. de 2015

My salesperson Glen Cassell was very helpful and informative he took the time to answer all my questions to my satisfaction. I was well pleased with his service.

Zondra Dobbins

19 de jul. de 2015

Baird is always polite, professional and helpful. Great experience.

Charles Chaney

18 de jul. de 2015

worked hard to meet my needs on my 2011 Silverado. Just what I was looking for at the price I needed to meet my budget.

Katina Sullivan

18 de jul. de 2015

2013 Ford Edge I brought my Edge in for the recommended 20,000 mile service. I dropped it off before work and the communication from Chase my service advisor was awesome. I received a phone call and email to let me know my Edge was ready. Will definitely take my vehicles to Chase at the Ford dealership!

sharon woodcock

18 de jul. de 2015

I had a very good experince. Mr. Petty was very informittive did an excelant jjob on explaining how my cluch works. Thank u Mr. Petty.

William Parks

18 de jul. de 2015

A very professional team. Quick on the service we were having done, oil change, tire rotation, etc.

Reginald Cook

16 de jul. de 2015

the service staff at this dealership's quick lane service is great. They do good dependable service work. they keep you informed on what work your vehicle needs. have great place to wait while work is being done "DJ's Diner".

Pamela Mcateer

14 de jul. de 2015

Towing service dropped off my vehicle and I picked it up after repairs were complete. Service advisor kept me informed and was professional.

James Buchanan

13 de jul. de 2015

It was great, I dropped off my vehicle, the service was completed as requested and on schedule.

Gary Bodford

13 de jul. de 2015

My experience at Crossroads Ford has been excellent. Everyone greets you when you arrive and all is very helpful. The service department is excellent and they get you in and out promptly.

Harold Mask

13 de jul. de 2015

ford fusionw, very nice and a timely manner.was greeted with a sile.

Mary Bodnar

13 de jul. de 2015

The staff is always helpful, I have a 2014 ford focus hatchback. In and out in an hour.

Glenna Hegenbart

13 de jul. de 2015

Friendly and quick. Great waiting room. Thank you.

Doug Szymurski

13 de jul. de 2015

Crossroads Ford has been servicing my Ford Fusion since 2011.They have performed all maintenance, repairs and tire replacements to my satisfaction.I will continue to have my Ford serviced at Crossroads Ford because of the employees attention to detail and quality of work.

Ida Favre

13 de jul. de 2015

Had a great experience and I have and will continue to recommend this dealership.

Darrell Helms

12 de jul. de 2015

Ford Fusion, Service was good, Good salesperson.wwwwwwwwwwwwww

Michael Hartis

12 de jul. de 2015

My son had a long wait for drop-off .... only 1 service advisor on duty for checkin.

David Kingen

12 de jul. de 2015

The women at the service desk has always been extremely nice and helpful when I've had my cars serviced at this location. Great customer service!!!

Dana Mattison

12 de jul. de 2015

I am very satisfied with the service I receive from Crossroads ford with each visit I make. The last time I took my 2013 Fiesta in for the annual inspection and received great service. I sincerely recommend Crossroads ford to each of my family and friends.

Angela Garner

11 de jul. de 2015

The service advisor was very helpful and assured me the part would be ordered in a timely fashion. After the part came in, it was replaced and my car was ready to go within an hour--no need to leave it. Very much appreciate the professionalism and courtesy of Chase Petty, Serv. Advisor.

Walter Olaechea

11 de jul. de 2015

every one was very friendly & helpful. It was the best car buying experience ever.

Luella Hinson

11 de jul. de 2015

The place is always clean and neat every time I come.

Dennis Brantly

11 de jul. de 2015

Service dept always does an excellent job, especially Bayard.

Larry Tufts

11 de jul. de 2015

Great customer service and an amazing management staff that did all they could to get the deal done

Doris Tarlton

11 de jul. de 2015

Friendly staff. They said every thing was fine, so I beleive them, I hope.The wait time was to, to long 1 hour and a little longer. that was bad....

BK

11 de jul. de 2015

Great service rep. Explained everything and very professional.

Elizabeth Kimball

11 de jul. de 2015

The staff was very helpful in scheduling and telling me how long it would take to complete both services as I was waiting in the waiting room for the service to be completed.

Richard Nichols

11 de jul. de 2015

Awesome Awesome Awesome Awesome Awesome Awesome Awesome

Mark Cheatham

11 de jul. de 2015

Your service people needs to let people know that the quick lube place is not your service department. I am not all that keen on having to have appointment to get service or they really give the look to you.

Frank Seuzeneau

11 de jul. de 2015

Just as usual, courteous inconsiderate, and fast. ,.....,.........................................................

Kimberly Rohr

11 de jul. de 2015

David was very professional and personable. The whole team makes the service process welcoming and easy!

Donna Quales

10 de jul. de 2015

SERVICE TRIP.. GOOD TECHS..NICE WAITING AREA.. PLEASANT TO HAVE WATER AND OTHER DRINKS THERE TOO.

Beth Grim

10 de jul. de 2015

My experience was great at Cross Roads. My salesperson Rod Hunter was nothing but spectacular from our first phone call connection. I already new what I wanted I was price shopping. I know Rod tried very hard to find the car I wanted but it ended up I had to order it. I ordered a 2015 convertible ecoboost Mustang 50th anniversary package manual transmission. He returned my phone call within minutes to give me a competitive price. The process moved fast and smoothly while working with Rod. Rod always kept me in the loop as t what was happening with my car. The only part that was slow was waiting for my car to arrive, but my Stunning Stella has arrived and I love driving, looking at it. Thank you Rod for GREAT customer service.

William Kasper

10 de jul. de 2015

While we experienced some difficulties in obtaining the parts necessary for the repair due solely to a third party's inability to ship what was needed, the personnel at Crossroads Ford including Bayrd, the Service Coordinator as well the General Manager, Justin Clark, were extremely professional and communicated frequently, keeping me informed as to the status of repair. With the repairs done, the car performs like new. I will not hesitate to return to the dealership for future service or for the purchase of another vehicle.

Ben Basinger

9 de jul. de 2015

Always a pleasure to deal with the staff at Crossroads Ford.

Steve Smith

9 de jul. de 2015

Great experience and I will cl definitely be back I. The future for other vehicle needs

Paul Dean

9 de jul. de 2015

Ford Fusion,The car is more than I expected handling,comfort,millage,and saves on economy.

Dianne Iglesias

8 de jul. de 2015

Our salesman was professional, listened well, and did not try to "hard sell" us. I would shop there again. I am, however, still awaiting my floor mats nearly 2 months later.

John Blaine

8 de jul. de 2015

The problem was fixed so that the part of the vehicle which was serviced now works beter than when the vehicle was new. THANKS!

David Smith

8 de jul. de 2015

Great friendly service, fast and convenient serviceThanks Bob

James Loftis

8 de jul. de 2015

Service personnel were most helpful and accomodating

Joe Sherrill

8 de jul. de 2015

I have been a customer of this dealer and Quick Lane for many years. I have bought a car and a truck from this dealer in the past. The only beef I have with Crossroads FORD is the Service Dept will not service my E-450 because it has a camper coach on it. Crossroads services other big trucks. Why should I have to take my FORD to a non-FORD mechanic who uses non-FORD parts and fluids. I will continue to take my Mustang and Ranger to Quick Lane for servicing and inspection because I like the people, especially CHRIS RICE, who has been most of the reason I return there. I intend to find out from Ford Corporate why my FORD Truck cannot be serviced at a FORD dealership. If I need service for the coach, I will return it to the camper dealer. I want my FORD truck chassis serviced ALL FORD.

Casey Zaitz

8 de jul. de 2015

My sales rep was straight to the point, very competitive with the quote, and made the process quick and easy. The only feedback I would have it to spend more time reviewing the functionality of My Ford Sync.

Timothy Laney

8 de jul. de 2015

Service and staff was great. Very nice waiting area and dinner.

Dave Dell

8 de jul. de 2015

I wasn't looking to buy a Ford. The thought had really not crossed my mind. The dealership next door had the cat I wanted and I was ready to negotiate. Since I had some time, I decided to look at what Ford had to offer in my price range. I met Paul and we went for a ride. I knew I wasn't going back to the dealer next door.

Erwin Fineout

8 de jul. de 2015

Everything was fine and comfortable and quickly done. No issues whatsoever.

William Farver

8 de jul. de 2015

My 2007 Explorer was recently serviced, not my 2001 S-10 pickup

Jim Kobiella

7 de jul. de 2015

Good service, fair price.Didn't have to wait very long for service to be done.

Robert Gilberti

7 de jul. de 2015

Serviced f150.... a/c motor ........................................................................................

Scott Hamilton

7 de jul. de 2015

Service was great as always. Have had nothing but good experiences each time I've been.

Joy Randall

7 de jul. de 2015

They were very nice. I had purchased a service plan when I bought the car. I always tear the coupon out of the book and give to the person Helping me. The last time I went they told me that I had already used a coupon that was still attached in my booklet before I tore it out and gave it to them . I did not understand that. But they are very friendly and helpful.

Eileen Baucom

7 de jul. de 2015

Everything went well when I purchased my Focus. I have had a problem with receiving bi-level air flow from the air conditioning unit. The Ford engineers said it was an "operating characteristic" of the 2015 model. I did find a work-around in an on-line forum. I now do have bi-level air distribution. Everyone at the dealership was very helpful.

James Seay

7 de jul. de 2015

Great service great service great service great service great service

Kenneth James

7 de jul. de 2015

Very helpful staff. Quick service. Clean waiting area.

John Dickinson

7 de jul. de 2015

I will be coming back when I need more service. and oil changes.

Michael Stolarik

7 de jul. de 2015

Great service. In and out as promised. I liked the fact that they did not try to sell me anything I did not really need.

Janet Dietz

7 de jul. de 2015

It was very good. The salesman was friendly and knowledgeable. Iy

Luke Clark

7 de jul. de 2015

Quickly greeted and served at the shop. They are always excellent every time I bring my vehicles.

William Gainer

7 de jul. de 2015

Friendly ... Service was completed in a timely manner.

Howard Wentz

7 de jul. de 2015

Stopped in for a oil change and tire rotation. Everything was handled quickly and efficiently. I'm really pleased with the service.

Bob Clayton

7 de jul. de 2015

I always feel as if my needs and desires are being attended to and met.

Dan Barwick

7 de jul. de 2015

Shane was great to work with. The dealership was great and took care of my needs in a timely manner. Im a bit disappointed that this design issue hasn't been addressed by Ford with their cap-less fuel opening failing on so many thousands of vehicles, yet the onus is on the buyer to repair these fails at $700. The dealership was on point with all repairs.

John

7 de jul. de 2015

I was lucky to have Rod as my sales person and he went above and beyond my expectations. He was very informative during the test drive and was quick to answer all my questions and requests. I would buy again from Crossroads Ford and I would buy again from Rod.Thank you.

Brian Hemly

7 de jul. de 2015

I thought it was good. I would come back to shop for a new vehcile in a few years

Bryan

22 de ene. de 2015

Found a vehicle listed online. Set up an appointment. At first the staff was very friendly until it actually came time to purchase. When I would not accept their deal, the friendliness disappeared. After I left without purchasing, I inquired about the vehicle a few days later and was told it was at auction but they could get it back if I wanted it. They tried to pressure me into making a commitment to purchase the vehicle over the phone. There was a lot of deception in order to try to make me make a commitment. To make a long story short, I found the exact vehicle at another Crossroads Dealership and purchased it. That experience was MUCH more pleasurable.

sad to say

16 de ene. de 2015

I had finally narrowed my choice of cars to a particular car, negotiated a price, and found out the car has been mislabeled several times. Do not waste your time...and if you do make sure you get every little detail before purchasing.

john McKenzie

18 de abr. de 2014

I bought my F150 last year and as usual with a Ford product very pleased. Bobby Wallace and his staff wanted to sell me a truck and went out of their way to please me and make me a happy camper. I am 67 years old and I can honestly say no one and I mean no one in Charlotte is even close to the competence, friendly staff and desire to please their customers as Crossroads Ford. Keep up the good work!

Bob Gilberti

26 de jun. de 2013

2 Thumbs up. Emailed dealership and within ten minuted Don Flint replied asking what I was interested in. I replied back with specifics and within if twenty minutes Don Flint came through with what I wanted. My truck was delivered from Virginia and two days later drove off the lot. Everyperson I had contact with in Indian trail Dealership was kind and courteous to me. I would suggest this dearship to Everyone. Their service department is just as friendly.Thank you Crossroads of Indian Trail. Job well done.