Keith Oliver

11 de ene. de 2016

Great job of finding what we wanted for a great price. hey really go the extra step and no pressure sales.

Stephen Young

9 de ene. de 2016

Mike Gollinger made my buying experience at Crossroads enjoyable and informative. Whenever I had hurdles to deal with in buying my car, Mike helped me overcame them. When I balked at the price of financing the car (I drive my cars to the ground), he found a way to make the car more affordable by taking advantage of a lease rebate special with a buyout option. When I wanted my car to have a high end accessory package and wanted it to be in a rarely built color, he didn't take the easy way out and tell me that I had to wait 8-10 weeks for the factory to build one. Instead, he found a car in Virginia and, after asking me if I was okay if it had a few hundred additional miles, asked the staff at Crossroads Ford to drive down to Virginia and bring it back. Finally, when I had trouble getting to the dealership because I needed to return my rental car, he drove up to my workplace (30 minutes away) and picked me up.This is customer service at its highest level. In the future, whenever my wife or anyone else tells me that they're looking for a new car, the first thing I'll tell them is that they should go see Mike Gollinger at Crossroads Ford first.

Timothy Veltman

5 de ene. de 2016

Great service, great people and great pricing. Would not go to any other dealer for service or to purchase a vehicle.

Joseph Agresta

1 de ene. de 2016

Purchasing my Ford Edge was one of the easiest and stress free experiences buying a car. The service from beginning to end was top notch and I never felt hassled or pressure at anytime. I have already recommended your dealership to people and hope this relationship last a long time.

Brett Carl

19 de dic. de 2015

I can't say enough about Crossroads Ford. Over the past 4 years, Crossroads Ford has treated me like family. I have leased two vehicles from Crossroads and plan on leasing an F-150 from them soon.Anytime any of my lease vehicles have had issues, the service department is a phone call away and provides loner cars for its customers while repairs or recall work is being performed. Service has always taken care of me. Sales Manager Rob Hussey has always taken care of me and gotten me the best price on all of my lease vehicles. Rob took the time to ask me questions and not pressure me into something I didn't want. I know that I will be leasing my vehicles from Crossroads for life.If you are in the Albany area or surrounding counties and want a stress free car buying experience with professional and helpful people, Crossroads Ford is your dealership. Again, I can't say enough about how positive of an experience I have had here. Other Ford dealerships should take note on how Crossroads operates. Without repeat customers, you have no business. I will continue to lease/purchase vehicles for as long as their doors remain open.

Connie Vanvalkenburg

18 de dic. de 2015

I came in for a routine oil change, but also I had been hearing an unfamiliar noise when I hit the brake. I told them about it, and it turned out to be a seized caliper. They offered me a loaner for the weekend (this was on a Saturday and they had to order the part), and sent me on my way. Within a few days my car was repaired and I'm a happy driver!

Maureen Miller

14 de dic. de 2015

I went to Crossroads Ford because they had good reviews. The sales person, John, was friendly, helpful and not at all pushy.

Thomas Yannone

3 de dic. de 2015

I have a 2014 Ford Escape and brought it in for a leak in the front end and to have the works done, oil change and tire rotation. I have never had a problem with the service dept. and have always been treated excellent. I will continue to do business with Crossroads as long as I continue to have my Escape.

George Lamora

25 de nov. de 2015

The service was and has been excellent and the staff have always been available to answer questions and provide additional information about my vehicle. I own a 2012 F-250 diesel P/U purchased at Crossroads.

Walter Myers

18 de nov. de 2015

I had a great experience with Ron and his staff all questions and concerns answered promply and left feeling like family not just someone who was buying a new vehicle salesman rob great person thank you all at crossroads walt myers

KRA

15 de nov. de 2015

Everyone at Crossroads is always very nice and does a great job taking care of my car. Thanks!

BK

3 de nov. de 2015

As usual, the repairs were made in a timely fashion, close to the estimated cost and the staff was great.

Darcy Knapp

30 de oct. de 2015

Thanks for the great service - your staff rocks. New (new to me) Edge is awesome - although my husband likes to drive it to work and I think he has more miles on it than I do now! See you when we are ready to trade up again!

Diane Moore

27 de oct. de 2015

We purchased a Ford Fusion Titanium Ecoboost in Ravena, NY from Crossroads Ford and drove it home to Myrtle Beach, SC. This was the best and most comfortable riding car we have had for this trip we have made multiple times. And we loaded the car with all of the features. The technology was great, particularly the adaptive cruise control and automatic lights. The service we received during the purchase process was excellent and the training on the vehicle's various features was just the right amount. The dealership also took care of all of the licensing and registration processes for the out-of-state purchase.

Vincent C Korzon

24 de oct. de 2015

2011 Ford Fiesta, so far service is good, the staff has been very professional and helpful. I have a couple possible service issues I need to talk to Crossroads staff about, but am sure it will go fine. Thanks for a nice car! -Vince.

Laura Carswell

16 de oct. de 2015

Clean showroom and waiting area. Very friendly staff. Reasonable time waiting.

Katelyn Pauly

14 de oct. de 2015

I knew exactly what car I wanted. I saw it on your online inventory, when I arrived to test drive my select car was ready to go. I drove one other and went with my original choice. John was very friendly and easy to work with. This was my very first time purchasing a car from a dealership. It was extremely easy. Only concern, I have not yet received my vehicle history report as promised when I test drove the car. Thank you.

Guy Comparetta

8 de oct. de 2015

I feel like a part of the family. They treat me with respect and take care or all my needs.

Guy Comparetta

7 de oct. de 2015

Ford Flex, Service was great, Car was ready on time and everything was correct.

George Lamora

7 de oct. de 2015

Following an accident your service advisor and staff helped change a tire that was damaged in the accident and install the spare. These staff members have always been very helpful and cooperative to our family.

Richard Robertson

5 de oct. de 2015

Had a great experience at Crossroads Ford. My salesman, Brett, was very professional and helpful in figuring out which vehicle might be best for my needs. He put together the options and make the decisions easy for me to understand.

Ann Schauman

1 de oct. de 2015

I drive a C-Max Hybrid. When I called for an appointment, it was scheduled to suit my needs. The service was performed in the time frame I was told it would be. The staff is friendly and helpful.

Wesley Demarest

17 de sep. de 2015

very pleased with the way everything went with the purchase of my 2015 f150

Jessica Harvey

5 de sep. de 2015

I purchased a 2016 Ford Escape and I never thought I would buy an American made car, let alone a Ford. I am ecstatic with my purchase and I love my car. I don't know why I didn't get one sooner. My salesman, Rob Hussey, treated me like he valued my business, stayed within my budget and got me into a brand new car that I could afford. I thought I was going to end up with something little and I wouldn't like. Rob kept me in an SUV and a brand new one at that. There was no pressure, no asking for a better price it was the best car buying experience I have ever had. I recommend Crossroads to all my friends and clients. I am looking forward to many years of business with this dealership

John

3 de sep. de 2015

I just purchased a new Ford Expedition in August from Crossroads Ford. Working w/ Mike Gollinger and the dealership was simply AWESOME. From our initial conversation, to lining up the right vehicle, to financing, to delivery-- professional and courteous every step of the way. What a novel idea-- they make you feel like a valued customer!! We will be sure to call on them again when it's time for our next purchase. Thanks Mike & the Crossroads Ford team!!!!

Gary H

30 de ago. de 2015

Very easy to order our new truck. Brett gave us a quote over the internet as to what we had speced out and it was extremely fair. Stopped in - ordered - filled out a credit app. 8 weeks later picked up our new King Ranch. It was so easy and pleasurable. Brett also took out over an hour of time to explain all the technological features to us and to make sure we knew how to use them. Also he syned up both our phones to the Bluetooth so we were ready to go.

RickW

28 de ago. de 2015

I just purchased a 2014 Ford Focus ST. I buy cars all the time and I can honestly say that I've never had an easier time. Mike Gollinger was a pleasure to work with. Their pricing was excellent and the process couldn't have been smoother. I wouldn't hesitate working with them again.

Holly Richardson

25 de ago. de 2015

I just recently leased a Ford Focus SE. My sales experience was the best. My salesman Rob was helpful, friendly, informative and professional. And as for the car....LOVE IT. Thank you Crossroads...:o)

Thomas Ryan

20 de ago. de 2015

Work addressed in a timely manner. Recall issue addressed.

Megan Ciufo

20 de ago. de 2015

I purchased a 2008 Hyundai Elantra, and although the situation wasnt the easiest my salesman was still beyond helpful and made it possible. I would refer crossroads to anyone. They are always helpful and stick through to make things possible. amazing experience.

Barbara Kosnick

19 de ago. de 2015

My car was serviced right at the time of my appointment. It took less time to repair and cost less than originally estimated. The service department is very friendly and courteous. I am very satisfied.

John Slaven

17 de ago. de 2015

Excellent service, very polite staff, nice place to do business.

Travis Woronowicz

12 de ago. de 2015

I had recently totaled my car. My father-in-law advised I look for a car at Crossroads Ford. Let me tell you--I was not disappointed! My budget was limited and the staff here not only helped me find the car of my dreams but also gave me a great deal on it. I HIGHLY recommend working with them if/when you need a car. You will NOT be disappointed!

Blue shamrock realty

9 de ago. de 2015

Ford Focus. Dropped it off and it was sitting ready and waiting. I even asked for it to be detailed. They should always include free car wash. But anyway excellent service.

George Lamora

7 de ago. de 2015

I have had great sales and service experience with Crossroads with my F-250 diesel P/U. Service staff have always been informative and helpful as was the sales staff at the time of purchase.

Stephen Ueland

6 de ago. de 2015

My experience was Excellent as usualXxxxxxxxxxxxxxxxxxxxxx xx.

Thomas Yannone

29 de jul. de 2015

I have always had a great experience at Crossroads.

Laura Carswell

27 de jul. de 2015

We were thisclose to leasing a different make, but I test drove the Escape, loved it, and you beat the deal I had made at the other dealership. I am extremely happy with the vehicle, our sales person Patrick, and all the staff at Crossroads Ford. Thank you so much,Laura and Lou C.Catskill, NY

Thomas Mcgraw

20 de jul. de 2015

I purchased my vehicle at Crossroads Ford and will only bring it back to Crossroads Ford for the service and anything else that it needs. The staff at the dealership treat you as family and are always very friendly. They make sure that they get you in for your service in a timely manner and the work is done when promised.

Leslie Susan Bogucki

9 de jul. de 2015

The service at crossroads is always well done, knowledgeable and friendly.

Carolyn Karp

29 de jun. de 2015

I have a 2012 Focus. I took my car in for service, due to the fact that I was having problems with my transmission. The service was top rate and the staff was very helpful. They took care of the problem and I was on my way with a feeling of confidence.

Margo Handschu

25 de jun. de 2015

As always, both staff and service were if highest quality. I only wish I lived closer to this dealership.

Thomas Monahan

21 de jun. de 2015

Your staff is very efficient and knowledgeable. They honor appts. and take the cars on time. When are car is done, it is always in top working order.

Wayne Johnson

14 de jun. de 2015

Service was excellent and the people were friendly and helpful. They answered my questions and took care of my concerns The owner of the dealership, Ron Teator came around while I was waiting and we chatted for a bit. Crossroads Ford is and always has been a great place to do business with and I often recommend it to friends and other family members

Richard Parker

14 de jun. de 2015

I've had my vehicles service at many different Ford Dealerships and Crossroads Ford by far has been the most personable. They are there to help you and guide you through what is due for amount of miles on the vehicle. They have the best and most reliable Mechanics of all locations. They have my loyalty because I have their's.

L Donohue

9 de jun. de 2015

2013 Ford Escape. My car broke down and my dealer, Rob Hussey, answered my call right away and told me what I needed to do. He told me to call the roadside service who came and towed my car to Crossroads. I was set up with a car while mine was being serviced. Couldn't ask for better service!

Rodger Coryell

5 de jun. de 2015

It was good fast and easy got the best deal possible.

Carolyn Karp

28 de may. de 2015

I purchased a 2014 Ford Focus. From the very start they made my experience a pleasant one. The staff was very helpful and they answered all questions I asked. They made me feel at ease, especially since it was the first car I had purchased alone. From now on my cars will always be a Ford.

William Labarge

26 de may. de 2015

Rob was terrific. He is very personable and detailed in his preparation and sales approach. It's good to be back in an F150.

Paul N

24 de may. de 2015

No problem, quick and courteous service staff and not too expensive.

Carol Jankowski

22 de may. de 2015

Everything was wonderful! Helpful and easy without pressure.

Alice Kuntzsch

19 de may. de 2015

I continue to use Crossroad Ford for all my maintenance. They are prompt and courteous. I always know upfront costs and they deliver on time. I have recommended them to friends and family and they have also been very satisfied with their customer service.

Thomas Ryan

5 de may. de 2015

I purchased a 2015 Ford Mustang Ecoboost. The sales person was extremely knowledgable and a mustang owner himself. I had been researching and looking for the specific car which Crossroads Ford had and I was extremely pleased with them meeting with me and staying even late to answer my questions. This is my first Ford purchase and first American auto so a bunch of firsts. Crossroads Ford made my experience awesome and so glad to have had them work with me.

Jeremy

3 de may. de 2015

Crossroads (Brett Teator) was a pleasure to business with. They were willing to negotiate the price into my budget range and patient with me while I waited for a incoming check to use as a down payment. I will visit these guys again the next time I am in need of a vehicle.

Michele Curtis

17 de abr. de 2015

Ford focus.....service has always been excellent.....everyone always takes that extra step....

Karen Kister

16 de abr. de 2015

My husband and I purchased a 2015 Ford escape our salesman Brett made the process easy and kept us informed every step of the way. I would recommend Crossroads Ford.

Jeffrrey Hosier

14 de abr. de 2015

My experiences at the dealership were great everyone is very friendly and on time with the service of my 2014 escape

Kylee Mueller

13 de abr. de 2015

It was just a very simple and easy process to buy my first car.

Vincent Nieroda

13 de abr. de 2015

I've had my F150 serviced there since the day I bought it (there). Everyone is knowledgable, friendly and focused on getting the job done and you on your way...A very good experience every time I visit.

Emily Wink

9 de abr. de 2015

Jared did a wonderful job detailing my Fusion. I would recommend Crossroads to anyone who needs to have a car detailed. Many thanks!!!

George Lamora

7 de abr. de 2015

Service and sales department are very helpful and take the time to explain certain tasks that need to be done on my F-250. Schedule service in a timely manner and make recommendations on ways to make the F-250 operate more efficiently.

Carol Fitzpatrick

1 de abr. de 2015

I purchased a Ford Edge SEL. The service has been great. The staff has been helpful. Overall a good experience.

Stephen Ueland

26 de mar. de 2015

Sales very responsive to finding what I wanted. Everything was explained clearly and I feel very good about the business carried out. Sales won my trust and respect and if circumstances permit, would do business with them in the future.

Thomas Mcgraw

18 de mar. de 2015

The entire staff at Crossroads Ford treats you as if you are a member of there family. They go out of their was to make sure your needs are taken care of during you initial buying experience and long after.

vegannoise

18 de mar. de 2015

Everyone I dealt with from the beginning to the end of the buying process were fantastic. They all went out of their way to be helpful and incredibly accommodating. I had tons of questions, and they were patient and very knowledgeable about everything. The process couldn't have been smoother. I bought a C-Max Energi and absolutely love the car. I would never consider going to another dealership!

Karen

13 de ene. de 2015

I purchased my 2015 Ford Explorer in July from Rob Hussey. I was very positively impressed with this dealership. Rob was very knowledgeable and helpful in helping me choose and configure my Explorer. He listened to my needs and what I was looking for in a new car and took the time to review the features of different models so that I could find the right car for me. I appreciate his help and patience during this decision making process. Rob has also been most helpful in responding to my phone calls and e-mails. When I picked up my car, Rob explained the features on the Explorer and helped set up my phone, and activate various options. I also should mention how helpful the Service Department is. A few months after purchasing the Explorer I received a phone call offering a more extensive class on the use of MySync. I signed up and met with Ryan in the Service Department who explained how I could connect to Sync My Ride and went through each option in detail. I was very impressed with his knowledge and appreciate the opportunity to learn about the capabilities of the Explorer. And, I should mention that I was very pleased with the price and the trade-in on my old car. Overall, I am 100%+ satisfied with my experience at Crossroads Ford. Thank you Rob, Ryan and everyone at Crossroads.

Steve Roylance

27 de oct. de 2014

I have purchased a number of cars in my life, new, used, leased. But hands down, I have never met a more honest and straight forward dealership. They made it easy to negotiate a price and financial structure that fit my needs, and whats more amazing was there were no hidden fees, or "adjustments" made to the payment structure when I signed the deal. They didn't even want a deposit before delivery, a handshake was enough.

paul

14 de ago. de 2014

Suv had a great price and was nice but i am still looking

DLucky

18 de dic. de 2013

We were looking for a specific vehicle from cars.com, called about it and arranged a drive. Rob had the car waiting for us out front, required no paperwork to drive it and then held the car for us with a small deposit. We weren't required or pushed to fill out any paperwork in advance. I can't say enough how little pressure we experienced. We weren't pushed at any time. Purchasing the car couldn't have been easier and the experience since then has been smooth. They'll pick the car up for an oil change and leave us with a loaner. Not just a beat up courtesy van but a near new vehicle. Crossroads Ford is interested in selling you your second and third cars, not just one and done. Take the time to visit them... You won't be disappointed!

MR. IMPRESSED (2008 FORD EXPEDITION EDDIE BAUER)

29 de jun. de 2013

I can't say enough about our wonderful buying experience from our new friends at Crossroads Ford! We have been searching for a used Ford Expedition for months in the New England Area.(western Massachusetts)All of the trucks were either overpriced for the condition or mileage and the dealers would not negotiate fairly.I found a listing on a Sunday for a 2008 model at Crossroads Ford,They were closed so I figured that I could really examine the truck with no hassles from any sales people! I drove 80 miles to check it out.Upon driving into the dealership I noticed a variety of beautiful new and used vehicles and a nice facility,not too big not too small but had it all.....I found my truck on the lot parked next to a 2013 model, I could not tell between the new and used,WOW! I crawled under,over,in between and on top. This was the ONE! The Quest was almost over for my new ride,now just to contact the dealership to let them know I was interested in the 2008 Expedition. I called from the parking lot and left my 411. I stopped at a local restaurant and while having my slice of Village Pizza pie asked the locals about Crossroads Ford........I heard nothing but good reviews! I called my wife whom stayed home due to my wearing her out looking at other dealers Junk. Told her not to make plans for Monday,were going to New York to hopefully buy this Beauty depending on the dealerships sales team. This is where my wonderful experience started! When I got back to Massachusetts I emailed Crossroads through their website..........And get this.... I got a personal email back in no time from John Sterrertt, the internet sales manager. On a Sunday? Wow! If that's not being on the ball.......I don't know what is! I told him that I filled out the credit pre-approval form on their website.And that we were coming to test drive the next day,John responded letting me know that he would get to work on it first thing in the a.m. My wife and I took the 80 mile drive pulled into the lot to find our test vehicle parked out front gassed up with the keys in the ignition waiting for our arrival,again WOW! John came out,met us with a smile and a hand shake and it was sincere! We took the drive,returned to the lot.Now for the negotiating.I had a small list in my pocket of little things about the truck I was going to use for bargaining leverage to get my good price.Trust me when I tell you it was hard to even make the list because the truck was that nice but I needed to use any angle to get the best price or so I thought.........I made my(low) offer,John spoke to the owner and came back with a price that I could not even think he would come back with! We shook hands again on the deal............I pulled out my hit list and crumpled it up in front of John and jokingly thanked him for me wasting my time making the needless bargaining list.........I have never not had to try and haggle over prices and issues........This was a first! Now,off to see Brandon Corey in the finance dept. Brandon ran all the numbers,got me the terms I was looking for with no issues what so ever!Thanks again Brandon! Thanks to John and Brandon my family has a wonderful newer ride. They filled the tank,changed the oil and checked every possible point of the truck before we took it home,that day! My wife and I were so excited with our new purchase we forgot to ask how everything worked in the truck before we left, It felt like we were leaving a family reunion! I called John after we arrived back home to tell him the truck ran flawlessly and we made it safely. I then told him I was very upset. Very concerned John asked what happened.......so I said we were so excited we never asked how to work all the gizmos in our new ride........we had a good laugh !!!!! WE CANNOT SAY ENOUGH GOOD THINGS ABOUT JOHN AND BRANDON AND CROOSSROADS FORD........JUST THE BEST! BROUGHT MY TRUCK IN FOR MASS. STATE INSPECTION TO THE LOCAL STEALERSHIP AND THEY COULDN'T EVEN SELL ME A LIGHT BULB OR FIND ANYTHING WRONG!

Pontiac Lover

22 de ene. de 2012

My husband and I are the proud parents of a beautiful new baby girl. Prior to her arrival, we drove either his pick-up truck, or my two-door car. We knew with her arrival that we needed to seek a larger car. I had an idea of what I was looking for and thus, began my search before her arrival. Almost 4 months later, I decided on the make and model of the vehicle I was looking for. The vehicle I purchased from this dealership was not/is not perfect, but is perfect for my family and our needs. The staff were friendly, willing to do whatever it takes to ensure that we were happy with our purchase, professional, and most importantly, we did not feel the least bit pressured into purchasing this vehicle. I would absolutely recommend this dealership to anyone seeking a quality new or used vehicle. Thank you Crossroads! We look forward to doing business with you in the future :-)

Crossroads Customer

13 de oct. de 2011

I have had a truck and three vehicles serviced at Crossroads Ford. Service Department personnel were friendly and honest in discussing my issues and repairs/service was completed each time with no long term problems.