vince

20 de may. de 2015

The service department is very slow, they ALWAYS charge higher than they tell you. Quoted one price for a part and when I went to pay for it, it was $35.00 more. They never clean your vehicle through a car wash after service where almost every other dealership around now offers that. The body shop personnel are rude, I had an appointment and the body shop manager ended up going out for lunch because he forgot I had the appointment so I sat there and waited almost an hour before he returned and then he basically just blew it off that he forgot he scheduled my appointment. The Cashier Connie is rude. There are no signs stating where to drop off your vehicle for service. At almost every dealership, you pull up to the service door and the technician comes over with a clip board and paperwork to "check in" your vehicle. Apparently they don't do that at Crouse, so after waiting behind a parked vehicle in the service department for 15 minutes with service techs behind the counter just looking at me, I got out of my vehicle and walked over to the counter and I inquired why someone didn't come over and I was told you park your vehicle at this dealership and walk over. Maybe Crouse could invest in a sign by the service department entrance stating that since their Labor rate is one of the highest around at $90.00 an hour while other Ford dealerships are between $65.00 and $70.00 an hour. Their selection of vehicles is poor as well unless you want a truck. I would not recommend Crouse for sales, service or body shop repair.

jplank66

1 de mar. de 2015

I just recently had my wifes 2003 Expedition in for service, and could not have been more pleased with the customer service, and quality of repair we received. For someone like myself who does all of his own mechanical work, I was leery to trust someone else with the vehicle. With the 5.4L Triton, I was concerned that I would not be able to get the spark plugs replaced in a timely manner because with this particular engine, spark plug removal tends to be an issue. I contacted Crouse Ford based on good things I had heard about their shop, and after speaking with Chuck in service I was confident that they would be able to get the job done right and at a reasonable price. Along with the spark plugs being changed, they also took care of a few old hoses and a fuel filter that needed replaced after calling me for the OK.Even with the additional work that was done, the cost came out to lower than the original quoted price for the spark plug job.I would definitely recommend Crouse Fords service department for all of your repair needs!

jplank66

5 de ene. de 2015

This was the second truck I have bought at Crouse. My first truck from Crouse was a 1994 F-250, and served me well over 20 years on the farm. This past summer, I retired that truck and I purchased a 2014 F-250 and so far she has served me just as well. I highly recommend Crouse Ford. They are a family owned and operated business that cares about their customers, and community. From sales, to the service department, their employees care about your satisfaction.

ScottHays

30 de ene. de 2013

Dealer does not honor warranty coverage when making repairs. They either try to sell something not needed, or advise "normal operation". Had to repair at my own cost by myself.

mjrose

2 de jul. de 2012

This is my 3rd car that I purchase from Mr Brown at Crouse Ford in the past 2 years and I will definitely buy again from them. The staff are always friendly and kind and they give great customer service. Thanks Mr Crouse.

soccermom7

28 de jun. de 2012

I had my heart set on a certain car with certain features however, Crouse Ford had almost what I wanted on their lot for sale used but it wasnt the color I was looking for or did it have some of the features I really wanted. The price was good, car was in almost excellent condition and had low milage. The salesperson was patient, knowledgable, and friendly but I decided to shop around to try and find the same car but in the color I preferred and with the features I wanted. I found a couple to look at but the other dealer ships were not friendly and didn't seem interested in making a sale. I felt they could of cared less. Even though I found what I was looking for and within my price range I was discouraged and insulted with the Customer Service I was given, I decided I would rather go back to Crouse Ford and give them my business. There is a lot to be said for Crouse Ford's Customer Service because that was the deal maker for me and even though I did not get the color I preferred or all the features I desired I was not disappointed with my purcahse and couldn't be happier with my decision. I will go back to Crouse Ford for my next vehicle purchase.

dolphon

6 de sep. de 2011

Had a recall on rear axle and front sup frame they did work in four days two days after work riding down the road and rear end. Goes out of control near awful car wreck truns out that bolts. Were not tight and fell out um stuff. Happens tow back and fix I am erasure that they have went over all bolts two days later dirving and the front end loses control o bolts haven fallen out again guess what they don't care there could have been awful things that. Could have happened both time and they. Could care less .

excursion

7 de jul. de 2010

I have bought numerous vehicles from this dealership and had service work done at the facility since 1987. Their customer service has been the model other businesses should strive to accomplish. They sell you the vehicle you need not one they need to move. The service department replace parts on your vehicle as needed not throw parts at a problem. Iam happy to call them friends that I would refer to anyone.Paul M. Westminster, MD

mtarlton

25 de ene. de 2010

I ordered a 2010 GT500 from Crouse. The process was about as hassle free as could be. There were no pricing games which is usually the case on the GT500. In fact the dealer I bought my 2005 GT from blew me off leading me to Crouse. I'm glad that happened because I plan on buying my next car from Crouse. It's nice to go to a dealer and not feel like you're being taken.

sweetwater

3 de oct. de 2009

I want to thank Mr. Brady Crouse for his very high level of professionalism that made the purchase of my new Ford a wonderful experience. During my two month search for my new truck I had the opportunity to talk to many car salesmen from many of the areas Ford dealers, Mr. Brady Crouse was by far the best we came in contact with, and it was very clear he was very interested in what was good for me and my family. Brady was/is on our side and only wanted what was best for us.Brady has the perfect balance of low pressure approach, but at the same time was always right there with answers to my many questions. Brady is among the best car Sales Associate any car buyer could hope to work with and have on their side. Brady is a credit to the Crouse Ford organization. Thank you for the wonderful experience.Robert Smyth