Petite,monesia78

7 de nov. de 2016

The experience of buying a car from crown was a great one. The salesman made the process very easy. I will recommend Crown to others.

michaelmccoy1004atgmail.com

6 de nov. de 2016

The salesman was friendly and helpful. He found a vehicle suited to our search that had just been sold to the dealership immediately prior to our arrival at the location. The finance manager made the paperwork process as painless as possible and helped recover the second key fob to the vehicle through phone contact with the previous owner. This is the third vehicle we have purchase through this dealership. It is the personal touches and deals that keep us returning.

Morris

6 de nov. de 2016

I would like to thank Victor Ryan and Mark for helping me with my car buying experience. I left there with my dream car and I love it. Thanks guys for all your help. I will be recommending you all to everyone. Thanks again. See you soon!!!

ZWilliams

4 de nov. de 2016

My name is Ms. Zebedee R. Williams. My experience with Mr. Fulton on selling me my 2016 Dodge Challenger was most rewarding. Mr. Fulton met me with a smile and a "How may I help you". I was very unsure about the car I wanted. I just knew I needed a car. Mr. Fulton is very professional and very patient. Mr. Fulton allowed me test drive a car or two but still being patient. Mr. Fulton stated that "he wanted to sell me a car that I will be pleased with." All the while being very professional, courteous, patient, and customer focus.I want to commend Mr. Fulton for selling me my 2016 Dodge Challenger. Mr. Fulton is an asset to Crown Chattanooga.Sincerely,Zebedee R. Williams

Tiffanyrae_25

3 de nov. de 2016

I visited this dealership on Halloween. I was told because of my age (19) and the fact I did not have a part time job (I've been there for 2 years) I would never get a car. I'm not for sure of the gentlemens name. He was moving a red van. We asked if there was any used darts available. After explaining what I wanted and my 16,000 down payment he told me I would never get a car from them. I went to another dealership that day and bought a car with NO money down. Also this dealership wrecked my truck while it was in their care for a factory recall. I will NEVER visit this dealership again.

Kelsey Biggs

28 de oct. de 2016

Went to have an oil change , it was so fast and easy! This place is very neat and clean. I love the lounge super nice!

Kaitpwood

27 de oct. de 2016

Bought my first car from here about a week ago. Fulton Lewis was a major help as well as his partner, Darrell Lacy. Even though I had to wait three hours for finance(which was the only bad thing) they made sure to keep us happy and entertained! I'm completely loving my Patriot!

Kelsey Biggs

25 de oct. de 2016

If you are going to buy a car go see Viktor! This is the second car we have bought from him and he makes it quick and easy!

Agc35240

22 de oct. de 2016

Tara worked hard to get my deal finished. She's very knowledgeable and we appreciated her hard work. Thank you to her and Logan Jones, and the friendly management staff and sales. We will tell all we know to stop by if needing a deal on a car.

Tyler Hill

12 de oct. de 2016

I bought my vehicle several years ago; so I have given this dealer ample time to make things right.I was told that the rear camera could be added, after I bought the vehicle and numerous run around I found out it could not be added. My radio will occasionally flip out and lose time, they say it is normal and can't fix it. I was suppose to get 4 oil changes when I bought the vehicle, and they will not honor the 4th. I was told it is expired. Do yourself a favor and go somewhere else. I have tried to contact the dealer numerous times to talk about the issues with my vehicle, and I get the run around.General Manager, Service manager and sales manager never called me back. The reviews you read on here are from people that are asked to give a good review for a additional oil change. They are only about the sale, don't get shafted.Last time I went to dealership some dipstick came up to me, and told me to slow down I came into the dealership too fast. I saw no speed limit sign or a badge, so shut up. I wasn't going over 20 anyway. I am sure I can add more details when I have time.

Tray&Jeff

8 de oct. de 2016

We were a little early getting to the dealership so we weren't expecting to meet with anyone right away but... we were greeted and started our experience even before store hours.A manager (sorry to say I didn't get his name) guided us until Craig walked through and greeted us.Craig was great! Every car...brought to us...fully explained to us. He worked hard for us from the hello to the final goodbye. We got the vehicle we wanted at the price we wanted.I can't say enough about Craig. He is the definition of above and beyond. Look him up if you're car shopping in the Chattanooga area. You won't be sorry!Let me also say that Taralynne worked hard to get us through the paperwork (as we were in a time crunch). She had everything ready to go and answered all questions fully.This is a great team.

adgirltrish

28 de sep. de 2016

THESE ARE THE MOST AMAZING PEOPLE I HAVE EVER MET, I WALKED IN WITH TEARS IN MY EYES AND ALL HOPE LOST OF GETTING A CAR ANY CAR, STARTED WITH DENNIS HENRY THE GENERAL MANAGER AND HE SAID DON'T WORRY WE WILL DO EVERYTHING WE CAN TO GET YOU IN A CAR TODAY, HE THEN INTRODUCED ME TO CRAIG PESNELL MY SALESMAN AND THE TWO OF THEM PROCEDED TO WORK LITERALLY ALL DAY TO GET ME A CAR AND THEY DID. I GOT A 2011 CHRYSLER 200 TOURING LIMITED EDITION FOR AN INCREDIBLE PRICE. THESE GUYS LITERALLY JUMPED THRU HOOPS TO GET ME FINANCED AND IN MY CAR. THEY NOW HAVE A CUSTOMER FOR LIFE AND I WOULD RECOMMEND THEM TO EVERYONE I KNOW FRIENDS AND FAMILY. THANK YOU DENNIS AND CRAIG FOR ALL YOUR HARD WORK AND FOR GETTING ME A CAR I CAN BE PROUD TO DRIVE AND LOVE SHOWING OFF.

Don Nanney

28 de sep. de 2016

Went in to look at cars, let salesman know what we were thinking of. Called us next day to say located one. Called some more dealers, and got the best deal and most engaged salesman (Craig Pesnell). Good experience in the purchase and everyone there could not have been better. Excellent experience.

chtnga

21 de sep. de 2016

Service Advisor Danielle provides great and friendly customer service. She really cares and is very helpful and knowledgeable about her job. I will be back for all my trucks needs.

shardy00

15 de sep. de 2016

Very helpful. Really enjoyed the service and amazing customer service. Looking forward to driving my 2012. I will always recommend Crown Dodge to everyone I know

jhglaze

29 de ago. de 2016

My wife and I have Never experienced a more friendly and accommodating car dealership! They made our car buying experience a real Pleasurable experience! In fact we were on our way to another dealership, and remembered how well Fulton Lewis our salesman treated us and took the time to really take care of us. even though we weren't purchasing that day. Well that was just the beginning , after seeing Fulton again and ( Just Love That Man) detailing our situation to him, which I might add was pretty strange. we proceeded . Larry White the Sales Manager was ever bit as nice and accommodating as well to us! He went the extra mile to help us out! The office Manager Tara Stricklin was nice also and thoroughly took her time to explain every detail to us! Every one we met was nice and made us feel special.The credit manager was just as nice, too! We are TOTALLY SATISFIED with our purchase! We left in our new car, and felt we really made a bunch of new friends! The whole team at Crown Chrysler Dodge Jeep Ram CHATTANOOGA, should be congratulated, the BEST team I've ever seen!

Sonya R

19 de ago. de 2016

We were very pleased with our buying experience at Crown of Chattanooga. I would recommend to anyone buying a car to ask for Chris Schrader who was our salesman. He was very nice and not pushy, which definitely gets an A+ in my book. He helped us on our trade in and got us a great deal on my new Dodge Charger, which I absolutely love. He showed us how to use all the bells and whistles including Uconnect, synced our phones and answered any questions we had. He made our first experience buying a car from Crown of Chattanooga an absolute pleasant one.I would also like to say, Thank you and bless you Chris for your service as a marine.

Gage Hatfield

8 de ago. de 2016

Although the duration of the ordeal was nearly two weeks, those working on my car determined the CORRECT issue, thus saving me about $600 from the first estimated total.

Stephanie Campbell

2 de jul. de 2016

Our Sales Consultant, Rick Davis, helped us immediately. He was very friendly, efficient, informative, and overall was helpful in both helping us with our trade in and our new purchase! He even helped sync my phone to my vehicle before our departure. In general, the entire dealership met our expectations; we were offered water while we waited for the official stages to be completed, and each person we interacted with was friendly and helpful. Our finance guy, Mark Tanner, was great as well. He was very knowledgable, and made our final stage stress free and efficient.

Enzomadre

27 de jun. de 2016

Rick Davis was an excellent salesman and worked hard for us to walk out with a truck we liked for a great price. Thanks so much

crownsux

7 de jun. de 2016

I have had several negative experiences with this service department either over charging me or being aggressive. Today however was extremely disappointing. I had 3 warning indicators on my dash. I have had it diagnosed as a wheel-speed sensor. I tried coming in last week to have it serviced but was told I had to make an appointment. I made an appointment and dropped my car off. While checking me in the servicewoman mentioned I had an error code for a speed-sensor, which I already knew. After 5 hours I hadn't heard anything and I called the department. I was on hold for half an hour and was finally told the technician was on a test drive and when he returned they would call me back. I finally just went back to the dealership because I was getting concerned something more than just a sensor was wrong because of how long it was taking. I waited there another 40 minutes to be told that it was being reconfigured and they hoped it wasn't something with the transfer case but they would let me know. While I was there another servicewoman was getting rude and aggressive with another customer and told him to leave and not come back. I had dealt with this woman in the past and was just hoping I didn't have to deal with her today because she is very confrontational and disrespectful. They mentioned that even though I had an appointment it was like a doctors office and I had to be worked in. I got a call an hour later (over 6 hours after my appointment) and was told that the total cost would be $339 because it was just a speed sensor. I asked if they were willing to remove the diagnostic fee considering I had wasted so much time for an answer from them. I was told they aren't able to remove the fee, that they have to send an email to Chrysler to get approval. She also told me that the appointment was for today and since it was still today they shouldn't have to remove the fee. I was then asked if they had my permission to change the sensor. I was astonished to find out after 6 hours NOTHING HAD EVEN BEEN DONE TO MY CAR.I was under the impression the sensor had been changed and then he was re-configuring something. I told her to forget it and I would take it somewhere else because I needed my car back today. She then told me I was still responsible for the diagnostic fee to which I argued. She told me that I would have to speak with the service -manager when I arrived and was very rude about it. I arrived and asked to speak to the service manager and was denied. She gave me my paperwork showing I owed a zero balance and gave me my keys and sent me on my way. I decide I would reach out to the sales manager personally as I didn't have any more time to waste at the location. I'll note that purchasing from this dealership was one of the best experiences I have ever had at a dealership. They were respectful and efficient. I just HATE dealing with the service department.

Sherry P

24 de may. de 2016

Took my Chrysler 200 in for the second time to address the same problems. No communication all day about status of repairs. Took two weeks to even get an appointment. Left my car at service department all day. None of the repairs were addressed. Only oil change was done. My car is under warranty with 22,000 miles and should not have the problems it is having. I am very unhappy with level of service that I received and plan on looking for another Chrysler service department to deal with even if I have to drive a little further.

Steve T

18 de may. de 2016

I brought my Fiat 500 in for front end service on 5/3/16. Upon returning to pick it up. I noticed a popping noise in the steering column. I brought it to the attention of Judy Mcdowell. We initially thought it was an intermediate steering shaft issue. Instead of sending me home to reschedule, she was able to provide me with a loaner vehicle. This was extremely convenient and less for me to have to worry about. Judy takes genuine interest in the customer's problems and is willing to do what is necessary to resolve the problem. She is an asset the dealership/service department. Thanks again Judy for your willingness to provide excellent customer service.

dodge woman

6 de may. de 2016

My recent visit was excellent. Judy McDowell really knows how to help you worry-free about havingyour vehicle serviced. I dropped my Dodge 1500 off for a service appointment and was treated as well as I was when I first purchased the vehicle in 2013. Judy made sure everything was taken care of and answered all my questions. I will definitely recommend the dealership to family and friends.

Keri B

5 de may. de 2016

I have a lifetime power train warranty on my Jeep. Dealing with them has been a nightmare. The day my car was dropped off Taylor gave us his direct number and kept us informed every step of the way. I dropped it off 4 weeks ago Taylor has answered my calls, had the answer to my question and if he didn't he called me back within a few minutes with an answer. He was able to give me a loaner so I wouldn't loose my job. I'm happy that I am dealing with someone that I can depend on to really help me and get the job done for me.

blondi2779

23 de abr. de 2016

I was able to leave my jeep for a day and have it completely fixed. Four recalls were taken care of and I was able to have a cleaned, beautiful jeep returned to me.

Ros110

21 de abr. de 2016

I did my home work prior to going to a dealership. I went to Crown Chattanooga and meet with Darrell Lacy. After we spoke on my needs for a vehicle I took a test drive in a Chrysler 200. I then made the decision after Darrell came back with the numbers. It was a very easy and peaceful transaction.

Newjeep2016

16 de abr. de 2016

My first experience purchasing a car from a dealership changed my view of dealerships in general. No excitement came from speaking to anyone who wanted to sell me a car. Mike initially reached out and was able to convince me to come in to look. As I'm walking into Crown I prepare myself for a similar experience and bite my tongue. I test drove a new car, and although the new cars were promoted, I decided on the car that brought me to them in the first place. I didn't feel pushed or pressured at any point. I clearly knew what I wanted financially and Michael made it happen. The real excitement came when the paperwork needed signed and I had the pleasure of sitting down with the finance associate. This was the cherry on top for such an unpleasant visit during my first purchase with a neighboring company. The gentlemen I sat down with was very pleasant. I'm sorry I don't remember his name and I can't locate his card, but he was also great. We discussed warranties and even with him, I never felt pressured even when turning one of his offers down. My overall experience was great. These two guys went out of there way to accommodate me and my purchase. I will definitely be recommending this dealership to others.

The Jacksons

2 de abr. de 2016

I can't say enough about how well this dealership took care of us on our new car purchase. We spoke with Benny Hamby, our sales manager and explained that we were credit challenged. He did the impossible was able to get us approved on a brand new vehicle for the same payment we were expecting to pay for an older used model. We were trying to decide between a Patriot and a Journey to purchase. Our salesman was Victor Polezhaev, he is wonderful! He educated us about both vehicle's feature so we could decide which one was better for us. Victor is no pressure at all, which is a rare gem to find when car shopping. We chose the Journey to fit our needs, though both models were nice. The vehicle is gorgeous and the entire buying experience far exceeded our expectations. We are so happy!!! Thank You Benny Hamby,Victor Polezhaev, and Crown Cars Chattanooga!

Clim1213

1 de abr. de 2016

I am very impressed with Viktor Polezhaev. This man bent over backwards to make the deal happen. I will be coming back to Crown, as long as they keep salesman like Viktor.

ancam7401

26 de mar. de 2016

i had recently visited the service department and was taken care of by Judy McDowell she took very good care of me and kept in touch with me the whole time my car was getting service she knows her work and knows her products! giving her 5 stars!!!

Kelly

24 de mar. de 2016

The salesman stayed late to help me and he is not pushy . Nice doing business with Terry robey. I also got a good deal on the truck I purchased

Jared defreiese

21 de mar. de 2016

My wife wanted a new jeep so I called Benny Hamby and he got me a great deal. Him and the staff at Chattanooga are the best. They are number 1 for that reason

Zena

14 de mar. de 2016

Dropped off my van day before yesterday. Service department never called. Tried calling and left multiple messages. It's now 4 pm on Friday evening. Sadly disappointed!

Lemon Pepper

5 de mar. de 2016

This is my 4th time for car service. Very friendly and quick always. I'd highly recommend. Good environment. Waiting area is pretty cool... Zzz

Jeff new jeep

28 de feb. de 2016

Found what I wanted Jeep cherokee Douglas Grammer was more than helpful and friendly professional. He took his time was never pushy. Made buying easy Taralynne Stricklin was great also. Job well done Crown should be proud to have employees like these 2

becca74

12 de feb. de 2016

Got a new car here yesterday! Daryl Lacey was our salesman he has worked with us back and forth several days always nice went above and beyond to help us!

Van man

10 de feb. de 2016

Great purchase experience Eric Saxon answered all guestionsTook all the time needed in a relaxed manner ,very personable ,made suggestions about things that I had not considered Would recommend Eric to anyone looking to purchase Eric worked to meet the price I wanted to pay & financeMark made paper work a breeze Sorry I don't remember his last name

Blake_Bowlin

10 de feb. de 2016

Highly recommend this dealership! They were willing to help and didn't try to sell me something that they wanted me to buy. They listened to my needs and made it happen. Reginald Harris was the sales consultant and he was awesome. Thanks for all your help.

MadMax'sMomma

10 de feb. de 2016

I have not bought a brand new vehicle since 1986, and I am so pleased that my experience here at Crown Chrysler Dodge Jeep Ram turned out to be a wonderful way to spend a Saturday. I was allowed to browse the lot at my own pace and when I had decided upon a certain make, model our saleman Darrell Lacy provided excellent customer service. While working up the numbers for my trade in and the model I had picked out, I used my womanly prerogative to "change my mind" and asked Mr. Lacy if he would work up the Dodge Dart GT (in Go Mango color) sitting directly behind me on the showroom floor. Without pause Darrell Lacy replied with a smile "No problem!" even though it was getting fairly late in the day and we all knew that it meant everybody would be leaving later than they had expected to. I knew Mr. Lacy had a family he would like to go home to, but he never rushed us or acted aggravated at any point the entire time my husband and I were there. Needless to say I am now the proud owner of Mad Max (in Go Mango) with all the bells and whistles I can handle! I would highly recommend buying your next vehicle from this dealership and if you get really lucky Mr. Darrell Lacy will be your salesman.

pyt

23 de ene. de 2016

Judith is a wonderful service rep, she is just awesome she never pressures you to get other services done, she does just what you ask for and that's that she is wonderful and that's what I think all service representatives should be like.

fee fee

9 de ene. de 2016

I came in for an oil change and Judith Mcdowell was fantastic...She was prompt let mee know everthing that was taken place...I work on customer service myself and I know great service when I see it

Cwaarconteataol.com

6 de ene. de 2016

Judith Mcdowell is the best service advisor i have ever had the pleaser to bring my cars and truck to! I feel like im family! She is very good at makiing you feel that shes at the top of her field and knows just what to do to have your problem fixed or service! She treats you like gold or that your her number one!If i were here boss i know that she would be running the service department she know how to treat everyone! Shes the bestCarl J Conte

MONEYMIKE

5 de ene. de 2016

JUDY IS THE BEST !!!! ALWAYS KIND AND DOWN TO EARTH. ALWAYS MAKE YOU FEEL COMFORTABLE AND WELCOMED. I THINK THEY NEEDS TO CLONE HER AND PUT HER EVERYWHERE SALES WOULD BLOW THRU THE ROOF,

racing88

1 de ene. de 2016

Refreshing to find a man to tell you the truth about your truck. He put our minds at ease knowing nothing was wrong with our truck.Other dealers told us other stories about the recalls.We will drive farther to have service done here.Thank You!

kblack5150

31 de dic. de 2015

Bought my truck brand new along with all of the extra warranties and such. I have had nothing but problems dealing with this service dept. They lie, they dont call u to give updates, they lie and they lie more. I will be trading my Dodge truck in soon and will get any other truck on the market before I subject myself to having to deal with the people in this service department again. Looks like I will be a Chevy owner pretty soon. As much as I hate to say that because I bleed Dodge but I will not spend that kind of money to get that kind of service ever again. Please take this review to heart if you plan on buying a truck or car from this dealership. I only wish I could give them the rating they deserve.... 0 stars is not an option!!!!!!!!!!!!!!!!

Kcarter

26 de dic. de 2015

Came in to check out the Ram/Jeep deal that we saw advertised, and appreciate Terry Robey's good advice and great customer service..thank you!

cheree9066

28 de nov. de 2015

Judy was very nice with advice and answering any of the questions that I asked. She took the time to make sure that I understood everything prior to leaving.

Kau123

23 de nov. de 2015

Great place for car service! Staff was very polite and thoughtful. I would bring my car here even if it was not a Jeep. Excellent customer service

Charmin79

6 de nov. de 2015

This was my second visit although i didn't buy my Dodge there, i take my car there to get serviced and this particular time i dropped it off early for an oil change,went to school, then picked it up after i got out of class-great service and they even washed and cleaned it for free! Not to mention the free amenities like coffee,water, and the best popcorn ever. The staff is very friendly and the prices are eco-friendly as well. Thanks Ms. Judy!

Ram2011

2 de nov. de 2015

I am a Business Link customer yet on my last visit to the service department I was told that being involved in this program no longer gives me any of the services that this membership first offered. The dealership also informed me that they do not have a deisel mechanic on duty on Saturdays. I own and operate a small business and cannot afford to take the time off during the week to bring my vehicle in for service. Nor can I afford to wait a couple of hours to have the oil and filter changed while being away from my family on a Saturday.

JanSummers

23 de oct. de 2015

I recently purchased a 2016 Jeep Wrangler Unlimited Hard Rock edition from this dealership. My sales person, Viktor, was amazing! He was knowledgeable about the product and went the extra mile to make certain my experience was fun and enjoyable. He worked an amazing deal for me and assisted me every step of the way. He even came in on his day off to complete the deal. I would highly recommend this dealership and Viktor to anyone looking to purchase a Jeep or Dodge vehicle!!

KeoshiaS94

28 de sep. de 2015

I Am A First Time Buyer And They Put Me In A 2016 Chrysler 200 And I ONLY Had it For A DAY And I LOVE IT

Daniel175

1 de sep. de 2015

I scheduled an appointment for routine service and diagnosis of a malfunction light problem indicating engine problem.My service was handled courteously, and quickly. The problem was explained to me in detail, with length of time required to correct the problem. This was accomplished as specified.Everyone that I encountered (telephone, office personnel & service personnel) were very courteous & helpful. I escpecially appreciated the Service Advisor, Lathan Biggs, who took my order, gave me the time parameters required to do the work, then met me at pickup and thoroughly explained all that had been done. I appreciate that.

david7064

1 de sep. de 2015

I found Crown's sales manager to be difficult to work with last year and wound up buying my 2014 Chrysler 300c from a dealership in another town. However, I do use Crown's service department and over-all, have been pleased with their job performance. A real bright spot is James Fulton who always greets me with a smile, answers my questions and seems knowledgeable about his product, and calls to keep me updated on progress and service issues.

Vitaliy 4076

29 de ago. de 2015

I got best experience to buy the car in this dealership very nice people great service it's very comfortable . I like to coming back soon and bought another car for me or my family

Mr G

26 de ago. de 2015

We went in just to check the place out. We ended up buying a used car. We tried it for the night, and didn't feel to comfortable. We walked back in looking for something else. Viktor Polezhaev was our dealer and he was very accomodating of what we wanted and needed while getting us the best price. We were very complicated in our requests and they took everything into account and gave us the best experience possible.

b65514m

22 de ago. de 2015

Judy was very nice and helpful! She explained every issue with my car clearly. I will return to this service center because of her! I am usually not comfortable bringing my car in by myself but because of her it was a very enjoyable experience.

Amb2015

20 de ago. de 2015

Judy is so friendly and approachable! Waiting isn't as painful as most dealerships, with Starbucks coffee, complementary bottled water, and even freshly popped popcorn, the time just flys by!

jansummers

18 de ago. de 2015

Judy McDowell in the service department is fantastic! I will only bring my 2011 Jeep Wrangler to this dealership and each time I do she provides me with the best personal and caring service I have ever had.

Gbrady

15 de ago. de 2015

Great service, got me in and out with my oil change in no time! Wonderful customer service from Judy McDowell! Friendly and very attentive! Would refer this place to everyone! Really love the complementary car clean up and detail!

Brandy Carter

15 de ago. de 2015

Judy LaChance was very friendly and helpful. I've dealt with her previously. Car problems aren't fun, but grateful for great customer service and experience!

Bought a jeep for a guide dog

13 de ago. de 2015

We had been to several dealerships looking for a new jeep, the sales consultant mike Ullenberg was on top of his game. He treated my wife and daughter with respect, compared to other dealerships that wouldn't even them the time of day.

MONEYMIKE

10 de ago. de 2015

FEEL LIKE U SOMEONE SPECIAL WITH YOUR SERVICE, WAS TREATED NICELY BY EVERYONE EVEN CUSTOMERS IN WAITING ROOM. FRIENDLY PLACE EVERYONE WITH SMILES, WILL BE BACK

Jodi

8 de ago. de 2015

I was was in from out of town & Judy got my jeep in Really quick & I just walked in & needed help, Judy was very helpful & super nice!!Jodi Hearst

Kaelamiller

8 de ago. de 2015

Service department was fast and friendly!!! Plus they have a great lounge with 2 Tassimo coffee machines that is always fully stocked with a variety of beverages!!! Also wifi and cable TV!

felinegroovie

6 de ago. de 2015

Car sits on lot 3 days before they touch it. Serviced a c and. 1 week later down again. They say they can't fix for 10 days. It is 100 degrees. They are bs'ers.

peaches14

29 de jul. de 2015

Judith McDowell helped me on the day that I had my vehicle serviced. She was very helpful and informative. I feel my service went faster because of her persistence on my behalf. When I come to the service center she is the one I look for to get me in and out. Thank you Judith McDowell! Althea Davis

Boopmyster

14 de jul. de 2015

Cole Brand assisted me my quest to upgrade my vehicle. At the beginning, we could not get the numbers to work on what I wanted. I do contract work so I am out of town a lot so Cole kept me on his "hunt" list. LOL. Attempted even other styles of cars but NO I want what I want. So as I returned home to look at the chosen car Cole had found for me, which he kept in touch with me for the 3 month contract period of my job I might add. Things still were not looking that good. So as I decide to wait & look for myself, explaining to Cole that if I can't get things the way I want them, the deal would end. So with that being said, Cole, determined to "find"MY car, he located a car that fit all my likes & we had to go to Chattanooga to pick it up, but He found me my car! Way to stick with me Cole! Kudos !

BKER6016

7 de jul. de 2015

During my recent experience at Crown Ram of Chattanooga, James Fulton did an excellent job performing his duties as a Customer Service adviser. James provided a daily status / updates. He was always courteous and most professional.

customer123

7 de jul. de 2015

She greeted me with smile on her face as she asked me what she can do for me. Since the job required an all day work on the truck , she had their service driver to take me home and picked me up at home. VERY HELPFUL. I will recommend her anytime to anybody.

cblair57

2 de jul. de 2015

I felt really comfortable dealing with this dealership I had gone to two others before purchasing my new vehicle at Crown. They delivered my new vehicle to my job when they received the color I wanted. I had the pleasure of dealing with Michael Ullenburg, he is the one that delivered my vehicle personally.

Amorgan88

13 de jun. de 2015

Stopped by to take a closer look at the jeep renegade wasn't even planning on driving it. Took it for a drive then the manager let me take it home for the night to show my wife. and I was sold on it at that point,brought it back and they work so well with me to get me into a loan that I can afford and was so willing to work with me. Would recommend Darrell Lacey and Ronny jones to any thanks so much guys for helping me purchase my very first brand-new car

Radams

12 de jun. de 2015

I don't like getting my Truck serviced because I always feel I am going to be pushed to have something else done...feel intimidated. I didn't feel that way at this place and with the service people. They were helpful and VERY thorough. Would DEFINITELY go again!

Jerry

10 de jun. de 2015

Visiting from Florida and without appointment received excellent and quick service. Latham Biggs, new employee, service advisor was terrific to work with. Warranty plus recalls serviced.

SoCial

8 de jun. de 2015

My experience was Judith Mcdowell in the service department. Judith Mcdowell in the service department was outstanding. She exemplifies professionalism. She was courteous, friendly, informative and prompt. I will recommend this dealer to everyone i know. And i plan to come here for my maintenance needs. Thank you. Judith is a true professional. She/her professionalism and customer focus attitude remind me of the women and men i worked with in the armed services. Thank you.

HCMJMK1127

4 de jun. de 2015

I had to go up to the dealership 3 times! I was quoted 4 different prices over the 5 days I dealt with this dealership. I was told how pretty I was and that I shouldn't be speaking to other men or other dealerships. I then asked to speak to the Service Manager and once we sat down he told me I needed to "put my brakes on" and that the original deal was off the table. DO NOT BUY A CAR FROM THIS DEALERSHIP!!!!!

kfirman

1 de jun. de 2015

The entire experience here was the best! The first time I showed up to look at a Journey Crossroad. Darrell rode with me on the test drive and allowed me to take it to my husband's work to show him. The entire ride he was very personable and friendly. He also went over every aspect of the car and what it had to offer. We set down to work numbers and he brought in Larry White to help. At this time I had to leave to go get my son from a birthday party but Darrell allowed me to take the Journey and he rode with me again explaining what all the vehicle had to offer but not in a pushy way. Once we got back Larry worked #'s every way possible to get me where I wanted to be at. He was also amazing! You could tell they wanted to make the sell but wasn't overbearing and pushy about it. I left unsure of what to do but continued the search for my next vehicle. A few weeks went by and I decided on a Dodge Caravan. I called them up, had them work some numbers without even going down there to look at it, and within a few hours Larry had the #'s we needed to see. They got the paperwork ready, my husband stopped in to sign it, and I went that evening to pick it up. Best car buying experience we've had yet and this is the 4th time in less than 4 years we 've purchased a vehicle! Both men were great and I highly recommend them!

cargal.marie47

27 de may. de 2015

Judith McDowell was my handler. She met me at my car, and explained what information she was taking from my vehicle. Then sent me into the waiting room while the work was done. She came in to give me the results of the inspection and to give it in terms that I undersood. She was very friendly. I would come back to her again.

Baseball13

18 de may. de 2015

Darreal was very helpful and not pushy. He listened to my needs and wants and meet them. After leaving dealership I was very proud in giving them my buisness. Thanks,

PaigeM

16 de may. de 2015

Everyone was beyond helpful and did everything they could to ensure we had a pleasant car buying experience! We will highly recommend Viktor P at Crown to anyone looking to purchase a vehicle.

Jeep happy

15 de may. de 2015

Thank you for all your help in purchasing our dream Jeep. Everyone was very nice and helpful.

amann6228

8 de may. de 2015

Everyone at Crown Chrysler are friendly. I brought my 2014 Dodge Charger in for check engine light service. While there James Fulton made sure the altenator recall was fixed. He made sure all computer updates were performed. He is always friendly and knows me by name. I appreciate his personable service and thorough work ethic.

rda327

7 de may. de 2015

I was not able to give a higher rating because of the internet price had gone up $500 when we went to buy the car. Terry Robey worked very hard to make the sale happen and take care of his customer. As it turned out Terry was able to work with his sales manager to get the internet price that we were expecting to pay when we went to look at the car. Terry was also able to get us a spare tire kit and dealer installed mud flaps. When you put a price on the internet you need to stand behind that price and go up on the price when the customer shows up to buy the car. I'm really not sure we would have bought the car had it not been for the hard work of Terry Robey. If you ask if I would buy from this dealer again the answer would be yes other than the pricing policies it was a very nice and fast experience. Thank you Terry Robey

RudyBergeron

5 de may. de 2015

Darrell Lacy is the type of man who will strive to do what needs to be done to give you what you want plus he will go the extra mile to make you happy. My experience with him has been excellent and I am very satisfied with our transaction. Without a doubt, if you want a vehicle, he is the man to see. Hats off to the manager who was also wonderful.

Sandra Blaylock

1 de may. de 2015

My experience with Mr.Reggie Harris with the purchase of my 2010 Jeep Patriot. He was very informative and helpful in the financing part also. He made me feel like part of the Crown family.I have owned Jeeps for 30 years. Wonderful product.

lufoda

30 de abr. de 2015

We have owned Chrysler automobiles for years, our current one being a Dodge. We have always gone to Crown for repairs even if we bought our vehicle at another location. The employees at this facility are courteous, friendly and helpful. My latest encounter was with a young man named Cody Carpenter, and he was one of the best! He went out of his way to be helpful in addition to being kind and thoughtful. But, I have always had this experience when visiting Crown. The employees there are the best!

angelwynn

27 de abr. de 2015

Nice friendly atmosphere and courteous employees and gave undivided attention and were concerned about my services and very informative about other routine maintenance for my vehicle

Jeep patriot

23 de abr. de 2015

I did not have an appointment but I was greeted by Judith McDowell promptly. She was friendly and very attentive to my issue. She assured me that I would be handled quickly even though I did not have an appointment. Judith made small talk with me as she gathered the necessary information that was very polite and nice of her. I applaud her for going above and beyond for me. This is not always the experience you get when u go to service. I would recommend Judith to all of my friends and family.She really stood out with her high quality of customer service. I left feeling GREAT about my visit to service.

glowndk

21 de abr. de 2015

good job servicing my dodge ram 2500, I will have my truck serviced at this dealer ship again, waiting area was nice, with good coffee.

Dawn Edgeman

21 de abr. de 2015

Excellent service!! Very knowledgable!! Judy was AWESOME!!! This my new Dodge service department!! Will definitely go back!! Judy is the best service person I've ever dealt with!!

tetzeltillery

14 de abr. de 2015

Ms, lachane went beyound to make sure my vehicle was serviced even though i was late for my appointment. She checked on my well being every minutes to make my service visit enjoyable..

06dodge

14 de abr. de 2015

I was scheduled for an appointment to have my truck looked at and diagnosed for tomorrow but was called at 3:20 to have them cancel on me. So I proceed to drive to crown dodge after work to see what the problem was. Today is Tuesday and and they proceeded to tell me that they couldn't take in my truck until next Monday and that was a big maybe even that soon so since it has to do with my lights I need it fixed soon. So I ask what options I have they suggested I go to the Cleveland location and if I went straight there that they would get it diagnosed today. As I was leaving a woman walked in with the keys to her car and they took her car with a smile on there face and a thank you so I bite my tongue and headed to the Cleveland location but when I got there they told me that I would have to leave it and they would get to it tomorrow. So I personally will NEVER spend my money at crown dodge.

sarahbarr

8 de abr. de 2015

I took my Jeep in to have it serviced and check out a few little small issues it seem to be having. I talked with Judy who was extremely helpful, she listened to everything I said, and kept me informed on every step of the process. I would recommend this dealership service department as top quality people to have to work with. It's never fun when you have to deal with car repairs but at least these are great people and give quality service. Ask for Judy!

Imani

31 de mar. de 2015

Our experience was great.. The salesperson was proficient.. And a great listener and knew just what we needed to meet our needs. He even referred us to place for equipping the van with handicapped devices. Most importantly he was courteous as he set out to meet our needs for a new vehicle. Thanks mr. Johnny Mckibben for your assistance.

Thomask_

31 de mar. de 2015

Thanks to Marco Pinzon, Ram 1500 is now my car. Will recommend this to friends and family. Thanks guys appreatiate it, be back soon thanks

cjb37416

31 de mar. de 2015

Great service. James Fulton was very helpful and attentive. He listened to my issues, took action and communicated the results. We love our 2015 Grand Cherokee.

Lacy

30 de mar. de 2015

Viktor Pelezhaev was an awesome salesman. He was very detailed and really aimed to please on what I was looking for in a vehicle. I was very satisfied on the service I received. The whole staff was very friendly. This also includes Tara who did my final paperwork. I have already started recommending this dealership to friends and family. ??

chris lee

19 de mar. de 2015

Judy LaChance,was OUTSTANDING in her start to finish service. She went over future things I will need to get done and was very professional, knowledgeable and kind. I would,will Recommend Chattanooga Crown to any and everyone to buy a automobile from you guys anytime.....Thanks Judy you "ROCK"

Biggpapaoz

18 de mar. de 2015

Great service. James Fulton was really helpful most recently and everyone is always very courteous.. We've been extremely happy with multiple service visits. Thank you!!

fefe4m4`

5 de mar. de 2015

My experience at Crown dealership was the best dealer new car purchase I have had, Over the years I have brought several cars and most good experience but at Crown it was a GREAT choice from the time I stepped feet out of my car and Micheal Ullenberg walked up and greeted me with an awesome welcome and comfort. I was so frustrated by the time that I had come to Crown that all I wanted to do was cry and run. But the ease and comfort that Mr Ullenberg repeatedly instilled in me allowed me to trust him as a salesman, I was drained of any hope or faith that I was going to get a car and Micheal kept working and reassuring me that I was not hopeless and that miracles are still possible. He text, called, and emailed during whatever communication he could extend to keep me patiently allowing him to work toward me owning a car. He and Tia the finance representative worked effortlessly toward assisting in finding me financing, Everyone during my entire efforts and time at the dealership from all personal were kind and smiling reassuring professional faces around the dealership, I lastly appreciated my clean car with gas and being taught patiently at the end of a long day after the dealership was closed how to use every important button and screen in my car. I felt guilty having already keeping my Mr. Ullenberg all day but overtime he never complained or rushed. His only importance was making sure I knew how to use my new car. I really enjoy everything about my new car Mr. Ullenberg helped me decide about, including my payments. I went to work and shared my experience I have been on my face book page, my beauty shop. Thank you Crown for your entire staff and having real people working and representing you and the the dealership proudly. Felecia Mason

Dennisbroyles

28 de feb. de 2015

Service was friendly and quick. I enjoyed my oil change and tire rotation and complimentary coffee. Service members were all well dressed and presentable. Good job on the comfy big chairs too.

redshoesjohnson

28 de feb. de 2015

I bought a fiat 2 years ago and still love my car. The service department is always great and very informative. They always do a great job getting my car in and out.

Aaron

27 de feb. de 2015

When I came in, I did not just want a car, I had to go home with one and they made sure I got the car of my choice. Service department is always Great and speedy. I've recommended Crown to everyone I know looking for a car.

Patience10

14 de feb. de 2015

Judy was awesome I had to get my hitch installed at the same time be on time for work, she got me quickly tooken care of. Great service.

ronr868

2 de feb. de 2015

New car shopping was simple here at Crown. Our salesman Viktor Polezhaev was very polite and was there to help with any questions. He made sure we got what we wanted down to the wonderful hot coffee. It was a pleasure doing business and one trip was all it took to be driving our new 2015 Jeep Cherokee.

adventurer

31 de ene. de 2015

Judy made sure my needs were meet by proving great service and a great attitude! I would recommend her and Crown to my family and or friends

Redline13

17 de ene. de 2015

I came in for a oil change, and as always I was well taken care of. I bought my Dart at this dealership and they have always taken care of me. I will continue to do my business here at Crown... Thanks Again...

Tim Cummimgs

17 de ene. de 2015

Went for an oil change and was in an out in no time. Love how quickly they got us out of there. Going to keep coming back to this dealership.

zwallisch616

17 de ene. de 2015

I came in for an oil change andwas greeted as soon as I got out the car with a friendly smile. Can't say much about service as I'm waiting for my car now.

Ninja247

13 de dic. de 2014

Thank you for the quick service! Very professional team! I will be returning! I wanted to mention that it was super easy to make my appointment. They provide Saturday appointments that make it convenient for people who work long hours during the week.

Tcob14

11 de dic. de 2014

Judy helped me out in a huge way with the problem with my new car. Thanks for all the help and support on that crazy Problem.

joeyhh

9 de dic. de 2014

I bought a 2014 Ram 1500 new about 5 months ago from Crown. I had thought about trading in this truck to get a 4x4, hoping maybe since it was the end of the year I could get a decent price, and I knew I would have some negative equity. After finding a 2013 holdover Ram SLT at Crown, I talked to Chris in sales to see if a trade was possible since the 2013 was marked $10,000 off sticker. Imagine my shock to find out I was only offered $16,000 trade in value for a truck I had bought new only a few months before. That's about 40 % depreciation in less than 6 months! I can only imagine how little this Dodge will be worth in another year. Once again, I knew I would have negative equity in my truck, but trading into a year older truck, one would think with $10,000 off sticker (at least supposedly) there would be some middle ground here. So, the bottom line for me is, this will be my last Dodge, including not buying the 200 I was going to get my wife next year. Don't make the same mistake folks, buy anything but a Dodge from Crown.

bigdavecothran

2 de dic. de 2014

Judy was very helpful and professional. She made sure all my needs were met in a timely fashion. I always enjoy coming to the Crown service center.

tom52495

26 de nov. de 2014

Had an easy time getting my truck serviced. Ben Philyaw was a great guy to work with, and a really personal guy. Definitely will be back here in the future!

sharondenise1

21 de nov. de 2014

Service is always great!!!! James Perry, Judy LaChance and Ben Philyaw are great! Have had both major repairs and maintenance. Always fast and professional. Thanks Crown!

Kea Smith

21 de nov. de 2014

Love everyone here. Every time I go I get greeted with a smile and feel very welcomed. All the employee's are eager to help and are always wearing a smile. My wait time is never to long and the always have yummy popcorn! Will Definately keep my cars serviced here!!

alburgess65714

21 de nov. de 2014

Needed diagnostic done because radio/ computer not working. Service was quick . Ben Philyaw was so helpful and extremely professional. Definitely an asset to the dealership.

Miweel2002

21 de nov. de 2014

Always friendly people, doing good work. Needed more work than I hoped to need but they were thorough and made every attempt to accommodate me.

mandy8079

21 de nov. de 2014

I buy all my vehicles here. The sales and service staff are great. The quality of vehicles cant be beat. I will come back in the future.

Charliecatxo

19 de nov. de 2014

I brought in my Civic Si, awesome car by the way, and got an oil change. Ben my service advisor was professional and quick to help when I pulled in. He gave me an ETA for the service and actually got it done in a jiffy. Thanks for your help Ben!!! I'll be back in T-Minus 3,000 miles!

jmilam

18 de nov. de 2014

I came in to get my Navigation on my 2012 jeep wrangler replaced. Judy Lachance was very helpful and my service was great. Highly recommend

brandon.hindmon

17 de nov. de 2014

Judy lachance went above and beyond to assist me with my needs she is awesome! Everything was wonderful. I couldn't of asked for better service from her

dbiancofiore

17 de nov. de 2014

Judy LaChance was able to help get the problem diagnosed fairly quickly was was pretty straight-forward about the expense and time frame of getting this problem fixed. Even though it was not fun spending that kind of money for a 2003 Jeep, things went just like she said and she made some nice accommodations given the dollars and time frame. Very professional!

gordon.stanfield.33

16 de nov. de 2014

Crown did a quick and thorough job with the warranty repair on my 2012 Grand Cherokee. I would definitely recommend them for this type of work

deacon40

13 de nov. de 2014

It's always a pleasure to come here and get service never a hassle they are very friendly they get you in and out I would refer anybody to come to Crown dealership.

CSquared

13 de nov. de 2014

Judy Lachance, the service advisor, got me in and out very quickly. It was just an oil change but I did not even have an appointment. She was professional and very informative as to my service schedule. I put a lot of miles on my car for my job and I will recommend Crown to anyone needing service work in the future.Again Great Job Judy!! keep up the good work!Thank you,CSquared

ramjoe

11 de nov. de 2014

Had my 2012 Ram 1500 in today for some trailer brake troubleshooting and repair. Arrived at 08:15 thinking I had an appointment for 08:30. Walked to the service counter and found a great service adviser named Judy LaChance. Judy informed me my appointment was the day before but she assured me everything would be alright. Took me in and called for a shuttle to take me home all is well. Maybe the best part of my visit to Crown of Chattanooga today was the shuttle driver. Come to find out he is an old friend (75 year old friend) Ive not seen in 15 or more years. Great to see him and great service

blanch37341

8 de nov. de 2014

I received a coupon in the mail and decided to take my 10 year old Chrysler Town & Country in to get the oil changed. A young lady named Judy LaChance helped me with my service. She was professional, friendly, and very considerate of my time. I had not used the service dept. prior to this but due to such great customer service that I received from this young lady, I will certainly use them again. Great Job!!

djrbass4

3 de nov. de 2014

We had a service recall on our Jeep Liberty to install a hitch receiver to better protect the gas tank for folks challenged finding their brake pedal behind you. Judy LaChance could not have been better at calling to let me know when they had a batch of hitches in, meeting me when I got our vehicle there, and being second to none at being courteous, helpful, humorous (I can't stand a stale old fish can you?!), and just down right pleasant to be around. Before you know it, our Liberty was ready -- in UNDER an hour -- when I'd fully expected a good 2 hours to get that done. Great folks at Crown Chrysler, glad they're there, and also glad they've got Judy LaChance at their Service Desk! Thanks Judy!!

camel1978

18 de oct. de 2014

Bruce Lee is the best!! He went out of his way to do some research, and he found a discount that I didn't know was available to me, and it saved me over $1,500.00. Very nice guy, and very helpful. Not at all pushy like most other salesman. Go see Bruce Lee and you won't be disappointed.

robbie.whitt

9 de oct. de 2014

This man went above and beyond to help me find a great car thank you so much sir for all you have done for me and my family.

evan_craig

22 de sep. de 2014

Went in for an oil change. Mr. Philyaw swiftly and kindly took care of me. I was in and out in under 20 minutes! Thanks for the great service!

mikechadtn

18 de sep. de 2014

I recently purchased a Jeep Cherokee from Crown of Chattanooga. Zach Williams was great to work with. There was no pressure and we were allowed to look and take our time. It was the best car buying experience I have ever had. I would definitely return to purchase another vehicle.Tara Stricklin in finance was great. She was able to get us the payments and terms that we needed. Again it was the best experience.

Fluffy6975

5 de sep. de 2014

I was very impressed with Ronny's knowledge, and willingness to listen to my needs. He was very helpful and genuine. He took time to show me many options and was not too pushy. I will definitely be buying my car from Ronny !!

Jstearns1120

18 de ago. de 2014

I recently purchased a Jeep Cherokee and was helped by Reginald Harris and then Donald Gentry. I must say I have never been more pleased with auto service. They were very helpful and caring and helped me get a car that I absolutely love. I have been telling everyone that will listen about the wonderful service that I had. By far best customer service, they made my car buying experience a great one

jeep1988

12 de ago. de 2014

I just purchased a 2014 Jeep Cherokee from Colin Mooney. I was expecting the same runaround I have experienced in the past, but was quickly surprised by the great service and care provided by not just Colin but the new trainee Dustin and the whole staff. I have purchased several new vehicles in the past couple of years from other dealers and was less than satisfied. I would have to say to those pervious dealers I have worked with they should take a training course on customer service from Crowns associates. Needless to say I will be referring Crown to all my friends and family.

pepsiesqrt

7 de ago. de 2014

I had brought my car for service..AND that's when we met Demetrius Hubbard... He needs to be training the Salesmen..lol He not only knew the cars inside and out, answered all questions I had.. all said and done.. Mother and I drove off the lot in new cars.. Mine 2014 Dodge Charger, Mothers 2014 Dodge Journey.. Thank you Mr. Hubbard and Dodge for making it possible..

Volfan212

5 de ago. de 2014

My husband and I recently purchased a used Jeep Wrangler from Crown. This has been the worst experience we have ever had with a dealership. They started out very friendly and helpful leading up to the purchase, promising all sorts of things to suck us in. We were very careful not to believe everything they said but we asked for a few basic items like an owner's manual for example. We were told this would be no problem, they would get everything taken care of that was on our open items list. The promises kept coming but were never fulfilled. We even asked for someone to show us the specifics of taking the top on and off, and between two different trips to a JEEP dealership, no one was actually proficient in taking a top on and off of a JEEP. Just to focus in on the owner's manual specifically, not that this was the only thing, but to point out how they couldn't even come through on the smallest of items, it has been over a month and we still don't have it. We waited a few weeks and then we called our salesperson everyday for a week, leaving messages every time, and never got a response back or an owner's manual. We then called his manager who was not helpful either. He said he would get it taken care of and apologized, but never actually got us the manual. After this our salesperson called us back only to say he never said he would take care of that and was very rude and ended up hanging up on me over asking for something so simple. Then the 4 wheel drive went out. This was only a few weeks into our ownership and is a feature that should have been inspected by the dealership but clearly was not. Although we had a warranty, this was not actually covered and the fee to fix an issue that most likely existed before we bought it was outrageous. I will say that James Fulton in the service department was very helpful and attentive and the only person to actually return a call throughout this entire experience. Next, over a month in (still no permanent tags and an expired drive out tag) we got a call from a manager saying that our car had not actually gone through emissions and they could not get us tags until this was done. They then asked us to come in the following day within hours that would not work with either of our work schedules. My husband made adjustments anyway and got off early to get this taken care of quickly. Although they made the mistake, they called us, they scheduled and appointment, when my husband arrived he waited around almost 30 minutes for them to say they couldn't do it that day. This was the last straw. After stern discussions with multiple managers they gave us the $10 to go get emissions done ourselves, which is still an inconvenience to us but better than dealing with them again. These people are difficult to work with and they do not care about the customers. As soon as the sale is made they are done with you and want you to leave them alone. That doesn't sound like a lasting business plan to me. You may get a few sales now, but you aren't going to have repeat customers and they are going to start spreading the word.

Coop13

5 de ago. de 2014

Has a "teen type" attitude and needs better training on how to treat and serve customers. Doesn't know how to properly return, answer, or end phone calls..Promises repairs when they are not ready, and then does not return phone calls to inform of progress or reason for repair delay.. I have been in customer service all my life, and this is the worst customer service I have ever experienced by far. I will never recommend this service center strictly based on the customer service I have received.

robin159

22 de jul. de 2014

I just purchased a Ram 1500 from David Hall. Wasn't really expecting to buy a truck at the time but David made things so easy. He got me all the information I needed to make a decision. David got me a great interest rate a very good payment and he showed me all the features on the truck and how they all worked. He even paired my phone for me. I am very pleased with David Hall and all the people at Crown.

LaBreeska

19 de jul. de 2014

I am SOLD on Crown because of Rachel Smith. I hope future encounters with other employees don't disappoint; they'll have a lot to live up to! Customer service is a lost art these days, but Rachel Smith went above and beyond to help me in every way with my Chrysler 300. I was made to feel respected, valued, and appreciated. I will be visiting Crown for ALL my maintenance needs.

Rob456

17 de jul. de 2014

I recently bought a car from David Hall and you should know that David is awesome. He knows his product, he knows how to listen to you and help you get the vehicle that meets your needs. He explained how everything worked he showed me how they worked. This want be the last car I buy from David.

Karenr50

13 de jul. de 2014

I was in a few days to get my oil changed and David Hall was asking how my car was doing? I told him it was doing good. He ask me how I was doing and my family was doing. I told him that a had some new grandbabies and he ask if I new that fiat had came out with a 4 door Fiat. Well I just had to see one so he got the keys to one. We went and looked at them and my first thought was they are so cute. He opened it up and you wouldn't believe how much room they have in them plenty big enough for 3 Grandbabies. I had to have it and David made me a great deal in it.This is my second car from David Hall and people at Crown and I have never been so happy!!

Almeta Silver

9 de jul. de 2014

I had not been at a dealership in a very long time so I did not know what to expect. The process was a little slow but the customer service me and my family received made up for it. Doug and Jason made it worth the wait. My family will be shopping here again on our next purchase.

HGallant

9 de jul. de 2014

We had looking at cars most of the day and had hard time getting anyone to even to talk to us started to think we smelled or something. When we pulled into the Crown dealership we was imediatley greeted by David Hall. You could tell he was there to help us not sell us something. We looked several different vehicles and he showed us a New Jeep Cherokee let me drive it then went over all the features he even showed me how they worked.. David made everything fun and easy. I recommend you go see David Hall at Crown of Chattanooga before you buy your next car!

jim888

3 de jul. de 2014

We thought we wanted a crossover something like a jeep compass or a jeep patriot until we drove them. They drive like a cross over we wanted something with the space of a small SUV but drove like a car. So David Hall showed us a fiat 500L it had the room of a SUV but drove like a car. Thanks to David we got the perfect car.So if your not sure of what you are looking for go see David Hall!!!

Bugbuy

24 de jun. de 2014

I recently purchased a used car from Crown, and Ray West made it easy because he was professional, helpful, fair, honest, and LOW PRESSURE. He makes buying a car how it should be...easy, fun and quick!! Actually the whole team at Crowne was very nice and helpful. I highly recommend Ray West and Crowne for your next purchase.

jpache00

21 de jun. de 2014

I was very pleased with James Fulton's customer service. He is a young man who is knowledgeable, pleasant, and respectful. It makes me proud to know that I can still count on a young hard worker like James at the best car dealership in town. Also I mentioned that there was no popcorn to a staff member, and in no time popcorn was made. As usual plenty of water, and coffee. Clean restrooms!!

kcrabtree78

20 de jun. de 2014

Excellent job, work was completed on time as promised. I was very pleased with my service. James did an awesome job. He even taught me how to use my memory seat settings as well!

jriddle111

31 de may. de 2014

I usually don't do reviews, but I the experience I had on May 29th, 2014, exceeded my expectations. From the time I dropped off my vehicle in the morning, until I got it back that afternoon, I received top-notch communication and service. Rachael took the time to call me multiple times to update me on the status of my vehicle and work through questions surrounding the my vehicle issues. I could not have been happier with the entire process.This dealership needs more like her!!I will request her next time my vehicle needs service because I know she will insure that everything is taken care of.

ram1500driver

30 de may. de 2014

Got my truck repaired, and kept me up to date. Endured a 45 minute call with my warranty provider. She made everything was taken care of.

arthurkilgore

29 de may. de 2014

My truck went into 4th gear when I was taking my Mom to doctor . It was Memorial day weekend coming up. He told me it would not get into shop until tuesday or wednesday. My mom was scheduled for heart surgery on the 29th. I had my daughter-in-law to come and pick up me and mom. On the way home John called and said that he was getting it in on Friday. He did but the service dept. ran out of time and since Monday was a holiday it was finished on Tuesday. I had my truck back and I took Mom to have her surgery. I am so very grateful for John and the service dept. My next truck will come from Crown also. Again thanks very much and GOD BLESS YOU. Also more good news, it was under warranty and didnt cost us out of pocket.

jbstephens

25 de may. de 2014

I purchased my 1st Jeep Wrangler Monday. Thank you Shannon Hollifield and Doug Clark for working with me all afternoon, you're the best. If anyone needs a new Auto, Shannon and Doug will go above and beyond to help you.

MErwin1021

23 de may. de 2014

I took my Jeep Compass in for an oil change and discussed the scratches on my car that were there when I purchased the vehicle from another location. After explaining the problems I have had trying to get this fixed, Rachel assured me that it would be as good as new and some of the scratches buffed out. She explained the process and thought my mileage did not call for the service, she was candid and did not try to force further services on me once I explained my reasons (HUGE PLUS)...Not only was she extremely pleasant when I called to make the appointment, but she was took it a step further when I arrived. She makes you feel as if you are an old friend and you can trust her. Trust is something that is hard to come by when dealing with just about any company, and Rachel emanates trust.Would I recommend Crown? Absolutely! Would I recommend Rachel Smith? Without a doubt... she is now my "person" at crown...

drievley2

23 de may. de 2014

Rachel Smith was my first contact at my service visit today. I have never been greeted and taken care of as much as Rachel did. She felt like any concern I had was her concern. She was so nice and friendly that I can't say enough about her. I'm sure there are other good people to talk to but next time I visit, I might just circle the parking lot acting like I'm lost or on a test drive until I see her desk open up. Keep up the good work Rachel.

TerryLink

23 de may. de 2014

Rachael was a very pleasant professional young lady. She was warm in welcoming me as well as straight to the point in assessing my needs. She got me in and out in record time, for me. I believe that Crown Chattanooga is all the better for having Rachael in a customer support area. I would highly recommend her interaction to anyone seeking service on their auto.Terry LinkOoltewah, TN

crcoffey

22 de may. de 2014

Brought my 2014 Ram truck in for a warranty repair. Mr Wilson took car of me and had me out of there in a hour. Service was great

Judylv

20 de may. de 2014

My van experienced engine problems when I was about half way home from a 1500 mile trip. It was Saturday evening, so we stayed in a hotel until we could get the van towed to the dealership. While I was concerned about the price I thought a dealer would charge for a major repair, I didn't know any reliable mechanics in Chattanooga. David took great care of us and was very honest and up front about the amount of time he thought it would take. He kept me updated each step of the diagnosis of the problem. I ended up returning to Chattanooga 10 days later to pick up the van. Knowing I had a long drive ahead of me, David volunteered to drive the van home and back to make sure it had a good test drive before heading out on a long trip. I had no problems on the way home. I appreciated the great communication and kindness of everyone I spoke to at Crown. Thank you for making a bad situation a good customer service experience!

stealthrt

19 de may. de 2014

David Wilson was my service advisor at Crown when i brought in my 2011 Dodge Nitro to have the A/C serviced. David was friendly and prompt about getting down to the issue of why I was there and letting me know what to expect. David also kept me updated via phone calls on the needed parts that were required in order to fix my Nitro and how long he thought it would take in order for it to be ready for me to pick up. Overall David was very helpful and courteous and I would have no problem talking with him again if I need to have my Nitro serviced again there.

Krgage630

14 de may. de 2014

David is the best guy at a dealership I've ever met. I'd recommend them to anyone. I'm from Georgia and was broke down and they fixed my truck in a hurry with quality work

Kgfbbw05

14 de may. de 2014

Had problems with brake light assembly. Mr. Wilson showed me that the one installed after an accident a few years ago was an aftermarket and was not possible to repair. He said he could get a jeep one overnight from Atlanta and we set up an appointment for the next day. I arrived at the appointment time and he had it installed and I was back on the road in 20 minutes. Outstanding service!

traveljunkie

13 de may. de 2014

My Jeep started making erratic noises so I immediately took it in they were able to fit me in same day. Rachel went above and beyond seeing about my warranty and keeping me informed with the progress, cost, and time frame. They provided a concierge vehicle so I was still able to get everything done I had planned and they even picked me up the next day. A one day turn around and my vehicle is back on the road, can't thank them enough and Rachael!

hightailer

13 de may. de 2014

Had an appointment, got there on time, vehicle was taken in immediately, personnel were very friendly and helpful, and the work ordered was performed as requested in a timely manner.

DDJones

3 de may. de 2014

John Modean, our service advisor, listened patiently as we told him the problem we were having with our van and he went out of his way to make sure our problem was resolved. We would definitely recommend this service center to our friends and family .

msstorage

28 de abr. de 2014

Very good buying experience. John was very knowledge, courteous, and helpful in finding the vehicle I was looking for. When looking for another vehicle I would buy here again.

Jalila5236

22 de abr. de 2014

David Wilson went above and beyond to make sure I received proper install of my truck bed cover even though I didn't have the included instruction manual. He went to multiple departments until he found someone who could help, and his caring made my otherwise not so good morning, a great day!

AnthonyRobinson

22 de abr. de 2014

I had a headlight that went out as I came in I also decided to get an oil change I had on file. David went out of his way to evaluate my headlight problem closely and determine if its a cost I should pay or not. Turns out it was a bad part covered by warranty which saved me tons of cash. What David also did was change the battery in my key fob to ensure that I did not get stranded as well as dig for some lost information that NOONE else in the entire company would help me with. I paid for a package upwards of $500 and after my money was taken and I needed to use the product, I got the run around from all management including finance managers. I tried for over a year. David made a few calls and located the information I needed to use the 5 Star Diamond Finish product I purchased. David recommends services that keep my car performing at its absolute best and while costly he thoroughly explained the benefits and allows me to make up my own mind. His Manager Patricia is fantastic as well and they treat me like I'm the only person there every time I'm there. The special thing about that is, that he makes everyone feel that way.Yes I'm going back! They are the only ones I trust to service my investment! Thanks again for everything David and Patricia!

LaDonnaKolling

18 de abr. de 2014

I like that at Crown, you have your own representative from the service department. David was mine. He called in the morning to give me an update and said he would call back in the evening with more information. HE DID! He actually called! He called to let me know that my Jeep Wrangler was ready. He stayed late just for me; just for me to get my own car back. The entire group in service is very friendly and it is a pleasure to see them. James even opened my car door for me.

keyork

17 de abr. de 2014

David did not over-promise and under-deliver on the timing of my service. It was the opposite. I had planned to stay for a few hours and I did not have an appointment for service. I had expected it to take 2-3 hours, and my car was complete within the hour. This quick service allowed me to get back to work for a very important call. Way to go, David!

lisasteele

16 de abr. de 2014

This is Why I will highly recommend Crown Chrysler-Dodge-Jeep-Ram and John Modean. The blower on my mobility van had stopped. I made an appointment and showed up early so I could get to work on time. John met me with a smile and listened carefully as I quickly explained what was wrong with my van. He assured me that they could handle it and over my shoulder I asked them to squeeze in an oil change too. Later in the day I called to check on the van and I spoke to another service technician and was assured that it was making progress. Later, I got word that all the repairs had been made and it was ready to be picked up. I was running late and called to say so. I was again reassured that John would wait for me to get there, even though I would arrive after their closing time. I was met by a smiling John who explained that there was a loose wire that they had reconnected it. He told me to bring it back if it happens again. I asked about the oil change and they had gotten that done too! This is the type of Royal Treatment I have always gotten at Crown ! My husband and I had bought a mobility van and then had to find a dealership to keep up the service of the van other than the mobility features. I checked the reviews of Crown and they were all raving about how well they had been treated! I called and from the very first call, that is what I have found. I feel that I can trust the work and the advice that I get from the service technicians! I am very thankful to the commitment to the high level of customer service that I find at Crown Chrysler-Dodge-Jeep-Ram! Thank John Modean and all your fellow technicians.

chaplainjesse

15 de abr. de 2014

While traveling through Tennessee on our way back home from a combined business meeting and family visit we had the misfortune of having the timing belt in our PT Cruiser break. To make matters worse I had a very important appointment the next day. My mother had passed away three weeks prior, and we were having her memorial service and burying her cremains with my father. Mr David Wilson seemed to sense my pain and frustration, and even though it was late in the afternoon, proceeded to do everything possible to give me peace of mind about my needed repairs and get us on the way in a rental car so that I could honor my mother's last wishes. The next day he gave me a call letting me know what the damages were, and also recommended other preventive maintenance that I should consider (I might add without being pushy).The positive attitude that he exhibited prevailed throughout each of the staff that I encountered and made a bitter pill somewhat easier to swallow.Chaplain Jesse DeemsTruckstop Ministries, Inc.

Ktcarboni

14 de abr. de 2014

David was excellent at communicating with me about status, technical details and pricing. Service was on vehicle with uncommon engine and required a tow in. Thorough troubleshooting pinpointed and corrected problem. Made valiant effort to work with me on key issues. Only complaints are high parts costs and delay in starting diagnosis. I will return for future services. Thank you.

jmr33336

13 de abr. de 2014

My son bought a used Dodge truck from a local / national used car dealership. There were problems from day 1, all documented. We felt somewhat safe with a warrenty but it turned out that we were wrong to feel safe. We were directed to 2 mechanic work shops, after days at each location one with minor repairs and the other saying that nothing was wrong we called the sales dealer and they told us that this matter was out of their hands and referred us to the warrenty company only for any further contact. We had heard of Crown's Chattanooga high standards and ethics, so we went to them knowing that there would be money out of pocket for our part, because Crown was not under contract under this warrenty company policy. We had never spoken to anyone at Crown when we pulled up into the service bay. The first person that we met was Jeff Milsaps. After a 5 minute conversation Jeff told us what the problem with our vehicle sounded like to him. The next day Jeff called saying he knew what the problem was and was calling the extended warrenty company and would explain to them what we had been through trying to get the vehicle repaired. At this point we had only owned this vehicle less than 2 months. The extended warrenty company approved the breakdown of the engine to varify the issues with my vehicle. Jeff got an adjustor to come to Crown serive department and approve another engine for my vehicle with all deductables and fees waved, which would have been hundreds of dollars. Jeff also kept us informed with updates throughout the entire process. Not only was Jeff insturemental in getting our vehicel repaired but he also arrranged for a rental car to be delivered and all the renetals costs deferred to the warrenty company. Jeff Milsaps took a personal interest in helping us when no one else would. The definition of excellent service is Crown Service department, needless to say our next new car will be from Crown Chattanooga. Thanks again to Jeff Milsaps for providing excellent customer service.Mike Richardson

dmill11

12 de abr. de 2014

My husband and I decided it was time to trade in his car,and being the gentleman that he is, I got to choose what I wanted. I went with the Dodge van. It works well for us since my mother and I travel, and I also take my grandchildren places. When I walked into your place of business I was greeted by your receptionist as well as a few other salesmen. In the past I have dealt with Reggie ( Regginld Harris) and wanted to see him again due to his excellent customer service. I told him what I wanted, a red dodge van. He went out of his way to find exactly what I wanted. He wasn't pushy, or your typical salesman that you hear about. He also helped my son nd his wife choose their vehicles. A 2008 Jeep Liberty and a 2013 Jeep Wrangler 4 door. When its time for us to trade in, we will definetlt be back o see Reggie. For my services needed on the van, I like to deal with David Wilson. He also has excellent customer service skills; as well as very kind hearted. He has gone out of his way to take care of me as well as my daughter-in-law. Because of these two men and their sincere services, is the reason why I keep coming back to Crown.Doreen Miller

rustycoslett

4 de abr. de 2014

My wife's Jeep needed a couple of repairs as well as diagnostics for other unknown issues. David took care of communicating well about the amount of time the repairs would require. He was upfront with the costs both estimated before the work was completed and prior to my receipt of the vehicle.There was a minor hiccup concerning a stubborn part, but the issue was promptly discussed with me and a rental car was procured for my use. My work day was not interrupted because of the dependable shuttle service.Thank you, for the positive experience.Cody

vwjake68

3 de abr. de 2014

I had a very pleasant experience on my service visit to Crown Chrysler.. The usual things everyone fears when you take your vehicle in for service are long wait times and inflated prices, or the surprise repair that is needed. These are not things you can dismiss, you want your warranty to be valid so you want to take your vehicle to a reputable service center. I was very pleased with David. He immediately greeted me and began the process. He recommended a couple of add on items, things that were needful and I like that he did it in a no pressure way. I chose to leave my vehicle and run a few errands. When I returned, David met with me and ensured my satisfaction with the visit, I will definitely return for my next service.

unbridled07

3 de abr. de 2014

I brought my truck in to be repaired and was in between states. I called and they got me in to be checked right away. They then kept my truck and fixed my problems and did a complimentary all check out and found my brakes were needed in the front and my trans fluid was dirty. I agreed and let them service what they could in the time alotted I had. They had me out the next day! Everything fixed and clean! I highly recommend this dealership for service. My svc advisor Jeff Milsaps was on top of all of it. Called to let me know progress and also what was covered under my warranty. They had me on the road right away with a smile. I was smiling too. My truck doesn't drip anything now and I'm glad I got my brakes and tranny done, summer is here and I can travel with the fifth wheel now that all my business is done. I'm very thankful because I had family medical issues going on in Tn and Illinois. When you just keep driving your vehicle, your going to have to maintain!I highly commend Jeff Milsaps and this dealership!! Thanks you guys and my family thanks you too, alot of people depend on me. I'm glad I could depend on you!

garrick8806

31 de mar. de 2014

Doug Clark and Shannon Hollifield were very helpful whenever I went into Crown looking to buy a Jeep Wrangler. I was able to find the perfect vehicle that suited my interests all the while dealing with great customer focused salesmen. I would recommend Crown to anyone looking for a great vehicle and satisfaction with a major decision.

amann6228

31 de mar. de 2014

Tony Vanderwaal was very friendly and helpful during the entire purchase process. He wanted to make sure that I was comfortable and happy the purchase of my new car. He answered all of my questions and even gave me his cell number. He told me to call him anytime if I had a question or concern. Before I left the dealership, my first oil change was scheduled and important car options were explained to me. David Hall synced my cell phone to the cars bluetooth before I left the dealership. I am very happy with my purchase. I would recommend Tony and the dealership to anyone who is looking to purchase a new or used car. The dealership located the exact car I wanted. The dealership went to get the car and I took ownership of the car the next day by 3:00pm.

RedRam1500

30 de mar. de 2014

We were able to get the truck we wanted with the help of our salesman Doug Clark. He was very nice and made sure that we were taken care of and were happy with the truck we were receiving since it had to be gotten from another dealership.

ShannieM

27 de mar. de 2014

He helped my daughter purchase her first car. Worked with us to find the right car at the price she could afford. Great service and great follow up.

393nixon

26 de mar. de 2014

We have really enjoyed dealing with Chris Schrader great friendly attitude and very helpful even after the sale thanks for all your assistance. I would definitely purchase another vehicle from Chris. A++++

KellyWeathers

25 de mar. de 2014

Rachel True was excellent. We were in our Jeep in less than 3hrs. Everyone at the dealership was friendly and helpful. I would recommend Rachel and this dealership to anyone.

BASEBALLMAN

25 de mar. de 2014

Purchased a new Jeep Grand Cherokee from Crown with the assistance of Doug Grammer. Not only did I receive a great price but it was handled in a very professional manner by Crown and Doug. Highly recommend Crown and Doug!

Hpatton12

23 de mar. de 2014

I just got my Durango from David Hall at Crown Cars. David is the most helpful person I have ever bought a car from. I told him what I was looking for and he took me to the perfect vehicle. I drove it and me and my wife bought feel in love with it. Didn't need to drive anything else. The rest of the process was just as quick and easy. So if your looking for a vehicle go see David Hall at Crown Cars.

willgann

18 de mar. de 2014

My wife and I brought in our Jeep Patriot to be worked on because the transmission was going out. Quite frankly, we were pretty depressed when we first went into the shop. Our transmission had gone out on the highway and we KNEW it was going to cost us a fortune to get it fixed. So when we arrived, we were stressed, worried, and a little angry. We worked with John and Jeff in the service department and from the moment we got there, their positive attitude was infectious. Not only did they insure us that everything was going to be alright, but they just joked with us and made small talk, which made it a great first impression. John talked with Jeep's corporate department and was able to work out a deal that we didn't think was possible. Truly amazing. These guys weren't just doing the work for us, but we could tell that they were on our side and truly wanted us to be happy. John and Jeff communicated with us through the whole process and the work was done efficiently and professionally. Before this all started, I was sure that I would never buy another Jeep because of the transmission, but John, Jeff, and the whole service department has restored my faith in the brand. It was such a blessing to work with them and an overall amazing experience.

mgeraldson

17 de mar. de 2014

I would like to take a moment and commend your dealership for having a true above and beyond employee. I feel Jeff Milsaps went out of his way to cast a positive light on your dealership. He overheard a conversation of mine with a friend about a recall that I received from Jeep. I was complaining about calling the dealer and getting the run around about bringing the car in for service. He without hesitation came over to inquire about the dealership that I had called and ask for an explanation of my complaint. He introduced himself and asked that I bring my Jeep to Crown the next day for service. I took my Jeep to Crown on Friday, March 14, 2014. I was promptly greeted by the staff and they collected the needed information on my recall. Jeff explained that it might take a couple of hours from the point of check-in until completion. I was shown to the customer lounge to wait. Much to my surprise the inspection was done and I was back on my way within one hour. Jeff seems to be a true, caring, loyal and committed to the highest quality of customer service employee that all of us desire to have as part of our team!

md9197

17 de mar. de 2014

I had an issue with my Jeep Unlimited Wrangler in that it would fail to remain cranked after starting....David was extremely helpful in getting my problem resolved on same visit and took great pains to make sure I was happy with the resulting fix....I am really appreciative to Crown Chrysler for the customer service I receive while at their dealer ship especially from David...Thank you.

BrandenMelton

16 de mar. de 2014

The parking brake alert system had become non-functional on our 2014 Durango. We had just moved to the area so I checked google reviews on the local Dodge dealers and Crown of Chattanooga had a 4.8 out of 5. Wow I've never seen a dealership with that kind of rating. So I called and made an appointment. Took the vehicle in on Monday at 10:00 am. David Wilson greeted us almost as soon as the lift door opened. After writing up the service Mr. Wilson informed us that they may have to keep the vehicle overnight. I told him that would not be possible because we only have two vehicles here at the time (one is a service vehicle), and I had not brought our other personal vehicle down yet. I told him that I would need it back at 3:00 pm so my wife could pick our son up at school. He said he would see what he could do. At 2:30 pm that afternoon Mr. Wilson called and said our vehicle was ready. Again wow, I have never seen a service writer work so hard to please his customers. After arriving at the dealership Mr. Wilson informed me he moved some less pressing service tickets around to accommodate our situation. I want to thank Mr. Wilson and Crown of Chattanooga for the outstanding service they have provided my family and will continue to use them for ALL of my automotive service needs.

flashcpo

16 de mar. de 2014

I recently purchased a 2013 Dodge Challenger from a local used car dealer. The left and right door seals seemed to be worn prematurely. I took my vehicle to Crown (David Wilson/Service Dept), and although the vehicle had been a rental from Enterprise, and the warranty would not cover the replacement of the seals, he had them replaced at no cost. I was very impressed in Davids eagerness to resolve this issue, and I will continue to use Crown as the only place to have my vehicle serviced or repaired. Thank you David!!

ottovon1

15 de mar. de 2014

This is the second time I have been to the dealership for routine service and have no complaints with the service department. They do what they say and say what they will do. They let me know if things pop up and what it will cost and how long it will take. So far I have no complaints what so ever they do great work.

JoeAlissandrello

13 de mar. de 2014

Dave was great to work with the last time I was there. He explained all the steps they took to resolve the problem. I also found Dave to very knowledgeable and professional as we spoke each and every time.

nikkran

12 de mar. de 2014

Yes I had an awesome experience! and I did recommend you all to my brother who just bought a vehicle two weeks ago! Ya'll are Awesome keep it up!!!!

brad8898

12 de mar. de 2014

I am very pleased with service here. They are always friendly and are willing to go the extra mile to assure that you get only the best service experience. I am absolutely satisfied with my vehicle and know that I can depend on these guys anytime. Thanks so much to all of you at Crown Chrysler of Chattanooga. You definitely have my recommendation!

rsmith12

10 de mar. de 2014

I came in Saturday looking for a new truck. I meet David Hall and I told him what I was looking for and showed me some trucks and also told me of leftover 2013 models he had left. He said they had some really good deals on these trucks and wasn't kidding I got an awesome truck at a fantastic price. If your looking for a new truck go see David Hall!!

KathleenKent

8 de mar. de 2014

My salesman, Doug Clark, was extremely knowledgeable and courteous. As I was test driving multiple cars, he was extremely patient while I made my decision. The staff was friendly and helpful. No high pressure sales. An extremely good car buying experience. I would definitely recommend this dealership and be sure to ask for Doug!

turnewil

7 de mar. de 2014

David Wilson has always been very helpful resolving any issue that I have on my 2012 2500 Ram Heavy Duty Truck.He is my go to man for service. The associates at Crown have always been very professional in my needs. I would recommend them if you are in need of service or a new vehicle.

n8hix

7 de mar. de 2014

My wide and I had a horrible time with a pep boys, they really took us for all they could before we figured out they weren't trying to fix the problem. This fella came out had a real calming demeanor, asked what's wrong, really felt for us with our situation and got right on the work, no appointment, just said we'll take care of it and you, I felt really good about leaving the car with him, when the work was complete he showed us the parts that were replaced explained in detail why things needed to be replaced and when we went to cash out he tried to help us with the pricing as much as possible, I felt like he was in our corner, just a night and day difference from pep boys. I will definitely continue to bring my vehicles to John Modean, just amazing service, I couldn't have been happier.

blackopal

6 de mar. de 2014

John Modean is an honest and christian man. You couldn't ask for anyone better to help you. He got me in and out in a timely manner.Thanks so much John.

Rlhissam

5 de mar. de 2014

Great service - helpful advice - great attention to detail! David Wilson works around my intense schedule to service my vehicle. He even worked it out for me at the last minute when there was a death in my family.

Jllamb03

3 de mar. de 2014

Reginald was very helpful in our process of buying. He was very down to earth & friendly; which we like a lot. He was honest with us from the beginning and that's a big plus. If you want to deal with "a real person" then deal with Reginald. You're awesome "Reggie" and thanks again."The Lambert's"

pinkfloyd

3 de mar. de 2014

David was very professional and made sure our vehicle was diagnosed accurately. He was helpful in making suggestions as to what additional services were necessary on my dakota. He ordered the part needed and informed when it was ready. Even though the parts department lost my part david made sure it was located and installed promptly.

dourna

3 de mar. de 2014

My van transmission went out on my way to Daytona 500 & David took care of me.A free rental would have been nice but good service overall.Bob TaylorThanks David

MrsJaxn

2 de mar. de 2014

Jeff greeting me with a friendly smile. He was very nice and informative. He answered all of my questions. If I ever need service again, I will request Jeff. And when I send my friends and family over, I will send them to Jeff as well.

ddd0228

2 de mar. de 2014

We are from Atlanta and we drive up to buy our car and then went up a month later for the Diamond Coating application. Both experiences were great. Dave Wilson in the service department treated us like out of town family, in a good way. He went out of his way to get us there through traffic, got us a great loaner car, and just bent like a pretzel to give us a great time in Chattanooga. He even was upset when our loaner care was dinky, which he didn't know we chose for the fun factor! He was just looking out for his customers. Wish we lived close enough to have all our service done here.

K4vols

2 de mar. de 2014

We bought a used 2011 Chevy Tahoe here. Ray West was our sales consultant. Ray did a great job of getting evertything lined up before we came in on the phone and email. We loved that. It was as simple as coming in and signing the paperwork. We love our Tahoe and would highly recommend Ray and the staff at Crown for future car purchases.

gafan84

28 de feb. de 2014

diagnosed problem, ordered part promptly, part arrived promptly, service called and set up appointment, serviced called when work completed and on time. never had to call the service dept. they were on top of my service issue until i came to pick up my jeep wrangler. thank you david wilson in service, parts dept, and the warranty dept. Sincerely, Kevin Shumaker

sfrmr0721

27 de feb. de 2014

David has taken care of me beyond measure. He makes sure the job gets done, and is to my satisfaction. Because of how David treated me from the beginning keeps me coming back to him/ your service department. Right now my husband is deployed and I am currently 7 months pregnant. I feel like family whenever I come to Crown. In fact, I was there today ( 02/27/2014) to purchase a part for my 2008 Liberty that Reginald Harris sold to me, and the receptionist ( I can't remember her name) was asking how my husband is and how I am coping with his deployment. It is nice to be able to walk into a business and to be known by name and for them to remember your situations. Sarah Farmer

jmramtruck

27 de feb. de 2014

Greg Carter was great to work with from the moment we met. He was friendly but calm and never pushy. He was just there ready with detailed information when we needed it. He was very knowledgable on the vehicles. He was also very patient and respectful as my wife and I discussed the pros and cons of the different trucks. I had been to six or eight other dealerships to test drive and look at trucks and talked to other salesman. Greg was the best salesman my wife and I have met. He was a humble, down to earth, friendly guy. The kind of guy you could be good friends with when your not looking for a vehicle. I will definitely use Greg Carter in the future and will definitely refer my friends and family to him. Thanks

TimTomisek

26 de feb. de 2014

Apparently my 2001 Dodge Dakota had a unique electrical problem that would come and go. I received a call from Jason Sharp the day after dropping it off and he walked me through the issues. This started my experience off on the right foot because years ago I had engine trouble and had to bring it to this dealership for repair when other mechanics could not fix it. It was a horrible, expensive experience and I vowed never to come back unless I absolutely had to (I will spare the details). Anyway, I was pleasantly surprised up to this point but then came the price. "Unfortunately these are special order parts" Jason said. The total was going to be around $1500.00. When it was ready, I received a phone call from Jason and he advised that he miss quoted me on the price-- I quickly began looking for a place to sit down. When I arrived back to the dealership, John Modean got my paperwork and walked me through everything that had been done. I had a number of questions for him regarding this vehicle and others that I was considering buying. He was extremely helpful and acted as if I was the most important person in the room. I know that must have been stressful because of how busy the service department was. The only negative things that I could say was that (1) it took a week to fix (Monday to Monday) and (2) I had to call several times to get updates (it would have been nice to get a call with updates so I wouldn't have had to call on a daily basis).

Holder123

26 de feb. de 2014

I was looking for a Dodge Charger and contacted Crown Chrysler Dodge in Chattanooga Tn. I had the pleasure of working with Ray West. He was very helpful in showing me everything on the Charger as well as making sure that I got the Best Deal I could get. He was very knowledgeable and courteous as well as patient with me. I am sure I talked his head off LOL :) He even made sure I got my Diet Coke!! I am so glad that I went to Crown Chrysler to purchase my Charger. Ray was very helpful to show me how everything worked on the car before I left. I will be sure to let my friends and family know the best place to go to purchase their next car or truck and to be sure to ask for Ray West. Thank you all for being so nice and helping me get my new Dodge Charger. I love it!!!!

Seansanders

25 de feb. de 2014

David Wilson and the Crown Chrysler service department went the extra mile too make sure my Customer needs were met! Mr. Wilson was very professional and kept me informed on each every service I was receiving and why I was needing a certain part or service. I felt a great since of honesty and respect from Mr. Wilson, and will continue to take my 2013 Jeep Wrangler to this professional service department!

bkodell

25 de feb. de 2014

Excellent service. The service was completed in a timely manner. Both the technician that checked me in and the clerk were very friendly and helpful.

Evanw1109

21 de feb. de 2014

Went to test drive a Jetta and ended up buying Terry was very helpful. He went the extra mile to make sure I understood the vehicle well. Only issue I had was a misunderstanding over who my lien holder was. Other than that a very good experience.

JSmith73

19 de feb. de 2014

I met David Wilson when I took my Jeep in to have the transmission looked at. When he told me what it would cost to fix it, I told him I didn't have the money to fix it. He asked me what I could pay and I gave him an amount. He told me he would see what he could do about the price. He called me and told me he wanted to fix my Jeep and not let me drive it and take a chance on further damaging my transmission. He was very understanding when I told I could only pay so much. He was very kind and offered to do what he could. I got the impression he had been in my shoes before and knew what I was going through. When I went to pick up my Jeep and he showed me what it would cost I was very grateful because it was a huge difference in the original price. I was brought to tears by the generosity and kindness of David. I truly believe there are some good people in the world and David Wilson is one of them. He told me that if I ever needed to come in again to let him know. When I dropped it off I had to wait for a while for my ride to come get me. He saw me sitting in the waiting area and came and checked on me to make sure I had somebody that was coming to get me. I thought that was very nice and kind of him to that. David Wilson is a very kind and courteous person. In my church when something like this happens we call it a God Sighting.

ryantmccurdy

18 de feb. de 2014

Took my Jeep in for warranty work and was assisted by David Wilson. He assisted me with having the vehicle evaluated, parts ordered and serviced in a timely fashion. During the first scheduled appointment they needed an additional day to diagnosis the problems with my vehicle and set me up with a rental car on them. Couldn't ask for better service.

crspeach

18 de feb. de 2014

Jeff Milsaps was the BEST! He was very courteous, friendly and knew his job...We will come back to see Jeff. Thanks for having someone like him to help us out ...We had been trying to figure out our clock (Check ,DONE); Needed mats for Jeep (Check, DONE); and had lost the key for our jeep(Check, DONE)!!! Thanks again ...John and Carolyn Sims

Biggpapaoz

17 de feb. de 2014

Great experience! I began exploring options for a larger vehicle for my family online. My wife and I inevitably found ourselves visiting Crown so that we could get a better feel for the vehicle that we were interested in (2014 Chrysler Town & Country). I honestly felt that this was just research and that we most likely would not be buying a new vehicle at this point. Upon arriving, we were greeted by Doug Clark. At no point did I feel that he was anything but incredibly helpful and he was by no means overly aggressive which I feel is typically the most uncomfortable part of the car buying process. As someone who has bought many cars and dealt with many dealerships, Doug was by far my favorite salesperson. Throughout the process, I felt that Doug was incredibly helpful, informative as he could be, more available than I could have hoped (the process took 1 week and we communicated frequently), and overall this was the first time that I felt like I had an advocate that was interested in my family's well-being. I would recommend Doug to anyone and everyone who is interested in buying a vehicle from a dealership. The entire staff at Crown exceeded my expectations and I'm so glad that I chose to visit Crown originally. Thank you!!

chrishorton1422

16 de feb. de 2014

I went to the dealer just to test drive used vehicles. I was so impressed with the vehicle and the customer service that I decided to look at my financing options. The employees treated me and my family with respect and didn't try to play any games. The told me the truth about my trade and the vehicle I was buying and made me feel extremely comfortable to buy from them. When I have to buy another vehicle I will first return to this dealership before looking elsewhere.

rangerbob68

15 de feb. de 2014

I was at another Dealer and passed Crown on my way home and saw a Kia that looked like what I was looking for. Terry Roby was the first sales person to greet me. Terry was very pleasant and we hit off. We test drove the Kia and someone took my CX-7 for a test drive. The Kia was priced fairly and the trade value on my CX-7 seemed low. Terry was able to make a deal that was acceptable. I noticed the Kia did not have an Owners Manual and Terry and I walked over to office area to see if was up there - someone said they no longer provided Owners Manuals and that I could go on line to EBAY and download one for a dollar and one or two of the other guys said that was right. I was not happy about a down-loaded Owners Manual and I should have called my son-in-law right then who bought a Kia 6 months ago - I did call him when I got home and he said he was provided an Owners Manual and I called the Kia dealer and they confirmed as well. I do not like being lied to and who ever the 2 or 3 men in the office area did lie to me. I went on line and found multiple Owners Manuals for the Kia, so I bought one for $26.95. I called Terry, but was not able to reach him. He said later that his Voice Mail did not work - the Receptionist should have told me that. I also discovered when I got home that the Kia had neither a spare tire or a donut- instead it had pump kit that said refer to the Owners Manual at which time I was very close to taking the car back. Then 2 days later my wife said she notice oil under my engine on the garage floor. So I called Jeff and took it in for them to determine the cause - again not making me happy. It was something minor. Terry greeted me to make sure I was OK and he convince management to reimburse me the $26.95 for the Manual. Terry was easy to work with and said he would be there for me if I had any thing come up that he could help me with.

Colemartin

14 de feb. de 2014

We had a great experience. Our sales rep was very knowledgable very courteous Made the overall experience easy. The process was very fast and quite pleasurable. Chris Powell was wonderful to work with.

jeffreykentwilson

12 de feb. de 2014

My 2011 Town & Country needed warranty work. I was kept informed on progress and when it would take longer, they arranged for a rental car for me. Very friendly and helpful.

CJ91

8 de feb. de 2014

I recently purchased a 2014 Jeep Patriot from Crown. The purchase went ok, it's what happened after we drove off the lot that is the issue. We traded in our 2007 Ford, we still owed some money on it but Crown agreed to pay it off, most of it coming from trade in value and a small percentage being negative equity. My husband and I handed over the keys the day we bought our new car and didn't give it a second thought, after all, the car wasn't "ours" anymore, right? Well, a few weeks later, we get a call from our creditor demanding payment on a car that we no longer own. My husband immediately calls the dealer and he is assured that the payment had been sent and the issue should be resolved in a day or two. A week later we get another call from our creditor telling us that if we don't pay by Monday, 2/10, that we will default and be reported to the credit bureau. I then call the dealership and insist on speaking to someone in charge. I am put through to John Lever who states that the system is down for the night but that he will give me a call first thing (9AM) Friday morning. Well its 1PM Friday and I still haven't heard anything. I call the bank to see if by chance the payment has went through. It hasn't. I then call John and he states that he just sent the payment in the mail. (I can only assume that is why he didn't call at 9AM - he was scrambling to get the paperwork ready). He tells me that he couldn't pay for my trade in until he received the money for my new car. He tells me to call the creditor with this information and surely they won't report me to the credit bureau. I do indeed call the creditor and am informed that the car became the dealers responsibility when I traded it in, their payment for it should not be contingent on other factors. I will need to call the creditor Monday to make sure the payment from the dealer has been received, otherwise it will be necessary for me to pay the payment out of my own pocket in order to avoid being reported to the credit bureau. I call John back (and by now I am quite upset - understandably so). I am given a spiel about how the dealer had a twenty day payoff on the loan. I inform him that Friday is indeed the 20th day and the bank had still not received the payment. I also asked about why my husband was told that payment was in the mail last week and yet here he is today telling me he just now sent it. He then proceeds to feed me a line about how he's "In charge of 150 human beings and human beings make mistakes". I then hung up on him because it became obvious that he was going to do nothing to rectify the situation and was simply going to make excuses. I would think that keeping a repeat customer of a >20K vehicle would be more important to Crown than a 5K trade in but apparently not. I definitely won't be going back to them when my husband is looking to buy next year!

eqladams1018

5 de feb. de 2014

I have been going to this service center for over 2 years and their quality of service has always been great. Employees are friendly and always willing to accommodate.

cricket5

5 de feb. de 2014

Doug was very knowledgeable, friendly, and extremely helpful. He was the main reason we returned to buy. Every one was friendly , the dealership building was spotless .

sniper3309

5 de feb. de 2014

I purchased a Fiat 500 Sport in March of 2013 from Crown. Since then I have had to bring my vehicle in four separate times, for the replacement of the rack and pinion. I believe you would agree this is frustrating for anyone. I live in Cleveland,Tn. and stay very busy with family and work. So, schedule changes to make these service appointments are not convenient. However with that being said, from the onset of this problem David has worked with me, with making appointments as convenient as possible. He has provided me with great customer service, to help compensate me for my time. David has stayed on top of the problem and in contact with Fiat representatives in an attempt to resolve the issue, which is a defect with Fiat's design of the rack and pinion. David is an asset to Crown and should be recognized for his commitment to providing quality customer service.

ronwsatterfield

5 de feb. de 2014

Shannon Hollifield made the buying experience very easy and enjoyable. He really knows his stuff! The dealership was very kind and friendly, Very helpful staff. Thanks you. Ron

ladlewis

3 de feb. de 2014

I was very pleased with the service we received on our Ram Heavy Duty 2500 truck. We were treated fairly and received quality service. We appreciate the hard work from the team at Crown.

dwashburn61

31 de ene. de 2014

I had a problem with my Jeep - it was under warranty. I was shocked when my engine light came on - they checked it right on the spot to insure that it was o.k. for me to use my vehicle. They set me an appointment within 3 days. They took care of my problem and communicated very well with me on the issue.

tnmm99

30 de ene. de 2014

David took ownership of the problem and kept me informed of the progress of the parts and subsequent service. He even called me after hours and on the weekend to make sure I was kept informed. His service was above and beyond the norm and I appreciate it.

Tammy28

29 de ene. de 2014

Very very good service, very very friendly attitude, all in a timely manner. Will go back and very much recommend to all friends and family. Thanks

saramoonwelden

28 de ene. de 2014

I spoke with Greg Carter on the phone and made an appointment to come and look at some used vehicles on 1/22. When we got there he was very friendly and personable. We went out and looked at some vehicles and my husband test drove the 2010 Nissan Altima, he immediately fell in love with it, but it was more than we were wanting to spend at the time. So we went back to Greg's office and he talked to us like we were normal people made us feel at home. He went over some numbers with us and we decided that we would buy the Altima. He was never pushy or disrespectful. He is very good at his job. Everyone we encountered at Crown was very nice. I would recommend anyone who is looking for a new or used vehicle to give them a call.

Jholsomback

26 de ene. de 2014

Great job Jeff. Thank you for taking care of my jeep on such a short notice. Keep up the good work. I'll be back for my next service.

BrandonJohnson

24 de ene. de 2014

My wife and I went to Crown and purchased a 2014 Jeep Patriot. When we arrived, we were welcomed by Doug Clark of the sales team. Doug was very friendly, and answered all of our questions regarding the vehicle while we test drove. The vehicle was exactly what we were looking for, so we purchased the Patriot that day. There was not a single issue with our car buying experience. This was the least stressful car buying experience that I have ever had.

BKER6016

24 de ene. de 2014

Shannon was very professional and expedited my visit. I received the deal I wanted and a very pleased with my new Ram 1500 truck. I would definitely recommend Crown Chrysler Dodge and Shannon Hollifield to others for a great new vehicle experience. Shannon introduced me to Jason Sharp and Patrica Neal (Service Advisors) and reinforced my expectation of trouble free service visits in the future. Both advisors were very receptive to providing the best service to me as a customer, and guaranteed my satisfaction.

Jpstoner

24 de ene. de 2014

I had to have warranty work done. The shop was backed up but they worked to schedule me in a timely manner. The final paper shuffle was a bit confusing, but but the service associate booked the rental at their price and my warranty covered the cost. And the work was done well. I'm very happy.

jctwalls2

21 de ene. de 2014

Just like to say David Wilson has been a great help to me and my family with the service recommend for our vehicle. We will continue to do business with David. Thank you.

tertel

20 de ene. de 2014

Jeff did a great job addressing the Safety Recall issue that I came in for. The service technician also identified an issue that Jeff reviewed with me - it made sense to address it at the same time.Thanks for a great service experience at Crown Chrysler.

Lowe_Jerry

17 de ene. de 2014

I am not easily impressed, however upon taking my mother there to look at a used car (2011 Hyundai Elantra) I NEVER imagined how far they would go above and beyond the extra mile to get her in the car. Greg did an outstanding job working with Patrick ( manager? / some promotional guy ). Not only did they get her in the car they where able to get her an awesome APR with no money down and a great payment per mo. I will personally go to this dealership when my wife and I go car shopping in a few mo's. It is my hopes that Greg Carter is still there, if you need a car he is the go to guy in my book. The staff overall where polite, clean, and some of the friendliest I have ever had the pleasure of meeting. Taralynne Stricklin is also a BIG plus for this company very friendly and explained the paperwork very well.Thanks again for getting my mother in a car she is so happy to be driving again in her own car.

Stricklm1

17 de ene. de 2014

After I purchased my '06 Jeep Commander, I found out there was an open recall on my Jeep. I was told that I needed to take to it to Crown & see Jeff. When I got there Jeff was very friendly & helpful. Jeff had me in & out in no time. My experience was great.

mastiles

17 de ene. de 2014

Thanks for speedy and excellent service! Your team was knowledgeable, kind, efficient and a pleasure to work with. I will be back to see you all again!

Savakian

13 de ene. de 2014

I just bought a 2014 Jeep Rubicon, I couldn't be more happy with my purchase. Terry Robey was prompt, professional and extremely patient and helpful. I will definitely recommend Terry and the Crown dealership to my friends and family.

wally5914

13 de ene. de 2014

The salesman we had, Mr. Chris Schrader, and his Manager, Mr. Lee Lloid, did an out standing job working with my wife and me during the purchase of our new 2014 Dodge Ram. This was our fifth Dodge Ram. The diamond finish and tinted windows which your Service Department applied look outstanding.We look forward to working with the Crown group in the future regarding oil changes and maintenance.Many thanks to Lee Lloid and his employees at Crown.

missa614

11 de ene. de 2014

Everyone at the Crown dealership in Chattanooga went above and beyond to make sure that I was happy and walked out with the car I wanted. As a single mom, living on a tight budget, and driving over 600 miles a month, I needed something that would have great gas milage and fit in my budget. I knew exactly what I was looking for and Doug Clark made sure I left with it. I would recommend Doug Clark and the people at the Crown of Chattanooga to anyone looking for a new car!

Shannan_82

5 de ene. de 2014

Rick really went above and beyond getting me the car I wanted with a payment that I could manage. Would highly recommend paying him a visit!

gdiamantis

29 de dic. de 2013

I bought my new Ram from David Hall. He was very helpful in helping me select a truck. I told him what I wanted he showed me the perfect truck. I will buy my next vehicle from him.

KarenWoolls

29 de dic. de 2013

Rick was very pleasant and helpful! He went over and above to get us what we wanted, One of the best to deal with and would recommend everyone to deal with him. Took a lot of time with us to make sure of what we wanted. Also was very patient with us as we were a little nervous taking this big step. also had a few laughs which made us feel very comfortable.Thank you Rick for all you time!!Tara was great in getting us in and out of finance, she is very pleasant. she made sure of everything we signed and did not push something on us that we did not want!!Thank you Tara for making this a very nice experience!!Jim and Karen Woolls

ssmm1226

26 de dic. de 2013

Shannon was awesome, very efficient and kind and extremely helpful. Would highly recommend him. The parts consultant was also very helpful. This is the second jeep we have bought there

rcantley

19 de dic. de 2013

Great car buying experience! Highly recommend this dealership and Chris as a salesman! Pleased with product and price. Impressed with the Feed the Children promotion that day!

tsgtglenn

19 de dic. de 2013

David took my car in as soon as i got there showed me the waiting room and made sure i was ok , Im on oxygen he saw that the work was done as soon as they could.

cdd3

18 de dic. de 2013

I want to express my appreciation for Jeff Milsaps and how he genuinely went the extra mile in assisting me when my Fiat broke down the prior week. I recommend your dealership and praise Jeff and Jason Sharp. My car was towed in about an hour after the service department was supposed to be close but first Jason and then Jeff waited around for the me, without making me feel uncomfortable that I was ruining their evening. When the car arrived for work under warranty, Jeff made sure that a secondary problem caused by the defective part under warranty would also be covered. He told me it didnt seem right to saddle me with a bill for something caused by something under warranty. He said he advocated for it all to be covered under warranty, including actually calling Fiat. To me, that epitomizes going the extra mile to solve a problem and meet a customers needs. I would have been very mad if I had a charge, let alone a big one, from a warranty repair. I would have protested and, if not successful, would have been sure everyone I knew would not go to a dealership that did such a thing. Jeff, however, solved the problem. So now I am telling as many people as I can that Crown went above and beyond for me and aside from having a great care (the Fiat, which people ask me about often) I can say you have a great service department too. I had my oil changed there a time or two, but now am committed to bring it to you for all my maintenance and other repair needs (hopefully there wont be many of those for a while).Having such strong team members as Jason and Jeff suggests you are doing something right managing your dealership and taking care of all your customers. Thank you for your efforts on my behalf and keep up the good work!

Foshee

18 de dic. de 2013

I would absolutely recommend crown dealership to anyone including my family members. I also had the pleasure of working with Doug Clark he was not pushy he was patient and he was very observant on what I wanted overall their staff was a pleasure to work with

zachy04

18 de dic. de 2013

Wonderful customer service. I was very pleased with my experience at Crown. I love the shuttle option. It makes it much easier to be without a vehicle. Thank you.

tsgtglenn

17 de dic. de 2013

Mr Robey work hard to get the price that i want to pay. he saw that the car was clean and gassed up. He was able to help with get us a real good car.

bmcclou

16 de dic. de 2013

Doug Clark knew a lot about the vehicle I was looking to purchase. The service was phenomenal! I strongly recommend asking for him the next time you visit Crown! You won't be disappointed!

Khomes7

12 de dic. de 2013

Excellence customer service. Extremely friendly and professional! I will continue to give them my business and recommend you do too. I had a small issue with my new jeep and they fixed it fast and with a smile. What great service

DonFletcher

8 de dic. de 2013

I bought an RV this summer and started camping. Used my 14 year old Chevy half ton to pull the trailer. Had a few issues which caused me to start looking for a replacement truck. Went by the dealer Friday and looked their trucks over. Came back Saturday with my trade and test drove. They were very knowledgeable of the vehicles which helped me find the best fit. Offer was very good. I go back Monday to pickup my new truck. It was a very pleasant truck buying experience.

Dwight1977

26 de nov. de 2013

Mr. Harrell did everything in his powe I get me into a new truck, we couldn't get the credit backing for it because I have some credit issues to attend to, when those are done I will defiantly be back to get my first new truck from Mr. Harrell. He even went as far as to offer some advice on how to get my credit back on track. He is a ferocious worker and the right man for the job, I will defiantly be back for service like that, he is my dealer for generations to come. Great work Mr. Harrell you have done your dealership proud!

ahayes37

21 de nov. de 2013

This by far has been my worse experience ever at a dealership, let alone one that's supposed to have such great ratings. I brought my vehicle in for an inspection for a rattling noise and had mentioned something that maybe was the problem. My vehicle sat at the dealership for over 6 hours before I got a call about anything. When I received the call I was told that I needed a muffler for my car that was almost $500 before they could look into the possible warranty work problem to see if the catalytic converter was also bad. I was told by the service adviser that the noise I came in for could be bad but they wouldn't look into it unless I bought a new muffler that could possibly not be bad either. My husband called into the shop to figure out why I needed a new muffler just to see if the catalytic converter was bad. In the process of him taking to the service adviser David, David tells my husband, " If I would've known she had a husband, then I just would've called you about this." I don't know about any other people, but this is very sexiest. It shouldn't matter if I have a husband or not or if I'm male or female, the customer should be treated the same. I ended up just picking up my vehicle, but not before I had to pay $120 for my car to be inspected that day, which obviously hadn't even been looked at as you will find out below. The next day I took my vehicle to a small automotive repair shop in Ooltewah where in 5 minutes they had pulled my vehicle into their shop, lifted it and found the problem. It was a small clip that had broken off the heat shield and needed to be wielded. I walked out of there within 15 minutes and no charge. After going back to Crown I was reimbursed my money for " Misdiagnosis". I am thankful for this, but what if this was an elderly person or someone who didn't want to questions this ,they could've/would've paid a large amount of money and still not had their problem fixed. It also doesn't fix the fact the whatever mechanic looked or said they looked at my vehicle just COMPLETELY LIED, because my muffler isn't bad, isn't going bad and doesn't need to be replaced. I know it's hard to find honest people in this world, but it goes to show that some people at this dealership can't be trusted.

lizchamlee

4 de nov. de 2013

I was driving a 2006 Dodge Dakota with high mileage. I was actually still making payments on said vehicle, but I was interested in trading it in for something more gas efficient. Honestly, I just stopped at the first dealership that caught my eye, which happened to be Crown. Of course the beautiful cars on the lot drew my attention, but the flailing inflatable man was pretty magnificent.. So I pulled in, and before I could even park, I was greeted with a smiling face: Terry Robey! I explained the situation with my truck to him, and he took me to his office to see what my options were. The odds didn't seem to be in my favor at first, but he maintained a pleasant attitude and kept trying to find a deal that would suit me. I'm sure it must be a tad bit disappointing when a customer arrives and explains they have no money to put down, but he never acted like it was a waste of time for him. He gave me a bit of advice, and I started to leave. Before I could even back my truck out of the parking space, he rushed out the door to me and said that I would be able to get a car after all! He and another salesman showed me a 2013 Chrysler 200, which I fell in love with immediately! I took it for a test drive and returned to the office to fill out paperwork. All of the people at Crown were incredibly caring and friendly. They definitely go out of their way to make sure the customers feel at home. I believe I was at the dealership for 3 hours or so, but never was I bored or confused as to what was going on. They explained everything to me plain as day (but not in a condescending manner). I greatly appreciated every single person I came into contact with at Crown. The past experiences I've had at dealerships have never been pleasant, to say the least. I highly recommend Crown to anyone who is looking for a great deal and outstanding service.

Pamsnewdodge

29 de oct. de 2013

I bought a 2014 Dodge Ram a few days ago from Shannon and Ryan, they by far are the Best salesmen at that dealership. They really treat people like family and not just another customer, I would tell all my family and friends to buy a vehicle from either of them. In the future when I am ready for another vehicle I will go back there to buy again.

katew72

25 de oct. de 2013

Because my purchase was a business purchase, my expectations and demands were very specific. Upon making the decision to purchase a vehicle for our new VP of Sales, I contacted Ray West at the Crown dealership in Chattanooga via the telephone. I gave Ray my specifications on the kind of vehicle I desired and our purpose for the purchase: size, fuel economy, business needs, etc. Ray immediately gave me a couple of options that exactly fit with the specifications I had provided. Unfortunately for me, my business tasks required that I have multiple conversations with Ray: each time I had to cut off our phone conversation to handle business needs, Ray was extremely understanding and patient with me, and he took multiple calls from me in the same professional, friendly, helpful manner. In the span of a few hours, Ray had the found the perfect option for our business, and, again, because of business tasks, I could not leave the office to see the vehicle first-hand; so Ray took the time to drive the vehicle to my office for our examination. The next morning resulted in our purchase of the vehicle, a pre-owned 2011 Ford Taurus. Again, Ray drove to my office so that I could drive the vehicle back to the dealership to complete the purchase paperwork. Ray and Taralynne had all the paperwork ready for me when I arrived at their office: they answered a few questions I had, and I was on the road to the office in our new car in less than an hour.If the need arises for another vehicle - whether it is for personal reason or business reasons, I will definitely be calling Ray again: he listened to my needs, offered suggestions and alternatives, and went out of his way to make the experience as easy as possible for me.

MacRoinson

16 de oct. de 2013

Genie was courteous, professional, and helped me find exactly the right truck I needed. It had everything I wanted and more!! This was my first new car buying experience and I was pleasantly surprised at how easy it was. I also have to give a shout out to Tara who worked to get me the best rate on the loan. I really appreciate her help!

EddieRay1

14 de oct. de 2013

Lindsey Thomas was a great person to work with, she helped us find exactly what we were looking for and made our experience car shopping a very pleasant one! I highly recommend Crown and Lindsey!

Ramtruckbuyer

6 de oct. de 2013

Ours was a familiar story that you've heard before, we stopped in at the dealership to just look around and see what was available. We hadn't even talked about trading our vehicle at this time. But, Terry met us on the lot within just a few minutes and he was very friendly and open from the start. He went the extra mile to match what we thought we wanted to what they had on hand and we went through several possibilities before we found one that met pretty much all of the things on our want list. Terry stayed with us through the whole process, but he wasn't at all pushy and gave us our space to talk between us when we needed it. He made what we thought was an attractive offer on a truck that we really liked and then we moved inside to talk to Jimmy about trade-in values and financing. Jimmy went to extremes to find us the best loan rates out there and was patient with us through the whole process as well.

BodkinB

5 de oct. de 2013

GREAT SERVICE!!! I drove from Decatur, AL to the Crown dealership to pick up a car! I called and worked with Rick Harrell on the deal and Shawn Beard helped me with my paperwork and transfer of the car. Both were very professional and polite. They were on the level and completely honest with me from start to end. It was the best buying experience I have had to date. Thanks guys! Brad- from Alabama

andybornhorst

2 de oct. de 2013

I highly recommend going to Genie Carter for any and all car buying needs. I found an F450 via Auto Trader online at Crown Chrysler and Genie helped me get all the info and pictures I needed to say yes ship me this truck without ever driving or seeing it in person. The paperwork was done quickly via email and mail service, and Genie always had an update for me via text or email. Extremely, extremely good service and support. Worked very well with me on price and I always knew where I stood.Thanks Genie!

mattmallett

30 de sep. de 2013

Found a truck I liked and work with Shannon Hollifield. Explained I didnt need a new truck I had one that was near perfect. The truck I was interested in was only a "want" and he would have to work hard for my business. He did just that, and presented me with a more than fair price for the truck I wanted. I appreciate the straight forward way he conducted our interaction. Met with most of the local staff and look forward to my next interaction in the service department at first service interval.

jayladner

30 de sep. de 2013

Patricia is very knowledgeable and easy to work with. Even if my descriptions of my problems are vague, she always takes me seriously and tries to get to the bottom of my issue. She never makes me feel stupid even though I have zero knowledge of cars. The oil change package is a great deal!

Jk2121

27 de sep. de 2013

Lindsey Thomas helped me with my purchase of my new Fiat. I was unfamiliar with the Fiat and she answered every question and concern I had very professionally. I will be recommending her as well as Crown. Very happy with my Fiat!

brian67

25 de sep. de 2013

Best experience I've had with buying a car! Terry and the team were great to deal with. Very up front, honest, transparent.......Many other dealers to choose from. This one was great!Brian 9/25/13

darbya

24 de sep. de 2013

Awesome service! Super friendly and goes above & beyond to help meet our needs! Would highly recommend them to anyone especially Rosie! Hope to find the perfect vehicle from them :)

policewife

24 de sep. de 2013

My husband took my care in on September 11th to have the sealer clear coat that I purchased with my vehicle only two weeks prior to this service. I have a brand new 2013 Dodge Charger Daytona Edition that was purchased August 29, 2013. Dewayne Black was my salesman and Taralynne Stricklin was the finance manager. On the day my husband dropped it off to have the service the blonde lady in serice not sure of name handed him the keys of the rental not telling him the time to have to have it back but did tell him the procedure to the car would take 3-4 hours to apply. He drpped the care off at 10:30 by 12:00pm they called to say it was ready for pick. Due to my husband's schedule and mine I had to wait until I was off of work to return the rental and pick up my car. When arriving at the dealer at 6pm the blonde lady told me that I was unable to pick up my car that it was now six and my rental was to have been back by then and they were now closed and that she would take responsibility for the rental and refused to give me my car. I asked why she did not tell my husband of the time limit and she says " your husband, boyfriend, friend, or whom ever he is was told 6 and no later." I found that very offensive and rude. She also told me if I was not back first thing in the morning she was charging me for the rental. As unhappy as I was I went home. The next day my husband got up suprer early was there to pick up the car and brought it to my work. When I looked at the car I was upset and disappoiinted. The service people had left wax all over the front left and right sides of the car as well as the front end. It looked like someone painted polka dots on it. There was scuff marks and scratches from the buffer all over the top of the front driver wheel. The inside looked horrible they had put the sealer on so fast you could see the spots that were missed. Also they were to vacuum for me since the day of my purchase they could not. They did not do this it looked as if someone attempted to make it look cleaned. I then had to drive to the dealer again and spoke to the manager of service Chris. The next day I drove to work and they picked up my car and kept it for the whole day in order to fix the mistakes made then returned my car to me by the end of the day. I was pleased with the work. However I am not happy for all the trouble that I had to go through and the gas in my car that was waisted because they didn't car enough to do the job right the first time.

lamonwheeler

24 de sep. de 2013

One of the best experiences I have ever had with any dealership. They went above and beyond to get the best truck! Erick Link in service helped me and I asked to be placed with one of the best sales people. Lindsey Thomas listened to me and the customer service was outstanding. Thank you again for such a great experience!

Rachl

23 de sep. de 2013

I came to Crown Cars looking for my son a car. Its his first car and David Hall greeted us and showed my son every car in our price range. He showed my son every car in our price range. Helped him pick out a dodge nitro. My son had left his ID at home so David took on a test drive. David went out of his way to make my son happy.

Smitty21111

23 de sep. de 2013

This was my first time at crown Service department they were great they got me in and out quickly. Thanks and I will be back

wesley1924

19 de sep. de 2013

I looked for the my Deep Cherry Red 2013 1500 Reg Cab Ram Tradesman with 3.6 and 8 speed from March until August. Other dealers tried to coax me to buy a crew cab 4X4s with the 5.7 engine. Doug Grammer and Crown of Chattanooga were able to put me in the the exact truck I wanted for thousands less. Actually the truck was better equipped than i was looking for but had all the features I wanted. I tried to get this truck from dealers in my home state of West Virginia, Kentucky where my family is from, Indiana where I currently work and Ohio that I drive through weekly. This was the best experience I have had buying a vehicle. Well worth traveling the 6 hrs. Doug and Crown helped me out there and had a driver meet me half way to deliver my new truck.

Fcburke

13 de sep. de 2013

I was recommended to Crown by a friend and I'm glad I listened. I was greeted by Rick with a smile.He informed me about the Swap your payment event and told me about all the savings for the sale thatWeekend. Rick was easy to deal with and the process was smooth. When I went to sign my paperwork,Don shook my hand and made me feel comfortable. I'm usually nervous during this point. Paperwork Was a breeze. Finally TC (the general manager) thanked me for my business. I was so impressed I sent myPastor to buy a car from Crown and he did. Thank You for making me feel important and giving me a Great deal!FC Burke

ALomber

10 de sep. de 2013

When I went to crown I dealt with a man named Joe Patnode and he was great! He approached me like I was a human beeing not like I was jsut another sale. He was very patient with me looking, fery friendly and helpful, he really knew what he was talking about. When I decided what car I wanted he was very efficiant with getting the numbers needed. The price was great, way better then I expected Although i could not purchase a vehicle at that time due to needing a co-signer, when I am able to buy I will definitely go back to Joe.

critter852

5 de sep. de 2013

Shannon Hollifield was very friendly from our first contact with him. He was never overbearing or pushy. He answered all of our questions and worked with us to find the exact vehicle we wanted. Shannon and managers of sales and used cars bent over backward to give me the best value for my trade, and made my overall car-buying experience easy.

jenguy1

3 de sep. de 2013

Brandon was super helpful and made the purchase of our Jeep very easy. He answered all of our questions and we left feeling that we got a great deal!

dmo26

31 de ago. de 2013

Ask for Shannon Hollifield! Had an amazing experience. Everyone was extremely friendly and helpfull. They have a great selection of cars and are Very knowledgable. I will recamend to everyone to shop here.

ginstaley

30 de ago. de 2013

I had a great experience with not our salesman, Shannon Hollifield, but also with all of the staff that we dealt with at Crown! Every concern that we had regarding the Hyundai Tucson we purchased was addressed promptly and with great courtesy. It truly was a pleasure dealing with this group of professionals!

Johnsond416

27 de ago. de 2013

Purchased FIAT. Sales personell was friendly, informed, positive in attitude, offered to represent me in any question that required another member of team. Prompt to reply to follow up inquiry. My Brand was not an option on about select vehicle.

cynthlew57

27 de ago. de 2013

Shannon was very curtious and helpful during our experience with him while buying the Dodge Challenger. He was not pushy and seems to be very sincere with us over the sale. He was very helpful in showing us the features that the car had and how to use them. The overall dealership was very clean and Shannoa made some pretty goo popcorn. If I happen to need another car in the near future it woild be my pleasure to work with him again. Thanks Shannon for your help!

RobinDance

13 de ago. de 2013

From the moment I walked in the door, I felt welcomed. Lanny Adams was one of three employees who greeted me, engaging me in conversation and immediately helpful. When I told him "I'm probably your nightmare, I've been scouring the internet & have researched what I want," rather than roll his eyes and say "Oh, no!" he (and the other 2 w/him) said "You're the best kind of customer!" (and he sounded believable). He matched me with Rick Harrell, the PERFECT salesman for me. He listened to what I was interested in, he knew I offered my price based on research, and I truly believe he advocated on my behalf during negotiation. The sales process was as quick and painless as possible :).Don Gentry explained all the paperwork quickly and efficiently and Lee Lloid on my way out was very personable. I exchanged conversation with a few other salesmen who also represented Crown well, smiling, joking and happy for my new (used) car purchase.I was never made to feel "less than" for buying used rather than new.I can't say enough nice things about Rick; I would ask for him again and will recommend the dealership to others.The ONLY negative is the back seat was not detailed (and I had specifically mentioned this). There were spills on it that should have been cleaned up. When I picked up the car later that afternoon, I didn't have time to ask about this.

CathyPatty

12 de ago. de 2013

Reginald was a wonderful, helpful salesman. We came to the lot later in the evening, but he never acted like he was rushing us. He took his time with us and tried to help us find what we were looking for. I would certainly buy from him again and recommend him to others. He introduced us to Lanny who was also extremely attentive. Both gentlemen were easy to contact via phone; Reginald called right back after I left him a message. I've bought a lot of cars in my lifetime, but the was truly the easiest, most enjoyable experience I've had. Kudos!!

lilharjes

12 de ago. de 2013

My Experience was very Great mike Ullenberg was very nice and helpful! Wasnt pushy and did everything possible to get me the car i wanted!

cpbutler1

6 de ago. de 2013

Rick was very friendly and went above and beyond to get us in our payment range. The atmosphere at Crown was very welcoming and everyone had a great attitude..

Revere

6 de ago. de 2013

Well, we actually had a fun time at your dealership. We never had any intentions of buying, just looking around. Terry Robey was an awesome salesman, no pressuring felt, just friendliness beyond what we have ever experienced. The test drive was even fun. Terry showed us roads that had curves, hills, and all different terrain to show how the jeep would ride. Price was right, time must have been right, for we accepted the offer proposed to us. Yayyyyy!Thanks so much Mr. Terry, you are a "winner" in my book.Now, for Mr. Don Gentry. Well sir, we had fun hanging out in your office for a brief * span of time, listening to and questioning you on financing, etc. You were indeed a patient man, having to deal with me and all my questions and showing me the "figures." ha haService Department was very friendly and did a great job doing our Diamond Protection on our vehicle. Man, that thing sure is shining. Overall experience, AWESOME.Happy Customers,Shirley and Randy Sitzlar

GGBurns

2 de ago. de 2013

What a joy to be greeted in such a friendly way for just a routine car servicing. Eric Link was patient and answered all my questions and took the time to explain everything to me. It made my day.

krisr_06

1 de ago. de 2013

Lindsey and Brandon were amazing at their customer service skills. I had very specific needs, as far as payments were concerned, and I felt like the two of them were my advocates, making sure I was well taken care of. Friendliness, knowledgeable, and efficient are all words I would use to describe, not only the employees, but the dealership itself. I will most likely be buying cars from Crown Chrysler in Chattanooga for the rest of my life, and I'm only 25! After the purchase was made, and the papers were ready to be signed, Donald Gentry did a good job of letting me in on the best products available. Given the specific needs I had, regarding payments, he took that into consideration, and worked out the math that was necessary for me to be well taken care of and still leave the dealership with the car, payment, and satisfaction I wanted. I have had my car for one day, and I have already recommended them to my friends who are in the market.

Tweetybird5487

1 de ago. de 2013

Rick did a great job in getting the best deal possible. I am now driving my brand new jeep!!! Thanks for your hard work!!! We enjoy our new car.

btlong215

1 de ago. de 2013

Shannon and Donald were the nicest and most helpful people I've ever bought a car from. They made the experience awesome and I would positively buy another vehicle from them. Thanks to everyone at Crown for the service and help.

zeineldin

30 de jul. de 2013

I got the Jeep Wrangler Sahara Unlimited Edition. I am very happy with the purchase. Doug was very helpful and knowledgeable. Answered all question I had. Would recommend to a friend. Thank you

bigdog311

30 de jul. de 2013

Who doesn't want more for their trade?! Overall I feel the team worked hard to make a fair deal. I drove 420 miles to pick up a Jeep no one else had. I would do it again.

janadenton1

29 de jul. de 2013

I am currently driving a Chrysler 200 I love the comfort and quality of this vehicle. John Clemmons took excellent care ordering my parts in a timely manner.

justapickin

29 de jul. de 2013

The check engine light is a very intimidating instrument in the dash display and is an even more disheartening force when the vehicle is just over a year old. The "what could it be's" start popping up in your mind and with the aide of technology you investigate the matter on your own. My 2012 Jeep Wrangler was one that was produced with a faulty head and I found I was not alone. Upon bringing the vehicle to the dealership service center, I was greeted with exemplary customer service by Jeff Milsaps. He described to me the issue that was taking place with the vehicle, which was what I had already researched on my own. He helped me schedule a time to bring it in for repair around mine and my family's already-planned summer vacation out of town. He assured me that the defect would not affect our travels and that the part would be available and ready for install upon our return. The Jeep was taken in on July 22nd and on the 24th it was ready for pick-up. I commend Mr. Milsaps and the whole service staff of Crown Chrysler Dodge Jeep of Chattanooga, Tennessee for their hard work that they perform every day.

jeeplady

27 de jul. de 2013

We've bought many vehicles from dealers in the area and Crown was by far the best in sales and customer service. Shannon was super friendly and helpful with any questions we had about the jeep and made it a easier process on picking out our new vehicle. Don was very thorough in explaining exactly what came with every additional item (i.e extended warranties, additional vehicle coverage's and protection plans), was very friendly, and made the paperwork process very painless. Patricia was very friendly and explained the service process and routine maintenance very thoroughly and helped us plan it all out. All in all it was the best experience we've ever had at any dealership.

Abbeyw2014

25 de jul. de 2013

We drove about a hour to get to Crown. The visit was not plesent and we went somewhere else. We were lied too, and they used false advertisement.

gorftot

25 de jul. de 2013

Ordered and cut a deal for a dodge challenger. They told us they were having the car brought in from another lot and would order a special hood we wanted to have put on when the car came in. The next week when I had not received a call, I called. These people had completely forgotten the deal, not ordered the car or the hood. The guy we dealt with was no longer at the dealer and the guy we talked with on the phone had no idea about what I was talking about. We signed papers and put a deposit down on this car and they forgot about it..Unbelievable and incredibly unprofessional! go somewhere else...We canceled the deal!

DaveCT

25 de jul. de 2013

Fantastic customer service and price from Crown Jeep and their salesman Dug Grammer. I highly recommend this dealership and would suggest that you ask for Doug when purchasing a car from them.

BKER6016

21 de jul. de 2013

Tricia sets a standard for customer service. She is always very customer focused and friendly with a smile. Each time I have visited Crown, I have ask specifically for Tricia because I know that the work done on my vehicle; the charges are clearly explained and are accurate.

dperich10

19 de jul. de 2013

I recently brought in my 2012 Dodge Charger for scheduled oil change. While I was waiting for services to be done on my car I was browsing around and met Brandon Payne. He had asked if he could assist me with anything and I had told him I was considering trading in a ford fusion for a small SUV and more family oriented vehicle. He suggested we take a look at the inventory and upon looking we had found a 2012 Jeep Liberty that was exactly what I was looking for. Brandon went and got the keys and we took it for a test drive, he was very knowledgeable of the features of this vehicle and had proved to me that it would be a wise choice for purchase. After much time and patience we were able to work out a deal and do the trade, I am very happy about the new vehicle and will be picking it up today. He was very courteous and respectful to my needs. He went above and beyond the duty to fulfill the sales experience. Brandon had told me he was a new salesman and this was his first sale. I say it was a complete success. Best wishes to him. I hope that his supervisors are taking notice of his sales performance and commend him in a job well done.Sincerely David Perich

Bamagurl1005

19 de jul. de 2013

Thanks to Eric we have had wonderful service at Crown's service department. It's been a pleasure dealing with him. He's friendly and always there too help. Thanks for always going out of your way.

bem77

14 de jul. de 2013

When I first commenced my purchase, I started with a new salesman. While he was friendly and tried to help as much as he could, he did not know the Fiat brand very well. Between the time I ordered my new car and delivery, the newer salesman left the dealership and Shannon took over my transaction. He did a great job of following up and ensuring all the details that were negotiated during the initial ordering were taken care of smoothly. Ensuring things like my trade in was handled correctly, the after market leather seats were installed timely and professionally, and that all the paperwork was processed smoothly. Overall I would recommend Crown Fiat and especially Shannon as a sales rep.

kevflowers

6 de jul. de 2013

We came in because my wife had seen an internet price for the Dodge Journey and we needed a bigger car due to having a new baby on the way. When we first got there no one welcomed us till Reginald Harris came around the corner and welcomed us in and asked us what we were looking for and showed us the Journey. He honored the internet price and worked with us to get the payment were we needed to be and went over all the features of the car and got me and my family some popcorn (none us had eaten lunch). He had the car cleaned and filled the tank for us.

Manus1

3 de jul. de 2013

I brought my Crossfire in for a new convertible top which was under an extended warranty. Service man Jeff Milsaps greeted us at the service bay with a friendly smile. I asked how long it would take before I could pick my car up and he said he would first enquire and get back to me with a time. He called that same afternoon and explained what needed to be done and how long it would take. My car was ready exactly when he said it would be and he called me to let me know I could come pick it up. No hassle, no unnecessary paperwork, a very friendly service experience. Jeff Milsaps answered my questions, promptly returned my calls, greeted us at drop off and pick up with a friendly smile and a hand shake but most of all, he did what he said he would do.

gbm75

26 de jun. de 2013

Tricia was very helpful when we found ourselves bringing a vehicle in disrepair to her while traveling. We were hours from home with two small children. She took care of us, setting us up with a rental and getting us on our way. She was kind, thoughtful, compassionate, friendly, and a true example of southern hospitality.

qqf161

26 de jun. de 2013

Jeff Milsaps was extremely helpful when I brought in my 2010 Jeep. The A/C was blowing hot air on a very hot Chattanooga day, I thought my compressor was bad. After Jeff and his service team did a thorough review they couldn't pinpoint the problem because half way through their evaluation the A/C started blowing cold air again. So because the problem seem to "fix" itself Jeff and his team could not recommend replacing the compressor with confidence. To avoid costly and unnecessary repair of my vehicle Jeff recommended that I bring the car back if the A/C started acting up again. I told him "thanks" for being honest with me because the compressor would have sent me back about $900.00. Jeff said that he would rather I "be a customer for life, then for a day." Thanks Jeff!!

midgeladner

25 de jun. de 2013

Patricia is very helpful and knowledgable. Although my son did not purchase his vehicle from Crown, she was very polite and respectful to him, in spite of his youth. Our family will use Crown exclusively for our service as long as Patricia "Trish" Neal is employed there.

Spot0834

23 de jun. de 2013

I finally had enough of my 1998 Chevy Z-71 breaking down. Yet again, I found myself having it towed for repair. It was time to suck it up and get a dependable vehicle. I did my research and found several Jeep dealers in the Chattanooga area. I went to Crown first. Salesman, Mike Ullenberg helped us out and I got a very good deal but being skeptical, I tried one more Jeep dealer in Georgia (I won't name them) trying to get a better deal. They couldn't believe the deal I got and couldn't match it or even come close. My 2 year old daughter was being a 2 year old and running around and the salesman got on the subject of spanking. He was a really nice guy just making conversation but after my daughter finished singing Jesus loves me, he said "my dad used to beat my a$$ when I was a kid". We left and went back to Crown where the very professional salesman Mike Ullenberg greeted us even with egg on our faces. I've bought 12 cars in my lifetime and have never been treated so kind and like a valued customer. I wouldn't hesitate to buy another vehicle from the folks at Crown.

shorne8505

22 de jun. de 2013

LEE IS NOT A CUSTOMER FRIENDLY PERSON.HE CALLS PEOPLE LIARS.HE DOES NOT HOW TO WORK WITH CUSTOMERS.HE SHOULD NOT BE IN THE POSITION HE IS IN.DO NOT DO BUSINESS THERE.MANAGEMENT SHOULD LOOK TO CORRECT THIS.

anthonyangel779

19 de jun. de 2013

I had major repairs completed under warranty that took a fair amount of time. Mr. Jeff Milsaps kept me informed of the progress that was being made at timely intervals during the process. He was always courteous and informative. Even when I had an issue after the repair was performed he stepped up and took care of the problem promptly and honestly.

ChloeHemi

17 de jun. de 2013

I am giving this review to let you know that Mr. Harrell did a great job. He was friendly, courteous, and very concerned with my satisfaction. I love my new car, and will do business with Crown and Mr. Harrell again. My car was delivered to me clean and timely.

Bhenry1286

14 de jun. de 2013

After looking for many weeks I happen to find the exact 3 series BMW i was looking for online. Not only did it have lower miles then what I was willing to live with but it also was priced well below others with more miles. I called immediately and was directed to Michael. I discussed what I was interested in and he went and checked while on the phone to make sure it was what I wanted. I gave him my info and he called me back within the hour to workout the deal, it was where I wanted to be and put a deposit on the car. I live in Nashville so it took a few days for me to find a free day to make the 2 1/2 hours to drive down there. Once I got there he had the car waiting inside for me to view. I spotted a few things that needed to be addressed and they agreed to fix them, after that I was happy with the car. We scheduled a date for me to bring the car back and have fixed to my liking. In between receiving the car and bring it back for repairs someone had bumped it the rear bumper making a small indention and scratch. I showed them what had happened and asked if they knew anybody to fix it. They said they would take care of it free of charge. I couldn't be happier with Michael's customer service or the people at Crown.

bird5265

13 de jun. de 2013

While coming home to Birmingham from Knoxville, our 2002 Chrysler Town and Country broke down in Ooltewah. I called Crown Chrysler and spoke with Jeff Milsaps. He recommended a tow company and the van was towed to Crown. Jeff worked with Fidelity Warranty to have the repairs authorized and completed. Jeff kept us informed through the process of the repairs. My wife is handicapped and our van is a lowered floor van with a ramp that can accomodate a wheelchair. We desired to have our van repaired as soon as possible since my wife was unable to travel without the van. Jeff realized that we were in a bind and worked with Fidelity Warranty and his mechanics to have the van repaired as soon as possible. The van was ready the same day that the new transmission arrived at the dealership. Thank you Jeff and the mechanics for completing the repairs in a short amount of time.

jimhaleii

12 de jun. de 2013

Straight shooters. Honest and friendly. Most pleasurable car buying experience yet. Would definitely go back for future cars. Thanks again to scott n darren n tarynne!

billiewayne

8 de jun. de 2013

I work customer service at a local home depot,where we are trained to know great customer service makes a world of different.PATRICIA NEAL NAILED IT.From the 1st time i spoke with her over the phone, to backing it up in person.Its good to know that thier are people in the business thats actually really cares.Thank You

davidjpurser

5 de jun. de 2013

If you are shopping for a new car I highly recommend Crown Chrysler in Chattanooga. T.C. Staton and his team will take good care of you and the car you buy. Thanks T.C for the help you give me and the understanding of what I expected of a new car.

pamolly

3 de jun. de 2013

Shannon is a great asset to Crown. He is knowledgable, easy to work with, has a great sense of humor (often missing in this business) and made our Nissan purchase very enjoyable. While no one likes spending 5 hours in a car dealership trying to buy a car, Shannon made us very comfortable and was soon our new best friend at Crown. This guy deserves a big, fat raise for putting up with us!!!

Falevan

31 de may. de 2013

I was looking for a used car and Reginald was very helpful in finding a used car within my budget. He did not try to pressure me into getting something I could not afford. He was very helpful and friendly. I felt like I could trust him.

Mfite0803

29 de may. de 2013

Great experience so it was worth letting you all know that you are appreciated. The only negative that we have is the lengthn of time it took to complete the sale!Everyone was professional and worked to make it all happen and keep us comfortable...efforts well appreciated!

bridgett827

25 de may. de 2013

I had a wonderful experience at my visit today. Everyone was very helpful, friendly, and hardworking. They answered all our questions. I would highly recommend this dealership to everyone. Really happy with our purchase!

Sassytlr

24 de may. de 2013

My 2005 Chrysler Crossfire SRT6 went into total shutdown (power and gasoline) due to a malfunctioning Auto-Theft system. Given that the Crossfire model has been out of production for several years and it is a hybrid manufactured vehicle with mostly Mercedes-Benz parts (engine & transmission) it took a real Sherlock Holmes to track down the culprit. Fortunately, Jeff Milsaps told me that Crown Chrysler had a local Crossfire authority at the dealership and Crown maintained a good working relationship with the Mercedes-Benz dealership in town. They were able to find the problem, overnighted the parts from out of State and got to work on her. Jeff stayed in constant contact with me, even when the news was less than good. Without taking any shortcuts Jeff ended up saving me several hundred dollars and somehow, a free programmed key. This could have been worse. A lot worse. Electrical problems on sophisticated vehicles could easily run thousands of dollars and there were plenty of opportunities for "less reputable" dealers to pad the bill and I never would have known it. But now I have my SRT6 back on the road running better than ever. Thanks Jeff!!

jaysjeep

21 de may. de 2013

Jeff Milsaps is a great addition to the Crown team. I can always count on courteous, efficient, and outstanding service at Crown. I'm happy to have a Jeep dealer like Crown open for business in my immediate area again. Satisfied customer, Jason C.

Cab9895

18 de may. de 2013

I went in looking for a used jeep. I was immediately met with a friendly hand shake by Terry and the great experience continued from there. It was a no pressure atmosphere , from start to finish. Tara worked her tail off and got me a fantastic interest rate, I left with a jeep , I will most definitely be returning there to get my next jeep

EttaKenyon

30 de abr. de 2013

Just happening by the dealership on a beautiful Chattanooga day, shortly afterwards leaving with a beautiful 2012 Jeep Cherokee Overland Summit! Experience with Lanny, Gary and Taralynne was friendly and professional. New car and new friends. A great combination! Would definitely purchase from this dealership in the future. Highly recommended.

Jane43

29 de abr. de 2013

I purchased a 2014 Jeep Compass from this dealership and Salesman Chris Schrader and would highly recommend anyone looking to purchase a new vehicle to visit this location. Everyone I met there was friendly, asking if I needed anything or had someone taking care of me. The finance person Don Gentry is also very pleasant and extremely helpful with any questions that you might have. Highly recommend this dealership.

ShawnRam

24 de abr. de 2013

Crown Dodge of Chattanooga gets two thumbs up from me thanks in large part to the outstanding customer service demonstrated by two of the dealership staff members, Chris Schrader and Patricia Neal. Just after purchasing my new Ram, I discovered an issue with the door locks which later would be found out to be a simple deprogramming from the vehicle's "shipping mode" . The very next buisiness morning, Chris met me at the dealership on his off-duty hours to introduce me to the service department and explain to them what was happening with the door locks. Now thats customer service. Thanks again Chris. Patricia Neal then did a great job of facilitating the reprogramming of the vehicle to "operation mode" thereby allowing the door locks to function properly . She was imformative, knowlegeable, and sincerely wanted the problem resolved. She then facilitated flawlessly getting my truck a final detail, diamond finish, and bedliner installation.Patricia, thanks for the great customer service.

hubbs717

24 de abr. de 2013

Very courteous staff. I came in knowing what i wanted with my own financing. They put me in the exact car I wanted and beat another dealers offer with better add ons like roadside assistance gap insurance and more. Instead of setting with the financing I walked in with Taralynne and Frank stepped up and lowered my monthly payments by getting an even better financing deal. I would highly recommend Crown to all my family and friends. This was my easiest and most pleasant car buying experience.

spharris9876

21 de abr. de 2013

We came to Crown looking to replace an aging Jeep. Frank was able to see that we needed help and worked with us throughout the process. He showed us the vehicles we wanted to see, coordinated test drives, answered our questions, and became our advocate to make sure we were able to complete our purchase. He was friendly and helpful, but not too aggressive or pushy (so as to be off-putting). We would recommend Frank and Crown if you are looking for a Jeep.

BrookS48

20 de abr. de 2013

My husband and I came into the dealership not really planning on buying just to look. A salesman named Tyson came out and greeted he was friendly and made us feel welcome family not just customers. He answered our questions and was a great help. Well, long story short we found the perfect Truck and within our budget. The Ram is gorgeous and we love it. The sales manager Larry was great to work with and this dealership will have our business for many years. to come.

srsuttles6

18 de abr. de 2013

Recently, I purchased a 2010 Dodge Journey at Crown Chrysler Dodge Jeep. I am very much satisfied and happy with my overall experience. Reginald Harris really did an outstanding job. He was nice, made us feel welcome, and he took the time to answer all questions. I couldn't have asked for a better salesman. Thanks Mr. Harris and Crown Chrysler Dodge and Jeep.

owens5050

16 de abr. de 2013

Shannon was a great dealer, helped me find the perfect car for me and my wife, absolutely love the jeep. He worked really hard with don to get me at the right price I needed to buy it. Awesome service, got exactly what I wanted, no haggling, best car buying experience I've ever had, I would recommend anyone to buy there next car at Crown.

justinrogers1

16 de abr. de 2013

Chad and Shannon made my experience great. They made sure that I got what I anted at the best possible price. THey worked really hard, and I'm a very satisfied customer....again. Thank you Shannon and Chad.

mcorven

15 de abr. de 2013

I purchased a 2013 Jeep Patriot Latitude. Overall the buying experience was satisfactory. My salesman was new to Jeep brand. Since purchasing the vehicle, I have had trouble with an airbag and transmission.

HCA2

12 de abr. de 2013

I had a good idea of the vehicle I was looking for. I visited several dealerships without seeing what I wanted. I was greeted at Crown by friendly and helpful people. Mike Ullenberg and all employees seemed very knowledgeable about their product. The staff made the effort to obtain exactly what I wanted and had my vehicle there within days! They made the sale very easy.

Jamesshrum

11 de abr. de 2013

Tony explained all services and prices accurately. Everything was professional and fast. Keep up the great work and I will be seeing you soon. Thanks.

BrandonJohnson91

11 de abr. de 2013

GREAT EXPERIENCE!!! MR. HARRIS WAS VERY PROFESSIONAL AND KIND!!!! I WILL DEFINITELY BUY MY NEXT CAR WITH CROWN AND WITH MR. HARRIS!!! GREAT CUSTOMER SERVICE AND GREAT EMPLOYEES!!!!!!!!!!!!!

rosimmons02

10 de abr. de 2013

Tony was wonderful. He made my service experience very pleasurable. He explained to me what type of service was needed and cost. I have always had my car serviced at Crown, and I definitely will return.

awood725

10 de abr. de 2013

Took my jeep in for an oil change on my lunch break with no appt. Tony meet me before I ever got out of my Jeep, He had me in and out in under 40mins. Blown away at the friendly service. Will never go anywhere else!

Coundinia

10 de abr. de 2013

Tony Burgireno was so helpful and understanding. He answered all my questions and listened. I will be back for all my service needs in the future. It's so nice knowing I'll be dealing with friendly, understanding people. Thank you.

Robsjeep

9 de abr. de 2013

The people in the service department were very friendly. I went for an oil change in my right hand drive jeep. Everyone that seen it commented n it. It was a very good experience! My wait time was around 30 minutes. It was a pleasure to take my vehicle for service and be treated like I am important! Thank you very much!!

slpatterson

6 de abr. de 2013

I brought my Dodge in for a fuel problem and Tony assisted me. He was very firendly and professional and followed thru on everything that he promised. I will definitely use Crown as my service department in the future.

lddeitz

5 de abr. de 2013

Tony Burgireno is very reliable and follows through with his duties carrying both professionalism and positivity. He is incredibly helpful and goes that extra mile (no pun intended) to make sure you are comfortable with your car repair. He communicates clearly what the issue is and addresses it with a "no nonsense" attitude that sets him apart from others. I will be returning to Tony if my vehicle ever feels under the weather again!Luke Deitz

DanaA

4 de abr. de 2013

Tricia is the reason that I keep coming back for service. She is always knowledgeable and friendly. We bought our van a year ago and now we bring all of our vehicles here.

har1ris

2 de abr. de 2013

Good experience buying new Jeep for my granddaughter. Chad Yother was very helpful and answered our many questions. He has been very helpful to my granddaughter following sale. I would certainly recommend him and this dealership.

Vonnoh12651

2 de abr. de 2013

The service representative, Mr. Tony Burgireno, was very attentive not only to the needs of our car. But he went the second mile to see to it that I was satisfied. Thank you, Tony, for your courteous and diligent care for my concerns!Carl Vonnoh

hberry01

2 de abr. de 2013

I went to 5 dealers before I went to Crown. None of those dealers helped me at all in my car search. The moment I entered Crown, I was welcomed and was helped every step of the way on getting a new jeep. I was so pleased with the service and the staff that I told my friend about it. She got a new jeep the next week.

jjpcampbell

1 de abr. de 2013

I came to the service dept to get two keys made. Tony was sincerely friendly and indicated a desire to take care of my issue. I found him to be efficient and thorough. There was a delay and he stayed on top of the situation to resolve any hold ups and to keep me informed. He was professional and attentive in the way he handled the order.

lucasmonroe

30 de mar. de 2013

Good service. Very friendly. The only negative is that it takes a long time just to get an oil change. Other places make it more convenient.

mimerson

30 de mar. de 2013

I stopped this dealer one saturday just looking and asking alot of questions, it was cold that day and reginald braved the cold to offer assitance, I went back two weeks later and bought my new truck , I was pleased with the experiance,

pengnpup

28 de mar. de 2013

Tyson is outstanding!!!! He answered everysigle question I could throw at him. The truck is fantastic!!!! Everyone was great at Crown but Tyson stood out. Excellent customer service.

tillie95

26 de mar. de 2013

Reggie and the staff at Crown Dodge was great helping us get our 2013 Charger, Told them what kind of car we wanted and what kind of payment we could afford and they delivered for us!! Love it ! love it!

wrangler13

25 de mar. de 2013

Was internet shopping and found 2 Jeep Wrangler Unlimited that I really like. I live in Knoxville, Tn called and spoke to Michael Ullenberg to see if they were still on the lot. Drove the 1 1/2 hours to look at them. They were not exactly what I wanted. Michael was very nice and patient in my indecisiveness, I test drove 3-4 Wranglers and finally decided on the Rubicon Unlimited. At that point, I only had an 1 hour till I need to be back on the road to Knoxville. Between Michael, New Car sales Manager, and the Finance guy they made it happen. I am so happy with the purchase I make and everyone at the dealership was super friendly and helpful.

AFChaplain12

22 de mar. de 2013

I haven't shopped for a car since 2003, I was dreading the fact that I had to deal with sales people that do not care about the buyer. A friend recommended this place because the employees work with you to get the car you want and at your price.

tbear8912

20 de mar. de 2013

I had gone to the dealership to compare pricing against other dealerships. I was welcomed, made comfortable and asked what I would be in the market for. I was allowed to drive vehicles to compare between standard or automatic transmittion, and informed of the models, features, options that were available for each. I had done alot of research prior to my visit, and was shown features that I didn't know were on the jeeps. Michael Ullenberg's knowledge and ease of talking and dealing with made my experiance a pleasure. I felt no pressure to buy, they gave me a good price for my trade-in, several discounts, and minimal haggling. Larry White and Michael came so close to the price I was willing to pay, before I had even told them what I was willing to pay, that the differance was minimal. A true pleasurable vehicle buying experiance, and their local. Donald Gentry helped with the financing and presented me with an incredible rate that even my credit union could not match, and helped me fine tune the loan agreement. I mentioned Rick Harrell, because he helped my parents purchase a vehicle the same day and they are very pleased with their purchase, and since price was an issue with them being on a fixed income, Rick and Larry helped make their purchase affordable.

IreneGarcia

16 de mar. de 2013

Employees were friendly, very polite , and most of all, not "pushy"! All in all a very good experience. I did not feel pressured into making a deal until I was ready. That was VERY much appreciated. I also appreciated the honesty and integrity of Donald.

Bettye

16 de mar. de 2013

A super nice person. I think I wore him out bringing auto's to my house for my husband to see. He never complained. Still smiling. Even took me by Credit Union to transfer money. Even give me coffee and water. He will be recommended to other people. I could go on and on about his personality.Bettye Thomas

ringobonzai

10 de mar. de 2013

Without a doubt the worst car repair experience of my life.1. My quote went from $1600 to $1200 when I complained. They didn't tell me that they were leaving parts out of the repair. Inside the engine.2. Within 5 miles of leaving I had problems.3. Somehow 9 hours ($900) billed the first time became 1.5 hours to "go back in". And the problem that I took it back for (that wasn't there before the repair) was not fixed. I honestly believe that they did not replace the part that I was billed for. But they did comp me for that time.4. They could not grasp the fact that the car had to be driven a few minutes before it started making noise. Even though I mentioned it several times.5. Took it back again for another look and asked them to look into why my A/C no longer works. The Service Advisor made no note of my comment about the A/C. Still not working.5. Told by the Service Manager that I had a bad serpentine belt bearing making the noise. Told by the Service Advisor that they replaced it, it didn't make much difference...and they took it back off. And the A/C? A crimped O-ring. It has to be removed and put back in to get crimped. And I surely did not do that.Overall experience was absolutely terrible. This is the first time that I have taken my vehicle to a dealer and I will never do so again. I could get better service from a shade tree mechanic and save $1000 in the process.And they lost my new car business. So ultimately, it's their loss...

Ann Coker

1 de mar. de 2013

Purchased 2013 Challenger, Craig was awesome, went out of his way to make sure we were taken care of, even got me a 300 as I requested for a rental while headline was installed.

csexton789

28 de feb. de 2013

Chad and Reggie worked hard at getting us EXACTLY the car we wanted for a price we could afford! If you are in the market for a car purchase see either of these great businessmen!

agcampbell

18 de feb. de 2013

I was ready for a new vehicle getting better fuel mileage, so I called Frank. I've bought 10 vehicles from him now and I always am happy with the deal he gets for me. Crown had a great selection and I found a Dodge AVENGER that's perfect for me.

cruzer12

18 de feb. de 2013

Bought a new Ram 1500. Sales man was helpful and answered questionsor went to tech for the ones he was'nt sure of. Good experience.

jhhale

17 de feb. de 2013

Everyone was very friendly, knowledgeable of product selling. Price was good, applied applicable rebates and incentives was welling to negotiate on price. The most impressive thing was that they worked very hard to fine the vehicle that I had specified with the color of the exterior, interior and options I was looking for. They reached out 450 miles. It took 5 days and several states to fine the vehicle I wanted. I had a great experience and they deserve a great rating.

bshope

12 de feb. de 2013

Rick was an amazing sales man. It was a great buying experience. The price was reasonable and he was great to negotiate with. Very happy with my purchase.

rlgrosnick

10 de feb. de 2013

We had a very enjoyable experience working with Shannon and Crown Chrysler Dodge. Friendly customer service and sales team. I would definitely recommend them to anyone!

Bob Z

30 de ene. de 2013

We recently purchased a new Durango from Crown. The experience was a good one, Rick Harrell our salesman, was knowledgeable and helpful all the way through.

Car buyer1982

29 de ene. de 2013

He helped us get into a cheaper payment but not really lowering the quality of our vehicle. I would highly recommend this salesman an this dealership they were a pleasure to work with.

Tameisha

24 de ene. de 2013

When I went into Crown, I really had no plans on buying a car, but Mr. Reginald Harris was so helpful and answer my questions honestly, I decide to spend my hard earn money at Crown. I have to say that my credit score is not the best, but Mr. Reginald Harris did not treat me any differently then someone who had excellent credit. He took his time with me, answer my question and described everything that was happening. I will do business there again.

dcbyrd

15 de ene. de 2013

I went to look at new automobiles and unfortunately I was unable to purchase a new vehicle because I couldn't fit it in my budget. My salesman was able to find me a used vehicle that did fit my needs. Thanks to Craig for the work he did, and to the dealership for giving me a pleasant experience.

cutterman

8 de ene. de 2013

great sales service just great staff to work with we bought a 2013 dart was given excellent service from day one great to deal with

toddshark

21 de dic. de 2012

I was able to get a very good price for my used vehicle and Craig was honest, knowledgeable and quite easy to work with. He followed up on some post deal 'we owes' in a timely matter as well.

MLC0427

16 de dic. de 2012

My husband and I were on our way to Alabama one weekend when I pulled up Crown Fiat of Chattanooga aka Crown Chrysler Dodge Jeep Ram on my ipad. I had originally found a Fiat in Birmingham for a great deal, but Crown Fiat matched them and did even better! Craig Pesnell took the time to talk to me on the phone to go through the details of my trade in and a possible purchase. His respect and professionalism on the phone was enough for me to want to work with this dealership, which is over an hour from our home. After I got off the phone, I was happy to report back to my husband that Crown was going to be our choice of dealerships. Craig worked out such a fantastic deal and made the experience of buying this car (My Christmas present) enjoyable, that there was no reason for us to even attempt at haggling the price down. The deal was that good! We would highly recommend seeking this man out to any of our family, friends, and pretty much anyone else when it's time to car shop!Thank you!Michelle & Joey C.

jshepherd12

20 de nov. de 2012

Excellent customer service! I couldn't possibly be more pleased with the service that we received in buying a new car. Michael Ullenberg was very accommodating. He made sure the buying process was quick and painless. He showed us how all of the features in the new vehicle worked. We were able to get the trade in value that we needed in order to get out from under our old car. The purchase price on the new vehicle was excellent. Finance took very little time to sign the paperwork. Michael even showed us were to go to get our oil changed. (4 free oil changes!!) We would definitely use Michael again as our sales rep in the future. Thank you again!

TheWattsFamily

10 de nov. de 2012

On behalf of me and my family, I would like to say thank you to the staff at Crown and our Sales Consultant, Craig Pesnell. Craig was very friendly and professional at making sure we recieved the best service. Craig allowed me to test drive our new Dodge Ram 1500 Quad cab all the way to Crandall, Ga (an hour away) in order to let my disabled brother check it out and see if the truck would be a perfect fit for our family. We really appreciated Craig going that "extra mile" for us. Even our extended family is impressed by the service and how great our new truck looks. There are so many good things I could say about Crown of Chattanooga and the service of Mr. Pesnell, but I'll just give them a "two thumbs up" and my "word of mouth" advertising. May the good Lord Jesus bless you all!!!---The Watts FamilyW(Jennifer,Brian,Danny,Donna,Denise)

tomneeley

23 de oct. de 2012

My wife and I were looking for a new vehicle for her when I called the dealership and was transferred to Craig. My wife has driven a Chrysler/Dodge van since 1984 and was ready for something else. She drove a Durango and was impressed with the size (we are both 5'10" and 6"1"). We than looked around at other places for a used one, but came back because the new price on 2012 clearance items was very little more than used ones at other places. Also, I have had experience with Crown since they opened with other Chrysler vehicles and they were very prompt in their repair and service of these vehicles.Craig was as helpful as anyone could be and showed us all of the features of the vehicle as well as programming our phones. He was very friendly through the experience (as well as every one else) and I would very much recommend him as a person to see when looking for a Chrysler/Dodge/Jeep.

ramonamon

7 de oct. de 2012

We went to Crown just to look around and see Chargers and Challengers. Trae Carpenter greeted us right away and took us to see both cars. We found a Charger and Trae took us for a test drive. He was very knowledgeable as well as helpful, professional and friendly. After driving the Charger we went home and thought about it and came back and bought it! We LOVE the Charger!!! It happened to be on a week night (Monday night) and Trae and Shannon and Don all stayed until everything was wrapped up so that we could drive the car home that night! We appreciate you all!Rudy and Ramona Rodriguez

Ramhead

18 de sep. de 2012

I would like to update my previous review. After my first review, management was very quick to contact me. They were also very quick to make the situation right. After discussing with the service department, I believe the sales rep really did believe the "perform Service" message was indeed an indicator for an oil change. I still would have bought the truck knowing the true meaning of the message. The price and the truck were that good. This is hands down the best dealer service department I have ever dealt with. The friendliness and professionalism is top notch. I will be using this service department again and I would definitely recomennd them. Would I buy a vehicle from them again? Absolutely! I bought my truck used "as is". I was told the perform service message would be cleared when I picked it up. While I'm not a lawyer, I doubt they were legally obligated to make these repairs in order to clear the message. They honored their word and I greatly respect that. I've bought new cars before, other brands/Dealers, and had a more difficulty getting repairs that were under warranty.Mark Hudson

jackiescarletts

11 de sep. de 2012

Chad was awesome! We had a lot of fun trying to figure out what was best for me! I had not driven a suv in several years and he was very patient with me in giving me enough time to drive it until I felt comfortable with my new grand cherokee! THANK you, Chad!! Thank you, Crown!!

T Hamblen

9 de sep. de 2012

This is the first review I have written on a car dealership and salesperson. The customer service at Crown is first rate. My salesman was Harold Blackstock. Harold went above and beyond to make sure that my overall experience at Crown went as smooth as possible. Actually everyone including the GM Tim and Finance Mgr. JR went that extra mile to make sure all questions and problems were answered and solved. Crown is 5 Star across the board......Thanks guys!!!!!

4773

7 de sep. de 2012

Great transaction! The dealership was very friendly I would recommend this dealership to anyone looking to purchase a vehicle with no hassle. Also the transaction was handled quick

Creedence

3 de sep. de 2012

I gave the store a five because its costumer service was exelent. Mathew McLean reeally knew what he was doing and was the friendliest auto salesman I've ever met. He was speedy with his work and never stopped making us laugh, and for that I thank him for the good work he has done in the Crown Dodge department in Chattanooga , TN.Thank you for all the hard work you've done, getting me in and out with a new truck quickly.Sincerely,Creedence James Huckerby

Carguy1963

2 de sep. de 2012

I was in the area on business, I had some extra time and stopped in to look at used trucks. Buddy greeted me and showed me a truck that I was sure was out of my price range. After putting pen to paper with Buddy & Larry they made me a deal I could not walk away from. I was so impressed with the Dealership I brought my Son back a few days later and he purchased a new car from Buddy.I have quite a bit of experience dealing with Dealers (I trade vehicles often) let me just say that this Dealership & Staff are incredibly willing to do what ever it takes to put a deal together and make sure you are completely satisfied.

ramjeep12

26 de ago. de 2012

The best dealer i've ever used. These two sells men will stay with you an help you purchase the right vehicle for you. with a no pressure attitude. The next purchase we make will be with them.

Scinsanit

21 de ago. de 2012

Be ready to negotiate. These guys are willing to make fair deals, but you have to be committed and hang in there for the long run. My purchase was excellent and the warranty provided is exceptional. I will definitly be back in the future.

beavjones

20 de ago. de 2012

Very friendly service personnel. Would definitely go back to this dealership. He was very concerned with helping this new customer to the service center. Great employee!!

Manderson71

29 de jul. de 2012

I test drove a car on Saturday, the sales person went on vacation and had another sales person up to daye with my information in case i retuned to purchase before he returned.

mgooch

25 de jul. de 2012

Enthusiastic, down to earth guys. Cheerful and approachable. Knowledgeable about vehicle options and warrenty details/coverage. Professional and friendly. Flexable and prompt with communication even off the lot. Maintained relationship throughout decision making process; a month or two. Fair and above and beyond on trade in. Comparable prices and unique vehicles close to home. Glad to have had the opportunity to support this chattanooga business. Bottled water and popcorn nice convenience; cant spend money when youre hungry or thirsty ")Hope to do jeep business again in the future with Reggie.

rmsummers

25 de jun. de 2012

In my experience the dealership and the dealer himself were extremely courteous, forthcoming, diligent, and thorough. This was an extremely pleasant buying experience, and I would recommend anyone in search of a comfortable buying experience to head to Crown of Chattanooga.

Orion6

14 de jun. de 2012

Excellent Excellent Excellent! Crown's service dept. is great. They are busy but they always take the time to take care of their customers. They just go out of their way and take care of their customers. Trish, Willie and Carey are just awesome. True five star service!

fastruck84

11 de jun. de 2012

Good experiance in buying a new truck. Would recommend Crown to all my friends and salesman Chad Yother for excellent job. Finance department could use a little work.

semperfi07

6 de jun. de 2012

I visit the service department for my second scheduled oil change and Willie took care of me both times. I have never been taken care of in such a professional manner at a service department before. I didn't realize it was time for my tires to be rotated but Willie was. He said he would take of that while I there and he did. WHAT A GUY;; He is a credit to your company.Jim Bell

red09arcticcat

5 de jun. de 2012

I have purchased several vehicles over the years and have never had such a great experience as I did at Crown. My salesman Chad Yother, worked with me several weeks helping me to get out from underneath a horrible previous purchase that I already had and into a new 2012 Ram 1500. I was in and out of the dealership in no time and Chad came through on all of his promises. Chad called and emailed back and forth with me promptly and even came into work on his day off to accommodate me and my tight schedule to sell me the Ram 1500. Chad as well as the finance manager were very friendly and I will definitely recommend Crown and salesman Chad Yother to all of my friends an family.

Rickrodgers7

31 de may. de 2012

Even though I could not purchase Rick Harrell was great. I will be back! He was respectful to my situation and genuinely cared and offered me a good pric on my trade in so I will be back!

bettymcnish

29 de abr. de 2012

I came into Crown Chrysler not knowing exactly what I was looking for just browsing at cars, Shannon Hollifield was the salesman that started talking to me. He took the time to help try and narrow down my choices by asking/listening to my questions and concerns. Shannon was very patient with me and all of my questions..By the time I left the dealership that day I knew that when I finally decided to get a new car I would definately go back to Crown Chrysler and see Shannon

John Steele

15 de abr. de 2012

I broke down outside of Chattanoga and had to be towed to Crown. Unfortunately, it was after hours. Trisha from service and Matt from the mechanics group agreed to stay and wait for me and the tow. It was at least a couple of hours after normal hours and they willingly agreed to stay and wait. The ultimate result was no work required - I was on my way to Atlanta and had temporarily fixed the issue. Matt took the car out for a trial ride and agreed it would hold until I got to Atlanta and could get it properly addressed.I cannot tell you the feeling of comfort and appreciation felt with both Trisha and Matt. Great employees and certainly ambassadors for Crown Chrysler. Thanks to both of them.John Steele

conniemetco

27 de mar. de 2012

After going to a local Toyota Dealer, we went to Crown Dodge and spoke with Caleb Rogers. We told him what we were looking for. He let us test drive several cars, and was genuinely concerned that we get a great quality car for our price range. He answered all of our questions, and although we came during a promotional sale and Caleb was extremely busy, he was very patient and professional. This young man showed compassion for his job and paid great attention to our specifications and price range. He was not pushy at all, and we really loved that about him. We had been told by another of Caleb's customers how great it was to deal with Caleb. Still, we went to another dealer that day. Looking back, I wish we wouldn't have wasted our time with the other dealer and had gone straight to Crown and straight to Caleb. We also dealt with J.R. in finance. J.R. was extremely fast with our paperwork, answered all of our questions, and was very nice. We are extremely satified with our purchase, the dealership, our salesman and the finance guy. Thank you all for a wonderful experience!! We will be back!

123BETH

3 de mar. de 2012

On Vacation Sebring overheated from Illinois. Amazing customer servie Willie Bernard. Great dealership, they are there for you...Found dealership on line website great...kept us in the loop what was going on..Honest wish they had a dealership in northern Illinois...they created such trust and kindness...bill wasn't so bad either..thanks again

Jeepgirlforlife2011

19 de feb. de 2012

I came into the dealership to test drive some jeeps. Bryan Payne was my sales assistant. Never have I recieved such wonderful customer service! It was the perfect client experience. Bryan was friendly and helpful, never pushy at all. They should clone him to make the best sales force ever available!!!!! I'm a customer for life now! Thank you Bryan for all of your help and for going above and beyond! There should be a place for 10 stars for customer service like this!!!!!

mscannon

6 de feb. de 2012

On way back from hunting trip with friend saw newspaper ad for Ram 1500 Crew. Really wasn't intending to purchase new truck but called about ad anyway. When I called I talked to Bryan Payne who was most helpful, answering all questions and inviting me to come drive the truck. When my wife and I arrived Bryan had the truck out front waiting for me. When I drove the truck I knew I would like to have it. Usually at this point I become frustrated as the sales process become pressured and complicated. Bryan made the sales process enjoyable and a great experience. As you might guess I bought the truck, love it and would definetly go back to Bryan and Crown again. Mike Cannon

LordShiva

31 de ene. de 2012

I bought a new fully loaded Dodge Challenger RT Classic, they told me that they'd do me a favor by only charging me 3% above retail... after going through Consumer Reports service I got the price down to an adeaquate level. It took them much longer to get my car in than they promised, even though they had already been paid in full. The $2300 custom chrome wheels ended up being chromed "Plastic" wheel covers! I began to have electronic problems right away. When I would take my car in for warrenty repairs, only half of them would get done, but they would tell me nothing about what they had not accomplished, I had to find it out on my own. Then they send me to the cashiers counter where I waited a long time supported by my cane (I am disabled and there were no chairs). Any attempt to get mopar products from parts department met with incompetence as well. Taking my car in again for the SAME repairs, again, didn't work. They asked me to give them perfect 10 ratings on this site as I left. After sending them a letter about my disappointment, they told me that they have no intrest in servicing my vehicle in the future. So I will have to drive to another state to get the same things fixed that they have had multiple opportunities to fix. list of problems my car has: chronic problems with keyless entry which has totally stopped working, remote start does not work at all, Voice Recognition on NAV/Audio/Video system does not work 70% of the time, I get error messages all the time that keyfob is not detected, sometimes it takes several minutes to start my car, now the fan on the heater/AC is making sounds like it is burnt out and my car is only 9 months old!

jkxploren

20 de ene. de 2012

Willie was great to work with! He greeted me as soon as I walked in the door and asked how he could help. He worked with me to fix the problem as quick as possible. Willie rules!!!

mccoywilliam

16 de ene. de 2012

Willie is a pleasure to work with. He is very capable of putting you at ease with his vast knowledge of my cars and always has a smile. I truly trust Willie and he provides the type of service that is right on the money with what he says about my cars. Your company need more people like Willie.

vcandler

16 de ene. de 2012

So far so good....took care of everything and got me on my way. Had the problem diagnosed very quickly. Nice guys. I'll be back in a month or two for my first scheduled service.

semperfi07

13 de ene. de 2012

The moment I arrived at the service entrance, Willie was there to welcome me.I told him I was there for an oil change and immediately had men checked in and ready for service.His attitude is of one who really enjoy his work and it is carried over to the customer.GREAT JOB WILLIEJim Bell, a Dodge Ram 1500 ownerjarhead11atcomcast.net

gstewart33

12 de ene. de 2012

Took my 2006 Chrysler 300c into the dealership today for regular service and was greeted by Willie as usual and was provide3d excellent customer service and always gives me advise on how to maintain my Mopar product and again I got a car was and a oil change and great customer service

kbrainard

5 de ene. de 2012

They are always very friendly and do what they say they are going to do. Trish is great to deal with women to women and Willy treats you as a equal.They seem to go the extra mile for me. I enjoy seeing there faces and I know they are always going to be there. I can depend on them.

etrade19

19 de dic. de 2011

I am always greeted with a smile and provided great service everytime I come in for a an servicing for my car. There are thousands of places I could go to have my car serviced but I choose Crown Chrysler Dodge Jeep Ram of Chattanooga because Willie Beard has always provided friendly and exceptional service and the mechanics are top notch.

WayneThomas

17 de nov. de 2011

My vehicle appears fixed. Previous dealer had it 4 months and it orked only 30 miles. Your crew had it going in two days and knew where he needed to go to getthe part from mercedes that Chrysler does not have in parts list. I can now love my car again

vanessapickett

3 de nov. de 2011

I was given excellent attention and thorough description of the types of Jeep Wranglers available. Shannon was patient and very knowledgeable about the types available and the differences between the vehicles. He smiled a lot, which is a major plus, making me feel at ease and comfortable with the entire process! Excellent service! Will definitely recommend this dealer to friends and family!

Ernest Potter

13 de oct. de 2011

Check engine light; Auto Zone ran scan on computer, showed bad Catlic Converter Efficiency 2/1 & 1/1..... they sent me to a local muffler shop....when learning that I had only 50,000 miles on the odometer they told me to take it to the dealership as the CAT is covered for 80,000 miles. Expecting the normal run-around I dreaded going to a'DEALERSHIP'. When I arrived shortly after 1:00 pm I was suprised to be assisted at once and ask to return in the am. Again expecting the worst I was pleased to receive absolutely wonderful service, timely and happily fron the entire staff. The CAT cost (est=$1,00.00+) ***NO CHARGE*** NEVER HAVE I BEEN TREATED SO WELL AT ANY DEALERSHIP, AND I'VE DEALET WITH MANY. THANKS TO ALL INVOLVED.....GREAT DEALERSHIP!!

jhs211

24 de sep. de 2011

The customer service we have received from Shannon is not comparable to any service we have experienced. He went above and beyond to sale us our 2011 Dodge Durango. A vehicle we are extremely happy with. Shannon is honest and he put our needs as a customer before his own. Not only was Shannon honest and helpful during the sale but he has continued to help us with any need or concern after the sale. By far this is the best Dodge dealer in our region to work with.Thanks from the Smith family.

smithgregd

21 de sep. de 2011

I walked in the dealership with a plan and walked out with a new truck. Mr. Hollifeld was very courteous and knowlegde. He listened to my concerns and needs, and helped me, to the fullest, achieve my goal. The price for my trade in, along with the rebates and bonus cash from the buy back event was very pleasing, as it helped fulfill my plan of owning a new Ram 1500. Going to Crown Chrysler Dodge Jeep Ram that day was, honestly, an awesome experience.

Rhonda Adams

16 de sep. de 2011

I would recommend the use of the Crown service department because with my experience with them they were very professional, courteous, and kept me informed at all times. No service was performed without my knowledge and the cost of each repair. Patricia was especially helpful because she seemed to genuinely care about the service of the vehicle and that it was done correctly. She seems to take a personal interest in each aspect of her job. I relly appreciated her perfessionalism and frienliness.Thank You Rhonda Adams

RickyPrichard

24 de ago. de 2011

We had a wonderful buying experience. Great service and friendly staff. We were planning on buying from another instate dealer but Crown had better choices at better prices.

gce

17 de ago. de 2011

I had let the service on my Dodge Magnum RT run a little long because there was no dealer here in Chattanooga... So when Crown opened up, I though I would give them a try. And Boy, am I glad I did. My first experience was with Patricia Neal, service writer and she made me feel confident and welcome right off of the bat. She had a well qualified technician, Matt Clark, ride with me to discuss the problems I was having. After further inspection, Matt discussed with me his findings and some of the technical details behind his diagnosis. He made me comfortable that we would only be doing work that was needed and nothing not needed. I felt confident with his plan but I was a little concerned about the prices on the tires he recommended. So I did significant Internet searches on the tires they recommended. I always felt that buying tires from a Dealership... well you were going to pay a high price. So, I was surprised and please to find that their prices on this high-end 60K mile tire was as good as anyone around... And then I would get the benefit of their mounting, balancing and warranty. I do a lot of Internet searches so if I couldn't find a better price, one does not exist. I sure didn't want to save $25 per tire and have them shipped to me UPS with no mounting, no balancing and no local warranty! Anyway, the bottom line is that if their service is that good... I am pretty sure I would start with them next time I need to buy a car. I appreciate the quality of service and courtesy extended to to me by Patricia Neal and Matt Clark.

Orion6

17 de ago. de 2011

I had a couple of issues with a new vehicle purchased at Crown. Both times the issue was diagnosed and repaired correctly. Each time the techs (James and Steven) explained the issue and what would be required to correct the problem, and the Service Advisor (Patricia)kept me informed of the progress. It is comforting to know that when service is needed, the Service Department employees actually care enough to diagnose and actually make every effort to correct the problem. Most dealerships have a reputation for not taking care of issues without a lot of hassle, but Crown has proven to be just the opposite in fixing it right the first time.

doomviper

17 de ago. de 2011

I had purchased a 2008 Dodge Viper from a Texas dealership that had a few issues when I brought it back to Chattanooga, TN. I took it to Crown Dodge and I couldn't be happier with the service that I received. Not only was my Viper diagnosed correctly, the technician took me back to explain what was happening with the vehicle. The parts I needed to order arrived quickly and I was even offered a shuttle service, free of charge, back to my place of work while they repaired my vehicle. I have owned other Vipers before and have taken them to other dealerships where the friendliness and service was marginal. One dealership even left the keys to my Viper in the ignition while customers were browsing other vehicles in the lot! At Crown, I honestly feel as if they care for my concerns and they really do. Although my vehicle was not kept over night, they assured me that security was one of their core values. They secure all vehicles and treat them with great respect. It's hard to beat the free big screen TV, water, and snacks provided while you wait for your vehicle in the lobby. I will be sure to return whenever I need my vehicles serviced and when I am in the market for another vehicle.

gooddealguy

13 de ago. de 2011

Extremely unfriendly, tried to add $600 in extra dealer profit into a pre negotiated deal at the last minute in the form of a completely unnecessary "doc fee", represented dealer rebates as taxable income to the buyer which therefore had to be reduced. His unprofessionalism lost Crown - and Jeep - a sale today. In today's environment, there is no reason to tolerate this sort of treatment as a customer when better alternatives are in plentiful supply.

longbarbara

11 de ago. de 2011

Rosie was very, nice and very knowledge on the vehicle that we purchased. When we had our leather installed she gave us a car to drive. She treated us like we were family. We would definately refer our families and friends to her. Thanks Rosie, We would purchased another vehicle from your dealership.John Long Barbara Long