Brit

6 de mar. de 2016

I was there an hour from the time I arrived to the time I left. Awesome. They were very helpful, curtious and efficient. I would defiantly recommend them.

New customer

5 de mar. de 2016

Everyone was very attentive and interested in my satisfaction. Super friendly group of folks. This was my first experience with DPat - will recommend to friends and continue to come here for service and other buying needs.

Becky

4 de mar. de 2016

Service was great as always. Will continue coming back. Also, will be recommend Ford D-Patrick to all my friends and family and co workers.

lincoln owner

3 de mar. de 2016

Everyone had the knowledge to assist me. The D-Patrick staff has an excellent rating for customer service. I was very happy with the entire experience including the fact that the allowed me to bring in my vehicle on short notice.

Lblondiej

2 de mar. de 2016

Made appt for oil change and tire rotation everybody was super nice. I would much rather go to d pat than to an oil change place. I highly recommend them !

C-Staff

2 de mar. de 2016

Shelly was excellent. She found the vehicle I needed and wanted with the price I wanted as well. The entire team up front does a tremendous job! Thank you so much!

Gerard

1 de mar. de 2016

Dave did a great job of learning what we needed and finding us a car that fit the bill perfectly. It was a model I had not thought about and would not have looked at otherwise. Quite frankly it was the first (and only) car we looked at for this purchase. D-Pat valued our time, which is important, as car shopping can be about as brutal as anything. This purchase went quickly and smoothly. I'll definitely think of them the next time I am looking to buy a car.

December12

1 de mar. de 2016

My husband and I were instantly put at ease when we worked with our salesperson. From the onset we knew she wasn't going to try to manipulate us or pressure us and she didn't. She was forthcoming and heard and respected our budget and criteria.

Lincoln2013

29 de feb. de 2016

Very pleased with the service department at D-Patrick. The care and attention to detail is remarkable. Kerry and Cody ensured a courtesy car was available. Rebates were completed and paperwork was in order prior to picking up the vehicle. I highly recommend D-Patrick to others.

HAPPY WITH D-PATRICK

29 de feb. de 2016

i HAVE HAD NOTHING BUT EXCELLENT SERVICE FROM D-PATRICK ON MY LINCOLN MXK. I ALWAYS DEAL WITH KERRY DRAPER AND HE HAS ALWAYS BEEN VERY CONSIDERATE AND KIND. THERE IS ANOTHER GUY IN SERVICE THAT I DO NOT KNOW HIS NAME BUT HAVE TALKED WITH HIM ON THE PHONE AND HE WAS ALWAYS VERY KIND ALSO.

Bryty0102

27 de feb. de 2016

I actually had a lot of fun buying my new car. Tom was very friendly, funny and made the experience easy. This was my first time to this dealership and I will tell my friends to come see Tom for their next vehicle purchase. Thank you!!!

OptPrime

27 de feb. de 2016

It was and easy and fast transaction with great customer service! I highly recommend dPat and Faye! Dpat is a locally owned company that values client relationships and word of mouth advertising.

mrtoan

26 de feb. de 2016

Great service, had my work done in a very short timeframe, was very happy with the quick service and ease with dropping off my vehicle and getting called when it was finished

nongim44

26 de feb. de 2016

Excellent service with a friendly staff everyone greets you when you walk in .Easy to schedule appointment and get a renal car that same day.

indiana

26 de feb. de 2016

As always, the service team was friendly and took care of all my service needs. I have used the service department several times and was always pleased.

Jax5

24 de feb. de 2016

Low balled me on my trade in, I'm sure you all see that as a plus, but almost made me get up and leave on the spot. Overall Henry was very good, worked with me, and knew the product.

Pstraw9

24 de feb. de 2016

Shelley was very helpful. She really worked to get me what I felt like was the best deal. She went back and got me a better price on trade in and a better price

Tyler.Rich25

23 de feb. de 2016

I have now bought four different vehicles in my life and I can easily say this time was the best. Bobbi, at D-Patrick Ford, acted like she actually cared instead of just rushing me into a new vehicle. I paid a little more than I wanted, but after the service I got it was more than ok. 6 out of 5 stars. I will be telling people to go there if they need a new car.

Vickykaye

23 de feb. de 2016

We had been out of town and The service department worked with us on a late pick up and took care of our special needs!

aproyster

22 de feb. de 2016

In my 35 years of purchasing cars, I would have to say this is the first time my experience was "fun". From the salesperson (Whitney Herron) to the dealership manager "Tim", my husband and I had "fun" with the new car purchase experience. We received a fair price on the new Ford Escape and a fair price on our trade in. I am now a 3 Ford car family and will definitely return to D Patrick when the time comes for a new car.

2016 MKZ

22 de feb. de 2016

I liked all the help I received with the new technology on this car. Dylan was very patient and informed with the options that I was unfamiliar with.

Amber L Anderson

21 de feb. de 2016

Henry was very nice & helpful. Would recommend anyone I know to go to DPATRICK & buy from him. The entire staff was nice & made purchasing vehicle hassle free.

kklein

21 de feb. de 2016

Top notch customer service with a very friendly staff. They were very helpful with any questions and vehicles are in the shape advertised with accurate prices.

Freydogg81

20 de feb. de 2016

I went in looking for a used truck because thats all i could afford. I walked out in a truck i wanted with a price that i can afford thanks to fey and all the amazing people at d-patrick downtown.

Kaye

17 de feb. de 2016

I am very pleased with my purchase of a new Ford Escape. D-Patrick Ford is an outstanding dealership in terms of sales, service, and a friendly atmosphere that aims to please the customer,

transom68

15 de feb. de 2016

All good. We are going to get an appt. for running boards. They are delayed too much when going back in. It takes about 30 secs.

genso

30 de ene. de 2016

We were shopping for a used SUV in the lower price range as we are both retired and on a fixed income. Initially we came for a 2005 Trailblazer at a price of a little over $5K but soon found it had been sold and ,after considering a few others, left. We came back the next day and were turned over to a very nice salesman who treated us like family and I can't say enough about him. He found us another 2005 Trailblazer LT that had recently been traded in and was somewhat in our price range. After a test drive which went well we returned and I got out and saw that the left front brake rotor had deep grooves in it as did the right side. I voiced my concern about that and then I opened the hood and saw what appeared to be rust stains on the front of the engine which worried me as well. They took it back to the service area to " check everything out". We sat down and discussed our concerns with the salesman and he told us he would do everything he could to make it right. The price for this SUV was much higher than the one we had first come for but we needed one. We were still interested but were basically assured that the service dept. has given a clean bill of health to the engine area but that it did require a brake job. After the sales manager joined us we agreed to a price. We asked about a 30 day warranty but were informed it was an "As is" Suv and they didn't do that. We paid cash and had to sign the as is form as part of the purchase. Everyone at the dealership treated us well and I have nothing bad to say about the way things went. Until after we'd left. Our salesman told us to call him if we had any issues. On our way home, a drive of ten miles, I noticed a check engine light on the instrument panel. I was ill and didn't call immediately but waited till the next morning and called. I told my salesman of the problem and asked if they had checked it out then why didn't they pull the codes because it had to have had them in the computer. I asked him if they could do anything and he said he'd get back to me. He returned my call minutes later and told me he hated to tell me the answer, that I can only assume came from the sales manager, they wouldn't do anything cause I signed the as is agreement. I put a scanned on the computer after that and found not one but seven codes stored that any service department should have found. I am not the type of person who takes complaining to this level and hate this whole deal. I was prepared to pay three or four hundred dollars for a brake job but we're looking at a whole lot more than that now. Everyone tells me I should take it back and demand satisfaction. All we wanted was a good, operable vehicle not one we would need to put a couple thousand more unavailable dollars into.

DocFox

1 de dic. de 2015

D-Patrick Ford is a wonderful dealership. Each salesperson is paid a salary and there is NO high pressure. In fact, there were two other cars I wanted to consider. I found out later that they had been on the lot for several months and salespeople were being offered a $200 bonus. Our salesperson (Fay) steered us to a car she took in trade. With little hassle she showed us this car. She would have made more money selling one of the other cars I was interested in than the great car she put us onto! Like a lot of people today, we checked the price out (using the cell phone) and the price was more than fair and they found me an incredible loan. I got a great car at a great price with a great loan. I am approaching 60, and have bought many cars. This was by far the best experience I have had.

Rob

14 de sep. de 2015

Drove three hours to purchase the car. Looked at it under a service area roof and only saw a scratch on the door, which salesman acknowledged. Wasn't happy, but not a deal killer.Took the car home to clean the filthy interior and noticed the driver seat has had a chemical spilled on the leather and is ruined. The passenger seat has two large scratches across it and is ruined. Drove all the way back (6 hr round trip). Dealer wants to dye the seats instead of replace them. Local detail shop, most highly rated and used by all of the auto dealerships where I live, said that dying the seat is ridiculous on a new car and not to waste the time.Called sales manager at D-Patrick. Left detailed voice message. No response.Called manager over all D-Patrick sales managers. Left detailed voice message. No response.This is going to cost me $600 out of pocket to fix the driver seat, and that leaves the other seat that is scratched and the door that is scratched.Not only would I obviously never do business with D-Patrick again, I would highly recommend that customers who want fair treatment shop anywhere other than D-Patrick. I consider them to be shameless crooks.

Heather_blue2011

7 de may. de 2015

Payed $100 for them to tell us they couldn't diagnose 2 out of the 3 problems we were having. Basically told us nothing and it's our family vehicle. Then tried to sell us new tires and brakes that weren't needed. We were there all day and should have been a few hour job. Very disappointed and will not go back.

James W.

13 de abr. de 2015

First, I just want to thank Shelly Thompson and the staff at downtownD-Patrick Ford! Shelly did a great job at finding the truck I wanted. I have to say that Shelly is honest and really forthcoming with information. It makes the decision making process A lot easier. Shelly will work hard to satisfy your needs.

tjmelton014

9 de abr. de 2015

My dealer was Bobbi Davis and she definitely listened to everything I had to say and made my experience on get a different car a great experience! She did not rush me and showed me all of my options and kept looking until we found something that I loved. I will definitely go back and will recommend her and the the company to all my friends and family! Bobbi Davis will have more of my service in the future years when I'm ready for another vehicle. I love my 2008 Buick Lucerne!!! -Troy M.

Troy M.

8 de abr. de 2015

My dealer was Bobbi Davis and she definitely listened to everything I had to say and found me a great vehicle. They do not sell you cars that you are going to have trouble with and they definitely don't rush you! The friendly talkative guest service will have me back anytime I'm looking for a vehicle and I will recommend going to her to all of my friends and family. .. couldn't be happier with my 2008 buick lucerne!!! -Troy M.

Lorraine and Mandy

5 de abr. de 2015

We're not sure who loved our Mustang more, us or all of the personnel at D-Patrick. We went to the dealership on a Saturday afternoon, told them what we wanted, and they had it on their lot Monday afternoon. Everyone could not have been more friendly or helpful. We would certainly recommend this dealership when looking for a new car.

Kentucky

20 de mar. de 2015

Great experience at D Patrick, Bobbi Davis was great to deal with, she really wanted to help anyway she could. All promises were kept !!!

I Aguilar

7 de mar. de 2015

This is my third purchase from D Patrick Downtown and less then a year.and it turns in to a better experience every time I return, Fay Osborn Siebers, she is the best! Direct, straight to the point, always looking out for me as a customer. Everyone there is always helpful and friendly stuff from finance to service. I have always felt overwhelmed with there customer service and desire to go above and beyond to meet my needs Thank you D Patrick Downtown Ismael Aguilar

J. Miller

31 de ene. de 2015

My old Ford with 93,000 plus miles on it refused to budge this winter & had to be towed. I'm on a fixed income & I thought it would be an ugly situation. I had informed myself as much as I could that evening and expected to be without a car for some days. I was glad that I decided to go with D-Patrick downtown as my expectations were met and then some. The mechanic, Cody, as well as the rest of the people I dealt with displayed exceptional courtesy and communication, confirming my hunch that the fuel system was involved as well as perhaps instability in the ignition. I did not share that with them but their diagnostics confirmed it. Between towing of a Friday night and completion of repair I did not even have to wait 24 hours. Car is "purring" along fine. Sorry I had to miss their customer appreciation event which supported the local Philharmonic youth orchestra. Btw., the cost of the repair was well within national averages. Way to go!

khoss

9 de ene. de 2015

Kevin Overly was excellent help and even though our credit wasn't great, he and the team there found a way to get us financed. Looking forward to building that credit up and getting future cars and/or trucks through him.

Brian S

7 de ene. de 2015

Fay Osborn, she is the best! Direct, straight to the point, always looking out for me as a customer. Everyone there is always helpful, from finance to Cody S in service. I have always felt overwhelmed with there customer service and desire to go above and beyond. I will go to no other place then D pat downtown! Brian Sy

Albert R. Nevill

4 de ene. de 2015

i came in looking for a truck with certain features. I was looking for either new or preowned. I met with Kevin and he found they had a truck like I was looking for. Not only did the truck have the features I wanted, it had much more. I liked the truck and after test driving and a bit of haggling came to a number we could both be happy with. I bought the truck and look forward to enjoying it daily. This is my third buy for D-Patrick in about five years and my fourth overall.

Bob8880

24 de dic. de 2014

Fay (FE) is a honest, straight-forward, and customer service focused reprsentative for DPatrick Ford Downtown. Responsive and very good pricing. Mike in service is the best. Clean, friendly and relaxed "service"center.

Stephanie

22 de dic. de 2014

Paul was great, he stayed in contact with us through text message the entire process even stayed late one night to test drive with us. Had been to other dealerships before returning to Downtown DPatrick and regret looking elsewhere first. Purchased two cars from them and found the entire experience to be great. The manager worked with us to help us get the car my wife really wanted and Jace took us quickly through the final paperwork so we could get out and enjoy the new car.

KMason

12 de dic. de 2014

Shelly and everyone else were great. Buying a car with my wife can be a real experience and they really smoothed it out. This was the 4th vehicle we bought there. We'll go back.

Michelle

11 de dic. de 2014

This was one of the easiest car buying experiences for me! Shelly was really fantastic!

Jan B.

10 de dic. de 2014

Great service and friendly personnel!!! I will miss the this location when they move from downtown, but I will visit the new place.

Doug

5 de dic. de 2014

Lamar was great through the process. So was the entire staff. This is my second truck from Dpatrick and I would highly recommend them.

Fred W

26 de nov. de 2014

Shelly started out meeting us outside and breaking the bad news that the car we were coming to see had just had a deposit put down on it. After that, we picked another car and decided to test drive it. The battery was dead from where the car had set. One would think that this is going to be a bad review; but Shelly and Dylan made our whole experience of buying our first brand new car amazing. Compared to the dealer we had stopped at earlier, the difference was night and day! We were there for over 2 hours from start to finish, but it seemed to fly by. Dylan informed us that this was his first sale and he was already better than the majority of sales people I've dealt with! I would reccommend either one of these to anyone that was in the market for a car/truck. It felt more like we were hanging out with friends rather than buying a new car. DPatrick will be my first stop from now on!

Becky

25 de nov. de 2014

Highly recommend Kevin Overly (Salesperson), Kevin thank you so much for everything, you were very nice, got me through the process very quickly, very professional. I love my vehicle.

gdseric

24 de nov. de 2014

Visited this dealership in my hometown from 250+ miles away to buy a vehicle. Will absolutely do it again, and SOON. Highly recommend Kerry Draper (salesperson). VERY pleased!

GennyRN

22 de nov. de 2014

I really appreciated the service I received from all the staff at D PATRICK. Henry was very helpful and friendly. I will continue to sevice my new car at D PATRICK and will buy my future vehicle's from them. I highly recommend D PATRICK for all your vehicle needs.

Lori

20 de nov. de 2014

Will never buy a car anywhere else! Love this dealership!

Sebring Guy

2 de nov. de 2014

Sales Staff Contacted Me Fast And Were Very Friendly And Helpful!

AmyMichel

2 de feb. de 2014

He was very friendly and was able to get the issue with my car taken care of in a timely manner. He made sure I was happy with the service.

tmk62

31 de ene. de 2014

I went in for an oil change and had a low tire warning.I was taken care of and treated courteously and informed of other things I will need in the near futureby Cody.Thank you.

memmeks

30 de ene. de 2014

After a previous negative experience at another dealership, we were very pleased with the friendliness, knowledge,professionalism and upfront pricing and overall experience with our salesperson, Shelly and the dealership in general.

mdelacoma

22 de ene. de 2014

Kerry is great to work with. All my questions were answered and the buying process was very smooth and easy. I recommend D-Patrick downtown when I can and now I'll add Kerry's name. Great job

jonze5

21 de ene. de 2014

This was one of the easiest purchases I've made. The 130 mile drive was worth it. The ease at which we were able to reach an agreeable price and the friendliness of the staff is commendable.

angelahorton44

21 de ene. de 2014

Fe Osborn did a great job. I also appreciated how she was concerned with me getting the extended warrenty. I would buy another car from her and would recommend her to family and friends.

gvillines

18 de ene. de 2014

Christy in the body shop is extremely friendly and is very good at customer service. She does great follow-up and makes doing business there easy.

gfrazier

17 de ene. de 2014

Upon entering truck lot was greeted by Kevin Overlay. He took me to office and was also greeted by several others including Flynn Odaniel, another Lady salesperson and a couple more, Very friendly! Kevin showed my what I came to look at and we found what I wanted. Price was great and also traded my vehicle due to allowance for it. Finance was easy and Jace the finance guy was great to work with. Everything was very timely and did not have to wait around to complete transaction. Overall experience was a 10, Thanks

Bzwilling

10 de ene. de 2014

Everyone was very nice. Did feel a little rushed when deciding but again, everyone was very nice. Store was very nice. Love my ford fusion. Shelly responded quickly to my Internet search. Thank you!!!

austin123

1 de ene. de 2014

I came in with a price that I thought was reasonable, you met that without a lot of hassle. Your treatment toward a new customer was great, with a friendly atmosphere. follow-up was great.

mld3814

23 de dic. de 2013

IT WAS A FRIDAY MORNING WE WAS GETTING SLEET AND FREEZING RAIN, THE DEFOSTERS STOP WORKING ON MY 05 LARIET AND THE RAIN WAS FREEZING TO MY WINSHEILD I CALLED RYAN HE TOLD ME TO BRING IT IN. WE WAS EXPECTING 6 INCHES OF SNOW, I TOLD HIM I NEEDED MY TRUCK, HE GOT A CALL TO CLOSE THE BUSINESS AT 2 PM DUE TO THE SNOW, BUT RYAN AND THE MECHANIC STAYED OVER TO GET MY TRUCK FIXED. GREAT SERVICE. A BIG THANK YOU TO RYAN AND THE MECHANIC. MIKE DELANEY

Strychnine Sue

13 de dic. de 2013

I took my car in, without an appointment, because the tire pressure light came on, on my way to work. I had also asked about my gas peddle sticking, not expecting them to look at it the same day. Not only did they fix the peddle, but they also flushed the system. Everyone was very friendly and willing to help.

Brian Hardman

13 de dic. de 2013

I was in the market for a new Lincoln MKX and Fay made the experience simply perfect. She was not only friendly and knowledgeable, she provided a low pressure and hassle free sales process. I could not be happier with how well she and the team at D-Patrick handled the whole transaction. Well done, Fay!!!!

Fred a Emory

7 de dic. de 2013

Consistently good service dept for many years with me bringing a wide variety of vehicles in.

Don Hester

5 de dic. de 2013

This is my 3rd new Ford truck product purchased at DPat. I have to say that I was extremely pleased with the expertise and professionalism of Fay Siebers, sales person. She was very thorough and provided careful attention to make sure I understood all of the details related to the particular vehicle. She was just a pleasure to work with. I have never had any negative experience with DPat Ford. From sales to service...it has always been a good experience.

2014 ford fiesta guy

28 de nov. de 2013

paul mullen is a very good car salesman. i had and am still having a great expierance in dealing with him and ford motor company. thankyou very much ford. you rock.

BEwriter

27 de nov. de 2013

I have recently come back as a Ford owner after several years. I purchased a truck from D-Patrick and had also purchased another Ford product for my wife from a small car lot. We recently took both vehicles in for service at D-Patrick Ford. My wife's vehicle was in need of several minor items to be fixed. We left her vehicle on a Saturday and the mechanic stayed to check out all the problems, so that we had a call first thing on Monday with a diagnosis. I told them to go ahead and get done with what they could on Monday and we would p/u that evening. They had everything but two parts in stock. Later they called and said they had located one part there and another at another dealer. They had all fixed by Monday at five when my wife came to pick up vehicle. This is the kind of service that will keep me coming back! Thanks to service department, parts department and the sales team.

Jim, Ryan and Mike

25 de nov. de 2013

Had squeeky brakes after they installed new pads so I took it back and Jim the service manager took care of the problem this is why I buy all of my vehicles and service from the downtown location. They have took care of me for the last 15 years so it looks like I will continue. Thanks to all of the service people involved. Ryan and Mike Thanks

Patti Koller

21 de nov. de 2013

Very efficient and friendly service!!! Would recommend them.

Matt

17 de nov. de 2013

They were very friendly and not demanding. Kevin was an excellent saleman to work with.

EllenDickens

20 de ago. de 2013

Noticed the differential seal on our 2005 F350 had very small wet spot around it, thought preventive maintenance, right? Took it to D Patrick Ford, they stated it was going to be done a certain day, called and stated they had to send it out and it would be a day later. We don't drive the F350 except to pull our 5th Wheel. June comes around, we go to Jacksonville, FL for Mayo clinic with our 36 foot 5th wheel. The night before we leave with our 5th wheel back to Evansville, the truck makes a funny grinding noise. We take it to a Ford dealership in Jacksonville, FL. They tell us that the differential is flooded with a bunch of water and that we should be more careful putting our boat in the water. We don't own a boat and tell them this. They say that or a flood is the only way that much water could be in the differential barring someone putting it in on purpose. At this time, the F350 only has gone less than 3000 miles since D Patrick did the differential which included the drive down there and all of our driving while in Jacksonville. We called D Patrick and of course the warranty on that work has expired and they deny having to out source the work on the truck. The truck was not driven much in Evansville before that time and certainly not during any flood. Guess D Patrick had a heavy boat to move before returning our truck to us and it got away from them. The work didn't even show up on the "my ford site" where it supposedly records all the repairs done to a vehicle by a dealership. Other repairs have, but not this one.

bfrette

25 de ago. de 2005

I bought a brand new 2004 F-150 supercrew. About a $40,000 vehicle. Picked it up at night, went out to eat...blah blah blah. The next day started looking at it and it was COVERED in white/silverish overspray. They dealer traded and drove it through a painting area somewhere and didn't bother getting the paint off. The service department at this place is a JOKE, and I can't write that big enough. I took it down to have the overspray taken off, and they didn't get any of it off, even though they called and told me it was done. And I took it again, same deal. Ended up have to talk to the service manager and he said he didn't see any. I had to walk him around like a baby pointing out all the over spray. It was a nightmare. I have to talk to the owner of all the D Patrick dealerships and he finally got it straightened out. This was an hour drive each way for me to take it down to them. I will NEVER buy a vehicle here again and I would suggest that no one else does either. I have also had a mercedes and dealt with their Mercedes department and it is at least as bad as the Ford dealer and maybe worse. Hands down the worst dealership I have ever been to and I will not be back.