Highly Insulted customer

14 de mar. de 2016

Please excuse my username. I had a terrible experience at a different dealership and there's no way for me to change it. My experience at Dallas Dodge was so incredibly different prompted me to write this review I had the pleasure of purchasing a 2016 dodge Ram from Chad Hickman. Not only was he friendly and respectful of my time he also was extremely knowledgeable about the vehicle I was purchasing. From the moment I walked on a lot Chad made me feel comfortable with his no pressure tactics. I ended up purchasing from him and couldn't be any happier. I would highly recommend that anyone go to Dallas Dodge and specifically see Chad before they purchase a car somewhere else.

mfjeep227

7 de mar. de 2016

UPDATE: I was contacted by Billy Fritz at Dallas Dodge and he turned my whole experience around. He located a brand new 2016 Omaha Orange with the interior I wanted and brought it to Dallas and took the other one back! The new one even had extra features that the previous one didn't and he did an even trade for it so I got a better Jeep for the same price. They wanted to make sure I was happy with my experience and Billy Fritz sure was able to turn the whole experience into something awesome instead of the frustration I was dealing with. Go to Dallas Dodge and ask for Billy Fritz, he's the MAN! :DOn 2/29/2016, I purchased a 2015 Jeep Renegade Latitude from Dallas Dodge in Dallas, TX. I felt like we got an okay deal but the next day I got curious about the mileage as it seemed a bit high for a new car. I pulled a CarFax report on the car and found out it had been reported as stolen in November of 2015 and an insurance claim of some type was paid out on it. I immediately contacted the dealership and spoke with Donald Grayson, the General Manager, who stated that he could look into this for me but, and I quote, "I'm not denying the car was stolen, it happens a lot." I let him know that down the road this could absolutely effect me reselling the vehicle and asked for an explanation. He stated he would get back to me by Friday, March 4, 2016. Not only did he not call me back with an explanation, I left multiple messages for him and after no response, emailed my saleswoman who told me that he was now on vacation! It also now seems suspicious that she told me that the EVT (electronic vehicle tracking system) was missing some information so she'd have to contact me with that information later (which she hasn't yet). I've now filed a formal complaint with Jeep and am waiting to hear back from someone for an explanation. My personal advice to anyone thinking about purchasing a Dodge, Chrysler or Jeep from this dealership is run the other way and if you do decide to purchase a new vehicle from them, make sure to ask if it's ever been stolen.

Genie

4 de mar. de 2016

Went in not sure of exactly what I wanted. They were very helpful and let me test drive all the vehicles I was interested in. They also worked very hard to make the deal happen for me.

jake1

24 de feb. de 2016

Dallas Dodge in Garland, Tx was the second place we went to on day one of car shopping. We were not planning on finding anything our first day. We saw a 2016 Jeep Cherokee and just thought we would inquire. Again, no plans of making a deal. I have to say Jeovanni Zapata was the best at his job and so amazing to work with! His knowledge on the vehicle and all the other cars was impressive. They offered us a deal we could not pass up and matched numbers close to perfect. The rest of the process was a breeze and the staff was friendly and so great to work with. This dealership is an A+ for us and I would recommend them to anyone in the market for purchasing a new car! Especially Jeovanni Zapata! Good guys and they really want to help you! Thank you for all your work and kindness.

The Allen's

11 de feb. de 2016

There is no better dealerships. This is largely because of their sales manager Donald Grayson. You will get best personal service sales and service possible in texas

Rebecca_Becerra

6 de feb. de 2016

I can honestly say i have been buying cars for years, and not once has my experience been as amazing as it was when i went to Dallas Dodge! My Sales person was phenomenal from beginning to end! Went above and beyond to satisfy my every want and need! I was surprised on how much he knew very talented guy! even mike in finance helped me tremendously! I highly recommend this dealer for your next purchase i know i will!!!

Video Producer

19 de ene. de 2016

I have to say that my expectations on my recent purchase of a used 2014 van exceeded all my expectations! From the amazing condition of the vehicle, the salesperson Kris Young to Will in the finance department. This place is dialed in and their people are not pushy, just professional and informative. I will be recommending this dealership and their team to all my friends and family. I do not work for the dealership nor am I being compensated for this positive review. -Darryl Newman, Terrell,, Texas.

Carguy

11 de ene. de 2016

I bought a brand new vehicle from Dallas Dodge on Saturday, 12/19/15 with 70 miles on it. At 350 miles my check engine light came on. I called Christmas Eve, explained the situation and was told to bring it in for service. When I asked if I needed to schedule an appointment I was told it was not necessary. I came in the following Saturday, 12/26/15 to have the check engine light looked at. I was told it was a small vacuum leak, put in a rental, and sent on my way. I picked my Jeep up from being serviced Monday, 12/28/15. The check engine light came on with 938 miles the same week. I made an appointment to bring my vehicle in on 01/02/16 at 8:30am. I arrived at 8:26am, checked in and was told to have a seat in the waiting area. After an hour and a half without an update I approached the service counter to find out what was wrong with my car. Thirty minutes later my service tech came to me to only say they haven't looked at it yet and they are putting me in a rental.I understand repairs take time, not having a part takes time, what I don't understand is why I'm told to schedule an appointment when it "doesn't guarantee my car will be looked at". I expected to leave my car for repairs today. I did not expect to wait two hours without any update and without my car being diagnosed. I did expect some kind of concern, care I've spent the last two Saturday's in this service center with only having 1,000 miles on my car.I emailed the Service Manager of my experience and was told he would have someone contact me. I never spoke with any one and ended up taking my vehicle somewhere to be fixed.A simple update would have been great.

leslye_zapata

4 de ene. de 2016

I had decided to buy a new suv didn't know what kind.Jeovanni salesmen sat down and explained whitch Suv was best for me and my family. And did a Wonderful Job, I recommend to go with Jeovanni. Thank you for my 2016 jeep Cheerokee

buyer123

29 de dic. de 2015

Dealership was very professional and informative. They helped with a bad situation and got us on our way with a new vehicle. Overall time at the dealership was extremely long but only due to us being very picky and indecisive. Our salesperson was very patient while we made a decision and saw the buying process all the way through. Once we decided on a vehicle the negotiations were very easy and financing was done quickly and efficiently. If you are in the market for a Dodge, Jeep, Chrysler or a used vehicle go see these guys.

Bob

20 de dic. de 2015

Jeep's brakes not fixed right the first time. Picked it up the second time and the interior trim was not put back on, but rather laying in the back seat. Obviously nobody checked to be sure the car was fixed correctly either time. The only good news is that there are lots of Chrysler Jeep dealers in Dallas. I'll not be back.

Jsandoval

15 de dic. de 2015

So, I bring in my jeep for the first time because I needed an oil change and the roof had been leaking. I was left stranded without a vehicle because they apparently don't do loaners. On day 2, I called first thing in the morning spoke with a service manager who said he would call me back in 5 minutes. 2 hours later no call. I was then informed by the service rep that They could not find a leak! I told her I could not be without a vehicle and that I would most definitely be around to pick up my jeep. When I got there, there was no paper work and the service rep was nowhere to be found : more waiting. Incompetence and lack of customer service is the reason for my rating.

Likemyjeep2015

25 de nov. de 2015

Just purchased a 2015 Jeep Grand Cherokee Altitude. The experience was great; good customer service and friendly salesmen. I would recommend them to my family and friends.

Car buyer 21

30 de oct. de 2015

The dealership is just a scam who is unorganized n not worth your time. It makes paying customers like me not even want a dodge brand car!

Jcooley5

29 de oct. de 2015

Worst customer service ever, if I could just give my vehicle back and go else where, I would. Waste my time sitting around for hours with no update. I do not recommend buying a car here unless you have at least 4 days of your life to waste sitting around waiting on them.

TxDodgeDriver

25 de oct. de 2015

2013 Dodge Challenger -Car repairs were turn into Dallas Dodge, but they moved the car to Rockwall Dodge for insurance repair. I was giving an estimate 3 weeks for $6500. The actually time was 2 1/2 months, over budget $11,000. The suggested to change the alternator because of a recall and it was under warranty, but it made the starter go out. That cost another $250.00 on top of the deductible. Pick up the car and it was smoking before we can get it home. They service it again because of a loose clamp that was brand new. 2 weeks later, the new alternator service light is on, contact the service manager and getting no response.

Cndybarr537

29 de sep. de 2015

Third vehicle purchased from them and they just keep getting better. Professional, courteous, knowledgeable, fair, honest, and truly concerned that we get the vehicle that we wanted and needed. I highly recommend Dallas Dodge.

NeverAgain

27 de sep. de 2015

This is one of the worst dealerships I have tried to buy a car from. They were rude, unhelpful and unknowledgeable. Our salesman did not know anything about the cars or the sales process. He verbally told us drive out price of the car but when I questioned him, he came back and said the car was really about $3000 more. Neither he, nor Julius, the Internet Sales Manager would give us a firm price on the car and refused to write anything down. Julius was insulting and rude. I called the General Sales Manager-Donald Grayson and told him that his sales team would not give us a drive out price of the car, he said he would call us back in 5 minutes. He never called back. Poor customer service and questionable business ethics start at the top and apparently the General Sales Manger allows this kind of behavior. Fortunately I went to Cars.com and found 964 cars like the one we planned to buy within my driving distance, and the next day, I did buy a $35K Dodge from a different dealer, honest, straight up and friendly.

Lovemyjeep

21 de sep. de 2015

I really am pleased with the kind employees at Dallas Dodge. Everyone was friendly, helpful and courteous. I got a great deal on my jeep and Jiavanni even help me set up all the technology components.

aflowers38

21 de sep. de 2015

Jeovanni was a great helped. Better than I ever expected, he went beyond helping me rather then everywhere else I went. I am very pleased to say that I will refer everyone I know to him and to this dealership. Thanks so much for this wonderful experience.

rivera1208

14 de sep. de 2015

Julius was very helpful. He was able to get us out of a car we owed quite a bit on and into a vehicle that was perfect for our family. Thank you!

DisgustedwDodge

17 de jul. de 2015

I had my vehicle towed to the dealership for engine knocking issues. Should have been fixed under warranty. They didn't fix and when I requested they return my vehicle they couldn't find it! "Maybe it was auctioned" "It could have been sold for salvage" "Your bank probably picked it up" were all the excuses the gave me and now they will not speak to me at all! They even hung up on the corporate office when they attempted to intervene. I have turned the issue over to the JAG office at Fort Benning, where I am stationed, and they are going to put me in touch with a Dallas attorney. Do not trust these people.

shayshay

9 de jul. de 2015

I wake up every morning ready to get in my new car. I loved my sales person, he was a delight to work with. All the staff made me feel they wanted my business.

Suzy

6 de jun. de 2015

Always prompt, courteous, interested and respectful. Listens to concerns and answers questions readily and with patience. Customer is kept informed and can relax knowing their car is in good hands.

Ali911

13 de may. de 2015

I was there today for 3 things one factory recall they took the car inn later on after 2 hrs thhe's call and says they run out of part , from dealer to dealer they can't get the parts even its federal re call , second I had a nail on my tire which they said not repairable the tire they were selling 190$ I took van out went to discount tire they fix at no cost rote across the road from Dallas dodge Unbelievable experience Discount tire on 635 rite by furs 3 engine light check cost 180$ even I bought Platinum 100,000 miles insurance Auto zone did free check engine and it was gas cap Can u believe just a lucky fellow and blessed by others fair servicing people like Discount tire n Auto zone save 400$ n up

E. Salinas

21 de abr. de 2015

I was very pleased with how friendly and helpful everyone was when I visited Dallas Dodge. I had an appointment to meet with Valentine Daniels about a specific car. He put me at ease with his friendly approach and level or professionalism. He made the trade in and purchase process quick and easy. Valentine worked with me to ensure that I received the best deal and trade in value for my vehicle. Buying a new car has never been such a smooth and pleasant experience for me as it was at Dallas Dodge. Not only did Valentine exceed my expectations and deliver great customer service, but Donald Grayson and Oscar Boyd made me feel confident that I was in great hands. I would highly recommend Valentine Daniels and Dallas Dodge to anyone purchasing a new vehicle or trading in a car. Thank you to everyone who took great care of me!Erica M. Salinas

NissanFox

9 de feb. de 2015

I sent in an internet lead and was contacted by Ray Berard quickly. He not only helped learn what I wanted, but also gave me information that made me feel that my wishes were being heard. I knew that I wanted the rogue and he was able to help me via text and phone calls through the initial process. By the time that I went in for the test drive that night, I was greeted with Ray's friendly attitude and wide knowledge of the car. He took time out of his night to stay late to help me purchase the car of my dreams. Though I bought the car, I still needed to trade in my old Honda. Ray Berard came in on his day off to see me through the trade in process, and waited for over an hour as my car was was stuck in traffic because it was being delivered in the rain. He gave me a great deal and I really feel that he was easy to connect with and was the most helpful person that I have met at a car dealership. After the initial purchase, Ray took the time to show me the features of the car so I knew exactly what every button and feature in the car was. I am forever grateful for Ray at Dallas Dodge for making my first official car buying experience the best one.

mzpam

4 de feb. de 2015

I had a great experience purchasing my 2013 Dodge Avenger. I spoke with internet salesman Billy for first contact and explained the situation about how I was treated badly and negatively (no call backs, no feedback or no updates on progress) by some of the competitors when you don't have the best of credit. I call Dallas Dodge and received the best service by my sales person Dan, he was awesome; Dan did all the things the competitor sales persons did not do. Dan even purchase me a beverage while I waited on the deal to go through. I liked the fact I was not constantly annoyed by a talking sales person until I need to be spoken with about the deal.I had to leave for bit and soon as the financial person (Anita) got the deal done he called me to come pick up my new car. The financial person Anita was great, she went over everything and had a great attitude. I enjoyed the experience and recommended Dallas Dodge to others soon as I left.

edramos27

19 de ene. de 2015

I receive great service when purchasing a pre-own truck. Kudos to Ray Berard and Anita for the great experience and being so professional!!a

sinfonia13

24 de oct. de 2014

FROM SALES PERSON TO MANAGER THERE ALL LIARS AND WILL SCREW YOU OVER TIME AND TIME AGAIN. I should of just stayed with ford. Poor excuse of a dealership.

catbyrd

3 de oct. de 2014

DO NOT do business with these people. The Dallas police department has more than one complaint about them. Do not sign a conditional delivery form. They take your down payment; will not file the paperwork to complete your financing, even when your loan is approved. Within a few days, they make a false report to the police that you have not made timely payments and REPO your car. There are plenty of reputable car dealerships in the Metroplex, don't buy yourself a headache by doing business with Dallas Dodge Chrysler Jeep.

Mamabird55

20 de jun. de 2014

I took my car in on May 24, 2014 because the engine light came on, and I had a recall (the timing chain tensioner). My husband put a note on the dashboard to use fully synthetic oil, only. Of course they didn't do that, then wanted to charge us for the difference in price. They said they didn't know they needed to drain the oil for the recall. Really? Then they said there were no stored codes for the "check engine light". So we took the car home. On May 29 the engine light came on again, while driving home from work on a busy interstate at 5pm. Luckily, I was near the dealer and the car was running ok. This time they said there were 2 pages of stored codes (no stored codes 5 days earlier??) The guy said, there were too many codes, and he didn't know what they were for. He said, he'll clear the codes, and send me home and for me to bring the car back when the light comes on again. I have one of the first 2011 Dodge Charger R/T with the Road & Track Package....love my car and the Hemi. So I asked is that gonna hurt my engine? Is that bad for the car? Will I get home safely? (I'm female, and my husband was out of town) I won't get stuck? I live in the country. He said it's fine, you'll get home ok. I'll bring the car around for you. 10 minutes later he said he'll keep the car to see what's wrong with it. hmm?? Should have said that first. 5 days later, they still had no clue what was wrong with it, they couldn't tell me what the codes were for, I asked to speak with the tech, the manager, everyone was at lunch. So he says the tech will drive my car to his house for the night and bring it back in the morning. I said H...NO! Have my car ready for pick up. He then says it's running fine, nothing is wrong with it. So I pick it up...again. I called the dealer and complained, they didn't care. June 4, my car breaks down on the same interstate on my way home at 5pm, it's 100 degrees out and my husband is working out of town, again. In a skirt, I climb up the steep embankment to find I'm at Forrest and 635, not a safe area. This happened because Dallas Dodge had my car for 5 days and couldn't figure out what was wrong. I waited until 8pm for the tow truck, they took it to Richardson Dodge. I handed the lady at the counter the 2 page print out of my codes, and she read through them all. Telling me what each one meant. They had it fixed and on the road in a day. I gave her a hug, she has no idea what I went through.If Dallas Dodge had looked at my car, and knew how to read the codes I wouldn't have had such a traumatic experience. They were awful. I will never, ever go there again for anything.

cruzn_51

20 de nov. de 2012

Went in their on a last hope and came out happy. Treated me great from the start got the car I wanted at a good price. Roberto and Sam are very friendly and made my car buying experience a great one.

jreeddallas

14 de feb. de 2012

Anyone saying they have had any decent experience with the service department must have picked the wrong dealership to review. I bought my Jeep new from Dallas Dodge and after experiencing the service department could not wait to get rid of it. The bad experiences I have had with this dealership are too numerous to recite. I would never consider visiting this place again even if they gave me a free car and promised to service it for free. Run as fast as you can from Dallas Dodge and Rockwall Dodge.

jkate84

25 de jul. de 2011

I've never written a bad review before but honestly I have warn others after receiving the WORST customer service ever by Dallas Dodge Jeep Chrysler. All in all, if you're OK with repeated un-returned phone calls, descriptive "they're working on it" responses (not knowing the issue at hand and/or giving approval for such work), explanation of service costs (ignoring the fact that you have a warranty), unnecessary markup on a Jeep MSRP parts (not including installation, had verified with my original dealership where I purchased the vehicle as well as another Dallas area dealership), having your service rep take the day off and NO ONE is assigned to handle open issues from the previous day only to leave at closing time with your vehicle to have the service issue reoccur after 20 miles, then by all means take your vehicle here. Do yourself a favor and do NOT take your vehicle to Dallas Dodge Jeep Chrysler. The next morning I drove 200 miles to my dealership where I purchased the vehicle only to find out my issue was common in Jeep Wranglers with my motor and that it needed a basic tune up (new spark plugs) to resolve the issue and that the work performed on my vehicle by Dallas Dodge doesn't necessarily fix the diagnosis they gave me. Thank you Dallas Dodge Chrysler Jeep for wasting my money and time.

DRinTX

18 de may. de 2011

As long as the manager who runs the service department it is in charge of it this dealership can never be a Five Stare dealership in my opinion. He exemplifies the worst in customer service and satisfaction, also in professionalism. It's sad, because my Chrysler has been a wonderful car. I have nearly 145,000 miles on it and it's never given me any problem. I had always intended to buy a new Chrysler when I was ready for a new car. But now I guess I'll just go on down to the Nissan dealership in Mesquite when I'm ready for a new ride. :( Oh well there's $25,000 that Dallas Dodge won't be getting from my next sale. That being said, the Sales dept might be A#1 still.... they were when I bought my car. Sad how one person can bring a whole dealership down.

betty maier

25 de ago. de 2010

RICK L. SOLD ME THE CAR AND THE SALES MANANGER MIKE WORKED WITH RICK TO GET THE OPTIONS I WANTED ON A AUTO. THE FIRST CAR WAS READY FOR DELIVERY WHEN I DECOVERED THAT IT DID NOT HAVE TWO OPTIONS I WANTED AND UNDERSTOOD WERE ON THE CAR. THE SALESMANANGER REWORKED THE DEAL WITH ANOTHER CAR WITH THESE OPTION TO MY SATISFACTION. THEY MADE ME FEEL VERY COMFORTABLE THAT IT ALL HAD TO BE REDONE. DUSTIN Q HELPED SET UP ALL THE OPTION SUCH AS BLUETOOTH. MY OVERALL EXPERIENCE WAS A-ONE.

zaraide

13 de may. de 2010

I bought my truck in 2004 at Dallas Dodge and have been taking my truck to the service department since then. The waiting area is always nice and clean or if you need a ride home or to work they can take care of that too. Great service, great price, and best of all, great people. Thanks!

stephens501

13 de may. de 2010

Michael Quinnie is Great! He made the buying experience fun with his great sense of humor. The dealership is huge and has been kept in top shape. My wife and I have had our previous vehicles serviced there many times with great results. The dealership must support training in a big way as everyone that we have dealt with there have been top notch. And that is something that I would not say about many other dealership that I have visited.

tgrubbs

10 de may. de 2010

wonderful experience with friendly and knowledgeable staff. I will definitely come back for my next jeep. I was just driving along and saw your dealership and was immediately drawn it. the atmosphere and staff were all very inviting and helpful. All in all it was a great experience.

John R. Williamson

6 de may. de 2010

I was pleased with the friendliness,quality of work, ant he fact that my vehicle was serviced quicly. I went in to have my oil changed and tires rotated, Before any additional work was done, the service specialist went ove what additional services were needed, provided a price for each service, and let me make the decision as to whether I wanted to have the additional work done.I recommend the wok and service provided by Dallas Dodge.

alicel

29 de abr. de 2010

This was my first experience at Dallas Dodge and I was thoroughly impressed ....from the moment I walked on the lot, I was greeted. They totally explained everything carefully to me about what my car needed...and did not lose patience when I asked questions. The price for all the work they did was reasonable and I was even surprised when I picked up my car and they had washed it for me! These are troubling times in our country with all of the changes in the car industry. I am so pleased that I have found a local dealership which is so well run! I highly recommend Dallas Dodge! (Laurie, Dallas, TX)

Btip11

20 de abr. de 2010

I went in to get routine maintnance done on my jeep. I am always greeted when i drive up by a service rep. I usually go through Bill Marshall but even the few times he has not been there the other reps are very friendly. no matter what i have done the service rep always explains everything to me and when they can show me the part/problem that they are talking about and answer all my questions.They are very knowledgable and explain everything out in detail from the problem to the price which they are usually within pennies of the total bill. The prices are very competitive and usually very close if not the same in some instances to other non dealership shops.

wcrown

20 de abr. de 2010

When getting my car serviced Jeff has always been terrific.He recommends valuable things to be done and is very competitivewith oil changes and tires.I have always had great luck with servicing. Sales is another story.I have purchased at least 5 jeeps from you and 1 chrysler.The last sales experience was a major pain. I had asked them to have everything ready because I did not have much time I ended up in your dealership 5 hours.

mc2882

10 de abr. de 2010

The reason I started going to Dallas Dodge was not to buy a vehicle, you can do that anywhere. Dallas Dodge is known for the Service Department. Their staff is top notch and friendly. Being a woman, I have been told that parts are needed during routine oil changes at other dealers but that isn't the case with these guys. During the last oil change, Rusty came to get me and say, "well, there isn't one thing extra that I can sale you". The trust I have with him is great and usually very hard to come by in dealing with autos. He quoted me a price for new tires and a month later I returned to purchase them and surely enough, the price was still good. The added touch of a car wash was what customer service is truly about. Being from the country, most of my friends drive Dodge Duallies and we all say the same thing, you want service on a dodge??? take it to these guys.

sandor61

5 de abr. de 2010

I was very impressed with the professionalism of the sales person I worked with. Ted was very knowledgeable of the product line. I did manage to stump him with a question to which he did not know the answer, but, he researched the question and called me back within a few hours with the answer. I was very impressed with Ted's attitude and professional demeanor yet he was not a stuffy suit kind of salesman. I would recommend Ted to anyone who wants to purchase a vehicle and wants the straight scoop on the deal. The entire even was very family friendly and I really felt at ease during the process. Not once did I get the feeling that I was being taken advantage of in the least bit.I have purchased several vehicles from Dallas Dodge in the past and have not regretted that decision as of yet.

punkypoo

5 de abr. de 2010

I was looking to purchase a new Jeep Wrangler. The salesman, Ted, was very helpful and knew the product. Being a female buying a car, and even though my husband was with me, Ted, dealt with me and did not try and sell the vehicle through my husband. Both he and Chris made buying a new vehicle fun again. Thanks guys!

ottoj

2 de abr. de 2010

The sales and finacial staff were amazing. They did not try to wheel and deal us. We never felt pressure to do anything we did not want. Overall a fantastic experience from the moment we walked through the doors for our prearranged appointment until we left with our new truck.

okkidd

31 de mar. de 2010

The dealership was clean and the atmosphere was great. I had several choices of vehicles to choose from. Michael gave me great advice on my choices of vehicles. The dealership gave me a good deal on my trade-in. I would highly recommend the dealership to all my freinds.

lattaway

11 de mar. de 2010

I originally went to Dallas Dodge for an oil change, upon there 26 point inspection, they determined that my filter was dirty causing me to spend more money on gas than normal. Also they say that one of my signal lights were out and i appreciated that because that possibly prevented me from getting a traffic citation for not knowing it was out. I will definately use them and recommend them to others!!

megboshell

4 de mar. de 2010

I scheduled an appointment for an oil change with Bill and when I arrived we discussed a vibration I was feeling at a pretty good rate of speed. Bill made a recommendation to have my tires balanced (which I took him up on). My girl handles as fantastic as the day we rolled off the lot!I love working with Bill because he does not talk down to me because I'm a girl OR assume I have no idea what makes the car go other than the gas pedal. His ability to communicate so easily with customers coupled with his vast knowledge of vehicles(we have 2 Patriots, 1 Cherokee, and 1 Ram)is a tremendous asset. I feel like I have my very own pit crew.The ladies at the cashier desk are a dream! They are smart, courteous and dedicated to helping customers. And customers who wait on their cars are not always the nicest group of folks. We get cranky. Elizabeth was nothing but sweet and helpful, if she was the only person I came in contact with at the dealership my impression would be the same. Fantastic! I really appreciate the efforts that Bill and Elizabeth put forth with all their customers because it shows they care about me, teh other customers and Dallas Dodge.

mlkinsey1

3 de mar. de 2010

The entire experience with Dallas Dodge service department was as good as to be expected with what I had done...Customer Service, Quality of work, Friedliness of the employees was all very acceptable...the only item I found to be not up to what I expected was when my vehicle was returned, after I paid for the repair and was handed the keys, I had to spend several minutes looking for it parked against the south side fence...in the cashiers defense she did tell me if the vehicle was not directly outside to let her know and it would be brought up...but in the grand scheme of things that was not a big deal in my eyes...also...the Hispanic female cashier that waited on me was very friendly and did explain the work that was performed...Larry Kinsey MBA, PMP, 6sMBB, CME, CSE