TJAOrr

7 de abr. de 2016

I have purchased 3 cars from Darcars Volvo - 2 Volvos and a pre-owned Audi. My experience has been phenomenal! They worked with me when my car history was terrible, I was fortunate that Mr. Arman gave me a chance to buy a car the right way. Mark in Finance helped me secure financing and I was able to get the exact cars that I wanted! Talbot on the Sales team has always been awesome at getting me transferred from one vehicle to my next Darcars Volvo purchase!Simply put, this is a great dealership with great people who go above & beyond to help you with every facet of a car purchase!I'll definitely be back when it is time for a new car! HIGHLY RECOMMEND!!!

Kun F.

20 de feb. de 2016

When I first time walked in Darcars Volvo, the new XC90 is just on the market. There was no real demo car yet. Danny gave me a warm welcome and promised to let me know when test drive is available. After 3 months, I almost forgot my visit when receiving Danny's call. After that everything goes very well. Danny was very passionate introducing all available cars for us. We are very satisfy with his advice and service. The General sales manager Alex Pedram is also very nice and professional He helped us finding the pefect car we final bought.

mpq7204

16 de feb. de 2016

The entire team was very helpful and knowledgeable. The overall experience was quick and efficient, as Danny is very personable. Very satisfying and definitely recommend!

Joan P

14 de feb. de 2016

Danny Javaherian was amazing - helped me figure out the right car, the right model. I ended up buying elsewhere because of timing, but would definitely go back and see Danny and his boss Alex. Both were really working on my behalf.

craigkim

9 de feb. de 2016

Had a great buying experience thanks to Alexander Arman. He went above and beyond expectations. We talked to every Volvo in the region before purchasing an XC90 and this was by far the most pleasant experience for us.

carman101

22 de ene. de 2016

I had a quick and easy experience purchasing a used car. Danny was not pushy, and explained the history of the car. All in all it was a satisfying experience.

Chai3636

21 de ene. de 2016

I bought my 1st used certified Volvo s60, this year. I went to the dealership, at least 3 or 4 times, test driving, etc.. before deciding to buy. Danny Javaherian, was excellent to work with! There was no pressure(no need, the car, sold itself!). I felt that he gave me the best deal that he could. Even now, if I pick up the phone, he is ready and happy to help me, in any way. No regrets, at all!Thank you!

Yuzuki

22 de dic. de 2015

Both Alexander and Danny were very warm, knowledgable, most importantly, not pushy, nor arrogant. They are very upfront, professional, patient. And there was no surprises, that's exactly what we needed.. The 2016 Volvo XC90 was for my friends, they were not even thinking of Volvo when we started car hunting, but now they are very happy Volvo members.. I stick with my Lexus, but who knows the future... Momo Yuzuki

Andrew

21 de dic. de 2015

I am a long-time Volvo owner and DARCARS is absolutely, by far, the worst dealership I've ever encountered. I would NEVER buy a car from them. After filing a complaint about them having sold a car out from under me while the paperwork was being completed, their Customer Service Rep Jamie contacted me and said she would follow-up within a day. That was 2 weeks ago, still haven't heard from her. They are untrustworthy from top to bottom.

DarCar Volvo Fan in Reston, VA

18 de dic. de 2015

Could not have had a better "shopping and buying" experience! Marlin was outstanding in his role, telling us anything and everything about every vehicle we test drove...and it was quite a few! Alexander Arman made the actual purchasing process far less painful than I anticipated. He was pleasant, professional, and very easy to talk to. Overall, a great experience to get a vehicle (XC60) I love driving!

EOMika

18 de dic. de 2015

I can not speak highly enough of the great service we received at DARCARS Volvo. From the first test drive to the signing of the lease papers and driving off the lot, we were met with friendly, professional and "no pressure" assistance. We were trying to decide between an Acura RDX, a Lexus RX and a Volvo XC60, but the Volvo was a superior product and DARCARS Volvo offered us more bang for the buck. The Volvo sales staff were passionate and enthusiastic about their product, and it transmitted itself unto us. Danny Javaherian and Alexander Arman deserve special thanks for their outstanding service. We feel like we are now part of the Volvo family.

Volvo Fan

17 de dic. de 2015

From the moment we called (late at night) to say we were on our way over to see what they had in xc60's, our experience was professional, friendly, and attentive. Marlin, who went on more test drives that night and the next day than he probably wanted to, was incredibly knowledgeable about all the features and options of just about any vehicle on the lot. He was very helpful in guiding me to the features I wanted. Alexander Arman, GM, was a pure pleasure to "haggle" with! Overall, this experience is the best we have ever had in purchasing a new vehicle!

Antiquity

27 de nov. de 2015

Hi Tom,Trusting that your Thanksgiving holiday was restful and peaceful. As usual, my service visit was pleasant and productive. I was 100% satisfied with my service consultation and plans for resolution of my issues. I always like having the opportunity to speak with you prior to bringing my car in for service, which allows me to determine the level of severity of the problem. Should I drive in or have the car towed in or whatever. Thanks for your warm welcome, reassuring smiles, service explanations and options, the coupon discount and all you do to make my visit pleasant.After the service diagnostics test, Roberto comes out with a smile and greetings. Then he opens up the print -outs which shows the test results which indicate sensor # 4 is the one most in need of being replaced. I also learned there are four sensors,-two in front and two in the back. So we agreed to replace one at this time.As always, I always enjoy that Haroon takes time from his busy routine to chat with me about the weather, my car and its problems ( smiles). He is always knowledgeable about my car and the options for service and repairs.I continue to feel very comfortable with bringing my car to 355 Volvo because I have confidence in the service repairs and the service personnel who is always available to answer questions and to provide any accommodation possible. I missed seeing Regina this time but was greeted nicely by the porters and other personnel. Mr. Bijan always has a great smile and greeting and seems the happiest when he is busy!To top off the great service, my car is returned to me clean and shiny inside and out!See you one day next week to have that sensor installed!G. Knox

johnmorales

22 de nov. de 2015

It's hard to believe, but I assure you this was the best experience I've ever had at a car dealership. Dealers will tell you anything, but Alexander stood by everything he said. They made me happy with a great deal and an amazing car. I will buy from you again for sure, and already recommended you to my family! Great job Alexander, Mark, and Charles!! :)

Champ-Lopes

20 de nov. de 2015

Good eveningIt's with great pleasure to comment on my last visit and previous visit to Darcars Volvo. I own a 2004 C70 Volvo and I will not trust any repairs and or inspections to any dealership but Darcars. My experience from the moment I pull up to the moment I pull out has been exceptional. I can always expect to be treated with respect. The quality of service has has been ?outstanding. Mr. Thomas Mangum is second to none in providing customer service and overall assistance each time I've had to bring my vehicle in. He has always provided the utmost professionalism and respect and complete knowledge in explaining services necessary for my vehicle. Darcars Volvo is well known to many of my friends because I always share my experience and my complete satisfaction of the service I receive from your Darcars.Although I live in Upper Marlboro, I will continue to bring my vehicle to Darcars Volvo in Rockville via Mr. Thomas Mangum! My intent is to purchase a pre-owned 2013 SUV, probably early spring, always looking for a great deal!!AppreciativelyBillie Champ Lopes

Overthemoon

17 de nov. de 2015

I have bought, sold and traded-in cars all my life. It was never a "pleasant" experience, I'm sure many of you can relate. After all these years I can finally say I have found the perfect place with the BEST EXPERIENCE EVER!! I had the pleasure of working with Alexander Arman (GM) and Mark Filipovic (Finance) and I could not be more pleased with my experience. Alexander was unbelievably helpful and I was actually able to relax and enjoy the process rather than what I have previously had endured at other dealerships. My confidence in Alexander and Mark has reestablished my faith in what a great experience means.Needless to say, I WILL return and I will refer my friends and relatives to Alexander and his team. Life is too short to have to deal with what other dealerships put a customer through!!! Thank you Alexander for the truly awesome experience, you have a customer for life!!

Larissa Snyder

7 de nov. de 2015

This is agreat dealership. The prices are quite fair, but the best part is the General Manager Alexander Arman. He is super attentive to the customer'needsand conserns and will do his absolute best to meet your needs.

mustlovebaseball08

1 de nov. de 2015

Last month I had the absolute BEST experience working with Dante (Sales Manager) and Alexander (GM) to purchase a used vehicle at Darcars Volvo. The entire sales team was exceptionally patient as I worked through negotiating a deal that worked with my budget. I walked away with a great deal on a sweet Jeep that I've been actively trying to find over the last year and finally found on the lot. I can honestly say this dealership treated me with the utmost respect, kindness and understanding and have taken EXCELLENT care of me since the time I walked through the doors on October 17th. I am sooooooo HAPPY with the entire experience working with the team at Darcars Volvo!!!

mariejgon

28 de oct. de 2015

I have owned two Volvo thus far and my new xc 60 by far is the most wonderful experience yet. Volvo lives up to its every word of comfort beauty, incredible technology and customer service. If you are going to buy a new car I would first go to Volvo the experience is well worth it!!

Nick

24 de oct. de 2015

Danny bought a car from my father 2 years ago and left a lasting positive impression. When I needed a reliable vehicle for a new job, Danny picked me up at the Metro station and spent about 7 hours making sure that I was satisfied. I met and worked with Alexander, Dante, and Mike. They were all polite, kind, and patient. When my friends need a car, I will personally bring them here.

kalpdxdc

3 de oct. de 2015

Alexander and everyone at Darcars Volvo, including Dante, Jason, and Danny were very kind and extremely helpful. There was no hassle in trading in my car and getting a new Volvo S60, and I love it. I have bought and leased two cars there on separate occasions and have always received quality service and will certainly go back for my next Volvo. Thank you Darcars team.

VJ78

20 de sep. de 2015

I saw the car advertised in the web and sent an inquiry. Within hours I was contacted and with in a few hours I was contacted by the dealership.It was a great experience - everyone at the dealership had a smile, were helpful, very professional, and courteous in in the whole process. The GM - Alexander Arman was understanding to my needs and offered the deal I wanted. The other staff were in tuned to my needs and not was their agenda (to get a sale). Price negotiation experience was the best I have ever gone through. I was in and out in under three hours with a car.I would recommend this dealership to all - my only wish they sold other brands as well.

MaryFP

12 de sep. de 2015

We found the car listed on the dealer website, and after confirming the price andavailability with Alexander Arman, went to see and drive it that afternoon.Charles Grant was extremely helpful and informative on our test drive. Mark was extremelyefficient getting the paperwork done.My new-to-me S60 is a truly handsome car. Even more thanthe fantastic car and exceptional value, I appreciated the exceptional service, friendliness and professionalism. Purchasing this car was a very positive experience.

MEINDC

22 de ago. de 2015

This is the third Volvo I have purchased from DARCARS and as usual, I am very happy with the experience. I got exactly the car I wanted at a great price and was able to complete the process and drive off in my new car with the minimum of hassle. Thank you to Alexander Arman and his team!

Darryn

18 de ago. de 2015

I had a really great experience working with Alexander and his team. I bought a used Volvo from them earlier this year and traded it in for a new XC90. They were very accommodating! The guy running the finance department was also very well informed, fast, efficient and easy to work with. If you're thinking about buying a Volvo in the DMV, Darcars should be your go-to dealership.

John

12 de jul. de 2015

Danny Javaherian was great. We needed something very specific and he worked with us to find it. Danny is a very friendly and knowledgeable salesman and really made the car buying experience much better than it usually is. Management then stepped in and made the deal happen. We couldnt be happier with our new car and highly recommend both DARCARS Volvo and Danny.

MST

9 de jul. de 2015

Well, what can I say? I have been getting cars from this dealership since 2006...so far 7! I can't get enough of the cars (gorgeous, sporty, sleek, elegant, safe - I can go on and on). Latest beauties - XC60 and S60, which are hot! The guys that work there are friendly, courteous, and make sure I leave there happy. I have worked with Danny a few times and love his sense of humor. When shopping there, ask for him! I still recommend Volvos and this dealership.

JulieM

1 de jul. de 2015

We've been working with Alexander Arman, general manager, for over a year now, waiting for the new XC90 to come out. We had contemplated leaving the Volvo family and trying another brand of car, but are so happy we didn't. Alexander and the entire staff at Darcars Volvo are top notch professionals that are also warm, friendly and willing to go that extra mile for their customer. We are now loving our new car and will continue our loyalty to this dealership.

Julie M.

1 de jul. de 2015

We've been working with Alexander Arman, general manager, for over a year now, waiting for the new XC90 to come out. We had contemplated leaving the Volvo family and trying another brand of car, but are so happy we didn't. Alexander and the entire staff at Darcars Volvo are top notch professionals that are also warm, friendly and willing to go that extra mile for their customer. We are now loving our new car and will continue our loyalty to this dealership.

mollytyg

27 de jun. de 2015

I found my new car on the Volvo dealer website... a V60 wagon in a color other than black is hard to find! Darcars not only had the car in the color I wanted, but with all the features I wanted and nothing more. To top it all off, the price was incredible. So I called Darcars and my buying experience was so simple. I live in Cincinnati, but was flying through Baltimore so I could pick it up a week later and drive it home. I arranged everything over the internet and Charles & Alexander took great care of me. The process could not have been easier. Thank you Alexander & Charles, and all of the staff at Darcars. I couldn't be happier.

Ellen O.

7 de jun. de 2015

Darcars delivers even more than the high level of quality that you would expect from Volvo. They are not pushing for a sale, they just want you to love Volvos. The managers Alexander Arman and Alex Pedram are visible and involved with the customers to insure that they are satisfied with their purchasing experience. Marlin is an expert on all of the technology and features of the Volvo. He explains everything thoroughly and patiently. I had a very positive experience at Darcars and I can say first hand that they treat customers with respect and professionalism.

Henrik

5 de jun. de 2015

We recently bought a Volvo XC60 from DARCARS and had a wonderful experience. From the first contact we had when we emailed them about a car we found on their website, to our visit with them at the dealership and even through a follow-up call after we drove our car home, the entire process was pleasant, easy, and helpful. Alexander the General Manger, Danny at Sales and Mike at Finance are all excellent to deal with and worked with us on getting the car we wanted, securing the best deal and taking care of our trade-in. Our XC60 is in excellent condition and we couldnt be more pleased. DARCARS will definitely be the first place we go when we buy our next automobile.

ecmdc

25 de may. de 2015

We had an amazing experience with this dealership, particularly with Alexander. He was with us every step of the way, and made buying our new car easy and enjoyable from our first meeting until we drove it off the lot. We highly recommend DarCars!

srs

19 de may. de 2015

The service department was bent on replacing a DIM module when the instrument cluster went out. They had already replaced the CEM module and told them that it only goes out when it rains. They do not listen and insist that the DIM module needs to be replaced. Think that I replaced the CEM module for no reason since it is the exact same symptoms. Working with VOLVO directly and getting a second opinion. That was the last time that I will go to their dealership. It was sucking a lot of money each time.

Jimmy H

13 de may. de 2015

This is my second review just because my first one was in mandarin and was rejected. Darcars Volvo placed a sale ad in local Chinese newspaper. With that newspaper I walked in the dealership, talk to Biyun briefly and handed her the newspaper, told her my intentionand. Shortly I had the car I want and driven home. I am very pleased and satisfied with their professional services. Thank you very much to both of you, Biyun and Alex. After couple months of driving my XC60 2015.5, I am so glad that I bought this car. It is fun to drive and feel very safe. Most importantly that the gas mileage exceed my expectations to above 30 miles per gallon. I strongly recommend this car to whoever thinking buying a new car.

RevRayMac

11 de may. de 2015

My wife and I had a wonderful experience at DarCars Volvo. There was no hard sell and we were given all the information we needed to make the correct decision for us!

legallyb

19 de abr. de 2015

The BEST car buying experience we have ever had. We bought a 2012 S60 and I can safely say we will be back in the future. Alexander took care of us, and worked with us to get the car we wanted in budget. He is a superb manager. We also worked with Marlin who was very knowledgeable. He helped us find the right car without being pushy or rude. We also appreciated Mark, who worked some real magic in the finance department. We highly recommend considering this dealership for your next car. The customer service was unbelievable and they will not disappoint.

avrilw

19 de abr. de 2015

I was in the market for a new car, and contacted many other dealerships. Once I went into this location, my instinct went into a positive drive, I knew I was in good hands.Alexander, Talbot and the other team members were above superb!!!They listen to me carefully and provided the responses relevant to the queries.Their knowledge, and expertise assisted me in the decision to go forward with the transaction for the XC60. They were very respectful, communicated clearly, and very receptive to my likes and dislikes as to what I required in the vehicle.They are very professional, and sent out emails to inquire how I was "enjoying the car". As the number ONE place for car search, lease or purchase, I have started informing relatives and friends, of their outstanding competency.I am 100% SATISFIED!!!!!

Avril

19 de abr. de 2015

I was in the market for a new car, and contacted many other dealerships. Once I went into this location, my instinct went into a positive drive, I knew I was in good hands. Alexander, Talbot and the other team members were above superb!!! They listen to me carefully and provided the responses relevant to the queries. Their knowledge, and expertise assisted me in the decision to go forward with the transaction for the XC60. They were very respectful, communicated clearly, and very receptive to my likes and dislikes as to what I required in the vehicle. They are very professional, and sent out emails to inquire how I was "enjoying the car". As the number ONE place for car search, lease or purchase, I have started informing relatives and friends, of their outstanding competency. I am 100% SATISFIED!!!!!

Melody Lew

8 de abr. de 2015

I found myself a definitely Volvo lover since owning my first Volvo S60 twelve years earlier. I now have third one because Volvo keeps making cars with more great features that I love. Just highlight a few small touches in here: 1, Rear Park Assist Camera. I now cannot imagine driving a car without this feature because I would feel blind. 2, Blind Spot Information (BLIS) package. It alerts blind spots and cameras assist me for front and rear parking. 3, Engine stops running when I stop at a red light. I guess this feature saves me some money on gas without me even knowing it. Also, I just cannot believe I enjoy the quietness that I never experienced. 4, The warranty and maintenance program are quite attractive. 5, Financial plan is fair. Buying a Volvo at DARCARS Volvo in Rockville is always a pleasant experience. I don't recall I bargained with them. I believe I paid what the car I had purchased worth. I automatically trusted general manager Alexandra Arman had offered me a fair price. Absolutely business makes profit! In my opinion, people should spend money, you shop here and there, he shops there and here....., this way we all help each other and move forward; otherwise how this economy "thing" grow and how we walk out of this recession? I am still happy even I know they made money on me. Sales person who helped me name Biyun Hu, she is the kind of person you want to be a friend of hers after buying a car from her. Trustful is the word I would use to describe her. I think DARCARS VOLVO in Rockville made a wise investment by hiring Biyun Hu to their sales force. By the way, last Monday I showed general manager Alexandra Arman some pictures of my windshield with some funny strips in raining days, we thought the glass was grease, they washed and sent report to the VOLVO. I got a call from Biyun Hu right after driving away, scheduled the following Monday which is today to bring my car in. I assumed it would be getting the windshield wipers replaced. Guess what? They replaced windshield! I am good to go because of the warranty program.

Karatekid76

2 de abr. de 2015

From day one, the customer service was out of this world. The 3 people that helped me were so friendly, kind, and courteous. They all made the buying experience a smooth one. I would tell everyone I know if they ever want to buy a car to go this dealer.

Robert

31 de mar. de 2015

DARCARS had the best pricing and customer service of any Volvo dealer in the area. There pricing was by far several thousand dollars less for the same car. In addition, they were the only dealer with an optio to purchase the base model. Their customer service is outstanding.

JoeS

29 de mar. de 2015

I came to DARCARS Volvo of Rockville very late on Saturday, and don't expect too much to find an ideal car, then the sales consultant Biyun Hu welcome me with warm greetings, and patiently introduced all possibles choices of Cars in their dealership. Ms. Biyun Hu has good knowledge of Volvo cars, and most importantly, she helped me to think in my own position and my need. Ms Hu never pressure me to order anything I may not need, but explained to me patiently what are those choices. After certain discussions, I narrowed down what package/car I need, then Ms Hu showed me the car patiently and showed me various functions the car has. I was very happy with the functions the car has, but had a little doubt on the color which I like it, but I may prefer a slightly different one. Ms. searched the record, and going through the parking lot, and we found the color I like the best. Again Ms. Hu found the key, let me to sit in to show me all the functions the car have. Very soon I was very happy about the car, and we started to discuss about the price. Ms. Hu introduced me to her very nice manager, very soon they offered me a very good price I could not refuse based on my experiences with other Volvo dealerships (around 5), so I happily accepted the offer, and the next day I came to the DARCARS Volvo of Rockville to do paper work. Again, Ms. Hu is very patient, and knowledgeable to help me, the gentlemen at the finance is very professional and friendly, he explained to me what I need to do clearly, and went through the paper work very quickly. During the process Ms. Hu's manager is very nice to offer his help and greetings. Very soon I got the car keys for the car I like, the temporary tag, the finance plan, insurance etc. and ready to go. I would say my experiences here is very nice and I am very happy.

ga

26 de mar. de 2015

I worked with Alexandra Thirumalai to buy a used car. She was awesome! Completely dedicated to getting me the perfect car. Alexandra worked tirelessly to research the right car for me over multiple visits, and even though I ended up not going with a Volvo, she still helped me like I was a prime Volvo-customer. I cannot recommend her enough, no pressure sales, patient, does her best to help the customer find exactly what they want.The DARCARS team was able to get me great financing as well, lower interest rate than what my local banks/credit union could offer. Overall I'm very happy with my decision to purchase my new (used) car through DARCARS Volvo.

janedoe

25 de mar. de 2015

I worked with Alexandra Thirumalai to buy a used car. She was awesome! Completely dedicated to getting me the perfect car. Alexandra worked tirelessly to research the right car for me over multiple visits, and even though I ended up not going with a Volvo, she still helped me like I was a prime Volvo-customer. I cannot recommend her enough, no pressure sales, patient, does her best to help the customer find exactly what they want. The DARCARS team was able to get me great financing as well, lower interest rate than what my local banks/credit union could offer. Overall I'm very happy with my decision to purchase my new (used) car through DARCARS Volvo.

Russianrat

19 de mar. de 2015

This was my best carbuying experience ever BAR NONE!! Great pricing, reasonable negotiation. I cannot say enough good about my Darcars used car purchase experience.

Margaret

16 de mar. de 2015

My husband and I just recently purchased a car from Darscars Volvo and we were very pleased by their customer service. We worked with Alexandra Thirumalai she was fantastic and was able to find a great fit for us, she was very aware of our needs and a pleasure to work with. We purchased a used car so it has some dings and one dent, this was a concern to me but Darscars Mechanic took care of all our concerns. I highly recommend this place.

ScreenName

12 de mar. de 2015

I found a car on Autotrader that led me all the way to MD. The guys in the dealership tried the usual, but then there was this unassuming young woman with a deadpan sense of humor who immediately got it. Intelligent, determined, Alexandra never pressured me to do anything. Instead, she gave me the space and time I needed. She quietly and diligently prepared the paperwork while I gave this some more thought, made arrangements with bank and insurance, and came back to buy the car. Not that I have a lot of experience with buying cars, but this felt right.

Jason D

11 de mar. de 2015

Alexandra was amazing and helped us find something much better than what we were looking for, and for less than we had hoped to spend. Just an amazing turn of events. She helped us develop a clear picture of what our priorities were and showed us options that we hadn't even thought of. Very pleased and will go nowhere else.

VOLVO S80 Owner

10 de mar. de 2015

Over the past nearly 20 yrs, my family and I have bought 8 cars from DARCARS Volvo in Rockville, MD. Without exception, the team there - led by Alexander A - has been friendly, respectful, caring, accommodating and extremely professional. And, I ALWAYS get the best price in town without any pressure or smoke-and-mirror tactics common in other dealerships. In fact, I recently bought a beautiful new S80 and couldn't be happier with the car and my purchasing experience. The price was incredible both on my trade and the new car and they made the purchasing process extremely easy, even pleasant. It's also important to note that the service dept is also first-rate. I am always treated in the same highly processional, friendly and accommodating manner by the service team, as well. I am very pleased to recommend DARCARS Volvo for the positive purchasing experience, the very fair pricing and their people.

Ds438

7 de mar. de 2015

Darcars was really great to work with. I met Alexandra at the DC car show and she was a able help me purchase the car that I was looking for in a thoughtful and creative manner. Since the purchase she's been very attentive and providing great customer service. I would definitely suggest Darcars to anyone who is looking for a new Volvo. They seem to go above and beyond to help their clients. Mark in finance was also quick and on the ball with the final closing.

Naser

3 de ene. de 2015

It pleases me a lot to heave to make this honest written statement about your dedicated fine Aasasociates of Darcars Volvo: Alexander Arman, and Charles Mark who remarkably assisted and changed my misery to look like just a mere situation that has an easy solution, when I brought my Volvo Truck to Darcas.. Alexander and Charles Mark are dedicated fellows in their duties, and they made it look easy for me to get the necessary help I needed with my car situation from misery to solution, as they spontaneously accommodated me and my lots of questions and The Manager, Alexander instantly replaced my car with a loaner car, which greatly relieved my stressful condition,I must not also fail to state how helpful Alex Abbaszadeh and Biyun Hu during the time I was trying to purchase this same car. Biyun educated me on what was needed to make it possible with her patience, knowledge and experience in her job. Your associates are very dependable which is a contributory factor for Darcars success. Thanks again Alexander Arman for his excellent customer service and dynamic leadership which will make customers happy with Darcar volvo.

Naser Zelany

2 de ene. de 2015

On the evening of January 1, 2015 my car broke down on the way from DC to my home at Gaithersburg I called the towing company to tow my car to the Darcar volvo Rockville, MD dealership, where I bought the car, when I reach the service department that was closed due to holiday but I found Mr. Alexender Arman and his excellent sales team has taken oustanding care of me and they made an excellent example of extended customer service by issuing me a loaner car even service department is closed, they showed me empathy, honor and received my car for service. I am very pleased as a customer and strongly recommending the sales and service department under the super leadership of Mr. Alexender Arman from Darcar volvo Rockville dealership.I wish Mr. Alexender Arman success in his carrier.

Filmoess1090

5 de dic. de 2014

Try to keep this short, so first, unbelievable Inventory let's you buy/Lease the exact car you want. Loaner to let us feel an SUV that is like no other, before purchasing.. Dealership to work within your budget, not theirs. Accommodation for a man with peripheral neuropathy. Everything from Hot Chocolate to driving car after car up to the from doors, so I didn need to walk the lot. Stay with one Salesman or in our case GM for the entire process. The only Dealership we gave purchased from as a repeat customer. An amazing Repair/service shop that again you deal with the same person each time you bring in your car in for regular service. They listen to you and your needs. They are patient, kind and not trying to "sell you a car they want you to buy, not a car they want to sell you or get off the lot!" Extremely concerned with every single item important to you! They listen! No haggling, just an incredible price that make's you feel like you got a great deal, not them! Incredibly hospitable and serves Hot Chocolate that is awesome 5 plus stars on everything! Alexander Arman, our Salesman and GM of the Dealership! Kind, attentive, patient, generous, caring, as nice as nice can be, who want's you to feel like you've been treated by an expert with loads of experience, which he has! Best experience at any Dealership we've been in ever, even going back forty years! Just amazing and that is why we went back again to Darcars Volvo Rockville and didn't go any other in the buying process. That's a first too! Really, Inventory, same sales assistant and service assistant who knows you, cares about you and this review is the first I have ever done in again forty years. No need to go to a competing Dealership, because, they can't compete! Darcars Volvo, Alexander Arman and his assistant in bringing up cars to the from door, time after time, everything "no problem"! I had a 2nd Hot Chocolate as well, they too are awesome!

rebeccakidder1

3 de dic. de 2014

Excellent experience -- from first communication through end of process. I had been looking for about 2 months and had visited 9 different dealerships (including dealerships in NC) but wasn't able to find a car that met all of my requirements (white exterior, beige interior, certified, low miles, sunroof AND under 20K) until I came across my car while searching online. Alex P. responded to my internet request immediately and was honest right out of the gate on whether they could negotiate on another car with a higher trim package. Alex won my trust and it was apparent Darcars valued my business. Next step...dreaded financing and paperwork. A HUGE thank you to Alexander, the general manager and Mark who turned what I was expecting, a dreaded experience, into a quick, efficient and pain-free experience. Alexander and Mark truly exceeded my expectations and treated me with respect and like family. I love my S60!!!!!A heartfelt thank you to Alexander, Alex, Jap and Mark for making a typically stressful experience actually enjoyable.

Lynn Weiss

21 de oct. de 2014

Thank you Alexander, Alex, Charles and Mark for making my Volvo lease experience one that was delightful and at the same time professional. I am a Darcar return customer and each experience has been excellent where the team made me feel like family. I came in educated but left with greater knowledge of the car and open arms when I needed support for the technolgical questions on the vehicle. I feel their support in the future and know that as I walk out the door they will still welcome me back with my questions and needs in the future. I recommend this team and dealership for a good experience to all. Best of all, I love driving the car as it is truly a good, safe, luxurious vehicle. Lynn

Lynn

21 de oct. de 2014

I am a return customer to Darcars in Rockville where I received trusted and excellent service. Alexander, Alex,Charles and Mark made my purchase delightful and couldn't have been more helpful and knowledgable in the selection process. I went in to the process educated but this team further educated me and continue to support my questions and assisted me with support and eagerness as I navigated through the new technology that comes with new vehiciles. The Volvo S60T5 handles beautifully and is a delight to drive. I thank the Darcar team as they have put me in a safer and happier place. Lynn

Hope Sullivan

19 de oct. de 2014

My experience with DARCARS Volvo of Rockville was such a great one that I had to leave a review, they have encourage my faith in car shopping once more. I was impressed with Alex Abbaszadeh knowledge and his overall ability to guide me in making an educated decision, for a dependable vehicle but with style, I appreciated that even on his day off, he cared enough to work with his colleague Alex Pedram to make sure I was taken care of. Mr. Pedram answered all my concerns immediately, he too was efficient in his knowledge, they took such great care of me as a female consumer, they did not make me feel like I was being taken advantage of and that my concerns were valid, here is the best part : ) when I arrived at the dealership, my paperwork was little effort on my part with Mr. Ben Elkins! they did not over sell me on features I did not need with outrageous and unthinkable prices to curl my eyelashes, they were just honest and "WOW" I am happy I went there. Very accommodating dream team! Thank you gentlemen

hope.sullivan

18 de oct. de 2014

My experience with DARCARS Volvo of Rockville was such a great one that I had to leave a review, they have encourage my faith in car shopping once more.I was impressed with Alex Abbaszadeh knowledge and his overall ability to guide me in making an educated decision, for a dependable vehicle but with style, I appreciated that even on his day off, he cared enough to work with his colleague Alex Pedram to make sure I was taken care of. Mr. Pedram answered all my concerns immediately, he too was efficient in his knowledge, they took such great care of me as a female consumer, they did not make me feel like I was being taken advantage of and that my concerns were valid, here is the best part : ) when I arrived at the dealership, my paperwork was little effort on my part with Mr. Ben Elkins! they did not over sell me on features I did not need with outrageous and unthinkable prices to curl my eyelashes, they were just honest and "WOW" I am happy I went there. Very accommodating dream team!Thank you gentlemenHope SGaithersburg

CherylAM

19 de sep. de 2014

I always dread when it is time to purchase a new car; and so, I typically hold on to vehicles for a long time. I dragged myself to Darcars to look at the new Volvos. And much to my surprise, the experience was painless - - actually quite nice. I bought a 2015 Volvo S60 (which I love) and did it quickly. Mr. Arman worked with me on the price and got me into the car of my dreams -- for a price I could afford. And, he did it in record time. I did not spend my entire day at the dealership. THANK YOU!

William Liston

10 de sep. de 2014

Hmm where to start... Alright so I get approved for an auto loan privately. I start looking for cars and I find DarCars Volvo in Rockville MD. I call the dealership and get in contact with a man named Sam. Out of everyone here he was the most genuine and seemed the most trustworthy. They had both a BMW z4 and an Infinti G37s. These two cars were my #1 and #2 picks for vehicles. DarCars had both of them sitting on there lot in Rockville and both had low miles 40k +/- I decided to make the 2 hour drive and test drive them both. Once on the lot I test drive the BMW then the Infiniti. After the test drive and contacting insurance I decided to commit and make the purchase for the BMW. I figure no big deal a Volvo dealer is suppose to be luxury so the BMW should be solid. Sam takes my check and hands me over to the sales manager. I tell the sales manager I'm willing to make the deal if they can make it work with my loan. I asked him if I could get all the fees and everything included in the loan. He said "Yea, No Problem". They tell me to contact my insurance and get everything set up so I do. Once I get the insurance paid for and the paperwork forwarded they sit me down with Ben Elkins. He tells me that he needs $1000+/- because the loan only covers 110% LTV. I get kind of angry at this point and tell him that the other manager told me he can work everything in the loan. Ben then tells me that's not the case. At this point I'm really mad because I just committed to 6 months of insurance. He knows he has me hooked so he gives me another option. He said he can "hold a check" for part or all of the money. I tell him I can pay $500 cash and he can "hold" a check for the remaining $500. He agreed and told me he could "hold" it for two weeks. I figure that's fine, two weeks is more then enough time to come up with the rest of the $$$. I sign all the purchase papers and leave with the vehicle. A few days later Ben calls my cell, my house, my work, texts me and emails me multiple times telling me that he messed up the paperwork. He told me I need to sign a new purchase order $10 more. LoL really $10 more. It was a Labor Day weekend and I was super busy. He blew up all methods of contact multiple more times until I had a chance to get Ink for my printer. Finally I get the Ink and send it to him. I emailed him last Thursday to let him know I sent everything in that he asked for. I also let him know that I put a Money Order in the mail for the remaining $500. I asked him to get rid of the check once he received the money order. It was sent USPS so it arrived the next day. He told me that 4 banking days was not enough notice to cancel a check and that I signed some sort of agreement with some sketchy loan shark check guarantee firm. He said it was too late and that my check will be withdrawn regardless if he has the money order or not! I put a stop payment on the check over the weekend and pleaded with him to just cash the money order instead of the check. Ben never got back with me after that last email. I check my credit union today and the check bounced back. DarCars lied to my face, used predatory sales tactics, and made my whole auto purchase a terrible experience. I wouldn't recommend these shysters to my worst enemy. You might ask yourself "Well how's the BMW"? Other then selling me a car with 1/2 tank of gas and a bunch of headaches. The car developed a rough idle a few days into owning it. Come to find out DarCars never changed the full synthetic oil before I bought it. The computer told me there was 2000 miles left on 15,000 mile oil. When I drained the synthetic oil it was dirty and black. There "inspection" was a joke... I personally changed the oil, cleaned the VANOS Solenoids, and replaced the filters. If I wasn't knowledgable with BMW's this servicing would have cost me close to $1000. Now the car runs like a dream... Thanks DarCars. YOU'VE BEEN WARNED, GO ELSEWHERE!!!

devee

5 de sep. de 2014

I would like to commend Biyun Hu and Alexander Arman for their excellent and informative service when I traded in my son's 2011 Volvo sedan. Biyun was very courteous and answered all of my annoying questions!! Alexander is a perfect gentleman and made the entire process a pleasure. I would be remiss if I didn't give extra high "marks" to Mark Filipovic -- his finesse with his computer in preparing the financial items is to be envied. And, today, he literally went the "extra" mile when he hand-delivered the check for the trade-in. All-in-all, the DarCar experience was the best I've ever had at any dealership. Again, kudos to all.

Cheryl

4 de sep. de 2014

Typically, I hate the entire process if buying a new car. Alexander and his team at DARCARS totally changed my views on buying a new car. I was treated with respect, ended up with the perfect car at a good price, and they moved quickly. I was so impressed. If you need a new car, get to DARCARS and buy a Volvo!

DFD

3 de sep. de 2014

An excellent buying experience. My sales rep, Ms.Biyun Hu, was pleasant and made me feel welcomed from the moment I walked into DARCARS. All my questions were answered. Nothing beats the Volvo CPO program. Special thanks to the three Alex and Nick.

Happy Volvo Customer

3 de sep. de 2014

Thank you Alexander Arman -- you made my transition from one lease vehicle to another a smooth one. I am now in my 4th Volvo....3rd from Darcars Volvo! I think that says it all!

John Waterston

22 de ago. de 2014

Biyun Hu and Alexander Arman worked together very effectively to answer all my questions and identify the perfect match of features with no "extras" or add-ons that I didn't need. The price was good, thanks to Volvo's incentive program, 5 year warranty with free maintenance, and a decent credit for my trade-in. The finance manager got the paperwork done in record time. Altogether a very satisfying experience.

molenigma

5 de ago. de 2014

I test drove many cars for a car and was planning to trade off my Nissan Altima. The rates for trade off value was excellent at this location ( basically covered the remaining value) and also the value for the new car I got was awesome. I went in 2 days in a row asking a lot of questions from the sales people as well as the General Manager; Alexander Arman. All were explained very patiently and accurately. They have a tech gig; Marlene-who drove with us in the car and explained everything about it from safety to technology. Basically I received a Gucci treatment both in value and customer service. I will definitely recommend this place to anyone who wants to buy a luxury car at a value that is comparable to non-luxury car.

Shadi M

5 de ago. de 2014

I test drove many cars for a car and was planning to trade off my Nissan Altima. The rates for trade off value was excellent at this location ( basically covered the remaining value) and also the value for the new car I got was awesome. I went in 2 days in a row asking a lot of questions from the sales people as well as the General Manager; Alexander Arman. All were explained very patiently and accurately. They have a tech gig; Marlene-who drove with us in the car and explained everything about it from safety to technology. Basically I received a Gucci treatment both in value and customer service. I will definitely recommend this place to anyone who wants to buy a luxury car at a value that is comparable to non-luxury car.

cammyted

1 de ago. de 2014

I had a wonderful time getting my new car when my older one could not be fixed without considerable expense. I would like to thank Mark Filipovic, Alex Abbaszadeh, Alexander Arman, and Charles W. Grant. Each of them were supportive, knowledgeable, and very helpful.2014 White Volvo S60Jennifer Windsor

Liz van Berg

7 de jul. de 2014

We stopped into Darcars Volvo to look into trading in our S60 and upgrading to the XC60. This was truly a great experience! The General Manager, Alexander, took the time to run through all of our options with us (who knew there were so many options for a single car model!), gave us a great price that we could all agree on and we drove out of the dealership in record timing! His team was extremely courteous and knowledgeable about all of their vehicles, took care of all of the details, and only need us to sign the dotted line. Their finance guy was also a pleasure to work with. I would recommend a Volvo and especially this dealership to anyone that is even thinking about exploring their options. This was a wonderful experience and we would do it again in a heartbeat when we are back in the marketing for another car.

Luna39

4 de jul. de 2014

I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my car yesterday.I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype.Thank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a car, I know I got a great deal and it's all thanks to you.You can be sure that if I have any friends looking to buy cars in the future, I'll be sending them to Darcars Volvo of Rockville , and telling them to ask for Daniel :) special thx to Alexander Arman & Ben Elkins.You made it possible thx to you now I'm driving a gorgeous 2012 car and I will be able to keep my job :)As a single mother/female I really felt comfortable with the service all of you gave me :)From the bottom of my and my son's heart THANK YOU!Thanks again.

Happy/grateful mother

4 de jul. de 2014

I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my car yesterday. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a car, I know I got a great deal and it's all thanks to you. You can be sure that if I have any friends looking to buy cars in the future, I'll be sending them to Darcars Volvo of Rockville , and telling them to ask for Daniel :) special thx to Alexander Arman & Ben Elkins. You made it possible thx to you now I'm driving a gorgeous 2012 car and I will be able to keep my job :) As a single mother/female I really felt comfortable with the service all of you gave me :) From the bottom of my and my son's heart THANK YOU! Thanks again.

rosent

10 de jun. de 2014

I would like to take a minute to compliment Darcars Volo, Alexander Arman and Charles Grant for the very professional, courteous and respectful manner they displayed in handling our trade and new car purchase. They worked hard to meet our needs and, I believe, gave us an excellent price on the new vehicle and a fair price on our trade. The overall experience gave us confidence that we had made the right choice of vehicle and dealership. Thanks, Alexander and Charles!

Michael R

10 de jun. de 2014

I would like to take a minute to compliment Darcars Volo, Alexander Arman and Charles Grant for the very professional, courteous and respectful manner they displayed in handling our trade and new car purchase. They worked hard to meet our needs and, I believe, gave us an excellent price on the new vehicle and a fair price on our trade. The overall experience gave us confidence that we had made the right choice of vehicle and dealership. Thanks, Alexander and Charles!

lou2711

9 de jun. de 2014

In looking for a new car with as many safety features as possible, we decided to check out a Volvo. WOW! Besides having an historical reputation for safety, Volvo is putting in many of the latest technological features available in their new vehicles. Our sales consultant, Massy Hamedani was knowledgeable and informative in showing us the many features in the Tech package as well as the 'basics' of the S60 we ended up purchasing. Massy gets an outstanding rating as a sales person who cares for her customers. We received a fair offer on our trade-in, and a reasonable price for the new vehicle in dealing with GM Alexander Arman, and Ben Elkins was pleasant and helpful as we worked through the financing aspect of the sale. This is our first Volvo and we look forward to many years of driving pleasure. So all in all, a rave review for DARCARS Volvo and their excellent staff!

Lou

9 de jun. de 2014

In looking for a new car with as many safety features as possible, we decided to check out a Volvo. WOW! Besides having an historical reputation for safety, Volvo is putting in many of the latest technological features available in their new vehicles. Our sales consultant, Massy Hamedani was knowledgeable and informative in showing us the many features in the Tech package as well as the 'basics' of the S60 we ended up purchasing. Massy gets an outstanding rating as a sales person who cares for her customers. We received a fair offer on our trade-in, and a reasonable price for the new vehicle in dealing with GM Alexander Arman, and Ben Elkins was pleasant and helpful as we worked through the financing aspect of the sale. This is our first Volvo and we look forward to many years of driving pleasure. So all in all, a rave review for DARCARS Volvo and their excellent staff!

MichaelChau

4 de jun. de 2014

The customer service was outstanding and the employees were very helpful and friendly. As a first time car buyer my overall experience was positive and I am satisfied with my purchase.

Flavia S.

19 de may. de 2014

The sales services at DARCARS Volvo of Rockville was excellent. Our salesperson: Daniel Nicholls was very knowledgeable of the cars and the different options. He was also very patient, to guide us through the whole decision-making process. You can buy a car anywhere but the human relation and customer service, makes the difference, we felt welcomed at the dealer, and we are very proud of the decision that we make when we bought this car at DARCARS. The customer service at DARCAR excels. Thanks to Daniel for helping us with this important decision

Ann

17 de may. de 2014

We had a very positive car-buying experience at this dealership. When we were still in the shopping and test-driving stages, the sales staff was attentive, but not overly so. Our salesman, Charles Grant, clearly loves his job and the Volvo product and is a fountain of knowledge--and enthusiasm. When it came time to commit to a purchase, they gave us a very competitive price offer and never tried to change it or up-sell us. They were also very clear about what we could expect throughout the ordering and delivery processes, and they not only met our expectations, they exceeded them. Our car arrived a good bit sooner than expected, and they got it ready for us in record time. Everyone we interacted with at the dealership was pleasant, professional, helpful, and customer service-oriented. This included business development manager (and paperwork king) Ben Elkins. Overseeing it all with a great deal of competence and exceptional customer service is general manager Alexander Arman, who clearly makes it his mission to ensure that every customer is treated with respect and care.

ber_2006

7 de may. de 2014

I'm a repeat customer - leased my 2012 Volvo S60 from DarCars and could have turned in the car and gone elsewhere, but I loved the car and wanted a new one. No one from the original sales team was still working there but everyone I dealt with, including Mr. Arman, was very professional and pleasant. Although it still took several hours to complete the deal (I wish there were some way around that), the time went by quickly. My only complaint is that it took them several weeks to turn the paperwork in for the car I turned in that I received a much smaller refund of the last month's payment on the vehicle I was turning in, so combined, I made three payments within 6 weeks (last month of old, 1st and 2nd months for new).

Mariefarnet

1 de may. de 2014

The delivered on their promise of a good deal. Low pressure; very professional, courteous and knowledgeable. It was a pleasure buying my Volvo from the gentleman at Dar Cars.

Ms. Marie

1 de may. de 2014

I searched for the best new/used deal on a Volvo XC 90 for up to 500 mikes away from my home and got it at Dar Cars Volvo. I called them, told the salesman what I wanted, and they quoted me a great price. I drove there willing to leave if they were going to be anything less then as promised. They found me the car I wanted and actually delivered without changing the terms. I was impressed by their integrity, professionalism and desire to make me a happy customer!

Anne

30 de abr. de 2014

I've bought and leased a few volvos from different dealerships in the area and was always disappointed by the experience. Either the sales force was overly aggressive and even asking if I needed to call or bring my husband by. Funny because I know more about cars than he does and I always negotiate his car deals as well. I finally found the dealership that I'll come back to! Massey and Armon were honest and sincere - I didn't feel like I needed to take a shower after I left the dealership. They negotiated quickly and with a great price. It seems like they understand they sell cars and it isn't to their advantage to get the last dollar out of the sale. Armon went above and beyond making sure I was satisfied! And he's a nice person -

Mstee56

29 de abr. de 2014

I, would like to thank everybody that work at this dealership. Mr. Arman was wonderful, my salesperson Mr. Nichols was also great. The financial people was also great. Everybody was friendly. They took alot of time with me. I wrote a review last week that was truly wrong. And, I should have spoken back with my salesperson instead of writing that fooliness last week. When I took the Mazda back, they gave me a loaner. I, felled in love with the loaner. They really worked hard with me to get the loaner for me to buy. I would highly recommend this dealership to any of my friends that is looking for a car. Thier excellence and professionalism was wonderful, If I could they would have a 10 star rating. Thanks again.

tnew56

23 de abr. de 2014

To the staff at Darcar Volvo in Rockville. I am very gratefull for all you done for me at Darcars. Mr. Arman and Mr. Nichols was wonderful! I, first purchase a 2003 Mazda when they gave me a loaner which was a 2012 Mazda 6, I felled in love with the loaner once I drove it off the lot. The service was excellent. Everybody was professional. I, highly recommend this dealership to any of my friends or anybody want to buy a car. At, first I think that I jumped to fast. I was in need of a car because of my husband and my health. Mr. Arman was very sincere and so was Mr. Nichols my salesperson. I was frustrated when I wrote my first review. I mean everybody was nice and friendly at this dealership. I have purchase plenty of cars before. This was a beautiful experience. Instead of ramping and getting upset, I should have told Mr. Arman or Mr. Nichols about the 2003 Mazda, instead of blasting this company. So, I am truly sorry for what I stated. This company need a ten star.

Mariposa14

15 de abr. de 2014

We were looking for a new car, a combination of luxury, fuel efficiency, reliability, style and not an SUV. Our last stop on test drives was Volvo, and when we drove the new V60, we just knew. We were given a fair trade-in value for our 2010 Ford, and no other dealer in the area could match their offer. Massy, Arman, Alexander and Ben where very pleasant to work with. I was treated fairly and I would do business with them again.

C.C. Realtor

2 de abr. de 2014

We were looking for a combination of luxury, fuel efficiency, reliability, style and not SUV. Our last stop on test drives was Volvo, and when we drove it, we just new. we were given a fair trade value for our 2010 car, and no other Volvo dealer in the area could match their offer. Massy, Arman, Alexander and Ben where great to work with. Thank you!!

Newcarbuyer

2 de abr. de 2014

Very happy with our buying experience. Excellent value and would recommend to a friend !

Reyelrey13

25 de mar. de 2014

I definitely recommend darcars volvo, i just got my first Volkswagen gti there. Great experience & all the staff is really friendly, i highly recommend to go there.

Tippi

24 de mar. de 2014

Back in the XC60 Saddle Again This is my second XC60 T6 Turbo, which offers a lot of torque; just what a girl on the go needs. I went from the first model in 2010 to the latest 2014 and I absolutely love it!! I have returned to Darcars Rockville,because they have always taken good care of me, in addition to the service advisors. I consider the whole team an extension to my family. They took really good care of me; they walked me step by step throughthe process and actually LISTENED. They werent selling me what they wanted to, but what I wanted to get into. Also as a female coming in alone, they werent intimating or disrespectful.I would absolutely recommend this dealership and this vehicle for those who are looking to stylish SUV.I never thought Id be a loyal customer to Volvo, especially since I buy cars frequently.I am absolutely going to buy another Volvo from them in the future.

TippiCogen

23 de mar. de 2014

Back in the XC60 Saddle Again This is my second XC60 T6 Turbo, which offers a lot of torque; just what a girl on the go needs. I went from the first model in 2010 to the latest 2014 and I absolutely love it!! I have returned to Darcars Rockville, because they have always taken good care of me, in addition to the service advisers. I consider the whole team an extension to my family. They took really good care of me; they walked me step by step through the process and actually LISTENED. They weren't selling me what they wanted to, but what I wanted to get into. Also as a female coming in alone, they weren't intimating or disrespectful. I would absolutely recommend this dealership and this vehicle for those who are looking to stylish SUV.I never thought Id be a loyal customer to Volvo, especially since I buy cars frequently. I am absolutely going to buy another Volvo from them in the future.

MelodyMD

18 de mar. de 2014

At DARCARS Volvo of Rockville, I had my 2003 Volvo S60 maintained on Saturday, I went to pick up my car, having a cup of coffee, cruising off sales department, General Sales Manager Armon TuscaniI greeted me friendly and showed me their inventory. I fell in love with 2014 S60 new safety features and color immediately...... I went back the following Monday evening spoke to Sales Consultant Charles Grant, (Mr. TuscaniI was off at that moment), Mr. Grant was such a gentleman showed me their inventory again. I went back on Tuesday, traded in my 2003 Volvo S60 and bought 2014 Volvo S60 with a reasonable monthly payment at low interest rate. I was very happy with their sales team and management. Thank you GM Alexander Arman, GSM Armon Tuscani, and Charles, you made my purchase easy and enjoyable. Especially thanks to Armon Tuscani, you have a great sense of humor. It was really a fun experience of buying my new car from you. I applause for your work. I like Volvo, I would recommend this team to anyone looking for a Volvo.

MelodyMD

17 de mar. de 2014

We just bought our second Volvo 2014 S60 with a reasonable monthly payment at low interest rate. (Traded in our 2003 Volvo S60). We are very happy with sales team and management at DARCARS Volvo of Rockville. Thank you General Manager Alexander Arman, General Sales Manager Armon Tuscani, and Sales Consultant Charles Grant. You all made our purchase easy and enjoyable. Especially thanks to General Sales Manager Armon Tuscani, you have a great sense of humor. It was really a fun experience of buying our new car from you. We applause for your work. We like Volvo, we would recommend this team to anyone looking for a Volvo.

oakkad

10 de mar. de 2014

I wanted to share my great experience with DarCars Volvo and the entire sales team. I purchased a 2014 Volvo S60 from this dealership. There were a lot of hurdles I had to overcome due to some negative past experiences which were reflected on my credit report. However, with the ability to negotiate with all their partners and show my positive improvement over the last few years, the sales team was able to negotiate an outstanding financing rate for me.They were also very helpful and knowledgeable with the cars on their lot. They helped put me in a rental on their expense during the wait period for my approval which was unheard of since there was still a chance for the bank to disapprove. At the end of the day, I got the car I had my eye on and I was dealt with very professionally.

MikeEltonez

5 de mar. de 2014

My wife and I just bought our first Volvo here. Charles Grant (sales), and Alex Arman (GM), made the experience enjoyable and easy. They were very helpful in helping us choose what model was right for us, walking us through the financing options, and giving us a great price on the car. We couldn't be happier with the service we received, and we love the car! We will be DARCARS customers for a long time.

MELTON

5 de mar. de 2014

We have been Ford people forever but my wife finally decided she wanted a Volvo. We just leased a 2014 XC60 T6 AWD, and we couldn't be happier with the car. Charles Grant (sales) and Alex Arman (GM), were a pleasure to work with and made the process enjoyable. Alex walked us through the finance and lease options, and Charles worked with my wife to teach her all of the bells and whistles that the car comes with! We are thrilled with our buying experience, and will be DARCARS customers for a long time.

T. Orr

27 de feb. de 2014

I have a pretty bad auto history - a repossession and voluntary surrender of 2 vehicles in the last decade. Combining this with my poor credit history, I figured that I was destined to be car-less for the next decade. I have a good job and I was able to save some money for a modest down payment but my credit problems were going to make me undesirable for any financing. With nothing to lose, I contacted Alexander Arman, the GM at Darcars Volvo and told him my situation. He was kind and understanding - he never made me feel remotely ashamed or uncomfortable about sharing my auto failures. Mr. Arman offered to work with me and see if I might be able to purchase a car at the dealership. He never made any promises however; he was willing to give me a chance - if you've ever had credit issues then, you understand how huge this was for me! Mr. Arman connected me with Mark Filipovic in the Financing Department. Mark is hands down the best finance person I've ever met. He was friendly, thorough and again, non-judgmental about my credit history. He had a few ideas of companies that might finance me and immediately contacted them. Amazingly enough, Mark got me financed! I had a lot of great car options because they have a huge auto inventory (they even brought a car from another dealership for me to look at when I expressed interest in it). I was able to get into a car that same day - I have a reasonable monthly payment and a good rate too! And the car? It was one of the 5 at the top of my wish list! It was the BEST auto buying experience that I have ever had and I tell everyone I know about the great team at Darcars Volvo. They treated me with respect, were helpful in every way possible from financing to assessing car options and they made me feel like a valued customer from Minute One! I will always come to Darcars Volvo for any auto purchase in the future...it was that fantastic! A HUGE thank you to Mr. Arman, Mark and the staff at Darcars Volvo!!!

Michael

27 de feb. de 2014

We just purchased our first Volvo, and had an excellent experience with our sales person, Charles Grant, and the sales manager, Arman Tuscany. Chares was low-key, respectful and particlarly knowledgeable of the vehicle; and Arman was pleasant to deal with in negotiating the final price we paid for the vehicle.

bullett

24 de feb. de 2014

From the moment I walked in the service was outstanding, Armon took great care of me, with a very fair price and everyone involved at Darcars treated me as if I was family. 5 star service, highley recomend this dealership. Sincerly Bill V

nobus

21 de feb. de 2014

I definitely recommend DARCARS Volvo, especially since Alexander Arman returned as General Manager. I got my first car there in 2000, and a second car for my spouse in 2003 (it was a deal I couldnt pass up). The dealership won my trust and I had my cars serviced there, even after I moved to Springfield. This is mostly due to Alexander Armans most gracious, customer service, the best I had ever experienced at any dealership. He clearly understands the importance of trust and makes sure that his sales and service personnel give the same customer service as he does. When he left the dealership a few years back, it wasnt quite the same. Lucky for me, while I was trying to decide whether I should take my S60 to Darcars for a new timing belt, water pump, etc., I checked yelp reviews and found the recent reviews for Darcars were very high and one reviewer mentioned Alexander was back. My decision was made. For anyone who has ever had the pleasure to buy or service a volvo while Alexander was GM, they know why.

Omar Akkad

16 de feb. de 2014

Darcars Volvo really made my experience unforgettable from the moment I stepped into the dealership. The sales associate knew everything about the S60 I was interested in and took the time to show me all the nifty gadgets that came with the car. The sales process was very easy and everyone made sure that everything from my approval to getting me on the road went swiftly. I would definitely come back for the next vehicle I purchase.

happy customer

7 de feb. de 2014

I bought a used Subaru outback a month ago from darcars Volvo of Rockville. I am very happy with my purchase and the way I was taken care of. I have bought many used cars in the past and this was by far was my best experience buying a car. easy process. there used car manager was very straight forward and honest with me. Thank you Ali. I recommend Darcars to all my friends.

Alexandra L.

6 de feb. de 2014

I had recently purchased my third Volvo from DarCars in Rockville MD. I was so impressed with the great help that I had received from the General Manager Alexander Arman,Charles,Mark and the DarCar family members that always bend over backwards. I strongly recommend anyone who is interested in purchasing,leasing or if you have any questions in regards to owning a Volvo (since you have never have had the pleasure in owning one) DarCars is the place to go!

dmars

4 de feb. de 2014

I just bought a new XC60 at this dealership. Everything from the start was top-notch and very professional. The General Manager, Alexander, and my salesman, Daniel were very responsive, knowledgable, and genuinely nice! It was a smooth, carefree experience from start to finish. No hassles, no pressure, .....and you can't beat the vehicle or the price! Keep up the great work guys!!

espoliver

3 de feb. de 2014

Great experience with Armon at Darcars Volvo! He was incredibly professional and very competitive -- beat the competition by a sizable margin. We will definitely be back for our next vehicle!

Espoliver

3 de feb. de 2014

We had been shopping around for a few months and spoke with several dealers. Armon at Darcar Volvo was by far the best communicator and most aggressive deal maker. No nonsense, no gimmicks. Respectful of our time and the fact that we have two small children who had to accompany us on our trip to actually pick up the car. We were very appreciative of his professionalism and knowledge of the car. Without a doubt, much better customer service than Euro. We will definitely be back for our next car.

Darya N

27 de ene. de 2014

I have had nothing but great experiences with DARCARS Volvo. Since 2008, I have had 3 cars... 2 being Volvo's. Their service and support at DARCARS Volvo has been exceptional. My questions and concerns have always been answered and they have exceeded my expectations! Even though I switched from a Volvo with my most recent car, I still take my new car to DARCARS Volvo for service! I highly recommend them to anyone looking for a great experience, not only for the sale, but after it as well!

Sherry

26 de ene. de 2014

I have been taking my xc90 to Darcars Volvo for service for 10 years. Over those 10 years they have provided outstanding service. While I am sure I pay a slight premium over generic repair shops by using a Volvo Dealership for service, the peace of mind of dealing with real professionals is well worth it. They will fully explain the problem and solution as well as detail the cost. They perform the service in the timeframe they give me upfront and return my car washed and vacuumed. It is the best service I get from ANY retail establishment - including Nordstrom!! I highly recommend the service department at Darcars Rockville.

Ericka B

22 de ene. de 2014

I recently treated my 2008 Volvo S60 to a Spa Day (that's what I call my maintenance visits) and again received exceptional service from both Tom Mangum and Mo (Mohammed). When I made the appointment, I was very courteously asked if there was a technician I would prefer to use and said right off Tom but added that either he or Mo would be fine. When I arrived at the dealership it turned out that Tom was indeed assigned to work with me but I went directly to Mo since he was the closest available service provider and he got me signed in, etc. and then told me Tom would be following up with me later in the day. I cannot tell you how much I appreciate Mo's thorough customer service! He could have directed me to Tom but instead provided me with quality customer service (reviewed my car, wrote out my concerns and printed my paperwork) and only then did he inform me that I would be working with Tom. Excellent customer service. Of course Tom called and completely explained what needed to be done, relaying the safetfy issues (ball bearing loose, etc.) that required my immediate attention. So, with his recommendations I got the services required and Sage (my car) is running like a top! I will add here that I live in Baltimore and there is a Volvo dealership less than 10 miles from my home. I visited once and have not returned -- not taking anything away from this dealership but I certainly do not get the quality care, time and attention that I consistently get from Darcars Volvo! Okay, seriously, LAST THING! I purchased my first car independently at Darcars Subaru (College Park) in 1991, a 1991 Subaru Legacy and only Darcars serviced that car. After the Legacy, I replaced it with a Jetta and a few years later replaced the Jetta with a New Beetle. Though I did not purchase these vehicles through Darcars I consistently went to get them serviced at Darcars Volkswagen (College Park). In 2007 I went to CarMax Rockville to replace my New Beetle for a 2006 Volvo S40. It turned out that a better model was in Richmond so the sales rep called Richmond to check the availability of the car but could not get a rep on the line to confirm the transaction. My sales rep told me he would call me within the hour with a confirmation of the transaction so I left the dealership. I drove down Frederick Road and as I got to the Lexus dealership I thought, "There's a Darcars Volvo dealership down here." I made a U-turn at Gude Road, went to the dealership and after a few hours drove off with my 2007 Berentz Blue S40! Alas, in 2010 that car was totalled... sigh... BUT, Praise the Lord, I walked away from that accidently mostly unharmed and went right back to Darcars Volvo to purchase a replacement vehicle, my 2008 S60! All that to say that I am a loyal (or at least semi-loyal... VW purchases haha!) Darcars customer and highly recommend your dealership to those whom I know are in the market to purchase cars! Okay, longest email ever! Thanks so much for your outstanding customer service! Continued success! Ericka

Cindy T.

9 de ene. de 2014

I usually dread the car buying process, but was pleasantly surprised with the experience at DarCars in Rockville. My salesman, Charles, couldn't have been more knowledgeable about his cars and the business, and was extremely personable. While I never thought I'd buy a Volvo (I was previously a satisfied BMW and Lexus owner) Charles convinced me otherwise. Arman, the sales manager, was not only perceptive and witty, but negotiated a better deal than the other 4 Volvo dealers we contacted with the same car specs. Kudos to the general manager for building a team that respects the customer and strives to build a relationship for the long term.

Y. E

7 de ene. de 2014

I just got my second SUV from DARCARS Volvo in Rockville. The manager, Alexander Arman, is very pleasant to work with. He is very helpful during the decision process, and when it comes to pricing, he is very fair. the transaction was done without any hassles. all in all a very pleasant experience. I would highly recommend this dealership.

Ken

31 de dic. de 2013

I had a great experience with Darcars buying a 2014 Volvo. The best price I could find, friendly and professional sales and management. The General Manager dealt very well with an unusually complicated situation. I recommend Darcars highly.

tespey

28 de dic. de 2013

I had a great experience both purchasing a vehicle and getting my vehicle serviced. My salesman was Marshall Dean. Marshall was very patient even though I took several days to purchase a vehicle. His number one concern was my satisfaction. The new sales manager Ali was great as well. They were very honest and easy to work with. If do not like pushy dealership and want a pleasant experience this is definitely the place to go. I will say that I am not the easiest person to work with as I analyze everything. I had my first service today. The service staff was professional and friendly as well. They made sure that a good mid-sized loaner vehicle to use while my vehicle was being serviced. My car was cleaned well and well documented when I picked it up.

DC_MD

27 de dic. de 2013

Sales manager Arman and sales person Kire are very friendly and easy to work with.

Mrs. Mack

27 de dic. de 2013

We bought a Volvo XC60 in November. We got the car we wanted, at the price we wanted. And the service was top-notch. Our salesman, Alexander Arman, was smart, straightforward and very easy to work with.

Aurorasevilla2

22 de dic. de 2013

I was promised a set of winter floor mats by the salesman who sold me my XC80 last May, to be retrieved in winter. The salesman has since left Rockville, but Alexander, the manager, gracefully and willingly gave me the promised floor mats without any questions. I really appreciated his recognizing my honesty. I will continue to do business with him and use its services.

Old Swede

13 de dic. de 2013

Up front honest dealership! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jay J

2 de dic. de 2013

I have had 3 volvos now, and have always used Volvo Darcars in Rockvillle. I have worked with Tom for the past 12 years, and I hope he will always be there. He always makes himself available for my questions, and he works with me and my situation. I remember back when Haroom was the service manager but then he moved to a different position and facility, but Tom was always involved. It is and has always been my pleasure to work with everyone at Darcars, but I especially like Tom's gentle approach when I am having just a small service or a major repair make it a pleasent experience having to have my car serviced.

Katherine

22 de nov. de 2013

I work with Mr Tom Mangum as my service manager. He is a very nice, knowledgeable, soft spoken man. I feel he is honest and looks out for the interest of his customers, not like the Frederick, Md Volvo service department, which I will never go to again. I am always treated well at the Rockville location on Frederick Rd.

BJW_MD

18 de nov. de 2013

I have been researching 2013 & 2014 Volvos for almost a year and finally bought mine! Received fantastic service from this dealership - it has been under new mgmt since Sep 2013... the new GM, Alexander Arman, and my sales rep, Danny Javahe, provided an awesome deal on my custom ordered 2014 Volvo S60. Their price blew other Volvo dealerships' offers out of the water... and I gave them my business!! Ask for Danny, he is a laidback guy with a great sense of humor and will take care of your needs. Closing the deal was also very efficient only took 0.5 hour. No complaints. I will definitely recommend to all my friends to go Darcars Volvo if they are in the market for a Volvo. Pricing is second to none, personable customer service from Danny and Alexander, and efficient service makes this dealership worth your time if you are in the market for a Volvo.

GeorgJohns2

18 de nov. de 2013

Mr. Ben Elkins, Mr. Ali Pasand, Mr. Ali Khosravi and Mr. Mark Filipovic were great representative of Darcars Volvo of Rockville. Thanks for the great service and we pray that this 2002 VS80 car will give us great service. We were told that it is a great car and all repairs are completed. We also understand that it has passed Maryland inspections 100%. Georgia Johnson

C,C

17 de nov. de 2013

I bought a used Cadillac and happy with every aspect my car shopping experience at Darcars Volvo. Highly recommend this store. Everyone was very friendly.

MSTirakis

15 de nov. de 2013

I have purchased 4 cars from Darcars Volvo (1 S40, 1 XC90, and 2 S60's). All of the sales guys I have dealt with have been great (Kambiz, Danny, Kire). The General Manager, Alexander, has such a warm and welcoming smile and genuinely wants his customers to be happy...how many GM's would give you their cell phone number to personally call them with any questions or concerns? He takes accountability for any mishaps and ensures resolution to the satisfaction of his customers. Mark in Finance is a hoot and easy to work with as well. I would recommend this dealership to anyone.

Robert D.

15 de nov. de 2013

Just purchased our second Volvo from Darcars of Rockville. I hate the waiting game that most dealers put you through and these guys understood that. I was in and out in no time, and I feel I got a pretty good deal. Can't say the same from my previous experience at KIA.

New Volvo Owners

14 de nov. de 2013

My husband and I have purchased two vehices at Darcars. The experiences were excellent. We worked with Charles on both transactions. He explained the features in great detail and worked with us to arrive at what we felt was a good and fair price. The added incentives from Volvo was a major factor in looking into the Volvo product. In addition, the negotiation over price was not high pressured at all. The business manager was efficient in getting the paper work together and finding a good financing rate. Both vehicles were delivered to us after completion of the paperwork so we did not need a second trip ro pick up the vehicles. If you are in the market for a Volvo vehicle you should definitely spend some time at Darcars during your search.

piney10

13 de nov. de 2013

I have bought almost all of our Volvos (including my children's) at DarCars. Alexander Arman is the best GM and has always been responsive along with his staff to any issues. When Alexander left a few years past we were very disappointed in the dealership. However, he is now back and has put the dealership back on his "gold standard." He is always there to assist as is his staff. I have always had good service with Alexander on purchases and repairs and they have generally been very responsive. Kudos to DarCars for bringing back the best!

Tasha

12 de nov. de 2013

I guess each person will have their own experiences and expectations of car dealerships. Mr Ali was not only very friendly but he was delightful to work with. I was in the used cars department so it may be different in the new cars. Nice place and the coffee machine was wonderful. I would return if they had something worth getting. Got a used car so that I like so...so far no complaints but I think I will have my mechanic check it out.

Chip Temm

11 de nov. de 2013

I just bought my second car (and second trade-in) from DarCars Volvo of Rockville. In both instances I felt that the staff worked to find a deal that was good for both of us. They are a low-pressure operation, but they also move quickly when a deal has been made to help you get out of there. Very little of the talk-to-my-manager-ten-times negotiation style found in other places. The team knows the cars, and asks you what you need the car to do in order to help you find the right car for your needs and price range. I have bought lightly used Volvos both times from them, and in the first case when a few things went wrong on the first couple of weeks they were happy to have us come back and take care of it- no hassle. I will return to this dealership next time I am looking for a car.

Albert Davis

6 de ago. de 2013

We bought a car from them last year. I have no idea what has happened here? The people are not the same. The place looked half closed. I Tried to make a deal. They did not seem to want a deal and the manger kept looking at his watch. At the end we asked about old manager or our old salesman. They refused to tell us about them! This new manager did not feel right. We were leaving and went to tell our service advisor about our real bad experience. He told us were the old manager had moved to. We contacted him and bought a used Nissan from him.

Disgusted in Suburban Maryland

3 de ago. de 2013

The GM of the store (Cameron or something of the sort) is very condescending and arrogant. Showed no interest in helping anyone. Every time I have come in this store, there are always new faces in the showroom and the quality of staff has gotten progressively worse and worse. Ended up ordering a new 2014 Volvo S80 T6 from Mooers Volvo in Richmond.

Kimcrawford

9 de jun. de 2013

My family researched the type of car that we wanted online and also determined our price range. After spending a day negotiating via email with another dealer, we decided to also contact darcars volvo to see whether they could match our other deal. We had some reservations about the other dealers trustworthiness, and wanted to have a back-up plan in place in case that deal fell through. The Internet Sales Department communicated with us via email and gave us an offer. It was not quite as low as the other dealer, so we planned on purchasing from the other dealer. Before we went to the other dealer we stopped by to see the car since we live very close to this dealer. I wish we never did. The managers would not even let us talk. We showed him the offer from the other dealer. He told us to go and buy it. We did exactly

Terry Furguson

9 de jun. de 2013

We thought that we were getting a great deal till we stopped before signing. After looking around we found much better deals. The manger almost had us convinced. We also asked to see the GM. They said that he is too busy. We walked by his office and he was just sitting there. We will not go back.

PD

8 de abr. de 2013

Payam, our Sales Consultant, was very professional and he made the used car buying experience a very pleasant one. We ended up buying the car of our choice. We will most definitely recommend him to our friends who might be interested in purchasing a car.

Arlene

3 de abr. de 2013

Although we are still in the "looking" stage we were extremely impressed with the pre-owned sales staff and managers. There was a good selection of high quality vehicles and their prices are virtually the lowest anywhere. Everyone was very knowlegeable and helpful in offering their suggestions. I know this is where we will be purchasing our car once we make our final decision. The only fault I found was when walking/driving through the lot in the back there were several large holes you need to watch out for. Other than that it was great.

Ellos33

19 de mar. de 2013

Sold me a van then refuse to give the title( reason they say they sold it too cheap and they made a misstake pricing it ) also the van broke down on the way from there bc of bad bearing. I have spent 1990$ so far. My biggest problem is the title . My recommendation is take the title with you before you pay or you might not get it.

Ahmad

22 de feb. de 2013

Bought two cars from here and every time was a breeze. Can thank enougjt the management team who helped me out tremendously in the process ( kambiz and Danesh). They showed every single process of the purchase and they were really easy and outgoing with us as well. There was a dent on my car and they took care of it for me at o cost. They took the costumer satisfaction to a whole new level Recommend this dealership strongly

Tania Ferrish

19 de feb. de 2013

My Husband and I bought a used certified Volvo from this dealer. The staff were very polite and the sales manager was great, He was clam and very patient. My husband can be be rude at times. He showed us why he can not be the lowest price guy in town. I am glad that we bought from them. I will drag my husband if I have to:)

ebbrown613

15 de feb. de 2013

I took my car in for service for the second purchase I have made through Darcars Volvo. Though I live in Baltimore and there is a Volvo dealership minutes from my home. I return to Darcars Volvo for service and purchases due to their consistent outstanding service!

riddlers

20 de ene. de 2013

We looked for a particular interior color with a 2012 T6 S60. The Internet indicated the dealer had one. Armon handled the call and negotiated the deal. He was very up front on the price + delivery + documentation fees. Since the MSRP of a Volvo includes a delivery fee, you need to realize the $895 delivery fee is simply a dealer profit item and accordingly negotiate the price. Darcars really completes all the documentation for the $200 fee, and it's worth it not dealing with DMV in our state. Overall, Darcars cost about $2500 less than a comparable car in our location (Ohio).Armon met me at the location but we didn't spend much time together as that had been accomplished prior to arrival. Armon introduced me to Danny who offered a brief introduction to how the S60 worked and provided the key for a test drive. After the test drive, Ben asked if I was still interested in the car and I indicate a desire to purchase the vehicle.Danny introduced me to Ben in finance and it took about two hours to complete all the paperwork. Ben outlined all the warranty information and explained how the dealership would title and garner tags and register the vehicle. When all the warranty and sales information was complete, Ben sent us back to Danny. Danny went over all the nuances of the S60 and programmed the telephone to use in the car. Overall, Danny provided the most service I appreciated that day. All acted polite; Danny was superb. Overall, it's quite a good interaction. Remember the added fees and know the MSRP and other dealer prices and you will do fine.

holyghostfire

1 de ene. de 2013

Anytime I took my car for service, Mo always gives me a good customer service. Some time he will take my case to the manager for a greater deals on my service. He takes time to explain the problem to me and fix it up.

temyyy

7 de dic. de 2012

I do not usually write reviews but I had to for this one. Great customer service. Did everything they could to make sure I got the car I wanted at a good price. They were all very nice and made me feel like family. Love this dealership!

EAudiA4owner

1 de dic. de 2012

The Darcars Rockville Volvo team was extremely helpful throughout the whole car buying process. They found me exactly what I wanted in car and the customer service was impeccable. Patrick, Danny, and Kambiz all made me feel like I was part of the family. I would definitely recommend to anyone buying a car that they should reach out to Darcars. I couldn't be happier! Thank you!

Stayaway

15 de nov. de 2012

I purchased my new vehicle on September 29,2012 the staff was great at that time to make a long story short after multiple calls and emails it is now November 15,2012 and I have no tags (still paper tags) and my trade in is now in collections for non-payment I have already paid the note for my new car and might end up making a payment for my trade in spoke to Jeff the general manager 3 days ago I am currently still waiting on an update BEWARE OF THIS PLACE if no progress is made by the end of this week I am filing a complaint with the Better Business Bureau

stayclear

15 de nov. de 2012

Purchased my vehicle September 29,2012 everything was great until I noticed mid October that my trade is was not paid off I kept calling and I was told the check would be going out anyday, November 3,2012 I started receiving calls from my loan company payment still had not been made as of today November 15,2012 my loan is now in collecions although I have not had it since September 29,2012 nor do I have my tags for my new vehicle they told me to make my first payment for my new car through them which I did and yet I am still riding around with temp tags although I have made my car note on my new vehicle. I have called and spoke with several people getting the run around Jeff the general manager said he would continue to follow up I have yet to hear of a status and will probably be forced to pay my car note on a car I no longer have, so that my credit is not effected although my pay off has now changed and will continue to go up due to intrest that the loan gains everyday!!!!! Beware stay away from this dealer I plan on filing a report with the better business bureau the end of the week if my issues are not resolved.

Ceecee

6 de nov. de 2012

We were in the market for a used luxury mid-size model car. We found a great deal at this dealer. Working with Omid was a breeze, he made the process easy, and explained everything in detail at every step. We needed to bring back our transfer papers and got caught in the Redskins traffic, Omid patiently stayed at the dealership and waited for us to arrive. Excellent, friendly, honest, informative service. Very professional, I was extremely pleased with every person and each phase of the purchase.

Marktf0908

13 de sep. de 2012

Dealing with Darcars Service department is always a pleasurable experience. As always, Joe Guzman, the service manager always takes a personal interest in us and treats us as if we are family.

Happy Buyer

27 de jul. de 2012

Bought a used car from Mauricio. Very pleasant experience with no stress, no pressure, no real haggling. The used car manager, Kambiz, is great. Wish every manager at every car dealership was like him.

Kevin

12 de jul. de 2012

We were very happy about the sales and our car. We bought a used Volvo that was certified. Sales manger was very polite and not pushy. He just gave us the facts and figures and showed us the value. The second part that was paying for the car was a real bad experience. It took us over 2 hours to get through financing and the papers. The finance manger told us that the new car dept had a deal and he was told that he had to take care of the new car customer first!! Like we were second a class citizen. We did not mind to wait for our turn, but this was not nice.

boylmi01

22 de jun. de 2012

Just returned from having my 2009 c30 serviced at Darcars volvo and I had an absolutely fantastic experience. Everyone was great to work with and the job was done very promptly. They even did a great job washing the car. I highly recommend this dealership and will defiantly be returning for further services. ~Michael

Bball mom

3 de mar. de 2012

This is my second purchase from Darcars. I bought a used Volvo from Darcars Volvo in February and had a great experience. My sales rep Patrick was helpful, patient and answered all my questions. The sales manager, Kambiz, was honest, and truly gave me a great deal on my S40. Not at any point did I feel pressured or hurried. The whole process was so easy. They really made sure I LOVED the car before I bought it. The fact that it was Volvo Certified sealed the deal for me. I highly recommend this dealership.

foro

28 de ene. de 2012

He is a nice person, He did a great job. He has a good customer skill. He knows how to deal with customers. I weill recommand him to everybody I know.Toutou

aag040

19 de dic. de 2011

We were customers for life until trying to trade our '03 S60 in for a '12 S60. We were offered less than half of what CarMax was offering, and given non-sense that the reason for the poor offer was due to inaccurate information contained in the CarFax report. Even after the CarFax report was corrected, the they told us the offer was still half was CarMax was offering. We corrected the CarFax report immediately, but were so disgusted with the so-called "wanting customers to love every aspect of their interaction" with DARCARS that we never went back, and bought a Mercedes instead from a dealer who matched the CarMax price.

SL1234

13 de dic. de 2011

Last Saturday evening, I could not start my car at a parking lot in Gaithersburg, MD. I tried countless times. It was dark and cold, my seventy-seven year old mother with high blood pressure was in the car and my cars menu was at home. I was helpless and very frustrated. I had no idea whom to call for help. I called Darcars Volvo, Rockville that was the only one I had a number with me at that moment. Mr. Joe Guzman on the other side learned my situation and offered to come over personally to help me out. He came over and started my car for me. No charge no tip, only the kindness and knowledgeable help with a cheerful smile. Lucky me that day for having Joe picked up the phone at that moment. I am so glad that I am a Volvo owner and I believe that Volvo made a wise investment for having such a wonderful employee Joe Guzman. Thank you again, Mr. Guzman! Happy holidays!!

LucyC

20 de oct. de 2011

I wanted to complement on the staff at Volvo most sales reps people are very knowlegeable and helpful specific in all areas. Would like to congratulate Volvo company on their great job of handling and customer service. Lucy C.

rpo

2 de oct. de 2011

To update, the General manager, called me and We had a nice chat, she understood my frustration and where I was coming from, she was able to resolve the issue. It makes a world of a difference when, at least one person is able to sympathize with the customer. Thank You Mina, you don't know how much this means to me. She took her time to listen to me and we came to a mutual understanding.

Kimford

20 de sep. de 2011

I just bought a used Jeep! and they treated me great. Sales was very helpful and explained everything to me so it made sense. The sales manager got me a great car. I had explained my needs and he found the car. I did not know that I could order a used car. I am very pleased with them. Kim

mask1953

30 de ago. de 2011

Mike Ardalan made the car buying experience straighforward and comfortable from the moment I walked in the door at Volvo Darcars to the time I drove my C70 away. There was never any pressure to purchsse, but rather an understanding of the type of automobile I wanted to drive. Mike exhibited a true feeling that he was not satisfied until I was satisfied. Mike worked through my indecision with a professionalism beyond compare and patiently explained the buying process. Everything Mike said he would do he did and Mike Ardalan never gave me cause to doubt his word. I have absolutely no hesitation in recommending Mike and the staff at Volvo Darcars to anyone seeking to purchase a Volvo.

Kathleen Chiacchierini

22 de ago. de 2011

This is the second Volvo I have purchased from Darcars. The sales and service departments are very responsive, detail oriented and kind. We have purchased many cars in the past 46 years and I have never had a service manager as good as Tom Mangum. He thoroughly everything that is to be worked on and follows through to pickup. No detail is forgotten.Sales department very good. Also gives detailed, full explanations of each part of the purchasing documents and goes above and beyond to meet the customer needs.

KarenTK

19 de ago. de 2011

I bought my XC90 at the Darcars dealership in Rockville and have been going there for service for the last 8 years. Taking my car there has always been a good experience for me, but today it was exceptional. A new service representative, Mo, helped me out so much. He took the time to show me things about my car that I never knew before. He was not only very helpful, but also very patient and personable. He's relatively new to the dealership and the best addition to their service team. If you go there for service, definitely ask for Mo!!!!

PRS

15 de ago. de 2011

This is the second car that I bought from Darcars Volvo in Rockville, MD -- and I would buy another. I enjoyed the experience interacting with the sales department when I purchased the car two years ago, and the positive experience has continued each time I bring the car in for oil changes and other service. It is ALWAYS a positive experience. The service department staff are friendly and helpful on every occasion. On one instance, they applied a coupon to my bill that I had not seen on their website. How often does that happen? To top it off, my car is always washed and vacuumed when I pick it up. In contrast, I cannot think of a single positive experience I have had getting my BMW serviced. You cannot go wrong with this Darcars dealership.

juliegross89

12 de ago. de 2011

Mo was extremely friendly and helpful when I spoke with him regrarding my service today. He was professional, and was able to help me choose the service for my car that suited my needs and budget. I highly recommend Darcars Volvo of Rockville for service. I have been to several other Volvo dealerships, and I have received the best customer service at this location. Dealing with representatives like Mo makes me want to return to this dealership for service. Thanks!

Its a Jeep Thing

19 de jul. de 2011

Our salesman did a outstanding job, from the first phone call, to signing on the dotted line. He trented me with respect and made me feel important to him and to the dealership. I will consider Darcars Volvo of Rockville for my next car puchase. Thank you Husein for a job well done.

timboulay

27 de may. de 2011

I shopped around for my Volvo S40, using the Consumer Reports auto buyers sheets, and DARCARS offered an excellent price with the color I desired.

chlee

18 de may. de 2011

No idea how this dealership is getting high marks. For sales theyre okay, but for SERVICE take your money elsewhere. They are extremely shady. I was quoted on a trip computer by a technician for ~$200. Roughly 150 for the software and 50 for hardware since it is just "plug in to install." I waited a couple days and came back when my vehicle was due for COMPLIMENTARY SERVICE and asked for it to be installed and was charged nearly $400 by the service manager! He said the tech mustve gotten it wrong because it required a lot more work than what! BULL! I researched it and it was just a simple software install which literally is plugin the vehicle to a computer! Of course the guy also charges me TWO HOURS of labor when I was only sitting there for an hour and fifteen minutes which includes the service. So he basically charged me the for COMPLIMENTARY service I shouldve gotten when I buy the car!Another time was when my car was acting a bit weird at the brakes (noise and not as responsive). I took it in and the service guy said the brake discs needs replacement. Its still under warranty I said so I shouldnt have to pay for it. Nope, he said it doesnt cover wear and tear! I called him out spoke with the manager and he was giving me a hard time with it as well. Eventually they caved and they did it for free under warranty. I swore that was the last time I would ever go back! Nope. At 30k, my last complimentary service was done at DARCARS. Recently when i did my 37.5k oil change somewhere else I found out my skid plate is missing! They didnt put the plate back on! It was clear that they didnt put it back on because the screw holes werent torn and cant be seen as worn. ALL the screws were missing too! I went back to DARCARS demand them to fess up to it. Instead they said, "Oh i happen to have an extra one and ill give it to you, but it is clear the plate fell off or you ran over something." How is it that all the screws (FIVE IN TOTAL!) fell off at once that it gave way cleanly without damaging any screw holes? Of course he replied, "oh it happens all the time!" Ill drive to Silver Spring or VA from now on. Volvo DARCARS service department is HORRIBLE now. Before in the past, ~8 years ago, it was a pretty trustworthy service department but ever since they changed manager its been DOWN HILL!

jjwoo

7 de may. de 2011

Very smooth transaction. Straight talk from salesperson and excellent deal up front. Did not feel like the typical "snake pit" experience like at some dealerships. Aldo Gonzales was especially diligent in finding the right car and pricing, and Kambiz Faris, the manager was also very easy and friendly to deal with. Would go back to dealer and recommend others.

Carlo A.

28 de abr. de 2011

By far the most impressive sales group of people that I meet. I value people and how they interact with me, that said, their professionalism, honesty and perseverance to give you the best deal and value based on your budget had made my decision easy to go with DARCARS of Rockville, MD. Trust me reader, I did shop around Metro DC area. I believe that I gained new friends besides purchasing a new car. Again, Thank you so much gentlemen.

dmsale

27 de abr. de 2011

We test drove an XC 70 the day before and Aldo was very informative and helpful. When we returned the next day to purchase the car, we preferred something less expensive. Aldo's manager suggested a barely used car with more options at a much better price. They were both very friendly and helpful, as was the gentleman who handled the financial paperwork. We are very pleased.

dredawg88

23 de abr. de 2011

This was my best car buying experience, by far. Aldo B. work with me and made the process of purchasing my 2011 C70 T5, really smooth. He had knowledge and insight on my new car that other new car sales representative did not have in the past. I am definitely recommending my friends and associates to stop at DARCARS Volvo in the future. KJ, in finance, was great also!

mjpodber

23 de abr. de 2011

Excellent experience at DARCARS Volvo. I was dealt with honestly and politely, in a straight forward, no funny business matter. I was quoted an outstanding price on an XC60 over the phone, a price that was significantly lower than other area dealers, and was given that price when I came into the showroom as well as a fair trade-in value for my vehicle. There was no negotiating and everything was done in a very laid back, relaxed atmosphere. My sales person and the sales manager, both named Kamdiz, were very friendly. I highly recommend Darcars Volvo if you're in the market for a new car.

laxguy

23 de abr. de 2011

I spent several weeks searching the internet for a new car. In doing this, I contacted Darcars Volvo inquiring about the Volvo C 70. Regina and emailed backed and forth several times discussing the car that I had an interest in. I was then put in contact with Aldo and he was extremely helpful in not only getting me to the dealership but making everything go as quickly and smoothly as possible. Aldo was helpful and informative without being pushy or making me feel uncomfortable while discussing the options available. My comfort and needs were his sole focus during the entire process.

alx253

21 de abr. de 2011

The Volvo team that I worked with did a great job. I had a leased Volvo that I was ready to trade in (still owed money on my lease) all of the above mentioned were able to make the sale happen on a new 2012 (this is my 5th Volvo). I love the car and I do want to mention again that you have a great team working for your company and that Mr. Berrellez was persistent and was following up on his phone calls with me which is how a business should run. If you need to contact me please feel free to do so. Thak you, Alexandra Lucia 703-209-9142

steind

17 de abr. de 2011

It was a low pressure sales experience. Our salesperson (Aldo) was knowledgable and very helpful. At no time did i feel pressure. He really let the car sell itself, and just added information we requested. This turned into one of the best (and least disagreeable) car buying experience we ever had.

sidnie

2 de abr. de 2011

Aldo was friendly, helpful, and extremely informed about which car to point us toward. He should train other sales people. He was patient about our questions, helped us find exactly the model and features we were looking for and was always on time when he said he would call or meet us at the dealership.

HJackson14

15 de mar. de 2011

We haven't even finalized our purchase and the folks at Darcars Volvo are making my day every time. Offered me better than KBB on my trade, gave me invoice price with explanation of associated fees, and let me test drive for the fun of it the next day when I came in to ask a couple questions. Sales service with a smile every time I go in. No fuss, no hassle, just doing their best to put me in the Volvo I want.

gary.adkins

8 de feb. de 2011

Excellent experience. Aldo was very friendly and easy to work with. His knowledge of the Volvo product and features was outstanding; he was able to answer our questions. We were extremely pleased with our experience and especially pleased with our new S80!

mstephanie

25 de ene. de 2011

The visit strated out well. I was shopping around and I asked for an estimate which Kambiz prepared. I liked the price so I gave him $500 to bring the car I wanted to Rockville. Kambiz could not get the car. I ultimately bought from another dealer who was able to match the Darcars price and who had the car I wanted in stock. Kambiz said my refund had to be processed through the business office and I should receive it within a week. One week turned to two then three. The last time I called he said the business office was closed and he would call me back the next day. He never called. My boyfriend went to Darcars and Kambiz said "You didn't buy the car from me! I don't have to process your refund!" My boyfriend threated to report him to Volvo headquarters and the Better Business Bureau. I picked up my check that day. Very shady business. Be careful with these people.

Marktf0908

3 de ene. de 2011

Aldo made this a very uncomplicated and easy process. The pricing that the dealership had was excellent. these are the reasons why we rated this dealership the way we did. We originally were going to purchase an S40. However, aldo showed us that for only a little bit more we could own the S60.

annenelson

30 de nov. de 2010

Just bought a new 2011 S60 (love that car!). Bought my last car -- Volvo S60 -- and the car before that through my credit union because I refused to suffer the "abuse" of another car purchase at a dealership. I must say I was pleasantly surprised at the ease of this new purchase. I was ready to buy before making a trip. They didn't have the car I wanted on their lot, so they got it from another dealership the very next day. Aldo and Adolfo gave me what I consider a good deal and Mark took care of the financing very expeditiously. All three were courteous and there was no pressure, only effective action that left me pleased with the buying experience. And I do love that car!! (I think I said that already.)

wdimagineer

26 de nov. de 2010

On a whim I decided to stop by DARCARS Volvo. I had previously driven the new S60 and knew it was my next car. I was immediately met by Aldo and Adolfo who worked with me through the entire process. I custom ordered my vehicle, and therefore had to wait a bit, but even during the down time they still kept in constant communication. They were patient and understanding, and never once made me feel though I was being rushed. They also took the time to explain little details to make sure I was fully aware of everything happening. When it came time to take delivery they made every effort to ensure I was comfortable, from providing a loaner car to ensuring my new vehicle was prepped properly.As a previous DARCARS customer the deal I received was fantastic - better than any other dealer in the area. Financing was also simple and quick. Mark actually made the process enjoyable, something that should happen more often! Post-sales support has been just as good. The GM, Mina, has gone above and beyond to answer my questions.It's true to me that this dealer group wants you to love the car buying experience. I know I did, and I highly recommend them.

jbarrett398

10 de oct. de 2010

Adolfo & Aldo were very polite and did not pressure us at all in purchasing a car. I have never written a review but thought that they warranted a nice review. Their price was very competitive and we never felt hurried. It was actually a refreshing experience.

racetrain

29 de sep. de 2010

Initial welcome was slow, but once contact was made the rest of the transaction was pleasant. The salesman was attentive without being pushy. the trade and finance was quick and fair. The service follow-up was on par with the rest of the experience.

belly1

29 de sep. de 2010

We were looking for a new car. The salesman was extremely helpful. We drove the 2010 volvo S80. We immediately fell in love with the car. We discussed price with the salesman. Told the salesman that we need to think about the deal he offered us. Next day we came back with our offer and the saleman, manager and head of the dealer met our price after much negotiation. I would use this dealership again if buying another car. Marilyn and Steve Silverman

wayne.janice

29 de sep. de 2010

I had a great experience buying an S80 from this dealer. They took me seriously right off the bat and kept trying and trying until I was completely satisfied. They were also honest, friendly and upfront about everything throughout the dealing. In the end, I walked away with a GREAT deal. I would definitely recommend this dealer. And I am completely in love with my new S80!

YH1

5 de sep. de 2010

Fantastic experience. Helpful, informative, reliable, patient, acommodating and absolutely non-pushy. A rare experience as far as car dealerships go (and we have been through quite a few!)We got the car we wanted, for the price we wanted, taking all the time we needed to reach and informed decision, with as many test drives that it took. Not a single unwanted phone call came from this dealer trying to coerce us into buying, while all our questions to the dealer were answered promptly, and all our requests respected.

Ileana Esparraguera MD

4 de sep. de 2010

Practices, service are all deplorable. Do not purchase or service a vehicle at this dealership. Although Volvos are good, no longer excellent vehicles it is not worth the subsequent grief. Take your car in and something else ALWAYS goes wrong!!!!!

sthorpe

18 de ago. de 2010

We recently purchased a new XC60 from Adolfo. He was very professional and easy to work with during the sale until we asked about a trip to Sweden. At that point all the sales associates seemed to what to have nothing to do with us and were not very helpful answering our questions. We gave up on the Sweden idea because of lack of support and just bought the car locally for the ease of purchase. The sales office (financing) was ridiculously slow and tried to push all these extrra warranties we did not want. As part of sale, the service department was supposed to add scuff plates and a hitch. We have been back and forth with thre different people trying to schedule this work...first all the parts are here and ready and then no they aren't! Finally after two calls to our saleman we were told everything had been in stock all along. We brought the car in for service only to pick it up later that night to find out the hitch is backordered from Sweden. Then when we complained about the complete lack of professionalism and communication, we were told the hitch was not included in our sale! We looked up the record to provide it was! Still awaiting an answer as to when the hitch will be here! The whole reason we bought from this dealership was the service department (my husband has a volvo that is serviced here).Sale was fine, but the lack of follow thru really ticks me off!Wish we could have had the opportunity to discuss the Sweden trip, but again they were not helpful and willing to help with this.

maki2703

1 de ago. de 2010

I love my new C30! My salesman, Aldo Berrellez, was very helpful in making the purcase a pleasant experience. His friendly positive nature and his willingness to deal with all my concerns played a major role in helping me to make the final decision. He thoroughly explained all the details of the various operating functions and instructed me about which "buttons to push". The purchase was made about a month ago and I have since returned several times to the dealership with my additional questions and needs. Each time, Aldo has graciously assisted me to resolve all of my concerns. The entire sale was handled both quickly and efficiently by each of the individuals in the dealership who were a part of the sale. I will happily recommend bothe Aldo and the dealership to any of my acquaintances who express an interest in purchasing an automobile.

JMWinters

28 de jul. de 2010

Just purchased the automobile Saturday....have no experience to base a review regarding customer service and quality of work (I assume repair work) so indicated n/a. My sales experience was very positive. Aldo Berrellez was very helpful with regard to my reviewing all options and purchasing the Volvo S40 model.

crrice

27 de jul. de 2010

We had a great experience buying a new Volvo through Darcars and Volvo's Overseas Delivery Program. Between the two, we got a great car at a good price, a wonderful trip to Sweden (free roundtrip airfare for two and 3 free nights in Gothenburg (1 more than usual as a Volvo loyalty award)) and took delivery there and again here. All on time and effortless. Would recommend both to prospective buyers.

farshud

4 de jul. de 2010

I recieved exceptional servie, great price, and the vehicle options that I wanted from DarCars Volvo and will recommend this dealership to all my friends. I want to thank Aldo for his hard work to fulfill 100% of my requests and Mina (sale manager) for completing the sales as I wanted it. I appriciate the pleasant sales experience that I had on July 2nd, 2010.

etono

28 de oct. de 2009

Feels as if every time you come in for service they try to sell you more than you need. They once charged me for a "new" air filter, which I had just replaced myself a couple of weeks before. I asked to see the old filter which they could not come up with. The mechanic walked out to talk to me and he acknowledge the "mistake".They also said I had not performed a couple of scheduled services with them, so they were charging me for three services, which were all about the same check list. (I did check the car with them with the free check up they offer and also had the list checked at another shop as per the maintenance booklet when the service was due).Service staff is not very friendly and they make you feel as if your warranty would void if you do not perform with them the suggested work... which you can do at half the price elsewhere!

HPW

22 de ago. de 2009

Always trying to sell you service that you don't need and get very snooty if you tell them "no". When I came in for an oil change, I told one service manager that they are always nailing me for something after he suggested I have not had service in 17K miles (when I had) on top of giving them $2,000 in the past 5 months. Service manager replied that "he is offended by that remark". Excuse me, but did you not take Customer Service 101 and learn how to respond to the customer who is not satified?Will not be going back here unless I am stranded.

20906carbuyer

22 de jun. de 2009

My wife, daughter and I stopped in to look at a XC 70. We took it for a test drive and liked what we saw. Kambiz assisted us throughout the process and was very friendly and no pressure. However he quoted us a price that he pulled off the internet pricing. we countered with a reasonable offer, but he wasn't able to go to the manager to approve the deal as it was a Sunday. However, the next day I called Kambiz and he informed me that not only was our offer not accepted, but their initial price was off the table! He said the manager would only approve a deal for almost $1000.00 more than initially quoted!!!We're done with Darcars.

hughindc

14 de may. de 2009

Mina the GM was testy, arrogant, snotty, and unprofessional. Kambiz, and Massy Hameda were not. After being picked up by Massy at the Metro to purchase what I thought would be a new C70, once I got to the dealer I discovered that my prospective C70 was a "demo" and had 7300 or so miles on it. Fine. Then I checked the vehicle out. The wheels were all damaged. They said they'd fix them. I said they needed to be replaced. They didn't agree.I chose another vehicle. They gave me a very good price, so I bought it and drove it home happy. Next morning they called and said they forgot to charge me $825 in delivery/shipping/destination charges. Was asked to bring the car back. Ruined the whole gorgeous sunny day. Bill of Sale said I was charged everything on the sticker (including the delivery/shipping/destination charge) already). I relented, then refused, Deal was done. High Drama with dealer staff and Ms. Tammy Darvish (although she was by far the most professional). What started out as a fine transaction became a nightmare. Will never go back now, not even for service.

JulieK

28 de mar. de 2009

I purchased a used XC90 from Darcars in early March and I am from out of town, so part of the agreement was that they would ship the car to me within two days (scheduled to arrive on Tuesday 3/24). I took off work that afternoon to be home and sign for the car, and no one showed up. Not only that, I didn't receive any kind of phone call that the transport company was going to be late or anything. I attempted to call the transport company, but there was no answer and no answering machine. Wednesday morning I called them again and one of the owners told me that they had truck trouble and would be in town late Wednesday and could get the car to me on Friday. So, I waited at home on Friday AGAIN for my car...and nothing.Saturday, I called Darcars to see if my vehicle had even been picked up yet and they said that the transport company had picked it up on Friday (4 days late!). Considering that they told me it would be picked up on Monday and it wasn't until Friday; I felt this was VERY inconsiderate on their part and disrespectful of my time that they couldn't even give me a call and let me know it was going to be late (since I had taken off two afternoons from work to be at my house to sign for my car)!Needless to say, it's Saturday and I still don't have my car and have not heard from the transport company, Lanet Enterprises, on an ETA.I definitely would not recommend this dealership to anyone out of town or in town for that matter, their lack of consideration for their customers time if unacceptable to me.

Lasercut

10 de ene. de 2009

I have attended this dealership for over two years now. Last time I went to buy a new vehicle, though the staff were friendly, I was treated with skepticism since I was not ready to buy a vehicle. Their service and repair rates are rather expensive compared to other dealers.

njb8199

28 de nov. de 2008

I have leased four Volvos since January of 2007. The first was a 2007 XC70 from Herb Gordon Volvo. I had initially ordered a 2007 S80 3.2 through them. My circumstances had changed so I needed to get a XC70 instead. The people that I worked with over there were pushy, argumentative, and went back on their word on delivering accessories that were supposed to come on my XC70. After having a brake module problem; I went to Herb Gordon to get it fixed and they said THREE weeks before I could get a loaner. I said forget it and got it fixed at Don Beyer Falls Church. Fast forward a few months later; I am in the market for a XC90 and DARCARS has the one that I want. I walk in, tell them what I want, the salesman, Jason Long, and sales manager, Joey Brashears were superb. I got a $49k SUV for a $400/month lease with very little money down. I was very happy with the purchasing experience and the deal that I got.After I got bored with the XC70; I stopped by DARCARS and asked about S80's. They had a fully loaded new 2007 S80 V8 that I fell in love with. My purchasing experience was just like it was with my XC90 3.2. Fast, easy, and hassle free. They also threw in a few free accessories.I purchased a 2008 XC90 V8 at a Philadelphia area dealer in February of 2008 while Alexander Arman and Joey Brashears had departed for a brief leave of absence.Now that Joey Brashears is back; I am looking forward to leasing my next Volvo from him.The people there, from the receptionist to the currrent General Manager are friendly and I make the effort to stop by and say "hi" every now and then.

sailthebay

6 de nov. de 2008

Stay away from DARCARS and Joey Brashears. We left a deposit on a vehicle that was at the Baltimore port. Told it would be in in 4-5 days. After five days we are told it will be another 2-3 days. After 3 days we are told it will be another 3-4 days. We are offered to be refunded our deposit which we accept. After 6 days and providing all requested documantation to quickly return the funds, Joey Brashears says he will not return the deposit. Here it is 16 days later and the car is still at the port, and Joey does not want to release the funds on a car he promised but cannot deliver. Stay away from DARCARS and Joey Brashears.

pogorelc

3 de sep. de 2008

Joey made my experience of leasing a volvo absolutely terrific! He is kind, funny, friendly, smart and not "pushy" at all. He was incredibly patient with me and I thoroughly enjoyed working with him. He gave me a fantastic deal and I am grateful for that! My many thanks to Joey and the other Darcars Volvo staff that helped me through the leasing process (Max and Michael too). I would highly recommend Darcars volvo and especially Joey Brashears - he was truly a pleasure to work with!

foztofly

2 de ago. de 2008

Looking for a second car, one better on gas mileage than our Hummer, we decided to look at Audis, Volvo's, BMW's and Mercedes. We finally found a nice used BMW 5 series with low mileage and a good price at Darcars Volvo. Initially, the sales staff was extremely friendly as you would expect when trying to get someone to spend their money with you. The sales associate even gave us his cell phone number to call since he was going to be off the following day, and if we decided to buy this particular car he would come in on his day off. Later that night I called him and asked him if the car could be detailed and ready the next day and he assured me it would. I also noticed there was no owners manual while we were on our test drive, and he assured me that he would get it. Signing the paperwork the next day for it, we are told there is only one key and no owners manual, which they would order for us. Getting in the car to inspect it, none of the marks I had told him about were taken care of (it was washed, not cleaned) so his response was to bring it back at a later date. 3 weeks later, no owners manual. I called the sales associate (Sam Amin), he acts like he has no idea who we are or that they even had a used BMW, but says he will talk to the parts department about the manual and call me right back. 3 days later and still no call. I called the Manager, and he tells me "when you buy a used car, you get it as is, that's it", even tho before signing I was told they would get us one. DO NOT GO HERE!!! They give empty promises and don't care about you, only your money.

cmsper

9 de dic. de 2005

I walked into Darcars volvo intending to test drive an s40 I was planning on buying from a family friend. I was greeted with warm smiles and an atypical sales staff. No one was pressuring me nor was I being asked a thousand questions. By the end of my first experience, I was an ecstatic new car owner with a deal my family friend was unable to match. A year later, I have visited Darcars Volvo over a dozen times; mostly to say, "Hello" to everyone I have met. In the last 14 months my family has bought 4 cars from Darcars. The staff at Darcars care about their clientele as if they are old friends. I have never known a car dealership to feel like a family, but Darcars is exceptional. The service standard is so high, I cannot think of a single complaint (unimaginable for most dealerships). My entire family has since worked with Alexander Arman to help with their car purchases. Every person I have referred to Mr. Arman has called with glowing reviews and to thank me for the introduction. If you are in the market for a Volvo, it would seem foolish to me to look anyplace other than Darcars.