ctarr1

24 de nov. de 2016

Superb service. Always willing to accommodate needs, such as pick-up and delivery of vehicle. Courtesy cars are always provided when needed. Questions by telephone are always promptly answered.

Deborah P. Berry

24 de nov. de 2016

I had an unfortunate experience of buying a "new -to-me" car out of state, and promptly blowing out a tire the second day I had it, which necessitated the replacement of all 4 low profile tires. Not only did Darling's get me the high performance tires I needed at a very fair price, they gave me a loaner to use and took care of my problem swiftly. My representative was Eric, and he was simply outstanding! He kept me informed every step of the way and made me feel that my business was valued and that they cared about my safety.

aspear

23 de nov. de 2016

The service department goes above and beyond. Often the same person takes your appointment, checks you in and if they are free goes over the results of the service and the bill. Thank you Logan , John and Abby.

John Sweet

23 de nov. de 2016

keeping it simple and easy, diagnose it, fix it and go, my hats off to all in the service department especially the service desk and the mechanic,

Frankie5

23 de nov. de 2016

My scheduled service on my 2016 Escape was totally first class. The only complaint was that the routine service was over priced. In speaking my dissatisfaction the service mgr told me. of a special deal which I will do on my next visit. The rest of the experience was first class. This is a great service dept.

BJMAINE

23 de nov. de 2016

Purchased set of tires not normally stocked. Arrived in two days. In and out in just a few hours. Customer for many years. Always the lowest price around and excellent service.

3marriners

23 de nov. de 2016

Recently came in to trade our lease. Worked with Mario who did a great job helping us determine what we were really looking for. Everyone we dealt with was very kind. Plan to continue having our vehicle serviced at the dealership.

Tony E7

23 de nov. de 2016

Scott and Kim have always taken an interest in my 2011 VW Tuareg TDI and have given great advice and friendly service. Job has always been completed in a timely and thorough way.

coolbeans

23 de nov. de 2016

It was a simple key programming but it was nice to bring my Allroad "home". They were everything a premium dealer should be. When my Audi needs anything iI can't handle myself or source locally they will be my go to.

Sherryrisberg

23 de nov. de 2016

The team a Darling's service center provides me with top notch service every time. They listen to my patiently my questions and answer them in a way that allows me to make educated decisions about my vehicle's maintenance. The Darling's team always provides me with accurate estimates for how much my service will cost and for how long the service will take. They always go that extra mile to make sure that I am completely satisfied.

John/carrie

23 de nov. de 2016

Tires were changed quickly and efficiently. Look forward to having the opportunity to continue doing business at Darlings. We are always treated as if we really matter and have always been kept informed about what is going on or if there are issues that need additional attention.

alanjans

22 de nov. de 2016

The VW service team at Darling does a fantastic job. Very knowledgeable and they make sure that service experience is excellent. I highly recommend them.

balashi491

21 de nov. de 2016

Despite a fire related computer glitch involving parts and shipping, Darling's staff pulled out all the stops to accommodate, expedite, and complete work and service required.

Heatherbaine

8 de nov. de 2016

The entire team at Bangor Darlings Ford, VW and Audi are knowledgeable, friendly and easy to work with. I would recommend them to anybody looking to buy or service a vehicle.

vwdad

2 de nov. de 2016

The service staff made the experience as uneventful as possible. This is the first time I interacted with Scott and I found him as knowledgeable and courteous as Kim. Well done!

judyboo

31 de oct. de 2016

The service staff is always helpful. They explain things very clearly. WE have bought four vehicles through Darling's, and we'll do so again.....Not too soon I hope because the present on runs very well.

Happy Buyer

29 de oct. de 2016

Kim Cotta helped me evaluate my older car that was becoming difficult to maintain. She suggested that I step across the driveway and meet Gary Greene. He introduced me to Roger Hawkins who interviewed me to discover my car requirements for work, pleasure and expense. I decided on my first new car purchase...2017 Jetta. Overall, the experience was different and much better than I have ever had before. The staff at Darlings are set on the goal of producing happy buyers that will choose to return for service and their next car purchase.

vinalsnew17 jetta

28 de oct. de 2016

My wife and I both liked our salesmen Peter Bradshaw very much. He is unlike any car salesmen we have had in the past. Not pushy, very friendly and pleasant and went out of his way to find the color we wanted which was in Mass. He explained the process and answered all our questions and put us at ease. We were also impressed with Kristen Keith in Finance. The above personal qualities can be equally applied to her. Both were extremely good at their jobs. We absolutely love our new 2017 Jetta SE. We feel it is without any doubt the best car value on the road. it has it all.,seat comfort, quiet cabin, 42mpg. avg., agile, smooth and effortless and fun to drive with power to spare when passing old Subaru drivers on back roads. Who needs a BMW? Thank you very much and will recommend Darlings to friends and family. Vinal Torrey

John/carrie

28 de oct. de 2016

We dropped our car off to Eric at the service dept. who set things into motion. We had a complete oil change, put on 4 new tires, and had an alignment done. The whole process took 3 hrs. and Eric kept us up to date as things went along. We can not say enough about Eric who has tended us thus far through 2 cars and 3 trucks. He always has done an excellent job and is always ready to answer questions or set things in motion...we look forward to many more such experiences.

John Sweet

28 de oct. de 2016

They diagnosed it and fixed it fast, thanks guys especially the super mechanic, Kirk who talked to me personally about what went wrong and what had to be done to correct it

hockey girls

19 de oct. de 2016

I have purchased many vehicles through Darlings and have always received excellent customer service. They have always gone beyond what was expected for example; loaning a vehicle to me when my Ford F-150 was being serviced for transmission issues even though they were not obligated to.

Sarah Harvey

1 de oct. de 2016

Very nice a friendly employees. Straightforward and informative without being pushy. Very accomodating to meet my needs. I will recommemd to others and shop there in the future.

Ann R Clark

28 de sep. de 2016

I recently stopped by Darling's because I was in the area and had a few questions about my new Jetta. I was warmly greeted and had both my questions answered quickly. I now just have to wait for the state to do their part and I can show my husband how to get more stations. Thanks so much for the help.

LePage1231

28 de sep. de 2016

I went into Darlings in Bangor Maine, on September 23, 2016 to "just look"! After trying out several vehicles I decided on the 2015 Ford Fusion. My salesman Corey Richards and finance manager Dan Maldonado were by far the most respectful and fun people I have ever had the pleasure of purchasing a vehicle from. Corey went above and beyond what any salesman in my experience has ever done. They were both very professional and made this a fun and exciting experience, with absolutely NO pressure. I went in on my own sort of expecting some pressure, but received only friendly and professional service. I am loving my 2015 Ford Fusion( which I got an incredible deal on). If you are in the market for a vehicle, I highly recommend you working with Corey and Dan....They make things happen!!!!

NikPratt

1 de sep. de 2016

Scott Kennard provided excellent service as always. Work was completed ahead of schedule and he spent the time to answer all my questions thoroughly. A pleasure to work with!

jcholcomb47

31 de ago. de 2016

As a long time customer with Darling's in Bangor (over 16 years), I wasn't surprised that the second used vehicle we looked at was exactly what we were looking for, at a very good price (a 2014 Chevrolet Sonic). When a couple of service issues cropped up within the first month, they took care of it, no problem. They certainly stand behind what they sell.

Larry

31 de ago. de 2016

My wife and I have been long time customers of Darling's Ford VW Audi. My wife drives a Ford Edge and I have an F-150. Both sales and service staff listen to our needs and readily provide a solution that best meets those needs. We routinely use Darling's service because we are confident that any problem will be identified and resolved.

cstarno

30 de ago. de 2016

Four years ago, I bought a 2012 Ford Focus out of state. All the service work has been done at Darling's Ford. The vehicle had serious electronic issues for awhile. John and the other members of the service department were always nice and considerate of my needs. Carole W.

SteveZ

30 de ago. de 2016

Everyone we've encountered couldn't have been more nicer or more professional. They truly value your business. From the initial purchase to service appointments. You always know you'll be taken care of. I gave them five stars only because there weren't any more to give!

transitowner

28 de ago. de 2016

My most recent repair experience at Darlings is still ongoing. The service department had my vehicle (2010 Transit Connect) for 9 days. It needed a new ignition key cylinder because the old one wore out after 70k miles. Its a service van, and I do make a lot of short trips - known issue, I believe. The reason the repair took so long was because they'd never done one before and couldn't figure out how. After the vehicle was returned to me, I discovered that occasionally when removing the key, the key cylinder would pop out in my hand as well. I took the van back, left it from Friday to Monday, but they couldn't fix it because the parts hadn't arrived. I was told they'd work with my schedule to make it good. I live more that an hour from Bangor, and I work out the van every day. No matter how much they "work with my schedule" I lose time and money. The current issue will hopefully be resolved the next time I happen to be in Bangor and can leave the vehicle for a couple of hours.I have had other negative experiences with this service department (and the same vehicle) before. A wheel bearing went bad after about 30K miles. I called them up and said "I need a wheel bearing."They told me it was hard to diagnose a wheel bearing problem without having a technician look at the vehicle. I took the vehicle up and left it. They called me later that day and told me I needed a wheel bearing, but they didn't have one in stock and it would take a couple of days to get one. Back to Bangor, get the van, wait 2 days, back to Bangor, leave the van, back to Bangor, pick up the van. This same scenario played out again several months later with another wheel bearing. I bought the vehicle from Darlings, they are as large a dealership as exists in eastern Maine, and the wheel bearing issue was a known problem with early Transits. I was astonished that the couldn't keep a spare part on the shelf. Same problem with the ignition key issue - no parts on the shelf despite lead time from the customer. They save on inventory, customer loses on time. Beyond that, the chain of communication from the service scheduler to the service manager is very frustrating from the customer's point of view. Even when working through an active repair ticket, you can't get through to the manager handling the repair - you have to go through the screening process every time. The manager handling the current key fix has repeatedly failed to call me after telling me he would with updates on the work, etc. When you try to get back to him, you get screened by reception and nothing happens. I have bought a handful of vehicles from Darlings over the years, both business and personal. I'm small potatoes for a big dealership, but you can put me down as a "former" customer.

Devon

23 de ago. de 2016

On 8/20 I bought my first car at Darlings Ford in Bangor! I worked with Craig Cattelle and Dan Maldonado and they made the experience an easy and fun one. They gave me all of the information I needed and made sure I felt safe in my new car. I didn't feel pressured into buying anything I didn't need and to me that is very important. Would definitely recommend Darlings to friends and family and I'm loving my new Ford Focus!

Jessica robbins

12 de ago. de 2016

Only thing I didn't like was that when they put my inspection sticker on they didn't clean the window or the shaving g off my dash.

bigfoot

10 de ago. de 2016

The VW GTI I agreed to purchase via telecon was misreprsented by website and sales.It was not equipped with sunroof, leather, nav, etc,etc ,as represented.A four hour round trip was needed to discover and point this out to sales.Sales chalked it up to human error! It took me less than a minute to discover their error.Is anyone paying attention to details at Darling? Or just the next sale?Mistakes like this don't happen at a well managed business. Never again.

gemapc

4 de ago. de 2016

This is our second car we bought from this dealer and we will probably use them in the future. What I like the most: no unnecessary waiting time like in others.

Jack

4 de ago. de 2016

I'm very pleased with the service we have received for our 2014 EOS. The service technicians have gone out of the way to assist us. Especially Kim who has helped my wife learn the operations of the car. Our annual services have been simple and handled very professional. We have had no surprises and each time service has been completed on time as promised. I recommend Darlings.

kenbelfast

3 de ago. de 2016

I have owned 4 Audi's from this dealership. They provide free state vehicle inspection for vehicles bought from them. They have a great sales and service team.

sheila

1 de ago. de 2016

The staff at Darlings are considerate of my time and my needs. The work with my busy schedule to ensure that my car is maintained to the highest degree with the least disruption to me.

Vicki 12345

30 de jul. de 2016

I called to have my squealing brakes checked. The dealership's service department was able to find time in the schedule. Once the the front brake issue was diagnosed, they were able to replace the front brakes and routers the same day.

joegillis

30 de jul. de 2016

Extraordinary service, sales and follow-through. They set the bar high and then keep raising it. First call to last service, this outfit is tops.

Alan Higgins

21 de jul. de 2016

Well, the folks at Darlings have hit it out of the park again for me! The mileage on my lease was close to being maxed out and I still had over a year left, yikes! In talking with Ryan Pelkey and Craig Cattelle about what to do they came up with a plan. What a plan it was! Not only did they get me out of the lease they also got me into a 2016 new car lease. These two went above and beyond to make sure that I didn't get hurt financially and threw in some lobsters to boot! It doesn't get any better than that. Then I went to see Dan the Finance man Maldonado. He worked the numbers on Wear Care and the Tire Program. I don't know how he does it but he has magic in those "bean counter" fingers! I have owned 40+ cars in my lifetime and have never been treated as good as I have been at Darlings. Sometimes I feel like Norm on the show Cheers when I come into Darlings only they call me Higgy! What a great bunch. That's why I will always be a repeat customer! Thanks again for helping my daughter and me all within a week. You folks are the best (second to none)!!

M.Miles :)

16 de jul. de 2016

I have had some "credit" issues that have made it hard for me to get a car. Craig C was so nice to me and made my car buying experience so easy.Dan the finance man made it all possible for me to get a brand new car!!! He made me feel so comfortable. I feel like have known him for years! And Gary Green...you gave me a chance to make this all happen too. Thank you so much for taking a chance on me.Keep up the great work guys!PS.My dad told me the steak sandwich was yummy . I promise to make it to the next customer appreciation day

Alan Higgins

15 de jul. de 2016

My daughter works hard and it hasn't been easy for her to get by with student debt and other issues. Anyway, we went to Darlings because she needed a new car. She told me her credit score was bad but I told her that it wouldn't hurt to talk to these folks at Darlings to see if they could help. Gary Greene, Craig Cattelle, and Dan Maldonado got their heads together and made this happen for my daughter. I haven't seen her this happy since she was a child! This group of guys went above and beyond to ensure that my daughter had a new car and it is greatly appreciated by her and her dad. Thank you Darlings and your hard working staff,

Satisfied Customer

12 de jul. de 2016

Darlings service department is the reason I keep going back to Darlings every time I buy a new vehicle. Great Service staff and an outstanding sales team.

Chip

8 de jul. de 2016

We replace our 2 vehicles every 3-4 years. We have bought most from Darlings Ford, but have done business with at least 3 other dealerships. I will walk away from high pressure sales tactics including emails, phone calls ect. there was none of that. I was able to negotiate a good deal on a 2016 Escape. They had a large selection and took time to find just the right one. They even went the extra mile and installed luggage racks on it for us. We have put 3,ooo plus miles so far, including 1,200 mile highway trip, comfortable, plenty of get up and go with small ecoboost engine. Good deal, great vehicle.

Rebecca McIntire

30 de jun. de 2016

My daughter I was greeted with a handshake and a smile, from Corey Richards, excellent sales consultant. Thank you Corey! I drove away with exactly what I wantedThank you! I sure will recommend others to you.

Atnick11

28 de jun. de 2016

I recently leased my 5th vehicle from Darlings Ford in Bangor. The dealership as always has done an outstanding job. My sales person, Rich Smith, went above and beyond in getting me into the right vehicle for the right price. His attention to detail, knowledge and charming personality makes him the top sales person to see if you need a great vehicle. I will definitely return to this dealership and have Smith as my sales associate and would recommend the same to anyone...

Nancy W.

22 de jun. de 2016

This is a general review, I've been going to Darling's since 2001. The folks at the VW front desk - Kim and Scott - are knowledgable, seem to communicate well with the technicians, and all communicate well with me. They are clear and patient, and listen carefully when I have questions or comments. They give me updates during longer service. And when I call or go in, they remember me and which model car I bought at Darling's.

shelby

19 de jun. de 2016

Rich and Dan and everyone really gave me such a good experience at Darling's! I love how positive and helpful they are! I will definitely be coming back to Darling's in the future!

nicksecoboost

3 de jun. de 2016

These guys are the best on the Hogan Road. Buy Darlings!!! Service is great and willing do nothing to make sure your happy with your service! Financing was awesome and the sales personnel is willing to go the extra mile for you. WIN WIN

Drew Simpson

26 de may. de 2016

Allyson my salesperson went above and beyond to help me with the purchase of the Ford Transit. She was kind and understanding. The managers, Ryan and Dan where knowledgeable and helpful with the purchase and where focused on my families needs. I wound recommend this dealership to anyone looking for a vehicle and looking for a great car buying experience. Thanks to all the employees at Darlings for the great experience.

zita123

24 de may. de 2016

This is the best service I've ever had at ANY car dealership. Thank you to all the staff for your knowledge and attention to customer service.

8andcounting

24 de may. de 2016

Very friendly people to deal with and knowledgeable about the product and services. Vehicle was being used as demo by Lynne. Talked to her about the vehicle and she got it back to the dealership immediately. Dealer cleaned and prepared vehicle, we tried it out and discussed trade with John and Gary. The price was right so we bought it and drove it home that day!! Later it was in for routine service, which Eric took care of very efficiently. We traveled on an extended trip, and the vehicle is Great!!!

Troy Pearl

23 de may. de 2016

I have dealt with five other local dealerships in the past few years. Darlings has surpassed all of them hands down. The service and customer care is second to none!

peknicola

20 de may. de 2016

I generally postpone going to a car dealer when I need to purchase a car. I hate the hassle. However, Darling's Ford staff, i.e. John Tilton made the experience great, no hassles, no problem and it did not take all day. The Service Department is the best, courteous, friendly, efficient. Can't ask for more!

Troutguy66

20 de may. de 2016

On my last visit which included oil and filter change and tire change over, our Team Service Manager Eric Achorn addressed a possible problem with the Low Brake Fluid light. Although a thorough check of the system indicated no problem , Eric explained prior to inspection the various possibilities as to the cause for the alarm light. This is typical during all our visits. We always get a good, clear explanation about what will be done and what has been done to our Focus during the visit.

Tiffmatthews

19 de may. de 2016

Darlings makes car service so easy.. convenient drop off location and great service. My car is always washed when they are done the work and the staff is friendly and prompt. I will continue to call Darlings my dealership for many years to come!

aspear

18 de may. de 2016

Everyone is so friendly . On my last visit for my tire change over , inspection and oil change I was assisted by Logan who was very attentive. He was so pleasant I wasn't mad at him Even though he made me buy new tires in order to pass inspectionI appreciate the curstesy van and always take advantage of a ride to the mall. The van driver is always pleasant too. I wish I knew his name so he could be acknowledged as well. I will use Darling's Ford when it's time for a new car and I highly recommend the dealership.

sunshield

18 de may. de 2016

Fixed everything that needed attention. Great service sales and service dept. Would highly recommend the Darlings auto dealerships to all of my family and friends. I will definitely will be back.

Motomom

18 de may. de 2016

Kim in the service department was very attentive to my concerns . Her customer service is top notch . Jake made the process easy for purchasing a car , no pressure and quick , he appreciated my busy schedule. Dan was great too , he is honest and wants the customer happy .

lunar1999

18 de may. de 2016

I always feel like a valued customer at Darling's. Eric keeps us informed of the status of repairs and associated costs. Communication is of utmost importance and we are always treated with utmost respect.

djranco1

18 de may. de 2016

Kim and all of the associates at Darling's service department have given me years of top notch service. She is always clear and helpful and always sets my needs first as a customer. A major consideration in buying another audi was because I knew that Kim and her team would be there for meI would not go anywhere else!

capttojo

18 de may. de 2016

Kim did a great job of meeting my service needs:,appointment scheduling was smooth and seamless the waiting room was clean and accommodating and courtesy car was readily available for my use.

Alex52

18 de may. de 2016

Entire service area is very well organized. Staff is very professional and friendly. Eric kept me informe of the progress and I will recommend your service to everyone

Ralph Shields

18 de may. de 2016

The service staff was ready to do their work when I arrived on time at 8 AM. I brought my dog as I needed to have her with me. Scott provided a private office for my dog and I to wait about 4 hours which was very convenient for us. The work was done on time and under the estimated cost. All dealer personnel we came in contact with had smiles on their faces and were very courteous. The service has always been perfect with no problems. It is a pleasure to get service here.

Jen Geel

18 de may. de 2016

This was the best car buying experience that I have ever had. Rich was super accommodating. Ben in finance put everything together very quick. Extremely satisfied.

russann

18 de may. de 2016

Everyone there is very helpful and friendly, always! They were fast, and very informative and willing to listen to my concerns. When I received my car after the service it was very clean, which is very important as well.

Jetting22

18 de may. de 2016

From the time I made an inquiry online to signing final agreement and driving away, I met professionalism from everyone I encountered. Allison made herself available to me at every step of the way, offering help and making sure I understood service contracts and also explaining how to operate my new vehicle. I am satisfied with my overall experience at Darlings and would recommend this dealership to others.

lindalou67

4 de may. de 2016

I leased a Ford Fusion from Darlings Ford with the great help from Allyson and Dan. From the time I walked in I could have been talking to them in my own living room. It was such an easy decision and transaction I was totally impressed with their helpfulness. I Thank You Allyson and Dan for the positive visit. You will be highly recommended from me.

Todd H

2 de may. de 2016

Paul Gervais kept the sales experience light and easy. Between his non-stress sales approach and Dan the Finance Man making the finance portion straightforward and easy, this was one of the best car buying experiences I have had.

Kathie21

1 de may. de 2016

Just purchased an Audi A6 from Darlings and loved the experience- Rich made everything seemless from start to finish - I would absolutely purchase from Darlings again! To back it up I blew out a tire the third week I had the car but these tires are hard to find. Scott made it his mission to find one and get it to Augusta within 24 hours and the guys in Augusta had me on my way in 30 minutes. First rate all around!

Dick

26 de abr. de 2016

My recent experience at the Darlings Ford Audi service department was excellent, consistent with my previous experience. Kim and Abby were friendly and efficient, and the fact that I was provided with a car to use during the service made it possible for me to do several chores in Bangor while the service was taking place.

Mike

26 de abr. de 2016

This dealership, VW service department went above and beyond in assisting our needs. Kim Cotta made sure the issues with our vehicle were covered by the manufacturer and our warranty. When it was declined she pressed the issue to get the job done with no hassle to us. She is always going above and beyond with her friendly positive attitude. The service department employees always great you with a smile.

Jerry

23 de abr. de 2016

I've never been a dealership service fan, any dealership. I've feared high prices and a hard sell attitude of things I don't really need. I tried this service department because I had a problem that my mechanic could not fix. I was so pleasantly surprised that I would go back for sure. I dealt with three different people on the phone, prior to my appointment, they were all great. When I arrived Kim did my paper work and went over the car with me. Her performance was flawless, everything I would want in a Service Manager and none of the things I wouldn't. She was very competent, confident, honest and professional. I was so comfortable with her that I ended up doing more work than I planned and work that I would have normally saved for my own mechanic or done myself. I'm always fascinated by company management/attitude and it's clear to me that someone higher up is sending a clear message about how customers should be treated at Darling's Bangor service, even the two rental car people I dealt with were great.

MaineMaryT

22 de abr. de 2016

My 2009 VW is always in good hands at Darlings. Kim keeps me informed and updated. Their friendly expertise makes it a positive experience whenever I need it to be serviced.

HappyJetta

22 de abr. de 2016

I have such a good experiences at Darlings VW with Kim and Scott that I still bring my old 2004 Jetta (that I bought at Darlings) there for service. They know my car and its history like a doctor knows their patient. With over 170k and still running like a top with routine maintenance and parts replacements, my Jetta and I thank them for our long life together!

nana2

22 de abr. de 2016

The first service experience on my new Audi Q 5 was excellent. Start to finish, everyone was friendly, professional and efficient. The Shuttle was very convenient and timely, making it easy for me to make it to and from another appointment.

Sunny C

22 de abr. de 2016

We've used Darlings for many years for service on our various vehicles - Volvos, Fords, VWs. Service has been by and large thorough and positive. We recently had to leave our VW on an emergency last-minute basis as we were headed out of town - electronics were doing weird things, liking opening and closing windows on their own. They took good care of the vehicle and kept us informed by email of everything that was going on. Kim Cotta was great as keeping in touch with us and letting us know our options. We've been looking at a purchase - not quite there yet - but have been impressed by John Tilton and his knowledge of vehicles and his willingness to help us through the process of buying a vehicle.

Rjfarm

22 de abr. de 2016

I went here for an Urgent airbag warning on my volvo. After googling the issue I was scared of the price I might have to pay to fix this. The employees were helpful and kept me up to date along the way and it was a FRACTION of the cost I was expecting. I was very happy with the whole process. My only critique would be that it took a longer than I expected but for the price, I was happy to wait.

Karen

22 de abr. de 2016

I have been purchasing cars at Darling's in Bangor for about twelve years. I have always been exceptionally happy with my cars and the service provided. Darling's has always been fair and accommodating!

Kim

18 de abr. de 2016

Being a customer of Darling's is nothing shy of having friends in the car business! When you go there they treat you like a real person. Like the work and service was being provided to them, and their own vehicles. Honest, helpful, and providing you with top notch service. The car I bought with Darling's is reliable, day in and day out, and I'd recommend this dealership to anyone! In fact I do recommend this dealership to everyone!

NikPratt

12 de abr. de 2016

Once again, Kim Cotta and Scott Kennard provided excellent support for my VW, both while I was out on the road and in the shop! Many Thanks.

robinsnest33

10 de abr. de 2016

I worked with Corey Richards on this deal. I purchased a car a few years back and went through New Reach. It was a great experience and they have been wonderful. This time I was able to get a more traditional loan. I was able to do almost all of it online and through email. This was really important for me due to my job. Corey was excellent. He listened to what I was looking for, and what I wasn't. He picked the perfect car and had the deal already when I came in. I'll definitely be back for my next car purchase. Thanks so much!!!

Plumbob

31 de mar. de 2016

Although once a "GM man", I have purchased a 2009 and a 2015 Ford "Edge" from darlings and have had consistently excellent experiences in Parts, Service and the showroom floor. The staff has always been cordial and we feel like we're being "made welcome". Always a gratifying experience.

NikPratt

31 de mar. de 2016

This continues to be the best dealership experience I have had to date. Kim is extremely knowledgable, efficient and always a pleasure to work with. D, Pratt

fossicker

23 de mar. de 2016

My recent sales experience at Darlings (Ford/VW/Audi) in Bangor was superior in every way.Roger Hawkins clearly cared about more than the deal, and his service was informative, fast, and fun. Thank you for helping me get into my new-to-me 2012 Prius. I found the car on the Darlings Ford website, made an inquiry, and discovered the car was actually at the Augusta dealership, so Roger requested the vehicle be moved to Bangor so I could take a look. Within 24 hours I was driving home in my new-to-me car. Roger's a keeper.

Maureen

10 de mar. de 2016

Fabulous experience with the service department. We purchased our F-150 from Darling"s and returned to have a truck bed cover installed. We are thrilled.

adamon22

9 de mar. de 2016

Probably the best dealership I've dealt with. I had to go in several times and they always remember me and are helpful and friendly.

PhyllisGreathouse

26 de feb. de 2016

My name is Phyllis Greathouse and I had an awesome experience buying a used car from Darlings Ford. Peter Bradshaw is a great salesperson. He is knowledgeable and detail oriented. He asks open-ended questions to identify the specific needs of his customer. He explains in detail the features and benefits of vehicles which would fulfill the customers/buyers needs. Once a vehicle is identified he works with the customer/buyer and finance representative to obtain the best interest rate. He then insures that the customer/buyer is aware of the service department and their ability to take care of services needed to the vehicle after the sale is final. He does not sell you a vehicle, he fulfills your automotive needs and introduces the customer to the Darlings business model. The model truly takes care of the customer before, during and after the sale . Peter is a valuable asset to Darlings and a sales professional that others should emulate.I would also like to commend another of your employees Kristen Keith. She is a personable financing specialist that diligently works with the customer/buyer, sales representative, and financing representatives to obtain the best interest rate and financing options available. She is skilled at offering and explaining the financing process, and warranty options. She is also a valuable asset to the Darlings team and it was pleasure to do business with her.

VFAA

26 de feb. de 2016

The experience of buying a new car was very good. Roger was very helpful and fast finding the car I needed. He took care of the old car I have traded in, less headaches for me. Dan was also knowledgeable of the extra stuff that I could purchase. The main thing was that I did not feel the pressure deciding what to buy, I felt comfortable all the way. Thank you Darling's!

Tricia13

25 de feb. de 2016

When it was time for my 30,000 mile check up for my car, I went into Darlings and had great service. I always bring my car to Darlings for regular servicing because I get great service all the time. The VW team knows me and I like that

OldSalt

24 de feb. de 2016

Thorough and efficient 40K maintenance. Very professional and knowledgeable service representative. Comfortable and clean customer lounge. Courteous and prompt drop-off and return transportation provided.

Y&D

24 de feb. de 2016

Very professional, helpful, always trying to accommodate and help.. Kim is extremely helpful always returning phone calls and paying attention to our concerns. love our Audis (Q5 andQ7) and the people.

Customer

23 de feb. de 2016

Kim was extremely helpful. Called promptly and answered all of our questions. Loaner car was provided which made gettting our vehicle serviced so much easier.

AUDI2

23 de feb. de 2016

Excellent friendly service. They paid attention to my concerns, and fixed the problems. It is a long drive for me for routine service, but it works out best for me.

Q3 owners

23 de feb. de 2016

The folks at darlings were awesome, providing me with a new Audi loaner for free while they did the hard work of troubleshooting the gauge problem. The trouble was found and fixed quickly and at no expense to me. Love my new Audi q3 and the service department at darlings. Scott was terrific to work with.

chickie

23 de feb. de 2016

WhenI called to make an appointment Kim Cotta gave me the available dates. Gee, they were just what I wanted. I had my check-up the day I wished,and the time I wanted as well. Darling's has been my service place for about 20 years. I cannot imagine going anywhere else.I bought my Beetle from Darling's and if I buy another car I'll head back there.

R. Parady

23 de feb. de 2016

Darling's is the closest VW dealership to where I live, which is 150 miles away, 300 miles round trip. I have made two visits there in regards to getting recalls/service issues taken care of. One was scheduled, and the other was a recall I asked about when stopping in to get my TDI Goodwill Package activated. I can't quite remember the gentleman's name whom assisted me with that, but I believe it was Daniel. For just popping in with only about 30 minutes to spare, Daniel got everything taken care of with ease. Daniel then brought me to Kim to ask about a recall I had mentioned. As soon as Kim realized I was not from the area, she made it very convenient and accommodated my needs. I was in and out in a matter of minutes, the recall had been corrected properly, and my vehicle was returned in the same condition I had dropped it off in. I also admired the fact that Kim was extremely knowledgeable about what was going on with Volkswagen recalls. She knew the answers to the questions without having to reference anything. I felt very comfortable leaving my car in Darling's care and will certainly be a returning customer!

Anne298

23 de feb. de 2016

Darlings service department is excellent and very customer focused. The service writers and technicians are very concerned about making sure that the customer is satisfied.

Boobie

23 de feb. de 2016

It's always a pleasure to take my car to a place where I can depend on the service being fast, friendly, and efficient. I'm greeted when I arrive, and a service tech is covering the seats and topping the fluids right in the service bay, before I drop the keys and go to the waiting room. :-)

DrAtomic

23 de feb. de 2016

I showed up at Darling at the end of a sloppy snowy day with a flat tire. Scott, the Audi service advisor, greeted me with courtesy, listened to my story, and immediately arranged to get the spare put on my car. He got a new tired the next day and installed it. I was impressed with the fact that I showed up unannounced at the end of what was obviously crazy day at the shop. Scott went out of his way to help me. Nice to know that some still know what customer service is!

Eshan

23 de feb. de 2016

People are very knowledgeable about the cars there, even the people at the desk when you check in for service. They explain everything thoroughly. Even asking if I wanted a curtesy ride someone while I wait.

Jane1960

19 de feb. de 2016

I have received excellent service st Darlings VW. I will buy my next vehicle there because of the service center. They are polite and helpful. Today I acted annoyed with what Scott Kennard was telling me but he remained calm, courteous , and informative. This level of professionalism and customer service is rarely seen in the automobile industry. Darlings cannot be matched due much in part to the Service Managers.Jane Cummons

Love to drive123

1 de feb. de 2016

Mario was fantastic! I talked with him about what I was looking for. He understood and came up different options in case one didnt work. We found one that fit for the right car at the rigt price. He was personable and easy to talk with. Everyone was great. Ben the finance man was very easy to work with as well. I enjoyed the whole experience from walking in the door to leavkng with a car. I felt very comfortable thoughout the entire process! I will certainly recommend people to visit Darling's and talk to Mario about their car or truck needs.

Matt87

27 de ene. de 2016

Kim made sure to take care of my vehicle in a timely manor and made the experience pleasant and wanting to bring my car back

ElysaWoodhead

21 de ene. de 2016

I renewed my lease on a 2016 Ford Escape for a great deal. Roger knew what I needed in a vehicle and respected my budget. He makes the effort to get to know you so he can make the best fit. I also worked with "Dan the Finance Man" and was very pleased. He was efficient and personable. I enjoyed our conversation and he made my lease easy to understand. I will continue to do business with Darlings because of the team they employ. I highly recommend them to anyone looking for a vehicle!

Isabelle's Mom

13 de ene. de 2016

Alan McCaulay is very patient, informative and committed to your experience. He is not pushy - but assists you as necessary with this important decision. This is the 2nd vehicle purchased from Alan - and will not be the last!

gunner

4 de ene. de 2016

I recently purchased a used vehicle at Darling's. The staff was very friendly and efficient. Corey Richards took the time to help me find the car that best suited my needs. I will definitely purchase my next car from Darling's because of this. If you are looking for a quality used vehicle ask for Corey. I'm sure you will receive the same top notch service that I did.

Plumbob

29 de dic. de 2015

We went to Darlings Ford for an oil change and tire rotation on 12-28-15. Service staff were friendly, efficient and courteous. We had mentioned an earlier Ford recall, I believe in June '15, concerning possible water leaks in the lower firewall. Darlings didn't have the material on hand at the timer, but on this visit they took the opportunity to fix the problem. Per usual, we left completely satisfied.

Mellosinmaine

22 de dic. de 2015

Darlings is great, always accommodating. They get work done in a timely manner and are very fair. When I call with an issue they take the time to get all the information and call me back with a solution.

Jarrell20

21 de dic. de 2015

I have now bought 2 vehicles from Darlings location on the hogan road. The first one I bought was the best and most reliable vehicle I have ever had. I am even more excited of the new updated version I just bought. Mr. Hart and Mr. Maldonado were the two main darlings representatives that I dealt with the most and each individual gave me top notch service throughout my entire experience dealing with them. I highly recommend buying your next vehicle at darlings and make sure to ask for the two gentlemen I mentioned earlier!

Diesel

21 de dic. de 2015

I have only positive experience with the service department and parts department at Darlings VW.Scott Kennard and Kim Cotta goes out of their way to keep me informed and updated on my cars needs. The parts department will ship parts to my door.

bike man

10 de dic. de 2015

I purchased my first car from Darling's in 1984, it was first of 25. All my purchases have been great experiences and the icing on the cake is that after the sale I have always felt that I was valued as a customer. The parts and service departments are the unsung heroes as they keep you going day to day (you only buy the car once). Andy (in parts) and his crew always go the extra distance. Kim (in service) always takes the time to ask good questions as to what the service concern is , and then makes sure it is followed through to be resolved. Thank-you all! Lou

CH

9 de dic. de 2015

This dealership was fantastic. They helped me every step of the way in finding a great car for the price that I felt was good. Rick was our salesman he was exceptional in knowing what he had in Stock and what he could do on those cars for a price. Rick was by far the most understanding person there and pointed us in the right direction if he couldn't answer it. Dan was our finance guy, he did a fantastic job explaining any questions I had. He made the finance portion very understandable. Darlings is very exceptional and now you have me for life! Big thank you to Rick and Dan

Harold

9 de dic. de 2015

Glidden Auto Body has used Darling Ford parts dept for decades. The gentlemen you have in parts are some of the best around. The knowledge and service they provided is over and above. Also the other stores that Darlings has, parts dept are all great. Thanks for all your services.

TomPage

8 de dic. de 2015

I have been using Darlings for years and they have been awesome in so many different ways from vehicle purchasing, service, parts, and even vehicle rental and in all cases have been treated like a king. My wife and I are both driving vehicles that were bought there and are serviced there. On my new F250 I bought aftermarket parts there that I wanted added to my truck. Cannot say enough good things about this dealership. Give them a try.

Zooeysuff

5 de dic. de 2015

Our car died and we totally were not prepared for a new car (or new to us car) --- and we truly believed we couldn't afford it. The people at Darlings VW Audi are amazing. They found us a car that we love and that we can afford. And they didn't try to upsell and they never made me feel like less of a customer because I'm a small commission. I am so grateful. So incredibly grateful. John Tilton is the best person to work with - ever, in any circumstance - to find the right car. He listens, he is patient, he is creative with options. Every single person I worked with, including Ryan and Gary and Kristen - and Kim and Scott in service -- are absolutely trustworthy. I will always come here for service and cars.

NikPratt

3 de dic. de 2015

I have going to Darlings for my VW maintenance for the past two years. It has been a pleasure to work with Scott Kennard and Kim Cotta...they are extremely well informed, efficient and always willing to answer questions, whether I am in town or on the road. It's the best experience I have ever had with a service department. Many thanks.

Ruth

30 de nov. de 2015

Throughout the time of my ownership of my VW Jetta the folks at Darlings have been excellent! I must say that the best part has been Kim Cotta, Service Manager. She is smart, knowledgeable, and competent and kind and great to work with. Thank you very much.

AudiCH

27 de nov. de 2015

I have gone to darlings for my services for years and always come away with a positive experience. Thank you for always treating me so well. Scott and Kim are the best!

alanjans

26 de nov. de 2015

Darling's VW in Bangor does a fantastic job with service on my 2013 VW Touareg TDI. Kim Cotta provides expert support for all issues related to the vehicle. I have called from the road with questions regarding alerts and she has always called back promptly.

Mike

25 de nov. de 2015

We bought our 04 wagon from Darlings new and they have serviced it exclusively ever since. Kim is an expert and a peach. The mechanics care about getting the job done right, and questions are answered. At 123,000 miles, we hope with Darlings care our GLX stick shift, 6 cylinder, leather interior wagon with sun roof gives us another 10 years because neither VW nor Audi makes them anymore.

GlenA

22 de nov. de 2015

We had excellent service when taking our 2012 Passat in for a problem with the remote locking system. Problem diagnosed and fixed to our satisfaction. Kim Cotta is wonderful to deal with, very professional and knowledgeable.

Saben

20 de nov. de 2015

Paul Gervais helped me from start to finish purchasing a vehicle. His attention to detail and commitment to helping me to find the right vehicle is what made me follow through with a purchase from Darlings.

beth123

18 de nov. de 2015

John's knowledge of my choice of vehicle and his eagerness to answer all my questions put me at ease. The Darling Team is Awesome!

akk

6 de nov. de 2015

Dan Allen helped me navigate the lease process and was quick in finding the right truck under time constraints. I appreciate his willingness to come in and help on his day off.

JBeck

5 de nov. de 2015

Darling's employees are always courteous and helpful. Sometimes the waiting period, both for an appointment and while your vehicle is being serviced, can be a little on the lengthy side, but in this case, it's more of a testament to how large their customer base is, rather than an issue with their service. I always leave feeling satisfied with the work done. I'm a bit sad that I'm moving out-of-state and will have to find a new dealer to service my Golf!

JM

2 de nov. de 2015

I typically don't enjoy the car buying process,, but John made everything easy and clear.. His knowledge and relaxed approach made for a very positive experience.

C_wally

1 de nov. de 2015

The service went about as well as I could hope. I'll definitely be visiting back as well to see what's going to happen with the new found problem with the TDI series. Definitely any new found information and advise will help with further dealings! Thanks guys and gals!

mwwarmuth

1 de nov. de 2015

most recent - went in with 2008 beetle to have suspension looked at due to clunking heard when driving over bumps or dips in road. thought might need shocks or struts. turns out a piece of vehicle was out of position. repositioned and left with a bill for $56. I've always had a good experience. I have purchased 3 VWs from dealership.

Linda & Ricky

31 de oct. de 2015

Our experience with Darling's in Bangor was wonderful. Roger, Kerry and Kristen went above and beyond our expectations. Granted it takes a whole day basically to purchase your vehicle no matter where you buy one, but they all sat and talked to us, showed us the different options, and made truck buying as easy as possible. I can not thank them enough for all their expert advise and we even got hugs from everyone. I can't thank Kerry and Roger enough for all they did for us.

tyork

31 de oct. de 2015

My experience at Darlings was wonderful and continues Craig was the person who help me choose a car for my needs, He was attentive and listen with no pressure. He went in early to accommodate my work schedule and was helpful in learning all the bells and whistles on the car. Kristen in finance helped me through a payment error with volkswagon. they would not take responsibility for their error in my payment schedule. It would have been a payment that I should not had to pay and Volkswagon was saying I did. . Kristen talked with Volkswagon several times about the error they refused to correct it Kristen went to finance at Darlings and they offered to make that payment so my credit will stay un harmed. I can not thank them enough for their kindness in this mess. I will buy another car from them in the future. Tina

jess10

29 de oct. de 2015

Darlings Auto has been an outstanding company from a quality and customer service standpoint for as long as I can remember. They have always stood by there product and have always accomodated my schedule with respect to servicing, etc. It has been a great experience for a long long time

Tommy

29 de oct. de 2015

I was a little early for my service appt but Kimberly reviewed a problem I was having with my Q5, added the repair the service visit, and completed the paperwork. The service was completed in a timely manner and included a free car wash. I was completely satisfied with this service experience.

Ecoboost Man

29 de oct. de 2015

Darlings has always treated me with respect and have gone out of their way to satisfy their customer.Always satisfied with services from my Hogan Road Ford people..

Heatherbaine

29 de oct. de 2015

I had a great experience at Darlings Bangor Ford. The staff there was very friendly and helpful. The salesman, Rich Smith that I worked with was knowledgeable and a pleasure to deal with. He helped me find a lease that was what I was looking for and very affordable for me. I would definitely recommend Rich Smith to any of my friends and family looking to buy or lease a vehicle!

Mrsmegsnook

29 de oct. de 2015

Salesman went above and beyond to help make sure we loved our purchase. Also made the process was smooth and answered all of our questions!

STG

29 de oct. de 2015

I recently took my vehicle to have it serviced at Darlings and I found it to be a pleasant experience. Great communication, great service, clean washroom, free wifi while I waited and free shuttle service within the city. What else can you ask for?

Quilter212

29 de oct. de 2015

I thought we had ruined our new tires or damaged our Allroad when we hit an extremely hard rut in the road. I called Darlings and explained what had happened. Darlings said bring the car right in for inspection. I did just that. Within a very few minutes I had a complete tangible readout of all systems. There was no damage putting my mind at ease. The care and concern for me and my vehicle was superb. I would never consider buying a car elsewhere. They stand behind their products AND the consumer. Thank you Darlings

Potter,Don

29 de oct. de 2015

The experience at Darling' s from the time we walked around the lot throughout the sales process,financing,and service after the sale has been totally free of any disappointments.

Dog Mom

28 de oct. de 2015

Kim makes me feel like I'm the only one in the room , and really goes out of her way to make sure I have the tech I request and also always,gets my,car washed. I feel very important every time I go in for service.

Repete1rn

28 de oct. de 2015

From calling to schedule a service appointment to speaking with my service rep Darling's staff always provide a warm greeting and pleasant atmosphere to do business in. The response to personal needs is great and my questions and concerns are readily and adequately addressed. The shuttle service is totally convenient and allows for quick and proficient pick-up and drop-off at my employer's doorstep! Can't beat the folks and work at Darlings and always top notch service!

Hippy VW Mechanic

28 de oct. de 2015

We are a Darlings Audi and VW family and have either bought cars there or had all our family "fleet" serviced here. I have been always impressed with the level of expertise of the VW/Audi Service Team but it's the personal relationship I have had with service personnel that's the big difference - I remember Peter Gilbin and followed him from Subaru (we owned only one) to Darlings. Peter was an amazing human being and super service manager. He got me hooked on Darlings. Ryan and Scott kept it up but Kim has been the "frosting on the cake" - a real "car guy" who can talk with us "car guys" about a lot more than just factory service. Wyatt in parts has been helpful to me long before I started bringing our cars for service.

Mary Anne Hillery

28 de oct. de 2015

We keep returning to Darling's for new cars because of the service. Once the sales process is complete, your relationship with a dealer is now with the Service Department. Our experience with Darling's has always been positive. The customer service skills demonstrated by their staff is the best. They are knowledgeable, good listeners, polite, and go the "extra mile" to deliver the best possible outcomes for your service experience. When people ask who we purchased our car from, we always recommend Darlings--not just for a good sales experience, but because of the excellent service they provide. We have never been disappointed by any department: sales, service, rental, parts and shuttle service

Agray

28 de oct. de 2015

I have been going back to Darling's for the last 3 years and now bought 2 vehicles there. They are always quick and polite. I never feel like they are trying to up sell me, always just taking care of my needs. They always prepare me - you should know you will need new breaks or new tires in the next few months. But never pushy. And even when I called around for tire prices they were the best deal and most willing to explsin what I needed with winter tires! The people here are very nice, I recommend them for any car needs from purchasing a vehicle to any service needs.

AudiA3

28 de oct. de 2015

We have used Darling's for servicing our Audi A3 and have been most impressed with the outstanding service, friendliness and competence of the employees. Kim has always made sure we could get our car in and taken care of for any issue promptly. 5 stars out of 5!

allroad1

28 de oct. de 2015

Darlings remembers your name, delivers as promised, and meets expectations. Finding and fixing items needing repair before my warranty expired was extremely helpful. Thank you!

Ttlshaffer

28 de oct. de 2015

I can't say enough about the service department. I feel like I have a real partner when it comes to ensuring my vehicle is in safe working order. They take care of all work satisfactorily and in a timely fashion. In the rear event when something is required supplemental work, they've been very fair and of made it right. They're honest knowledgeable and an excellent firm With which to do business. My service professional is Kim Cotta. I would recommend her to anyone.

Pixylover

28 de oct. de 2015

Ryan was quick and efficient. He was friendly, warm, and personable. I found Ryan easy to talk to, he listened as I explained my accident, and he helped me figure out some of the minor details such as a rental car and insurance contacts.

cachinbosig

28 de oct. de 2015

We just bought an F-350 2016 FX4 Lariat at Darlings Ford and we definitely and highly recommend them as a Dealer who Cares! We are totally satisfied with the level of service and attention we received at Darlings from the Sales person Dan Allen, Sales Manager and Finance Manager. We told them what we were looking for and they made it an effortless task minimizing the time I had to take away from work and my family. We have purchased many cars throughout the years in many states including other countries and we can tell you that the people at Darlings Ford in Bangor Maine are different kind of people the kind that value your time and Money and makes the whole thing a pleasant experience.KUDOS!Please do not change!

Ted

28 de oct. de 2015

Noticed a service recommendation that had not been done by a previous owner when looking over back service records. Brought car in for the update under warranty and the problem was solved no charge..

Satisfied customer!!

28 de oct. de 2015

Darling's has always given me exceptional service and made me feel welcome no matter how busy they are. I recommend them highly to everyone I come in contact with. It just doesn't get better!!

Janine S.

28 de oct. de 2015

This is our second vehicle purchased at Darlings in Bangor. We purchased a 2015 Ford Explorer last year and recently purchased a 2013 F150 Ford Lariet. Our sales person both times has been Adam Orser and he was wonderful to work with. We definetly will return in the future!

greg

28 de oct. de 2015

good to very good. initial problems with defective replacement part caused me to have to bring vehicle back again thus needed a rental for about 7 days total. also initially it took 2 to 3 weeks to get an appointment for a transmission problem which is disconcerting for a regular customer. i recognize transmissions are sensitive creatures but long service time window is problematic and needs abetter solution

Sgb11122

22 de oct. de 2015

This dealership sucks. They give you lip service till you buy the truck then they don't care about you or your vehicle at all. Not only did they call me and team me to never give them another bad review or else. But they broke 2 things on my truck and had it in their service department for 2 weeks when it was only up there for a mirror replacement. There's a reason ford won't let darlings put a deal ship in ellsworth. Because they are terrible. Stay away from this place. You are better of going to whited or Portland to get a vehicle.

Two Seniors from Pennsylvania

15 de oct. de 2015

Great day at Darlings Ford! This is our second F150 truck from this dealership. We live in Pennsylvania and find Darlings always makes it a great experience. Allyson Dempster was very helpful and very professional. She was very knowledgeable and answered all the questions that we asked. She guided around and around the lot for hours, till we finally chose just the one for us. Allyson was a pleasure to work with. Also Dan Maldonado in fianance was very nice and personable with us. He worked it so that we were able to ride out in our new 2015 F150. Thanks to all the other staff that made it happen for us as well. Darlings is our Ford place to go! Sincerely, Janis and Henry Hayes

susannem

15 de oct. de 2015

Met with Allyson who steered me in the right direction for the best option to fit the monthly payments I wanted. Very professional, courteous, and helpful. Would highly recommend. Love my Fusion.

M and M K

2 de oct. de 2015

I have always been more than satisfied with the service dept. where I always have my TT serviced. Today we purchased an Explorer for my husband and were very pleased with the sales department. We worked with Allyson and were very impressed with her professionalism as well as Dan 's in finance. We felt they were very helpful, but low pressure and this was probably the least painful buying experience we have ever had! I would highly recommend Darlings to anyone.!

angiefan72

18 de sep. de 2015

I became a customer of Darlings two years ago when I leased my first electric car, the Ford C-Max. I did not go in intending to lease an electric vehicle nor was it even on my radar. The salesman at the time talked with me until he figured out that for my driving purposes, leasing an electric car was the most interesting and efficient option available.My next stop was the finance department where I spoke with Mr Maldonado. I had almost no credit score since I had lived in Germany for 20 years and had just come back. Ford and Darlings were more than fair to me and made the process easy and even fun.The experience I had with the service department throughout the two year lease was phenomenal. I was always met and assisted by Eric who always went out of his way to help. That guy has an amazing way with people and is a joy to see and do business with. Everyone in the service department assisted me so often in getting me to and from the service center to service the car. For these reasons I went back to Darlings and leased another C-Max and had the same great experience with Jake. This is the place to go to get the right car and the right service. Thanks so much!Angela Ellingwood

MEfamily03

17 de sep. de 2015

Recently, my husband, toddler son and I came to Darlings Ford with the intention of buying a brand new vehicle. With our growing family we needed something bigger and better than our Jeep. We left with something other than what we went in for and certified new. Rick Souther was our sales rep and we highly recommend him! He definitely knows the business and has wonderful customer relations. As long as he's there, he's our guy. We have hit a couple road bumps along the way (we've had the vehicle 2 months). With that said. Our service from Eric has been beyond satisfaction. He really takes the time to listen and makes sure everything is above standard (without the "dealers charge up the wazoo for repairs"). Like I said, we're a young family. We will NEVER go back to Quirk.

jkelsey1296

14 de sep. de 2015

As a 19 year old college student and first time car buyer with no credit, I didn't know what to expect from Darlings. My mom and I entered the dealership and was greated with a friendly hello from Rick Souther. After talking about what I wanted in a car we entered the lot and looked at a couple cars. Rick was very knowledgeable about every car and answered any questions that my mom and I had. I test drove a 2015 Ford Focus and wanted to get one as soon as I finished driving. After selecting a black Ford Focus with black interior and it only had 374 miles on it. Rick took my info and headed to financial. After about 30 stressful minutes, Rick emerged and said that I had got the car! I headed to financial and met Ben Doucette to do some paperwork. The paperwork was quick and painless and Ben answered all my financial questions clearly and concisely. I was able to put $2000 down and was able to get a 0% interest rate!!! I was ecstatic that I was able to get such a deal on a great car. So as a first time car buyer with no credit I was able to get a brand new car. It's safe to say that I will buy all my new cars at darlings for the rest of my life.

vw5star

13 de sep. de 2015

I appreciated that Rick listened to my request and was able to get me the car I wanted! All departments were welcoming and appreciated my business.

bronzefire

9 de sep. de 2015

I can't imagine going anywhere else to buy a vehicle! Rick Souther is a excellent salesman and a wonderful person! He goes above and beyond to answer any and all questions we may have! Ben Doucette made filling out the paper work easy and took the time to explain everything we were signing! Gary Greene gave us the best deal that would work for my husband and me! My family and I have been buying Ford vehicles from Darlings Ford for more than twenty five years and will continue to do so! My husband and I appreciate everything that they do for us!!

Lisamrie3487

8 de sep. de 2015

I went into Darlings Ford dealership today with little hope of going off the lot with a new car. Our car broke down for the fourth time on the highway. With three children who need to go to school and commuting to work every day my girlfriend and I decided we needed a new car, Today! We had plans to visit with family that we thought were going to have to be broken due to our car again. Upon entering Darlings we immediately greeted by Rick Souther. He took us to his desk and listened to our story he helped us look over cars and tried to find what we were looking for and to help stay within our budget. He was kind and knowledgeable. My girlfriend and I both are often judged by our tattoos and piercings and we did not feel that way at this dealership, we were treated as the hard working family that we are. After helping us with our budget and finding the car we wanted he took us over for a test drive. We knew we found the car we wanted and mostly the sales consultant we wanted to work with. After finishing up with the loan paperwork we were told we would not be able to take the car off the lot today due to the insurance company not being open for us to switch insurances. We were slightly disappointed that we had no car to even take us home that evening, but with the amazing service we had we completely understood and continued on with our paperwork. Once the loan went through we moved into the office of Dan Maldonado. His service was also amazing. I have never had such wonderful costumer service. He kept us laughing and the paper working moving but never without making sure we fully understood everything. He gave us helpful advice and made us feel very comfortable. After all the paper work was finished Rick Souther came into the office and gave us the most amazing news, knowing what a hardship we were in on this holiday weekend he was able to pull some strings and let us leave today with our car. They were so kind to go above and beyond to give us the best costumer service. I am so happy to be working with this company that clearly value their costumers so much. I will find it very hard to ever want to turn anywhere else knowing that I will be taken care of so well at Darlings. To say we had a positive experience would be an understatement. We could not thank Rick and Dan enough for all their help today! James and Lisa

Mimish

4 de sep. de 2015

Craig Cattelle took care of me buying exactly what I needed; a Subaru Outback. He was kind, informative, and worth his wait in gold for service.

vlchacon24

2 de sep. de 2015

I went in the dealership knowing what I was looking for, was kindly greeted by Peter Bradshaw who led me to my dream vehicle. He was patient with me while I figured out the cost, as this was the first vehicle I was purchasing solo. Dan Maldonado made sure I drove away with all the safety packages that made sense for me. Being far from home and a single young woman, I was worried about how I would be treated in a dealership. Many Bangor area residents recommended Darling's and I'm so glad they did. These two gentleman were very good to me and made my car buying experience fun. I'm extremely happy with my 2013 Ford Edge, thank you Darling's!

Charles C. Richardson

1 de sep. de 2015

Punctured tire in Baxter Park, Drove to Darling on 50 mph spare. No exact or similar replacement to be found in entire area. Kim Cotta located a Demo car with similar milage and exact tire as my Audi Allroad. Continued my trip to Boston at normal speed and no further action is required. We nominate her as the #1 Audi Service rep in the USA. Everyone else was extremely friendly and knowledgeable.

Morghan

31 de ago. de 2015

This was my first time leasing a new vehicle and Chris was very helpful at making it a pleasant experience. My grandfather came with me to cosign and he is a gruff and stubborn guy so I was a little nervous, but Chris handled him very well and even got him to crack a smile. He's the best I recommend everyone go buy a car from him. Right now. Go.

MD-KIA

26 de ago. de 2015

I had heard great things about Darlings but went into the process of buying a car a little reluctantly. My last experience (at a different dealership two hours away) was less than enjoyable. At Darlings, they made everything easy. There was no pressure, just friendly and helpful people to deal with and ultimately, an excellent, reliable car. Of special note, Chris Hart was a most wonderful salesperson and Dan in the finance office couldn't have been more helpful. This was by far the best car buying experience I've ever had. I would heartily recommend Darlings to anyone (and I do!).

$pragu3

24 de ago. de 2015

Great service from Chris Hart from start to finish. After getting into a car accident and totaling my other vehicle, I had to reluctantly go through the experience of buying a car from a dealer for the first time ever. Because of Chris, I left the experience thinking "is it really this easy?!". Chris actually listened to what I wanted in a car and found me options that fit my needs. After a year, I still love my car and visit Darlings Service Dept. for any service needs. They're always so helpful, friendly, and honest. Thank you!

matthewo

24 de ago. de 2015

I have purchased 5 vehicles from Darlings now and have never had a bad experience working with them. My most recent purchase was a used Honda that Chris Hart helped me find as a commuter on very short notice. I got a fantastic deal and was not pushed to buy more than what i needed. Chris set everything up for me over the phone as work prevented me from spending a lot of time at the dealership. All i had to do was sign paperwork, make my payment, and i was out the door. I also found a great offer through Darlings insurance which saved money on my previous insurance rates. Highly recommended!

Dave_n_Christal

23 de ago. de 2015

Words cant express how hard they worked at getting us a great deal on a new 2016 Ford Fusion. We had our hearts set on a Gorgeous Volkswagen Golf, but we had some negative equity from our trade in. When others would have given up, they kept looking and working for us, now at least when we return well have a clean slate. Thank You for going above and beyond to get us into a new car!Thanks The Watsons

calhein

15 de ago. de 2015

After my car breaking down and being not worth fixing, I was put in a tough situation. I needed a new car and quick. I went into darlings VW after already scouting the lot a couple times, and for the most part knew what I wanted. I walked in and met Rick Souther. He walked me through the buying process(this being my first time buying new)and after test driving the car I thought I wanted, I bought it. The service was impeccable, my sales man and everyone around was extremely kind and caring. And It was very easy to tell they werent just trying to sell a car, they were trying to help me get what was best and set me up right. I am VERY pleased with my buying experience, I will be back to Darlings VW for all my maintenance and back again in 6 years, or sooner, to do this all over again. Also very well worth mentioning is Dan Maldonado, he got me set up with a great warranty within my budget and he was a pleasure to worth with! I have no regrets. Thank you!

Black Bear

15 de ago. de 2015

I was greeted very cordially by Eric and he listened to what I needed to have completed for servicing my Ford C Max and gave me an accurate time period for the service. All was accomplished plus he washed my car! Thank you Eric!Walter Grenier

Carla

5 de ago. de 2015

I had a great experience while buying my new Ford Focus. I worked with Paul Gervais. He knew that I was quite nervous about buying a new car and he was very patient with me throughout the process. He found the perfect car for me and took the time to help me program my phone and the Sirius Radio. I did the financing with Dan Maldonado. He was great. He was very open and honest about any fees that were involved with financing. I really appreciated how wonderful both of these men were throughout the whole process.

jamie w

3 de ago. de 2015

I bought my 2010 Ford F150 used in 2013. I have taken it to the dealership for all its necessary repairs and state inspections. I always get good service when I call or bring in my truck.

LGlover

3 de ago. de 2015

I left the dealership with exactly what I wanted! Chris and Ryan helped me find the exact car that I wanted for the exact payment that I was looking for! They are both professional, courteous, and likable and not pushy or overbearing at all. They also hooked me up with a fun, little Mustang to use for two days while my new Fusion was on its way! Daniel, as always, makes sitting in the finance office fun - two things (finance and fun) that don't normally go together. It was not my first deal with Darlings and it won't be my last. I look forward to working with Chris and the entire team again!

Camilla.doakatrsu34

31 de jul. de 2015

Pelkey and Hart are professional, personable, and NOT PUSHY! They went above and beyond in helping me out when I totaled my first purchased Jetta.

Andee1972

29 de jul. de 2015

We had a wonderful salesman Craig that went above and beyond to help us come home with a 2016 Fusion. We love it and are very pleased with sales and service of your team. We were given a tour of the service area, and explained our many options. We are very excited to deal with Darlings on our next purchase. Thank You for your excellent customer service.

NANA

29 de jul. de 2015

Our salesman was Brian Lackey of Darlings ford in Bangor, he was great in getting us a fabulous deal and even delivered our new Ford right to our door step. He was very professional along with being down to earth in understanding our needs. A JOB WELL DONE ! thanks again Brian.( Michele and Dick Critchley, Robbinston Me.)

Gwen & Joe

29 de jul. de 2015

After a shocking disappointment, at Quirk's re: Bait & Switch, Darlings saved the day. Honesty, honesty, honesty...family atmosphere, great product & pricing. Highly recommend. Thank you, everyone, at Darlings. We've purchased vehicles, from other dealerships & Darlings is best. The financing is up front & competitive. Thank you, Roger Hawkins Jr. & everyone. We're returning to purchase our second vehicle as soon as possible. We're not searching elsewhere. No need....Darlings is on top of the game...they know the competitor's pricing, which saves the customer time & will offer the customer a better deal. After the glow is over, of purchasing their product & it's time to drive the vehicle, make payments & scour the financing papers.....It's all good. Nothing hidden & no unexpected surprises. Thank you. We do not work at Darlings, nor did we have any prior association with them. However, we feel like family now.

MyNewCMax

28 de jul. de 2015

I've been a Chevy owner for many years, and on the search for a new car, I kept ending up looking at a Ford. Darling's sales staff was helpful, knowledgeable, and easy to talk to. They were not pushy, and they treated me with respect. I would recommend to anyone and everyone, when looking for a new car, they should consider Darlings.

gadawg64

28 de jul. de 2015

I had been a loyal GM for many years after mechanical issues I decided to try Ford. All the staff at darlings treated us with respect and great knowledge. We look forward to years of committed business with them. Thanks again for assisting us with our vehicle needs. RKHoulton

morris4130

28 de jul. de 2015

They told me it would be about an hour and I waited.. The one light that was out was fixed and done in time. I was glad to have such good service and treating me well.

buttercup

28 de jul. de 2015

Buying a new vehicle is a big event and trying to figure out all of the new technology can be overwhelming, but John Tilton, Ben Doucette and Otis Soohey took care of every detail for us in a very friendly and professional manner. From selecting the vehicle, getting insurance on it and the financing, it was very simple for us. John went over everything with us from the dashboard to the trunk of the SUV ,all with a wonderful attitude,kudos John ! Ben Doucette was also very helpful with the financing and helped us with our questions. We would definitely buy from Darlings again

Kris Devine

27 de jul. de 2015

I have bought my share of vehicles over the years but this one was the easiest car deal ever. Craig Cattelle took the time to explain the features of my new car and assisted me in getting information together for insurance purposes. I'll be going back to Darling's and Craig in two years when my lease is up and it's time to get another. Dan Pelkey, Sales Manager took the time to make sure I was getting through finance in a timely fashion and that I got my lobsters. Dan Maldano explained all my finance options and extended warranties and coverages.I have no complaints and will tell all my friends that when they look to buy a new or used vehicle to go to Darling's.

mtt5812

26 de jul. de 2015

Working with John Tilton to buy my certified pre-owned Audi Q3 was by far the easiest car buying experience that I have had to date. He took the time to explain all of the features of the car and warranties that went along with it. There was absolutely no pressure to buy the car, even when I wanted to go home and take some time to think on it. Everyone I worked with at darlings was very friendly and I was amazed at how organized their whole operation was.The service did not stop at the time I purchased the vehicle. John took the time to help me change over my car insurance and even worked with the town office to sort out confusion while trying to register my car. I could not recommend this dealership highly enough and I will certainly be bringing my business to them in the future.

maynard

26 de jul. de 2015

From our first visit until the completion of the purchase, everything went smoothly. The salesmen and manager were very accommodating throughout the process. They went the extra mile to meet our needs.We couldn't be happier with our new Escape.

Tjt02001

25 de jul. de 2015

John Tilton did a great job getting us our Audi A3. He was very professional and helped us get the car we wanted. He knew a lot about the brand and was a great spokesman for Darlings.

Gkehr

25 de jul. de 2015

Dan Allan treater me and my husband very well. More then happy with the service that Dan and Otis provided us with. Great team at darlings

Cuse44

25 de jul. de 2015

Excellent customer service & provided guaranteed satisfaction with vehicle before leaving dealership. Great atmosphere & didn't feel pressured like I did at other dealerships. My dealer was terrific & very patient.

DeniseScott

25 de jul. de 2015

Everyone in the building was polite and focused on what they were doing. Our Salesman, Mario Panaro, was kind and helpful during what could have been a stressful situation. We were worried our credit wouldn't be good enough, and since our car of 8 years had broke down for the last time, we were going to need a vehicle. Others came up and introduced themselves during the process. Mario Panaro listened to our needs: a vehicle that would be good in the winter weather, not break the bank, and big enough for a family. All of our experiences in car shopping, up until yesterday, have been extremely stressful, sometimes humiliating, and always frustrating. Yesterday we entered the building at Noon-time and were on our way with a Ford Escape bu 4:00 in the afternoon. It felt like a miracle! They even kept our payments down to what we said we could afford. Mario showed us how to set everything up in our vehicle, making the technology easy to understand, We worked with Mario Panaro and Dan Maldonado (Finance Man). Would we buy or trade there again? ABSOLUTELY. Thank you for making our experience the best it could be.

Bhamlin22

25 de jul. de 2015

I would highly recommend darlings to anyone looking to buy a new car. I picked out my car on a Monday and was able to bring it home the next day! It was my first time buying a car and they made it very fun and enjoyable for me. The salesmen I dealt with was there for me to explain everything in detail and was very patient. Great overall experience!

vw2015

25 de jul. de 2015

John listened to what I was looking for in my car and made the process of buying my first car a seamless, enjoyable one. Very pleasant experience.

T3 R8

25 de jul. de 2015

John Tilton helped us find a new truck for my wife. I HATE car shopping, but he made the experience as smooth as possible. I was impressed with his knowledge of both the vehicles available and the programs and service that Darling's provided. I'll be back next time I have to trade.

Bill1111

25 de jul. de 2015

I strongly suggest checking in with Rick if you are looking for a new car or truck. He will listen to your needs and will absolutely work to get you too dollar for your trade. And if you leave without a vehicle by chance, you aren't left for dead he will still keep working to find what you are searching for. Great guy who doesn't reek of car salesman. -Bill Hodgdon

Notagirl

23 de jul. de 2015

My elderly mom is on a very fixed income and had a car she bought slightly used years ago from Darling's and hoped it would last until she no longer drove. She was hit in an accident and the car was totaled. No question that she would call Rick Souther again. He treats her like a queen and knowing the situation gave her such a great deal that she ended up with the best car she has owned. Ben in F & I made my mom feel comfortable and not overwhelmed in making her purchase. Thanks Darling's & Rick!

julie123

23 de jul. de 2015

Recently I had to purchase a new vehicle. This was a task I was dreading as I find buying a vehicle a 'necessary evil'! After going to one dealership and receiving horrible service, I was on the verge of just giving up when we decided to go to Darlings and see what they had available and how they would deal with our trade in. From the minute we met Dan Allen the experience was great. The customer service at Darlings is above and beyond. Dan, John Storen and Dan 'The Finance Man' all gave great customer service. This experience has changed my view of vehicle buying, who knew you could leave a dealership and not feel like you had just been 'beat up'?!!! I love my new Escape and when it is time to trade again I will DEFINATELY go back to Darlings and Dan Allen. Dan took the time to show me how different things work, he SYNC'ed my phone and then he has called to see if I am still satisfied with my purchase. I would definitely, and already have, recommend Darlings and Dan!

Maureen

19 de jul. de 2015

My family leased a new Ford truck from Darling's in Bangor and had the pleasure of working with Paul Gervais, Sales Consultant. Paul was calm, concise and professional in his presentation. The entire team at Darling's was responsive and professional and I can recommend them and their product without reservation. Oh yeah, and we got a great price and payment!!!

Eileen

10 de jul. de 2015

I have only owned 2 brand new cars and they have both been a VW Jetta. I LOVE them both! Since I already owned a car that was payment free and I really loved my car, I didn't think I would find another that would give me that "feel good" feeling. Alan showed me a few of the car I told him I wanted (automatic Jetta), but after driving it..I wasn't happy. If I'm going to now have a payment, I really want it to be "THE car". He showed me a few until he finally found the one that I could say, "YES!!! That is the one". Once I drove it, I knew it was MINE!! Beautiful brown (milk chocolate) with classy interior. Everyone worked together to make the payments something I could fit into my budget. Even after the purchase, I have been back with questions about the car and I have been taken care of on the spot. I feel like you always are important, even after the sale. Bangor VW... You will always be the place I recommend to my friends and family!! Thank you Jason Witts (Augusta) for the recommendation in the first place. Thank you Alan Macaulay for being a 'top notch' salesman!!

Justin

28 de jun. de 2015

When I arrived I was able to walk around the line of trucks for a good 10 mins with out being hassled, not sure if this is normal procedure for them but I like it, Gives a customer a chance to look around on there own. When I walked in I was greeted by the receptionist as the few sales man on the floor were with other customers. I worked with John in sales who was very good to deal with. Never pressured, easy to talk to, knowledgeable and took a good part of his day making the deal happen. Sales manager Kerry was fair to deal with, never pressured and also easy to talk too. Took a little back an forth but he got the deal done. Matt in finance, another great job done!

CDeshane

19 de jun. de 2015

Professional & friendly staff. We worked with Mario and he was knowledgeable and thorough from start to finish. We could not have felt any more confident with our purchase when we drove our car off the lot. We would recommend Darlings and Mario to any friends and family looking for a new vehicle.

Margot

6 de jun. de 2015

A wonderful experience from the moment I entered the dealership from when I left. Lynne And the crew were extremely knowledgeable and friendly. I am looking forward to recommending the Darling Dealerships to all my friends and family.

Chase

30 de may. de 2015

Eric was great in getting my car serviced and done in a quick time and saved me money! I will return if I need anything else done.

AmandaMT

25 de may. de 2015

Very professional and knowledgeable staff-I didn't feel pressured at all and they were willing to go above and beyond for me! I would highly recommend Darlings to anyone in the market for a new or used car.

Lynn Wyman

19 de may. de 2015

I had been in the market for a new Ford Edge for about a year. I was currently driving a 2011 FWD Edge but didn't want to weather another Maine winter without AWD. I had been talking with several dealerships trying to find the right fit for me and was having a difficult time. Many of the salesmen were pushy, unprofessional, and impersonal which left me frustrated and unmotivated. I stumbled across a vehicle on Darlings website and drove over to see it. When I walked into the dealership I was greeted by Paul Gervais and his welcoming smile. My first impression was that he was friendly, relaxed, and professional which made me very comfortable. He told me the vehicle I was interested in was no longer available so I told him what I was looking for and he found it in New York. After 2-3 weeks of daily conversations, crunching numbers, etc we came to an agreement. By this time I was sure the Darlings Team wouldn't want to hear my name again! I went to the dealership yesterday to pick up my New Ford Edge that they picked up from New York and I was greeted with the same smile and genuine welcome as the first day. Paul was so patient and understanding throughout the entire process and did everything within his power to meet my financial needs as did his manager Ryan. I also had the pleasure of spending quality time with Dan the finance man and what a wonderful guy! The Darlings Team was so welcoming from start to finish and made me feel so comfortable. I couldn't be happier with my choice. They will have my business for a very long time. Thank you all so much! I love me new car and you made the experience painless and stress free!

bodacious

13 de may. de 2015

Brought VW in for 15,000 service. The wait time was a bit longer than I expected; however, Kim explained why it took so long. Also, while in the waiting area, Kim came in and spoke to another customer; what was discussed is the main reason I am sending feedback. Due to human error (which is going to happen - just need to try to fix the problem within reason), the customer was not going to have her vehicle serviced as anticipated. Kim came in and explained what happened, took ownership for the error, and gave the woman a couple of options; she also expressed a desire to receive suggestions. The woman was understandably annoyed but not angry; she accepted one of Kim's suggestions. I was very impressed with Kim's demeanor and willingness to work with the woman - she exemplifies true customer service. Scott Kennard has also displayed good customer service. I don't know about the other service folks as I have not had any interaction with them; however, I suspect they follow the same standard.

Lance

19 de abr. de 2015

I wanted to compliment the Darlings team. I enjoyed an excellent experience. Lynne helped me find a great truck. Allan was patient through the credit faze and gave a great delivery of the truck. Dan in F&I offered me everything from an extended warranty to tire and wheel. He was fast and courteous. This is my second purchase so far and you will be seeing me again in 18 months for the next one. Also compliments to Ryan Pelkey and Scott (sales) and Dave Lord at Honda. Both are always exceptional and always helpful and accommodating. Thank you! Lance Lord.

xdiamondzx

17 de abr. de 2015

I had a great dealer who took time and lots of patience to find me a great car. He put me into a brand new Ford Focus, that I never in my wildest dreams, thought I would have a new car. He has great customer service and I recommend him to everyone.

LauraB.

15 de abr. de 2015

I gave a 5 star rating because of the ease of my experience. I started looking online as I live 2 and 1/2 hours from the dealership. Once I found a car that I was interested in, I emailed them from the car information. I was contacted the next day and that started my shopping process. I filed the application online and then was contacted by the dealer to narrow down my soon to be new car. They listened to what I wanted and didn't want and worked within my budget. The next morning I received a call from Dan Maldonado, the finance guy and within the hour I was headed to the dealership. They called me on my ride down and said they had a car out front ready for me to take. When I got there I was pleasantly surprised and very happy. Met with Dan and then took the car for a test drive and came back and said "this is it." After that Alan helped me to understand all the functions of the car and helped me hook my phone up. He answered all my questions and was very helpful. I then went and sat with Dan and finished all the paperwork. Dan made all that paperwork seem not so scary. He was also great explaining all the different options I could have. We had a lot of laughs and it was a comfortable atmosphere. This is my 3rd purchase from Darlings, and I will continue to come back to Darlings. There are plenty of car dealerships where I live, but I will choose Darlings time and time again. Alan and Dan were great to work with, I would recommend my family and friends to work with them.

Hancock Maine

3 de abr. de 2015

If you miss Friendly, Prompt, Professional Service, then my advice to you would be to let the professionals at Darlings Service Center in Bangor assist you. These people know how to get the job done right the first time around, and won't take advantage of your pocket book in the process.

jdecesere

8 de mar. de 2015

After dealing with a bunch of dealerships looking past me because I'm young, I finally found the car I absolutely loved and Darlings did everything they could to help me get it. The employees were great and were there within minutes of driving on the lot. They walked me through every step of the process, kept contact and made sure I had exactly what I needed, and made me feel like I wasn't just another sale. I'm finally in a safe, reliable car and I thank Tim H and the rest of the Darlings staff for helping make that happen. Highly recommended if you're looking to buy a dealership car for the first time, or any time!

DT

12 de ene. de 2015

Having lost my beloved 2007 Honda Civic in a car accident I needed to find another car. I visited many dealerships, drove lots of cars, and spent many hours on-line searching. I hadn't planned on visiting Darlings Ford, but decided to stop in for a quick look at the end of a long week of car shopping. The staff was friendly and after asking me some questions about what I was looking for in a car my sales associate (Roger) suggested that I might try out a Ford Focus (there happened to be a certified used 2012 Focus sitting out front). I took it for a ride (actually 2 rides) and was pleasantly surprised by the quality of this vehicle -this is a fun car to drive! I received a fair price (including a set of new tires) and the car was delivered to me that same evening (on New Years Eve). This was a big purchase for me and I didn't feel pressured or pushed by the salesperson. Roger was helpful and gave personal input on his own experiences with the Focus. From my initial experiences I'm very happy doing business with Darlings and look forward to maintaining my Focus with their service staff. They may have made a long-term customer!

terry2053

8 de ene. de 2015

One word, phenomenal! Darlings got me into a exceptionally good condition low milelage vehicle. They are very compassionate with an ear to hear and a heart to help. With the absolutely worse credit history a person can have; Darlings was able to put me into an affordable used vehicle. The team there work together to find what Best Fits you. I am so thankful to Jerry E., Dan M. And the whole team there at Darling Ford. I will defiantly return to them when its time to level up. If your looking for a second chance, a third chance Go see them and tell them Terry sent you.God Bless.

brandoc_2004

23 de dic. de 2014

After a lot of failed searches and negotiations with multiple dealerships Darlings was able to come through for me. John T. from Darlings sales staff was great. He didn't just try to sell me a car and get me out the door. He was conscious of my situation and really worked to find me a deal that met my needs and my budget. He worked to give me good trade value and found me an affordable lease option on a 2015 VW Jetta. Very pleased. Thanks to John, Wayne, Dan and all the other Darlings staffers that helped make this happen!

Nina Mocniak Doak

16 de dic. de 2014

John in service was very respectful and concerned about my needs. Even though the service bay was under construction, my service experience was extremely satisfactory. While I was waiting, love having coffee/tea available, Liz(?) not sure of her name, came into the waiting room with a helper to install a cell phone service station where you could recharge your cell phone battery. I was delighted because my battery was low and need to contact my husband, however, I have an older cell phone and none of the chargers fit. So Liz went to my car in service, retrieved my charger designed to fit the cigarette lighter, and brought a portable charger from service that did have a cigarette lighter outlet. SUCCESS! My phone was charged before John told me that my c-max was ready. It took me a while before I was ready to sign the service papers, but John did not make me feel hurried. He was very helpful and cheerful. Thank You John and Liz(?).

Rasmi Hajjar

12 de dic. de 2014

I liked working with these people. I have no negative points. They go beyond expectations to make customers satisfied. I would recommend them for every body I know.

narisimeek

6 de dic. de 2014

I recently purchased a 2015 Jetta from Darling's Ford. Jerry was very helpful and informative. He took the time to explain all the different options and answered any questions I had. He definitely made it a pleasant experience.

JeanneML

7 de nov. de 2014

My 22 year old daughter was in the market to buy her very first new vehicle on her own.Thank you Fred - fabulous experience - Fred made her car buying experience extremely easy.He was so friendly and helpful - he was up front with her - no BS. He took her out for a test drive to make sure she was comfortable driving the car!He also made me and my other daughter feel like family. He is funny, smart and a great salesperson! It didn't matter the time - he was there with us right through to the end. I would highly recommend Fred Maddocks to everyone I know. Thank you Darlings!Thank you again Fred!

raccooncove

27 de sep. de 2014

I brought my 2009 Jetta Sportswagen in for its 80,00 mile check, which was exactly as stated and expected. Additionally I had been experiencing a recurring problem with my air conditioner. I explained my problem to the the service manger, who is always great, about the air conditioner not always producing cooled air, sometimes it did, but at all times after a while it did not, and this had been going on for a couple of months. I waited to have it addressed until I needed the 80,00 mile check to save a 90 mile round trip. The technician checked the temperature at the vent outlets and reported it was cooling just fine, but said he would road test it to see if there was a problem, which he later reported it did not duplicate the problem for him, so there isn't anything wrong. I knew there was, so during the following week I used our digital oven thermometer by the cooling vent; what I found was that at first it cooled to as low as 53 degrees, but after about 20 minutes, the air conditioner was producing vent temperatures as high as 67 degrees, but never lower than 63 degrees.. It was 77 to 79 degrees on the last test, yesterday, September 26th. Up until this summer, the air conditioner worked just fine. I wish the technician would taken the time and would have truly checked the problem as I explained, which was after a period of time, but now I have another trip. We have another 2009 Jetta, so we know exactly how the AC works.

Brobinson52

4 de sep. de 2014

I purchased a new 2012 Ford Mustang from Darling's Ford in Bangor Maine. I've never had such a pleasant experience at a dealership before. My salesman Jerry was polite, informative, and extremely accommodating. I found my car a month prior to purchase. Due to uncontrollable circumstances I needed to wait to finalize the sale. Jerry went out of his way to hold the vehicle until I was ready for it. We kept in contact while I was waiting and never once did he make me feel as though I was going to lose the vehicle or was pushed to complete the sale. There was a scratch in the front bumper that had been touched up. He had his shop paint the whole bumper to look as good as new. I don't have one single complaint and Jerry has earned Darling's a lifetime customer.

zjsmith87

27 de ago. de 2014

I had a dying older car and visited the Ford/VW dealership. It was shortly before closing time, but Fred discussed car financing and other unfamiliar issues with me (it was my first time truly financing a car or spending more than 3 grand for one). The new models were a little out of my price range, and there were only a few used ones there. So Fred took me across the street to Darling's Honda dealership and took me on 2 test drives. He explained some features, helped me get an affordable loan, took the car to get washed, and stuck around to finish the whole process. (Two other guys in the Honda office helped with this process, too, but, unfortunately, I don't remember their names.) We didn't finish until about 9:15pm, long after the official closing time. Fred later found the spare key for me, and he even ordered a manual for me. The man really went the extra mile.

Couldntbehappier

22 de ago. de 2014

I came in to Darlings today to trade in my Jeep and get into a new vehicle. I knew right away when I was considering trading in where to go and who to see. Rick Souther helped my best friend get financed after a long and troubling process. He handled it with all the dedication and compassion I have ever seen from an employee. Where I was dealing with troublesome circumstances as well, I knew Rick would be the one to be dedicated enough to see me thru this process and not stop until I got what I needed. He welcomed me with a warm smile and remembered me from months ago. What a good feeling that was. He took into account exactly what I was looking for and searched for the perfect and safe "gem" for me. We ran into troubles with my negative equity from my trade, and it seemed impossible to get an affordable payment. Rick never gave up on me, he exhausted all options until he found a way to get me in a vehicle that was right for me and that I could afford. We landed on a lease with a 2014 Ford Escape which was more than I could have ever asked for. It was in my budget, and a brand new beautiful and safe suv, just what I wanted. It's not every day that you can find a salesman who truly wants the best for you and can be honest about everything from start to finish. He understood exactly what I was thinking and always listened to my concerns and never turned me away. Whenever we reached a roadblock he busted it down and found a way. Someone like this deserves to be recognized. I would suggest Rick to any family member or friend when they are in need of a vehicle. It feels like family when you are at Darlings. I brought my children with me, and a 4 hour car buying process isn't easy for a 2 and 4 year old, but no one got frustrated, they made my children smile, which made me as well. They took the time to get them balloons and say hello to them. Meant the world to me. And Rick always let them play with everything on his desk with a smile on his face. I will forever come back to Darlings for my vehicle needs because I know that I will always get quality service with a smile. I couldn't ask for any more than that.

Ericnhillary

21 de ago. de 2014

Jerry Erbes did a wonderful job selling us our truck! We went in just to look and left with a brand new truck! He wasn't pushy and answered every question we had honestly and matter of factly. Would def buy from him again!

richard.milano.716

20 de ago. de 2014

To whom it may concern,We recently purchased a Ford C-Max hybrid/Energi from Darling, Bangor. Let me back up to explain why. A few weeks ago my wife and I went to fill up my truck and there was a car next to us that we have never seen before. The couple were nice enough to explain that the car was a Ford C-Max hybrid and they absolutely loved it, averaged over 47 MPG and got it to 77 MPG on occasion. They color was Ice Storm. They said if you take a test drive you will but it.So last week after much research on the vehicle, we drove to Bangor from Pembroke, Me (20 minutes from Eastport) in our Subaru Outback. We arrived arrived 9:30 AM and looked around the lot and didn't see any. So we went into the showroom and was met by a smiling Jerry Erbes, Sales Consultant. We sat and chatted about what we wanted to see and then proceeded to look at the C-Max's in the lot. There were a few of them and my wife saw the Ice Storm color one and Jerry proceeded to explain all of the features, including that this model was the Energi plug in. Jerry went on to show us all of the features (I was pretty amazed with his knowledge of this vehicle since this car has only been out for a couple of years). He said lets take a drive and we did. When we sat in it we were amazed by the amount of room up front and the smooth ride. As we were driving, Jerry was explaining all of the bells and whistles of the electronics which blew me away.We came back and started the negotiations. They looked at our Subaru as a trade in and and as we waited for the numbers, Jerry furthered educated us on the different features and of course emphasized the gas mileage we would be getting, averaged over 45 MPG and we could get up to 88 MPG! When the paperwork came back Jerry said it would cost us $570 per month for 54 months with our trade in and we said that we couldn't afford that amount since I retired 4 years ago. So he came back with a better plan, a lease. Nancy and I had explored leasing but couldn't be sold since there are a lot of negatives on leasing vice buying. After he explained all of the number, the bottom line was that the monthly payment would be $100 less that we were paying for the Subaru. I said write it up. He introduced us the Gary in Finance and he furthered our admiration of the people we had met at Darlings. Extremely knowledgeable about the vehicle since he has the hybrid model, we left his office with a great contract for three years, a bumper to bumper warranty including the tires and also received a card for 24 hour road assistance. What a deal.Were they a few negatives? Of course, not with Jerry but with Ford. Spending $35K for a vehicle you would think that the passenger seat would be electric but it isn't. I was also disappointed that this car didn't have the navigation system that I wanted. But overall, it is everything we wanted. We said goodbye to Jerry after ringing the horn (great touch as all the folks applauded!!) and thanked him for everything at 5:30 PM to drive back home. Normally one way to Bangor costs us $18-$25 in gas. When we got home we spent $9.00!!The next day I called Jerry to thank him for all of this help and asked him if there was an after market way to install the navigation system. He said he would explore it and get back to me. He called and said there wasn't but if we had a Smart phone and synced it with "Sync" we would get all of the capabilities of the system except the map. We tried it and it worked well.Overall I was very impressed with the total experience. Buying a car is not on my top 10 things in my bucket list but I have to tell you, Jerry changed that for me, going out of his way to explain everything to us in plain English.I applaud your agency in general and Jerry Erbes in particular for making Darling Motors our go to dealership.By the way we are averaging over 52 MPG driving around 600 miles to date. Now when I see a gas station, I wave to it!!!!!v/r,Rich and Nancy MilanoPembroke, Me

robert.sirois.77

15 de ago. de 2014

We had a breakdown with our Ford F250 diesel on our way to our home in CT because my dad was very ill and hospitalized. Danielle was so gracious and generous with her time. She stayed past her quitting time and arranged for a tech, Joe to stay also. When he was unable to get the truck started, Danielle asked Matt, (I'm sorry, but I did not get his last name) and Matt & Danielle were able to finally get the air purged out of the system and get us back on the road so I could get home to my dad.Words cannot express our appreciation for the dedication and generosity of these staff members.Darling is indeed fortunate to have such devoted and kind individuals on their staff.Bob & Gloria Sirois

Thequinlans

4 de ago. de 2014

Our brakes fell apart while we were on vacation -450 miles from home! We found Darlings on the internet and dropped in with no appointnent - 3 hours later we were all fixed!! And Eric was so nice he told us about a place we could walk to to get a sandwich and where we could eat outside with our dogs!! We are grateful we found them!!

schoonahbum1

18 de jul. de 2014

I had a recent transmission issue with my car purchased new in 2008 from Darling Ford/VW/Audi. I dealt with Kevin Kirkbride who demonstrated excellent customer service above and beyond from start to finish. This dealership stands by their work and their parts and I would buy my next vehicle from this location without hesitation. Kevin communicated well between me and the service department, and kept me updated. Thank you!! Meredith B.

HARDIEM

15 de jul. de 2014

THIS IS THE THIRD CAR MY FAMILY OR SELF HAS BOUGHT AT A DARLINGS AND WE ENOUGH WHAT WE GET THERE AND KEEP COMING BACK..

cristinamills71

30 de jun. de 2014

Im writing this, my first ever review about our experience buying our new car. We were helped by Fred Maddocks, and I'm so happy we were, he helped us have our absolute best experience buying a car. He was amazing, funny, polite, and out of his way helpful. He was willing to get into the trunk of our new car to show us how big the trunk was and all the trunk space we would have. Fred really went out of his way to get us into the car, when we showed up we weren't really sure if we would be able to get the car, but to our delight and surprise, and of course Fred's help we drove home in our new car! My husband and I were talking and one thing that we were blown away with was the fact that Fred took the time to show us the service department, and make our first 5,000 mile appointment with us. He then showed us the new parts department where my daughter and I picked out matching VW hats and also picked out 2 VW key chains. My husband and I have never been able to do that before and we certainly have never been given a tour. I would just like to say hands down Fred Maddocks is the best salesman i have ever encountered, and you are very lucky to have him be part of your sales team, don't ever let him get away

RichardHunter

13 de jun. de 2014

In this day and age when so many of my customer service experiences are lackluster at best and often times worse, my recent visit to Darling's Ford VW Audi Service was great. I was greeted by service reps with smiling faces and warm personalities. They actually listened as I described, using my non technical terms, the symptoms of the problem. I had agreed to leave the vehicle for the day when I originally set up the appointment so Ryan told me they would check it out and give me a call later in the day.I received a phone call a couple of hours later telling me they were able to duplicate the problem I described and would proceed to diagnose the cause.It was determined that the clutch had failed but rather than just tell me that, they researched the issue to help me understand the cause of the failure. They could just have easily told me it failed and how much it would cost to fix it.It was expensive to fix the clutch problem but Ryan and Seldon took it upon themselves to keep the cost as low as possible, something they did not have to do and other service centers I have used would not have done this for me.The service was completed quickly and I now have a vehicle with a clutch that performs as it did when new. And since my state inspection was due I also received a free vehicle inspection, something they do for their customers. My sincere thanks to Ryan, Seldon and John for making this service visit pleasant, friendly and professional. If you need service and don't know where to go to find people you can trust, I would highly recommend Darling's Service Department.

OxygenGlobe55

5 de jun. de 2014

Before visiting this location I had spent several thousand dollars on a TPS code/service light that was never resolved, and I felt like I knew more about the issue than the places I brought it to. When I brought my truck into Darlings in Bangor, Maine I explained the error code and history in detail with my representative, and he promptly brought out the mechanic that would be working on it and had me explain everything in detail to him as well. It was a tricky problem that had stumped several other mechanics, and cost me a lot of money and aggravation. My mechanic was able to fix the issue quickly, and recommended a few other repairs. I was aware of each of the recommended repairs, but I had not mentioned them previously so I knew they were being honest with me. Since my first visit I have brought my truck in twice more, once for an extended warranty repair which required a lot of time and effort from my representative and mechanic, and another visit for some more basic maintenence. I've dealt with the same representative and mechanic with each visit, and they have treated me fairly and honestly. They contacted when they said they would, answered all of my questions, and did what was right even if it wasn't the easiest thing for themselves or the dealership. They are the only place I will bring my vehicle for maintenence now, if possible, and I will most likely purchase my next vehicle there as well.

jebarry

27 de may. de 2014

Buying a new vehicle can be a very stressful time at best BUT I must say Rick Ham made it a very enlightening stress free time. There was no time during the buying process where I thought we were "haggling" but rather we both shared our pricing logic and met in the middle. The deal was done but Darlings wasn't done with me as Rick made sure I was knowledgeable about the systems/warranties/service vehicles for my new truck so that I can maximize the utility it affords me - or some might say maximize the return on the investment. This wasn't about buying a Ford - it was buying a vehicle from Rick as I knew when I left it would be a "right size" for me. I don't just buy things / I invest in a relationship develop trust and then have no fears about acquiring - this is my third new vehicle purchase from Rick. BTW I did offer Rick my shirt but he said it wasn't needed! (:-)

ecallaghan45

18 de may. de 2014

So, to start off I am a 22 year old girl who is new to the state of Maine. I have decent credit but little to no credit history. This made it seem impossible to get a loan. I had an old beat up Ford Explorer and when I first moved here it broke down shortly after. I tried for weeks to get financing and i had thought I had exhausted all options, until i walked into this dealership. I was instantly greeted by many smiling faces and was directed to rick. We sat down together and I explained my situation and that I was losing hope. He convinced me he was going to try his best to get me into a vehicle that was not only safe but something i could afford on a young, waitress salary. When I mentioned my situation, having to wait typically outside my job in a dark empty parking lot of a truck stop late at night waiting for whom ever i could get a ride from that night he showed immediate concern and unbelievable compassion, He went straight to work. Again, assuring me I shouldn't give up and neither was he. Rick worked with me for two days one of which he spent time outside in the pouring rain looking for a right fit for me. He showed much dedication through this process when i could have easily been turned away, like i was at 3 dealership's before this. we tried many different types of vehicles and many different financing options and even though we kept meeting resistance from multiple banks he didn't quit. He along with the financing department found a bank who finally showed interest in giving me a chance and he found the prefect car he knew i would be happy with for them to want to finance. He successfully was able to get me financing. Going into the financial specialists office I met Dan. I was intimidated because this was my first ever car buying experience and i was sure he was going to use terms i didn't understand and i was going to have to sign not knowing what I'm signing for. This couldn't have been farther from the truth. Much like Rick, Dan Treated me with the utmost respect and patience. Breaking down every last detail and making sure i knew exactly what every bit of that paperwork was. Along with doing the typical paper work, Rick and Dan went above and beyond giving me great financial advice on how to save, budget and set myself up for a successful credit future. Finally it was time for Rick to pass me my new keys, The new car i was offered was a standard stick shift which i did not know how to drive. Rick AGAIN went above and beyond to give me a quick lesson on how to drive it and he gave the the extra confidence i needed to know i made the right decision and to know i could learn in no time. Overall this was an outstanding experience I will NEVER forget buying my first "new" car. These people are the most honest and hard working employees in the field. I was treated like family and i left with a smile on my face. this is more than i could have ever asked for walking into a car buying process.

wmbennett

16 de may. de 2014

First of all the service writer went out of his way to make sure that everything was done properly and in a timely manner. Not only on my 350 Ford truck which I did purchase from Darling's and it is a diesel and Kevin made sure that the right people worked on it but also I have a new MKS Lincoln which I did not purchase from Darling's but Kevin informed me that I can take my car there as well for service and warranty work. He also went above and beyond to inform me that there was a update on the heating system in the car which was taken care of in a timely manner. I am very happy with the service department and the parts department at Darling's Ford.Barry Bennett

mpelotte

14 de may. de 2014

I have tried numerous dealership and foreign auto repair garages, but Darlings is superior. Kim and Scott on the Audi service desk are always extremely professional, helpful and knowledgeable. Darlings always delivers outstanding service and products at a reasonable price. I cannot say enough good things about them!~ Mandy Pelotte

darlings

12 de may. de 2014

Our family has worked with Kim for many years and were pleased when she returned from retirement. Darling's has a real gem. A pleasure doing business with your company. Now if Jay would not hog the A7 so we could test drive it we would be all set.

rbk1

9 de may. de 2014

End of winter frost heaves broke the windshield's seal on my F150. The water leak damaged/destroyed two electronic boxes. The truck had ground gremlins our local skilled mechanic couldn't identify.Ryan Wilson and the mechanics at Darling's found the problem, fixed it and dealt well with the insurance end of things. The work was completed at a reasonable cost.

bodacious

7 de may. de 2014

I purchased a new VW Jetta 2 weeks ago. I was having trouble trying to get the aux feature to work so I could play music off of my ipod. I called the service dept and spoke to Mr. Kennard, who asked me to bring the vehicle in to the dealership service area. When I offered to make an appointment, he suggested that he look at it to see if it was a quick fix. Within minutes, he assisted me in finding the instructions and showed me how to do it myself. I am somewhat "technically challenged", so I really appreciated his taking the time to help me. I also would like to note that service to other customers was not adversely affected. My experience with your sales, finance, and service staff has been excellent.

stephanie22

6 de may. de 2014

Darlings of Bangor has a great service center! The staff was very knowledgeable and extremely helpful. A big Thank You to Scott in service! The shuttle van they offer is such a wonderful service to provide for their customers. I had a stress free day while having my car fixed! I will recommend Darlings to everyone!

fklemenz

1 de may. de 2014

Scott Kennard repaired/replaced the oil filter housing of my VW Routan within 24 hours even if it was hard to get the parts.Together with his colleagues he did an excellent job.THANKS!

kmoon235

24 de abr. de 2014

They do what they say at a fair price. Friendly service that is not only prompt but of highest quality. A true 10 out of 10 experience every single time.

TimothyMartin

21 de abr. de 2014

The People at Darlings Ford Really made me feel like family, i originally went in to simply look at the trucks, with no intention of buying anything, but after test driving one, and being allowed to take it over night simply feel in love with how well it handled. the color wasnt something i was too happy about and was straight forward with Rich about it, we searched the database for everything i wanted and was given such a great deal that i couldnt pass up the truck.The dealership made me feel like family, all so helpful and freindly, i will continue to return to maine to purchase trucks from Darling's Ford because of the way they treat me and my family.

CaraGreenwood

17 de abr. de 2014

While visiting several dealerships over the past couple of weeks looking at vehicles we ended up purchasing from Darlings. Our salesman Adam Orser was very polite and professional but what really made this experience stellar was the follow thru and service after the papers were signed and we were on our way. Most dealerships that we have purchased vehicles thru in the past delivered great service while we were looking to buy however after the deal was signed that great service ended. Darlings has proven to us to be a step above other major dealerships in Maine and we look forward to purchasing thru them again in the future!Thank you Darlings,The Greenwood Family

hannahisin

14 de abr. de 2014

My experience with Darling's Ford was definitely first-rate! Salesperson Jacob Kane was awesome! He was professional, helpful and friendly. He did a great job of selling all the benefits and features of the Ford Focus, was great with explaining things and answered all the questions I had throughout the process. Even though I had never purchased through a dealership before and don't have much knowledge with cars in general :), he explained everything so that I felt very comfortable and at ease with the choice I was making. All of the Darling's staff that I met during the sales process were professional and friendly, and I was definitely impressed with the dealership overall! I have been completely satisfied with my Certified Pre-Owned Ford Focus, and I know it was definitely the right choice! I will definitely be recommending Darling's to anyone I know looking to purchase or lease a vehicle! :)

asmithbgr

3 de abr. de 2014

Could not be more happy with the deal we got on our new 2014 Ford Fusion! We got more vehicle than we thought we could, with a payment below what we where looking to spend. Our salesmen, Jake Kane, not only helped us find a great car, but went to bat for us to make sure we got a great deal. By the time we sat down to sign papers and close the deal there where no surprises. If your out shopping for a car anytime soon this is the place and Jake is the guy. We will be back when we go to get another vehicle.

sammyjane23

31 de mar. de 2014

I had a great experiance on buying my first car. The staff was so friendly and willing to help me get what i wanted.When it is time for a new car, in like 6years, I will be coming back to darlings. Roger Hawkins was very helpful and patient's with two females that really didnt know what they were doing.Thank you all so much!

petersenk1

25 de mar. de 2014

We love working with Rich. He is a great guy who works hard for his customers. This was our second vehicle purchased from him, and we will always come back to work with him.

Codie555

15 de mar. de 2014

I think that they are awesome. Always there to help me. I bought a new Ford Escape 2014 and I absolutely love it. thanks Again Harbard and Otis.

SylJmoore

12 de mar. de 2014

First of all, I have a 2010 Taurus which had a problem. Kevin was very helpful in explaining just what was wrong, and, how it could be fixed. During this time, I spoke to Rich Smith about buying vs leasing a new vehicle. He answered all my questions, had me try out several vehicles and in general made the decision to lease a 2014 Edge very easy. I would say that both men are an asset to Darling Ford and I would recommend family and friends to check out Darlings.

Shallyandvic

3 de mar. de 2014

Rich was excellent and knew what he was talking about he was very helpful when we asked questions about the SUV we were buying and he was very flexible on the price and I would recommend anyone to go to darlings to see him because he was just that great.

zach5720

1 de mar. de 2014

They where all very nice, I noticed a lot of smiling faces when I looked around. When I said I am not ready to buy today but was just looking they understood. They actually listened to me which totally surprised me. Everyone I encountered through out my time there was polite. I would highly recommended this dealership.

davidp8218

28 de feb. de 2014

Mike was such a nice man! He really knew what he was talking about and made me feel comfortable. That Gary guy was so friggin funny! Thank you guys!

Gem1704

27 de feb. de 2014

The process went quick and smooth. I wasn't sold on anything specific but with the help of the guys it was an easy decision! !

Larsenault

27 de feb. de 2014

Both Rich and Gary in F&I were excellent to work with; friendly and very helpful. Explained everything in detail. I left there confident and satisfied. I will definitely return there to purchase another vehicle. And also tell all my friends and coworkers too!

kristinanddana

27 de feb. de 2014

I will say we have bought lots of cars, trucks, suv's and by far DARLINGS in BANGOR is the best. Always make you feel welcome and are willing to go the extra mile for us. We will be buying from them again, love the service and all the employees are fantastic and work together! 5 star SO GO BUY from DARLING IN BANGOR ME !!!!

peterrabbit

27 de feb. de 2014

Gary Blackman was very informative and understanding. New car dealerships sometime have the reputation of pressure without logic. Gary explained the options and benefits of the products he offered exceptionally well. And there was an added bonus of entertaining conversation that Gary supplied to make the car buying experience relaxing and entertaining.

gHudgens11

27 de feb. de 2014

My experiance was exceptional this my 13th vehicle that my family has purchased from Darlings. Nick Exhibited exceptional social and sales skills and was by far the most informed sales person that I have delt with as far as product knowledge is concerned. He answered all of my questions when asked promptly and accurate. I would do business with him again and again.Thank you

connip

27 de feb. de 2014

You can't beat Darlings for customer service and honesty, Rich , Frank are just great people and Gary the financial man is also great to deal with and a great sense of what hes doing besides having a nice personality. Thank You Conni

kortnie

27 de feb. de 2014

Nick Mullins was a great sales associate. He was very up to date on his knowledge of the car industry. Nick was extremely polite, and helpful with the process of buying my car. I would highly recommend Nick to anyone looking to buy a car!

nataliemartin9279

27 de feb. de 2014

Recently I purchased a vehicle from Darlings Audi/VW in Bangor. From start to finish, the staff was professional, honest, knowledgeable, and I got an amazing vehicle at a great price that I absolutely love. My Salesman, Roger Hawkins, listened to my wish list, provided input, and with that, I found the perfect vehicle. I felt no pressure, and he did not try to sell me something that I did not want. Everything was so efficient, by the time I was done with the financial person, my car was ready, my iPhone bluetooth connected, and I was on my way. I would not hesitate to purchase another vehicle from Darlings Audi/VW.Two words that best describe this dealership: OUTSTANDING SERVICE!

dropthepuck

27 de feb. de 2014

This was by far the best purchase experience I have ever had. Roger and Gary made it fun and easy. I got the truck I have always wanted.

karenjolicoeur2

26 de feb. de 2014

Geoff helped me find a great used car at a price I could afford. Not only was he courteous, he had patience with the many questions I had and made me feel comfortable. This was my first car I bought on my own and was a bit nervous.Needless to say I will be back! Thank-you, Geoff!

Dunhamjohnson

26 de feb. de 2014

Rick and Gary were so "easy" to work with! Being a woman there was always a stigma involved when buying a car in my past but NO MORE of that feeling when dealing with Darlings!! They made me feel important and explained the Audi in terms that I could understand! I had a positive experience at Darlings and look forward to buying another Audi (A3 hopefully!) I tell everone to go to Darlings!

Malloryjc

26 de feb. de 2014

Nick really cared not only about the purchase but making sure it fit my wants and lifestyle. He followed up after the sale and made sure everything was working well. A genuine person and great salesman!

Orserm

26 de feb. de 2014

Good friendly service. Excellent prices. Quick and easy transaction Donuts, coffee and pizza available for customersSeveral Vehicle choices with many model optionsVehicle delivery on site

mhamlin1

26 de feb. de 2014

Geoff Johnson is an absolute pleasure to work with. He goes out of his way to help you in any way he can. Thanks Geoff!!!!

griva

26 de feb. de 2014

My overall experience at Darling Ford was very positive. The sales team was very accomodating, friendly, knowledgeable and helpful. But the icing on the cake was in closing the deal. Gary Blackman was a true professional with extensive knowledge of insurance and addiitonal add-on products. His outgoing personality was engaging and fun which made for a most enjoyable experience.

billpkelly

26 de feb. de 2014

We purchased our company car here and thanks to Geoff Johnson and the whole crew being so great to deal with I had to go back the next month and buy a new car for my wife too. Great people to deal with, they made the process so easy from selection to financing to service they are top notch.

ymihere

26 de feb. de 2014

I went in and purchased a pre-owned Honda from Rich Smith, he was personable and really listened to our needs and budget. I have been happy with my purchase and the service that I have received there has been exceptional. Great purchase from a great dealership and a fantastic sales person! Thank you Rich for your hard work.

Braden10

26 de feb. de 2014

Mike did an excellent job in buying process, he was very personable and made buying experience a joy. Darlings has a real asset in Mike!

noswalr106

26 de feb. de 2014

My wife and I purchased a 2012 VW Jetta and got a great deal on it. We felt no pressure from our salesman, who was very friendly and easy to talk to. We left with our new car feeling as though we made a great deal. This was my third purchase from Darlings and as usual it was a great experience. The service department was prompt and friendly when scheduling our services. I always recommend Darlings when I know of someone who is in the market for a vehicle. I will be buying my next vehicle from Darlings and will undoubtedly have another great experience.

frostydogs922

25 de feb. de 2014

Harvard was great to work with. He made us feel like we were getting a great deal and gave us a fair trade in for our vehicle. Would definitely go through him again!

mescubamom

25 de feb. de 2014

We have bought 14 vehicles from this dealership and each time dealt with Harvard Austin.. He is very professional and a great help with helping us decide which vehicle would fit our needs.

ssaunders08

25 de feb. de 2014

Spoke with Harvard Austin regarding new tires for my vehicle I purchased earlier in the year. He promptly contacted the service department to discuss our options. He was very pleasant and wanted to make sure I received all the information I needed to make the appropriate decision. Once I decided what I wanted for tires the service department was efficient in completing the process. Everyone was pleasant and the dealer ship was very clean. My experience with Darlings Ford (Harvard Austin) was extremely positive, I would recommend this dealership to my family and friends.

Jboscr125

25 de feb. de 2014

Richard was a great salesman that made me actually enjoy the buying experience. I have had bad experiences in the past and he has proven that buying a new car can be a great experience. Gary was my finance manager and he was very entertaining and made me laugh many times over. His knowledge of product was a plus,and made buying experience fun!

mgallagher1111

25 de feb. de 2014

Adam was great to work with, He was very professional and always seemed to have our best interest at hear. I felt like her cared about us and our pocket book :) Thanks Again

aimmarcoux

24 de feb. de 2014

I enjoyed the experience with F&I employee Gary Blackman, he was precise, very professional and made the whole experience fun and less overwhelming. As a single woman you always get nervous that a dealership will take advantage of the little vehicle knowledge you have. I left the Darlings Ford dealership feeling relieved and confident I made the right choice and will surely recommend this dealership to my family and friends. Thank-you Gary!!!

elaine4347

8 de feb. de 2014

I had three people ask me if I needed help. No aversion of the eyes as in other places, to avoid helping you. Who ever saw me, smiled at me. The entire interaction was courteous and respectful. I also like how they inspected everything and reported to me impending problems. When my car had to stay overnight, I quickly received a free rental. When I went back to pick my vehicle up, it was warmed up for me!

djordan2442

22 de ene. de 2014

The service department at VW is amazing there are caring and very responsive. They picked my car up at a local hotel and serviced it while I was away

carrolw81

20 de dic. de 2013

Very good people to work with. Very accommodating.Love your dealership. I will definitely buy my next new truck at your dealership.As I have in the past. Carrol Wallace Jr.

zan4942

13 de dic. de 2013

We were very please with the excellent service that Ryan Wilson gave us. Because of Mr. Wilson we have since had our 2010 Ford F150 and will also have our 2004 mustang service with him.

Ostwaldc

11 de ago. de 2013

After meeting with David Bowman and talking about what we were looking for David was able to find us the perfect car. He was very knowlegible and explained everything to us in detail. He was able to work out a price within our budget. I recommend David to anyone looking for a new vehicle he was a pleasure to do business with.

Jloula

31 de jul. de 2013

By far the best car purchasing experience I've ever had. Even when I had my own doubts about my financial situation, the extremely generous, patient salespeople took their time with me and ensured that I didn't get discouraged without exhausting every avenue possible to help me get the car I picked out myself. Even in my very unique financial situation, they kindly catered to my needs, going above and beyond over and over again. I can do nothing but highly recommend Darlings to anybody even curious about a car, since they helped me every step of the way. Honest and genuine, and willing to help.

asbayi

5 de jun. de 2013

Everytime I enter the service department, I am treated fairly and courteously. My questions are met with understanding and action. I feel that employees care to needs.

balashi491

4 de jun. de 2013

Darling's is a dealership who's operational foundation is solidly planted on extremely exemplary employees; cordial, jovial, trustworthy, competently skilled, professional presentation, and quite simply just good all around people performing consistently above and beyond.

notsure

27 de may. de 2013

Stopped by on Saturday to make an appointment for an oil change and some minor warranty issues, they were able to do the work right away, everything was handled perfectly, they even took the time to entertain our dog! Great dealership and fantastic people!

lowepc2000

17 de may. de 2013

I emailed Darling's about a car that I saw on Cars.com. Immediately I received an email back from Scott answering my questions and asking if he could answer anything else. I explained what I was looking for and that I would be driving up to look at some options. When I arrived I was greeted with enthusiasm and we began to look at the vehicle I had in mind. Long story short the sales staff at Darling's made me feel at home and made my buying experience a pleasant one. I am very happy with my Audi. Patrick

Dr.Bunny

6 de may. de 2013

I have been a customer of Darlings for about 5 years now. The service that I have received here is reliable and of high quality. As a non Maine native the prices for their dealership work is also reasonably priced.

elliotlengel

3 de may. de 2013

I have been very pleased with the service of my Audi. The surprising thing is the cost of service compared to other Audi dealers - The cost of a new timing belt and water pump for my last car was half of what it would have been in NJ,NY & CT. Try them - you will like them!

Dennisrock

29 de abr. de 2013

I'm actually writing about my experience selling my Mustang GT back to Darling's (they had sold it new in 05). So I want to compliment Mike Younglblood for his all around friendliness and support, beginning to end and including driving me back to work, and Gary (sorry-- I have forgotten your last name already) for being friendly but more so for conducting business in a straightforward and honest manner-- no nonsense, no false negotiating. I have no problem recommending Darling's Ford on the Hogan Road to anyone!Dennis Marble

ghudgens

3 de abr. de 2013

My Family has bought 8 or 9 vericle from the Darlings group and will continue to buy our vehicles in the future. My over all experiance was awesome. I look forward to dealing with them again.

mrsmann02

29 de mar. de 2013

I had yet another "WOW" experience in the past two days, due to Ryan Wilson and his crew at Darlings Bangor, and the operational management of Ron Russell. . I have been serviced by Darling's for more than five years now, and every visit has been exceptional.I cannot begin to accurately describe their care, professionalism, patience, diligence and diagnostics. They own it, and care about it, all while keeping me informed every step of the way. Not once have I ever felt that I was having unneeded service. When I have a complaint, they not only fix the symptom, they search for the cause...That's unheard of in my world, or the world of car dealerships.Whats amazing about it, is that its sincere. Hats off to Ryan, and to the whole Customer Service crew at Darlings.

notsure

24 de mar. de 2013

We dropped the car off bright and early for an oil and filter change, service was done quickly and price was reasonable. Fast and friendly service!

notsure

20 de mar. de 2013

We saw a nearly new 2013 Focus ST for sale on their lot and decided to trade in our older vehicle for it. Everyone worked hard to get our business and make for a very pleasant buying experience. The Darling's staff took care of every concern and delivered the car in exactly the condition that I asked for.

dondi

19 de mar. de 2013

We are very proud to recommend Darling Ford as the best place, by far, to purchase and service vehicles. Everyone is always very helpful, friendly, and knowledgeable. We never have to wait long for service, and are always offered a ride or vehicle if needed, when the service might be longer. Thank you, Darling Ford, for all that you do to make our experience there a pleasant one! Donald & Diane Norsworthy

scampismith

14 de mar. de 2013

In the last 50+ years or so I have bought some 15 or more New vehicles from Darling's. I have allways had a excellent experience and I have been very satisfied with the deals that have been worked out. Every body that I have come in contact with at Darling's has allways been very helpful and willing to go out of there way to make the buying experience very satisfying. I give Darling's a A+ rating in sales, maintenance and customer satisfaction.George SmithUSAF Retired

Danielle Dorrie

14 de ene. de 2013

My experience was wonderful - I felt very welcomed. Rick Hamm took great care of me and I felt like I was dealing with a friend. I love my car and look forward to working with you in the future. My purchase was a 2011 Nissan Versa Certified Pre Owned.

cavalino355

11 de jul. de 2011

I saw a pre-owned 2009 Subaru Outback at this dealer on the internet. I called the dealership and I spoke to a sales representative, Judson Curtis.Before I drove 180 miles (roundrtip) I asked specific questions which he answered before I made th drive.His description of the car was very accurate and he had the car detailed and a new inspection sticker before I arrived. The car was exactly as he described.Once we agreed on a price we shook hands and I paid for the car. The finance manager, Amy, was also very helpful and polite and she offered me a tire & rim warranty which I also purchased.I sold Porsches for almost 20 years in Florida and this dealership was awesome!Paul HouseholderP.S. It's no wonder I see so many Darling's stickers on the back of acrs & trucks.

Mary Anne Hillery

20 de nov. de 2010

We just purchased our third Audi from Rick Hamm, salesperson "extraordinaire" at Darling's. The car almost sells itself, but having a real professional guide you through the actual purchase process is a real help. Rick has demonstrated a low-key, but very knowledgeable and friendly approach to selling a car. We have appreciated his style and his "being there" for us even after the sale. He, and the great service department at Darling's are what keep us going back. Darling's is a customer-service oriented business. They are friendly and helpful at all times. We recommend them regularly to those we know are looking to purchase a car.

hcurtisvr4

22 de jun. de 2006

My wife and I have purchased 2 used Audi's privately and have had all major service and some minor work done by Darling's. The atmosphere is inviting, professional and very accomodating. Our relationship with Peter Gilpin and his crew has been great, they have gone above and beyond on several occasions for us. My mark of 4 for pricing DOES NOT reflect Darling's, it reflects the cost of maintaining an Audi in general. Purchasing a car is the easy part, having an exceptional service department like Darling's makes rest of your time with your car equally as smooth.